Duane helped me today. He was personable. He took the time to look at my account adding a ten percent discount for… which my account was eligible. He also spoke to me personally about his bio band on his arm when I asked about it. Nice fellow and quick service.read more
Was visiting from out of town, decided to try out this dispensary, and was pleasantly surprised! Chris was super… helpful with me being a first time customer, and had a great attitude. His coworker had a great attitude as well, but I did not catch their name. All around, a good experience. Will definitely be visiting again when I’m back out in Tampa.read more
Amazing find! Never been here before but Chris at the front was extremely knowledgeable and informative with the… strains in this dispensary. I got the highest % THC flower in there based on his recommendation. Will definitely be back to stock up next week!read more
I had a great time at this location. It was my first trip to a dispensary, but Dwayne put me right at ease. He was… informative without making me feel overwhelmed by all the options available. Will gladly visit again!read more
Shout out to Tampa Fowler location! Their team is always so incredibly friendly, welcoming and helpful! I seem to… learn something new every time I stop in. Kudos to Dwayne who taught me a little about concentrates today.read more
Love this place, super friendly and helpful staff. Never had an issue and they always help answer every question I… have. Dwayne helps me out a lot and is fantastic.I suggest that the employees should be able to take tips so people can show some more appreciation!read more
I love the products, love the educated guides, love how the company takes care of us, and most of all I love working… here. The only thing I don’t like and hopefully Surterra changes soon is we are the only dispensary in Florida that doesn’t let their employees accept tips!! For 1 America is a service economy and second reviews don’t pay the bills but they do make you feel good. I heard through the grapevine that we might be soon where they are testing it on 3 other locations. 🤞read more
Been a loyal customer for years with Surterra. Made a purchase at closing last night at full price. Clerk never… mentioned price drop at the point of purchase even though she knew it would drop. Both of my purchases dropped today to 50% off. Customer “Care” offered 10% off on a future purchase. This is not how to build customer loyalty. Will not be setting my foot in Surterra again.read more
I love surterra for the quality of their products and the experience in the store, and this is for sure my favorite… location! Always happy with my experience, love the help choosing the best products for me. And this time Julia was absolutely wonderful 🙂 I legit left wanting to come back when she’s working again!read more
As someone who has never smoked before, I walked into Surterra anxious and confused. Luckily Chis K was there to guide… me through the process with a positive attitude and point me to some great products. 10/10 would recommend. Especially with the 60% off first time discount!read more
It was my first time ever visiting Surterra and the experience was awesome and pleasant. I was welcomed in by a lovely… team & conversated for a solid 20 minutes while signing up . Great conversation and It felt like a really cool smoke lounge. I must admit out of all the dispensaries I have been too, this is far by the best when it comes to customer service. They answered all my questions without any hesitation and didn’t mind taking time to break down things I did not know . Alex, Jalen, & Dwayne were very nice and has A1 customer service as well as knowledge of Medical products in the store . I will definitely be back . One thing that surprised me was when I was going to offer a tip…I read a sign where they do not take tips but will gladly like a review. I think that they should be allowed to get a tip if possible …especially with the great customer service they bring to the table . Well I highly recommend this place if you haven’t been.read more
Friendly, kind and patient staff. Alexandra and Chris and all the staff there are always excellent with customer… service. And after 2 years of being a medical cannabis patient, surterra def has the best deals and their products are highly effective. The flower is top notch. There’s no hit or miss, here.read more
This store always has what I’m looking for. My experience, there has always been good as the employees are friendly and… knowledgeable. Definitely would recommend. Sammi was especially helpful today.read more
Was completely new to cannabis or any of its related products. I left filled with knowledge and felt way less nervous… to start this journey. I was greeted by Jalen she was very personable and helped ease a lot of first time jitters.read more
Love, love Surterra. All of their people know their stuff and are extremely friendly. They will always steer you in the… right direction. Including maximizing your dollar. Great experience every time. Do not hesitate to go!read more
Great place to buy flower!! The staff is very friendly and Connor was able to help me out today and get me exactly what… I needed. The past couple of months that I have been coming here the flower has always been great with large nugsread more
Friendly and very helpful staff members, Christopher was very knowledgeable of any questions I had.Everything is super… organized and find what you are looking for. First time there and was in and out in under 15 minutes. Definitely recommend goingread more
Surterra Wellness at the Fowler location has been an absolute delight every time I’ve come in. From packing my online… orders quick, applying any promos so I always have the best deal, and chatting about the medicinal benefits of the products. They’re amazing. While I can appreciate a few other places I’ve been to, Surterra takes the cake with the best medicinal products and best trained staff with cannabis. Thank you for helping me quit 14 pills a day and switch to cannabis, I’ll forever be thankful to Surterra for offering what I need to be successfully holistic.read more
Been going here for a couple of weeks now. I always have great experiences and that was no different today. Alexandra… was beyond helpful in finding the exact products for me based on my needs, and they all lived up to or exceeded expectations. She was very friendly and even got me an extra discount for being a student that I didn’t know about. Alexandra, as well as Dwayne, gave great input on the products and overall were nothing short of fantastic; I hope they are recognized as such. Thanks Alexandra, Dwayne, and the rest of the Surterra crew for being the best!read more
I am a senior citizen and brand new to medical Marijuana. Nicky at the Tampa store was very helpful in guiding me to… what product and strengths would provide me with relief. She nailed it! I will become more active because I’m not in pain anymore. WOW. Thank you.read more
A very comfortable and pleasant experience. Sammi was so amiable and helpful, she made my first experience at Surterra… an easy one. The store interior is quiet and home-like and the staff are very welcoming; this and their generous first-purchase discount makes Surterra a great dispensary for new patients.read more
My first time at this store was outstanding. The staff are very friendly and the store’s design was very elegant and… welcoming. The employee that helped me was Chris and he was by far the best. He was very knowledgeable in all of the product and explained the breakdown to each product I asked about. Chris was also able to help suggest the products that would help me the most and explain why; which made my selection much easier than any other place I have been. All of the products were priced very well and their breakdown was very easy to understand. The Discounts were very nice, but my experience was better than any sale I could get.read more
Thanks for the first time visit was awesome. I do appreciate Alexandra who actually sat down with me and explain how… everything works thanks again. You should be the GMread more
Today I visited Alexandra as a first time shopper. First, she is very knowledgeable about the products as well as… your general need to know information and education. Discounts/sales are awesome. Was extremely satisfied with my walk away experience. 😎 highly recommend.read more
I was so surprised to see that y’all are selling flower now at this location. I was very Happy with the selection and… first time guess get 60% off wow I wish I had the money to buy more at that price! 40% off my next visit though so that’s pretty good!Dwayne was so helpful and informative, I look forward to visiting him again soon!read more
Chris was fantastic. He listened to my needs and recommended exactly what he felt was right for me. And boy was he… right. Dwayne was also really good. Special shout out to Nicky. Everyone was awesome.read more
Surterra is the only mm store I shop. Today, it was Dwayne who helped me. He found extra discount to save me $40 and… updated my account so i could get future discounts. Quin always calls me by name and has my good to go order ready before I’m even close to the registers. Every employee is knowledgeable and helpful. The Tampa store is my favorite (the Tally store behind Publix at Thomasville and I 10 also very good).The store is always neat and clean, just like the first day it opened. Also, ecstatic this Tampa store selling edibles and flower. I had to make a 1.5 hr drive to get it before, and that’s not a good health decision (not in delivery area yet). Now, I can shop on line, pay on line, walk in and pick up. So easy. I’d give more stars if available. 😊read more
The other day was my 1st time visiting this store and it was nice. Nicky helped throughout the entire order and took… her time explaining the products. I recommend this store and ask for Nickyread more
I like the staff and location, the product isn’t always the best but some of the stuff like the Gorilla Glue and I… think it’s called Galactic Glue are worth buying. Some other stuff I had a hard time smoking because it was so bad. But if you find something you like they’re worth the visit. Good kief too.read more
Alexandra was my sales person with backup from Dwayne. Oh how pot has changed from the 60’s and 70’s. Went cold turkey… off of narcotics in 2010 and went back to using pot. Narcotics since 2001 from back injury. Alexandra spent a lot of time explaining the new product and helped me to make proper choices to what I needed. Thank you so much Alexandra.read more
Surterra is my favorite go to spot. They are constantly running different deals and promotions on all of their products… making it easy to try new things. Dwayne, Alexandria, and Quinn always make things super easy every time I come to Surterra and they are always extremely knowledgeable and friendly. I highly recommend this location.read more
Beautiful shop, and really helpful and kind staff. Dwayne, as well as Patrick went above and beyond in helping me… deciding what was best for my needs. Thanks guys!read more
Amazing service and Dwayne gets a 10/10! Super kind and informative employee. I will be going back for all my medical… needs.read more
I went to the Tampa store on E. Fowler, the staff was super friendly and knowledgeable! Special thanks to Arella, her… kindness made my day… and so fast at what she does!!Note to management: PLEASE ALLOW US TO TIP EXCEPTIONAL SERVICE!! I’m sure you’re not paying them a “living wage”. I would love to show my love with CASH. Thanks again to your awesome staff and please consider my request!read more
Great employees all around, they are very attentive to my needs and the products they dispense are first rate. Wait… times are reasonable and so are the prices. This store is where I go for almost all my needs, by the way, I’m not an employee-just someone who’s shopped around.read more
Patrick was a blessing! Very knowledgeable. He gave detailed explanations of terpenes and product use. First time I’ve… left a facility with the feeling of having been educated. Highly recommend this location. Thanx Patrick! Veniceread more
I was visiting from out of town and was so happy to see the great customer service at this location. Lots of variety… and helpful employees – Dwayne and Britton helped me out with my order and provided great costumer service! 10/10.read more
Great experience! Facility clean, wellness coordinator, Allan, extremely patient and helpful. It was my first visit,… Allan made me feel welcome and he was very knowledgeable.read more
Wow! What an incredible second time visit to Surterra. Alex was extremely knowledgeable on the strains they offer, and… she even went over the terpenes, & lineage and genetics of specific strains I was looking at (can’t wait for the strain guide!). She had a positive attitude and was eager to help me pick out the medicine that would be best for me. As for the products, the quality has already noticeably improved since my last visit 2 months ago (& it was already good!). I’m more than satisfied and will be back!read more
Britton was probably the best employee I’ve had there. I go all the time and they’re always personable but he’s why… I’ll go back. He’s new. But he didn’t bore me with all the details I didn’t want to know. He helped me immediately with what I needed, and then some. I had a problem he fixed with ease. I’m a manager in customer service, and would LOVE more people like him on my team. Had to leave a review to make sure u know how awesome he is !!!read more
I was helped by Ryan. Just about the best customers service I’ve received from any store in the Tampa area. Enjoyable,… knowledgeable, honest. Would recommend for anyone that wants quality and a good price.read more
I would give this cart SIX Stars if I could: Purple Punch ONE of the BEST Carts I have had. Has a GREAT Taste.… Definitely can taste Berries nothing over powering but, Every Toke you take not just the first has that Great Berry Taste. It is very Sweet Taste & Great Buzz. I am going back for more this week.read more
The service here each time has been polite, informative, clean, working ATM, great prices with specials. Vet discount… along with student discount. There’s no comparison with service and appreciation they show. Specifically Ryan and Alex. I asked questions and shared my experience and they directed me to what was recommended to meet my expectations. This my spot.read more
Beautiful Lobby and Friendly staff! Had a little mix up with my order and they were quick to sort things out for me.… Great experience!!read more
Fantastic staff and management. The vibe inside is very relaxing, you’ll want to hang out in the lobby all day. Great… medicine, and they also run some awesome promotions, so keep your eyes peeled on their website.read more
Great service & amazing products! Alexandra is extremely helpful when choosing your products! We appreciate the great… service. Also love the store. The store is more like a boutique! Everyone that works there is very friendly! Thank youread more
At a time when good customer service help is hard to come by, I had amazing service from Ryan at Surterra Tampa. He was… attentive, caring and understanding to my needs which meant so much to me. Everyone there has always treated me with respect and patience but today Ryan went above and beyond! Thanks so much. It was deeply appreciated.read more
Great Service by RYAN! He was very helpful and knowledgeable. I really appreciate the time he took to help me. Glad… they have more organic options too.read more
I was helped by Ryan and Quin today and they were very helpful, super friendly and highly knowledgeable about their… products. I really enjoy Surterra, from the staff, which I have never had a bad experience, being a regular customer at least once a week to the products. I originally came back because you couldn’t beat this stores customer service. But the quality of product and the price for what you get it for is simply the best. On top of that they have daily sales and they always rotate on the products that have the sales. I highly recommend in doing business with this location and you’ll be hooked. They know what they are talking about and it well worth what you pay.read more
They’ve improved 10 times over since opening. I went the first month they opened and was pretty disappointed in the… selection/knowledge of the staff. Just went back last week and had a completely different experience. Quinn, the lead manager, helped me and he was extremely knowledgeable as well as friendly. He got me a discount and was able to answer many questions without looking anything up. Went back the next day to get something I forgot and had another great experience with an employee reccomending me the gel caps(which I loved). Great work improving and teaching your employees, I look forward to becoming a regular customer.read more
I am a new member to the cannabis community and a young woman named SJ was extremely helpful and very informative in… helping me with my first transaction at Surterra! She was a wonderful and very positive employee! I had returned to the store for the second time and I’m sure I will now be a very loyal customer!read more
Surterra has the best selection of concentrates in Tampa. The prices are reasonable and the quality is unmatched,… especially in comparison to other FL dispensaries. Patrick is great and very helpful with recommendations. He took the time to explain details of the products that I did notknow beforehand and made sure we knew all about the products before purchasing. This is the best service and help I have received at a dispensary in Florida. Even though they do not sell flower here, the wide variety of concentrates and cartridges makes up for it. I will definitely be returning.read more
Alex and Ryan were both super helpful in answering any questions I had. They’re very knowledgeable about the products… and strains they carry. Surterra is either recruiting well or super fortunate to have such an outstanding pair of employees.read more
Arella helped me out today and did a great job! I love how personal and understanding everyone in the store seems to… be.Product are great with an interesting variety. I also love how they always have a different type of sale each time I return.read more
First trip to Surterra was a great one! Ryan was super knowledgeable and patiently answered all my FSO questions. I… waited until I’d tried everything he suggested to review. Gotta say, I’ve rarely had such success treating symptoms as I did with these products. Thoroughly impressed with the dispensary and the staff. I will be back, repeatedly.read more
UPDATE: Another recent visit and I am thankful for the help and recommendations made by Ryan. Ryan was genuinely… concerned and interested in helping me find relief. This Surterra continues to impress.I have shopped at more than one Surterra dispensary and have always received great service. This Tampa location was no exception. Vu was especially kind and helpful. I highly recommend!read more
I have shopped at more than one Surterra dispensary and have always received great service. This Tampa location was no… exception. Vu was especially kind and helpful. I highly recommend!read more
Merry & Doug were so helpful and personable. Helped us with all of our questions and choices. Super efficient and kind.… A great shopping and informational experience. Will continue shopping here. Thank you!! (:read more
Quinn, Ryan, Kaleigh and team are amazing at Surterra on Fowler! Very knowledgeable about the different the products… relative to your medical and therapeutic needs. Highly recommend, they’ll take good care of you!read more
Sam and Vu did a great job of answering my questions. They also gave advice on purchasing the vape pen. When I was… ready to check out, Sam made sure to ask if I was the a military member or spouse of a veteran. This enabled me to get a discount I didn’t know I was eligible for. Awesome service!read more
very nice customer service right along with very nice & satisfying Items I recommend This place 100%..
Third visit, and they have been so nice. Sam has helped me twice and has been so compassionate and willing to help in… any way.read more
Allan was fantastic. This was my first visit to Suterra, but I will 100% be back! Keep being awesome
I went in with very little knowledge of cbd and thc ratios and everything and Arella was super helpful and answered all… my questions! She made great suggestions for me and I will definitely be back! All the employees were friendly and welcoming too!read more
Arella was extremely helpful and nice.
Best location I’ve been to yet! Allan was extremely helpful in helping me navigate products to match my needs. Thank… you to all the staff at the Fowler Location. Tried my new products and I love them! Shatter is amazing and very cost effective for me. The right balance of terpines makes the best products and Suterra Wellness in general accomplishes that goal. You guys are the best!read more
I was extremely happy with the service Samantha provided me. She was very knowledgeable and patient during the whole… experience, def my favorite and would recommend for anybody new to the situation and need help. She’s genuine in her cares and concerns towards what I needed which is very rare in Florida period.read more
This place is amazing, not just price wise or cleanliness, which is outstanding but their customer service is… immaculate. I adore all the ladies in there that have helped me every time. I was helped by Sam today and she was not only helpful with my order but was knowledgeable to break down other new products they had in store. Give them all a raise! 🙂read more
Samantha was amazing! So helpful and I loved everything I got. I actually got great sleep with the dream capsules. I… will definitely be back to see Samantha from now on. Thank you for everything!!read more
Love this place and their products. Claire, in particular, has demonstrated a deep knowledge of the products and how… they work. She listened empathetically as I told her my situation, and answered all of my questions beyond satisfaction. Can’t recommend this place highly enough.read more
Past few visits I’ve been dealing with Sam and she is awesome. Very helpful and knowledgeable every time I go there!
Love this place! Samantha is terrific and helped me out a lot today! The first person to alert me that spouses could… use the military discount as well! Thanks Surterra!read more
What a experience Claire and Quin helped me and they knew all the answers to my questions. Like having a conversation… with friends and the products are top notch!!!!! I’d give you 10 stars off your customer service like the some other places I been too! Thank you!!!!!!read more
These are the best dispensaries in Florida great atmosphere very professional staff Claire was very professional and… patient with my many questions. She deserves a raise. Dispensary workers are essential and should be paid as such.read more
Great experience! Very professional and focused on your health. Destiny at the front desk was very friendly and… knowledgeable, and made the whole process quick and easy. Thanks so much!read more
Brian D. & Quentin (hope I got their names right) were both very helpful today. They got me set up with the best… distillate with cannabis derived terpenes that I’ve tried yet. Float brand cartridges (definitely try them if you are on the fence). They had masks on and enforced social distancing while also going our of their way to help me understand the products. Good stuffread more
Quality customer service with quality medicine and well knowledged Staff. Great place to visit. Very friendly… atmosphere. Thanks!read more
Sam was amazing! Best customer service I’ve gotten! Super friendly and knowledgeable.
I had gotten the wrong strain of a product (wanted relief theragels, got zen by mistake). When I realized the mistake I… came back for an exchange, not a return, just wanted to exchange for the right product. I also used my 2nd time 20% off on this product. 2 employees spoke at the same time, one said yes I could, the other said no and the one that said no just said sorry we can’t. At other dispensaries I was given a discount on a product that they said I couldn’t exchange and I hadn’t even used a discount, it was just good customer service.I’m disappointed in the lack of unification on policy (the two employees saying different things) and I am disappointed in the lack of customer care. It was an un-opened product but I can still understand not taking it back in these times, however even when I didn’t use a discount SOME sort of show of customer service would have been nice. I might try other surterra locations but not this one again and it’s the closest dispo to my home.read more
Knowledgeable and friendly staff. Great atmosphere. Wish they offered more options for a discount. Great products but… expensive.read more
I haven’t been to Surterra since 2016. I stopped in today and was so pleased. This place is like a Bud Boutique. It’s… quaint. The staff greeted me immediately and was very knowledgeable. There were three employees there. All three were helping me and other patients. Other dispensaries have ten employees milling about not helping anyone. Service was nice and friendly. I’d love to try flower but it’s not yet available in Tampa. I’m very happy with product and experience!read more
I am extremely pleased with my visit to Surterra. My wellness coordinator was very knowledgeable, professional and… patient. She took time to explain the products, the dosages and how the product is to be used.I would highly recommend the Surterra dispensary. I have had chronic pain for many years, and am happy to have this remedy to relieve my pain. Thank you Surterra.read more
Very nice and patience care associates. Service was instant and I was out within just a few minutes. I recommend their… vape products!read more
Brain was awesome, placed a pick up order and got there as soon as they opened, it was already ready! Helpful with… information about the products. 🙂read more
The staff is amazing, extremely knowledgeable, honest and conpassionate. The products are wonderful. I am loving the… Jimmy Buffet Line. I have interacted with every single staff member and they are superb at their jobs. They all deserve a raise. I may suggest you leave out a tip jar.read more
GREAT MEDICATION albeit a little pricey;Great Medtenders!
Felt nothing but LOVE the moment I walked into Surterra Wellness Center on a beautiful Monday afternoon. I was very… surprised by how different Surterra (Tampa) is compared to the other local dispensary I have frequented since I’ve gotten my medicinal card! VERY clean and filled with lots of zen energy! Dre H. was super knowledgeable in all the products they had available. Gave me great insight as to dosages that I would need on the daily basis. Annie and Ian a.k.a “Yoda” …again all were super friendly and knew everything about everything when it came to products. This has got to be one of the most friendliest places that I have ever had the privilege in visiting and hands down the BEST looking and smelling!! Totally breaks whatever negative stereotypes anyone may have regarding dispensaries, I thought Denver had some nice ones, but Surterra Wellness Center (Tampa) blew my mind and left me with a smile that’s lasted ever since. And also…GREAT PRICES and a WONDERFUL array of QUALITY products. I hope they open one in Riverview, FL soon!!read more
Excellent customer service. Nice clean place.