Such an amazing first experience at surterra! Great discounts and 11/10 customer service! My wellness coordinator Liz is so amazing at her job and deserves a raise!
Ben is always fantastic and super helpful. Awesome customer service skills. Never had a negative experience with him. By far my favorite person to dispense my medication.
Took my first trip to Surterra and Liz made me glad I did! She was knowledgeable, patient, and offered advice on how to get the most bang for my buck! She signed me up for rewards and explained how to earn them and redeem them.THANK YOU LIZ🙂5 stars 4 U!
Liz is an amazing very knowledgeable bud tender. I plan to be "BUDS" for long time. Great products. Never been disappointed. Thanks SUTERRA!!
I've only been to Surterra a few times, but I'll continue going because of the awesome discounts and people that work there. Shoutout to LIZ that helped me today! She was nice, funny, friendly, and very informative! Thank you Liz for a great experience at Surterra! I'll definitely be back! 🙂
Was great! It was my first time there and Liz had the patience of a Saint with all her help, knowledge, and suggestions! Friendly to everyone that came in! Will definitely be back. Thanks again!
I liked Surterra at first they were my go to. But then they had problems keeping the products in stock that I use and prefer. Also there is the points system. You buy you earn points towards Discounts. But the points you earn expire if you don't use them within a certain time frame. If I earned the points through my purchases, they shouldn't expire. Especially since you can keep everything in stock at all times. I waid almost 4 months last year for Surterra to get the 1:1 gel caps back in stock and my points expired... I took my business else where.
This has become my go-to place. Their prices are right, the offer exactly the product I want and the customer service is tops. Julia was especially helpful when answering questions about other products. Everyone there seems very knowledgeable and I’ve rarely received such terrific help.
Definitely a place that needs to be bragged about! I had the pleasure to be assisted by Christian and Matthew today who helped me out tremendously! They gave me advice I did not even know of that helped me out a lot! For two days in a row Christian has been so helpful and nice to me as well! The environment is very welcoming and nice too.
I no longer live close by, so it had been some time that I’d been to your dispensary. I did not have to wait long at all, and I received terrific service from Liz. I didn’t even realize I had a second visit discount which she kindly applied. You also carry a product which is now my favorite! 10 shorty pre-rolls for a truly great price! I will now make an effort to come by more often! Thank you!
Leaving this review for my fiance Maxwell Collins because he can't log into his acct for some reason.Max said:Ben was awesome and took exceptional care of me! Made everything really convenient, nice, fun, and he seemed to genuinely care about the patients.BEN NEEDS A RAISE!He was working with Ebony and they were both awesome!Really enjoyed the Deluxe Sugar Cane flower and the RM86 was super gas too!The Melon Collie cartridge that Ben recommended was definitely on point!
Ben was very helpful on my first visit!I got a nice first time discount, and Ben was happy to recommend a few different options of the vast range of products they offered.I’ll certainly be back.
Fantastic service from Liz again today! So informative, helpful, customer-oriented! I always come away with a greater understanding of Surterra's products and the benefits of shopping with them.
First time customer of Surterra but am very impressed with the level of customer service they provide as well as product. Only carrier for Jimmy Buffet products (some of the best strains of weed I’ve ever had) and as a first time patient they offer 60% off your visit! Big shout out to Ebony for walking me though my first Surterra Experience and already can’t wait to go back. Wonderful product and 10/10 customer service. Thank you all.
Liz was amazing. First time in this location and she made it more than pleasant and I will be back 😊
Ben was my clerk 9/22/22. Not being knowledgeable of the different products that was available, Ben shared his knowledge of the products. This is an area that’s hard to understand for me. He was very thoughtful and I thoroughly appreciate his attitude and helpfulness.
1st time visitor. Could not be more impressed with the staff at Surterra. Ben made me feel welcome, guided me through the process, and answered any questions I had. Super pleased with the visit.
The customer service and product I received is top notch. As a new patient they've taken the time to answer all my questions and ensure that I completely understand, not just make the sale and rush me out the door like other places. The daily sales and special discount offers make things very affordable. Their products are less mainstream from other local dispenseries which sets them apart but the attention I receive from the customer service reps will keep me coming back even though it's not close to where I live.
Great Staff and Menu... Very Glad I decided to use my 1st time discount with Surterra, instead of going to my usual dispensary! I will definitely be back to shop with this location....
Everything you need and more..It's Great..lol😉
Jessica is great to work with. She knows all the answers to my questions. Love her. 👍😁
The Banana Soda, is exactly what I needed. Please keep that in stock! Thank you Kenny for helping me! Trying Sundae Trophy tonight 🤗
Kenny was extremely helpful and answered all of.our questions in detail.
Kenny provided expert advice on which products would provide the effects I was looking for and how to best use them to take advantage of their benefits. As a new customer, I'm very grateful for the help in considering which products to try.
Love the dark chocolate! 🍫🌞💋
He Lped by Ebony. She was very professional and informative regarding products. Thanks
He Lped by Ebony. She was very professional and informative regarding products. Thanks
The staff at Surterra is super! Dallas, Amanda and Phoenix have all been very helpful as I've navigated something I'm not familiar with. The product itself is helping tremendously with my PTSD responses, and overall general pain and anxiety.Update 12/7/21 Ebony is one of my most favorite ones here! She always welcomes me with a smile and a light that’s infectious. Thank you for giving excellent CX!
Surterra has the highest quality flower for taste and effectiveness of any of the dispensaries in the nort Florida area in my expert opinion
Surterra has a great selection and doesn't seem to suffer the stocking issues that other local places do. I also love that they carry Pax. The staff is friendly and helpful. Jo & Carla were great, my delivery was free and they saved me even more by applying a discount I didn't know about to my order.
Always amazing and so helpful! The staff treat you like family! I recommend everyone go to them especially the new MMJ patients!
Ben was awesome! Loved the quick and knowledgeable service. Product was amaze. Gotta love Jimmy Buffet. Also, let us TIP!
All of the wellness coordinators are amazing here in Tallahassee! Ebony is my favorite coordinator! She goes above and beyond to make sure customers are taken care of quickly! She is knowledgeable, friendly and very helpful in making product selections!!! Also Surterra has the BEST deals.
They’re all around a high quality spot. Jo helped me today, but it really doesn’t matter who’s helping you here because every employee is fabulous. If you like all-around good service and products, go here. It’s the Publix of dispensaries 😉😏👌
Thank you Ramsey and Ben for all your help. You both are awesome..
Visited Friday the 23rd. Ebony assisted me and was extremely knowledgeable, efficient and personable. She was able to answer every question I had and I look forward to hopefully getting her assistance again in the future
The service is great and the prices are good as well product is also good no complaints here 👍
You wanna know what’s better than being able to openly purchase Cannibis; the experience.Lauren has been incredibly helpful during all of my experiences at Surterra. She’s educated me on the various different components of cannabis usage and demonstrated his excellent understanding of the products. Truly an admirable experience. It's rare to come across passionate people and if Lauren is a fraction of how amazing this shop is then it's already the best shop that I've ever been in and likely the only one I'll be returning to.P.S. she’s the reason I exclusively utilize “The Apple of vaporizers” the Pax.Cheers Lauren.
So I recently found one of my favorite strains at Surterra. I've probably been there twice. I purchased bubba kush 8th and bubba kush 7 gram shake. I've been smoking bubba kush for several years. What they sold me was not bubba kush. Did not have the same effects as the bubba Kush strain. I am so disappointed. I will never shop there again. Bubba kush is a real identifiable strain. The look, taste, and smell are recognizable. Do better Surterra
Randy was very helpful and very friendly for my first purchase. Definitely recommend this dispensary
Great store, fast and friendly service. Today I'd accidentally ordered from the incorrect location. Matt was quick to remedy the situation and get me on my way. Friendly assistance like this is greatly appreciated!
Matt Ramsey and Ebony were awesome. Ebony's name is also awesome. I went in recently, and received excellent service from these two; I also saved a bunch of money. Thanks so much guys
Surterra came highly recommended by my doctor and wow was he right! The store is clean and welcoming and the display of their products is very informative.I was lucky enough to get Jo as my helper and she was wonderful! It was my first time going to a dispensary and I was so nervous and her professionalism and hospitality was so helpful and just what I needed. She helped me pick out two products and had so much patience for all my questions and worries, I can't thank her enough.I'm excited to try their products and get some relief, but I'm just as excited to go back to Surterra again!
The staff is amazing thank you Matt R. Marley and Jo for making my visits a great, stress free experience. Very knowledgeable about the products. Keep up the excellent work.
Been being harassed by a employee for months now. Between the nasty emails and harassing my last 2 places of employment. To top it off she had the nerve to start stalking my family at our house. Called customer service and nothing.. you need to screen your employees better. The employee is Nicole Afyouni. Absolutely unhinged crazy employee you have.
Stopped by several times to buy shake. Last time. Bought 1/2 oz. Got home and most of it was leafs. I Have bought shake from here and others before. Disappointed and will not return. Would not be as bad but there shake containers are $50.00 double the price as others
I was very impressed by associate Matt who was very informative and really knew his products. He took his time and made me feel really comfortable with all of the knowledge he offered. I gained a great understanding of the products which helped me find what would be the best fit for me.
I will be a customer for life here, the staff is absolutely amazing. They are so friendly and truly enjoy what they do, also quite knowledgeable. If you are looking for a dispensary please go here, you will not regret it!
Matt was incredibly helpful during my experience at Surterra. He educated me on the various different components of cannabis usage and demonstrated his excellent understanding of the products. Truly an admirable experience. It's rare to come across passionate people and if Matt is a fraction of how amazing this shop is then it's already the best shop that I've ever been in and likely the only one I'll be returning to.Cheers Matt.
Best staff, best environment, best products.... everything! I immediately feel at ease when I walk in and I am always greeted by a friendly staff member. One time I was visiting their store right after putting my dog down, they were so empathic and sweet. I remember being so nervous when I first visited, now when I go it feels like home.Went again today and was helped by Matt! He was extremely knowledgeable about their new products and was absolute delight! Thanks Matt!!
Very impressed with this dispensary. As it was my first time, I didn’t know what to expect. There are so many varieties and methods of delivery to choose from! The place is clean and very efficient service. . Kyle helped me decide which products were right for me, and explained everything.. even how to open the childproof boxes.
whenever i go to the Tallahassee store, the staff are so helpful and super friendly. Jania Sanchez Kadar always has such a happy, positive and supportive attitude. she truly cares about her customers!
While visiting Tallahasee I stopped at this Surterra seeking knowledge on the products and Its usage for wellness. The staff was so knowledgeable and guided me to the right product that would fit my needs. Her name is Jania. She made me feel so secure and happy with my purchase.
I was so nervous stopping by for my first visit, and Jania made my experience more pleasurable with her friendly attitude. She knew so much that trusting her was easy and I'm glad I did. Thank you so much for making me feel so welcomed!
Pretty disappointed on my second visit to this store. I pick up some flower and when I got home it was like they didn't care to trim the bud, I thought it was just the first Nugget I got that had a few leaves on it. But the second one I pulled had it as well. So I dumped it out and several buds were like the didn't care to manicure it. I'm paying for product that has cough locking leaves on it. Got some shatter too taste good is why I put 2 stars
Steven is extremely helpful and knowledgeable you’ll be blessed if he is working the day you go in!8/13/2020- I came back in here to bring my mom who is also a patient. She was lucky to have Kyle's help. His knowledge in the product and recommendations have helped my mom extremely. I have always been happy with my service, however the time Kyle spent with my mom during her visit is unmatched.
Fast and efficient wellness coordinator Ebony was the best. She had answers for all my questions great advice and a wonderful personality .I will be a repeat customer for sure
Best staff, best environment, best products.... everything! I immediately feel at ease when I walk in and I am always greeted by a friendly staff member. One time I was visiting their store right after putting my dog down, they were so empathic and sweet. I remember being so nervous when I first visited, now when I go it feels like home.
TODAY WAS THE WORST BY FAR CUSTOMER SERVICE EVER!!!!!!CUSTOMER AGENT AJ AND SHAY WAS VERY RUDE!! I WAS RACIALLY PROFILED AND SPOKEN TO AS IF I WAS A JOKE! LET ME EXPLAIN ,THE ENTIRE TIME I WAS LAUGHED AT BY A MANGER AND NO ONE EVEN HELPED WITH MY ORDER!!! I WILL NOT RECOMMEND THIS PLACE TO ANYONE! TREAT YOURSELF AND DON”T CHEAT YOURSELF THIS PLACE IS A JOKE!!! IM MAD I EVEN ATTEMPTED TO ORDER HERE THIS WAS A COMPLETE TERRIBLE EXPERIENCE AND I WOULD NEVER EVER EVER EVER SPEND ANOTHER PENNY THERE!!! ON TOP OF IT ALL WITHOUT HEARING THE RECORDED CALL BETWEEN THE AGENT AND I THE SO CALLED MANAGER SHAY JUDGED THE CALL BY EMOTIONS AND TOOK HER CO WORKERS SIDE WITHOUT EVEN LISTENING TO THE CALL! MADE ME FEEL LIKE THEY CAN SAY WHATEVER TO ANYONE THEY WANT AND WHATEVER THEY WANT REGARDLESS ON HOW LONG YOU BEEN A CUSTOMER! THIS IS A BAD LOOK FOR ANY COMPANY!!!!
For over a year I've been a loyal customer and have almost exclusively used your dispensary for my medication, but that stops today. Today I went into your Tallahassee store with a defective Zen Pure Reserve Oil and was basically told it was my fault, I must not be doing it right, and there's nothing they could do. So apparently for over a year I knew how to do it, but this week I don't? It was the last straw. I also had yet another vape pen where the battery died with still quite a bit of medicine left in it. I've lost count how many times that's happened now, but I decided to let that go and deal with the most recent problem, the Zen dispenser. It's clear to me it's defective as the medication won't dispense properly, but only leaks out slowly, unlike any other one I've purchased from you. I have a limited budget and frankly, I can't continue to lose money with your defective packaging. I love your product, but the packaging is terrible and apparently so is your customer service, so it's time to move on.
Love the Products! Zen is a great pick me up! Dream is terrific for sleep. Steve Passetti(Spelling?) is very helpful and always greets you like he is sincerely glad to see you come in.Good Price points and really good products and staff
Always a pleasure and a tremendous wealth of knowledge by staff in particular Steve Passeti. This guy went over and above the call of duty. He broke down all the explanations of how and why for all the products. Very friendly, professional and seemed like a genuine person. As a business man myself those are the qualities I look for in an employee .Love the products here and after learning every intricate detail from Steve I know exactly what and how much to take at different times. All of their products I enjoy. Good Quality. For 1:1's, Revive and Soothe are the best I have tried from any Dispensary. If you haven't tried the Jimmy Buffet Coral Reefer line of products you are missing out. Costs a tad bit more but I have heard time and time again from anyone that has sampled it, that it is the best quality they have tried. Hope they expand the line to higher quantities in the futureJim
Surterra was the first place I went for medicinal purposes. I still buy product there. Very nice and clean facility. Good products. The staff are friendly and knowledgeable about the products. Always happy to see Steven Passetti working. His kind words are medicine for the heart.
I love this store, the staff are very kind and welcoming. They're very knowledgeable about all their products. They are also very efficient and quick to get you what you need.
I've been to most of the dispensaries in town, and this is by far my favorite. They have some of the better pricing around on top of knowledgeable staff to help navigate the options. I'll definitely be back.
This is the only dispensary I go to in town! The selection is wonderful and the employees are always so helpful! The last few times is went in Steven Passetti helped me and he had an answer to every question I threw at him. And when I became indecisive, he helped me work through my thoughts and figure out which ones I needed/wanted more. Most of the employees there are great but Steven has by far been the most knowledgeable and helpful thus far!
knowledgeable friendly staff & good products. Steven is the reason my wife keeps coming back to get her medicine here. He knows his stuff and makes her feel welcome. He makes you feel more like a friend than a costumer.
Surterra is easily the most clinical establishment in town. Steven P. is my preferred associate to work with on-site. He's knowledgable, professional and always willing to take time and answer questions. You can tell that he genuinely enjoys helping people and it comes through in everything he does.
Surterra takes a very clinical approach to medical marijuana. Their staff is very knowledgeable and kind. I worked with Steven P and he dropped a load of knowledge at my table about the different products, how they work, their effects, and how they could address my specific ailments.Super helpful!
Recently received my MMJ card and this was my first experience. The store was clean and bright inside. The staff was professional, knowledgeable, and very helpful. Kevin answered every question I had and made recommendations based on what I needed. I was impressed with Surterra and would easily recommend it. I will definitely be back.
Today was my first Surterra experience and I'm highly impressed! The taste of my medicine is very important next to the effects, Surterra has got that down packed. When I went in there today I was a bit skeptical but the manager Liz was extremely helpful and knew how to properly describe each ratio profile in-order for me to make the best decision. I went with "Soothe" and "Tillamook Strawberry" ( I had to try this after hearing about Myakka Gold). When you taste the blast of terpenes from a single draw you know and understand that this is what medical mj is supposed to taste and feel like! My doctor kept telling me about surterra and how their operation was hands down the best, now im a believer! Thank you so much/ keep up the good work and continue to hire great employees like liz.