Trulieve Dispensary in Fernandina Beach, FL

Tim
Tim
1703008821
Always a busy location but the team is efficient and moves through the wait list very fast. Staff is friendly and helpful
Danny B.
Danny B.
1699462688
I live at the tip of North Jax, where the only dispensary around is a MÜV that is a bit overpriced & has a small waiting room that is Always full.. So I tend to go out of my way to come to this Trulieve branch that has great staff & usually a sizable variety of quality products at a fair price. My Only complaint is similar to many others I have heard & read. That is that their front desk patient processing method tends to be chaotic & make little sense.. It doesn't seem to matter if you took the time to order ahead online & even opt for "express order", you can still end up waiting around an hour or more, while several "walk-ins" & non-express pick-ups get called before you somehow.. So what's the point of the "express" option then?! Just saying, it upsets a Lot of us patients who are on a timeframe & made a point to order online ahead of time to avoid that exact problem but still get skipped or made to wait as long (or longer) than the walk-ins.After reading the reviews on all the Trulieve branches in Jax/Fernandina, this seems to be a common problem they all face..If the owner(s) happen to read this, might I suggest dedicating a register/budtender to specifically Express orders to keep the line moving more efficiently. At least upon opening & during rush hours.Other than that, this dispensary is fantastic!
Samantha H.
Samantha H.
1699319554
Everytime I try to get a delivery it's ALWAYS A PROBLEM. I understand being a day late but a 3 4 and sometimes just cancels my order. Some of us don't have transportation and can't come wait 2 hrs. They call and say they will call us back with info but guess what 24 hrs later I'm still waiting.
Ross W.
Ross W.
1698604726
Staff are always great. The online service is misleading (products missing in person but available online.) The wait times in the waitly site are inaccurate. I always spend more than 45 minutes waiting whether it's for a walk in or pick up. When I have to go to Trulieve it is truly the worst part of my day. Update: This isn't just one visit. Today I waited for 40 minutes and I looked on the website while I was in the waiting room and they said part of what I wanted was in stock only to be told they were out of everything I wanted, even alternatives. CVS is never OUT OF XANAX. Walgreens is never OUT OF AMOXICILLIN. Trulieve is a joke and we as patients are the punchline.
Cody W.
Cody W.
1698089983
Every single time here it’s a 40 minute plus wait no matter if you have a pick up, express order, or walking in. The most poorly managed Trulieve I have ever been to. I’d rather drive 35 minutes out of my way to to get my order in 5-10 minutes then ever step foot in Fernindina Trulive again.
Angela
Angela
1697305266
I’m sitting here waiting for an express order. Been waiting 25 min AFTER I CHECKED IN ONLINE! Still waiting. Perhaps some friendly competition might be helpful. I may need to start going out of my way to the next closest dispensary if the time I wait here I could have been to Jax and back by now. Not good business. These employees are AMAZING but they NEED MORE HELP.!!!
Melissa C.
Melissa C.
1696095243
Is there a no star??? My boyfriend and I both went in today. Both customer service agents wouldn't offer ANY specials. They were BOTH very rude and unhelpful.I am switching over to MUV!Never again will I go the the true in Fernandina!
charles P.
charles P.
1694703441
Seems like everything really flows now here at Trulieve in Fernandina Beach Florida. My bud, tender Brianna, at the Fernandina Beach store. Here, is very knowledgeable about all the products and super friendly just as nice as she can be and this makes a world of difference when you’re getting the real TRULIEVE experience and I appreciate y’all 😤 much love 🫶🏽
Robert W.
Robert W.
1691782563
This is my 3rd time coming to this location. Everytime it has taken an hour to get my online order. The staff just seems to take one person at a time. No one seems like they are working. Just waking around... there's no reason it should take so long. Every other place it takes 10 mins at the most. Poor management...
Jesse V.
Jesse V.
1690479328
Just picked up my order from this Trulieve and had a great time, I had accidentally sent my order to a different store but Grant And Hannah helped me get my order re packed and helped get all the discounts applied. I was kinda having a bad day but y’all made it better, thank y’all again!!
Tommydatrapper
Tommydatrapper
1690316762
It's worth the drive to go somewhere else. If they don't like you they won't hook you up. They literally will let employees prepay while waiting in line and pick up their bag when they still have other people waiting to purchase and then turn us away because there wasn't enough time to purchase before 9, well then why not let other people purchase them give out the bags after nine like the employees? It was two different people one was ash and the other was Hannah. Don't get me wrong though ash is very nice and will definitely hook up the price. I see this location go through a lot of management being the only dispensary and being open as long as they have you would think they would have worked all this out. But I guess it's hard when you cutting up talking and being ok your phone at work. Hope the location gets better.
Joe L.
Joe L.
1687830397
Very friendly and accommodating staff. Will go out of their way to help you get what you need. Two 👍👍.. you all rock,keep up the good work.
Joe P.
Joe P.
1685549152
Trulieve overall is fantastic! However, I would not invest in the new batch of Northern lights. Very very weak. Not like Northern lights or not like the ones I've had in the past. The high only lasts for 30 minutes tops. However, getting it only $15 on sale I guess I can't complain too much. Either way I would stay away from that one!.
Anthony B.
Anthony B.
1685199666
Store sells good products, products are 5 stars.The two star rating is for the extensive wait times. I have never had to wait 45 minutes at any other store, and this is with a standing order I placed hours prior.
Ashley L.
Ashley L.
1684963900
My favorite place especially when they have specials!?!!
Brooke H.
Brooke H.
1681414447
Lynsie (sorry if I spelled it wrong) is one of my favorite people there. She’s always in a good mood. Tonie checked me out and was so helpful and patient with the last minute exchange of my order. I also wanted to mention Fred because he’s very knowledgeable and a great asset to Trulieve! I’ve always had a great experience at the Fernandina location! Thanks for always working hard for us even when we’re impatient💙Oh, and if you haven’t met the person at the front desk with the GORGEOUS hair.. so sweet and has the best smile!
Vickie C.
Vickie C.
1674149090
I always have the best experience at Trulieve in Fernandina Beach. Everyone is so friendly and so informative. They make me feel very comfortable and confident with my purchases.I was in this morning and Josh W was checking people in. He could not have been more friendly and helpful. He offered water multiple times - as new people came in. He kept everyone aware of their place in line. He was very gracious.The whole experience was great - but it really helps when someone like Josh W makes the first steps so pleasant.
Susan E.
Susan E.
1673024674
My overall experience at the store has always been great. Sometimes the wait can be a little lengthy, but considering the amount of business they get along with it being the only store in our county, I myself think they do a great job at getting you in and out as quickly as possible. Greeters are always super friendly. The team members seem to be very knowledgeable and are very accommodating when a product you order is not available. Shout out to Money Meg, she does an exceptional job at managing her employees and always makes sure her customers are happy when they walk out the door! She always has a smile and is super sweet! Way to go team! Keep up the great work!
Tori P.
Tori P.
1671921868
Lovely staff, great playlist. Super accommodating when having to make changes on the spot. Don't know who my greeters was but he was a red head with glasses and was extremely nice when entering and exiting. I even saw him help a patient with how to open a product. My cashier was another gentleman with long black hair with glasses and we had to make changes with the order but he was accommodating and helped me with looking on the bright side. Highly recommend this location.
Josh C.
Josh C.
1669841682
Money Meg was so helpful and patient with all my questions no matter how dumb or odd. I really appreciate all the help she has shown me and really look forward to seeing her again next month.Thank you for everything, Josh Cook
docizn
docizn
1667848699
Devin the general manager was extremely helpful in resolving an issue. He listened to my concerns and worked with me in the most kind and considerate manner. In addition, he explained, in a way I could understand, different products and dosing procedures to insure the medicine is properly administered. Great experience!
Shannon M.
Shannon M.
1666884945
The employees are so nice and helpful. They offer bottles of water while you wait. Great ambiance with the music. Could use better sunshades in the lobby. Overall, highly recommend. I love these people
Rebecca B.
Rebecca B.
1665615307
Skyler J and his team really looked out for me and ensured that I had a fantastic experience with them yesterday. I appreciate you and your team Skyler J. Thanks for looking out. Y'all are always so friendly and welcoming with warm smiles and outgoing personalities. Keep up the greatness!
Bailey C.
Bailey C.
1664126533
Almost all the reviews on here are about long wait times. But honestly the team makes up for the long wait time, they always have the right information and good replacements for products that they are out off. Meg is very nice and sweet, she always have the brightest smiles. She will find what I’m looking for and if they don’t have what I’m looking for she always has the best recommendations. AA is always looking out for her team members, she’s very helpful and does a great job with customers. Marsha at the host spot was amazing, she handle all the patients very well in the waiting rooms, especially the ones complaining about the wait time, she kept it very professional.
Rachael F.
Rachael F.
1661383818
Went to Trulieve for the first time today with my husband and had a great experience. Skylar J. helped us out and was awesome about explaining all of the products to us. We left happy, and so far everything he recommended has been on point.
Holly M.
Holly M.
1660939337
Ash C and Josh F are the nicest folks! Ash always takes the time to make sure I’m getting the best products for my needs and she’s always happy to help!Josh is always smiling, is very helpful with replacements and getting me the best deals!Great staff at F. Beach location.
Jenna S.
Jenna S.
1659998041
I have been coming here pretty much weekly since October of 2021. I’ve been helped by pretty much everyone on staff at one point or another I’m sure but Skylar J. Is by far one of my favorites! He’s very knowledgeable, always willing to break down something I’m not sure about, or just frankly need more information about. He helped me today, and remembered that one item I have always just missed because it’s out of stock so often, and told me that today it was available! I’m so happy I can try a new way to help my daughter when she’s in an position to require a rescue medication. Skylar always remembers me and is so pleasant and caring. Even if they had the worst products around(which they don’t), I’d probably still come here just because of Skylar and all the other staff here. In a time when it’s easy to overlook customer service, Skylar and the crew always seem to go above and beyond and I truly hope that Trulieve recognizes this and appreciates them!
Mike G.
Mike G.
1659370455
Great customer service Ashley C. Was a huge help! However this company doesn't care about its employees and under pays its staff. Always a long wait and nothing but excuses because they have a monopoly.
Chad S.
Chad S.
1656194287
This is possible the worst dispensary for online orders. I put my order in at 2pm arrived to the dispensary at 6pm only to be told there's an hour wait. The whole idea of online orders is no wait or a short 15 minute wait otherwise why even offer it. I've been to other locations in Jacksonville and this never happens this is exclusive to this location and exclusive in a bad way. The staff is friendly and knowledgeable which is helpful but only if you have patience and time if your in a rush this is not the location for you. Hopefully they can find a way to improve 🙏.
Rachel B.
Rachel B.
1655809697
Everyone there is super knowledgeable about all the products. They are always helpful on getting me the best deals for what I’m getting. Skyler and Meg are my favorites because they’ve been there the longest and always know what I want when I can’t decide. Top notch!!
Sage G.
Sage G.
1654975168
All the staff are so helpful! I’ve only recently become a medical user and the whole place is super friendly! I don’t feel embarrassed or out of place for my lack of knowledge. I really enjoy going to this place. Hannah is one of the sweetest bud tenders around! She’s so helpful and always answers my questions.
Ilene R.
Ilene R.
1654349987
The Fernandina Beach store always has a wait, but Ashley C makes it bearable. She always suggests great alternatives when other items are out of stock. She’s friendly and knowledgeable and I appreciate her ability to get me in and out of there expeditiously. Give her a raise!
Amanda P.
Amanda P.
1654280671
This review is specifically for Ash C. Ash is consistently and refreshingly a delight and I always find myself both relieved and excited for our interaction when I see that she will be my budtender. She’s incredibly competent and knowledgeable on the products as well as the system, hence the relief in knowing I will leave with the best medicine for me. And as far as being excited to see her - it’s really nice to see a smiling face and know that the person I’m about to talk to is kind and values kindness and exemplifies kindness towards everyone - not just me. That’s when you know it’s real. That’s the best word for Ash. She’s real - she’s authentic - she’s genuine. And when we live in an unsure world, it’s nice to be sure of someone in a really positive way. Good job on doing life well, Ash. Keep it up. You’re seen - and you’re doing it right even when it feels tough.
KYLE S.
KYLE S.
1652919360
Wonderful place and awesome people that work here...in particular Lynsie B! Goes above and beyond with each customer and their compassion shows through each interaction with patients. Home sweet home.
J C
J C
1652221745
It used to be great. Now that every person in Nassau has a card, it has become a struggle to get the products. They need another location in Nassau to take some pressure of this store. The online process needs to be better too. I should be able to walk in and get the product I ordered in less than 5 minutes. That is even if you can get the product you want because most of the time it is sold out.Update: the new online check-in process has improved things dramatically. Now all we need is to eliminate this scam called medical marijuana and just go recreational.Update to update 2022- The online check-in helps when/if they get around to fulfilling the order.Extremely long wait times. The bud is just still average but pricing has improved.
Amanda W.
Amanda W.
1648464839
Can y'all please remove the online order option? It used to take 1-4hrs to fill an online order now it takes 12-18+ hrs to fill and the store only holds it 24hrs now vs 48. This has become very frustrating in trying to plan my orders. I understand if you're short staffed but remove the online order option if its really not an option anymore. Thank u.
markerf16
markerf16
1647700928
Your experience here will depend on who you get. I have had smiley wonderful experiences here .. and I've had people shout at me rudely. A few of their employees seem to always be on edge! Sometimes they correct you with wrong information. Some of their premium weed can be very disappointing and very irregular in consistency. It's what we got in Yulee and I am grateful for them being here and that's why I gave 3 stars. A few of their employees there are always wonderful to deal with.
This is my first dispensary, and my utmost favorite. The daily deals are awesome, and the staff is always knowledgeable and friendly. I like it so much there I asked for an application!
Bailey M.
Bailey M.
1646087755
Everyone that works here is always so sweet and very helpful. You can see they’re very personable with the patients, it’s always a nice experience coming in~
Donna W.
Donna W.
1645363660
Skyler J. Is awesome. Well educated at what he does, goes above And beyond to help people. He got me on the right track. ❤️🥰
Lo E.
Lo E.
1644424675
I love this place. I always have a positive experience here and leave happy! Awesome service, friendly staff, plus yummy and effective products. It's clean, too!
sara W.
sara W.
1642170912
Skyler was fantastic! And had so much knowledge. He made me feel comfortable. So friendly and I would definitely come back and see him!
Courtney H.
Courtney H.
1641249930
I’ve always had the best experience in this store. Josh, Chris, and Megan always take good care of me and I just got the pleasure of meeting the newest Skyler J. Skyler was very knowledgeable and helpful with my purchase and helped explain each product I was buying. You guys are the best. Thank you!
Rachel D.
Rachel D.
1640952076
Came in on12/30/21 to pick up an online order and was so blessed to get Skyler J as my CSR. He was very knowledgeable when I asked questions about the product and the sales that were going on. He was very professional, yet I felt like we were old friends. Skyler definitely needs a raise and a pat on the back.
Debbie S.
Debbie S.
1640742131
These people are wonderful. Talked with Skyler J today and he was so knowledgeable and helped me tremendously. Great job Skyler, Happy New Year!!!
Jen E.
Jen E.
1640050644
The staff is super helpful... However WEIGH YOUR STUFF BEFORE YOU LEAVE.. I got 14g went home weighed it because it looked small... It was 9g... Made sure scale was working and weighed again... 9g... Was told by trulieve to return it .. went to return and they gave me another 14g... Decided to weigh in car... And again 9g this time 9.3 g... So you pay for 14g and say it's weighed by a machine... The machine that weighs must not be calibrated if the whole batch is missing 5g... So returned it again.. by this time manager was not too happy... But if u pay all this money you want to make sure you get what you pay for..... Robbery .. twice and yet they want to blame my scale... No your machines are robbing people... And telling us we can't weigh in house...SO CHECK BEFORE DRIVING OFF... ...the employees are awesome but the company is robbing customers...
Susan S.
Susan S.
1638640236
Always friendly, fast and reliable! I enjoy visiting the clean and organized store or leveraging delivery when I am busy. Knowledgeable staff helps with any and all questions.
Alan S.
Alan S.
1636572468
Bait and switch …. again and again… and they don’t tell you so once you are out the door it’s another trip to give it back … been going on for awhile and nothing but lame excuses. Guess this medicine doesn’t have to be as ordered. Wonder what state agency covers medicinal bait and switch?
M. H.
M. H.
1632013784
The Customer Service at this dispensary is better than others I've visited in Jax! They are usually well stocked and what I like best shorter wait time!!
Miranda B.
Miranda B.
1631222107
So I’ve had on and off experiences with Trulieve, but after the last year it’s been a good consistent one. I’ve decided to change my review because you can clearly tell they are doing the best they can and I haven’t had issues with being skipped in line for a while now, plus they’ve had steady inventory, (another win. )
Shawn X
Shawn X
1629002491
These people and place are amazing!!!! Just order on the website and everything is perfect!! They always have my order. With online check in it’s always a quick process. Fantastic staff.
Hailee H.
Hailee H.
1626618233
Cute little shop! Everyone was amazingly friendly, clean store, and very accepting of Walk INS. First time in a different Trulieve location out of my town - hope all the others are just as great!*Products matched description and product availability was great!
Lora E.
Lora E.
1626170191
I love this place. I always have a positive experience here, and leave happy! Awesome service, friendly staff, plus yummy and effective products. It's clean too!
J C
J C
1621092551
It used to be great. Now that every person in Nassau has a card, it has become a struggle to get the products. They need another location in Nassau to take some pressure of this store. The online process needs to be better too. I should be able to walk in and get the product I ordered in less than 5 minutes. That is even if you can get the product you want because most of the time it is sold out.Update: the new online check-in process has improved things dramatically. Now all we need is to eliminate this scam called medical marijuana and just go recreational.
David K.
David K.
1619210377
Time and time again you can order online then in store they don't have the product worst for service in my area
Olivia S.
Olivia S.
1618605663
They NEVER have anything in stock. *Maybe* 1/10 times you go do they actually have what you want, and forget about ordering online. They literally carry 5 things and they are the 5 things you never want. Staff is cool, very pleasant and knowledgeable.
Patti L.
Patti L.
1617818656
It might be a great place but I was told to leave because I didn't wear a mask!OUR STATE DOES NOT HAVE A MASK MANDATE!It took me two years to finally be able to afford the process. I was so happy to think my pain was now going to be bearable. Thanks for nothing. 😠
aaron E.
aaron E.
1617235114
The staff goes above and beyond to accommodate. Today Jordan took the time to walk around, pass out hats, & keep people comfortable during a long wait. A+
Tara B
Tara B
1616027357
Easy and fast - in and out - it can get busy sometimes at certain hours but usually I am pretty quick in and out. Great selection. Great deals sometimes too!
Michelle P.
Michelle P.
1613563181
Compared to the Jacksonville locations, this store is the bees knees. The employees were super pumped and enthusiastic, sounded very cheerful. This store is a little larger as well (at least the check out area) so I feel more comfortable with covid. My online order was ready in a few hours and then I was in and out to pick it up!
Morgan la F.
Morgan la F.
1613171657
I have shopped here several times, and in January on Senior Sunday Alex Moreno was my salesperson. He was very informative, took time to answer every question (and I had a few), and went throughout the store to find stock for me. He pointed out the things on sale, my discounts, etc. All in all a very pleasant experience, and I had no medicine in my system! Only fault is the store seems to be out of many things when I go there. I wish they had better logistics and inventory control.
Kristen F.
Kristen F.
1612910140
It’s a shame this is the only dispensary in Fernadina. I’d rather drive to the beaches or anywhere else in Jacksonville for that matter, to MUV or Fluent. This Trulieve location is ALWAYS low or out of stock on many items. Online ordering takes the better part of a day and in store waiting can take two hours just to be told they don’t have what you want or need. Hopefully another option will open soon. I am definitely done with Trulieve.
Jack T.
Jack T.
1612635814
Trulieve 🥇🔥❤️🏁🇺🇸 always comes throughFernandina Beach location is exceptional and it was a delightful experience.. tremendous support and product from this company and this location does not disappoint they held my order overnight and I promptly got in first thing in the morning and was first in line and got to use all my points and discounts and got the product that I wanted to get was excited and happy this truly makes it what it should be and what it is all about I will never stop using this company or this location and would highly recommend it to anyone in Jacksonville have a nice pleasant drive and enjoy the visit.. very accessible from i-95 and it was nice to take the scenic route home today along A1A.
Dawn L.
Dawn L.
1611430333
GREAT EXPERIENCE!! ALL STAFF WAS VERY KNOWLEDGEABLE!! THANK YOU ALL!! IT WAS MY FIRST VISIT SO I WAS NERVOUS, BUT THANKS TO THE STAFF THEY MADE ME FEEL COMFORTABLE!! THANK YOU DAWN LADLEE!!
J C
J C
1609959011
It used to be great. Now that every person in Nassau has a card, it has become a struggle to get the products. They need another location in Nassau to take some pressure of this store. The online process needs to be better too. I should be able to walk in and get the product I ordered in less than 5 minutes. That is even if you can get the product you want because most of the time it is sold out.
Damon M.
Damon M.
1609427377
So nice and friendly I love this place and the last 2 visits on 12/29/20 and 12/30/20 were awesome and the best best people I have had the pleasure of meeting checked me out on both days the were really cool guys to deal with thank you for the awesome experience
J M.
J M.
1608250390
Would give them a zero if I could!!! Wait times are way to long!!! Checked in online waited 40 minutes then was told it would be another hour because I should've come in! Don't give an online check in option if you don't honor it!!! This is my second trip today and the excuse @ 1:30 today was it was lunch time! Are you kidding me?? Trulieve has to do better. This is people's medication not a game!! Don't claim to be a pharmacy if you can't uphold your end of the deal!!!
Gail B.
Gail B.
1607090414
Always a great time at TrulieveAmazing service from the Fernandina store ordered delivery at 8am and had it in my hand before lunch. Always great service THANK YOUGail Shipes
Fluffy
Fluffy
1606237243
When I went in to use my birthday discount the employee pressured me to not use it. I tried to use it 3x over and he kept talking me out of it :/ I don't buy often and its the end of the month so I've missed out on my discount. Your employees shouldn't be pressuring medical patients to buy more to be able to use a discount
Robin T.
Robin T.
1605810499
Alex is amazing and very helpful on keeping us informed on deals thanks for your help and services!😁🖐
Lisa J.
Lisa J.
1603390006
This place was awesome. They are always out of stock of most the good stuff. And the wait to find out they are out was 30 minutes just so I could walk out empty handed! Yulee is getting a Muv dispensary opening up soon so trulieve will be losing a lot of once loyal customers. Ps. Suterra is where I'm going today to get what trulieve is always out of these days.Extremely poor mgmt service!!!!!
Barbara G.
Barbara G.
1600264349
Excellent
kelly
kelly
1600093792
They never have any stock. They aren’t even open an hour and they are out of stock of their minis, same thing happens with their ground. Who ever is running the place needs to learn supply and demand. They obviously don’t know how to stock for the demand. They may need to look into a new manager.
Adam W.
Adam W.
1599856702
This place never disappoints
pamela L.
pamela L.
1599520626
Store and cashiers was on top of everything...thanks truelieve
Calvin C.
Calvin C.
1599429241
Courteous staff. Very knowledgeable. Helped me and had me on my way in no time. Great for my busy schedule
pinupgrl J.
pinupgrl J.
1598902076
Friendly staff, knowledgeable on all products, I never have an issue getting what I need, the website is convenient for making online shopping a breeze! The product and friendly staff makes this the only medical marijuana store I'll ever go to! Thanks again Trulieve 💚
Rena B.
Rena B.
1598282695
Staff was great! Kaleb who is 5 days new was awesome! He's a great people person and I enjoyed talking to him. The facility was clean as well!
rich M.
rich M.
1596242381
So far so good. Staff here is accommodating and friendly. No hassles EXCEPT they never seem to have any flower in stock.
Michelle S.
Michelle S.
1595991015
Very friendly. Knowledgeable. Eager to help.
Amity D.
Amity D.
1595266214
I love the staff ! Compassionate.Considerate.Caring Knowledgable !!! I have 1 issue .For the last few weeks on Monday and Thursday The site is crashing and stock isn’t loaded first thing at the open of business ..Today I could never get on to get minis.i went to the store at 918 and the line was very discouraging!!..Seems like a lot of $$$$ for the company ...Is there new IT ? Very frustrating..Please fix !!!!IThe first hour (I thought ) is for compromised patients not everyone freaking out because they can’t order online ....
davon J.
davon J.
1594933301
Nice clean place!! Extremely friendly associates!!! Will definitely be back!!
Jack C.
Jack C.
1594323465
The people are great and very knowledgeable and helpful
Collon T.
Collon T.
1590510649
Place is awesome and the people could not be more friendly and helpful
Jay J.
Jay J.
1590417984
Always the best customer service. I have had nothing but good experiences when I've been here.
I ordered from the FERNANDINA BEACH ,store on April 01 before noon, the store is in my neighborhood. My medicine still hasn’t been delivered. The delivery guy Jordan , that I called to confirm his recording on his phone says you can’t leave a message because he haven’t set up his mailbox. In the meantime you can’t can’t get a call in to the store because their not answering the phone. Online chat, I waited 15 minutes until it finally said that no one is available and it closed. Why tell you that they will deliver to immune compromised and seniors can get free delivery if you don’t bring their medicine and it’s 24 hours later! All they want is you CASH IN HAND and don’t give you your discounts. Always less than your percentage, Veterans especially! I will be happy when this area get more dispensaries, it’s about competition and how you treat your customers. When there are a few choices where you can spend your the services is better. They can keep that order!
Evangeline C.
Evangeline C.
1581278391
I love Trulieve! Ive been to 2 grand-openings. Got my swag🌲.Their flower is very good & I love my trustick
Teresa W.
Teresa W.
1580849571
Staff ARE AMAZING! Very educated, explain in ways that I can understand. Beautiful modern decor, yet very calm and uplifting atmosphere. Doesn't matter how much pain I'm in when I walk in I can't help but smile. The different products I have tried have impressively lightened my chronic pain and inflammation, and appreciate all my little rays of sunshine that work there.
Sandy G.
Sandy G.
1580398317
This Trulieve dispensary was amazing! Friendly and helpful staff, clean and spacious facility, and safe feeling environment. An absolute pleasure to visit!
Nori S.
Nori S.
1576843190
Clean and organized! A whole bunch of compassion! From the time you walk in the door! Knowledgeable staff will steer you right to help with your individual needs! Decent stock in the mornings but can get slim as the day goes on. Early bird gets the BUD!
carey C.
carey C.
1571340596
I know I've reviewed the store before but all I have are great things to say. Every time I come here, everyone is friendly and extremely courteous. I get texts and emails letting me know what sales are going on and what's in stock. I would suggest signing up for alerts. Oh, and it's right up the road from me. Thanks to Wes, Ben and Skyler.
Maggie W.
Maggie W.
1571250802
I cannot say enough good things about the crew here! I genuinely feel awesome when I leave... even before I get HAF 🤪Honestly though, you guys have helped so many people here & we love you for it!
Next Reviews
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474285 E State Rd 200
Fernandina Beach, FL 32034

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CLOSED
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    Payment Methods:

    Cash Only
    ATM Available On Site

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    Trulieve Deals and Discounts

    Everyday Discounts

    1st Order

    60% OFF

    2nd Order

    50% OFF

    3rd Order

    40% OFF

    Veterans Discount

    20% OFF

    Seniors 55+ Discount

    10% OFF

    Industry Discount

    20% OFF

    Pediatric Discount

    20% OFF

    SNAP Discount

    10% OFF

    Birthday Discount

    25% OFF

    Refer a Friend

    50% OFF For You & Your Friend

    ABOUT THIS DISPENSARY

    Trulieve, located at 474285 E State Rd 200 in Fernandina Beach, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: $15 delivery fee.

    License Number: MMTC-2015-0005

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Fernandina Beach does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Trulieve

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Trulieve in Fernandina Beach online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Tim
    Tim
    1703008821
    Always a busy location but the team is efficient and moves through the wait list very fast. Staff is friendly and helpful
    Danny B.
    Danny B.
    1699462688
    I live at the tip of North Jax, where the only dispensary around is a MÜV that is a bit overpriced & has a small waiting room that is Always full.. So I tend to go out of my way to come to this Trulieve branch that has great staff & usually a sizable variety of quality products at a fair price. My Only complaint is similar to many others I have heard & read. That is that their front desk patient processing method tends to be chaotic & make little sense.. It doesn't seem to matter if you took the time to order ahead online & even opt for "express order", you can still end up waiting around an hour or more, while several "walk-ins" & non-express pick-ups get called before you somehow.. So what's the point of the "express" option then?! Just saying, it upsets a Lot of us patients who are on a timeframe & made a point to order online ahead of time to avoid that exact problem but still get skipped or made to wait as long (or longer) than the walk-ins.After reading the reviews on all the Trulieve branches in Jax/Fernandina, this seems to be a common problem they all face..If the owner(s) happen to read this, might I suggest dedicating a register/budtender to specifically Express orders to keep the line moving more efficiently. At least upon opening & during rush hours.Other than that, this dispensary is fantastic!
    Samantha H.
    Samantha H.
    1699319554
    Everytime I try to get a delivery it's ALWAYS A PROBLEM. I understand being a day late but a 3 4 and sometimes just cancels my order. Some of us don't have transportation and can't come wait 2 hrs. They call and say they will call us back with info but guess what 24 hrs later I'm still waiting.
    Ross W.
    Ross W.
    1698604726
    Staff are always great. The online service is misleading (products missing in person but available online.) The wait times in the waitly site are inaccurate. I always spend more than 45 minutes waiting whether it's for a walk in or pick up. When I have to go to Trulieve it is truly the worst part of my day. Update: This isn't just one visit. Today I waited for 40 minutes and I looked on the website while I was in the waiting room and they said part of what I wanted was in stock only to be told they were out of everything I wanted, even alternatives. CVS is never OUT OF XANAX. Walgreens is never OUT OF AMOXICILLIN. Trulieve is a joke and we as patients are the punchline.
    Cody W.
    Cody W.
    1698089983
    Every single time here it’s a 40 minute plus wait no matter if you have a pick up, express order, or walking in. The most poorly managed Trulieve I have ever been to. I’d rather drive 35 minutes out of my way to to get my order in 5-10 minutes then ever step foot in Fernindina Trulive again.
    Angela
    Angela
    1697305266
    I’m sitting here waiting for an express order. Been waiting 25 min AFTER I CHECKED IN ONLINE! Still waiting. Perhaps some friendly competition might be helpful. I may need to start going out of my way to the next closest dispensary if the time I wait here I could have been to Jax and back by now. Not good business. These employees are AMAZING but they NEED MORE HELP.!!!
    Melissa C.
    Melissa C.
    1696095243
    Is there a no star??? My boyfriend and I both went in today. Both customer service agents wouldn't offer ANY specials. They were BOTH very rude and unhelpful.I am switching over to MUV!Never again will I go the the true in Fernandina!
    charles P.
    charles P.
    1694703441
    Seems like everything really flows now here at Trulieve in Fernandina Beach Florida. My bud, tender Brianna, at the Fernandina Beach store. Here, is very knowledgeable about all the products and super friendly just as nice as she can be and this makes a world of difference when you’re getting the real TRULIEVE experience and I appreciate y’all 😤 much love 🫶🏽
    Robert W.
    Robert W.
    1691782563
    This is my 3rd time coming to this location. Everytime it has taken an hour to get my online order. The staff just seems to take one person at a time. No one seems like they are working. Just waking around... there's no reason it should take so long. Every other place it takes 10 mins at the most. Poor management...
    Jesse V.
    Jesse V.
    1690479328
    Just picked up my order from this Trulieve and had a great time, I had accidentally sent my order to a different store but Grant And Hannah helped me get my order re packed and helped get all the discounts applied. I was kinda having a bad day but y’all made it better, thank y’all again!!
    Tommydatrapper
    Tommydatrapper
    1690316762
    It's worth the drive to go somewhere else. If they don't like you they won't hook you up. They literally will let employees prepay while waiting in line and pick up their bag when they still have other people waiting to purchase and then turn us away because there wasn't enough time to purchase before 9, well then why not let other people purchase them give out the bags after nine like the employees? It was two different people one was ash and the other was Hannah. Don't get me wrong though ash is very nice and will definitely hook up the price. I see this location go through a lot of management being the only dispensary and being open as long as they have you would think they would have worked all this out. But I guess it's hard when you cutting up talking and being ok your phone at work. Hope the location gets better.
    Joe L.
    Joe L.
    1687830397
    Very friendly and accommodating staff. Will go out of their way to help you get what you need. Two 👍👍.. you all rock,keep up the good work.
    Joe P.
    Joe P.
    1685549152
    Trulieve overall is fantastic! However, I would not invest in the new batch of Northern lights. Very very weak. Not like Northern lights or not like the ones I've had in the past. The high only lasts for 30 minutes tops. However, getting it only $15 on sale I guess I can't complain too much. Either way I would stay away from that one!.
    Anthony B.
    Anthony B.
    1685199666
    Store sells good products, products are 5 stars.The two star rating is for the extensive wait times. I have never had to wait 45 minutes at any other store, and this is with a standing order I placed hours prior.
    Ashley L.
    Ashley L.
    1684963900
    My favorite place especially when they have specials!?!!
    Brooke H.
    Brooke H.
    1681414447
    Lynsie (sorry if I spelled it wrong) is one of my favorite people there. She’s always in a good mood. Tonie checked me out and was so helpful and patient with the last minute exchange of my order. I also wanted to mention Fred because he’s very knowledgeable and a great asset to Trulieve! I’ve always had a great experience at the Fernandina location! Thanks for always working hard for us even when we’re impatient💙Oh, and if you haven’t met the person at the front desk with the GORGEOUS hair.. so sweet and has the best smile!
    Vickie C.
    Vickie C.
    1674149090
    I always have the best experience at Trulieve in Fernandina Beach. Everyone is so friendly and so informative. They make me feel very comfortable and confident with my purchases.I was in this morning and Josh W was checking people in. He could not have been more friendly and helpful. He offered water multiple times - as new people came in. He kept everyone aware of their place in line. He was very gracious.The whole experience was great - but it really helps when someone like Josh W makes the first steps so pleasant.
    Susan E.
    Susan E.
    1673024674
    My overall experience at the store has always been great. Sometimes the wait can be a little lengthy, but considering the amount of business they get along with it being the only store in our county, I myself think they do a great job at getting you in and out as quickly as possible. Greeters are always super friendly. The team members seem to be very knowledgeable and are very accommodating when a product you order is not available. Shout out to Money Meg, she does an exceptional job at managing her employees and always makes sure her customers are happy when they walk out the door! She always has a smile and is super sweet! Way to go team! Keep up the great work!
    Tori P.
    Tori P.
    1671921868
    Lovely staff, great playlist. Super accommodating when having to make changes on the spot. Don't know who my greeters was but he was a red head with glasses and was extremely nice when entering and exiting. I even saw him help a patient with how to open a product. My cashier was another gentleman with long black hair with glasses and we had to make changes with the order but he was accommodating and helped me with looking on the bright side. Highly recommend this location.
    Josh C.
    Josh C.
    1669841682
    Money Meg was so helpful and patient with all my questions no matter how dumb or odd. I really appreciate all the help she has shown me and really look forward to seeing her again next month.Thank you for everything, Josh Cook
    docizn
    docizn
    1667848699
    Devin the general manager was extremely helpful in resolving an issue. He listened to my concerns and worked with me in the most kind and considerate manner. In addition, he explained, in a way I could understand, different products and dosing procedures to insure the medicine is properly administered. Great experience!
    Shannon M.
    Shannon M.
    1666884945
    The employees are so nice and helpful. They offer bottles of water while you wait. Great ambiance with the music. Could use better sunshades in the lobby. Overall, highly recommend. I love these people
    Rebecca B.
    Rebecca B.
    1665615307
    Skyler J and his team really looked out for me and ensured that I had a fantastic experience with them yesterday. I appreciate you and your team Skyler J. Thanks for looking out. Y'all are always so friendly and welcoming with warm smiles and outgoing personalities. Keep up the greatness!
    Bailey C.
    Bailey C.
    1664126533
    Almost all the reviews on here are about long wait times. But honestly the team makes up for the long wait time, they always have the right information and good replacements for products that they are out off. Meg is very nice and sweet, she always have the brightest smiles. She will find what I’m looking for and if they don’t have what I’m looking for she always has the best recommendations. AA is always looking out for her team members, she’s very helpful and does a great job with customers. Marsha at the host spot was amazing, she handle all the patients very well in the waiting rooms, especially the ones complaining about the wait time, she kept it very professional.
    Rachael F.
    Rachael F.
    1661383818
    Went to Trulieve for the first time today with my husband and had a great experience. Skylar J. helped us out and was awesome about explaining all of the products to us. We left happy, and so far everything he recommended has been on point.
    Holly M.
    Holly M.
    1660939337
    Ash C and Josh F are the nicest folks! Ash always takes the time to make sure I’m getting the best products for my needs and she’s always happy to help!Josh is always smiling, is very helpful with replacements and getting me the best deals!Great staff at F. Beach location.
    Jenna S.
    Jenna S.
    1659998041
    I have been coming here pretty much weekly since October of 2021. I’ve been helped by pretty much everyone on staff at one point or another I’m sure but Skylar J. Is by far one of my favorites! He’s very knowledgeable, always willing to break down something I’m not sure about, or just frankly need more information about. He helped me today, and remembered that one item I have always just missed because it’s out of stock so often, and told me that today it was available! I’m so happy I can try a new way to help my daughter when she’s in an position to require a rescue medication. Skylar always remembers me and is so pleasant and caring. Even if they had the worst products around(which they don’t), I’d probably still come here just because of Skylar and all the other staff here. In a time when it’s easy to overlook customer service, Skylar and the crew always seem to go above and beyond and I truly hope that Trulieve recognizes this and appreciates them!
    Mike G.
    Mike G.
    1659370455
    Great customer service Ashley C. Was a huge help! However this company doesn't care about its employees and under pays its staff. Always a long wait and nothing but excuses because they have a monopoly.
    Chad S.
    Chad S.
    1656194287
    This is possible the worst dispensary for online orders. I put my order in at 2pm arrived to the dispensary at 6pm only to be told there's an hour wait. The whole idea of online orders is no wait or a short 15 minute wait otherwise why even offer it. I've been to other locations in Jacksonville and this never happens this is exclusive to this location and exclusive in a bad way. The staff is friendly and knowledgeable which is helpful but only if you have patience and time if your in a rush this is not the location for you. Hopefully they can find a way to improve 🙏.
    Rachel B.
    Rachel B.
    1655809697
    Everyone there is super knowledgeable about all the products. They are always helpful on getting me the best deals for what I’m getting. Skyler and Meg are my favorites because they’ve been there the longest and always know what I want when I can’t decide. Top notch!!
    Sage G.
    Sage G.
    1654975168
    All the staff are so helpful! I’ve only recently become a medical user and the whole place is super friendly! I don’t feel embarrassed or out of place for my lack of knowledge. I really enjoy going to this place. Hannah is one of the sweetest bud tenders around! She’s so helpful and always answers my questions.
    Ilene R.
    Ilene R.
    1654349987
    The Fernandina Beach store always has a wait, but Ashley C makes it bearable. She always suggests great alternatives when other items are out of stock. She’s friendly and knowledgeable and I appreciate her ability to get me in and out of there expeditiously. Give her a raise!
    Amanda P.
    Amanda P.
    1654280671
    This review is specifically for Ash C. Ash is consistently and refreshingly a delight and I always find myself both relieved and excited for our interaction when I see that she will be my budtender. She’s incredibly competent and knowledgeable on the products as well as the system, hence the relief in knowing I will leave with the best medicine for me. And as far as being excited to see her - it’s really nice to see a smiling face and know that the person I’m about to talk to is kind and values kindness and exemplifies kindness towards everyone - not just me. That’s when you know it’s real. That’s the best word for Ash. She’s real - she’s authentic - she’s genuine. And when we live in an unsure world, it’s nice to be sure of someone in a really positive way. Good job on doing life well, Ash. Keep it up. You’re seen - and you’re doing it right even when it feels tough.
    KYLE S.
    KYLE S.
    1652919360
    Wonderful place and awesome people that work here...in particular Lynsie B! Goes above and beyond with each customer and their compassion shows through each interaction with patients. Home sweet home.
    J C
    J C
    1652221745
    It used to be great. Now that every person in Nassau has a card, it has become a struggle to get the products. They need another location in Nassau to take some pressure of this store. The online process needs to be better too. I should be able to walk in and get the product I ordered in less than 5 minutes. That is even if you can get the product you want because most of the time it is sold out.Update: the new online check-in process has improved things dramatically. Now all we need is to eliminate this scam called medical marijuana and just go recreational.Update to update 2022- The online check-in helps when/if they get around to fulfilling the order.Extremely long wait times. The bud is just still average but pricing has improved.
    Amanda W.
    Amanda W.
    1648464839
    Can y'all please remove the online order option? It used to take 1-4hrs to fill an online order now it takes 12-18+ hrs to fill and the store only holds it 24hrs now vs 48. This has become very frustrating in trying to plan my orders. I understand if you're short staffed but remove the online order option if its really not an option anymore. Thank u.
    markerf16
    markerf16
    1647700928
    Your experience here will depend on who you get. I have had smiley wonderful experiences here .. and I've had people shout at me rudely. A few of their employees seem to always be on edge! Sometimes they correct you with wrong information. Some of their premium weed can be very disappointing and very irregular in consistency. It's what we got in Yulee and I am grateful for them being here and that's why I gave 3 stars. A few of their employees there are always wonderful to deal with.
    This is my first dispensary, and my utmost favorite. The daily deals are awesome, and the staff is always knowledgeable and friendly. I like it so much there I asked for an application!
    Bailey M.
    Bailey M.
    1646087755
    Everyone that works here is always so sweet and very helpful. You can see they’re very personable with the patients, it’s always a nice experience coming in~
    Donna W.
    Donna W.
    1645363660
    Skyler J. Is awesome. Well educated at what he does, goes above And beyond to help people. He got me on the right track. ❤️🥰
    Lo E.
    Lo E.
    1644424675
    I love this place. I always have a positive experience here and leave happy! Awesome service, friendly staff, plus yummy and effective products. It's clean, too!
    sara W.
    sara W.
    1642170912
    Skyler was fantastic! And had so much knowledge. He made me feel comfortable. So friendly and I would definitely come back and see him!
    Courtney H.
    Courtney H.
    1641249930
    I’ve always had the best experience in this store. Josh, Chris, and Megan always take good care of me and I just got the pleasure of meeting the newest Skyler J. Skyler was very knowledgeable and helpful with my purchase and helped explain each product I was buying. You guys are the best. Thank you!
    Rachel D.
    Rachel D.
    1640952076
    Came in on12/30/21 to pick up an online order and was so blessed to get Skyler J as my CSR. He was very knowledgeable when I asked questions about the product and the sales that were going on. He was very professional, yet I felt like we were old friends. Skyler definitely needs a raise and a pat on the back.
    Debbie S.
    Debbie S.
    1640742131
    These people are wonderful. Talked with Skyler J today and he was so knowledgeable and helped me tremendously. Great job Skyler, Happy New Year!!!
    Jen E.
    Jen E.
    1640050644
    The staff is super helpful... However WEIGH YOUR STUFF BEFORE YOU LEAVE.. I got 14g went home weighed it because it looked small... It was 9g... Made sure scale was working and weighed again... 9g... Was told by trulieve to return it .. went to return and they gave me another 14g... Decided to weigh in car... And again 9g this time 9.3 g... So you pay for 14g and say it's weighed by a machine... The machine that weighs must not be calibrated if the whole batch is missing 5g... So returned it again.. by this time manager was not too happy... But if u pay all this money you want to make sure you get what you pay for..... Robbery .. twice and yet they want to blame my scale... No your machines are robbing people... And telling us we can't weigh in house...SO CHECK BEFORE DRIVING OFF... ...the employees are awesome but the company is robbing customers...
    Susan S.
    Susan S.
    1638640236
    Always friendly, fast and reliable! I enjoy visiting the clean and organized store or leveraging delivery when I am busy. Knowledgeable staff helps with any and all questions.
    Alan S.
    Alan S.
    1636572468
    Bait and switch …. again and again… and they don’t tell you so once you are out the door it’s another trip to give it back … been going on for awhile and nothing but lame excuses. Guess this medicine doesn’t have to be as ordered. Wonder what state agency covers medicinal bait and switch?
    M. H.
    M. H.
    1632013784
    The Customer Service at this dispensary is better than others I've visited in Jax! They are usually well stocked and what I like best shorter wait time!!
    Miranda B.
    Miranda B.
    1631222107
    So I’ve had on and off experiences with Trulieve, but after the last year it’s been a good consistent one. I’ve decided to change my review because you can clearly tell they are doing the best they can and I haven’t had issues with being skipped in line for a while now, plus they’ve had steady inventory, (another win. )
    Shawn X
    Shawn X
    1629002491
    These people and place are amazing!!!! Just order on the website and everything is perfect!! They always have my order. With online check in it’s always a quick process. Fantastic staff.
    Hailee H.
    Hailee H.
    1626618233
    Cute little shop! Everyone was amazingly friendly, clean store, and very accepting of Walk INS. First time in a different Trulieve location out of my town - hope all the others are just as great!*Products matched description and product availability was great!
    Lora E.
    Lora E.
    1626170191
    I love this place. I always have a positive experience here, and leave happy! Awesome service, friendly staff, plus yummy and effective products. It's clean too!
    J C
    J C
    1621092551
    It used to be great. Now that every person in Nassau has a card, it has become a struggle to get the products. They need another location in Nassau to take some pressure of this store. The online process needs to be better too. I should be able to walk in and get the product I ordered in less than 5 minutes. That is even if you can get the product you want because most of the time it is sold out.Update: the new online check-in process has improved things dramatically. Now all we need is to eliminate this scam called medical marijuana and just go recreational.
    David K.
    David K.
    1619210377
    Time and time again you can order online then in store they don't have the product worst for service in my area
    Olivia S.
    Olivia S.
    1618605663
    They NEVER have anything in stock. *Maybe* 1/10 times you go do they actually have what you want, and forget about ordering online. They literally carry 5 things and they are the 5 things you never want. Staff is cool, very pleasant and knowledgeable.
    Patti L.
    Patti L.
    1617818656
    It might be a great place but I was told to leave because I didn't wear a mask!OUR STATE DOES NOT HAVE A MASK MANDATE!It took me two years to finally be able to afford the process. I was so happy to think my pain was now going to be bearable. Thanks for nothing. 😠
    aaron E.
    aaron E.
    1617235114
    The staff goes above and beyond to accommodate. Today Jordan took the time to walk around, pass out hats, & keep people comfortable during a long wait. A+
    Tara B
    Tara B
    1616027357
    Easy and fast - in and out - it can get busy sometimes at certain hours but usually I am pretty quick in and out. Great selection. Great deals sometimes too!
    Michelle P.
    Michelle P.
    1613563181
    Compared to the Jacksonville locations, this store is the bees knees. The employees were super pumped and enthusiastic, sounded very cheerful. This store is a little larger as well (at least the check out area) so I feel more comfortable with covid. My online order was ready in a few hours and then I was in and out to pick it up!
    Morgan la F.
    Morgan la F.
    1613171657
    I have shopped here several times, and in January on Senior Sunday Alex Moreno was my salesperson. He was very informative, took time to answer every question (and I had a few), and went throughout the store to find stock for me. He pointed out the things on sale, my discounts, etc. All in all a very pleasant experience, and I had no medicine in my system! Only fault is the store seems to be out of many things when I go there. I wish they had better logistics and inventory control.
    Kristen F.
    Kristen F.
    1612910140
    It’s a shame this is the only dispensary in Fernadina. I’d rather drive to the beaches or anywhere else in Jacksonville for that matter, to MUV or Fluent. This Trulieve location is ALWAYS low or out of stock on many items. Online ordering takes the better part of a day and in store waiting can take two hours just to be told they don’t have what you want or need. Hopefully another option will open soon. I am definitely done with Trulieve.
    Jack T.
    Jack T.
    1612635814
    Trulieve 🥇🔥❤️🏁🇺🇸 always comes throughFernandina Beach location is exceptional and it was a delightful experience.. tremendous support and product from this company and this location does not disappoint they held my order overnight and I promptly got in first thing in the morning and was first in line and got to use all my points and discounts and got the product that I wanted to get was excited and happy this truly makes it what it should be and what it is all about I will never stop using this company or this location and would highly recommend it to anyone in Jacksonville have a nice pleasant drive and enjoy the visit.. very accessible from i-95 and it was nice to take the scenic route home today along A1A.
    Dawn L.
    Dawn L.
    1611430333
    GREAT EXPERIENCE!! ALL STAFF WAS VERY KNOWLEDGEABLE!! THANK YOU ALL!! IT WAS MY FIRST VISIT SO I WAS NERVOUS, BUT THANKS TO THE STAFF THEY MADE ME FEEL COMFORTABLE!! THANK YOU DAWN LADLEE!!
    J C
    J C
    1609959011
    It used to be great. Now that every person in Nassau has a card, it has become a struggle to get the products. They need another location in Nassau to take some pressure of this store. The online process needs to be better too. I should be able to walk in and get the product I ordered in less than 5 minutes. That is even if you can get the product you want because most of the time it is sold out.
    Damon M.
    Damon M.
    1609427377
    So nice and friendly I love this place and the last 2 visits on 12/29/20 and 12/30/20 were awesome and the best best people I have had the pleasure of meeting checked me out on both days the were really cool guys to deal with thank you for the awesome experience
    J M.
    J M.
    1608250390
    Would give them a zero if I could!!! Wait times are way to long!!! Checked in online waited 40 minutes then was told it would be another hour because I should've come in! Don't give an online check in option if you don't honor it!!! This is my second trip today and the excuse @ 1:30 today was it was lunch time! Are you kidding me?? Trulieve has to do better. This is people's medication not a game!! Don't claim to be a pharmacy if you can't uphold your end of the deal!!!
    Gail B.
    Gail B.
    1607090414
    Always a great time at TrulieveAmazing service from the Fernandina store ordered delivery at 8am and had it in my hand before lunch. Always great service THANK YOUGail Shipes
    Fluffy
    Fluffy
    1606237243
    When I went in to use my birthday discount the employee pressured me to not use it. I tried to use it 3x over and he kept talking me out of it :/ I don't buy often and its the end of the month so I've missed out on my discount. Your employees shouldn't be pressuring medical patients to buy more to be able to use a discount
    Robin T.
    Robin T.
    1605810499
    Alex is amazing and very helpful on keeping us informed on deals thanks for your help and services!😁🖐
    Lisa J.
    Lisa J.
    1603390006
    This place was awesome. They are always out of stock of most the good stuff. And the wait to find out they are out was 30 minutes just so I could walk out empty handed! Yulee is getting a Muv dispensary opening up soon so trulieve will be losing a lot of once loyal customers. Ps. Suterra is where I'm going today to get what trulieve is always out of these days.Extremely poor mgmt service!!!!!
    Barbara G.
    Barbara G.
    1600264349
    Excellent
    kelly
    kelly
    1600093792
    They never have any stock. They aren’t even open an hour and they are out of stock of their minis, same thing happens with their ground. Who ever is running the place needs to learn supply and demand. They obviously don’t know how to stock for the demand. They may need to look into a new manager.
    Adam W.
    Adam W.
    1599856702
    This place never disappoints
    pamela L.
    pamela L.
    1599520626
    Store and cashiers was on top of everything...thanks truelieve
    Calvin C.
    Calvin C.
    1599429241
    Courteous staff. Very knowledgeable. Helped me and had me on my way in no time. Great for my busy schedule
    pinupgrl J.
    pinupgrl J.
    1598902076
    Friendly staff, knowledgeable on all products, I never have an issue getting what I need, the website is convenient for making online shopping a breeze! The product and friendly staff makes this the only medical marijuana store I'll ever go to! Thanks again Trulieve 💚
    Rena B.
    Rena B.
    1598282695
    Staff was great! Kaleb who is 5 days new was awesome! He's a great people person and I enjoyed talking to him. The facility was clean as well!
    rich M.
    rich M.
    1596242381
    So far so good. Staff here is accommodating and friendly. No hassles EXCEPT they never seem to have any flower in stock.
    Michelle S.
    Michelle S.
    1595991015
    Very friendly. Knowledgeable. Eager to help.
    Amity D.
    Amity D.
    1595266214
    I love the staff ! Compassionate.Considerate.Caring Knowledgable !!! I have 1 issue .For the last few weeks on Monday and Thursday The site is crashing and stock isn’t loaded first thing at the open of business ..Today I could never get on to get minis.i went to the store at 918 and the line was very discouraging!!..Seems like a lot of $$$$ for the company ...Is there new IT ? Very frustrating..Please fix !!!!IThe first hour (I thought ) is for compromised patients not everyone freaking out because they can’t order online ....
    davon J.
    davon J.
    1594933301
    Nice clean place!! Extremely friendly associates!!! Will definitely be back!!
    Jack C.
    Jack C.
    1594323465
    The people are great and very knowledgeable and helpful
    Collon T.
    Collon T.
    1590510649
    Place is awesome and the people could not be more friendly and helpful
    Jay J.
    Jay J.
    1590417984
    Always the best customer service. I have had nothing but good experiences when I've been here.
    I ordered from the FERNANDINA BEACH ,store on April 01 before noon, the store is in my neighborhood. My medicine still hasn’t been delivered. The delivery guy Jordan , that I called to confirm his recording on his phone says you can’t leave a message because he haven’t set up his mailbox. In the meantime you can’t can’t get a call in to the store because their not answering the phone. Online chat, I waited 15 minutes until it finally said that no one is available and it closed. Why tell you that they will deliver to immune compromised and seniors can get free delivery if you don’t bring their medicine and it’s 24 hours later! All they want is you CASH IN HAND and don’t give you your discounts. Always less than your percentage, Veterans especially! I will be happy when this area get more dispensaries, it’s about competition and how you treat your customers. When there are a few choices where you can spend your the services is better. They can keep that order!
    Evangeline C.
    Evangeline C.
    1581278391
    I love Trulieve! Ive been to 2 grand-openings. Got my swag🌲.Their flower is very good & I love my trustick
    Teresa W.
    Teresa W.
    1580849571
    Staff ARE AMAZING! Very educated, explain in ways that I can understand. Beautiful modern decor, yet very calm and uplifting atmosphere. Doesn't matter how much pain I'm in when I walk in I can't help but smile. The different products I have tried have impressively lightened my chronic pain and inflammation, and appreciate all my little rays of sunshine that work there.
    Sandy G.
    Sandy G.
    1580398317
    This Trulieve dispensary was amazing! Friendly and helpful staff, clean and spacious facility, and safe feeling environment. An absolute pleasure to visit!
    Nori S.
    Nori S.
    1576843190
    Clean and organized! A whole bunch of compassion! From the time you walk in the door! Knowledgeable staff will steer you right to help with your individual needs! Decent stock in the mornings but can get slim as the day goes on. Early bird gets the BUD!
    carey C.
    carey C.
    1571340596
    I know I've reviewed the store before but all I have are great things to say. Every time I come here, everyone is friendly and extremely courteous. I get texts and emails letting me know what sales are going on and what's in stock. I would suggest signing up for alerts. Oh, and it's right up the road from me. Thanks to Wes, Ben and Skyler.
    Maggie W.
    Maggie W.
    1571250802
    I cannot say enough good things about the crew here! I genuinely feel awesome when I leave... even before I get HAF 🤪Honestly though, you guys have helped so many people here & we love you for it!
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