Great products and knowledgeable and friendly staff. Very positive atmosphere and a great vibe. My favorite place to go to.
I love this location. The staff are very friendly and make great recommendations. Service is quick, the product is good and there is always something new to try.
Just had to say what a wonderful young man Micah was. He was very friendly, very helpful and knowledgeable. Also very patient with me and explained everything I needed to know. Thanks again Micah and see you again soon!!
Surterra Wellness. Fantastic place, great staff, and healthy amount of knowledge.Heather (staff member) was very resourceful and answered any and all questions I had. Great person that informed me of all the deals too.Anytime I'm in Winter Haven and needing to pick up some products, Surterra Wellness is where I'm going. 👍
Brian was the best cashier. So patient, accommodating and friendly. Mika was a pleasant person as well as the lovely young lady with the white bowls...i cannot remember her name. But her recommendation was definitely necessary. Surterra (514 Cypress Gardens Blvd, in Winter haven) is my new favorite dispensary. THANKS EVERYONE! *****5 stars!
Awesome staff! 😀 I had a small problem which the manager, (Amber, I think) fixed.. I chatted with another staff member who was also really nice/ knowledgeable! The staff really makes the difference! Thank you 😊
This place is awesome! Welcoming and knowledgeable Abby ** was amazing she provided me with some of the best customer service I have experienced anywhere. Great team, great service, great products.
As a new and older patient to this new form of medication, I was overwhelmed with these products and asked so many “stupid” questions. At my store in Winter Haven, Florida I commend every salesperson I have encountered. Each representative was extremely patient with me and took their time to offer guidance and recommendations for my specific needs. There are other stores that are closer to visit but I am so impressed with the staff, products and prices I feel quite happy with Suttera and will continue to bypass the competitors and stay with Suttera. I am happy to refer others to this store without hesitation! Keep up the good work!!
Krystal was great. She didn't rush me, pointed out a few sales I missed. I love the service at this location. Everyone is so friendly and the vibe is always welcoming. Thanks WH Surterra!!
They are awesome I love that they carry other things that most dispensary don't have
Amber is my favorite person at Surterra in Winter Haven. She is very knowledgeable on a variety of products and always has a welcoming, bright smile. 10/10
The products ive tried have been amazing in quality the deals they offer make it so you can try different things as well. Parking lot is different and this store, how you check in is different than the other 2 i have been to in town. Not bad just a little different process. Thanks for 2 great experiences so far.
Flower has improved a ton. Different than before running against the best in the Florida market.
Always fast and friendly service from knowledgeable staff! Love their wide variety of products and all the new products they consistently put out!
The staff was so helpful and the store is nice and clean... Overall great experience!
Awesome products and very friendly staff. I always leave happy 😁
I needed products delivered and their tinctures are awesome. Use dream and finally able to get some sleep and decrease in pain.
Friendly and knowledgeable customer support. Drive Thru pickup is a huge plus. I wish there was a location closer to home.
Went in for my first visit today! Shop was nice and clean. Cannabis Advisor Brittney was awesome! 10/10 ! Will be returning soon for a re-up 😎
This place is awesome. Nice vibes and great customer service . If you need advice on anything there Ivan is the guy and knows his stuff very well. I’d spend my money here anytime.
I Personally can say that The Winter Haven Location is my go to! I LOVE the Employees. They are very knowledgeable, extremely understanding, caring & compassionate🌿🌺💚
Brittany was so helpful, I appreciate all her knowledge and help. She has a great attitude should be appreciated as an associate
Abby at the winter haven store went above and beyond for me, such a good experience dealing with her and Surterra!! Can’t say enough nice things about how helpful she was, very professional, very detailed, and very thorough. Hands down the best in the business. 5 star review all day long
I like the quality of their products. The staff is always very helpful and informative. I highly recommend Surterra. Worth checking out ☮️
Fabiola was very professional and nice. Highly recommended. Will visit your store again. Thanks
Abby was amazing! Great experience and will definitely be coming back! Good prices and great selection!
Vanessa was extremely kind and professional! An easy wonderful experience! Definitely will be returning.
Abby was awesome and super helpful. I had a very complicated order as a first time patient and her patience with me was phenomenal. Vanessa the manager was also an amazing help. Great store to go to!!
By far best pickup experience I’ve had at a dispensary in Florida. Convenient drive up. Friendly customer service. Great selection of product. Even though it’s a bit of a drive for me it’s worth it.
The employees are very knowledgeable and helpful. Great set up! Do wish they would show more pods for pax pens but other than that I think it’s awesome store!
My first time here was awesome! Everyone was super friendly especially Vanessa who checked me in. She was honest and helpful throughout my experience. Definitely will be coming here again!
I went to this dispensary for the first time today. I had a million questions, and Ivan was amazing! He really took the time to explain everything to me, and gave me some great recommendations. I’ll definitely be returning to this location based on his knowledge and customer service alone.
What a great dispensary with extremely knowledgeable and friendly staff. Ivan and Abby made shopping here just as pleasurable if not more than shopping at a Publix.My favorite products are listed below.Flower: Animal LarryVape: Coral Reefer:Island TimeConcentrate: RosinTopical: Coral Reefer: BalmEdible: Dark Chocolate BarTincture: Relief
Love this location, everyone has also been super nice. Saw Brittany this time, very sweet and professional. They always have what I need!
It was my first time there this past Friday. I was very impressed with the level of professionalism and the knowledge of the staff. I would like to single out Ivan as he was my representative while there. He had a lot of knowledge to guide and show me the different products and what he would recommend. Great job Ivan! I will be visiting again because of his customer service. Thank You!!!!
Super happy with the products and the price! Not to mention they deliver and it’s so easy and convenient. Awesome customer service, I will definitely be shopping with them again!
The service at his store is always great, but Abby is awesome! I’ve watched her help others while waiting for my turn, and she is very patient, and makes sure to answer all of their questions. Plus she is always smiling! So many people forget how something so simple can brighten people’s days!
I thought I knew my stuff, but I will admit- I was a bit intimidated on my first visit. I had a lot of questions, but the staff at the Winter Haven store had all the answers, and made the experience that much better. Everyone is very helpful, but if you want the best, ask for Amber (go Noles!).
As a first-timer I had no idea what to expect. I was thrilled with the cleanliness and how organized it was. Morley was wonderful about explaining everything to me. I told him what my greatest needs were and he helped me select the products that would benefit me the most.
The only place I go love the drive thru option 🙂 Crystal has great customer service
Crystal T. Was so helpful with my pick up order yesterday. It was my first time using pick up and going to the drive-thru and she made it so easy. She was helpful and informative and saved me money.Thanks Crystal!
The staff at this dispensary are very knowledgeable and helpful! I respect their input. And everyone is very nice and friendly! Like it!
I don’t mind a lot of the products but when I get a loose one I don’t want it so leafy, it’s all leafy and not actual, and I get a lot of stems, the machine you use right now sucks if that’s what your doing.
Consistent excellent customer service from Brittany!! by far my fav budtender at this location. friendly, knowledgeable, helpful, and genuine!i wish they would accept Tips!
Vanessa is awesome! She’s knows her stuff and has excellent customer service. Would return to this location solely because of her. She’s an all star.
Morley is was very helpful he has great customer service skills and one of the reasons why I will be back. Love his vibe! Wish everybody could be like this on a daily basis. You rock !
This is my go to dispensary. The staff is always friendly and knowledgeable! I met Brian the manager today and asked to tip the team, but was saddened to hear that they cannot accept tips like budtenders in other states. They seem like a great team and therefore should be rewarded as such. I cannot recommend Surterra enough! They carry excellent products at a great price and always keep me coming back!
Horrible customer service! Horrible privacy protection! Spend your money at Columbia care or Liberty health science! Much better quality AND much higher standards!!!!!!!!!!
Crystal was awesome and cute you need to extend the flash deals because us older people don't go out like that especially when you have no immune system so you have to be super careful thank you.
I'm always treated with respect and consideration by the staff here at Surterra.
This is a great Medical Marijuana Dispensary. The staff is great and helpful.
Everyone is so very nice & very informative of their products. I have no idea about any of of it but they always help me out. Never been disappointed. Only place I’ll go!
This was my first time getting medical marijuana and it went very smooth - thanks to the lovely lady at the front desk (short with dark hair). I wish her name appeared on my receipt so I could give her kudos for taking her time to explain the products they have. She also had experience with the products so she was able to give me good information on how they work and what I should expect. She even thanked me by name as I was leaving. So far I am happy with the products I purchased and will be going back to this place.
Clean and sanitized. Very professional and knowledgeable staff. My absolute favorite employee is, Shane. He was an absolute big help with all and I mean all of my questions lol. Highly recommended ‼️‼️
All I can say is weigh you what buy. I purchased 7g it was short a half gram..no big deal to most but if I pay for 7 I expect to get 7. I asked for a replacement of same product they stated it's not our policy. Then tried to make it better with a gram of pre rolls...what choice do I have...take the months old pre rolls very bad by the way dry as can be. Or leave again with a slack purchase? No refund offered either....weigh what you buy!
Great prices and better staff
My fav.....,. ALWAYS helpful, knowledgeable and patient
I had a great experience here today. I don’t understand hardly any of this. I was directed to certain products that they felt would benefit me the most. I hope that I find relief from my arthritis and back pain.
Everything good at this store but the fake: "WE are experiencing an issue with our credit card processing system and unfortunately, we are unable to accept credit or debit cards at this time." This forces one to use the stores ATM machine which charges you a high fee percentage base on the amount you withdraw. This is a unethical scam to make more money for the store. Every store excepts credit and debt cards in 2020 and none are down for extend time periods (months) like this store. I reported the matter to FloridaHealth.gov. I hope they investigate the fraud. 5 Stars for the store but 0 for the fake credit card processing down scam to get their customers to use their ATM's that charge a high fee.
Y’all, this is for sure my very fave dispensary!! I don’t live near any dispensaries. It’s at LEAST 90 mins each time I go. And each time I’ve gone, it’s left me disappointed and feeling judged. Then I came here. The staff is so welcoming and helpful! The set up is amazeballs! I wish I would have taken pics to share. It’s so very zen. My only ‘complaint’ - and it really isn’t one - is that they are cash or canapp only and that wasn’t specified on the website, which wasn’t the staffs fault and they have an atm on site. It charges a $3 fee and my bank charges $2.50 on top of that. So... take cash. They also have a drive thru. You can order online and just drive thru and pick up. Wide variety of products and I am very happy with my purchases. Relief and Dream tinctures. Freakin 10 stars y’all. Well worth the drive.
Amber and the rest of the staff were very helpful. Great products and great prices. I look forward to going back soon!
MARVELOUS KNOWLEDGEABLE CUSTOMER SERVICE & CLEAN FRIENDLY ENVIRONMENT.AL & REBEKA WERE PROFESSIONAL & RAPID SERVICE & FAST CASH OUT. THX Y'ALL
I have gone here doe a while, management doesn't want the menu posted "because it takes time away from associated talking with customers". So now before placing your order you have to ask them 100 questions to see what they have. They have not had any Sativa flower on my last 3 visits. If you have any questions about their products on the floor,they have to go find an associate to assist. First trip to another dispensary =Liberty, they attempted to find a discount right away. Being on disability , they have me a discount. Been to Suterra for a year and they have never asked me that.
Don't go to this location, They have 1 employee checking everyone in and cashing them out, so you wait at the door for 23 minutes while more and more people crowd in behind you just waiting to be checked in(unsafe for social distancing protocol) then they get so backed up that they start calling people to cash register to check them in and cash them out. I love surrterra its my favorite dispensary, however this location needs new management and more staff. Your consumers need to be the most important thing like your other locations
💯 customer Service 💯 💯 the guy that help me had knowledge about all the products in the store and took his time to explain and answer my questions!!
The staff there is very knowledgeable and also friendly and they are one of the best staff I ever met and dispensaries that I've been in I will continue going there and I will recommend them to anybody that will ask me they got good quality merchandise haven't had any issues with any of it if I have any questions I will ask and they will freely talk to me about whatever it is I like to say to the staff thank you so much for staying open ...Thank you for being open on a time of need through this y epidemic and thank support and thank you for all your effort on staying open
is Something is going on with the call center? I keep calling and no prompts on what number caller in line you are is given been on the phone for like 16 min and nothing ...please advise
These folks are great!! Especially the woman with the nice eyebrows.. very friendly and great products.. it is a must go..
Horrible service. The staff have no knowledge of any of the products. They cannot tell you, the cbd, cbn, thc ratio on any product. They also no longer honor reward points and refused to honor the ones I had. I recommend going to fluent in lakland.
I was welcomed into the store with a friendly smile by Jennifer. She directed me through my cannabis journey with passion, poise, and professionalism. She is very knowledgeable and made me feel super empowered. Thank you Surterra for hiring a WINNER!
Great place with really friendly staff. Just need better flower choices
Such friendly and intelligent staff but no one is egotistical at all, just nice people wanting to help. Awesome place
I love this place!! Everyone there makes you feel comfortable and they are so helpful and welcoming! i definitely plan on coming more! 🙂
Daniel was extremely helpful during my first trip to Surterra. He was knowledgable, kind, and really knows their product. The facility is extremely clean and comfortable. I will definitely be a regular at this location.
Came across this gem when I was making a quick visit. I received the most incredible guest experience with Jennifer. She made sure I was aware and educated on each item.
I have been to several dispensaries, however, none compare to Surterra Wellness of Winter Haven. The staff will take time to speak with you and educate you on their products, even supplying reading materials when available. Joe and the rest of the Surterra family at this location are extremely knowledgeable and encourage questions and give true straight answers. They get to know you and are able to help you purchase the proper products. This is awesome as none of us wants to spend cash on things we will not use... They do not force sell anything either. Take their advice or don't, they do not get upset if you choose to go another way.. They are very professional while also keeping a chillax, mellow atmosphere. The place is immaculate and smells great as well. Their products are good too, try grand daddy purple, you won't be disappointed! lol. OH, my favorite thing is that they are pet friendly! I can take my doggo in with me! Thank You to the gang at Surterra Wellness Winter Haven for being an awesome well oiled thingamajig! You guys are Cannabis Angels.. hehehehe