First and last time at this location , Love the pain patches and mints but the guy at the front desk had quite the... attitude for their being a whopping two patients total in the dispensary, I’ve gone to the north palm location twice previously and my second purchase was a sale item so I didn’t use my 2nd patient discount because it’s not stackable but apparently they don’t save the discounts it like other dispensaries in area but that aside super cold atmosphere and felt violated by having to order up front in front of everyone not very hippa whatsoever.read more
The store has great products but have been disappointed as they don’t keep adequate stock of the theragels anymore. ... This is my daily medicine and very disappointed as this issue as been ongoing for the last year. They lie to you about when they will be back fully in stock. Additionally they recently ‘updated’ their website. Well it was a downgrade not an upgrade - it is not user friendly, if you look at your cart and want to go back and finish shopping you lose your order, you can’t search other locations for product availability (you lose your cart). Today I entered my order at least 5 times because my cart kept disappearing. Again, I’ve complained to staff about this and they hear me as other customers also complain. They say they will fix these issues but it isn’t happening. As a loyal customer since 2017 I’m seriously considering trying some other dispensaries. Their products are great, they have regular sales with 40% off, very helpful and pleasant staff but horrible corporate management and inventory management stinks!read more
The manager was absolutely fantastic. I will be regularly coming to this location. HIGHLY recommend
Wonderful dispensary, very clean, friendly staff, great products. I've only been twice now but this is one of my... favorite placesread more
Placed a pick-up order to Surterra Wellness - West Palm Beach.When I arrived, I waited at the check out for the... receptionist to take another patients order; not on the dispensing floor. After taking my card, both of us were sent to the dispensing floor for one budtender.Rushed, could've been doing better things service. The dispensary is clean, with available display models, and large parking lot.The Budtender also noted to the other patient that their Debit Card reader does not work well with Credit Unions and other small banks. Something that should be noted in the Q&A.read more
The service here is wonderful, the staff was so personable. There's so much to choose from, and they make it so it... isn't overwhelming. I suggest going here if you havnt yetread more
Great very helpful and staff very nice not bad prices I'll be using them from now on wish they delivered .
I love this place. The staff is so knowledgeable and friendly and it's a beautiful and clean place. I recommend this... dispensary to everyone! Top notch! Antonio reminds me of Al B. Sure. No, I'm not high, I'm old lolololol😅read more
First time shopping so not much to compare to. That said this was a good first experience. Clean, comfortable space,... quick, knowledgeable service. Not a large variety to choose from, but again, not sure if this is the norm. I did get a 40% discount on my first trip, which was amazing! The products I chose were good quality. Would recommend.read more
Always in and out in 10 mins or less! Great location with friendly helpful people and great products. Love this place.
This is by far the best dispo in town! You will always be greeted by name when you walk through the door by a team of... super friendly and knowledgeable bud tenders. The vibes are always good in there and everyone seems to enjoy interacting with the customers. Everyone is very professional and always serves you with dignity and respect. I have been to other dispensaries in the area and I cannot say the same about those locations. Antonio and Natalie are always very helpful and give me great suggestions when I don't know what to try next. Surterra West Palm is the place to go to meet your MMJ needs! I've never had a negative experience at this location.read more
Showed my ID and picked up my order. Fast and simple 🙂
Shay and Antonio were beyond excellent and efficient, both were very friendly and helpful. My order had been late to... fulfill and within minutes of telling Shay it was late, it was ready to pickup. I was in for less and 40 mins and bought another cartridge for my pen, definitely a great place to do business.read more
I had my first time visit today and was helped by Natalie. I had ordered online for pick up on my first order and there... was some confusion with the limit of the first time customer purchase discounts. Natalie really went above and beyond to offer me assistance and made my first visit exceptionally enjoyable. Thank you for the help and most certainly will be back after the fantastic service I was extendedread more
Tyler was awesome very friendly and helpful. Great products
Great place. Didn’t know what to expect on my first visit and it did kinda suck but it’s was really because I had a... different idea of what it was going to be like. Now that I know what I want, how to order, and how to pick up, it’s amazing. Everyone there is super nice and they really do go above and beyond for their customers. One more thing…. They have a drive-thru!!read more
Antonio and his staff know what they are doing.The office is bright and inviting. The staff welcome you like you've... been frequenting the store for years. If you ever want to feel welcomed, this is the store to go to. They were extremely knowledgeable not only on their products but the science behind the products. Such as the health benefits certain strains may provide—they provide the information so tactfully that you feel more confident then you first entered the store.Thank you guys for providing such an easy experience and for going above and beyond for a first time customer.read more
All the staff are friendly and helpful good quality products especially with the sales that very couple times a... weekI'd like to commend Tyler from the West Palm Beach Florida location for always helping me decide on which type of medicine would help meAgain Tyler at the West Palm Beach location he deserves a pat on the back and a pay raiseI will be returning to purchase my medication as well as to see himAnd I like his beautiful eyeshadow puts a smile on my face every time :)Thankyouread more
Great service, deals, and medication. I never fail to have a great conversation with the front desk workers, or the... store manager Antonio. If you are new to medical marijuana, just come here and let the wonderful employees take care of the rest. Extremely fast and efficient as well, I have never waited longer than 10 minutes after walking in the front door. Thanks so much Surterra, you guys are the best! (Especially Antonio!)read more
I love coming to this location. The staff is always welcoming. Give yourself a break & get good products from good... people.read more
The manager Antonio was very knowledgeable and was exceptionally helpful. He assisted me in finding exactly what I... needed. He answered all my questions. I would 10/10 recommend giving him a visit.read more
Everyone is so lovely and helpful here! They take your questions seriously, offer great advice and make you feel at... home. Great service from Antonio, Meaghann and the other sweet ladies at the front desk!read more
Wide selection, ground flower, nice people. July 2021: weed is 25% weaker by design, not cool.
The staff is pleasant. Recognizable product names.Mostly good stuff. However when I check my MMR profile the amounts... they sell are always short. Like .123 instead of .125 ounce or .88g instead of 1g. Still pay the full price. Wish they would offer discount programs for Vets, Industry wrkrs, etc.read more
The lady at the front desk was great . Helped get me lots of discounts. Then went to the back and Natalie and Antonio... helped me back there answered my questions and gave me a free bag and hat!!!! Awesome place !!!!read more
Knowledge and so sweet.Caring and clean.If you have never been here before please do yourself a favor.They also have... a lovely front desk associate Tyler, who produced a list of ailments and how to cure them with certain strandsread more
Very clean, love that they stack discounts and have great customer service. I never go in there feeling like I'm a... bother. My top location to pick up my medication.read more
Great experience, Thank you Tyler for all your help. Great atmosphere, easy and pleasant.
What can I say, every time I come over the people there are super friendly and beyond cool. Antonio, Casey, Tyler and... the rest of the gang really makes coming over a delight. Love these guys!! Truly cool people and products!!read more
Hollie the nice woman in front was very informative and had lots of patience I was greeted well and overall it was a... great experience,they have a very expansive inventory so I was looking at the selections for a while. Natalie was in the back and the two were very kind and informative the staff was friendly and welcoming.read more
Holly the nice woman in front was very informative and had lots of patience I was greeted well and overall it was a... great experience. Natalie was in the back and the two were very nice and informative the staff was friendly and welcoming.read more
Definitely one of my favorite dispensaries so far. Staff is excellent, especially Casey who greeted me for my first... visit. Affordable prices, super clean facility, and chill atmosphere. Looking forward to coming back again and again!read more
Beautiful establishment with AMAZING staff. Very knowledgeble, patient and FRIENDLY. Also.. Not to much of a wait..... They move clients through efficiently and fast!! Worth the drive if you're far!!read more
Extremely friendly and knowledgeable staff. Hollie is always a pleasure 😊 Very happy with this location.... 💯read more
The people there are amazing. There is never a long wait. The product there is top notch. I pretty much love the place.... There is only one other place, that I will not say on a review here, that I like as well Suterra. But, Surterra is one of the best dispensaries around.read more
Love this place. People are friendly. Atmosphere is relaxing.
I just got my card and ordered online i'm in constant pain so driving for me most days not all can be hard but I put my... first order in it was easy they confirmed it with me and the lady on the phone was very sweet and helpful. Lookinf forward to my delivery later this week 🙂read more
Vanessa and Alexis are always super nice and helpful. Great store.
I love this place and the people working here! I can't wait to go back!
Awesome very very knowledgeable people.Love my experience
I came in today not knowing what I wanted at all. Not only was Hollie incredibly patient with answering my numerous... questions, she helped guide me through my product selection resulting in an very pleasant experience. She also let me know I have to renew my prescription very soon! It was incredibly helpful.Will definitely come to Surterra more often for the excellent products and service.read more
How do you stop Answering the phone before closing that’s ridiculous like I’m driving an hour to go pick up and no one... can answer the phoneread more
Walked in the other day for whole flower have been a medical patient for a couple of years only to find that $45 whole... flower is supposed to be premium yet it looked like minis I've tried to frequent surterra since they opened in North Palm and then West Palm Beach but every time I find out the THC percentage on flower it comes in way too low and I'm not spending my hard-earned money on Hay I guess I'll try back in 2 years maybe by then you'll get it rightread more
Jim was very knowledgeable & answered all of my questions in great detail. I felt valued as a customer & the facility... was very clean. They have great products & I'll definitely be back!read more
The employees are very helpful in understanding the products being sold. Pricing is comparable with other dispensaries... and the quality is very consistent, making it easier to isolate the type that helps your symptoms. They carry a broad range of Flower and Vaping products as well as Edibles and Tinctures.Location in NPB is a little hard to find the first visit, but is very relaxing once inside the dispensary. Parking is good. Store is busy so try placing an order from the website or the phone app for quicker service and to avoid the sold out sign at the counter.read more
What a wonderful experience from start to finish! The people are just as lovely as the products! Surterra West Palm... has got it goin on! 🙂read more
Amy and Holly were simply amazing. Knew the products very well and were able to help me quickly. We chatted for a while... and told them my dog was in the car and i was able to bring him in. That right there just shows how much they cared. He is a service dog but they said they were allowed in the store. He was so happy to meet them and be apart of the service. It made our day!!! Definitely going back to this medical dispensary!read more
Great service. Variety of products.
GREAT EFFICIENT SERVICE, GREAT PRICES, GREAT FLOWER!!!
Extremely friendly helpful staff, clean building, and best of all great prices! Will definitely be coming here again.
Extremely friendly helpful staff, clean building, and best of all great prices! Will definitely be coming here again.
Nicest place in town. Products really do what they say. Employees always pleasant and knowledgeable
For the price of 3.5g at Growhealthy, you get 7g pre-ground here! The business is brand new, go check it out!
Love the Zen oil and dream oil
The best dispensary staff as a whole you’ll come across. Every staff member has gone out of their way to make sure I... was educated about each product, regardless if I asked the same question the prior visit 😂&&& They make sure my Marlee is pampered in love and pets while we wait.read more
Looks great but it feels lifeless.
Wonderful to have a dispensary in WPB with great parking and friendly staff! Flower is in stock!!