Great team...always treat you with class. Carly is super friendly & knows her flower. Thank you for suggestions...they hit the spot!!
Cacey was great, attitude was phenomenal! Very courteous and enthusiastic.Knew the products very well and informed me with the information that I need it.Most definitely will be coming back, the entire Truelieve family is very hospitable definitely an excellent service and trust.If you need any question ask for Cacey.
Great experience as a business owner all I can say is wow Oscar went above and beyond to take care of me gave me knowledge on the rewards program and was able to help me make up my mind picking what works out for me by being very knowledgeable with the products in store all I can say is I’ll definitely be coming back to this location again great serviceAlso Casey was great he had a great attitude and experience was phenomenal please go see them
Everyone at the store is very nice. However, the prerolls are terrible. I have bought 6 over the last 2 weeks and every single one has been rolled terribly. They all clog, and are rolled very unevenly. 2 of them even had holes in the papers.
Illegal Sale and Unresolved IssuesI had a troubling experience with Trulieve on July 22, 2024.They sold me marijuana without a valid prescription, which is illegal.This not only jeopardized my legal standing but also put my mother, who drove me, at risk.I had just returned from being out of the country for over a year.I paid the $75 to renew my med card, thinking that was all I needed. I only learned on July 25 that I needed a prescription when I was immediately told I had no active prescription.I contacted corporate on July 25 and provided evidence. Despite being promised a resolution within 72 hours, nothing has been done.They even tried to placate me with a 50% discount offer, which I found insulting.Manager Chanell and employee Carl Hardy were involved.I specifically requested email communication, but I was told to call twice, showing a complete disregard for my preferred communication method.This experience has been extremely frustrating and disappointing.Despite providing clear evidence and being promised a resolution within 72 hours, it’s now August 3, 2024, and nothing has been done.This lack of responsiveness and accountability is unacceptable.I expect a resolution by August 8, 2024, or I will escalate this matter further.Trulieve, please address this issue promptly and take responsibility for your actions.
Well run business with helpful friendly employees, lots of inventory and if you watch for sales you can save a lot. I do online ordering and my ordres are filled fast and efficiently.
The people are very nice especially the younger African American woman with the nose rings she has guided me through the process of figuring out how everything works and what's better than others very friendly and great customer service also discounts for new members they also have a really good supply of puffco products.
The people are very nice especially the younger African American woman with the nose rings she has guided me through the process of figuring out how everything works and what's better than others very friendly and great customer service also discounts for new members they also have a really good supply of puffco products.
David is the best! He always provides the best customer service. He is very attentive and dedicated to the customers. Also, the whole staff is great!!!
Everyone who works here is so incredible and amazing! I come here almost daily and they treat me like family 🙂 Trulieve always has great deals but I come specifically to this location and not the one in Boca bc the people here are really THAT nice!! 😊 I love talking to everyone and getting to know them better. This location also always has roll one flower stocked in the morning most if not every day! Great place, great location, and amazing budtenders! 💕❤️
The absolute best service of any trulieve- everyone from Angie and literally every other employee I can’t remember their names right now but they are the sweetest bunch of most professional Caring and kind and helpful people I’ve ever met- I only come to the store because of the people here specifically! my dog Rocky Literally gets excited when we pull in because of how sweet the people are here 11/10
They advertise products that they don't have and are better then everything they do have. Literally drove 30 minutes to grab something on their menu. Tried to call to verify and they didn't answer. Was listed on stock in the website AND on the live menu. It was better then any product t.hey had in price ,thc and terpenes and they were sold out
Just an all-around great experience at this location. Anish was super helpful, pleasant and knowledgeable, product (flower) was top notch, could not have had a better visit. Will be shopping here more, thank you Anish (Angela at front desk was great too).
I like to buy oil in a syringe and fill my own carts . I saw trulieve had them on sale for $22 so I figured why not . When shopping at a big outfit i always plan ahead . I went on a Thursday since Friday and Saturday and even Sunday they’re very busy .I went mid day as evening is also very busy here . I pre ordered my oil at 7 am online 9 am I get a message we received your order and working on it . So I went on a few errands and 20 minutes later they said order is ready.walked right in 1 ahead of me and 2 came behind me . I was in and out in 3 minutes. Staff was friendly and store looked neat and organized 3 bud girls . Plan ahead at this shop . Carts fill up all the way vs pre filled. U vape for a day than it looks like a pre fill level . Free day so why not
Their staff is nice, they have great products, and you can be in and out quickly. I like this location, and for me it’s very convenient.
Hanna checked me in at the front desk with a smile. She exhibited fantastic customer service. She was attentive and ensured I had a smooth experience. Waiting in Trulieve locations can feel grueling, Hanna made it a breeze , thanks
Very nice experience from start to finish. Got approved at the docs 2 doors down and that was well organized and efficient. Then walked over to Trulieve, the receptionist was very nice and positive, the place was very clean and modern, then when we went in to the dispensary, we talked to Seth who was very knowledgeable and was able to guide us on the various different products and how they would work for my particular needs (e.g. I have trouble sleeping so he immediately recommended a specific product that helps with that). Plus, he was very patient, there must have been 3 or 4 people come and go in the time it took for him to deal with us, because it was our very fist time so we needed a lot of guidance. So, we appreciated the knowledge, the guidance, and the patience. Prices were very reasonable and Seth worked to make sure we got the best deals on everything. Honestly, just in general terms, I'm an old guy and I remember when kids would buy unknown products of dubious quality and safety, and I far prefer that this whole process is more like buying alcohol now - controlled, legal, safe, pleasant - and the taxes on sales go to improve our state. So much better and I have no idea why people ever objected - this is excellent. Well done all concerned!
Alexia is amazing! She is helpful and informative. She was very patient with my questions also.
Alexia is the BEST! She took so much time explaining and helping me out. Thank you so much for a wonderful experience! This Trulieve is the only one I’ll be back to give my business.
Truli, a great experience. My first time and will not be my last. Largest selection of items I have ever come across in one place. Staff #1: No question, second to none.
Staff is always very friendly and professional, always picking up on if I just know what I want and want to be quick too. Today though Stephen (I hope I spelt that right) was an absolute joy in helping me choose some new product. I cant wait to try his recommendations and I wish him all the best in life. Such a kind soul.
The professional staff are knowledgeable and very helpful. They were attentive to my reintroduction to cannabis after over 40 years of abstinence. Thank you!
This place loves to bait and switch you. You come in expecting one thing and they try to slip 1 under your nose. I will never go back to this place Is their attitudes are horrible as well
sales people here are just rude . They act like they are doing you a favor and they are lazy . They don’t want to put the stickers on the product. I may just report you to the state . I try my best never to come here . Sometimes i just do for convenience but after today i’m not giving you anymore of my money !!
The entire staff is fantastic at Delray 🥰 They are kind, respectful, and will answer most questions as best they can. I feel comfortable there...which is important when starting to use THC as medication. 🙏🏼❤️
Customer service is pretty terrible. Make a pick-up order then they force you to wait up to 30 minutes in this waiting area just to check out. Have a separate window for pick up orders, learn how to run a proper business.
Brandon is the man! Always goes above and beyond, gives great insight about the various products and living in Boca I will always go to Delray location over Deerfield b/c of people like Brandon and the service he provides!
I go to a lot of the Trulieve‘s in the area and they’re all amazing. I went to this particular one with a $52 credit on my account from another store and they would not apply the cash credit to my order because the items were on sale, totally unacceptable. I had to debate it for almost 10 min and she finally went ahead and applied it. I went to another Trulieve and they told me that they should not be doing that, it’s cash, not stacking. Long review short, I won’t go back to this Trulieve.
Anish, Brandon, and Angela, 10 stars if I could. 👏🏼Very friendly, knowledge full, understanding fun to talk to. My favorite Trulieve location. Also the employees that work at the front desk are super friendly and helpful all of them I really am a fan of this location. 👏🏼
This is my favorite store yet. I have been to many dispensaries but the Delray Trulieve is outstanding and by far the best. They go above and beyond to help their customers. The district manager of the store Brian saw that I needed help and came over to answer every question that I had. He stood with me for a good 30 minutes just explaining and helping me understand how to use this medication. Also, if you’re looking for the best employee there, ask for Amish. He is the supervisor for this store. Amish was able to answer all of my questions as well and get my order together in a quick and timely manner. He was kind, funny, and ran into the back of the store literally 20 times to look for different strains of medication for me. Ha ha. The store goes above and beyond to help you. If you need to go to a Trulieve store, please pick the store in Delray off of Atlantic. You will not be disappointed.
Not the best Trulieve location. Smells weird. They were out of one of the products I ordered and instead of offering me an item in the same price she pulls out the most expensive. I usually love trulieve and shop there several times a week in Boynton. I will not be back to this location.
The whole staff was fantastic and absolutely amazing. Especially Juliette F. She’s always so knowledgeable and friendly and best of all provided superior customer service. This is also one of best Trulieve’s around and they provide excellent customer service as well! Definitely my favorite store out of all the locations I’ve been to so far.
Had such a pleasant experience at this location! Juliette was super helpful and knowledgeable. She made great recommendations and was very patient. Thank you, you made my day better!
Juliette Fumero has great customer service skills. She helped me pick the best strain of marijuana for my sleep issues and I haven’t slept better since. She knows how to answer your questions and direct your needs. 5 stars
Juliette was extremely knowledgeable in getting my friend exactly what they needed with a great smile. One of the best customer service experiences I've had going with my friend (helping them with a ride) from a dispensary and definitely would recommend her to my other friends.
The only thing better than legal medical marijuana is legal recreational! Legalize it!! Great place, nice people, super selection and 50% off your first order. This doesn't suck!
Great service. Always extremely knowledgeable and offer great recommendations. Stephen especially is always super helpful, I would recommend to anyone new to their med card.
I am a frequent client of the Delray Location. The staff is always helpful and happy. Manny Julia and Keith were extra helpful today. Thank you.
Best experience coming here! Keith and Manny are most helpful and I also found Juliet to be extremely hospitable and accommodating. Come here almost daily love everyone here including Ryan who is very helpful. Thank you so much, please come and see the store visit Keith Manny and Ryan. Cour
I love coming to this store. Manny and Anish are the best with helping and answering my questions! I feel very at home with the staff here
Manny takes care of me every time I come in. Great customer service great attitude, great energy.
Busy place so expect a wait. Excellent staff and personal service. Exceptional product choices.
I had to change my review from 5 stars the longer I went to trulieve.Their “patient appreciation” discounts are all just a gimmick. They don’t care about the customers and I was told verbatim from a staff member that “it is a way to get more money from customers.” The top 50 patients are just the top 50 spenders and they try to shake you down for more by thinly veiled gimmicky discounts.I would recommend any other dispensary over trulieve
Trulieve is missing an opportunity not selling branded clothe masks for those that forgot since they require masks for entry but won't provide them.Glad to see they changed their mask policy but wait times are absolutely ridiculous at this location. You can check in online and still have to wait 1.25 hours to get your order.
the manager here was extremely cold and showed zero empathy. I ordered something on their website an hour before I went in to the store. when I got there the manager refused to honor the price that was on the website and on the receipt of my pickup order. stating that the sales price wasn't updated on the website and so he wasn't able to honor it. no sorry, no trying to make it up to me some other way. to me, that sounds like a your website problem not like my problem. the actual sales associate that was assisting me was very nice and I could tell from her face that she didn't agree with the manager's decision either. I'll never come to this location again.
I sometimes get upset when I order something just to find out they have it. The good news is that their sales people are great. They can always find something for me to replace it that is the same quality that I originally ordered. Raquel helped me do just that. She knows the products and I always leave a happy client.
The only thing better than legal medical marijuana is legal recreational! Legalize it!! Great place, nice people, super selection and 50% off your first order. This doesn't suck.
The staff at Trulieve Delray Beach are so friendly, professional and knowledgeable. Specifically Tony and Angela! A major evaluation and improvement of their computer system is needed immediately! And I think it’s unfair to charge $3 to use a debit or credit card!
Today I Robyn green came in in so much pain and I had the chance to work with Emmanuel and he was so nice wonderful and helpful I really appreciate his help to day he is great
The store is clean. Every person that works here is so kind helpful and knowledgeable. I would highly recommended Trulieve to anyone and everyone. They truly deserve 5 Stars.
Fantastic selection, service, and staff! The customer service here is off the charts. This is the only dispensary I go to! Thank you for doing a great job, ya'll.
My first time ever going to a dispo and it was beyond expectations. Juliette F. was my consultant, and honestly, I’m still blown away by the amazing customer service I received. She was knowledgeable and efficient, I didn’t feel rushed or embarrassed for not knowing what I wanted. She took the time to explain the pros/cons of different products and I loved everything she recommended. Will definitely make this my new regular! 😊
Always great service, especially with manny. He made sure to take care of me. I recommend this location over all.
I had 2 orders in which they restocked one order before 24hrs and after I spoke to customer service to pit a hold on it. I even ordered the day it dropped and was assured by management they will hold my order. As I went to pick up my order they had sold it. Now I don't have my medication thanks to TL. This product was one of a kind for me thats why I ordered 4 3.5 g. NEVER HAVE THIS PROBLEM WITH OTHER COMPANIES AND JUST AWAIT NEXT MONTH.
Fantastic selection, service, and staff! The customer service here if off the charts. This is the only dispensary I go to! Thank you for doing a great job, ya'll.
The only thing better than legal medical marijuana is legal recreational! Legalize it!! Great place, nice people, super selection and 50% off your first order. This doesn't suck.
This was my first time going to a dispensary. From the moment I walked in the door I was greeted with a smile and everyone I spoke to was extremely polite and professional. Once I got to the back Juliet helped me, she answered any question I had and gave me great recommendations. I am extremely happy with the products I received and will definitely be going back.
This location is my favorite! Every budtender is super knowledgeable and they take their time to make sure you get what you need. Props to Noah for the amazing service today! Another great experience working with Stephanie on my last visit. She helped me with some new strains that I love!
My first time visiting a "medical " dispensary.There was a flash sale. I'm told by friends that that was the reason for a 20 minute wait. The help was excellent. I cannot speak from experience but I found the choices to be limited. All in all it's good for what it is. Be It Known: I find this whole Florida Medical Marijuana License thing to be a scam to make money, take unfair financial advantage of working class and less fortunate and to perpetuate false and hypocritical morals.
I was greeted with a smile. The woman at the front desk explained the buying process since this was my first visit. Noah was my advisor and he was very patient with my many questions, showed me many options and explained each. He was a great example of customer service as it should be. The facility was clean, bright and cheerful and I would highly recommend Trulieve Delray Beach.
This location is my favorite! Every budtender is super knowledgeable and they take their time to make sure you get what you need. Props to Noah for the amazing service today!
Trulieve Delray has been fantastic lately! When I went today, Norm was super helpful, knowledgeable, and Norm was very, very nice! Trulieve Delray is much my favorite location and I find it to be a much more pleasant experience at the Delray location over the all the other Trulieve's I have ever been to!
The staff is extremely helpful. My salesperson was Kayce without whom I would have continued to be totally lost as to what, and when, to use the different products available for my pain. She spent a considerable amount of time listening to my symptoms and then recommending the proper products to buy and when to use them. Many thanks to her!
Manager on Black Friday 2021 was absolutely horrible and so rude. Never, never, ever returning to a trulieve location when there’s workers being so unreasonable and treating customers like that. She clearly needs better training. As someone who has worked in retail I would never treat my customers the way she was.
Best store they have by far! There is barely a wait, always stocked and Robert was so kind and knowledgeable. I left with so much new information! Thank you so much I’ll be back again! Rob is the best literally! ❇️❇️❇️Can I leave more than 5 stars cuz I would! Thanks again ask for rob
I had the chance to stop in the Del Ray store. I, myself am a Truelieve employee, and would like to Thank everyone from the front of the house to the showroom. Dylan helped me today, and was awesome. He showed me what was available.and made it a great experience.Thanks again,keep up the great attitudes😉
Robert is a totally professional. I was so pleased with my experience at Trulieve because he spent the time assisting me with what products would work best for me and my ailments. I’m truly appreciative and can’t recommend this spot enough.
Trulieve in west Delray Beach more than exceeded my expectations. The store is very clean and the people are very professional and always greet you on the the way in and out. Brian was excellent and helped me find what I was looking for. He was very knowledgeable and didn’t try to sell me but find the best options to fit my needs. Their list of options keeps growing and they have something to help my energy needs, sleep or when I just want to balance out. Great experience and am looking forward to my next visit.
An amazing experience! Great environment soon as you walk in. I was helped by Jeffery & Emmanuel. They were very knowledgeable & helped me make the best decision for my needs. Highly recommend!
This location is wonderful. Service is fast and staff is very friendly and knowledgeable. Ask for Juliette, she is very kind and offered great recommendations.
Beautiful, clean location filled with happy people! First time here & I had a wonderful experience with Norman & Julie. Both were extremely knowledgeable & helped me find products that work best for me. Will definitely be back!
I want to raise up the kindness of one of the security guards, Mike. He made my experience top notch!! His professionalism and focus on maintaining flow is spot on. He even takes the time to see me out. Definitely will come back because of it!!Want to add on a special shout out to Manny.Manny was SO helpful and made me feel valued as a customer, this is a great location. He is highly professional and kind.
First time at this dispensary. Kayce was my bud tender and she was awesome. Very knowledgeable about their products. She asked what I was looking for and presented my options. She went over the different deals that they offer and made sure I got the most for my money. The location is beautiful and secure. They do allow children if you need to bring them in with you while you get your medication. Also, everyone was super friendly.
Absolutely love the team here! Every time I come in they guide me perfectly to what I’m looking for/need! Ray helped me on today’s visit~ blew it it out of the water! We discussed the different cannabinoids and what they do in the body. Just love this place!
Mike (Superstar ... and the security) was working and Ray helped me. The rest of the Trulieve team must be excellent from these examples. Its a dispensary, and there are people from all walks of life. The help needs to know how to relate. Today certainly they did. The product is on par with the rest of the companies, and as long as they can service the customer the quickest, the place will do well.
Trulieve was my first Florida Dispensary. From start to finish, everyone was attentive, helpful and happy! I was welcomed by the front desk staff and brought to Ray where my online order was waiting. Ray made great recommendations and was very patient. He suggested some awesome products and helped me stay in my budget! The first time customer discount cant be beat. I can easily say I found my first and forever dispensary! Thanks for the help Ray and Team!
Had another great experience in Delray Beach today! The staff is always so friendly and there’s never really a long wait which I like. I appreciate their customer service and I love the products. Thank you to the manager up front and the associates for positive and educational conversation about medical cannabis!
Went for my first time on Sunday March 7th as a walk in. The front staff was extremely helpful and the process was very quick to get my account set up. I was then helped by both Joey & Stephanie. They were both EXTREMELY helpful, informative, fun and made my shopping experience a breeze! I told them I never do reviews (good or bad) but I definitely wanted to do one for them! Honestly some of the best customer service I have had anywhere! Great location and great staff!
I went to Trulieve Delray today for the 1st time ever. I had a great experience with exceptional help from Angela and Andres. Both work well together as a team and helped with any of the questions I had... being I didn’t know too much about the products. Awesome customer service. The store was also well organized and very clean. Everyone was helpful and very welcoming. 5 stars!!!
Absolute best location in this area. Never too busy, always polite and attentive staff. Great service overall and I appreciate you all. Today I had Andres help me with my order and he was a very nice guy and good at his job.5 stars!!!
Trulieve Delray is one of the most efficient dispensaries. Full of great kind employees! I love it here. Tatiana helped me today! She is always helpful and very knowledgeable. Definitely recommend
I want to raise up the kindness of one of the security guards, Mike. He made my experience top notch!! His professionalism and focus on maintaining flow is spot on. He even takes the time to see me out. Definitely will come back because of it!!
This is the best Trulieve I’ve been to so far in the area. They are always very quick and efficient with great service. Joey and Manny are the best and are extremely helpful and friendly. Go to this location if you don’t want any headaches
Ray was absolutely amazing. He took time to explain everything to me. Lots of time. Extremely knowledgeable with excellent customer service skills!!! Would recommend to go to him! I will from now on
Let me say loudly Emmanuel “Manny” Laurent is awesome. Like many on this thread you notice what I did, the Delray location is run amazingly well. I like trulieve, good products but some locations the staff is pleasant but the location isn’t run well. Delray runs like a clock, If I get a text my order is ready, it’s ready! The other day I went and bought some flower, when I got home and opened it, there wasn’t enough to get a small rodent buzzed. I called them up, and they quite simply said- “We are so very sorry, this is very rare but does happen once in a blue moon. Please come back and we’ll replace it”. I went back the next day. No questions just replaced it.Please hear this as the great story it is. If people read it and then try and swindle them, they’ll stop their protocol. I can’t think of another retail product that you can call and say a consumable wasn’t filled and they just believe you! Maybe these guys should run the country!! Thanks again team Trulieve, with a special shout out to MANNY! Many thanks!
Went to Trulieve Delray Beach today and had an excellent, quick and easy experience the staff there is top notch. My bud tenders Tatiana and Ray were very friendly and quick to help me find the best flower for my needs providing me Excellent customer service. By far my favorite dispensary in South Florida to get my medicine from. Thank You all... and Happy Holidays☃️
This is by far the nicest dispensary with the largest inventory of options. Super clean, efficient and quality at lower than average prices. The concentrate syringe is made of stainless and glass... Not that plastic junk. 8 checkouts so there is little waiting. I found my new go to!
It is nice to have you in Delray. All who work in this office are very friendly and professional. I was helped by a tall young man named Michael. Michael was very knowledgeable and took his time explaining to me the differences in all your products. He was in particular very warm and nice. He represents your story very well.
This is a new Trulieve dispensary in Delray. Andres A, helped me decide which items to get. He was very helpful, knowledgeable, and friendly.The location has plenty of parking, the staff has been quite friendly and helpful. Overall, Trulieve has an extensive amount of products compared to some other dispensaries, so I'm glad there's one nearby me now. If you're not sure which dispensary to try, or you haven't been to Trulieve, they're definitely worth checking out!
This new low key location is awesome! So happy to have found it. Angelahelped me a few days ago and was very professional, knowledgeable and her recommendations for my medicine was on point! I definitely will be making this my new store. Awesome experience.
I've been to numerous Trulieve locations in South Florida and the new Delray dispensary is far superior. The staff are super knowledgeable and friendly. Their inventory is superb which is an issue at many dispensaries and Trulieve locations throughout Florida. Thank you to all the staff and management at Delray Beach Trulieve!