Surterra Dispensary in Tallahassee, FL

Excellent

Surterra Wellness - Medical Marijuana Dispensary | Tallahassee4.5

Based on 424 reviews

KING R.

4 months ago

Amazing service with Kayce, Conner, Gillian! Very informative and helpful! Will definitely recommend!

Mark C.

6 months ago

They have great products but the staff is very hit or miss. There are two employees that are helpful and will take the time to advise you. The rest of them could care less or be bothered with you being in there. If you are looking for good customer service try CuraLeaf

C T.

6 months ago

Worst service possible. Carried my 82 year old mother to purchase her 2 month supply of medications only to be treated rude by the man named Jake, gathered from other reviews. We both have cards. He informed us she did not have tincture on her prescription and she does. We never got past that point. When an employee does not even know how to read a prescription we suggest shopping elsewhere. He wanted to argue with her is when I stepped in and asked for her identification back and we would shop elsewhere. We have had 2 bad experiences with this branch. The one branch in Jacksonville are the most helpful people around, but this location acts like they are doing you a favor. As a business owner of of 25 years in the customer service industry, I would never let a employee speak rude towards elderly people. It was so easy to go to the another dispensary that starts with T, and purchase $365.00 on one purchase and $325.00 on another. They where more than friendly to take our money. It bothers me that a medical dispensary employes people that has no clue about what they are doing. This location need to train there employees, starting with how to read.

Marisath A.

8 months ago

My husband and I had a very disappointing experience here. We tried calling twice (9:30 a.m. and 12:30 p.m.) and were left on hold for about 30 minutes each time before the calls were disconnected. As new customers with valid cards and prescriptions, we had questions because the information we needed was not available on the website. Since we couldn’t reach anyone by phone, we went into the store to ask about tinctures and options for daytime pain relief. Unfortunately, the staff was aggressive, rude, and arrogant. Two gentlemen immediately snapped at us and tried to separate us before we even had the chance to explain what we were looking for. We were simply trying to learn. There is nothing wrong with asking questions or sitting together while discussing products before making a purchase. Instead of guidance, we were treated with hostility. It was by far the worst customer service experience we’ve had, and we left without buying anything. There are plenty of other places in Tallahassee and surrounding areas that are willing to answer questions and treat customers with kindness and respect. Unfortunately, this was not one of them and we will never shop there.

Tracy M.

10 months ago

I have been coming here for 2 years. The service is amazing the products are certainly poor. This is a full size number. These are not full size servings. They are selling roaches. I feel like I have to walk away from these products and I’ve been buying them for years.

M F.

11 months ago

I actually swapped out from MUV to here because they have a larger variety and thier pot is pretty good. MUV is closer to me but I still make the trek cross town. Why a 3 then? Their customer service is terrible. With the exception of being waited on by Mark the very first time i went in, every single time I go in it appears the folks up front hate life or me one of the two! Not just 1 person either and everytime. Ive even attempted to lighten the mood which sometimes works but I'm your customer trying to lighten your mood and I shouldnt have to. I understand everyone has bad days but this isn't that. This is simply poor customer service by folks just going through thier daily grind and it shows they dont really want to be there or care. A smile or even hello goes a long way. Just saying.

1639 Village Square Blvd
Tallahassee, FL 32309

850.391.5455

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CLOSED

Payment Methods:

Cash Only
ATM Available On Site

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Surterra Cannabis Discounts

1st Time Customer: 60% Off* (Not Stackable Except Loyalty)
2nd Visit: 40% Off* (Not Stackable Except Loyalty)
*Qualifying purchase total (before discount) cannot exceed $250. Excludes accessories.*
Veterans & Dependent Family Members: 15% Off and Double Loyalty Points (Not Stackable Except Loyalty)
Senior Discount 55 & up: 15% Off, Sundays 30% Off (Not Stackable Except Loyalty)
Financial Hardship (SNAP, SSI, SSDI): 20% Off (Not Stackable Except Loyalty)
Every 1st & 15th Of The Month, Stack Veterans and Financial Hardship Discounts For a Total Of 35% Off
Industry Discount: 15% Off In-Store (Not Stackable Except Loyalty)
Student Discount: 15% Off (Not Stackable Except Loyalty)
Service Industry Discount: 15% Off (Not Stackable Except Loyalty)
Visit Surterra Wellness Home Page

ABOUT THIS DISPENSARY

Surterra, located at 1639 Village Square Blvd in Tallahassee, is open to help medical marijuana card holders find the right THC or CBD products.

Medical: Yes

Recreational: No

Delivery: Yes

Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.

License Number: MMTC-2015-0004

This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).

Surterra is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Surterra dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.

Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Surterra in Tallahassee does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.

Purchasing Marijuana Products at Surterra

Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.

If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

What Marijuana Products are Available at Surterra

The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Surterra in Tallahassee online menu may be available on FL Dispensaries to reserve your order.

If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

Please enjoy medical marijuana products from this dispensary responsibly!

Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.

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