Trulieve Cannabis Dispensary in Miami, FL
Based on 736 reviews
Evan D.
1700342037
Absolutely amazing place! To think less than a decade ago we couldn't have anything remotely accessible as this. Relying on other means to get our medicine!Now we have these four walls to invite ya into a well managed and friendly establishment.Not to mention their return policy?!Stop by trulieve for the best prices, quality and customer service you'll ever get in South Florida.
J. N.
1698609856
Trulieve was recommended by one of my best friends and I trust her opinion. I just received my MMJ card and this was my first time at a dispensary. I was a bit nervous but I've been doing a lot of research on cannabis so I didn't walk in there blindly. The store is clean and well lit. Check-in process and quick and efficient. I was pleasantly surprised with my experience. The associate that helped me was excellent! He was extremely helpful and full of valuable information! Highly recommend Trulieve!
E N.
1696969565
Jesus is the man he is very knowledgeable on all medical terms and needs and always makes sure patients get what they want no matter what exceptional service here much respect to have a great employee working here always a good experience 😀
Jonathan R.
1690390273
Every time I come to this location I have the worst experience. I’ll place my order online for express pick up. Then I will put myself in line when I’m on the way to the store. That does not help whatsoever. I still have to wait more than an hour to be helped. The employees are fine but they are extremely understaffed. Do not come here unless you have a minimum of one hour of your time to be wasted.
John E.
1689542593
Great place, excellent deals, better than other out there! And the staff are always the kindest!
manuel S.
1688654867
I wish I could leave a 5 because the store and the employees deserve it but I feel like there isn’t enough staff anymore and they seem over worked. Also wait lines are about 35-1hr long every time I go now. Corporate needs to shape up and add some saff. Further more second day here and there comment under me states they will fix this situation. I have been waiting for over an hr already and I used the waitly app.
Jason W.
1687813956
This place used to be great, but as they are getting more busy they have cut down on employees and now you’ll be lucky to be in and out with in an hour. It’s become an unbearable wait time. And even if you pre order you still have to wait the same amount of time because they don’t have enough employees to find what you ordered and set it aside . Very disappointing I won’t be going there any more
Alex R.
1685589956
Beatriz was extremely helpful and sweet to talk to! She knew everything I needed to know about terpenes and was patient with my indecisiveness. Can't wait to go back for more!
Steven A.
1682726111
Had an amazing interaction with Dennis Neely. Dennis has great energy and is very knowledgeable. He really broke down for me my options and gave Fantastic recommendations. I really appreciate his professionalism. Solid guy.
Rick *
1673821409
I just visited the dispensary in Kendall, and was helped immensely by Denis. He explained and showed me a better way to use the correct strain for my needs. This will not only help me deal better but also save me money. Great information on terpenes.👍👍👍👍👍
Giova J.
1673623267
The first time I came to this place was kinda overwhelming, I didn’t know where to start.. but to my rescue came my now favorite bud tender Troy C to save the day, he broke it down to caveman terms I could understand and answered all my questions about this new world I was stepping into! This place feels safe and secure, the staff is friendly and clearly knowledgeable on the products. Would definitely recommend for anyone to try out as a first time!
Melanie M.
1673583762
love this store, troy was amazing! he helped me pick out the exact strain i needed and was super friendly, made the experience quick and easy!!
Josette S.
1673564519
I can’t say enough how awesome Dennis is! He’s always so helpful and he is so knowledgeable, I am always learning new things to make sure I get the flower that best serves me. He also so friendly! I always have the best experience with him.
Katryna C.
1673483037
Dennis knows his stuff. He will literally teach you how all the terpenes work and why they matter. I also love this store. Everyone remembers you and is so nice and welcoming. 10/10
Judy N.
1668221492
Best MJ dispensary E. V. E. R. prices are about the same at every dispensary, but trulieve has more specials every month. Every time I come to this place I am greeted very professionally (Adriana), the place is extremely clean and organized, won't take long for you to check in and get inside to purchase your medical Marijuana.
Kyle H.
1666885978
Excellent dispensary! Every staff member was very helpful and explained rules/guidelines very clearly. Leslie behind the counter was very helpful and knowledgeable about available options and what selections I should be considering!
Jackie P.
1666279796
I love the Dadeland Trulieve location. Leslie is amazing. She offered me the best customer service and was very knowledgeable on their products. Nice and pleasant experience!!!
Giovanni S.
1664395430
Always a great experience! Delt with Marilyn today and she was super sweet and attentive. Definitely recommend anyone to come visit! Thank you!
Marsella C.
1664119872
These dudes never let me down! Whenever something hasn’t been in stock and I show up I can’t rate them based on their unavailability or system errors. It’s as annoying for them as it is for me! I appreciate how everyone handles everything and today Alex helped me out! Very calm and relaxed while trying to figure out something on the spot! ❤️🔥❤️🔥❤️🔥 I appreciate y’all and the work you do.
Email A.
1662470632
My home store. Always a good vibe and energy. Everyone is friendly. Good deals and hard to beat prices compared to other dispensaries. Consistently have promos and even daily offers. My go-to.
Tina K.
1659620697
First time to Trulieve, and i am not that impressed...from the packaging to the quality of flower is just disappointing. I chose 4 different strains.- Cherry AK- dryer than dry which is ok, expect the premature scent screaming at me.. Complete let down. Smokes ok.. was somewhat high..-Space Age Cake- was the only decent one.. and still wasn't that great.- Madrian Cookies- thought it would be good.. dry and was sticking to the aluminum foil that keeps the flower "fresh"-Member Berry- this strain was decent nothing to really write home about..The quality of trulieve overall is extremely disappointing.
Belle B.
1658541348
This place is the best!! Everyone is so nice! I personally love their TruGround flower because it’s an amazing price for 7g AND its so convenient to just put straight into the bowl. Also shoutout to Troy, he’s the best… I always ask for him so he can give me his recommendation and he has NEVER let me down:)
Dj L.
1658198544
Troy was amazing with his advice and his knowledge of the products. It helped me make a better decision that day. I hope we can do much more business in the future 👍
BRAD
1657780962
The best dispensary, hands down! I peruse all the competitors' websites, but Trulieve gets 99.9% of my money. The products are outstanding, and the amazing management and staff make the buying experience a pleasure.
Sandra V.
1657061474
Great but, they were out of the 7 gram flower deal. This is just "the nature of the beast". Hard to keep the best of strains for long. Overall, if you humidize your flower first (I use frozen orange peels) then whatever you buy seems to be getting better in quality.
Rafael M.
1656961212
Hector and Troy, twin brothers, were the best. Great recommendations based on my history and needs. I come back here for the service and wide selection.
Jesse Miller (.
1656353984
This is my favorite dispensary in Miami. Chris is the man but all the employees are super nice. Highly recommend!
falangela E.
1655842152
I love this dispensary, the people are always so nice, it definitely does not take long to get seen and they have one of the widest varieties of products that I've seen so far. and the prices are great for most things. Of course, some things are gonna be more expensive than others, but its totally worth it. No other places compares!!!
Damian C.
1653175733
Had a great experience. Carlos was a super knowledgeable and a great help -
Timothy B.
1652748032
Trulieve Kendall provides a superb experience & product. The staff at this location is well trained & conduct excellent customer service. By letting the team know what you're interested in they are able to provide insight, savings, & quality products.The specials provided and team's ability to work with them has helped me keep costs affordable while receiving some of the top quality products available in SoFlo. Branden & Troy and the entire staff facilitate the process seamlessly, even during busy hours.Hopefully more product availability will reach the SoFlo locations from the Central FL branches more frequently, but concerning variety and quality of product I've been able to find the specialty items I'm looking for regularly. Quality wise Trulieve's products compare with more solidified medical & recreational cannabis states.Thank you Trulieve Kendall staff 🤙
Tyji A.
1652177216
I always hit Trulieve's in EVERY city I travel to in FLORIDA. #FanBoyKinda #CrumbleYourFLOWER #TunaDoubleUp
Adam “.
1649460173
Always a great experience and service. Branden is very knowledgeable and helpful as well as most of the staff and managers!
Jacklyn Q.
1645540936
Chris from trulieve Dadeland branch is super helpful and gives very good customer service
Nicole A
1641363683
It was always a pleasure to go into the store. The people are friendly new or old faces. Their stock goes quickly so you do have to get their specials online and pick up I would suggest. Or early Monday morning show up. I actually enjoy going to this pharmacy, at first I was nervous but they are very educated, they help me get what I needed.There are a few dispensaries around this area, I told myself I would try them all get my first patient discount at them all- But it wasn’t about that after going to the store. After reading the staff here you really don’t wanna go anywhere else. You laugh, you get educated and you end up smiling and walking out. I go to this location just for the peopleUpdate:1/22 - This still has been one of my favorite dispensaries. They deliver for $15 or if you order a certain amount delivery is free. That helps a lot. Any unused medication or something that you simply do not like you can bring back for a full store credit, including the accessories. The accessories also have a great return policy if your Vape pen stops working you simply get a new one, I’m not a big fan of some other local brands, but with that said I can at least try them and return them if I know it’s not the right medication for me.
bill T.
1640539245
I love this place it’s always a pleasure staff is very friendly especially Troy and Leslie. They always have great deals and great products and you genuinely feel welcome when you’re in there 10/10 recommend.
Rivka K.
1637331277
Visited this weekend and Nancy wowed me! Ladies, keep up the great work! To the cool gents that work there- thank you for your professionalism and for enabling the ladies to flourish in this industry too.Leslie the Libra provided the rarest customer service in Miami. She was fun, a great listener and found me exactly what I needed to help me find my preferred goodies. THANK YOU :)BUD TENDER: JESUS... YOU ARE AWESOME AND HOPE YOU'RE DOING WELL!
Nicholas B.
1636743413
I keep coming back to this location because of tenders like Branden. I normally get him when I come by and he’s always been top notch. Excellent service, superior/professional knowledge and just a genuinely nice individual. I usually hope to get him because it comes down to just having a nice chat and getting my medication. I’m Incredibly happy with every visit and I have Branden to thank. Keep up the great work dude!
Mister T.
1636235493
The best dispensary in Miami. Just beautiful and spacious. The staff is always upbeat and particularly Hazel. She really gives you the best advice and is not solely interested in selling. Wonderful and makes you feel like talking to a friend. I always ask and wait for her.
Wordplay The S.
1635548650
This place is great they always have something good here and the sales are phenomenal. Normally I got help from Troy when getting my prescriptions filled he’s always very helpful. I’ve also been helped by A nice lady, Nancy they’re so attentive and I’m never going anywhere else.
Medically B.
1633545781
I’ve been coming to this trulieve for about 2 years. I’m taking the time to write this because I️ want To thank and give credit where it’s due to the employees. Specifically Vanessa, I’ve recently gotten helped by her twice and both times she has exceeded my expectations. She makes me feel very comfortable every time I️ come And she’s very helpful and knowledgeable. Her attitude and smile are so refreshing, I️ wish I️ could Choose to get helped by her every time! Today she was assisting Gloria, who was also a sweetheart and so helpful as well , and training her. They both were amazing!
Nat M.
1632764389
Excellent shopping experience. The people who work at this location are knowledgeable and very supportive in educating their customers.I worked with Mirza and he took the time to explain and answer all my questions.. I felt at ease and there was no sense of a rush.When a manager was needed to help with a return and to complete the sale, Bennett came to the register and proceeded to not only process the return, but he took the time to collaborate with Mirza on providing me with recommendations for the best solution to my needs. Thank you.Absolutely a pleasure shopping at this location. From the nice reception people all the way to leaving the building it's a very cool place to shop and get educated.
Lysandra R.
1632567438
Great place with lots of different options! It was my first visit and Adam helped me. He really took his time to explain everything in great detail and I really appreciated that. Highly recommend!!
Dr R.
1632343098
Have been to this dispensary several times now. Excellent products. Good selection. Lots of options. Prices are a little higher than other dispensaries, but they have lots of advertised specials.Well managed. Good customer service. Store is clean.The parking lot is bad-. Garbage everywhere.; Looks seriously ghetto and low class. Clean up the parking lot Trulieve manager.
Daddy V.
1631897484
I set a order and got seated, after 4 minutes I got called into a room assemble my order with a staff member she was patient and kind. After words I walked out happy great service and extremely professional! Clean and beautiful looking dispensary! Definitely going back again 😊
Allan A.
1631633265
First timer here and Branden walked me through all the different options available to me. He was patient, knowledgeable and answered all my questions. It was a wonderful experience and highly recommend you give them a visit.
Monica B.
1630911321
Visited this weekend and Nancy wowed me! Ladies, keep up the great work! To the cool gents that work there- thank you for your professionalism and for enabling the ladies to flourish in this industry too.Leslie the Libra provided the rarest customer service in Miami. She was fun, a great listener and found me exactly what I needed to help me find my preferred goodies. THANK YOU 🙂
Monica B.
1630036175
Leslie the Libra provided the rarest customer service in Miami. She was fun, a great listener and found me exactly what I needed to help me find my preferred goodies. THANK YOU 🙂
Joshua P.
1629252853
Troy is the best employee ever. He helped with all my needs, made sure I got what I needed. Very informative. 10/10 recommend
Christel Witzel (.
1628173719
Love this dispensary! I came here first when I got my medical card back in 2017.I remember my first time discount! My first renewal discount, my first time buying nugs behind a ceramic container, and now they have tremendous deals on whole flower. Their loyalty program pays off, the quality is fantastic, I get great deals on ground flower 🌼The concentrates are great!Edibles are fairly priced and once you taste them you won't mind the price at all. No bitter after tastes. Also they have season goodies. Can't wait to have some more ginger snap cookies this year!Overall friendly, clean, and organized dispensary. Love the text system where they text you when they have space for you inside.Cons:The parking for big trucks 🚚 can definitely become packed around 'rush hour' it's miami though.Also shady people sometimes will attempt to ask you to buy products for them inside. They however have brave staff members who deal with that if the issue arises just let them know inside.
Nicole A
1622463377
It was always a pleasure to go into the store. The people are friendly new or old faces. Their stock goes quickly so you do have to get their specials online and pick up I would suggest. Or early Monday morning show up. I actually enjoy going to this pharmacy, at first I was nervous but they are very educated, they help me get what I needed.There are a few dispensaries around this area, I told myself I would try them all get my first patient discount at them all- But it wasn’t about that after going to the store. After reading the staff here you really don’t wanna go anywhere else. You laugh, you get educated and you end up smiling and walking out. I go to this location just for the people
Israel R.
1620703890
Amazing staff! Best dispensary my #1 go to spot. Their inventory is consistent, parking is not the best... From the moment you walk in to the Truelieve Kendall location you know....this is where I’m supposed to be!
S D
1619017070
Very lovely experience! It was my first time and Marilyn was very informative and understood what I was looking for as well as what I needed. I appreciate her and everyone there, they were all super nice
A J.
1618599615
This location was my first dispensary experience ever and it was amazing! Jesus D. spent a while with me explaining how Trulieve operates and the products available. Upon hearing what I was thinking of purchasing, Ricky jumped in and suggested a better product. The whole experience was great, the staff was incredibly kind and helpful, and the products are fantastic. I can’t wait to go back!
Javier C.
1617391569
AMAZING EXPERIENCE! CARLOS WAS VERY PROFESSIONAL AND HELPFUL.
jennie L.
1617205466
This is by far my favorite location.The staff here is so kind and knowledgeable.Today Carlos went out of his way to make me a happy patient, thank you.I truly appreciate Trulieve and all the people that work for them who make my experience there a great one.Thank you so much for all that you do for the cannabis community
valeria V.
1614961966
Marilyn...she really made me feel comfortable, helped me with what I needed and was so happy to help me. Did great recommendations and honestly made the experience very welcoming. Loving this place, their product and the people! Super happy customer here 🙂
Malzu L.
1613260043
I mean variety variety variety. Flower for me here is hit or miss (my beloved limited edition Alien Hash was the BEST) for me. Not that they are ever bad, just sometimes I'm not into what is available, but that's a personal preference. But the gels, capsules, tinctures, cookies, RSO, etc those are all important too. Also has a great price point item to item when compared to some other dispensaries
lecia B
1612694309
Been using this location since they opened... friendly staff and great service! Ocassionally they have computer glitches which is a nightmare but to be expected at times... The process of checking in to pick up order is great! All around a great place and staff.
Emiro A.
1612047133
Despite me being a rude customer but then changing for the better. I received excellent customer service from each of the representatives in this particular location. They are very hospitable and welcoming folks.This week I went to this specific dispensary again and the service was outstanding as always. True remarkable professionals handle my order and sign in process with the up most courteous guest service energy I have ever felt. 🙏🏼Rafael, one of the representatives inside recommended a specific strain among all the other great products they have. And i greatly appreciate his proffisionalism and attention to detail. As I had many questions.Outside in the guest waiting area, Natasha greeted me with kind eyes as soon as I walked in. She promptly escorted me inside and directed to me to Rafael. Great and wonderful service all around. The staff really makes every experience memorable and peaceful. I never wonder if Trulieve, or not Trulieve was ever a question. Its always been Trulieve.
Natasha
1611522452
This review is long overdue which is when you know it’s a great review! 🙂 I have been coming here for awhile now and I must say this place is great, very relaxing environment, professional people/setting. I have to say from the moment I walk in I’m immediately greeted, by name, by Natasha. Natasha’s a wonderful asset to the company very kind and knowledgeable with various products as well as Alex the Bud tender. And if you have any Issues Chris the Manager will gladly resolve them. Over all I would, and have recommended many family/friends to this location. :))
Stream M.
1611079150
Brooke is the greatest consultant when it comes to my medical needs! She is amazing. I strongly request you ask her for help or any advice when it comes to purchasing your medical requirements. Trulieve should be honored to have such an amazing consultant! Thank you Trulieve & Thank you Brooke! Great customer service!!
Pedro L.
1609606635
I told myself I was barely going to come here. That I'll try other places and see which is better... I didn't stray far before realizing Trulieve has the stuff I'm looking for. The staff is really friendly, too. One con I would say about this place is sometimes the wait times are outrageous. I've had to wait an hour and a half on more than one occasion.
Expert S.
1609271765
Brooke was amazing! She recommended all my favorite strains & edibles. She helped me choose all my most needed medications. I can't thank her enough for all the amazing help! Trulieve should be honored to have such an amazing consultant as Brooke. Thank you so much! Amazing customer service Brooke! A++
lou R.
1608683293
Second visit to this location. Placed my order online. Went to the location when I was messaged it was ready for pickup. Checked in online to save time.Then I spent the next 52 minutes or so waiting for them to hand over my order that they told me was completed.The order was not complete.What's the point of online ordering and online check-in if it still takes an hour to pick up your order?Here's the timeline of events for a TUESDAY afternoon:4:45pm completed order online4:47pm received confirmation email about order5:35pm received email notification order was packaged and ready for pickup, and to check in online to save time5:40pm arrived at the store, checked in online via the link to save time (was advised of 10 minute wait time via the check in link)5:43pm went into location, provided med card to security who then checked me in AGAIN manually (even though I told him I had done that online), was told to wait outside. There were 5 customers in the lobby5:51pm received text there's space in the lobby for me. I went inside, advised security I got that text, he told me to go back outside and wait. I go outside.5:55pm I was told to go back inside because I was checked in online AND as a walk-in, even though I placed my order online, checked in online, and advised the security guard of this. I was told to take a seat and wait.6:08pm my name is called, and I'm told to go to the first register on the left to pay/pick up order. I am told at the register they didn't have my full order. I asked if I could sub out the missing item for a different product, told I could. I select product.6:09pm I am given a total amount to pay, I provide cash.6:25pm 16 minutes I have been standing at the register. Your employee has my cash, my med card, and my product. I ask if I could sit in the lobby until they've figured out how transactions work. If not for this, I would have walked out 15 min ago.6:33pm I am handed my order in the lobby.So here's the problems:-the order was NOT complete, and no attempt was made to contact me about it-the order was NOT ready for pickup-the online queue set up to "save time" clearly doesn't work (walk-in customers who arrived after I did happily walked out before my pickup was complete)-it took 28 MINUTES from online check-in on arrival to when my name was called to pick up my order (again, which was placed online, 2 hours prior)- it took an ADDITIONAL 24 MINUTES to leave the store AFTER THEY HAD RUNG ME UP AND TOOK MY CASH.- there were a total of 9 employees inside where the registers are, and a total of 4 customers (myself included) at any one time.While the staff was friendly, nobody apologized for basically screwing this entire experience up from the very top. Nobody took ownership for the many blunders that caused a simple online order pickup to last an hour.This is a bad customer experience. There are other dispensaries in town.
Nicole
1608330509
Placed an order online and was told it was ready for pickup. Great. After I drive 1 hour to the location on a really busy work day they tell me it’s another “hour or so wait.” Seriously? If there is going to be a super long delay why wasn’t I notified before making a two hour drive back and forth to this store? Not everyone has hours to waste on a weekday to wait for product. And after I informed customer service about this incident, I was simply told to “order delivery.” Gee, thanks a lot. I will not be returning as a customer to Trulieve.
Theo K.
1607980153
It is a very nice place and the staff are friendly.The disabled space was taken, so I parked on the frontage road and had a difficult time. The white parking blocks are difficult to traverse using forearm crutches and next time I may bring my wheelchair. It would be terrific if Trulieve could install an automatic front door and widen the walkways from the front parking lot to the store.Thank you and I wish you all the best.
Jose M.
1607009345
They are the most friendly and knowledgeable group of employees. Christina, Fernando, Justin Antonio, Marilyn aré just a few that deserve a praise for their exceptional human relations and service.Have to add great complements to Natasha and Brooks, they both make my shopping experience a pleasure every time I come.
Nelson R.
1606581861
The best location in town! The staff are thoughtful, friendly and knowledgeable. Specifically Natasha! She is the absolute best and most kindest, knowledgeable individual. She is incredibly helpful, extremely knowledgeable and professional. She is THE curator of cannabis and I couldn't ask for a better individual to assist me with all my medicinal needs. You need more like her Trulieve!!!
Bryan R.
1605829122
I have been a client of Trulieve for a little over a year. Having tried the rest of the dispensaries in the area I feel that Trulieve definitely has the best quality product available in Florida. . There customer service is second to none and product knowledge is confident inspiring. Leo at the front who always provides a welcoming experience is great and on point.
Strght6_ J.
1605631451
Awesome staff at this location. Everyone is super friendly. My main dispensary to go to! Even if they don't have a specific strain, its always worth the wait to go back to this location.
Niko P.
1605374082
Trulieve is BY FAR the best place to get your high grade medical products. NO COMPLAINTS 👍🏽Always deliver my online orders with on time ! No other dispensaries even come close to the quality and customer service that Truelieve provides!!! Every employee there is amazing ! Edgar is always really pleasant makes me feel great and cool guy always ! He is always on point ! Highly Recommended! 😉
Kevin T.
1605183191
This was my first experience in a Florida dispensary, and I’ve got to say, I’m impressed. I walked in, and was greeted by Fern, who guided me through Trulieves products, and made some recommendations after telling him I was having some issues with my anxiety and back pain. The funny thing is I told my self I was going to try other places, but I’m probably just going to stick with Trulieve since my experience was so great the first time. Definitely go there if it’s your first time. The friendly staff there will make solid recommendations for your needs, and also make you feel comfortable helping you choose the right product for you.
florence J.
1604701141
My first time visit. Safe Enviroment, great service. Rafael was awesome at explaining their products. He is Very knowledgeable and helpful Brooke cash me out with my order she is very nice and I love hers smile. I would recommend this location for future patients.
Falangela F.
1603585743
I love this dispensary!! All trulieve stores are awesome but this one is by far the best. The customer service is off the charts. Jordan just made my day. I have tried every dispensary in South Florida and they don't compare. And the bonus is the prices are great and they always have a great selection
choppy W.
1603392774
Parking is sometimes a pain. This place has a great selection of products, really good variety. They are pretty efficient in getting you in and out, but there are rush hour times to avoid. Overall great place.
Samantha S.
1603309280
Best quality all around, from the products to each and every staff member. Claudia and Nat usually are the ones at the front and they are amazing and fast. Everyone inside are amazing as well so from beginning to end THIS Trulieve is extraordinary and I have been to many other Trulieve’s so that says a lot...
Margie R.
1602169187
This location really has it together!! They are very organized. The people working inside are very polite I recommend it to everyone. Also they have a large variety in stock.
Tracy R.
1600809694
Today was my first time walking into to trulieve. I was greeted by a couple of people when I walked in. Extremely friendly and the staff made me feel welcome and comfortable. I had the pleasure of being able to speak with Brooke, front desk) and she was informative, gracious and very patient with my questions. I can say the absolute same for Alex F, who guided me through my visit once I was I inside. I will come back here as many times as I can. Great atmosphere.
Mom L.
1600393982
My experience at Trulieve today was so amazing do to the great staff that was so kind and knowledgeable. From the start the consultant Brooke was the best! Her customer service was better than I've ever experienced. I will request her from now and make this my main store!
Mum L.
1599868882
Best dispensary in town. We just left Truelieve, even thought there was a 10 min wait which is perfectly fine with me, they accommodate me with my special needs and a caregiver that helps me. Thanks Brooke for being so sweet and still very professional. Five starts for them and KUDOS for that good customer service.
Anton S.
1599679652
I really enjoy the dispensary and for the most part the people who work there are down 2 earth and knowledgeable. I just wish their flower looked/tastesbetter and was stronger
ricky33183
1599365699
I went in for my first time on Friday after receiving my medical card. Starting from the check in they were very helpful in assisting me and checked me in and even told me about their first time patient discount. The place was really busy but the wait time was only a couple minutes. After going inside Fern was very helpful, and explained to me some of the differences between the products. After helping me pick between the options, he made me feel confident in my purchase. I highly recommend him. I will definitely be back soon. Great product and amazing customer service.
Linny M.
1599004439
This is my home store. The store is super clean and they keep it stocked as best they can. They have been extremely helpful through the whole pandemic. All the staff are very friendly, especially Brooke who always goes above and beyond to make sure I have the best experience possible!
Aurelio Rene R.
1598960356
Do on line purchase later pick up to save time
Angie M.
1598917765
Absolutely wonderful people at this location. Everyone is very nice and attentive. I love Brooke at the front - she spent a great amount of time with me answering questions before getting my medical marijuana card. She talked me through the process and even explained how things would work after I got my card. Then there's my favorite budtender, Fernando R.! He is simply amazing! He's been working with me to find the best solution for my particular situation and he's incredibly knowledgeable and helpful. I HIGHLY RECOMMEND THIS DISPENSARY!
April Rodriguez P.
1598375958
Thank you Bennett for the curbside assistance!
Priscilla T.
1597168284
This place is beyond the best! I mean from amazing customer service since you walk in until you leave! All happiness and super relaxing, no rush and they help you with absolutely everything. My go-to 😘Thank you Bennett, Chris & June! Definitely major shout out to the rest of the clan! You guys ALL ROCK!! 💕
Rebeca F P.
1596917262
This location is easy to get to with highways and US1 near it. This dispensary is always clean and professional. Lately ... maybe due to COVID, the inventory has changed but overall great products. I suggest for first time visitors to ask for Sammy or Fern since they are professional and pleasant to speak to. Their knowledge of the product is exceptional. Trulieve have a point system with discounts and first visit discounts are good. Missing star due to some representatives not having the patience at the time of visit. There are times I feel rushed due to the amount of people waiting. So I highly suggest to order online/pick-up. Thanks Trulieve for all that you do.
Mike F.
1596827118
Excellent bud the papaya cake at 33.33 THC was the cleanest smoke and high I've had in decades and complete pain relief for over 3 hrs. This is the best dispensary I've visited not only in Miami but Vegas too. Products are all high quality the staff is pleasant.funny and goes all out to make your shopping experience special. Shout out to all your staff , they go out of thier way to make your shopping experience special.
Epileptric
1596308438
Best team you will ever find!!! friendly af !Hello Guys ! You can tigh up the elastic if needed and hide the knot inside the mask, I'll see you tomorrow with more )
Pedro L.
1595893967
I told myself I was barely going to come here. That I'll try other places and see which is better... I didn't stray far before realizing Trulieve has the stuff I'm looking for. The staff is really friendly minus this one younger guy that has salt and pepper hair. I try avoiding him because he's a bit too sarcastic and acts like the stuff is his and he's not trying to sell. If you ever get serviced by him, you might see what I'm saying. Either way, the rest of the staff is great.
Pressure Kleen C.
1595343550
As far as dispensaries go in Miami, this is the better one by far, but even this one has its challenges. For one the website is rarely up to date, this makes it mandatory to walk in to see what’s available. Secondly, there is rarely any Rosin or Crumble in stock it’s frustrating to have to drive to the store to find out what’s available. As an investor in this company I’m finding it hard to see the value of continuing to purchase from them or even keeping my investments in place. Hopefully this can be remedied soon.
Easy E
1594673185
Worst service went to return some bad product and coordinator Chris who was not my coordinator took the product and said I can’t return this because it’s mostly used he berated me in front of the entire store and explained I spent $500 the day prior and am returning this product because it was not up to par with the medication I’m use to be prescribed. I will not go to this store anymore and also not recommend this store to anyone! Go to Miami they treat you better...
Enrique G.
1594405507
The good thing is they have a wide variety menu but the good flower is always out of stock. Trulieve is basically a factory. Fast food type service. The customer service isn't like the other smaller dispensaries.
Jazmin A.
1593723069
I love this place! I've been here a few times since I started coming and have been served by some very nice people who make sure the customer is satisfied quickly. I've been served by Marilyn twice now and she's very helpful and kind!
Martin N.
1593099764
I have been here several times and the service was never great. Products are good. But going to the actual store is a waste of time. This last time I spent almost an hour waiting and waiting to be called; meanwhile the customers coming in after me are called and called as we wait in the lobby where 5-6 employees with their face masks pulled below their noses (because the concept is too complex?) milled about doing nothing. Lame. It sucks to pay for delivery but at least you get your product. Don't bother to go in person.
Andres S.
1592765323
Today was my first visit to Trulieve and my experience was excellent. I was helped by Marilyn and her customer service was amazing. Very patient and informative. She is definitely an asset to the company. Thank you for making my visit memorable. -Andres S.
Jonathan B.
1592672575
The location is okay but the guy you need to see is Fernando. Great guy and helps deciding on what’s good compared to what’s on hand. Easy going and stress free.
Azra C.
1591626159
I went for the first time on a Friday and it was definitely not a good experience from the front staff, to the security. I am assuming because they were busy so I left. I returned on a Sunday and wow what a difference between staff and how helpful they were. To add Alexander "Alex" L. made it a wonderful experience, he was super patient, informative, and helpful. Will be back again for sure 🙂
Cesar G.
1590202011
Great strains at an affordable price.. The staff is very knowledgeable and always eager to help. Great customer service. Brooke's the best..
Pablo Garcia J.
1589761091
Great selection, its my first dispensary so not much experience with them but as a first it was great, my rep Fernando R. was extremely knowledgeable, answered all questions quickly and professionally. All his suggestions have been working great! Definitely highly recommend
jeremy B.
1589037593
Love going to Trulieve Kendall!! They make you feel like "Norm" on "Cheers". Five star customer service straight across the board. Six Stars from Brooke, Chris, Ivan, Fern M. and whoever else paid me
Marilyn H.
1588992997
Trulieve Dadeland has the best customer service, all the staff are great but especially Christina. She goes far and beyond to answer all your questions and advices the best products for you. Christina is very knowledgeable and very kind.
D R.
1586563728
The Kendall location has the kindest hardworking people!! I say this because I had the pleasure of being attended by Mr. Fernando R. , What a through explanation of my remaining amount of flower that I can purchase. Also, he gave me alternatives On items I can purchase until my flower renews on the 11th. Which was amazing!! I had lost hope since I exceeded my flower limit but thanks to Fernando I walked out with a new alternative to alleviate my back pain. Thank you Fernando!
Epileptric .
1586117447
I picked up my Rx order 4/05/2020 I was pleasantly surprised to see how well organized is the social distance they have established. Trulieve Kendall is the First establishment I have seen with such and organize system. Not only the system but the constant cleanliness . I truly felt safe at Trulieve Kendall! Chris the Mgr is running a tight knit crew! Kudos to all !
David A.
1585682216
I love Trulieve’s products, but most of all I love their staff. They are all amazing, helpful and knowledgeable. Bennett has amazing customer service and really knows what he is doing. He always helps me pick the best medication for me. Ivan and Sam have always been a great help as well. You can not go wrong with Trulieve and their staff. I never have any problems when I come here and they always do the most to help me.
stu
1583862569
The staff is very helpful and pleasant. They had most of what I was looking for and had good substitutes for what they didn't have. Parking is the only issue. I would recommend them.
Diane B.
1582141894
Very friendly staff. Informative and ready to help. I want to specifically say thank you to Fernando Martinez ( Fern). With his advice and help I have been able to manage my anxiety.I will definitely become a loyal and frequent customer. Thanks!
KARLA F.
1581710951
Great experience from knowledgeable staff. Both Marilyn and Fernando Martinez are wonderful every single time I go there. They explain everything i need to know and do it with a smile. Courteous staff, exceptional customer service. Highly recommend
Charles W.
1581533391
The Kendal Trulieve location has gone above and beyond with delivering me the best customer service I could ever imagined. They go out of their way to contact me to make sure that I have ordered the correct product. The staff has been nothing but awesome to me and have been able to recommend new/alternate products that suit what I am looking for.
maritza A.
1580485063
Trulieve Kendall is always a wonderful experience. I came in knowing absolutely nothing about the world of medical marijuana and I feel much more confident that this will work for me. It’s always a pleasure to be greeted at the front by Claudia and Leo, who are always so kind. Christina and Justin are always so helpful and patient with me. I wouldn’t go anywhere else!
Joe Z.
1579283451
I have been to ALL the dispensaries in Miami Dade and this is by far the most well run store. I would like to thank Leslie, Chris and Fernando R. specifically for always helping out and letting me know when there is some cool new product. I not only appreciate their knowledge but the patience and time spent (always checking the %s for me). Great place with great selection coupled with great people. Got my vote.
stella S.
1577733502
This is an exemplary, well run dispensary! The staff is very knowledgeable and willing to take the time to assist and answer questions. There are options to place an order to pick up or have it delivered to you, but It is also a pleasant experience to go in and explore products. If they are busy, they have comfortable and plentiful seating while waiting to go in to do business. I highly recommend this facility.
Anthony G.
1541525469
Great Location! First time Patient here, and my experience exceeded my expectations. I was greeted with a smile upon entering the office. The Newly remodeled Office is clean and Smells Great.Zero wait time, Discounts for first time patients, and 100% Top Quality Medicine. Chris helped me choose the correct Meds and was well informed, thanks Chris. Highly recommend this location!
9600 SW 77th Ave
Miami, FL 33156
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CLOSED
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Payment Methods:
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Everyday Discounts
1st Order
60% OFF
2nd Order
50% OFF
3rd Order
40% OFF
Veterans Discount
20% OFF
Seniors 55+ Discount
10% OFF
Industry Discount
20% OFF
Pediatric Discount
20% OFF
SNAP Discount
10% OFF
Birthday Discount
25% OFF
Refer a Friend
50% OFF For You & Your Friend
ABOUT THIS DISPENSARY
Trulieve, located at 9600 SW 77th Ave in Miami, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.
Medical: Yes
Recreational: No
Delivery: Yes
Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).
Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.
Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Miami does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.
Purchasing Marijuana Products at Trulieve
During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.
Preparation Helps: See what’s available ahead of time. If Trulieve in Miami online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Based on 736 reviews
Evan D.
1700342037
Absolutely amazing place! To think less than a decade ago we couldn't have anything remotely accessible as this. Relying on other means to get our medicine!Now we have these four walls to invite ya into a well managed and friendly establishment.Not to mention their return policy?!Stop by trulieve for the best prices, quality and customer service you'll ever get in South Florida.
J. N.
1698609856
Trulieve was recommended by one of my best friends and I trust her opinion. I just received my MMJ card and this was my first time at a dispensary. I was a bit nervous but I've been doing a lot of research on cannabis so I didn't walk in there blindly. The store is clean and well lit. Check-in process and quick and efficient. I was pleasantly surprised with my experience. The associate that helped me was excellent! He was extremely helpful and full of valuable information! Highly recommend Trulieve!
E N.
1696969565
Jesus is the man he is very knowledgeable on all medical terms and needs and always makes sure patients get what they want no matter what exceptional service here much respect to have a great employee working here always a good experience 😀
Jonathan R.
1690390273
Every time I come to this location I have the worst experience. I’ll place my order online for express pick up. Then I will put myself in line when I’m on the way to the store. That does not help whatsoever. I still have to wait more than an hour to be helped. The employees are fine but they are extremely understaffed. Do not come here unless you have a minimum of one hour of your time to be wasted.
John E.
1689542593
Great place, excellent deals, better than other out there! And the staff are always the kindest!
manuel S.
1688654867
I wish I could leave a 5 because the store and the employees deserve it but I feel like there isn’t enough staff anymore and they seem over worked. Also wait lines are about 35-1hr long every time I go now. Corporate needs to shape up and add some saff. Further more second day here and there comment under me states they will fix this situation. I have been waiting for over an hr already and I used the waitly app.
Jason W.
1687813956
This place used to be great, but as they are getting more busy they have cut down on employees and now you’ll be lucky to be in and out with in an hour. It’s become an unbearable wait time. And even if you pre order you still have to wait the same amount of time because they don’t have enough employees to find what you ordered and set it aside . Very disappointing I won’t be going there any more
Alex R.
1685589956
Beatriz was extremely helpful and sweet to talk to! She knew everything I needed to know about terpenes and was patient with my indecisiveness. Can't wait to go back for more!
Steven A.
1682726111
Had an amazing interaction with Dennis Neely. Dennis has great energy and is very knowledgeable. He really broke down for me my options and gave Fantastic recommendations. I really appreciate his professionalism. Solid guy.
Rick *
1673821409
I just visited the dispensary in Kendall, and was helped immensely by Denis. He explained and showed me a better way to use the correct strain for my needs. This will not only help me deal better but also save me money. Great information on terpenes.👍👍👍👍👍
Giova J.
1673623267
The first time I came to this place was kinda overwhelming, I didn’t know where to start.. but to my rescue came my now favorite bud tender Troy C to save the day, he broke it down to caveman terms I could understand and answered all my questions about this new world I was stepping into! This place feels safe and secure, the staff is friendly and clearly knowledgeable on the products. Would definitely recommend for anyone to try out as a first time!
Melanie M.
1673583762
love this store, troy was amazing! he helped me pick out the exact strain i needed and was super friendly, made the experience quick and easy!!
Josette S.
1673564519
I can’t say enough how awesome Dennis is! He’s always so helpful and he is so knowledgeable, I am always learning new things to make sure I get the flower that best serves me. He also so friendly! I always have the best experience with him.
Katryna C.
1673483037
Dennis knows his stuff. He will literally teach you how all the terpenes work and why they matter. I also love this store. Everyone remembers you and is so nice and welcoming. 10/10
Judy N.
1668221492
Best MJ dispensary E. V. E. R. prices are about the same at every dispensary, but trulieve has more specials every month. Every time I come to this place I am greeted very professionally (Adriana), the place is extremely clean and organized, won't take long for you to check in and get inside to purchase your medical Marijuana.
Kyle H.
1666885978
Excellent dispensary! Every staff member was very helpful and explained rules/guidelines very clearly. Leslie behind the counter was very helpful and knowledgeable about available options and what selections I should be considering!
Jackie P.
1666279796
I love the Dadeland Trulieve location. Leslie is amazing. She offered me the best customer service and was very knowledgeable on their products. Nice and pleasant experience!!!
Giovanni S.
1664395430
Always a great experience! Delt with Marilyn today and she was super sweet and attentive. Definitely recommend anyone to come visit! Thank you!
Marsella C.
1664119872
These dudes never let me down! Whenever something hasn’t been in stock and I show up I can’t rate them based on their unavailability or system errors. It’s as annoying for them as it is for me! I appreciate how everyone handles everything and today Alex helped me out! Very calm and relaxed while trying to figure out something on the spot! ❤️🔥❤️🔥❤️🔥 I appreciate y’all and the work you do.
Email A.
1662470632
My home store. Always a good vibe and energy. Everyone is friendly. Good deals and hard to beat prices compared to other dispensaries. Consistently have promos and even daily offers. My go-to.
Tina K.
1659620697
First time to Trulieve, and i am not that impressed...from the packaging to the quality of flower is just disappointing. I chose 4 different strains.- Cherry AK- dryer than dry which is ok, expect the premature scent screaming at me.. Complete let down. Smokes ok.. was somewhat high..-Space Age Cake- was the only decent one.. and still wasn't that great.- Madrian Cookies- thought it would be good.. dry and was sticking to the aluminum foil that keeps the flower "fresh"-Member Berry- this strain was decent nothing to really write home about..The quality of trulieve overall is extremely disappointing.
Belle B.
1658541348
This place is the best!! Everyone is so nice! I personally love their TruGround flower because it’s an amazing price for 7g AND its so convenient to just put straight into the bowl. Also shoutout to Troy, he’s the best… I always ask for him so he can give me his recommendation and he has NEVER let me down:)
Dj L.
1658198544
Troy was amazing with his advice and his knowledge of the products. It helped me make a better decision that day. I hope we can do much more business in the future 👍
BRAD
1657780962
The best dispensary, hands down! I peruse all the competitors' websites, but Trulieve gets 99.9% of my money. The products are outstanding, and the amazing management and staff make the buying experience a pleasure.
Sandra V.
1657061474
Great but, they were out of the 7 gram flower deal. This is just "the nature of the beast". Hard to keep the best of strains for long. Overall, if you humidize your flower first (I use frozen orange peels) then whatever you buy seems to be getting better in quality.
Rafael M.
1656961212
Hector and Troy, twin brothers, were the best. Great recommendations based on my history and needs. I come back here for the service and wide selection.
Jesse Miller (.
1656353984
This is my favorite dispensary in Miami. Chris is the man but all the employees are super nice. Highly recommend!
falangela E.
1655842152
I love this dispensary, the people are always so nice, it definitely does not take long to get seen and they have one of the widest varieties of products that I've seen so far. and the prices are great for most things. Of course, some things are gonna be more expensive than others, but its totally worth it. No other places compares!!!
Damian C.
1653175733
Had a great experience. Carlos was a super knowledgeable and a great help -
Timothy B.
1652748032
Trulieve Kendall provides a superb experience & product. The staff at this location is well trained & conduct excellent customer service. By letting the team know what you're interested in they are able to provide insight, savings, & quality products.The specials provided and team's ability to work with them has helped me keep costs affordable while receiving some of the top quality products available in SoFlo. Branden & Troy and the entire staff facilitate the process seamlessly, even during busy hours.Hopefully more product availability will reach the SoFlo locations from the Central FL branches more frequently, but concerning variety and quality of product I've been able to find the specialty items I'm looking for regularly. Quality wise Trulieve's products compare with more solidified medical & recreational cannabis states.Thank you Trulieve Kendall staff 🤙
Tyji A.
1652177216
I always hit Trulieve's in EVERY city I travel to in FLORIDA. #FanBoyKinda #CrumbleYourFLOWER #TunaDoubleUp
Adam “.
1649460173
Always a great experience and service. Branden is very knowledgeable and helpful as well as most of the staff and managers!
Jacklyn Q.
1645540936
Chris from trulieve Dadeland branch is super helpful and gives very good customer service
Nicole A
1641363683
It was always a pleasure to go into the store. The people are friendly new or old faces. Their stock goes quickly so you do have to get their specials online and pick up I would suggest. Or early Monday morning show up. I actually enjoy going to this pharmacy, at first I was nervous but they are very educated, they help me get what I needed.There are a few dispensaries around this area, I told myself I would try them all get my first patient discount at them all- But it wasn’t about that after going to the store. After reading the staff here you really don’t wanna go anywhere else. You laugh, you get educated and you end up smiling and walking out. I go to this location just for the peopleUpdate:1/22 - This still has been one of my favorite dispensaries. They deliver for $15 or if you order a certain amount delivery is free. That helps a lot. Any unused medication or something that you simply do not like you can bring back for a full store credit, including the accessories. The accessories also have a great return policy if your Vape pen stops working you simply get a new one, I’m not a big fan of some other local brands, but with that said I can at least try them and return them if I know it’s not the right medication for me.
bill T.
1640539245
I love this place it’s always a pleasure staff is very friendly especially Troy and Leslie. They always have great deals and great products and you genuinely feel welcome when you’re in there 10/10 recommend.
Rivka K.
1637331277
Visited this weekend and Nancy wowed me! Ladies, keep up the great work! To the cool gents that work there- thank you for your professionalism and for enabling the ladies to flourish in this industry too.Leslie the Libra provided the rarest customer service in Miami. She was fun, a great listener and found me exactly what I needed to help me find my preferred goodies. THANK YOU :)BUD TENDER: JESUS... YOU ARE AWESOME AND HOPE YOU'RE DOING WELL!
Nicholas B.
1636743413
I keep coming back to this location because of tenders like Branden. I normally get him when I come by and he’s always been top notch. Excellent service, superior/professional knowledge and just a genuinely nice individual. I usually hope to get him because it comes down to just having a nice chat and getting my medication. I’m Incredibly happy with every visit and I have Branden to thank. Keep up the great work dude!
Mister T.
1636235493
The best dispensary in Miami. Just beautiful and spacious. The staff is always upbeat and particularly Hazel. She really gives you the best advice and is not solely interested in selling. Wonderful and makes you feel like talking to a friend. I always ask and wait for her.
Wordplay The S.
1635548650
This place is great they always have something good here and the sales are phenomenal. Normally I got help from Troy when getting my prescriptions filled he’s always very helpful. I’ve also been helped by A nice lady, Nancy they’re so attentive and I’m never going anywhere else.
Medically B.
1633545781
I’ve been coming to this trulieve for about 2 years. I’m taking the time to write this because I️ want To thank and give credit where it’s due to the employees. Specifically Vanessa, I’ve recently gotten helped by her twice and both times she has exceeded my expectations. She makes me feel very comfortable every time I️ come And she’s very helpful and knowledgeable. Her attitude and smile are so refreshing, I️ wish I️ could Choose to get helped by her every time! Today she was assisting Gloria, who was also a sweetheart and so helpful as well , and training her. They both were amazing!
Nat M.
1632764389
Excellent shopping experience. The people who work at this location are knowledgeable and very supportive in educating their customers.I worked with Mirza and he took the time to explain and answer all my questions.. I felt at ease and there was no sense of a rush.When a manager was needed to help with a return and to complete the sale, Bennett came to the register and proceeded to not only process the return, but he took the time to collaborate with Mirza on providing me with recommendations for the best solution to my needs. Thank you.Absolutely a pleasure shopping at this location. From the nice reception people all the way to leaving the building it's a very cool place to shop and get educated.
Lysandra R.
1632567438
Great place with lots of different options! It was my first visit and Adam helped me. He really took his time to explain everything in great detail and I really appreciated that. Highly recommend!!
Dr R.
1632343098
Have been to this dispensary several times now. Excellent products. Good selection. Lots of options. Prices are a little higher than other dispensaries, but they have lots of advertised specials.Well managed. Good customer service. Store is clean.The parking lot is bad-. Garbage everywhere.; Looks seriously ghetto and low class. Clean up the parking lot Trulieve manager.
Daddy V.
1631897484
I set a order and got seated, after 4 minutes I got called into a room assemble my order with a staff member she was patient and kind. After words I walked out happy great service and extremely professional! Clean and beautiful looking dispensary! Definitely going back again 😊
Allan A.
1631633265
First timer here and Branden walked me through all the different options available to me. He was patient, knowledgeable and answered all my questions. It was a wonderful experience and highly recommend you give them a visit.
Monica B.
1630911321
Visited this weekend and Nancy wowed me! Ladies, keep up the great work! To the cool gents that work there- thank you for your professionalism and for enabling the ladies to flourish in this industry too.Leslie the Libra provided the rarest customer service in Miami. She was fun, a great listener and found me exactly what I needed to help me find my preferred goodies. THANK YOU 🙂
Monica B.
1630036175
Leslie the Libra provided the rarest customer service in Miami. She was fun, a great listener and found me exactly what I needed to help me find my preferred goodies. THANK YOU 🙂
Joshua P.
1629252853
Troy is the best employee ever. He helped with all my needs, made sure I got what I needed. Very informative. 10/10 recommend
Christel Witzel (.
1628173719
Love this dispensary! I came here first when I got my medical card back in 2017.I remember my first time discount! My first renewal discount, my first time buying nugs behind a ceramic container, and now they have tremendous deals on whole flower. Their loyalty program pays off, the quality is fantastic, I get great deals on ground flower 🌼The concentrates are great!Edibles are fairly priced and once you taste them you won't mind the price at all. No bitter after tastes. Also they have season goodies. Can't wait to have some more ginger snap cookies this year!Overall friendly, clean, and organized dispensary. Love the text system where they text you when they have space for you inside.Cons:The parking for big trucks 🚚 can definitely become packed around 'rush hour' it's miami though.Also shady people sometimes will attempt to ask you to buy products for them inside. They however have brave staff members who deal with that if the issue arises just let them know inside.
Nicole A
1622463377
It was always a pleasure to go into the store. The people are friendly new or old faces. Their stock goes quickly so you do have to get their specials online and pick up I would suggest. Or early Monday morning show up. I actually enjoy going to this pharmacy, at first I was nervous but they are very educated, they help me get what I needed.There are a few dispensaries around this area, I told myself I would try them all get my first patient discount at them all- But it wasn’t about that after going to the store. After reading the staff here you really don’t wanna go anywhere else. You laugh, you get educated and you end up smiling and walking out. I go to this location just for the people
Israel R.
1620703890
Amazing staff! Best dispensary my #1 go to spot. Their inventory is consistent, parking is not the best... From the moment you walk in to the Truelieve Kendall location you know....this is where I’m supposed to be!
S D
1619017070
Very lovely experience! It was my first time and Marilyn was very informative and understood what I was looking for as well as what I needed. I appreciate her and everyone there, they were all super nice
A J.
1618599615
This location was my first dispensary experience ever and it was amazing! Jesus D. spent a while with me explaining how Trulieve operates and the products available. Upon hearing what I was thinking of purchasing, Ricky jumped in and suggested a better product. The whole experience was great, the staff was incredibly kind and helpful, and the products are fantastic. I can’t wait to go back!
Javier C.
1617391569
AMAZING EXPERIENCE! CARLOS WAS VERY PROFESSIONAL AND HELPFUL.
jennie L.
1617205466
This is by far my favorite location.The staff here is so kind and knowledgeable.Today Carlos went out of his way to make me a happy patient, thank you.I truly appreciate Trulieve and all the people that work for them who make my experience there a great one.Thank you so much for all that you do for the cannabis community
valeria V.
1614961966
Marilyn...she really made me feel comfortable, helped me with what I needed and was so happy to help me. Did great recommendations and honestly made the experience very welcoming. Loving this place, their product and the people! Super happy customer here 🙂
Malzu L.
1613260043
I mean variety variety variety. Flower for me here is hit or miss (my beloved limited edition Alien Hash was the BEST) for me. Not that they are ever bad, just sometimes I'm not into what is available, but that's a personal preference. But the gels, capsules, tinctures, cookies, RSO, etc those are all important too. Also has a great price point item to item when compared to some other dispensaries
lecia B
1612694309
Been using this location since they opened... friendly staff and great service! Ocassionally they have computer glitches which is a nightmare but to be expected at times... The process of checking in to pick up order is great! All around a great place and staff.
Emiro A.
1612047133
Despite me being a rude customer but then changing for the better. I received excellent customer service from each of the representatives in this particular location. They are very hospitable and welcoming folks.This week I went to this specific dispensary again and the service was outstanding as always. True remarkable professionals handle my order and sign in process with the up most courteous guest service energy I have ever felt. 🙏🏼Rafael, one of the representatives inside recommended a specific strain among all the other great products they have. And i greatly appreciate his proffisionalism and attention to detail. As I had many questions.Outside in the guest waiting area, Natasha greeted me with kind eyes as soon as I walked in. She promptly escorted me inside and directed to me to Rafael. Great and wonderful service all around. The staff really makes every experience memorable and peaceful. I never wonder if Trulieve, or not Trulieve was ever a question. Its always been Trulieve.
Natasha
1611522452
This review is long overdue which is when you know it’s a great review! 🙂 I have been coming here for awhile now and I must say this place is great, very relaxing environment, professional people/setting. I have to say from the moment I walk in I’m immediately greeted, by name, by Natasha. Natasha’s a wonderful asset to the company very kind and knowledgeable with various products as well as Alex the Bud tender. And if you have any Issues Chris the Manager will gladly resolve them. Over all I would, and have recommended many family/friends to this location. :))
Stream M.
1611079150
Brooke is the greatest consultant when it comes to my medical needs! She is amazing. I strongly request you ask her for help or any advice when it comes to purchasing your medical requirements. Trulieve should be honored to have such an amazing consultant! Thank you Trulieve & Thank you Brooke! Great customer service!!
Pedro L.
1609606635
I told myself I was barely going to come here. That I'll try other places and see which is better... I didn't stray far before realizing Trulieve has the stuff I'm looking for. The staff is really friendly, too. One con I would say about this place is sometimes the wait times are outrageous. I've had to wait an hour and a half on more than one occasion.
Expert S.
1609271765
Brooke was amazing! She recommended all my favorite strains & edibles. She helped me choose all my most needed medications. I can't thank her enough for all the amazing help! Trulieve should be honored to have such an amazing consultant as Brooke. Thank you so much! Amazing customer service Brooke! A++
lou R.
1608683293
Second visit to this location. Placed my order online. Went to the location when I was messaged it was ready for pickup. Checked in online to save time.Then I spent the next 52 minutes or so waiting for them to hand over my order that they told me was completed.The order was not complete.What's the point of online ordering and online check-in if it still takes an hour to pick up your order?Here's the timeline of events for a TUESDAY afternoon:4:45pm completed order online4:47pm received confirmation email about order5:35pm received email notification order was packaged and ready for pickup, and to check in online to save time5:40pm arrived at the store, checked in online via the link to save time (was advised of 10 minute wait time via the check in link)5:43pm went into location, provided med card to security who then checked me in AGAIN manually (even though I told him I had done that online), was told to wait outside. There were 5 customers in the lobby5:51pm received text there's space in the lobby for me. I went inside, advised security I got that text, he told me to go back outside and wait. I go outside.5:55pm I was told to go back inside because I was checked in online AND as a walk-in, even though I placed my order online, checked in online, and advised the security guard of this. I was told to take a seat and wait.6:08pm my name is called, and I'm told to go to the first register on the left to pay/pick up order. I am told at the register they didn't have my full order. I asked if I could sub out the missing item for a different product, told I could. I select product.6:09pm I am given a total amount to pay, I provide cash.6:25pm 16 minutes I have been standing at the register. Your employee has my cash, my med card, and my product. I ask if I could sit in the lobby until they've figured out how transactions work. If not for this, I would have walked out 15 min ago.6:33pm I am handed my order in the lobby.So here's the problems:-the order was NOT complete, and no attempt was made to contact me about it-the order was NOT ready for pickup-the online queue set up to "save time" clearly doesn't work (walk-in customers who arrived after I did happily walked out before my pickup was complete)-it took 28 MINUTES from online check-in on arrival to when my name was called to pick up my order (again, which was placed online, 2 hours prior)- it took an ADDITIONAL 24 MINUTES to leave the store AFTER THEY HAD RUNG ME UP AND TOOK MY CASH.- there were a total of 9 employees inside where the registers are, and a total of 4 customers (myself included) at any one time.While the staff was friendly, nobody apologized for basically screwing this entire experience up from the very top. Nobody took ownership for the many blunders that caused a simple online order pickup to last an hour.This is a bad customer experience. There are other dispensaries in town.
Nicole
1608330509
Placed an order online and was told it was ready for pickup. Great. After I drive 1 hour to the location on a really busy work day they tell me it’s another “hour or so wait.” Seriously? If there is going to be a super long delay why wasn’t I notified before making a two hour drive back and forth to this store? Not everyone has hours to waste on a weekday to wait for product. And after I informed customer service about this incident, I was simply told to “order delivery.” Gee, thanks a lot. I will not be returning as a customer to Trulieve.
Theo K.
1607980153
It is a very nice place and the staff are friendly.The disabled space was taken, so I parked on the frontage road and had a difficult time. The white parking blocks are difficult to traverse using forearm crutches and next time I may bring my wheelchair. It would be terrific if Trulieve could install an automatic front door and widen the walkways from the front parking lot to the store.Thank you and I wish you all the best.
Jose M.
1607009345
They are the most friendly and knowledgeable group of employees. Christina, Fernando, Justin Antonio, Marilyn aré just a few that deserve a praise for their exceptional human relations and service.Have to add great complements to Natasha and Brooks, they both make my shopping experience a pleasure every time I come.
Nelson R.
1606581861
The best location in town! The staff are thoughtful, friendly and knowledgeable. Specifically Natasha! She is the absolute best and most kindest, knowledgeable individual. She is incredibly helpful, extremely knowledgeable and professional. She is THE curator of cannabis and I couldn't ask for a better individual to assist me with all my medicinal needs. You need more like her Trulieve!!!
Bryan R.
1605829122
I have been a client of Trulieve for a little over a year. Having tried the rest of the dispensaries in the area I feel that Trulieve definitely has the best quality product available in Florida. . There customer service is second to none and product knowledge is confident inspiring. Leo at the front who always provides a welcoming experience is great and on point.
Strght6_ J.
1605631451
Awesome staff at this location. Everyone is super friendly. My main dispensary to go to! Even if they don't have a specific strain, its always worth the wait to go back to this location.
Niko P.
1605374082
Trulieve is BY FAR the best place to get your high grade medical products. NO COMPLAINTS 👍🏽Always deliver my online orders with on time ! No other dispensaries even come close to the quality and customer service that Truelieve provides!!! Every employee there is amazing ! Edgar is always really pleasant makes me feel great and cool guy always ! He is always on point ! Highly Recommended! 😉
Kevin T.
1605183191
This was my first experience in a Florida dispensary, and I’ve got to say, I’m impressed. I walked in, and was greeted by Fern, who guided me through Trulieves products, and made some recommendations after telling him I was having some issues with my anxiety and back pain. The funny thing is I told my self I was going to try other places, but I’m probably just going to stick with Trulieve since my experience was so great the first time. Definitely go there if it’s your first time. The friendly staff there will make solid recommendations for your needs, and also make you feel comfortable helping you choose the right product for you.
florence J.
1604701141
My first time visit. Safe Enviroment, great service. Rafael was awesome at explaining their products. He is Very knowledgeable and helpful Brooke cash me out with my order she is very nice and I love hers smile. I would recommend this location for future patients.
Falangela F.
1603585743
I love this dispensary!! All trulieve stores are awesome but this one is by far the best. The customer service is off the charts. Jordan just made my day. I have tried every dispensary in South Florida and they don't compare. And the bonus is the prices are great and they always have a great selection
choppy W.
1603392774
Parking is sometimes a pain. This place has a great selection of products, really good variety. They are pretty efficient in getting you in and out, but there are rush hour times to avoid. Overall great place.
Samantha S.
1603309280
Best quality all around, from the products to each and every staff member. Claudia and Nat usually are the ones at the front and they are amazing and fast. Everyone inside are amazing as well so from beginning to end THIS Trulieve is extraordinary and I have been to many other Trulieve’s so that says a lot...
Margie R.
1602169187
This location really has it together!! They are very organized. The people working inside are very polite I recommend it to everyone. Also they have a large variety in stock.
Tracy R.
1600809694
Today was my first time walking into to trulieve. I was greeted by a couple of people when I walked in. Extremely friendly and the staff made me feel welcome and comfortable. I had the pleasure of being able to speak with Brooke, front desk) and she was informative, gracious and very patient with my questions. I can say the absolute same for Alex F, who guided me through my visit once I was I inside. I will come back here as many times as I can. Great atmosphere.
Mom L.
1600393982
My experience at Trulieve today was so amazing do to the great staff that was so kind and knowledgeable. From the start the consultant Brooke was the best! Her customer service was better than I've ever experienced. I will request her from now and make this my main store!
Mum L.
1599868882
Best dispensary in town. We just left Truelieve, even thought there was a 10 min wait which is perfectly fine with me, they accommodate me with my special needs and a caregiver that helps me. Thanks Brooke for being so sweet and still very professional. Five starts for them and KUDOS for that good customer service.
Anton S.
1599679652
I really enjoy the dispensary and for the most part the people who work there are down 2 earth and knowledgeable. I just wish their flower looked/tastesbetter and was stronger
ricky33183
1599365699
I went in for my first time on Friday after receiving my medical card. Starting from the check in they were very helpful in assisting me and checked me in and even told me about their first time patient discount. The place was really busy but the wait time was only a couple minutes. After going inside Fern was very helpful, and explained to me some of the differences between the products. After helping me pick between the options, he made me feel confident in my purchase. I highly recommend him. I will definitely be back soon. Great product and amazing customer service.
Linny M.
1599004439
This is my home store. The store is super clean and they keep it stocked as best they can. They have been extremely helpful through the whole pandemic. All the staff are very friendly, especially Brooke who always goes above and beyond to make sure I have the best experience possible!
Aurelio Rene R.
1598960356
Do on line purchase later pick up to save time
Angie M.
1598917765
Absolutely wonderful people at this location. Everyone is very nice and attentive. I love Brooke at the front - she spent a great amount of time with me answering questions before getting my medical marijuana card. She talked me through the process and even explained how things would work after I got my card. Then there's my favorite budtender, Fernando R.! He is simply amazing! He's been working with me to find the best solution for my particular situation and he's incredibly knowledgeable and helpful. I HIGHLY RECOMMEND THIS DISPENSARY!
April Rodriguez P.
1598375958
Thank you Bennett for the curbside assistance!
Priscilla T.
1597168284
This place is beyond the best! I mean from amazing customer service since you walk in until you leave! All happiness and super relaxing, no rush and they help you with absolutely everything. My go-to 😘Thank you Bennett, Chris & June! Definitely major shout out to the rest of the clan! You guys ALL ROCK!! 💕
Rebeca F P.
1596917262
This location is easy to get to with highways and US1 near it. This dispensary is always clean and professional. Lately ... maybe due to COVID, the inventory has changed but overall great products. I suggest for first time visitors to ask for Sammy or Fern since they are professional and pleasant to speak to. Their knowledge of the product is exceptional. Trulieve have a point system with discounts and first visit discounts are good. Missing star due to some representatives not having the patience at the time of visit. There are times I feel rushed due to the amount of people waiting. So I highly suggest to order online/pick-up. Thanks Trulieve for all that you do.
Mike F.
1596827118
Excellent bud the papaya cake at 33.33 THC was the cleanest smoke and high I've had in decades and complete pain relief for over 3 hrs. This is the best dispensary I've visited not only in Miami but Vegas too. Products are all high quality the staff is pleasant.funny and goes all out to make your shopping experience special. Shout out to all your staff , they go out of thier way to make your shopping experience special.
Epileptric
1596308438
Best team you will ever find!!! friendly af !Hello Guys ! You can tigh up the elastic if needed and hide the knot inside the mask, I'll see you tomorrow with more )
Pedro L.
1595893967
I told myself I was barely going to come here. That I'll try other places and see which is better... I didn't stray far before realizing Trulieve has the stuff I'm looking for. The staff is really friendly minus this one younger guy that has salt and pepper hair. I try avoiding him because he's a bit too sarcastic and acts like the stuff is his and he's not trying to sell. If you ever get serviced by him, you might see what I'm saying. Either way, the rest of the staff is great.
Pressure Kleen C.
1595343550
As far as dispensaries go in Miami, this is the better one by far, but even this one has its challenges. For one the website is rarely up to date, this makes it mandatory to walk in to see what’s available. Secondly, there is rarely any Rosin or Crumble in stock it’s frustrating to have to drive to the store to find out what’s available. As an investor in this company I’m finding it hard to see the value of continuing to purchase from them or even keeping my investments in place. Hopefully this can be remedied soon.
Easy E
1594673185
Worst service went to return some bad product and coordinator Chris who was not my coordinator took the product and said I can’t return this because it’s mostly used he berated me in front of the entire store and explained I spent $500 the day prior and am returning this product because it was not up to par with the medication I’m use to be prescribed. I will not go to this store anymore and also not recommend this store to anyone! Go to Miami they treat you better...
Enrique G.
1594405507
The good thing is they have a wide variety menu but the good flower is always out of stock. Trulieve is basically a factory. Fast food type service. The customer service isn't like the other smaller dispensaries.
Jazmin A.
1593723069
I love this place! I've been here a few times since I started coming and have been served by some very nice people who make sure the customer is satisfied quickly. I've been served by Marilyn twice now and she's very helpful and kind!
Martin N.
1593099764
I have been here several times and the service was never great. Products are good. But going to the actual store is a waste of time. This last time I spent almost an hour waiting and waiting to be called; meanwhile the customers coming in after me are called and called as we wait in the lobby where 5-6 employees with their face masks pulled below their noses (because the concept is too complex?) milled about doing nothing. Lame. It sucks to pay for delivery but at least you get your product. Don't bother to go in person.
Andres S.
1592765323
Today was my first visit to Trulieve and my experience was excellent. I was helped by Marilyn and her customer service was amazing. Very patient and informative. She is definitely an asset to the company. Thank you for making my visit memorable. -Andres S.
Jonathan B.
1592672575
The location is okay but the guy you need to see is Fernando. Great guy and helps deciding on what’s good compared to what’s on hand. Easy going and stress free.
Azra C.
1591626159
I went for the first time on a Friday and it was definitely not a good experience from the front staff, to the security. I am assuming because they were busy so I left. I returned on a Sunday and wow what a difference between staff and how helpful they were. To add Alexander "Alex" L. made it a wonderful experience, he was super patient, informative, and helpful. Will be back again for sure 🙂
Cesar G.
1590202011
Great strains at an affordable price.. The staff is very knowledgeable and always eager to help. Great customer service. Brooke's the best..
Pablo Garcia J.
1589761091
Great selection, its my first dispensary so not much experience with them but as a first it was great, my rep Fernando R. was extremely knowledgeable, answered all questions quickly and professionally. All his suggestions have been working great! Definitely highly recommend
jeremy B.
1589037593
Love going to Trulieve Kendall!! They make you feel like "Norm" on "Cheers". Five star customer service straight across the board. Six Stars from Brooke, Chris, Ivan, Fern M. and whoever else paid me
Marilyn H.
1588992997
Trulieve Dadeland has the best customer service, all the staff are great but especially Christina. She goes far and beyond to answer all your questions and advices the best products for you. Christina is very knowledgeable and very kind.
D R.
1586563728
The Kendall location has the kindest hardworking people!! I say this because I had the pleasure of being attended by Mr. Fernando R. , What a through explanation of my remaining amount of flower that I can purchase. Also, he gave me alternatives On items I can purchase until my flower renews on the 11th. Which was amazing!! I had lost hope since I exceeded my flower limit but thanks to Fernando I walked out with a new alternative to alleviate my back pain. Thank you Fernando!
Epileptric .
1586117447
I picked up my Rx order 4/05/2020 I was pleasantly surprised to see how well organized is the social distance they have established. Trulieve Kendall is the First establishment I have seen with such and organize system. Not only the system but the constant cleanliness . I truly felt safe at Trulieve Kendall! Chris the Mgr is running a tight knit crew! Kudos to all !
David A.
1585682216
I love Trulieve’s products, but most of all I love their staff. They are all amazing, helpful and knowledgeable. Bennett has amazing customer service and really knows what he is doing. He always helps me pick the best medication for me. Ivan and Sam have always been a great help as well. You can not go wrong with Trulieve and their staff. I never have any problems when I come here and they always do the most to help me.
stu
1583862569
The staff is very helpful and pleasant. They had most of what I was looking for and had good substitutes for what they didn't have. Parking is the only issue. I would recommend them.
Diane B.
1582141894
Very friendly staff. Informative and ready to help. I want to specifically say thank you to Fernando Martinez ( Fern). With his advice and help I have been able to manage my anxiety.I will definitely become a loyal and frequent customer. Thanks!
KARLA F.
1581710951
Great experience from knowledgeable staff. Both Marilyn and Fernando Martinez are wonderful every single time I go there. They explain everything i need to know and do it with a smile. Courteous staff, exceptional customer service. Highly recommend
Charles W.
1581533391
The Kendal Trulieve location has gone above and beyond with delivering me the best customer service I could ever imagined. They go out of their way to contact me to make sure that I have ordered the correct product. The staff has been nothing but awesome to me and have been able to recommend new/alternate products that suit what I am looking for.
maritza A.
1580485063
Trulieve Kendall is always a wonderful experience. I came in knowing absolutely nothing about the world of medical marijuana and I feel much more confident that this will work for me. It’s always a pleasure to be greeted at the front by Claudia and Leo, who are always so kind. Christina and Justin are always so helpful and patient with me. I wouldn’t go anywhere else!
Joe Z.
1579283451
I have been to ALL the dispensaries in Miami Dade and this is by far the most well run store. I would like to thank Leslie, Chris and Fernando R. specifically for always helping out and letting me know when there is some cool new product. I not only appreciate their knowledge but the patience and time spent (always checking the %s for me). Great place with great selection coupled with great people. Got my vote.
stella S.
1577733502
This is an exemplary, well run dispensary! The staff is very knowledgeable and willing to take the time to assist and answer questions. There are options to place an order to pick up or have it delivered to you, but It is also a pleasant experience to go in and explore products. If they are busy, they have comfortable and plentiful seating while waiting to go in to do business. I highly recommend this facility.
Anthony G.
1541525469
Great Location! First time Patient here, and my experience exceeded my expectations. I was greeted with a smile upon entering the office. The Newly remodeled Office is clean and Smells Great.Zero wait time, Discounts for first time patients, and 100% Top Quality Medicine. Chris helped me choose the correct Meds and was well informed, thanks Chris. Highly recommend this location!
