Deals are good and it’s in a convenient spot, but the service is so slow every time I go even if I’m the only person waiting. Currently been here for 15 minutes after checking in waiting on 2 items. Just save time and go to a farther one.
This place is amazing, great staff, and most importantly give a shout out to Mrs. Briana! She's very nice, respectful, and goes over and beyond to exceed expectations. She rocks!
Tati gave me an awesome experience and was super helpful, Pat and Bri are also great as well. Thank you college park!
Kills it every time.. John at the front desk was fantastic everyone was super knowledgeable I don't give two craps about the parking I go there for the service and the good bud!!!!!
Always great n so good if you got questions they pretty good at explaining
My first time in a FL medical dispensary. Erica was at the front desk and she was very helpful and explained the check-in process thoroughly. She told me how to order online and pick-up or to have my product delivered to me. I learned all about what was on sale, too.Brie was in the back and super excited when I told her I was a newbie. She was extremely knowledgeable about EVERYTHING I asked. She knows her stuff! My first visit was 60% off. So I left with an assortment of products to try. Both girls have excellent customer service skills and both were knowledgeable.
I came in the other day and (BRIE) was the person that assisted me and she went out of her way to educate me on things and made sure that I had everything I needed including any discounts she was able to do. Very Respectful, Helpful, and Kind. I was so lucky to have her and I am so grateful y’all have her as an employee. Thanks so much. 🤗🤗 BRIE is Awesome!! 🤗🤗
Friendly but slow. Both university and 6th Ave are super slow. Order ahead, order is ready, but still have to wait 30+ minutes just to pick up and to pay. There were 2 people ahead of me already waiting.
Briana is absolutely great and super friendly! I was telling her about how moving up to Gainesville the THC percentage is lower than I’m used too when I lived In miami and she told me how keif doesn’t count as buying flower and it’s high percentage so you mix it with the flower and it creates a whole new experience, thank you bri❤️ and she was there all by herself and she wasn’t rushing me when I was Asking her questions and quickly helped me find my solution
This is my favorite Trulieve in Gainesville. Tatiana, Darnell and Penny are amazing. Customer service here is fantastic and makes up for the parking issues. The parking can sometimes be problematic here.
Friendly staff, but poor Customer Service from Trulieve.I purchased "10" 3.5g flower. When I got home, I noticed one of the containers was empty.So I called Trulieve and I was told.. "Oh don't worry, we'll make it right for you"... they placed an order to be delivered, but then a few days later it was cancelled.I called them and they re-ordered and was told someone was going to contact me for the delivery date. That 2nd order was ALSO cancelled.Called them again and was told this time that they didn't have any delivery personnel at this time and It was cancelled until they could find a way to get it delivered.I will NEVER use them again!
Update: 3 Months after my first review. My take on the staff stands, though. They are a cut above others I have met. The nightmare of this store is not its people. Even with a booking my pickup time online, I was placed behind 6 other people as we were informed there was, yet again, only one person working. This is not uncommon. All the proffered water in the world does not take away the frustration of their wait times. The system for making reservations is a prop designed to instill a sense of control over your appointment. If you have nothing to do and can happily wait for an hour or two, this location is wonderful.-----Wonderful people, terribly structured website. One would think their ostensibly upgraded site would provide time sensitive data linked to current inventory. Sadly, no. The biggest provider in the country cannot keep available-stock numbers up to date so as to avoid wasting time and effort on the part of those of us with terminal conditions who walk there under the impression items are available, having gotten the confirmation my order passed both REC and inventory control. If less established places like GH can have stock take numbers on hand before you purchase, why on Earth can Trulieve not provide the same service? The coding is rather easy, actually. Using a hackneyed copout like, "May not reflect local availability" is absurd. Filtering a database by location is something most third graders can do. A company cannot claim to care for its patients while offering inaccurate information to them. Shameful.Staff, however: Exceptional service from folks who genuinely care about their customers. The staff at this place defies any expectations one could have. They take the time to get to know you, your needs, and what works best for you. They show kindness and compassion while being professional and madly knowledgeable about their products. There are too many staff members to name, as they are all stellar.
Alli was the best dispenser I’ve ever had in all my trulieve experiences, there are many. Walker and I love you. The last time we were in the Gainesville trulieve a few months ago, I heard that the employees split tips with the manager. I hope that is not happening anymore. The manger was checking people in but she was doing all the work in the back, by herself. I hope that has been addressed. Thanks for the awesome memorable experience Alli!
Just shopped at Trulieve College Park, and I am very impressed with how friendly the staff is. Everyone was focused on making sure I got what I wanted and even made engaging conversation. Great overall experience at Trulieve today.
Very helpful and professional staff, Maria was great!
Tati was amazing and very helpful.Nice atmosphere, love the elevator as there are lots of stairs, very clean all around. The host at the front was very nice and helpful as well. O erall nothing negative to say. It was a great experience.
A great dispensary. Tanya is so friendly and engaging, and James inside really has a handle on the various strains and goes out of his way to apply his knowledge for the customer's benefit. I wouldn't go anywhere else!
Always get good service and great products at this location. Staff is very knowledgeable and helpful. I see James H. almost every time I go in there and he always steers me towards the best concentrates in stock and suggest new strains I haven’t tried. I have yet to be disappointed by any of his suggestions. I don’t have a problem with the other locations in Gainesville but my experience at College Park is always better. I will actually go out of my way to go to this location because of the positive experiences I’ve had there.
I call Trulieve College Park my sactuary of peace. Julie is an amazing front desk employee who not only cared about my issues but offered heartfelt advice to help me. Sofie was also very friendly and dispensed my medication accuratly and effectively. James is also the saint of the crew and my favorite employee!
Exceptional service from folks who genuinely care about their customers. The staff at this place defies any expectations one could have. They take the time to get to know you, your needs, and what works best for you. They show kindness and compassion while being professional and madly knowledgeable about their products. There are too many staff members to name, as they are all stellar.
Jenny is amazing, went above and beyond to call me and help replace out of stock items. Never had anyone at any other truelieve do that. Thank you. Julie is also amazing very facilitating. Probably the nicest building I've ever seen as well they offer lobbies have a beautiful balcony
I had a pick up order and it was fast and friendly service. Street parking in front of store was not blocked off with orange barrels as pictured on Google photos, thankfully. Inside there is an elevator or two story stair walk up. Reception is open and spacious. I was offered refrigerated bottled water from a mini-fridge in reception which I happened to be needing. I changed my mind about a part of order before paying and it was no problem to exchange for something else which I did. Was also offered a return if desired. In all a great experience! It's summer and students are gone, otherwise I'd be scared to get in and out of my car and anxious about parking.
I have to brag on Darnell and Molly who work at this Trulieve! Darnell is there almost every Wednesday night when I go and always takes good care of me. And by that I mean when I ask him a billion questions he politely answers them and lets me take my time choosing what I want. And Molly was awesome on 4/20 when I started a panic attack I'm the middle of the store. They have my loyalty for sure.
I visited for the second time and both times I was impressed with the level of service. Especially by Dornell. I am not experienced with cannabis and recently started using it for my insomnia and back pain. Staff at Trulieve College Park take their time and explain EVERYTHING instead of rushing me like at other dispensaries. Staff here does not assume everyone knows all. Thanks for such wonderful staff!!
Great people and place. Love the set-up. 💪💯. ONE LOVE
Patrick was very helpful. He worked with me and fully explained the products, answered all my questions, and took time to talk to me like a person.Jamie is fantastic. She was enthusiastic and knowledgeable of sales. She was friendly and eager to make sure I was comfortable. Thank you for the experience, I look forward to the parking structure and construction being finished.
I'd give a -5 to this specific location; the others never give me a problem! Extremely rude, letting other patients go in before me that were walk-ins as myself. The young lady trying to so-called wait on me had no knowledge of items and could not answer my questions. This place is not worth it... respect! 👎Uodate 3/1/2022.... Major difference! I decided to give this a try again.... I was extremely happy with the service, front door greeting, and knowledge and patience of my bud tender, Dakota! The Manager D was very pleasant! Thank y'all so much for your help on 2/28/2022!
I'd give a -5 to this specific location; the others never give me a problem! Extremely rude, letting other patients go in before me that were walk-ins as myself. The young lady trying to so-called wait on me had no knowledge of items and could not answer my questions. This place is not worth it.... no respect! 👎
The College Park location in Gainesville is the best Trulieve in Florida, hands down, and that is 100% because of the amazing folks who work there!! Huge shoutout to Julie, Brie, James, and Patrick especially for above and beyond customer service every single time I visit. This dispensary is beautiful, clean, and run very smoothly/professionally. Everyone is incredibly friendly and knowledgeable. Thank you so much to the best TL in FL! 🙂
This location is my favorite by a mile. I've been a truliever for over 4 years now. Been to a lot of locations and have seen a lot of different faces. I will go out of my way to come here for a reason. Couldn't ask for a better group of staff. Thanks guys yall are amazing.
All the staff here are the best!!! Dorfner is a great store manager he does his best to connect with his staff and the patients, Travis always brings out the best in ppl he can definitely make anyones day better, Brie can make anyone laugh and have you feel welcomed, Patrick has loads of energy and will share that energy with you to make you experience great.Julie is a great receptionist anyone new to Trulieve will have a amazing experience, Elias is fun to interact with he to helps you feel welcomed, Sofia is very friendly and fun she’s fast and can make your day, James H he has loads of knowledge and can definitely help anyone find what they are looking for, Jalen can make anyone smile and brighten up their day he brings the good vibes, Kat is fun to chat with she has a unique personality and is very helpful, Sabrina is real nice very helpful and makes others laugh, Natasha is funny lots of energy helpful fast and great to talk to, Darnel is great he is a good listener gets you in and out Bianca is helpful she gets ppl in and out answers questions the best she can.Keep up the great work you all are truly the best dispensary around!!!!
James H, Pat, Bri and kat are the most helpful employees I have come across at any dispensary. The Trulieve at College park by far is the best one because of there employees. There are insightful, funny ,very attentive and caring. And they will lead you to the right product every time. Thank you guys your are the best in town.
James H. Hooked it up. Definitely will be back
Great staff. Love this place. Super friendly. Thanks for making my day so much better. James H and Travis are the best.
HANDS DOWN THE BEST DISPENSARY EVER!! I will not shop anywhere but here. Outside of the actual product the ENTIRE staff is beyond the best. The customer service is absolutely amazing! They have never failed me! I will go completely out of my way weekly just for the members of their staff. No other dispensary can touch this location!! Staff if you’re reading this know that you are the best!
Best trulieve I’ve ever been to. The staff was very kind and so knowledgeable, especially Sabrina and Travis! At the trulieve in Miami I am always waiting but when I went to Gainesville for the weekend I was blown away at the College Park Trulieve’s quality and speed in giving me my order.
I had gotten help from Desmon on Saturday and he was amazing! Made sure I left with a smile on my face. Would definitely recommend based on his service alone. Everyone else was also very helpful. Will definitely return.
The staff is always so friendly and welcoming.I have really bad anxiety and it always flares up when I'm trying to do my discounts and today Desmond went above and beyond to help me! I love this location compared to 6th street. I will be referring those I can!
This place is awesome. The staff here is friendly, and super knowledgeable. The place is super clean, and there is a ton of room inside. Very comfortable atmosphere. Parking is tricky because of the location, but the experience is worth any hassle. 10/10 would recommend.