This is by far my favorite dispensary in the area! I always feel welcomed when I walk into the store by the friendly staff. Whenever I have questions, they are eager to answer and never make me feel bad for having so many questions. I have to shout out Cam for always helping me out with the math. He has a calculator in his brain, I swear!
South Tampa location: Ketoney was amazing to work with. He is extremely knowledgeable and answered my dozens of questions. It was an excellent experience.
Small, quaint, and very pleasant. From first day I walked in I was greeted with a smile and helped out tremendously. I am in a wheelchair and they help me out every time I come in. I would highly suggest visiting.
Second store I have been to and just as great. Very nice and helpful staff and clean with the best deals. Its always a good day at Suterra.
super comfortable environment, super knowledgeable staff, and great product!! Ketoney helped me out, he gave great recommendations and had the answers to all of my questions! i’ll definitely be back 🙂
The Worst Customer Service a Joke how So this Place gives You the Wrong Order than come up with Every lie to Make The Customer seem slow When they Clearly unable to Listen Properly.Instead of trying to Comment online about Not doing right how about do The You'll Job as a whole and not be worried about Reviews how about listening to what People Order when at Your establishment.
Christina and Reese are the best people I’ve ever dealt with! Took their time to find me exactly what I needed, and even jumped through hoops to get me the best combination of discounts. Safe to say this is my new spot!
Cameron was absolutely amazing! I’d never been in before and he made it so quick and easy. Thanks for the pleasant experience ❤️
Keto was awesomeness! He helped me make my first time visit amazing, which is rare these days as I've had negative experiences with other companys. Keto listened to my needs and offered items related to what I was asking for and didnt waste time with nonsense products. I truly recommend everyone to come visit and experience his customer service first hand! Respectful, Trustworthy and knowledgeable these are the characteristics of someone who understands this isnt just weed but medicine that impacts our lives directly.Thank you Keto for your decation and service. I will most definitely be back!
I have been trying to get ahold of this company now for 1 week through calls to customer service which I called & got ahold of 10 minutes after the driver left explaining what had happened was advised I’d get a call back, never happened. I sent emails through the app, even left a 1 star review due to what happened with my delivery on July 31st! I ordered $340 worth of items. Got inside 10 minutes later unpacking it all and my $40 rosin was missing and marked/highlighted off my receipt as so but not told about it. I ordered this the Thursday prior to this Monday delivery also well in advance. The driver was training someone new. It is now Aug 7th one week later with no call or email back. No refund or redelivery of item. Please advise as I am beside myself with this customer service!!!
trulieve is the best Satira wellness sucks. Marijuana is not good here.Can't even do a decent transaction Is debit transactions. They suck.
Cameron Misko at south Tampa was awesome!! He recommended banana dulce CDT cartridge and the red velvet tart live rosin. Both were excellent. Y’all hands down have the best cartridge design for your CDTs. Keep up the great work Cameron and Surterra!!
It was my first time ever in a dispensary and I was really nervous but Reece was so friendly and helpful it made the experience so wonderful , I never leave my home much but I honestly would want to come back here I felt it was a safe place to be. It is wonderful there and I recommend it to anyone looking for a dispensary to definitely check them out. Thank you so much again to Reece and also John for all the help.
I’ve been frequenting this location and it has so quickly became my fav. Every time I shop there whether pick up or walk-in it’s never a hassle. Reece & Cam are dope along with everyone else I have met thus far. Great vibes, great location, great people 🙂
Genuinely nice, kind people here & oh their flower is probably the best in Florida. This location carries the perfect variety of strains. Their advice & knowledge on every product is spot on. Love their outdoor flower - Lemon Zest is so refreshing in the mornings. Gorilla Puff should’ve been called White Widow, it was so frosty.
John is the man! Super knowledgeable and friendly and gets me in and out fast! Best BDTs in town hands down too.
Taylor not only has the coolest hair but also if very helpful! Had some questions about how things worked an suggestions an she knows her stuff!!
First time coming here. I walked in at 8:05 and stared at this until 8:25. Only when I poked my head around and said hello did I get told I could just walk on back. No one checked the front the entire time. A little door chime or a sign that prompts us to walk back would help on these situations possibly.However, once I did come back I will say the service was great. Can’t be upset after getting 60% your first order. Product was good as well. I almost walked out but I understand it was closing time so they were busy with closing duties. Will return.
The quality of the products at the South Tampa location is incredible. High potency great flavor on the flower. Very fresh never stale never too moist or too dry. Other products, such as edibles, tinctures, and especially other products, such as edibles, tinctures, and especially concentrates are always exactly what they say, no surprises with quality when you get home. The shatter is always consistently The consistency that shatter should be. You shouldn’t have to say this as a medical patient, but every other dispensary that I’ve gone to for shatter specifically by the time I get home, it turns into a mess of goop that I can’t easily dose because it’s just a ball of sticky glue, basically. Surterra takes the time and the effort to make quality concentrates in my opinion so you’re always good. The store itself is beautiful on the inside. Very well-maintained and clean. The employees are extremely professional. Very helpful And they have a good knowledge of the products that they sell so if you have questions they’re always ready to help and answer . The only thing I would say is a detriment are the prices if you’re not using the apps and available offers and coupons. Do not let the price scare you away register for the app, and it levels off your costs. Despite that the fact that they will let you use a debit card with no charge can pay, or cash is what actually made me give them the fifth star. I enjoy being able to use whatever payment method I choose without having to walk in with a huge bundle of cash and put myself at risk for robbery. Altogether my favorite dispensary out of all of the ones I’ve gone to in Tampa in the past three years .
Called and spoke to customer service. She lied to me and told me that there is no local number for this Surterra because of the hurricanes and there is no way for them to phone them. Seriously? This is what I was told because I wasn't able to use my birthday coupon due to personal issues. Regardless, why lie? That doesn't make sense at all. I wanted to call before going in, so I wouldn't waste my time. There are no local numbers listed anywhere for Surterra stores. And I'm very familiar with what's happening with the hurricanes locally. So again, why lie?!
This dispensary continues to deliver high quality, dependable products and services. Pricing is very competitive and the loyalty program provides a stackable 10% discount. When added to the already competitive discounting, you can enjoy very deep discounting on excellent products. The South Tampa location is easy to get to from the Selmon or from the north. Parking is easy as well. Recommended !
I would like to thank Pat for the amazing customer service experience and guidance he provided. Pat was very knowledgeable and provided sound advice. I will definitely be back. Thank you Pat! Your awesome! Thank you Surterra!
Conner was amazing! It was my 1st visit! He made it very comfortable & informative for me! Location was great/clean… customer service lives here… TY
Shout out to Emily at my last visit. Emily was very knowledgeable and helped to explain the recent changes related to purchase capabilities and timeframes. Very pleasant and just made my day better. Thank You Emily!
***UPDATE UPDATE***Old manager is gone. Staff is super cool as always. Best consistently 🔥 flower in town. Y’all still owe me a dab pen.***UPDATE***The staff is still great but I will likely not shop here anymore due to management selling equipment that breaks and they do not replace.The best flower and shatter in town! The staff is so knowledgeable and kind. They always remember your name. The customer service is second to none! Come here you won’t be disappointed!!!
I LOVE shopping at this dispensary! The staff is always friendly, their very knowledgeable about all there products. They are my go to guys!!
Cam and Danielle made my experience ten times more comfortable. They each took the time to answer all my questions and concerns in a very respectful and professional manner. With their recommendations I found the correct products for my specific needs. I am now managing effectively some intermittent residual discomfort after sitting for long periods of time after a lumbar fusion and laminectomy. Ask them for the patches to alleviate back pain or discomfort. Thank you and see you soon. Definitely returning to this location.
Stopped in casually and was surprised to see everything 40% off. Thanks to Amanda (who was extremely cheerful although the place was mobbed!) I got a chance to try something new in addition to what I went in for. No hard sell, just a lot of detail on what was available, good description of a strain I bought with which she was familiar, and very upbeat. Again, let me emphasize: the place was mobbed, there were dozens of pickup bags, because everything was 40% off. You'd never know it -- she was cheery, efficient and fun.
Super friendly and fast service. Good daily deals/ special promo offers as well!
Rick is an awesome employee at the South Tampa location! Very knowledgeable and a nice guy. I like the Surterra company as a whole as well, they always have amazing deals and a great loyalty system,
Had such a great first time experience at Surterra! Riccardo and Carolina greeted me at check in and ensured I knew of all deals and the best product in stock! They recommended the best of not only flower but also concentrates and Carolina even talked me into a full spectrum cartridge, 10/10. Can't wait to go back! Thanks guys 🙂
The best flower and shatter in town! The staff is so knowledgeable and kind. They always remember your name. Ask for Angelo, he always gives me great suggestions on strains! The customer service is second to none! Come here you won’t be disappointed!!!
I am President of a Construction Development company where my work takes me all across the State and into California.Hands down this is the best for all your needs.Had wonderful experience with sales Associate ANGELO...!!This Associate is not only helpful but knowledgeable .Very professional and courteous way beyond his years.
Rick is super helpful! He takes the time to listen and is very knowledgeable about the different strains and ways to consume. He’s helped me a few times and so far his recommendations have always been spot on!
I came in with my family the other day.We are NEW customers of this location and found Angelo S... the most helpful and knowledgeable customer service representative we have ever encountered.He served us with utmost expertise and with an upbeat personality .My family and I want to express gratitude for his help on our first Experience and in hope that management takes Notice and remunerates him as such accordingly. BRAVO...!!
This my go to dispensary for carts. It seems like every week it’s 50% off the Full spectrum line of carts which are my favorite. Cam is my my guy, he’s hands down the coolest weed tender in tampa. He’s not there to talk your ears off but he gives great recommendations. All in all best dispo in town hands down.
Angelo S. Was extremely helpful with answering questions and offering recommendations. Made the experience really informative and friendly. Got the best understanding of how to get the most out of the trip to Surterra, Preeesh!🙏🏾
This is the best dispensary I’ve been to by far. Great customer service, excellent prices and they are super helpful. If you come into store and Rick is there, just know you’re taken care of.
First time visiting surterra. Receptionist was helpful and friendly. Shortly after my visit I noticed I was dispensed for a cartridge instead of the oil I had asked for (they cartridge was the same strain, so I understand the confusion). I went back to exchange it and the manager said no exchanges. He made it seem like no biggie because “it’s the same thing, you just smoke it”. I planned to use the oil for cooking... I totally understand mistakes or having policies, but to put an expensive mistakes like that on your customer seems like bad business.
Good products and good service!They have chocolate and Curaleaf does not. And Surterra did not try to force me to wear a mask, Curaleaf did try, lost my business. Florida is a free state with no mask mandates.They can wear a mask, but I have freedom of choice not to.
First time there… well really first time to any dispensary… I want to say that it was a great experience, Angelo S, was extremely knowledgeable and he had an answer to every question. Customer service is big to me and I can honestly say I’ll be back to this place. The lady in the back was also very friendly, I will recommend this place to anyone specially first timers . It was a pleasure.
Allan was super knowledgeable and gave great suggestions. Great staff all around.
Carolina was by far the best bud tender I have ever had the grace of meeting. Her recommendations were fire. I will definitely be returning to this location.
This was my first time in the store and Dwayne assisted me. He was very kind and knowledgeable. He helped me find the right products.
First timer and I had a few questions. Dwayne was patient, knowledgeable and thorough. He answered all of my questions, provided ample literature and made the experience very comfortable. Could not be more pleased.
I am a first time customer. I have no idea the lingo. I did have an eye opening experience. I went to the South Tampa location and met with Dwayne. Dwayne is temporarily helping out from another store ( located on Fowler Avenue).Dwayne was very informative. He listened to me about where my pain locations were and hopefully gave me some products that will help with the pain.
Angelo, Connor, and Duane were more than helpful and made my experience amazing ! Will definetly be returning! Amazing carts and prerolls
Terrible staff! I’m not sure what has changed recently but the staff here went from friendly and nice to rude, nasty, and hostile in a matter of a few months. I spend a lot of my money per month at this place and for the staff to be so nasty is unacceptable. I won’t be returning here, I’ve had much better experiences at other places.
This place used to be amazing. Orders were always ready in 30 minutes or less and the old staff was so helpful. For the past two months, it has been horrible. They’ve got a whole new team and ever since, it’s gone downhill rapidly. Orders aren’t ready for several hours after placing them and the new staff act like they’re annoyed you’re there. I spend hundreds of dollars each month with Surterra but after the latest round of issues, I will be going elsewhere. Do better for your patients and get a team that cares about those that are dealing with pain daily.
Emily was so helpful and knowledgeable! She was so patient and answered all of my questions. Thank you!
Staff is helpful, efficient and fast. The new patient incentives are the best around. This is my new goTo! Their theragels kick in faster than others capsules and have been a lifesaver during my back break healing.
Savannah has made both my visits to this location so easy. She is very knowledgeable and kind. 😊
Emily was absolutely the BEST. She was so kind and patient and helped make sure I understood everything we were talking about and all of my options. I truly enjoyed my experience here and would recommend this location to anyone. I didn't get the name of whoever finalized my purchase; however, he was very friendly as well. Overall, this was a great place and again, I cannot stress how amazing Emily was and how appreciative I am of her.
Phenomenal customer experience. I ordered from the wrong store but they helped me and made sure I got my order from the correct store and Savy is amazing!!
Daniel is very helpful and friendly. Great person to talk to in regards to the difference between products. I am a vegan. He mentioned he is a vegan. This was nice. The human named Cat was also helpful in giving me advice about topical products. Overall, great experience.
Good store, great products, and fabulous staff! Thank you to David for preparing my order. Left with a smile 🙂
Place is very clean staff are friendly and knowledgeable and always happy to help
Hey Ivory, here are your 10Star Review for the awesome Customer Service with a SMILE. Stay safe and keep up that can-do attitude. Thank you,
This is the best Surterra location I’ve had the pleasure of getting my medication from. The staff is always so friendly and knowledgeable. Emily was able to explain things in such a wonderfully helpful way and made me feel confident with my purchase. If anyone needs help navigating the ever changing cannabis products, Emily is definitely your girl for the job! Thanks Emily and the amazing staff in South Tampa!!
As usual, very nice staff and very fast turn over, no waiting, they fill orders faster than any other M.M. stores I've been to and that goes for all Suterra stores I've been to throughout south Florida. AAA Rating in my book.
Found my walk in unwelcoming unlike other different dispensaries which actually have helpful customer service, good inventory and deals, never coming back!
I appreciate them spending so much time with me to explain what makes each product unique. The print outs they have on specific strains makes understanding the terpenes and effects so easy.
My favorite dispensary! I am here regularly and their staff is consistently friendly and helpful and Cat always makes sure I am aware of all the specials that are going on. Wonderful products and wonderful service.
Everyone was welcoming and knowledgeable. Vu checked me out and was a sweetheart . The store is bright and clean but most important -stocked. I didn't have to hear that they were out of the products I wanted and they offer great promos.
Very clean and professional dispensary! I felt welcome as soon as I walked in. Ivory helped me out greatly! I would highly recommend 😉
The staff at this store is top notch! They are very friendly, informative and will go out of their way to help you.With that said if you have an issue and you call customer support they are the worst! Extremely rude and unprofessional.However, this location has the best staff! It stinks that the parent company doesn’t care about their customers.
The staff at this store is top notch! They are very friendly, informative and will go out of their way to help you.With that said if you have an issue and you call customer support they are the worst! Extremely rude and unprofessional.However, this location has the best staff! It stinks that the parent company doesn’t care about their customers.
Comfortable and clean environment. Emily was very knowledgeable and guided me through my first time. Great experience!
Emily is always willing to help and is very charismatic! I truly appreciate all her hard work in helping me find the perfect medicine that work for me! She is definitely knowledgable with this type of stuff and I definitely recommend to ask for her!! She can answer any question you have no matter how simple it may seem!
Great selection of products. Staff is very helpful & friendly. They offer online ordering with pickup or delivery. Website informs of product availability by location.
Really nice staff and medicine.
The product doesn't seem bad and the customer service was good. I'm giving four stars instead of five because the pre-rolls are terrible. The flower inside isn't bad but the pre-rolls I got are pretty much unsmokeable I had to open them up. Very loose and sloppily done. Hopefully they are better next time.
This was my first time at a Surterra Wellness store. Cory (Wellness Coordinator) provided a great experience through his communication, positive attitude, and product knowledge. He allowed me to feel extremely comfortable asking questions about each offered products and explained the key metrics to using them. The 'Black Jack, Florida's Finest' product I chose was exactly how he described and was perfect for my work out schedule. Cory thank you for representing the Surterra Wellness organization and I appreciate you as a person. Keep being you bro.
Daniel was very nice as he was checking me out and answering any remaining questions i had came up with at that moment.Front desk guy was also super nice, really pretty eyesBoth were very friendlyCan you double check times your open on Google Maps?Also when i called after 5 it said you were closed.ALSO accept tips
Excellent staff offering impeccable customer service! Cory, Emily, and Cat are very friendly, knowledgeable, and always helpful. It's pouring (typical Florida!) and Cory even walked me out to my car with an umbrella! I love visiting this store 🙂
Did my first online order for pick-up, it went very well. Then, great service from the front desk all the way through to check out, and Daniel did a fantastic job to finish, thank you very much!!!
The staff at this store is top notch! They are very friendly, informative and will go out of their way to help you. Their prices are better than most also. I highly recommend this dispensary!
Horrible service online. Why have a chatbot that can't answer my questions?? Really makes me wonder why I would wanna go in to a business when a faulty website. I mean where is all the money going from your profits if not to make your business better?? Truly sad.
Love this location ! The staff are very friendly and knowledgeable and they have a great variety of products that have all been quality so far ! Emily helped me today and she was great !
Top notch quality and staff very knowledgeable about the products always clean and I can say it's awesome to have my medicine ready to go......
I went in today as a first time shopper. I was greeted by the nicest, caring young lady Emily. She was so knowledgeable and most of all compassionate about everything. You can tell she not only enjoys her but cares about it and the customers as well! Great prices and a beautiful clean store! Will definitely be back!
I usually go to the Surterra in Brandon. This is my third time coming to the South Tampa location and the wait time is HORRIBLE every. Single. Time. Maybe consider adding more staff or scheduling more people to work instead of having just one at the front desk and one doing the dispensing?Customer service is also nothing compared to the Brandon location.Surterra is my go-to dispensary and I love their products, but this location has got to do better.
Dave and cat was a big help and really had a tremendous amount of knowledge about there products. Words can not describe my on going experience there . Thank you so much Dave and cat!
I was shopping for a dispensary that I felt comfortable with. I found Surterra to be that dispensary. Emily took the time to explain so much to me and the differences in strengths, my allotment and how to calculate that, she listened to what I needed and was comfortable with and she found me products that would help. I never once felt I was taking up too much time.
The staff is always really rude. Surterra implemented different hours due to the 7:30pm Tampa curfew and didn’t inform patients they would be closing at 6. I am all for safety. But no social media announcement, no note when you placed online orders, no notice when surterra notified me that my order was ready, no call, nothing was said for me to know to pick up my order before 6. My order was cancelled while I was on my way there at 6:15pm because Google and normal hours of the store said it closed at 7pm. I was told the manager of the South Tampa location would be contacting me and they would be helping me out and they never did. I come to this location out of convenience in location to my apartments, but am in and out from the hostility there. This is not a reliable place to get your medication.
Customer service is A1, really enjoy coming to this location! Cory, Cat, and Daniel are always so welcoming and friendly
I can’t leave a nice enough review for this location. From my first visit when they walked me through their products and answered all my questions to each subsequent visit- every single employee I’ve interacted w has been so approachable, helpful and kind. I love their selection and rarely find my preferences out of stock. And if they are, an alternative suggestion has always been communicated. Additionally, they continue to provide relief to their customers during the current pandemic w awesome curbside pickup. Thank you thank you surterra south Tampa!
I went into the place again a wonderful and pleasant experience. Ivory helped me with my meds of healing today. Also answering all my ?'s True Pro.....!!
Love this place! Just placed my first order with them and it was super convenient! I used their curbside pickup. Arrived at 6:00pm and had my order by 6:05pm. The gentlemen that helped me was so polite! Thanks for an easy & stress free experience!
Love this place! Just placed my first order with them and it was super convenient! I used their curbside pickup. Arrived at 6:00pm and had my order by 6:05pm. The gentlemen that helped me was so polite! Thanks for an easy & stress free experience!
Worst customer support I've ever experienced. They flat out lie to you just to get rid of you. Ridiculous wait times on the phone and chat line. They offer to call you back...then don't. I was just trying to solve an issue with signing in so that I could place an order. Help is nonexistent. From my perspective, these guys aren't even trying.
I visit here often and to be honest, I’m consistently surprised by how rude the staff is. I walked in to get my supplies to celebrate 4/20 and was greeted with hostility and impatience. The lady at the checkout was extremely rude. I understand that it’s a scary time we are living in, but the staff at Surterra doesn’t seem to understand how to speak to customers during it. Will not be returning here and suggest others seek help elsewhere! Tampa needs a dispensary with more kindness.UPDATE:Just got a call from the establishment to confront me about my review. Completely in shock. The woman who called was just as rude as people in store. Will not be returning.
David leebert is one of the best employees who knows the product and should diffidently be the manger at any store. He also knows the product extremely well thank you for all your knowledge and help very happy customer thank you.
Visited the South Tampa Surterra this weekend and was welcomed with a smiling face by Ivory. My experiences at this Surterra have been nothing short of spectacular. Keep up the good work!!
Love the open space and friendly atmosphere. Abby was awesome. I was in & out in under 15 mins. Thank you:))
I have visited and received product from many other locations that seemed shady. I was welcomed here with smiles from every one. My cannabis guide Derek M was very thorough and based off the information I gave him he directed me to a variety of products. EVERY Single product I walked away with has helped me in many ways. The education here was galaxies apart form what I have received in the past. If you get the opportunity, definitely bend Derek's ear with any questions you may have. It seems that entire team is dedicated to customer happiness and retention. I implore anyone looking for a clean, structured atmosphere to go to South Tampa. Derek and all of their team there is exactly what I needed and my cannabis journey has improved 10 fold. Thank you to Surterra, Derek and that entire team!
This dispensary is above and beyond what I could have imagined. It's so clean and inviting. Derek M was so knowledgeable and really listened to help me tailor the exact products that would benefit me the most. EVERYTHING has absolutely worked so far. I am truly a fan of their store, interactions and products. Derek and Surterra will always have my business!
I had a fantastic experience yesterday! Beautiful and immaculate office with a very zen feel. Fantastic staff especially Daniel who explained all my options to treat my pain and inflammation. I would never go elsewhere now! I was nervous about exploring medical marijuana but Daniel put my mind totally at ease. He said he was there to give me the knowledge I needed to make a decision.
It was my very first time into any dispensary since I received my medical marijuana card for anxiety. Dave was thorough in his explanation of the product and asked extensive questions to find out exactly what I needed. He made sure I was completely comfortable with the products he recommended before finalizing the transaction. He never made me feel rushed. Highly recommend this location, and Dave, for anyone looking for a thorough and informative first time with this experience.
I have been to South Tampa Surterra a couple times already and have been happy each time I have been there! The staff is extremely helpful and so far I love the products I have tried. At this location I spoke with Wellness Coordinator Derek McCrary about the products I was using and Surterra in general. He was right on the money with his product knowledge and was courteous and willing to listen! A wonderful trait ~~~ We spoke of my current favorite product "Surfin In a Hurricane" from Jimmy Buffett’s line “Coral Reefer” Intensity level TSUNAMI>>>>...........This is a great product that is helping me with pain, anxiety and sleep disorders lol YUP Since the advent of the Medical Cannabis here in Florida I have been embracing the problems that have plagued this old body as the years are wearing on. Ya know some nights i can’t sleep cause a pain that evokes a memory of laying down my Honda on Rt 6 in the foothills of the Catskill mountains at 100 mph LOL. Then the pain anxiety no sleep cycle starts~~~~ nowadays I can get almost immediate relief from a 2 second puff on my color coordinated surfboard sexy style vape pod n pen combo. Yeah Baby, and I was hesitant in the beginning due to the .5 ml content but the 415mg of THC along with the fact there is no CBD made me say “Go for it”. Happy to say It’s workin for me. On the third pod now and I got as long a duration out of each as I would the 1ml carts from competitors. I treat it like medicine and dose it out. I am semi retired and as we all know the fixed income cycle LOL, A 2 sec puff is perfect to keep level!With that said. RESPECT the “Do not Operate Machinery while under the influence”. Remember “INTENSITY LEVEL TSUNAMI”KEEP UP THE GOOD WORK SURTERRA SOUTH TAMPA#surterrawellness #surterrasouthtampaFor the suggestion box? "maybe a senior discount"