Surterra Dispensary in Panama City, FL
Based on 425 reviews
Vulpkip
1726406865
i had ordered a full spectrum cart recently, and it wasn’t working on any of my batteries so i took it in to see and they even went above and beyond and replaced mine for free 🥺 everyone there is so sweet, especially Stephanie who went above and beyond from the get go. yall are the best and i’ll definitely be going there exclusively almost.
John T.
1724711389
I read about their quality of carts that are available. Today, my first time, Stephanie informed me 1st time customers are entitled to 60% off. Wow!! Fantastic. She was familiar with the variety I wanted and very professionally bagged it and we both replied Go Vols !! 5-Star⭐
Craig S.
1721168732
Don't buy their flower. It varies between dry and horriblely dry products. They lost a good customer today. Not to mention the "Sorry for your luck." attitude from Mgmt. Disappointment all around. The only reason the second star is provided is that their call center was knowledgeable and kind.
Michelle
1720882502
Make sure you get you correct change if you pay cash! It has been 48 hours. I’m still waiting for them to watch cameras because they said there wasn’t overage on their drawer when they still owe me $15 I called directly after I got home which is less than 10 minutes when I called the following day because I Hadn’t heard back they lied and said they called me the day before stating there was no overage on their drawer and they would have to watch cameras. I have an iPhone, which has a call log I never received a phone call here. It is Saturday and I’ve had to call them a second time waiting to hear back from them watching cameras to learn that they did steal my $15. What is very sad is I’m a very loyal customer and because of this will no longer be a loyal customer. There’s a true leaf that open down the street. They will be my new store.
Chris Christine C.
1714543885
The people( customer service) are just awesome. I always order my medication, and it is always waiting for me. Thank you so much, Surterra Wellness, for your last 3 years of great service.
Clarissa H.
1714521599
I came in before having to run errands. Ashlee was super fast getting my order and very sweet and kind. Made me feel right at home. Fabulous experience as always. 😮💨💚✌🏻
M T
1713556699
Been to this store MANY times and always have a good experience Today was no exception. My budtender Miles was friendly, helpful, and made me feel welcome. I WILL be back. Prices are good, sales are insane, and get this...they don't allow tipping. Combine all that with a good selection and good products, there's no reason to shop anywhere else.Edit: The reason they don't allow tipping I think is they pay their budtenders very well.
Lorrie G.
1712003907
My first visit was today and it will not be my last. Great service, no wait at all, walked in and out and got 60% off my order as a new patient. The ladies were super sweet! Can’t wait to go back! 💚
Amy H.
1711988514
First time in here was warm and welcoming. I wasn't sure what I was doing and the staff made the process easy and hassle free.
Tim
1711902407
Great atmosphere and excellent sales! Bud tender Miles was very knowledgeable, kind, and helped to ease my anxiety during my first visit. A couple years later and I was helped by him after renewing my card and nothing was different, same great attitude! I'll recommend this place and continue to get my medicine from here for these reasons. 💯
Francis L.
1709211767
I had an exceptional experience at Surterra Wellness Medical Dispensary, and I can't stop raving about it! From the moment I walked in, I was greeted with warmth and professionalism, setting the tone for an outstanding visit.Surterra Wellness boasts a welcoming atmosphere, but what truly made my visit memorable was the exceptional service provided by bud tender Joe. Joe's knowledge and expertise were truly impressive. He took the time to listen to my concerns and preferences, offering invaluable guidance and personalized recommendations that exceeded my expectations.Joe's passion for helping patients navigate their wellness journey shone through in every interaction. His genuine care and attention to detail made me feel valued and understood as a patient. Thanks to Joe's expertise, I left Surterra Wellness feeling empowered and confident in my choices.In addition to Joe's stellar assistance, Surterra Wellness offers a top-notch selection of products, all of which are of the highest quality. Their commitment to patient care and safety standards is evident in every aspect of their operation, further enhancing the overall experience.I cannot recommend Surterra Wellness Medical Dispensary enough, especially with Joe leading their team of dedicated professionals. If you're looking for exceptional service, premium products, and a supportive environment, look no further than Surterra Wellness. Five stars, hands down!
Clarissa H.
1706399753
I L💚VE Surterra! The product is always good and their crew is always so fabulous! Miles helped me tonight and he was so awesome. Great vibe and smile in his face the whole time. Wonderful experience as always. Keep up the great work and stay awesome! ✌🏻
Carrie L.
1700346409
Today was my 1st visit definitely not my last. The flower I got is amazing, and so is the Taurus vape.Miles is amazing and very funny. My overall experience was wonderful. Very comfortableIncredible customer serviceI love this place
Steve M.
1699819484
Horrible customer service! They didn't have everything for my pickup order and didn't say anything while cashing me out. I noticed things were missing and when I asked what they had I could get in place of what was missing my cashier instantly had a meltdown! She started treating me like I was bothering her and when I picked a replacement she went to get it and they were out of it also. So the meltdown became worse to the point she walked out and said I'm taking a break so the next cashier stepped over and said you don't know what kind of day we've had. I'm not sure what that has to do with me but it's no excuse to treat customers the way I was treated today !
joshua M.
1698793334
Was my favorite till the cashier threw my change back at me … there all really kind but the little guy with the sideways hat. Unprofessional as it comes. Ill still come in for the rainbow harbor but other then that for now on it’s a hard pass….
Teresa R.
1697574969
First time customer. My budtender Brett was wonderful! I placed and online order and Brett immediately informed me of the generous 60% percent discount for my first time up to $250. I quickly took advantage of this savings. Brett helped me choose the next strain. He was friendly, attentive and knowledgeable. My only complaint is that I could not leave a tip!
Carrie L.
1696095550
Today was my 1st visit definitely not my last. The flower I got is amazing, and so is the Taurus vape.Miles is amazing and very funny. My overall experience was wonderful. Very comfortable
Chaz B.
1696052526
Surterra is good distance away. They had deals, so I risked it for the biscuit. Brett was the employee who handled my visit. He is a person I would want to have handle any visit, to any dispensary. Not too many people remember/understand, people visit a dispensary under doctors recommendation. It essentially means, customers are visiting for medical reasons, no matter what opinions or criticism one may have. When visitors arrive, I believe employees should treat the situation with a monotone and calm manner. No one knows what medical diagnoses are walking through the door. Smiles and positive energy are good qualities to an employee, but in some professions, the qualities need to be controlled in reflection of the situation. There were 2 ladies who were causing an easy feeling in the business. They were consecutive in line, and it seemed they were about to lose it on each other, or others. They both get to the counter within a minute of each other, and neither can get what they want. They both have reached limits. I was waiting on one of them to be the next news maker. Brett made me feel like I was trippin, lol. He was relaxed, focused and professional the whole time. He didn’t miss, or skip, a beat. I started to wonder if he was a robot, like, “Bro, are you watching what I’m watching? Do you not see this?” It takes someone very strong and disciplined to have the self control and professionalism Brett displayed. The products I received were perfect, on point, and great priced(partly because of their deal they had going on). But the customer/employee experience will bring back my business, over price and location, any day.
Michelle
1691773953
It saddens me to leave this review but after the rude fast lane service I received yesterday left me feeling frustrated. When given my expired ID to the tender I received an attitude and smart remark about other dispensaries practices. Of course I have a valid ID Then I had to ask for my senior discount and my point discount. While I understand it is hard to find help now days this is absolutely unacceptable. I have spoke to a couple other patients and this is this tenders continuous behavior.
Wendy G.
1689447958
Miles is incredible! The employees really make the difference! They are the reason I love to visit. I feel welcome (so do my visiting chickens). Great customer service. Great products. I leave with a smile...and that's an incredibly difficult task most days for me, but hey, Surterra employee Miles has no difficulties with the impossible!!! Great job Miles!!
Rebecca L.
1688925619
Just had to change my review, because I had a terrible experience here that almost left me in tears. Gretchen's manners were extremely off & negative with me. She screamed at me for simply mistakenly trying to insert my debit card instead of swiping it. Like there are all kind of options swipe & chip everywhere. I'm so sorry for being human, and making a mistake. The last place I expect this type of treatment is in a Medicinal Cannabis dispensary of all places. A place where patients should feel safe from certain triggering mannerisms. My PTSD was definitely triggered by the way she talked to me, and I was shaking. The products are good though, and luckily I've had nothing but positive experiences here prior to this one. She did end up apologizing to me after I mentioned to her kindly, that not everyone is going to respond positively to someone screaming at them like that....
Kat S.
1685890162
Recently received my MMcard and had tons of questions about certain products and the effects of it while other local dispensers seem to be uneducated on their own products, Surterra employees were quick to not only answer my questions but actually educate me on the difference so I could make better choices on which products would work for my situation. I was relieved to have finally had more understanding on my personal products. The atmosphere was very laid back but very professional and that's a HUGE DIFFERENCE from the other dispensaries in town. Oh and 60% off for 1st time customers and yes it applies for any and all products! I've now made Surterra in Panama city my favorite MM dispensary ❤️ Thank u guys for the southern hospitality!
Chelle W.
1685805229
Today was an unusually horrible experience. The cashier that helped my husband was very rude and hateful…. The one that helped me just wanted to rush me out and not fulfill an add on. The one cheerful guy (I’m so sorry I don’t remember his name )that was greeting people as they came in was the only good experience. However the products are good.
K Z.
1684005596
Been here twice and both times were great. This time I was helped by a gentleman with a beard who said he worked there a year before and just returned. He was awesome and super helpful and the recommended products I got from him are top notch. I like this place a lot.
Ian B.
1678314425
I’ve used every dispensary in the Panama City area and in my opinion this is the best one when it comes to price, quality and customer service. Prices are very good they have lots of sales through out the week, the quality in my opinion is always very good. The staff at this store are very friendly and professional, they always make me feel welcome and comfortable while I’m there. Also I really like that they always tend to have a lot of choices and options with their products. In my opinion this is is the best dispensary in the area.
TheKHuts
1677869353
THE worst!! Ok products. But, not wide variety they messed up my initial newbie discount then just gave me store credit. Next time was a hassle to use credits. The staff are nice enough, but I do t get the down-to-earth friendly vibe at all. I forget name, but the guy in there gave me creepy vibes. Now for last few months I can’t log in. It’s an endless loop and as of today I am locked out. It never sends me a link to new PW. Today, a miracle happens and I was able to reset. Shopped. Had stuff in cart. Then asked me to log in AGAIN during checkout and it rejected me again! I JUST updated my PW! The whole system is messed up and I am officially DONE! Keep those credits. All I ever get is tears from frustration. May I add, it’s ONLY Surterra I have issues with. Every other dispensary is great!!
Robert K.
1670032929
Surterra on 23rd Street had sent me a coupon for a free product for a first time purchase, upon requesting what my options were the older woman behind the counter not only got rude with me but told me the offer ended at 7pm when it was 7:30pm because of Panama Citie's traffic after work. I've never heard of an offer ending midday, not only that but the woman's attitude was off putting enough to make me stick with BETTER service and deals at other local dispensaries.
April D.
1668815109
Very nice staff. One of the staff members freaked out because my husband and son went in first to pickup and the young lady had both my order and my husband's order. He picked up his order and they cancelled my order so I had to do another order. I like to put my order in online so it's easier to pickup when I get there since I live in Franklin County driving 65 miles either way.
Anthony S.
1668533657
Came in after experiencing the other local dispensaries with high hopes. No one at the front counter, instead there's a sign to head to the back counter. No issue with that. I was met by Joelle back there who helped me out. She didn't seem too happy but she explained everything I needed to know about the products and the programs that are offered. Would rate 5 star for more friendly customer service but all in all, not a bad experience.
Mr. Morris_850 (.
1667334174
I shop here pretty regularly along with a couple of the other dispensaries here in Northwest Florida. Surterra's premium flower is some of the best flower in the whole program. They always run great sales and most of their products are great!
Matthew E.
1666830398
Very Professional. Joseph was very helpful and knowledgeable.It would be nice if the company would allow tips in order to show our appreciation. Celia, and Sarah were also very helpful. Couldn’t leave a tip so I had to offer cocktails after they get off.
Chronic G.
1665670870
Love this place. All the people here are very friendly and helpful. Miles helped me out last week and he was awesome! Will be back for sure! Great prices and friendly people!
Prolific M.
1663975558
Kersi an Joe are amazing I love their vibes above par ,they make me smile every time I visit,very professional an friendly always going above an beyond ❤️
Jeni T.
1663418203
Hands down, best dispensary in Panama City. Everyone was super friendly, helpful, and knowledgeable of their products. Fantastic prices and fast.
Brandi P.
1661688360
Sincerely wanted to give Five Stars. Products are beyond the best. The Negative..... NOTHING IS EVER IN STOCK! Especially during a Sale! Why? Why bother having a Sale with little to no Products except what you want to rid your Company of, thats not helping your customers.One and only other issues with this store, you have one Customers Service Rep. (Bud Tender) that for whatever reason thinks its acceptable to NOT engage in conversation regarding your products with me.... yes me. Watched her interact with other's, no issues. My turn she gets cold and silent. Will get a name for further reporting to your Home Office. A simple question should be answered. If you do not enjoy the customer you are assisting, LET SOMEONE WITH BETTER MANNERS AND PEOPLE SKILLS HANDLE THEM!PLEASE! For the benefit of YOUR CUSTOMERS..... CARRY USEFUL PRODUCTS DURING SALES! It is about the GREEN after all.Update: 8/28/2022- Second day running SALE, made order, couldn't pick-up, went back into stock as usual. Tried to REORDER only to find the items needed were GONE! Mainly HIGHER end, NEVER catch Coral Reefer Sativa in????? To say I'm disappointed yet again is an understatement! This program is far from CHEAP! Pain from debilitating health issues is REAL! Do NOT understand products you learn to trust and use NOT being Available, especially during a SALE! Any Company response Welcomed.B Parker
Amy F.
1661538777
These guys were amazingly helpful. They helped me get registered with them, and I picked up. Haeli was great, friendly and helpful.
Robyn J.
1659636181
Great customer service. Joe is awesome. Bret and Miles helped a lot. Good people
Dusty S.
1659190143
The Flower is so good 😊 now days. Thank you Surterra. The Gorilla 🦍 puff, rainbow harbor, sunday trophy 🏆, Papa Don all smoke 💨 so amazing the smell is just as great!
Brandi P.
1659185784
Sincerely wanted to give Five Stars. Products are beyond the best. The Negative..... NOTHING IS EVER IN STOCK! Especially during a Sale! Why? Why bother having a Sale with little to no Products except what you want to rid your Company of, thats not helping your customers.One and only other issues with this store, you have one Customers Service Rep. (Bud Tender) that for whatever reason thinks its acceptable to NOT engage in conversation regarding your products with me.... yes me. Watched her interact with other's, no issues. My turn she gets cold and silent. Will get a name for further reporting to your Home Office. A simple question should be answered. If you do not enjoy the customer you are assisting, LET SOMEONE WITH BETTER MANNERS AND PEOPLE SKILLS HANDLE THEM!PLEASE! For the benefit of YOUR CUSTOMERS..... CARRY USEFUL PRODUCTS DURING SALES! It is about the GREEN after all.B Parker
amanda S.
1657303849
Hands down most friendly staff. Best medical marijuana in the Bay county area never lets me down
Chad S.
1656947101
The website said 40 percent off when ordered and now theyvsiay no. Curaleaf is so much nicer and better priced. It's right across the road. Shop there it's a better value.
James S.
1654304496
This is a good despecery I like there products and the staff is always nice and very helpfulI do have a complaint and I would love some feed back on this PleaseI tip alot in restaurants and other places I do business no I'm not rich I love to share with peopleMy point is You do not let your employees except tips of any kind Can't even just drop it on the counter The employees always say there is cameras recordingYou know camera's are great they help in many situations But to have your employees scared to take something that another person gives them in appreciation of there efforts in selling Your ProductsI so disagree with this policy and yes I do drop money in hopes that a nice hard working employee of Yours picks it up
Emmi L.
1654042683
Miles was super helpful and speedy in my transaction!!! Love coming here!
Yolanda O.
1650651869
Been here many times great experience first time discount can't beat it! I love the staffing and their charisma shout out to the employees who helped me out today Serena Celia Cord and Hailey 😊😊😊😎😎😎💚💚💚👍👍👍
Michael K.
1650080398
Haeli was awesome! She was fast, knowledgeable and funny! I’ll be back again! 😉
Nicholas K.
1649817315
Serena was awesome funny helpful and friendly great experience also product is good quality and professional
Aerial C.
1647717969
Great customer service from Miles!!! Loved the energy an everyone had answers to all my questions. 10/10 recommend
Austin M.
1646359776
Nice an clean with great products. And Miles is a great employee.
Laken R.
1646346933
I had a really good experience with Joelle when I came in. Memorable even. Thank you!!
Gloria C.
1645988808
Great friendly employees. Fast and orders always fast. Great online sales.
Walter W.
1644022172
It's a better environment than when they first opened
Fit F.
1643979747
They do not show bad reviews on products. I have put one star on some of their products and it never shows up. Thats why they never have bad reviews on products. Unacceptable. Lying to customers.
Hans G.
1643848400
Love this place. Everything is clean,neat,professional looking. The staff is extremely knowledgeable and friendly,always have what I like in stock, and run sales all the time.
Les G.
1639068657
Always super nice staff, very quick in and out service with a real smile. Thanks to every budtender/staff member there, you’re doing an awesome job!
Kim A.
1637182350
Update: After a few years & trying all local dispensaries,Surterra Wellness continues to impress. They have quality products,great sales & an absolutely awesome staff. They make the entire visit feel welcoming. Big thanks to Lucas, Miles & Jo... They are so knowledgeable, professional & caring. Keep up the wonderful work! We all thank you for making our lives better!Absolutely wonderful place & excellent staff. Everyone is professional, takes time to answer questions & are very knowledgeable on their products. Thank you to Kim V for all the help & for making a difference in MY LIFE. YOU ARE AWESOME.
Stacey A.
1635520554
Customer service is always amazing! They treat like family and those chocolate 🍫 bars oh my garsh
Jinny S.
1635377762
Sarah was super helpful... love this place!
Susan Adeline L.
1635314205
Miles is my good buddy down there and always is so friendly and sweet. I find myself going to surterra more than trulieve these days because their prices are better on a lot of the things I enjoy. I highly recommend surterra Wellness, no pun intended
shicora B.
1635279755
I had an awesome experience my cashier Jeffrey & his coworker (didn't get her name), was awesome they was the best explainer on everything I asked, told me all the deals as the first time customer I really like their customer service the experience was the best looking to return soon, I give this a five-star.
Abel A.
1634235091
I come here pretty frequently, few times a month usually. Today I was helped by a guy I really appreciated named Craig. He was awesome, super friendly, extremely helpful, and went out of his way and put in a significant amount of extra effort to get me a better deal, get me more than what I came in for, and make sure everything was right. Thanks! (:
matthew W.
1632498773
First time...absolutely amazing experience. Everyone super nice & super easy to get along with very easy and comforting to do your business and get your medicine..also good deals and amazing product.
Kat V.
1629682142
They are very helpful and they don't mind explaining the product.
James W.
1627409198
I had explained upon entering the dispensary, that I was unaware of all the ins and outs of the system. I asked to see some samples and prices, but they simply directed me around the corner, across the room, and told me to "go look". I was also unable to remember exactly the amount I could spend, and was checking my account, and looking through phone for a picture of my last cartridge, so I could obtain the correct one.Upon me doing this, the employee stated to me that he was NOT going to serve me, because I was on my phone inside the store. I explained that I was new to this, had just gotten my license a little bit ago, and needed all the help I could get in choosing the product. He said it didn't matter what I was doing, he didn't care, and he was NOT going to be serving me.This type of behavior, (and I use the word behavior because in no way is this any form of service), is not helping people who don't understand the process, strains, types, etc.I feel this is an area that this dispensary needs to put much effort into correcting, and explain to employees that NOT EVERYONE that walks through the door is knowledgeable, and may need help.Employees should be aware of this, and be accommodating to the patrons that enter.HAD to give this place at least one star, or the remarks section wouldn't open. I will not be back to this dispensary again.
James W.
1626985552
I had explained upon entering the dispensary, that I was unaware of all the ins and outs of the system. I asked to see some samples and prices, but they simply directed me around the corner, across the room, and told me to "go look". I was also unable to remember exactly the amount I could spend, and was checking my account, and looking through phone for a picture of my last cartridge, so I could obtain the correct one.Upon me doing this, the employee stated to me that he was NOT going to serve me, because I was on my phone inside the store. I explained that I was new to this, had just gotten my license a little bit ago, and needed all the help I could get in choosing the product. He said it didn't matter what I was doing, he didn't care, and he was NOT going to be serving me.This type of behavior, (and I use the word behavior because in no way is this any form of service), is not helping people who don't understand the process, strains, types, etc.I feel this is an area that this dispensary needs to put much effort into correcting, and explain to employees that NOT EVERYONE that walks through the door is knowledgeable, and may need help.Employees should be aware of this, and be accommodating to the patrons that enter.HAD to give this place at least one star, or the remarks section wouldn't open. I will not be back to this dispensary again.
A A
1626982425
I need to take CBD oil everyday to control my seizures, so it's really important that I have access to it. I decided to try Surterra for the first time and I ordered online and never got any type of confirmation- not even an email. As I was placing the order, it said they deliver in a day. After I didn't get any contact from them after a couple days, I called in and they said it would take another week and they'd call me later to schedule the delivery. I was doubtful so I ordered from Liberty as well. Liberty brought my order in 2 days, but I NEVER heard back from Surterra about my order. I saw some good discounts so I tried Surterra again. And again, NO confirmation or any kind of contact from them. This place is awful! I need to take CBD oil as legitimate medication and Surterra left me sitting around twiddling my thumbs and waiting for a delivery that would never come. I'll never shop from them again and I will be spreading the word about how awful they are.
Woodsy O.
1625239898
This is in no way on the employees. Surterra has steadily declined since they opened in PC. Products are overpriced. It also takes too long to get in and out of the store. Like many other dispensaries they need to make the process faster.Last two pick up orders have not been ready even after I received notification that they were ready to be picked up. They no longer have a reward program for returning customers like many other dispensaries have so i really see no reason to go to their store any longer.
Patti H.
1624111896
When i walk in the doors here i always feel welcome they take the time to explain things. If i don't understand something they take the time to explain. Everyone here is always friendly.
Skwash H.
1623807515
I love this store now. I had to upgrade them to 5 stars. They have the best staff and they are 10 times faster than anywhere else. The products are much better than they were last year. 🍫🤘🤪🤘
Bradley H.
1617544932
First time shopper, just received my OMMU Approval & the first time shopping experience was amazing! Customer Service was on point, they made you feel at home and they were beyond patient with me. They were laughing and joking around with my 3 year old daughter and her laughing and hooked her up with 2 lollipops! Definitely will only be shopping her for medicine. Highly recommended
Matt & Ginger S
1615845620
I placed an order online, it was really easy, they have a great selection, got my text confirmation and was on my way! Only downside is you cannot choose a pick up day,only place orders to be picked up that day, but it is just something to remember when ordering.When I walked in the front door, I was very impressed with their open floor plan, products displayed elegantly, and it looked clean and fresh. I was immediately greeted by a friendly receptionist, brought straight back to a budtender, and she was so helpful and knowledgeable about the products.I was in and out in less than ten minutes, though they would have gladly spent more time with me, I was just ready to get home!So far, I have tried their galactic glue in the flower, and I am well impressed. Will definitely be returning! And soon!!
Joe W.
1615499472
I can say 100% that Surterra in Panama City, FL, saved my life. I am in recovery from opioid dependence due to having a severe illness. I had almost given up until I was introduced to medical cannabis and Surterra. A few weeks ago, Joelle recommended I try the Relief gels. She introduced it to me as a safe, healthy alternative to opioids after surgery. I do NOT want pills ever again in my life. She saw me today and said I walk better than I did before I tried them. That's the absolute truth, because I have two discs in my spine sitting on top of each other. The gels have made the spinal pain go away and help me feel better overall. I am so thankful for Joelle and the entire team at Surterra Wellness in Panama City, FL. If management sees this, please give these employees a raise. They're amazing! Thank you for saving my life!
gladatlast
1615425747
Fantastic staff and product. Everyone is knowledgeable and happy to answer questions or provide suggestions for the best treatment of the ailment. Quick to fill online orders and quick to get you in and out.
Amymarie W.
1615162490
I've never had a less than 5 star experience from Surterra Panama City! Miles and Devonte,Jazmin and Jay,Aaron and Jeffrey...and everyone else has always been a treat to interact with. Thanks every one! Eta3/7/21... Still feeling that 5 stars today!
K P
1615081474
Julie and Devonte were so helpful! I will come back just for them. Both had such positive attitudes and really made the experience worth it. Thank you guys!
Rick M.
1611944809
My first visit was nice. Everyone was friendly and knowledgeable of their product. All budtenders were friendly and Joelle was wonderful. She was very nice and even talked to me about my purchase. I will definitely be back.
Caitlin N.
1611437054
Brittany Cartwright is always a pleasure to see when I’m coming in to buy my medication. Brittany always has a smile on her face & is always happy to assist to find the best possible product for my current situation. She takes the time to explain how different terpenes do different things & affect your body. She was able to give me the best possible product for my disorder. This woman deserves a raise!
Bodi the B.
1608342974
Pretty much top of my list when is comes to this dispensary. A good selection of products and flower. As they grow I hope to see the menu grow as well. Excellent and knowledgeable staff. Very clean. Masks required. Veterans discount except on flower...(
Peyton B.
1606933179
Very professionally run dispensary. Wait time is never an issue. Always good atmosphere and everyone feels welcome. Very impressed with employee knowledge when it comes to consulting or recommendations. Would like to mention 2 names for exceptional customer service time and time again: Graham and Cord. These two have been friendly and taken care of me each time I visit. Look forward to seeing everyone again soon
Jamie C.
1606674623
The products are the best as far as any dispensary does but their system and customer service needs a complete revamping. They are the farthest from my house but I drive out there too often to not get what I ordered. I’mDone with them. I’ll pay the high prices closer to me
Kristina L.
1605108105
I love this dispensary so much! They entire staff is so knowledgable of the different products and so easy going. They make the whole experience so great. My girl, Brittany, knows her stuff and has never steered me wrong! Definitely a must stop shop as far as dispensaries go.
Poodle cat teddy kitty S.
1602445585
Panama city FL location.Very friendly staff, very good products.I would like to see more edibles... Chocolate bars, brownies, gummies, fruit snacks.Terp sauces!!!Sugar waxes.Some high dose options
Donkeenart K.
1602417211
Rude front desk lady. Budtender was awesome but the product.....smells like hay....loose buds..... little effect...... overpriced!
Collin C.
1600450415
Glad I don’t live here lol Surterra Pensacola is light years ahead of here 🤙
Cortney R.
1600095573
Super friendly and very knowledgeable staff!! Very helpful!!
Ph9nix7 R.
1600025352
Even b4 I dig into my product I’m taking a moment to commend the outstanding staff! Miles & (sp?) Celia (?) were on deck for me today and the Xperience was elevated and most helpful!
Meagan T.
1600024146
Miles is the best of the best. He's super helpful and what makes Surterra welcoming to me.
Joshalyn B.
1598929993
RUDE STAFF. I went to PC location Aug 20, was told I could do curbside pick up bc of the mask policy. So I did that 3 times Aug 20, Aug 31 and Sept 1st. Did a curbside pickup yesterday without a problem waited about 15 mins which is understandable. Did a curbside pick up today waited 30 mins and was treated very rude by staff. The lady that came to the door needs to learn how to talk to customers. She was very inappropriate. You can check your cameras. The young man that came out was not pleasant either. He also stated that curbside pick up was stopped about a month. I just wanted to bring this to your attention bc I will not be going back. There to many inconsistencies and rude staff to deal with.
Mary D.
1598849047
This is the Panama City store that I am referring to. I absolutely love the employees from the phone to inside the store! They are always helpful and knowledgeable about the products. I highly recommend Suterra!
Jamie H.
1596322140
Surterra wellness your product is good. However the reason for the low stars is you Never have any flowers available for sell unless you want cbd flower. Been 2 mounths trying to get some flowers from yall and your panama city store is always sold out. I spent all this money getting a card and steel cant get what i want. Yall need to order more and have product available for your customers. It should not take this long to get some flower thats not just cbd. Cant believe I spent all this money on a card to steel not get flowers. Order for more then 2 day supply for the week.
m c
1595712547
Excellent customer service/ atmosphere. Minimal wait time. Good prices.
Jeremy L.
1595263534
Surterra - you're only getting 3 stars from me because, though you have improved, y'all were pretty much terrible for quite some time. The stars you get is entirely for the fact that you've diversified your menu and now offer products not offered by other dispensaries. I've dealt with some of your store staff whom are commanding & negative or condescending & passive aggressive. My first experience with your flower product was so horrible it took me more than 6 months to even think about trying y'all again! (Florida's Finest? I think not! That Tillamook is the only way to go with Flower from Florida's Finest.) If I wasn't a caregiver who can only find the certain products we need at your place; I wouldn't even shop with y'all. You really have a long way to go - from product quality to customer service to the website to the call center; there are improvements you need to make. Good luck! Oh, and if you're a patient who is reading reviews trying to decide where to shop? Surterra is no longer completely terrible. But there's better places & product quality out there. Surterra theragels are however a top notch line of products - so thanks for that!
tamilyn M.
1595088483
I’m only giving this a 2 because he gave me the option to order online. Please watch what you order online I purchased a bunch of CBD there’s nothing that I can do about it. When I when I say disappointed I mean with a capital D! I will be sure to stick with my normal dispensary. When they know you they know what you like so they help you pay attention to certain things. I guess it’s all in customer service. Going over the purchase with a consultant. Maybe they should try that.
Martha S.
1592734604
Great Customer service, friendly atmosphere, well stocked.
dlayton2009 .
1588960035
I agree that pre-Covid 19, this store was pretty awesome. Now, the left hand doesn’t know what the right hand is doing. Customer service sucks, and when I inquired about the “free gift for stocking up” they basically told me tough sh*+, buddy without explanation. Trulieve from now on.
Jefri P.
1586535171
BEFORE VIRUS: Started out great, nice, knowledgeable personnel- great product. Then they fired their entire staff, except for a couple of guys. Longer waits, less knowledge and inventory. No security and there have been incidents of less then happy clients. AFTER VIRUS: website down, customer service doesn’t answer, inventory is dead!
michael J.
1586104980
Prices are high. The staff didn't know much. Liberty and fluent are pretty close and have great staff and lower prices.
Yolande P.
1582836180
Today(2-27-20) was my first experience with Surterra Wellness. The associate who assisted me name was Sarah, Panama City, Fl store. She was very knowledgeable and advised me accordingly to my condition. I was very pleased with my experience. Thank you.
Ma D.
1581433926
Love this place. The tincture oil is my favorite, not the best flower. Great staff! The energy is relaxing 😊👌
leonard X.
1580811407
For all of your rights to alternative medicine, Surterra wellness I have used from the beginning and they have never disappointed!!!! Top of the line products,home delivery and a friendly staff that is there to help you!!!! Although till now, I've been getting my delivered products from Tallahassee? I tried to call in an order from the new PCB store and had to leave a message for a return call back that never came? I will give them another chance and I will re-post,after I find more information.Part 2 --- OK!!! I called the PCB store once again and could only get a answering machine!! So as far as I know, you have to visit the PCB store to get someone to talk to? But I can call the Tallahassee store and talk to someone immediately and delivered the next day..And again I will continue to try to find out what is going on with the PCB store. If anyone else is having the same problem, please ad to info. ThanksOk!!!!!!Now Surterra Wellness is not delivering anymore... Nothing. This leaves many of you in a bind!!!Restructuring is what they call it? Anyways, you'll have to find a ride or another way to get your medical marijuana needs. I've finally went to PCB Surterra Wellness to buy flower,the first time they didn't have any, the second time they have a new product called ground!!! Don't buy it!!!! It sucks ☹️☹️. They say it's ground up flower, but its shake.... I've been around flower my hole life and they aren't fooling me!!! It's ground down so fine, it's unrecognizeable, it smells like dirt....? So, I'm very disappointed in what Surterra is doing... I'm only trying to get the word out to let people know what's out there for your medical marijuana needs.. So, I'm promoting Trulieve dispensary's and store's because they've never let me down, they're products ( especially flower products ) are the Best out there... Again, I've been with Surterra Wellness from the beginning,but I will no longer support Surterra Wellness,they just don't get it! AT ALL
leonard X.
1580811389
For all of your rights to alternative medicine, Surterra wellness I have used from the beginning and they have never disappointed!!!! Top of the line products,home delivery and a friendly staff that is there to help you!!!! Although till now, I've been getting my delivered products from Tallahassee? I tried to call in an order from the new PCB store and had to leave a message for a return call back that never came? I will give them another chance and I will re-post,after I find more information.Part 2 --- OK!!! I called the PCB store once again and could only get a answering machine!! So as far as I know, you have to visit the PCB store to get someone to talk to? But I can call the Tallahassee store and talk to someone immediately and delivered the next day..And again I will continue to try to find out what is going on with the PCB store.If anyone else is having the same problem, please ad to info. ThanksOk!!!!!!Now Surterra Wellness is not delivering anymore... Nothing. This leaves many of you in a bind!!!Restructuring is what they call it? Anyways, you'll have to find a ride or another way to get your medical marijuana needs. I've finally went to PCB Surterra Wellness to buy flower,the first time they didn't have any, the second time they have a new product called ground!!! Don't buy it!!!! It sucks ☹️☹️. They say it's ground up flower, but its shake.... I've been around flower my hole life and they aren't fooling me!!! It's ground down so fine, it's unrecognizeable, it smells like dirt....? So, I'm very disappointed in what Surterra is doing... I'm only trying to get the word out to let people know what's out there for your medical marijuana needs.. So, I'm promoting Trulieve dispensary's and store's because they've never let me down, they're products ( especially flower products ) are the Best out there... Again, I've been with Surterra Wellness from the beginning,but I will no longer support Surterra Wellness,they just don't get it! AT ALL
Debby F.
1579038207
The staff wasn't as helpful or knowledgeable as Trulieve. BUT not as bad as Liberty 😣. Poor inventory, no choices and they do have a great waiting room! Coffee, tea or water!
Kim H.
1570581430
Excellent atmosphere and I always feel welcome here. The wait times are sometimes long but that's not unusual at a dispensary. Especially since it was the only one in this area till recently. Love their Florida's Best products.
Wendy G.
1566922551
When stopping by Surterra PC, I had my pet rooster Marsala with me. There were dogs inside, one in particular was an overexcited 1 yr old Labrador, so I didn't want to chance taking him inside, as most dogs don't know how to react to this mini rooster. I explained I had Marsala in the car, & would need to wait there...after all, it was 110° with the heat index. They graciously accommodated my needs. Employees even took turns sitting with Marsala, my rooster, while I completed my order. I bring Marsala with me regularly now, & he recognizes the building. I'm not sure who enjoys our visits to Surterra PC most, me, fellow patients, employees, or Marsala.Surterra PC employees showed caring compassion for Marsala, who is more than dear to me. That is priceless.
STEPHANIE
1563541660
great,fun place to go
411 E 23rd St
Panama City, FL 32405
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CLOSED
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Payment Methods:
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ATM Available On Site
Dispensaries Nearby
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Surterra Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off* (Not Stackable Except Loyalty)
- 2nd Visit: 40% Off* (Not Stackable Except Loyalty)
- *Qualifying purchase total (before discount) cannot exceed $250. Excludes accessories.*
- Veterans & Dependent Family Members: 15% Off and Double Loyalty Points (Not Stackable Except Loyalty)
- Senior Discount 55 & up: 15% Off, Sundays 30% Off (Not Stackable Except Loyalty)
- Financial Hardship (SNAP, SSI, SSDI): 20% Off (Not Stackable Except Loyalty)
- Every 1st & 15th Of The Month, Stack Veterans and Financial Hardship Discounts For a Total Of 35% Off
- Industry Discount: 15% Off In-Store (Not Stackable Except Loyalty)
- Student Discount: 15% Off (Not Stackable Except Loyalty)
- Service Industry Discount: 15% Off (Not Stackable Except Loyalty)
- Visit Surterra Wellness Home Page
ABOUT THIS DISPENSARY
Surterra, located at 411 E 23rd St in Panama City, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.
License Number: MMTC-2015-0004
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Surterra is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Surterra dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Surterra in Panama City does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Surterra
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Surterra
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Surterra in Panama City online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 425 reviews
Vulpkip
1726406865
i had ordered a full spectrum cart recently, and it wasn’t working on any of my batteries so i took it in to see and they even went above and beyond and replaced mine for free 🥺 everyone there is so sweet, especially Stephanie who went above and beyond from the get go. yall are the best and i’ll definitely be going there exclusively almost.
John T.
1724711389
I read about their quality of carts that are available. Today, my first time, Stephanie informed me 1st time customers are entitled to 60% off. Wow!! Fantastic. She was familiar with the variety I wanted and very professionally bagged it and we both replied Go Vols !! 5-Star⭐
Craig S.
1721168732
Don't buy their flower. It varies between dry and horriblely dry products. They lost a good customer today. Not to mention the "Sorry for your luck." attitude from Mgmt. Disappointment all around. The only reason the second star is provided is that their call center was knowledgeable and kind.
Michelle
1720882502
Make sure you get you correct change if you pay cash! It has been 48 hours. I’m still waiting for them to watch cameras because they said there wasn’t overage on their drawer when they still owe me $15 I called directly after I got home which is less than 10 minutes when I called the following day because I Hadn’t heard back they lied and said they called me the day before stating there was no overage on their drawer and they would have to watch cameras. I have an iPhone, which has a call log I never received a phone call here. It is Saturday and I’ve had to call them a second time waiting to hear back from them watching cameras to learn that they did steal my $15. What is very sad is I’m a very loyal customer and because of this will no longer be a loyal customer. There’s a true leaf that open down the street. They will be my new store.
Chris Christine C.
1714543885
The people( customer service) are just awesome. I always order my medication, and it is always waiting for me. Thank you so much, Surterra Wellness, for your last 3 years of great service.
Clarissa H.
1714521599
I came in before having to run errands. Ashlee was super fast getting my order and very sweet and kind. Made me feel right at home. Fabulous experience as always. 😮💨💚✌🏻
M T
1713556699
Been to this store MANY times and always have a good experience Today was no exception. My budtender Miles was friendly, helpful, and made me feel welcome. I WILL be back. Prices are good, sales are insane, and get this...they don't allow tipping. Combine all that with a good selection and good products, there's no reason to shop anywhere else.Edit: The reason they don't allow tipping I think is they pay their budtenders very well.
Lorrie G.
1712003907
My first visit was today and it will not be my last. Great service, no wait at all, walked in and out and got 60% off my order as a new patient. The ladies were super sweet! Can’t wait to go back! 💚
Amy H.
1711988514
First time in here was warm and welcoming. I wasn't sure what I was doing and the staff made the process easy and hassle free.
Tim
1711902407
Great atmosphere and excellent sales! Bud tender Miles was very knowledgeable, kind, and helped to ease my anxiety during my first visit. A couple years later and I was helped by him after renewing my card and nothing was different, same great attitude! I'll recommend this place and continue to get my medicine from here for these reasons. 💯
Francis L.
1709211767
I had an exceptional experience at Surterra Wellness Medical Dispensary, and I can't stop raving about it! From the moment I walked in, I was greeted with warmth and professionalism, setting the tone for an outstanding visit.Surterra Wellness boasts a welcoming atmosphere, but what truly made my visit memorable was the exceptional service provided by bud tender Joe. Joe's knowledge and expertise were truly impressive. He took the time to listen to my concerns and preferences, offering invaluable guidance and personalized recommendations that exceeded my expectations.Joe's passion for helping patients navigate their wellness journey shone through in every interaction. His genuine care and attention to detail made me feel valued and understood as a patient. Thanks to Joe's expertise, I left Surterra Wellness feeling empowered and confident in my choices.In addition to Joe's stellar assistance, Surterra Wellness offers a top-notch selection of products, all of which are of the highest quality. Their commitment to patient care and safety standards is evident in every aspect of their operation, further enhancing the overall experience.I cannot recommend Surterra Wellness Medical Dispensary enough, especially with Joe leading their team of dedicated professionals. If you're looking for exceptional service, premium products, and a supportive environment, look no further than Surterra Wellness. Five stars, hands down!
Clarissa H.
1706399753
I L💚VE Surterra! The product is always good and their crew is always so fabulous! Miles helped me tonight and he was so awesome. Great vibe and smile in his face the whole time. Wonderful experience as always. Keep up the great work and stay awesome! ✌🏻
Carrie L.
1700346409
Today was my 1st visit definitely not my last. The flower I got is amazing, and so is the Taurus vape.Miles is amazing and very funny. My overall experience was wonderful. Very comfortableIncredible customer serviceI love this place
Steve M.
1699819484
Horrible customer service! They didn't have everything for my pickup order and didn't say anything while cashing me out. I noticed things were missing and when I asked what they had I could get in place of what was missing my cashier instantly had a meltdown! She started treating me like I was bothering her and when I picked a replacement she went to get it and they were out of it also. So the meltdown became worse to the point she walked out and said I'm taking a break so the next cashier stepped over and said you don't know what kind of day we've had. I'm not sure what that has to do with me but it's no excuse to treat customers the way I was treated today !
joshua M.
1698793334
Was my favorite till the cashier threw my change back at me … there all really kind but the little guy with the sideways hat. Unprofessional as it comes. Ill still come in for the rainbow harbor but other then that for now on it’s a hard pass….
Teresa R.
1697574969
First time customer. My budtender Brett was wonderful! I placed and online order and Brett immediately informed me of the generous 60% percent discount for my first time up to $250. I quickly took advantage of this savings. Brett helped me choose the next strain. He was friendly, attentive and knowledgeable. My only complaint is that I could not leave a tip!
Carrie L.
1696095550
Today was my 1st visit definitely not my last. The flower I got is amazing, and so is the Taurus vape.Miles is amazing and very funny. My overall experience was wonderful. Very comfortable
Chaz B.
1696052526
Surterra is good distance away. They had deals, so I risked it for the biscuit. Brett was the employee who handled my visit. He is a person I would want to have handle any visit, to any dispensary. Not too many people remember/understand, people visit a dispensary under doctors recommendation. It essentially means, customers are visiting for medical reasons, no matter what opinions or criticism one may have. When visitors arrive, I believe employees should treat the situation with a monotone and calm manner. No one knows what medical diagnoses are walking through the door. Smiles and positive energy are good qualities to an employee, but in some professions, the qualities need to be controlled in reflection of the situation. There were 2 ladies who were causing an easy feeling in the business. They were consecutive in line, and it seemed they were about to lose it on each other, or others. They both get to the counter within a minute of each other, and neither can get what they want. They both have reached limits. I was waiting on one of them to be the next news maker. Brett made me feel like I was trippin, lol. He was relaxed, focused and professional the whole time. He didn’t miss, or skip, a beat. I started to wonder if he was a robot, like, “Bro, are you watching what I’m watching? Do you not see this?” It takes someone very strong and disciplined to have the self control and professionalism Brett displayed. The products I received were perfect, on point, and great priced(partly because of their deal they had going on). But the customer/employee experience will bring back my business, over price and location, any day.
Michelle
1691773953
It saddens me to leave this review but after the rude fast lane service I received yesterday left me feeling frustrated. When given my expired ID to the tender I received an attitude and smart remark about other dispensaries practices. Of course I have a valid ID Then I had to ask for my senior discount and my point discount. While I understand it is hard to find help now days this is absolutely unacceptable. I have spoke to a couple other patients and this is this tenders continuous behavior.
Wendy G.
1689447958
Miles is incredible! The employees really make the difference! They are the reason I love to visit. I feel welcome (so do my visiting chickens). Great customer service. Great products. I leave with a smile...and that's an incredibly difficult task most days for me, but hey, Surterra employee Miles has no difficulties with the impossible!!! Great job Miles!!
Rebecca L.
1688925619
Just had to change my review, because I had a terrible experience here that almost left me in tears. Gretchen's manners were extremely off & negative with me. She screamed at me for simply mistakenly trying to insert my debit card instead of swiping it. Like there are all kind of options swipe & chip everywhere. I'm so sorry for being human, and making a mistake. The last place I expect this type of treatment is in a Medicinal Cannabis dispensary of all places. A place where patients should feel safe from certain triggering mannerisms. My PTSD was definitely triggered by the way she talked to me, and I was shaking. The products are good though, and luckily I've had nothing but positive experiences here prior to this one. She did end up apologizing to me after I mentioned to her kindly, that not everyone is going to respond positively to someone screaming at them like that....
Kat S.
1685890162
Recently received my MMcard and had tons of questions about certain products and the effects of it while other local dispensers seem to be uneducated on their own products, Surterra employees were quick to not only answer my questions but actually educate me on the difference so I could make better choices on which products would work for my situation. I was relieved to have finally had more understanding on my personal products. The atmosphere was very laid back but very professional and that's a HUGE DIFFERENCE from the other dispensaries in town. Oh and 60% off for 1st time customers and yes it applies for any and all products! I've now made Surterra in Panama city my favorite MM dispensary ❤️ Thank u guys for the southern hospitality!
Chelle W.
1685805229
Today was an unusually horrible experience. The cashier that helped my husband was very rude and hateful…. The one that helped me just wanted to rush me out and not fulfill an add on. The one cheerful guy (I’m so sorry I don’t remember his name )that was greeting people as they came in was the only good experience. However the products are good.
K Z.
1684005596
Been here twice and both times were great. This time I was helped by a gentleman with a beard who said he worked there a year before and just returned. He was awesome and super helpful and the recommended products I got from him are top notch. I like this place a lot.
Ian B.
1678314425
I’ve used every dispensary in the Panama City area and in my opinion this is the best one when it comes to price, quality and customer service. Prices are very good they have lots of sales through out the week, the quality in my opinion is always very good. The staff at this store are very friendly and professional, they always make me feel welcome and comfortable while I’m there. Also I really like that they always tend to have a lot of choices and options with their products. In my opinion this is is the best dispensary in the area.
TheKHuts
1677869353
THE worst!! Ok products. But, not wide variety they messed up my initial newbie discount then just gave me store credit. Next time was a hassle to use credits. The staff are nice enough, but I do t get the down-to-earth friendly vibe at all. I forget name, but the guy in there gave me creepy vibes. Now for last few months I can’t log in. It’s an endless loop and as of today I am locked out. It never sends me a link to new PW. Today, a miracle happens and I was able to reset. Shopped. Had stuff in cart. Then asked me to log in AGAIN during checkout and it rejected me again! I JUST updated my PW! The whole system is messed up and I am officially DONE! Keep those credits. All I ever get is tears from frustration. May I add, it’s ONLY Surterra I have issues with. Every other dispensary is great!!
Robert K.
1670032929
Surterra on 23rd Street had sent me a coupon for a free product for a first time purchase, upon requesting what my options were the older woman behind the counter not only got rude with me but told me the offer ended at 7pm when it was 7:30pm because of Panama Citie's traffic after work. I've never heard of an offer ending midday, not only that but the woman's attitude was off putting enough to make me stick with BETTER service and deals at other local dispensaries.
April D.
1668815109
Very nice staff. One of the staff members freaked out because my husband and son went in first to pickup and the young lady had both my order and my husband's order. He picked up his order and they cancelled my order so I had to do another order. I like to put my order in online so it's easier to pickup when I get there since I live in Franklin County driving 65 miles either way.
Anthony S.
1668533657
Came in after experiencing the other local dispensaries with high hopes. No one at the front counter, instead there's a sign to head to the back counter. No issue with that. I was met by Joelle back there who helped me out. She didn't seem too happy but she explained everything I needed to know about the products and the programs that are offered. Would rate 5 star for more friendly customer service but all in all, not a bad experience.
Mr. Morris_850 (.
1667334174
I shop here pretty regularly along with a couple of the other dispensaries here in Northwest Florida. Surterra's premium flower is some of the best flower in the whole program. They always run great sales and most of their products are great!
Matthew E.
1666830398
Very Professional. Joseph was very helpful and knowledgeable.It would be nice if the company would allow tips in order to show our appreciation. Celia, and Sarah were also very helpful. Couldn’t leave a tip so I had to offer cocktails after they get off.
Chronic G.
1665670870
Love this place. All the people here are very friendly and helpful. Miles helped me out last week and he was awesome! Will be back for sure! Great prices and friendly people!
Prolific M.
1663975558
Kersi an Joe are amazing I love their vibes above par ,they make me smile every time I visit,very professional an friendly always going above an beyond ❤️
Jeni T.
1663418203
Hands down, best dispensary in Panama City. Everyone was super friendly, helpful, and knowledgeable of their products. Fantastic prices and fast.
Brandi P.
1661688360
Sincerely wanted to give Five Stars. Products are beyond the best. The Negative..... NOTHING IS EVER IN STOCK! Especially during a Sale! Why? Why bother having a Sale with little to no Products except what you want to rid your Company of, thats not helping your customers.One and only other issues with this store, you have one Customers Service Rep. (Bud Tender) that for whatever reason thinks its acceptable to NOT engage in conversation regarding your products with me.... yes me. Watched her interact with other's, no issues. My turn she gets cold and silent. Will get a name for further reporting to your Home Office. A simple question should be answered. If you do not enjoy the customer you are assisting, LET SOMEONE WITH BETTER MANNERS AND PEOPLE SKILLS HANDLE THEM!PLEASE! For the benefit of YOUR CUSTOMERS..... CARRY USEFUL PRODUCTS DURING SALES! It is about the GREEN after all.Update: 8/28/2022- Second day running SALE, made order, couldn't pick-up, went back into stock as usual. Tried to REORDER only to find the items needed were GONE! Mainly HIGHER end, NEVER catch Coral Reefer Sativa in????? To say I'm disappointed yet again is an understatement! This program is far from CHEAP! Pain from debilitating health issues is REAL! Do NOT understand products you learn to trust and use NOT being Available, especially during a SALE! Any Company response Welcomed.B Parker
Amy F.
1661538777
These guys were amazingly helpful. They helped me get registered with them, and I picked up. Haeli was great, friendly and helpful.
Robyn J.
1659636181
Great customer service. Joe is awesome. Bret and Miles helped a lot. Good people
Dusty S.
1659190143
The Flower is so good 😊 now days. Thank you Surterra. The Gorilla 🦍 puff, rainbow harbor, sunday trophy 🏆, Papa Don all smoke 💨 so amazing the smell is just as great!
Brandi P.
1659185784
Sincerely wanted to give Five Stars. Products are beyond the best. The Negative..... NOTHING IS EVER IN STOCK! Especially during a Sale! Why? Why bother having a Sale with little to no Products except what you want to rid your Company of, thats not helping your customers.One and only other issues with this store, you have one Customers Service Rep. (Bud Tender) that for whatever reason thinks its acceptable to NOT engage in conversation regarding your products with me.... yes me. Watched her interact with other's, no issues. My turn she gets cold and silent. Will get a name for further reporting to your Home Office. A simple question should be answered. If you do not enjoy the customer you are assisting, LET SOMEONE WITH BETTER MANNERS AND PEOPLE SKILLS HANDLE THEM!PLEASE! For the benefit of YOUR CUSTOMERS..... CARRY USEFUL PRODUCTS DURING SALES! It is about the GREEN after all.B Parker
amanda S.
1657303849
Hands down most friendly staff. Best medical marijuana in the Bay county area never lets me down
Chad S.
1656947101
The website said 40 percent off when ordered and now theyvsiay no. Curaleaf is so much nicer and better priced. It's right across the road. Shop there it's a better value.
James S.
1654304496
This is a good despecery I like there products and the staff is always nice and very helpfulI do have a complaint and I would love some feed back on this PleaseI tip alot in restaurants and other places I do business no I'm not rich I love to share with peopleMy point is You do not let your employees except tips of any kind Can't even just drop it on the counter The employees always say there is cameras recordingYou know camera's are great they help in many situations But to have your employees scared to take something that another person gives them in appreciation of there efforts in selling Your ProductsI so disagree with this policy and yes I do drop money in hopes that a nice hard working employee of Yours picks it up
Emmi L.
1654042683
Miles was super helpful and speedy in my transaction!!! Love coming here!
Yolanda O.
1650651869
Been here many times great experience first time discount can't beat it! I love the staffing and their charisma shout out to the employees who helped me out today Serena Celia Cord and Hailey 😊😊😊😎😎😎💚💚💚👍👍👍
Michael K.
1650080398
Haeli was awesome! She was fast, knowledgeable and funny! I’ll be back again! 😉
Nicholas K.
1649817315
Serena was awesome funny helpful and friendly great experience also product is good quality and professional
Aerial C.
1647717969
Great customer service from Miles!!! Loved the energy an everyone had answers to all my questions. 10/10 recommend
Austin M.
1646359776
Nice an clean with great products. And Miles is a great employee.
Laken R.
1646346933
I had a really good experience with Joelle when I came in. Memorable even. Thank you!!
Gloria C.
1645988808
Great friendly employees. Fast and orders always fast. Great online sales.
Walter W.
1644022172
It's a better environment than when they first opened
Fit F.
1643979747
They do not show bad reviews on products. I have put one star on some of their products and it never shows up. Thats why they never have bad reviews on products. Unacceptable. Lying to customers.
Hans G.
1643848400
Love this place. Everything is clean,neat,professional looking. The staff is extremely knowledgeable and friendly,always have what I like in stock, and run sales all the time.
Les G.
1639068657
Always super nice staff, very quick in and out service with a real smile. Thanks to every budtender/staff member there, you’re doing an awesome job!
Kim A.
1637182350
Update: After a few years & trying all local dispensaries,Surterra Wellness continues to impress. They have quality products,great sales & an absolutely awesome staff. They make the entire visit feel welcoming. Big thanks to Lucas, Miles & Jo... They are so knowledgeable, professional & caring. Keep up the wonderful work! We all thank you for making our lives better!Absolutely wonderful place & excellent staff. Everyone is professional, takes time to answer questions & are very knowledgeable on their products. Thank you to Kim V for all the help & for making a difference in MY LIFE. YOU ARE AWESOME.
Stacey A.
1635520554
Customer service is always amazing! They treat like family and those chocolate 🍫 bars oh my garsh
Jinny S.
1635377762
Sarah was super helpful... love this place!
Susan Adeline L.
1635314205
Miles is my good buddy down there and always is so friendly and sweet. I find myself going to surterra more than trulieve these days because their prices are better on a lot of the things I enjoy. I highly recommend surterra Wellness, no pun intended
shicora B.
1635279755
I had an awesome experience my cashier Jeffrey & his coworker (didn't get her name), was awesome they was the best explainer on everything I asked, told me all the deals as the first time customer I really like their customer service the experience was the best looking to return soon, I give this a five-star.
Abel A.
1634235091
I come here pretty frequently, few times a month usually. Today I was helped by a guy I really appreciated named Craig. He was awesome, super friendly, extremely helpful, and went out of his way and put in a significant amount of extra effort to get me a better deal, get me more than what I came in for, and make sure everything was right. Thanks! (:
matthew W.
1632498773
First time...absolutely amazing experience. Everyone super nice & super easy to get along with very easy and comforting to do your business and get your medicine..also good deals and amazing product.
Kat V.
1629682142
They are very helpful and they don't mind explaining the product.
James W.
1627409198
I had explained upon entering the dispensary, that I was unaware of all the ins and outs of the system. I asked to see some samples and prices, but they simply directed me around the corner, across the room, and told me to "go look". I was also unable to remember exactly the amount I could spend, and was checking my account, and looking through phone for a picture of my last cartridge, so I could obtain the correct one.Upon me doing this, the employee stated to me that he was NOT going to serve me, because I was on my phone inside the store. I explained that I was new to this, had just gotten my license a little bit ago, and needed all the help I could get in choosing the product. He said it didn't matter what I was doing, he didn't care, and he was NOT going to be serving me.This type of behavior, (and I use the word behavior because in no way is this any form of service), is not helping people who don't understand the process, strains, types, etc.I feel this is an area that this dispensary needs to put much effort into correcting, and explain to employees that NOT EVERYONE that walks through the door is knowledgeable, and may need help.Employees should be aware of this, and be accommodating to the patrons that enter.HAD to give this place at least one star, or the remarks section wouldn't open. I will not be back to this dispensary again.
James W.
1626985552
I had explained upon entering the dispensary, that I was unaware of all the ins and outs of the system. I asked to see some samples and prices, but they simply directed me around the corner, across the room, and told me to "go look". I was also unable to remember exactly the amount I could spend, and was checking my account, and looking through phone for a picture of my last cartridge, so I could obtain the correct one.Upon me doing this, the employee stated to me that he was NOT going to serve me, because I was on my phone inside the store. I explained that I was new to this, had just gotten my license a little bit ago, and needed all the help I could get in choosing the product. He said it didn't matter what I was doing, he didn't care, and he was NOT going to be serving me.This type of behavior, (and I use the word behavior because in no way is this any form of service), is not helping people who don't understand the process, strains, types, etc.I feel this is an area that this dispensary needs to put much effort into correcting, and explain to employees that NOT EVERYONE that walks through the door is knowledgeable, and may need help.Employees should be aware of this, and be accommodating to the patrons that enter.HAD to give this place at least one star, or the remarks section wouldn't open. I will not be back to this dispensary again.
A A
1626982425
I need to take CBD oil everyday to control my seizures, so it's really important that I have access to it. I decided to try Surterra for the first time and I ordered online and never got any type of confirmation- not even an email. As I was placing the order, it said they deliver in a day. After I didn't get any contact from them after a couple days, I called in and they said it would take another week and they'd call me later to schedule the delivery. I was doubtful so I ordered from Liberty as well. Liberty brought my order in 2 days, but I NEVER heard back from Surterra about my order. I saw some good discounts so I tried Surterra again. And again, NO confirmation or any kind of contact from them. This place is awful! I need to take CBD oil as legitimate medication and Surterra left me sitting around twiddling my thumbs and waiting for a delivery that would never come. I'll never shop from them again and I will be spreading the word about how awful they are.
Woodsy O.
1625239898
This is in no way on the employees. Surterra has steadily declined since they opened in PC. Products are overpriced. It also takes too long to get in and out of the store. Like many other dispensaries they need to make the process faster.Last two pick up orders have not been ready even after I received notification that they were ready to be picked up. They no longer have a reward program for returning customers like many other dispensaries have so i really see no reason to go to their store any longer.
Patti H.
1624111896
When i walk in the doors here i always feel welcome they take the time to explain things. If i don't understand something they take the time to explain. Everyone here is always friendly.
Skwash H.
1623807515
I love this store now. I had to upgrade them to 5 stars. They have the best staff and they are 10 times faster than anywhere else. The products are much better than they were last year. 🍫🤘🤪🤘
Bradley H.
1617544932
First time shopper, just received my OMMU Approval & the first time shopping experience was amazing! Customer Service was on point, they made you feel at home and they were beyond patient with me. They were laughing and joking around with my 3 year old daughter and her laughing and hooked her up with 2 lollipops! Definitely will only be shopping her for medicine. Highly recommended
Matt & Ginger S
1615845620
I placed an order online, it was really easy, they have a great selection, got my text confirmation and was on my way! Only downside is you cannot choose a pick up day,only place orders to be picked up that day, but it is just something to remember when ordering.When I walked in the front door, I was very impressed with their open floor plan, products displayed elegantly, and it looked clean and fresh. I was immediately greeted by a friendly receptionist, brought straight back to a budtender, and she was so helpful and knowledgeable about the products.I was in and out in less than ten minutes, though they would have gladly spent more time with me, I was just ready to get home!So far, I have tried their galactic glue in the flower, and I am well impressed. Will definitely be returning! And soon!!
Joe W.
1615499472
I can say 100% that Surterra in Panama City, FL, saved my life. I am in recovery from opioid dependence due to having a severe illness. I had almost given up until I was introduced to medical cannabis and Surterra. A few weeks ago, Joelle recommended I try the Relief gels. She introduced it to me as a safe, healthy alternative to opioids after surgery. I do NOT want pills ever again in my life. She saw me today and said I walk better than I did before I tried them. That's the absolute truth, because I have two discs in my spine sitting on top of each other. The gels have made the spinal pain go away and help me feel better overall. I am so thankful for Joelle and the entire team at Surterra Wellness in Panama City, FL. If management sees this, please give these employees a raise. They're amazing! Thank you for saving my life!
gladatlast
1615425747
Fantastic staff and product. Everyone is knowledgeable and happy to answer questions or provide suggestions for the best treatment of the ailment. Quick to fill online orders and quick to get you in and out.
Amymarie W.
1615162490
I've never had a less than 5 star experience from Surterra Panama City! Miles and Devonte,Jazmin and Jay,Aaron and Jeffrey...and everyone else has always been a treat to interact with. Thanks every one! Eta3/7/21... Still feeling that 5 stars today!
K P
1615081474
Julie and Devonte were so helpful! I will come back just for them. Both had such positive attitudes and really made the experience worth it. Thank you guys!
Rick M.
1611944809
My first visit was nice. Everyone was friendly and knowledgeable of their product. All budtenders were friendly and Joelle was wonderful. She was very nice and even talked to me about my purchase. I will definitely be back.
Caitlin N.
1611437054
Brittany Cartwright is always a pleasure to see when I’m coming in to buy my medication. Brittany always has a smile on her face & is always happy to assist to find the best possible product for my current situation. She takes the time to explain how different terpenes do different things & affect your body. She was able to give me the best possible product for my disorder. This woman deserves a raise!
Bodi the B.
1608342974
Pretty much top of my list when is comes to this dispensary. A good selection of products and flower. As they grow I hope to see the menu grow as well. Excellent and knowledgeable staff. Very clean. Masks required. Veterans discount except on flower...(
Peyton B.
1606933179
Very professionally run dispensary. Wait time is never an issue. Always good atmosphere and everyone feels welcome. Very impressed with employee knowledge when it comes to consulting or recommendations. Would like to mention 2 names for exceptional customer service time and time again: Graham and Cord. These two have been friendly and taken care of me each time I visit. Look forward to seeing everyone again soon
Jamie C.
1606674623
The products are the best as far as any dispensary does but their system and customer service needs a complete revamping. They are the farthest from my house but I drive out there too often to not get what I ordered. I’mDone with them. I’ll pay the high prices closer to me
Kristina L.
1605108105
I love this dispensary so much! They entire staff is so knowledgable of the different products and so easy going. They make the whole experience so great. My girl, Brittany, knows her stuff and has never steered me wrong! Definitely a must stop shop as far as dispensaries go.
Poodle cat teddy kitty S.
1602445585
Panama city FL location.Very friendly staff, very good products.I would like to see more edibles... Chocolate bars, brownies, gummies, fruit snacks.Terp sauces!!!Sugar waxes.Some high dose options
Donkeenart K.
1602417211
Rude front desk lady. Budtender was awesome but the product.....smells like hay....loose buds..... little effect...... overpriced!
Collin C.
1600450415
Glad I don’t live here lol Surterra Pensacola is light years ahead of here 🤙
Cortney R.
1600095573
Super friendly and very knowledgeable staff!! Very helpful!!
Ph9nix7 R.
1600025352
Even b4 I dig into my product I’m taking a moment to commend the outstanding staff! Miles & (sp?) Celia (?) were on deck for me today and the Xperience was elevated and most helpful!
Meagan T.
1600024146
Miles is the best of the best. He's super helpful and what makes Surterra welcoming to me.
Joshalyn B.
1598929993
RUDE STAFF. I went to PC location Aug 20, was told I could do curbside pick up bc of the mask policy. So I did that 3 times Aug 20, Aug 31 and Sept 1st. Did a curbside pickup yesterday without a problem waited about 15 mins which is understandable. Did a curbside pick up today waited 30 mins and was treated very rude by staff. The lady that came to the door needs to learn how to talk to customers. She was very inappropriate. You can check your cameras. The young man that came out was not pleasant either. He also stated that curbside pick up was stopped about a month. I just wanted to bring this to your attention bc I will not be going back. There to many inconsistencies and rude staff to deal with.
Mary D.
1598849047
This is the Panama City store that I am referring to. I absolutely love the employees from the phone to inside the store! They are always helpful and knowledgeable about the products. I highly recommend Suterra!
Jamie H.
1596322140
Surterra wellness your product is good. However the reason for the low stars is you Never have any flowers available for sell unless you want cbd flower. Been 2 mounths trying to get some flowers from yall and your panama city store is always sold out. I spent all this money getting a card and steel cant get what i want. Yall need to order more and have product available for your customers. It should not take this long to get some flower thats not just cbd. Cant believe I spent all this money on a card to steel not get flowers. Order for more then 2 day supply for the week.
m c
1595712547
Excellent customer service/ atmosphere. Minimal wait time. Good prices.
Jeremy L.
1595263534
Surterra - you're only getting 3 stars from me because, though you have improved, y'all were pretty much terrible for quite some time. The stars you get is entirely for the fact that you've diversified your menu and now offer products not offered by other dispensaries. I've dealt with some of your store staff whom are commanding & negative or condescending & passive aggressive. My first experience with your flower product was so horrible it took me more than 6 months to even think about trying y'all again! (Florida's Finest? I think not! That Tillamook is the only way to go with Flower from Florida's Finest.) If I wasn't a caregiver who can only find the certain products we need at your place; I wouldn't even shop with y'all. You really have a long way to go - from product quality to customer service to the website to the call center; there are improvements you need to make. Good luck! Oh, and if you're a patient who is reading reviews trying to decide where to shop? Surterra is no longer completely terrible. But there's better places & product quality out there. Surterra theragels are however a top notch line of products - so thanks for that!
tamilyn M.
1595088483
I’m only giving this a 2 because he gave me the option to order online. Please watch what you order online I purchased a bunch of CBD there’s nothing that I can do about it. When I when I say disappointed I mean with a capital D! I will be sure to stick with my normal dispensary. When they know you they know what you like so they help you pay attention to certain things. I guess it’s all in customer service. Going over the purchase with a consultant. Maybe they should try that.
Martha S.
1592734604
Great Customer service, friendly atmosphere, well stocked.
dlayton2009 .
1588960035
I agree that pre-Covid 19, this store was pretty awesome. Now, the left hand doesn’t know what the right hand is doing. Customer service sucks, and when I inquired about the “free gift for stocking up” they basically told me tough sh*+, buddy without explanation. Trulieve from now on.
Jefri P.
1586535171
BEFORE VIRUS: Started out great, nice, knowledgeable personnel- great product. Then they fired their entire staff, except for a couple of guys. Longer waits, less knowledge and inventory. No security and there have been incidents of less then happy clients. AFTER VIRUS: website down, customer service doesn’t answer, inventory is dead!
michael J.
1586104980
Prices are high. The staff didn't know much. Liberty and fluent are pretty close and have great staff and lower prices.
Yolande P.
1582836180
Today(2-27-20) was my first experience with Surterra Wellness. The associate who assisted me name was Sarah, Panama City, Fl store. She was very knowledgeable and advised me accordingly to my condition. I was very pleased with my experience. Thank you.
Ma D.
1581433926
Love this place. The tincture oil is my favorite, not the best flower. Great staff! The energy is relaxing 😊👌
leonard X.
1580811407
For all of your rights to alternative medicine, Surterra wellness I have used from the beginning and they have never disappointed!!!! Top of the line products,home delivery and a friendly staff that is there to help you!!!! Although till now, I've been getting my delivered products from Tallahassee? I tried to call in an order from the new PCB store and had to leave a message for a return call back that never came? I will give them another chance and I will re-post,after I find more information.Part 2 --- OK!!! I called the PCB store once again and could only get a answering machine!! So as far as I know, you have to visit the PCB store to get someone to talk to? But I can call the Tallahassee store and talk to someone immediately and delivered the next day..And again I will continue to try to find out what is going on with the PCB store. If anyone else is having the same problem, please ad to info. ThanksOk!!!!!!Now Surterra Wellness is not delivering anymore... Nothing. This leaves many of you in a bind!!!Restructuring is what they call it? Anyways, you'll have to find a ride or another way to get your medical marijuana needs. I've finally went to PCB Surterra Wellness to buy flower,the first time they didn't have any, the second time they have a new product called ground!!! Don't buy it!!!! It sucks ☹️☹️. They say it's ground up flower, but its shake.... I've been around flower my hole life and they aren't fooling me!!! It's ground down so fine, it's unrecognizeable, it smells like dirt....? So, I'm very disappointed in what Surterra is doing... I'm only trying to get the word out to let people know what's out there for your medical marijuana needs.. So, I'm promoting Trulieve dispensary's and store's because they've never let me down, they're products ( especially flower products ) are the Best out there... Again, I've been with Surterra Wellness from the beginning,but I will no longer support Surterra Wellness,they just don't get it! AT ALL
leonard X.
1580811389
For all of your rights to alternative medicine, Surterra wellness I have used from the beginning and they have never disappointed!!!! Top of the line products,home delivery and a friendly staff that is there to help you!!!! Although till now, I've been getting my delivered products from Tallahassee? I tried to call in an order from the new PCB store and had to leave a message for a return call back that never came? I will give them another chance and I will re-post,after I find more information.Part 2 --- OK!!! I called the PCB store once again and could only get a answering machine!! So as far as I know, you have to visit the PCB store to get someone to talk to? But I can call the Tallahassee store and talk to someone immediately and delivered the next day..And again I will continue to try to find out what is going on with the PCB store.If anyone else is having the same problem, please ad to info. ThanksOk!!!!!!Now Surterra Wellness is not delivering anymore... Nothing. This leaves many of you in a bind!!!Restructuring is what they call it? Anyways, you'll have to find a ride or another way to get your medical marijuana needs. I've finally went to PCB Surterra Wellness to buy flower,the first time they didn't have any, the second time they have a new product called ground!!! Don't buy it!!!! It sucks ☹️☹️. They say it's ground up flower, but its shake.... I've been around flower my hole life and they aren't fooling me!!! It's ground down so fine, it's unrecognizeable, it smells like dirt....? So, I'm very disappointed in what Surterra is doing... I'm only trying to get the word out to let people know what's out there for your medical marijuana needs.. So, I'm promoting Trulieve dispensary's and store's because they've never let me down, they're products ( especially flower products ) are the Best out there... Again, I've been with Surterra Wellness from the beginning,but I will no longer support Surterra Wellness,they just don't get it! AT ALL
Debby F.
1579038207
The staff wasn't as helpful or knowledgeable as Trulieve. BUT not as bad as Liberty 😣. Poor inventory, no choices and they do have a great waiting room! Coffee, tea or water!
Kim H.
1570581430
Excellent atmosphere and I always feel welcome here. The wait times are sometimes long but that's not unusual at a dispensary. Especially since it was the only one in this area till recently. Love their Florida's Best products.
Wendy G.
1566922551
When stopping by Surterra PC, I had my pet rooster Marsala with me. There were dogs inside, one in particular was an overexcited 1 yr old Labrador, so I didn't want to chance taking him inside, as most dogs don't know how to react to this mini rooster. I explained I had Marsala in the car, & would need to wait there...after all, it was 110° with the heat index. They graciously accommodated my needs. Employees even took turns sitting with Marsala, my rooster, while I completed my order. I bring Marsala with me regularly now, & he recognizes the building. I'm not sure who enjoys our visits to Surterra PC most, me, fellow patients, employees, or Marsala.Surterra PC employees showed caring compassion for Marsala, who is more than dear to me. That is priceless.
STEPHANIE
1563541660
great,fun place to go
