Excellent service Jason and Joe to me are the best you have. I enjoy the deal very much I hope they keep coming you are the only place I shop at as of now
I place my orders online so it's usually pretty fast if you check in at the right time. Also the staff is amazing!
Worst dispensary experiences I've ever had, and I've been to numerous dispensaries in several states for many years. The employees are nice but they can barely stop for a second to even acknowledge your existence. Walking in takes at least an hour of waiting after waiting several deep in line to even be checked in. Ordering and checking in early takes 45 minutes at least. It's obviously anti-consumer corporate policy that's keeping them from staffing the store as it should even though they're making money hand over fist. I'll be finding another dispensary. Even driving a half hour will save time and frustration. Terrible.
They told me it would be a 2 hour wait. It's buys but it's definitely because they're understaffed. I've been here half an hour as I write this and there have been two people who were helped and were able to actually buy product and be on their way.
Wish they had enough staff to keep up with demands..always waiting for so long to get a pick up order, everyone is usually so nice though!Maybe another dispensary in the area would help with the over flow!Also why even have express, it just makes it annoying for people who have been waiting to get theur order they placed online..
Extremely understaffed. Waited for 2 hours and still didn't get my products. What a joke!! There was over 20 people in the lobby the entire time. Management: treat your people better or pay them more there is a reason why 70 percent of your staff is calling out get it together or I'm finding another dispensary.
I've always been happy with Trulieve in Edgewater, but lately it's not as great. They've obviously cut back on help and it's a long wait now. Even for Express. Bring back the great workers you had! It was amazing then!
I am so happy I finally took the time to leave a review to let evetyone know how wonderful each employee at Trulieve Edgewater has been during my visits. From Joe to Chandler & everyone else in between they have all taken the time to explain, inform, listen & recommend what they believe will truly help you during this overwhelming & hopeful time. Pain, anxiety & other chronic illnesses can make you feel like there’s no end in site but at Trulieve they are dedicated to do all they can to help you through this difficult journey.The discounts are also a major bonus.
First and foremost I love to say the people the employees at the store go above and beyond what they should do this review is not about the employees or the store it's about how understaffed they are and how when you place an order online and when you go there it's a 75 minute wait if you are that busy in that store and cannot get enough people to work that store then I know you have a corporate office corporate people those corporate people need to get from behind the desk and come and work in these stores and see what these employees go through on a day-to-day basis from the screaming customers and another thing if you're going to have points for your customers and not allow your customers to use the points because you have all these great deals everyday and then come December 31st the points are gone you should at least give your loyal customers something free to show your appreciation because if not there's always more medical stores that are willing to take care of new customers
This location is always a nightmare. It’s been some time since I’ve decided to give it another chance and was once again, proved wrong. Checked in with express, was sent text message 2 different times informing me I was kicked out of line and to recheck in. My name was #1 in line for express pick up. After confronting host I was assured my spot was still there. 5 other express customers that were listed behind me on the board were then called in. A total of 1 hr wait for my express. Will not return. If you decide to shop this location, be prepared to wait whether you’re a walk in or express.
Stopped by today and heard some other guy being rude to everyone so I came here to leave a nice comment because we always have great service and I felt bad for the staff.Joe is always a pleasure to deal with and we prefer to come in when he’s working.A+ fast service. Knowledgeable. Would recommend to anyone local.
Fantastic staff always friendly. Reasonably priced. The only place I go.
8:30 at night.. no one there at all. Let me find out how many orders you had that it takes you an hour.I’m never minded waiting but your stale attitude should be checked. Is my money good here Edgewater I work hard for my money in service industry. We’re sellin weed here. If u can’t smile while u work then get right within. Trulieve Edgewater … get help
Brock gets 5 stars for being one of the best. He is very informative and relevant in helping you find the best product you're interested in. I would recommend him to others shopping for answers and products that would help you with the best experience you are looking for!
Fast friendly and clean. Helpful staff. Change my opinion after the way the woman at the counter spoke to me. As if I was a naughty child or something. Bad form. I’m triggered by this lady.
Always greeted with a smile from all employees. Brock has great jokes. Thanks for helping our day be a Lil brighter Trulieve y'all are Rock Stars ✨
Excellent customer service! Really kind and attentive people! I love it here! Brock was especially helpful and really goes the extra mile to meet your needs. I’m so impressed! 😊
The staff are awesome! Everyone always goes above and beyond to make sure I have everything I need. Always kind and patient. Love walking out with a smile, thank you TL Edgewater!
Omg! I forgot Joe ! He really went above and beyond and found discounts I didn't know about and I was amazed and delighted with the total price. Jordon and Cara are great too. Like I said before ALL are really just nice people. And Christine you rock!!
Taylor is an amazing budtender. Very personable and fun and helpful. Shared a good laugh about her bf not tying his shoes. These folks here are the best!!
Brock is absolutely one of the best there. I love all of their employees and they all are very helpful and they get to know you and they care. However I have to give Brock a pat on the back every time I go he knows exactly what I need knows my name and knows what I cannot have so thank you for taking the time and the patience to get to know us. Great stuff
Everyone here is so nice! I came in not knowing much because I'm a caregiver. Christina was great in giving me all the information I needed and how things worked. After checking in I was called back by a very happy gentleman. I believe he said his name was Jordan. He was very helpful! Overall it was a very smooth process and everyone that was working were smiling. There's nothing better than being greeted and cared about all with a smile.
Had a wonderful experience. Christina was very informative being it was my first visit. She was so sweet and kept a smile on her face. Jordan was who helped me and he is super knowledgeable and has amazing energy and a great smile. I walked in nervous and left happy, newly educated and laughing.
Brock knows more about herbology than my doctor. He has the best suggestions, is always a pleasure, and keeps the good tunes on the sound system. Cara is SO nice, down to earth, and really makes great recommendations! Joe is my fave and I’m always happy to see him there when I come in. He always remembers me and when he asks how I’m doing, I know he really cares. Matt is also great! He seems very organized and is always pleasant and knowledgeable. I only wish there were better daily specials at this store so I could go there more!
I absolutely LOVE this place! Katie was so nice and considerate, and the delivery team has always gone out out their way to contact me to let me know when they are arriving. They are always on schedule, and always save me money! Thank you!!!!!
Catie was fantastic to work with, took her time with me and was a tremendous help. Highly recommend working with her.
Always feel comfortable when I come here. Especially when Brock is working. He is so NICE. He's always confident, knowledgeable and considerate. Thanks Brock, I appreciate you and all the staff!
Bud tenders are all nice. Just super slow wait times. They don’t honor daily deals when it’s their fault the order wasn’t ready in time. If the staff lately wasn’t so nice and chill. I would say go to any other dispensary if you can.
My dispenser's name was Brock he was very helpful and when he gave me my 3 bucks change back he said here’s your Jordan’s lol made my whole day 😂😂 he gets you in and out very fast and is very fast at finding what you need it’s always a pleasure walking into Edgewater truelieve thanks man!!👍
It's nice to have a local dispensary instead of driving up to Daytona
Very nice people and very helpful 5 Star's delivery is great! Just make sure you have the order total. The exact amount ready when they arrive. No complaints yet.
Everybody likes this place if you can't get anybody say anything bad about it probably being paid
Austin was awesome, making sure I got everything I ordered and helping me find a replacement for what was out of stock. He was friendly, yet professional. Definitely an asset. If I could choose my budtender when I visit, I would ask for Austin every time.
This place is trash. Trulieve needs to rehire. This team doesn’t understand customer service. You are there to help and smooth our prescription process over. They have no sense of time and waste peoples time over and over. And no good customer service is inadequate at handling customer complaints and changes to orders. Other locations gladly help no matter what. NO MATTER WHAT!Fix yourselves
I’m in here once every two-three days.. can’t recommend the friendly staff enough. Brock, joe and Matt are all extremely knowledgeable and they take care of everyone. Can’t wait for them to get their larger location.
Had a wonder experience at this store, every time I good I get great serves. Joe and Brock worked great together helping me find everything I needed in a timely fashion while also being kind and playful. Just an overall great place to shop. Absolutely will be going back again and again.
First off, the employees make you feel comfortable. (Shoutout to Chandler!) There’s a relaxed atmosphere while still maintaining a level of professionalism.The product is some of my favorite in the county! Highly recommend.2022 update: This is my favorite place to go for medical. The staff is always friendly and all smiles! Shout out Brenton, Jenny, Joe, Brock, and anyone I missed. You guys are outstanding and make this as easy and fast as possible. Thank you!
Oh my god! The customer service in this place is fantastic. Brock and James were fantastic! 100/10 recommend this store over any other!I’m always well taken care of and always leave satisfied with my purchase!
I am so blessed to be at this place and time. Thank You all for the kind words. It means a great deal. I got the winning hand dealt to be able to meet all of you. ( I'll not say names as it is a privacy violation) 😊
If you go and have Brock help you, consider yourself lucky. Very very knowledgeable, friendly and a total professional! Thanks again Brock!
Best dispensary in Florida hands down. Get nothing but love whenever I come here. And they always have the best deals around.. the ground flower is an amazing deal. And to my people Jae, Franco, Babylon, T, Matt 2.0, and anyone else I forgot y'all are the best! Keep at it!!
Had always heard good things about this Trulieve location but I had a bad experience today. The assistant manager told me she wasn’t obligated to give her name? But it seems like she was more focused on every single little rule than making it a smooth enjoyable experience for people who need to get medicated. Also there’s no cell service inside or any guest WiFi access so don’t expect Can Pay to go smoothly
This is hands down the best Trulieve location I’ve ever been to and luckily it’s right next door to me. You know when you walk into a place and meet a stranger and think ,”wow I can tell they are a good person.”That’s the experience you will have every time you walk in here. Shout out to Shay as well she is great!!!
I had a terrific young man take care of me today. I went to pickup my order and told Borack that I loved his lanyard. He proceeded to take it off and give it to me. He is truly a great caring young man. We need more like him in our world. God Bless everyone. Hope everyone has a great blessed day and #KEEPLOOKINGUP. 💯😊
Above and beyond. Everyone there is more than willing to help you save some money and have a great experience in the store and when you try your product. The customer service is amazing, always smiling faces and always walk out pleased.
Even though this place is always out of flower the service is outstanding ! I love the workers there especially Michelle, Tiffany, Jenny, and Jessie they make me feel very welcomed and have alot of knowledge to share about the products. Please if you're going to require masks . You should hand them out in order not to deter loyal customers from leaving. Thank you guys also Brock was my cashier the past couple visits and he is an encyclopedia of marijuana info and he isn’t stingy with sharing his knowledge with anyone who asks!!
Jessi the receptionist made my experience up front as easy as possible and was a pleasure to work with. Jae in the back was equally as pleasant. I look forward to coming back for my next visit - hopefully with these two on board! Good job Trulieve.
Being my first time, and an older patient, I was nervous. Cassie was amazing! She took the time to explain products and helped me decide what would work best for my needs. She was knowledgeable of all products, had a brilliant smile, patience, and was very kind. I left confident and looking forward to seeing Cassie on my next visit.
While they don't always stock what they claim to have on their website, I can almost always find a reasonable alternative among the various flowers and edibles. The staff and personnel are always, courteous, efficient and friendly. Today's 'bud tender' was named Tiffany, she was young, pretty, knowledgeable, and efficient. She would be an asset to any company she worked for. Warm, sincere, and friendly, with a great smile.
Such wonderful people at the Edgewater location. Everyone is always beyond nice and super helpful. Never once have I walked in there to a frown or a nasty attitude. Keep up the good work you all rock 🙂
I love this hidden gem location! Always have a nice selection. My bud tender, Tiffani is always so sweet & helpful. Highly recommend 👌
Its a long review so get ready ya'll, its worth it.When I first visited I wasn't sure what to expect. I assumed it would be a bit confusing, costly, and was definitely nervous.To my surprise I was actually greeted with well informed and VERY helpful hosts. Each one has extensive knowledge of their products as well as the effects and benefits of each one. I've since noticed that not only do they help you find something fitting your needs but they are phenomenal at customer support.On prices, yes some products are a bit higher than others at first glance but they have so many different deals and specials its hard to feel taken advantage of.Tips:You CAN return products if you aren't satisfied or if it doesn't help.If you miss out on the minis or a certain product if you wait two days you may find it in stock but not listed online. Online orders are kept for 48hrs and items are put back if the order isn't picked up.You're always going to have a phenomenal host!
Its a long review so get ready ya'll, its worth it.When I first visited I wasn't sure what to expect. I assumed it would be a bit confusing, costly, and was definitely nervous.To my surprise I was actually greeted with well informed and VERY helpful hosts. Each one has extensive knowledge of their products as well as the effects and benefits of each one. I've since noticed that not only do they help you find something fitting your needs but they are phenomenal at customer support.On prices, yes some products are a bit higher than others at first glance but they have so many different deals and specials its hard to feel taken advantage of.Tips:You CAN return products if you aren't satisfied or if it doesn't help.If you miss out on the minis or a certain product if you wait two days you may find it in stock but not listed online. Online orders are kept for 48hrs and items are put back if the order isn't picked up.Connor is a phenomenal host!
Every time is great, welcoming, & fast. All the staff especially Connor are friendly & knowledgeable and work with you to help get you what will suit you best if they have it in stock. The store maybe on the smaller side, but the staff makes up for that with their service. I’ve never left unsatisfied and always been taken great care of. Thanks so much taking the time to help your customers. LKR
Always enjoy my experience here. Great service, not overpriced, good location. The new edibles are great.
When I came in the other day I was so impressed by the Trulieve staff member who took care of my order. Conor R was knowledgeable about the products and he could answer every question I had. He was friendly, personable, and professional. He applied all the discounts I needed that day without me even having to ask. And he gave me a shirt lol. Amazing customer service!! Which is one of the reasons Trulieve is my preferred dispensary. Highly recommended !
Cassie was my consultant today, thank you very much sweetheart. I love this place, sometimes it gets busy and there's a short wait but you can easily see that they are working their butts off to get you in and out quickly. ⭐⭐⭐⭐⭐
Conor is absolutely amazing. Always helpful and knows his stuff. Always a pleasure having him at the check out counter. I just wish you had more products on hand because this store is always sold out (especially with flower).
Edgewater branch staff is awesome always helpful and informative. The location stinks availability of flower stinks. Never have enough inventory. Always waiting long periods to get in. Wish they would get their own building. If situations don't change will be looking for another dispensary.
This is the best location. I got some help answering a few questions and got some great advice from Connor today. Great customer service and really friendly. Thanks!
They may get a bit busy but it’s only because they great to go to. Conor especially rocks! It’s a great experience every time I go.
Coming in as a recent transplant from Denver, I guess you could say I had high expectations for my medical experience in Florida. :)While the industry is way different here compared to CO, Trulieve in Edgewater has been consistently been my favorite dispensary to visit.The service and selection have been above and beyond. I’m very selective with what I try as I’m blessed with a lot of anxiety and fear. Having a well informed resource like the Trulieve staff has really helped me find the right options.Two stellar employees that deserve special kudos are Jessi and Conor. These guys have helped me more than they know.I highly recommend trying Trulieve if you’re shopping around for great products, assistance and patient care. And to Team Tru- keep up the great work. Your passion to provide a quality experience to all patients has truly made an impact on my life here. Thank you!
I've never been here! Idk where this is but Google thinks I've been there. It's great.
I just love Trulieve. Conner you are awesome! A special thanks to Murph for helping me find my favorite flower. (Cherry Punch) Thank you! You guys are always smiling, upbeat, and knowledgeable every time I see you. I look forward to seeing you guys again. Did I mention, the dispensary is ver clean and sanitized. Oh yeah, mask are required.
Even though they were pretty crowded today. It was as always a really good experience.
Nice place, helpful staff. But, found that commonly used products are bought out by mud morning. Inconsistent supply. But, the products are of good quality. Wish they would open another one to avoid the often crowded waiting room/parking lot.
So this is where my partner usually buys her medication and the last couple times we have checked in from the parking lot and watched people come in and out while waiting over 40 min. When finally getting in there she was super upset and there was not one person in the lobby. The woman in there told her she was marked as a “walk out” and then told she would get to her soon. Just poor customer service.Just seems to be super unorganized and they always seem to be out of stock. No matter when she looks at the website or when she goes in.So hard to remain consistent on the medication that works for her when it’s not in stock and not listed on the website.I really hope this gets better 😓
Good products but pricey. Super small facility. Seems very slow and inefficient operation.
Friendly staff and they usually have what I need.
Everytime I go in its always an easy process and whoever is helping me is always so nice and kind. Today Ethan helped me finish checking out and he was really nice, he's a great example of the staff there. Will be back soon-Khalil
Great experience, was greeted and helped once I stepped through the door. Relaxing environment and friendly staff. I was helped by Conor who very informative and personable, with great attitude towards his work. I will definitely be coming back based off the atmosphere alone. Thanks again Conor and the rest of the team for assisting me, keep up the stellar work!
Everyone is very nice and patient. I personally have dealt with Conor on several occasions and always has a smile on his face and knows everything about all the products. So I just explain to him what I’m feeling or what I need and he always going to be in the right direction.
Trulieve the company has great products, but this location is too small, the waiting room holds literally only 3 people, and there is always a long wait time, even if you have a pick up order. I like the Daytona or Palm Coast locations better... they are bigger and faster.
Conor was sharp new his stuff. the place could use an upgrade. Once you get past the looks. Real Good!
Haven't shopped here in a while got one of their new cartridges a 600 mg it burnt up quicker than half the time of a 500 mg from most places and i regulate my vaping to a schedule and to add insult to injury The aggravation of the tenders have to open up every single cartridge box and then jar and then let you see them and it's like a lot of extra time standing around with a mask on that I can barely breathe with my respiratory issues... Won't be back for quite a while.
Great service! Conor is very helpful with a great knowledge of products.
Great customer service! Got a trustik there a while back and it started smoking while charging. We asked about it and they said they'd give us a new one, but then my prescription had to be filled so after a few months the manager still remembered me & gave us a replacement. Thanks!
Love this location! Conor is the absolute best! Always in such a good mood and super knowledgeable on the products.
This particular Trulieve is tiny but don’t let the size fool you! The staff are all great, but Connor and Jessica go above and beyond the call of duty to make sure you get exactly what you need! As for the products by far the best of all the dispensaries around and I’ve shopped them all. The flower power is top notch- always! (;
I had set my standards very high the moment I walked through Edgewater Trulieve as it was my first experience being a new Patient. My first dispenser Conor was very thorough and consistently delivers great customer service.The entire staff make me feel safe, offer great customer service, and always a clean showroom!
The first Trulieve I ever had the pleasure to visit. The entire staff is amazing! I've always gotten someone willing to kindly explain anything that I didn't understand and their product is better than any other brand I've received anywhere else. There is now a Trulieve closer to where I live, but this particular one in Edgewater, will always be a favorite.
She was very helpful and nice. Thanks for the great service at Trulieve in EDGEWATER, FL😎✌🙏🇺🇸
So glad that this dispensary is near my house. It may be small but they are usually pretty quick on getting you in to fill your needs. The staff has always been very helpful and informative in answering my questions, too. Finding a nearby parking spot can sometimes be an issue since they are located in a very small shopping plaza. I highly recommend using Trulieve in Edgewater(yes, that pun was fully intended)
First time at this dispensary today, and must say they are by far the best I've been to! Great selection, great customer service, and fair pricing & discounts! Will definitely be coming back!!
Edgewater Trulieve has ALWAYS been wonderful. The customer service is on point and the staff is knowledgeable, and wait times, even on the busiest of days is kept at minimum. While everyone always provides amazing service I have my go-to consultant. I'm excited when I get there and Rachel is working. If I ask for a specific strain and they happen to be out she knows my usual go-to alternatives or knows just what to recommend if I need to change up dosing methods. I also had the privilege of being waited on by Cassie, who was being trained by Rachel. I'm not sure how far into her training she was, but she had a good handle on her job, in all aspects.I wish I was better with names because id name everyone from this location to recognize their customer service. Google doesn't seem to want to change my name to my married one, I'm Chrissy Brinn.
Top-shelf quality products and customer service. The staff is both friendly and helpful. They want to see that you get the best medicine for your symptoms. Skylar and Connor helped me narrow down what works for me, and they can help you too.
Awesome! They were very knowledgeable. Lots of good products and prices.
Awesome! They were very knowledgeable. Lots of good products and prices.
Conor at Trulieve in Edgewater is a great guy. I really benefit from coming here and wanted to give Conor a shout out because he’s doing an excellent job of representing this company. Thanks for reading this and for running such a fine establishment that helps people.Kind regardsJessica
As always from Day 1 I have received excellent service and products. Today was such a peaceful experience. Conor took wonderful care of me. Even went above and beyond to get me the best product for me knowing I was not feeling the best. Thanks Conor!
So this place is great. Honestly the entire crew there really knows what they are talking about. I’ve only received great product and great service thus far which is what keeps me coming back. I will give a shout to Conor he is so friendly and always helps me when I’m not sure what to get and can always answer my questions!
The wait isn't bad, the location is quaint. It's a bit far for me coming from North of Daytona, but not too bad. Seriously quality service and product. Decent value as well. Had a lovely time chatting with other patients in the lobby. It was decently busy but the staff work expediently.
The wait isn't bad, the location is quaint. It's a bit far for me coming from North of Daytona, but not too bad. Seriously quality service and product. Decent value as well. Had a lovely time chatting with other patients in the lobby. It was decently busy but the staff work expediently.