Technology Support 2 – Trulieve, INC – Tampa, FL

Job Title: Technology Support 2

Department: Information Technology

Reports to: Director of IT

Location: Tampa, FL

Role Summary:

The Technology Support 2 position is a role that requires a hands-on approach to assist in shaping the culture of Trulieve. He/She will be responsible for handling escalated HelpDesk tickets and assist in managing the day-to-day technology needs or our large cannabis cultivation and production facilities. He/She reports and works directly with the IT Manger and IT Support team. This position is based out of the greater Tallahassee Area.

Key Duties and Responsibilities:

  • Provide outstanding customer service to our internal employees
  • Provide onsite and remote support for our Cultivation and Manufacturing facilities
  • Assist with management of vendors and oversee their work
  • Provision devices for different departments
  • Provide innovative solutions for uncommon issues
  • Work in a helpdesk environment, manage ticket workload, prioritize
  • Must have a passion for working in a manufacturing environment

SKILLS AND QUALIFICATIONS:

  • Associates of Arts or Bachelor’s degree preferred
  • 5 years of IT Support experience
  • Must have a passion for Customer service and problem solving
  • Excellent Communication skills, both written and verbal
  • Ability to multi-task, and work in a fast-paced, dynamic environment
  • Self-motivated, does not need to be micro-managed
  • Experience with Windows workstation operating systems (Windows 7, Windows 8, 8.1 and Windows 10). Experience with Windows Server is a plus
  • Mastery using Microsoft Office/365 Applications, troubleshooting common errors, and their recovery mechanisms
  • Possess basic administrative knowledge of Office 365, InTune and Azure
  • Possesses any number of industry standard certifications, such as CompTIA, A+, Network+, Microsoft Role Based certifications for Windows Operating Systems, or other similar certifications
  • Experience working in an enterprise environment, under a helpdesk or desktop support role
  • Experience working with Microsoft Remote Desktop Services and/or VDI

PHYSICAL REQUIREMENTS:

  • Must be able to push, pull, move, and/or lift a minimum of 25lbs to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance
  • Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks
  • Must be able to handle organic matter daily, able to wear PPE as appropriate (eye, face, hand, arm, head, foot, body, fall protection), and able to be exposed to hot, cold, wet, humid, or windy conditions while wearing PPE (95 degrees or greater)
  • Must have visual acuity with/without job aids to perform activities such as; reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions
  • Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise)

WORK SCHEDULE:

  • 40+ hours weekly with flexible hours, depending on department needs, working out of Midway, Florida
  • Must be available to work occasional evenings, weekends, and holidays
  • 20-30% travel expected

Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace

Apply Here

 

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