Surterra Dispensary in Palm Coast, FL
Based on 360 reviews
T
1712277893
Fast and friendly. Mike and Joey were pretty welcoming as well as the rest of the bud tenders. I stopped in for a few things and they were able to get me what I needed in a fast and timely manner.
Alex
1710172867
The team at this location is always extremely helpful and never a long wait compared to other dispensaries. Leah was very informative and helped me picked out a perfect strain to fit my specifications! 10/10 experience. Thank you!
Cj
1710158983
Very nice, quick place usually. But stopped in the other morning shortly after opening time and it was a bad experience. Only 1 register open, only saw 2 employees 1 was checking people out as best and quick as they could but the 2nd employee, a lady who I believe was the MOD was stocking the cabinets and filling online orders while completely ignoring the growing line. She would glance at everyone waiting and roll her eyes. The line was wrapped all the way around to the door and still only 1 register open by time I was checked out.I understand it's important to get stocked and be ready for a successful day but it's also important to have some customer service skills and be able to recognize when your coworker is drowning and when to put down the minor tasks for a few minutes and take care of the customers before they become grouchy or leave. Maybe you guys could have an employee come slightly earlier to do these tasks and be ready when the store opens
CLR
1708904124
Great products and customer service. Only minor issue is the Palm Coast store runs out of certain items and doesn't restock right away. A girl's gotta have her dark chocolate 🍫 😋
80HD777
1706889070
I have had an overall wonderful experience at this place. Savannah and Red were very nice and very helpful and pretty much the best customer service you can ask for so thank you to them as well as another lady who was at the front one day with dark black hair and the gentleman who seems like a manager with the tattoos nose ring and cap on (shoulda got his name). You guys are great! I just started going here and having Red help me on my first day there was the best help you can ask for. Such a breathe of fresh air when having Grade A customer service. I really enjoy going here for whatever I need. I just hope it doesn't get super busy because Palm Coast is exploding and everyone and their mother is getting a MMC card. Never had to wait more than 2 minutes here, even when they seem somewhat busy.
Dillon A.
1704640041
No returns, no exchanges, no customer service. I sympathize for the workers who have to enforce this and feel the brunt of my review. Surterra won’t even hold your order until the store closes!! Once dropped a glass cartridge in-store, IMMEDIATELY after purchasing, and they said i had to buy a new one. No honor. Don’t bother placing an order ahead of time - they’ll give you the deals listed on the site but when you show up it’s full price.If the sales end, DONT ALLOW AN ORDER FOR NEXT DAY PICK UP THE NIGHT BEFORE. UPDATE ON TIME. Don’t bother with your reply asking me to call a toll-free number, i’ll go to REAL dispo and let the sheep get their product from here.And to be honest, the quality of product is horrible for what should be Medicinal. If you just take the time to go somewhere else you’d agree. Everyone goes here because its dirt cheap and local. But is that what you want??? CHEAP products?? The marijuana industry is saturated with sub-par dispensaries and i urge you to branch out. I’d rather drive an hour somewhere else. Flower is dry, the vapes ALL CLOG, and their Rosin might as well be labeled soup.SAVE YOUR MONEY.
80HD777
1704326352
I have had an overall wonderful experience at this place. Savannah and Red were very nice and very helpful and pretty much the best customer service you can ask for so thank you to them as well as another lady who was at the front one day with dark black hair. I just started going here and having Red help me on my first day there was the best help you can ask for. Such a breathe of fresh air when having Grade A customer service. I only have had 1 issue ever here and it was on the 15th and I'm a veteran. Joshua was helping me (said on the receipt) as a walk-in and I ask about the discount stack. He at first said they dont do that but was reminded by another employee about the 1st and 15th, which is OK and I understand the misunderstanding. But after he almost seemed annoyed and frustrated about it. He then checked me out and I asked about the stack he basically told me the original discounts and I didn't realize that until later when I saw there was no stack added. I understand it can be more work but times are tough and I'm trying to save money too. I ended up asking Savannah who was working the front the next time I came in if they do the discount on anything on the 1st and 15th for veterans, which she said "yes" then I explained I didn't get it last time I was there which was on the 15th. God bless her, she apologized and looked so nervous after I told her... But I then told her, it's ok I was just asking and it's no problem and she was very apologetic and nice about it.I'm sorry for the long review but again I will say this place and the service besides the one is great. I just hope it doesn't get super busy because Palm Coast is exploding and everyone and their mother is getting a card.
stephenie D.
1703106949
I would like to give a 5star review for the wellness center and the young man that helped me at the Palm Coast, Florida clinic. His name is Mike (nicknamed “Pickles”). He was absolutely wonderful, knowledgeable, helpful and really cared if I was getting the right medication for my health issues. And the rest of the staff was just as kind and willing to educate & explain everything. Thank you!
David E.
1701727877
This place is a bad joke anymore. It was phenomenal. I was a regular and the staff was outstanding. They knew me and always struck up conversations. Nothing but good vibes before. Then ya made some changes a few months ago, new faces..and boy from what I've read on here I'm glad I'm not the only one that's experienced the horrible customer service. This isn't recreational, this is medicine and your employees actively keep patients from their medicine when they cherry pick who's order they're gonna pack. They have a job, pack orders as they come in, DO YOUR JOB!!! Maybe adopt a 48hr hold like sensible dispensaries have thus avoiding customers that miss you due to working 12hr overnight shifts having to order over and over again BECAUSE now these jerks won't even pack my orders. Every order I place at this AND ONLY THIS location for the last month has been ignored. Every other dispensary has simply been like.."Hey man you don't have to panic buy so you have your medicine just call and we can hold it for you.." They were courteous and professional unlike Surterra palm coast, they copped a huge attitude with me last trip I made. Drove there just to be told by the rude little condescending girl behind the counter that they deliberately ignored my order, DID NOT pack it because I had missed them the previous day. She basically laughed in my face about it, made me feel like a complete fool, which is great when you're already smoking for things like anxiety and ptsd as well as cancer..lol. Who the hell is any member of your staff to say who gets their medicine packed and who doesn't!?! And what is going on in that idiots head that makes them think they have a right to discriminate against any patient and say they will or won't get their medicine!? If someones Grandma misses the pharmacy at publix or cvs do they suddenly ignore her as a patient and refuse her script? How utterly pathetic and incredibly petty. Be better.
Jen P.
1699659243
Zach at the Palm Coast store was amazing! This was my first time here. I ordered online and picked up in the drive thru. He was engaged, personable and answered every question happily and informatively! The product was great and this is definitely my new place! Thanks Suterra!
Julia S.
1699108827
Seth was PHENOMENAL! He was super helpful and patient. He was extremely knowledgeable and kind as well. You guys really should come in and see him! And to Surterra; you have truly have a superstar employee in Seth, he truly cares about your company and the medications y’all carry!
Flbeach S.
1697818868
My 1st visit was awesome from start to finish! Beautiful facility and such nice employees and awesome products! Also, my dog was welcome. Such a difference from my horrors at TL.Thank You!
Matt U.
1697559974
First time checking out this dispensary. I’ve got to say it definitely won’t be my last. Almost no wait, staff was friendly and welcoming. Zach is awesome with his upbeat attitude and obvious dedication to the job. He was very knowledgeable on the different strains and gave me some great information.
Lisa M.
1691609140
A big shout out to Seth. Thank you for taking your time to please your customer. Great job to the three men that were working that shift. Pure Awesomeness.
Lisa B.
1691020542
Always friendly staff and helpful. I use the Wana products for pain and sleep. I'm a cancer patient and going through treatments and surgeries pain and sleeping are impossible. I get the oil, several tinctures, lozengers, the Wana gels work well. I like theCBD/THC ratio. I also love the balm for pain, it works immediately. I have lots of questions and they are all always very helpful.
nelva S.
1689791524
The best at everything! Customer service , knowledge and kindness. I absolutely love it. They are all so helpful and give you 100 % attention and are empathetic to your needs and concerns. Definitely a 10+
nevaeh H.
1689548775
Very helpful and knowledgeable. Zachary was so great in helping my husband choose the product best suited for his pain. He was also very personable. Will definitely go back .
Tammy J.
1686420312
This location has the most amazingly awesome staff! I have yet to have a less than stellar experience! The are very friendly and knowledgeable! They take the time to get to know the customer so they can help recommend what will work for you. Never a long wait and they always have sales! I dare you to try them… you won’t be disappointed! 😄
Tyler K.
1686419657
Feels like home every time I walk in the doors. The bud tenders are great always good with feedback about the product and rarely a issue. If there if an issue CeCe is right there handling it. I love the working team over at palm coast surrterra always makes me wanna come back.They also take time into getting to know their patients/customers it's always great to go in there and feel like someone cares.💜
amy H.
1686345144
This was only my 2nd time in years and I was lost. Seth was so helpful and quick with answers to all my questions.Whole staff was welcoming and friendly. A woman acknowledged me within 30 seconds of walking in and I was helped immediately but Seth. I will be coming back.
Jill L.
1686178149
I can not say enough good things about the Palm Coast store. You get the best service. They go above and beyond to help. Mike (pickles) is amazing. He really helped me get some sleep. He helped me find what was good for me and what would work. I'm beyond grateful for him. Thank you so much.
Aliesha B.
1673579110
This location is my absolute favorite. The staff are so kind, friendly, and fast! They will always take the time to make recommendations and are knowledgeable about the products they sell.The coral reefer balm is the best for muscle pain! Other than that, their full spectrum vapes are my go-to.Always a great experience at this location!!
kristi B.
1671331760
By far the best dispensary in Flagler and Volusia counties. No boring cold waiting room here, if by chance you may have a slight wait, afterwords any absolutely stellar person will be happy to help with any array of questions that may arise. What a beautiful way to enhance my day!! Many many kudos to the entire staff!!
Keb S.
1670068200
This place is awesome! From the moment I walked in, Mike was a true bud tender, like he knew what I needed. He really hustled to get me into the system and get me some medicine. As a new patient, this was taking way too long at another place. Even though Surterra is getting remolded and a bit of a mess. Mike and the other employees were getting people served with purpose. Appreciate you.
Vincent C.
1669749225
This is a great shop that I really like for multiple reasons. I'm really liking who works here, and how they help you. There's like always deals, and unlike other kinds of stores the people here tell you about them and the best way to make you pay less.
Mary D.
1669727178
Great products. Workers very knowledgeable and friendly for the most part. The website ordering still needs the kinks worked out but well pleased overall.
Tamara B.
1667917362
The staff at the store are amazing and very helpful. They let you understand what you’re purchasing and what it does for you. Great place
Jenn K.
1667496886
I can not say enough good things about Surterra! All the guys in there are absolutely wonderful and helpful. They have introduced to me to new strains that were exactly what I needed. They make you feel comfortable and the process is so easy!
Daniel L.
1666545876
Wonderful customer service from the staff here. They are very professional and friendly. They walk me through the process so that I could understand.I love the people here. Service with a smile.Diego and Mike we're awesome!
Rodney S.
1666030605
Very professional, great guys.Mike and Seth best service, and knowledgeable
Sandy G.
1665418975
Everyone is always so nice and helpful! The products are great and they are reasonably priced.
Jeffrey M.
1664229113
Sylvia and the whole staff are great, never a long wait, great product, pretty good stock selection. My go to.
Walter W.
1664143126
Always a awesome experience when I need some advice from Sylvia. She's like my personal advisor. Sort of like my bartenders. I reward them. Sylvia ✌️❤🤘
Rachael Hughes (Fumanchuchu C.
1662938267
Hooooly heck! If you live in Palm Coast or anywhere within reasonable driving distance THIS IS THE ONLY DISPENSARY THAT MATTERS. Sure there are other options, but do they have amazingly friendly and helpful employees like Valkyrie and Mike? Maybe but probably not as awesome. But do they have the relief you need... no no they do not. "How can you be so confident internet person?", you might asking yourself, well I know.. because I've been.. and you should go too. Oh also they're in a building that used to be a bank and they have a FREAKING DRIVE THROUGH!
Mitzi G.
1659240556
Such a pleasant experience. Kind and smart staff. Beautiful interior - really makes shopping feel so nice to be in such a calming location.
Jessica K.
1655751694
Truliev is better anyway, will not be back. Grabbed a menu and was looking at in the car with my fiancé, trying to figure out the best deal since he does the financing in our relationship. Was basically accused of passing out my prescription. Had him compare to like passing out OxyContin? Was nothing illegal going on but told I could lose my license. After that very uncomfortable ordeal I will not be back✌🏼
Al R.
1653930432
Miki is an awesome guide. She makes the process easy and is very informative. This is my favorite dispensary. Will always come here.
Suzanne H.
1651459113
I came in as a first time customer and was greeted warmly and provided product education upon request. Very clean location and pleasant staff that work with urgency.
Raymond Z.
1651344497
It's wad good and education. I learned a lot. Thank you
Sylvia S.
1651097144
The best dispensary in town stocked with high quality products. A huge variety of products are available here from balm, to tinctures, patches, distillates, rosins, crumbles, waxes annnd delicious infused chocolate...I usually visit here and stock up!
Scott S.
1650039656
Love Surterra. Great products, even better daily deals. Fastest service out all the dispensaries I use. Megan is wonderful. Great customer service, and a big smile.
DCW38
1649117356
Hey shoutout Diego who works upfront, super cool dude and really easy to order with, he was very welcoming my first time in there
Ariel A.
1646440708
Hunter is amazing!!! He helped my grandma and I today and was so patient and knowledgeable. You could tell he was genuinely trying to recommend products that would suite us individually and not just trying to make a sale. :-)Joe had also helped me the first time I went in by myself, and was equally amazing and patient!!! I’m very uneducated when it comes to marijuana, and the both made me feel comfortable and not rushed!!
Onito S.
1646227493
Best CDT vapes at any dispensary. Friendly staff and very accommodating should any issues arise.
Aarika G.
1645205822
My go to dispensary. I’ve been going there for about a year now and it’s only improved since then. Everyone there is very nice and helpful especially Miki. She’s always there when I go and I only have good things to say about her. Definitely one of my favs there
Maximilian W.
1644870783
Joe was super helpful. Also J Rollout (guy who left bad review) can kick rocks. buzz cuts unite. Also hunter is also great.ALSO i was helped by the person with the buzzed haircut, (im assuming the person who J Rollout was whining about) and they were super nice and even gave me directions to a restaurant. so idk what he's talking about it's prolly him who's the problem tbh
Alicia H.
1642706283
My favorite dispensary to visit. Quality product, everyone is kind and helpful, and Joe up front always makes me feel welcomed. Definitely worth checking this place out
Maximilian W.
1642650353
Joe was super helpful. Also J Rollout (guy who left bad review) can kick rocks. buzz cuts unite
Lisa D.
1642280731
Fast, drive through pickup available. Friendly and knowledgeable staff. You can't tip, which is kinda nice not to have to worry about how much, etc.
Will R.
1641315953
Great store first time going there helpful and nice maegen there was so helpful and nice she should get a rise
J R.
1639587842
I give a three based off the company has great and less than wonderful employees. Megan is such a cool chic and so very kind every time. Another gal who’s name I cannot remember is also always helpful and bubbly. And there’s a gentleman I think manager. He is always so knowledgeable and professional with the people. Whoever the young girl sitting behind the desk yesterday with the buzzed hair cut however does not seem to like being there. I’ve seen her bad attitude a few times previously and it is a shame that that type of personality is part of the representation of the other employees and company. Besides this person the rest of the employees are so well educated and a joy to deal with and I’m very happy with their help and service
Josh S.
1638573947
I love the drive through so easy to pick up when you have someone with you. Miki is awesome as well very informative and nice to talk to.
Sugar Biscuit B.
1638401268
Micky was so sweet and helpful on my first visit. She took time to help me understand and pick out the best items. Truly appreciate their advice and professionalism.
askanyjoe J.
1637695319
Quick and easy , they have a drive thru that I didn't use because it looked closed, but it's just state law they can't have the windows uncovered.
Dani C.
1636739924
I had the BEST experience with Hunter at the Surterra Wellness in Palm Coast. I am a high anxiety patient and don't go out very often. When I walked into the Wellness Center for the first time, I was immediately greeted by Hunter. Just his kind and thoughtful way about him put me at ease. There were several pick ups in front of me and I was a walk in. When it was my turn, Hunter took his time to explain the differences between the Flower here as opposed to a different MM center.The building itself is beautiful and calming as you walk in.Although I live four hours south of Palm Coast, I come to town once a month and will make Surterra Wellness my go to Dispensary from now on primarily due to Hunter.
Krystal C.
1636638000
The people working here are always welcoming to me and nice. They can answer questions or look things up for you and give you recommendations. Im a regular and the know me by name and going to surterra is one the things i look forward to in my day! you guys rock! Especially megan!
vincent B.
1633264033
Katie at the front desk was very friendly and helpful she is the reason I will be coming back... she quickly helped me process my intake and make my secelections... I will be coming back just to see her
Heather T.
1632754074
I honestly love coming here the staff Is just awesome Katie and Maegen and Hunter are always there greeting everyone with a smile and just so easy to talk to and ask questions they don't make it feel like a stressful place and they always take the time to make sure the customers are satisfied this is my favorite place to go ..... I would recommend this place for everyone and seriously if your new and just get your card and need to know anything they will take the time for I promise. They always mention the sales and look out for the deals for the customers...
Kevin S.
1628771502
Outstanding staff! Nice place, quick service.. I had an issue with my card the other day, and they went out of their way to help👍
Arlene P.
1626958957
My first experience in Suretta. I have to say. Hunter made my experience a good one. Very knowledgeable & friendly. Hunter explained everything. Great bud tender. Everyone was very friendly & knowledgeable. My go to place forsure.
Nicholas L.
1625769754
Melanie helped me get exactly the information and products I wanted very efficiently and cheerfully. I was also impressed with how quickly everyone in the lobby before me was served by such a small team.
Shannon W
1625616523
I arrived 15 minutes before the store closed to pick up my order and used the drive thru. Hunter was super kind and helpful. Very personable and fun yet professional. He really went above and beyond to make sure my first experience here was a great one. I will be back for sure.
elizabeth L.
1624748177
I love this place. It's always clean, has a great smell. And the service it awesome! Today, Hunter was super helpful and knowledgeable. He knew answers to all my questions. Thank you!!!
Crystal W.
1624720553
Awesome experience! Hunter was so helpful with giving me the informations in helping me make the descisions on what to get based on what I needed.Thanks so much!
Shannon R.
1624493055
Not as big of discount as the other place, kind of directed toward feminine newbies, but they carry my fav strain of flower!!!P.S. not all women like being called babe n sweetie n honey etc. it’s a trigger personally.
Cynthia S.
1622655040
EPITOME OF CUSTOMER SERVICE AT IT'S BEST. INCREDIBLE EXPERIENCE BASED ENTIRELY ON HUNTER'S KNOWLEDGE OF PRODUCT and product availability.I have been using MM for years and today Hunter finally explained EVERYTHING to me. He sat with me and explained why certain strains work and what I should avoid based on MY needs.Suterra is now my go to place for great prices, specials and a chance to have Hunter tell me about Suterra and the benefits of using the Wellness products.
Lesa B.
1622588362
I go to many dispensaries throughout Palm Coast, St. Augustine, and Jacksonville and this one has to be the best! There is one associate, in particular, that deserves recognition. Her name is Breanna. She is literally the sweetest every time I go in there!
Don't W.
1619563653
The same way you check your bag at a fast food restaurant to make sure your order is correct is the same way you need to be about this place they will steal and lie to you. If you confront them about it the only thing they claim they can do is give you a 20% discount on your next purchase. This place is bad buzz , I need to definitely smoke after dealing with them .
Diane P.
1618083929
Just want to give a SHOUT OUT to the Flagler Plaza Surterra team. Hunter and the other employees are very helpful and they always give great advice. I highly recommend going to see them.
ItsTheWENDiGO
1617665974
Left an honest and professional review on the soft wax, and they didn't post my review on the website. They pick and choose what reviews they like to have posted on there site. Thats not cool at all. If you don't leave a perfect review they won't post it. Which means they don't care about the customers opinion. I personally think the quality here is not nearly as good as their competitors. The soft wax image on the website does not meet the consistency of what you actually get. Its more like the consistency of distillate and they give it to you in a slick instead of a syringe. Its hard to get the perfect dab out on your dabber. I either have to little or to much. The quality, potency, and taste of the strain was on point. I gave them 3 stars for the packaging of the product. I feel like if your not posting peoples honest reviews on products, you're doing shady practices.
Who Let The Dogs O.
1616793661
Customer service help awesome as far as knowledge of product. Once you order from the front you get called over to the area where they go back over everything you purchase and or answer questions. Atm on site. Usually not overcrowded can order online also. Mask required. Cash only. Atmosphere nice. My favorite dispensary they do carry some edibles flour ground flour pre rolls and the manager who runs the port orange store recently at the palm coast store was EXTRADINARY. Finally location is ideal..
Eileen R.
1616371375
Something gives me bad vibe here. Not sure why. I'm like that though I'm a bit agoraphobic it could be the building I don't know.And for some reason I was unable to use the drive up window when I needed to so that was kind of a bummer that's the best thing about that place as far as I know about it so far.Didn't like jackie girl or the other product I bought either and a couple times when I wanted to go back they just didn't have anything appropriate for me, eventually I just stuck closer to home and I do prefer flower.Bad choices on my part I suppose, so I only had the two or three things that I wasn't crazy about but they didn't make me mental either like some of the "wrong choice oops" products from a couple places that I've had to return.And that's the other thing I like a little compassion when I'm trying to find something that doesn't make me miserable and they don't really have a return policy there as far as I know.May visit in future though see if I feel diff down the road.I see good reviews and comments and this isn't a recreational thing for me it's definitely medicinal and I was really out of sorts when I first got my card a few months ago and I was unhappy with every dispensary that I visited to be honest LOL.If I go back and have a different experience I'll definitely increase the Stars
Mechele S.
1616342856
Staff here is amazing always helpful and educated in the product, wish they offered a better discount policy but overall product is worth the price!!!
Jared M.
1613907086
By far my favorite dispensary! You chose the right person to manage it, very sad she is leaving! Good luck in Texas!! I also very much like everyone that woods here, Knowledgeable and make me feel at home! Y'all are awesome!!
Brent M.
1613249736
You have a drive-through but your staff is unwilling to allow me to utilize it. I am unable to wear a mask due to medical reasons and the reason I use cannabis. I ask for their help and they tell me I have to go someplace else. The manager they used to have there was very accommodating the new one is absolutely terrible. I will tell everyone I know to go anywhere but here.
Jasmin S.
1609631688
Great product and customer service. By far the best dispensary around in my opinion. Wish I’d tried it sooner so I didn’t have to waste time anywhere else. Keep up the great work, thank you.
Chelsea M.
1607801209
Love coming to Surterra, the atmosphere is calm and relaxing. The staff is always amazing! Kathy was extremely helpful today with my purchase, she is always a pleasure to work with!
schof215
1605219065
Great product and faculty! I've been to dispensaries across the entire country, and this is top notch. Extremely laid back atmosphere and knowledgeable staff. Not the cookie cutter assembly line of local competitors, with much more relaxing and personal pace. Fantastic products from the whole flower to the hash/concentrates, Good stuff...and i've had more than one Cannabis Cup winning strain. Good job Surterra and staff! I will be back for more
SyrDoN
1602358925
The very best. Shockingly clean. Great customer service. I couldn't be happier with them. I have coupons elsewhere that i haven't used. I am sticking with surterra.Mike - palm coast, florida
TheBullSchiffer
1602356549
I’m a 100% disabled army veteran who uses medical marijuana for pain.At the First visit the woman was super nice and helpful and the prices looked GREAT, but when I got home and took the product it didn’t work at all....I’m not an everyday marijuana taker and I only take the oil or capsules so my tolerance isn’t that high. She assured me these would have the same effect as the capsules I was taking from another dispensary...I even doubled and then tripled the dose and still no effect...Surterra has no policy in place to replace or exchange their product. DO NOT BE FOOLED BY THEIR PRICES!! Don’t waste your time and pay the little extra for products you KNOW work.
Hunter
1600557584
Everyone here is so helpful and has such a great attitude. This is definitely one of the best dispensary locations in Florida. I love the fact that it has a drive-up. I feel like in 2020 I drive up gets you a free star but I can't give 6🌟's. Thank you all for being awesome. Truly appreciate the work you do.
Kevin S.
1599922696
Been there twice now and both times the product is no good, more stems than flower, what flower was in there was dry and smelled weak. Trulieve is far superior in both product and customer service. Definitely will not go back.
Justin S.
1599758659
Good prices but the set up with the ordering in the front causes huge hold ups at the door. Sometimes it’s quick sometimes you end up waiting for 30 minutes
Phillip B
1599430402
5 star experience. If you are inexperienced with cannabis like I am then talk to Taylor. First time in a dispensary where an employee has actually taken the time to explain things to me and help me find something for my pain rather than just trying to upsell me stuff that won’t work. Will be back
christopher D.
1599187473
Very friendly knowledgeable staff and high quality medicine.
Sharon O.
1598891647
Awesome products and awesome people, drive through makes shopping simple and safe.
barbara A.
1598646916
Martin from the Palm Coast Office was Awesome!!! He was Very Kind and Patient. Very informative about their products. Also I forget her name but I'll call her Ms Boston, she is also Very Kind and Informative about their products and Very Patiemt
mella B.
1598646405
Martin provides amazing customer service! My elderly dad has cancer, and Martin and the crew at Surterra have made this process extremely easy for him!
Steve S.
1598627768
I specifically want to mention 'Martin'. He should be recognized for his knowledge and compassion to how people feel when they come into this location. Not only for that but he already makes sure you get the best price for your buck and best of all he loves his military. Thank you Martin and thank you Surterra.
Cassandra R.
1597875942
Staff was friendly and helpful. I absolutely love the layout and design of the store. Compared to other dispensaries I've been to it's more welcoming and homey instead of a clinical vibe which really eased my anxiety about trying them out. I have so far really enjoyed the service, staff, and products and will definitely be back in the future. I wish there was a St. Augustine location but it was worth the 30 minute drive.
Barbara K.
1596583873
I was pleasantly surprised at how helpful and knowledgeable Taylor was. I never expected to get the high level of support and information she gave me. She carefully listened to my health issues, my experiences with medical marijuana and what I thought I needed, before suggesting products for me. She explained how each worked and how to understand their products. I have high hopes that I am going to find something that will work for me here.
Jalyssa S.
1595892054
came here last minute and Martin and other staff were knowledgeable, helpful, informative and courteous. All the staff was amazing. Quick and attentive. Place looked very zen and professional. Awesome
bonnie O.
1594556979
I had a consultation with Taylor. She went over my needs and expectations of the different products. I am new to the system and she patiently answered and explained the strains and methods of use. I got various products and am happy with all of it. I have been to three different companies and was most impressed with surterra for their products.
Tony D.
1593379192
This place is absolutely wonderful!!! Staff was excellent, prices were GREAT!!!! I used to shop Trulieve but after visiting here I will never go back .....this is the place for you, trust me pop in and give it a go!!!!!!!!
morphs an M.
1593205446
This store is super nice the service was great the produce is superb fast in and out customer care I'm new to being a cannabis patient and have bad anxiety I was nervous they had a open floor and we're friendly I will b back and will recommend them to everyone
RyGuy
1592961518
I went to my first dispensary today so I chose to go to Surterra Wellness. What a great choice it was! The people there were very helpful, especially a young lady named Taylor. She explained everything so well to me, someone walking in for the first time, that by the time I left I didn't even realize it was still my first time. It was a pleasant experience to say the least... First of many...
patrick B.
1592601269
Went in to get a pre roll could not give me an up-to-date menu or a choice had to know what they had without knowing what they had in stock. Service was incredibly rude process was very difficult and confusing will be taking my business to true leave. Ended up walking out due to the fact employees could not tell me what flowers they had in stock horrible service.
hilkiah M.
1592086839
Every employee is very helpful and the products are great. Martin was extremely insightful 10/10 would recommend.
Gixx Z.
1590876567
Very friendly. I love how there is never anyone there when I go. They have good cheap products you just have to know what to get.
Kath's P.
1590686823
Angie was very friendly and professional. Very customer focused. Great experience.
Kathleen L.
1590266805
Fantastic service!! Quality products!! Drive thru is amazing!!!
D J
1590001366
🔥🔥🔥🔥🔥Great customer service and products knowledgeable professional staff🔥🔥🔥🔥🔥🔥
Tina C.
1587667087
Fantastic experience here. Quality products and So nice and professional. They answer all my questions. So happy I found them!
Barbara Salter N.
1587294009
Surterra’s curbside pickup service is excellent. Thanks for taking measures to protect your customers—and your team members—during this challenging time!
Daniel P.
1583788361
Awesome place, beautiful inside.Great prices for awesome product.Very nice and informative people.Trulieve sux now that I found surterra.
Josephine R.
1581952347
Friendly, clean wonderful place! And great products
Cathy C.
1579795689
New medical cannabis store in palm coast, FL.Additional stores located in Jacksonville, FL, Daytona Beach, & Port Orange, FL.Conveniently located at the corner of Hwy.100 & Old King’s Road just off I 95.
100 Flagler Plaza Dr
Palm Coast, FL 32164
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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Surterra Deals and Discounts
Everyday Discounts
New Patient
60% OFF
- Get 60% off of your first purchase.
- NO minimum purchase required.
Second Trip
20% OFF
- Get 20% off of your second purchase.
- NO minimum purchase required!
- Whole flower products not eligible for discount.
Veterans Discount
15% OFF
- This discount can extend to a dependent family member.
- Whole flower products are not eligible for discount.
Pediatrics Discount
20% OFF
- Whole flower products are not eligible for discount.
ABOUT THIS DISPENSARY
Surterra, located at 100 Flagler Plaza Dr in Palm Coast, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.
License Number: MMTC-2015-0004
Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).
Surterra is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Surterra grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.
Product types and availability can vary from store menu to store menu, depending on demand. If Surterra in Palm Coast does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.
Purchasing Marijuana Products at Surterra
During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.
Preparation Helps: See what’s available ahead of time. If Surterra in Palm Coast online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Based on 360 reviews
T
1712277893
Fast and friendly. Mike and Joey were pretty welcoming as well as the rest of the bud tenders. I stopped in for a few things and they were able to get me what I needed in a fast and timely manner.
Alex
1710172867
The team at this location is always extremely helpful and never a long wait compared to other dispensaries. Leah was very informative and helped me picked out a perfect strain to fit my specifications! 10/10 experience. Thank you!
Cj
1710158983
Very nice, quick place usually. But stopped in the other morning shortly after opening time and it was a bad experience. Only 1 register open, only saw 2 employees 1 was checking people out as best and quick as they could but the 2nd employee, a lady who I believe was the MOD was stocking the cabinets and filling online orders while completely ignoring the growing line. She would glance at everyone waiting and roll her eyes. The line was wrapped all the way around to the door and still only 1 register open by time I was checked out.I understand it's important to get stocked and be ready for a successful day but it's also important to have some customer service skills and be able to recognize when your coworker is drowning and when to put down the minor tasks for a few minutes and take care of the customers before they become grouchy or leave. Maybe you guys could have an employee come slightly earlier to do these tasks and be ready when the store opens
CLR
1708904124
Great products and customer service. Only minor issue is the Palm Coast store runs out of certain items and doesn't restock right away. A girl's gotta have her dark chocolate 🍫 😋
80HD777
1706889070
I have had an overall wonderful experience at this place. Savannah and Red were very nice and very helpful and pretty much the best customer service you can ask for so thank you to them as well as another lady who was at the front one day with dark black hair and the gentleman who seems like a manager with the tattoos nose ring and cap on (shoulda got his name). You guys are great! I just started going here and having Red help me on my first day there was the best help you can ask for. Such a breathe of fresh air when having Grade A customer service. I really enjoy going here for whatever I need. I just hope it doesn't get super busy because Palm Coast is exploding and everyone and their mother is getting a MMC card. Never had to wait more than 2 minutes here, even when they seem somewhat busy.
Dillon A.
1704640041
No returns, no exchanges, no customer service. I sympathize for the workers who have to enforce this and feel the brunt of my review. Surterra won’t even hold your order until the store closes!! Once dropped a glass cartridge in-store, IMMEDIATELY after purchasing, and they said i had to buy a new one. No honor. Don’t bother placing an order ahead of time - they’ll give you the deals listed on the site but when you show up it’s full price.If the sales end, DONT ALLOW AN ORDER FOR NEXT DAY PICK UP THE NIGHT BEFORE. UPDATE ON TIME. Don’t bother with your reply asking me to call a toll-free number, i’ll go to REAL dispo and let the sheep get their product from here.And to be honest, the quality of product is horrible for what should be Medicinal. If you just take the time to go somewhere else you’d agree. Everyone goes here because its dirt cheap and local. But is that what you want??? CHEAP products?? The marijuana industry is saturated with sub-par dispensaries and i urge you to branch out. I’d rather drive an hour somewhere else. Flower is dry, the vapes ALL CLOG, and their Rosin might as well be labeled soup.SAVE YOUR MONEY.
80HD777
1704326352
I have had an overall wonderful experience at this place. Savannah and Red were very nice and very helpful and pretty much the best customer service you can ask for so thank you to them as well as another lady who was at the front one day with dark black hair. I just started going here and having Red help me on my first day there was the best help you can ask for. Such a breathe of fresh air when having Grade A customer service. I only have had 1 issue ever here and it was on the 15th and I'm a veteran. Joshua was helping me (said on the receipt) as a walk-in and I ask about the discount stack. He at first said they dont do that but was reminded by another employee about the 1st and 15th, which is OK and I understand the misunderstanding. But after he almost seemed annoyed and frustrated about it. He then checked me out and I asked about the stack he basically told me the original discounts and I didn't realize that until later when I saw there was no stack added. I understand it can be more work but times are tough and I'm trying to save money too. I ended up asking Savannah who was working the front the next time I came in if they do the discount on anything on the 1st and 15th for veterans, which she said "yes" then I explained I didn't get it last time I was there which was on the 15th. God bless her, she apologized and looked so nervous after I told her... But I then told her, it's ok I was just asking and it's no problem and she was very apologetic and nice about it.I'm sorry for the long review but again I will say this place and the service besides the one is great. I just hope it doesn't get super busy because Palm Coast is exploding and everyone and their mother is getting a card.
stephenie D.
1703106949
I would like to give a 5star review for the wellness center and the young man that helped me at the Palm Coast, Florida clinic. His name is Mike (nicknamed “Pickles”). He was absolutely wonderful, knowledgeable, helpful and really cared if I was getting the right medication for my health issues. And the rest of the staff was just as kind and willing to educate & explain everything. Thank you!
David E.
1701727877
This place is a bad joke anymore. It was phenomenal. I was a regular and the staff was outstanding. They knew me and always struck up conversations. Nothing but good vibes before. Then ya made some changes a few months ago, new faces..and boy from what I've read on here I'm glad I'm not the only one that's experienced the horrible customer service. This isn't recreational, this is medicine and your employees actively keep patients from their medicine when they cherry pick who's order they're gonna pack. They have a job, pack orders as they come in, DO YOUR JOB!!! Maybe adopt a 48hr hold like sensible dispensaries have thus avoiding customers that miss you due to working 12hr overnight shifts having to order over and over again BECAUSE now these jerks won't even pack my orders. Every order I place at this AND ONLY THIS location for the last month has been ignored. Every other dispensary has simply been like.."Hey man you don't have to panic buy so you have your medicine just call and we can hold it for you.." They were courteous and professional unlike Surterra palm coast, they copped a huge attitude with me last trip I made. Drove there just to be told by the rude little condescending girl behind the counter that they deliberately ignored my order, DID NOT pack it because I had missed them the previous day. She basically laughed in my face about it, made me feel like a complete fool, which is great when you're already smoking for things like anxiety and ptsd as well as cancer..lol. Who the hell is any member of your staff to say who gets their medicine packed and who doesn't!?! And what is going on in that idiots head that makes them think they have a right to discriminate against any patient and say they will or won't get their medicine!? If someones Grandma misses the pharmacy at publix or cvs do they suddenly ignore her as a patient and refuse her script? How utterly pathetic and incredibly petty. Be better.
Jen P.
1699659243
Zach at the Palm Coast store was amazing! This was my first time here. I ordered online and picked up in the drive thru. He was engaged, personable and answered every question happily and informatively! The product was great and this is definitely my new place! Thanks Suterra!
Julia S.
1699108827
Seth was PHENOMENAL! He was super helpful and patient. He was extremely knowledgeable and kind as well. You guys really should come in and see him! And to Surterra; you have truly have a superstar employee in Seth, he truly cares about your company and the medications y’all carry!
Flbeach S.
1697818868
My 1st visit was awesome from start to finish! Beautiful facility and such nice employees and awesome products! Also, my dog was welcome. Such a difference from my horrors at TL.Thank You!
Matt U.
1697559974
First time checking out this dispensary. I’ve got to say it definitely won’t be my last. Almost no wait, staff was friendly and welcoming. Zach is awesome with his upbeat attitude and obvious dedication to the job. He was very knowledgeable on the different strains and gave me some great information.
Lisa M.
1691609140
A big shout out to Seth. Thank you for taking your time to please your customer. Great job to the three men that were working that shift. Pure Awesomeness.
Lisa B.
1691020542
Always friendly staff and helpful. I use the Wana products for pain and sleep. I'm a cancer patient and going through treatments and surgeries pain and sleeping are impossible. I get the oil, several tinctures, lozengers, the Wana gels work well. I like theCBD/THC ratio. I also love the balm for pain, it works immediately. I have lots of questions and they are all always very helpful.
nelva S.
1689791524
The best at everything! Customer service , knowledge and kindness. I absolutely love it. They are all so helpful and give you 100 % attention and are empathetic to your needs and concerns. Definitely a 10+
nevaeh H.
1689548775
Very helpful and knowledgeable. Zachary was so great in helping my husband choose the product best suited for his pain. He was also very personable. Will definitely go back .
Tammy J.
1686420312
This location has the most amazingly awesome staff! I have yet to have a less than stellar experience! The are very friendly and knowledgeable! They take the time to get to know the customer so they can help recommend what will work for you. Never a long wait and they always have sales! I dare you to try them… you won’t be disappointed! 😄
Tyler K.
1686419657
Feels like home every time I walk in the doors. The bud tenders are great always good with feedback about the product and rarely a issue. If there if an issue CeCe is right there handling it. I love the working team over at palm coast surrterra always makes me wanna come back.They also take time into getting to know their patients/customers it's always great to go in there and feel like someone cares.💜
amy H.
1686345144
This was only my 2nd time in years and I was lost. Seth was so helpful and quick with answers to all my questions.Whole staff was welcoming and friendly. A woman acknowledged me within 30 seconds of walking in and I was helped immediately but Seth. I will be coming back.
Jill L.
1686178149
I can not say enough good things about the Palm Coast store. You get the best service. They go above and beyond to help. Mike (pickles) is amazing. He really helped me get some sleep. He helped me find what was good for me and what would work. I'm beyond grateful for him. Thank you so much.
Aliesha B.
1673579110
This location is my absolute favorite. The staff are so kind, friendly, and fast! They will always take the time to make recommendations and are knowledgeable about the products they sell.The coral reefer balm is the best for muscle pain! Other than that, their full spectrum vapes are my go-to.Always a great experience at this location!!
kristi B.
1671331760
By far the best dispensary in Flagler and Volusia counties. No boring cold waiting room here, if by chance you may have a slight wait, afterwords any absolutely stellar person will be happy to help with any array of questions that may arise. What a beautiful way to enhance my day!! Many many kudos to the entire staff!!
Keb S.
1670068200
This place is awesome! From the moment I walked in, Mike was a true bud tender, like he knew what I needed. He really hustled to get me into the system and get me some medicine. As a new patient, this was taking way too long at another place. Even though Surterra is getting remolded and a bit of a mess. Mike and the other employees were getting people served with purpose. Appreciate you.
Vincent C.
1669749225
This is a great shop that I really like for multiple reasons. I'm really liking who works here, and how they help you. There's like always deals, and unlike other kinds of stores the people here tell you about them and the best way to make you pay less.
Mary D.
1669727178
Great products. Workers very knowledgeable and friendly for the most part. The website ordering still needs the kinks worked out but well pleased overall.
Tamara B.
1667917362
The staff at the store are amazing and very helpful. They let you understand what you’re purchasing and what it does for you. Great place
Jenn K.
1667496886
I can not say enough good things about Surterra! All the guys in there are absolutely wonderful and helpful. They have introduced to me to new strains that were exactly what I needed. They make you feel comfortable and the process is so easy!
Daniel L.
1666545876
Wonderful customer service from the staff here. They are very professional and friendly. They walk me through the process so that I could understand.I love the people here. Service with a smile.Diego and Mike we're awesome!
Rodney S.
1666030605
Very professional, great guys.Mike and Seth best service, and knowledgeable
Sandy G.
1665418975
Everyone is always so nice and helpful! The products are great and they are reasonably priced.
Jeffrey M.
1664229113
Sylvia and the whole staff are great, never a long wait, great product, pretty good stock selection. My go to.
Walter W.
1664143126
Always a awesome experience when I need some advice from Sylvia. She's like my personal advisor. Sort of like my bartenders. I reward them. Sylvia ✌️❤🤘
Rachael Hughes (Fumanchuchu C.
1662938267
Hooooly heck! If you live in Palm Coast or anywhere within reasonable driving distance THIS IS THE ONLY DISPENSARY THAT MATTERS. Sure there are other options, but do they have amazingly friendly and helpful employees like Valkyrie and Mike? Maybe but probably not as awesome. But do they have the relief you need... no no they do not. "How can you be so confident internet person?", you might asking yourself, well I know.. because I've been.. and you should go too. Oh also they're in a building that used to be a bank and they have a FREAKING DRIVE THROUGH!
Mitzi G.
1659240556
Such a pleasant experience. Kind and smart staff. Beautiful interior - really makes shopping feel so nice to be in such a calming location.
Jessica K.
1655751694
Truliev is better anyway, will not be back. Grabbed a menu and was looking at in the car with my fiancé, trying to figure out the best deal since he does the financing in our relationship. Was basically accused of passing out my prescription. Had him compare to like passing out OxyContin? Was nothing illegal going on but told I could lose my license. After that very uncomfortable ordeal I will not be back✌🏼
Al R.
1653930432
Miki is an awesome guide. She makes the process easy and is very informative. This is my favorite dispensary. Will always come here.
Suzanne H.
1651459113
I came in as a first time customer and was greeted warmly and provided product education upon request. Very clean location and pleasant staff that work with urgency.
Raymond Z.
1651344497
It's wad good and education. I learned a lot. Thank you
Sylvia S.
1651097144
The best dispensary in town stocked with high quality products. A huge variety of products are available here from balm, to tinctures, patches, distillates, rosins, crumbles, waxes annnd delicious infused chocolate...I usually visit here and stock up!
Scott S.
1650039656
Love Surterra. Great products, even better daily deals. Fastest service out all the dispensaries I use. Megan is wonderful. Great customer service, and a big smile.
DCW38
1649117356
Hey shoutout Diego who works upfront, super cool dude and really easy to order with, he was very welcoming my first time in there
Ariel A.
1646440708
Hunter is amazing!!! He helped my grandma and I today and was so patient and knowledgeable. You could tell he was genuinely trying to recommend products that would suite us individually and not just trying to make a sale. :-)Joe had also helped me the first time I went in by myself, and was equally amazing and patient!!! I’m very uneducated when it comes to marijuana, and the both made me feel comfortable and not rushed!!
Onito S.
1646227493
Best CDT vapes at any dispensary. Friendly staff and very accommodating should any issues arise.
Aarika G.
1645205822
My go to dispensary. I’ve been going there for about a year now and it’s only improved since then. Everyone there is very nice and helpful especially Miki. She’s always there when I go and I only have good things to say about her. Definitely one of my favs there
Maximilian W.
1644870783
Joe was super helpful. Also J Rollout (guy who left bad review) can kick rocks. buzz cuts unite. Also hunter is also great.ALSO i was helped by the person with the buzzed haircut, (im assuming the person who J Rollout was whining about) and they were super nice and even gave me directions to a restaurant. so idk what he's talking about it's prolly him who's the problem tbh
Alicia H.
1642706283
My favorite dispensary to visit. Quality product, everyone is kind and helpful, and Joe up front always makes me feel welcomed. Definitely worth checking this place out
Maximilian W.
1642650353
Joe was super helpful. Also J Rollout (guy who left bad review) can kick rocks. buzz cuts unite
Lisa D.
1642280731
Fast, drive through pickup available. Friendly and knowledgeable staff. You can't tip, which is kinda nice not to have to worry about how much, etc.
Will R.
1641315953
Great store first time going there helpful and nice maegen there was so helpful and nice she should get a rise
J R.
1639587842
I give a three based off the company has great and less than wonderful employees. Megan is such a cool chic and so very kind every time. Another gal who’s name I cannot remember is also always helpful and bubbly. And there’s a gentleman I think manager. He is always so knowledgeable and professional with the people. Whoever the young girl sitting behind the desk yesterday with the buzzed hair cut however does not seem to like being there. I’ve seen her bad attitude a few times previously and it is a shame that that type of personality is part of the representation of the other employees and company. Besides this person the rest of the employees are so well educated and a joy to deal with and I’m very happy with their help and service
Josh S.
1638573947
I love the drive through so easy to pick up when you have someone with you. Miki is awesome as well very informative and nice to talk to.
Sugar Biscuit B.
1638401268
Micky was so sweet and helpful on my first visit. She took time to help me understand and pick out the best items. Truly appreciate their advice and professionalism.
askanyjoe J.
1637695319
Quick and easy , they have a drive thru that I didn't use because it looked closed, but it's just state law they can't have the windows uncovered.
Dani C.
1636739924
I had the BEST experience with Hunter at the Surterra Wellness in Palm Coast. I am a high anxiety patient and don't go out very often. When I walked into the Wellness Center for the first time, I was immediately greeted by Hunter. Just his kind and thoughtful way about him put me at ease. There were several pick ups in front of me and I was a walk in. When it was my turn, Hunter took his time to explain the differences between the Flower here as opposed to a different MM center.The building itself is beautiful and calming as you walk in.Although I live four hours south of Palm Coast, I come to town once a month and will make Surterra Wellness my go to Dispensary from now on primarily due to Hunter.
Krystal C.
1636638000
The people working here are always welcoming to me and nice. They can answer questions or look things up for you and give you recommendations. Im a regular and the know me by name and going to surterra is one the things i look forward to in my day! you guys rock! Especially megan!
vincent B.
1633264033
Katie at the front desk was very friendly and helpful she is the reason I will be coming back... she quickly helped me process my intake and make my secelections... I will be coming back just to see her
Heather T.
1632754074
I honestly love coming here the staff Is just awesome Katie and Maegen and Hunter are always there greeting everyone with a smile and just so easy to talk to and ask questions they don't make it feel like a stressful place and they always take the time to make sure the customers are satisfied this is my favorite place to go ..... I would recommend this place for everyone and seriously if your new and just get your card and need to know anything they will take the time for I promise. They always mention the sales and look out for the deals for the customers...
Kevin S.
1628771502
Outstanding staff! Nice place, quick service.. I had an issue with my card the other day, and they went out of their way to help👍
Arlene P.
1626958957
My first experience in Suretta. I have to say. Hunter made my experience a good one. Very knowledgeable & friendly. Hunter explained everything. Great bud tender. Everyone was very friendly & knowledgeable. My go to place forsure.
Nicholas L.
1625769754
Melanie helped me get exactly the information and products I wanted very efficiently and cheerfully. I was also impressed with how quickly everyone in the lobby before me was served by such a small team.
Shannon W
1625616523
I arrived 15 minutes before the store closed to pick up my order and used the drive thru. Hunter was super kind and helpful. Very personable and fun yet professional. He really went above and beyond to make sure my first experience here was a great one. I will be back for sure.
elizabeth L.
1624748177
I love this place. It's always clean, has a great smell. And the service it awesome! Today, Hunter was super helpful and knowledgeable. He knew answers to all my questions. Thank you!!!
Crystal W.
1624720553
Awesome experience! Hunter was so helpful with giving me the informations in helping me make the descisions on what to get based on what I needed.Thanks so much!
Shannon R.
1624493055
Not as big of discount as the other place, kind of directed toward feminine newbies, but they carry my fav strain of flower!!!P.S. not all women like being called babe n sweetie n honey etc. it’s a trigger personally.
Cynthia S.
1622655040
EPITOME OF CUSTOMER SERVICE AT IT'S BEST. INCREDIBLE EXPERIENCE BASED ENTIRELY ON HUNTER'S KNOWLEDGE OF PRODUCT and product availability.I have been using MM for years and today Hunter finally explained EVERYTHING to me. He sat with me and explained why certain strains work and what I should avoid based on MY needs.Suterra is now my go to place for great prices, specials and a chance to have Hunter tell me about Suterra and the benefits of using the Wellness products.
Lesa B.
1622588362
I go to many dispensaries throughout Palm Coast, St. Augustine, and Jacksonville and this one has to be the best! There is one associate, in particular, that deserves recognition. Her name is Breanna. She is literally the sweetest every time I go in there!
Don't W.
1619563653
The same way you check your bag at a fast food restaurant to make sure your order is correct is the same way you need to be about this place they will steal and lie to you. If you confront them about it the only thing they claim they can do is give you a 20% discount on your next purchase. This place is bad buzz , I need to definitely smoke after dealing with them .
Diane P.
1618083929
Just want to give a SHOUT OUT to the Flagler Plaza Surterra team. Hunter and the other employees are very helpful and they always give great advice. I highly recommend going to see them.
ItsTheWENDiGO
1617665974
Left an honest and professional review on the soft wax, and they didn't post my review on the website. They pick and choose what reviews they like to have posted on there site. Thats not cool at all. If you don't leave a perfect review they won't post it. Which means they don't care about the customers opinion. I personally think the quality here is not nearly as good as their competitors. The soft wax image on the website does not meet the consistency of what you actually get. Its more like the consistency of distillate and they give it to you in a slick instead of a syringe. Its hard to get the perfect dab out on your dabber. I either have to little or to much. The quality, potency, and taste of the strain was on point. I gave them 3 stars for the packaging of the product. I feel like if your not posting peoples honest reviews on products, you're doing shady practices.
Who Let The Dogs O.
1616793661
Customer service help awesome as far as knowledge of product. Once you order from the front you get called over to the area where they go back over everything you purchase and or answer questions. Atm on site. Usually not overcrowded can order online also. Mask required. Cash only. Atmosphere nice. My favorite dispensary they do carry some edibles flour ground flour pre rolls and the manager who runs the port orange store recently at the palm coast store was EXTRADINARY. Finally location is ideal..
Eileen R.
1616371375
Something gives me bad vibe here. Not sure why. I'm like that though I'm a bit agoraphobic it could be the building I don't know.And for some reason I was unable to use the drive up window when I needed to so that was kind of a bummer that's the best thing about that place as far as I know about it so far.Didn't like jackie girl or the other product I bought either and a couple times when I wanted to go back they just didn't have anything appropriate for me, eventually I just stuck closer to home and I do prefer flower.Bad choices on my part I suppose, so I only had the two or three things that I wasn't crazy about but they didn't make me mental either like some of the "wrong choice oops" products from a couple places that I've had to return.And that's the other thing I like a little compassion when I'm trying to find something that doesn't make me miserable and they don't really have a return policy there as far as I know.May visit in future though see if I feel diff down the road.I see good reviews and comments and this isn't a recreational thing for me it's definitely medicinal and I was really out of sorts when I first got my card a few months ago and I was unhappy with every dispensary that I visited to be honest LOL.If I go back and have a different experience I'll definitely increase the Stars
Mechele S.
1616342856
Staff here is amazing always helpful and educated in the product, wish they offered a better discount policy but overall product is worth the price!!!
Jared M.
1613907086
By far my favorite dispensary! You chose the right person to manage it, very sad she is leaving! Good luck in Texas!! I also very much like everyone that woods here, Knowledgeable and make me feel at home! Y'all are awesome!!
Brent M.
1613249736
You have a drive-through but your staff is unwilling to allow me to utilize it. I am unable to wear a mask due to medical reasons and the reason I use cannabis. I ask for their help and they tell me I have to go someplace else. The manager they used to have there was very accommodating the new one is absolutely terrible. I will tell everyone I know to go anywhere but here.
Jasmin S.
1609631688
Great product and customer service. By far the best dispensary around in my opinion. Wish I’d tried it sooner so I didn’t have to waste time anywhere else. Keep up the great work, thank you.
Chelsea M.
1607801209
Love coming to Surterra, the atmosphere is calm and relaxing. The staff is always amazing! Kathy was extremely helpful today with my purchase, she is always a pleasure to work with!
schof215
1605219065
Great product and faculty! I've been to dispensaries across the entire country, and this is top notch. Extremely laid back atmosphere and knowledgeable staff. Not the cookie cutter assembly line of local competitors, with much more relaxing and personal pace. Fantastic products from the whole flower to the hash/concentrates, Good stuff...and i've had more than one Cannabis Cup winning strain. Good job Surterra and staff! I will be back for more
SyrDoN
1602358925
The very best. Shockingly clean. Great customer service. I couldn't be happier with them. I have coupons elsewhere that i haven't used. I am sticking with surterra.Mike - palm coast, florida
TheBullSchiffer
1602356549
I’m a 100% disabled army veteran who uses medical marijuana for pain.At the First visit the woman was super nice and helpful and the prices looked GREAT, but when I got home and took the product it didn’t work at all....I’m not an everyday marijuana taker and I only take the oil or capsules so my tolerance isn’t that high. She assured me these would have the same effect as the capsules I was taking from another dispensary...I even doubled and then tripled the dose and still no effect...Surterra has no policy in place to replace or exchange their product. DO NOT BE FOOLED BY THEIR PRICES!! Don’t waste your time and pay the little extra for products you KNOW work.
Hunter
1600557584
Everyone here is so helpful and has such a great attitude. This is definitely one of the best dispensary locations in Florida. I love the fact that it has a drive-up. I feel like in 2020 I drive up gets you a free star but I can't give 6🌟's. Thank you all for being awesome. Truly appreciate the work you do.
Kevin S.
1599922696
Been there twice now and both times the product is no good, more stems than flower, what flower was in there was dry and smelled weak. Trulieve is far superior in both product and customer service. Definitely will not go back.
Justin S.
1599758659
Good prices but the set up with the ordering in the front causes huge hold ups at the door. Sometimes it’s quick sometimes you end up waiting for 30 minutes
Phillip B
1599430402
5 star experience. If you are inexperienced with cannabis like I am then talk to Taylor. First time in a dispensary where an employee has actually taken the time to explain things to me and help me find something for my pain rather than just trying to upsell me stuff that won’t work. Will be back
christopher D.
1599187473
Very friendly knowledgeable staff and high quality medicine.
Sharon O.
1598891647
Awesome products and awesome people, drive through makes shopping simple and safe.
barbara A.
1598646916
Martin from the Palm Coast Office was Awesome!!! He was Very Kind and Patient. Very informative about their products. Also I forget her name but I'll call her Ms Boston, she is also Very Kind and Informative about their products and Very Patiemt
mella B.
1598646405
Martin provides amazing customer service! My elderly dad has cancer, and Martin and the crew at Surterra have made this process extremely easy for him!
Steve S.
1598627768
I specifically want to mention 'Martin'. He should be recognized for his knowledge and compassion to how people feel when they come into this location. Not only for that but he already makes sure you get the best price for your buck and best of all he loves his military. Thank you Martin and thank you Surterra.
Cassandra R.
1597875942
Staff was friendly and helpful. I absolutely love the layout and design of the store. Compared to other dispensaries I've been to it's more welcoming and homey instead of a clinical vibe which really eased my anxiety about trying them out. I have so far really enjoyed the service, staff, and products and will definitely be back in the future. I wish there was a St. Augustine location but it was worth the 30 minute drive.
Barbara K.
1596583873
I was pleasantly surprised at how helpful and knowledgeable Taylor was. I never expected to get the high level of support and information she gave me. She carefully listened to my health issues, my experiences with medical marijuana and what I thought I needed, before suggesting products for me. She explained how each worked and how to understand their products. I have high hopes that I am going to find something that will work for me here.
Jalyssa S.
1595892054
came here last minute and Martin and other staff were knowledgeable, helpful, informative and courteous. All the staff was amazing. Quick and attentive. Place looked very zen and professional. Awesome
bonnie O.
1594556979
I had a consultation with Taylor. She went over my needs and expectations of the different products. I am new to the system and she patiently answered and explained the strains and methods of use. I got various products and am happy with all of it. I have been to three different companies and was most impressed with surterra for their products.
Tony D.
1593379192
This place is absolutely wonderful!!! Staff was excellent, prices were GREAT!!!! I used to shop Trulieve but after visiting here I will never go back .....this is the place for you, trust me pop in and give it a go!!!!!!!!
morphs an M.
1593205446
This store is super nice the service was great the produce is superb fast in and out customer care I'm new to being a cannabis patient and have bad anxiety I was nervous they had a open floor and we're friendly I will b back and will recommend them to everyone
RyGuy
1592961518
I went to my first dispensary today so I chose to go to Surterra Wellness. What a great choice it was! The people there were very helpful, especially a young lady named Taylor. She explained everything so well to me, someone walking in for the first time, that by the time I left I didn't even realize it was still my first time. It was a pleasant experience to say the least... First of many...
patrick B.
1592601269
Went in to get a pre roll could not give me an up-to-date menu or a choice had to know what they had without knowing what they had in stock. Service was incredibly rude process was very difficult and confusing will be taking my business to true leave. Ended up walking out due to the fact employees could not tell me what flowers they had in stock horrible service.
hilkiah M.
1592086839
Every employee is very helpful and the products are great. Martin was extremely insightful 10/10 would recommend.
Gixx Z.
1590876567
Very friendly. I love how there is never anyone there when I go. They have good cheap products you just have to know what to get.
Kath's P.
1590686823
Angie was very friendly and professional. Very customer focused. Great experience.
Kathleen L.
1590266805
Fantastic service!! Quality products!! Drive thru is amazing!!!
D J
1590001366
🔥🔥🔥🔥🔥Great customer service and products knowledgeable professional staff🔥🔥🔥🔥🔥🔥
Tina C.
1587667087
Fantastic experience here. Quality products and So nice and professional. They answer all my questions. So happy I found them!
Barbara Salter N.
1587294009
Surterra’s curbside pickup service is excellent. Thanks for taking measures to protect your customers—and your team members—during this challenging time!
Daniel P.
1583788361
Awesome place, beautiful inside.Great prices for awesome product.Very nice and informative people.Trulieve sux now that I found surterra.
Josephine R.
1581952347
Friendly, clean wonderful place! And great products
Cathy C.
1579795689
New medical cannabis store in palm coast, FL.Additional stores located in Jacksonville, FL, Daytona Beach, & Port Orange, FL.Conveniently located at the corner of Hwy.100 & Old King’s Road just off I 95.
