Great place very knowledgeable and pretty good deals. I love their gummy's. They actually taste pretty good.
Consistently the worst vibe of any dispensary Ever..Slow service, long waits, tried order ahead and that took longer because they messed something up in the computer. tried going when I am the only one in there and I still had to sit and wait until another person came in and they went straight back while I waited more. I won’t go again but I doubt they care. Might as well be at a mainstream medical facility. Ive even been to other Trulieve dispensary that don’t have these issues..too bad because decent deals but is it worth the additional stress and frustration when so many other ate kind?
Call center is a joke! Put you on hold for another 5 minutes then come back with no new info other then the texts I had already received. So I asked if he had even called the store to find out when my order will be delivered. Said he tried calling their own store but couldn’t get through to anyone???? What a CROCK OF YOU KNOW WHAT!!!
Always a pleasant experience! Everyone is very knowledgeable about their products. I absolutely 💯 love Truelieve!
Awesome, always a good experience and we'll stocked with plenty of options
Well put the call center to the side burner they absolutely need to improve there position ! however The staff at 6 th st. trueleave are absolutely wonderful,helpful, knowledgeable and go above and beyond to please ! The gurl named Sam is excellent with the public and appears to know her job well ! She's simply incredible! The staff makes it all worth the experience! The delivery team really work hard to provide outstanding service to their customers ! It's always a pleasure to greet them as they arrive at your door with big smiles ,friendly altitudes , and the medicine that was ordered! I would highly recommend this cannabis store
I don't know what happened to this place, but I used to order delivery and had no problems, but now I ordered on 7-9-2023 and my delivery date was 7-10-2023 its now 7-14-2023 and I have not gotten my order yet, and the damnest thing is no one has contacted me to let me know what's going on, damn trulieve I thought y'all were better than that...SMFH
Really disappointed with customer service at this location. I've been to Archer and College Park previously and had no problems. Went to this location today and the guy who worked with me was unnecessarily rude. Asked my husband if we could afford a battery this visit and the gentleman said I wasn't allowed to ask my husband any questions about product, then said he would have to cancel the order. That's great, if I was asking about product. I was asking about personal finances. If you're going to listen in on conversations at least get you're facts straight and don't be rude.
Worst Truelieve in town. Today I literally walked in and walked out. I’ve been here 5 times and every time I leave I try not to write a negative review...sorry guys… this place is bad… fix your wait times, your employee attitudes and your service or move out of the space and give it to someone who can actually handle running a truelieve. Also don’t ask me to put your name in the review and give you 5 stars for a discount… that’s some shady business.
Ordering online was a waste of time. Still places you last in line once you walk in. Then I was sitting in their waiting room for 30 minutes just to be called back and their card machine wasn’t working. I politely asked if we could try a different card machine and the employee told me to kick rocks. Then I quickly went and got cash from a nearby bank. Came back and had to go through the whole check in process again. Horrible service.
Absolutely horrible experience at this place, after my last interaction with the employees at the Archer Rd location I told myself (and them) that because of their lack of knowledge, their consistency of not knowing answers to my questions, and their total disregard for customer appreciation that I would never shop there again!!!! They were disrespectful, arrogant and told me to go somewhere else!!!! Now I will say this happened about 6 months ago or so, but figured it was worth letting others know about!!
Mr. “V” helped me this evening, and the customer service was great. He was very friendly and answered all of my questions. This place has really changed a lot. New faces and great customer service from everyone I’ve encountered.
I went shopping for medication, asked Mike for information, he answered all my questions for me to understand. This guy is amazing, polite, and plenty of patience. Very good quality medicine. Lots of choices. Always in stock when I have been there. I have been to other Trulieve stores, they have all been slow and unorganized. 6th ST in Gainesville is the best and quickest, in and out. No sitting in the lobby watching employees playing on their phones for an hour.
Ryan H. has helped me out twice with getting the best discounts available that that day. I appreciate his willingness to look for the exact products I’ve needed and taking the time with me despite working a long and busy day. All employees at the Gainesville 6th street Trulieve have been friendly, helpful, and patient.
I was assisted by Kim today. As a brand new medical marijuana patient she was very insightful and extremely helpful. She took the time to ensure I understood exactly how each of the items I purchased would work and how to do my dosing.She is a huge asset to your place of business and she is the person I will go to each time I come in to make a purchase.Definitely an all star who can teach best practices.Thank you for hiring the best!
I just had the greatest experience at Trulieve! I am totally new and confused. VANDY and NELLY as well everyone ALL of the employees make you feel welcomed, non-judgmental and the education I received was definitely needed!GREAT JOB GUYS!
Had a GREAT time as always! The new GM Roger is really awesome and a great addition to an amazing team! I have been to just about every dispensary in Gainesville and what makes Truleive standout are the employees and the quality of the products they sell! I don’t bother to go anywhere else because it’s the best place in town!
Hands down such a great store and so friendly. Hates off to deliveries from Josh and Connor! It is great to know that by delivering and being kind they are doing so much for so many that can’t get to a store. Truly an act of service!
Love it! My only place I go. They always are running deals and I have get some delicious strains. Vandi is always looking out too! Cool peps work there. Everyone is always so nice!
Today was my first time at Trulieve, and I had an amazing experience. All thanks to Ryan H. He ensured I received the best deals and answered all my questions. Thanks, Ryan H. I can't wait to see you again!
Josh was so sweet. I wasn’t having the best day, but he was professional and made me feel very comfortable and made my day better. He was also very knowledgeable on the items. If you’re hesitant about coming here, take the leap. You won’t regret coming. The environment is very calm and comfortable .Ask for Josh, he’s your guy.
Trulieve on 6th is the OG trulieve in Gainesville, so I've been coming here since they opened. The staff is always so friendly, I'm a regular here (couple times a week at least, and then maybe not for a month at times) and it makes me smile when they greet me by name, even though they have so many customers every day. They are very helpful and informative with new products and devices, and they always try to help you get the best deals. Shout out to Vandy, he makes sure everything is personally perfect and he's always in a good mood. Love this place and all the regular staff. 💓🔥 (also this is my preferred place. Maybe I'm biased but I feel like the other trulieve locations have stuck up employees the several times I've tried the other two gainesville locations, this location is a little bit farther for me but I will always choose to come here any day of the week.)
I'm not to happy with them at the moment. First I buy a preroll that wasn't in the container, now they did replace it. Now I just visited and left on my way to Tampa to only realize that they didn't give me my change. Nobody will answer the phone, so I'm out money. One more strike and I'm done.
Having to register it took a little time. The staff was friendly and service good. Plenty of parking. Next visit will probably be a little quicker since I'll order online. They have great quality products .
Always great product and keep an eye on their specials. 30% is pretty great when I'm buying top quality every time.
Don't come to this location if you're tired, sleepy, or worn out they will deny you services. The manager or whomever he was automatically accused me of being under the influence. Never asked me any questions nor spoke to me besides telling me which register to go to, but he just knew I was under the influence. Then when I told him I wasn't I was tired from work he said that I appeared to be under the influence and that I can come back another day. News flash some people look and is tired and sleepy after working 12 hrs and running errands. Not everyone that come in there looks happy and bouncing off the walls. Learn to not be so judgemental.
The employees at the Gainesville location are so helpful. I switched from another dispensary in town to this one, and the products are top notch.
Good bud, a bit pricey but still 5 stars cause they have good discounts if you are signed up email or texts and there bud tenders all are great!
Always have solid products. Sometimes it can take a bit longer to get in and out compared to other despensaries but ordering ahead and getting on the wait-list from your phone definitely helps. I love the crumble concentrate and oftentimes this is the only place to get it
Wonderful location . Love how kind and compassionate the team is especially Omar he’s always very helpful and welcoming
Ryan K made one of my visits worth the wait ♡ He was friendly, chill, and knowledgeable! I hope he gets recognized 🙏 💜
This place is the bomb! Great deals. Great products, go down and check them out. Go Gators!
Great staff, very knowledgeable and friendly team. Product and pricing are exactly what you are looking for. Definitely recommend them to everyone. Thanks!
Like this place great selection . Helpful staff . Very clean inside. Just needs better parking . And more staff.
UPDATE! Had 3,000 earned pt balance at 6th st store and 600 at Archer. Called trulieve about why the difference? Then, They just made 6th st balance same as Archer rd lower 600 pt. $2thousand worth of reward points cant expire in one day. And I'm set up for reward point expiration emails. Received none. Plenty of ways to ingest a super positive medicine! However, w the high prices it seems like they would be more helpful with patients saving money. It seems not to be the case. And watch your earned reward points as I have had to call at least 3 times to get pts back that I did not use, but somehow disappeared. So be careful. Try to enjoy as the more you shop you don't usually get rewarded appropriately or as stated. And I'm a Veteran that has spent $10-20k at Trulieve. How loyal do ya gotta be? Good luck.
Like this place great selection and price. Helpful staff . Very clean inside. Just needs better parking . And more staff.
Nice people, helpful, and informative. In an age of a lot of misinformation, they are very lucid, Educated and insightful. Difference makers.
I had an appt to get my fingerprints done an picture ID taken an the lady was very nice an I was outta there in no time.The traffic was horrendous coming off I-75 an down University Drive makes me glad I live in small town America..
Every time I come in it takes much too long to be seen. I even order ahead of time and they never seem to have time to package it up. I then resort to coming in as a walk-in and wait more than 30 minutes each time. What is the point to order ahead of time if it is not going to be packaged ahead of time. Whenever I go to different places they have my online order packaged within the hour and am contacted. Honestly this is deterring me from coming back. Why give my business to this establishment if it takes too long and the deals are mediocre. *edit for grammar*
Love Trulieve;) All locations have never steered me wrong. Great pricing, product and service. The Trulieve Team works together to make sure you have a excellent experience on your visit. Thank you Trulieve:)
Tired of being in the armpit of dispensary areas. Never get any of the good stuff and Im tired of paying for tier 1 quality and getting tier 3. Shame on you.
Keep your eyes open online. If you find a good deal be prepared to wait. The staff is amazing, dedicated, and very customer oriented.Mpx products are good and vapes can have higher percentages if you do your online research.
I went in there and seen a man by the name of Josh he sold me the Father the son and the holy Spirit I never leave five star reviews but that kid is doing the Lord's work keep up the good work josh
Like this place great selection and price. Helpful staff . Very clean inside. Just needs better parking .
Computers were down the day I was there and of course they were having a huge sale and were busy as hell. I had about an hour wait because of this. That being said, the MedTender, Serena, was amazing, she had to do everything by hand. She was super knowledgeable and very helpful. Products I got are 🔥!Update: Well I'm not sure it was the computers that day. I have since been back two times and both additional times I had to wait between 45 minutes to and hour just to pick up an online order. I believe that is unacceptable and have found MUCH better dispensaries in town that have much better medicine and I've never waited more that 10 minutes to be taken care of. Look elsewhere IMO.
The employees at the Gainesville location are so helpful. I switched from another dispensary in town to this one, and the products are top notch.
Love this place great selection and price. Helpful and nice staff . Very clean inside. Just needs better parking . But love this place.
Why are we still requiring “masks” to purchase over price weed with an over priced license that isn’t even federally legal? This is pathetic….drop the useless face diapers and take some responsibility for your own self. All I want is my “medicine” and all you want to do is flare up my PTSD with your ridiculous mask rules…it’s pathetic
1. It was so loud in there that everyone had to talk louder just to be able to communicate. There needs to be some acoustic panels put in there. I have anxiety and being in there def made it worse. 2. There is no menu. I asked about being able to chose from things when i didn't know what they had. They said i should tell them what i'm looking for and they will recommend something. Also, if that were even close to a good idea, the person i was working with had zero knowledge. Everything i asked, he had to look it up or ask someone else. We need a darn updated menu so we can chose what we want. It would help the wait time as well. 3. The website menu is so wrong. They don't keep up with their inventory so if it says it's there, it probably isn't or I'd have to go to another store to get what i saw on the menu. Totally not going there again.
I honestly don't like trulieve. They won't let you in without mask right. That's not a problem for me. My issue is they don't give customers mask as well. I don't ride around with masks in my car. If they have it mandatory to wear mask they should also have some handy for the people who don't have any. Just like everywhere else.Their prices are to expensive. I left them a while ago but then when they started having big deals. I came back but soon as the deal go I will be as well.
Especially poor customer experience. Display cases wasting space and people's time. Associates who "I don't know what we have I just got here" and then waiting in silence 2-3 minutes while guy aimlessly types at his computer not saying anything. Instead of looking in drawer or cabinet right there to answer basic things. I could have stood there and browsed their website stock online and just told them what I wanted instead of expecting any level of knowledgeable customer service from a human being faster then it took to answer 3 sales questions. What a laughing joke. Need card at front counter.. want me to take out card Again after just doing it and waiting for next person to enter it again. They should be prepared ready and pulled up. I'm just trying to hand you some cash and go about my day. Don't talk me out of something because you "don't think we have any" and be asked if I'm going to buy it, before you do your job of checking, letting me know if you have it, what colors available and it's price since you can't answer that question either. Pulling teeth entire process. Nice gold eye glasses my friend with blinging diamonds all around them. Trulieve shape up. Second experience at the Gainesville store and both times I left with bad experience. Today people standing around, pacing aimlessly listening, not helping though, not engaging with clients to improve experience just letting the ship sink. This TL location needs help. Could be much better.
Very clean, beautiful shop. Extremely friendly, professional staff. Instant loyal customer here! 😍
Trulieve of gainesville college park is actually the best dispensary I’ve been to as a MMJ patient. With the help of James, Pat, and cat, I always get what I need, when I need it. There is never a time where I leave empty handed or without something I wanted. Even if there is a time like that, they always make it worth while and help You out so In the end every one is happy. LOVE THEM!!!
Mostly very cooperative. Josh delivers GOLD *GOOD reception. Some sales people talk to much and don't listen..very confusing.. forget my EBT discount..
I love this dispensary. The people that work there are awesome. Everyone is always so helpful and polite, especially Aja she always seems to know the inventory well and is just really nice.
This is the worse run dispensary in Gainesville. I can say that with certainty because I have been using them since they opened. There express is slower then normal wait time and there overall customer service is just LACKING PERIOD. Do yourself a favor and go anywhere else. You'll be in and out in no time, and they will open the doors for you, walk you in and out and be very nice all the time. Thankfully there are now plenty of others to choose from.
I’ve been a patient here since 420 and 90% of the time I’m super excited to shop in the dispensary but the last two or three times have been kinda stressful.The reception area is a mix between a security officers station, check in, and waiting area. It’s unclear who is the concierge or greeter, and who is in line to register or who is already. Multiple times I’ve been in the waiting area and I’ve seen tension between patients because it looks like people are cutting in line or getting preferential service because one person walks in and gets served in five minutes and someone else has been waiting for 15.I can’t help wondering how reactive the officers will be whilst posted up behind a reception desk. Wouldn’t they be more effective at the front door?Markers and directional signs in the lobby may help to inform people where to go, but hard to do in such a small area.The system of expedited online ordering is a bit redundant if you are allowing patients to place an online order and then modify the order prior to pick up. Understandably because the medication is filled and not yet dispensed there is opportunity for modification but that process should be reserved for walk in patients not online orders.Clearly during peak time like the first of the month and high traffic promotion, staffing should be increased to maximize patient care and productivity. You’re selling weed, it’s the last place anybody should be stressed working. Clearly the young man I dealt with was overwhelmed and rightfully so. Any profit driven business knows that demand is higher and staff need to be strongly supported during this time.Trulieve you can do better! Slow down expansion a bit and audit the current process to address any breakdowns. 13 dispensaries leave people with better options if you wait too long to make improvements.
Very knowledgeable staff. Good product. Really good first time customer discounts.
Computers were down the day I was there and of course they were having a huge sale and were busy as hell. I had about an hour wait because of this. That being said, the MedTender, Serena, was amazing, she had to do everything by hand. She was super knowledgeable and very helpful. Products I got are 🔥!
Absolutely the best in town! Best strains. Best options. Best pricing. Great weekly deals. Very awesome staff! Can't say enough good things about this place!
They were very good to me.Proud of the last day in Florida with them.Thank You SincerelyBest Regards to All@Trulieve Gainesville Florida.
Awesome place!! I have been to a few of their stores and every time ALL the employees are very nice and helpful. Price wise I think they have the best prices compared to some of the other businesses. I definitely recommend going there.
Great staff supper friendly. And helpful. Great return policy. Best Products available in my neck of the woods.
They sell mid's for high-end prices. Great employees great customer service but they're trying to make too much too fast and of course their variety kind of sucks
TRULIEVE IS BEST I CHOICE THEM OVER ANY OVER DISPENSARY PRODUCTS GREAT RELIEF OF PAIN IS AMAZING ...
Top notch facility and products. Pay special attention to their concentrate lines. Their selection is tough to beat.Crumble isn't the normal shade of amber yellows that you see with some other merchants. It was explained to me that this is because they also use an additive to make the product more visually appealing. Web ordering is usually 50/50 on whether or not your desired product is in. Call in advance to save gas.
Good people great service. People are helpful and informative. Could be long wait times at times though. This could stand improvement.
I live in Lake City Fla and haven't been getting good service here. So I placed my order for the Gainesville store where I've always gotten exceptional service!! I always have an excellent experience at this location!!
The only reason that I did not give this five stars is because of the amount of weeding that someone has to do to get product. It is extremely hard to believe that there are not enough cashiers or whatever it may be to service patients in a timely manner other than having them order ahead of time And if you do order ahead of time and you make a mistake they won’t let you change it which is not cool. Other than that, the products are phenomenal!
Every person working was very kind and accommodating, but their system does not accommodate dead names as well as other dispensaries have. Most other dispensaries have gone out of their way to make sure there was no mix up, trulieve only did this after they dead named me in front of the wait room. It is nice and clean but this was a very uncomfortable experience that really could have been avoided. It was a technical issue, not malice, but still embarrassing for me. I do not think this will be an issue for me in future visits, but anyone whose legal name does not match their proper name may want the heads up.
I’m really happy with this company!They are so professional and really good attitudes.I especially love Kim. She makes you feel like you’re a friend. And she’s very attentive.I like Dan and Tanya and all the rest.Thank you for helping me in my struggles.
I have visited and purchased a few times here. Each time I have asked about discounts. I have yet to receive any, not even the first time visitor. I get the same associate every time, ask this same associate, and she simply will not give me discounts. Although I like the products, I do not think that I will return.
Live this place great selectionnd price. Helpful and nice staff . Very clean inside. Just needs better parking and may a few more registers. But love this place.
Excellent and friendly customer service. Theyre very helpful. Very little wait time. The discounts and sales are better than most with a pretty great revolving product line. So far I've had nothing but great experiences.
Trulieve is my go to dispensary! Not only do they have quality product, they have excellent customer service. I always feel welcomed when I go in there! The past few times, I have been helped by Luciana and she really made the experience for me. I was debating on which strain to get and she was very helpful with my decision. I didn't want to bother her with questions but she was super personable and caring! She took the time to explain the make up and effects of the strains I was considering so that i could make the best decision for my medication. Employees like Luciana are the reason Trulieve is the best place in town!
Everyone was incredibly nice and helpful. It was my first time in and everyone went out of their way to explain the whole process. Their products are the best and most affordable around.
I have always had the absolute best experience every time I go into Trulieve! The employees are very helpful they even gave me a deal i didn't expect and could not turn down every time i visit with them. I will continue shopping at Trulieve as well as recommend it to others, as i already have.
JUST AWESOME CUSTOMER Service! 5 stars for them. I have been to about 20 locations thus far. But have not reviewed all because I like to go min 3 times to give them fair shot. You know any place can have a off day. All products where purchased at this location minus the cherry punch I forgot where I got that I think St.Augustine.
The inside of the place was nice and all. The staff was friendly. However, the wait times were kind of terrible. The other thing is, don't expect a TV style menu. Everything is kind of just on display. The girl who checked my order out had no idea what concentrates they really had in stock, and their website menu is not reflective of their current stock. On top of that, the White Buffalo flower did nothing at all for me. I may as well have rolled up a patch of grass from my lawn. 9 lb Hammer was slightly better, but not remotely like getting hit with a 9 lb hammer. It's closer to about a 2 lb hammer. It hits, just not what I'm looking for.
They do not care about their customers. Will tell you a 10 minute wait and keep you there for over an hour. They will lose your online orders or not confirm them. Go literally anywhere else in town for a better experience.
This is a good place to get all your medical needs meet. I accidentally came across this location looking for a different dispensary but I went in anyways. Kinda expensive but it seems expensive anymore anywhere you go. The rewards program is good also. If your a first time customer you can get great perks. Enjoy the high while you get taxed...
Hands down the best descent dispensary in Florida! Trulieve values their customers and gives nothing but the finest product around and have the best customer service, I've ever seen! I know I've tried all the different dispensaries in the last 2 years since I got my medical license.... And can honestly say their the only one that will make it right if you don't like the product or there is a problem with the product!!! They keep me sane.#1 in my book!
Products and staff are great! However, even ordering ahead of time online and posting I was here once it was ready, there is still almost an hour wait. There has got to be a better way.
I am amazed at the helpful staff. Helped me out with getting my medication because of my anxiety, I find shopping almost unbearable. A great manager helped me find a better way. Very courteous.
You guys updated your website and now I cant log in. I tried to reset my password and I can’t do that either it’s making me create a new account and I don’t want to lose my points or go through making a whole new account. I tried calling but was on hold for too long. Please help fix this issue somehow. Thank you
Trulieve Gainesville desperately needs a new system in place to handle walk-ins and pre-orders. It is totally ridiculous to pre-order and still have to wait, and I mean 1 1/2 hours or more, at their store while you see others come and go. This is a total waste of my time. I will NOT shop at this Trulieve ever again. Surprisingly, I have been to other Trulieve locations and have never encountered this problem. You can't even find a parking place at this location. Yes, I like their products, but I would rather pay more and save my time. They are not the only dispensary in this town!
The wait is always very long, so get in line before you come on your phone. They text when order is ready to bring your phone. Quick and easy. Never had an issue with these guys. Product is always best quality. Would like to see more regularly stocked affordable items, but I always take advantage of the sales. It is a bit crowded inside, order delivery if you need to. Very small store but always have at least 10 workers which is tight in a pandemic.
I'm so glad I decided to try Trukief (nature's concentrate). It really helps me with my PTSD and insomnia. The 0.5g makes it affordable to try the sativa, hybrid and indica. The only thing I wonder about is why the little containers aren't tamper resistant sealed like every other product? Great staff!
Every time I'm ready to purchase, y'all are sold out. Omg how many days after you receive new stock do I have before it's all gone? Y'all told me new stock would be in Tuesday or Wednesday. It's Friday and y'all are sold out? Why don't you double your stock? I can't make it during the week and by Saturday, there's nothing to choose from. Do I need to find a different place to go to? So frustrated.
online Orders cancelled for no reason. wrong orders handed out. Weight of material not accurate!
Trulieve had the best return policy and customer service of all dispensaries in Florida. If there is anything you have issues with they will work with you and take care of you.
Great products but expect long wait times 45 min ect. Online orders seem to take 4hrs min.
There was an order misshap online and I almost had a panic attack. Marina was my consultant and she helped me to get refocused. She turned and odd experience into a positively helpful one!
Second person in line was in and out
It's nice 2 talk 2 people who know what there talking about & understands & listens 2 the patients.
One of my favorite Dispensaries. Staff is knowledgeable and very friendly. It sometimes takes a while to be seen, but I guess they're busy for a reason(very affordable pricing)
Great service. Professional, helpful staff. Would like to see more products in stock on a consistent basis. Other than that, great store.
Always a pleasure! Great service always very friendly! These guys are second to none 😉
I have been a patron of this establishment for nearly as long as it has been operating. I am continually impressed by both the quality of their products and the accommodating attitude of the employees.The attached image of a card asking for review actually has a story behind it:I had placed an order using the call center because the product I wanted to purchase was not available at my local location, an item I was told not to expect to arrive for several days longer. I placed an order for the items that were in stock that I prefer and scheduled an appointment to pick them up. When I was given my order, instead of the out-of-stock item I had ordered a different one was ready, seemingly a mistake that could have denied me the product I had preferred to order. I must admit that I may have gotten somewhat rude with the employees at that point, however, the entire ordeal turned out to be a misunderstanding. My second order was still on its way and the extra item added to my order was an honest mistake.The reason I tell this self-deprecating story is because at no point did any employee at this location express any frustration, rudeness, or impatience even though they were given a good reason to by my behavior.I have no problem strongly recommending this establishment to anyone who has need of the products in which they specialize. Happy shopping!
It was awesome good experience nice people my favorite place to shop
Three times I made orders and received a text saying they were ready for pickup. I drove to get my order and was told they ran out of the flower I chose and reserved online and Trulieve employee told me " We ran out of the flower you chose so we substituted it with a lower THC flower" NOT Acceptable!! I did not purchase the low THC garbage and am tired of being lied to and cheated out of what I spent time ordering online!! I do not recommend Trulies uh I meant to say Trulieve!
Chad and Don at this location were great! Very helpful and knowledgable and a real pleasure to do business with. I highly recommend this store and you wont be disappointed.
I usually never have a problem here but today I put in my online order like I do 2 times a week and I never got a confirmation text or email conformation. I put my order in at 10 am and at 4 I finally got a confirmation text. When I went into the store though the manager addressed me right away and was determined to make my bad experience right. It’s not always bout the mistake but the fact that you took the time to make an effort to correct it is awesome! I truly appreciate your customer service you reminded me today why you guys are my favorite!!!!!!
There is no discernible difference between “checking in” online, when you do it, or even if you do it.. My avg wait the last 3 visits has been over 45 minutes. Please do yourself a favor (I didn’t, that’s on me) and check your order at the counter and don’t pass through the magic door even an inch or you will be posted back at the bottom of the line, just for a battery. Cool peeps, but this location is losing its way. I’m still outside on the curb waiting for another text, 1 hr 10 mins in:
El Supremo! The Best Staff!Sharing & Caring & Productsare Wonderful. I'm a Truliever!
Staff was great. Not a place to go if you have trouble with confined spaces
awesome staff's very courteous friendly atmosphere
This dispensary is great.. a clean stylish environment and a polite attractive staff who are well versed in all of their products. The whole process was very efficient, the discounts were appreciated, and the product is extremely potent. But when you don't have time to go to the store, you really have to love next day delivery to your home or office for $15. I was driving 130 miles round trip before, and it took at least 3 - 4 hours out of my day. Trulieve is Awesome!
Super friendly and knowledgeable staff!
Way cool ! No probs, everyone is doing a great job. Respectful, super friendly and had an answer to any question I had. Also very clean and secure . I had a very positive experience 👍
Super friendly people and they know their shi÷! Very helpful.
This place is amazing excellent customer service and welcoming made me feel very comfortable I will recommend them and use again
My first dispensary in my life and wow! such an amazing costumer service and such a friendly staff. I've never had a problem with anyone here only the grumpy boomers who are inpatient sometimes. They have such a great selection and the medicine always strong! You can literally check out all the strains they have and get familiar with them and find your best stain that works with you. My favorite will forever be Green Crack Sativa for getting work and things done. Some of my favorite peeps I love seeing and always enjoy talking with Gaby who she such a sweet lady always looking out for everyone making sure things run smoothly. Michele is one of the ones who told me about the Strain book they had and was able to get some knowledge on the strains. Want to give a shout to Nathan for helping me out deciding between deficit choices on rosin strains. Very much appreciated! Trulieve is one of the best dispensary here in Gainesville.
UP DATE: I wanted to write another review but I was only permitted to edit my previous post. Well, I wanted to make sure that Brandon gets another shot out! He worked on my order today, and he is definitely an asset to your store. He is knowledgeable, eager to assist, and very friendly. He really makes a visit to your store a good experience! Also, Chad was extremely helpful today as well! Thanks guys!The staff here is the best here! Shout out to Jeorge, Brandon, and Rebecca G for making my visit a good one. The website needs a lot of work, but the customer service at this store far out weighs the inconvenience of their horrible website. Thanks guys!
Best experience I have ever had. Zack and Adrian were absolutely fantastic Zack really knew his stuff and he knew what would be what's best for me. The minute I walked into this place I felt very welcomed the lady that greeted me at the door was very nice and everybody was great it was truly a fantastic 420. Thank you all at trulieve for making my first 420 a rememberable one.
Terrible since they switched to pickup only. They’ve completely lost one online order previously and this time it’s been almost 5 hours since I ordered. I just want to confirm they actually received it. I’m aware of the online status check but that didn’t matter last time, my screen showed the order & theirs didn’t. My calls all roll to a call center where I’m convinced no one works and chat is a joke. Over an hour of waiting on BOTH with no response. I like their products but I don’t feel they care if I stay as a customer. There are other options out there so I guess I’ll go elsewhere.
Store incredible and productalways available. But I'm rating the call centers performance. The absolute worse I've ever experienced. Austin, which by the way after a 22 minute hold before service, he proceeds with what he couldn't do. This time like every other time I wanted to know if the gville store had minis. Austin says he couldn't see what the store has...why have a call center? And why is Austin answering your phones?
I wanted to take the time to commend some of your employees for there diplomacy and customer care they have. Something happened to my online order and I acted very brashly but 3 workers Patrick, Vandy, and Austin handle my anguish with a lot of tact. They are fine employees with wonderful customer service skills. I would also like to take this time to apologize to Patrick he has showed me nothing but kindness and quality care and I acted like a jerk toward him.
I think Trulieve is my new home. Out of all of the dispensaries I've been to, you guys are the most compassionate and knowledgeable and have the MOST available product. I drive from Lake City and tonight I arrived at 7:45PM. That's just 15 min to close. Everyone was awesome at the check in desk, not a very long wait at all, I felt guilty and apologized for coming so late and Ashley made me feel so welcome regardless. Rebecca took excellent care of me and I even got great treatment and advise from Zach, Rebecca and Vandy!
I love the staff at this location! I have been to a couple different Trulieve locations throughout central FL and this one has the BEST staff by far! They are so much more informative and helpful than other dispensaries. The return policy at ALL Trulieve locations is great. It's the ONLY dispensary I go to and am thankful they have alot of locations to choose from. But Gainesville Trulieve is definitely my favorite location hands down!!
Weed is great and all but customer service isn't great. Bad vibes...and I don't like how there's always a huge group of people standing looking at you... uncomfortable.In a legal state like Maine I've only seen 2-3 workers and they're very quick to give you your weed...
I can only say, please don't waste your time looking at a few out of stock items online, Just Come here, Trulieve Has The Best of Everything. In the End, it's their employees who help EVERY Person and really helps, because if you think people are used to openly buying weed, exchanging money, NO, it's how we got 3 strikes OUT. Thank You Trulieve for doing the best I've seen in Florida. God Bless. Dylan
Best products, best staff and an outstanding selection of strains.
Great customer service. Great wealth of knowledge. Super friendly and welcoming to new patients. Very educational. They were out of more things than I expected them to be. But they had the most important things I needed.