Trulieve Dispensary in Mary Esther, FL

Tamara P.
Tamara P.
1701027312
WORST CALL CENTER "CUSTOMER SERVICE" OF ANY COMPANY I HAVE EVER WORKED WITH! To hell with loyal customers, to hell with confirmed orders, to hell with free delivery when they sell your items to someone else so now they're out of stock, to hell with communicating to customers with confirmed orders that "oops" they sold your order to someone else! Horrible ethics! Greed & karma are bed buddies! Beware of placing orders with Trulieve unless you are standing in the store!
Lisa J.
Lisa J.
1698843079
I love their products, just wish they could get a little more organized on pickup. You should not have to wait 20 minutes while they take walk-ins
Mark T.
Mark T.
1697219028
Literally the SLOWEST dispensary ever! Their products are awesome but I placed an order for a single item, came like 2 hours later to pick it up and they were like "it's not ready, it's a 25 minute wait" and it's ridiculous! It's not the employees fault, it is entirely the fault of trulieve as a company. Something need to change because it's completely unnecessary to have a 25 minute wait when AYR, Fluent and Sunnyside are literally walk-in walk-out service. FIX IT! You loose business because you are inefficient.
William C.
William C.
1697200953
They have been doing better getting people in and out of there but there is still a problem waiting time too long. Even when you have Express pick up there is a 10 people ahead of me. I want the Ayr very fast pick up they have their act together
Zachary H.
Zachary H.
1693234123
The staff here currently have really turned the location around. Little bit of a wait at times. But my online orders have been pretty on point. Instead of just telling me my order is ready and having me show up to issues. They have been calling when something is out of stock.
Amber R.
Amber R.
1687899710
Love this location. Trulieve is honestly my top choice over all the others. Jacob is awesome, SUPER knowledgeable on basically all the products (at least the ones I get) he can answer any single question I have and never leaves me without an answer or confused which I have experienced a TON of since getting my med card. Definitely a big help! Would definitely recommend this location and Jacob!
David S.
David S.
1685743755
First I wanna say that there are good people here, every time I actually make it to the back I am always greeted by a nice budtender. But no amount of niceness can calm you down when Every. Single. Time I’ve been there is a minimum of a 30 minute wait. Regardless of whether I do an online order or not, or if the store looks empty. There is always some reason for abysmal service speeds. I love the product here, but I just don’t know how much longer I can justify waiting like this.
Brad S.
Brad S.
1684976176
The staff is friendly and very knowledgeable. They probably have the best and maybe largest inventory around. They always seem to have what I need compared to other dispensaries. The pomegranate & Georgia Peach are my fav gummies. They normally carry CBN where some places don’t carry it in syringe or capsules.
ZeekerDog
ZeekerDog
1679071358
These people care about you and will do anything in their power to help. Had my card renewed and my order canceled, but the man in the front office was very nice and was able to help me with my problem. I don’t know his name but he’s a boss and I appreciate him. They all show much care for their patients. 10/10
Makenzi A.
Makenzi A.
1678548227
I’m only giving 5 stars because Allison deserves it. Even tho she was the only employee working the registers she had such a positive attitude and did what she could for me. The company is trash and they don’t deserve anyone like you Allison! Keep up the good work girl !
Krystal K.
Krystal K.
1676234114
Just left Amanda, and as always, she was amazing, helpful and smiled the whole visit. I love her so much and definitely makes the day better just being in her presence
Tasha S.
Tasha S.
1668955982
We truly had to see what the hype was about with the Khalifa Kush!!! It was good really good but boy o boy that price was something else!!! But overall the flavor was great!!!!👍🏽👍🏽👍🏽
Kaity G.
Kaity G.
1668202088
One of the all-time best experience I had at Trulieve. She was one of the most enjoyable people at a dispensary I’ve ever encountered, and you can tell she genuinely loves her job. She would be the reason I constantly come back to Trulieve. Allison if you see this thank you beyond words. Anyone going to Fort Walton, request Allison she was amazing and really turned my day around.
Lovely Lady L.
Lovely Lady L.
1668107059
I just want to give a huge shout out to James and Debra for going above and beyond. I was having a hard day and they took time and were very compassionate. These 2 really make the store. Thank you again
Jade
Jade
1666897332
Always a minimum 30-60 minutes of waiting, and rarely have what I want in stock.10/27Updating my review because Allison rocks! She helped me find alternatives for buds they didn’t have in stock. She also helped me find the best deals and prices, and even informed me of discount programs I wasn’t aware of yet. On top of all that, she was very friendly and inviting!
Kiara P.
Kiara P.
1663452926
Great experience today with Jamie. She was very friendly, informative and patient with helping me with my in store selections. Would love to work with her again next time.
Ulisa C.
Ulisa C.
1661634257
I’m a first time patient/customer. I went there today. First of all, it was spotless in there. Very organized and clean. I was directed to Allison upon being called up but the two people I had interacted with beforehand were very polite and courteous. Allison was AMAZING. She was absolutely darling. She was soooo helpful and kind. Fantastic sense of humor. I have on and off anxiety. Sometimes it will hit me in a situation that it normally wouldn’t and it happened when I got inside. Allison was INCREDIBLE. She put me at ease. Her entire vibe was authentic and genuine. You could tell she cared. I often don’t leave reviews unless the experience was a really amazing one or a terrible one. And this one was definitely amazing. There was a gentleman who was calling people back to get their medicine and he was also very polite and welcoming. Everyone was genuine and seemed to really care about what they were doing. I will definitely be going back. If Allison ever sees this tell her she’s the best!
Michael E.
Michael E.
1657889827
Was a long wait (about 35mins) in the lobby which was understandable do to staffing. When I got to the back the first thing I said was “do you guys do the renewal discount I just finished getting it renewed” “yes we do”. I ordered and he had to walk around the entire store to get what I needed and then to the back cause it wasn’t out. Cashed everything and told me the total and gave me a different discount than the one I asked about and I asked if it was with the discount and he said yea but it wasn’t renewal discount (didn’t say not renewal) so I spent more than I should have by being given a different discount cause I know they won’t stack but give the one I asked about cause it would’ve been more savings but clearly the customer ain’t a priority quite like that. Didn’t wanna argue cause I didn’t want to be there a second longer. Paid the higher price and dipped. Decent weed incredibly “eh” edibles.
Allison H.
Allison H.
1657396131
I rarely do this but I am so frustrated. I placed an online order on Tuesday and scheduled delivery for Friday morning first thing. On Friday I received no call or text so by late morning I was calling the call center. Apparently you cannot communicate directly through anyone. Yesterday afternoon they said their system was down and it would be delivered Saturday morning with the $15 delivery fee waived. Same thing this morning. I FINALLY got someone to call back and now they’re saying tomorrow morning! Jasmine on the phone had an attitude and said they already gave me a discount referencing the sale item I purchased on TUESDAY! She said I could go elsewhere and it’s cause of COVID I’ve had to wait…. Not the system being down…. I can’t drive there so I’m beyond discouraged. I love their product and in person staff but I’m so mad they way this is being handled. Need a better system or protocol
Allison M.
Allison M.
1656529466
My first experience shopping in Florida. From entry to exit everything was great! Jamie helped me find some great things while keeping my bill low! Thanks so much Jamie I’m going home happy!
Vance B.
Vance B.
1655476697
Is Trulieve a good source of medical marijuana?Yes, it is.The consistency and quality I regularly receive at Trulieve is by far the best in the area.I will be returning my empty containers and resupplying shortly.
Carmen R.
Carmen R.
1654736396
The entire staff at the Trulieve of Mary Esther are super fantastic. They make you feel special. I like how they greet the customers and also tell them a good day as they leave. Much live team Mary Esther.
James R.
James R.
1653321799
The staff is what makes this place great, the wait times are incredibly long as of late but I can tell the floor management is working their hardest to keep this store afloat. To name a few is Chad, Tori, and Skyler. Every time I come in I see all of them going above and beyond. Katie is amazing too and always does her best to find what i need amongst the chaos. The lady up front named Jessica is always so consistent when checking everyone in even when they have a literal line out the door! I know times are hard in this economy but these employees and management wake up everyday and persevere. All these one star reviews should reflect on the work ethic or lack thereof of the store manager! This place has really gone downhill lately and the blame is to be pointed to who is supposed to be supporting the staff here. So disappointing!
Jenifer M.
Jenifer M.
1649948896
I usually deal with the Pensacola (Davis Ave.) Location for everything. However, as of late, their wait times are off the charts and I simply don't have the time and I had a return item also. So to alleviate this, I made an online order for delivery. Apparently, due to my address, the location that would be fulfilling my delivery order is from Ft. Walton.I was contacted to schedule said order, I informed them I had a return item and wanted to do an even exchange, etc. Long story short, James, the delivery manager was so nice. He advised me that if I could come to the location instead of delivery he would be able to assist me better and he would throw in a discount on top of an already awesome discount. So I headed over there right away. I walked in, asked for James and he came out to greet me almost immediately.James was able to not only assist me in my return, but also spend time with me to go over other products that would better suit me and my needs. He was very friendly and went above and beyond. I couldn't have been happier with the friendly and knowledgeable service that I received from him.Thank you James!!!! 😊
Dee R.
Dee R.
1649379374
Erik and Johnny were very helpful. Being a newbie I didn't know what would be the best products for me. They took time to explain about the products and how each could help me. I am looking forward to start living pain free.
Jillian B.
Jillian B.
1649179286
The staff are always very friendly and knowledgeable. I always feel comfortable asking questions and trusting their responses. The products are expensive but they offer sales and discounts.
Alex T
Alex T
1648919835
Allison and James were so helpful and nice! I had no idea I could return sticky or nasty cartridges! They have ruined batteries and I can also change those out! So helpful
Rochelle M.
Rochelle M.
1647427051
I've always had a great experience going here. The people working are typically friendly and helpful. Their delivery service is great as well I've only used it once but I am happy I did.
kaylie G.
kaylie G.
1645298253
Walked into Trulieve nervous because I’ve never been to a dispensary before, but I met by Johnathan B who helped me more than I can describe. He was so sweet and was so very patient with me. He’s made my first experience amazing and I will definitely come back here. I highly recommend this dispensary!!! Thank you Mr. Johnathan!!
jessica t
jessica t
1644845444
This is about the only place I go. They have great deals and great people. Allison is a asset to the company she waited on me and did a fantastic job. She has a great personality and knows how to deal with customers. Addonis also is another great associate. Thank you for your customers service.
Liz R.
Liz R.
1644614676
Customer service here is top notch! Shane P. was able to answer all my questions about everything and if he didn't have experience with a product I asked about, he was quick to find someone in the store to tell me about their experience with it. Highly recommend the staff of our local Trulieve Dispensaries! They're doing something right! Everytime I've had an interaction at the Mary Esther store the staff has gone out of their way to make sure I got the most bang for my buck and never look at me like I'm an idiot for my million and one questions I've came up with along the way.
GameFoolOnline
GameFoolOnline
1644444669
I came in not knowing what I wanted. It was my first time coming to Trulieve. A guy named Braden helped me and he was so knowledgeable, courteous, and polite. Really made me feel like family. Very happy with the weed he suggested too. Really helps with my nausea. Will definitely be coming back and asking for him.
Worst experience ever! I used to love coming to this location because for once they had great staffing but now that kenzi is no longer employed there the services has been horrible. I will be taking my business elsewhere!
Karl L.
Karl L.
1643895506
This is the only business in the state of FL (including my doctors office, when I had my surgery) that doesn’t honor my medical mask exemption from my doctor… I was told they are a “Private Business” and are allowed to refuse service to me for this. Corporate offered no assistance when I reached out either. I’ll shop at MedMen. Their staff is much friendlier, and they honor my mask exemption… ✌️
Adrian W.
Adrian W.
1643750710
Horrible service! I called the call center before I traveled a long distance to pick up my order and was told everything was good. I got to the store only to be told only a fraction of my order was available and I can't pick it up until tomorrow!! I recommend going somewhere else !! Not the first time !!
Jimmy V.
Jimmy V.
1642644486
Katie helped me with my order’s substitutions, was my best experience at Trulieve in 2 years. I really appreciated her help
Chris S.
Chris S.
1641690983
Trulieve has always been my first choice in dispensaries. Jacob K. is the guy to talk to. He has a lot of knowledge and his friendly demeanor makes the buying process even sweeter. Seriously, love that guy!
Amanda B.
Amanda B.
1641675883
I LOVE THIS PLACE! I had the best experience! Joe S helped me today and i made sure to get his card! I had a mix up on items and he not only took care of a very long sales transaction he made sure to keep conversation and took time to inform me on the differences between products on how they are made and the texturs and consistencies of them , i really hope i have him again then next time i come in 10/10!!
James Pharr (.
James Pharr (.
1640996534
Justin was very knowledgeable and super helpful. Generally I have a good experience each time I come in here. The staff is on point. However, I've been here lately and staff don't like to wear masks over their nose. Until I mention it.12/31/21
Roy W L.
Roy W L.
1639570619
Best tenders around! Wait times go pretty quick. They normally have a great selection. I tell everyone to shop there.
Arielle L.
Arielle L.
1638373120
I don’t usually leave reviews in general, but after my recent visit to Trulieve, I felt compelled. Trulieve is the dispensary I always come back to. I always have a great experience and everyone working there is so kind and willing to help. However, Allison definitely is such an asset to this dispensary, and honestly the company also. She greeted me at the door (as she’s done times before), and I felt so welcomed. Allison is such a personable and kind hearted person. There have been multiple instances where she was willing to step aside and talk to me about my PTSD and help me navigate what products might be a good fit. She’s also been dead right each time. If you visit this location, which I highly recommend, I hope you have the pleasure of being greeted with smiles, bubbliness, and warm welcomes by Allison. I want to say thank you, to the entire staff at Trulieve. Always making my experience a great one😌💗
Adam Michael C.
Adam Michael C.
1636902982
Cory was cool. It was my birthday and i told him i liked hats and i got one last year fer vetrens day… my birthday… he said they just got this years new line and tossed me last years… the new ones are cool too.. might just have to get one of those too… ✌🏻🐸👍🏻
Stacy H.
Stacy H.
1636511186
Love coming to the fwb location when Jamie is working 😊 She is so polite and super intelligent, she always makes the best suggestions! If you don't know what you're doing or just want some good service, go see her!!!
Michelle S.
Michelle S.
1635639539
Jonathan B. Was extremely knowledgeable ,very personable. He took time with me to explain the differences in products. He Was patient with me and so helpful! It was my best experience here so far. I will definitely be requesting Jonathan to be my consultant the next time I come.
Shana C.
Shana C.
1635462483
They are always quick, there's almost no wait time. They have a great selection. The staff is AWESOME! They're super knowledgeable and have great recommendations. I have yet to be disappointed.
Marguerite S.
Marguerite S.
1633021042
They have great products and most of the staff are pleasant. That being said, it's not worth the trouble. I can be in and out of any other dispensary in the time it takes to check in here. Their online inventory rarely reflects their actual inventory so twice I've had my online order cancelled with no notice and no offer to make changes. They just aren't worth the trouble when there are so many other competitors in town.
neshiababey08
neshiababey08
1632863183
My favorites are Katie, Allison, and Chamel. They are ALWAYS very helpful and nice!! When I went in today to purchase I had Chadwick help me alongside with Jonathan B. - Both were very helpful and nice! I would recommend all 5!
Phillip B.
Phillip B.
1632018483
I have to write this about the Fort Walton Beach Trulieve. I am the caregiver for my brother. We got a call from this store telling us about the 40% off product so we went in Friday. My brother is disabled and when we arrived and checked in and go to the back , we were trying to figure out what he wanted. I did not know anything about the offer specials or what he even needed. The manager was there and she came over right away when she could see I was struggling and kept asking the person helping me so many questions. I think I was making him mad or something he was being short with me. I just did not know about the new stuff and my brother did not either, so we had a lot of questions. Due to his illness he has not been sleeping and in the last month it's been worse. Not only did she come right over , she was very knowledgeable and able to help answer every question he had. Her name was Jennifer and she also was very patient with us and even said stop apologizing - I felt bad so I kept saying sorry, sorry and she said that I did not need to apologize she would take all the time we needed and she would answer all our questions and she even was able to recommend something new to help my brother. He had the best uninterrupted sleep last night he's had in more than a month. It's so important this is known because he may have left with nothing or with something that would not help. Ya'll do provide a much needed service that I think is taken for granted. Had Jennifer not been available to answer his questions and make the suggestions she did, this would be very different review. I had to let Trulieve know just exactly the great assistance she was and she was well beyond helpful and we are grateful. Thank you so much for having such a manager.
Rachel G.
Rachel G.
1631550941
The staff is amazing at this location. They always take the time to explain the product and let me know about all the amazing sales they have everyday!
Joel C.
Joel C.
1631138177
Trulieve ROCKS! They have it dialed in. Always pleasant. They are the only place I dispense from. 2nd to none in my opinion. Keep up the fantastic work Trulieve.
Mel B
Mel B
1630434823
This Trulieve is in my town and the closest Trulieve is 30 minutes away it is frustrating when they do not have the selection that the dispensary needs for the products you use. Their product stock is tremendously lacking and it would definitely be nice if they had more selection for their products. The customer service at this store also is not always professional and polite. This experience that I have at the dispensary in Destin and the selection that they have for the products is higher than the dispensary in Fort Walton Beach.
MariaF
MariaF
1628621528
Trulieve in Mary Esther FL, is on the BALL. I place my orders online. Probably the past 12 to 15 times, has been super fast, in and out. Today, I placed my order online, I got a text saying received my order within a minute. And within 4 minutes, I received a text saying order is ready for pick up. I drive to Trulieve check in on my phone, it says I'm next in line. By the time I walk over and get my card in my hand and mask on, not even been 60 seconds, I open the front door to Trulieve and a Trulieve Rep is calling my name out.Love it!!!! That is EXCELLENT SERVICE......I go to the back and get my prescription products rang up. Everything is there. And I am out of there quick. Way faster than Walgreens or CVS, for sure. Thank you Employees of Trulieve in Mary Esther Florida and Trulieve. You all are really helping us broken down folks live with way less pain.
Luke W.
Luke W.
1625519312
I've read the bad reviews, but my experiences have been great! Especially if you pre order. They are so fast don't respond to the text about getting in line until you are parked walking in. Allison in the front was so knowledgeable and helpful with all the discounts. She really exceeded my expectations. And the time before that Becky was super helpful as well. Two thumbs way up!
Tim P.
Tim P.
1623785998
Great store with excellent customer service. Very knowledgeable and polite staff. Allison was especially helpful in answering all of my questions.Great group of people at this location
Z J.
Z J.
1623081208
The store is almost immaculate, with a helpful and caring staff. Mr. Mark assisted me by finding the right products for myself; while also producing a great customer service experience. This accompanied with the fact that he pointed out the stores discount and helped save me some money only made my experience that more enjoyable. Only negative criticism I can give is sometimes this location is very busy almost all of the time, but I can see why. They have helpful check-ins on your phone to limit that wait time as well.
Ericka H.
Ericka H.
1621548799
Their staff is amazing both James', Allison and Becca are definitely standouts. I've tried another dispensary and let's just say they can't begin to compare to Trulieve! I've recently worked with Chase and he went above and beyond for me, all I can say is make sure you all come see their awesome staff!
Javan M.
Javan M.
1621454936
SUPER convenient location so I’m often here.. user friendly pre-order platform, with text message confirmation and ready for pickup update.. flash happy hour sales.. rewards point program.. oh and in case I forgot to mention.. it’s a super convenient location!! 🗣💨
Jonathan B.
Jonathan B.
1620857968
Chad and Krista we’re very helpful. I had many questions because of my new diagnosis. They helped me all the way through answer every question for me in a very respectful way. I never felt like I was being rushed to buy something and get out of the store. I believe Krista might be a new employee in training she also did very well. Both Chad and Krista were very friendly. I thank you for this awesome experience.
B-rad H.
B-rad H.
1620072143
The only reason I'm even giving 4 stars is because of the patient consultant "Katie
Top Quality Service OverallAlways able to check flower weight upon requestAlways able to add items at checkoutNever was there an issue, if any, that we couldn’t find resolution to.CleanAlways getting the answer to the question foundEver employee I’ve seen has worked as a team to make the best possible choices, like THC% per strain even.Yup that’s my experience
Jennifer M.
Jennifer M.
1619770208
I absolutely LOVE the Ft Walton Beach Trulieve! They have a very nice, and clean store!! And they have super helpful, friendly staff! Daron, Katie, and Allison are the absolute best! All 3 have gone above and beyond their normal job duties to make sure that I've had a great experience, EVERYTIME. Not only are they an asset to Trulieve but they are a huge asset to your individual store. It always makes my day when I get to see their faces.
harley S.
harley S.
1619019679
This truly a class A operation. My bud tender Ethan is extremely knowledgeable about the entire spectrum of products. It is a quick and efficient operation with quality products and friendly staff. Highly recommended! Ask for Ethan, you won’t be sorry.
George L.
George L.
1617835627
I just had another astonishing experience with this Trulieve.My regular Patient Consultant is usually Chad with a solid following by Ms. Katie, Ms. Allison, Ms. Becky and Mr. Chase chasing (inside joke).Today however, I walked into the lobby and one of rarest sites I’ve seen in a very long time was the lobby had only 2 people in it.Usually it is almost full if not full, and there is generally a tolerable to almost NOT tolerable wait period.Not today. There were only 2 people ahead of me and when I saw who the Patient Coordinator was, I knew why.Chad was the Patient Coordinator today. He greeted me in his unique but wonderful way.And then when he escorts me to the back, he takes me back to none other than the awesome, Ms. Katie.But I digress. While I was waiting in the lobby, Ms. Becky was entertaining me with a great conversation, and when Ms. Allison came back from wherever she came from, she made it a point to stop by and say “Hello.”So here I am walking into the room, and Mr. Chad informed me that Ms. Katie was going to be my Patient Consultant.I already knew I was having an epic shopping experience because of the warm, welcoming atmosphere of the lobby, but once I was escorted across the threshold, it felt as if nothing had changed.I received service that goes above and beyond the call of duty, with an extremely cheery personality, and in an extremely timely fashion.Though not to knock anybody, Mr. Chad is the most proficient Patient Consultant on the register.However, today Ms. Katie was running a really close second place. She was extremely quick and tenacious in performing her duties from inspection of the product to the final exchange of money.Ms. Katie was on it, doggone it.Me personally, I give great credit to the person who taught and to her, herself because honestly, I do NOT shop anywhere except ‘this’ Trulieve because of, let’s just previous issues.And this is a very clean store. The staff are exceptionally friendly and appear to care. With awesome staff like Mr. Chad, Ms, Katie, Mr. Chase, Ms. Allison, Ms. Becky and all the others, I always and most definitely recommend this store to whomever would listen.Keep up the magnificent service.
George L.
George L.
1617304310
I just went in to pick up my online order and had another extravagant transaction with one of the best Patient Consultants this Trulieve currently employs.Chad was remarkable today. He was definitely on point with product presentation and verification. The transactions was quick yet accurate.But I digress, first let’s talk about how clean the lobby was. Then I was greeted by the wonderful Ms. Debbie who knew immediately what I was already there for.Then I was escorted to the floor by another outstanding gentleman. And let’s not forget to mention that as Chad and I were conducting business, Chase made it a point to stop and chat for a minute or two. Then as he was leaving, Ms. Becky came by to say “Hi” and to see how my day was.This was just another amazing day and purchase thanks to the wonderful crew of this Trulieve.Keep up the great work and I will continue to utilize and promote your products and services.
Michael J.
Michael J.
1616068371
I just want to say I was having a bad St Patrick's day, it started out good I got online placed my orders and went on my way. then one after the other all but 1 order got canceled. I went to the Fort Walton Beach Trulieve to pick up my online order and get back in line to shop, then I meet Allison, she she has a great personality and was very understanding, very knowledgeable, she is the best she helped me with my order and explained everything, she turned my bad day around. Allison is the best
Payton C.
Payton C.
1615952226
I love this trulieve location! all the employees are super cool and nice. They are always so helpful and do their best to get you good deals. Allison helped me the other day and i could just tell that she takes pride in her job and loves being there! 10/10 service from her!
Savannah R.
Savannah R.
1615333832
Danny at the Trulieve Fort Walton Beach store made my day today! Not only was he kind, funny, and efficient with my order but he also help me for next time on tips to save money! I cannot say enough good things about this location all the sales reps are amazing and truly care about their patients!
Kelly Q.
Kelly Q.
1615004393
Love this dispensary. They are always friendly and prompt. There products are always really good & they have discounts and sales all the time. Allison helped me on my most recent visit and she was extremely informative and helpful during the entire shopping experience. I highly recommend them if you’re a medicinal marijuana patient in the FWB area. Go soon. Hopefully you get her as your tender. She’s the best.
I love Trulieve, their products are really great! The staff is really friendly and helpful. Allison has helped me the last 3 times I’ve gone into the ft Walton store, and has gone above and beyond to help me. I’ve made this my regular place.
James D.
James D.
1614974998
Been shopping there for over a year today and the staff did a great job getting people in quickly and efficiently. But while there Ethan made sure I was aware of deals relating to the product I was looking for which is a huge help! Thank you Ethan, will be back soon.
Tiffanie H.
Tiffanie H.
1614966189
I went to pick up today and had a fantastic experience with Allison who informed me that all their old packaged stuff was 75% off! She saved me a LOT of money and helped me get stocked up for a while! Thank you so much Trulieve! And thank you so much Allison!
Jessey B.
Jessey B.
1614958271
I cannot say enough good things about Allison! She is located in the Fort Walton Beach store. Absolutely amazing customer service from this lady right here! Undoubtedly top-notch service from this individual. In my opinion she's a perfect model for excellent sales reps!
George L.
George L.
1614777358
Chad was a wonderful patient consultant. He was very knowledgeable in the products I was purchasing. He made some excellent recommendations and he was very courteous, professional and polite. He insured that my purchase was complete to my satisfaction.Added review: Ordered some products from online and since I was in that part of town, I swung by to see if I could pick up my order early. My Patient Consultants were Chad and Katie. Well they ran out of the flower I had ordered and Mark suggested some other strain and between the recommendations and product knowledge from the three of them, I was very pleased with the purchase. Checkout was a blast and easy. Katie was very professional, friendly and courteous as she was conducting the financial transaction and Chad was ever so knowledgeable in the products that I was purchasing. The whole experience just made me feel welcomed. I would definitely recommend this Trulieve with Katie, Chad and Mark to my friends, family and total strangers!!!
Tim P.
Tim P.
1614718755
Great store with excellent customer service. Very knowledgeable and polite staff. Allison was especially helpful in answering all of my questions.Great group of people at this location
Jacquelynn F.
Jacquelynn F.
1613520382
A great place to buy your flower or product. Quality is very comparable and consistent. Wait times are ridiculous, even if you order ahead but I believe this company is softening their corners and will be a much more reliable place to order from in the near future
George L.
George L.
1612668728
Chad was a wonderful patient consultant. He was very knowledgeable in the products I was purchasing. He made some excellent recommendations and he was very courteous, professional and polite. He insured that my purchase was complete to my satisfaction.
Civil R.
Civil R.
1611967978
The best dispensary. And when David was brought in the store, it actually became a wonderful experience every time. But before he was manager at the ft Walton location, I truly hated the place...so thank you David
Meagen P.
Meagen P.
1611193127
I’m not gonna lie I have gone in and waited for long periods of time because they had software updates and kinks that they have been trying to work out. I have kept a positive mind being thankful that they were there providing a legal service for me and that they are doing their best to get better. Even when my experience has been less than enjoyable the consultants have gone out of their way to explain the situation and answer any questions and thank me for my patience and understanding. Lately I have been going in and I have been seeing a lot of positive changes that they have been making and tweaking to make everybody’s experience quick and enjoyable. Today I had Ashley Garcia and like some of my previous consultants she was very kind and helpful. But she went the extra step and made it feel personal and gave me some tips and advice on how certain products work. She made me feel comfortable and did not try and rush me out the door. I have only had my card 5 months so I have tons of questions and today Ashley Garcia definitely went the extra step to help me out. I am giving a 5 Star review for their efforts in trying to improve and doing so and making the best of a rough situation at times while trying to smile through everyone’s frustrations while changes were being made. I am sure not every experience will be as amazing as this one but I am thankful for their efforts in improving and making it easier and safer for me.
Hannah M.
Hannah M.
1610584887
My cashier was josh, he was very knowledgeable and extremely helpful . Funny the cashier next to him helped out and told me about a strain they have his name was josh too! Both Josh’s were very helpful and i appreciate the great customer service! Very pleased with my visit ! Highly recommend this location!
Dennis
Dennis
1610310368
AGAIN....ordered online, waited a day (of course no notification so I logged into my account and 'checked order' which said processing but ready for pickup or delivery). I went to the 'store' and the lady said that it was packaged and ready. Then when I finally went in the back I was told by the server that they didn't even have what I had ordered off of their website and would have to settle for an alternative. How can it be packaged and ready when you ain't got it?!? This has happened to me at this dispensary several times now. Might have been the last.
Sharon S.
Sharon S.
1608247781
Currently Trulieve is the worst place to go to get product. Their system "update" has been taking months, during which time there has been nothing but chaos. In the parking lot, online, on the phone, every way imaginable. As a stockholder, I am appalled at the service I have received as a customer. My spouse is a first time customer, has ordered twice and has never received any product. Online orders are ignored, and the staff has become rude at times. Until they get their act together, I would go somewhere else. Even though Trulieve has the best deals, the hassle isn't worth it. Go somewhere else.
Rebecca W.
Rebecca W.
1607992454
Been waiting 4 days for a delivery. My last 2 pick up orders took over 24 hours and were not correct. Love their product but it’s not worth the hassle, especially since customer service can’t help at all.
Brett R.
Brett R.
1607709927
Been coming here for close to 6 months, now. However, the last month or so... they have absolutely lost it. Completely dissatisfied. No order confirmations, having to wait over an hour in the lobby each time on top of not having the stock they say they have in... Tried calling but they can’t answer the phone either. I’m on to find another dispensary.
Rec O.
Rec O.
1607286375
I recently got my medical card. I arrived at the location not knowing what to do and was happily greeted by the District Manager Scott Gans. I have to admit over the years I was nervous going to pick up my weed. Scott explained the process, and asked for feedback on my experience (doctor recommended Trulieve, took money, and registered me with the state - not that much help). I had to cash my check with my ID, so I quickly cashed my check across the street and came back within 10 minutes. A minute or two later Scott walked with me into the room with circles on the floor for the patients to stand on. He made sure the representative was aware I was a new patient. I picked up some great Trulieve products at a discount and was recommended to register online by a supervisor Shannon. I will be back to Trulieve to pick up some more relaxing medicine.
Jim M.
Jim M.
1606951791
Decided to try Trulieve for a change from my regular dispensary. I received the email **three hours** ago that my order was ready for pickup; I have now been sitting in the lobby for just shy of hours with no end yet on sight.The second star is because Trulieve has some great-looking offerings... But otherwise a definite one star experience. I sure do prefer my friendly, efficient ten-minute shopping trip at the other place.
Jake F.
Jake F.
1606732526
Extremely helpful and friendly staff. Have the best flower in town with the best strains in my opinion. They also carry all the major concentrates and Vapes and edibles and everything else you can imagine so this is my favorite place in the world of course.
Paige S.
Paige S.
1606070037
I had great experiences in the beginning. But the past few months when I call (I do not call often) I've had to wait at least 40 minutes to speak to someone over the phone. I placed a delivery order 2 days ago and haven't received a phone call yet. Just be prepared, try to order before you run out unless you are able to pick up!
Joseph D.
Joseph D.
1605712581
I've edited my review. The only reason I didn't give 5 Stars is for the following reason. If you are a Trulieve client, you can order ahead, and travel there pick up. You would think, if you order ahead, you'd move ahead of the line in the waiting area.It's divided up by people who ordered and people that wish to shop. I understand it's a business. However, if you placed your order ahead, you'd THINK you'd be serviced first. Instead it's divided up equally. The last time I was there, others that were there to shop, MOVED ahead. Also, when you're notified, and you reply, you're placed in a queue. It seems to take forever to be called back. That's the only rub. Their staff is Great and they offer a reward system for discounts. Flower seems to be in supply now
Name
Name
1605226439
I cannot express enough how good the weed is, but how TERRIBLE this place is. Don’t do a pick up order, you’ll still have to wait an hour upon arrival. It’s the same at every trulieve I have ever been to. They need to get it together. Under staffed, and slow. SO SO SO SO SO SLOW. Ever time.
Ashleigh K.
Ashleigh K.
1604000258
I love this place. My orders are always filled quickly and correct. The staff are so nice and really helpful if you have questions.
Dylan M.
Dylan M.
1603929225
Fantastic quality. Highly recommend. Best concentrate and flower products available.
Brittany G.
Brittany G.
1603496105
I went in to this store a few days ago for a pick up order. I had to wait maybe 10 mins bc they were very busy, which I didn’t mind. Another customer who was waiting next to me started a scene with the front desk people about having to wait himself. I then told him he could order online to be in and out next time in the most polite way I could, but he ignored me and scoffed. I then asked him if he’d like me to show him how to preorder from my phone and he ignored me again. Unfortunately I was also placed next to him inside the actual store and right as I came in he made a scene in there and directed it towards me. I was really glad the security guard was standing right next to us because this other customer was beginning to worry me with how aggressive he was being. The store rep who was serving me was Nico and I was taken a back by him defending me and even threatening to have the disgruntled customer escorted out without being able to complete his purchase. The disgruntled customer calmed down after that and left soon after his purchase was complete. I wanted to leave a review because I really appreciate Nico for deescalating the situation in such a professional manner. You guys are great and you all are running an awesome store!
Woodrow W.
Woodrow W.
1602251311
Best marijuana dispensary in Florida just checked the products cuz the THC content goes up and down but it's very good product and you can return items there it's the best one in Florida
Nicholas A.
Nicholas A.
1601572635
Horrible staff is super rude. The opposite of curtious ill never come to this location again. Even if they were giving free samples out!!!
Marguerite S.
Marguerite S.
1601565234
Best selection of products in town but being VERY popular and with an unstable inventory makes for an iffy experience. Don't trust the website's info, it rarely matches actual inventory availability in store. Very nice staff, as well.
Trish Van W.
Trish Van W.
1600456472
I love this store. Their flower is the best. The staff is friendly and amazing.
Jasmine A.
Jasmine A.
1600392147
Great customer service. They were able to get me in after close. Thank you:)
Debra W.
Debra W.
1600131719
They are very thorough.and make sure your order is correct,and they will hold your order if need be.
Susie R.
Susie R.
1600030002
Product is great.
Delia M.
Delia M.
1599881394
Love the fact if you order ahead your o. And out in 10 min.
Bradley K.
Bradley K.
1599858118
My usual Trulieve location is 1 of 2 stores in Pensacola and both locations all the people working there are great & go out of their way to help you with whatever you need. I'm not saying I had a terrible trip to the Fort Walton Beach location because I still got what I ordered, but I definitely noticed that(some not all) of the people working there are not anywhere close to being on the same level of customer service as the 2 locations in Pensacola. In my opinion having great customer service people will boost the business no matter what is it.
Patricia R.
Patricia R.
1599671761
L💓ve it❣️Awesome Store very helpful and courteous.
Ian J.
Ian J.
1599605808
The absolute best customer service.
Kathy J.
Kathy J.
1599519395
I am a newer customer of Trulieve and every experience I have had there has been top notch! From the people to the product I will definitely be a regular customer!!
Salty S.
Salty S.
1599145415
Long wait, and then once I got inside they told me they were out product an hour after opening. Lost my business. Go to surterra. They always have product in stock and there’s no wait.
Alexander L.
Alexander L.
1599144462
No minisNo ground flowerNo 33$ strainsStaff with minimal knowledge in regards to edible updates.I know it’s not the staffs fault butTRULIEVE AS A CORPORATION NEEDS TO DO BETTER, HEADS UP A LIBERTY HEALTH SCIENCE DISPENSARY WILL BE OPENING IN FWB SOON WITH MUCH BETTER PRICES, AND VARIETYUPDATE 9/2 ANOTHER AWFUL EXPERIENCE A HEAVYSET WOMAN WHO CLAIMS HER NAME WAS JESSICA WAS WORKING AS THE RECEPTIONIST, FIRST OF ALL THIS LADY FAILED TO CHECK ME IN FOR 20 MINS EVEN THOUGH MY CARD WAS ON THE COUNTER CLEAR AS DAY (IVE SPENT THOUSANDS IN THIS STORE AND MOST OF THE STAFF KNOW ME, AND KNOW I ALWAYS SIT MY CARD ON THE COUNTER THEN GO SIT DOWN) THIS WOMAN REFUSED TO CONFIRM OR DENY WEATHER THEY HAD GROUND FLOWER IN STOCK, AND WAS NOT CARING, OR COMPASSIONATE IN ANY WAY SHAPE OR FORM, SHE TREATED ME LIKE I WAS JUST A NUMBER, AND INFORMED ME I WAS GOING TO HAVE TO WAIT FOR MORE THAN AN HOUR JUST TO FIND OUT IF THEY EVEN HAD WHAT I NEEDED, when I ask other employees about what they do or don’t have in stock they’ve always checked, this has been by far the most unsatisfactory trip I’ve ever made to trulieve, I can look past not having my product, but I can’t look past incompetent staff members.
Peter A
Peter A
1599134134
David manager always greets me and says hello. Thank you Trulieve and the employees😊
Adam W.
Adam W.
1599127600
Colby the bud tender was fantastic! Very knowledgeable of the product and explained everything very well.
Brian E.
Brian E.
1598986478
Friendly environment, great service never a long wait time .
Alexander L.
Alexander L.
1598899633
No minisNo ground flowerNo 33$ strainsStaff with minimal knowledge in regards to edible updates.I know it’s not the staffs fault but TRULIEVE AS A CORPORATION NEEDS TO DO BETTER, HEADS UP A LIBERTY HEALTH SCIENCE DISPENSARY WILL BE OPENING IN FWB SOON WITH MUCH BETTER PRICES, AND VARIETY
Cara N.
Cara N.
1598891991
It was my first time coming to this location. Waited 20 minutes for them to not have what I needed and the sales man was rude.
bain 6.
bain 6.
1597933180
Love this place, great staff. Friendly and fast service everytime.
Joseph D.
Joseph D.
1597019238
The only reason I didn't give 5 stars was because of my first visit. You can order ahead, on line, and pick up your order. The other thing I dislike is, you can't find Indica flower atm. It was the same way in WA State when they started out. However, you never know what is in stock. There are dispensaries, all over Florida. I only want what is at my local dispensary. They're experiencing growing pains
Shaylee M.
Shaylee M.
1596120514
I was going through a tough time trying to figure out what strains worked best for me. Wearing a mask everywhere isn't ideal for me because I have anxiety very bad. I need to be able to see facial expressions. I had the pleasure of having Ashleah helping me. And despite all odds of me avoiding conversations and her computer messing up. She helped me more than she could ever fathom as did all the representatives at Truelieve. if you have any doubts about any of the products they are very knowledgable and its alot to learn. Don't think it won't work for you. She showed me everyone is different and that we are need different things. I highly recommend Truelieve but most of all Ashleah thank you so much.
Dawn P.
Dawn P.
1595829316
Love this location, just wish they had better inventory. Always short on flower. Also have noticed that the customer service depends on the staff member you're working with.
Jade D.
Jade D.
1595104622
This place was excellent! I had a great experience. Thank you to Kim T for the awesome customer service! I will definitely be returning in the future!
Taint M.
Taint M.
1595103663
Went to this location about three weeks ago and I was helped by the lost awesome bud tender ever! I think her name was Kim, she helped me pick out the good Bud and it helped tremendously, thank you Kim Taylor!
Skyler L.
Skyler L.
1594748184
Absolutely amazing nico is awesome everybody is awesome don’t be shy to ask questions to anybody at this location. They are here to help you, guide you, and serve you. Ps stop giving security a problem because you have to wear a mask for 10 mins. It’s to protect them. And people like me. Thanks y’all!
The staff is very friendly and helpful. The quality of each strain hits the spot every time. My experience is GREAT every timet, not to mention their deals every week.
DEBRINAMARIA
DEBRINAMARIA
1594574881
Love Trulieve, the best products for flower 10 stars. However, need to be able to speak to someone sometimes, an actual person like the good ole days when things were so much better at businesses. Now you just get automated and hold and hold and hold till the seasons change and still nobody picks up. I am holding now and this is 3rd call and it has been 38 minutes this time. Just have A question that will take less than 60 seconds. Have to drive up there to talk to a real live person. Maybe Trulieve needs to post the cell phone number of the employees working each day, and let them keep their phones on them, instead of a Truelieve number that is an automated useless mess.
Tiffany H.
Tiffany H.
1594423437
This place is the best!!! I’ve visited a couple of different dispensaries and this one always makes me feel comfortable and welcome. Colby and Chelsea have helped make ordering so much easier when I’m new to a product. Definitely check it out!
B-Ware 3.
B-Ware 3.
1593996072
Had a great time at the dispensary. Always good people, and very smoothly ran. My patient consultant Candra was awesome!!!
Hope P.
Hope P.
1593900131
First time in there today and Nico was SO informative and helped explain things in detail for me also he was very patient in answering my questions! Awesome customer service and made me feel comfortable on my first visit!
Virgil N.
Virgil N.
1593788306
Ashleah and Colby are so awesome and helpful they always know how to help me find what im looking for they are like family now !!
Tim P.
Tim P.
1592240129
Great store with excellent customer service. Everyone is very helpful and knowledgeable. Almost zero wait time. Thank you Kim for answering my questions and the help.
Phillip A
Phillip A
1590776357
If you like weed, you'll love this. I feel the medical Marijuana laws make it hard to be more efficient but they do a good job
J B
J B
1590368667
The Manager at this location has no manners and is unprofessional and told me the Customer is not always right and that we're Patients not Customers. Sent in order two days ago and basically takes another two days to be delivered? What happened to quick speedy delivery with a smile? Also kept talking down to Disable Veteran on phone. This Manager canceled my order because She could not get it to me the day I wanted the product...but the product was sitting on their counter but could not be delivered until the next day? Started telling me about their policies which I as a Customer only wanted my product! Also the products at Trulieve are expensive and they're always out of flower.
Ayla S.
Ayla S.
1590180481
I absolutely love Trulieve! Especially at this location. The staff is always amazing and I have never had a bad experience. I highly recommend them and their products!
Benjamin T.
Benjamin T.
1589746897
Best dispensary around!! Great staff they're always so helpful and pleasant. Candra did a great job for me my last visit. Thanks girl!
Holly R.
Holly R.
1587526175
Great place. Welcoming staff and they are more than willing to answer all questions. Fav dispensary in FL.
Dj S.
Dj S.
1585335258
Jessica was super helpful. Her enthusiasm and knowledge made my experience highly successful. I definitely recommend you stopping by.
Jeremy P.
Jeremy P.
1584228031
Best dispensary in Florida! This is the only place to go!! The best products!!! And the best staff/employees!!!!
Tia B.
Tia B.
1583264681
The service and supply was great. I love the deals they do and my little helper, Nico, was killer. Loved my experience 🙂
Alan M.
Alan M.
1582831704
Love this location. Brittany is super helpful. I look forward to more great experiences here at the Ft Walton location. Feels like I’m part of the family!!
Charlene C.
Charlene C.
1582770496
This is by far the best location! Front desk was very friendly and I didn't have to wait long at all. Lexi was super friendly and helped me with everything I needed. I recommend fort Walton trulieve over any other!
Anonomyous
Anonomyous
1582580693
Brittany was very helpful, I have been coming since they have open. Everyone is nice and helpful, clean facility. In and out quickly!!Trulieve has always been my favorite dispensary since they where the only two in Pensacola. No other dispensary compares!!
FELIX
FELIX
1580925849
Friendly and helpful!
Next Reviews
js_loader

418 Mary Esther Cut Off NW
Mary Esther, FL 32569

[ { "close": { "day": 0, "time": "2000" }, "open": { "day": 0, "time": "1100" } }, { "close": { "day": 1, "time": "2030" }, "open": { "day": 1, "time": "0900" } }, { "close": { "day": 2, "time": "2030" }, "open": { "day": 2, "time": "0900" } }, { "close": { "day": 3, "time": "2030" }, "open": { "day": 3, "time": "0900" } }, { "close": { "day": 4, "time": "2030" }, "open": { "day": 4, "time": "0900" } }, { "close": { "day": 5, "time": "2030" }, "open": { "day": 5, "time": "0900" } }, { "close": { "day": 6, "time": "2030" }, "open": { "day": 6, "time": "0900" } } ]
CLOSED
CLOSED

    Payment Methods:

    Cash Only
    ATM Available On Site

    Dispensaries Nearby

    Locator loading...

    Trulieve Deals and Discounts

    Everyday Discounts

    1st Order

    60% OFF

    2nd Order

    50% OFF

    3rd Order

    40% OFF

    Veterans Discount

    20% OFF

    Seniors 55+ Discount

    10% OFF

    Industry Discount

    20% OFF

    Pediatric Discount

    20% OFF

    SNAP Discount

    10% OFF

    Birthday Discount

    25% OFF

    Refer a Friend

    50% OFF For You & Your Friend

    ABOUT THIS DISPENSARY

    Trulieve, located at 418 Mary Esther Cut Off NW in Mary Esther, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: $15 delivery fee.

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Mary Esther does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Trulieve

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Trulieve in Mary Esther online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Tamara P.
    Tamara P.
    1701027312
    WORST CALL CENTER "CUSTOMER SERVICE" OF ANY COMPANY I HAVE EVER WORKED WITH! To hell with loyal customers, to hell with confirmed orders, to hell with free delivery when they sell your items to someone else so now they're out of stock, to hell with communicating to customers with confirmed orders that "oops" they sold your order to someone else! Horrible ethics! Greed & karma are bed buddies! Beware of placing orders with Trulieve unless you are standing in the store!
    Lisa J.
    Lisa J.
    1698843079
    I love their products, just wish they could get a little more organized on pickup. You should not have to wait 20 minutes while they take walk-ins
    Mark T.
    Mark T.
    1697219028
    Literally the SLOWEST dispensary ever! Their products are awesome but I placed an order for a single item, came like 2 hours later to pick it up and they were like "it's not ready, it's a 25 minute wait" and it's ridiculous! It's not the employees fault, it is entirely the fault of trulieve as a company. Something need to change because it's completely unnecessary to have a 25 minute wait when AYR, Fluent and Sunnyside are literally walk-in walk-out service. FIX IT! You loose business because you are inefficient.
    William C.
    William C.
    1697200953
    They have been doing better getting people in and out of there but there is still a problem waiting time too long. Even when you have Express pick up there is a 10 people ahead of me. I want the Ayr very fast pick up they have their act together
    Zachary H.
    Zachary H.
    1693234123
    The staff here currently have really turned the location around. Little bit of a wait at times. But my online orders have been pretty on point. Instead of just telling me my order is ready and having me show up to issues. They have been calling when something is out of stock.
    Amber R.
    Amber R.
    1687899710
    Love this location. Trulieve is honestly my top choice over all the others. Jacob is awesome, SUPER knowledgeable on basically all the products (at least the ones I get) he can answer any single question I have and never leaves me without an answer or confused which I have experienced a TON of since getting my med card. Definitely a big help! Would definitely recommend this location and Jacob!
    David S.
    David S.
    1685743755
    First I wanna say that there are good people here, every time I actually make it to the back I am always greeted by a nice budtender. But no amount of niceness can calm you down when Every. Single. Time I’ve been there is a minimum of a 30 minute wait. Regardless of whether I do an online order or not, or if the store looks empty. There is always some reason for abysmal service speeds. I love the product here, but I just don’t know how much longer I can justify waiting like this.
    Brad S.
    Brad S.
    1684976176
    The staff is friendly and very knowledgeable. They probably have the best and maybe largest inventory around. They always seem to have what I need compared to other dispensaries. The pomegranate & Georgia Peach are my fav gummies. They normally carry CBN where some places don’t carry it in syringe or capsules.
    ZeekerDog
    ZeekerDog
    1679071358
    These people care about you and will do anything in their power to help. Had my card renewed and my order canceled, but the man in the front office was very nice and was able to help me with my problem. I don’t know his name but he’s a boss and I appreciate him. They all show much care for their patients. 10/10
    Makenzi A.
    Makenzi A.
    1678548227
    I’m only giving 5 stars because Allison deserves it. Even tho she was the only employee working the registers she had such a positive attitude and did what she could for me. The company is trash and they don’t deserve anyone like you Allison! Keep up the good work girl !
    Krystal K.
    Krystal K.
    1676234114
    Just left Amanda, and as always, she was amazing, helpful and smiled the whole visit. I love her so much and definitely makes the day better just being in her presence
    Tasha S.
    Tasha S.
    1668955982
    We truly had to see what the hype was about with the Khalifa Kush!!! It was good really good but boy o boy that price was something else!!! But overall the flavor was great!!!!👍🏽👍🏽👍🏽
    Kaity G.
    Kaity G.
    1668202088
    One of the all-time best experience I had at Trulieve. She was one of the most enjoyable people at a dispensary I’ve ever encountered, and you can tell she genuinely loves her job. She would be the reason I constantly come back to Trulieve. Allison if you see this thank you beyond words. Anyone going to Fort Walton, request Allison she was amazing and really turned my day around.
    Lovely Lady L.
    Lovely Lady L.
    1668107059
    I just want to give a huge shout out to James and Debra for going above and beyond. I was having a hard day and they took time and were very compassionate. These 2 really make the store. Thank you again
    Jade
    Jade
    1666897332
    Always a minimum 30-60 minutes of waiting, and rarely have what I want in stock.10/27Updating my review because Allison rocks! She helped me find alternatives for buds they didn’t have in stock. She also helped me find the best deals and prices, and even informed me of discount programs I wasn’t aware of yet. On top of all that, she was very friendly and inviting!
    Kiara P.
    Kiara P.
    1663452926
    Great experience today with Jamie. She was very friendly, informative and patient with helping me with my in store selections. Would love to work with her again next time.
    Ulisa C.
    Ulisa C.
    1661634257
    I’m a first time patient/customer. I went there today. First of all, it was spotless in there. Very organized and clean. I was directed to Allison upon being called up but the two people I had interacted with beforehand were very polite and courteous. Allison was AMAZING. She was absolutely darling. She was soooo helpful and kind. Fantastic sense of humor. I have on and off anxiety. Sometimes it will hit me in a situation that it normally wouldn’t and it happened when I got inside. Allison was INCREDIBLE. She put me at ease. Her entire vibe was authentic and genuine. You could tell she cared. I often don’t leave reviews unless the experience was a really amazing one or a terrible one. And this one was definitely amazing. There was a gentleman who was calling people back to get their medicine and he was also very polite and welcoming. Everyone was genuine and seemed to really care about what they were doing. I will definitely be going back. If Allison ever sees this tell her she’s the best!
    Michael E.
    Michael E.
    1657889827
    Was a long wait (about 35mins) in the lobby which was understandable do to staffing. When I got to the back the first thing I said was “do you guys do the renewal discount I just finished getting it renewed” “yes we do”. I ordered and he had to walk around the entire store to get what I needed and then to the back cause it wasn’t out. Cashed everything and told me the total and gave me a different discount than the one I asked about and I asked if it was with the discount and he said yea but it wasn’t renewal discount (didn’t say not renewal) so I spent more than I should have by being given a different discount cause I know they won’t stack but give the one I asked about cause it would’ve been more savings but clearly the customer ain’t a priority quite like that. Didn’t wanna argue cause I didn’t want to be there a second longer. Paid the higher price and dipped. Decent weed incredibly “eh” edibles.
    Allison H.
    Allison H.
    1657396131
    I rarely do this but I am so frustrated. I placed an online order on Tuesday and scheduled delivery for Friday morning first thing. On Friday I received no call or text so by late morning I was calling the call center. Apparently you cannot communicate directly through anyone. Yesterday afternoon they said their system was down and it would be delivered Saturday morning with the $15 delivery fee waived. Same thing this morning. I FINALLY got someone to call back and now they’re saying tomorrow morning! Jasmine on the phone had an attitude and said they already gave me a discount referencing the sale item I purchased on TUESDAY! She said I could go elsewhere and it’s cause of COVID I’ve had to wait…. Not the system being down…. I can’t drive there so I’m beyond discouraged. I love their product and in person staff but I’m so mad they way this is being handled. Need a better system or protocol
    Allison M.
    Allison M.
    1656529466
    My first experience shopping in Florida. From entry to exit everything was great! Jamie helped me find some great things while keeping my bill low! Thanks so much Jamie I’m going home happy!
    Vance B.
    Vance B.
    1655476697
    Is Trulieve a good source of medical marijuana?Yes, it is.The consistency and quality I regularly receive at Trulieve is by far the best in the area.I will be returning my empty containers and resupplying shortly.
    Carmen R.
    Carmen R.
    1654736396
    The entire staff at the Trulieve of Mary Esther are super fantastic. They make you feel special. I like how they greet the customers and also tell them a good day as they leave. Much live team Mary Esther.
    James R.
    James R.
    1653321799
    The staff is what makes this place great, the wait times are incredibly long as of late but I can tell the floor management is working their hardest to keep this store afloat. To name a few is Chad, Tori, and Skyler. Every time I come in I see all of them going above and beyond. Katie is amazing too and always does her best to find what i need amongst the chaos. The lady up front named Jessica is always so consistent when checking everyone in even when they have a literal line out the door! I know times are hard in this economy but these employees and management wake up everyday and persevere. All these one star reviews should reflect on the work ethic or lack thereof of the store manager! This place has really gone downhill lately and the blame is to be pointed to who is supposed to be supporting the staff here. So disappointing!
    Jenifer M.
    Jenifer M.
    1649948896
    I usually deal with the Pensacola (Davis Ave.) Location for everything. However, as of late, their wait times are off the charts and I simply don't have the time and I had a return item also. So to alleviate this, I made an online order for delivery. Apparently, due to my address, the location that would be fulfilling my delivery order is from Ft. Walton.I was contacted to schedule said order, I informed them I had a return item and wanted to do an even exchange, etc. Long story short, James, the delivery manager was so nice. He advised me that if I could come to the location instead of delivery he would be able to assist me better and he would throw in a discount on top of an already awesome discount. So I headed over there right away. I walked in, asked for James and he came out to greet me almost immediately.James was able to not only assist me in my return, but also spend time with me to go over other products that would better suit me and my needs. He was very friendly and went above and beyond. I couldn't have been happier with the friendly and knowledgeable service that I received from him.Thank you James!!!! 😊
    Dee R.
    Dee R.
    1649379374
    Erik and Johnny were very helpful. Being a newbie I didn't know what would be the best products for me. They took time to explain about the products and how each could help me. I am looking forward to start living pain free.
    Jillian B.
    Jillian B.
    1649179286
    The staff are always very friendly and knowledgeable. I always feel comfortable asking questions and trusting their responses. The products are expensive but they offer sales and discounts.
    Alex T
    Alex T
    1648919835
    Allison and James were so helpful and nice! I had no idea I could return sticky or nasty cartridges! They have ruined batteries and I can also change those out! So helpful
    Rochelle M.
    Rochelle M.
    1647427051
    I've always had a great experience going here. The people working are typically friendly and helpful. Their delivery service is great as well I've only used it once but I am happy I did.
    kaylie G.
    kaylie G.
    1645298253
    Walked into Trulieve nervous because I’ve never been to a dispensary before, but I met by Johnathan B who helped me more than I can describe. He was so sweet and was so very patient with me. He’s made my first experience amazing and I will definitely come back here. I highly recommend this dispensary!!! Thank you Mr. Johnathan!!
    jessica t
    jessica t
    1644845444
    This is about the only place I go. They have great deals and great people. Allison is a asset to the company she waited on me and did a fantastic job. She has a great personality and knows how to deal with customers. Addonis also is another great associate. Thank you for your customers service.
    Liz R.
    Liz R.
    1644614676
    Customer service here is top notch! Shane P. was able to answer all my questions about everything and if he didn't have experience with a product I asked about, he was quick to find someone in the store to tell me about their experience with it. Highly recommend the staff of our local Trulieve Dispensaries! They're doing something right! Everytime I've had an interaction at the Mary Esther store the staff has gone out of their way to make sure I got the most bang for my buck and never look at me like I'm an idiot for my million and one questions I've came up with along the way.
    GameFoolOnline
    GameFoolOnline
    1644444669
    I came in not knowing what I wanted. It was my first time coming to Trulieve. A guy named Braden helped me and he was so knowledgeable, courteous, and polite. Really made me feel like family. Very happy with the weed he suggested too. Really helps with my nausea. Will definitely be coming back and asking for him.
    Worst experience ever! I used to love coming to this location because for once they had great staffing but now that kenzi is no longer employed there the services has been horrible. I will be taking my business elsewhere!
    Karl L.
    Karl L.
    1643895506
    This is the only business in the state of FL (including my doctors office, when I had my surgery) that doesn’t honor my medical mask exemption from my doctor… I was told they are a “Private Business” and are allowed to refuse service to me for this. Corporate offered no assistance when I reached out either. I’ll shop at MedMen. Their staff is much friendlier, and they honor my mask exemption… ✌️
    Adrian W.
    Adrian W.
    1643750710
    Horrible service! I called the call center before I traveled a long distance to pick up my order and was told everything was good. I got to the store only to be told only a fraction of my order was available and I can't pick it up until tomorrow!! I recommend going somewhere else !! Not the first time !!
    Jimmy V.
    Jimmy V.
    1642644486
    Katie helped me with my order’s substitutions, was my best experience at Trulieve in 2 years. I really appreciated her help
    Chris S.
    Chris S.
    1641690983
    Trulieve has always been my first choice in dispensaries. Jacob K. is the guy to talk to. He has a lot of knowledge and his friendly demeanor makes the buying process even sweeter. Seriously, love that guy!
    Amanda B.
    Amanda B.
    1641675883
    I LOVE THIS PLACE! I had the best experience! Joe S helped me today and i made sure to get his card! I had a mix up on items and he not only took care of a very long sales transaction he made sure to keep conversation and took time to inform me on the differences between products on how they are made and the texturs and consistencies of them , i really hope i have him again then next time i come in 10/10!!
    James Pharr (.
    James Pharr (.
    1640996534
    Justin was very knowledgeable and super helpful. Generally I have a good experience each time I come in here. The staff is on point. However, I've been here lately and staff don't like to wear masks over their nose. Until I mention it.12/31/21
    Roy W L.
    Roy W L.
    1639570619
    Best tenders around! Wait times go pretty quick. They normally have a great selection. I tell everyone to shop there.
    Arielle L.
    Arielle L.
    1638373120
    I don’t usually leave reviews in general, but after my recent visit to Trulieve, I felt compelled. Trulieve is the dispensary I always come back to. I always have a great experience and everyone working there is so kind and willing to help. However, Allison definitely is such an asset to this dispensary, and honestly the company also. She greeted me at the door (as she’s done times before), and I felt so welcomed. Allison is such a personable and kind hearted person. There have been multiple instances where she was willing to step aside and talk to me about my PTSD and help me navigate what products might be a good fit. She’s also been dead right each time. If you visit this location, which I highly recommend, I hope you have the pleasure of being greeted with smiles, bubbliness, and warm welcomes by Allison. I want to say thank you, to the entire staff at Trulieve. Always making my experience a great one😌💗
    Adam Michael C.
    Adam Michael C.
    1636902982
    Cory was cool. It was my birthday and i told him i liked hats and i got one last year fer vetrens day… my birthday… he said they just got this years new line and tossed me last years… the new ones are cool too.. might just have to get one of those too… ✌🏻🐸👍🏻
    Stacy H.
    Stacy H.
    1636511186
    Love coming to the fwb location when Jamie is working 😊 She is so polite and super intelligent, she always makes the best suggestions! If you don't know what you're doing or just want some good service, go see her!!!
    Michelle S.
    Michelle S.
    1635639539
    Jonathan B. Was extremely knowledgeable ,very personable. He took time with me to explain the differences in products. He Was patient with me and so helpful! It was my best experience here so far. I will definitely be requesting Jonathan to be my consultant the next time I come.
    Shana C.
    Shana C.
    1635462483
    They are always quick, there's almost no wait time. They have a great selection. The staff is AWESOME! They're super knowledgeable and have great recommendations. I have yet to be disappointed.
    Marguerite S.
    Marguerite S.
    1633021042
    They have great products and most of the staff are pleasant. That being said, it's not worth the trouble. I can be in and out of any other dispensary in the time it takes to check in here. Their online inventory rarely reflects their actual inventory so twice I've had my online order cancelled with no notice and no offer to make changes. They just aren't worth the trouble when there are so many other competitors in town.
    neshiababey08
    neshiababey08
    1632863183
    My favorites are Katie, Allison, and Chamel. They are ALWAYS very helpful and nice!! When I went in today to purchase I had Chadwick help me alongside with Jonathan B. - Both were very helpful and nice! I would recommend all 5!
    Phillip B.
    Phillip B.
    1632018483
    I have to write this about the Fort Walton Beach Trulieve. I am the caregiver for my brother. We got a call from this store telling us about the 40% off product so we went in Friday. My brother is disabled and when we arrived and checked in and go to the back , we were trying to figure out what he wanted. I did not know anything about the offer specials or what he even needed. The manager was there and she came over right away when she could see I was struggling and kept asking the person helping me so many questions. I think I was making him mad or something he was being short with me. I just did not know about the new stuff and my brother did not either, so we had a lot of questions. Due to his illness he has not been sleeping and in the last month it's been worse. Not only did she come right over , she was very knowledgeable and able to help answer every question he had. Her name was Jennifer and she also was very patient with us and even said stop apologizing - I felt bad so I kept saying sorry, sorry and she said that I did not need to apologize she would take all the time we needed and she would answer all our questions and she even was able to recommend something new to help my brother. He had the best uninterrupted sleep last night he's had in more than a month. It's so important this is known because he may have left with nothing or with something that would not help. Ya'll do provide a much needed service that I think is taken for granted. Had Jennifer not been available to answer his questions and make the suggestions she did, this would be very different review. I had to let Trulieve know just exactly the great assistance she was and she was well beyond helpful and we are grateful. Thank you so much for having such a manager.
    Rachel G.
    Rachel G.
    1631550941
    The staff is amazing at this location. They always take the time to explain the product and let me know about all the amazing sales they have everyday!
    Joel C.
    Joel C.
    1631138177
    Trulieve ROCKS! They have it dialed in. Always pleasant. They are the only place I dispense from. 2nd to none in my opinion. Keep up the fantastic work Trulieve.
    Mel B
    Mel B
    1630434823
    This Trulieve is in my town and the closest Trulieve is 30 minutes away it is frustrating when they do not have the selection that the dispensary needs for the products you use. Their product stock is tremendously lacking and it would definitely be nice if they had more selection for their products. The customer service at this store also is not always professional and polite. This experience that I have at the dispensary in Destin and the selection that they have for the products is higher than the dispensary in Fort Walton Beach.
    MariaF
    MariaF
    1628621528
    Trulieve in Mary Esther FL, is on the BALL. I place my orders online. Probably the past 12 to 15 times, has been super fast, in and out. Today, I placed my order online, I got a text saying received my order within a minute. And within 4 minutes, I received a text saying order is ready for pick up. I drive to Trulieve check in on my phone, it says I'm next in line. By the time I walk over and get my card in my hand and mask on, not even been 60 seconds, I open the front door to Trulieve and a Trulieve Rep is calling my name out.Love it!!!! That is EXCELLENT SERVICE......I go to the back and get my prescription products rang up. Everything is there. And I am out of there quick. Way faster than Walgreens or CVS, for sure. Thank you Employees of Trulieve in Mary Esther Florida and Trulieve. You all are really helping us broken down folks live with way less pain.
    Luke W.
    Luke W.
    1625519312
    I've read the bad reviews, but my experiences have been great! Especially if you pre order. They are so fast don't respond to the text about getting in line until you are parked walking in. Allison in the front was so knowledgeable and helpful with all the discounts. She really exceeded my expectations. And the time before that Becky was super helpful as well. Two thumbs way up!
    Tim P.
    Tim P.
    1623785998
    Great store with excellent customer service. Very knowledgeable and polite staff. Allison was especially helpful in answering all of my questions.Great group of people at this location
    Z J.
    Z J.
    1623081208
    The store is almost immaculate, with a helpful and caring staff. Mr. Mark assisted me by finding the right products for myself; while also producing a great customer service experience. This accompanied with the fact that he pointed out the stores discount and helped save me some money only made my experience that more enjoyable. Only negative criticism I can give is sometimes this location is very busy almost all of the time, but I can see why. They have helpful check-ins on your phone to limit that wait time as well.
    Ericka H.
    Ericka H.
    1621548799
    Their staff is amazing both James', Allison and Becca are definitely standouts. I've tried another dispensary and let's just say they can't begin to compare to Trulieve! I've recently worked with Chase and he went above and beyond for me, all I can say is make sure you all come see their awesome staff!
    Javan M.
    Javan M.
    1621454936
    SUPER convenient location so I’m often here.. user friendly pre-order platform, with text message confirmation and ready for pickup update.. flash happy hour sales.. rewards point program.. oh and in case I forgot to mention.. it’s a super convenient location!! 🗣💨
    Jonathan B.
    Jonathan B.
    1620857968
    Chad and Krista we’re very helpful. I had many questions because of my new diagnosis. They helped me all the way through answer every question for me in a very respectful way. I never felt like I was being rushed to buy something and get out of the store. I believe Krista might be a new employee in training she also did very well. Both Chad and Krista were very friendly. I thank you for this awesome experience.
    B-rad H.
    B-rad H.
    1620072143
    The only reason I'm even giving 4 stars is because of the patient consultant "Katie
    Top Quality Service OverallAlways able to check flower weight upon requestAlways able to add items at checkoutNever was there an issue, if any, that we couldn’t find resolution to.CleanAlways getting the answer to the question foundEver employee I’ve seen has worked as a team to make the best possible choices, like THC% per strain even.Yup that’s my experience
    Jennifer M.
    Jennifer M.
    1619770208
    I absolutely LOVE the Ft Walton Beach Trulieve! They have a very nice, and clean store!! And they have super helpful, friendly staff! Daron, Katie, and Allison are the absolute best! All 3 have gone above and beyond their normal job duties to make sure that I've had a great experience, EVERYTIME. Not only are they an asset to Trulieve but they are a huge asset to your individual store. It always makes my day when I get to see their faces.
    harley S.
    harley S.
    1619019679
    This truly a class A operation. My bud tender Ethan is extremely knowledgeable about the entire spectrum of products. It is a quick and efficient operation with quality products and friendly staff. Highly recommended! Ask for Ethan, you won’t be sorry.
    George L.
    George L.
    1617835627
    I just had another astonishing experience with this Trulieve.My regular Patient Consultant is usually Chad with a solid following by Ms. Katie, Ms. Allison, Ms. Becky and Mr. Chase chasing (inside joke).Today however, I walked into the lobby and one of rarest sites I’ve seen in a very long time was the lobby had only 2 people in it.Usually it is almost full if not full, and there is generally a tolerable to almost NOT tolerable wait period.Not today. There were only 2 people ahead of me and when I saw who the Patient Coordinator was, I knew why.Chad was the Patient Coordinator today. He greeted me in his unique but wonderful way.And then when he escorts me to the back, he takes me back to none other than the awesome, Ms. Katie.But I digress. While I was waiting in the lobby, Ms. Becky was entertaining me with a great conversation, and when Ms. Allison came back from wherever she came from, she made it a point to stop by and say “Hello.”So here I am walking into the room, and Mr. Chad informed me that Ms. Katie was going to be my Patient Consultant.I already knew I was having an epic shopping experience because of the warm, welcoming atmosphere of the lobby, but once I was escorted across the threshold, it felt as if nothing had changed.I received service that goes above and beyond the call of duty, with an extremely cheery personality, and in an extremely timely fashion.Though not to knock anybody, Mr. Chad is the most proficient Patient Consultant on the register.However, today Ms. Katie was running a really close second place. She was extremely quick and tenacious in performing her duties from inspection of the product to the final exchange of money.Ms. Katie was on it, doggone it.Me personally, I give great credit to the person who taught and to her, herself because honestly, I do NOT shop anywhere except ‘this’ Trulieve because of, let’s just previous issues.And this is a very clean store. The staff are exceptionally friendly and appear to care. With awesome staff like Mr. Chad, Ms, Katie, Mr. Chase, Ms. Allison, Ms. Becky and all the others, I always and most definitely recommend this store to whomever would listen.Keep up the magnificent service.
    George L.
    George L.
    1617304310
    I just went in to pick up my online order and had another extravagant transaction with one of the best Patient Consultants this Trulieve currently employs.Chad was remarkable today. He was definitely on point with product presentation and verification. The transactions was quick yet accurate.But I digress, first let’s talk about how clean the lobby was. Then I was greeted by the wonderful Ms. Debbie who knew immediately what I was already there for.Then I was escorted to the floor by another outstanding gentleman. And let’s not forget to mention that as Chad and I were conducting business, Chase made it a point to stop and chat for a minute or two. Then as he was leaving, Ms. Becky came by to say “Hi” and to see how my day was.This was just another amazing day and purchase thanks to the wonderful crew of this Trulieve.Keep up the great work and I will continue to utilize and promote your products and services.
    Michael J.
    Michael J.
    1616068371
    I just want to say I was having a bad St Patrick's day, it started out good I got online placed my orders and went on my way. then one after the other all but 1 order got canceled. I went to the Fort Walton Beach Trulieve to pick up my online order and get back in line to shop, then I meet Allison, she she has a great personality and was very understanding, very knowledgeable, she is the best she helped me with my order and explained everything, she turned my bad day around. Allison is the best
    Payton C.
    Payton C.
    1615952226
    I love this trulieve location! all the employees are super cool and nice. They are always so helpful and do their best to get you good deals. Allison helped me the other day and i could just tell that she takes pride in her job and loves being there! 10/10 service from her!
    Savannah R.
    Savannah R.
    1615333832
    Danny at the Trulieve Fort Walton Beach store made my day today! Not only was he kind, funny, and efficient with my order but he also help me for next time on tips to save money! I cannot say enough good things about this location all the sales reps are amazing and truly care about their patients!
    Kelly Q.
    Kelly Q.
    1615004393
    Love this dispensary. They are always friendly and prompt. There products are always really good & they have discounts and sales all the time. Allison helped me on my most recent visit and she was extremely informative and helpful during the entire shopping experience. I highly recommend them if you’re a medicinal marijuana patient in the FWB area. Go soon. Hopefully you get her as your tender. She’s the best.
    I love Trulieve, their products are really great! The staff is really friendly and helpful. Allison has helped me the last 3 times I’ve gone into the ft Walton store, and has gone above and beyond to help me. I’ve made this my regular place.
    James D.
    James D.
    1614974998
    Been shopping there for over a year today and the staff did a great job getting people in quickly and efficiently. But while there Ethan made sure I was aware of deals relating to the product I was looking for which is a huge help! Thank you Ethan, will be back soon.
    Tiffanie H.
    Tiffanie H.
    1614966189
    I went to pick up today and had a fantastic experience with Allison who informed me that all their old packaged stuff was 75% off! She saved me a LOT of money and helped me get stocked up for a while! Thank you so much Trulieve! And thank you so much Allison!
    Jessey B.
    Jessey B.
    1614958271
    I cannot say enough good things about Allison! She is located in the Fort Walton Beach store. Absolutely amazing customer service from this lady right here! Undoubtedly top-notch service from this individual. In my opinion she's a perfect model for excellent sales reps!
    George L.
    George L.
    1614777358
    Chad was a wonderful patient consultant. He was very knowledgeable in the products I was purchasing. He made some excellent recommendations and he was very courteous, professional and polite. He insured that my purchase was complete to my satisfaction.Added review: Ordered some products from online and since I was in that part of town, I swung by to see if I could pick up my order early. My Patient Consultants were Chad and Katie. Well they ran out of the flower I had ordered and Mark suggested some other strain and between the recommendations and product knowledge from the three of them, I was very pleased with the purchase. Checkout was a blast and easy. Katie was very professional, friendly and courteous as she was conducting the financial transaction and Chad was ever so knowledgeable in the products that I was purchasing. The whole experience just made me feel welcomed. I would definitely recommend this Trulieve with Katie, Chad and Mark to my friends, family and total strangers!!!
    Tim P.
    Tim P.
    1614718755
    Great store with excellent customer service. Very knowledgeable and polite staff. Allison was especially helpful in answering all of my questions.Great group of people at this location
    Jacquelynn F.
    Jacquelynn F.
    1613520382
    A great place to buy your flower or product. Quality is very comparable and consistent. Wait times are ridiculous, even if you order ahead but I believe this company is softening their corners and will be a much more reliable place to order from in the near future
    George L.
    George L.
    1612668728
    Chad was a wonderful patient consultant. He was very knowledgeable in the products I was purchasing. He made some excellent recommendations and he was very courteous, professional and polite. He insured that my purchase was complete to my satisfaction.
    Civil R.
    Civil R.
    1611967978
    The best dispensary. And when David was brought in the store, it actually became a wonderful experience every time. But before he was manager at the ft Walton location, I truly hated the place...so thank you David
    Meagen P.
    Meagen P.
    1611193127
    I’m not gonna lie I have gone in and waited for long periods of time because they had software updates and kinks that they have been trying to work out. I have kept a positive mind being thankful that they were there providing a legal service for me and that they are doing their best to get better. Even when my experience has been less than enjoyable the consultants have gone out of their way to explain the situation and answer any questions and thank me for my patience and understanding. Lately I have been going in and I have been seeing a lot of positive changes that they have been making and tweaking to make everybody’s experience quick and enjoyable. Today I had Ashley Garcia and like some of my previous consultants she was very kind and helpful. But she went the extra step and made it feel personal and gave me some tips and advice on how certain products work. She made me feel comfortable and did not try and rush me out the door. I have only had my card 5 months so I have tons of questions and today Ashley Garcia definitely went the extra step to help me out. I am giving a 5 Star review for their efforts in trying to improve and doing so and making the best of a rough situation at times while trying to smile through everyone’s frustrations while changes were being made. I am sure not every experience will be as amazing as this one but I am thankful for their efforts in improving and making it easier and safer for me.
    Hannah M.
    Hannah M.
    1610584887
    My cashier was josh, he was very knowledgeable and extremely helpful . Funny the cashier next to him helped out and told me about a strain they have his name was josh too! Both Josh’s were very helpful and i appreciate the great customer service! Very pleased with my visit ! Highly recommend this location!
    Dennis
    Dennis
    1610310368
    AGAIN....ordered online, waited a day (of course no notification so I logged into my account and 'checked order' which said processing but ready for pickup or delivery). I went to the 'store' and the lady said that it was packaged and ready. Then when I finally went in the back I was told by the server that they didn't even have what I had ordered off of their website and would have to settle for an alternative. How can it be packaged and ready when you ain't got it?!? This has happened to me at this dispensary several times now. Might have been the last.
    Sharon S.
    Sharon S.
    1608247781
    Currently Trulieve is the worst place to go to get product. Their system "update" has been taking months, during which time there has been nothing but chaos. In the parking lot, online, on the phone, every way imaginable. As a stockholder, I am appalled at the service I have received as a customer. My spouse is a first time customer, has ordered twice and has never received any product. Online orders are ignored, and the staff has become rude at times. Until they get their act together, I would go somewhere else. Even though Trulieve has the best deals, the hassle isn't worth it. Go somewhere else.
    Rebecca W.
    Rebecca W.
    1607992454
    Been waiting 4 days for a delivery. My last 2 pick up orders took over 24 hours and were not correct. Love their product but it’s not worth the hassle, especially since customer service can’t help at all.
    Brett R.
    Brett R.
    1607709927
    Been coming here for close to 6 months, now. However, the last month or so... they have absolutely lost it. Completely dissatisfied. No order confirmations, having to wait over an hour in the lobby each time on top of not having the stock they say they have in... Tried calling but they can’t answer the phone either. I’m on to find another dispensary.
    Rec O.
    Rec O.
    1607286375
    I recently got my medical card. I arrived at the location not knowing what to do and was happily greeted by the District Manager Scott Gans. I have to admit over the years I was nervous going to pick up my weed. Scott explained the process, and asked for feedback on my experience (doctor recommended Trulieve, took money, and registered me with the state - not that much help). I had to cash my check with my ID, so I quickly cashed my check across the street and came back within 10 minutes. A minute or two later Scott walked with me into the room with circles on the floor for the patients to stand on. He made sure the representative was aware I was a new patient. I picked up some great Trulieve products at a discount and was recommended to register online by a supervisor Shannon. I will be back to Trulieve to pick up some more relaxing medicine.
    Jim M.
    Jim M.
    1606951791
    Decided to try Trulieve for a change from my regular dispensary. I received the email **three hours** ago that my order was ready for pickup; I have now been sitting in the lobby for just shy of hours with no end yet on sight.The second star is because Trulieve has some great-looking offerings... But otherwise a definite one star experience. I sure do prefer my friendly, efficient ten-minute shopping trip at the other place.
    Jake F.
    Jake F.
    1606732526
    Extremely helpful and friendly staff. Have the best flower in town with the best strains in my opinion. They also carry all the major concentrates and Vapes and edibles and everything else you can imagine so this is my favorite place in the world of course.
    Paige S.
    Paige S.
    1606070037
    I had great experiences in the beginning. But the past few months when I call (I do not call often) I've had to wait at least 40 minutes to speak to someone over the phone. I placed a delivery order 2 days ago and haven't received a phone call yet. Just be prepared, try to order before you run out unless you are able to pick up!
    Joseph D.
    Joseph D.
    1605712581
    I've edited my review. The only reason I didn't give 5 Stars is for the following reason. If you are a Trulieve client, you can order ahead, and travel there pick up. You would think, if you order ahead, you'd move ahead of the line in the waiting area.It's divided up by people who ordered and people that wish to shop. I understand it's a business. However, if you placed your order ahead, you'd THINK you'd be serviced first. Instead it's divided up equally. The last time I was there, others that were there to shop, MOVED ahead. Also, when you're notified, and you reply, you're placed in a queue. It seems to take forever to be called back. That's the only rub. Their staff is Great and they offer a reward system for discounts. Flower seems to be in supply now
    Name
    Name
    1605226439
    I cannot express enough how good the weed is, but how TERRIBLE this place is. Don’t do a pick up order, you’ll still have to wait an hour upon arrival. It’s the same at every trulieve I have ever been to. They need to get it together. Under staffed, and slow. SO SO SO SO SO SLOW. Ever time.
    Ashleigh K.
    Ashleigh K.
    1604000258
    I love this place. My orders are always filled quickly and correct. The staff are so nice and really helpful if you have questions.
    Dylan M.
    Dylan M.
    1603929225
    Fantastic quality. Highly recommend. Best concentrate and flower products available.
    Brittany G.
    Brittany G.
    1603496105
    I went in to this store a few days ago for a pick up order. I had to wait maybe 10 mins bc they were very busy, which I didn’t mind. Another customer who was waiting next to me started a scene with the front desk people about having to wait himself. I then told him he could order online to be in and out next time in the most polite way I could, but he ignored me and scoffed. I then asked him if he’d like me to show him how to preorder from my phone and he ignored me again. Unfortunately I was also placed next to him inside the actual store and right as I came in he made a scene in there and directed it towards me. I was really glad the security guard was standing right next to us because this other customer was beginning to worry me with how aggressive he was being. The store rep who was serving me was Nico and I was taken a back by him defending me and even threatening to have the disgruntled customer escorted out without being able to complete his purchase. The disgruntled customer calmed down after that and left soon after his purchase was complete. I wanted to leave a review because I really appreciate Nico for deescalating the situation in such a professional manner. You guys are great and you all are running an awesome store!
    Woodrow W.
    Woodrow W.
    1602251311
    Best marijuana dispensary in Florida just checked the products cuz the THC content goes up and down but it's very good product and you can return items there it's the best one in Florida
    Nicholas A.
    Nicholas A.
    1601572635
    Horrible staff is super rude. The opposite of curtious ill never come to this location again. Even if they were giving free samples out!!!
    Marguerite S.
    Marguerite S.
    1601565234
    Best selection of products in town but being VERY popular and with an unstable inventory makes for an iffy experience. Don't trust the website's info, it rarely matches actual inventory availability in store. Very nice staff, as well.
    Trish Van W.
    Trish Van W.
    1600456472
    I love this store. Their flower is the best. The staff is friendly and amazing.
    Jasmine A.
    Jasmine A.
    1600392147
    Great customer service. They were able to get me in after close. Thank you:)
    Debra W.
    Debra W.
    1600131719
    They are very thorough.and make sure your order is correct,and they will hold your order if need be.
    Susie R.
    Susie R.
    1600030002
    Product is great.
    Delia M.
    Delia M.
    1599881394
    Love the fact if you order ahead your o. And out in 10 min.
    Bradley K.
    Bradley K.
    1599858118
    My usual Trulieve location is 1 of 2 stores in Pensacola and both locations all the people working there are great & go out of their way to help you with whatever you need. I'm not saying I had a terrible trip to the Fort Walton Beach location because I still got what I ordered, but I definitely noticed that(some not all) of the people working there are not anywhere close to being on the same level of customer service as the 2 locations in Pensacola. In my opinion having great customer service people will boost the business no matter what is it.
    Patricia R.
    Patricia R.
    1599671761
    L💓ve it❣️Awesome Store very helpful and courteous.
    Ian J.
    Ian J.
    1599605808
    The absolute best customer service.
    Kathy J.
    Kathy J.
    1599519395
    I am a newer customer of Trulieve and every experience I have had there has been top notch! From the people to the product I will definitely be a regular customer!!
    Salty S.
    Salty S.
    1599145415
    Long wait, and then once I got inside they told me they were out product an hour after opening. Lost my business. Go to surterra. They always have product in stock and there’s no wait.
    Alexander L.
    Alexander L.
    1599144462
    No minisNo ground flowerNo 33$ strainsStaff with minimal knowledge in regards to edible updates.I know it’s not the staffs fault butTRULIEVE AS A CORPORATION NEEDS TO DO BETTER, HEADS UP A LIBERTY HEALTH SCIENCE DISPENSARY WILL BE OPENING IN FWB SOON WITH MUCH BETTER PRICES, AND VARIETYUPDATE 9/2 ANOTHER AWFUL EXPERIENCE A HEAVYSET WOMAN WHO CLAIMS HER NAME WAS JESSICA WAS WORKING AS THE RECEPTIONIST, FIRST OF ALL THIS LADY FAILED TO CHECK ME IN FOR 20 MINS EVEN THOUGH MY CARD WAS ON THE COUNTER CLEAR AS DAY (IVE SPENT THOUSANDS IN THIS STORE AND MOST OF THE STAFF KNOW ME, AND KNOW I ALWAYS SIT MY CARD ON THE COUNTER THEN GO SIT DOWN) THIS WOMAN REFUSED TO CONFIRM OR DENY WEATHER THEY HAD GROUND FLOWER IN STOCK, AND WAS NOT CARING, OR COMPASSIONATE IN ANY WAY SHAPE OR FORM, SHE TREATED ME LIKE I WAS JUST A NUMBER, AND INFORMED ME I WAS GOING TO HAVE TO WAIT FOR MORE THAN AN HOUR JUST TO FIND OUT IF THEY EVEN HAD WHAT I NEEDED, when I ask other employees about what they do or don’t have in stock they’ve always checked, this has been by far the most unsatisfactory trip I’ve ever made to trulieve, I can look past not having my product, but I can’t look past incompetent staff members.
    Peter A
    Peter A
    1599134134
    David manager always greets me and says hello. Thank you Trulieve and the employees😊
    Adam W.
    Adam W.
    1599127600
    Colby the bud tender was fantastic! Very knowledgeable of the product and explained everything very well.
    Brian E.
    Brian E.
    1598986478
    Friendly environment, great service never a long wait time .
    Alexander L.
    Alexander L.
    1598899633
    No minisNo ground flowerNo 33$ strainsStaff with minimal knowledge in regards to edible updates.I know it’s not the staffs fault but TRULIEVE AS A CORPORATION NEEDS TO DO BETTER, HEADS UP A LIBERTY HEALTH SCIENCE DISPENSARY WILL BE OPENING IN FWB SOON WITH MUCH BETTER PRICES, AND VARIETY
    Cara N.
    Cara N.
    1598891991
    It was my first time coming to this location. Waited 20 minutes for them to not have what I needed and the sales man was rude.
    bain 6.
    bain 6.
    1597933180
    Love this place, great staff. Friendly and fast service everytime.
    Joseph D.
    Joseph D.
    1597019238
    The only reason I didn't give 5 stars was because of my first visit. You can order ahead, on line, and pick up your order. The other thing I dislike is, you can't find Indica flower atm. It was the same way in WA State when they started out. However, you never know what is in stock. There are dispensaries, all over Florida. I only want what is at my local dispensary. They're experiencing growing pains
    Shaylee M.
    Shaylee M.
    1596120514
    I was going through a tough time trying to figure out what strains worked best for me. Wearing a mask everywhere isn't ideal for me because I have anxiety very bad. I need to be able to see facial expressions. I had the pleasure of having Ashleah helping me. And despite all odds of me avoiding conversations and her computer messing up. She helped me more than she could ever fathom as did all the representatives at Truelieve. if you have any doubts about any of the products they are very knowledgable and its alot to learn. Don't think it won't work for you. She showed me everyone is different and that we are need different things. I highly recommend Truelieve but most of all Ashleah thank you so much.
    Dawn P.
    Dawn P.
    1595829316
    Love this location, just wish they had better inventory. Always short on flower. Also have noticed that the customer service depends on the staff member you're working with.
    Jade D.
    Jade D.
    1595104622
    This place was excellent! I had a great experience. Thank you to Kim T for the awesome customer service! I will definitely be returning in the future!
    Taint M.
    Taint M.
    1595103663
    Went to this location about three weeks ago and I was helped by the lost awesome bud tender ever! I think her name was Kim, she helped me pick out the good Bud and it helped tremendously, thank you Kim Taylor!
    Skyler L.
    Skyler L.
    1594748184
    Absolutely amazing nico is awesome everybody is awesome don’t be shy to ask questions to anybody at this location. They are here to help you, guide you, and serve you. Ps stop giving security a problem because you have to wear a mask for 10 mins. It’s to protect them. And people like me. Thanks y’all!
    The staff is very friendly and helpful. The quality of each strain hits the spot every time. My experience is GREAT every timet, not to mention their deals every week.
    DEBRINAMARIA
    DEBRINAMARIA
    1594574881
    Love Trulieve, the best products for flower 10 stars. However, need to be able to speak to someone sometimes, an actual person like the good ole days when things were so much better at businesses. Now you just get automated and hold and hold and hold till the seasons change and still nobody picks up. I am holding now and this is 3rd call and it has been 38 minutes this time. Just have A question that will take less than 60 seconds. Have to drive up there to talk to a real live person. Maybe Trulieve needs to post the cell phone number of the employees working each day, and let them keep their phones on them, instead of a Truelieve number that is an automated useless mess.
    Tiffany H.
    Tiffany H.
    1594423437
    This place is the best!!! I’ve visited a couple of different dispensaries and this one always makes me feel comfortable and welcome. Colby and Chelsea have helped make ordering so much easier when I’m new to a product. Definitely check it out!
    B-Ware 3.
    B-Ware 3.
    1593996072
    Had a great time at the dispensary. Always good people, and very smoothly ran. My patient consultant Candra was awesome!!!
    Hope P.
    Hope P.
    1593900131
    First time in there today and Nico was SO informative and helped explain things in detail for me also he was very patient in answering my questions! Awesome customer service and made me feel comfortable on my first visit!
    Virgil N.
    Virgil N.
    1593788306
    Ashleah and Colby are so awesome and helpful they always know how to help me find what im looking for they are like family now !!
    Tim P.
    Tim P.
    1592240129
    Great store with excellent customer service. Everyone is very helpful and knowledgeable. Almost zero wait time. Thank you Kim for answering my questions and the help.
    Phillip A
    Phillip A
    1590776357
    If you like weed, you'll love this. I feel the medical Marijuana laws make it hard to be more efficient but they do a good job
    J B
    J B
    1590368667
    The Manager at this location has no manners and is unprofessional and told me the Customer is not always right and that we're Patients not Customers. Sent in order two days ago and basically takes another two days to be delivered? What happened to quick speedy delivery with a smile? Also kept talking down to Disable Veteran on phone. This Manager canceled my order because She could not get it to me the day I wanted the product...but the product was sitting on their counter but could not be delivered until the next day? Started telling me about their policies which I as a Customer only wanted my product! Also the products at Trulieve are expensive and they're always out of flower.
    Ayla S.
    Ayla S.
    1590180481
    I absolutely love Trulieve! Especially at this location. The staff is always amazing and I have never had a bad experience. I highly recommend them and their products!
    Benjamin T.
    Benjamin T.
    1589746897
    Best dispensary around!! Great staff they're always so helpful and pleasant. Candra did a great job for me my last visit. Thanks girl!
    Holly R.
    Holly R.
    1587526175
    Great place. Welcoming staff and they are more than willing to answer all questions. Fav dispensary in FL.
    Dj S.
    Dj S.
    1585335258
    Jessica was super helpful. Her enthusiasm and knowledge made my experience highly successful. I definitely recommend you stopping by.
    Jeremy P.
    Jeremy P.
    1584228031
    Best dispensary in Florida! This is the only place to go!! The best products!!! And the best staff/employees!!!!
    Tia B.
    Tia B.
    1583264681
    The service and supply was great. I love the deals they do and my little helper, Nico, was killer. Loved my experience 🙂
    Alan M.
    Alan M.
    1582831704
    Love this location. Brittany is super helpful. I look forward to more great experiences here at the Ft Walton location. Feels like I’m part of the family!!
    Charlene C.
    Charlene C.
    1582770496
    This is by far the best location! Front desk was very friendly and I didn't have to wait long at all. Lexi was super friendly and helped me with everything I needed. I recommend fort Walton trulieve over any other!
    Anonomyous
    Anonomyous
    1582580693
    Brittany was very helpful, I have been coming since they have open. Everyone is nice and helpful, clean facility. In and out quickly!!Trulieve has always been my favorite dispensary since they where the only two in Pensacola. No other dispensary compares!!
    FELIX
    FELIX
    1580925849
    Friendly and helpful!
    Next Reviews
    js_loader

    Feel Good Today!

    Scroll to Top