Trulieve Dispensary in Deerfield Beach, FL

Trulieve Deerfield Beach Dispensary
4.5
Based on 1980 reviews
Beatriz L.
Beatriz L.
1719748194
I have been to several TruLieve locations in different cities — unfortunately they’re all similar in regards to management and quality control. Products never match up to what is listed online, which the first time around is not a big deal. Then it happens over and over until you realize it’s a clever tactic to unload inventory. Staff are poorly trained and chalk up inventory issues to being “very busy” because they don’t know any better. Other dispensaries are footing 3x the traffic, still keep up with their mobile interface, and are properly trained in customer service. It’s a business model that serves its bottom line by hoodwinking the consumer with excuses.When you get a product it’s a gamble as to whether it actually comes as described (e.g. uncured flower, products 100mg below what’s advertised in the dosage, solvent-based concentrates cleverly marketed to seem solventless, etc). These are things that experienced consumers will catch while the average consumer has no idea. I would be wary of what else they’re cutting corners on.
Ricardo R.
Ricardo R.
1719620760
i am a regular at this location and every time i come in im reminded of why i choose other dispensaries. staff are extremely slow processing orders and seem to not care when they have a room full of patients that have waited for 20+ minutes. furthermore some of the staff are extremely rude at times when interacting with customers, have had plenty times where i feel dismissed or like im bothering them just by making them do their job. while i do love the product i wont be coming to this location they constantly have these issues and haven’t addressed them in the year i’ve been going. if you want good product surterra and fluent have similar prices and much better staff.
Evelyn P
Evelyn P
1717007951
I just want to say that this is my favorite location! Deerfield beach Trulieve is my fave! Jio & Adam are such a duo and run their store amazingly. They’re super friendly and I feel so welcomed when I come in to pick up my product. They both have such tremendous amount of patience and knowledge. They’re always recommending strains that suit exactly what I’m looking for whether it’s for pain/sleep or feeling happy and focused. I hope Jio and Adam get the respect and recognition they deserve. Thank you so much 🙂 see you guys soon!
Tatiana P.
Tatiana P.
1715307293
Awful customer service. Specially from this man Gio, who supposedly is one of the managers; he was so nasty today. After, explaining to him that it is not my problem if the website doesn’t work correctly since they were out of stock from one of the products that I ordered online. He gave me 30% off, but he did it with an attitude, but not only that. I found two of the containers that they gave me; they were opened. This never happened before, so I think this nasty man has something to do with it. So, I think the owner of this store; should get better personnel with customer service skills, good attitude, and good mental health because who does that. Retaliate in that way by messing with your products because I requested a discount because they were out of stock with the product that I ordered online.
Steven B.
Steven B.
1714836512
Staff is very efficient, knowledgeable, and friendly. Ellie was super helpful. It was my 1st time & the deals were amazing. I would suggest Tulieve in the Deerdield Beach to anyone. 🌞
Ryan Nathan (.
Ryan Nathan (.
1710272806
Visited this place for the last time last Saturday…. Placed an express order, arrived & checked in at 543pm, there was one person ahead of me when I walked into the building. I sat & waited about 25 minutes while everyone who entered the building after me, got helped before me. I went to the girl at the front desk who greeted me as if I had just walked in for the first time, I explained that I had been waiting over 20 minutes for my express order & I just watched 4 people who walked in after me get helped before me. She checks the computer then walks inside to tell them that I’m next, then she comes back out, tells me I’m next & hands me a coupon card with 3 holes punched. Finally when I walk inside to get my order I’m extremely annoyed & I relay that to the guy helping me who asked me how I’m doing…. He replies, yea we’ve been really busy!!! There was one person ahead of me when I walked in, my express order took a total of 3 minutes but I had to wait 30 minutes to be helped…. What’s the point of express orders??? Secondly, the coupon card is valid from 2/1 to 3/31, I visited this dispensary 3 times in February, why am I only receiving a card on my 4th visit when I have a problem? Staff clearly have no idea what they’re doing here & nobody seems to care, why should I?
Paul M.
Paul M.
1707327859
Melinda was wonder full I love the atmosphere,very relaxed and welcoming.Jovani was quick to help me and point me in the right directionVery professional and was helped out immediately
Kervyns C.
Kervyns C.
1703257483
The shopping experience here always meets my expectations. The employees here are the main reason I prefer to shop at this location. Melinda for example, isn't just charming but also takes her customer service very serious and so does everyone else working here. At times it can a bit busy but thats only because every patient prefers to visit this dispensary instead of others and you'll see why.
Sakinah A.
Sakinah A.
1703115313
You want some personality? See my girl Frankie she’s the best! All of them are great . Trulieve TRULY knows how to show love and keep you coming back.
Renee G.
Renee G.
1700862213
I love the deerfield location! They have the best customer service. They're all really good but Adam was truly amazing today! He went over and beyond to help me today! It's the only place I shop! Great team!
MF G.
MF G.
1699898995
The products, prices and staff at this location are fantastic. However upper management needs to hire more help or figure how to be more efficient. There is consistently a 20+ minute wait time no matter what time you arrive. Even the online check requires multiple steps to get it right.
ryan B.
ryan B.
1697666609
I love the products but the employees don't like honoring discounts. I think they're on commission bc I get a hard time every time. Another BIG issue for me is NONE of the concentrates are in a sealed bottle. Anyone could open it anytime and take some out. I have no idea what 1g of "budder" is supposed to look like and it's so easily exploited here. Makes me question every unsealed bag.
Ramon O.
Ramon O.
1693335508
First time at this location! Was welcomed like family! The energy was great! I want to thank Giovanni for his grace and his presence of peace. Sorry if I spelled his name wrong. I will be back! Thanks for all you guys do! Great vibes
PelHall I.
PelHall I.
1690051976
I believe that this location is the greatest as far as all the dispensaries in SFL; thanks to employees like Carolina, Luis, and Jovanie' that always go above and beyond to meet a patient's every need. Thank you, Trulieve, for hiring such great team!
J. H.
J. H.
1687929355
The first time I stepped into a dispensary and I chose this place, it wasn't what I expected. The wait time was long, I left then came back. They offer coupons for first time customers. They have a coupon for 25% off one time during your birthday month. I asked lady who was assisting me if I could use it she mumbled something about it doesn't make sense to use it save it for next time, then proceeded to engage in conversation with her coworker and the customer he was assisting. I don't believe there will be a next time, I do believe it will be the last time. There are plenty more shops around!
Ashley B.
Ashley B.
1687132339
If you're looking for cheap product and have an hour or two to wait. Then this is the place for you.BUT if you're looking for a TRUE medical dispensary then you're better off at Cura Leaf down the street.First time at Trulieve. I placed my order online and I was just there for pick up. I waited 40-45 min in the waiting room before being asked to leave because they're weren't able to attend to me before they had to close.Now, if this was for recreational purposes I could understand but it's not. This is prescribed medication. So of course I had to go back the following day when I could muster up the strength. When I arrived I waited another 20 minutes or so before being seen. When checking out, this 20 something hipster told me to "have fun tonight" SMFH.Again, this is prescribed medication and I've never heard my local pharmacist tell me to "have fun" when picking up medicine. The staff here needs professional training.
Steven N.
Steven N.
1686767246
Too much competition to put up with Trulieve’s lazy, incompetent customer service. On top of that, what’s up with placing an Express order on line, coming the next day to pick it up, and then having to wait in the waiting room for 20-40 minutes to get your “ express” order? Not once, each time. Truly moronic. Bye byeEdit: I see the " owner" commented on my post and asked me to reach out directly to them through an email address. Funny thing is that I reached out to corporate customer service three days ago and filed a complaint. I was told that someone in management would get back to me. NO one did, and that is what prompted me to create this review. Terrible company.
Richard W.
Richard W.
1683849125
I've been to this location twice. Both times they were out of most of what I ordered online. I wish they would call me and let me know so I don't have to make a new on the spot decision about something else when I get there. The reason I ordered online was so I have all the time I want to look over everything and choose, without the stress of standing at the counter while other people are waiting. On the plus side they do have a lot of variety, and their flower is good quality even when buying the minis and preground stuff.
Olivia S.
Olivia S.
1680650324
One of the best dispos in South Florida! The staff is amazing and always fits my needs. Carlos V. has been a great staff member as he always has a smile on his face. He takes care of me greatly!!I highly recorded coming here!!
Stephanie K.
Stephanie K.
1671396983
Miguel C. Was amazing! He was so patient and helpful! He really went out of his way and I will definitely go to him from now on. I don't mind the wait. For him, it's worth it! ❤️😊
Berserk A.
Berserk A.
1671029600
Always a good time, Benlee was awesome. Helped me out with a bunch of different items, and he went out of his way to make sure I wasn't wasting none of my hard earned cash. Love these guys!
Reaux H.
Reaux H.
1668196605
It was my first time visiting Trulieve. They have the best deals in town. 50% off for first time buyers is love! Sam W was very helpful! He helped me choose good strains to my likening! I would recommend asking for Sam W if you’re ever at the Hillsboro location!
McKenzie S.
McKenzie S.
1666973500
Samuel was so helpful and pleasant!!! He was knowledgeable and made sure to share all of the promotions going on. Trulieve does a great job picking their employees, as I always have a great experience!
Gloria L.
Gloria L.
1666037399
I went to this store and had the best experience. Lu, one of the best costumer care employee at Truelieve store in Deerfield Beach treated me with respect and professionalism. He is very polite and friendly. He got me the right items that I was looking for. I had the best experience at this store!!! I’ll highly recommend this store. Thank you Lu!!
Tara S.
Tara S.
1664324841
Loved my experience at Trulieve in Deerfield with Louis (Lu)! Every walk-in visit has been wonderful, honestly probably my #1 favorite place out of all the dispensary's. Super-friendly Staff! Terrific Service! The atmosphere was phenomenal. I was impressed with the wide Variety of Products to choose from all at reasonable Prices plus first few times include awesome Discounts. Lu is my go to person and I personally recommend him. He has guided me through every visit and answers all of my questions. He's very knowledgeable and has the best suggestions. He is attentive and friendly, while remaining efficient and professional. Lu made me feel at ease and doesn't create any pressure at all. I'm a very indecisive person so I struggle making a decision sometimes but Lu understood me and has the patience of a saint. Lu is amazing and so is the place so I will be coming back!!
Ronald O.
Ronald O.
1664048671
Best dispensary. Manager Samuel greets upon arrival. Tells you of any sales and very kind. Carlos has assisted me on several occasions. Really acknowledgeable on my concerns and what was best for me. Today Carlos was shadowing Mike. Very friendly and also helpful. Very clean inside.Appreciate Samuel for his custody service and experience and leading his team Very well. Lesli
Jade
Jade
1660927371
This Trulieve is by far the best location I’ve been to. Jovanie is amazing. Not only is he super efficient, friendly, and always so welcoming, he’s also super knowledgeable. He does a great job and you can tell he’s passionate about what he does!! I always have a great experience. Thank you Trulieve Deerfield 🙃
Christopher R.
Christopher R.
1660054580
Julio, Carolina and Michele are a triple threat. The knowledge they attain is always being utilized when helping me figure out which strain is best for me. Always going over and beyond to double check the back for my favorite strains. Because of the staff and those 3 in particular, I spend my whole monthly limit in that store… every month. Love you guys, thank you so much.Ps . For Trulieve: If you loose those 3.. you’ll loose me!
Katie
Katie
1659805934
The associates really provide the best, most useful information. They are all very polite and management is such a huge help. During these times, it’s important to remember that companies can be short staffed but these guys truly do their very best to have everyone in and out in a timely manner. They’ve provided such great help- I’m a forever customer!!
Manny G
Manny G
1658785732
Yes, one star. Why? Because each and every time I come here, I have to clear my entire days calendar to sit around and wait for my pick-up order to be ready after I get the text that it's ready for pick up. I'm writing this review as I sit waiting out a 75 minute wait time for my pick-up order. It's not that the people aren't nice or helpful.. but I wish that their politeness was enough to make up for the inconvience of never being able to make it a quick in & out pick-up visit. Why isn't there a separate person(s) processing the pickup orders?.. or is there and there isn't good management of it? Is the walk in vs. pick up queue mixed together? Where is the logic in that? While waiting in the lobby, I've heard people given wait times as long as 2 hours. A girl working the desk got up and quit one busy day after having to hear so many patients frustrations. Simply terrible processing pace. Also, they rarely have products I need in stock. Am I being unreasonable or is this just ridiculous?
Bertha G.
Bertha G.
1656589588
I love coming to this specific location. I feel very welcomed by all the staffs and Maria Villalona is my ONLY go to person. Maria v is very knowledgeable and very helpful she always goes above and beyond! I’ve had a few experiences with some of the other workers and I have to tell you it’s NOT the same. I always call to make sure Maria is in before coming in. This girl knows exactly what I want and always has a few options for me to choose from. Every time I walk in those doors she makes the process smooth and fast which that’s exactly what I love about this gal.
Camille P.
Camille P.
1656360432
Last time I went in I got taken care of by Sophie! She was fantastic! She took her time to talk to me about the different products that were available. She was great. I also get great care from Sam P, Carolina, Stan, Maria, Ava and everyone else there. Management is also super helpful as well. My Luna loves everyone there.
I’ve been coming to Trulieve Deerfield for a while now. The staff is always helpful and accommodating. Matt L did a great job assisting me with my order. Always a smooth and easy experience. Check them out!*** Updated! 5/22Just visited the store and was assisted by Christina T. She was amazing! Super helpful and knowledgeable. Ask for her if next time you stop in for a great experience.
Mark P.
Mark P.
1652205735
Recent Update: Serious deterioration of services plus misrepresentation. Website downs for days at a time. Product ordered by phone not available for delivery. Bait and switch inferior products offered as substitute. Never again.Outstanding service and selection of products. My wife has MS and Kevin was extremely patient, helpful and knowledgeable. Highly recommended. Additional thanks to Danny & Igor. Thanks.
Catherine
Catherine
1650753784
I walked in today because I could not get the information I needed about the products online. Michele H helped me and went above and beyond! She was patient answering my questions and she was full of knowledge on the products i was interested in. I ended up purchasing more than I expected to because I was so excited about the information on the strains she described to me. I would absolutely recommend Trulieve in Deerfield and I would 100% recommend visiting Michele H
I always order online and wait in the car until I receive the text to come in. On my last visit I had to pleasure to meet Phil, who took the time to explain to me which strains are the best for me. I really hope Phil continues to work at the Deerfield location. He knows the products and his knowledge is amazing! Thanks Phil for all your help!
Nit H.
Nit H.
1650724060
Good products just not worth the wait . You can order online and still have to wait an hour and a half to get your weed I returned to the dispensary and they solve the problem of the lines and I would recommend the place now I think it’s a very good place to buy products. They have in proved their service. Now stop sending so many text a day . I had to end their texts to many .
Traci F.
Traci F.
1650310861
Had this at 5 stars, but, lately, they're out of product, already ordered. No phone call, no message. I found out when I got there nothing I ordered was available. The previous visit, I ordered items I thought were on sale, since it was sent via text in the a.m. when I picked it up, they said the items weren't on sale, that it was a mistake on their site. I wasn't the only customer with the same issue, and the manager honored the sale price. The people who work there are great was great, though.
Danielle A.
Danielle A.
1649962390
I love this location!! Always a short wait time after 7pm and the staff is super friendly, if you go ask for Jimmy he's the best he does just about everything there he also knows the products very well! He's very informative, kind and makes this location run smoothly!
Dylan M.
Dylan M.
1649532562
WOW! Talk about outstanding customer care!.. Not sure if all the locations are as personable and knowledgeable but man I am impressed and very happy!! From the "Bud-tender" Samuel Williams to the AMAZING manager Abdullah! They went above and beyond to make me feel welcomed and secure with the medicine I purchased. I will be a steady repeat patient at this location and Abdullah is the main reason !!
Corey S.
Corey S.
1649002600
Today 4/3/22 was by far the best event. It was buy 3 get 1 free and get a free t shirt. It was so much fun interacting with mangers and staff! I love have marketing event!
Benjamin M.
Benjamin M.
1646767283
My first visit at this location was amazing. Amethyst and Eric were super helpful! I have since been back several time thanks mainly to the service I was given!
Alison C.
Alison C.
1646243372
Sam was an outstanding young man and I appreciated his service. I will absolutely come back. Jovanie the manager was extremely educational. Also Brenna is amazing. Thank you Trulieve!
James P.
James P.
1644941619
I know everyone here. It is the only place I go. I had the pleasure to deal with Brenna. What a sweet heart. She know her products even with a mask she was all smiles. She took her time and you guys are very luck to have her!!!!!
Beth P.
Beth P.
1643379299
Michele was fabulous! I get the best help and all of my questions answered. Great people and great experience 💚 It's the only place I go!
Dustin C.
Dustin C.
1642556114
My 1st visit today to Trulieve Deerfield Beach was a calming and educational experience. Matthew A. answered all my questions and was very patient with me as I am a brand new patient. I am grateful for all their help in getting me back to living my best life again! 🙏😁01/18/2022 UPDATE...I was assisted today by Michelle S. and I am pleasantly thrilled with the medicine. Paradise 🌴 Waits, Cherry 🍒 Punch 👊, and Gorilla Grapes 🍇 . Thank you
Miriam R.
Miriam R.
1642525943
I have been a customer of Trulieve for approximately 9 months to a year and always have a pleasant experience in a nice environment that’s clean and aesthetically pleasing. Upon arrival you are greeted by kind staff and security. All the bud tenders are always super nice and knowledgeable. I’d like to extend a special thank you to Matthew who is especially good at making you feel like the patient of the day!!! Very happy customer!!! Continue the good atmosphere paired with your caring staff. It’s highly appreciated.
Charles S.
Charles S.
1638463339
Trulieve is great and their products are the best but what also distinguishes this company are their great employees such as Marnie and their great customer service as well as product knowledge. Not only did Marnie went above and beyond to find what I needed but informed me about a great sale I was glad I took advantage and for that and her awesome attitude I commend her! She should be moved up to management!
S C.
S C.
1637333562
2 years later and I still love this location. All the staff are lovely and kind but I've had great support with Michelle is lovely...I've come here about a dozen times and they have never disappointed. David especially always leaves a lasting impression. The products always live up to their name. Great!
Creative G.
Creative G.
1636737358
Another EXCELLENT experience at the Trulieve Deerfield Beach location. My favorite dispensary in the area, by far, because of the phenomenal customer service experience. Had the pleasure of being sent to PHIL yesterday 11/11, Veterans day. Took exceptional care of me, educated me on a few strands and steered me to what I was looking for! Great work. Great location. Great FLOWER! 5 STARS ACROSS THE BOARD. (PHIL was seriously the best bud tender EVER!)
TyeDye B.
TyeDye B.
1635761961
I had a poor experience with another dispensary and their products, and being new to medical marijuana I was almost ready to give up.The vapor products burned, really burned my throat and caused uncontrollable coughing. The vapor tasted very harsh.I happened upon Trulieve and wonderful reviews. I thought what do I have to loose (money and time). Anthony at Trulieve re-educated me, explained what was happening. He recommended Different products for sleep and daytime and a pen with controllable voltage or heat. I have had 5 nights of excellent sleep and my days are much better.I was so pleased i went again and this time consulted with (sorry misplaced his name) and he was knowledgeable and very helpful.The products from Trulieve were clear and clean and with the new pen absolutely no harshness or throat pain and No coughing. I’m SOLD ON Trulieve.BudUpdate Nov 2021Still the best.
Bradley R.
Bradley R.
1635027668
I frequent this location and I am often impressed with the work ethic of the employees. However, my experience with Matthew A., inspired me to write a review. He is without a doubt the most knowledgeable employee I have come across and due to his suggestions, not only was I able to save more money than I originally thought but I even got more bud as a result. 11/10 Matt! Thank you brometheus, look forward to seeing you again.Sincerely,-Brad
Rose B.
Rose B.
1633619478
When visiting dispensaries, you may notice they are generally built for security over comfort. Sometimes I get nervous entering dispensaries because of this as I have anxiety, but Phil was so nice! He assisted me with packing up my order and made sure I was comfortable. He was extremely personable and kind, and very efficient! Can’t wait to have more experiences with employees like him.
Madelyn A.
Madelyn A.
1633618857
I visited this Trulieve for the first time a few days ago and truly enjoyed my experience being there. It was fast, easy and the person who assisted with my order Michele was very kind and personable. I appreciated her candor and overall made it an enjoyable experience for me. I will definitely stop by again soon. Thank you!!
Nathan G.
Nathan G.
1630455346
Best dispensary in town. I came in close to closing time but Jimmy took great care of me. He was patient and very informative. He took his time to make sure I picked the right strains for me and he also informed me about the loyalty programs and the sales they have. Also they have the best/most potential strains.
Mr T
Mr T
1619552499
I've been to every dispensary within 30 miles. Deerfield Beach Trulieve is far and away the best. Been a customer since day 1. They legit have something for everyone. From edibles to concentrates to flower all the products are top notch. From the managers on down they go out of their way to do the best job possible. Mike and Matt as well as the rest of the staff are super knowledgeable and do a great job. Can't say enough good things about this place.
Brendan S.
Brendan S.
1616791292
Until recently I didn’t enjoy the Trulieve experience at all. Sara H & Matt A are both very kind and helpful which has changed my perspective. I have had two pleasant experiences lately being helped by these two. Recommend going the right way about ordering online and being patient as the process can be timely (reason for 4 stars) and if you aren’t patient - good luck. However; the patience pays off as these people care to spend the time necessary to get you the product that best fits your needs. Great team it seems. Nice job Trulieve. Will be back for more.
Wilma L.
Wilma L.
1616093957
3/21 shout out to Stan and Nate for their customer service today. As always the service you provide is courteous and helpful.This is a great place. They’re a busy location yet they have a great attitude and are always looking to make your visit pleasant. Matt B. is awesome. He is proactive in his customer service. He made sure my order was correct and when they didn’t have everything I ordered he already had other options for me to choose. Highly recommend them.2/2021 I wish I could review each visit but I can’t so I want to add a few names here to this review for great customer service. Danielle helped me find an order and was tenacious in her search. I appreciate her perseverance. Karim also helped me when I needed a change to my order. I got a great choice from him. Samuel Rose was also a great help with a complicated order when I was there recently. His pleasant nature and professional manner are a great example of the service I’ve come to expect from this location. Thank you all for your great service.
Susan G.
Susan G.
1616093697
This experience was totally new for me. I am being kind to myself. ... but being over 65 this was weird. Everyone at this dispensary was terrific. I worked with Sara H and Matthew A. Today Matthew helped me create an account and walked me through many choices. A lot of different options. Feel good about beginning to understand and this is good.
Wilma L.
Wilma L.
1614014881
This is a great place. They’re a busy location yet they have a great attitude and are always looking to make your visit pleasant. Matt B. is awesome. He is proactive in his customer service. He made sure my order was correct and when they didn’t have everything I ordered he already had other options for me to choose. Highly recommend them.2/2021 I wish I could review each visit but I can’t so I want to add a few names here to this review for great customer service. Danielle helped me find an order and was tenacious in her search. I appreciate her perseverance. Karim also helped me when I needed a change to my order. I got a great choice from him. Samuel Rose was also a great help with a complicated order when I was there recently. His pleasant nature and professional manner are a great example of the service I’ve come to expect from this location. Thank you all for your great service.
Marcelo L.
Marcelo L.
1613237040
What a mess. Once I got a text that I was placed on the virtual line I believed that the process would be painless, but there was nothing painless about it. After handing in my ID I was asked 2 different times by the woman who took my id if she had already given it back to me. I spent the next 40 minutes waiting for the place in line that was clearly bogus. After patiently and politely sitting there while people who came before me got serviced I finally spoke up and they apologized and tried to find my lost ID. Eventually they found and returned my ID after 40 minutes of wait and just before check out.Overall just insanely messy and unprofessional way to handle the wait. I understand with social distancing and all other restrictions things sometimes don't go as planned, but reading the comments here I can see its anything but a one time deal.Every single person who came after me complained about the lack of coordination and the wait. The staff seemed indifferent.Selection and prices are pretty good, but honestly not worth the hassle. Shame this was my first visit and it made me want to visit anyone else.
Wilma L.
Wilma L.
1608662917
This is a great place. They’re a busy location yet they have a great attitude and are always looking to make your visit pleasant. Matt B. is awesome. He is proactive in his customer service. He made sure my order was correct and when they didn’t have everything I ordered he already had other options for me to choose. Highly recommend them.
Monica V.
Monica V.
1608625234
Matthew was very helpful and kind. He introduced me to a new product that I’ve found to help alleviate my symptoms. This location is busy, but stocked and managed by retailers who seem to care. I give Matthew a 10/10 for excellence in serving me! I’ll be returning to this location for future orders, all thanks to your wonderful staff!
STEVE H.
STEVE H.
1606501569
What a wonderful experience!! Ana was so amazing and helpful and patient with me. Had a smile on her face the whole time!!!! Super knowledgeable and friendly. THANK YOU ANA!!! Also want to give a shout out to Kim shes always super sweet and helpful as well. Thank you KIM and ANA!!! 🧡💚 💨 500 stars excellent service!
Dawn R.
Dawn R.
1605579615
I drive all the way to the Deerfield Beach location from Sunrise. About 30 miles, 1 way. Although everyone is very nice, the reason for my long drive is ADAM! He is simply the best!! Kind, patient........ he doesn’t make me feel bad about my illness (MS). I wanted to write this review for months but couldn’t figure it out. Can you imagine? 🤪 Please give that boy a raise! Don’t let him go like others before him! A+ ❤️🙏🏻
Harry M.
Harry M.
1604613002
I’ve been to the Deerfield location a couple times and i received good service. I went today and it was a disaster. The reason I didn’t give one star is because Kelly and Gabi and the security guy in the wait room were the only ones that saved the 1 star review.The front desk girl doesn’t have a clue what’s she’s doing. I checked in online on my way to the location.Got there and reception took my information and said don’t leave. So I sat a waited for 45 minutes as people came and went. I’m very patient. So I decided to ask the receptionist and security why I’m waiting so long?To make a long story short. She lost my card and I’d been waiting for 45 minutes for nothing. I was livid.I did all the right things ordered ahead, check in only to be penalized by an incompetent receptionist.I digress but this location needs to do better.Nevertheless thanks to Gabi and Kelly and security guy for good service.UpdatedI’ve been back a few time.Today I picked up.I loved Anna and Mike.Both were very nice and funny.Mike gave me great information on edibles.A step in the right direction.
Paul R.
Paul R.
1604429763
This is Paul's wife, I place my order and it is delivered right to my door. This has been so very convenient for me. The orders are always correct, and always delivered on time. I am also very happy with the delivery people, especially Andree and Mitch. They are always so nice. Thank you all for making this a pleasant experience for me.
margie A.
margie A.
1604055220
Matthew was awesome!! Super friendly and knowledgeable! I always like going in to see what’s new and the store looked great! This location is top notch and I recommend it to everyone! I get that people don’t like to wait but I’ll never understand why people have to complain constantly when in reality TruLieve is, in my opinion The Happiest Place on Earth! Let’s just be happy! And PLEASE VOTE!
Ophelia S.
Ophelia S.
1602440594
October 2020 edit! -- Went in yesterday for my syringe refill. Placed order online and waited for confirmation like normal. They seem to have overhauled their waiting system! It went much more smoothly than before and only took about 20-30minutes after checking in! The guy in charge of the wait list was very kind and helpful, as well as the guy who handled my purchase. Great service!
M C
M C
1602426757
To be honest I feel bad writing this since I understand this is a very high volume dispensary and so they deal with a lot of people. But the system is truly just not ideal. Ive sat in the waiting room probably over 50 times now listening to all the complaints they get about wait times, people behind them in line being able to go ahead, etc. And now they have a new website and its a total mess. They canceled my order and told me my card was expired - even though it clearly says on the card its good until 2021. And was very rude to me about it. I understand its not the employees, its the system and they deal with complaints all day so they'll catch an attitude when I mention something is wrong. But I honestly expected some more professionalism over something that truly wasn't my fault or theirs.Its also literally impossible to reach Trulieve by phone - Ive waited on hold for over 30 minutes. So you HAVE to drive down there and see what's up with your order especially now that the website is a mess. Its a long drive for a lot of patients. The chat function doesn't even work!!!I think the workers here forget that marijuana is medicine and that's why people get upset when their system is trash. A pharmacy would never be run so poorly.
Grace D.
Grace D.
1602176828
Most of the staff is very friendly, even the security guards. Maria & Seth are very accommodating, knowledgeable and really went out of their way to make my experience a good one. I would suggest placing a pick up order as this location can get pretty busy and sometimes takes a while to find parking, but the overall experience is typically a good one!
Rosangel S.
Rosangel S.
1601698625
My 1st time at a Truelieve dispensary; what a great experience. Front desk (and all staff) were very friendly however, this review is for Mitch. Excellent customer service, great personality and incredibly generous with his knowledge and patience. I didn't feel like Mitch was just doing his job, I felt like he took care of me. Great attitude. I look forward to going back.
Ryan N.
Ryan N.
1601491721
Placed an order online & showed up Monday afternoon to pick it up, unfortunately I received the incorrect products. As soon as I got home & realized this, I emailed customer service & called as well. I was on hold for over an hour with Trulieve customer service before hanging up & trying the store where I was on hold for 45 minutes before hanging up. I still have not got a response from my email.I decided to go back to the store Tuesday afternoon to exchange the incorrect item for the correct one. I was told that there was an hour an a half wait due to their 25% off sale. I asked why there was no text sent about this sale, he replied that they did not want to get bombarded by a too many people. Strange response but ok? He said it better if I come back tomorrow afternoon (Wednesday).Went back Wednesday afternoon to try again! Was greeted as soon as I open the door by an aggressive security guard with a gun who tell me abruptly, “we’re at capacity, you’re gonna have to wait outside.” I left.I have no problem with people or dispensaries making mistakes but I’ve had no choice but to drive an hour on Monday, Tuesday & Wednesday to rectify their mistake with no assistance on their end. I’ll be doing everything I can to avoid to Trulieve dispensaries moving forward, we had a good run, unfortunately they don’t seem to know how to handle anything professionally, I know drug dealers who are more organized!
Christopher G.
Christopher G.
1601411188
I was thoroughly impressed by this place on my first visit, because of the professional setup and staff who are incredibly friendly, knowledgeable, and helpful. Just a great vibe here in general. Mitch and Ken explained everything I needed to know, clearly and concisely, while demonstrating truly expert knowledge. Very easy to place order online and then get texted/emailed when it's ready for pickup. Both times I ordered from them, it was ready within an hour. I will probably use this dispensary more than the others in town.
Peter S.
Peter S.
1601388388
One of the best experiences I’ve had at a Trulieve. Max helped me in Deerfield Beach. He was very knowledgeable and one of the most expedient representatives that I have purchased my medical marijuana from. Then I find out that he just started working with Trulieve. You should hire more people like Max!
Janine M.
Janine M.
1601127537
This establishment is great. The staff is very helpful and full of knowledge about the products. Kelly at the Deerfield store was the BEST!! She helped me so much on my first visit. I got everything I needed. I highly recommend this store.
A Google U.
A Google U.
1600912278
ive been here multiple times in 2020 the staff is far improved, Ana and Scott made me feel right at home. Really appreciative of the young man for taking time to actually listen to what has not worked for me. Even checked in the back for an item another employee said was sold out and found one! Customer service is important. i will be back more often.
John P
John P
1600901624
The check in system AT THIS PARTICULAR Trulieve is a mess. Also, the manager, Mike, is disorganized and rude. After you check in online, and are still forced to wait in the lobby (because again they are disorganized), you will see Mike allow his friends who didn’t even check in go first, while you and others complain about the wait. If he doesn’t like what you have to say, he’ll just say “There was a misunderstanding, please have a seat,” like he was right. He can’t answer straight questions and has a short fuse. No idea how he keeps his job?
Stephanie H.
Stephanie H.
1600386987
Awesome employees. All so helpful and such great personalities. They're very accommodating as well. Definitely one of my favorite Trulieve locations by far
Ladie B.
Ladie B.
1600268970
This store has really turned around - much nicer staff now! Adam even remembered who I am - that always makes one feel so welcomed!
Monica V.
Monica V.
1600195225
Love this place. I order online then go and pick it up.
Angela G.
Angela G.
1600033910
Jake was a great help today.
Stephanie S.
Stephanie S.
1599944606
Okay today’s pick up went smoothly. It seems that they have the process down and shortened the wait time. Mitch checked me out today and was pleasant and very knowledgeable!
jenny S.
jenny S.
1599776732
I had an awesome experience at Trulieve Deerfield today thanks to Max and Kelly. All the employees are helpful, kind, and knowledgeable.The store is always clean and many safety precautions are utilized during COVID.
Jonathan S.
Jonathan S.
1599609987
Absolutely horrible customer experience.
Cathy P.
Cathy P.
1599592090
I was ahead of three other people , I waited for my text that said you can come in we’re waiting to call you so I went in into the lobby and this Attitude girl with a Blonde fake wig Sees me to the point that there is nobody there left except me and then another guy comes in and two more people come in one saying that he just came off the street and just got out of the hospital and I’m still sitting there she doesn’t recognize me even though she’s start looking straight at me and she finally asks me my name I let her know that she saw me and I’ve been sitting there the whole time and I was in front of all those three people she says to me that I’ll be in next with the next batch so they call the next batch and guess what I am not included she lied to me I let her know that and she says then at that point she is done with me and I should talk to the manager The manager is a nice guy trying to run the place she is a terrible excuse for a front desk If you come across her ask for a different person to help you because she doesn’t know what she’s doing with her extremely long nails that she can’t even type and let alone keep her wig on you could see her hair underneath the wig so tacky
Nit H.
Nit H.
1599511303
Good products just not worth the wait . You can order online and still have to wait an hour and a half to get your weed
Arleen F.
Arleen F.
1599323422
Unfortunately there was an hour wait, however that was to be expected since you guys opened up the edible market. Once I was inside Daniela helped me buy my first edible, she was delightful, helpful and it was a pleasure doing business with her. Also your staff was excellent just walking through the door I felt more than welcome by the security guard the receptionist took my name and told me I would be texted in an hour to come back, when I came back and it was almost an hour I had my support dog with me I asked another employee to help me get in a bit sooner since I am handicapped and I knew exactly what I wanted and they complied with my wishes. Very good experience.
Marcelo L.
Marcelo L.
1598900108
What a mess. Once I got a text that I was placed on the virtual line I believed that he process would painless, but there was nothing painful about it. After handing in my ID I was asked 2 different times by the woman who took my idea if she said already given it back to me. We spent the next 40 minutes waiting for the place in line that was clearly bogus. After patiently and politely sitting there while people who came before me got serviced I finally spoke up and they apologized and tried to find my lost ID. Eventually they found and returned my ID after 40 minutes of wait and just before check out.Overall just insanely messy and unprofessional way to handle the wait. I understand with social distancing and all other restrictions things sometimes don't go as planned, but reading the comments here I can see its anything but a one time deal. Every single person who came after me complained about the lack of coordination and the wait. The staff seemed indifferent.Selection and prices are pretty good, but honestly not worth the hassle. Shame this was my first visit and it made me want to visit anyone else.
Harry M.
Harry M.
1598381466
I’ve been to the Deerfield location a couple times and i received good service. I went today and it was a disaster. The reason I didn’t give one star is because Kelly and Gabi and the security guy in the wait room were the only ones that saved the 1 star review.The front desk girl doesn’t have a clue what’s she’s doing. I checked in online on my way to the location.Got there and reception took my information and said don’t leave. So I sat a waited for 45 minutes as people came and went. I’m very patient. So I decided to ask the receptionist and security why I’m waiting so long?To make a long story short. She lost my card and I’d been waiting for 45 minutes for nothing. I was livid.I did all the right things ordered ahead, check in only to be penalized by an incompetent receptionist.I digress but this location needs to do better.Nevertheless thanks to Gabi and Kelly and security guy for good service.
Justin M.
Justin M.
1598194420
Camille was a gem to deal with. They usually have some of the best products in the area and they are getting better with the new way of having to deal with customers. Always good to see progression. They just need more rosin, but who doesn't.
Jerry K.
Jerry K.
1598014205
EXCELLENT Experience! From the online chat with Josh to the young lady who greeted me with a smile and friendly information, my experience with Trulieve Deerfield was superb! Once inside, William answered all my questions with obvious knowledge and directed me in the right direction for the proper product for my means. Of course I spent way too much on my first visit but so far I am MORE than satisfied with my purchases. Was there a wait time? Yes, but in my opinion it was well worth it. I will return!Only wish I could grant you TEN stars!
Ally G.
Ally G.
1597974274
I suffer from major arthritis and gout horrible pain, I got my medical cannabis license and I started going to Trulieve in Deerfield Beach, first off the customer service from the moment you walked in, it’s totally professional, courteous, And always with a smile. Sometimes you can walk in and out in 30 minutes, and other times you may have to wait an hour; well worth it... Once you go in the customer service behind the counter is outstanding, I’ve had the pleasure of dealing with about three different customer service employees behind the counter and they all been very courteous and professional, from Scott really amazing guy, funny very professional, goes out of his way to make sure you have everything you’re looking for, and if you have any questions automatically he’s there to help you or will find help. The managers are very professional, very generous with their attention to each detail. The security is top notch., I feel safe and secure and always happy with my natural healthy choice of lifestyle🌟 Trulieve’s has truly been amazing for my health and well-being thank you Trulieve
Tommy R
Tommy R
1597704479
Scott was amazing and it was great to return to Trulieve to see great and honest customer service. My order was ready on time. I checked in online. Mike, in the front, was extremely nice and polite while I was waiting. Jovanie, the manager was really professional. Overall, a great experience at the Deerfield location. Can’t wait to be back!
Doug K.
Doug K.
1597670578
Just had an amazing visit at Trulieve! Nadya was so helpful, I can not wait to return, and will of course request her 💯! Great knowledge and attitude. First class treatment all the way!
Christina M.
Christina M.
1597356364
This location is amazing! Everybody here is so sweet and helpful and kind. I finally have control over my nausea and my pain is eased so much. I've been able to eat, and keep it down. This has really saved my life and I'm so grateful!!
Yung F.
Yung F.
1597249014
I ordered one thing from Trulieve the Deerfield location online, I live in west palm I drove down there because they were the only location that had what I wanted. Well I even put my place in line when I was a couple minutes away and by the time i got there the text was received to come inside because my order was ready well the guy told me that text was to collect my card and he told me an estimate of 45 to an hour and 45 minutes and I Already drove down I might as well stay so I waited in my car for most of the time and ended up staying by the door so I can ask for wait times, this is ABSURD I waited over 2 hours for something I already ordered online and was ready for pick up. No one has time to just sit around for hours there needs to be a better way like paying at the front desk for online orders.
MarTego K.
MarTego K.
1596680137
This is the best place to get medication! The staff is always courteous and friendly. Camille was an excellent helpful to me during my warranty exchange and made experience super easy. The product is of the highest quality and packaged perfectly! There is a wait of course during certain times so plan accordingly. There are times you can pop right and leave in 15 min but mostly be prepared to wait 30-45 min before seeing a budtender. It’s all apart of the experience though and the service being provided makes any wait forgettable!
Matt W.
Matt W.
1596319005
Big UP! To my patient consultant Matt, I’m a big on my concentrates. With that said, with Covid it’s been slim pickings. Matt went through all of the concentrates in the whole place to find me the best ones not bad to walk out w Papaya Cake rosin, 5GP shatter and the last 3 co2 distillates in the whole place so again great take for such a bad time, and thankfully because Matt walked throughout that whole store to find everything meant a lot. So big up! To my go to tender Matt brother we got good names man !!!
dylan L.
dylan L.
1596295641
I walked in and I was greeted with a smile! I only waited for about 5 min and I was already called in and it was perfect because i was in a little bit of a rush. My cashier Scott was such a nice person. We had some chit chat and he took care of my order in a timely manner. After my order was done because I was in a rush I was anxious and I just had bought 2 grams of crumble one of the grams I took out to look at and left it open like a dummy and when I was all done I moved my arm and dropped the oil like a silly goose. I was horrified and honestly I was ready to walk out with nothing because of the fact that it was entirely my fault. Scott was super sympathetic and recognized how horrible I felt and he immediately asked the manager if they could replace my broken one and everything worked out. I couldn’t thank this place enough I come here all the time and the oil is the best in town. Thank you so much Scott this man deserves the best!
garret M.
garret M.
1596257730
while the wait was over an hour my mother came away very pleased. She cannot sleep and wanted to try something natural. She was helped by a young man named Scott, he took his time to explain the benefits and potential downsides until they found something she liked. entire staff was nice and helpful!
Michael S.
Michael S.
1596122452
This dispensary has become my go-to location after trying virtually every facility in the county. Their customer service, attitude, and product selection is varied, effective, and relatively consistent. My transactions are smooth and expeditious and low-stress. There is a caring sense of humanity that is palpable, and my interaction yesterday with Kelly reaffirmed that feeling.
Debbie J.
Debbie J.
1596059437
This morning I had the please to meet Matthew. I needed help with finding out what I really needed. Matthew explained everything in great depth. He even found someone with his same birthday. I will be back to this location due to Matthew. Thank you Matthew.
Travis M.
Travis M.
1596052361
Today was my second visit to the Deerfield Beach location. Once inside, past the construction and so forth, the place is very clean and spacious, especially relevant during these times. The service at the front desk was appropriate and I was given a little longer wait time then it actually was, which I appreciate more then being told five minutes and it takes fifteen minutes. Once I was called back I met with Kim who was more then helpful. Kim helped me receive my $75 off for my second visit, answered a few questions I wasn't ready to ask the first time, and informed about the CanPay option. My only complaint was the limited supply of flowers, at the time I ordered there was not much to choose from. I was told it was like this everywhere right now.
Janet Dee H.
Janet Dee H.
1595799224
My son is 22 years old and suffers with very bad anxiety and this is the reason he needs medical marijuana. We have been purchasing from Trulieve for quite some time and typically they are good to deal with but today he had a very unfortunate event with a rude worker at the deerfield beach location. He ordered flower online through a chat agent and asked for a high THC content and was told that she did not know what the THC content would be but once he picked up his order, he could ask them to check for a higher THC level if it was to low in the jars he was picking up. Once he arrived at the dispensary, he was eventually called back and saw that the THC content was low and asked the girl behind the counter if she could check to see if there were a higher content. She told him that he could not modify the order and that she refused to look for him. He was very upset and shaking and then she proceeds to tell him that he should focus on other things rather than medical marijuana and also commented that she wished she had the amount of money he had to spend on his medicine monthly. First of all, my son does not need a doctor's advice from a nobody behind the counter and also be reprimanded for needing his medicine. He has tried many medications over the years all of which have made his issue much worse and the last option was medical marijuana that works well for him. I am livid that my son was mistreated at this dispensary and I called Customer Service. After waiting about 45 minutes on hold, I was told that no supervisor was available for me to speak with and also told that it is up to her discretion if she feels like looking or not for a higher THC content. Well, it is my discretion to never step foot in this place again and to bring our money to a dispensary where my son is not mistreated. He typically purchases about 2.5 ounces per month so they will be losing a good customer. I will never step into Trulieve again because if they will allow their help to be rude to customer's who are already exhibiting stress, the last thing they need is someone to be cruel. So furious that my son was treated this way.
Amber R.
Amber R.
1594842639
My experience was very pleasant, I went in a new patient and Joan at the front helped me right away, it’s possible that sometimes there can be a wait because after I came in it got busy pretty quick I around 11:30am. Joan also informed me of their pick-up and delivery services which are a great plus. They also let me bring my dog in which was another plus for me because I take him everywhere. I was called in less then 10 min and was helped by Cesar, was super nice and seemed knowledgeable in what strains would work best for me, they also had a lot of options with flower!
Natalia J.
Natalia J.
1593190125
Yesterday was my first time coming into Trulieve and they made a loyal customer out of me. Camille, Adam and Andre assisted me and they were seriously the nicest and friendliest sales team I have ever experienced at a dispensary. I can't wait to come back again 🙂
District 4 P.
District 4 P.
1593019192
Trulieve is definitely one of the best dispensaries in south Florida. Extremely clean store, following all the safety precautions you’d expect. They are very professional, and shopping in their store feels like any other store. It’s not some seedy place that sells weed. My favorite thing about trulieve is that they ALWAYS have a wide variety of flower. And IMO top quality. The staff are friendly and very helpful. Lately the wait has been a tad longer than normal, but not long enough to bother me. I will continue to be a loyal customer
Risky B.
Risky B.
1592862745
Waiting for days to be refunded for mistake their employee made. (Receipt proof) Have called to speak to a manager twice now. After 30-45 minute wait times. Of course promised calls back not one.I placed an order online, text confirmed it was ready yet still waited an hour in my car to pick it up. No place to sit in the waiting room be prepared to stand outside in the 100* heat or sit in your car a LONG time. This is an ongoing issue (see other reviews) although they will have some answer about a pandemic. Your store has always been poorly run!As well their staff insists on patients wearing a mask (smart) yet employees wear their's around their neck. Check your video. This is medicine govern your employees.properly in accordance with local rules regarding face covers.
Lenny M.
Lenny M.
1592258829
Today was a great day at Trulieve. I appreciate that they typically have the best selection of any of the dispensaries but I have been surprised at how long I've had to wait after getting notified that my order is ready.Today I used the system where I checked in online. I received a notice that said I ought to be ready in 9 minutes and about 9 (or maybe 12 ) minutes later I got called.Kim helped me and she was extremely pleasant, knowledgeable and efficient. If I get this style of service next time I go to Trulieve my rating will rise to a 5 star.Thank you Kim
Mariana O.
Mariana O.
1591981525
Today was my first visit at Trulieve and Stormy assisted me. He was very helpful, answered all my questions and gave me great recommendations. He’s so friendly! I will recommend him every day and twice on Sunday 🙂
intelgrunt .
intelgrunt .
1591450108
Great staff and product here but the WAITING is the hardest part. One item ordered online, go to the store and they cannot guarantee a wait less than an hour.I cancelled and left.Others in the area are doing curbside, you guys need to figure some way of getting people in and out faster. It will benefit Trulieve AND its customers.
Torri
Torri
1591224450
Absolutely amazing service!!! The entire staff is extremely polite and welcoming, they are so patient and answer any question you may have. The staff definitely always makes sure to go above and beyond and I have to say that Nadya is one of the staff that will always brighten your day! I’ve been going to this dispensary every week for the past three months and sometimes the wait may be long but it is definitely worth it. The product is great quality and is always consistent and is so much better than the many other dispensaries in the area! To all the negative reviews I see if you can’t handle waiting y’all should just go somewhere else I’m just saying.
Dee R.
Dee R.
1590704783
So, I placed my order online. It was just 1 item. I get the text that it’s ready for pick up. I drive over, I check in on my phone and I gave the front desk my ID ( which is only 1 person working the front, terrible... all the other locations usually have 2 or more people working the front). And then to make it worst I was forced to wait two hours even though it was supposedly ready. The coordination of this particular location in Deerfield is atrocious. Also, the security acts like he’s going to literally put his hands on you just because you walked to close to another person in line. Are you kidding me??? I’m not sure what’s going on at this location or what has happened, as it is my first and definitely my last time ever coming here. You guys need to staff up and coordinate a plan for the pick-ups and walk-ins. As a customer saying that, you should really consider how this location is being managed. Trulieve is a great name and I travel to many locations but this location needs love and possibly more staff or better coordination of the work flow.
Dee R.
Dee R.
1590704778
So, I placed my order online. It was just 1 item. I get the text that it’s ready for pick up. I drive over, I check in on my phone and I gave the front desk my ID ( which is only 1 person working the front, terrible... all the other locations usually have 2 or more people working the front). And then to make it worst I was forced to wait two hours even though it was supposedly ready. The coordination of this particular location in Deerfield is atrocious. Also, the security acts like he’s going to literally put his hands on you just because you walked to close to another person in line. Are you kidding me??? I’m not sure what’s going on at this location or what has happened, as it is my first and definitely my last time ever coming here. You guys need to staff up and coordinate a plan for the pick-ups and walk-ins. As a customer saying that, you should really consider how this location is being managed. Trulieve is a great name and I travel to many locations but this location needs love and possibly more staff or better coordination of the work flow.
Lu R
Lu R
1590697664
The product and personal are kind but constantly getting conflicting information from call center about products at Deerfield destination. Since I started coming here last year it’s NEVER been in and out! Their website would make life much easier if they had a professional maintaining it accurately displaying & updated product info regularly I wouldn’t have to wait on average an hour to pick up an EXPRESS order I placed 16 hours prior. All other dispensaries are more organized and realize making customers wait so long is only pushing business AWAY. Website leaves much to be desired! Would rather drive 20 miles further than put up with the wait and inefficiency!!!!!
I went to Trulieve in Deerfield today a lovely women named Melissa took care of me very very knowledgeable and so kind. I’m gonna try to make an appointment with her to learn more about the products. Thanks again your the best
Andrea C.
Andrea C.
1590107435
Kim truly made my day when I stopped in. She was so kind and efficient! Very helpful! I really enjoy all my experiences at Trulieve but this particular one was one of the best! Thank you to the entire staff for staying open and staying positive during these very strange times.
Amanda B.
Amanda B.
1590091505
Nadya was beyond knowledgeable and helpful during my trip to trulieve. While everyone is kind and helpful I’ve noticed that they tend to provide false information just for the sake of providing information. Nadya actually provided accurate and truthful information and because of that I couldn’t be more thankful. If you have the ability to have Nadya assist you, I highly recommend her because you’re completely safe in her hands!!! Love herAmanda
Summer S.
Summer S.
1590071563
Had another amazing experience with Trulieve Deerfield Beach! Always wonderful friendly service and today was no different. Stormy went above and beyond to get me everything I didn’t know I needed, and even through a mask I could tell he was smiling the whole time 🙂
Kelly C.
Kelly C.
1589923668
Walking into Trulieve Deerfield is like walking into sunshine! It was my first visit today and I was met with incredible customer service, especially from Stormy! Kind and courteous, Stormy made excellent suggestions and knew exactly what I needed at the best price! Believe in Trulieve! 🌱❤️
reed G.
reed G.
1589884312
For everyone complaining about the pickup order system it's not the employees fault it's corporate policies on how they are allowed to fulfill orders in the order in which they are received. especially with all these new regulations and makes it extremely difficult for limited amount of employees to fulfill the orders and do walk-ins at the same time.I have found the staff to be very nice here and for what they have to put up with on a daily basis I'm surprised they aren't in a bad mood every day. I have had very helpful and nice experiences here after what is usually a long wait....It's a busy location..... And these people are exposing themselves to the general public every day. So I think the least we can do is cut them some slack and quit yelling at these poor guys like I see at the store all the time now about pickup orders.
Brandon W.
Brandon W.
1589852280
Been coming to this location for a while now and have always had a great experience even when the wait times get long. They have the best inventory and always have exactly what I’m looking for! Employees like Erik T. And Ceaser C. are always helpful and friendly. I’m sure they see a huge number of patients given the killer inventory so I get the wait times. It’ll only get better.
Chris B.
Chris B.
1589825880
Nadya great staff friendly and helpful as well as outstanding products that help me with my ptsd and back pain. Would not use anything else only trulieve.
Jacob M.
Jacob M.
1589564578
Great staff, great place, great products but the waiting sucks sucks sucks....too long of a wait. Even if you place your order ahead of time, you still got to wait like an hour. Not good. Spending too much $ to be waiting that long. Please fix it
lynny K.
lynny K.
1589503288
Thank you Trulieve, to all the bud tenders working each day to serve us during this pandemic. Esteban and Adam you both are doing amazing jobs! You all are! I have been coming to this location for almost a year and will continue to do so!. Everyone here including security is courteous, compassionate, knowledgeable and most of all kind and patient!
Damian R.
Damian R.
1589484831
My Budtender Ana was amazing a very knowledgeable, informative as well as quite polite (exemplary customer service); this iz why i always recommend Trulieve to everyone i know
Jon S
Jon S
1586971515
Usually shop in Miami, had a delivery that wasn't scheduled and the driver came while I was at work. The staff at this location helped me out tremendously by first hearing me out, and then coming up with a plan to remedy the issue they didn't create. Great staff doing their absolute best to overhaul their logistics and remaining open for the patients. (Security guard did an amazing job remaining professional and using tact when dealing with "not so understanding" patients...) 👍👍👍
Elizabeth H.
Elizabeth H.
1586548983
Paige was extremely helpful, knowledgeable, patient, basically excellent customer service. In addition, I just got off the phone with Chris at the call center to place an order over the phone and once again very helpful knowledgeable intelligent just all-around great customer service. Thank you. I thought that customer service was becoming a thing of the past. I truly enjoy your store, your people, and of course your product. Thanks again
OK so where do I begin? So I placed my order last night online and I called this morning to confirm that the order was ready for pick up I was instructed that it was ready and I can come pick it up immediately. I went to this location and it’s heavily under construction the parking is atrocious and finding the entrance is a little difficult. When I went in to pick up my order I was instructed it would be two hours until it was ready. I asked why because I had called and placed the order and confirmed that it was ready. However when I arrived after driving 35 minutes I was informed that my order was not ready and would not be ready for another two hours but I can leave my ID and come back in that time. So they want me to drive around with no ID that makes sense!Long story short the order was placed online and should’ve been ready it was not now I’m forced to wait two hours or drive all the way back home so here I will sit and wait. I will never come to this location again! The other locations are so much better never a problem my order is always right and never wait if I call it an online. Fort Lauderdale is really good about it. I highly recommend Trulieve just not this location especially with the rude employees.
OK so where do I begin? So I placed my order last night online and I called this morning to confirm that the order was ready for pick up I was instructed that it was ready and I can come pick it up immediately. I went to this location and it’s heavily under construction the parking is atrocious and finding the entrance is a little difficult.When I went in to pick up my order I was instructed it would be two hours until it was ready. I asked why because I had called and placed the order and confirmed that it was ready. However when I arrived after driving 35 minutes I was informed that my order was not ready and would not be ready for another two hours but I can leave my ID and come back in that time. So they want me to drive around with no ID that makes sense!Long story short the order was placed online and should’ve been ready it was not now I’m forced to wait two hours or drive all the way back home so here I will sit and wait. I will never come to this location again! The other locations are so much better never a problem my order is always right and never wait if I call it an online. Fort Lauderdale is really good about it. I highly recommend Trulieve just not this location especially with the rude employees.
Abbie S.
Abbie S.
1584372513
Nadya is amazing!!! Super sweet and funny. Very helpful. This place is great! They answer all your questions, very understanding, work with you instead of just blowing you off. Trulieve is setting the standard for the cannabis business.
Ryan B.
Ryan B.
1582823153
I love Trulieve Deerfield. Julie at Trulieve is awesome. She always takes very good care of me. I will keep coming back to this location because of the way people like Julie treat me. The quality of the flower is also fantastic. This location offers a more intimate experience. You truly feel like a valued patient. Thank you Julie and thank you Trulieve.
Laura W.
Laura W.
1582579376
Fantastic experience at Trulieve! The staff were all so friendly and welcoming, they made it a pleasant and clear process. Jesse answered all my questions and took the time to explain things to me without rushing. Great customer service and product. Will definitely be coming back
Cody K
Cody K
1582233412
This is my first experience with medical cannabis and I am leaving extremely comfortable and confident with my decisions. Thomas was my patient consultant and was not only knowledgeable but made me feel comfortable in this new experience. He was very helpful, answered every question i had and some I didn’t know I should have asked. I will ABSOLUTELY be coming back for all of my medication. I have nothing but great things to say, the facility was clean, comfortable and all the employees welcomed me with a smile. All around great experience.
Cooking101
Cooking101
1582064767
Hello. My name is Dawn. I was in your Deerfield location yesterday and was helped by Robbie. He was absolutely the BEST! He is so knowledgeable about all your products. I have MS and Robbie had such patience with me. A wonderful experience! I will always come to that location even though I live in Sunrise. Keep up the great work Robbie and Trulieve!
w D.
w D.
1581493820
Wonderful free tour was a real rocky mountain high. Do not pass up the grape stuff, very tasty floral grenade. Loads of products, wild oils and waxes. About time Florida!!
Frank D.
Frank D.
1577821804
Robbie was extremely helpful. He was very knowledgeable about all the products and each strain. Offered me a great description of what is to be excepted when smoking each and knew exactly the effects of each strain in stock. Would give additional starts if possible great experience!!! Loving coming back keeps getting better each time!!
Mary R.
Mary R.
1563209207
Trulieve Deerfield Beach is such a welcoming store, the patient consultants are so friendly, I placed my pick up and I was out in less than ten minutes. Such excellent customer service I’ve seen so far ☺️💗
Next Reviews
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458 W Hillsboro Blvd
Deerfield Beach, FL 33441

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    Payment Methods:

    Cash Only
    ATM Available On Site

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    TRULIEVE Cannabis Discounts

    Everyday Deals and Discounts

    • 1st Time Customer: 60% Off (Not Stackable)
    • 2nd Visit: 50% Off (Not Stackable)
    • 3rd Visit: 40% Off (Not Stackable)
    • Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
    • Veterans Discount: 20% Off ( Stackable Up To 30% Off)
    • Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
    • SNAP Discount: 10% Off (Stackable up To 30% Off)
    • Birthday Discount: 25% Off Purchase (Not Stackable)
    • Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
    • Pediatric Discount: 20% Off (Stackable up to 30% Off)
    • Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
    • Refer A Friend: Both Receive 50% Off
    • Visit Trulieve’s Home Page 

    ABOUT THIS DISPENSARY

    Trulieve, located at 458 W Hillsboro Blvd in Deerfield Beach, is open to help medical marijuana card holders find the right THC or CBD products.

    Medical: Yes

    Recreational: No

    Delivery: No

    Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.

    License Number: MMTC-2015-0005

    This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).

    Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.

    Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in Deerfield Beach does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.

    Purchasing Marijuana Products at Trulieve

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.

    If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    What Marijuana Products are Available at Trulieve

    The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in Deerfield Beach online menu may be available on FL Dispensaries to reserve your order.

    If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories.  There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Please enjoy medical marijuana products from this dispensary responsibly!

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.

    What People Are Saying

    Trulieve Deerfield Beach Dispensary
    4.5
    Based on 1980 reviews
    Beatriz L.
    Beatriz L.
    1719748194
    I have been to several TruLieve locations in different cities — unfortunately they’re all similar in regards to management and quality control. Products never match up to what is listed online, which the first time around is not a big deal. Then it happens over and over until you realize it’s a clever tactic to unload inventory. Staff are poorly trained and chalk up inventory issues to being “very busy” because they don’t know any better. Other dispensaries are footing 3x the traffic, still keep up with their mobile interface, and are properly trained in customer service. It’s a business model that serves its bottom line by hoodwinking the consumer with excuses.When you get a product it’s a gamble as to whether it actually comes as described (e.g. uncured flower, products 100mg below what’s advertised in the dosage, solvent-based concentrates cleverly marketed to seem solventless, etc). These are things that experienced consumers will catch while the average consumer has no idea. I would be wary of what else they’re cutting corners on.
    Ricardo R.
    Ricardo R.
    1719620760
    i am a regular at this location and every time i come in im reminded of why i choose other dispensaries. staff are extremely slow processing orders and seem to not care when they have a room full of patients that have waited for 20+ minutes. furthermore some of the staff are extremely rude at times when interacting with customers, have had plenty times where i feel dismissed or like im bothering them just by making them do their job. while i do love the product i wont be coming to this location they constantly have these issues and haven’t addressed them in the year i’ve been going. if you want good product surterra and fluent have similar prices and much better staff.
    Evelyn P
    Evelyn P
    1717007951
    I just want to say that this is my favorite location! Deerfield beach Trulieve is my fave! Jio & Adam are such a duo and run their store amazingly. They’re super friendly and I feel so welcomed when I come in to pick up my product. They both have such tremendous amount of patience and knowledge. They’re always recommending strains that suit exactly what I’m looking for whether it’s for pain/sleep or feeling happy and focused. I hope Jio and Adam get the respect and recognition they deserve. Thank you so much 🙂 see you guys soon!
    Tatiana P.
    Tatiana P.
    1715307293
    Awful customer service. Specially from this man Gio, who supposedly is one of the managers; he was so nasty today. After, explaining to him that it is not my problem if the website doesn’t work correctly since they were out of stock from one of the products that I ordered online. He gave me 30% off, but he did it with an attitude, but not only that. I found two of the containers that they gave me; they were opened. This never happened before, so I think this nasty man has something to do with it. So, I think the owner of this store; should get better personnel with customer service skills, good attitude, and good mental health because who does that. Retaliate in that way by messing with your products because I requested a discount because they were out of stock with the product that I ordered online.
    Steven B.
    Steven B.
    1714836512
    Staff is very efficient, knowledgeable, and friendly. Ellie was super helpful. It was my 1st time & the deals were amazing. I would suggest Tulieve in the Deerdield Beach to anyone. 🌞
    Ryan Nathan (.
    Ryan Nathan (.
    1710272806
    Visited this place for the last time last Saturday…. Placed an express order, arrived & checked in at 543pm, there was one person ahead of me when I walked into the building. I sat & waited about 25 minutes while everyone who entered the building after me, got helped before me. I went to the girl at the front desk who greeted me as if I had just walked in for the first time, I explained that I had been waiting over 20 minutes for my express order & I just watched 4 people who walked in after me get helped before me. She checks the computer then walks inside to tell them that I’m next, then she comes back out, tells me I’m next & hands me a coupon card with 3 holes punched. Finally when I walk inside to get my order I’m extremely annoyed & I relay that to the guy helping me who asked me how I’m doing…. He replies, yea we’ve been really busy!!! There was one person ahead of me when I walked in, my express order took a total of 3 minutes but I had to wait 30 minutes to be helped…. What’s the point of express orders??? Secondly, the coupon card is valid from 2/1 to 3/31, I visited this dispensary 3 times in February, why am I only receiving a card on my 4th visit when I have a problem? Staff clearly have no idea what they’re doing here & nobody seems to care, why should I?
    Paul M.
    Paul M.
    1707327859
    Melinda was wonder full I love the atmosphere,very relaxed and welcoming.Jovani was quick to help me and point me in the right directionVery professional and was helped out immediately
    Kervyns C.
    Kervyns C.
    1703257483
    The shopping experience here always meets my expectations. The employees here are the main reason I prefer to shop at this location. Melinda for example, isn't just charming but also takes her customer service very serious and so does everyone else working here. At times it can a bit busy but thats only because every patient prefers to visit this dispensary instead of others and you'll see why.
    Sakinah A.
    Sakinah A.
    1703115313
    You want some personality? See my girl Frankie she’s the best! All of them are great . Trulieve TRULY knows how to show love and keep you coming back.
    Renee G.
    Renee G.
    1700862213
    I love the deerfield location! They have the best customer service. They're all really good but Adam was truly amazing today! He went over and beyond to help me today! It's the only place I shop! Great team!
    MF G.
    MF G.
    1699898995
    The products, prices and staff at this location are fantastic. However upper management needs to hire more help or figure how to be more efficient. There is consistently a 20+ minute wait time no matter what time you arrive. Even the online check requires multiple steps to get it right.
    ryan B.
    ryan B.
    1697666609
    I love the products but the employees don't like honoring discounts. I think they're on commission bc I get a hard time every time. Another BIG issue for me is NONE of the concentrates are in a sealed bottle. Anyone could open it anytime and take some out. I have no idea what 1g of "budder" is supposed to look like and it's so easily exploited here. Makes me question every unsealed bag.
    Ramon O.
    Ramon O.
    1693335508
    First time at this location! Was welcomed like family! The energy was great! I want to thank Giovanni for his grace and his presence of peace. Sorry if I spelled his name wrong. I will be back! Thanks for all you guys do! Great vibes
    PelHall I.
    PelHall I.
    1690051976
    I believe that this location is the greatest as far as all the dispensaries in SFL; thanks to employees like Carolina, Luis, and Jovanie' that always go above and beyond to meet a patient's every need. Thank you, Trulieve, for hiring such great team!
    J. H.
    J. H.
    1687929355
    The first time I stepped into a dispensary and I chose this place, it wasn't what I expected. The wait time was long, I left then came back. They offer coupons for first time customers. They have a coupon for 25% off one time during your birthday month. I asked lady who was assisting me if I could use it she mumbled something about it doesn't make sense to use it save it for next time, then proceeded to engage in conversation with her coworker and the customer he was assisting. I don't believe there will be a next time, I do believe it will be the last time. There are plenty more shops around!
    Ashley B.
    Ashley B.
    1687132339
    If you're looking for cheap product and have an hour or two to wait. Then this is the place for you.BUT if you're looking for a TRUE medical dispensary then you're better off at Cura Leaf down the street.First time at Trulieve. I placed my order online and I was just there for pick up. I waited 40-45 min in the waiting room before being asked to leave because they're weren't able to attend to me before they had to close.Now, if this was for recreational purposes I could understand but it's not. This is prescribed medication. So of course I had to go back the following day when I could muster up the strength. When I arrived I waited another 20 minutes or so before being seen. When checking out, this 20 something hipster told me to "have fun tonight" SMFH.Again, this is prescribed medication and I've never heard my local pharmacist tell me to "have fun" when picking up medicine. The staff here needs professional training.
    Steven N.
    Steven N.
    1686767246
    Too much competition to put up with Trulieve’s lazy, incompetent customer service. On top of that, what’s up with placing an Express order on line, coming the next day to pick it up, and then having to wait in the waiting room for 20-40 minutes to get your “ express” order? Not once, each time. Truly moronic. Bye byeEdit: I see the " owner" commented on my post and asked me to reach out directly to them through an email address. Funny thing is that I reached out to corporate customer service three days ago and filed a complaint. I was told that someone in management would get back to me. NO one did, and that is what prompted me to create this review. Terrible company.
    Richard W.
    Richard W.
    1683849125
    I've been to this location twice. Both times they were out of most of what I ordered online. I wish they would call me and let me know so I don't have to make a new on the spot decision about something else when I get there. The reason I ordered online was so I have all the time I want to look over everything and choose, without the stress of standing at the counter while other people are waiting. On the plus side they do have a lot of variety, and their flower is good quality even when buying the minis and preground stuff.
    Olivia S.
    Olivia S.
    1680650324
    One of the best dispos in South Florida! The staff is amazing and always fits my needs. Carlos V. has been a great staff member as he always has a smile on his face. He takes care of me greatly!!I highly recorded coming here!!
    Stephanie K.
    Stephanie K.
    1671396983
    Miguel C. Was amazing! He was so patient and helpful! He really went out of his way and I will definitely go to him from now on. I don't mind the wait. For him, it's worth it! ❤️😊
    Berserk A.
    Berserk A.
    1671029600
    Always a good time, Benlee was awesome. Helped me out with a bunch of different items, and he went out of his way to make sure I wasn't wasting none of my hard earned cash. Love these guys!
    Reaux H.
    Reaux H.
    1668196605
    It was my first time visiting Trulieve. They have the best deals in town. 50% off for first time buyers is love! Sam W was very helpful! He helped me choose good strains to my likening! I would recommend asking for Sam W if you’re ever at the Hillsboro location!
    McKenzie S.
    McKenzie S.
    1666973500
    Samuel was so helpful and pleasant!!! He was knowledgeable and made sure to share all of the promotions going on. Trulieve does a great job picking their employees, as I always have a great experience!
    Gloria L.
    Gloria L.
    1666037399
    I went to this store and had the best experience. Lu, one of the best costumer care employee at Truelieve store in Deerfield Beach treated me with respect and professionalism. He is very polite and friendly. He got me the right items that I was looking for. I had the best experience at this store!!! I’ll highly recommend this store. Thank you Lu!!
    Tara S.
    Tara S.
    1664324841
    Loved my experience at Trulieve in Deerfield with Louis (Lu)! Every walk-in visit has been wonderful, honestly probably my #1 favorite place out of all the dispensary's. Super-friendly Staff! Terrific Service! The atmosphere was phenomenal. I was impressed with the wide Variety of Products to choose from all at reasonable Prices plus first few times include awesome Discounts. Lu is my go to person and I personally recommend him. He has guided me through every visit and answers all of my questions. He's very knowledgeable and has the best suggestions. He is attentive and friendly, while remaining efficient and professional. Lu made me feel at ease and doesn't create any pressure at all. I'm a very indecisive person so I struggle making a decision sometimes but Lu understood me and has the patience of a saint. Lu is amazing and so is the place so I will be coming back!!
    Ronald O.
    Ronald O.
    1664048671
    Best dispensary. Manager Samuel greets upon arrival. Tells you of any sales and very kind. Carlos has assisted me on several occasions. Really acknowledgeable on my concerns and what was best for me. Today Carlos was shadowing Mike. Very friendly and also helpful. Very clean inside.Appreciate Samuel for his custody service and experience and leading his team Very well. Lesli
    Jade
    Jade
    1660927371
    This Trulieve is by far the best location I’ve been to. Jovanie is amazing. Not only is he super efficient, friendly, and always so welcoming, he’s also super knowledgeable. He does a great job and you can tell he’s passionate about what he does!! I always have a great experience. Thank you Trulieve Deerfield 🙃
    Christopher R.
    Christopher R.
    1660054580
    Julio, Carolina and Michele are a triple threat. The knowledge they attain is always being utilized when helping me figure out which strain is best for me. Always going over and beyond to double check the back for my favorite strains. Because of the staff and those 3 in particular, I spend my whole monthly limit in that store… every month. Love you guys, thank you so much.Ps . For Trulieve: If you loose those 3.. you’ll loose me!
    Katie
    Katie
    1659805934
    The associates really provide the best, most useful information. They are all very polite and management is such a huge help. During these times, it’s important to remember that companies can be short staffed but these guys truly do their very best to have everyone in and out in a timely manner. They’ve provided such great help- I’m a forever customer!!
    Manny G
    Manny G
    1658785732
    Yes, one star. Why? Because each and every time I come here, I have to clear my entire days calendar to sit around and wait for my pick-up order to be ready after I get the text that it's ready for pick up. I'm writing this review as I sit waiting out a 75 minute wait time for my pick-up order. It's not that the people aren't nice or helpful.. but I wish that their politeness was enough to make up for the inconvience of never being able to make it a quick in & out pick-up visit. Why isn't there a separate person(s) processing the pickup orders?.. or is there and there isn't good management of it? Is the walk in vs. pick up queue mixed together? Where is the logic in that? While waiting in the lobby, I've heard people given wait times as long as 2 hours. A girl working the desk got up and quit one busy day after having to hear so many patients frustrations. Simply terrible processing pace. Also, they rarely have products I need in stock. Am I being unreasonable or is this just ridiculous?
    Bertha G.
    Bertha G.
    1656589588
    I love coming to this specific location. I feel very welcomed by all the staffs and Maria Villalona is my ONLY go to person. Maria v is very knowledgeable and very helpful she always goes above and beyond! I’ve had a few experiences with some of the other workers and I have to tell you it’s NOT the same. I always call to make sure Maria is in before coming in. This girl knows exactly what I want and always has a few options for me to choose from. Every time I walk in those doors she makes the process smooth and fast which that’s exactly what I love about this gal.
    Camille P.
    Camille P.
    1656360432
    Last time I went in I got taken care of by Sophie! She was fantastic! She took her time to talk to me about the different products that were available. She was great. I also get great care from Sam P, Carolina, Stan, Maria, Ava and everyone else there. Management is also super helpful as well. My Luna loves everyone there.
    I’ve been coming to Trulieve Deerfield for a while now. The staff is always helpful and accommodating. Matt L did a great job assisting me with my order. Always a smooth and easy experience. Check them out!*** Updated! 5/22Just visited the store and was assisted by Christina T. She was amazing! Super helpful and knowledgeable. Ask for her if next time you stop in for a great experience.
    Mark P.
    Mark P.
    1652205735
    Recent Update: Serious deterioration of services plus misrepresentation. Website downs for days at a time. Product ordered by phone not available for delivery. Bait and switch inferior products offered as substitute. Never again.Outstanding service and selection of products. My wife has MS and Kevin was extremely patient, helpful and knowledgeable. Highly recommended. Additional thanks to Danny & Igor. Thanks.
    Catherine
    Catherine
    1650753784
    I walked in today because I could not get the information I needed about the products online. Michele H helped me and went above and beyond! She was patient answering my questions and she was full of knowledge on the products i was interested in. I ended up purchasing more than I expected to because I was so excited about the information on the strains she described to me. I would absolutely recommend Trulieve in Deerfield and I would 100% recommend visiting Michele H
    I always order online and wait in the car until I receive the text to come in. On my last visit I had to pleasure to meet Phil, who took the time to explain to me which strains are the best for me. I really hope Phil continues to work at the Deerfield location. He knows the products and his knowledge is amazing! Thanks Phil for all your help!
    Nit H.
    Nit H.
    1650724060
    Good products just not worth the wait . You can order online and still have to wait an hour and a half to get your weed I returned to the dispensary and they solve the problem of the lines and I would recommend the place now I think it’s a very good place to buy products. They have in proved their service. Now stop sending so many text a day . I had to end their texts to many .
    Traci F.
    Traci F.
    1650310861
    Had this at 5 stars, but, lately, they're out of product, already ordered. No phone call, no message. I found out when I got there nothing I ordered was available. The previous visit, I ordered items I thought were on sale, since it was sent via text in the a.m. when I picked it up, they said the items weren't on sale, that it was a mistake on their site. I wasn't the only customer with the same issue, and the manager honored the sale price. The people who work there are great was great, though.
    Danielle A.
    Danielle A.
    1649962390
    I love this location!! Always a short wait time after 7pm and the staff is super friendly, if you go ask for Jimmy he's the best he does just about everything there he also knows the products very well! He's very informative, kind and makes this location run smoothly!
    Dylan M.
    Dylan M.
    1649532562
    WOW! Talk about outstanding customer care!.. Not sure if all the locations are as personable and knowledgeable but man I am impressed and very happy!! From the "Bud-tender" Samuel Williams to the AMAZING manager Abdullah! They went above and beyond to make me feel welcomed and secure with the medicine I purchased. I will be a steady repeat patient at this location and Abdullah is the main reason !!
    Corey S.
    Corey S.
    1649002600
    Today 4/3/22 was by far the best event. It was buy 3 get 1 free and get a free t shirt. It was so much fun interacting with mangers and staff! I love have marketing event!
    Benjamin M.
    Benjamin M.
    1646767283
    My first visit at this location was amazing. Amethyst and Eric were super helpful! I have since been back several time thanks mainly to the service I was given!
    Alison C.
    Alison C.
    1646243372
    Sam was an outstanding young man and I appreciated his service. I will absolutely come back. Jovanie the manager was extremely educational. Also Brenna is amazing. Thank you Trulieve!
    James P.
    James P.
    1644941619
    I know everyone here. It is the only place I go. I had the pleasure to deal with Brenna. What a sweet heart. She know her products even with a mask she was all smiles. She took her time and you guys are very luck to have her!!!!!
    Beth P.
    Beth P.
    1643379299
    Michele was fabulous! I get the best help and all of my questions answered. Great people and great experience 💚 It's the only place I go!
    Dustin C.
    Dustin C.
    1642556114
    My 1st visit today to Trulieve Deerfield Beach was a calming and educational experience. Matthew A. answered all my questions and was very patient with me as I am a brand new patient. I am grateful for all their help in getting me back to living my best life again! 🙏😁01/18/2022 UPDATE...I was assisted today by Michelle S. and I am pleasantly thrilled with the medicine. Paradise 🌴 Waits, Cherry 🍒 Punch 👊, and Gorilla Grapes 🍇 . Thank you
    Miriam R.
    Miriam R.
    1642525943
    I have been a customer of Trulieve for approximately 9 months to a year and always have a pleasant experience in a nice environment that’s clean and aesthetically pleasing. Upon arrival you are greeted by kind staff and security. All the bud tenders are always super nice and knowledgeable. I’d like to extend a special thank you to Matthew who is especially good at making you feel like the patient of the day!!! Very happy customer!!! Continue the good atmosphere paired with your caring staff. It’s highly appreciated.
    Charles S.
    Charles S.
    1638463339
    Trulieve is great and their products are the best but what also distinguishes this company are their great employees such as Marnie and their great customer service as well as product knowledge. Not only did Marnie went above and beyond to find what I needed but informed me about a great sale I was glad I took advantage and for that and her awesome attitude I commend her! She should be moved up to management!
    S C.
    S C.
    1637333562
    2 years later and I still love this location. All the staff are lovely and kind but I've had great support with Michelle is lovely...I've come here about a dozen times and they have never disappointed. David especially always leaves a lasting impression. The products always live up to their name. Great!
    Creative G.
    Creative G.
    1636737358
    Another EXCELLENT experience at the Trulieve Deerfield Beach location. My favorite dispensary in the area, by far, because of the phenomenal customer service experience. Had the pleasure of being sent to PHIL yesterday 11/11, Veterans day. Took exceptional care of me, educated me on a few strands and steered me to what I was looking for! Great work. Great location. Great FLOWER! 5 STARS ACROSS THE BOARD. (PHIL was seriously the best bud tender EVER!)
    TyeDye B.
    TyeDye B.
    1635761961
    I had a poor experience with another dispensary and their products, and being new to medical marijuana I was almost ready to give up.The vapor products burned, really burned my throat and caused uncontrollable coughing. The vapor tasted very harsh.I happened upon Trulieve and wonderful reviews. I thought what do I have to loose (money and time). Anthony at Trulieve re-educated me, explained what was happening. He recommended Different products for sleep and daytime and a pen with controllable voltage or heat. I have had 5 nights of excellent sleep and my days are much better.I was so pleased i went again and this time consulted with (sorry misplaced his name) and he was knowledgeable and very helpful.The products from Trulieve were clear and clean and with the new pen absolutely no harshness or throat pain and No coughing. I’m SOLD ON Trulieve.BudUpdate Nov 2021Still the best.
    Bradley R.
    Bradley R.
    1635027668
    I frequent this location and I am often impressed with the work ethic of the employees. However, my experience with Matthew A., inspired me to write a review. He is without a doubt the most knowledgeable employee I have come across and due to his suggestions, not only was I able to save more money than I originally thought but I even got more bud as a result. 11/10 Matt! Thank you brometheus, look forward to seeing you again.Sincerely,-Brad
    Rose B.
    Rose B.
    1633619478
    When visiting dispensaries, you may notice they are generally built for security over comfort. Sometimes I get nervous entering dispensaries because of this as I have anxiety, but Phil was so nice! He assisted me with packing up my order and made sure I was comfortable. He was extremely personable and kind, and very efficient! Can’t wait to have more experiences with employees like him.
    Madelyn A.
    Madelyn A.
    1633618857
    I visited this Trulieve for the first time a few days ago and truly enjoyed my experience being there. It was fast, easy and the person who assisted with my order Michele was very kind and personable. I appreciated her candor and overall made it an enjoyable experience for me. I will definitely stop by again soon. Thank you!!
    Nathan G.
    Nathan G.
    1630455346
    Best dispensary in town. I came in close to closing time but Jimmy took great care of me. He was patient and very informative. He took his time to make sure I picked the right strains for me and he also informed me about the loyalty programs and the sales they have. Also they have the best/most potential strains.
    Mr T
    Mr T
    1619552499
    I've been to every dispensary within 30 miles. Deerfield Beach Trulieve is far and away the best. Been a customer since day 1. They legit have something for everyone. From edibles to concentrates to flower all the products are top notch. From the managers on down they go out of their way to do the best job possible. Mike and Matt as well as the rest of the staff are super knowledgeable and do a great job. Can't say enough good things about this place.
    Brendan S.
    Brendan S.
    1616791292
    Until recently I didn’t enjoy the Trulieve experience at all. Sara H & Matt A are both very kind and helpful which has changed my perspective. I have had two pleasant experiences lately being helped by these two. Recommend going the right way about ordering online and being patient as the process can be timely (reason for 4 stars) and if you aren’t patient - good luck. However; the patience pays off as these people care to spend the time necessary to get you the product that best fits your needs. Great team it seems. Nice job Trulieve. Will be back for more.
    Wilma L.
    Wilma L.
    1616093957
    3/21 shout out to Stan and Nate for their customer service today. As always the service you provide is courteous and helpful.This is a great place. They’re a busy location yet they have a great attitude and are always looking to make your visit pleasant. Matt B. is awesome. He is proactive in his customer service. He made sure my order was correct and when they didn’t have everything I ordered he already had other options for me to choose. Highly recommend them.2/2021 I wish I could review each visit but I can’t so I want to add a few names here to this review for great customer service. Danielle helped me find an order and was tenacious in her search. I appreciate her perseverance. Karim also helped me when I needed a change to my order. I got a great choice from him. Samuel Rose was also a great help with a complicated order when I was there recently. His pleasant nature and professional manner are a great example of the service I’ve come to expect from this location. Thank you all for your great service.
    Susan G.
    Susan G.
    1616093697
    This experience was totally new for me. I am being kind to myself. ... but being over 65 this was weird. Everyone at this dispensary was terrific. I worked with Sara H and Matthew A. Today Matthew helped me create an account and walked me through many choices. A lot of different options. Feel good about beginning to understand and this is good.
    Wilma L.
    Wilma L.
    1614014881
    This is a great place. They’re a busy location yet they have a great attitude and are always looking to make your visit pleasant. Matt B. is awesome. He is proactive in his customer service. He made sure my order was correct and when they didn’t have everything I ordered he already had other options for me to choose. Highly recommend them.2/2021 I wish I could review each visit but I can’t so I want to add a few names here to this review for great customer service. Danielle helped me find an order and was tenacious in her search. I appreciate her perseverance. Karim also helped me when I needed a change to my order. I got a great choice from him. Samuel Rose was also a great help with a complicated order when I was there recently. His pleasant nature and professional manner are a great example of the service I’ve come to expect from this location. Thank you all for your great service.
    Marcelo L.
    Marcelo L.
    1613237040
    What a mess. Once I got a text that I was placed on the virtual line I believed that the process would be painless, but there was nothing painless about it. After handing in my ID I was asked 2 different times by the woman who took my id if she had already given it back to me. I spent the next 40 minutes waiting for the place in line that was clearly bogus. After patiently and politely sitting there while people who came before me got serviced I finally spoke up and they apologized and tried to find my lost ID. Eventually they found and returned my ID after 40 minutes of wait and just before check out.Overall just insanely messy and unprofessional way to handle the wait. I understand with social distancing and all other restrictions things sometimes don't go as planned, but reading the comments here I can see its anything but a one time deal.Every single person who came after me complained about the lack of coordination and the wait. The staff seemed indifferent.Selection and prices are pretty good, but honestly not worth the hassle. Shame this was my first visit and it made me want to visit anyone else.
    Wilma L.
    Wilma L.
    1608662917
    This is a great place. They’re a busy location yet they have a great attitude and are always looking to make your visit pleasant. Matt B. is awesome. He is proactive in his customer service. He made sure my order was correct and when they didn’t have everything I ordered he already had other options for me to choose. Highly recommend them.
    Monica V.
    Monica V.
    1608625234
    Matthew was very helpful and kind. He introduced me to a new product that I’ve found to help alleviate my symptoms. This location is busy, but stocked and managed by retailers who seem to care. I give Matthew a 10/10 for excellence in serving me! I’ll be returning to this location for future orders, all thanks to your wonderful staff!
    STEVE H.
    STEVE H.
    1606501569
    What a wonderful experience!! Ana was so amazing and helpful and patient with me. Had a smile on her face the whole time!!!! Super knowledgeable and friendly. THANK YOU ANA!!! Also want to give a shout out to Kim shes always super sweet and helpful as well. Thank you KIM and ANA!!! 🧡💚 💨 500 stars excellent service!
    Dawn R.
    Dawn R.
    1605579615
    I drive all the way to the Deerfield Beach location from Sunrise. About 30 miles, 1 way. Although everyone is very nice, the reason for my long drive is ADAM! He is simply the best!! Kind, patient........ he doesn’t make me feel bad about my illness (MS). I wanted to write this review for months but couldn’t figure it out. Can you imagine? 🤪 Please give that boy a raise! Don’t let him go like others before him! A+ ❤️🙏🏻
    Harry M.
    Harry M.
    1604613002
    I’ve been to the Deerfield location a couple times and i received good service. I went today and it was a disaster. The reason I didn’t give one star is because Kelly and Gabi and the security guy in the wait room were the only ones that saved the 1 star review.The front desk girl doesn’t have a clue what’s she’s doing. I checked in online on my way to the location.Got there and reception took my information and said don’t leave. So I sat a waited for 45 minutes as people came and went. I’m very patient. So I decided to ask the receptionist and security why I’m waiting so long?To make a long story short. She lost my card and I’d been waiting for 45 minutes for nothing. I was livid.I did all the right things ordered ahead, check in only to be penalized by an incompetent receptionist.I digress but this location needs to do better.Nevertheless thanks to Gabi and Kelly and security guy for good service.UpdatedI’ve been back a few time.Today I picked up.I loved Anna and Mike.Both were very nice and funny.Mike gave me great information on edibles.A step in the right direction.
    Paul R.
    Paul R.
    1604429763
    This is Paul's wife, I place my order and it is delivered right to my door. This has been so very convenient for me. The orders are always correct, and always delivered on time. I am also very happy with the delivery people, especially Andree and Mitch. They are always so nice. Thank you all for making this a pleasant experience for me.
    margie A.
    margie A.
    1604055220
    Matthew was awesome!! Super friendly and knowledgeable! I always like going in to see what’s new and the store looked great! This location is top notch and I recommend it to everyone! I get that people don’t like to wait but I’ll never understand why people have to complain constantly when in reality TruLieve is, in my opinion The Happiest Place on Earth! Let’s just be happy! And PLEASE VOTE!
    Ophelia S.
    Ophelia S.
    1602440594
    October 2020 edit! -- Went in yesterday for my syringe refill. Placed order online and waited for confirmation like normal. They seem to have overhauled their waiting system! It went much more smoothly than before and only took about 20-30minutes after checking in! The guy in charge of the wait list was very kind and helpful, as well as the guy who handled my purchase. Great service!
    M C
    M C
    1602426757
    To be honest I feel bad writing this since I understand this is a very high volume dispensary and so they deal with a lot of people. But the system is truly just not ideal. Ive sat in the waiting room probably over 50 times now listening to all the complaints they get about wait times, people behind them in line being able to go ahead, etc. And now they have a new website and its a total mess. They canceled my order and told me my card was expired - even though it clearly says on the card its good until 2021. And was very rude to me about it. I understand its not the employees, its the system and they deal with complaints all day so they'll catch an attitude when I mention something is wrong. But I honestly expected some more professionalism over something that truly wasn't my fault or theirs.Its also literally impossible to reach Trulieve by phone - Ive waited on hold for over 30 minutes. So you HAVE to drive down there and see what's up with your order especially now that the website is a mess. Its a long drive for a lot of patients. The chat function doesn't even work!!!I think the workers here forget that marijuana is medicine and that's why people get upset when their system is trash. A pharmacy would never be run so poorly.
    Grace D.
    Grace D.
    1602176828
    Most of the staff is very friendly, even the security guards. Maria & Seth are very accommodating, knowledgeable and really went out of their way to make my experience a good one. I would suggest placing a pick up order as this location can get pretty busy and sometimes takes a while to find parking, but the overall experience is typically a good one!
    Rosangel S.
    Rosangel S.
    1601698625
    My 1st time at a Truelieve dispensary; what a great experience. Front desk (and all staff) were very friendly however, this review is for Mitch. Excellent customer service, great personality and incredibly generous with his knowledge and patience. I didn't feel like Mitch was just doing his job, I felt like he took care of me. Great attitude. I look forward to going back.
    Ryan N.
    Ryan N.
    1601491721
    Placed an order online & showed up Monday afternoon to pick it up, unfortunately I received the incorrect products. As soon as I got home & realized this, I emailed customer service & called as well. I was on hold for over an hour with Trulieve customer service before hanging up & trying the store where I was on hold for 45 minutes before hanging up. I still have not got a response from my email.I decided to go back to the store Tuesday afternoon to exchange the incorrect item for the correct one. I was told that there was an hour an a half wait due to their 25% off sale. I asked why there was no text sent about this sale, he replied that they did not want to get bombarded by a too many people. Strange response but ok? He said it better if I come back tomorrow afternoon (Wednesday).Went back Wednesday afternoon to try again! Was greeted as soon as I open the door by an aggressive security guard with a gun who tell me abruptly, “we’re at capacity, you’re gonna have to wait outside.” I left.I have no problem with people or dispensaries making mistakes but I’ve had no choice but to drive an hour on Monday, Tuesday & Wednesday to rectify their mistake with no assistance on their end. I’ll be doing everything I can to avoid to Trulieve dispensaries moving forward, we had a good run, unfortunately they don’t seem to know how to handle anything professionally, I know drug dealers who are more organized!
    Christopher G.
    Christopher G.
    1601411188
    I was thoroughly impressed by this place on my first visit, because of the professional setup and staff who are incredibly friendly, knowledgeable, and helpful. Just a great vibe here in general. Mitch and Ken explained everything I needed to know, clearly and concisely, while demonstrating truly expert knowledge. Very easy to place order online and then get texted/emailed when it's ready for pickup. Both times I ordered from them, it was ready within an hour. I will probably use this dispensary more than the others in town.
    Peter S.
    Peter S.
    1601388388
    One of the best experiences I’ve had at a Trulieve. Max helped me in Deerfield Beach. He was very knowledgeable and one of the most expedient representatives that I have purchased my medical marijuana from. Then I find out that he just started working with Trulieve. You should hire more people like Max!
    Janine M.
    Janine M.
    1601127537
    This establishment is great. The staff is very helpful and full of knowledge about the products. Kelly at the Deerfield store was the BEST!! She helped me so much on my first visit. I got everything I needed. I highly recommend this store.
    A Google U.
    A Google U.
    1600912278
    ive been here multiple times in 2020 the staff is far improved, Ana and Scott made me feel right at home. Really appreciative of the young man for taking time to actually listen to what has not worked for me. Even checked in the back for an item another employee said was sold out and found one! Customer service is important. i will be back more often.
    John P
    John P
    1600901624
    The check in system AT THIS PARTICULAR Trulieve is a mess. Also, the manager, Mike, is disorganized and rude. After you check in online, and are still forced to wait in the lobby (because again they are disorganized), you will see Mike allow his friends who didn’t even check in go first, while you and others complain about the wait. If he doesn’t like what you have to say, he’ll just say “There was a misunderstanding, please have a seat,” like he was right. He can’t answer straight questions and has a short fuse. No idea how he keeps his job?
    Stephanie H.
    Stephanie H.
    1600386987
    Awesome employees. All so helpful and such great personalities. They're very accommodating as well. Definitely one of my favorite Trulieve locations by far
    Ladie B.
    Ladie B.
    1600268970
    This store has really turned around - much nicer staff now! Adam even remembered who I am - that always makes one feel so welcomed!
    Monica V.
    Monica V.
    1600195225
    Love this place. I order online then go and pick it up.
    Angela G.
    Angela G.
    1600033910
    Jake was a great help today.
    Stephanie S.
    Stephanie S.
    1599944606
    Okay today’s pick up went smoothly. It seems that they have the process down and shortened the wait time. Mitch checked me out today and was pleasant and very knowledgeable!
    jenny S.
    jenny S.
    1599776732
    I had an awesome experience at Trulieve Deerfield today thanks to Max and Kelly. All the employees are helpful, kind, and knowledgeable.The store is always clean and many safety precautions are utilized during COVID.
    Jonathan S.
    Jonathan S.
    1599609987
    Absolutely horrible customer experience.
    Cathy P.
    Cathy P.
    1599592090
    I was ahead of three other people , I waited for my text that said you can come in we’re waiting to call you so I went in into the lobby and this Attitude girl with a Blonde fake wig Sees me to the point that there is nobody there left except me and then another guy comes in and two more people come in one saying that he just came off the street and just got out of the hospital and I’m still sitting there she doesn’t recognize me even though she’s start looking straight at me and she finally asks me my name I let her know that she saw me and I’ve been sitting there the whole time and I was in front of all those three people she says to me that I’ll be in next with the next batch so they call the next batch and guess what I am not included she lied to me I let her know that and she says then at that point she is done with me and I should talk to the manager The manager is a nice guy trying to run the place she is a terrible excuse for a front desk If you come across her ask for a different person to help you because she doesn’t know what she’s doing with her extremely long nails that she can’t even type and let alone keep her wig on you could see her hair underneath the wig so tacky
    Nit H.
    Nit H.
    1599511303
    Good products just not worth the wait . You can order online and still have to wait an hour and a half to get your weed
    Arleen F.
    Arleen F.
    1599323422
    Unfortunately there was an hour wait, however that was to be expected since you guys opened up the edible market. Once I was inside Daniela helped me buy my first edible, she was delightful, helpful and it was a pleasure doing business with her. Also your staff was excellent just walking through the door I felt more than welcome by the security guard the receptionist took my name and told me I would be texted in an hour to come back, when I came back and it was almost an hour I had my support dog with me I asked another employee to help me get in a bit sooner since I am handicapped and I knew exactly what I wanted and they complied with my wishes. Very good experience.
    Marcelo L.
    Marcelo L.
    1598900108
    What a mess. Once I got a text that I was placed on the virtual line I believed that he process would painless, but there was nothing painful about it. After handing in my ID I was asked 2 different times by the woman who took my idea if she said already given it back to me. We spent the next 40 minutes waiting for the place in line that was clearly bogus. After patiently and politely sitting there while people who came before me got serviced I finally spoke up and they apologized and tried to find my lost ID. Eventually they found and returned my ID after 40 minutes of wait and just before check out.Overall just insanely messy and unprofessional way to handle the wait. I understand with social distancing and all other restrictions things sometimes don't go as planned, but reading the comments here I can see its anything but a one time deal. Every single person who came after me complained about the lack of coordination and the wait. The staff seemed indifferent.Selection and prices are pretty good, but honestly not worth the hassle. Shame this was my first visit and it made me want to visit anyone else.
    Harry M.
    Harry M.
    1598381466
    I’ve been to the Deerfield location a couple times and i received good service. I went today and it was a disaster. The reason I didn’t give one star is because Kelly and Gabi and the security guy in the wait room were the only ones that saved the 1 star review.The front desk girl doesn’t have a clue what’s she’s doing. I checked in online on my way to the location.Got there and reception took my information and said don’t leave. So I sat a waited for 45 minutes as people came and went. I’m very patient. So I decided to ask the receptionist and security why I’m waiting so long?To make a long story short. She lost my card and I’d been waiting for 45 minutes for nothing. I was livid.I did all the right things ordered ahead, check in only to be penalized by an incompetent receptionist.I digress but this location needs to do better.Nevertheless thanks to Gabi and Kelly and security guy for good service.
    Justin M.
    Justin M.
    1598194420
    Camille was a gem to deal with. They usually have some of the best products in the area and they are getting better with the new way of having to deal with customers. Always good to see progression. They just need more rosin, but who doesn't.
    Jerry K.
    Jerry K.
    1598014205
    EXCELLENT Experience! From the online chat with Josh to the young lady who greeted me with a smile and friendly information, my experience with Trulieve Deerfield was superb! Once inside, William answered all my questions with obvious knowledge and directed me in the right direction for the proper product for my means. Of course I spent way too much on my first visit but so far I am MORE than satisfied with my purchases. Was there a wait time? Yes, but in my opinion it was well worth it. I will return!Only wish I could grant you TEN stars!
    Ally G.
    Ally G.
    1597974274
    I suffer from major arthritis and gout horrible pain, I got my medical cannabis license and I started going to Trulieve in Deerfield Beach, first off the customer service from the moment you walked in, it’s totally professional, courteous, And always with a smile. Sometimes you can walk in and out in 30 minutes, and other times you may have to wait an hour; well worth it... Once you go in the customer service behind the counter is outstanding, I’ve had the pleasure of dealing with about three different customer service employees behind the counter and they all been very courteous and professional, from Scott really amazing guy, funny very professional, goes out of his way to make sure you have everything you’re looking for, and if you have any questions automatically he’s there to help you or will find help. The managers are very professional, very generous with their attention to each detail. The security is top notch., I feel safe and secure and always happy with my natural healthy choice of lifestyle🌟 Trulieve’s has truly been amazing for my health and well-being thank you Trulieve
    Tommy R
    Tommy R
    1597704479
    Scott was amazing and it was great to return to Trulieve to see great and honest customer service. My order was ready on time. I checked in online. Mike, in the front, was extremely nice and polite while I was waiting. Jovanie, the manager was really professional. Overall, a great experience at the Deerfield location. Can’t wait to be back!
    Doug K.
    Doug K.
    1597670578
    Just had an amazing visit at Trulieve! Nadya was so helpful, I can not wait to return, and will of course request her 💯! Great knowledge and attitude. First class treatment all the way!
    Christina M.
    Christina M.
    1597356364
    This location is amazing! Everybody here is so sweet and helpful and kind. I finally have control over my nausea and my pain is eased so much. I've been able to eat, and keep it down. This has really saved my life and I'm so grateful!!
    Yung F.
    Yung F.
    1597249014
    I ordered one thing from Trulieve the Deerfield location online, I live in west palm I drove down there because they were the only location that had what I wanted. Well I even put my place in line when I was a couple minutes away and by the time i got there the text was received to come inside because my order was ready well the guy told me that text was to collect my card and he told me an estimate of 45 to an hour and 45 minutes and I Already drove down I might as well stay so I waited in my car for most of the time and ended up staying by the door so I can ask for wait times, this is ABSURD I waited over 2 hours for something I already ordered online and was ready for pick up. No one has time to just sit around for hours there needs to be a better way like paying at the front desk for online orders.
    MarTego K.
    MarTego K.
    1596680137
    This is the best place to get medication! The staff is always courteous and friendly. Camille was an excellent helpful to me during my warranty exchange and made experience super easy. The product is of the highest quality and packaged perfectly! There is a wait of course during certain times so plan accordingly. There are times you can pop right and leave in 15 min but mostly be prepared to wait 30-45 min before seeing a budtender. It’s all apart of the experience though and the service being provided makes any wait forgettable!
    Matt W.
    Matt W.
    1596319005
    Big UP! To my patient consultant Matt, I’m a big on my concentrates. With that said, with Covid it’s been slim pickings. Matt went through all of the concentrates in the whole place to find me the best ones not bad to walk out w Papaya Cake rosin, 5GP shatter and the last 3 co2 distillates in the whole place so again great take for such a bad time, and thankfully because Matt walked throughout that whole store to find everything meant a lot. So big up! To my go to tender Matt brother we got good names man !!!
    dylan L.
    dylan L.
    1596295641
    I walked in and I was greeted with a smile! I only waited for about 5 min and I was already called in and it was perfect because i was in a little bit of a rush. My cashier Scott was such a nice person. We had some chit chat and he took care of my order in a timely manner. After my order was done because I was in a rush I was anxious and I just had bought 2 grams of crumble one of the grams I took out to look at and left it open like a dummy and when I was all done I moved my arm and dropped the oil like a silly goose. I was horrified and honestly I was ready to walk out with nothing because of the fact that it was entirely my fault. Scott was super sympathetic and recognized how horrible I felt and he immediately asked the manager if they could replace my broken one and everything worked out. I couldn’t thank this place enough I come here all the time and the oil is the best in town. Thank you so much Scott this man deserves the best!
    garret M.
    garret M.
    1596257730
    while the wait was over an hour my mother came away very pleased. She cannot sleep and wanted to try something natural. She was helped by a young man named Scott, he took his time to explain the benefits and potential downsides until they found something she liked. entire staff was nice and helpful!
    Michael S.
    Michael S.
    1596122452
    This dispensary has become my go-to location after trying virtually every facility in the county. Their customer service, attitude, and product selection is varied, effective, and relatively consistent. My transactions are smooth and expeditious and low-stress. There is a caring sense of humanity that is palpable, and my interaction yesterday with Kelly reaffirmed that feeling.
    Debbie J.
    Debbie J.
    1596059437
    This morning I had the please to meet Matthew. I needed help with finding out what I really needed. Matthew explained everything in great depth. He even found someone with his same birthday. I will be back to this location due to Matthew. Thank you Matthew.
    Travis M.
    Travis M.
    1596052361
    Today was my second visit to the Deerfield Beach location. Once inside, past the construction and so forth, the place is very clean and spacious, especially relevant during these times. The service at the front desk was appropriate and I was given a little longer wait time then it actually was, which I appreciate more then being told five minutes and it takes fifteen minutes. Once I was called back I met with Kim who was more then helpful. Kim helped me receive my $75 off for my second visit, answered a few questions I wasn't ready to ask the first time, and informed about the CanPay option. My only complaint was the limited supply of flowers, at the time I ordered there was not much to choose from. I was told it was like this everywhere right now.
    Janet Dee H.
    Janet Dee H.
    1595799224
    My son is 22 years old and suffers with very bad anxiety and this is the reason he needs medical marijuana. We have been purchasing from Trulieve for quite some time and typically they are good to deal with but today he had a very unfortunate event with a rude worker at the deerfield beach location. He ordered flower online through a chat agent and asked for a high THC content and was told that she did not know what the THC content would be but once he picked up his order, he could ask them to check for a higher THC level if it was to low in the jars he was picking up. Once he arrived at the dispensary, he was eventually called back and saw that the THC content was low and asked the girl behind the counter if she could check to see if there were a higher content. She told him that he could not modify the order and that she refused to look for him. He was very upset and shaking and then she proceeds to tell him that he should focus on other things rather than medical marijuana and also commented that she wished she had the amount of money he had to spend on his medicine monthly. First of all, my son does not need a doctor's advice from a nobody behind the counter and also be reprimanded for needing his medicine. He has tried many medications over the years all of which have made his issue much worse and the last option was medical marijuana that works well for him. I am livid that my son was mistreated at this dispensary and I called Customer Service. After waiting about 45 minutes on hold, I was told that no supervisor was available for me to speak with and also told that it is up to her discretion if she feels like looking or not for a higher THC content. Well, it is my discretion to never step foot in this place again and to bring our money to a dispensary where my son is not mistreated. He typically purchases about 2.5 ounces per month so they will be losing a good customer. I will never step into Trulieve again because if they will allow their help to be rude to customer's who are already exhibiting stress, the last thing they need is someone to be cruel. So furious that my son was treated this way.
    Amber R.
    Amber R.
    1594842639
    My experience was very pleasant, I went in a new patient and Joan at the front helped me right away, it’s possible that sometimes there can be a wait because after I came in it got busy pretty quick I around 11:30am. Joan also informed me of their pick-up and delivery services which are a great plus. They also let me bring my dog in which was another plus for me because I take him everywhere. I was called in less then 10 min and was helped by Cesar, was super nice and seemed knowledgeable in what strains would work best for me, they also had a lot of options with flower!
    Natalia J.
    Natalia J.
    1593190125
    Yesterday was my first time coming into Trulieve and they made a loyal customer out of me. Camille, Adam and Andre assisted me and they were seriously the nicest and friendliest sales team I have ever experienced at a dispensary. I can't wait to come back again 🙂
    District 4 P.
    District 4 P.
    1593019192
    Trulieve is definitely one of the best dispensaries in south Florida. Extremely clean store, following all the safety precautions you’d expect. They are very professional, and shopping in their store feels like any other store. It’s not some seedy place that sells weed. My favorite thing about trulieve is that they ALWAYS have a wide variety of flower. And IMO top quality. The staff are friendly and very helpful. Lately the wait has been a tad longer than normal, but not long enough to bother me. I will continue to be a loyal customer
    Risky B.
    Risky B.
    1592862745
    Waiting for days to be refunded for mistake their employee made. (Receipt proof) Have called to speak to a manager twice now. After 30-45 minute wait times. Of course promised calls back not one.I placed an order online, text confirmed it was ready yet still waited an hour in my car to pick it up. No place to sit in the waiting room be prepared to stand outside in the 100* heat or sit in your car a LONG time. This is an ongoing issue (see other reviews) although they will have some answer about a pandemic. Your store has always been poorly run!As well their staff insists on patients wearing a mask (smart) yet employees wear their's around their neck. Check your video. This is medicine govern your employees.properly in accordance with local rules regarding face covers.
    Lenny M.
    Lenny M.
    1592258829
    Today was a great day at Trulieve. I appreciate that they typically have the best selection of any of the dispensaries but I have been surprised at how long I've had to wait after getting notified that my order is ready.Today I used the system where I checked in online. I received a notice that said I ought to be ready in 9 minutes and about 9 (or maybe 12 ) minutes later I got called.Kim helped me and she was extremely pleasant, knowledgeable and efficient. If I get this style of service next time I go to Trulieve my rating will rise to a 5 star.Thank you Kim
    Mariana O.
    Mariana O.
    1591981525
    Today was my first visit at Trulieve and Stormy assisted me. He was very helpful, answered all my questions and gave me great recommendations. He’s so friendly! I will recommend him every day and twice on Sunday 🙂
    intelgrunt .
    intelgrunt .
    1591450108
    Great staff and product here but the WAITING is the hardest part. One item ordered online, go to the store and they cannot guarantee a wait less than an hour.I cancelled and left.Others in the area are doing curbside, you guys need to figure some way of getting people in and out faster. It will benefit Trulieve AND its customers.
    Torri
    Torri
    1591224450
    Absolutely amazing service!!! The entire staff is extremely polite and welcoming, they are so patient and answer any question you may have. The staff definitely always makes sure to go above and beyond and I have to say that Nadya is one of the staff that will always brighten your day! I’ve been going to this dispensary every week for the past three months and sometimes the wait may be long but it is definitely worth it. The product is great quality and is always consistent and is so much better than the many other dispensaries in the area! To all the negative reviews I see if you can’t handle waiting y’all should just go somewhere else I’m just saying.
    Dee R.
    Dee R.
    1590704783
    So, I placed my order online. It was just 1 item. I get the text that it’s ready for pick up. I drive over, I check in on my phone and I gave the front desk my ID ( which is only 1 person working the front, terrible... all the other locations usually have 2 or more people working the front). And then to make it worst I was forced to wait two hours even though it was supposedly ready. The coordination of this particular location in Deerfield is atrocious. Also, the security acts like he’s going to literally put his hands on you just because you walked to close to another person in line. Are you kidding me??? I’m not sure what’s going on at this location or what has happened, as it is my first and definitely my last time ever coming here. You guys need to staff up and coordinate a plan for the pick-ups and walk-ins. As a customer saying that, you should really consider how this location is being managed. Trulieve is a great name and I travel to many locations but this location needs love and possibly more staff or better coordination of the work flow.
    Dee R.
    Dee R.
    1590704778
    So, I placed my order online. It was just 1 item. I get the text that it’s ready for pick up. I drive over, I check in on my phone and I gave the front desk my ID ( which is only 1 person working the front, terrible... all the other locations usually have 2 or more people working the front). And then to make it worst I was forced to wait two hours even though it was supposedly ready. The coordination of this particular location in Deerfield is atrocious. Also, the security acts like he’s going to literally put his hands on you just because you walked to close to another person in line. Are you kidding me??? I’m not sure what’s going on at this location or what has happened, as it is my first and definitely my last time ever coming here. You guys need to staff up and coordinate a plan for the pick-ups and walk-ins. As a customer saying that, you should really consider how this location is being managed. Trulieve is a great name and I travel to many locations but this location needs love and possibly more staff or better coordination of the work flow.
    Lu R
    Lu R
    1590697664
    The product and personal are kind but constantly getting conflicting information from call center about products at Deerfield destination. Since I started coming here last year it’s NEVER been in and out! Their website would make life much easier if they had a professional maintaining it accurately displaying & updated product info regularly I wouldn’t have to wait on average an hour to pick up an EXPRESS order I placed 16 hours prior. All other dispensaries are more organized and realize making customers wait so long is only pushing business AWAY. Website leaves much to be desired! Would rather drive 20 miles further than put up with the wait and inefficiency!!!!!
    I went to Trulieve in Deerfield today a lovely women named Melissa took care of me very very knowledgeable and so kind. I’m gonna try to make an appointment with her to learn more about the products. Thanks again your the best
    Andrea C.
    Andrea C.
    1590107435
    Kim truly made my day when I stopped in. She was so kind and efficient! Very helpful! I really enjoy all my experiences at Trulieve but this particular one was one of the best! Thank you to the entire staff for staying open and staying positive during these very strange times.
    Amanda B.
    Amanda B.
    1590091505
    Nadya was beyond knowledgeable and helpful during my trip to trulieve. While everyone is kind and helpful I’ve noticed that they tend to provide false information just for the sake of providing information. Nadya actually provided accurate and truthful information and because of that I couldn’t be more thankful. If you have the ability to have Nadya assist you, I highly recommend her because you’re completely safe in her hands!!! Love herAmanda
    Summer S.
    Summer S.
    1590071563
    Had another amazing experience with Trulieve Deerfield Beach! Always wonderful friendly service and today was no different. Stormy went above and beyond to get me everything I didn’t know I needed, and even through a mask I could tell he was smiling the whole time 🙂
    Kelly C.
    Kelly C.
    1589923668
    Walking into Trulieve Deerfield is like walking into sunshine! It was my first visit today and I was met with incredible customer service, especially from Stormy! Kind and courteous, Stormy made excellent suggestions and knew exactly what I needed at the best price! Believe in Trulieve! 🌱❤️
    reed G.
    reed G.
    1589884312
    For everyone complaining about the pickup order system it's not the employees fault it's corporate policies on how they are allowed to fulfill orders in the order in which they are received. especially with all these new regulations and makes it extremely difficult for limited amount of employees to fulfill the orders and do walk-ins at the same time.I have found the staff to be very nice here and for what they have to put up with on a daily basis I'm surprised they aren't in a bad mood every day. I have had very helpful and nice experiences here after what is usually a long wait....It's a busy location..... And these people are exposing themselves to the general public every day. So I think the least we can do is cut them some slack and quit yelling at these poor guys like I see at the store all the time now about pickup orders.
    Brandon W.
    Brandon W.
    1589852280
    Been coming to this location for a while now and have always had a great experience even when the wait times get long. They have the best inventory and always have exactly what I’m looking for! Employees like Erik T. And Ceaser C. are always helpful and friendly. I’m sure they see a huge number of patients given the killer inventory so I get the wait times. It’ll only get better.
    Chris B.
    Chris B.
    1589825880
    Nadya great staff friendly and helpful as well as outstanding products that help me with my ptsd and back pain. Would not use anything else only trulieve.
    Jacob M.
    Jacob M.
    1589564578
    Great staff, great place, great products but the waiting sucks sucks sucks....too long of a wait. Even if you place your order ahead of time, you still got to wait like an hour. Not good. Spending too much $ to be waiting that long. Please fix it
    lynny K.
    lynny K.
    1589503288
    Thank you Trulieve, to all the bud tenders working each day to serve us during this pandemic. Esteban and Adam you both are doing amazing jobs! You all are! I have been coming to this location for almost a year and will continue to do so!. Everyone here including security is courteous, compassionate, knowledgeable and most of all kind and patient!
    Damian R.
    Damian R.
    1589484831
    My Budtender Ana was amazing a very knowledgeable, informative as well as quite polite (exemplary customer service); this iz why i always recommend Trulieve to everyone i know
    Jon S
    Jon S
    1586971515
    Usually shop in Miami, had a delivery that wasn't scheduled and the driver came while I was at work. The staff at this location helped me out tremendously by first hearing me out, and then coming up with a plan to remedy the issue they didn't create. Great staff doing their absolute best to overhaul their logistics and remaining open for the patients. (Security guard did an amazing job remaining professional and using tact when dealing with "not so understanding" patients...) 👍👍👍
    Elizabeth H.
    Elizabeth H.
    1586548983
    Paige was extremely helpful, knowledgeable, patient, basically excellent customer service. In addition, I just got off the phone with Chris at the call center to place an order over the phone and once again very helpful knowledgeable intelligent just all-around great customer service. Thank you. I thought that customer service was becoming a thing of the past. I truly enjoy your store, your people, and of course your product. Thanks again
    OK so where do I begin? So I placed my order last night online and I called this morning to confirm that the order was ready for pick up I was instructed that it was ready and I can come pick it up immediately. I went to this location and it’s heavily under construction the parking is atrocious and finding the entrance is a little difficult. When I went in to pick up my order I was instructed it would be two hours until it was ready. I asked why because I had called and placed the order and confirmed that it was ready. However when I arrived after driving 35 minutes I was informed that my order was not ready and would not be ready for another two hours but I can leave my ID and come back in that time. So they want me to drive around with no ID that makes sense!Long story short the order was placed online and should’ve been ready it was not now I’m forced to wait two hours or drive all the way back home so here I will sit and wait. I will never come to this location again! The other locations are so much better never a problem my order is always right and never wait if I call it an online. Fort Lauderdale is really good about it. I highly recommend Trulieve just not this location especially with the rude employees.
    OK so where do I begin? So I placed my order last night online and I called this morning to confirm that the order was ready for pick up I was instructed that it was ready and I can come pick it up immediately. I went to this location and it’s heavily under construction the parking is atrocious and finding the entrance is a little difficult.When I went in to pick up my order I was instructed it would be two hours until it was ready. I asked why because I had called and placed the order and confirmed that it was ready. However when I arrived after driving 35 minutes I was informed that my order was not ready and would not be ready for another two hours but I can leave my ID and come back in that time. So they want me to drive around with no ID that makes sense!Long story short the order was placed online and should’ve been ready it was not now I’m forced to wait two hours or drive all the way back home so here I will sit and wait. I will never come to this location again! The other locations are so much better never a problem my order is always right and never wait if I call it an online. Fort Lauderdale is really good about it. I highly recommend Trulieve just not this location especially with the rude employees.
    Abbie S.
    Abbie S.
    1584372513
    Nadya is amazing!!! Super sweet and funny. Very helpful. This place is great! They answer all your questions, very understanding, work with you instead of just blowing you off. Trulieve is setting the standard for the cannabis business.
    Ryan B.
    Ryan B.
    1582823153
    I love Trulieve Deerfield. Julie at Trulieve is awesome. She always takes very good care of me. I will keep coming back to this location because of the way people like Julie treat me. The quality of the flower is also fantastic. This location offers a more intimate experience. You truly feel like a valued patient. Thank you Julie and thank you Trulieve.
    Laura W.
    Laura W.
    1582579376
    Fantastic experience at Trulieve! The staff were all so friendly and welcoming, they made it a pleasant and clear process. Jesse answered all my questions and took the time to explain things to me without rushing. Great customer service and product. Will definitely be coming back
    Cody K
    Cody K
    1582233412
    This is my first experience with medical cannabis and I am leaving extremely comfortable and confident with my decisions. Thomas was my patient consultant and was not only knowledgeable but made me feel comfortable in this new experience. He was very helpful, answered every question i had and some I didn’t know I should have asked. I will ABSOLUTELY be coming back for all of my medication. I have nothing but great things to say, the facility was clean, comfortable and all the employees welcomed me with a smile. All around great experience.
    Cooking101
    Cooking101
    1582064767
    Hello. My name is Dawn. I was in your Deerfield location yesterday and was helped by Robbie. He was absolutely the BEST! He is so knowledgeable about all your products. I have MS and Robbie had such patience with me. A wonderful experience! I will always come to that location even though I live in Sunrise. Keep up the great work Robbie and Trulieve!
    w D.
    w D.
    1581493820
    Wonderful free tour was a real rocky mountain high. Do not pass up the grape stuff, very tasty floral grenade. Loads of products, wild oils and waxes. About time Florida!!
    Frank D.
    Frank D.
    1577821804
    Robbie was extremely helpful. He was very knowledgeable about all the products and each strain. Offered me a great description of what is to be excepted when smoking each and knew exactly the effects of each strain in stock. Would give additional starts if possible great experience!!! Loving coming back keeps getting better each time!!
    Mary R.
    Mary R.
    1563209207
    Trulieve Deerfield Beach is such a welcoming store, the patient consultants are so friendly, I placed my pick up and I was out in less than ten minutes. Such excellent customer service I’ve seen so far ☺️💗
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