I always have the best experience at Trulieve in Fernandina Beach. Everyone is so friendly and so informative. They… make me feel very comfortable and confident with my purchases.I was in this morning and Josh W was checking people in. He could not have been more friendly and helpful. He offered water multiple times – as new people came in. He kept everyone aware of their place in line. He was very gracious.The whole experience was great – but it really helps when someone like Josh W makes the first steps so pleasant.read more
My overall experience at the store has always been great. Sometimes the wait can be a little lengthy, but considering… the amount of business they get along with it being the only store in our county, I myself think they do a great job at getting you in and out as quickly as possible. Greeters are always super friendly. The team members seem to be very knowledgeable and are very accommodating when a product you order is not available. Shout out to Money Meg, she does an exceptional job at managing her employees and always makes sure her customers are happy when they walk out the door! She always has a smile and is super sweet! Way to go team! Keep up the great work!read more
Lovely staff, great playlist. Super accommodating when having to make changes on the spot. Don’t know who my greeters… was but he was a red head with glasses and was extremely nice when entering and exiting. I even saw him help a patient with how to open a product. My cashier was another gentleman with long black hair with glasses and we had to make changes with the order but he was accommodating and helped me with looking on the bright side. Highly recommend this location.read more
Devin the general manager was extremely helpful in resolving an issue. He listened to my concerns and worked with me in… the most kind and considerate manner. In addition, he explained, in a way I could understand, different products and dosing procedures to insure the medicine is properly administered. Great experience!read more
Skyler J and his team really looked out for me and ensured that I had a fantastic experience with them yesterday. I… appreciate you and your team Skyler J. Thanks for looking out. Y’all are always so friendly and welcoming with warm smiles and outgoing personalities. Keep up the greatness!read more
Almost all the reviews on here are about long wait times. But honestly the team makes up for the long wait time, they… always have the right information and good replacements for products that they are out off. Meg is very nice and sweet, she always have the brightest smiles. She will find what I’m looking for and if they don’t have what I’m looking for she always has the best recommendations. AA is always looking out for her team members, she’s very helpful and does a great job with customers. Marsha at the host spot was amazing, she handle all the patients very well in the waiting rooms, especially the ones complaining about the wait time, she kept it very professional.read more
Went to Trulieve for the first time today with my husband and had a great experience. Skylar J. helped us out and was… awesome about explaining all of the products to us. We left happy, and so far everything he recommended has been on point.read more
Ash C and Josh F are the nicest folks! Ash always takes the time to make sure I’m getting the best products for my… needs and she’s always happy to help!Josh is always smiling, is very helpful with replacements and getting me the best deals!Great staff at F. Beach location.read more
I have been coming here pretty much weekly since October of 2021. I’ve been helped by pretty much everyone on staff at… one point or another I’m sure but Skylar J. Is by far one of my favorites! He’s very knowledgeable, always willing to break down something I’m not sure about, or just frankly need more information about. He helped me today, and remembered that one item I have always just missed because it’s out of stock so often, and told me that today it was available! I’m so happy I can try a new way to help my daughter when she’s in an position to require a rescue medication. Skylar always remembers me and is so pleasant and caring. Even if they had the worst products around(which they don’t), I’d probably still come here just because of Skylar and all the other staff here. In a time when it’s easy to overlook customer service, Skylar and the crew always seem to go above and beyond and I truly hope that Trulieve recognizes this and appreciates them!read more
Great customer service Ashley C. Was a huge help! However this company doesn’t care about its employees and under pays… its staff. Always a long wait and nothing but excuses because they have a monopoly.read more
This is possible the worst dispensary for online orders. I put my order in at 2pm arrived to the dispensary at 6pm only… to be told there’s an hour wait. The whole idea of online orders is no wait or a short 15 minute wait otherwise why even offer it. I’ve been to other locations in Jacksonville and this never happens this is exclusive to this location and exclusive in a bad way. The staff is friendly and knowledgeable which is helpful but only if you have patience and time if your in a rush this is not the location for you. Hopefully they can find a way to improve 🙏.read more
Everyone there is super knowledgeable about all the products. They are always helpful on getting me the best deals for… what I’m getting. Skyler and Meg are my favorites because they’ve been there the longest and always know what I want when I can’t decide. Top notch!!read more
All the staff are so helpful! I’ve only recently become a medical user and the whole place is super friendly! I don’t… feel embarrassed or out of place for my lack of knowledge. I really enjoy going to this place. Hannah is one of the sweetest bud tenders around! She’s so helpful and always answers my questions.read more
The Fernandina Beach store always has a wait, but Ashley C makes it bearable. She always suggests great alternatives… when other items are out of stock. She’s friendly and knowledgeable and I appreciate her ability to get me in and out of there expeditiously. Give her a raise!read more
This review is specifically for Ash C. Ash is consistently and refreshingly a delight and I always find myself both… relieved and excited for our interaction when I see that she will be my budtender. She’s incredibly competent and knowledgeable on the products as well as the system, hence the relief in knowing I will leave with the best medicine for me. And as far as being excited to see her – it’s really nice to see a smiling face and know that the person I’m about to talk to is kind and values kindness and exemplifies kindness towards everyone – not just me. That’s when you know it’s real. That’s the best word for Ash. She’s real – she’s authentic – she’s genuine. And when we live in an unsure world, it’s nice to be sure of someone in a really positive way. Good job on doing life well, Ash. Keep it up. You’re seen – and you’re doing it right even when it feels tough.read more
Wonderful place and awesome people that work here…in particular Lynsie B! Goes above and beyond with each customer… and their compassion shows through each interaction with patients. Home sweet home.read more
It used to be great. Now that every person in Nassau has a card, it has become a struggle to get the products. They… need another location in Nassau to take some pressure of this store. The online process needs to be better too. I should be able to walk in and get the product I ordered in less than 5 minutes. That is even if you can get the product you want because most of the time it is sold out.Update: the new online check-in process has improved things dramatically. Now all we need is to eliminate this scam called medical marijuana and just go recreational.Update to update 2022- The online check-in helps when/if they get around to fulfilling the order.Extremely long wait times. The bud is just still average but pricing has improved.read more
Can y’all please remove the online order option? It used to take 1-4hrs to fill an online order now it takes 12-18+ hrs… to fill and the store only holds it 24hrs now vs 48. This has become very frustrating in trying to plan my orders. I understand if you’re short staffed but remove the online order option if its really not an option anymore. Thank u.read more
Your experience here will depend on who you get. I have had smiley wonderful experiences here .. and I’ve had people… shout at me rudely. A few of their employees seem to always be on edge! Sometimes they correct you with wrong information. Some of their premium weed can be very disappointing and very irregular in consistency. It’s what we got in Yulee and I am grateful for them being here and that’s why I gave 3 stars. A few of their employees there are always wonderful to deal with.read more
This is my first dispensary, and my utmost favorite. The daily deals are awesome, and the staff is always knowledgeable… and friendly. I like it so much there I asked for an application!read more
Everyone that works here is always so sweet and very helpful. You can see they’re very personable with the patients,… it’s always a nice experience coming in~read more
Skyler J. Is awesome. Well educated at what he does, goes above And beyond to help people. He got me on the right… track. ❤️🥰read more
I love this place. I always have a positive experience here and leave happy! Awesome service, friendly staff, plus… yummy and effective products. It’s clean, too!read more
Skyler was fantastic! And had so much knowledge. He made me feel comfortable. So friendly and I would definitely come… back and see him!read more
I’ve always had the best experience in this store. Josh, Chris, and Megan always take good care of me and I just got… the pleasure of meeting the newest Skyler J. Skyler was very knowledgeable and helpful with my purchase and helped explain each product I was buying. You guys are the best. Thank you!read more
Came in on12/30/21 to pick up an online order and was so blessed to get Skyler J as my CSR. He was very knowledgeable… when I asked questions about the product and the sales that were going on. He was very professional, yet I felt like we were old friends. Skyler definitely needs a raise and a pat on the back.read more
These people are wonderful. Talked with Skyler J today and he was so knowledgeable and helped me tremendously. Great… job Skyler, Happy New Year!!!read more
The staff is super helpful… However WEIGH YOUR STUFF BEFORE YOU LEAVE.. I got 14g went home weighed it because it… looked small… It was 9g… Made sure scale was working and weighed again… 9g… Was told by trulieve to return it .. went to return and they gave me another 14g… Decided to weigh in car… And again 9g this time 9.3 g… So you pay for 14g and say it’s weighed by a machine… The machine that weighs must not be calibrated if the whole batch is missing 5g… So returned it again.. by this time manager was not too happy… But if u pay all this money you want to make sure you get what you pay for….. Robbery .. twice and yet they want to blame my scale… No your machines are robbing people… And telling us we can’t weigh in house…SO CHECK BEFORE DRIVING OFF… …the employees are awesome but the company is robbing customers…read more
Always friendly, fast and reliable! I enjoy visiting the clean and organized store or leveraging delivery when I am… busy. Knowledgeable staff helps with any and all questions.read more
Bait and switch …. again and again… and they don’t tell you so once you are out the door it’s another trip to give it… back … been going on for awhile and nothing but lame excuses. Guess this medicine doesn’t have to be as ordered. Wonder what state agency covers medicinal bait and switch?read more
The Customer Service at this dispensary is better than others I’ve visited in Jax! They are usually well stocked and… what I like best shorter wait time!!read more
So I’ve had on and off experiences with Trulieve, but after the last year it’s been a good consistent one. I’ve decided… to change my review because you can clearly tell they are doing the best they can and I haven’t had issues with being skipped in line for a while now, plus they’ve had steady inventory, (another win. )read more
These people and place are amazing!!!! Just order on the website and everything is perfect!! They always have my… order. With online check in it’s always a quick process. Fantastic staff.read more
Cute little shop! Everyone was amazingly friendly, clean store, and very accepting of Walk INS. First time in a… different Trulieve location out of my town – hope all the others are just as great!*Products matched description and product availability was great!read more
I love this place. I always have a positive experience here, and leave happy! Awesome service, friendly staff, plus… yummy and effective products. It’s clean too!read more
It used to be great. Now that every person in Nassau has a card, it has become a struggle to get the products. They… need another location in Nassau to take some pressure of this store. The online process needs to be better too. I should be able to walk in and get the product I ordered in less than 5 minutes. That is even if you can get the product you want because most of the time it is sold out.Update: the new online check-in process has improved things dramatically. Now all we need is to eliminate this scam called medical marijuana and just go recreational.read more
Time and time again you can order online then in store they don’t have the product worst for service in my area
They NEVER have anything in stock. *Maybe* 1/10 times you go do they actually have what you want, and forget about… ordering online. They literally carry 5 things and they are the 5 things you never want. Staff is cool, very pleasant and knowledgeable.read more
It might be a great place but I was told to leave because I didn’t wear a mask!OUR STATE DOES NOT HAVE A MASK… MANDATE!It took me two years to finally be able to afford the process. I was so happy to think my pain was now going to be bearable. Thanks for nothing. 😠read more
The staff goes above and beyond to accommodate. Today Jordan took the time to walk around, pass out hats, & keep people… comfortable during a long wait. A+read more
Easy and fast – in and out – it can get busy sometimes at certain hours but usually I am pretty quick in and out. Great… selection. Great deals sometimes too!read more
Compared to the Jacksonville locations, this store is the bees knees. The employees were super pumped and enthusiastic,… sounded very cheerful. This store is a little larger as well (at least the check out area) so I feel more comfortable with covid. My online order was ready in a few hours and then I was in and out to pick it up!read more
I have shopped here several times, and in January on Senior Sunday Alex Moreno was my salesperson. He was very… informative, took time to answer every question (and I had a few), and went throughout the store to find stock for me. He pointed out the things on sale, my discounts, etc. All in all a very pleasant experience, and I had no medicine in my system! Only fault is the store seems to be out of many things when I go there. I wish they had better logistics and inventory control.read more
It’s a shame this is the only dispensary in Fernadina. I’d rather drive to the beaches or anywhere else in… Jacksonville for that matter, to MUV or Fluent. This Trulieve location is ALWAYS low or out of stock on many items. Online ordering takes the better part of a day and in store waiting can take two hours just to be told they don’t have what you want or need. Hopefully another option will open soon. I am definitely done with Trulieve.read more
Trulieve 🥇🔥❤️🏁🇺🇸 always comes throughFernandina Beach location… is exceptional and it was a delightful experience.. tremendous support and product from this company and this location does not disappoint they held my order overnight and I promptly got in first thing in the morning and was first in line and got to use all my points and discounts and got the product that I wanted to get was excited and happy this truly makes it what it should be and what it is all about I will never stop using this company or this location and would highly recommend it to anyone in Jacksonville have a nice pleasant drive and enjoy the visit.. very accessible from i-95 and it was nice to take the scenic route home today along A1A.read more
GREAT EXPERIENCE!! ALL STAFF WAS VERY KNOWLEDGEABLE!! THANK YOU ALL!! IT WAS MY FIRST VISIT SO I WAS NERVOUS, BUT… THANKS TO THE STAFF THEY MADE ME FEEL COMFORTABLE!! THANK YOU DAWN LADLEE!!read more
It used to be great. Now that every person in Nassau has a card, it has become a struggle to get the products. They… need another location in Nassau to take some pressure of this store. The online process needs to be better too. I should be able to walk in and get the product I ordered in less than 5 minutes. That is even if you can get the product you want because most of the time it is sold out.read more
So nice and friendly I love this place and the last 2 visits on 12/29/20 and 12/30/20 were awesome and the best best… people I have had the pleasure of meeting checked me out on both days the were really cool guys to deal with thank you for the awesome experienceread more
Would give them a zero if I could!!! Wait times are way to long!!! Checked in online waited 40 minutes then was told it… would be another hour because I should’ve come in! Don’t give an online check in option if you don’t honor it!!! This is my second trip today and the excuse @ 1:30 today was it was lunch time! Are you kidding me?? Trulieve has to do better. This is people’s medication not a game!! Don’t claim to be a pharmacy if you can’t uphold your end of the deal!!!read more
Always a great time at TrulieveAmazing service from the Fernandina store ordered delivery at 8am and had it in my hand… before lunch. Always great service THANK YOUGail Shipesread more
When I went in to use my birthday discount the employee pressured me to not use it. I tried to use it 3x over and he… kept talking me out of it :/ I don’t buy often and its the end of the month so I’ve missed out on my discount. Your employees shouldn’t be pressuring medical patients to buy more to be able to use a discountread more
Alex is amazing and very helpful on keeping us informed on deals thanks for your help and services!😁🖐
This place was awesome. They are always out of stock of most the good stuff. And the wait to find out they are out was… 30 minutes just so I could walk out empty handed! Yulee is getting a Muv dispensary opening up soon so trulieve will be losing a lot of once loyal customers. Ps. Suterra is where I’m going today to get what trulieve is always out of these days.Extremely poor mgmt service!!!!!read more
They never have any stock. They aren’t even open an hour and they are out of stock of their minis, same thing happens… with their ground. Who ever is running the place needs to learn supply and demand. They obviously don’t know how to stock for the demand. They may need to look into a new manager.read more
This place never disappoints
Store and cashiers was on top of everything…thanks truelieve
Courteous staff. Very knowledgeable. Helped me and had me on my way in no time. Great for my busy schedule
Friendly staff, knowledgeable on all products, I never have an issue getting what I need, the website is convenient for… making online shopping a breeze! The product and friendly staff makes this the only medical marijuana store I’ll ever go to! Thanks again Trulieve 💚read more
Staff was great! Kaleb who is 5 days new was awesome! He’s a great people person and I enjoyed talking to him. The… facility was clean as well!read more
So far so good. Staff here is accommodating and friendly. No hassles EXCEPT they never seem to have any flower in stock.
Very friendly. Knowledgeable. Eager to help.
I love the staff ! Compassionate.Considerate.Caring Knowledgable !!! I have 1 issue .For the last few weeks on Monday… and Thursday The site is crashing and stock isn’t loaded first thing at the open of business ..Today I could never get on to get minis.i went to the store at 918 and the line was very discouraging!!..Seems like a lot of $$$$ for the company …Is there new IT ? Very frustrating..Please fix !!!!IThe first hour (I thought ) is for compromised patients not everyone freaking out because they can’t order online ….read more
Nice clean place!! Extremely friendly associates!!! Will definitely be back!!
The people are great and very knowledgeable and helpful
Place is awesome and the people could not be more friendly and helpful
Always the best customer service. I have had nothing but good experiences when I’ve been here.
I ordered from the FERNANDINA BEACH ,store on April 01 before noon, the store is in my neighborhood. My medicine still… hasn’t been delivered. The delivery guy Jordan , that I called to confirm his recording on his phone says you can’t leave a message because he haven’t set up his mailbox. In the meantime you can’t can’t get a call in to the store because their not answering the phone. Online chat, I waited 15 minutes until it finally said that no one is available and it closed. Why tell you that they will deliver to immune compromised and seniors can get free delivery if you don’t bring their medicine and it’s 24 hours later! All they want is you CASH IN HAND and don’t give you your discounts. Always less than your percentage, Veterans especially! I will be happy when this area get more dispensaries, it’s about competition and how you treat your customers. When there are a few choices where you can spend your the services is better. They can keep that order!read more
I love Trulieve! Ive been to 2 grand-openings. Got my swag🌲.Their flower is very good & I love my trustick
Staff ARE AMAZING! Very educated, explain in ways that I can understand. Beautiful modern decor, yet very calm and… uplifting atmosphere. Doesn’t matter how much pain I’m in when I walk in I can’t help but smile. The different products I have tried have impressively lightened my chronic pain and inflammation, and appreciate all my little rays of sunshine that work there.read more
This Trulieve dispensary was amazing! Friendly and helpful staff, clean and spacious facility, and safe feeling… environment. An absolute pleasure to visit!read more
Clean and organized! A whole bunch of compassion! From the time you walk in the door! Knowledgeable staff will steer… you right to help with your individual needs! Decent stock in the mornings but can get slim as the day goes on. Early bird gets the BUD!read more
I know I’ve reviewed the store before but all I have are great things to say. Every time I come here, everyone is… friendly and extremely courteous. I get texts and emails letting me know what sales are going on and what’s in stock. I would suggest signing up for alerts. Oh, and it’s right up the road from me. Thanks to Wes, Ben and Skyler.read more
I cannot say enough good things about the crew here! I genuinely feel awesome when I leave… even before I get HAF… 🤪Honestly though, you guys have helped so many people here & we love you for it!read more