Technology Support Engineer – Trulieve – Tallahassee, FL
If you have an interest in being part of one of the fastest growing industries in the nation and in our own state, Florida, you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!
Trulieve products are hand-grown and specially cultivated in a state-approved, climate-controlled environment to ensure purity and safety. We leave nothing to chance, while letting nature do her work.
Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.
At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.
Our specially-trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.
To learn more about our company, please visit our website;
The business is a “blue-collar” manufacturing based oriented work place and the ideal candidate will have experience working in a like or similar environment.
The Technology Support Engineer is a role that requires a hands-on approach to assist in shaping the culture of Trulieve. He/she will be responsible for assisting the IT team in managing the day-to-day technology needs or our large cannabis cultivation facilities, production facilities, and dispensaries. He/She reports and works directly with the IT Manager.
Provide outstanding customer service to our internal employees
Provide on line and in person troubleshooting for IOT devices
Manage vendors for various services for Trulieve
Manage current VOIP system nationwide
Maintain access control systems
Maintain Camera and Security systems
Work with multiple types of software, with minimal learning time
Provision new devices for departments as needed
Maintain a clean and organized work environment
Provide innovative solutions to uncommon problems
Manage helpdesk systems
Manage MDM tracking and maintenance
Responsible for responding to technical needs 24/7
Minor Cabling and termination of cables
Assist with OneDrive and Sharepoint
Travel to different locations nationwide
Any other tasks as assigned by the IT manager
Minimum 10 years of IT experience
Bachelor’s degree required, IT focus preferred
Excellent communication skills and attention to detail
Effective time- management and ability to multi-task
Ability to work in a fast-paced, changing, and challenging environment
Must have extensive knowledge on Microsoft office, Active Directory and Azure
Ability to travel up to 30% of the time
Must have a passion for customer service and problem solving
Individually motivated that does not need to be micromanaged
Ability to make a decision at moment’s notice
Desire to find innovative solutions to difficult problems
Must be flexible
Ability to pass a Level 2 Background Screening
Must be at least 21 years old
A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 50 hours per week and will be available “after hours” if an emergency situation should arise.
We are an EOE company