Surterra Dispensary in Tampa, FL

Matthew
Matthew
1704579772
Alexandra helped me today & she was absolutely phenomenal. She provided excellent recommendations based on the current sales & updated me on the upcoming sales. Her great customer service enhanced my experience & I left with a lot more knowledge than I walked in with. She was not able to dispense my full order but did the math & still managed to dispense me one of the products I wanted. As a fellow employee, I had to write a review & give her the recognition she deserves. This was by far my best experience in a dispensary throughout the last 2 years of being in the medical program. Thank you again, Alexandra!
Jennifer D.
Jennifer D.
1704554438
I love this store. Taylor, Jalen and Alex were the amazing staff that helped me at Surterra yesterday. I am so grateful to have a store that has so many knowledgeable, positive and hardworking people. Every time that I have come to Surterra , I have been satisfied! I definitely would recommend it to anyone who is looking for a dispensary that has great prices and outstanding service!
Robert P.
Robert P.
1703824807
I enjoy being a customer at this location. I definitely have to shout out Aleasha. She is amazing and provides top notch customer service. She is always soo pleasant and informative, making sure I have as much information as possible. I’m educated a little bit each time I visit. Happy to be so close to this location.
Jennifer D.
Jennifer D.
1703263162
Jenni took care of me today when I came to Surterra. She is kind, knowledgeable, and always has a positive attitude. The people that work in this place truly are amazing, they genuinely go above and beyond what they can do to make sure that each customer receives their specific needs and wants. This is my favorite dispensary. The quality of products, the amazing staff, and the fact you actually get your products in a timely manner makes Surterra an excellent place. I am very grateful for this place. This staff really does have a team of superstars.
Ashley L.
Ashley L.
1703261361
I love walking into a warm friendly atmosphere. The staff there is awesome. If you where to be in a bad mood on the way in they will have that frown upside down in no time. They are quick with their service in professional moment. I am grateful for you guys. Thank u
Steve L
Steve L
1698518416
This is my experience only. Suggestion for Suttera seal your flower! The ones that are not sealed that I bought were short. Because they are not sealed anyone can just open it and take some out. It makes no sense as all real good reputable dispensaries, seal their product where you literally have to take a plastic piece off.
Guy 1
Guy 1
1696949058
Stopped by and grabbed two staff picked 1/8ths of flower. They are super dry and have no taste. (Sugar Rush & RM86) I grabbed a live Rosin cart as well. It is as dark as tar. Would definitely Recommend MUV dispensary for better quality medicine.
NatiLovesNails
NatiLovesNails
1696896029
The Fowler location is my favorite Surterra in Tampa! Josh and Jalen totally came in clutch at the last minute right before they closed their doors. I was able to run in and pick up my order. Such a great and friendly staff!!
Josh N.
Josh N.
1696633133
I always prefer Surterra but I recently tried the PAX pods &v spent $50 on the device, let alone, the cartridge. Absolutely horrible!! Somehow the level seems to drop, but I have never once gotten a hit like the standard 513 thread batteries & cartridges get. I've tried grandaddy purple, watermelon, and lemon sour haze between 2 different PAX ERA Pro devices and they've all been a complete waste of money!! Still love you guys but the PAX stuff does not live up to its pricing & talk, by a long shot.*EDIT* Yes, I have the app, it's connected, identifies the cartridges, allows temp control, dose control, etc - means nothing, and is just another source of frustration with this platform.
Brian O.
Brian O.
1695838373
Jalen provided some of the best customer service I’ve ever experienced from a dispensary. Super knowledgeable on the individual terpenes in each product and effects they’d have. I’m new to the state so it was also helpful that Jalen explained how things work here with my prescription. All the staff present was friendly, patient, and made me feel very welcomed. Thank you for the great experience
ericka D.
ericka D.
1692037742
best dispensary in tampa!! it’s so welcoming as soon as you walk in, and everyone is so knowledgeable and friendly. Alexandra was so helpful and was able to tell me any and everything i needed to know! she also recognized me and asked for my pronouns! they also have an incredible selection to choose from, and i’m sure they’d be happy to tell you about any of it!!
Courtney C.
Courtney C.
1691286627
We were greeted by Chris as soon as we walked in! Chris and Alexandra helped my husband and I.Very helpful! Great experience! Highly recommend!
R
R
1691250624
My wife and I were visiting Tampa for a wrestling show. We needed to pick up some meds and decided to stop in for flower and their amazing ratio products. We had two EXCELLENT budtenders, Alexandra and Chris. They were super helpful and had great energy. The store was hella clean, everything was neat, and it was an awesome overall atmosphere. Of course the product was good also! I had the Lemon Zest bud, Yuzi chews (🔥) and Cakez prerolls. Everything was on point! I was nice and medicated for the show! We had a great night! Big shout out to this location for being so friendly, chill and positive! Will definitely visit again when we're in Tampa. Visit this location if you want good meds and phenomonal customer service!
Jada S.
Jada S.
1688762375
Today was my first time in a Surterra and I’m very pleased. Chris was very helpful, patient, and friendly. Also the interior was very clean and looked kept up with. Overall 10/10 experience!
Sarah D.
Sarah D.
1687363317
Dwayne was my budtender today and I have to say he’s a top tier employee. Not only was he courteous and kind but he was knowledgeable and helpful in the best possible way. He made sure I got my loyalty points in order and upsold me on some sale items that I wouldn’t have grabbed if he didn’t point them out, so thank you. I appreciate your down to earth vibe and appreciation for quality cannabis.
E. M.
E. M.
1687112724
Dwayne was awesome at explaining terpenes and even giving me information to further my knowledge. Great to learn along this journey
Ymanee M.
Ymanee M.
1685799022
Greetings my fellow marijuana consumers, I come before you today to commend and give accolades to the employees at Surterra Wellness Medical Marijuana Dispensary. Reason being, I've just recently received my medical marijuana card so I'm a new customer, well, Surterra treated me like a valued customer, educated me on anything I was curious about, and advised me on what they thought I would like. The entire experience in itself was so cool, and one guy in particular, CHRIS, highly professional, relatively understanding, and knowledgeable. Big shout out to the Surterra team, I've just made them my Medical Weed HEADQUARTERS. Head on down today and enjoy the experience, it's worth every dollar.
Dr. Matt P.
Dr. Matt P.
1683330091
Duane helped me today. He was personable. He took the time to look at my account adding a ten percent discount for which my account was eligible. He also spoke to me personally about his bio band on his arm when I asked about it. Nice fellow and quick service.
Justin S.
Justin S.
1680705289
Great experience as usual. Dwayne was awesome enough to double check that I was getting all my rewards. Definitely my go to spot. Always clean and the people are always friendly and helpful.
Bella V.
Bella V.
1680470149
Was visiting from out of town, decided to try out this dispensary, and was pleasantly surprised! Chris was super helpful with me being a first time customer, and had a great attitude. His coworker had a great attitude as well, but I did not catch their name. All around, a good experience. Will definitely be visiting again when I’m back out in Tampa.
Alex V.
Alex V.
1678220868
Amazing find! Never been here before but Chris at the front was extremely knowledgeable and informative with the strains in this dispensary. I got the highest % THC flower in there based on his recommendation. Will definitely be back to stock up next week!
Raquel M.
Raquel M.
1677172839
Was assisted by Jalen and they were BEYOND helpful! We had a lovely chat about terpenes and the effects of the strains. Very knowledgeable and great, quick service. Also very happy with their suggestions!
Christopher G.
Christopher G.
1674754330
I had a great time at this location. It was my first trip to a dispensary, but Dwayne put me right at ease. He was informative without making me feel overwhelmed by all the options available. Will gladly visit again!
Stephanie L.
Stephanie L.
1674240031
Shout out to Tampa Fowler location! Their team is always so incredibly friendly, welcoming and helpful! I seem to learn something new every time I stop in. Kudos to Dwayne who taught me a little about concentrates today.
kyle
kyle
1674089996
Love this place, super friendly and helpful staff. Never had an issue and they always help answer every question I have. Dwayne helps me out a lot and is fantastic.I suggest that the employees should be able to take tips so people can show some more appreciation!
Dwayne M.
Dwayne M.
1669474509
I love the products, love the educated guides, love how the company takes care of us, and most of all I love working here. The only thing I don’t like and hopefully Surterra changes soon is we are the only dispensary in Florida that doesn't let their employees accept tips!! For 1 America is a service economy and second reviews don’t pay the bills but they do make you feel good. I heard through the grapevine that we might be soon where they are testing it on 3 other locations. 🤞
Lee H.
Lee H.
1669220489
Been a loyal customer for years with Surterra. Made a purchase at closing last night at full price. Clerk never mentioned price drop at the point of purchase even though she knew it would drop. Both of my purchases dropped today to 50% off. Customer “Care” offered 10% off on a future purchase. This is not how to build customer loyalty. Will not be setting my foot in Surterra again.
Patrick B.
Patrick B.
1661987492
I love surterra for the quality of their products and the experience in the store, and this is for sure my favorite location! Always happy with my experience, love the help choosing the best products for me. And this time Julia was absolutely wonderful 🙂 I legit left wanting to come back when she’s working again!
Luke
Luke
1658966428
As someone who has never smoked before, I walked into Surterra anxious and confused. Luckily Chis K was there to guide me through the process with a positive attitude and point me to some great products. 10/10 would recommend. Especially with the 60% off first time discount!
Corey H.
Corey H.
1658856126
It was my first time ever visiting Surterra and the experience was awesome and pleasant. I was welcomed in by a lovely team & conversated for a solid 20 minutes while signing up . Great conversation and It felt like a really cool smoke lounge. I must admit out of all the dispensaries I have been too, this is far by the best when it comes to customer service. They answered all my questions without any hesitation and didn't mind taking time to break down things I did not know . Alex, Jalen, & Dwayne were very nice and has A1 customer service as well as knowledge of Medical products in the store . I will definitely be back . One thing that surprised me was when I was going to offer a tip...I read a sign where they do not take tips but will gladly like a review. I think that they should be allowed to get a tip if possible ...especially with the great customer service they bring to the table . Well I highly recommend this place if you haven't been.
Allan K.
Allan K.
1657427714
Friendly, kind and patient staff. Alexandra and Chris and all the staff there are always excellent with customer service. And after 2 years of being a medical cannabis patient, surterra def has the best deals and their products are highly effective. The flower is top notch. There's no hit or miss, here.
jkarnes45
jkarnes45
1656223705
This store always has what I'm looking for. My experience, there has always been good as the employees are friendly and knowledgeable. Definitely would recommend. Sammi was especially helpful today.
Hazel L.
Hazel L.
1654864282
Was completely new to cannabis or any of its related products. I left filled with knowledge and felt way less nervous to start this journey. I was greeted by Jalen she was very personable and helped ease a lot of first time jitters.
Sara M.
Sara M.
1654745441
Love, love Surterra. All of their people know their stuff and are extremely friendly. They will always steer you in the right direction. Including maximizing your dollar. Great experience every time. Do not hesitate to go!
maxplayz321
maxplayz321
1654560597
Great place to buy flower!! The staff is very friendly and Connor was able to help me out today and get me exactly what I needed. The past couple of months that I have been coming here the flower has always been great with large nugs
Brian Is G.
Brian Is G.
1652113191
Friendly and very helpful staff members, Christopher was very knowledgeable of any questions I had.Everything is super organized and find what you are looking for. First time there and was in and out in under 15 minutes. Definitely recommend going
Allie
Allie
1650628721
Surterra Wellness at the Fowler location has been an absolute delight every time I’ve come in. From packing my online orders quick, applying any promos so I always have the best deal, and chatting about the medicinal benefits of the products. They’re amazing. While I can appreciate a few other places I’ve been to, Surterra takes the cake with the best medicinal products and best trained staff with cannabis. Thank you for helping me quit 14 pills a day and switch to cannabis, I’ll forever be thankful to Surterra for offering what I need to be successfully holistic.
Jake
Jake
1648858173
Been going here for a couple of weeks now. I always have great experiences and that was no different today. Alexandra was beyond helpful in finding the exact products for me based on my needs, and they all lived up to or exceeded expectations. She was very friendly and even got me an extra discount for being a student that I didn’t know about. Alexandra, as well as Dwayne, gave great input on the products and overall were nothing short of fantastic; I hope they are recognized as such. Thanks Alexandra, Dwayne, and the rest of the Surterra crew for being the best!
Joan W.
Joan W.
1648517599
I am a senior citizen and brand new to medical Marijuana. Nicky at the Tampa store was very helpful in guiding me to what product and strengths would provide me with relief. She nailed it! I will become more active because I'm not in pain anymore. WOW. Thank you.
Bronami
Bronami
1648383995
A very comfortable and pleasant experience. Sammi was so amiable and helpful, she made my first experience at Surterra an easy one. The store interior is quiet and home-like and the staff are very welcoming; this and their generous first-purchase discount makes Surterra a great dispensary for new patients.
Donald M.
Donald M.
1648229668
My first time at this store was outstanding. The staff are very friendly and the store's design was very elegant and welcoming. The employee that helped me was Chris and he was by far the best. He was very knowledgeable in all of the product and explained the breakdown to each product I asked about. Chris was also able to help suggest the products that would help me the most and explain why; which made my selection much easier than any other place I have been. All of the products were priced very well and their breakdown was very easy to understand. The Discounts were very nice, but my experience was better than any sale I could get.
Jean
Jean
1647626389
Thanks for the first time visit was awesome. I do appreciate Alexandra who actually sat down with me and explain how everything works thanks again. You should be the GM
Gary
Gary
1646334589
Today I visited Alexandra as a first time shopper. First, she is very knowledgeable about the products as well as your general need to know information and education. Discounts/sales are awesome. Was extremely satisfied with my walk away experience. 😎 highly recommend.
Tammy B.
Tammy B.
1645414208
I was so surprised to see that y’all are selling flower now at this location. I was very Happy with the selection and first time guess get 60% off wow I wish I had the money to buy more at that price! 40% off my next visit though so that’s pretty good!Dwayne was so helpful and informative, I look forward to visiting him again soon!
Gregg B.
Gregg B.
1645137845
Chris was fantastic. He listened to my needs and recommended exactly what he felt was right for me. And boy was he right. Dwayne was also really good. Special shout out to Nicky. Everyone was awesome.
Rita M.
Rita M.
1643569411
Surterra is the only mm store I shop. Today, it was Dwayne who helped me. He found extra discount to save me $40 and updated my account so i could get future discounts. Quin always calls me by name and has my good to go order ready before I'm even close to the registers. Every employee is knowledgeable and helpful. The Tampa store is my favorite (the Tally store behind Publix at Thomasville and I 10 also very good).The store is always neat and clean, just like the first day it opened. Also, ecstatic this Tampa store selling edibles and flower. I had to make a 1.5 hr drive to get it before, and that's not a good health decision (not in delivery area yet). Now, I can shop on line, pay on line, walk in and pick up. So easy. I'd give more stars if available. 😊
Hilario A. G.
Hilario A. G.
1643499460
The other day was my 1st time visiting this store and it was nice. Nicky helped throughout the entire order and took her time explaining the products. I recommend this store and ask for Nicky
Mark's at T.
Mark's at T.
1643239674
I like the staff and location, the product isn't always the best but some of the stuff like the Gorilla Glue and I think it's called Galactic Glue are worth buying. Some other stuff I had a hard time smoking because it was so bad. But if you find something you like they're worth the visit. Good kief too.
Dan Q.
Dan Q.
1642852477
Alexandra was my sales person with backup from Dwayne. Oh how pot has changed from the 60's and 70's. Went cold turkey off of narcotics in 2010 and went back to using pot. Narcotics since 2001 from back injury. Alexandra spent a lot of time explaining the new product and helped me to make proper choices to what I needed. Thank you so much Alexandra.
Shay M.
Shay M.
1642826433
Surterra is my favorite go to spot. They are constantly running different deals and promotions on all of their products making it easy to try new things. Dwayne, Alexandria, and Quinn always make things super easy every time I come to Surterra and they are always extremely knowledgeable and friendly. I highly recommend this location.
Zachery V.
Zachery V.
1642699602
Beautiful shop, and really helpful and kind staff. Dwayne, as well as Patrick went above and beyond in helping me deciding what was best for my needs. Thanks guys!
A Google U.
A Google U.
1642023467
Amazing service and Dwayne gets a 10/10! Super kind and informative employee. I will be going back for all my medical needs.
Michael K.
Michael K.
1641926007
I went to the Tampa store on E. Fowler, the staff was super friendly and knowledgeable! Special thanks to Arella, her kindness made my day... and so fast at what she does!!Note to management: PLEASE ALLOW US TO TIP EXCEPTIONAL SERVICE!! I'm sure you're not paying them a "living wage". I would love to show my love with CASH. Thanks again to your awesome staff and please consider my request!
Eric
Eric
1641652209
Great employees all around, they are very attentive to my needs and the products they dispense are first rate. Wait times are reasonable and so are the prices. This store is where I go for almost all my needs, by the way, I’m not an employee-just someone who’s shopped around.
Lulu S.
Lulu S.
1641156345
Patrick was a blessing! Very knowledgeable. He gave detailed explanations of terpenes and product use. First time I’ve left a facility with the feeling of having been educated. Highly recommend this location. Thanx Patrick! Venice
Julia L.
Julia L.
1640973137
I was visiting from out of town and was so happy to see the great customer service at this location. Lots of variety and helpful employees - Dwayne and Britton helped me out with my order and provided great costumer service! 10/10.
shirley S.
shirley S.
1638557739
Great experience! Facility clean, wellness coordinator, Allan, extremely patient and helpful. It was my first visit, Allan made me feel welcome and he was very knowledgeable.
Stephen H
Stephen H
1637184316
Wow! What an incredible second time visit to Surterra. Alex was extremely knowledgeable on the strains they offer, and she even went over the terpenes, & lineage and genetics of specific strains I was looking at (can’t wait for the strain guide!). She had a positive attitude and was eager to help me pick out the medicine that would be best for me. As for the products, the quality has already noticeably improved since my last visit 2 months ago (& it was already good!). I’m more than satisfied and will be back!
Cait P.
Cait P.
1636589075
Britton was probably the best employee I’ve had there. I go all the time and they’re always personable but he’s why I’ll go back. He’s new. But he didn’t bore me with all the details I didn’t want to know. He helped me immediately with what I needed, and then some. I had a problem he fixed with ease. I’m a manager in customer service, and would LOVE more people like him on my team. Had to leave a review to make sure u know how awesome he is !!!
J G.
J G.
1634925123
I was helped by Ryan. Just about the best customers service I’ve received from any store in the Tampa area. Enjoyable, knowledgeable, honest. Would recommend for anyone that wants quality and a good price.
Richard C.
Richard C.
1634613898
I would give this cart SIX Stars if I could: Purple Punch ONE of the BEST Carts I have had. Has a GREAT Taste. Definitely can taste Berries nothing over powering but, Every Toke you take not just the first has that Great Berry Taste. It is very Sweet Taste & Great Buzz. I am going back for more this week.
Kim H.
Kim H.
1633195227
The service here each time has been polite, informative, clean, working ATM, great prices with specials. Vet discount along with student discount. There’s no comparison with service and appreciation they show. Specifically Ryan and Alex. I asked questions and shared my experience and they directed me to what was recommended to meet my expectations. This my spot.
Jeremiah F.
Jeremiah F.
1632416624
Beautiful Lobby and Friendly staff! Had a little mix up with my order and they were quick to sort things out for me. Great experience!!
Britton
Britton
1629303793
Fantastic staff and management. The vibe inside is very relaxing, you'll want to hang out in the lobby all day. Great medicine, and they also run some awesome promotions, so keep your eyes peeled on their website.
Arriana A.
Arriana A.
1628544150
Great service & amazing products! Alexandra is extremely helpful when choosing your products! We appreciate the great service. Also love the store. The store is more like a boutique! Everyone that works there is very friendly! Thank you
Laurie D.
Laurie D.
1627425200
At a time when good customer service help is hard to come by, I had amazing service from Ryan at Surterra Tampa. He was attentive, caring and understanding to my needs which meant so much to me. Everyone there has always treated me with respect and patience but today Ryan went above and beyond! Thanks so much. It was deeply appreciated.
Tyler H.
Tyler H.
1627224360
Great Service by RYAN! He was very helpful and knowledgeable. I really appreciate the time he took to help me. Glad they have more organic options too.
Kelli C.
Kelli C.
1624816040
I was helped by Ryan and Quin today and they were very helpful, super friendly and highly knowledgeable about their products. I really enjoy Surterra, from the staff, which I have never had a bad experience, being a regular customer at least once a week to the products. I originally came back because you couldn’t beat this stores customer service. But the quality of product and the price for what you get it for is simply the best. On top of that they have daily sales and they always rotate on the products that have the sales. I highly recommend in doing business with this location and you’ll be hooked. They know what they are talking about and it well worth what you pay.
They've improved 10 times over since opening. I went the first month they opened and was pretty disappointed in the selection/knowledge of the staff. Just went back last week and had a completely different experience. Quinn, the lead manager, helped me and he was extremely knowledgeable as well as friendly. He got me a discount and was able to answer many questions without looking anything up. Went back the next day to get something I forgot and had another great experience with an employee reccomending me the gel caps(which I loved). Great work improving and teaching your employees, I look forward to becoming a regular customer.
Ari
Ari
1622596751
I am a new member to the cannabis community and a young woman named SJ was extremely helpful and very informative in helping me with my first transaction at Surterra! She was a wonderful and very positive employee! I had returned to the store for the second time and I'm sure I will now be a very loyal customer!
Amanda K.
Amanda K.
1622586342
Surterra has the best selection of concentrates in Tampa. The prices are reasonable and the quality is unmatched, especially in comparison to other FL dispensaries. Patrick is great and very helpful with recommendations. He took the time to explain details of the products that I did notknow beforehand and made sure we knew all about the products before purchasing. This is the best service and help I have received at a dispensary in Florida. Even though they do not sell flower here, the wide variety of concentrates and cartridges makes up for it. I will definitely be returning.
Britton
Britton
1620840731
Alex and Ryan were both super helpful in answering any questions I had. They're very knowledgeable about the products and strains they carry. Surterra is either recruiting well or super fortunate to have such an outstanding pair of employees.
Vonte O.
Vonte O.
1617400070
Arella helped me out today and did a great job! I love how personal and understanding everyone in the store seems to be.Product are great with an interesting variety. I also love how they always have a different type of sale each time I return.
Erin W.
Erin W.
1617238086
First trip to Surterra was a great one! Ryan was super knowledgeable and patiently answered all my FSO questions. I waited until I'd tried everything he suggested to review. Gotta say, I've rarely had such success treating symptoms as I did with these products. Thoroughly impressed with the dispensary and the staff. I will be back, repeatedly.
Melissa G.
Melissa G.
1611936473
UPDATE: Another recent visit and I am thankful for the help and recommendations made by Ryan. Ryan was genuinely concerned and interested in helping me find relief. This Surterra continues to impress.I have shopped at more than one Surterra dispensary and have always received great service. This Tampa location was no exception. Vu was especially kind and helpful. I highly recommend!
Melissa G.
Melissa G.
1611760796
I have shopped at more than one Surterra dispensary and have always received great service. This Tampa location was no exception. Vu was especially kind and helpful. I highly recommend!
Emily B.
Emily B.
1609545862
Merry & Doug were so helpful and personable. Helped us with all of our questions and choices. Super efficient and kind. A great shopping and informational experience. Will continue shopping here. Thank you!! (:
Ross K.
Ross K.
1608742462
Quinn, Ryan, Kaleigh and team are amazing at Surterra on Fowler! Very knowledgeable about the different the products relative to your medical and therapeutic needs. Highly recommend, they’ll take good care of you!
Lorraine W.
Lorraine W.
1602466458
Sam and Vu did a great job of answering my questions. They also gave advice on purchasing the vape pen. When I was ready to check out, Sam made sure to ask if I was the a military member or spouse of a veteran. This enabled me to get a discount I didn't know I was eligible for. Awesome service!
meme I.
meme I.
1601614118
very nice customer service right along with very nice & satisfying Items I recommend This place 100%..
Lauren F.
Lauren F.
1601331467
Third visit, and they have been so nice. Sam has helped me twice and has been so compassionate and willing to help in any way.
Kat B.
Kat B.
1600904625
Allan was fantastic. This was my first visit to Suterra, but I will 100% be back! Keep being awesome
Emily B.
Emily B.
1600203207
I went in with very little knowledge of cbd and thc ratios and everything and Arella was super helpful and answered all my questions! She made great suggestions for me and I will definitely be back! All the employees were friendly and welcoming too!
Derk S.
Derk S.
1599481825
Arella was extremely helpful and nice.
Bonnie L.
Bonnie L.
1598977004
Best location I’ve been to yet! Allan was extremely helpful in helping me navigate products to match my needs. Thank you to all the staff at the Fowler Location. Tried my new products and I love them! Shatter is amazing and very cost effective for me. The right balance of terpines makes the best products and Suterra Wellness in general accomplishes that goal. You guys are the best!
caleb E.
caleb E.
1597887880
I was extremely happy with the service Samantha provided me. She was very knowledgeable and patient during the whole experience, def my favorite and would recommend for anybody new to the situation and need help. She's genuine in her cares and concerns towards what I needed which is very rare in Florida period.
Kelli C.
Kelli C.
1597747212
This place is amazing, not just price wise or cleanliness, which is outstanding but their customer service is immaculate. I adore all the ladies in there that have helped me every time. I was helped by Sam today and she was not only helpful with my order but was knowledgeable to break down other new products they had in store. Give them all a raise! 🙂
Shanna H.
Shanna H.
1597533660
Samantha was amazing! So helpful and I loved everything I got. I actually got great sleep with the dream capsules. I will definitely be back to see Samantha from now on. Thank you for everything!!
Thomas M.
Thomas M.
1597441487
Love this place and their products. Claire, in particular, has demonstrated a deep knowledge of the products and how they work. She listened empathetically as I told her my situation, and answered all of my questions beyond satisfaction. Can’t recommend this place highly enough.
zuhair F.
zuhair F.
1597060322
Past few visits I’ve been dealing with Sam and she is awesome. Very helpful and knowledgeable every time I go there!
Jeep L.
Jeep L.
1597011488
Love this place! Samantha is terrific and helped me out a lot today! The first person to alert me that spouses could use the military discount as well! Thanks Surterra!
Jose C.
Jose C.
1596670106
What a experience Claire and Quin helped me and they knew all the answers to my questions. Like having a conversation with friends and the products are top notch!!!!! I'd give you 10 stars off your customer service like the some other places I been too! Thank you!!!!!!
Doug N.
Doug N.
1595686235
These are the best dispensaries in Florida great atmosphere very professional staff Claire was very professional and patient with my many questions. She deserves a raise. Dispensary workers are essential and should be paid as such.
Britton
Britton
1594668691
Great experience! Very professional and focused on your health. Destiny at the front desk was very friendly and knowledgeable, and made the whole process quick and easy. Thanks so much!
Sprout H.
Sprout H.
1589572556
Brian D. & Quentin (hope I got their names right) were both very helpful today. They got me set up with the best distillate with cannabis derived terpenes that I've tried yet. Float brand cartridges (definitely try them if you are on the fence). They had masks on and enforced social distancing while also going our of their way to help me understand the products. Good stuff
dylan B.
dylan B.
1589501333
Quality customer service with quality medicine and well knowledged Staff. Great place to visit. Very friendly atmosphere. Thanks!
Raeanna C.
Raeanna C.
1588287908
Sam was amazing! Best customer service I’ve gotten! Super friendly and knowledgeable.
Dakota D.
Dakota D.
1586973787
I had gotten the wrong strain of a product (wanted relief theragels, got zen by mistake). When I realized the mistake I came back for an exchange, not a return, just wanted to exchange for the right product. I also used my 2nd time 20% off on this product. 2 employees spoke at the same time, one said yes I could, the other said no and the one that said no just said sorry we can't. At other dispensaries I was given a discount on a product that they said I couldn't exchange and I hadn't even used a discount, it was just good customer service.I'm disappointed in the lack of unification on policy (the two employees saying different things) and I am disappointed in the lack of customer care. It was an un-opened product but I can still understand not taking it back in these times, however even when I didn't use a discount SOME sort of show of customer service would have been nice. I might try other surterra locations but not this one again and it's the closest dispo to my home.
 Claudia  F
Claudia F
1583198894
Knowledgeable and friendly staff. Great atmosphere. Wish they offered more options for a discount. Great products but expensive.
Stephanie L.
Stephanie L.
1580752233
I haven’t been to Surterra since 2016. I stopped in today and was so pleased. This place is like a Bud Boutique. It’s quaint. The staff greeted me immediately and was very knowledgeable. There were three employees there. All three were helping me and other patients. Other dispensaries have ten employees milling about not helping anyone. Service was nice and friendly. I’d love to try flower but it’s not yet available in Tampa. I’m very happy with product and experience!
Denise C.
Denise C.
1576805544
I am extremely pleased with my visit to Surterra. My wellness coordinator was very knowledgeable, professional and patient. She took time to explain the products, the dosages and how the product is to be used.I would highly recommend the Surterra dispensary. I have had chronic pain for many years, and am happy to have this remedy to relieve my pain. Thank you Surterra.
Janelle S.
Janelle S.
1575490689
Very nice and patience care associates. Service was instant and I was out within just a few minutes. I recommend their vape products!
Morgan T.
Morgan T.
1575393636
Brain was awesome, placed a pick up order and got there as soon as they opened, it was already ready! Helpful with information about the products. 🙂
Samantha B.
Samantha B.
1574714985
The staff is amazing, extremely knowledgeable, honest and conpassionate. The products are wonderful. I am loving the Jimmy Buffet Line. I have interacted with every single staff member and they are superb at their jobs. They all deserve a raise. I may suggest you leave out a tip jar.
Fig C.
Fig C.
1570120808
GREAT MEDICATION albeit a little pricey;Great Medtenders!
Frantz M.
Frantz M.
1519859669
Felt nothing but LOVE the moment I walked into Surterra Wellness Center on a beautiful Monday afternoon. I was very surprised by how different Surterra (Tampa) is compared to the other local dispensary I have frequented since I've gotten my medicinal card! VERY clean and filled with lots of zen energy! Dre H. was super knowledgeable in all the products they had available. Gave me great insight as to dosages that I would need on the daily basis. Annie and Ian a.k.a "Yoda" ...again all were super friendly and knew everything about everything when it came to products. This has got to be one of the most friendliest places that I have ever had the privilege in visiting and hands down the BEST looking and smelling!! Totally breaks whatever negative stereotypes anyone may have regarding dispensaries, I thought Denver had some nice ones, but Surterra Wellness Center (Tampa) blew my mind and left me with a smile that's lasted ever since. And also...GREAT PRICES and a WONDERFUL array of QUALITY products. I hope they open one in Riverview, FL soon!!
dawnie L.
dawnie L.
1515778986
Excellent customer service. Nice clean place.
Next Reviews
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2558 E Fowler Ave
Tampa, FL 33612

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CLOSED
CLOSED

    Payment Methods:

    Cash Only
    ATM Available On Site

    Dispensaries Nearby

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    Surterra Deals and Discounts

    Everyday Discounts

    New Patient

    60% OFF

    • Get 60% off of your first purchase.
    • NO minimum purchase required.

    Second Trip

    20% OFF

    • Get 20% off of your second purchase.
    • NO minimum purchase required!
    • Whole flower products not eligible for discount.

    Veterans Discount

    15% OFF

    • This discount can extend to a dependent family member.
    • Whole flower products are not eligible for discount.

    Pediatrics Discount

    20% OFF

    • Whole flower products are not eligible for discount.

    ABOUT THIS DISPENSARY

    Surterra, located at 2558 E Fowler Ave in Tampa, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Surterra is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Surterra grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Surterra in Tampa does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Surterra

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Surterra in Tampa online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Matthew
    Matthew
    1704579772
    Alexandra helped me today & she was absolutely phenomenal. She provided excellent recommendations based on the current sales & updated me on the upcoming sales. Her great customer service enhanced my experience & I left with a lot more knowledge than I walked in with. She was not able to dispense my full order but did the math & still managed to dispense me one of the products I wanted. As a fellow employee, I had to write a review & give her the recognition she deserves. This was by far my best experience in a dispensary throughout the last 2 years of being in the medical program. Thank you again, Alexandra!
    Jennifer D.
    Jennifer D.
    1704554438
    I love this store. Taylor, Jalen and Alex were the amazing staff that helped me at Surterra yesterday. I am so grateful to have a store that has so many knowledgeable, positive and hardworking people. Every time that I have come to Surterra , I have been satisfied! I definitely would recommend it to anyone who is looking for a dispensary that has great prices and outstanding service!
    Robert P.
    Robert P.
    1703824807
    I enjoy being a customer at this location. I definitely have to shout out Aleasha. She is amazing and provides top notch customer service. She is always soo pleasant and informative, making sure I have as much information as possible. I’m educated a little bit each time I visit. Happy to be so close to this location.
    Jennifer D.
    Jennifer D.
    1703263162
    Jenni took care of me today when I came to Surterra. She is kind, knowledgeable, and always has a positive attitude. The people that work in this place truly are amazing, they genuinely go above and beyond what they can do to make sure that each customer receives their specific needs and wants. This is my favorite dispensary. The quality of products, the amazing staff, and the fact you actually get your products in a timely manner makes Surterra an excellent place. I am very grateful for this place. This staff really does have a team of superstars.
    Ashley L.
    Ashley L.
    1703261361
    I love walking into a warm friendly atmosphere. The staff there is awesome. If you where to be in a bad mood on the way in they will have that frown upside down in no time. They are quick with their service in professional moment. I am grateful for you guys. Thank u
    Steve L
    Steve L
    1698518416
    This is my experience only. Suggestion for Suttera seal your flower! The ones that are not sealed that I bought were short. Because they are not sealed anyone can just open it and take some out. It makes no sense as all real good reputable dispensaries, seal their product where you literally have to take a plastic piece off.
    Guy 1
    Guy 1
    1696949058
    Stopped by and grabbed two staff picked 1/8ths of flower. They are super dry and have no taste. (Sugar Rush & RM86) I grabbed a live Rosin cart as well. It is as dark as tar. Would definitely Recommend MUV dispensary for better quality medicine.
    NatiLovesNails
    NatiLovesNails
    1696896029
    The Fowler location is my favorite Surterra in Tampa! Josh and Jalen totally came in clutch at the last minute right before they closed their doors. I was able to run in and pick up my order. Such a great and friendly staff!!
    Josh N.
    Josh N.
    1696633133
    I always prefer Surterra but I recently tried the PAX pods &v spent $50 on the device, let alone, the cartridge. Absolutely horrible!! Somehow the level seems to drop, but I have never once gotten a hit like the standard 513 thread batteries & cartridges get. I've tried grandaddy purple, watermelon, and lemon sour haze between 2 different PAX ERA Pro devices and they've all been a complete waste of money!! Still love you guys but the PAX stuff does not live up to its pricing & talk, by a long shot.*EDIT* Yes, I have the app, it's connected, identifies the cartridges, allows temp control, dose control, etc - means nothing, and is just another source of frustration with this platform.
    Brian O.
    Brian O.
    1695838373
    Jalen provided some of the best customer service I’ve ever experienced from a dispensary. Super knowledgeable on the individual terpenes in each product and effects they’d have. I’m new to the state so it was also helpful that Jalen explained how things work here with my prescription. All the staff present was friendly, patient, and made me feel very welcomed. Thank you for the great experience
    ericka D.
    ericka D.
    1692037742
    best dispensary in tampa!! it’s so welcoming as soon as you walk in, and everyone is so knowledgeable and friendly. Alexandra was so helpful and was able to tell me any and everything i needed to know! she also recognized me and asked for my pronouns! they also have an incredible selection to choose from, and i’m sure they’d be happy to tell you about any of it!!
    Courtney C.
    Courtney C.
    1691286627
    We were greeted by Chris as soon as we walked in! Chris and Alexandra helped my husband and I.Very helpful! Great experience! Highly recommend!
    R
    R
    1691250624
    My wife and I were visiting Tampa for a wrestling show. We needed to pick up some meds and decided to stop in for flower and their amazing ratio products. We had two EXCELLENT budtenders, Alexandra and Chris. They were super helpful and had great energy. The store was hella clean, everything was neat, and it was an awesome overall atmosphere. Of course the product was good also! I had the Lemon Zest bud, Yuzi chews (🔥) and Cakez prerolls. Everything was on point! I was nice and medicated for the show! We had a great night! Big shout out to this location for being so friendly, chill and positive! Will definitely visit again when we're in Tampa. Visit this location if you want good meds and phenomonal customer service!
    Jada S.
    Jada S.
    1688762375
    Today was my first time in a Surterra and I’m very pleased. Chris was very helpful, patient, and friendly. Also the interior was very clean and looked kept up with. Overall 10/10 experience!
    Sarah D.
    Sarah D.
    1687363317
    Dwayne was my budtender today and I have to say he’s a top tier employee. Not only was he courteous and kind but he was knowledgeable and helpful in the best possible way. He made sure I got my loyalty points in order and upsold me on some sale items that I wouldn’t have grabbed if he didn’t point them out, so thank you. I appreciate your down to earth vibe and appreciation for quality cannabis.
    E. M.
    E. M.
    1687112724
    Dwayne was awesome at explaining terpenes and even giving me information to further my knowledge. Great to learn along this journey
    Ymanee M.
    Ymanee M.
    1685799022
    Greetings my fellow marijuana consumers, I come before you today to commend and give accolades to the employees at Surterra Wellness Medical Marijuana Dispensary. Reason being, I've just recently received my medical marijuana card so I'm a new customer, well, Surterra treated me like a valued customer, educated me on anything I was curious about, and advised me on what they thought I would like. The entire experience in itself was so cool, and one guy in particular, CHRIS, highly professional, relatively understanding, and knowledgeable. Big shout out to the Surterra team, I've just made them my Medical Weed HEADQUARTERS. Head on down today and enjoy the experience, it's worth every dollar.
    Dr. Matt P.
    Dr. Matt P.
    1683330091
    Duane helped me today. He was personable. He took the time to look at my account adding a ten percent discount for which my account was eligible. He also spoke to me personally about his bio band on his arm when I asked about it. Nice fellow and quick service.
    Justin S.
    Justin S.
    1680705289
    Great experience as usual. Dwayne was awesome enough to double check that I was getting all my rewards. Definitely my go to spot. Always clean and the people are always friendly and helpful.
    Bella V.
    Bella V.
    1680470149
    Was visiting from out of town, decided to try out this dispensary, and was pleasantly surprised! Chris was super helpful with me being a first time customer, and had a great attitude. His coworker had a great attitude as well, but I did not catch their name. All around, a good experience. Will definitely be visiting again when I’m back out in Tampa.
    Alex V.
    Alex V.
    1678220868
    Amazing find! Never been here before but Chris at the front was extremely knowledgeable and informative with the strains in this dispensary. I got the highest % THC flower in there based on his recommendation. Will definitely be back to stock up next week!
    Raquel M.
    Raquel M.
    1677172839
    Was assisted by Jalen and they were BEYOND helpful! We had a lovely chat about terpenes and the effects of the strains. Very knowledgeable and great, quick service. Also very happy with their suggestions!
    Christopher G.
    Christopher G.
    1674754330
    I had a great time at this location. It was my first trip to a dispensary, but Dwayne put me right at ease. He was informative without making me feel overwhelmed by all the options available. Will gladly visit again!
    Stephanie L.
    Stephanie L.
    1674240031
    Shout out to Tampa Fowler location! Their team is always so incredibly friendly, welcoming and helpful! I seem to learn something new every time I stop in. Kudos to Dwayne who taught me a little about concentrates today.
    kyle
    kyle
    1674089996
    Love this place, super friendly and helpful staff. Never had an issue and they always help answer every question I have. Dwayne helps me out a lot and is fantastic.I suggest that the employees should be able to take tips so people can show some more appreciation!
    Dwayne M.
    Dwayne M.
    1669474509
    I love the products, love the educated guides, love how the company takes care of us, and most of all I love working here. The only thing I don’t like and hopefully Surterra changes soon is we are the only dispensary in Florida that doesn't let their employees accept tips!! For 1 America is a service economy and second reviews don’t pay the bills but they do make you feel good. I heard through the grapevine that we might be soon where they are testing it on 3 other locations. 🤞
    Lee H.
    Lee H.
    1669220489
    Been a loyal customer for years with Surterra. Made a purchase at closing last night at full price. Clerk never mentioned price drop at the point of purchase even though she knew it would drop. Both of my purchases dropped today to 50% off. Customer “Care” offered 10% off on a future purchase. This is not how to build customer loyalty. Will not be setting my foot in Surterra again.
    Patrick B.
    Patrick B.
    1661987492
    I love surterra for the quality of their products and the experience in the store, and this is for sure my favorite location! Always happy with my experience, love the help choosing the best products for me. And this time Julia was absolutely wonderful 🙂 I legit left wanting to come back when she’s working again!
    Luke
    Luke
    1658966428
    As someone who has never smoked before, I walked into Surterra anxious and confused. Luckily Chis K was there to guide me through the process with a positive attitude and point me to some great products. 10/10 would recommend. Especially with the 60% off first time discount!
    Corey H.
    Corey H.
    1658856126
    It was my first time ever visiting Surterra and the experience was awesome and pleasant. I was welcomed in by a lovely team & conversated for a solid 20 minutes while signing up . Great conversation and It felt like a really cool smoke lounge. I must admit out of all the dispensaries I have been too, this is far by the best when it comes to customer service. They answered all my questions without any hesitation and didn't mind taking time to break down things I did not know . Alex, Jalen, & Dwayne were very nice and has A1 customer service as well as knowledge of Medical products in the store . I will definitely be back . One thing that surprised me was when I was going to offer a tip...I read a sign where they do not take tips but will gladly like a review. I think that they should be allowed to get a tip if possible ...especially with the great customer service they bring to the table . Well I highly recommend this place if you haven't been.
    Allan K.
    Allan K.
    1657427714
    Friendly, kind and patient staff. Alexandra and Chris and all the staff there are always excellent with customer service. And after 2 years of being a medical cannabis patient, surterra def has the best deals and their products are highly effective. The flower is top notch. There's no hit or miss, here.
    jkarnes45
    jkarnes45
    1656223705
    This store always has what I'm looking for. My experience, there has always been good as the employees are friendly and knowledgeable. Definitely would recommend. Sammi was especially helpful today.
    Hazel L.
    Hazel L.
    1654864282
    Was completely new to cannabis or any of its related products. I left filled with knowledge and felt way less nervous to start this journey. I was greeted by Jalen she was very personable and helped ease a lot of first time jitters.
    Sara M.
    Sara M.
    1654745441
    Love, love Surterra. All of their people know their stuff and are extremely friendly. They will always steer you in the right direction. Including maximizing your dollar. Great experience every time. Do not hesitate to go!
    maxplayz321
    maxplayz321
    1654560597
    Great place to buy flower!! The staff is very friendly and Connor was able to help me out today and get me exactly what I needed. The past couple of months that I have been coming here the flower has always been great with large nugs
    Brian Is G.
    Brian Is G.
    1652113191
    Friendly and very helpful staff members, Christopher was very knowledgeable of any questions I had.Everything is super organized and find what you are looking for. First time there and was in and out in under 15 minutes. Definitely recommend going
    Allie
    Allie
    1650628721
    Surterra Wellness at the Fowler location has been an absolute delight every time I’ve come in. From packing my online orders quick, applying any promos so I always have the best deal, and chatting about the medicinal benefits of the products. They’re amazing. While I can appreciate a few other places I’ve been to, Surterra takes the cake with the best medicinal products and best trained staff with cannabis. Thank you for helping me quit 14 pills a day and switch to cannabis, I’ll forever be thankful to Surterra for offering what I need to be successfully holistic.
    Jake
    Jake
    1648858173
    Been going here for a couple of weeks now. I always have great experiences and that was no different today. Alexandra was beyond helpful in finding the exact products for me based on my needs, and they all lived up to or exceeded expectations. She was very friendly and even got me an extra discount for being a student that I didn’t know about. Alexandra, as well as Dwayne, gave great input on the products and overall were nothing short of fantastic; I hope they are recognized as such. Thanks Alexandra, Dwayne, and the rest of the Surterra crew for being the best!
    Joan W.
    Joan W.
    1648517599
    I am a senior citizen and brand new to medical Marijuana. Nicky at the Tampa store was very helpful in guiding me to what product and strengths would provide me with relief. She nailed it! I will become more active because I'm not in pain anymore. WOW. Thank you.
    Bronami
    Bronami
    1648383995
    A very comfortable and pleasant experience. Sammi was so amiable and helpful, she made my first experience at Surterra an easy one. The store interior is quiet and home-like and the staff are very welcoming; this and their generous first-purchase discount makes Surterra a great dispensary for new patients.
    Donald M.
    Donald M.
    1648229668
    My first time at this store was outstanding. The staff are very friendly and the store's design was very elegant and welcoming. The employee that helped me was Chris and he was by far the best. He was very knowledgeable in all of the product and explained the breakdown to each product I asked about. Chris was also able to help suggest the products that would help me the most and explain why; which made my selection much easier than any other place I have been. All of the products were priced very well and their breakdown was very easy to understand. The Discounts were very nice, but my experience was better than any sale I could get.
    Jean
    Jean
    1647626389
    Thanks for the first time visit was awesome. I do appreciate Alexandra who actually sat down with me and explain how everything works thanks again. You should be the GM
    Gary
    Gary
    1646334589
    Today I visited Alexandra as a first time shopper. First, she is very knowledgeable about the products as well as your general need to know information and education. Discounts/sales are awesome. Was extremely satisfied with my walk away experience. 😎 highly recommend.
    Tammy B.
    Tammy B.
    1645414208
    I was so surprised to see that y’all are selling flower now at this location. I was very Happy with the selection and first time guess get 60% off wow I wish I had the money to buy more at that price! 40% off my next visit though so that’s pretty good!Dwayne was so helpful and informative, I look forward to visiting him again soon!
    Gregg B.
    Gregg B.
    1645137845
    Chris was fantastic. He listened to my needs and recommended exactly what he felt was right for me. And boy was he right. Dwayne was also really good. Special shout out to Nicky. Everyone was awesome.
    Rita M.
    Rita M.
    1643569411
    Surterra is the only mm store I shop. Today, it was Dwayne who helped me. He found extra discount to save me $40 and updated my account so i could get future discounts. Quin always calls me by name and has my good to go order ready before I'm even close to the registers. Every employee is knowledgeable and helpful. The Tampa store is my favorite (the Tally store behind Publix at Thomasville and I 10 also very good).The store is always neat and clean, just like the first day it opened. Also, ecstatic this Tampa store selling edibles and flower. I had to make a 1.5 hr drive to get it before, and that's not a good health decision (not in delivery area yet). Now, I can shop on line, pay on line, walk in and pick up. So easy. I'd give more stars if available. 😊
    Hilario A. G.
    Hilario A. G.
    1643499460
    The other day was my 1st time visiting this store and it was nice. Nicky helped throughout the entire order and took her time explaining the products. I recommend this store and ask for Nicky
    Mark's at T.
    Mark's at T.
    1643239674
    I like the staff and location, the product isn't always the best but some of the stuff like the Gorilla Glue and I think it's called Galactic Glue are worth buying. Some other stuff I had a hard time smoking because it was so bad. But if you find something you like they're worth the visit. Good kief too.
    Dan Q.
    Dan Q.
    1642852477
    Alexandra was my sales person with backup from Dwayne. Oh how pot has changed from the 60's and 70's. Went cold turkey off of narcotics in 2010 and went back to using pot. Narcotics since 2001 from back injury. Alexandra spent a lot of time explaining the new product and helped me to make proper choices to what I needed. Thank you so much Alexandra.
    Shay M.
    Shay M.
    1642826433
    Surterra is my favorite go to spot. They are constantly running different deals and promotions on all of their products making it easy to try new things. Dwayne, Alexandria, and Quinn always make things super easy every time I come to Surterra and they are always extremely knowledgeable and friendly. I highly recommend this location.
    Zachery V.
    Zachery V.
    1642699602
    Beautiful shop, and really helpful and kind staff. Dwayne, as well as Patrick went above and beyond in helping me deciding what was best for my needs. Thanks guys!
    A Google U.
    A Google U.
    1642023467
    Amazing service and Dwayne gets a 10/10! Super kind and informative employee. I will be going back for all my medical needs.
    Michael K.
    Michael K.
    1641926007
    I went to the Tampa store on E. Fowler, the staff was super friendly and knowledgeable! Special thanks to Arella, her kindness made my day... and so fast at what she does!!Note to management: PLEASE ALLOW US TO TIP EXCEPTIONAL SERVICE!! I'm sure you're not paying them a "living wage". I would love to show my love with CASH. Thanks again to your awesome staff and please consider my request!
    Eric
    Eric
    1641652209
    Great employees all around, they are very attentive to my needs and the products they dispense are first rate. Wait times are reasonable and so are the prices. This store is where I go for almost all my needs, by the way, I’m not an employee-just someone who’s shopped around.
    Lulu S.
    Lulu S.
    1641156345
    Patrick was a blessing! Very knowledgeable. He gave detailed explanations of terpenes and product use. First time I’ve left a facility with the feeling of having been educated. Highly recommend this location. Thanx Patrick! Venice
    Julia L.
    Julia L.
    1640973137
    I was visiting from out of town and was so happy to see the great customer service at this location. Lots of variety and helpful employees - Dwayne and Britton helped me out with my order and provided great costumer service! 10/10.
    shirley S.
    shirley S.
    1638557739
    Great experience! Facility clean, wellness coordinator, Allan, extremely patient and helpful. It was my first visit, Allan made me feel welcome and he was very knowledgeable.
    Stephen H
    Stephen H
    1637184316
    Wow! What an incredible second time visit to Surterra. Alex was extremely knowledgeable on the strains they offer, and she even went over the terpenes, & lineage and genetics of specific strains I was looking at (can’t wait for the strain guide!). She had a positive attitude and was eager to help me pick out the medicine that would be best for me. As for the products, the quality has already noticeably improved since my last visit 2 months ago (& it was already good!). I’m more than satisfied and will be back!
    Cait P.
    Cait P.
    1636589075
    Britton was probably the best employee I’ve had there. I go all the time and they’re always personable but he’s why I’ll go back. He’s new. But he didn’t bore me with all the details I didn’t want to know. He helped me immediately with what I needed, and then some. I had a problem he fixed with ease. I’m a manager in customer service, and would LOVE more people like him on my team. Had to leave a review to make sure u know how awesome he is !!!
    J G.
    J G.
    1634925123
    I was helped by Ryan. Just about the best customers service I’ve received from any store in the Tampa area. Enjoyable, knowledgeable, honest. Would recommend for anyone that wants quality and a good price.
    Richard C.
    Richard C.
    1634613898
    I would give this cart SIX Stars if I could: Purple Punch ONE of the BEST Carts I have had. Has a GREAT Taste. Definitely can taste Berries nothing over powering but, Every Toke you take not just the first has that Great Berry Taste. It is very Sweet Taste & Great Buzz. I am going back for more this week.
    Kim H.
    Kim H.
    1633195227
    The service here each time has been polite, informative, clean, working ATM, great prices with specials. Vet discount along with student discount. There’s no comparison with service and appreciation they show. Specifically Ryan and Alex. I asked questions and shared my experience and they directed me to what was recommended to meet my expectations. This my spot.
    Jeremiah F.
    Jeremiah F.
    1632416624
    Beautiful Lobby and Friendly staff! Had a little mix up with my order and they were quick to sort things out for me. Great experience!!
    Britton
    Britton
    1629303793
    Fantastic staff and management. The vibe inside is very relaxing, you'll want to hang out in the lobby all day. Great medicine, and they also run some awesome promotions, so keep your eyes peeled on their website.
    Arriana A.
    Arriana A.
    1628544150
    Great service & amazing products! Alexandra is extremely helpful when choosing your products! We appreciate the great service. Also love the store. The store is more like a boutique! Everyone that works there is very friendly! Thank you
    Laurie D.
    Laurie D.
    1627425200
    At a time when good customer service help is hard to come by, I had amazing service from Ryan at Surterra Tampa. He was attentive, caring and understanding to my needs which meant so much to me. Everyone there has always treated me with respect and patience but today Ryan went above and beyond! Thanks so much. It was deeply appreciated.
    Tyler H.
    Tyler H.
    1627224360
    Great Service by RYAN! He was very helpful and knowledgeable. I really appreciate the time he took to help me. Glad they have more organic options too.
    Kelli C.
    Kelli C.
    1624816040
    I was helped by Ryan and Quin today and they were very helpful, super friendly and highly knowledgeable about their products. I really enjoy Surterra, from the staff, which I have never had a bad experience, being a regular customer at least once a week to the products. I originally came back because you couldn’t beat this stores customer service. But the quality of product and the price for what you get it for is simply the best. On top of that they have daily sales and they always rotate on the products that have the sales. I highly recommend in doing business with this location and you’ll be hooked. They know what they are talking about and it well worth what you pay.
    They've improved 10 times over since opening. I went the first month they opened and was pretty disappointed in the selection/knowledge of the staff. Just went back last week and had a completely different experience. Quinn, the lead manager, helped me and he was extremely knowledgeable as well as friendly. He got me a discount and was able to answer many questions without looking anything up. Went back the next day to get something I forgot and had another great experience with an employee reccomending me the gel caps(which I loved). Great work improving and teaching your employees, I look forward to becoming a regular customer.
    Ari
    Ari
    1622596751
    I am a new member to the cannabis community and a young woman named SJ was extremely helpful and very informative in helping me with my first transaction at Surterra! She was a wonderful and very positive employee! I had returned to the store for the second time and I'm sure I will now be a very loyal customer!
    Amanda K.
    Amanda K.
    1622586342
    Surterra has the best selection of concentrates in Tampa. The prices are reasonable and the quality is unmatched, especially in comparison to other FL dispensaries. Patrick is great and very helpful with recommendations. He took the time to explain details of the products that I did notknow beforehand and made sure we knew all about the products before purchasing. This is the best service and help I have received at a dispensary in Florida. Even though they do not sell flower here, the wide variety of concentrates and cartridges makes up for it. I will definitely be returning.
    Britton
    Britton
    1620840731
    Alex and Ryan were both super helpful in answering any questions I had. They're very knowledgeable about the products and strains they carry. Surterra is either recruiting well or super fortunate to have such an outstanding pair of employees.
    Vonte O.
    Vonte O.
    1617400070
    Arella helped me out today and did a great job! I love how personal and understanding everyone in the store seems to be.Product are great with an interesting variety. I also love how they always have a different type of sale each time I return.
    Erin W.
    Erin W.
    1617238086
    First trip to Surterra was a great one! Ryan was super knowledgeable and patiently answered all my FSO questions. I waited until I'd tried everything he suggested to review. Gotta say, I've rarely had such success treating symptoms as I did with these products. Thoroughly impressed with the dispensary and the staff. I will be back, repeatedly.
    Melissa G.
    Melissa G.
    1611936473
    UPDATE: Another recent visit and I am thankful for the help and recommendations made by Ryan. Ryan was genuinely concerned and interested in helping me find relief. This Surterra continues to impress.I have shopped at more than one Surterra dispensary and have always received great service. This Tampa location was no exception. Vu was especially kind and helpful. I highly recommend!
    Melissa G.
    Melissa G.
    1611760796
    I have shopped at more than one Surterra dispensary and have always received great service. This Tampa location was no exception. Vu was especially kind and helpful. I highly recommend!
    Emily B.
    Emily B.
    1609545862
    Merry & Doug were so helpful and personable. Helped us with all of our questions and choices. Super efficient and kind. A great shopping and informational experience. Will continue shopping here. Thank you!! (:
    Ross K.
    Ross K.
    1608742462
    Quinn, Ryan, Kaleigh and team are amazing at Surterra on Fowler! Very knowledgeable about the different the products relative to your medical and therapeutic needs. Highly recommend, they’ll take good care of you!
    Lorraine W.
    Lorraine W.
    1602466458
    Sam and Vu did a great job of answering my questions. They also gave advice on purchasing the vape pen. When I was ready to check out, Sam made sure to ask if I was the a military member or spouse of a veteran. This enabled me to get a discount I didn't know I was eligible for. Awesome service!
    meme I.
    meme I.
    1601614118
    very nice customer service right along with very nice & satisfying Items I recommend This place 100%..
    Lauren F.
    Lauren F.
    1601331467
    Third visit, and they have been so nice. Sam has helped me twice and has been so compassionate and willing to help in any way.
    Kat B.
    Kat B.
    1600904625
    Allan was fantastic. This was my first visit to Suterra, but I will 100% be back! Keep being awesome
    Emily B.
    Emily B.
    1600203207
    I went in with very little knowledge of cbd and thc ratios and everything and Arella was super helpful and answered all my questions! She made great suggestions for me and I will definitely be back! All the employees were friendly and welcoming too!
    Derk S.
    Derk S.
    1599481825
    Arella was extremely helpful and nice.
    Bonnie L.
    Bonnie L.
    1598977004
    Best location I’ve been to yet! Allan was extremely helpful in helping me navigate products to match my needs. Thank you to all the staff at the Fowler Location. Tried my new products and I love them! Shatter is amazing and very cost effective for me. The right balance of terpines makes the best products and Suterra Wellness in general accomplishes that goal. You guys are the best!
    caleb E.
    caleb E.
    1597887880
    I was extremely happy with the service Samantha provided me. She was very knowledgeable and patient during the whole experience, def my favorite and would recommend for anybody new to the situation and need help. She's genuine in her cares and concerns towards what I needed which is very rare in Florida period.
    Kelli C.
    Kelli C.
    1597747212
    This place is amazing, not just price wise or cleanliness, which is outstanding but their customer service is immaculate. I adore all the ladies in there that have helped me every time. I was helped by Sam today and she was not only helpful with my order but was knowledgeable to break down other new products they had in store. Give them all a raise! 🙂
    Shanna H.
    Shanna H.
    1597533660
    Samantha was amazing! So helpful and I loved everything I got. I actually got great sleep with the dream capsules. I will definitely be back to see Samantha from now on. Thank you for everything!!
    Thomas M.
    Thomas M.
    1597441487
    Love this place and their products. Claire, in particular, has demonstrated a deep knowledge of the products and how they work. She listened empathetically as I told her my situation, and answered all of my questions beyond satisfaction. Can’t recommend this place highly enough.
    zuhair F.
    zuhair F.
    1597060322
    Past few visits I’ve been dealing with Sam and she is awesome. Very helpful and knowledgeable every time I go there!
    Jeep L.
    Jeep L.
    1597011488
    Love this place! Samantha is terrific and helped me out a lot today! The first person to alert me that spouses could use the military discount as well! Thanks Surterra!
    Jose C.
    Jose C.
    1596670106
    What a experience Claire and Quin helped me and they knew all the answers to my questions. Like having a conversation with friends and the products are top notch!!!!! I'd give you 10 stars off your customer service like the some other places I been too! Thank you!!!!!!
    Doug N.
    Doug N.
    1595686235
    These are the best dispensaries in Florida great atmosphere very professional staff Claire was very professional and patient with my many questions. She deserves a raise. Dispensary workers are essential and should be paid as such.
    Britton
    Britton
    1594668691
    Great experience! Very professional and focused on your health. Destiny at the front desk was very friendly and knowledgeable, and made the whole process quick and easy. Thanks so much!
    Sprout H.
    Sprout H.
    1589572556
    Brian D. & Quentin (hope I got their names right) were both very helpful today. They got me set up with the best distillate with cannabis derived terpenes that I've tried yet. Float brand cartridges (definitely try them if you are on the fence). They had masks on and enforced social distancing while also going our of their way to help me understand the products. Good stuff
    dylan B.
    dylan B.
    1589501333
    Quality customer service with quality medicine and well knowledged Staff. Great place to visit. Very friendly atmosphere. Thanks!
    Raeanna C.
    Raeanna C.
    1588287908
    Sam was amazing! Best customer service I’ve gotten! Super friendly and knowledgeable.
    Dakota D.
    Dakota D.
    1586973787
    I had gotten the wrong strain of a product (wanted relief theragels, got zen by mistake). When I realized the mistake I came back for an exchange, not a return, just wanted to exchange for the right product. I also used my 2nd time 20% off on this product. 2 employees spoke at the same time, one said yes I could, the other said no and the one that said no just said sorry we can't. At other dispensaries I was given a discount on a product that they said I couldn't exchange and I hadn't even used a discount, it was just good customer service.I'm disappointed in the lack of unification on policy (the two employees saying different things) and I am disappointed in the lack of customer care. It was an un-opened product but I can still understand not taking it back in these times, however even when I didn't use a discount SOME sort of show of customer service would have been nice. I might try other surterra locations but not this one again and it's the closest dispo to my home.
     Claudia  F
    Claudia F
    1583198894
    Knowledgeable and friendly staff. Great atmosphere. Wish they offered more options for a discount. Great products but expensive.
    Stephanie L.
    Stephanie L.
    1580752233
    I haven’t been to Surterra since 2016. I stopped in today and was so pleased. This place is like a Bud Boutique. It’s quaint. The staff greeted me immediately and was very knowledgeable. There were three employees there. All three were helping me and other patients. Other dispensaries have ten employees milling about not helping anyone. Service was nice and friendly. I’d love to try flower but it’s not yet available in Tampa. I’m very happy with product and experience!
    Denise C.
    Denise C.
    1576805544
    I am extremely pleased with my visit to Surterra. My wellness coordinator was very knowledgeable, professional and patient. She took time to explain the products, the dosages and how the product is to be used.I would highly recommend the Surterra dispensary. I have had chronic pain for many years, and am happy to have this remedy to relieve my pain. Thank you Surterra.
    Janelle S.
    Janelle S.
    1575490689
    Very nice and patience care associates. Service was instant and I was out within just a few minutes. I recommend their vape products!
    Morgan T.
    Morgan T.
    1575393636
    Brain was awesome, placed a pick up order and got there as soon as they opened, it was already ready! Helpful with information about the products. 🙂
    Samantha B.
    Samantha B.
    1574714985
    The staff is amazing, extremely knowledgeable, honest and conpassionate. The products are wonderful. I am loving the Jimmy Buffet Line. I have interacted with every single staff member and they are superb at their jobs. They all deserve a raise. I may suggest you leave out a tip jar.
    Fig C.
    Fig C.
    1570120808
    GREAT MEDICATION albeit a little pricey;Great Medtenders!
    Frantz M.
    Frantz M.
    1519859669
    Felt nothing but LOVE the moment I walked into Surterra Wellness Center on a beautiful Monday afternoon. I was very surprised by how different Surterra (Tampa) is compared to the other local dispensary I have frequented since I've gotten my medicinal card! VERY clean and filled with lots of zen energy! Dre H. was super knowledgeable in all the products they had available. Gave me great insight as to dosages that I would need on the daily basis. Annie and Ian a.k.a "Yoda" ...again all were super friendly and knew everything about everything when it came to products. This has got to be one of the most friendliest places that I have ever had the privilege in visiting and hands down the BEST looking and smelling!! Totally breaks whatever negative stereotypes anyone may have regarding dispensaries, I thought Denver had some nice ones, but Surterra Wellness Center (Tampa) blew my mind and left me with a smile that's lasted ever since. And also...GREAT PRICES and a WONDERFUL array of QUALITY products. I hope they open one in Riverview, FL soon!!
    dawnie L.
    dawnie L.
    1515778986
    Excellent customer service. Nice clean place.
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