Surterra Dispensary in Winter Haven, FL
Based on 529 reviews
Dalton
1726064525
Great staff and very friendly! My first visit Ian throughly went through everything and answered all questions. Plus they went above and beyond with an issue I had. Don't sleep on giving these guys your business:).
br M.
1725985616
Patient while helping you understand and choose the right product, I've always had a great experience at the store. Today was even better than usual, thanks to Heather! She is extra special!
Jeff K.
1725802719
My name is Veronica I went into Surterra on 08/07/25, Brian was very helpful. He’s very respectable and helped with all my questions. I will continue to go to Surterra/ Winter Haven. Thank you Brian!
Cherie Russo P.
1725586399
Ian was very helpful. Answered a lot of questions. He even gave me some cute stickers.Update: I went back today and Brian and James were very friendly and helpful. I am trying out the Relief patch for my neck. They have good Sale days. The best part, I got more cute stickers too.
thagreat401
1722705886
I had a great experience my first time around with Surterra Wellness. My bud tender Abby provided me with knowledge and excellent customer service. Her recommendations were spot on and I'm very happy with my purchase. She is loads of fun and made my shopping comfortable, dont hesitate to ask fir her. The other two ladies working were also a great help. I definitely will be returning and letting others know about this gem. Oh and the flower in the pic below is called Gaspar's Grapes and it's fire!Till next time, Peace!
curtis T.
1720890322
Excellent delivery service. The delivery team really goes the extra mile. They communicate well, they are always on time, my orders are always accurate. They kept my live rosin refrigerated for the drive, it was cold when they got here. I will continue to use their delivery service, they do an outstanding job. Thanks Heather and Marty
Victoria L.
1720530044
The absolutely best dispensary ever!! The customer service from everyone is outstanding however Micah is my favorite!! Always cheerful and very fast. I don’t shop at any other dispensary’s anymore after discovering Surterra. Prices are competitive, rewards are awesome, and good quality products! You won’t regret going to Surterra in WH!
thagreat401
1719961584
I had a great experience my first time around with Surterra Wellness. My bud tender Abby provided me with knowledge and excellent customer service. Her recommendations were spot on and I'm very happy with my purchase. She is loads of fun and made my shopping comfortable, dont hesitate to ask fir her. The other two ladies working were also a great help. I definitely will be returning and letting others know about this gem. Oh and the flower in the pic below is called Gaspar's Grapes and it's fire!Till next time, Peace!
Ryan S.
1718831086
Abby and Micah are absolutely top tier people,I loooooove going into the shop when they work , always super sweet and all around amazing people, definitely know their stuff and deserve some praise for all their hard work
Dale G.
1718229819
Abby is always professional and personable. She treats me like an old friend rather than a customer. Very knowledgeable and helpful.
Liz (.
1717798735
Curtis was super helpful, friendly and kind! Also I didn't meet Brian but I appreciate the stickers he puts out for the customers. Across the board I always have a good shopping experience here, thanks!
Highland D.
1717782543
My husband and I both have our cards. We absolutely love this dispensary. The guides that work there are the best. They are always very helpful and pleasant. The deals here can’t be beat. We don’t like to go anywhere else.
Christian Z.
1717349965
This was my first time going to Surterra & my first thought was how awesome & knowledgeable everyone there was. Even after getting my order I couldn’t help but hang around a little longer have a great conversation about cannabis with them! Shoutout to Ian, Brian, & Curtis! They were awesome people, & Curtis was a great guide for my first time going. I’m definitely loving the products!! Will be back soon!!
Sydnee H.
1715629995
Micah is truly an awesome human! Great Vibes, very helpful! Had a bunch of beautiful pins & even gave me free stickers!! Thank you for making me feel welcomed today! Definitely love this location, the workers are always extremely kind when I visit!
nicole B.
1715185520
Abby was awesome! She was very knowledgeable, helpful and a happy soul. Thank you for my first time experience. I will definitely be back.
Jillian C.
1714690861
Ian was very attentive during a busy shift, he was running from a busy drive thru to the counter. He noticed I had been waiting for a few minutes and called me over to help me so I didn’t feel like I wasn’t noticed. In the process of helping me he was still juggling working drive thru and handled both tasks simultaneously and in a timely manner. All while being very happy and smiling and laughing. Thank you Ian for going above and beyond to make sure not only me but all guests were taken care of in a very respectful polite manner. This crew knows what they are doing! Never had a bad experience. Best dispensary in my opinion!
Erica W.
1713306227
Always such a pleasure to shop at Surterra in Winterhaven the staff has excellent product knowledge and are very helpful!! Curtis was such a pleasure so polite and very patient!! I will definitely always shop here! Thanks Curtis 🫶🏼💯
Alize B.
1712847047
Abby was very helpful and kind , it was my first time in the drive through and she made it very easy for us. Quick and to the point as well. Highly recommend !
Kiana T.
1712620422
Had my first experience going to a dispensary today. Was helped by Micha and Krystal whom are extremely friendly. They made my first experience easy and was very informative and answered all my questions. I felt overwhelmed going to a dispensary for the first time but they made my first visit a great visit, I definitely left happy and satisfied. There are some great sales going on at Surterra and got a 60% discount for my first visit. Go visit Micha and Krystal!
Breanna C.
1711834228
For this to be my first trip down in the Winter Haven area and to surterra Ian took the time to explain which product would be best for my Spring break experience. Along with which flower 🌻 suits me. Awesome personality, excellent customer service, and overall amazing vibe! Great deals for first and second visits 😁
Bo A.
1711580853
Everyone at this shop is exceptionally friendly and knowledge, couldn’t recommend enough! Always in and out in 5 minutes and never disappointed.. Brian was awesome, super fun to talk to and very educated on the product. Always a great experience
Helton V.
1711039481
Surterra Wellness in Winter Haven provides an outstanding cannabis dispensary experience, largely due to the exceptional service of their representative, Abby. From the moment you step through the door, Abby's warm smile instantly uplifts your mood. Her extensive knowledge about cannabis products and their effects ensures that every customer receives personalized recommendations tailored to their needs.Abby's passion for helping others shines through in her attentive and compassionate approach. Whether you're a seasoned cannabis enthusiast or a first-time visitor, Abby takes the time to listen to your concerns and answer any questions you may have. Her expertise in the various strains, consumption methods, and dosage guidelines instills confidence in customers, fostering a sense of trust and comfort. Beyond her expertise, Abby's genuine kindness and positivity create a welcoming atmosphere within the dispensary. Her ability to brighten someone's day with a simple smile or friendly conversation is truly remarkable. It's evident that Abby goes above and beyond to ensure that each person leaves Surterra Wellness feeling not only satisfied with their purchases but also uplifted by the overall experience.In addition to Abby's exceptional service, Surterra Wellness in Winter Haven offers a diverse selection of high-quality cannabis products, ensuring that customers can find exactly what they're looking for to address their wellness needs.Overall, my experience at Surterra Wellness in Winter Haven was nothing short of exceptional, thanks in large part to the outstanding service provided by Abby. If you're in the Winter Haven area and seeking a cannabis dispensary that prioritizes expertise, compassion, and positivity, look no further than Surterra Wellness, where Abby and the rest of the team are dedicated to making your day better, one smile at a time.
Just H.
1708023364
Best customer service I have ever had in years. Brian is such an Amazing manager that is true to his word and Abby is such a delightful person with excellent customer service skills. I don’t ever write reviews but this one location definitely deserves it. Thanks again guys 🙂
Alexandria S.
1705955531
Always an amazing experience from the moment you walk in the door! The staff is super nice, especially Abby who always has a positive attitude! She is always extremely helpful and always steers us in the right. The store itself is also extremely clean and all around the best in the area! I definitely recommend stopping in!
Pablo S.
1704318933
This place is awesome. Everything about it is good. All the stuff are helpful never in a rush and very welcoming. I was helped by one of the staff and Brian made sure everything was on point definitely recommended.
Rosebud
1704298450
I like this store. The staff is always friendly and ready to help. They generally have pretty good sales. And, they have good quality products. I am a repeat customer and will continue to go there again and again. I recommend this store for your medical marijuana needs. Be sure to try their dark chocolate. It is awesome!
Bella S.
1701812463
Had a wonderful experience with my delivery today! Delivery team, Zain and Curtis, were very friendly, punctual, and even gave me a call ahead of time to ensure I would be home before arriving with my products. The entire process was simple and super convenient. Highly recommend inquiring this location for any of your delivery needs! Thank you so much, Surterra Winter Haven!
Nick W.
1701344730
Brian and Curtis were amazing. Check out was effortless, and they had a wide range of knowledge on products that made choosing something easy. Great customer service.
Dana J.
1698545814
Every time I use the Winter Haven dispensary its quick, friendly. No issues, the staff are knowledgeable ,friendly, and eager to help you get relief. I've stopped using other locations and will continue with my local Winter Haven guides. They are Amazing!!!
Krista T.
1697837069
The products are top tier, and very competitively priced. I have never seen the store dirty or even remotely messy! All of the staff here at the Winter Haven Surterra are very professional. They are always kind and extremely knowledgeable- so if you’re a first timer, have no fear, they’ll take care of you. You can tell that everyone here enjoys their job, and they are helping people more than they even know. I’d give them 100 stars if I could.
Janet B.
1697148688
I would just like to say thank you to Brian. He assisted me quickly and suggested replacements for items that ran out. I'm happy to see people that enjoy working with your patrons.
Helton V.
1693788622
I recently visited the dispensary, and I had a fantastic experience, thanks in large part to the exceptional service provided by Abby. From the moment I walked in, Abby's warm and welcoming demeanor puts everyone at ease. She was incredibly knowledgeable about the products and took the time to answer all of my questions, helping me find the perfect strains for my needs.Abby's attention to detail and patience in explaining different options made the entire process enjoyable and stress-free. Her passion for cannabis was evident, and I felt confident in her recommendations. It's clear that she genuinely cares about helping customers find the right products to improve their well-being.Overall, my visit to the dispensary was made memorable by Abby's outstanding customer service. I will definitely be returning, and I highly recommend this dispensary to anyone looking for a great selection of products and top-notch assistance from Abby.
Billy B.
1689519292
Great products and knowledgeable and friendly staff. Very positive atmosphere and a great vibe. My favorite place to go to.
Marissa R.
1686927672
I love this location. The staff are very friendly and make great recommendations. Service is quick, the product is good and there is always something new to try.
Lynden F.
1684471111
Just had to say what a wonderful young man Micah was. He was very friendly, very helpful and knowledgeable. Also very patient with me and explained everything I needed to know. Thanks again Micah and see you again soon!!
paul H.
1683376902
Surterra Wellness. Fantastic place, great staff, and healthy amount of knowledge.Heather (staff member) was very resourceful and answered any and all questions I had. Great person that informed me of all the deals too.Anytime I'm in Winter Haven and needing to pick up some products, Surterra Wellness is where I'm going. 👍
Mandi
1678913476
Brian was the best cashier. So patient, accommodating and friendly. Mika was a pleasant person as well as the lovely young lady with the white bowls...i cannot remember her name. But her recommendation was definitely necessary. Surterra (514 Cypress Gardens Blvd, in Winter haven) is my new favorite dispensary. THANKS EVERYONE! *****5 stars!
Z D
1670017062
Awesome staff! 😀 I had a small problem which the manager, (Amber, I think) fixed.. I chatted with another staff member who was also really nice/ knowledgeable! The staff really makes the difference! Thank you 😊
Rico R.
1669759508
This place is awesome! Welcoming and knowledgeable Abby ** was amazing she provided me with some of the best customer service I have experienced anywhere. Great team, great service, great products.
C T.
1669670265
As a new and older patient to this new form of medication, I was overwhelmed with these products and asked so many “stupid” questions. At my store in Winter Haven, Florida I commend every salesperson I have encountered. Each representative was extremely patient with me and took their time to offer guidance and recommendations for my specific needs. There are other stores that are closer to visit but I am so impressed with the staff, products and prices I feel quite happy with Suttera and will continue to bypass the competitors and stay with Suttera. I am happy to refer others to this store without hesitation! Keep up the good work!!
Kendra H.
1669131447
Krystal was great. She didn't rush me, pointed out a few sales I missed. I love the service at this location. Everyone is so friendly and the vibe is always welcoming. Thanks WH Surterra!!
Curtis R.
1668792831
They are awesome I love that they carry other things that most dispensary don't have
Brant V.
1668711241
Amber is my favorite person at Surterra in Winter Haven. She is very knowledgeable on a variety of products and always has a welcoming, bright smile. 10/10
Wesley W.
1667855038
The products ive tried have been amazing in quality the deals they offer make it so you can try different things as well. Parking lot is different and this store, how you check in is different than the other 2 i have been to in town. Not bad just a little different process. Thanks for 2 great experiences so far.
Matthew B.
1667414526
Flower has improved a ton. Different than before running against the best in the Florida market.
Amber B.
1667333362
Always fast and friendly service from knowledgeable staff! Love their wide variety of products and all the new products they consistently put out!
Jaime P.
1667306734
The staff was so helpful and the store is nice and clean... Overall great experience!
Kelly D.
1664555871
Awesome products and very friendly staff. I always leave happy 😁
Jean B.
1662756987
I needed products delivered and their tinctures are awesome. Use dream and finally able to get some sleep and decrease in pain.
Debra W.
1660929997
Friendly and knowledgeable customer support. Drive Thru pickup is a huge plus. I wish there was a location closer to home.
Mason R.
1655779242
Went in for my first visit today! Shop was nice and clean. Cannabis Advisor Brittney was awesome! 10/10 ! Will be returning soon for a re-up 😎
Jay V
1655578150
This place is awesome. Nice vibes and great customer service . If you need advice on anything there Ivan is the guy and knows his stuff very well. I’d spend my money here anytime.
Queen Amanda A.
1654284748
I Personally can say that The Winter Haven Location is my go to! I LOVE the Employees. They are very knowledgeable, extremely understanding, caring & compassionate🌿🌺💚
Edward M.
1651191312
Brittany was so helpful, I appreciate all her knowledge and help. She has a great attitude should be appreciated as an associate
Derrick A.
1650132925
Abby at the winter haven store went above and beyond for me, such a good experience dealing with her and Surterra!! Can’t say enough nice things about how helpful she was, very professional, very detailed, and very thorough. Hands down the best in the business. 5 star review all day long
Barbara R.
1649701283
I like the quality of their products. The staff is always very helpful and informative. I highly recommend Surterra. Worth checking out ☮️
Lisette B.
1642557328
Fabiola was very professional and nice. Highly recommended. Will visit your store again. Thanks
Matt L
1641570982
Abby was amazing! Great experience and will definitely be coming back! Good prices and great selection!
Gabriel M.
1639617681
Vanessa was extremely kind and professional! An easy wonderful experience! Definitely will be returning.
Michael B.
1639333432
Abby was awesome and super helpful. I had a very complicated order as a first time patient and her patience with me was phenomenal. Vanessa the manager was also an amazing help. Great store to go to!!
Adam W.
1639109253
By far best pickup experience I’ve had at a dispensary in Florida. Convenient drive up. Friendly customer service. Great selection of product. Even though it’s a bit of a drive for me it’s worth it.
Judy C.
1635517351
The employees are very knowledgeable and helpful. Great set up! Do wish they would show more pods for pax pens but other than that I think it’s awesome store!
Maribel R.
1633809378
My first time here was awesome! Everyone was super friendly especially Vanessa who checked me in. She was honest and helpful throughout my experience. Definitely will be coming here again!
Somer H.
1632870790
I went to this dispensary for the first time today. I had a million questions, and Ivan was amazing! He really took the time to explain everything to me, and gave me some great recommendations. I’ll definitely be returning to this location based on his knowledge and customer service alone.
Trapped On V.
1632810498
What a great dispensary with extremely knowledgeable and friendly staff. Ivan and Abby made shopping here just as pleasurable if not more than shopping at a Publix.My favorite products are listed below.Flower: Animal LarryVape: Coral Reefer:Island TimeConcentrate: RosinTopical: Coral Reefer: BalmEdible: Dark Chocolate BarTincture: Relief
Kimberly
1632689602
Love this location, everyone has also been super nice. Saw Brittany this time, very sweet and professional. They always have what I need!
Todd S.
1631055972
It was my first time there this past Friday. I was very impressed with the level of professionalism and the knowledge of the staff. I would like to single out Ivan as he was my representative while there. He had a lot of knowledge to guide and show me the different products and what he would recommend. Great job Ivan! I will be visiting again because of his customer service. Thank You!!!!
Kobe B.
1630709215
Super happy with the products and the price! Not to mention they deliver and it’s so easy and convenient. Awesome customer service, I will definitely be shopping with them again!
Ashley L.
1630195625
The service at his store is always great, but Abby is awesome! I’ve watched her help others while waiting for my turn, and she is very patient, and makes sure to answer all of their questions. Plus she is always smiling! So many people forget how something so simple can brighten people’s days!
ryan H.
1629743008
I thought I knew my stuff, but I will admit- I was a bit intimidated on my first visit. I had a lot of questions, but the staff at the Winter Haven store had all the answers, and made the experience that much better. Everyone is very helpful, but if you want the best, ask for Amber (go Noles!).
Stephanie G.
1628959510
As a first-timer I had no idea what to expect. I was thrilled with the cleanliness and how organized it was. Morley was wonderful about explaining everything to me. I told him what my greatest needs were and he helped me select the products that would benefit me the most.
Sheena L.
1628897235
The only place I go love the drive thru option 🙂 Crystal has great customer service
JBC S.
1625987534
Crystal T. Was so helpful with my pick up order yesterday. It was my first time using pick up and going to the drive-thru and she made it so easy. She was helpful and informative and saved me money.Thanks Crystal!
Florida P.
1625068665
The staff at this dispensary are very knowledgeable and helpful! I respect their input. And everyone is very nice and friendly! Like it!
Zoe C.
1624175671
I don’t mind a lot of the products but when I get a loose one I don’t want it so leafy, it’s all leafy and not actual, and I get a lot of stems, the machine you use right now sucks if that’s what your doing.
Brad D
1621276175
Consistent excellent customer service from Brittany!! by far my fav budtender at this location. friendly, knowledgeable, helpful, and genuine!i wish they would accept Tips!
Andre H.
1618180974
Vanessa is awesome! She’s knows her stuff and has excellent customer service. Would return to this location solely because of her. She’s an all star.
KC M.
1617152450
Morley is was very helpful he has great customer service skills and one of the reasons why I will be back. Love his vibe! Wish everybody could be like this on a daily basis. You rock !
Matt M.
1616801720
This is my go to dispensary. The staff is always friendly and knowledgeable! I met Brian the manager today and asked to tip the team, but was saddened to hear that they cannot accept tips like budtenders in other states. They seem like a great team and therefore should be rewarded as such. I cannot recommend Surterra enough! They carry excellent products at a great price and always keep me coming back!
Danielle T.
1615544515
Horrible customer service! Horrible privacy protection! Spend your money at Columbia care or Liberty health science! Much better quality AND much higher standards!!!!!!!!!!
Jay A.
1614211035
Crystal was awesome and cute you need to extend the flash deals because us older people don't go out like that especially when you have no immune system so you have to be super careful thank you.
Emmett B.
1613346051
I'm always treated with respect and consideration by the staff here at Surterra.
Ed H.
1611943068
This is a great Medical Marijuana Dispensary. The staff is great and helpful.
Karyn D.
1611274602
Everyone is so very nice & very informative of their products. I have no idea about any of of it but they always help me out. Never been disappointed. Only place I’ll go!
Mike H.
1608481122
This was my first time getting medical marijuana and it went very smooth - thanks to the lovely lady at the front desk (short with dark hair). I wish her name appeared on my receipt so I could give her kudos for taking her time to explain the products they have. She also had experience with the products so she was able to give me good information on how they work and what I should expect. She even thanked me by name as I was leaving. So far I am happy with the products I purchased and will be going back to this place.
Ashley Z.
1608153921
Clean and sanitized. Very professional and knowledgeable staff. My absolute favorite employee is, Shane. He was an absolute big help with all and I mean all of my questions lol. Highly recommended ‼️‼️
Tee J.
1603048712
All I can say is weigh you what buy. I purchased 7g it was short a half gram..no big deal to most but if I pay for 7 I expect to get 7. I asked for a replacement of same product they stated it's not our policy. Then tried to make it better with a gram of pre rolls...what choice do I have...take the months old pre rolls very bad by the way dry as can be. Or leave again with a slack purchase? No refund offered either....weigh what you buy!
Terrence M.
1603028713
Great prices and better staff
Bonnie S.
1600441143
My fav.....,. ALWAYS helpful, knowledgeable and patient
William L.
1598385103
I had a great experience here today. I don’t understand hardly any of this. I was directed to certain products that they felt would benefit me the most. I hope that I find relief from my arthritis and back pain.
Steve S.
1597943481
Everything good at this store but the fake: "WE are experiencing an issue with our credit card processing system and unfortunately, we are unable to accept credit or debit cards at this time." This forces one to use the stores ATM machine which charges you a high fee percentage base on the amount you withdraw. This is a unethical scam to make more money for the store. Every store excepts credit and debt cards in 2020 and none are down for extend time periods (months) like this store. I reported the matter to FloridaHealth.gov. I hope they investigate the fraud. 5 Stars for the store but 0 for the fake credit card processing down scam to get their customers to use their ATM's that charge a high fee.
Christine C.
1596842447
Y’all, this is for sure my very fave dispensary!! I don’t live near any dispensaries. It’s at LEAST 90 mins each time I go. And each time I’ve gone, it’s left me disappointed and feeling judged. Then I came here. The staff is so welcoming and helpful! The set up is amazeballs! I wish I would have taken pics to share. It’s so very zen. My only ‘complaint’ - and it really isn’t one - is that they are cash or canapp only and that wasn’t specified on the website, which wasn’t the staffs fault and they have an atm on site. It charges a $3 fee and my bank charges $2.50 on top of that. So... take cash. They also have a drive thru. You can order online and just drive thru and pick up. Wide variety of products and I am very happy with my purchases. Relief and Dream tinctures. Freakin 10 stars y’all. Well worth the drive.
Lucas E.
1596638478
Amber and the rest of the staff were very helpful. Great products and great prices. I look forward to going back soon!
Fun F.
1591848690
MARVELOUS KNOWLEDGEABLE CUSTOMER SERVICE & CLEAN FRIENDLY ENVIRONMENT.AL & REBEKA WERE PROFESSIONAL & RAPID SERVICE & FAST CASH OUT. THX Y'ALL
K T
1591659028
I have gone here doe a while, management doesn't want the menu posted "because it takes time away from associated talking with customers". So now before placing your order you have to ask them 100 questions to see what they have. They have not had any Sativa flower on my last 3 visits. If you have any questions about their products on the floor,they have to go find an associate to assist. First trip to another dispensary =Liberty, they attempted to find a discount right away. Being on disability , they have me a discount. Been to Suterra for a year and they have never asked me that.
Luke D.
1591022363
Don't go to this location, They have 1 employee checking everyone in and cashing them out, so you wait at the door for 23 minutes while more and more people crowd in behind you just waiting to be checked in(unsafe for social distancing protocol) then they get so backed up that they start calling people to cash register to check them in and cash them out. I love surrterra its my favorite dispensary, however this location needs new management and more staff. Your consumers need to be the most important thing like your other locations
joanna V.
1589324488
💯 customer Service 💯 💯 the guy that help me had knowledge about all the products in the store and took his time to explain and answer my questions!!
still G.
1587043416
The staff there is very knowledgeable and also friendly and they are one of the best staff I ever met and dispensaries that I've been in I will continue going there and I will recommend them to anybody that will ask me they got good quality merchandise haven't had any issues with any of it if I have any questions I will ask and they will freely talk to me about whatever it is I like to say to the staff thank you so much for staying open ...Thank you for being open on a time of need through this y epidemic and thank support and thank you for all your effort on staying open
M. R.
1586630302
is Something is going on with the call center? I keep calling and no prompts on what number caller in line you are is given been on the phone for like 16 min and nothing ...please advise
Donnie D.
1586630216
These folks are great!! Especially the woman with the nice eyebrows.. very friendly and great products.. it is a must go..
Trista M.
1584373592
Horrible service. The staff have no knowledge of any of the products. They cannot tell you, the cbd, cbn, thc ratio on any product. They also no longer honor reward points and refused to honor the ones I had. I recommend going to fluent in lakland.
Lisette R.
1582494829
I was welcomed into the store with a friendly smile by Jennifer. She directed me through my cannabis journey with passion, poise, and professionalism. She is very knowledgeable and made me feel super empowered. Thank you Surterra for hiring a WINNER!
John M.
1582222570
Great place with really friendly staff. Just need better flower choices
BTRshow .
1578473357
Such friendly and intelligent staff but no one is egotistical at all, just nice people wanting to help. Awesome place
Eric M.
1575764847
Great customer service
Eric M.
1575764797
Great customer service
Kaitlyn W.
1575690776
I love this place!! Everyone there makes you feel comfortable and they are so helpful and welcoming! i definitely plan on coming more! 🙂
Fezzie S.
1573416843
Daniel was extremely helpful during my first trip to Surterra. He was knowledgable, kind, and really knows their product. The facility is extremely clean and comfortable. I will definitely be a regular at this location.
Jerzzie81 P.
1572999219
Great location
Rafael F.
1571501334
Came across this gem when I was making a quick visit. I received the most incredible guest experience with Jennifer. She made sure I was aware and educated on each item.
Sandra M.
1569613576
I have been to several dispensaries, however, none compare to Surterra Wellness of Winter Haven. The staff will take time to speak with you and educate you on their products, even supplying reading materials when available. Joe and the rest of the Surterra family at this location are extremely knowledgeable and encourage questions and give true straight answers. They get to know you and are able to help you purchase the proper products. This is awesome as none of us wants to spend cash on things we will not use... They do not force sell anything either. Take their advice or don't, they do not get upset if you choose to go another way.. They are very professional while also keeping a chillax, mellow atmosphere. The place is immaculate and smells great as well. Their products are good too, try grand daddy purple, you won't be disappointed! lol. OH, my favorite thing is that they are pet friendly! I can take my doggo in with me! Thank You to the gang at Surterra Wellness Winter Haven for being an awesome well oiled thingamajig! You guys are Cannabis Angels.. hehehehe
514 Cypress Gardens Blvd
Winter Haven, FL 33880
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CLOSED
CLOSED
Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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Surterra Cannabis Discounts
- 1st Time Customer: 60% Off* (Not Stackable Except Loyalty)
- 2nd Visit: 40% Off* (Not Stackable Except Loyalty)
- *Qualifying purchase total (before discount) cannot exceed $250. Excludes accessories.*
- Veterans & Dependent Family Members: 15% Off and Double Loyalty Points (Not Stackable Except Loyalty)
- Senior Discount 55 & up: 15% Off, Sundays 30% Off (Not Stackable Except Loyalty)
- Financial Hardship (SNAP, SSI, SSDI): 20% Off (Not Stackable Except Loyalty)
- Every 1st & 15th Of The Month, Stack Veterans and Financial Hardship Discounts For a Total Of 35% Off
- Industry Discount: 15% Off In-Store (Not Stackable Except Loyalty)
- Student Discount: 15% Off (Not Stackable Except Loyalty)
- Service Industry Discount: 15% Off (Not Stackable Except Loyalty)
- Visit Surterra Wellness Home Page
ABOUT THIS DISPENSARY
Surterra, located at 514 Cypress Gardens Blvd in Winter Haven, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.
License Number: MMTC-2015-0004
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Surterra is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Surterra dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Surterra in Winter Haven does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Surterra
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Surterra
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Surterra in Winter Haven online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 529 reviews
Dalton
1726064525
Great staff and very friendly! My first visit Ian throughly went through everything and answered all questions. Plus they went above and beyond with an issue I had. Don't sleep on giving these guys your business:).
br M.
1725985616
Patient while helping you understand and choose the right product, I've always had a great experience at the store. Today was even better than usual, thanks to Heather! She is extra special!
Jeff K.
1725802719
My name is Veronica I went into Surterra on 08/07/25, Brian was very helpful. He’s very respectable and helped with all my questions. I will continue to go to Surterra/ Winter Haven. Thank you Brian!
Cherie Russo P.
1725586399
Ian was very helpful. Answered a lot of questions. He even gave me some cute stickers.Update: I went back today and Brian and James were very friendly and helpful. I am trying out the Relief patch for my neck. They have good Sale days. The best part, I got more cute stickers too.
thagreat401
1722705886
I had a great experience my first time around with Surterra Wellness. My bud tender Abby provided me with knowledge and excellent customer service. Her recommendations were spot on and I'm very happy with my purchase. She is loads of fun and made my shopping comfortable, dont hesitate to ask fir her. The other two ladies working were also a great help. I definitely will be returning and letting others know about this gem. Oh and the flower in the pic below is called Gaspar's Grapes and it's fire!Till next time, Peace!
curtis T.
1720890322
Excellent delivery service. The delivery team really goes the extra mile. They communicate well, they are always on time, my orders are always accurate. They kept my live rosin refrigerated for the drive, it was cold when they got here. I will continue to use their delivery service, they do an outstanding job. Thanks Heather and Marty
Victoria L.
1720530044
The absolutely best dispensary ever!! The customer service from everyone is outstanding however Micah is my favorite!! Always cheerful and very fast. I don’t shop at any other dispensary’s anymore after discovering Surterra. Prices are competitive, rewards are awesome, and good quality products! You won’t regret going to Surterra in WH!
thagreat401
1719961584
I had a great experience my first time around with Surterra Wellness. My bud tender Abby provided me with knowledge and excellent customer service. Her recommendations were spot on and I'm very happy with my purchase. She is loads of fun and made my shopping comfortable, dont hesitate to ask fir her. The other two ladies working were also a great help. I definitely will be returning and letting others know about this gem. Oh and the flower in the pic below is called Gaspar's Grapes and it's fire!Till next time, Peace!
Ryan S.
1718831086
Abby and Micah are absolutely top tier people,I loooooove going into the shop when they work , always super sweet and all around amazing people, definitely know their stuff and deserve some praise for all their hard work
Dale G.
1718229819
Abby is always professional and personable. She treats me like an old friend rather than a customer. Very knowledgeable and helpful.
Liz (.
1717798735
Curtis was super helpful, friendly and kind! Also I didn't meet Brian but I appreciate the stickers he puts out for the customers. Across the board I always have a good shopping experience here, thanks!
Highland D.
1717782543
My husband and I both have our cards. We absolutely love this dispensary. The guides that work there are the best. They are always very helpful and pleasant. The deals here can’t be beat. We don’t like to go anywhere else.
Christian Z.
1717349965
This was my first time going to Surterra & my first thought was how awesome & knowledgeable everyone there was. Even after getting my order I couldn’t help but hang around a little longer have a great conversation about cannabis with them! Shoutout to Ian, Brian, & Curtis! They were awesome people, & Curtis was a great guide for my first time going. I’m definitely loving the products!! Will be back soon!!
Sydnee H.
1715629995
Micah is truly an awesome human! Great Vibes, very helpful! Had a bunch of beautiful pins & even gave me free stickers!! Thank you for making me feel welcomed today! Definitely love this location, the workers are always extremely kind when I visit!
nicole B.
1715185520
Abby was awesome! She was very knowledgeable, helpful and a happy soul. Thank you for my first time experience. I will definitely be back.
Jillian C.
1714690861
Ian was very attentive during a busy shift, he was running from a busy drive thru to the counter. He noticed I had been waiting for a few minutes and called me over to help me so I didn’t feel like I wasn’t noticed. In the process of helping me he was still juggling working drive thru and handled both tasks simultaneously and in a timely manner. All while being very happy and smiling and laughing. Thank you Ian for going above and beyond to make sure not only me but all guests were taken care of in a very respectful polite manner. This crew knows what they are doing! Never had a bad experience. Best dispensary in my opinion!
Erica W.
1713306227
Always such a pleasure to shop at Surterra in Winterhaven the staff has excellent product knowledge and are very helpful!! Curtis was such a pleasure so polite and very patient!! I will definitely always shop here! Thanks Curtis 🫶🏼💯
Alize B.
1712847047
Abby was very helpful and kind , it was my first time in the drive through and she made it very easy for us. Quick and to the point as well. Highly recommend !
Kiana T.
1712620422
Had my first experience going to a dispensary today. Was helped by Micha and Krystal whom are extremely friendly. They made my first experience easy and was very informative and answered all my questions. I felt overwhelmed going to a dispensary for the first time but they made my first visit a great visit, I definitely left happy and satisfied. There are some great sales going on at Surterra and got a 60% discount for my first visit. Go visit Micha and Krystal!
Breanna C.
1711834228
For this to be my first trip down in the Winter Haven area and to surterra Ian took the time to explain which product would be best for my Spring break experience. Along with which flower 🌻 suits me. Awesome personality, excellent customer service, and overall amazing vibe! Great deals for first and second visits 😁
Bo A.
1711580853
Everyone at this shop is exceptionally friendly and knowledge, couldn’t recommend enough! Always in and out in 5 minutes and never disappointed.. Brian was awesome, super fun to talk to and very educated on the product. Always a great experience
Helton V.
1711039481
Surterra Wellness in Winter Haven provides an outstanding cannabis dispensary experience, largely due to the exceptional service of their representative, Abby. From the moment you step through the door, Abby's warm smile instantly uplifts your mood. Her extensive knowledge about cannabis products and their effects ensures that every customer receives personalized recommendations tailored to their needs.Abby's passion for helping others shines through in her attentive and compassionate approach. Whether you're a seasoned cannabis enthusiast or a first-time visitor, Abby takes the time to listen to your concerns and answer any questions you may have. Her expertise in the various strains, consumption methods, and dosage guidelines instills confidence in customers, fostering a sense of trust and comfort. Beyond her expertise, Abby's genuine kindness and positivity create a welcoming atmosphere within the dispensary. Her ability to brighten someone's day with a simple smile or friendly conversation is truly remarkable. It's evident that Abby goes above and beyond to ensure that each person leaves Surterra Wellness feeling not only satisfied with their purchases but also uplifted by the overall experience.In addition to Abby's exceptional service, Surterra Wellness in Winter Haven offers a diverse selection of high-quality cannabis products, ensuring that customers can find exactly what they're looking for to address their wellness needs.Overall, my experience at Surterra Wellness in Winter Haven was nothing short of exceptional, thanks in large part to the outstanding service provided by Abby. If you're in the Winter Haven area and seeking a cannabis dispensary that prioritizes expertise, compassion, and positivity, look no further than Surterra Wellness, where Abby and the rest of the team are dedicated to making your day better, one smile at a time.
Just H.
1708023364
Best customer service I have ever had in years. Brian is such an Amazing manager that is true to his word and Abby is such a delightful person with excellent customer service skills. I don’t ever write reviews but this one location definitely deserves it. Thanks again guys 🙂
Alexandria S.
1705955531
Always an amazing experience from the moment you walk in the door! The staff is super nice, especially Abby who always has a positive attitude! She is always extremely helpful and always steers us in the right. The store itself is also extremely clean and all around the best in the area! I definitely recommend stopping in!
Pablo S.
1704318933
This place is awesome. Everything about it is good. All the stuff are helpful never in a rush and very welcoming. I was helped by one of the staff and Brian made sure everything was on point definitely recommended.
Rosebud
1704298450
I like this store. The staff is always friendly and ready to help. They generally have pretty good sales. And, they have good quality products. I am a repeat customer and will continue to go there again and again. I recommend this store for your medical marijuana needs. Be sure to try their dark chocolate. It is awesome!
Bella S.
1701812463
Had a wonderful experience with my delivery today! Delivery team, Zain and Curtis, were very friendly, punctual, and even gave me a call ahead of time to ensure I would be home before arriving with my products. The entire process was simple and super convenient. Highly recommend inquiring this location for any of your delivery needs! Thank you so much, Surterra Winter Haven!
Nick W.
1701344730
Brian and Curtis were amazing. Check out was effortless, and they had a wide range of knowledge on products that made choosing something easy. Great customer service.
Dana J.
1698545814
Every time I use the Winter Haven dispensary its quick, friendly. No issues, the staff are knowledgeable ,friendly, and eager to help you get relief. I've stopped using other locations and will continue with my local Winter Haven guides. They are Amazing!!!
Krista T.
1697837069
The products are top tier, and very competitively priced. I have never seen the store dirty or even remotely messy! All of the staff here at the Winter Haven Surterra are very professional. They are always kind and extremely knowledgeable- so if you’re a first timer, have no fear, they’ll take care of you. You can tell that everyone here enjoys their job, and they are helping people more than they even know. I’d give them 100 stars if I could.
Janet B.
1697148688
I would just like to say thank you to Brian. He assisted me quickly and suggested replacements for items that ran out. I'm happy to see people that enjoy working with your patrons.
Helton V.
1693788622
I recently visited the dispensary, and I had a fantastic experience, thanks in large part to the exceptional service provided by Abby. From the moment I walked in, Abby's warm and welcoming demeanor puts everyone at ease. She was incredibly knowledgeable about the products and took the time to answer all of my questions, helping me find the perfect strains for my needs.Abby's attention to detail and patience in explaining different options made the entire process enjoyable and stress-free. Her passion for cannabis was evident, and I felt confident in her recommendations. It's clear that she genuinely cares about helping customers find the right products to improve their well-being.Overall, my visit to the dispensary was made memorable by Abby's outstanding customer service. I will definitely be returning, and I highly recommend this dispensary to anyone looking for a great selection of products and top-notch assistance from Abby.
Billy B.
1689519292
Great products and knowledgeable and friendly staff. Very positive atmosphere and a great vibe. My favorite place to go to.
Marissa R.
1686927672
I love this location. The staff are very friendly and make great recommendations. Service is quick, the product is good and there is always something new to try.
Lynden F.
1684471111
Just had to say what a wonderful young man Micah was. He was very friendly, very helpful and knowledgeable. Also very patient with me and explained everything I needed to know. Thanks again Micah and see you again soon!!
paul H.
1683376902
Surterra Wellness. Fantastic place, great staff, and healthy amount of knowledge.Heather (staff member) was very resourceful and answered any and all questions I had. Great person that informed me of all the deals too.Anytime I'm in Winter Haven and needing to pick up some products, Surterra Wellness is where I'm going. 👍
Mandi
1678913476
Brian was the best cashier. So patient, accommodating and friendly. Mika was a pleasant person as well as the lovely young lady with the white bowls...i cannot remember her name. But her recommendation was definitely necessary. Surterra (514 Cypress Gardens Blvd, in Winter haven) is my new favorite dispensary. THANKS EVERYONE! *****5 stars!
Z D
1670017062
Awesome staff! 😀 I had a small problem which the manager, (Amber, I think) fixed.. I chatted with another staff member who was also really nice/ knowledgeable! The staff really makes the difference! Thank you 😊
Rico R.
1669759508
This place is awesome! Welcoming and knowledgeable Abby ** was amazing she provided me with some of the best customer service I have experienced anywhere. Great team, great service, great products.
C T.
1669670265
As a new and older patient to this new form of medication, I was overwhelmed with these products and asked so many “stupid” questions. At my store in Winter Haven, Florida I commend every salesperson I have encountered. Each representative was extremely patient with me and took their time to offer guidance and recommendations for my specific needs. There are other stores that are closer to visit but I am so impressed with the staff, products and prices I feel quite happy with Suttera and will continue to bypass the competitors and stay with Suttera. I am happy to refer others to this store without hesitation! Keep up the good work!!
Kendra H.
1669131447
Krystal was great. She didn't rush me, pointed out a few sales I missed. I love the service at this location. Everyone is so friendly and the vibe is always welcoming. Thanks WH Surterra!!
Curtis R.
1668792831
They are awesome I love that they carry other things that most dispensary don't have
Brant V.
1668711241
Amber is my favorite person at Surterra in Winter Haven. She is very knowledgeable on a variety of products and always has a welcoming, bright smile. 10/10
Wesley W.
1667855038
The products ive tried have been amazing in quality the deals they offer make it so you can try different things as well. Parking lot is different and this store, how you check in is different than the other 2 i have been to in town. Not bad just a little different process. Thanks for 2 great experiences so far.
Matthew B.
1667414526
Flower has improved a ton. Different than before running against the best in the Florida market.
Amber B.
1667333362
Always fast and friendly service from knowledgeable staff! Love their wide variety of products and all the new products they consistently put out!
Jaime P.
1667306734
The staff was so helpful and the store is nice and clean... Overall great experience!
Kelly D.
1664555871
Awesome products and very friendly staff. I always leave happy 😁
Jean B.
1662756987
I needed products delivered and their tinctures are awesome. Use dream and finally able to get some sleep and decrease in pain.
Debra W.
1660929997
Friendly and knowledgeable customer support. Drive Thru pickup is a huge plus. I wish there was a location closer to home.
Mason R.
1655779242
Went in for my first visit today! Shop was nice and clean. Cannabis Advisor Brittney was awesome! 10/10 ! Will be returning soon for a re-up 😎
Jay V
1655578150
This place is awesome. Nice vibes and great customer service . If you need advice on anything there Ivan is the guy and knows his stuff very well. I’d spend my money here anytime.
Queen Amanda A.
1654284748
I Personally can say that The Winter Haven Location is my go to! I LOVE the Employees. They are very knowledgeable, extremely understanding, caring & compassionate🌿🌺💚
Edward M.
1651191312
Brittany was so helpful, I appreciate all her knowledge and help. She has a great attitude should be appreciated as an associate
Derrick A.
1650132925
Abby at the winter haven store went above and beyond for me, such a good experience dealing with her and Surterra!! Can’t say enough nice things about how helpful she was, very professional, very detailed, and very thorough. Hands down the best in the business. 5 star review all day long
Barbara R.
1649701283
I like the quality of their products. The staff is always very helpful and informative. I highly recommend Surterra. Worth checking out ☮️
Lisette B.
1642557328
Fabiola was very professional and nice. Highly recommended. Will visit your store again. Thanks
Matt L
1641570982
Abby was amazing! Great experience and will definitely be coming back! Good prices and great selection!
Gabriel M.
1639617681
Vanessa was extremely kind and professional! An easy wonderful experience! Definitely will be returning.
Michael B.
1639333432
Abby was awesome and super helpful. I had a very complicated order as a first time patient and her patience with me was phenomenal. Vanessa the manager was also an amazing help. Great store to go to!!
Adam W.
1639109253
By far best pickup experience I’ve had at a dispensary in Florida. Convenient drive up. Friendly customer service. Great selection of product. Even though it’s a bit of a drive for me it’s worth it.
Judy C.
1635517351
The employees are very knowledgeable and helpful. Great set up! Do wish they would show more pods for pax pens but other than that I think it’s awesome store!
Maribel R.
1633809378
My first time here was awesome! Everyone was super friendly especially Vanessa who checked me in. She was honest and helpful throughout my experience. Definitely will be coming here again!
Somer H.
1632870790
I went to this dispensary for the first time today. I had a million questions, and Ivan was amazing! He really took the time to explain everything to me, and gave me some great recommendations. I’ll definitely be returning to this location based on his knowledge and customer service alone.
Trapped On V.
1632810498
What a great dispensary with extremely knowledgeable and friendly staff. Ivan and Abby made shopping here just as pleasurable if not more than shopping at a Publix.My favorite products are listed below.Flower: Animal LarryVape: Coral Reefer:Island TimeConcentrate: RosinTopical: Coral Reefer: BalmEdible: Dark Chocolate BarTincture: Relief
Kimberly
1632689602
Love this location, everyone has also been super nice. Saw Brittany this time, very sweet and professional. They always have what I need!
Todd S.
1631055972
It was my first time there this past Friday. I was very impressed with the level of professionalism and the knowledge of the staff. I would like to single out Ivan as he was my representative while there. He had a lot of knowledge to guide and show me the different products and what he would recommend. Great job Ivan! I will be visiting again because of his customer service. Thank You!!!!
Kobe B.
1630709215
Super happy with the products and the price! Not to mention they deliver and it’s so easy and convenient. Awesome customer service, I will definitely be shopping with them again!
Ashley L.
1630195625
The service at his store is always great, but Abby is awesome! I’ve watched her help others while waiting for my turn, and she is very patient, and makes sure to answer all of their questions. Plus she is always smiling! So many people forget how something so simple can brighten people’s days!
ryan H.
1629743008
I thought I knew my stuff, but I will admit- I was a bit intimidated on my first visit. I had a lot of questions, but the staff at the Winter Haven store had all the answers, and made the experience that much better. Everyone is very helpful, but if you want the best, ask for Amber (go Noles!).
Stephanie G.
1628959510
As a first-timer I had no idea what to expect. I was thrilled with the cleanliness and how organized it was. Morley was wonderful about explaining everything to me. I told him what my greatest needs were and he helped me select the products that would benefit me the most.
Sheena L.
1628897235
The only place I go love the drive thru option 🙂 Crystal has great customer service
JBC S.
1625987534
Crystal T. Was so helpful with my pick up order yesterday. It was my first time using pick up and going to the drive-thru and she made it so easy. She was helpful and informative and saved me money.Thanks Crystal!
Florida P.
1625068665
The staff at this dispensary are very knowledgeable and helpful! I respect their input. And everyone is very nice and friendly! Like it!
Zoe C.
1624175671
I don’t mind a lot of the products but when I get a loose one I don’t want it so leafy, it’s all leafy and not actual, and I get a lot of stems, the machine you use right now sucks if that’s what your doing.
Brad D
1621276175
Consistent excellent customer service from Brittany!! by far my fav budtender at this location. friendly, knowledgeable, helpful, and genuine!i wish they would accept Tips!
Andre H.
1618180974
Vanessa is awesome! She’s knows her stuff and has excellent customer service. Would return to this location solely because of her. She’s an all star.
KC M.
1617152450
Morley is was very helpful he has great customer service skills and one of the reasons why I will be back. Love his vibe! Wish everybody could be like this on a daily basis. You rock !
Matt M.
1616801720
This is my go to dispensary. The staff is always friendly and knowledgeable! I met Brian the manager today and asked to tip the team, but was saddened to hear that they cannot accept tips like budtenders in other states. They seem like a great team and therefore should be rewarded as such. I cannot recommend Surterra enough! They carry excellent products at a great price and always keep me coming back!
Danielle T.
1615544515
Horrible customer service! Horrible privacy protection! Spend your money at Columbia care or Liberty health science! Much better quality AND much higher standards!!!!!!!!!!
Jay A.
1614211035
Crystal was awesome and cute you need to extend the flash deals because us older people don't go out like that especially when you have no immune system so you have to be super careful thank you.
Emmett B.
1613346051
I'm always treated with respect and consideration by the staff here at Surterra.
Ed H.
1611943068
This is a great Medical Marijuana Dispensary. The staff is great and helpful.
Karyn D.
1611274602
Everyone is so very nice & very informative of their products. I have no idea about any of of it but they always help me out. Never been disappointed. Only place I’ll go!
Mike H.
1608481122
This was my first time getting medical marijuana and it went very smooth - thanks to the lovely lady at the front desk (short with dark hair). I wish her name appeared on my receipt so I could give her kudos for taking her time to explain the products they have. She also had experience with the products so she was able to give me good information on how they work and what I should expect. She even thanked me by name as I was leaving. So far I am happy with the products I purchased and will be going back to this place.
Ashley Z.
1608153921
Clean and sanitized. Very professional and knowledgeable staff. My absolute favorite employee is, Shane. He was an absolute big help with all and I mean all of my questions lol. Highly recommended ‼️‼️
Tee J.
1603048712
All I can say is weigh you what buy. I purchased 7g it was short a half gram..no big deal to most but if I pay for 7 I expect to get 7. I asked for a replacement of same product they stated it's not our policy. Then tried to make it better with a gram of pre rolls...what choice do I have...take the months old pre rolls very bad by the way dry as can be. Or leave again with a slack purchase? No refund offered either....weigh what you buy!
Terrence M.
1603028713
Great prices and better staff
Bonnie S.
1600441143
My fav.....,. ALWAYS helpful, knowledgeable and patient
William L.
1598385103
I had a great experience here today. I don’t understand hardly any of this. I was directed to certain products that they felt would benefit me the most. I hope that I find relief from my arthritis and back pain.
Steve S.
1597943481
Everything good at this store but the fake: "WE are experiencing an issue with our credit card processing system and unfortunately, we are unable to accept credit or debit cards at this time." This forces one to use the stores ATM machine which charges you a high fee percentage base on the amount you withdraw. This is a unethical scam to make more money for the store. Every store excepts credit and debt cards in 2020 and none are down for extend time periods (months) like this store. I reported the matter to FloridaHealth.gov. I hope they investigate the fraud. 5 Stars for the store but 0 for the fake credit card processing down scam to get their customers to use their ATM's that charge a high fee.
Christine C.
1596842447
Y’all, this is for sure my very fave dispensary!! I don’t live near any dispensaries. It’s at LEAST 90 mins each time I go. And each time I’ve gone, it’s left me disappointed and feeling judged. Then I came here. The staff is so welcoming and helpful! The set up is amazeballs! I wish I would have taken pics to share. It’s so very zen. My only ‘complaint’ - and it really isn’t one - is that they are cash or canapp only and that wasn’t specified on the website, which wasn’t the staffs fault and they have an atm on site. It charges a $3 fee and my bank charges $2.50 on top of that. So... take cash. They also have a drive thru. You can order online and just drive thru and pick up. Wide variety of products and I am very happy with my purchases. Relief and Dream tinctures. Freakin 10 stars y’all. Well worth the drive.
Lucas E.
1596638478
Amber and the rest of the staff were very helpful. Great products and great prices. I look forward to going back soon!
Fun F.
1591848690
MARVELOUS KNOWLEDGEABLE CUSTOMER SERVICE & CLEAN FRIENDLY ENVIRONMENT.AL & REBEKA WERE PROFESSIONAL & RAPID SERVICE & FAST CASH OUT. THX Y'ALL
K T
1591659028
I have gone here doe a while, management doesn't want the menu posted "because it takes time away from associated talking with customers". So now before placing your order you have to ask them 100 questions to see what they have. They have not had any Sativa flower on my last 3 visits. If you have any questions about their products on the floor,they have to go find an associate to assist. First trip to another dispensary =Liberty, they attempted to find a discount right away. Being on disability , they have me a discount. Been to Suterra for a year and they have never asked me that.
Luke D.
1591022363
Don't go to this location, They have 1 employee checking everyone in and cashing them out, so you wait at the door for 23 minutes while more and more people crowd in behind you just waiting to be checked in(unsafe for social distancing protocol) then they get so backed up that they start calling people to cash register to check them in and cash them out. I love surrterra its my favorite dispensary, however this location needs new management and more staff. Your consumers need to be the most important thing like your other locations
joanna V.
1589324488
💯 customer Service 💯 💯 the guy that help me had knowledge about all the products in the store and took his time to explain and answer my questions!!
still G.
1587043416
The staff there is very knowledgeable and also friendly and they are one of the best staff I ever met and dispensaries that I've been in I will continue going there and I will recommend them to anybody that will ask me they got good quality merchandise haven't had any issues with any of it if I have any questions I will ask and they will freely talk to me about whatever it is I like to say to the staff thank you so much for staying open ...Thank you for being open on a time of need through this y epidemic and thank support and thank you for all your effort on staying open
M. R.
1586630302
is Something is going on with the call center? I keep calling and no prompts on what number caller in line you are is given been on the phone for like 16 min and nothing ...please advise
Donnie D.
1586630216
These folks are great!! Especially the woman with the nice eyebrows.. very friendly and great products.. it is a must go..
Trista M.
1584373592
Horrible service. The staff have no knowledge of any of the products. They cannot tell you, the cbd, cbn, thc ratio on any product. They also no longer honor reward points and refused to honor the ones I had. I recommend going to fluent in lakland.
Lisette R.
1582494829
I was welcomed into the store with a friendly smile by Jennifer. She directed me through my cannabis journey with passion, poise, and professionalism. She is very knowledgeable and made me feel super empowered. Thank you Surterra for hiring a WINNER!
John M.
1582222570
Great place with really friendly staff. Just need better flower choices
BTRshow .
1578473357
Such friendly and intelligent staff but no one is egotistical at all, just nice people wanting to help. Awesome place
Eric M.
1575764847
Great customer service
Eric M.
1575764797
Great customer service
Kaitlyn W.
1575690776
I love this place!! Everyone there makes you feel comfortable and they are so helpful and welcoming! i definitely plan on coming more! 🙂
Fezzie S.
1573416843
Daniel was extremely helpful during my first trip to Surterra. He was knowledgable, kind, and really knows their product. The facility is extremely clean and comfortable. I will definitely be a regular at this location.
Jerzzie81 P.
1572999219
Great location
Rafael F.
1571501334
Came across this gem when I was making a quick visit. I received the most incredible guest experience with Jennifer. She made sure I was aware and educated on each item.
Sandra M.
1569613576
I have been to several dispensaries, however, none compare to Surterra Wellness of Winter Haven. The staff will take time to speak with you and educate you on their products, even supplying reading materials when available. Joe and the rest of the Surterra family at this location are extremely knowledgeable and encourage questions and give true straight answers. They get to know you and are able to help you purchase the proper products. This is awesome as none of us wants to spend cash on things we will not use... They do not force sell anything either. Take their advice or don't, they do not get upset if you choose to go another way.. They are very professional while also keeping a chillax, mellow atmosphere. The place is immaculate and smells great as well. Their products are good too, try grand daddy purple, you won't be disappointed! lol. OH, my favorite thing is that they are pet friendly! I can take my doggo in with me! Thank You to the gang at Surterra Wellness Winter Haven for being an awesome well oiled thingamajig! You guys are Cannabis Angels.. hehehehe
