Trulieve Dispensary in Destin, FL
Based on 625 reviews
lorena A.
1721863258
Slowest service ever. Fort Walton knows how to get you in and out and CARES about your time. Highly recommend not wasting your time waiting here. Told 5 minutes and waited 25 to be seen.
Anthony H.
1720126985
Kate was knowledgeable and very kind at pcb store did a great job thank you very much
OG DAD B.
1719521225
Horrible experience. I will never shop here again. 7 people in lobby still a 30 minute wait. To top that off the manager let a hooters girl skip me. Late back to work and left without meds. Horrible customer service. Not the blonde older white lady. I think she is a floor manager. She is very nice and good at her job. But the general manager is not so good. She should have his job. She understands good customer service. I have never had this problem at any other dispensary. Never again
Jennifer D.
1719047491
The Destin location is Awesome! Everyone is extremely nice and welcoming! I've been going to this location since I got my license in 2020 at first back then it was long lines and Everyone whom worked there was stressed out due to angry patient's whom waited a long time. I've never been angry though because I know what it's like to be extremely busy at work, plus whom would get angry while they are literally legally allowed to purchase medical marijuana. Just my thought though! Over the year's I have seen a great change with this location with the crew ya'll have now! Ya'll rock and truly are the best! It is always a great day to come in a say hi to ya'll. To me it's not only about getting my products, but it is always about seeing all of ya'll and able to chat for a little while. I know a lot of days this location is under staffed, but ya'll work so great as a team, which is extremely important and it's always extremely quick service with Awesome people! Brian (the new guy training for the Fort Walton Beach location) is being trained by the best in our area! Stay Amazing Everyone ya'll truly do make my experience a pleasure along with many others each time!
Sav N.
1718922989
Tina is literally an angel!! She’s helped me twice now and has made both trips a pleasant and happy experience. I usually hate coming in to actually shop because of anxiety but she makes it so easy and never makes me feel like a bother! She is absolutely amazing and deserves a raise for her great customer service :)) Thankyou for all you do!!
Sally Chandler B.
1716084751
Short staffed, know product well. Always helpful and friendly. The wait is the only negative.
Susan M
1714138353
The WORST customer service. Delivery order that was scheduled was not delivered, cancelled without phone call or reschedule. It has happened numerous times. They don't care about the customer. Only dispensary with serious customer service issues. Trulieve may be the biggest, but you are far from the best.
Sarah
1713570293
My experience already is less than par manager was snappy and doesn't follow trulieve check in protocol
Lee S.
1713015390
They are a good place a bit pricey sometimes but they are getting much better all around
Jason M.
1712529555
Staff is great! Always helpful & courteous! Best weed in town! Capt J. Been a customer here since they opened & they have the best prices & service in the area!! Ms.Velvet & her staff are the best! Very knowledgeable & courteous! My female Yorkie, Faith Mckayla has become the store mascot more or less! Everyone there loves her& always have a treat for her.And they give veterans a great discount too! I've tried all the other dispensaries in the area& nobody comes close to trulieve's prices! Capt J
Chase M.
1706733130
I shop here all the time the staff is very friendly and there always willing to help with any questions I might have . Thanks for being great 😊
Austin M.
1705695834
Waited and waited today because there was one cashier and a deadbeat manager named Debrah who chose not to assist. The lobby had no less than 5 people waiting the whole 45 minutes I was there. I suggest yall find a manager that cares about the customers.
Angel M.
1703771313
Always get change back when I go! Taylor was fantastic. She was quick, knowledgeable, and willing to answer any questions that I had.Thanks, Taylor, for making me feel at home! I'll be back!
Luis F.
1697217863
Never in my life have i waited for my medication longer than at trulieve in destin . unbelievable long waits and terrible customer service. Other dispensaries will have you in and out within 10-15 minutes. At trulieve in destin i haven’t witnessed one time the wait was shorter than 45 minutes. it’s not due to the busyness of the business it has to do with management and out of date technology. very poorly ran. The guy at the front desk was incredibly rude and did not seem happy to provide people their medication. i’m extremely disappointed in the way trulieve in destin is running. if i could give a review lower then 1 star i would .
Jack W.
1696951033
I don’t know what I did to upset either employee but there was this older lady and a woman named Amanda that started to yell at me when I asked if they had an alternative strain than the one I ordered. I really wasn’t trying to be difficult. I used to never have issues here…
Sara R.
1695665928
The dude at the front counter was totally rude to me yesterday. And was just SO nice to the guy who walked in behind me. Tried to say thank you as I walked out and was totally ignored....
Sarah W.
1695399621
Jesse and Velvet are the best!! Both have made recommendations to help control my chronic pain and both were spot on everytime. GREAT customer service. AWESOME deals. CONVENIENT location. All around professional experience everytime.Thanx!
Nate S.
1695175004
Love this store! The whole staff is extremely polite and helpful. Kasady and Jesse really went the extra mile to get me the right stuff at the best prices.
Josh S.
1690941372
DO NOT SHOP HERE!! Probably one of the worst dispensaries in the Panhandle. Walk-In wait times are nearly 30 minutes every time I go and they never have the strains they advertise on their website. All staff literally move on their own time even with an empty lobby. Save your money and shop elsewhere because I guarantee you'll be disappointed.
Trinity W.
1690839279
I’ve been a loyal customer of trulieves for a few years now they have great products and some of the employees go above and beyond to meet their customers needs & I had the pleasure of having Mrs.Velvet wait on me today and she was amazing she honored my discount and made sure I was happy with products! Thank you for your amazing customer service Mrs Velvet and Trulieve keep up the great work as well!
Christopher D.
1690084861
I drive past 3 other dispensaries on my way to this dispensary because their staff is always so friendly and helpful. Velvet, Marcus, Taylor, Brandon or Greg. They are supper knowledgeable.Although Ms. Velvet is my favorite they all care and want to help.Very highly recommend you visit Trulive Destin Fl.
Christie R.
1689172790
Twice now they have no showed, called, or text on my deliveries. This used to be my favorite store and since they got a new manager this store has gone downhill!
Kent Altman S.
1686407983
Done with truelieve, you make a delivery order and they’ll reschedule you after having an order in for two days , does no good to complain, may as well complain to a brick wall.I personally have had rough 6 screw ups on there part and thinking service would get better I kept sticking with them , but how ever by no surprise service is no better and believe it or not it’s even worse now than it was 6 months ago.
Sa G.
1684292009
I go out of my way to visit Destin Trulieve. Not only do they have one of a kind deals they have an amazing team of people ready and willing to help with any questions. The brightest smile has to be Velvet. She is the most positive and happiest person. She always makes my day.
Macy S.
1681521326
I hate to leave bad reviews but I have never had to wait nearly an hour to pick up an order I had already placed nearly 4 hours earlier. I got two items and there’s no sense of urgency or care for their customers. Desk attendant seemed high as a kite, understand it’s a dispo but it’s also your job. super disappointed. the front desk attendant is literally coloring in a color book at the front desk. super professional.
Raven M.
1678293406
Never able to fulfill a single online order. Nothing they have on their menu is going to be available in store ever. Like actually ever. Don’t even bother looking at it. Weed is usually shorted. Employees are always too high to function, i understand it is a dispensary but when you’re literally too high to help customers why are they paying you? I have a problem every single time i enter this store. Literally. Save yourself an hour wait for a product not available and just go to muv down the street. Destin trulieve is honestly pathetic.
Chris C.
1673025335
Trey aka James was great help with my cannabis needs this morning. I cannot express enough how grateful I am for the way y’all treat me at this location. Love the budtenders here!!
Ricky W.
1672532708
Went the extra mile a got me a shirt for my birthday! Very helpful!! I wish I could get Velvet every time ! 🙏🏽
Jennifer E.
1672267743
I absolutely adore this place Velvet is so wonderful 💖 and Gregory is a gem too! Actually i havent found a person here i dont like as of yet . Also you cannot beat the prices !! Fr!
A R
1671906578
Apparently Trulieve gives you the option to check in online. James the check in guy lets EVERYBODY go ahead & thinks he controls the world from behind a front desk. 20 mins check in ahead of time. Tells you that 3 people are ahead but allows at least 10. James will have rude awakening in this world. So will the rest of Trulieve. Sick of this disgusting excuse of a company/brand
Carrie
1671750964
Worst service I’ve ever had. I went on a daily deal day to get a product that was 9$ instead something wrong was rung up and was charged 31.80. They refuse to give me my money back even though I was told I would get a refund over the phone because they wouldn’t fix the situation in store. I never want to shop here again so why would I want store credit? They messed up my recs. They took my money. & they won’t even fix it. Don’t go here.
J G
1671323813
I used to frequently shop at this location with no problems however, in the past few months there has been nothing but problems. Like others have mentioned they never have what they show they have online in stock and the wait times have continually gotten worse. I've tried over the past few months to give them another chance while mainly shopping at other dispensaries but it looks like I'll have to stick with taking my business elsewhere.
Chelsea P
1671313379
Placed an online order around lunch time. Nearly 4 hours later and my order still isn’t ready to pick up. Sitting in the waiting room as I write this, have been for the past 15 minutes, still waiting. Awful customer service. Very unfriendly and in no hurry to help anyone. Won’t be returning to this location any time soon.
Tasha S.
1669825025
Omg when I tell you that these people be right on time after a hard day at work!!! And did I add how great the employees are. Omg so on Black Friday of course I had to go and hit up the sales and I'll walk in guys and the ladies back there they know my face and I was blessed to get a hoodie you rock ladies!! True leave the way to go!!
Lauren J.
1667343482
Ashley was great!! The staff here is always so helpful and polite! Couldn’t ask for a better experience!!
Trisha G.
1666277409
I never write reviews bc I feel every company can have a bad day. However, lately, trulieve seems to only have “bad days”. They have horrible customer service. Their site allows customers to order product that’s not in stock. Deliveries don’t show up as scheduled. The online call service does not communicate with the stores. And when problems arise. Employees repeatedly blame corporate and claim they have no authority to rectify problems. I know Trulieve is making so much money they don’t care about customer service . It’s unfortunate. I (like many others now) will choose alternate dispensaries that have better customer service. Even if I like the product less.Do better Trulieve!!!!!
Angel Q.
1661533082
This was my first time at Trulieve & they did not disappoint! They have a large variety to choose from. Erica helped us and was very knowledgeable and very helpful. Will definitely be back!
Butter T.
1660843315
Very wonderful experience as always. The staff at this location are always so friendly and welcoming, they also have knowledge of the products and services available. Able to answer all questions. Very helpful and very thankful, thank you guys.
Tehra N.
1658356422
Worst experience with a dispensary. I know it's not the actual company now just the employees that work at this Destin location. From entering the building I was the only one waiting to go back after placing an online order to pick up. I sat for 30 minutes and watched 4 other customers go to the back and leave with their purchases. When I mentioned this to the employee at the door he said my order wasnt ready and shut the door in my face while I was speaking to him. It just so happens that his name was Taylor and he is the manager. The girl that was hosting up front Cassidy had walked outside and was talking to someone in their vehicle while I was forced to sit and wait on another employee to come out to greet me. She eventually came back inside after 15 minutes and I told her why I was upset and she went to the back and came out and said my order wasn't ready. Once in the back I just wanted to get my medicine and leave bu
Leah R
1657573013
When you drive 20 minutes, pay the toll because they app says there is a wait time of 5 minutes. So make the drive in traffic, check in online wait time still shows 5 minutes. When a you get there the wait is actually more like a half hour to 45 minutes. They say it's due to short staffing. Then why does your app say 5 minutes? Don't waste your time or gas at this particular location it's always a hassle. Oh but you have 2 folks check people in instead of maybe doing express pay? I've been to all the dispensaries in this area and Trulieve by far has the longest wait times and their packaging is the most difficult open for people with disabilities.
Manta C.
1655866932
Top notch service with consistently quality goods. Every single category I've sampled or more 😁.First time discount is 50% of everything so what until you are rolling $$$. They frequently offer some great discounts.I hope they get vegan edible gels soon! 🐇Trust and Trulieve, I doubt you will be disappointed.
Preston W.
1653670431
Very helpful staff very comfortable surroundings with plenty of security features so stop in check it out have your prescription.
Anthony
1653479946
I can honestly say I don’t think they care about you here. I’ve been multiple times. They never have an updated menu. If you ask the budtender what they have they have they shrug and throw you some flower that’s closest to them. If you ask about something online you saw it’s always “out of stock”. The older lady with short silver hair is the rudest lady I’ve ever met. She told me the advertised discount online “isn’t how things work.” Sad thing is I know I’m not alone. Many of my patient friends have similar issues. I just can’t keep going here, be treated like a number, and then not say something. I’d go to MUV in Shalimar if you’re looking for good experience with a people who care.
Amanda W.
1651698079
everyone here is super friendly & full of information. i also applaud their patience when i ask a million questions. sure, i look forward to getting my meds but i also look forward to seeing the staff. thanks everyone 🙂
Debby F.
1650936615
I love placing my order and then shop for more when I arrive. The employees are always friendly and polite plus they know how much I can buy 😃. The New limit's are hard for me to calculate. So they do it for me 🤠. Great People!!!
kyla B.
1650132806
This Trulieve location is without a doubt, the best dispensary I’ve been to in my life. Based on customer service alone, I have never seen a store so full to the brim of bright, happy, informative people. I wish I could give individual recognition to each employee but the truth is that they all constantly go above and beyond. Seriously, the most friendly store I’ve been to. I visited their fort Walton location expecting the same Trulieve’s experience, and that was not the case! They weren’t bad. It just so happens that the Destin location has so many friendly employees that it made me feel that the fort Walton location was bad. This should be a model location. Seriously!! They do it all right.
divinity N.
1647891696
I love the store in Destin they are alway friendly fast and just a joy. I would pick the store in Destin over the one I. Fort Walton any day. Shout out to Kali and jehha at the Destin store they are so sweet and just a joy
Eugene S.
1646845746
I have used the Destin Florida store since it opened and have always had a great experience shopping I would like to point out a few people that have practically become friends they treat me like family the names I know are Ericka, Tara, Bailey, Allen and a lady up front that greets me
David F.
1645889729
I know this is about a day or 3 late but I went to this store. An I was ready to shop had bout 250 in my hand.. an needless to say my dawg ( Christian ) hooked a brother up.. I've never been so medicated a day in my life untill that day💯 amazing people but him specifically. An I plan on going back to talk to him specifically 💯
Our Fathers C.
1644343875
awesome shop,friendly staff and decent wait. the proces are very nice too 👍
Karl L.
1643895521
This is the only business in the state of FL (including my doctors office, when I had my surgery) that doesn’t honor my medical mask exemption from my doctor… I was told they are a “Private Business” and are allowed to refuse service to me for this. Corporate offered no assistance when I reached out either. I’ll shop at MedMen. Their staff is much friendlier, and they honor my mask exemption… ✌️
Kellieanne P.
1643126201
Jenna is the best! Her beautiful smile is so inviting, she always welcomes you with a friendly word, helpful, and most of all Knowledgeable. She is Always a delight! Great experience
Cassie G.
1642193144
Trulieve is fun! Invitful friendly environment!Ken checked me in upon arrival. It was a great experience he even answered a few of my question without hesitation. Very nice employees.
christian C.
1641259581
Very pleased with my first experience at this location! Trulieve is already a very much needed business itself, having staff such as Ken Butler makes business like this one excell! He was extremely helpful throughout the entire process & made me feel welcomed more so than what I already did. Definitely recommend this location!
Catherine M.
1639262977
I've been to so many store around the state of Florida and Destin is by far the very best location. It's a fast enjoyable experience. I even have a favorite dispensifriend who is very knowledgeable about the products and that makes choosing the products easier. I really appreciate Mrs. Janae and all her help.
Nicole F.
1638828484
Warm and Friendly atmosphere! Shanay is my go to girl from now on! She is amazing and very knowledgeable. I love the advise and recommendations that I receive from her every time I see her!
Coy B.
1638639887
Big Thanks to Ken!Great Place!Always Friendly!Never more than 5 mins to wait.And Great guys like Ken really know how to make a person’s day great! Thanks again!
Tyler C.
1638315006
Nicki is an amazing employee! Deserves a raise for sure 😉 very nice and helpful.As far as the store still requiring to wear chin diapers….Absolutely Ridiculous!
Liz R.
1635970855
I was nervous and apprehensive walking through the doors, but Steven greeted me at the doorway with a big smile and stayed with me through my entire visit with Jenna so that he could answer my questions and was amazing. He was hesitant to make recommendations based on his favorites and instead recommended based on the questions I was asking as to usage times and the differences in all the terminology. And let me tell you, so far I've noticed a HUGE difference. And thankfully he explained things in a way even I could understand so I didn't mix up my strands/versus time of day to use them. I haven't had a chance to use all the products I purchased yet but I'm already a believer. Thank you so much Steven for a great first time experience (and Jenna too!) I will definitely be back!!!
Eric Z.
1635551796
Kaly and Ken specifically were helpful. Very professional and upbeat staff. Store is spotless and the lobby attendant courteous. I could have gone to competitors but the product, in addition to the staff make it my go to.Thanks again,IRIE
Ali N.
1633708028
I absolutely love this store. The employees are all absolutely amazing. Jenna and Shane as well as all the others have been nothing but exceptional help to me as I start my journey on medicinal medicine. Thank you for all you do!
Brice S.
1633381225
ken was so nice to me. He really made my Monday great. Thank you ken for showing me he spirit of trulieve! Also shout out Adam he served me my first ever time and he’s really welcoming too
angel M.
1632333217
My husband came in for the first time today as a newbie and has been ranting and raving about ken since he picked me up from work. Great customer service, Awesome personality, very informative and helpful.He said he couldn't have had a better experience for his first time experience! Please let Ken know that he will be asking for him on the next trip there, and plans to let him know just how many Aliens he did see. Thank you Ken for taking care of my husband and making his first trip a good one.Hes a happy camper. Oh, by the way his name is Brian Trundyand he will be back!
Mike J.
1632263631
Excellent customer service. Well trained and informative staff. Thank you Sam for being helpful on my last visit
Peter L.
1632252058
The staff is fantastic. They make you feel right at home. Very professional and courteous. Good range of products, priced reasonably. Won't shop anywhere else. Joe Tee
Devon B.
1630864522
Great customer service every time I stop by. Today I was welcomed and helped by Shanay, she made sure I left satisfied. My experience today was grand
Alissa M.
1630002012
I went in today for my pick up order, & i had Alyssa, helped me out a lot when i wanted to changed what i picked, she even went out of her way to look for what i wanted which I appreciated a lot. & it was nice that she remembered me from last time 🙂 definitely feels like im a part of a family when I come in. (& yes Heres a heart to add to my 5 stars! ) ❤️
Jason D.
1629123341
Gave one star eight months ago and still stand firm on the negative treatment by this location. However a few weeks after the incident they have been clutch. Kinda like the last resort but yet seem to come through when needed. Inventory has been low and the panhandle as a whole have been taking a hit on the chin for months now. This location will remain to be my last resort go to as long as they keep the heavy Indica flowing...Have to raise the star rating as they have been clutch when I needed them. Besides the point system is a great perk.Today Kali and the team raised the bar beyond any belief. This location has endured it all ND stands strong. Helpful and knowledgeable staff overcome any issues we have had in the past. Must change to 5 star as they deserve all the credit.
treyspurge
1628275944
Excellent staff and good environment! Everyone was very friendly. Alyssa was exceptionally helpful and entertaining. She answered all of my questions and went above and beyond to ensure that I had a wonderful experience, while keeping me laughing throughout. Thank you again!
Tim K.
1627994873
Trulieve is hands down my favorite dispensary by far and I've been too everyone from Pensacola to Tallahassee,always high quality products and great deals too. I highly recommend them to anyone looking for a new dispensary or just starting out
Lizzystardust F.
1627674995
Love the Truliever’s of Destin my favorite Trulieve in the area and my favorite dispensary hands down!!! Taylor one of the store managers is the best! She always goes above and beyond to make sure she has happy customer’s. I always feel welcomed and happy every time I go there!!!
Liz S.
1626883203
The staff is awesome. I primarily get delivery and they are always on time. Product is GOOD but not excellent in my years of experience with cannabis.
Dalton H.
1625030775
Good place to get your medical herb ,staff is very friendly and helpful .love you guys
Corey D.
1622310215
5 stars if the website could be updated often on products. But Gregory was very helpful and knowledgeable about the products. If he was not sure of anything he was quick to look it up. Thank you for being awesome and taking your time to answer my questions!
Tyler C.
1620861098
Florida locals hate masks.... mask mandate has been lifted. Remove the masks. Your employees hate it. I hate it. I love the store. But I hate the management. The only place in Florida you have to wear a mask.... I’m sick of the mask 😷 let me breathe air
Heather
1620104419
Good quality the store is very comfortable and professional! Erica is very welcoming and was very happy to help me with my questions! ☺Will continue to be their customer!!!
Jill H.
1619030170
Christy is the BEST!!! She is very knowledgeable about all the products and answered all of my questions. She knew what strains would work, the best, for people with anxiety. I walked out of Trulieve very confident that what I bought was going to help me with my anxiety.
Joseph W.
1618064076
I have ordered twice now for my stuff to be delivered to me seeing how I can not make it due to medical reasons. Both times now I never got my flower I ordered. This last time I was told they would be there between 2 and 4. At 4:30 I called to find out were my stuff was and they said and I quote " I can put a request in to see when you will get your order. It will take 24 to 48 hours for them to get back to you to see when you will get your order today." My mind was blown at that point. Anyway I waisted 5 and a half hours out of my day because they did not show up until a little after 6. I didn't get any update texts or phone calls to let me know they would be late. So thank you truelieve for running a day for me. Also when asked if I could have something off my order for their pure lack of customer service I was told no. If my wife was not here the rude delivery driver would not be working for awhile. Curse at me again little boy.
Pamela H.
1617633540
Love Trulieve in Destin. Chrissy is the best. Professional and knows the product. Always able to help me find the strain for my medical needs. She is Management material.
Jason D.
1616725278
Gave one star eight months ago and still stand firm on the negative treatment by this location. However a few weeks after the incident they have been clutch. Kinda like the last resort but yet seem to come through when needed. Inventory has been low and the panhandle as a whole have been taking a hit on the chin for months now. This location will remain to be my last resort go to as long as they keep the heavy Indica flowing...Have to raise the star rating as they have been clutch when I needed them. Besides the point system is a great perk.
Quila Cox (.
1616080874
Steven & Sean were awesome in assisting me with my shopping experience and selecting what I needed. The manager Kevin was just an awesome person with great energy! There was an issue with my online order, and he fixed the problem far beyond my expectations! Thanks you guys!
Joel C.
1615935491
God Bless Trulieve Destin, Fort Walton Beach and their outstanding call center. I can't say enough fantastic stuff about you all. Keep it up. You certainly help myself and many others!
Tory C.
1615738088
The last six or seven times I have visited inventory has been extremely low. THC percentages have been low across-the-board as well the past few times I’ve been. Trulieve can do better. As a big company I’m sure they can figure out the logistics to keep inventory that is high quality.
Allen G.
1614730518
My experience with these fine folks was very lovely. Super nice and extremely friendly. I wouldn’t go anywhere else!
Shalea N.
1614481011
I got O•Pen tonight and it’s supposed to be fruit flavor but it taste like dirty! No joke like I was eating dirty. I bought two because they were on sale. I guess next time I won’t do that!
Shannon M.
1613589430
Had a pick up order, was in and out within 5 minutes!!!! So happy I didn't have to wait!!! Omg the cookies are delicious 😋
Jennifer B.
1613234516
Location is perfect! Plenty of parking. Inside is under going renovations so it's wise to order ahead. Very knowledgeable staff.Lots of promotions (peep their Loyalty Program🌿!) I'm a MÜV fan, but TruLieve has caught my attention 😉
Alecia Davidson B.
1612219316
I always have such a positive experience w Trulieve. Trulieve products are SUPERB!
Chris L.
1608570650
Could mmj be any less fun? Seriously regret the money and time wasted for something far less convenient with much less quality and availability than what I've been accustomed to my whole life. I don't think I'll actually be using my card to purchase overpriced flower if this is TRULY the experience. Florida is such a drag.
Matthew R.
1607468509
This place makes the DMV feel like they move at a rocketships pace. 0 stars avoid at all costs. Its faster to drive 20 minutes away and back then wait in line here.
Shotta W.
1602195935
Ethan is always hospitable and gets me taken care of in a timely manner. Very nice, professional and informed - this is the person you want to ask for.
Douglas M.
1602111911
The 1st time I went there I had to get security because 2 men were outside harassing me to buy them something and the security guard was awesome and came out and took pics of their truck as the drove of after I told them I'm calling the police. 2nd visit was OK but my rep was not well informed as Tina on my 1st visit. My 3rd visit I was the only person in the store and my rep couldn't seem to sign in so I said ill come back because my dog was in the car and I didn't want to leave him long. I come out to find an employee with his hand inside my car trying to get my dog to come to him. I said please get away from my car but after 5 times asking he would not leave the side of my car, keeping me from getting in my car at a safe distance and security had to come out to tell him to leave before he would back away. Then as I was leaving the parking lot and the employee raced his car up behind me and started gunning his engine on his silver Audi. Please be aware and careful going to this store. Thank you to security and management for listening. Let's see whether they take these actions by their employee seriously and follow up or leave me with no choice but to press charges. This is the kind of behavior that happens at drug houses not at a pharmacy trying to help people.
Jeff G.
1601757416
Love going there it's real professional and has a wide variety of different products the only thing is I wish they had more edibles in stock but there the only ones that carry edibles at the moment so I understand 😃
WheresMyLiGHT3R
1601749838
Trulieve Destin has always been great for me. The staff is knowledgeable and insightful, customer service is on point, and my experiences have always been pretty seamless. Big thanks to Clint, Ann, Erica and everyone else there.
Jeffrey M.
1600645323
Trulieve I give credit where credit is due and when you gave Mike at the Destin trulieve location his employment you Definitely hired the right person for the job. He was courteous professional and timely can't ask for more than that. On the other hand as for Tyler I don't think he could even get standing in the unemployment line right.
Brooke F.
1600462029
I love that place. Staff is awesome.
Bay J
1600047028
I came in looking for a certain product and left with something totally different and I’m so glad for it! I was helped by a lady named Jennifer with beautiful colorful hair and she was so knowledgeable about all of the products we discussed. I was very impressed. She helped me make better decisions based on my needs so that my products work even better for me. She was so pleasant and answered all one thousand of my questions with all the patience in the world. Super professional and personable. If she’s working I will definitely be back!
Heather H.
1599344561
You cant even answer the phone so why would I want to bother to become a customer?
Cannabis A.
1599319606
Just saw on Facebook. Edibles in Destin and I have my edible route. Coming in today. Happy weekend.
420 All D.
1599264550
Trulieve in Destin is now my new second home. Love to order online to pick up my medicine💟.
Debby F.
1599166023
Tara waited on me today and she was very polite and friendly! The entire staff was friendly, actually! I'll be back!
bain 6.
1597935116
First time there, nice staff. Excellent experience.
Tiney H.
1597863063
i AM VERY GRATEFUL FOR MY DESTIN TRULIEVE CANNABIS LODGE , JENNIFER WAS MY PERSON AND SHE IS VERY PROFESSIONAL AND MADE ME FEEL AT EASE. JENNIFER WAS VERY EMPATHETIC TO MY CONCERNS AND HEALTH CONDITIONS THAT BRING ME TO THIS MUCH NEEDED RELIEF. I GENUINELY WANT TO THANK YOU FOR EMPLOYING SUCH COMPASSIONATE PROFESSIONAL EMPLOYEES. SHE MAY HAVE BEEN THE MANAGER ACTUALLY SO KUDOS TO JENNIFER IF YOU ARE , I HOPE WITH EVERY VISIT I WILL SEE YOU AGAIN AND YOU TRAIN ALL YOUR STAFF TO BE AS PRECIOUS AS YOU WERE TO ME TO ALL YOUR GUEST. PLEASE RECOGNIZE HER GREAT SERVICE AND TREATMENT TO YOUR GUEST. I NEVER FELT UNCOMFORTABLE AND THAT IS IMPORTANT !!!!!
Angel D.
1597706697
Some of the kindest most genuine people work there. Very thankful for this place. 🤙🏾
You K.
1595804120
I love trulieve the staff is amazing they're always helpful and have plenty of knowledge and spot on recommendations. I want to personally recognize Mark at the Fort Walton beach location he is an outstanding member of your team his interaction with me has always been a pleasure. Thank you so much trulieve
bmore F.
1595769557
Judy was perfect. Great customer service skill. Wide variety of products and friendly knowledgeable staff. They will answer all of your questions and help you along your way!
Kurtis C.
1595526055
When they do have medicine in, it's good. Their website is never usually correct. You have to ask about each product in order to see it, They won't just show you what they have well the sales woman that I had did not. I felt like I had to be knowledgeable in order to know what I wanted. It's the only dispensary I've been to and I've been twice and had the same representative, So I don't know if they're all like that or not.
Jeremy L.
1595262224
Trulieve Destin is not my normal shop but when I've had to come out to it the experience was great! Super nice & knowledgeable personnel in a positive & clean environment! Keep up the great work Trulieve Destin! And thanks!
william H.
1594501157
The individuals over at the Trulieve Destin are completely awesome. They are always very welcoming and knowledgeable with information on there various types of products, they're are definitely on there A game. Plus they're are always stocked up on product and have great deals going on all the time. Thank you to Tina M., Christy, and Justin for making my visits all the more smooth and easy going, and thank you to the rest of the hardworking crew at Trulieve Destin.
Tyler F.
1594433910
Front desk Tina M. Is by far the best help I ever receive at Trulieve in Destin. Clint is the best host and my absolute favorite host!
# M.
1594348324
Not a place to choose to get your medicine. Have got multiple jars with no herb inside. Found out the next batch has mites from there careless growers. Leafy product and over priced. Looks good but don't smoke good. Herb is harch tasting and I'm pretty sure thc %is in accurate
Jason D.
1594341293
Online order placed before 10 am two days in a row. Was able to order but was called saying they have to cancel. Now today it happens and they call me after 7pm local time saying they yet again can not fill my one single requested item. Seems to be they use business as an excuse to not carryout web orders. Should have a better system in place so the first customers get the product they order.
Travis A.
1594254946
Tina at the front desk waited no time In getting me back. Super fast. Audrey and Shay helped me make the best decisions and made sure I got the best discounts I could at the time. Definitely the spot to shop for the good stuff 😉
Sandy C.
1593876610
The staff was very friendly and helpful at this location. I only waited about 10 minutes to be helped. Knowledgeable about there supply and the strains they offered.
April W.
1593454798
I just arrived at destin trulieve after leaving the panama city location i just reviewed..immediately upon entering the vibe is completely different. Friendly smiling faces,face mask still required at this location but i was informed in a polite kind way and offered a mask by the attendant who was kind enough to attempt to inform us of anticipated wait time... this trulieve is an example of proper management and that is a pleasure to see! Panama city people need to train here it would appear!
# M.
1592938172
Not a place to choose to get your medicine. Have got multiple jars with no herb inside. Found out the next batch has nights from there careless growers. Leafy product and over priced. Looks good but don't smoke good. Herb is harch tasting and I'm pretty sure thc %is in accurate
MissYummyLollipops
1585841991
They make you wait HOURS. WONT PUT YOU IN THE QUEUE. OFF WEIGHT, OPEN CONTAINERS, NO MANAGEMENT, THE FAT LADY AT THE DESK IS SO RUDE SO IS THE MANAGER WITH RED HAIR THEY SHOULD BE TERMINATED! WORST FRONT EVER I WILL NEVER EVER SHOP HERE DESTIN LOCATION IS THE WORST TRULIE IN FL!
Jeff W.
1584020670
Twice I have had Shaylyn assist me while shopping. She is always smiling, pleasant, and seems to understand the products and their effects. Having an in depth knowledge is immensely helpful, especially to new patients who do not understand what they need or how much. I never felt like she was trying to up sell me, and appears to have genuine concern for the patients she speaks with.Everyone here is great, never one bad experience. But she stands out among her peers and should be placed into a managerial role as Trulieve could benefit from investing into her, which would also benefit the patients.As for the store,Likes:Great selectionRarely out of popular productsFantastic staffSpacious indoorsPlenty of parkingArmed securityCameras all along the buildingShaylyn as my customer care representativeDislikes:The parking lot can be difficult sometimes due to moderate to heavy traffic flow as other businesses are in the same plaza. I often find cars crossing over the parking spaces, driving wherever they wish. I understand this is due to the person driving and Trulieve didn't cause this, but it would be nice to have a more organized parking lot in which people have to remain within the lanes.Other:Their security is strict as it should be.I would give more stars for a rating if I could go higher.
Emilie E.
1583457081
This place is amazing. My favorite dispensary in the area by far. Clean, friendly and welcoming. The ladies at the front desk were very helpful for my first time visit. I met with Justin who was extremely helpful and informative. He listed to what my heath problems were and provided recommendations for strains that would fit my needs. Overall, a wonderful experience.
MissiLou W.
1582588332
So impressed with the front desk professional and friendly service Tina has a very helpful spirit and Sandi was so willing to fill me in on upcoming events so I can be more connected! Justin has helped me a few times and I also leave feeling more knowledgeable and helped...he never seems to be in a hurry and listens very well to my needs...I can also tell he loves his job! Alex and Tara also were very pleasant to talked with and learn from...they too were friendly and so helpful...what an incredible staff! I've had nothing but fun experiences shopping here! Thanks!
Steven N.
1582581757
What an experience, what a crew, what a family. One of my favorite parts of the day is coming in everyday to see the smiles on the Trulieve Team faces. As soon as you walk through those double doors of greatness it is just an instant feeling of peace and tranquility. To walk right up to that strong sturdy desk to be welcomed and greeted by the two angels that are Sandi and Bonnie. Those young ladies clear up any cloudy day several times over. Then there’s the crisp aired back room. This is where u get to hangout with Chase. One of the realest guys you will ever meet. Upfront about everything without cutting corners. Great crew all around and great times every visit.
Ana D.
1580163823
Got the nerve to go in today. I was very nervous for it was my first time. Just want to say thank u to Shaylyn Smith. She was such a great help. She seemed like she loves her job. Glad I got her today. Amazing girl great service. Thank u again. U made my visit very comfortable
Chasing R.
1573002123
Chase is such a phenomenal patient consultant! I would specifically ask for him every time I went in, if I was you!!!
Diane A.
1571068577
Amazing place. Friendly and very helpful employees. Thank you Arerae and the gentleman she was training. Sorry I didn't get your name.
868 US-98
Destin, FL 32541
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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TRULIEVE Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 40% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
- Veterans Discount: 20% Off ( Stackable Up To 30% Off)
- Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
- SNAP Discount: 10% Off (Stackable up To 30% Off)
- Birthday Discount: 25% Off Purchase (Not Stackable)
- Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
- Pediatric Discount: 20% Off (Stackable up to 30% Off)
- Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
- Refer A Friend: Both Receive 50% Off
- Visit Trulieve’s Home Page
ABOUT THIS DISPENSARY
Trulieve, located at 868 US-98 in Destin, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.
License Number: MMTC-2015-0005
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in Destin does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Trulieve
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Trulieve
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in Destin online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 625 reviews
lorena A.
1721863258
Slowest service ever. Fort Walton knows how to get you in and out and CARES about your time. Highly recommend not wasting your time waiting here. Told 5 minutes and waited 25 to be seen.
Anthony H.
1720126985
Kate was knowledgeable and very kind at pcb store did a great job thank you very much
OG DAD B.
1719521225
Horrible experience. I will never shop here again. 7 people in lobby still a 30 minute wait. To top that off the manager let a hooters girl skip me. Late back to work and left without meds. Horrible customer service. Not the blonde older white lady. I think she is a floor manager. She is very nice and good at her job. But the general manager is not so good. She should have his job. She understands good customer service. I have never had this problem at any other dispensary. Never again
Jennifer D.
1719047491
The Destin location is Awesome! Everyone is extremely nice and welcoming! I've been going to this location since I got my license in 2020 at first back then it was long lines and Everyone whom worked there was stressed out due to angry patient's whom waited a long time. I've never been angry though because I know what it's like to be extremely busy at work, plus whom would get angry while they are literally legally allowed to purchase medical marijuana. Just my thought though! Over the year's I have seen a great change with this location with the crew ya'll have now! Ya'll rock and truly are the best! It is always a great day to come in a say hi to ya'll. To me it's not only about getting my products, but it is always about seeing all of ya'll and able to chat for a little while. I know a lot of days this location is under staffed, but ya'll work so great as a team, which is extremely important and it's always extremely quick service with Awesome people! Brian (the new guy training for the Fort Walton Beach location) is being trained by the best in our area! Stay Amazing Everyone ya'll truly do make my experience a pleasure along with many others each time!
Sav N.
1718922989
Tina is literally an angel!! She’s helped me twice now and has made both trips a pleasant and happy experience. I usually hate coming in to actually shop because of anxiety but she makes it so easy and never makes me feel like a bother! She is absolutely amazing and deserves a raise for her great customer service :)) Thankyou for all you do!!
Sally Chandler B.
1716084751
Short staffed, know product well. Always helpful and friendly. The wait is the only negative.
Susan M
1714138353
The WORST customer service. Delivery order that was scheduled was not delivered, cancelled without phone call or reschedule. It has happened numerous times. They don't care about the customer. Only dispensary with serious customer service issues. Trulieve may be the biggest, but you are far from the best.
Sarah
1713570293
My experience already is less than par manager was snappy and doesn't follow trulieve check in protocol
Lee S.
1713015390
They are a good place a bit pricey sometimes but they are getting much better all around
Jason M.
1712529555
Staff is great! Always helpful & courteous! Best weed in town! Capt J. Been a customer here since they opened & they have the best prices & service in the area!! Ms.Velvet & her staff are the best! Very knowledgeable & courteous! My female Yorkie, Faith Mckayla has become the store mascot more or less! Everyone there loves her& always have a treat for her.And they give veterans a great discount too! I've tried all the other dispensaries in the area& nobody comes close to trulieve's prices! Capt J
Chase M.
1706733130
I shop here all the time the staff is very friendly and there always willing to help with any questions I might have . Thanks for being great 😊
Austin M.
1705695834
Waited and waited today because there was one cashier and a deadbeat manager named Debrah who chose not to assist. The lobby had no less than 5 people waiting the whole 45 minutes I was there. I suggest yall find a manager that cares about the customers.
Angel M.
1703771313
Always get change back when I go! Taylor was fantastic. She was quick, knowledgeable, and willing to answer any questions that I had.Thanks, Taylor, for making me feel at home! I'll be back!
Luis F.
1697217863
Never in my life have i waited for my medication longer than at trulieve in destin . unbelievable long waits and terrible customer service. Other dispensaries will have you in and out within 10-15 minutes. At trulieve in destin i haven’t witnessed one time the wait was shorter than 45 minutes. it’s not due to the busyness of the business it has to do with management and out of date technology. very poorly ran. The guy at the front desk was incredibly rude and did not seem happy to provide people their medication. i’m extremely disappointed in the way trulieve in destin is running. if i could give a review lower then 1 star i would .
Jack W.
1696951033
I don’t know what I did to upset either employee but there was this older lady and a woman named Amanda that started to yell at me when I asked if they had an alternative strain than the one I ordered. I really wasn’t trying to be difficult. I used to never have issues here…
Sara R.
1695665928
The dude at the front counter was totally rude to me yesterday. And was just SO nice to the guy who walked in behind me. Tried to say thank you as I walked out and was totally ignored....
Sarah W.
1695399621
Jesse and Velvet are the best!! Both have made recommendations to help control my chronic pain and both were spot on everytime. GREAT customer service. AWESOME deals. CONVENIENT location. All around professional experience everytime.Thanx!
Nate S.
1695175004
Love this store! The whole staff is extremely polite and helpful. Kasady and Jesse really went the extra mile to get me the right stuff at the best prices.
Josh S.
1690941372
DO NOT SHOP HERE!! Probably one of the worst dispensaries in the Panhandle. Walk-In wait times are nearly 30 minutes every time I go and they never have the strains they advertise on their website. All staff literally move on their own time even with an empty lobby. Save your money and shop elsewhere because I guarantee you'll be disappointed.
Trinity W.
1690839279
I’ve been a loyal customer of trulieves for a few years now they have great products and some of the employees go above and beyond to meet their customers needs & I had the pleasure of having Mrs.Velvet wait on me today and she was amazing she honored my discount and made sure I was happy with products! Thank you for your amazing customer service Mrs Velvet and Trulieve keep up the great work as well!
Christopher D.
1690084861
I drive past 3 other dispensaries on my way to this dispensary because their staff is always so friendly and helpful. Velvet, Marcus, Taylor, Brandon or Greg. They are supper knowledgeable.Although Ms. Velvet is my favorite they all care and want to help.Very highly recommend you visit Trulive Destin Fl.
Christie R.
1689172790
Twice now they have no showed, called, or text on my deliveries. This used to be my favorite store and since they got a new manager this store has gone downhill!
Kent Altman S.
1686407983
Done with truelieve, you make a delivery order and they’ll reschedule you after having an order in for two days , does no good to complain, may as well complain to a brick wall.I personally have had rough 6 screw ups on there part and thinking service would get better I kept sticking with them , but how ever by no surprise service is no better and believe it or not it’s even worse now than it was 6 months ago.
Sa G.
1684292009
I go out of my way to visit Destin Trulieve. Not only do they have one of a kind deals they have an amazing team of people ready and willing to help with any questions. The brightest smile has to be Velvet. She is the most positive and happiest person. She always makes my day.
Macy S.
1681521326
I hate to leave bad reviews but I have never had to wait nearly an hour to pick up an order I had already placed nearly 4 hours earlier. I got two items and there’s no sense of urgency or care for their customers. Desk attendant seemed high as a kite, understand it’s a dispo but it’s also your job. super disappointed. the front desk attendant is literally coloring in a color book at the front desk. super professional.
Raven M.
1678293406
Never able to fulfill a single online order. Nothing they have on their menu is going to be available in store ever. Like actually ever. Don’t even bother looking at it. Weed is usually shorted. Employees are always too high to function, i understand it is a dispensary but when you’re literally too high to help customers why are they paying you? I have a problem every single time i enter this store. Literally. Save yourself an hour wait for a product not available and just go to muv down the street. Destin trulieve is honestly pathetic.
Chris C.
1673025335
Trey aka James was great help with my cannabis needs this morning. I cannot express enough how grateful I am for the way y’all treat me at this location. Love the budtenders here!!
Ricky W.
1672532708
Went the extra mile a got me a shirt for my birthday! Very helpful!! I wish I could get Velvet every time ! 🙏🏽
Jennifer E.
1672267743
I absolutely adore this place Velvet is so wonderful 💖 and Gregory is a gem too! Actually i havent found a person here i dont like as of yet . Also you cannot beat the prices !! Fr!
A R
1671906578
Apparently Trulieve gives you the option to check in online. James the check in guy lets EVERYBODY go ahead & thinks he controls the world from behind a front desk. 20 mins check in ahead of time. Tells you that 3 people are ahead but allows at least 10. James will have rude awakening in this world. So will the rest of Trulieve. Sick of this disgusting excuse of a company/brand
Carrie
1671750964
Worst service I’ve ever had. I went on a daily deal day to get a product that was 9$ instead something wrong was rung up and was charged 31.80. They refuse to give me my money back even though I was told I would get a refund over the phone because they wouldn’t fix the situation in store. I never want to shop here again so why would I want store credit? They messed up my recs. They took my money. & they won’t even fix it. Don’t go here.
J G
1671323813
I used to frequently shop at this location with no problems however, in the past few months there has been nothing but problems. Like others have mentioned they never have what they show they have online in stock and the wait times have continually gotten worse. I've tried over the past few months to give them another chance while mainly shopping at other dispensaries but it looks like I'll have to stick with taking my business elsewhere.
Chelsea P
1671313379
Placed an online order around lunch time. Nearly 4 hours later and my order still isn’t ready to pick up. Sitting in the waiting room as I write this, have been for the past 15 minutes, still waiting. Awful customer service. Very unfriendly and in no hurry to help anyone. Won’t be returning to this location any time soon.
Tasha S.
1669825025
Omg when I tell you that these people be right on time after a hard day at work!!! And did I add how great the employees are. Omg so on Black Friday of course I had to go and hit up the sales and I'll walk in guys and the ladies back there they know my face and I was blessed to get a hoodie you rock ladies!! True leave the way to go!!
Lauren J.
1667343482
Ashley was great!! The staff here is always so helpful and polite! Couldn’t ask for a better experience!!
Trisha G.
1666277409
I never write reviews bc I feel every company can have a bad day. However, lately, trulieve seems to only have “bad days”. They have horrible customer service. Their site allows customers to order product that’s not in stock. Deliveries don’t show up as scheduled. The online call service does not communicate with the stores. And when problems arise. Employees repeatedly blame corporate and claim they have no authority to rectify problems. I know Trulieve is making so much money they don’t care about customer service . It’s unfortunate. I (like many others now) will choose alternate dispensaries that have better customer service. Even if I like the product less.Do better Trulieve!!!!!
Angel Q.
1661533082
This was my first time at Trulieve & they did not disappoint! They have a large variety to choose from. Erica helped us and was very knowledgeable and very helpful. Will definitely be back!
Butter T.
1660843315
Very wonderful experience as always. The staff at this location are always so friendly and welcoming, they also have knowledge of the products and services available. Able to answer all questions. Very helpful and very thankful, thank you guys.
Tehra N.
1658356422
Worst experience with a dispensary. I know it's not the actual company now just the employees that work at this Destin location. From entering the building I was the only one waiting to go back after placing an online order to pick up. I sat for 30 minutes and watched 4 other customers go to the back and leave with their purchases. When I mentioned this to the employee at the door he said my order wasnt ready and shut the door in my face while I was speaking to him. It just so happens that his name was Taylor and he is the manager. The girl that was hosting up front Cassidy had walked outside and was talking to someone in their vehicle while I was forced to sit and wait on another employee to come out to greet me. She eventually came back inside after 15 minutes and I told her why I was upset and she went to the back and came out and said my order wasn't ready. Once in the back I just wanted to get my medicine and leave bu
Leah R
1657573013
When you drive 20 minutes, pay the toll because they app says there is a wait time of 5 minutes. So make the drive in traffic, check in online wait time still shows 5 minutes. When a you get there the wait is actually more like a half hour to 45 minutes. They say it's due to short staffing. Then why does your app say 5 minutes? Don't waste your time or gas at this particular location it's always a hassle. Oh but you have 2 folks check people in instead of maybe doing express pay? I've been to all the dispensaries in this area and Trulieve by far has the longest wait times and their packaging is the most difficult open for people with disabilities.
Manta C.
1655866932
Top notch service with consistently quality goods. Every single category I've sampled or more 😁.First time discount is 50% of everything so what until you are rolling $$$. They frequently offer some great discounts.I hope they get vegan edible gels soon! 🐇Trust and Trulieve, I doubt you will be disappointed.
Preston W.
1653670431
Very helpful staff very comfortable surroundings with plenty of security features so stop in check it out have your prescription.
Anthony
1653479946
I can honestly say I don’t think they care about you here. I’ve been multiple times. They never have an updated menu. If you ask the budtender what they have they have they shrug and throw you some flower that’s closest to them. If you ask about something online you saw it’s always “out of stock”. The older lady with short silver hair is the rudest lady I’ve ever met. She told me the advertised discount online “isn’t how things work.” Sad thing is I know I’m not alone. Many of my patient friends have similar issues. I just can’t keep going here, be treated like a number, and then not say something. I’d go to MUV in Shalimar if you’re looking for good experience with a people who care.
Amanda W.
1651698079
everyone here is super friendly & full of information. i also applaud their patience when i ask a million questions. sure, i look forward to getting my meds but i also look forward to seeing the staff. thanks everyone 🙂
Debby F.
1650936615
I love placing my order and then shop for more when I arrive. The employees are always friendly and polite plus they know how much I can buy 😃. The New limit's are hard for me to calculate. So they do it for me 🤠. Great People!!!
kyla B.
1650132806
This Trulieve location is without a doubt, the best dispensary I’ve been to in my life. Based on customer service alone, I have never seen a store so full to the brim of bright, happy, informative people. I wish I could give individual recognition to each employee but the truth is that they all constantly go above and beyond. Seriously, the most friendly store I’ve been to. I visited their fort Walton location expecting the same Trulieve’s experience, and that was not the case! They weren’t bad. It just so happens that the Destin location has so many friendly employees that it made me feel that the fort Walton location was bad. This should be a model location. Seriously!! They do it all right.
divinity N.
1647891696
I love the store in Destin they are alway friendly fast and just a joy. I would pick the store in Destin over the one I. Fort Walton any day. Shout out to Kali and jehha at the Destin store they are so sweet and just a joy
Eugene S.
1646845746
I have used the Destin Florida store since it opened and have always had a great experience shopping I would like to point out a few people that have practically become friends they treat me like family the names I know are Ericka, Tara, Bailey, Allen and a lady up front that greets me
David F.
1645889729
I know this is about a day or 3 late but I went to this store. An I was ready to shop had bout 250 in my hand.. an needless to say my dawg ( Christian ) hooked a brother up.. I've never been so medicated a day in my life untill that day💯 amazing people but him specifically. An I plan on going back to talk to him specifically 💯
Our Fathers C.
1644343875
awesome shop,friendly staff and decent wait. the proces are very nice too 👍
Karl L.
1643895521
This is the only business in the state of FL (including my doctors office, when I had my surgery) that doesn’t honor my medical mask exemption from my doctor… I was told they are a “Private Business” and are allowed to refuse service to me for this. Corporate offered no assistance when I reached out either. I’ll shop at MedMen. Their staff is much friendlier, and they honor my mask exemption… ✌️
Kellieanne P.
1643126201
Jenna is the best! Her beautiful smile is so inviting, she always welcomes you with a friendly word, helpful, and most of all Knowledgeable. She is Always a delight! Great experience
Cassie G.
1642193144
Trulieve is fun! Invitful friendly environment!Ken checked me in upon arrival. It was a great experience he even answered a few of my question without hesitation. Very nice employees.
christian C.
1641259581
Very pleased with my first experience at this location! Trulieve is already a very much needed business itself, having staff such as Ken Butler makes business like this one excell! He was extremely helpful throughout the entire process & made me feel welcomed more so than what I already did. Definitely recommend this location!
Catherine M.
1639262977
I've been to so many store around the state of Florida and Destin is by far the very best location. It's a fast enjoyable experience. I even have a favorite dispensifriend who is very knowledgeable about the products and that makes choosing the products easier. I really appreciate Mrs. Janae and all her help.
Nicole F.
1638828484
Warm and Friendly atmosphere! Shanay is my go to girl from now on! She is amazing and very knowledgeable. I love the advise and recommendations that I receive from her every time I see her!
Coy B.
1638639887
Big Thanks to Ken!Great Place!Always Friendly!Never more than 5 mins to wait.And Great guys like Ken really know how to make a person’s day great! Thanks again!
Tyler C.
1638315006
Nicki is an amazing employee! Deserves a raise for sure 😉 very nice and helpful.As far as the store still requiring to wear chin diapers….Absolutely Ridiculous!
Liz R.
1635970855
I was nervous and apprehensive walking through the doors, but Steven greeted me at the doorway with a big smile and stayed with me through my entire visit with Jenna so that he could answer my questions and was amazing. He was hesitant to make recommendations based on his favorites and instead recommended based on the questions I was asking as to usage times and the differences in all the terminology. And let me tell you, so far I've noticed a HUGE difference. And thankfully he explained things in a way even I could understand so I didn't mix up my strands/versus time of day to use them. I haven't had a chance to use all the products I purchased yet but I'm already a believer. Thank you so much Steven for a great first time experience (and Jenna too!) I will definitely be back!!!
Eric Z.
1635551796
Kaly and Ken specifically were helpful. Very professional and upbeat staff. Store is spotless and the lobby attendant courteous. I could have gone to competitors but the product, in addition to the staff make it my go to.Thanks again,IRIE
Ali N.
1633708028
I absolutely love this store. The employees are all absolutely amazing. Jenna and Shane as well as all the others have been nothing but exceptional help to me as I start my journey on medicinal medicine. Thank you for all you do!
Brice S.
1633381225
ken was so nice to me. He really made my Monday great. Thank you ken for showing me he spirit of trulieve! Also shout out Adam he served me my first ever time and he’s really welcoming too
angel M.
1632333217
My husband came in for the first time today as a newbie and has been ranting and raving about ken since he picked me up from work. Great customer service, Awesome personality, very informative and helpful.He said he couldn't have had a better experience for his first time experience! Please let Ken know that he will be asking for him on the next trip there, and plans to let him know just how many Aliens he did see. Thank you Ken for taking care of my husband and making his first trip a good one.Hes a happy camper. Oh, by the way his name is Brian Trundyand he will be back!
Mike J.
1632263631
Excellent customer service. Well trained and informative staff. Thank you Sam for being helpful on my last visit
Peter L.
1632252058
The staff is fantastic. They make you feel right at home. Very professional and courteous. Good range of products, priced reasonably. Won't shop anywhere else. Joe Tee
Devon B.
1630864522
Great customer service every time I stop by. Today I was welcomed and helped by Shanay, she made sure I left satisfied. My experience today was grand
Alissa M.
1630002012
I went in today for my pick up order, & i had Alyssa, helped me out a lot when i wanted to changed what i picked, she even went out of her way to look for what i wanted which I appreciated a lot. & it was nice that she remembered me from last time 🙂 definitely feels like im a part of a family when I come in. (& yes Heres a heart to add to my 5 stars! ) ❤️
Jason D.
1629123341
Gave one star eight months ago and still stand firm on the negative treatment by this location. However a few weeks after the incident they have been clutch. Kinda like the last resort but yet seem to come through when needed. Inventory has been low and the panhandle as a whole have been taking a hit on the chin for months now. This location will remain to be my last resort go to as long as they keep the heavy Indica flowing...Have to raise the star rating as they have been clutch when I needed them. Besides the point system is a great perk.Today Kali and the team raised the bar beyond any belief. This location has endured it all ND stands strong. Helpful and knowledgeable staff overcome any issues we have had in the past. Must change to 5 star as they deserve all the credit.
treyspurge
1628275944
Excellent staff and good environment! Everyone was very friendly. Alyssa was exceptionally helpful and entertaining. She answered all of my questions and went above and beyond to ensure that I had a wonderful experience, while keeping me laughing throughout. Thank you again!
Tim K.
1627994873
Trulieve is hands down my favorite dispensary by far and I've been too everyone from Pensacola to Tallahassee,always high quality products and great deals too. I highly recommend them to anyone looking for a new dispensary or just starting out
Lizzystardust F.
1627674995
Love the Truliever’s of Destin my favorite Trulieve in the area and my favorite dispensary hands down!!! Taylor one of the store managers is the best! She always goes above and beyond to make sure she has happy customer’s. I always feel welcomed and happy every time I go there!!!
Liz S.
1626883203
The staff is awesome. I primarily get delivery and they are always on time. Product is GOOD but not excellent in my years of experience with cannabis.
Dalton H.
1625030775
Good place to get your medical herb ,staff is very friendly and helpful .love you guys
Corey D.
1622310215
5 stars if the website could be updated often on products. But Gregory was very helpful and knowledgeable about the products. If he was not sure of anything he was quick to look it up. Thank you for being awesome and taking your time to answer my questions!
Tyler C.
1620861098
Florida locals hate masks.... mask mandate has been lifted. Remove the masks. Your employees hate it. I hate it. I love the store. But I hate the management. The only place in Florida you have to wear a mask.... I’m sick of the mask 😷 let me breathe air
Heather
1620104419
Good quality the store is very comfortable and professional! Erica is very welcoming and was very happy to help me with my questions! ☺Will continue to be their customer!!!
Jill H.
1619030170
Christy is the BEST!!! She is very knowledgeable about all the products and answered all of my questions. She knew what strains would work, the best, for people with anxiety. I walked out of Trulieve very confident that what I bought was going to help me with my anxiety.
Joseph W.
1618064076
I have ordered twice now for my stuff to be delivered to me seeing how I can not make it due to medical reasons. Both times now I never got my flower I ordered. This last time I was told they would be there between 2 and 4. At 4:30 I called to find out were my stuff was and they said and I quote " I can put a request in to see when you will get your order. It will take 24 to 48 hours for them to get back to you to see when you will get your order today." My mind was blown at that point. Anyway I waisted 5 and a half hours out of my day because they did not show up until a little after 6. I didn't get any update texts or phone calls to let me know they would be late. So thank you truelieve for running a day for me. Also when asked if I could have something off my order for their pure lack of customer service I was told no. If my wife was not here the rude delivery driver would not be working for awhile. Curse at me again little boy.
Pamela H.
1617633540
Love Trulieve in Destin. Chrissy is the best. Professional and knows the product. Always able to help me find the strain for my medical needs. She is Management material.
Jason D.
1616725278
Gave one star eight months ago and still stand firm on the negative treatment by this location. However a few weeks after the incident they have been clutch. Kinda like the last resort but yet seem to come through when needed. Inventory has been low and the panhandle as a whole have been taking a hit on the chin for months now. This location will remain to be my last resort go to as long as they keep the heavy Indica flowing...Have to raise the star rating as they have been clutch when I needed them. Besides the point system is a great perk.
Quila Cox (.
1616080874
Steven & Sean were awesome in assisting me with my shopping experience and selecting what I needed. The manager Kevin was just an awesome person with great energy! There was an issue with my online order, and he fixed the problem far beyond my expectations! Thanks you guys!
Joel C.
1615935491
God Bless Trulieve Destin, Fort Walton Beach and their outstanding call center. I can't say enough fantastic stuff about you all. Keep it up. You certainly help myself and many others!
Tory C.
1615738088
The last six or seven times I have visited inventory has been extremely low. THC percentages have been low across-the-board as well the past few times I’ve been. Trulieve can do better. As a big company I’m sure they can figure out the logistics to keep inventory that is high quality.
Allen G.
1614730518
My experience with these fine folks was very lovely. Super nice and extremely friendly. I wouldn’t go anywhere else!
Shalea N.
1614481011
I got O•Pen tonight and it’s supposed to be fruit flavor but it taste like dirty! No joke like I was eating dirty. I bought two because they were on sale. I guess next time I won’t do that!
Shannon M.
1613589430
Had a pick up order, was in and out within 5 minutes!!!! So happy I didn't have to wait!!! Omg the cookies are delicious 😋
Jennifer B.
1613234516
Location is perfect! Plenty of parking. Inside is under going renovations so it's wise to order ahead. Very knowledgeable staff.Lots of promotions (peep their Loyalty Program🌿!) I'm a MÜV fan, but TruLieve has caught my attention 😉
Alecia Davidson B.
1612219316
I always have such a positive experience w Trulieve. Trulieve products are SUPERB!
Chris L.
1608570650
Could mmj be any less fun? Seriously regret the money and time wasted for something far less convenient with much less quality and availability than what I've been accustomed to my whole life. I don't think I'll actually be using my card to purchase overpriced flower if this is TRULY the experience. Florida is such a drag.
Matthew R.
1607468509
This place makes the DMV feel like they move at a rocketships pace. 0 stars avoid at all costs. Its faster to drive 20 minutes away and back then wait in line here.
Shotta W.
1602195935
Ethan is always hospitable and gets me taken care of in a timely manner. Very nice, professional and informed - this is the person you want to ask for.
Douglas M.
1602111911
The 1st time I went there I had to get security because 2 men were outside harassing me to buy them something and the security guard was awesome and came out and took pics of their truck as the drove of after I told them I'm calling the police. 2nd visit was OK but my rep was not well informed as Tina on my 1st visit. My 3rd visit I was the only person in the store and my rep couldn't seem to sign in so I said ill come back because my dog was in the car and I didn't want to leave him long. I come out to find an employee with his hand inside my car trying to get my dog to come to him. I said please get away from my car but after 5 times asking he would not leave the side of my car, keeping me from getting in my car at a safe distance and security had to come out to tell him to leave before he would back away. Then as I was leaving the parking lot and the employee raced his car up behind me and started gunning his engine on his silver Audi. Please be aware and careful going to this store. Thank you to security and management for listening. Let's see whether they take these actions by their employee seriously and follow up or leave me with no choice but to press charges. This is the kind of behavior that happens at drug houses not at a pharmacy trying to help people.
Jeff G.
1601757416
Love going there it's real professional and has a wide variety of different products the only thing is I wish they had more edibles in stock but there the only ones that carry edibles at the moment so I understand 😃
WheresMyLiGHT3R
1601749838
Trulieve Destin has always been great for me. The staff is knowledgeable and insightful, customer service is on point, and my experiences have always been pretty seamless. Big thanks to Clint, Ann, Erica and everyone else there.
Jeffrey M.
1600645323
Trulieve I give credit where credit is due and when you gave Mike at the Destin trulieve location his employment you Definitely hired the right person for the job. He was courteous professional and timely can't ask for more than that. On the other hand as for Tyler I don't think he could even get standing in the unemployment line right.
Brooke F.
1600462029
I love that place. Staff is awesome.
Bay J
1600047028
I came in looking for a certain product and left with something totally different and I’m so glad for it! I was helped by a lady named Jennifer with beautiful colorful hair and she was so knowledgeable about all of the products we discussed. I was very impressed. She helped me make better decisions based on my needs so that my products work even better for me. She was so pleasant and answered all one thousand of my questions with all the patience in the world. Super professional and personable. If she’s working I will definitely be back!
Heather H.
1599344561
You cant even answer the phone so why would I want to bother to become a customer?
Cannabis A.
1599319606
Just saw on Facebook. Edibles in Destin and I have my edible route. Coming in today. Happy weekend.
420 All D.
1599264550
Trulieve in Destin is now my new second home. Love to order online to pick up my medicine💟.
Debby F.
1599166023
Tara waited on me today and she was very polite and friendly! The entire staff was friendly, actually! I'll be back!
bain 6.
1597935116
First time there, nice staff. Excellent experience.
Tiney H.
1597863063
i AM VERY GRATEFUL FOR MY DESTIN TRULIEVE CANNABIS LODGE , JENNIFER WAS MY PERSON AND SHE IS VERY PROFESSIONAL AND MADE ME FEEL AT EASE. JENNIFER WAS VERY EMPATHETIC TO MY CONCERNS AND HEALTH CONDITIONS THAT BRING ME TO THIS MUCH NEEDED RELIEF. I GENUINELY WANT TO THANK YOU FOR EMPLOYING SUCH COMPASSIONATE PROFESSIONAL EMPLOYEES. SHE MAY HAVE BEEN THE MANAGER ACTUALLY SO KUDOS TO JENNIFER IF YOU ARE , I HOPE WITH EVERY VISIT I WILL SEE YOU AGAIN AND YOU TRAIN ALL YOUR STAFF TO BE AS PRECIOUS AS YOU WERE TO ME TO ALL YOUR GUEST. PLEASE RECOGNIZE HER GREAT SERVICE AND TREATMENT TO YOUR GUEST. I NEVER FELT UNCOMFORTABLE AND THAT IS IMPORTANT !!!!!
Angel D.
1597706697
Some of the kindest most genuine people work there. Very thankful for this place. 🤙🏾
You K.
1595804120
I love trulieve the staff is amazing they're always helpful and have plenty of knowledge and spot on recommendations. I want to personally recognize Mark at the Fort Walton beach location he is an outstanding member of your team his interaction with me has always been a pleasure. Thank you so much trulieve
bmore F.
1595769557
Judy was perfect. Great customer service skill. Wide variety of products and friendly knowledgeable staff. They will answer all of your questions and help you along your way!
Kurtis C.
1595526055
When they do have medicine in, it's good. Their website is never usually correct. You have to ask about each product in order to see it, They won't just show you what they have well the sales woman that I had did not. I felt like I had to be knowledgeable in order to know what I wanted. It's the only dispensary I've been to and I've been twice and had the same representative, So I don't know if they're all like that or not.
Jeremy L.
1595262224
Trulieve Destin is not my normal shop but when I've had to come out to it the experience was great! Super nice & knowledgeable personnel in a positive & clean environment! Keep up the great work Trulieve Destin! And thanks!
william H.
1594501157
The individuals over at the Trulieve Destin are completely awesome. They are always very welcoming and knowledgeable with information on there various types of products, they're are definitely on there A game. Plus they're are always stocked up on product and have great deals going on all the time. Thank you to Tina M., Christy, and Justin for making my visits all the more smooth and easy going, and thank you to the rest of the hardworking crew at Trulieve Destin.
Tyler F.
1594433910
Front desk Tina M. Is by far the best help I ever receive at Trulieve in Destin. Clint is the best host and my absolute favorite host!
# M.
1594348324
Not a place to choose to get your medicine. Have got multiple jars with no herb inside. Found out the next batch has mites from there careless growers. Leafy product and over priced. Looks good but don't smoke good. Herb is harch tasting and I'm pretty sure thc %is in accurate
Jason D.
1594341293
Online order placed before 10 am two days in a row. Was able to order but was called saying they have to cancel. Now today it happens and they call me after 7pm local time saying they yet again can not fill my one single requested item. Seems to be they use business as an excuse to not carryout web orders. Should have a better system in place so the first customers get the product they order.
Travis A.
1594254946
Tina at the front desk waited no time In getting me back. Super fast. Audrey and Shay helped me make the best decisions and made sure I got the best discounts I could at the time. Definitely the spot to shop for the good stuff 😉
Sandy C.
1593876610
The staff was very friendly and helpful at this location. I only waited about 10 minutes to be helped. Knowledgeable about there supply and the strains they offered.
April W.
1593454798
I just arrived at destin trulieve after leaving the panama city location i just reviewed..immediately upon entering the vibe is completely different. Friendly smiling faces,face mask still required at this location but i was informed in a polite kind way and offered a mask by the attendant who was kind enough to attempt to inform us of anticipated wait time... this trulieve is an example of proper management and that is a pleasure to see! Panama city people need to train here it would appear!
# M.
1592938172
Not a place to choose to get your medicine. Have got multiple jars with no herb inside. Found out the next batch has nights from there careless growers. Leafy product and over priced. Looks good but don't smoke good. Herb is harch tasting and I'm pretty sure thc %is in accurate
MissYummyLollipops
1585841991
They make you wait HOURS. WONT PUT YOU IN THE QUEUE. OFF WEIGHT, OPEN CONTAINERS, NO MANAGEMENT, THE FAT LADY AT THE DESK IS SO RUDE SO IS THE MANAGER WITH RED HAIR THEY SHOULD BE TERMINATED! WORST FRONT EVER I WILL NEVER EVER SHOP HERE DESTIN LOCATION IS THE WORST TRULIE IN FL!
Jeff W.
1584020670
Twice I have had Shaylyn assist me while shopping. She is always smiling, pleasant, and seems to understand the products and their effects. Having an in depth knowledge is immensely helpful, especially to new patients who do not understand what they need or how much. I never felt like she was trying to up sell me, and appears to have genuine concern for the patients she speaks with.Everyone here is great, never one bad experience. But she stands out among her peers and should be placed into a managerial role as Trulieve could benefit from investing into her, which would also benefit the patients.As for the store,Likes:Great selectionRarely out of popular productsFantastic staffSpacious indoorsPlenty of parkingArmed securityCameras all along the buildingShaylyn as my customer care representativeDislikes:The parking lot can be difficult sometimes due to moderate to heavy traffic flow as other businesses are in the same plaza. I often find cars crossing over the parking spaces, driving wherever they wish. I understand this is due to the person driving and Trulieve didn't cause this, but it would be nice to have a more organized parking lot in which people have to remain within the lanes.Other:Their security is strict as it should be.I would give more stars for a rating if I could go higher.
Emilie E.
1583457081
This place is amazing. My favorite dispensary in the area by far. Clean, friendly and welcoming. The ladies at the front desk were very helpful for my first time visit. I met with Justin who was extremely helpful and informative. He listed to what my heath problems were and provided recommendations for strains that would fit my needs. Overall, a wonderful experience.
MissiLou W.
1582588332
So impressed with the front desk professional and friendly service Tina has a very helpful spirit and Sandi was so willing to fill me in on upcoming events so I can be more connected! Justin has helped me a few times and I also leave feeling more knowledgeable and helped...he never seems to be in a hurry and listens very well to my needs...I can also tell he loves his job! Alex and Tara also were very pleasant to talked with and learn from...they too were friendly and so helpful...what an incredible staff! I've had nothing but fun experiences shopping here! Thanks!
Steven N.
1582581757
What an experience, what a crew, what a family. One of my favorite parts of the day is coming in everyday to see the smiles on the Trulieve Team faces. As soon as you walk through those double doors of greatness it is just an instant feeling of peace and tranquility. To walk right up to that strong sturdy desk to be welcomed and greeted by the two angels that are Sandi and Bonnie. Those young ladies clear up any cloudy day several times over. Then there’s the crisp aired back room. This is where u get to hangout with Chase. One of the realest guys you will ever meet. Upfront about everything without cutting corners. Great crew all around and great times every visit.
Ana D.
1580163823
Got the nerve to go in today. I was very nervous for it was my first time. Just want to say thank u to Shaylyn Smith. She was such a great help. She seemed like she loves her job. Glad I got her today. Amazing girl great service. Thank u again. U made my visit very comfortable
Chasing R.
1573002123
Chase is such a phenomenal patient consultant! I would specifically ask for him every time I went in, if I was you!!!
Diane A.
1571068577
Amazing place. Friendly and very helpful employees. Thank you Arerae and the gentleman she was training. Sorry I didn't get your name.
