Trulieve Dispensary in Jacksonville, FL

T
T
1703942966
Extraordinary store for over a year of my visits. You're always greeted as soon as you enter with a smile and a greeting. My last few visits by Ryan, he is very personable and efficient at his job! Last night I was tendered by Lamar. He is also great. Their updated system and professional staff are really exceptional with their customer service. Their products are superior the employees here are also. Leslie (apologize for misspelling) since the first time I had the pleasure of meeting and handling my orders is truly a wonderful person. Her knowledge of products and sales always overwhelm me. The entire staff is great. This store is a one stop store. I know of few cannabis products that they don't have? Sales, guaranteed products, excellent friendly store. Location is very easy to get in and out of. 5 Star Store! 5 Star staff!
Keith
Keith
1703427660
Today we had one the best experiences ever with Trulieve. Ryan the AGM has an incredible personality and makes you feel very welcome and comfortable!! Thank you for an awesome visit!! Merry Christmas Eve!!
D (.
D (.
1701541394
1 and a half years of providing excellent service, their price's are always affordable. Sales are insane! This particular dispensary is absolutely a 5 Star model their selection of methods of delivery are never ending..This staff is very knowledgeable! I actually have given them one of my Google Award Pins meant for stores that have outstanding customer service.
T
T
1701111107
A very friendly and professional staff. This is truly a one stop store where they have nearly every product reasonably priced in stock constantly! Easy to get in and out of. Online orders have been being filled within minutes. Wait times are usually minimal if you prebook your visit. Overall an excellent store! Congratulations to Leslie and Molly, they both have excellent customer service skills.
Sk S.
Sk S.
1700186486
I have been going here for a few months now. Today my package was opened so I exchanged it for a sealed one. What was inside was not even near in resemblance to what the first was and it was sealed! Not to mention it was a gram and a half short. I do not trust this location anymore and I honestly feel like they gave me k2 or something. It's sad because this is supposed to be a safe way to use marijuana and they are defeating the purpose of regulating it.
Simon S.
Simon S.
1698852722
Great location with great selection and prices.Ryan is always great. Very knowledgeable, friendly and professional. Thank you for always being willing to teach clients and provide excellent service Ryan!Best dispensary in town.
T
T
1695427973
The only true one stop dispensary about. They truly have nearly every type, rather form of medication for your delivery needs anywhere. My past few online orders two days in a row were filled within hours. I give my Google pin of this quarter to them. Jonathan helped me the first visit, my second was by a wonderful young man who I gave my newest Google pin to for outstanding service. Their products are always great. 5 Star dispensary. Their guarantee is absolutely outstanding. Waits have been drastically reduced!
Mega L.
Mega L.
1693944009
DO NOT waste your money or your time with them. There are several dispensaries within a few miles of them with no line, no wait and just as cheap prices (except Vidacann). This company has gone downhill as they grew. Long wait times, no updates when you order something and it is not in stock. I put in an order shortly after 9 AM and had to walk into the store almost at 12 noon to get an update because I could not get through to speak to an agent or even chat with an agent due to the excessive wait time (on hold 40 minutes and still no one on the line 😩) When I got there, I was told that Online orders are not given priority (what is the purpose of doing an online order???!!!!). This answer immediately sparked my interest, because I had put it in an order and left concerned that I would not get it. I asked the front desk person to check if what I ordered at 9am was in stock, and sure enough it was not, so I am SOL now. I am never going to use this store again! You have lost a good customer and I will make it a point to tell EVERYONE not to come to your store because of the horrible experience. I do not want anyone else to go through what I went through. Horrible. For something that is supposed to help with anxiety, why is getting it or wanting to be served with good customer service so hard? Cheap prices will bring customers to you but it will not keep them . So sad as this was such a great company. 😢
Emory V.
Emory V.
1691416329
ALWAYS a long wait. I just really wish at least one trulieve location would take express orders over walk ins. Please treat your employees better so you can keep a reliable staff. As you can see in the other reviews, I am not the only one fed up with this.
Mega L.
Mega L.
1690985889
DO NOT waste your money or your time with them. There are several dispensaries within a few miles of them with no line, no wait and just as cheap prices (except Vidacann). This company has gone downhill as they grew. Long wait times, no updates when you order something and it is not in stock. I put in an order shortly after 9 AM and had to walk into the store almost at 12 noon to get an update because I could not get through to speak to an agent or even chat with an agent due to the excessive weight time (on hold 40 minutes and still no one on the line 😩) When I got there, I was told that Online orders are not given priority (what is the purpose of doing an online order???!!!!). This answer immediately sparked my interest, because I had put it in an order and left concerned that I would not get it. I asked the front desk person to check if what I ordered at 9am was in stock, and sure enough it was not, so I am SOL now. I am never going to use this store again! You have lost a good customer and I will make it a point to tell EVERYONE not to come to your store because of the horrible experience. I do not want anyone else to go through what I went through. Horrible. For something that is supposed to help with anxiety, why is getting it or wanting to be served with good customer service so hard? Cheap prices will bring customers to you but it will not keep them . So sad as this was such a great company. 😢
Jerrad S.
Jerrad S.
1690561586
The employees here are super nice and keep me coming back but the wait times are so bad here. Everytime a sale happens you can't even get your order. No point in ordering online when it's never ready and have to wait an hour anyway. Had to visit 3 days in a row to get my order and was told none of the discounts applied even though they showed up when I checked out on the website. Will be looking for a different dispensary and location. This location always seems to be understaffed as well.
Jim S.
Jim S.
1690483917
The products are great. The workers are great. However I am beginning to see a revolving door of employees and I believe they may be being mismanaged. For example this location is very busy all of the time. There is a massive sale going on currently. One management would have known is going on. There are 20+ patients waiting in the waiting room because management only brought two people in to tend to all these patients??? We have been here for longer than an hour and twenty minutes. That’s excessive..
Tracy A.
Tracy A.
1690412155
This store is awful!!! I had an express check in @ 6:15pm and I am still waiting @ 6:52 pm. The csr came out offering a bottle of water… there are people who have been waiting for over 2 hours to get served and they are calling people out of order. There’s a person here who’s phone is going dead and they offered to charge it for her so I guess that makes it all better lmao
T
T
1689210621
The slowest dispensary I've ever been to. Horrible waits, even with reservations. Online orders are rarely filled before you get there. 1 day waits for filling orders? 6 great stores within a mile. Go anywhere else and save your sanity!
Ella
Ella
1688740288
I love trulieve but this specific location sucks. Always 30+ minute waits when theres literally no one else. Maybe they’re short staffed, idk but either way it’s really irritating. And it’s every time. They definitely need to figure it out.
Jason M.
Jason M.
1688061078
Manager Alex has horrible management skills. Over two hour wait for walkins one hour wait for express. I tried to complain about the wait times and she told me that she can refuse service if I had a problem. Only 2 cashiers working and none of them was designated to deal with express. Not to mention, it took 21 hours from the time the order was placed until I received the confirmation it was ready for pick up. This has to be one of the slowest locations.
Simon B.
Simon B.
1677006647
Friendliest place to be! Trulieve is my home away from home. The staff is excellent at communication and providing helpful information. Managers seem to be on point. And with all the sales going on at the high quality I’m getting, there’s no reason to shop anywhere else. I love Trulieve ❤️
Sylvia V.
Sylvia V.
1674940437
Amanda M at Bayberry was amazing during our visit!! She was patient and kind and helped with every decision that needed to be made. In my opinion if the company’s core values replicated Amanda’s characteristics, personality and core values as a person then Trulieve wouldn’t hand down be the number 1 dispensary in the business! She deserves a raise for how she handles herself and the escalated situation that the company created by unknowingly taking away 3,000 of my loyalty rewards!! Amanda is the only reason that I purchased YET ANOTHER BULK ORDER from your company! So to sum this up more Amanda’s is the only way to keep Trulieve afloat!!! Give appreciation where it is due and value the good ones like Amanda!!
mariam N.
mariam N.
1674147643
Allison was a great help. She answered all my questions and she made the process easy. She deserves more than 5 stars.
Mikee S.
Mikee S.
1671115791
Very good experience there! Guy was great! Very friendly and very knowledgeable on all the products. They have a very good process there. Everyone seems very friendly and happy to be working which is very rare these days. This store will be my home base for most of my purchases. Highly recommended!👍
Joshua J.
Joshua J.
1668960621
I go to a few different Trulieves in the surrounding area depending on where else I have to go and they're always great. Best deals, great products, and feel free to try new things because they accept returns if you're not satisfied! Went to Baymeadows a couple days ago and was provided great service by Harrison. Thanks again!
camilo B.
camilo B.
1667670996
Spectacular service! Had Amanda who was of great service with a smile! Again, highly recommend this Trulieve. Truly the best.Edit: came back on 11/5 had Brad take care of me. Super excellent and knowledgeable. Got me great flower another great employee
Jacobi J.
Jacobi J.
1666653783
My FAVORITE Trulieve location. The staff is always attentive and informative. Guy is the most informative and Chris is the best ever! Haven’t seen Chris in a while hope all is well, his customer service was perfect!
Alexia L.
Alexia L.
1664117362
I’ve been a weekly patient at the Trulieve Baymeadows location for over two years now and I couldn’t be happier with my experiences with them. The staff is so friendly and makes sure to get you in and out in a timely manner, while still getting to know you as a patient. I really enjoy chatting with the Trulieve team whenever I come in. They always know what to recommend and I always leave a happy patient!
Norma B.
Norma B.
1663784370
First a disclaimer - the employees at the dispensary were friendly, professional and the wait time was good. I used the chat to resolve the issue described below and I'm pretty sure I was dealing with a centralized support team and not the good people at the dispensary. I mention this because my problems were due to how the 8th was packed and the exchange not being set up as promised and I don't believe the dispensary had anything to do with this.......Purchased an 8th of the $58 Top Tier Black Tuna to treat myself. Half the buds were minis and the others weren't that much bigger. Trim wasn't great and the smell wasn't top tier either. Called to complain and was offered an exchange via delivery and accepted. Was told a few others had made the same complaints about this strain but not very many so I thought it was worth another try.Used the chat again a few hours later to get an ETA on the delivery exchange and found out it hadn't even been set up. After being told the delivery exchange was set during the second chat I verified it myself by looking at my orders.The exchange went smoothly and when I opened the new jar it was exactly what I expected/wanted. Good looking buds, great smell and sticky.
vicki-lynne G.
vicki-lynne G.
1662938429
Really lovely experience. It was my first visit to this dispensary and I was very impressed with the warmth, graciousness and knowledge of staff. Justin was patient, helpful and just an overall delight. Prices are competitive and the store is clean, comfortable and well-stocked. Touche'!
Tiffany M.
Tiffany M.
1660935615
I love Trulieve! They make sure you know customer satisfaction is their top priority! You have the ability to exchange items and all the budtenders are extremely knowledgeable! Justin and Chris are two of my favs at this location.I drive across town to visit this vibe. Great people! 🤗
Cabot S.
Cabot S.
1659985041
Amazing experience every time i come! so welcoming and friendly. Sami helped me so much making my decision and i have found my new favorite! Thanks for taking the care to listen to my needs and helping me narrow down to the great Paradise Waits! Definitely coming back for more
José Xavier P.
José Xavier P.
1658953689
Trulieve @ Baymeadows ROCKS! Thank you Guy and Allison for making my first visit an awesome one! And the Menu is exquisite 👌 💯
t D.
t D.
1657598485
Update .. All of my visits have gone as well as the first! Guy, Lee, Olga and Chris have all provided me with the best product for me with the limited funds I had available. Once again patiently treating me respectfully and professionally. I've never felt rushed although I'm not a large money sales for the customer service representatives! From the moment you enter the store you are treated courteously and professionally. They've all taken their time patiently to explain everything! A particularly good staff working there. Exceptional service! And a spotlessly clean store. Obviously it's under really good management.! I haven't considered going anywhere else with the service I have consistently received now. I have tried a competitor and was not as satisfied as with Trulieve Their specials and everyday sales make them a winner for me!
Steven C.
Steven C.
1655820440
My go-to location around town. The folks here are absolutely pleasant to shop with. Every time I go in and see I’ll be helped by Chris, I know I’ll be getting the best deals possible. He is educated on the products and always helps as much as he can. Highly recommend this location!
t D.
t D.
1655580217
Update .. 5nd visit went as well as the first! Guy, Lee, Olga and Chris have all provided me with the best product for me with the limited funds I had available. Once again patiently treating me respectfully and professionally. Guy explained everything with knowledge and skill. He's a very good customer service representative! Excellent experience once again. I've never felt rushed although I'm not a large money sales for the customer service representatives! From the moment you enter the store you are treated courteously and professionally. They've all taken their time patiently to explain everything! A particularly good staff working there. I'm a customer for good now! Exceptional service! And a spotlessly clean store. Obviously it's under really good management.! I haven't considered going anywhere else with the service I have consistently received now. Their specials and everyday sales make them a winner for me!
Noelle G.
Noelle G.
1654287990
Every time I go into this dispensary, I find that my bud tender is friendly and knowledgeable. Today, Daniel C helped me to save $53 by sharing the buy 2 get 1 free special on flower! I love these folks!
Amy K.
Amy K.
1654108681
This store is amazing at costumer service! They go above and beyond to make their customers happy! I really enjoy visiting this store and seeing everyone’s smiling faces and positive attitudes! A+++++
Tae F.
Tae F.
1652994153
I absolutely LOVE this store. The employees are AMAZING and the selection is almost always what I’m looking for. Very down to earth and knowledgeable staff makes you feel very welcome
Kristina R.
Kristina R.
1650304398
I love them and how cool everyone on staff is! I’d recommend them without a doubt! I love the deals Trulieve offers! I can’t wait until 04/20!!
Daniel Y.
Daniel Y.
1649806206
Excellent service. The store Manager, Monica, explained me how to use the products and provided a lot of datails. She also shared about current promotions.
John M.
John M.
1649625150
Great products, understanding of medical conditions and which will work best for each individual. They don’t just try to pitch the most expensive, they “Truli” care about their customers. Also they stand by all their products if there is an issue they will work to correct it. Like a battery for instance that doesn’t work properly their customer service is amazing and honors their warranties without hassles.
Travis H.
Travis H.
1648242071
Amazing products and great service! I want to Shoutout Mr. Guy who helped me with my purchase. He wasn’t trying to rush and he went into great detail about the products I was purchasing! I will definitely be doing all of my shopping at this location!
Johann G.
Johann G.
1647543972
Special thanks to the knowledgeable, courteous, informative, and professionalism shown by this group of caring people especially "Lee and Caitlyn. Keep up the excellent work. Great job all.👍🏿
brittney H.
brittney H.
1647487528
This being the closet location to me it make it convenient for me to get my medicine but the customer services continuously gets worse. it feels like I’m begging the patient consultant to service me and I’m not a paying customer. From the store manager letting me know I can not utilize the military discount with a valid military ID while I’ve witnessed other patients not get ID or questioned the way I am.the policy only favors people the employees at this location like . Torian patient consultant when asked to be handed my change and ID the same way i handed to him and not placed the far end of the counter I get attitude and back talk and excuses. Being called names by the patient consultant Brian while exiting. I just don’t feel welcomed as a paying customer.The integrity of trulieve is clearly not upheld here .
Sheerita T.
Sheerita T.
1646866112
Dari, Bri and Allison were all so helpful this past weekend! I always enjoy coming into this dispensary the customer service is unmatched!
Jess
Jess
1645660746
Been here numerous times, everyone at this location is always so friendly and professional. Guy was especially helpful in going over all the different kinds of strains and I knew I could always count on his recommendations!
Russell P.
Russell P.
1641166514
Always great going to this location. Guy has been a huge help a few times when I had questions, was able help me figure out what I needed. Pick up service is also fast, only a few minutes and you're out.
Shauna O.
Shauna O.
1640288612
Very friendly and professional staff. Always knowledgeable about any questions I have. Plus, if you don’t like something, if you have at least 50% of the product left you can return or exchange it! Lots of cool accessories too
Joey M.
Joey M.
1636146239
Zero if I could. I ordered online the night prior. Arrived to pick up the order and after waiting in the lobby I was told that my order was voided because they ran out. Not a phone call or anything. I’ve had other problems with Trulieve in the past and this was the final straw. I hate that Harvest sold out to these losers. This location like most of the Trulieve locations suck. Find another provider because Trulieve is horrible on so many levels.
Jessica F.
Jessica F.
1634869613
Allison was AMAZING and extremely knowledgeable on all the questions I asked and walked me through this different products. Everything was visually laid out in a way where you knew exactly what you were getting and had the opportunity to ask about the different types of things available. It was in a personal kind of setting, meeting with one person individually ~ Definitely felt right at home. You could tell the whole team works together with the ebb & flow of the store. I was anxious as always and usually get timid but Trulieve and Allison made me feel comfortable right away and we found the perfect matches for me. My boyfriend even came in after and she even realized we had the same birthdays 🙏 had a great experience and will be back , 10000% recommend , Was the best experience. 🤗
Isabella
Isabella
1632194984
I came to Trulieve in April when I got my medical card because it is the closest dispensary to my house! I did have anxiety during my first visit, but after it was over I realized that it was just first time nerves. Since then, I have never gone to a different dispensary. Every time I come in, the people at the welcome desk are very nice. They always offer me a water and make sure we are comfortable. I always have a different person helping me once I go into the back, but I can always count on them to be knowledgeable. I come to Trulieve almost every month and I have never had a bad experience. This most recent visit, I met with Danny. She was super nice and we had a good conversation, everything was good with my order and she gave me the discount for my medical card renewal. I’m very happy with the constant discounts that Trulieve gives and the way that I can order online and pick up later. I’m not sure that I will ever be interested in shopping at a dispensary other than Trulieve!
Agata de O.
Agata de O.
1630433979
Just got my medical card and went to this location and it was such a great experience! All the staff was very friendly everyone greeted me and said goodbye and the employee named Will who helped me out with my purchase was so awesome! I had a lot of questions and was taking my time making my selections and he was very patient and informative throughout the whole thing! Thank you Will! 😊The place was also clean, calm and not busy at all. This will be my go to location from now on!
sherri B.
sherri B.
1630187912
My first time at this location, it seems more relaxed than their store on Beach Blvd. It went smooth and fast! The people were extremely friendly and helpful. They had a wide variety to choose from! Also a nice surprise. It was big once I got inside. I received my purchase and off I went. The place was super clean, and there was ample parking, which is always important to me because I use a walker. I hope to go back soon...
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8355 Baymeadows Rd
Jacksonville, FL 32256

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    Payment Methods:

    Cash Only
    ATM Available On Site

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    Trulieve Deals and Discounts

    Everyday Discounts

    1st Order

    60% OFF

    2nd Order

    50% OFF

    3rd Order

    40% OFF

    Veterans Discount

    20% OFF

    Seniors 55+ Discount

    10% OFF

    Industry Discount

    20% OFF

    Pediatric Discount

    20% OFF

    SNAP Discount

    10% OFF

    Birthday Discount

    25% OFF

    Refer a Friend

    50% OFF For You & Your Friend

    ABOUT THIS DISPENSARY

    Trulieve, located at 8355 Baymeadows Rd in Jacksonville, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: $15 delivery fee.

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Jacksonville does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Trulieve

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Trulieve in Jacksonville online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    T
    T
    1703942966
    Extraordinary store for over a year of my visits. You're always greeted as soon as you enter with a smile and a greeting. My last few visits by Ryan, he is very personable and efficient at his job! Last night I was tendered by Lamar. He is also great. Their updated system and professional staff are really exceptional with their customer service. Their products are superior the employees here are also. Leslie (apologize for misspelling) since the first time I had the pleasure of meeting and handling my orders is truly a wonderful person. Her knowledge of products and sales always overwhelm me. The entire staff is great. This store is a one stop store. I know of few cannabis products that they don't have? Sales, guaranteed products, excellent friendly store. Location is very easy to get in and out of. 5 Star Store! 5 Star staff!
    Keith
    Keith
    1703427660
    Today we had one the best experiences ever with Trulieve. Ryan the AGM has an incredible personality and makes you feel very welcome and comfortable!! Thank you for an awesome visit!! Merry Christmas Eve!!
    D (.
    D (.
    1701541394
    1 and a half years of providing excellent service, their price's are always affordable. Sales are insane! This particular dispensary is absolutely a 5 Star model their selection of methods of delivery are never ending..This staff is very knowledgeable! I actually have given them one of my Google Award Pins meant for stores that have outstanding customer service.
    T
    T
    1701111107
    A very friendly and professional staff. This is truly a one stop store where they have nearly every product reasonably priced in stock constantly! Easy to get in and out of. Online orders have been being filled within minutes. Wait times are usually minimal if you prebook your visit. Overall an excellent store! Congratulations to Leslie and Molly, they both have excellent customer service skills.
    Sk S.
    Sk S.
    1700186486
    I have been going here for a few months now. Today my package was opened so I exchanged it for a sealed one. What was inside was not even near in resemblance to what the first was and it was sealed! Not to mention it was a gram and a half short. I do not trust this location anymore and I honestly feel like they gave me k2 or something. It's sad because this is supposed to be a safe way to use marijuana and they are defeating the purpose of regulating it.
    Simon S.
    Simon S.
    1698852722
    Great location with great selection and prices.Ryan is always great. Very knowledgeable, friendly and professional. Thank you for always being willing to teach clients and provide excellent service Ryan!Best dispensary in town.
    T
    T
    1695427973
    The only true one stop dispensary about. They truly have nearly every type, rather form of medication for your delivery needs anywhere. My past few online orders two days in a row were filled within hours. I give my Google pin of this quarter to them. Jonathan helped me the first visit, my second was by a wonderful young man who I gave my newest Google pin to for outstanding service. Their products are always great. 5 Star dispensary. Their guarantee is absolutely outstanding. Waits have been drastically reduced!
    Mega L.
    Mega L.
    1693944009
    DO NOT waste your money or your time with them. There are several dispensaries within a few miles of them with no line, no wait and just as cheap prices (except Vidacann). This company has gone downhill as they grew. Long wait times, no updates when you order something and it is not in stock. I put in an order shortly after 9 AM and had to walk into the store almost at 12 noon to get an update because I could not get through to speak to an agent or even chat with an agent due to the excessive wait time (on hold 40 minutes and still no one on the line 😩) When I got there, I was told that Online orders are not given priority (what is the purpose of doing an online order???!!!!). This answer immediately sparked my interest, because I had put it in an order and left concerned that I would not get it. I asked the front desk person to check if what I ordered at 9am was in stock, and sure enough it was not, so I am SOL now. I am never going to use this store again! You have lost a good customer and I will make it a point to tell EVERYONE not to come to your store because of the horrible experience. I do not want anyone else to go through what I went through. Horrible. For something that is supposed to help with anxiety, why is getting it or wanting to be served with good customer service so hard? Cheap prices will bring customers to you but it will not keep them . So sad as this was such a great company. 😢
    Emory V.
    Emory V.
    1691416329
    ALWAYS a long wait. I just really wish at least one trulieve location would take express orders over walk ins. Please treat your employees better so you can keep a reliable staff. As you can see in the other reviews, I am not the only one fed up with this.
    Mega L.
    Mega L.
    1690985889
    DO NOT waste your money or your time with them. There are several dispensaries within a few miles of them with no line, no wait and just as cheap prices (except Vidacann). This company has gone downhill as they grew. Long wait times, no updates when you order something and it is not in stock. I put in an order shortly after 9 AM and had to walk into the store almost at 12 noon to get an update because I could not get through to speak to an agent or even chat with an agent due to the excessive weight time (on hold 40 minutes and still no one on the line 😩) When I got there, I was told that Online orders are not given priority (what is the purpose of doing an online order???!!!!). This answer immediately sparked my interest, because I had put it in an order and left concerned that I would not get it. I asked the front desk person to check if what I ordered at 9am was in stock, and sure enough it was not, so I am SOL now. I am never going to use this store again! You have lost a good customer and I will make it a point to tell EVERYONE not to come to your store because of the horrible experience. I do not want anyone else to go through what I went through. Horrible. For something that is supposed to help with anxiety, why is getting it or wanting to be served with good customer service so hard? Cheap prices will bring customers to you but it will not keep them . So sad as this was such a great company. 😢
    Jerrad S.
    Jerrad S.
    1690561586
    The employees here are super nice and keep me coming back but the wait times are so bad here. Everytime a sale happens you can't even get your order. No point in ordering online when it's never ready and have to wait an hour anyway. Had to visit 3 days in a row to get my order and was told none of the discounts applied even though they showed up when I checked out on the website. Will be looking for a different dispensary and location. This location always seems to be understaffed as well.
    Jim S.
    Jim S.
    1690483917
    The products are great. The workers are great. However I am beginning to see a revolving door of employees and I believe they may be being mismanaged. For example this location is very busy all of the time. There is a massive sale going on currently. One management would have known is going on. There are 20+ patients waiting in the waiting room because management only brought two people in to tend to all these patients??? We have been here for longer than an hour and twenty minutes. That’s excessive..
    Tracy A.
    Tracy A.
    1690412155
    This store is awful!!! I had an express check in @ 6:15pm and I am still waiting @ 6:52 pm. The csr came out offering a bottle of water… there are people who have been waiting for over 2 hours to get served and they are calling people out of order. There’s a person here who’s phone is going dead and they offered to charge it for her so I guess that makes it all better lmao
    T
    T
    1689210621
    The slowest dispensary I've ever been to. Horrible waits, even with reservations. Online orders are rarely filled before you get there. 1 day waits for filling orders? 6 great stores within a mile. Go anywhere else and save your sanity!
    Ella
    Ella
    1688740288
    I love trulieve but this specific location sucks. Always 30+ minute waits when theres literally no one else. Maybe they’re short staffed, idk but either way it’s really irritating. And it’s every time. They definitely need to figure it out.
    Jason M.
    Jason M.
    1688061078
    Manager Alex has horrible management skills. Over two hour wait for walkins one hour wait for express. I tried to complain about the wait times and she told me that she can refuse service if I had a problem. Only 2 cashiers working and none of them was designated to deal with express. Not to mention, it took 21 hours from the time the order was placed until I received the confirmation it was ready for pick up. This has to be one of the slowest locations.
    Simon B.
    Simon B.
    1677006647
    Friendliest place to be! Trulieve is my home away from home. The staff is excellent at communication and providing helpful information. Managers seem to be on point. And with all the sales going on at the high quality I’m getting, there’s no reason to shop anywhere else. I love Trulieve ❤️
    Sylvia V.
    Sylvia V.
    1674940437
    Amanda M at Bayberry was amazing during our visit!! She was patient and kind and helped with every decision that needed to be made. In my opinion if the company’s core values replicated Amanda’s characteristics, personality and core values as a person then Trulieve wouldn’t hand down be the number 1 dispensary in the business! She deserves a raise for how she handles herself and the escalated situation that the company created by unknowingly taking away 3,000 of my loyalty rewards!! Amanda is the only reason that I purchased YET ANOTHER BULK ORDER from your company! So to sum this up more Amanda’s is the only way to keep Trulieve afloat!!! Give appreciation where it is due and value the good ones like Amanda!!
    mariam N.
    mariam N.
    1674147643
    Allison was a great help. She answered all my questions and she made the process easy. She deserves more than 5 stars.
    Mikee S.
    Mikee S.
    1671115791
    Very good experience there! Guy was great! Very friendly and very knowledgeable on all the products. They have a very good process there. Everyone seems very friendly and happy to be working which is very rare these days. This store will be my home base for most of my purchases. Highly recommended!👍
    Joshua J.
    Joshua J.
    1668960621
    I go to a few different Trulieves in the surrounding area depending on where else I have to go and they're always great. Best deals, great products, and feel free to try new things because they accept returns if you're not satisfied! Went to Baymeadows a couple days ago and was provided great service by Harrison. Thanks again!
    camilo B.
    camilo B.
    1667670996
    Spectacular service! Had Amanda who was of great service with a smile! Again, highly recommend this Trulieve. Truly the best.Edit: came back on 11/5 had Brad take care of me. Super excellent and knowledgeable. Got me great flower another great employee
    Jacobi J.
    Jacobi J.
    1666653783
    My FAVORITE Trulieve location. The staff is always attentive and informative. Guy is the most informative and Chris is the best ever! Haven’t seen Chris in a while hope all is well, his customer service was perfect!
    Alexia L.
    Alexia L.
    1664117362
    I’ve been a weekly patient at the Trulieve Baymeadows location for over two years now and I couldn’t be happier with my experiences with them. The staff is so friendly and makes sure to get you in and out in a timely manner, while still getting to know you as a patient. I really enjoy chatting with the Trulieve team whenever I come in. They always know what to recommend and I always leave a happy patient!
    Norma B.
    Norma B.
    1663784370
    First a disclaimer - the employees at the dispensary were friendly, professional and the wait time was good. I used the chat to resolve the issue described below and I'm pretty sure I was dealing with a centralized support team and not the good people at the dispensary. I mention this because my problems were due to how the 8th was packed and the exchange not being set up as promised and I don't believe the dispensary had anything to do with this.......Purchased an 8th of the $58 Top Tier Black Tuna to treat myself. Half the buds were minis and the others weren't that much bigger. Trim wasn't great and the smell wasn't top tier either. Called to complain and was offered an exchange via delivery and accepted. Was told a few others had made the same complaints about this strain but not very many so I thought it was worth another try.Used the chat again a few hours later to get an ETA on the delivery exchange and found out it hadn't even been set up. After being told the delivery exchange was set during the second chat I verified it myself by looking at my orders.The exchange went smoothly and when I opened the new jar it was exactly what I expected/wanted. Good looking buds, great smell and sticky.
    vicki-lynne G.
    vicki-lynne G.
    1662938429
    Really lovely experience. It was my first visit to this dispensary and I was very impressed with the warmth, graciousness and knowledge of staff. Justin was patient, helpful and just an overall delight. Prices are competitive and the store is clean, comfortable and well-stocked. Touche'!
    Tiffany M.
    Tiffany M.
    1660935615
    I love Trulieve! They make sure you know customer satisfaction is their top priority! You have the ability to exchange items and all the budtenders are extremely knowledgeable! Justin and Chris are two of my favs at this location.I drive across town to visit this vibe. Great people! 🤗
    Cabot S.
    Cabot S.
    1659985041
    Amazing experience every time i come! so welcoming and friendly. Sami helped me so much making my decision and i have found my new favorite! Thanks for taking the care to listen to my needs and helping me narrow down to the great Paradise Waits! Definitely coming back for more
    José Xavier P.
    José Xavier P.
    1658953689
    Trulieve @ Baymeadows ROCKS! Thank you Guy and Allison for making my first visit an awesome one! And the Menu is exquisite 👌 💯
    t D.
    t D.
    1657598485
    Update .. All of my visits have gone as well as the first! Guy, Lee, Olga and Chris have all provided me with the best product for me with the limited funds I had available. Once again patiently treating me respectfully and professionally. I've never felt rushed although I'm not a large money sales for the customer service representatives! From the moment you enter the store you are treated courteously and professionally. They've all taken their time patiently to explain everything! A particularly good staff working there. Exceptional service! And a spotlessly clean store. Obviously it's under really good management.! I haven't considered going anywhere else with the service I have consistently received now. I have tried a competitor and was not as satisfied as with Trulieve Their specials and everyday sales make them a winner for me!
    Steven C.
    Steven C.
    1655820440
    My go-to location around town. The folks here are absolutely pleasant to shop with. Every time I go in and see I’ll be helped by Chris, I know I’ll be getting the best deals possible. He is educated on the products and always helps as much as he can. Highly recommend this location!
    t D.
    t D.
    1655580217
    Update .. 5nd visit went as well as the first! Guy, Lee, Olga and Chris have all provided me with the best product for me with the limited funds I had available. Once again patiently treating me respectfully and professionally. Guy explained everything with knowledge and skill. He's a very good customer service representative! Excellent experience once again. I've never felt rushed although I'm not a large money sales for the customer service representatives! From the moment you enter the store you are treated courteously and professionally. They've all taken their time patiently to explain everything! A particularly good staff working there. I'm a customer for good now! Exceptional service! And a spotlessly clean store. Obviously it's under really good management.! I haven't considered going anywhere else with the service I have consistently received now. Their specials and everyday sales make them a winner for me!
    Noelle G.
    Noelle G.
    1654287990
    Every time I go into this dispensary, I find that my bud tender is friendly and knowledgeable. Today, Daniel C helped me to save $53 by sharing the buy 2 get 1 free special on flower! I love these folks!
    Amy K.
    Amy K.
    1654108681
    This store is amazing at costumer service! They go above and beyond to make their customers happy! I really enjoy visiting this store and seeing everyone’s smiling faces and positive attitudes! A+++++
    Tae F.
    Tae F.
    1652994153
    I absolutely LOVE this store. The employees are AMAZING and the selection is almost always what I’m looking for. Very down to earth and knowledgeable staff makes you feel very welcome
    Kristina R.
    Kristina R.
    1650304398
    I love them and how cool everyone on staff is! I’d recommend them without a doubt! I love the deals Trulieve offers! I can’t wait until 04/20!!
    Daniel Y.
    Daniel Y.
    1649806206
    Excellent service. The store Manager, Monica, explained me how to use the products and provided a lot of datails. She also shared about current promotions.
    John M.
    John M.
    1649625150
    Great products, understanding of medical conditions and which will work best for each individual. They don’t just try to pitch the most expensive, they “Truli” care about their customers. Also they stand by all their products if there is an issue they will work to correct it. Like a battery for instance that doesn’t work properly their customer service is amazing and honors their warranties without hassles.
    Travis H.
    Travis H.
    1648242071
    Amazing products and great service! I want to Shoutout Mr. Guy who helped me with my purchase. He wasn’t trying to rush and he went into great detail about the products I was purchasing! I will definitely be doing all of my shopping at this location!
    Johann G.
    Johann G.
    1647543972
    Special thanks to the knowledgeable, courteous, informative, and professionalism shown by this group of caring people especially "Lee and Caitlyn. Keep up the excellent work. Great job all.👍🏿
    brittney H.
    brittney H.
    1647487528
    This being the closet location to me it make it convenient for me to get my medicine but the customer services continuously gets worse. it feels like I’m begging the patient consultant to service me and I’m not a paying customer. From the store manager letting me know I can not utilize the military discount with a valid military ID while I’ve witnessed other patients not get ID or questioned the way I am.the policy only favors people the employees at this location like . Torian patient consultant when asked to be handed my change and ID the same way i handed to him and not placed the far end of the counter I get attitude and back talk and excuses. Being called names by the patient consultant Brian while exiting. I just don’t feel welcomed as a paying customer.The integrity of trulieve is clearly not upheld here .
    Sheerita T.
    Sheerita T.
    1646866112
    Dari, Bri and Allison were all so helpful this past weekend! I always enjoy coming into this dispensary the customer service is unmatched!
    Jess
    Jess
    1645660746
    Been here numerous times, everyone at this location is always so friendly and professional. Guy was especially helpful in going over all the different kinds of strains and I knew I could always count on his recommendations!
    Russell P.
    Russell P.
    1641166514
    Always great going to this location. Guy has been a huge help a few times when I had questions, was able help me figure out what I needed. Pick up service is also fast, only a few minutes and you're out.
    Shauna O.
    Shauna O.
    1640288612
    Very friendly and professional staff. Always knowledgeable about any questions I have. Plus, if you don’t like something, if you have at least 50% of the product left you can return or exchange it! Lots of cool accessories too
    Joey M.
    Joey M.
    1636146239
    Zero if I could. I ordered online the night prior. Arrived to pick up the order and after waiting in the lobby I was told that my order was voided because they ran out. Not a phone call or anything. I’ve had other problems with Trulieve in the past and this was the final straw. I hate that Harvest sold out to these losers. This location like most of the Trulieve locations suck. Find another provider because Trulieve is horrible on so many levels.
    Jessica F.
    Jessica F.
    1634869613
    Allison was AMAZING and extremely knowledgeable on all the questions I asked and walked me through this different products. Everything was visually laid out in a way where you knew exactly what you were getting and had the opportunity to ask about the different types of things available. It was in a personal kind of setting, meeting with one person individually ~ Definitely felt right at home. You could tell the whole team works together with the ebb & flow of the store. I was anxious as always and usually get timid but Trulieve and Allison made me feel comfortable right away and we found the perfect matches for me. My boyfriend even came in after and she even realized we had the same birthdays 🙏 had a great experience and will be back , 10000% recommend , Was the best experience. 🤗
    Isabella
    Isabella
    1632194984
    I came to Trulieve in April when I got my medical card because it is the closest dispensary to my house! I did have anxiety during my first visit, but after it was over I realized that it was just first time nerves. Since then, I have never gone to a different dispensary. Every time I come in, the people at the welcome desk are very nice. They always offer me a water and make sure we are comfortable. I always have a different person helping me once I go into the back, but I can always count on them to be knowledgeable. I come to Trulieve almost every month and I have never had a bad experience. This most recent visit, I met with Danny. She was super nice and we had a good conversation, everything was good with my order and she gave me the discount for my medical card renewal. I’m very happy with the constant discounts that Trulieve gives and the way that I can order online and pick up later. I’m not sure that I will ever be interested in shopping at a dispensary other than Trulieve!
    Agata de O.
    Agata de O.
    1630433979
    Just got my medical card and went to this location and it was such a great experience! All the staff was very friendly everyone greeted me and said goodbye and the employee named Will who helped me out with my purchase was so awesome! I had a lot of questions and was taking my time making my selections and he was very patient and informative throughout the whole thing! Thank you Will! 😊The place was also clean, calm and not busy at all. This will be my go to location from now on!
    sherri B.
    sherri B.
    1630187912
    My first time at this location, it seems more relaxed than their store on Beach Blvd. It went smooth and fast! The people were extremely friendly and helpful. They had a wide variety to choose from! Also a nice surprise. It was big once I got inside. I received my purchase and off I went. The place was super clean, and there was ample parking, which is always important to me because I use a walker. I hope to go back soon...
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