Trulieve Dispensary in Fort Lauderdale, FL

Trulieve Fort Lauderdale Dispensary
4.7
Based on 2239 reviews
Stsphenson B.
Stsphenson B.
1714336570
This location has great service and the friendliest employees. All are exceptionally helpful, but two people outshine others. One person is Jeffrey Raikes. He's one of the "originals". I've been going to this location for over 5 years, and his personality has been the same. Always smiling, always eager to please. When I go there, I always wish that he serves me. If you are ever able to be in his presence, you'll know why. Thanks for your service Jeffrey.
Very good staff.. they actually try hard.. and are blamed alot for things they can't control.. I've witnessed it first hand.. I've always had a great experience here.. if I ever had a problem with product.. they will make it right.. highly recommend very professional and chill-Dev
Joshua L.
Joshua L.
1711734736
Frank was Amazing and helpful. Made sure I got the right product at the right price highly recommend.
fernando Q.
fernando Q.
1710784736
take the drive to the Tamarac location you will not be disappointed Great customer service excellent products sealed upon receipt, no hassle knowledgeable staff recommendation always check your purchases before leaving the property I've never been to the fort Lauderdale location and I probably won't nor the Hollywood location based on the reviews I've read but I'll definitely drive a 30 mile round trip to TAMARAC for the best Goodies available.
jonathan S.
jonathan S.
1709485370
They stink ..... so many issues!!! Delivery is a joke. Customer service is non existent. They are very nice.....but nothing gets done. I use the products for getting help with headaches....truleive gives me the Headaches!!!! I wish there was a better option. I will be going elsewhere.
Brian
Brian
1708622761
Total is $64. I pay debit and hear him say it’ll come out to $73 dollars and you get $6 back in change. But he didn’t give me $6 in change. Why? He dropped the bag on the counter and just turned around and tried to walk into the door behind him and I asked if we’re good cause there was no “there ya go have a nice day” to end the interaction and he said yeah. Was this a mistake or a common practice here?
Manny S.
Manny S.
1707416790
Everyone is friendly and knowledgeable. I go mainly for edibles. I enjoy the product. Only complaints are their parking which isn’t really their fault and they have a delivery service that isn’t reliable. Otherwise happy to go.
John P.
John P.
1706903996
Check your containers and check your weight . So it’s almost more problem to go here than it’s worth I’ve checked their three point fives on several occasions and find them to be off slightly a week or two ago. I came home to open up a sealed completely empty container. There was no problem exchanging it except the problem was I had to go and waste my time again, the other day I went and bought 2 Of their so-called 3.5 g flower. After the incident last week, I checked them both of them weighing 3.1 g sold as whole flower, the size of minis with sticks stems and seeds. I understand that they may have been on sale but that’s not on sale when you’re selling garbage I called up and I was told it’s not supposed to be that way and that I should bring them back, I don’t have time to drive back-and-forth and each time they short me. . So now, I’m guessing I’m supposed to shake my containers and weigh them before I can consume them. What a hassle.. I was also told by several employees that the empty ones happen quite a bit and I was lucky it was completely empty and didn’t just have a tiny bit in it so imagine the money that they are making off of those mistakes. And on top of it costing us more money they are taking that away from my Recommendations. So in two small, flower containers, I’ve lost almost one whole pre-roll.. I don’t think I’m going back there.
Skyler N.
Skyler N.
1705617257
Trulieve is almost my last resort - expensive products, long waits, and an "express check in" system that sometimes puts you in line after walk-ins. The location is awful and you will almost assuredly have difficulty parking. Also, they refuse to sell pre-ground on any day except Wednesday, but honestly that's okay because it's consistently full of stems and dead leaves and has made me cough up black stuff and get a minor nosebleed on more than one occasion. Shop here if that sounds like fun, I guess.
Alex G.
Alex G.
1704318436
Everytime I visit, it’s a different story. I signed in for express prior to arriving says I was number 7 in line. I’m waiting in my car to be called in. I refreshed the app not even 5 mins later and says I’m removed from the list. When I came in they put me to the back of the wait list. RETARDED SYSTEM. HEADS UP, THEY DONT LET YOU KNOW WHEN ITS YOUR TURN LIKE THEY USED TO!
David R.
David R.
1702659984
I love trulieve… today was my first bad experience with the doctor side of trulieve . I tried to walk in and renew my license, but the gentleman at the front desk says that they don’t take walk ins on the weekends ….. today is Friday 🤷🏽 I’ve been having sleepless nights the last week and was really disappointed that he turned me away on a Friday . Very disappointed in his customer service skills , he was very abrasive and rude . Besides that , trulieve is definitely an amazing company. That’s all I guess . Happy holidays to everyone ❤️
Rough H.
Rough H.
1698959405
The wait is way to long. They are one of the busiest locations and they still will only staff 1 or 2 people. There is no sense of urgency. Why have an express option if express is not taken as priority. They need to have atleast one person working express only. The order will be mismatched cause people that have been waiting for longer to be pushed back longer. It's very sad considering you are a paying customer but the business does not seem to care about you. Then they will comment right under this to email another email instead of fixing these issues and paying attention to what customers are asking for.11/02/2023Still the same no changes have been made and like I mentioned in my earlier no action done just an automated comment to make it look like they care lol
Andre N.
Andre N.
1698958031
Going on 40+ min wait on a relatively empty waiting room in comparison to other busy dispensaries. Pick ups have no actual priority, rather the usual customers seem to be getting ahead. No respect for the patients time. It is extremely difficult to picture what could be taking so long in a Thursday early afternoon outside of rush hour. Patients walking out as I write this review. I am about to walk out as well….terrible waste of my lunch break 0 stars if possible.Update post walking outWalked out after being told still about 20 mins wait on top of my hour.Told the guy about the slow process, he was very calm to tell me there’s only 3 workers and basically it is what it is…
Madeleine
Madeleine
1698519971
Get it together! This isn’t working!The wait time is very long 45-2 hour, they don’t text when your order is ready so you sit there for literally 45-2hours. No express pickup either:(
Jodi T.
Jodi T.
1697311409
I like this Trulieve. The employees are great. They make good suggestions and are always helpful. I only gave it three stars because of the wait times, even if you do an express pickup, the wait times are long and I really wish the parking here was better. It’s horrible. I’ve almost been hit or almost hit someone many many time. Sometimes I’ll go elsewhere just because I don’t want to deal with the wait time or parking.
Bonnie M.
Bonnie M.
1697289643
The employees are always very caring and friendly. Yesterday Jason helped me with my order which had to be modified after I arrived unbeknownst to me and he totally bent over backwards to find a solution!!!!! Thank you Jason!
This location is TOPS - the staff works tirelessly to accomodate what seems to be a non-stop rush. Shout out to JASON who is so incredibly friendly !! Today I watched as he expertly handled a Client who came in harried and with a bit of attitude. Jason's professionalism and HUMANITY exemplify what the Trulieve experience should be.💫🌱💙love more | love fiercely
Brad M.
Brad M.
1690847900
Customer Service was TERRIBLE. Order made 3pm Sunday wasn't ready by close so called customer service and was assured the discounts would be honored the following day - no worries. Showed up Monday when it was ready as was told "Don't pull that card on me, Bro" by Donavan after calmly trying to explain the situation. There is no call for anyone to receive such unprofessional treatment and such an overt public berating at a respectable place of business. Heed the previous bad reviews - they are indeed warranted.
Kavi G.
Kavi G.
1690125776
Never had any service issues but this location just isn’t big enough for how many clients come here. Always long waits and many times you can’t even wait inside you have to wait in your car. Might as well just go to sunburn where you can hang out and play pool while u wait lol
CJ Y.
CJ Y.
1688937666
Used to be good. Second time this week that I haven’t been able got fulfill my order due to extremely long waits. The wait lately has been insane. Every time I end up going to Sunnyside. If they were Jungle Boys it would maybe make a little sense but other Trulieve locations are much faster.
Y T
Y T
1688342181
The guy that was just at the front desk. Very rude. They do not close until 8pm. It’s honestly no one’s problem the amount of staff that is working if a business is advertised to close at 8pm, then 8pm it is. I placed an online order at 7pm and arrived at 7:30 and was sent away because they are under staff. And honestly the way he spoke to everyone was not necessary. He is very rude. Not even an apology for their mistake. Just turning customers away because they want to leave at 8. Remember customers are what keeps a business running. A phone call for online orders would prevent people from wasting time and gas. Even a courtesy call letting customers know not to come because of being short staffed would have avoided this review, the way he made it seem was like it’s our fault for walking in 30 mins before closing.
Charmaine D.
Charmaine D.
1686089195
I love the staff here always friendly and helpful. The last few time I been there even after doing pick up and express I had to wait more that 35 minutes. This is one of the busiest location and seem it never is properly staffed. Please fix it.Thanks
The S.
The S.
1683582962
Jacqueline is the only NOT nice person at this location. I’m hearing impaired and needed her to repeat and enunciate sentences in an explanation for a problem. She did not enunciate at all and got very frustrated when I didn’t immediately understand what she was saying. She said she would get a manager to explain it to me because someone had called me earlier that day. I had talked to the manager earlier and was told something slightly different so I just needed to understand the problem. There was no sensitivity whatsoever. I left still not understanding and feeling humiliated!
Brev D.
Brev D.
1679168829
The products and prices are ok. However, the customer service is hit or missed. Most times, they missed! They create a system of rules that they don't follow. Even if you order online. And someone who they like better than you is a walk in they will serve them before you. Especially if you're BLACK! Most of the times I place my order online... when you get there they tell you it's not available. Or it's in someone's bag. 🤔 they are very unorganized! But they make it seem like they're always right!The customer service is bad! With the exceptions of a few people. Like Santiago 👍🏾 who is always kind. And this other gentleman, Jeff! And the beautiful caramel curly hair sista. Who's name I can't remember. The cute Hispanics the one from NYC! and a young man who's mostly in the front. The women are mostly kind, especially the blonde curly hair young woman with the eyeglasses 👓 who checked people in. She's great! But there's a short tiny Homer Simpson looking guy who checked me in several times, and only with him does this happen. He will literally skip at least three people ahead of me. I don't know what I've done to Homer Simpson! But I really think that he is just a racist white man who feels powerful... when he makes a BLACK WOMAN FEEL bad. So I'm done with them. Thanks, Homer Simpson Jr. You won. I will not be dealing with this company anymore because of you!
Kurtis S.
Kurtis S.
1669683895
Chris is just AWSOME! Very pleasant to work with, I had a short but great time while he dispense me out. The atmosphere was good, and I definitely appreciated modern style of communication 👌 😉
Akim J.
Akim J.
1669238715
Always coming in here but this time Chris and Santi went out of there way to keep giving me options and I loved that. They made sure I was satisfied and informed of my purchase before leaving the door. Rock on guys.
Adrian K.
Adrian K.
1668179386
A truly pleasing experience for a first timer. The environment is immediately welcoming and the staff are friendly and knowledgeable. Felipe was patient and answered all my questions, recommending products that would help with my chronic back pain. Highly recommend this location. Will definitely be back.
Sheila D.
Sheila D.
1667531761
Everyone at this dispensary is always pleasant and helpful. The manager, Noah, was over the top great today. I had some returns and he was so helpful. The reasons didn’t matter. He just took them back and gave me a full credit. He helped me figure out my points and more. Noah is super knowledgeable, helpful and efficient. It was an absolute pleasure to shop with him today.
Brian G.
Brian G.
1667431275
My fist time coming to trulieve and couldn’t be happier. I walked in waited about 5 min and was walked in back. While back there I was assisted by Johnny who was friendly, knowledgeable and went out of his way to help me get what I wanted. Overall excellent experience. Highly recommend it.
Matt S.
Matt S.
1667327649
Fernando and Noah at trulieve were completely awesome. Totally helped me out. Get a ton of good product and we're extremely courteous and professional at the same time. This is definitely the truly I'll be coming back to you again and again..
Love this location & the people in it! Antonio & Daniel always take the best care of me. I never worry about my chronic body pain anymore because I know when I walk in, they got me. 10/10 would recommend always 💫
Eric P.
Eric P.
1665173345
Met with smiles. Everyone is really nice. Wait was very short. Had everything I needed in stock. These people deserve some praise for their service. Best location I've been at. And will continue coming. Jeffery was also very nice and quick with checking me out.
A B.
A B.
1664917250
Shelby and Fernando were absolutely amazing as always. Very knowledgeable and able to answer any question in not only a professional manner but a timely one as well. Will be coming back to visit them again soon. And if the rest of the staff is as welcoming as them, I think you'll have some real good trulieve ambassadors to help grow this business even better than it already is.Much respect.
Renee S.
Renee S.
1664571694
Fernando and Shelby treated me with a dose of great customer service! We all laughed together as strangers and they didn't even give me fake smiles either! They were genuinely happy to be there. Just a quick 5 minute chat with them was filled with a pleasant exchange of positivity that I will always remember. Sometimes you can be at any random store and the people greeting you can drain your energy real quick just by being near them. That's not the case with these two awesome Customer Service Reps! I hope that Fernando and Shelby will be at Trulieve Fort Lauderdale for all of my future visits!
MIKEY EL R.
MIKEY EL R.
1663977552
The dispensary representative Yonder, is the very Best!, and I must say all the other staff including, Fernando, Reggie, and Olivia are extremely helpful when it comes to the knowledge with all the amazing products Trulieve has in there store.I would like to also give a big Thank you to the Manager, Christiana she cares about her customers, and everyone is very attentive, and humble. She has a outstanding professional attitude, and her management skills are grade A+ Love the staff.I must say the staff here is amazing including the security guard. I want to give a special Thank you, to Susana for assisting me professionally and understanding to what I am looking for, she even educated me a little with indoor grown flowers. She is super awesome. Thank you Susana for your excellent customer service. I really Love this place.
Dominik J.
Dominik J.
1662768378
Tried out the capsules. Didn’t work well for me. Came into the store for a return and Fernando Santana has been great, walked me through other options that could work for me. Great knowledge on his products and what he is doing!
Blake W.
Blake W.
1660319488
The parking isn't the best!! The Tall Noah is great!! Best service in the Industry. The little guy named Noah needs to learn about customer service and when yo keep his mouth shut. The security is great I always feel safe!! Hopefully the little Noah can learn a thing or two from the talled Noah!!
Ryan S.
Ryan S.
1658360724
I had Great experience in the store the staffs is very friendlyAnd very knowledgeable!If I can make any recommendations to make the transitions go smoother for everyone that would be to add the THC % to the website on the concentrate oil section you guys have it for the flower and your competitors have the % on there sites as well for there concentration section , I think it would save a lot of ppl asking questions and questions being answered that don't need to really be .
Jessi A.
Jessi A.
1658360453
This is a great place to come. Everyone is super helpful and friendly. I’ve never had a bad experience. Today Noah was especially helpful!
Dani B.
Dani B.
1657579722
Placed an order was never sent a confirmation text or email. I figured it was my license I tried coming in to see if I was able to order and my license was fine so I asked if they could honor the sale for those products that day since I was never alerted they had my order. The manager asked why I didn’t just come in to see that day? Because I’m not going to leave work and wait an hour not knowing if what I ordered is even available had I been given a confirmation email or text I would have taken the time to leave work. I have only shopped at Trulieve for years since I got my medical card, I’ve spent well over 40k there and the manager couldn’t rectify a simple error. Time to bring my business elsewhere, good riddance Trulieve.
MIKEY EL R.
MIKEY EL R.
1657406588
The dispensary representative Yonder, is the very Best!, and I must say all the other staff including, Fernando, Reggie, and Olivia are extremely helpful when it comes to the knowledge with all the amazing products Trulieve has in there store.I would like to also give a big Thank you to the Manager, Christiana she cares about her customers, and everyone is very attentive, and humble. She has a outstanding professional attitude, and her management skills are grade A+ Love the staff.
Samuel E.
Samuel E.
1657376270
I’ve only been in a few times, but 3 things remain consistent:1) parking is terrible.2) prices are… okay at best(to be fair, they do stand behind their products)3) the staff has been awesome. Most recently I was assisted by Noah.Big shout out to Noah:I’m a huge stickler for customer service etiquette, and Noah did NOT disappoint. Of the associates I’ve worked with at this location, he was the most confidently knowledgeable about the products. 10/10 for this dude!
Alexei M.
Alexei M.
1657058723
All this is new to me, but they explained all the questions I had, educated me about all new ways to treat few conditions I have. I’m pleased and happy to know that these places care for me as customer. Alice was amazing, she took her time to help me. Love her
Dutch M.
Dutch M.
1655502746
Been here a few times and every time I go it's a great experience... Fernando and Matthew are awesome, very knowledgeable of the product and very helpful... 5 stars, two thumbs up and 10 out of 10... Love this place!!!
jahsunn D.
jahsunn D.
1655224116
They have made positive changes in the staff hiring at Davie location, the managers have everything running smoothly. Just when I loose confidence in this company, they improve for the better. The males check- in's at the door always have personality and remember your name. Even your security guard interact with the client's..You earned every star .Peace
Brandino 6.
Brandino 6.
1654814187
Yondeoz was a great help and made me feel really comfortable for my first time being in a dispensary seeing has I just got my medical card today. Definitely recommended some great products and told me information about upcoming deals and current deals!
Samantha D
Samantha D
1650400393
First TimerI am a first time customer, and was not very knowledgeable! Your whole staff is amazing, but Yonder was hands-down the best. Yonder spent much time with me and helped me understand what was meant for what, what time may be best. Take note on what works best for me, etc. but also he was so patient. Yonder is definitely an asset and because of him and other reasons I will be repeat and be a lifetime customer. Thanks again Yonder!! Definitely deserves recognition.. I already went for a 2nd time. If you go to the Fort. Lauderdale Location and want the BEST ask for Yonder, trust me you will not regret it. I promise!!
Remy C.
Remy C.
1650237245
This place is not efficient at all. I've been waiting for 45 minutes to place an incredibly small order. There have seen 3 people since I've been here. Could be incredibly more efficient.
Cedric Van G.
Cedric Van G.
1649734468
I don’t usually visit Trulieve as I see it to be overpriced and super busy. I’ve been twice and the first time there was no one there, but on the second visit, both right before closing time on a Friday, there was about a 15-20 minute wait. The service was great, but the lady helping me couldn’t give me hardly any information on the carts and didn’t know what any of the indicas ,other than the ones that were self described in the strain name, flavors or even what they kind of tasted like. Other than that great store.
Victor R.
Victor R.
1646074729
Only good thing about this place is the staff. They are amazing.Now this wait system is out antiquated. It just makes everyone in the lobby mad. You need to figure out a more expeditiously way to get patients their medication. I saw the elderly wait over 45 minutes outside waiting for service. Unacceptable. You need to do better.
Michele N.
Michele N.
1645365404
I just got my MMC from the marijuana Dr. Just a few feet away from trulieve. Once I walked into Trulieve on 2/19/22 I was greeted from the front desk. They gave me a card to scratch when I scratched it I immediately won 50% off my purchase, along side 50% off for being a new patient. Charles S. & Rachel B took spare Time showing me all of their products and what would be best for me. I was treated so kind and was happy because this process was very easy. I recommend everyone come to this place for the amazing customer service and hospitality. Thanks again for an amazing experience.
Bob A.
Bob A.
1645110026
Kareem is one of the greatest associates I have ever encountered. Every time I come into this location I know I’m going to have an incredible experience, this team is one of the best teams I’ve ever been around. I love this team and the people that are here. I do believe Kareem is deserving of a management position. He has earned my respect and love every time I’m in the store. This team is special, and Kareem is a shining star.
Bob A.
Bob A.
1645039924
Kareem is one of the greatest associates I have ever encountered. Every time I come into this location I know I’m going to have an incredible experience, this team is one of the best teams I’ve ever been around. I love this team and the people that are here. I do Kareem is deserving of a management position. He has earned my respect and love every time I’m in the store. This team is special, and Kareem is a shining star.
Steven H.
Steven H.
1643750119
Prompt service. Knowledgeable staff. Mostly decent prices. 50% discount for first purchase. Non card holders are not admitted unless you are a registered Care Giver. The address on website is wrong. They are NOT on SW 40 Terrace. They are in a strip mall on SR 7 (441).
Natalia De V.
Natalia De V.
1642118464
Always a great experience. All of the staff is very nice but Kareem goes above and beyond. Every visit he greets me with a friendly attitude and makes sure we all have a good time while we wait. He checks everyone in quickly and always wishes us well as we leave. Amazing employee.
Frank
Frank
1641503602
I met with Kareem and though I made an order online, when he took me at the counter, he took it upon himself to suggest better strains and provided a much better deal than what I was already willing to pay. Putting it simple, I ordered 5 products totaling $220 and for $240, was able to get me 9 products that undoubtedly have provided a much better experience using when compared to the previous products. He was polite and knowledgeable and provided A1 service! Best experience I've had at Trulieve and hope I run into Kareem again!-Frank
Sumer H.
Sumer H.
1639876632
I enjoy coming here, very clean, pleasant staff. However this one particular employee truly stands out! His name is Kareem, he greets all patients! By there name as we open the door! He is full of energy can definitely lights the room! He shows leadership, ownership, and takes pride of his work.
Saundra P.
Saundra P.
1639623485
I absolutely love this location and one of the reasons why is because of Kareem. When I go into the showroom I’m always hoping he’s my budtender because he KNOWS what works for me. He listens to the patients needs, makes his recommendations, and options to chose from. What impresses me the most was, he remembers what I like and as soon as he sees me he gets busy gathering new strains he thinks I’d like! (He’s usually always right too!) Kareem is enthusiastic, knowledgeable about the product and is always smiling, you can see it through the mask it’s so genuine. Kareem makes Trulieve Ft. Lauderdale great.
Darkthingsjo
Darkthingsjo
1639060487
Kareem D is an employee who goes above and beyond for customers. I have first hand experienced not just his willingness to help a customer but his eagerness to solve any issues. One example is: I came in close to closing, and he made the decision to let me in. In return making the customer happy.His professionalism and motivation to succeed shine through in his performance. I would like to personally thank him for making my visits enjoyable.
Shayna L.
Shayna L.
1638405396
Great place! Friendly staff, great music playing, great product. And every time we see Kareem here, he is beyond kind, friendly, and helpful. Strongly recommend going, and make sure you say hi to Kareem when you do!
Sensei W.
Sensei W.
1638057306
Too focused on the money instead of the patient. The worst wait times and customer service out of all the dispensaries I have frequented. For the amount of money people spend with them you would think they would take better care of their patients /customers. This is just my opinion and nothing more. I know that there are a lot of die hard tl fans out there. To ea their own
Kimberly H.
Kimberly H.
1637018017
I always have a good experience here. Best part is they accept debit cards as payment. Kareem at the front always greets you, make you feel comfortable, and gets you in and out quickly. He does a great job at managing the traffic in the lobby.
Iam R.
Iam R.
1636595515
I must say, as a first & second time experience, Rachel & Kareem have the expertise & knowledge to have made it terrific!It seemed a bit busy, a bit daunting, eyeballing the crowd out front, it seemed like this wouldn't be a fun outing.Kareem extinguished all that! Rachel was just so helpful!! Unreal attention to details!Having good employees is key to any business, so don't lose these two Gems!
Santina I.
Santina I.
1635625036
Usually I just kinda come in get my stuff and go but I wanted to shout out the new check in guy Kareem I’ve only seen him a few times but he is definitely the best this location has had. Good energy, remember names, and customer service skills are great! Also shout out to my cashier Sabrina she was wonderful super helpful and really sweet. Thank you guys 🙂
Shakeva H.
Shakeva H.
1635204204
The staff here are very patient and friendly! The wait isn’t too long and the products are 10/10! Kareem is an amazing worker. His service is amazing and he should get a raise. The personality is top tier. You can tell he loves what he does. 😌
Jana C
Jana C
1635197902
The people that work here have the patience of a saint! I always witness so many grumpy customers and they are always able to keep their calm( no matter how horrible these people are to them). I've personally never had any issues with my orders or check in. Any problems people have are literally user error, it's never their fault !!!! People are so rude to them it's crazy, and they are continuingly genuinely calm and peaceful. Kareem, Andrew, Nicole and Evan are a few of my personal favorites, as their customer service skills are UNMATCHED!
T. R.
T. R.
1635025077
Trulieve as a brand and company have always been stellar. This location is my home location and I say that lovingly. The staff time and time again has not only shown patience, but grace under fire on those times patients have clearly been white-knuckling their own withdraw. Kareem was a great first point of contact for the company for a referral I brought in today. Keep up the good work. 👍🏻
Karina P.
Karina P.
1634852754
I’ve been to this location a few times and I am always greeted with a smile and a friendly gentlemen named Kareem. I was approached with kindness and the check in process was very quick. This is my now regular dispensary location 👍🏼
Lauren L.
Lauren L.
1634754507
Kareem D at Fort Lauderdale is the most up beat person always has a positive vibe , hes always so helpful an friendly. He goes the extra mile for his patients. Finds a solution to any situation at hand for the patients and leave happy and pleased .. his energy is so amazing an upbeat he’s definitely manager material ! Five stars in my book!
Danmara A.
Danmara A.
1634666678
Love this place!! The welcome I always get is amazing! All of the staff is always so nice and pleasant and very informative. The place is spotless and the products are top notch!
Alexie M.
Alexie M.
1634587952
I stopped going to Trulieve over a year ago due imaginable wait times. I tried a different location and had Kareem to assist me. He was patient, knowledgeable, helpful, and the went extra mile - I can tell you that has never happened before. Ask for him, he is worth the wait!
David L.
David L.
1634495954
Another great experience at Trulieve today! Matthew was a great consultant, giving me all the tools I needed to make the right purchases. Although it's not the closest to my house, Trulieve is my go-to dispensary in Broward county.
Zadeel1
Zadeel1
1633726567
Love it! Staff is great. Never have any problems. Only bad thing is the parking but other than that, awesome.
jakepenrod
jakepenrod
1633219438
I first had a terrible review of this place unti I came in today. I talked to a man named Kareem and he was the most helpful employee I have ever met. Changed my whole outlook on the place, new how to communicate, new the product and made me super motivated to return. At first the employees seemed off at times but his energy seemed to brighten the room and put people at ease.
Wayne S.
Wayne S.
1631466478
Second time coming to this location over the Dania Beach location. This location by far is one of the BEST ones. Kareem was EXTREMELY helpful in locating a product to help alleviate my symptoms, since what I ordered was not in stock WHEN I arrived to pick it up which was okay this time. This location though is by far one of the BETTER, bigger, and faster Trulieves that I experienced. It also has The Honey Pot Smoke Shop next door and the Medical Cannabis Dr. as well. Parking definately needs to improve or more spots made.✌️
Sarah B.
Sarah B.
1630459223
The discounts and sales are good. Fort Lauderdale location has 10 to 15 parking spots for a busy location and it’s employees. Plenty people park illegally, pull in the exit and the instant sale holidays create havoc. I love the sales but maybe they should drop the high prices and have set sales to create a peaceful shopping experience. Also there’s a lot for sale close by waiting to become a parking lot. For public safety they should acquire the lot and make more parking ASAP.
Stsphenson B.
Stsphenson B.
1630324303
Management has handpicked and molded well another great employee. Her name is Sabrina and she's eager to ensure that we are well attended. Thanks Sabrina
Melanie I I.
Melanie I I.
1629493614
I like coming here very nice staff very comfortable nice flower I appreciate that and I appreciate the kindness of the lady today and her patients.. she was so helpful genuine nice nice thank you
M V
M V
1629054561
Nicole is great. I happen to have her quite often and she’s very helpful and knowledgeable. My shopping experience is always a pleasure.
Madeline C.
Madeline C.
1628346100
I have been to this location twice now and both times, they were extremely kind and helpful. my visit was with Sarahlee. I highly recommend going to her! if she is unavailable, Wilberto was also wonderful! Definitely going to be back to this one more often 🙂
Lewis J.
Lewis J.
1628196131
I’ve been going to this location for a couple of years now. I completely agree with the high compliments others have given to this store. I can’t think of even one negative aspect of the product, staff or experience. It has been a challenge to park my car there a couple of times but that’s not a fault of Trulieve.
Wendy F.
Wendy F.
1627994652
Very busy place but they're really good about getting your order together fast and they offer deals on your first and second visit which is great.
M S.
M S.
1626624629
The place was very busy and a little bit slow but once I got in and got my product I was very happy.I recommend the chocolate bars with strawberry very tasty..
Terry B.
Terry B.
1625433055
Great service great employees.. Ready to help and answer any questions you may have. Only downside is typically busy with a 20 minute wait time even if you order online and small parking lot for amount of customers they have.
Stsphenson B.
Stsphenson B.
1624859277
It's time for a trulieve honorable mention. Most diligent person is Dean. He really work very hard and thrive for patient satisfaction. Most Prettiest smile and pleasing personality is Alina. She's a pleasure always. Most humble is Roberto. A true gentleman who ensures happiness. Please keep up the good work!!!!!!!!
Nunya B.
Nunya B.
1624472361
Some, not all, bud tenders have a little attitude problem (at the FLL location) when you ask them to see a scale. They will tell you that they don't have one and to go home and weigh them so that you can see how much they weigh and if there's any discrepancies just bring it back. But when you ask for a manager (manager also had a bad attitude) they will go ahead and give you the scale, with attitude, as if you're stopping them from doing something. It only takes about a minute to weigh something. ***** I usually go to the Dania Beach location where they're much much nicer
Toni W.
Toni W.
1624110213
I had the pleasure of speaking with Dean who gave me a lot of good information. It was so informative and I left there with a better understanding of how to get the most from my meds. The employees are all so welcoming and willing to help.Need to mention my favorite Eileen (not sure of the spelling) as she is always smiling and upbeat. Love it when they tell me she will be helping me cause I know I will be well informed.
R R
R R
1620824175
Trulieve has it's ups and downs. Ive had great customer service experience in the past as well as terrible. Lately something really disturbing is happening. My orders have been altered or simply not processed, WITHOUT MY CONSENT. No previous phone calls, emails, nothing. Just this week, I placed an order with a not so common product that I was in desperate need of for a flare up, it was only available at this location (trust me, I much rather attend another store) and it was not processed accordingly.Last week there were two different issues with my order at the Dania location. No calls and my order was altered w/o my acknowledge.The lack of professionalism of this company is rising fast. Even though their prices are fair, their varieties are limited and of fair quality... they are nothing especial.
chris C.
chris C.
1618591443
Update* i had this place as 5 stars but it has gone downhill so fast. Check in online for faster service and it’s as if you never checked in. I was told I had to wait 15 minutes and was there for almost an hour cause they carelessly deleted my name from the list. Then are laughing about It If I didn’t mention anything they would have had me there waiting still. Also this place used to be very good moving people in and out now it’s slow as ever. Honestly this is the only dispensary I’ve been to where I always have to wait an extended amount of time.
Booby F.
Booby F.
1617800968
Went last week for my first visit after getting my card and I was extremely impressed with the experience! Alyssa Ramos was super patient and informative with me and helped me choose for my first buy and I had an awesome weekend because of it. Nicole also helped me out with some awesome recommendations and I look forward to buying from the staff again here!
RC R.
RC R.
1617755911
Absolutely Amazing! Dean,- Sir, after having just two conversations with you I have to say you are the most friendly, professional, courteous staff member I have encountered upon walking into this location. Everyone is good here, but my last two experiences have been fantastic upon entry. Nina, -Thank you for your immediate attentiveness, incredible customer service, and heart felt empathy. You are the clear definition of Awesome. To anyone looking to visit this location, rest assured, you wont be disappointed.
Billy G.
Billy G.
1612228158
First of all let me just say I love their stores layout. They had more than enough staff to take care of everyone’s needs. I have to give special recognition to Sydney (like Australia) because of her knowledge, courtesy, and how pleasant she was today. She went above and beyond in explaining the different strains and helping me pick what was right for me. She’s a shining star and will go very far in this industry. Trulieve rocks!!! Check them out and ask for Sydney!!
Troy B.
Troy B.
1611081858
Very good service overall but especially when I see Aline. She always has a warm smile and seems like she goes above and beyond to accommodate you for whatever your looking for. I request her every time I make a purchase and she usually up-sales me which is fine. Thanks Trulieve!
Jackie N.
Jackie N.
1610814568
This place is a fantastic dispensary. The wait is always minimal if you order and check in online - seriously, less than 15 min most of the time. But best of all is the customer service. Marissa K was fantastic; she searched for discounts for me and gave great advice for products I'd never tried before now. I also spoke with Esteban (the manager) who was at the counter as well, and he also took the time to discuss the products. They were so very helpful and welcoming, and I have never felt rushed, which is amazing considering how quickly they get people in and out of there. Great place (clean and very COVID aware) and fantastic customer service. Even the armed guard smiles.
Vicente R.
Vicente R.
1609450117
I've been here a few times and I gotta to say this visit was one of the best. Sidney R. is a true delight. She made me feel how I make my clients feel( appreciated ). I didn't feel like just a "number". Her smiling personality shines threw the mask. I look forward to returning to this location in the near future.
David C.
David C.
1604249666
I spoke to Diana, over the phone and she helped me come up with a replacement for the product I ordered that wasn’t available. She kindly reviewed my options. Advised me on possible best use of strain medication for myself. She taught me the difference between active strains and “in the couch” to sleep strains. I am very thankful. Thanks again!pp
ufsimmons
ufsimmons
1603543053
Best location in my area. The security officer is clearly visible and the staff in the lobby was extremely polite. I especially love the enforcement of wearing a mask and making sure the lobby is not exceeding capacity. I want to send a special kudos to JeanMarie 🤩 Thank you for sharing your family experience with me. Sending clouds your way 😙💨. Hope everyone is safe & healthy. Can’t wait to be back & only have 1 bid tender in mind 🤩
Joe N.
Joe N.
1602777669
Easily one of the nicest Trulieve locations I’ve been to! The staff at this store truly makes all of the difference. They are beyond consistent and always address any questions or concerns. While there are too many names to mention I would like to greatly thank Aliyah, Alina, Nicole, Nina, and Laurence whom all make the process as easy as it gets! I know I’m missing a few but also a special shout out to miss Seharra who simply adds character to that lobby and provides exceptional customer service. If u haven’t shopped here yet do yourself the favor and stop by!
Nicole G.
Nicole G.
1602738671
My new favorite restaurant! The hostess and servers were fantastic and helpful. Food was great. I loved the vegan nachos. Queso was absolutely perfect. With a reservation we didn't have to wait at all. This really is the best place. I can't wait to come back for brunch.
Joe N.
Joe N.
1601741325
Easily one of the nicest Trulieve locations I’ve been to! The staff at this store truly makes all of the difference. They are beyond consistent and always address any questions or concerns. While there are too many names to mention I would like to greatly thank Aliyah, Nicole, Nina, and Laurence whom all make the process as easy as it gets! I know I’m missing a few but also a special shout out to miss Seharra who simply adds character to that lobby and provides exceptional customer service. If u haven’t shopped here yet do yourself the favor and stop by!
Alexandra P.
Alexandra P.
1601579804
Trevor was awesome! I absolutely love how helpful this place is. You’ll find no better! Love trulieve! Tabitha is another awesome lady. Always so helpful and loves to chat. Go say hi!
Manny D.
Manny D.
1601468540
Very busy & packed. The lobby was full, & so was the cluttered parking. Wait time was also 30mins. However with all that being said, the Trulieve front desk employees, security, & staff in the back were working very diligently to accommodate everyone as best as they could. Also Trulieve Ft. Lauderdale location is the most stocked store in S.Fla. Excellent attention & customer service considering. 🌱
Harry M.
Harry M.
1601388527
This is by far the best location for great customer service. Sydney the sales associate was so pleasant and positive. She had such a good energy. That’s what sets this location apart from the others. Will definitely choose this dispensary again!
Vet T.
Vet T.
1600331829
I try to come to Trulieve on sale days and for any discounted items. Ft laud treats me like I am normal. When I go to this Trulieve I get a hello by the staff and some days by a supervisor. There is a supervisor or manager named Brett that says hello to me personally and makes sure i know the sale for the day. Ft laud is where I get my medicine and to be treated normal.
Robert E.
Robert E.
1600104408
Aline was so polite to me and asked me about my symptoms. She helped me find and waited for me to research the statins to pick the best one for me! Then she gave me her opinion on what strains I should try that personally fit my preference . On top of all that she didn’t rush me and made me feel very welcome at the shop . Every time I go I will ask for her because she is the best !!!! :))Update: 9/14/2020 I made another visit to Trulieve again and a gentleman named Adam helped me so much he gave me exactly what I wanted and he understood my medical issues and made me feel welcomed. The people I’ve encountered at Trulieve have been awesome and super friendly I couldn’t ask for a better staff team honestly keep doing what you guys are doing !!!
Lauren B
Lauren B
1600103799
The best Trulieve store, their staff go out of their way to make sure you get the right product for your needs. Best customer service anywhere, professional and knowledgeable. The store is immaculately clean and social distancing is strictly enforced. Thank you for providing a consistently great experience.
Parker H.
Parker H.
1599773530
Trevor and Adam are amazing at what they do! They treated me with the best customer service someone could ask for
Robert E.
Robert E.
1599764685
Aline was so polite to me and asked me about my symptoms. She helped me find and waited for me to research the statins to pick the best one for me! Then she gave me her opinion on what strains I should try that personally fit my preference . On top of all that she didn’t rush me and made me feel very welcome at the shop . Every time I go I will ask for her because she is the best !!!! :))
Zenaida C.
Zenaida C.
1599598709
Customer service was amazing. Helped by By Sidny R. And the experience was a 10/10. Never a lone or waiting. Sidney Did everything to make sure I was happy.
chris C.
chris C.
1599337432
Update* i had this place as 5 stars but it has gone downhill so fast. Check in online for faster service and it’s as if you never checked in. I was told I had to wait 15 minutes and was there for almost an hour cause they carelessly deleted my name from the list. Then are laughing about It If I didn’t mention anything they would have had me there waiting still. Also this place used to be very good moving people in and out now it’s slow as ever. Honestly this is the only dispensary I’ve been to where I always have to wait an extended amount of time.Also edibles which must be eaten orally don’t qualify for the oral prescription. I have to call my doctor to add it. But this information wasn’t given to me until I was trying to purchase them. I think that info should be known before someone waste so much time waiting in line. How do you add a product that probably no one has access to especially on a Saturday when most doctors are closed.Swear to god this was the last time I’ll ever go to Trulieve
Jack M
Jack M
1599333947
Very long wait time.
Nicole H.
Nicole H.
1599088221
I love this place, Excellent Quality and time efficient. Very clean, and product is great worth every penny. I Will keep coming back! FYI pineapple upside down cake is a great bud to smoke in the morning to get your day going and get you relaxed and ready.
brian T.
brian T.
1598978841
Today was my 2nd time. Laurence K. Immediately began to help and put me at ease. He explained things simply, answered all of my questions, and I had allot. Thanks! Great place!
Gabby R.
Gabby R.
1597706884
Worst dispensary in south Florida. Never have any product and the slim chance I am able to order flower online it takes over a day to process and then I get a call the next day saying that my order needs to modified because yet again you ran out of product. Maybe stop opening so many locations and focus on keeping your current locations stocked and running smoothly. Use to love this place but sadly will not be returning.
Michelle A.
Michelle A.
1596987586
I have been to different Trulieve locations. I have to say the Ft.Lauderdale location is the best. Hands down the best. I even told my friend to use that location only. They consistently give great service and they take the time to really explain the products. Also, they are wonderful in solving problems. I had an issue and they made sure they understand my problem and Gave me a solution. I understand sometimes computers can crash and things happen but they always try to find the best solution. Ammar and Brett are the managers. The employees (I wish I wrote down their names) are pleasant and positive. You can tell they have a process and a great atmosphere when you get there. Thank you guys.
E T
E T
1596348828
This place is great! A store may not always get everything right,or have control over every problem, but the employees have gone out of their way to fix any issues and accommodate my concerns. I can tell they’ve been listening to feedback and strive to make things more pleasant. They have been kind, appropriately funny at times, might share a short story good vibes overall. As a frequent visitor I have had especially good experiences/interactions with these folks:DeanEvanGiovanniAnthonyKarenManuelTabithaHurtzAdamEvanAline
Flynn R.
Flynn R.
1596213408
Manny was super nice and very helpful. Definitely made the experience more pleasant. Very patient with all the questions I had and gave his opinions and thoughts which was greatly appreciated. Definitely someone who has a strong customer service background
Jordan S.
Jordan S.
1595382320
Love the place! Clean, friendly staff, lots of room in the entrance, so good for social distancing. This was my 3rd visit and Anthony Mele is not just a salesman, he has so much knowledge on every product sold in the store. He seems to have a real passion for his job and makes it a goal to keep every customer satisfied with their purchase. Overall, his assistance was excellent and I’d like to see him again when I make my next purchase!
Jessenia M.
Jessenia M.
1594898418
This location is amazing! Since I’ve been coming to this location, I’ve been lucky enough to be assisted by Manny each time I go. He exceeds my expectation! He’s a tremendous help, always thorough about the process and very knowledgeable about the products. I trust his recommendations! Excellent customer service and professionalism. Trulieve is very lucky to have him!
Kim D.
Kim D.
1594503496
I prefer to go to this location over any other, all the staff are really dedicated to the customers needs. Who ever is choosing the staff to work there is Awesome because most of the people seem really nice. Manny is educated on all the different strains, always very helpful , nice & genuine. The best customer service hands down. I believe t most important part is the greeter at the door as well. That girl Nicole always welcomes you , most nicest person you would wanna meet. Let me not forget Charlies he is a sweetheart. Keep up t good work everyone!!!
Nicole C.
Nicole C.
1594415975
Great service, great quality, friendly people, and a wonderful atmosphere. Every employee here is happy to help you if you have any questions. I usually get assisted by very knowledgeable and attentive employees named Trey and Manny. They both have great customer service and are willing to help find the best type of product for anything that's going on. Overall, it's a great experience and you feel taken care of. Also, Nicole is usually the one who checks me in, she is so nice and sweet!!Trey and Manny, you rock!!!
Ron C.
Ron C.
1594320335
1st time using this dispensary. Chris, Jessica and Roberto did an amazing job walking me through the process (discussing my order, the delivery, payment, etc), communicating the steps from ordering to delivery and finally a perfect no contact delivery making me feel 100% safe during this COVID crisis! I am now a loyal customer and have made Trulieve and especially this location, my one and only shop! Having associates who care and contribute so much to making a customer understand the process and feeling valued and welcome as a customer, is what its' all about! Thanks you all for all of the hard work you do! It IS appreciated!
Mr C.
Mr C.
1594241155
I've been to a lot Medical Dispensary's up & down the state of Florida. Trulieve is by far one of my favorites. With that said, I've also been to a few locations offered by Trulieve. The Fort Lauderdale location never fails to please. Fantastic customer service, Plenty of inventory, & Excellent Pricing. The quality is what you expect. My man Hurtz is always a pleasing face to see. He's always looking out for the customers!! Cheers Brother!
jonathan P.
jonathan P.
1593795449
I’ve been going to this Trulieve since there opening and I would have to say it’s the best one. Especially when I come in and I ask for hertz my favorite medical consultant. He’s super professional,knowledgeable, and super nice guy. Never have to worry about my products or any questions hertz is there to make great recommendations and answers all questions. Come check out this Trulieve if you have the time and ask for hertz.
el m
el m
1593619656
Nina and Trey were super nice and helpful and suggested great products for me to try! Every time I come to this location I leave happy. Great staff great selection.
Rachel J.
Rachel J.
1593202959
Trulieve Ft. Lauderdale is by far the best run store. I love going there. The whole staff is amazing. Evan and Tabitha are the best bud tenders. They are so helpful and knowledgeable. They always know what I want!!! INDICA
Andrea G.
Andrea G.
1592768831
First time here and I can't wait to come back! Nicole is the sweetest and super helpful!!! Fast service and so friendly!
Vanesa V.
Vanesa V.
1592662334
Man where do I begin I love this place!! Don’t go anywhere else. I saw Evan today and was so happy to have such a friendly face (even with a mask) to help me. Every time I come in I am welcomed and helped by the most wonderful people. I truly am grateful for this shop and all that it has done for me. I’m a life time customer!
Tiki G.
Tiki G.
1592621815
I went in for one thing and came out with a bunch of GOODIES thanks to, NINA! I’m so glad that I had the pleasure of having her guidance and her expertise to help me get exactly what I wanted. Best of all, she was genuinely a kind human. I appreciate that. S/O to the rest of the staff. It’s nice that they remember your name.
SunJ
SunJ
1592323155
Horrible each time I go. For my eighth time . I am never in their system. My order is always cancelled without notifying me by text or phone. I have complaint to the Manager , the same one. And Never get anything resolved. I always have customers come in after me and walk right pass me and get services. It is so sad. I got to find somewhere else.
Matt L.
Matt L.
1592088988
I’ve had Manny M as my bud tender about 3 times and he is always the best. not only is he super kind every day, he’s so knowledgeable so you always know what you’re getting, and exactly how to use it. Literally one of the main reasons i come to this store
Amanda G.
Amanda G.
1590796752
I travel around the state for work frequently, I’ve used a few Trulieves And never experienced this problem with any other location. On Friday at about 5:30 I placed a pick up, nothing big something very small and routine. I waited two hours until about 7:30 and thought I would reach out to see if it’d be available by 8 (their closing time) so I call once and the recorded menu says longer call volume etc etc., I look online to their chat room help center as they recommended on the recorded menu, spend 30 minutes online waiting to be connected to a store associate...absolutely nothing. I wait on hold on the phone for 30 minutes....absolutely nothing. Until about 7:55 pm 5 minutes before they close they notify me it’s ready for pickup...seems very systematic to me. You need to understand you are a medical facility providing medicine to patients during a nationwide panic. You need to be held accountable for your communication efforts and mediums. Someone was able to fill my order before a single person was able to pick up the phone or answer an online chat. Professionally and morally inappropriate....do better Trulieve.
Sunshine T.
Sunshine T.
1589505892
Great Location! Tabitha was helpful in filling my online order. She went above and beyond with quality service and said nice things to me to comfort me during a difficult time in my life.
Adam L.
Adam L.
1588715407
First let me start by saying the level of cleanliness in the store from the second you walked in to the back room was spotless.Staff was friendly clean wearing masks and doing exactly what they were supposed to be doing.I had a wonderful experience with Dean and Tabby and the store manager Scott.I can’t believe how well you treat your customers and we have tried some of your competitors.By far you guys are doing the best of all of them.Keep up the great work stay safe wash your hands and be good neighbors
Dalia K.
Dalia K.
1588458596
This was my first time at Fort Lauderdale Trulieve since I am from Orlando but Dean went above and beyond to make sure my needs were fulfilled in a timely manner especially since online was not accurate to what they had in stock and it was pick up only. Thank you very much Dean, you made my visit to Fort Lauderdale Trulieve truly a pleasure!!!
Spencer B.
Spencer B.
1587152787
I have been to a few different Trulieve branches and none compare to Fort Lauderdale. Every time I go, it is easy and quick. I was greeted right when I walked in and was called back less than 5 minutes later to pick up my medicine. The Fort Lauderdale Trulieve staff is truly amazing! If you are able to go to Fort Lauderdale, I highly recommend going there!
Great dispensary! My order is always right and they move their line pretty fast plus if you place your order online they will have it waiting for you in express check out. They are able to keep most stuff in stock. They also offer a 20% veterans discount!(thank you for that) the dispensary is also kept clean and is welcoming and comfortable. The staff is highly knowledgeable about all the products if you have any questions. Parking can be challenging some days but everything else is a bullseye! I highly recommend.
Great dispensary! My order is always right and they move their line pretty fast plus if you place your order online they will have it waiting for you in express check out. They are able to keep most stuff in stock. They also offer a 20% veterans discount!(thank you for that) the dispensary is also kept clean and is welcoming and comfortable. The staff is highly knowledgeable about all the products if you have any questions. Parking can be challenging some days but everything else is a bullseye! I highly recommend.
Legendairy S.
Legendairy S.
1580161350
This was my first time visiting one of these types of stores. I was nervous and not sure what to expect. All of the staff were very professional and very welcoming. Dean M (more than one Dean at this location) helped me find all of the products i was looking for and answered any questions I had. He really made the whole experience very enjoyable and went above and beyond to help me. I will only be visiting this location from now on! Dean, keep doing a great job and pursuing your passion. Thank you for your help Dean and ill see you at my next visit!
a b
a b
1578699678
Very nice location! Very friendly staff. Last week Karen was very quick to offer me help, and you could immediately tell she took pride in her job. Knowledgeable and very helpful. She gave me lots of info with important details I didn’t know and didn’t consider beforehand. Would definitely recommend.
Raychal Ray R.
Raychal Ray R.
1576350281
I love this location and recommend them whole heartily!!! Every single member on this team has extraordinary customer service skills and they work wonderfully together as a team. I want to give a special thanks to Sabrina, who gave me a wonderful experience today. I came in for my purchase and she helped me with my transaction in a timely manner with a smile. She definitely has exemplary customer service skills. I would also like to give a thanks to Don, who has been at this location since it opened and always leaves me with a smile wanting to come back again, because he is just so kind. Thank you Trulieve Fort Lauderdale for being the best dispensary in South Florida!
Toni W.
Toni W.
1576290086
I have visited many Trulieve locations and have always been happy with the staff and product. I love the 12 days of Cannabis and while visiting yesterday I met Aline. She made sure to remind me of how dosing works and helped me to maximize my meds. Evan also helped by taking the time to continue educating me. I love the staff and am always greeted by everyone. The management, especially Brett and Susan are always helpful as well. Kudos to a well run organization. Make sure you cc your bosses as you deserve recognition. P.S. The guard is very pleasant as well.
renee M.
renee M.
1574202192
Extremely helpful. I have been trying to learn all I can by myself over the past year. Dakota at this location helped me understand more in 10 minutes! My pain is finally relieved.
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1417 SW 40th Terrace
Fort Lauderdale, FL 33317

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CLOSED
CLOSED

    Payment Methods:

    Cash Only
    ATM Available On Site

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    TRULIEVE Cannabis Discounts

    Everyday Deals and Discounts

    • 1st Time Customer: 60% Off (Not Stackable)
    • 2nd Visit: 50% Off (Not Stackable)
    • 3rd Visit: 40% Off (Not Stackable)
    • Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
    • Veterans Discount: 20% Off ( Stackable Up To 30% Off)
    • Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
    • SNAP Discount: 10% Off (Stackable up To 30% Off)
    • Birthday Discount: 25% Off Purchase (Not Stackable)
    • Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
    • Pediatric Discount: 20% Off (Stackable up to 30% Off)
    • Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
    • Refer A Friend: Both Receive 50% Off
    • Visit Trulieve’s Home Page 

    ABOUT THIS DISPENSARY

    Trulieve, located at 1417 SW 40th Terrace in Fort Lauderdale, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.

    License Number: MMTC-2015-0005

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Fort Lauderdale does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Trulieve

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Trulieve in Fort Lauderdale online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Trulieve Fort Lauderdale Dispensary
    4.7
    Based on 2239 reviews
    Stsphenson B.
    Stsphenson B.
    1714336570
    This location has great service and the friendliest employees. All are exceptionally helpful, but two people outshine others. One person is Jeffrey Raikes. He's one of the "originals". I've been going to this location for over 5 years, and his personality has been the same. Always smiling, always eager to please. When I go there, I always wish that he serves me. If you are ever able to be in his presence, you'll know why. Thanks for your service Jeffrey.
    Very good staff.. they actually try hard.. and are blamed alot for things they can't control.. I've witnessed it first hand.. I've always had a great experience here.. if I ever had a problem with product.. they will make it right.. highly recommend very professional and chill-Dev
    Joshua L.
    Joshua L.
    1711734736
    Frank was Amazing and helpful. Made sure I got the right product at the right price highly recommend.
    fernando Q.
    fernando Q.
    1710784736
    take the drive to the Tamarac location you will not be disappointed Great customer service excellent products sealed upon receipt, no hassle knowledgeable staff recommendation always check your purchases before leaving the property I've never been to the fort Lauderdale location and I probably won't nor the Hollywood location based on the reviews I've read but I'll definitely drive a 30 mile round trip to TAMARAC for the best Goodies available.
    jonathan S.
    jonathan S.
    1709485370
    They stink ..... so many issues!!! Delivery is a joke. Customer service is non existent. They are very nice.....but nothing gets done. I use the products for getting help with headaches....truleive gives me the Headaches!!!! I wish there was a better option. I will be going elsewhere.
    Brian
    Brian
    1708622761
    Total is $64. I pay debit and hear him say it’ll come out to $73 dollars and you get $6 back in change. But he didn’t give me $6 in change. Why? He dropped the bag on the counter and just turned around and tried to walk into the door behind him and I asked if we’re good cause there was no “there ya go have a nice day” to end the interaction and he said yeah. Was this a mistake or a common practice here?
    Manny S.
    Manny S.
    1707416790
    Everyone is friendly and knowledgeable. I go mainly for edibles. I enjoy the product. Only complaints are their parking which isn’t really their fault and they have a delivery service that isn’t reliable. Otherwise happy to go.
    John P.
    John P.
    1706903996
    Check your containers and check your weight . So it’s almost more problem to go here than it’s worth I’ve checked their three point fives on several occasions and find them to be off slightly a week or two ago. I came home to open up a sealed completely empty container. There was no problem exchanging it except the problem was I had to go and waste my time again, the other day I went and bought 2 Of their so-called 3.5 g flower. After the incident last week, I checked them both of them weighing 3.1 g sold as whole flower, the size of minis with sticks stems and seeds. I understand that they may have been on sale but that’s not on sale when you’re selling garbage I called up and I was told it’s not supposed to be that way and that I should bring them back, I don’t have time to drive back-and-forth and each time they short me. . So now, I’m guessing I’m supposed to shake my containers and weigh them before I can consume them. What a hassle.. I was also told by several employees that the empty ones happen quite a bit and I was lucky it was completely empty and didn’t just have a tiny bit in it so imagine the money that they are making off of those mistakes. And on top of it costing us more money they are taking that away from my Recommendations. So in two small, flower containers, I’ve lost almost one whole pre-roll.. I don’t think I’m going back there.
    Skyler N.
    Skyler N.
    1705617257
    Trulieve is almost my last resort - expensive products, long waits, and an "express check in" system that sometimes puts you in line after walk-ins. The location is awful and you will almost assuredly have difficulty parking. Also, they refuse to sell pre-ground on any day except Wednesday, but honestly that's okay because it's consistently full of stems and dead leaves and has made me cough up black stuff and get a minor nosebleed on more than one occasion. Shop here if that sounds like fun, I guess.
    Alex G.
    Alex G.
    1704318436
    Everytime I visit, it’s a different story. I signed in for express prior to arriving says I was number 7 in line. I’m waiting in my car to be called in. I refreshed the app not even 5 mins later and says I’m removed from the list. When I came in they put me to the back of the wait list. RETARDED SYSTEM. HEADS UP, THEY DONT LET YOU KNOW WHEN ITS YOUR TURN LIKE THEY USED TO!
    David R.
    David R.
    1702659984
    I love trulieve… today was my first bad experience with the doctor side of trulieve . I tried to walk in and renew my license, but the gentleman at the front desk says that they don’t take walk ins on the weekends ….. today is Friday 🤷🏽 I’ve been having sleepless nights the last week and was really disappointed that he turned me away on a Friday . Very disappointed in his customer service skills , he was very abrasive and rude . Besides that , trulieve is definitely an amazing company. That’s all I guess . Happy holidays to everyone ❤️
    Rough H.
    Rough H.
    1698959405
    The wait is way to long. They are one of the busiest locations and they still will only staff 1 or 2 people. There is no sense of urgency. Why have an express option if express is not taken as priority. They need to have atleast one person working express only. The order will be mismatched cause people that have been waiting for longer to be pushed back longer. It's very sad considering you are a paying customer but the business does not seem to care about you. Then they will comment right under this to email another email instead of fixing these issues and paying attention to what customers are asking for.11/02/2023Still the same no changes have been made and like I mentioned in my earlier no action done just an automated comment to make it look like they care lol
    Andre N.
    Andre N.
    1698958031
    Going on 40+ min wait on a relatively empty waiting room in comparison to other busy dispensaries. Pick ups have no actual priority, rather the usual customers seem to be getting ahead. No respect for the patients time. It is extremely difficult to picture what could be taking so long in a Thursday early afternoon outside of rush hour. Patients walking out as I write this review. I am about to walk out as well….terrible waste of my lunch break 0 stars if possible.Update post walking outWalked out after being told still about 20 mins wait on top of my hour.Told the guy about the slow process, he was very calm to tell me there’s only 3 workers and basically it is what it is…
    Madeleine
    Madeleine
    1698519971
    Get it together! This isn’t working!The wait time is very long 45-2 hour, they don’t text when your order is ready so you sit there for literally 45-2hours. No express pickup either:(
    Jodi T.
    Jodi T.
    1697311409
    I like this Trulieve. The employees are great. They make good suggestions and are always helpful. I only gave it three stars because of the wait times, even if you do an express pickup, the wait times are long and I really wish the parking here was better. It’s horrible. I’ve almost been hit or almost hit someone many many time. Sometimes I’ll go elsewhere just because I don’t want to deal with the wait time or parking.
    Bonnie M.
    Bonnie M.
    1697289643
    The employees are always very caring and friendly. Yesterday Jason helped me with my order which had to be modified after I arrived unbeknownst to me and he totally bent over backwards to find a solution!!!!! Thank you Jason!
    This location is TOPS - the staff works tirelessly to accomodate what seems to be a non-stop rush. Shout out to JASON who is so incredibly friendly !! Today I watched as he expertly handled a Client who came in harried and with a bit of attitude. Jason's professionalism and HUMANITY exemplify what the Trulieve experience should be.💫🌱💙love more | love fiercely
    Brad M.
    Brad M.
    1690847900
    Customer Service was TERRIBLE. Order made 3pm Sunday wasn't ready by close so called customer service and was assured the discounts would be honored the following day - no worries. Showed up Monday when it was ready as was told "Don't pull that card on me, Bro" by Donavan after calmly trying to explain the situation. There is no call for anyone to receive such unprofessional treatment and such an overt public berating at a respectable place of business. Heed the previous bad reviews - they are indeed warranted.
    Kavi G.
    Kavi G.
    1690125776
    Never had any service issues but this location just isn’t big enough for how many clients come here. Always long waits and many times you can’t even wait inside you have to wait in your car. Might as well just go to sunburn where you can hang out and play pool while u wait lol
    CJ Y.
    CJ Y.
    1688937666
    Used to be good. Second time this week that I haven’t been able got fulfill my order due to extremely long waits. The wait lately has been insane. Every time I end up going to Sunnyside. If they were Jungle Boys it would maybe make a little sense but other Trulieve locations are much faster.
    Y T
    Y T
    1688342181
    The guy that was just at the front desk. Very rude. They do not close until 8pm. It’s honestly no one’s problem the amount of staff that is working if a business is advertised to close at 8pm, then 8pm it is. I placed an online order at 7pm and arrived at 7:30 and was sent away because they are under staff. And honestly the way he spoke to everyone was not necessary. He is very rude. Not even an apology for their mistake. Just turning customers away because they want to leave at 8. Remember customers are what keeps a business running. A phone call for online orders would prevent people from wasting time and gas. Even a courtesy call letting customers know not to come because of being short staffed would have avoided this review, the way he made it seem was like it’s our fault for walking in 30 mins before closing.
    Charmaine D.
    Charmaine D.
    1686089195
    I love the staff here always friendly and helpful. The last few time I been there even after doing pick up and express I had to wait more that 35 minutes. This is one of the busiest location and seem it never is properly staffed. Please fix it.Thanks
    The S.
    The S.
    1683582962
    Jacqueline is the only NOT nice person at this location. I’m hearing impaired and needed her to repeat and enunciate sentences in an explanation for a problem. She did not enunciate at all and got very frustrated when I didn’t immediately understand what she was saying. She said she would get a manager to explain it to me because someone had called me earlier that day. I had talked to the manager earlier and was told something slightly different so I just needed to understand the problem. There was no sensitivity whatsoever. I left still not understanding and feeling humiliated!
    Brev D.
    Brev D.
    1679168829
    The products and prices are ok. However, the customer service is hit or missed. Most times, they missed! They create a system of rules that they don't follow. Even if you order online. And someone who they like better than you is a walk in they will serve them before you. Especially if you're BLACK! Most of the times I place my order online... when you get there they tell you it's not available. Or it's in someone's bag. 🤔 they are very unorganized! But they make it seem like they're always right!The customer service is bad! With the exceptions of a few people. Like Santiago 👍🏾 who is always kind. And this other gentleman, Jeff! And the beautiful caramel curly hair sista. Who's name I can't remember. The cute Hispanics the one from NYC! and a young man who's mostly in the front. The women are mostly kind, especially the blonde curly hair young woman with the eyeglasses 👓 who checked people in. She's great! But there's a short tiny Homer Simpson looking guy who checked me in several times, and only with him does this happen. He will literally skip at least three people ahead of me. I don't know what I've done to Homer Simpson! But I really think that he is just a racist white man who feels powerful... when he makes a BLACK WOMAN FEEL bad. So I'm done with them. Thanks, Homer Simpson Jr. You won. I will not be dealing with this company anymore because of you!
    Kurtis S.
    Kurtis S.
    1669683895
    Chris is just AWSOME! Very pleasant to work with, I had a short but great time while he dispense me out. The atmosphere was good, and I definitely appreciated modern style of communication 👌 😉
    Akim J.
    Akim J.
    1669238715
    Always coming in here but this time Chris and Santi went out of there way to keep giving me options and I loved that. They made sure I was satisfied and informed of my purchase before leaving the door. Rock on guys.
    Adrian K.
    Adrian K.
    1668179386
    A truly pleasing experience for a first timer. The environment is immediately welcoming and the staff are friendly and knowledgeable. Felipe was patient and answered all my questions, recommending products that would help with my chronic back pain. Highly recommend this location. Will definitely be back.
    Sheila D.
    Sheila D.
    1667531761
    Everyone at this dispensary is always pleasant and helpful. The manager, Noah, was over the top great today. I had some returns and he was so helpful. The reasons didn’t matter. He just took them back and gave me a full credit. He helped me figure out my points and more. Noah is super knowledgeable, helpful and efficient. It was an absolute pleasure to shop with him today.
    Brian G.
    Brian G.
    1667431275
    My fist time coming to trulieve and couldn’t be happier. I walked in waited about 5 min and was walked in back. While back there I was assisted by Johnny who was friendly, knowledgeable and went out of his way to help me get what I wanted. Overall excellent experience. Highly recommend it.
    Matt S.
    Matt S.
    1667327649
    Fernando and Noah at trulieve were completely awesome. Totally helped me out. Get a ton of good product and we're extremely courteous and professional at the same time. This is definitely the truly I'll be coming back to you again and again..
    Love this location & the people in it! Antonio & Daniel always take the best care of me. I never worry about my chronic body pain anymore because I know when I walk in, they got me. 10/10 would recommend always 💫
    Eric P.
    Eric P.
    1665173345
    Met with smiles. Everyone is really nice. Wait was very short. Had everything I needed in stock. These people deserve some praise for their service. Best location I've been at. And will continue coming. Jeffery was also very nice and quick with checking me out.
    A B.
    A B.
    1664917250
    Shelby and Fernando were absolutely amazing as always. Very knowledgeable and able to answer any question in not only a professional manner but a timely one as well. Will be coming back to visit them again soon. And if the rest of the staff is as welcoming as them, I think you'll have some real good trulieve ambassadors to help grow this business even better than it already is.Much respect.
    Renee S.
    Renee S.
    1664571694
    Fernando and Shelby treated me with a dose of great customer service! We all laughed together as strangers and they didn't even give me fake smiles either! They were genuinely happy to be there. Just a quick 5 minute chat with them was filled with a pleasant exchange of positivity that I will always remember. Sometimes you can be at any random store and the people greeting you can drain your energy real quick just by being near them. That's not the case with these two awesome Customer Service Reps! I hope that Fernando and Shelby will be at Trulieve Fort Lauderdale for all of my future visits!
    MIKEY EL R.
    MIKEY EL R.
    1663977552
    The dispensary representative Yonder, is the very Best!, and I must say all the other staff including, Fernando, Reggie, and Olivia are extremely helpful when it comes to the knowledge with all the amazing products Trulieve has in there store.I would like to also give a big Thank you to the Manager, Christiana she cares about her customers, and everyone is very attentive, and humble. She has a outstanding professional attitude, and her management skills are grade A+ Love the staff.I must say the staff here is amazing including the security guard. I want to give a special Thank you, to Susana for assisting me professionally and understanding to what I am looking for, she even educated me a little with indoor grown flowers. She is super awesome. Thank you Susana for your excellent customer service. I really Love this place.
    Dominik J.
    Dominik J.
    1662768378
    Tried out the capsules. Didn’t work well for me. Came into the store for a return and Fernando Santana has been great, walked me through other options that could work for me. Great knowledge on his products and what he is doing!
    Blake W.
    Blake W.
    1660319488
    The parking isn't the best!! The Tall Noah is great!! Best service in the Industry. The little guy named Noah needs to learn about customer service and when yo keep his mouth shut. The security is great I always feel safe!! Hopefully the little Noah can learn a thing or two from the talled Noah!!
    Ryan S.
    Ryan S.
    1658360724
    I had Great experience in the store the staffs is very friendlyAnd very knowledgeable!If I can make any recommendations to make the transitions go smoother for everyone that would be to add the THC % to the website on the concentrate oil section you guys have it for the flower and your competitors have the % on there sites as well for there concentration section , I think it would save a lot of ppl asking questions and questions being answered that don't need to really be .
    Jessi A.
    Jessi A.
    1658360453
    This is a great place to come. Everyone is super helpful and friendly. I’ve never had a bad experience. Today Noah was especially helpful!
    Dani B.
    Dani B.
    1657579722
    Placed an order was never sent a confirmation text or email. I figured it was my license I tried coming in to see if I was able to order and my license was fine so I asked if they could honor the sale for those products that day since I was never alerted they had my order. The manager asked why I didn’t just come in to see that day? Because I’m not going to leave work and wait an hour not knowing if what I ordered is even available had I been given a confirmation email or text I would have taken the time to leave work. I have only shopped at Trulieve for years since I got my medical card, I’ve spent well over 40k there and the manager couldn’t rectify a simple error. Time to bring my business elsewhere, good riddance Trulieve.
    MIKEY EL R.
    MIKEY EL R.
    1657406588
    The dispensary representative Yonder, is the very Best!, and I must say all the other staff including, Fernando, Reggie, and Olivia are extremely helpful when it comes to the knowledge with all the amazing products Trulieve has in there store.I would like to also give a big Thank you to the Manager, Christiana she cares about her customers, and everyone is very attentive, and humble. She has a outstanding professional attitude, and her management skills are grade A+ Love the staff.
    Samuel E.
    Samuel E.
    1657376270
    I’ve only been in a few times, but 3 things remain consistent:1) parking is terrible.2) prices are… okay at best(to be fair, they do stand behind their products)3) the staff has been awesome. Most recently I was assisted by Noah.Big shout out to Noah:I’m a huge stickler for customer service etiquette, and Noah did NOT disappoint. Of the associates I’ve worked with at this location, he was the most confidently knowledgeable about the products. 10/10 for this dude!
    Alexei M.
    Alexei M.
    1657058723
    All this is new to me, but they explained all the questions I had, educated me about all new ways to treat few conditions I have. I’m pleased and happy to know that these places care for me as customer. Alice was amazing, she took her time to help me. Love her
    Dutch M.
    Dutch M.
    1655502746
    Been here a few times and every time I go it's a great experience... Fernando and Matthew are awesome, very knowledgeable of the product and very helpful... 5 stars, two thumbs up and 10 out of 10... Love this place!!!
    jahsunn D.
    jahsunn D.
    1655224116
    They have made positive changes in the staff hiring at Davie location, the managers have everything running smoothly. Just when I loose confidence in this company, they improve for the better. The males check- in's at the door always have personality and remember your name. Even your security guard interact with the client's..You earned every star .Peace
    Brandino 6.
    Brandino 6.
    1654814187
    Yondeoz was a great help and made me feel really comfortable for my first time being in a dispensary seeing has I just got my medical card today. Definitely recommended some great products and told me information about upcoming deals and current deals!
    Samantha D
    Samantha D
    1650400393
    First TimerI am a first time customer, and was not very knowledgeable! Your whole staff is amazing, but Yonder was hands-down the best. Yonder spent much time with me and helped me understand what was meant for what, what time may be best. Take note on what works best for me, etc. but also he was so patient. Yonder is definitely an asset and because of him and other reasons I will be repeat and be a lifetime customer. Thanks again Yonder!! Definitely deserves recognition.. I already went for a 2nd time. If you go to the Fort. Lauderdale Location and want the BEST ask for Yonder, trust me you will not regret it. I promise!!
    Remy C.
    Remy C.
    1650237245
    This place is not efficient at all. I've been waiting for 45 minutes to place an incredibly small order. There have seen 3 people since I've been here. Could be incredibly more efficient.
    Cedric Van G.
    Cedric Van G.
    1649734468
    I don’t usually visit Trulieve as I see it to be overpriced and super busy. I’ve been twice and the first time there was no one there, but on the second visit, both right before closing time on a Friday, there was about a 15-20 minute wait. The service was great, but the lady helping me couldn’t give me hardly any information on the carts and didn’t know what any of the indicas ,other than the ones that were self described in the strain name, flavors or even what they kind of tasted like. Other than that great store.
    Victor R.
    Victor R.
    1646074729
    Only good thing about this place is the staff. They are amazing.Now this wait system is out antiquated. It just makes everyone in the lobby mad. You need to figure out a more expeditiously way to get patients their medication. I saw the elderly wait over 45 minutes outside waiting for service. Unacceptable. You need to do better.
    Michele N.
    Michele N.
    1645365404
    I just got my MMC from the marijuana Dr. Just a few feet away from trulieve. Once I walked into Trulieve on 2/19/22 I was greeted from the front desk. They gave me a card to scratch when I scratched it I immediately won 50% off my purchase, along side 50% off for being a new patient. Charles S. & Rachel B took spare Time showing me all of their products and what would be best for me. I was treated so kind and was happy because this process was very easy. I recommend everyone come to this place for the amazing customer service and hospitality. Thanks again for an amazing experience.
    Bob A.
    Bob A.
    1645110026
    Kareem is one of the greatest associates I have ever encountered. Every time I come into this location I know I’m going to have an incredible experience, this team is one of the best teams I’ve ever been around. I love this team and the people that are here. I do believe Kareem is deserving of a management position. He has earned my respect and love every time I’m in the store. This team is special, and Kareem is a shining star.
    Bob A.
    Bob A.
    1645039924
    Kareem is one of the greatest associates I have ever encountered. Every time I come into this location I know I’m going to have an incredible experience, this team is one of the best teams I’ve ever been around. I love this team and the people that are here. I do Kareem is deserving of a management position. He has earned my respect and love every time I’m in the store. This team is special, and Kareem is a shining star.
    Steven H.
    Steven H.
    1643750119
    Prompt service. Knowledgeable staff. Mostly decent prices. 50% discount for first purchase. Non card holders are not admitted unless you are a registered Care Giver. The address on website is wrong. They are NOT on SW 40 Terrace. They are in a strip mall on SR 7 (441).
    Natalia De V.
    Natalia De V.
    1642118464
    Always a great experience. All of the staff is very nice but Kareem goes above and beyond. Every visit he greets me with a friendly attitude and makes sure we all have a good time while we wait. He checks everyone in quickly and always wishes us well as we leave. Amazing employee.
    Frank
    Frank
    1641503602
    I met with Kareem and though I made an order online, when he took me at the counter, he took it upon himself to suggest better strains and provided a much better deal than what I was already willing to pay. Putting it simple, I ordered 5 products totaling $220 and for $240, was able to get me 9 products that undoubtedly have provided a much better experience using when compared to the previous products. He was polite and knowledgeable and provided A1 service! Best experience I've had at Trulieve and hope I run into Kareem again!-Frank
    Sumer H.
    Sumer H.
    1639876632
    I enjoy coming here, very clean, pleasant staff. However this one particular employee truly stands out! His name is Kareem, he greets all patients! By there name as we open the door! He is full of energy can definitely lights the room! He shows leadership, ownership, and takes pride of his work.
    Saundra P.
    Saundra P.
    1639623485
    I absolutely love this location and one of the reasons why is because of Kareem. When I go into the showroom I’m always hoping he’s my budtender because he KNOWS what works for me. He listens to the patients needs, makes his recommendations, and options to chose from. What impresses me the most was, he remembers what I like and as soon as he sees me he gets busy gathering new strains he thinks I’d like! (He’s usually always right too!) Kareem is enthusiastic, knowledgeable about the product and is always smiling, you can see it through the mask it’s so genuine. Kareem makes Trulieve Ft. Lauderdale great.
    Darkthingsjo
    Darkthingsjo
    1639060487
    Kareem D is an employee who goes above and beyond for customers. I have first hand experienced not just his willingness to help a customer but his eagerness to solve any issues. One example is: I came in close to closing, and he made the decision to let me in. In return making the customer happy.His professionalism and motivation to succeed shine through in his performance. I would like to personally thank him for making my visits enjoyable.
    Shayna L.
    Shayna L.
    1638405396
    Great place! Friendly staff, great music playing, great product. And every time we see Kareem here, he is beyond kind, friendly, and helpful. Strongly recommend going, and make sure you say hi to Kareem when you do!
    Sensei W.
    Sensei W.
    1638057306
    Too focused on the money instead of the patient. The worst wait times and customer service out of all the dispensaries I have frequented. For the amount of money people spend with them you would think they would take better care of their patients /customers. This is just my opinion and nothing more. I know that there are a lot of die hard tl fans out there. To ea their own
    Kimberly H.
    Kimberly H.
    1637018017
    I always have a good experience here. Best part is they accept debit cards as payment. Kareem at the front always greets you, make you feel comfortable, and gets you in and out quickly. He does a great job at managing the traffic in the lobby.
    Iam R.
    Iam R.
    1636595515
    I must say, as a first & second time experience, Rachel & Kareem have the expertise & knowledge to have made it terrific!It seemed a bit busy, a bit daunting, eyeballing the crowd out front, it seemed like this wouldn't be a fun outing.Kareem extinguished all that! Rachel was just so helpful!! Unreal attention to details!Having good employees is key to any business, so don't lose these two Gems!
    Santina I.
    Santina I.
    1635625036
    Usually I just kinda come in get my stuff and go but I wanted to shout out the new check in guy Kareem I’ve only seen him a few times but he is definitely the best this location has had. Good energy, remember names, and customer service skills are great! Also shout out to my cashier Sabrina she was wonderful super helpful and really sweet. Thank you guys 🙂
    Shakeva H.
    Shakeva H.
    1635204204
    The staff here are very patient and friendly! The wait isn’t too long and the products are 10/10! Kareem is an amazing worker. His service is amazing and he should get a raise. The personality is top tier. You can tell he loves what he does. 😌
    Jana C
    Jana C
    1635197902
    The people that work here have the patience of a saint! I always witness so many grumpy customers and they are always able to keep their calm( no matter how horrible these people are to them). I've personally never had any issues with my orders or check in. Any problems people have are literally user error, it's never their fault !!!! People are so rude to them it's crazy, and they are continuingly genuinely calm and peaceful. Kareem, Andrew, Nicole and Evan are a few of my personal favorites, as their customer service skills are UNMATCHED!
    T. R.
    T. R.
    1635025077
    Trulieve as a brand and company have always been stellar. This location is my home location and I say that lovingly. The staff time and time again has not only shown patience, but grace under fire on those times patients have clearly been white-knuckling their own withdraw. Kareem was a great first point of contact for the company for a referral I brought in today. Keep up the good work. 👍🏻
    Karina P.
    Karina P.
    1634852754
    I’ve been to this location a few times and I am always greeted with a smile and a friendly gentlemen named Kareem. I was approached with kindness and the check in process was very quick. This is my now regular dispensary location 👍🏼
    Lauren L.
    Lauren L.
    1634754507
    Kareem D at Fort Lauderdale is the most up beat person always has a positive vibe , hes always so helpful an friendly. He goes the extra mile for his patients. Finds a solution to any situation at hand for the patients and leave happy and pleased .. his energy is so amazing an upbeat he’s definitely manager material ! Five stars in my book!
    Danmara A.
    Danmara A.
    1634666678
    Love this place!! The welcome I always get is amazing! All of the staff is always so nice and pleasant and very informative. The place is spotless and the products are top notch!
    Alexie M.
    Alexie M.
    1634587952
    I stopped going to Trulieve over a year ago due imaginable wait times. I tried a different location and had Kareem to assist me. He was patient, knowledgeable, helpful, and the went extra mile - I can tell you that has never happened before. Ask for him, he is worth the wait!
    David L.
    David L.
    1634495954
    Another great experience at Trulieve today! Matthew was a great consultant, giving me all the tools I needed to make the right purchases. Although it's not the closest to my house, Trulieve is my go-to dispensary in Broward county.
    Zadeel1
    Zadeel1
    1633726567
    Love it! Staff is great. Never have any problems. Only bad thing is the parking but other than that, awesome.
    jakepenrod
    jakepenrod
    1633219438
    I first had a terrible review of this place unti I came in today. I talked to a man named Kareem and he was the most helpful employee I have ever met. Changed my whole outlook on the place, new how to communicate, new the product and made me super motivated to return. At first the employees seemed off at times but his energy seemed to brighten the room and put people at ease.
    Wayne S.
    Wayne S.
    1631466478
    Second time coming to this location over the Dania Beach location. This location by far is one of the BEST ones. Kareem was EXTREMELY helpful in locating a product to help alleviate my symptoms, since what I ordered was not in stock WHEN I arrived to pick it up which was okay this time. This location though is by far one of the BETTER, bigger, and faster Trulieves that I experienced. It also has The Honey Pot Smoke Shop next door and the Medical Cannabis Dr. as well. Parking definately needs to improve or more spots made.✌️
    Sarah B.
    Sarah B.
    1630459223
    The discounts and sales are good. Fort Lauderdale location has 10 to 15 parking spots for a busy location and it’s employees. Plenty people park illegally, pull in the exit and the instant sale holidays create havoc. I love the sales but maybe they should drop the high prices and have set sales to create a peaceful shopping experience. Also there’s a lot for sale close by waiting to become a parking lot. For public safety they should acquire the lot and make more parking ASAP.
    Stsphenson B.
    Stsphenson B.
    1630324303
    Management has handpicked and molded well another great employee. Her name is Sabrina and she's eager to ensure that we are well attended. Thanks Sabrina
    Melanie I I.
    Melanie I I.
    1629493614
    I like coming here very nice staff very comfortable nice flower I appreciate that and I appreciate the kindness of the lady today and her patients.. she was so helpful genuine nice nice thank you
    M V
    M V
    1629054561
    Nicole is great. I happen to have her quite often and she’s very helpful and knowledgeable. My shopping experience is always a pleasure.
    Madeline C.
    Madeline C.
    1628346100
    I have been to this location twice now and both times, they were extremely kind and helpful. my visit was with Sarahlee. I highly recommend going to her! if she is unavailable, Wilberto was also wonderful! Definitely going to be back to this one more often 🙂
    Lewis J.
    Lewis J.
    1628196131
    I’ve been going to this location for a couple of years now. I completely agree with the high compliments others have given to this store. I can’t think of even one negative aspect of the product, staff or experience. It has been a challenge to park my car there a couple of times but that’s not a fault of Trulieve.
    Wendy F.
    Wendy F.
    1627994652
    Very busy place but they're really good about getting your order together fast and they offer deals on your first and second visit which is great.
    M S.
    M S.
    1626624629
    The place was very busy and a little bit slow but once I got in and got my product I was very happy.I recommend the chocolate bars with strawberry very tasty..
    Terry B.
    Terry B.
    1625433055
    Great service great employees.. Ready to help and answer any questions you may have. Only downside is typically busy with a 20 minute wait time even if you order online and small parking lot for amount of customers they have.
    Stsphenson B.
    Stsphenson B.
    1624859277
    It's time for a trulieve honorable mention. Most diligent person is Dean. He really work very hard and thrive for patient satisfaction. Most Prettiest smile and pleasing personality is Alina. She's a pleasure always. Most humble is Roberto. A true gentleman who ensures happiness. Please keep up the good work!!!!!!!!
    Nunya B.
    Nunya B.
    1624472361
    Some, not all, bud tenders have a little attitude problem (at the FLL location) when you ask them to see a scale. They will tell you that they don't have one and to go home and weigh them so that you can see how much they weigh and if there's any discrepancies just bring it back. But when you ask for a manager (manager also had a bad attitude) they will go ahead and give you the scale, with attitude, as if you're stopping them from doing something. It only takes about a minute to weigh something. ***** I usually go to the Dania Beach location where they're much much nicer
    Toni W.
    Toni W.
    1624110213
    I had the pleasure of speaking with Dean who gave me a lot of good information. It was so informative and I left there with a better understanding of how to get the most from my meds. The employees are all so welcoming and willing to help.Need to mention my favorite Eileen (not sure of the spelling) as she is always smiling and upbeat. Love it when they tell me she will be helping me cause I know I will be well informed.
    R R
    R R
    1620824175
    Trulieve has it's ups and downs. Ive had great customer service experience in the past as well as terrible. Lately something really disturbing is happening. My orders have been altered or simply not processed, WITHOUT MY CONSENT. No previous phone calls, emails, nothing. Just this week, I placed an order with a not so common product that I was in desperate need of for a flare up, it was only available at this location (trust me, I much rather attend another store) and it was not processed accordingly.Last week there were two different issues with my order at the Dania location. No calls and my order was altered w/o my acknowledge.The lack of professionalism of this company is rising fast. Even though their prices are fair, their varieties are limited and of fair quality... they are nothing especial.
    chris C.
    chris C.
    1618591443
    Update* i had this place as 5 stars but it has gone downhill so fast. Check in online for faster service and it’s as if you never checked in. I was told I had to wait 15 minutes and was there for almost an hour cause they carelessly deleted my name from the list. Then are laughing about It If I didn’t mention anything they would have had me there waiting still. Also this place used to be very good moving people in and out now it’s slow as ever. Honestly this is the only dispensary I’ve been to where I always have to wait an extended amount of time.
    Booby F.
    Booby F.
    1617800968
    Went last week for my first visit after getting my card and I was extremely impressed with the experience! Alyssa Ramos was super patient and informative with me and helped me choose for my first buy and I had an awesome weekend because of it. Nicole also helped me out with some awesome recommendations and I look forward to buying from the staff again here!
    RC R.
    RC R.
    1617755911
    Absolutely Amazing! Dean,- Sir, after having just two conversations with you I have to say you are the most friendly, professional, courteous staff member I have encountered upon walking into this location. Everyone is good here, but my last two experiences have been fantastic upon entry. Nina, -Thank you for your immediate attentiveness, incredible customer service, and heart felt empathy. You are the clear definition of Awesome. To anyone looking to visit this location, rest assured, you wont be disappointed.
    Billy G.
    Billy G.
    1612228158
    First of all let me just say I love their stores layout. They had more than enough staff to take care of everyone’s needs. I have to give special recognition to Sydney (like Australia) because of her knowledge, courtesy, and how pleasant she was today. She went above and beyond in explaining the different strains and helping me pick what was right for me. She’s a shining star and will go very far in this industry. Trulieve rocks!!! Check them out and ask for Sydney!!
    Troy B.
    Troy B.
    1611081858
    Very good service overall but especially when I see Aline. She always has a warm smile and seems like she goes above and beyond to accommodate you for whatever your looking for. I request her every time I make a purchase and she usually up-sales me which is fine. Thanks Trulieve!
    Jackie N.
    Jackie N.
    1610814568
    This place is a fantastic dispensary. The wait is always minimal if you order and check in online - seriously, less than 15 min most of the time. But best of all is the customer service. Marissa K was fantastic; she searched for discounts for me and gave great advice for products I'd never tried before now. I also spoke with Esteban (the manager) who was at the counter as well, and he also took the time to discuss the products. They were so very helpful and welcoming, and I have never felt rushed, which is amazing considering how quickly they get people in and out of there. Great place (clean and very COVID aware) and fantastic customer service. Even the armed guard smiles.
    Vicente R.
    Vicente R.
    1609450117
    I've been here a few times and I gotta to say this visit was one of the best. Sidney R. is a true delight. She made me feel how I make my clients feel( appreciated ). I didn't feel like just a "number". Her smiling personality shines threw the mask. I look forward to returning to this location in the near future.
    David C.
    David C.
    1604249666
    I spoke to Diana, over the phone and she helped me come up with a replacement for the product I ordered that wasn’t available. She kindly reviewed my options. Advised me on possible best use of strain medication for myself. She taught me the difference between active strains and “in the couch” to sleep strains. I am very thankful. Thanks again!pp
    ufsimmons
    ufsimmons
    1603543053
    Best location in my area. The security officer is clearly visible and the staff in the lobby was extremely polite. I especially love the enforcement of wearing a mask and making sure the lobby is not exceeding capacity. I want to send a special kudos to JeanMarie 🤩 Thank you for sharing your family experience with me. Sending clouds your way 😙💨. Hope everyone is safe & healthy. Can’t wait to be back & only have 1 bid tender in mind 🤩
    Joe N.
    Joe N.
    1602777669
    Easily one of the nicest Trulieve locations I’ve been to! The staff at this store truly makes all of the difference. They are beyond consistent and always address any questions or concerns. While there are too many names to mention I would like to greatly thank Aliyah, Alina, Nicole, Nina, and Laurence whom all make the process as easy as it gets! I know I’m missing a few but also a special shout out to miss Seharra who simply adds character to that lobby and provides exceptional customer service. If u haven’t shopped here yet do yourself the favor and stop by!
    Nicole G.
    Nicole G.
    1602738671
    My new favorite restaurant! The hostess and servers were fantastic and helpful. Food was great. I loved the vegan nachos. Queso was absolutely perfect. With a reservation we didn't have to wait at all. This really is the best place. I can't wait to come back for brunch.
    Joe N.
    Joe N.
    1601741325
    Easily one of the nicest Trulieve locations I’ve been to! The staff at this store truly makes all of the difference. They are beyond consistent and always address any questions or concerns. While there are too many names to mention I would like to greatly thank Aliyah, Nicole, Nina, and Laurence whom all make the process as easy as it gets! I know I’m missing a few but also a special shout out to miss Seharra who simply adds character to that lobby and provides exceptional customer service. If u haven’t shopped here yet do yourself the favor and stop by!
    Alexandra P.
    Alexandra P.
    1601579804
    Trevor was awesome! I absolutely love how helpful this place is. You’ll find no better! Love trulieve! Tabitha is another awesome lady. Always so helpful and loves to chat. Go say hi!
    Manny D.
    Manny D.
    1601468540
    Very busy & packed. The lobby was full, & so was the cluttered parking. Wait time was also 30mins. However with all that being said, the Trulieve front desk employees, security, & staff in the back were working very diligently to accommodate everyone as best as they could. Also Trulieve Ft. Lauderdale location is the most stocked store in S.Fla. Excellent attention & customer service considering. 🌱
    Harry M.
    Harry M.
    1601388527
    This is by far the best location for great customer service. Sydney the sales associate was so pleasant and positive. She had such a good energy. That’s what sets this location apart from the others. Will definitely choose this dispensary again!
    Vet T.
    Vet T.
    1600331829
    I try to come to Trulieve on sale days and for any discounted items. Ft laud treats me like I am normal. When I go to this Trulieve I get a hello by the staff and some days by a supervisor. There is a supervisor or manager named Brett that says hello to me personally and makes sure i know the sale for the day. Ft laud is where I get my medicine and to be treated normal.
    Robert E.
    Robert E.
    1600104408
    Aline was so polite to me and asked me about my symptoms. She helped me find and waited for me to research the statins to pick the best one for me! Then she gave me her opinion on what strains I should try that personally fit my preference . On top of all that she didn’t rush me and made me feel very welcome at the shop . Every time I go I will ask for her because she is the best !!!! :))Update: 9/14/2020 I made another visit to Trulieve again and a gentleman named Adam helped me so much he gave me exactly what I wanted and he understood my medical issues and made me feel welcomed. The people I’ve encountered at Trulieve have been awesome and super friendly I couldn’t ask for a better staff team honestly keep doing what you guys are doing !!!
    Lauren B
    Lauren B
    1600103799
    The best Trulieve store, their staff go out of their way to make sure you get the right product for your needs. Best customer service anywhere, professional and knowledgeable. The store is immaculately clean and social distancing is strictly enforced. Thank you for providing a consistently great experience.
    Parker H.
    Parker H.
    1599773530
    Trevor and Adam are amazing at what they do! They treated me with the best customer service someone could ask for
    Robert E.
    Robert E.
    1599764685
    Aline was so polite to me and asked me about my symptoms. She helped me find and waited for me to research the statins to pick the best one for me! Then she gave me her opinion on what strains I should try that personally fit my preference . On top of all that she didn’t rush me and made me feel very welcome at the shop . Every time I go I will ask for her because she is the best !!!! :))
    Zenaida C.
    Zenaida C.
    1599598709
    Customer service was amazing. Helped by By Sidny R. And the experience was a 10/10. Never a lone or waiting. Sidney Did everything to make sure I was happy.
    chris C.
    chris C.
    1599337432
    Update* i had this place as 5 stars but it has gone downhill so fast. Check in online for faster service and it’s as if you never checked in. I was told I had to wait 15 minutes and was there for almost an hour cause they carelessly deleted my name from the list. Then are laughing about It If I didn’t mention anything they would have had me there waiting still. Also this place used to be very good moving people in and out now it’s slow as ever. Honestly this is the only dispensary I’ve been to where I always have to wait an extended amount of time.Also edibles which must be eaten orally don’t qualify for the oral prescription. I have to call my doctor to add it. But this information wasn’t given to me until I was trying to purchase them. I think that info should be known before someone waste so much time waiting in line. How do you add a product that probably no one has access to especially on a Saturday when most doctors are closed.Swear to god this was the last time I’ll ever go to Trulieve
    Jack M
    Jack M
    1599333947
    Very long wait time.
    Nicole H.
    Nicole H.
    1599088221
    I love this place, Excellent Quality and time efficient. Very clean, and product is great worth every penny. I Will keep coming back! FYI pineapple upside down cake is a great bud to smoke in the morning to get your day going and get you relaxed and ready.
    brian T.
    brian T.
    1598978841
    Today was my 2nd time. Laurence K. Immediately began to help and put me at ease. He explained things simply, answered all of my questions, and I had allot. Thanks! Great place!
    Gabby R.
    Gabby R.
    1597706884
    Worst dispensary in south Florida. Never have any product and the slim chance I am able to order flower online it takes over a day to process and then I get a call the next day saying that my order needs to modified because yet again you ran out of product. Maybe stop opening so many locations and focus on keeping your current locations stocked and running smoothly. Use to love this place but sadly will not be returning.
    Michelle A.
    Michelle A.
    1596987586
    I have been to different Trulieve locations. I have to say the Ft.Lauderdale location is the best. Hands down the best. I even told my friend to use that location only. They consistently give great service and they take the time to really explain the products. Also, they are wonderful in solving problems. I had an issue and they made sure they understand my problem and Gave me a solution. I understand sometimes computers can crash and things happen but they always try to find the best solution. Ammar and Brett are the managers. The employees (I wish I wrote down their names) are pleasant and positive. You can tell they have a process and a great atmosphere when you get there. Thank you guys.
    E T
    E T
    1596348828
    This place is great! A store may not always get everything right,or have control over every problem, but the employees have gone out of their way to fix any issues and accommodate my concerns. I can tell they’ve been listening to feedback and strive to make things more pleasant. They have been kind, appropriately funny at times, might share a short story good vibes overall. As a frequent visitor I have had especially good experiences/interactions with these folks:DeanEvanGiovanniAnthonyKarenManuelTabithaHurtzAdamEvanAline
    Flynn R.
    Flynn R.
    1596213408
    Manny was super nice and very helpful. Definitely made the experience more pleasant. Very patient with all the questions I had and gave his opinions and thoughts which was greatly appreciated. Definitely someone who has a strong customer service background
    Jordan S.
    Jordan S.
    1595382320
    Love the place! Clean, friendly staff, lots of room in the entrance, so good for social distancing. This was my 3rd visit and Anthony Mele is not just a salesman, he has so much knowledge on every product sold in the store. He seems to have a real passion for his job and makes it a goal to keep every customer satisfied with their purchase. Overall, his assistance was excellent and I’d like to see him again when I make my next purchase!
    Jessenia M.
    Jessenia M.
    1594898418
    This location is amazing! Since I’ve been coming to this location, I’ve been lucky enough to be assisted by Manny each time I go. He exceeds my expectation! He’s a tremendous help, always thorough about the process and very knowledgeable about the products. I trust his recommendations! Excellent customer service and professionalism. Trulieve is very lucky to have him!
    Kim D.
    Kim D.
    1594503496
    I prefer to go to this location over any other, all the staff are really dedicated to the customers needs. Who ever is choosing the staff to work there is Awesome because most of the people seem really nice. Manny is educated on all the different strains, always very helpful , nice & genuine. The best customer service hands down. I believe t most important part is the greeter at the door as well. That girl Nicole always welcomes you , most nicest person you would wanna meet. Let me not forget Charlies he is a sweetheart. Keep up t good work everyone!!!
    Nicole C.
    Nicole C.
    1594415975
    Great service, great quality, friendly people, and a wonderful atmosphere. Every employee here is happy to help you if you have any questions. I usually get assisted by very knowledgeable and attentive employees named Trey and Manny. They both have great customer service and are willing to help find the best type of product for anything that's going on. Overall, it's a great experience and you feel taken care of. Also, Nicole is usually the one who checks me in, she is so nice and sweet!!Trey and Manny, you rock!!!
    Ron C.
    Ron C.
    1594320335
    1st time using this dispensary. Chris, Jessica and Roberto did an amazing job walking me through the process (discussing my order, the delivery, payment, etc), communicating the steps from ordering to delivery and finally a perfect no contact delivery making me feel 100% safe during this COVID crisis! I am now a loyal customer and have made Trulieve and especially this location, my one and only shop! Having associates who care and contribute so much to making a customer understand the process and feeling valued and welcome as a customer, is what its' all about! Thanks you all for all of the hard work you do! It IS appreciated!
    Mr C.
    Mr C.
    1594241155
    I've been to a lot Medical Dispensary's up & down the state of Florida. Trulieve is by far one of my favorites. With that said, I've also been to a few locations offered by Trulieve. The Fort Lauderdale location never fails to please. Fantastic customer service, Plenty of inventory, & Excellent Pricing. The quality is what you expect. My man Hurtz is always a pleasing face to see. He's always looking out for the customers!! Cheers Brother!
    jonathan P.
    jonathan P.
    1593795449
    I’ve been going to this Trulieve since there opening and I would have to say it’s the best one. Especially when I come in and I ask for hertz my favorite medical consultant. He’s super professional,knowledgeable, and super nice guy. Never have to worry about my products or any questions hertz is there to make great recommendations and answers all questions. Come check out this Trulieve if you have the time and ask for hertz.
    el m
    el m
    1593619656
    Nina and Trey were super nice and helpful and suggested great products for me to try! Every time I come to this location I leave happy. Great staff great selection.
    Rachel J.
    Rachel J.
    1593202959
    Trulieve Ft. Lauderdale is by far the best run store. I love going there. The whole staff is amazing. Evan and Tabitha are the best bud tenders. They are so helpful and knowledgeable. They always know what I want!!! INDICA
    Andrea G.
    Andrea G.
    1592768831
    First time here and I can't wait to come back! Nicole is the sweetest and super helpful!!! Fast service and so friendly!
    Vanesa V.
    Vanesa V.
    1592662334
    Man where do I begin I love this place!! Don’t go anywhere else. I saw Evan today and was so happy to have such a friendly face (even with a mask) to help me. Every time I come in I am welcomed and helped by the most wonderful people. I truly am grateful for this shop and all that it has done for me. I’m a life time customer!
    Tiki G.
    Tiki G.
    1592621815
    I went in for one thing and came out with a bunch of GOODIES thanks to, NINA! I’m so glad that I had the pleasure of having her guidance and her expertise to help me get exactly what I wanted. Best of all, she was genuinely a kind human. I appreciate that. S/O to the rest of the staff. It’s nice that they remember your name.
    SunJ
    SunJ
    1592323155
    Horrible each time I go. For my eighth time . I am never in their system. My order is always cancelled without notifying me by text or phone. I have complaint to the Manager , the same one. And Never get anything resolved. I always have customers come in after me and walk right pass me and get services. It is so sad. I got to find somewhere else.
    Matt L.
    Matt L.
    1592088988
    I’ve had Manny M as my bud tender about 3 times and he is always the best. not only is he super kind every day, he’s so knowledgeable so you always know what you’re getting, and exactly how to use it. Literally one of the main reasons i come to this store
    Amanda G.
    Amanda G.
    1590796752
    I travel around the state for work frequently, I’ve used a few Trulieves And never experienced this problem with any other location. On Friday at about 5:30 I placed a pick up, nothing big something very small and routine. I waited two hours until about 7:30 and thought I would reach out to see if it’d be available by 8 (their closing time) so I call once and the recorded menu says longer call volume etc etc., I look online to their chat room help center as they recommended on the recorded menu, spend 30 minutes online waiting to be connected to a store associate...absolutely nothing. I wait on hold on the phone for 30 minutes....absolutely nothing. Until about 7:55 pm 5 minutes before they close they notify me it’s ready for pickup...seems very systematic to me. You need to understand you are a medical facility providing medicine to patients during a nationwide panic. You need to be held accountable for your communication efforts and mediums. Someone was able to fill my order before a single person was able to pick up the phone or answer an online chat. Professionally and morally inappropriate....do better Trulieve.
    Sunshine T.
    Sunshine T.
    1589505892
    Great Location! Tabitha was helpful in filling my online order. She went above and beyond with quality service and said nice things to me to comfort me during a difficult time in my life.
    Adam L.
    Adam L.
    1588715407
    First let me start by saying the level of cleanliness in the store from the second you walked in to the back room was spotless.Staff was friendly clean wearing masks and doing exactly what they were supposed to be doing.I had a wonderful experience with Dean and Tabby and the store manager Scott.I can’t believe how well you treat your customers and we have tried some of your competitors.By far you guys are doing the best of all of them.Keep up the great work stay safe wash your hands and be good neighbors
    Dalia K.
    Dalia K.
    1588458596
    This was my first time at Fort Lauderdale Trulieve since I am from Orlando but Dean went above and beyond to make sure my needs were fulfilled in a timely manner especially since online was not accurate to what they had in stock and it was pick up only. Thank you very much Dean, you made my visit to Fort Lauderdale Trulieve truly a pleasure!!!
    Spencer B.
    Spencer B.
    1587152787
    I have been to a few different Trulieve branches and none compare to Fort Lauderdale. Every time I go, it is easy and quick. I was greeted right when I walked in and was called back less than 5 minutes later to pick up my medicine. The Fort Lauderdale Trulieve staff is truly amazing! If you are able to go to Fort Lauderdale, I highly recommend going there!
    Great dispensary! My order is always right and they move their line pretty fast plus if you place your order online they will have it waiting for you in express check out. They are able to keep most stuff in stock. They also offer a 20% veterans discount!(thank you for that) the dispensary is also kept clean and is welcoming and comfortable. The staff is highly knowledgeable about all the products if you have any questions. Parking can be challenging some days but everything else is a bullseye! I highly recommend.
    Great dispensary! My order is always right and they move their line pretty fast plus if you place your order online they will have it waiting for you in express check out. They are able to keep most stuff in stock. They also offer a 20% veterans discount!(thank you for that) the dispensary is also kept clean and is welcoming and comfortable. The staff is highly knowledgeable about all the products if you have any questions. Parking can be challenging some days but everything else is a bullseye! I highly recommend.
    Legendairy S.
    Legendairy S.
    1580161350
    This was my first time visiting one of these types of stores. I was nervous and not sure what to expect. All of the staff were very professional and very welcoming. Dean M (more than one Dean at this location) helped me find all of the products i was looking for and answered any questions I had. He really made the whole experience very enjoyable and went above and beyond to help me. I will only be visiting this location from now on! Dean, keep doing a great job and pursuing your passion. Thank you for your help Dean and ill see you at my next visit!
    a b
    a b
    1578699678
    Very nice location! Very friendly staff. Last week Karen was very quick to offer me help, and you could immediately tell she took pride in her job. Knowledgeable and very helpful. She gave me lots of info with important details I didn’t know and didn’t consider beforehand. Would definitely recommend.
    Raychal Ray R.
    Raychal Ray R.
    1576350281
    I love this location and recommend them whole heartily!!! Every single member on this team has extraordinary customer service skills and they work wonderfully together as a team. I want to give a special thanks to Sabrina, who gave me a wonderful experience today. I came in for my purchase and she helped me with my transaction in a timely manner with a smile. She definitely has exemplary customer service skills. I would also like to give a thanks to Don, who has been at this location since it opened and always leaves me with a smile wanting to come back again, because he is just so kind. Thank you Trulieve Fort Lauderdale for being the best dispensary in South Florida!
    Toni W.
    Toni W.
    1576290086
    I have visited many Trulieve locations and have always been happy with the staff and product. I love the 12 days of Cannabis and while visiting yesterday I met Aline. She made sure to remind me of how dosing works and helped me to maximize my meds. Evan also helped by taking the time to continue educating me. I love the staff and am always greeted by everyone. The management, especially Brett and Susan are always helpful as well. Kudos to a well run organization. Make sure you cc your bosses as you deserve recognition. P.S. The guard is very pleasant as well.
    renee M.
    renee M.
    1574202192
    Extremely helpful. I have been trying to learn all I can by myself over the past year. Dakota at this location helped me understand more in 10 minutes! My pain is finally relieved.
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