Fast great service by a young man that served my needs I dont remember his name .. Really Should Have Servers Name On the Receipt ..had my visit to be one of the fastest ive ever had there for pick up and he knew his stuff and got me outta there which am grateful. Commendable young man with patience the type of employee that is an asset to any business working with the public. Still having troubles with online orders
If they took all the express orders before walk ins the wait wouldn’t be so long but they won’t ever do this so I never know what the point of placing an online order is. Always be prepared to be here for over an hour. The employees are fed up so they aren’t friendly anymore either but I don’t blame them. Trulieve needs to do better as a corporation.
Decent trulieve branch kinda out of the way but convenient if your running errands downtown I guess. Not as popular of a location as the others, so product doesn't move as fast. Good if your looking for something particular that keeps selling out at the other branches.
Trulieve is the Mother of Florida's Medical Cannabis industry. Never had an issue with the product, but the company should invest more in recruiting professional, patient-centered managers and hostess dedicated to provide the best optimal service for every client. Don't expect that at This location and don't be surprised if you have a Rude and distasteful experience purchasing your medicine.
I took my mother, which was her first time experiencing a dispensery, as as a guest of the patient, you can't speak on their behalf. I was really concerned and tried to make sure my mom had all the information before going in the back. . which she did. However,she was still very confused. Now when I tell you that her Representative Valencia was amazing ,she gave my mom very detailed instructions of use and product. I truly thank you for your help
This was my 1ft visit to a dispensary here and it was a very pleasant experience although the there was a 10-15 minute wait in the lobby, in comparison, we hardly get to see a doctor right away, even with an appointment. Neal was a wealth of good information of the products and the law.
Absolute worst place in Jacksonville. They never have your order ready if they have what is!!! posted on their website at all.They basically lie about what they have to do a bait and switch when you arrive for their more expensive products. Avoid Trulieve at all cost there is plenty of better and honest places to shop at.
Best deals on flowers, chill knowledgeable people, great vibe, and I'm always pleased with the product. Cynthia out front is always warm and welcoming. Stay medicated Jax! ✌️😎👍
Like the best dispensary. I have just recently gotten my card, but my experience here was amazing! Their products are awesome, and the service is great too. Very friendly and well informed on what I needed. Well definitely be going back.
Everyone is super nice so that is not my issue. My issue is the incompetent people they have checking people in at the front desk. This is the second time I have been skipped and had to wait over an hour for a walk in.I walked in and Cynthia put me on the list and I received a text saying we will let you know when you are up because their was a wait. I was told it would be 30 minutes so I went to my car to wait. 30 min had gone by and I walk back in and sit down. Another 10 min goes by and I noticed I'm not even on the walk in list nor did I get a text saying I was up. Several people walk in behind me and immediately get on the list and walk back. So I politely got back in line and explained I had been waiting over an hour at this point and all she said was I will put you back on the list. No Cynthia should have bumped me to the top because you messed up and I had to wait longer.This is the second bad experience I have had here where the wait times and list gets messed up. I'm sure I'm not the only person this has happened to. This may sound petty but time is money to me in my line of work. Unacceptable!
Hector was amazing. Very friendly and knowledgeable about the different products and how to use them. I also had a second visit discount so I was able to get flower, pre-rolls, chocolate and a syringe. All of your associates at this Beach Blvd location are TOP NOTCH!! They all help each other and I am a talker so while Hector was pulling my products from the back, I would ask them random marijuana based questions and they were all very helpful, kind and non-judgemental!!
I don’t think I will revisit this location. I accidentally went to the wrong location for pickup but was assured everything would be okay. It wasn’t. The check in process was unusually long; she did not tell me that I was in the wrong location until I complained about the wait time; the items that I ordered were not available and the substitutes while at the same price point were not the sizes that I ordered. I believe that I received less. It’s not that serious but I left feeling annoyed and a bit cheated. Not the way one normally leaves a dispensary
Enjoy this store, they have the best selection of the trulieve stores in Jacksonville. Always has decent deals on quality products. Helpful and friendly people always working to make things smoother and simpler for the patients.
Always a pleasure shopping at Trulieve. I had the pleasure of speaking with Jess who was incredibly patient in helping me decide which indica strain to choose from. I enjoyed talking to her about different strains as she was very knowledgeable. Absolutely loved my experience with the staff!!!
I stopped in on my way to the beach , after renewing my prescription.I walked into a really nice waiting room and went up to the front desk to check in.They staff seemed really nice and friendly.My wait was short before going into the back.They had a great inventory supply and seem to be very knowledgeable with my questions.Thanks,Gang of Two
Great location, always clean, staff is an absolute blast to chat with; each person is unique yet they all work as a proper staffing team to help you get what you need and go. Each time I go, I chat with Oscar who's more than knowledgeable, able to recommend based off of my life, my career, and overall tolerance so I can still perform my daily tasks without having complications. Always recommended
Luke was the absolute best! Helped me out and was incredibly nice even though it was super close to close. I would drive out of my way and come to this location every single time if I knew I could work with him every visit.
Very friendly, knowledgeable and professional staff.Answered my questions, plus gave suggestions for the results I was hoping to achieve.Highly recommend this place, great selections for quality shopping!Gabby was working with me, she was the best.
This is the first dispensary that I visited when I got my medical card a few years back, and I'm still able to show up there today. They've improved every aspect of the store including the prices. I actually feel like I can afford to by my medicine that I need and that's a great feeling especially now that inflation is what it is. I just visited again had great customer service, got the medicine that I needed (and really wanted) and the customer service was great!
I'm a first timer that had no idea what I was walking into so I was nervous to say the least. Staff was incredibly helpful and walked me through the process/ gave me recommendations based on my needs. Jess in particular did a great job helping me ease into things!
Really liked the store. Took me a second to find it, but that was just a tree branch in the way. Anyway,walked in, presented my card and had to wait a grueling.......I don't know....2 minutes. Lol. The appointment setter, whose name I didn't catch, unfortunately, was super nice, and called me back to work with Oscar. Oscar was really good to work with. He gave me suggestions, but also asked me questions about my preferences. Oscar gave me options in all kinds of price ranges. And product options.. He was very knowledgeable, and patient with me being a first time patient. Which, when I told him, he told me about the offers they have, and was almost as excited for me as I was. All in all, a great experience. I will definitely be back.
My Budtender, Jess, is the best. She was so knowledgeable, patient and fun. Also, met Ray, (I think that's his) the new manager. He introduced himself to a large group of customers waiting in the lounge. Then he helped me with some of his recommendations once we were in the counter. I always take advantage of the 40% promotion. Great experience overall today. Thanks Jess and Ray
My experience is always great here. Oscar Lopez was my customer service agent today and he was very knowledgeable and very helpful. I suffer from various painful conditions and real CBD really helps me. Thanks for being here to help all of us with our various issues!!!
High quality medicine. Staff always extremely nice and knowledgeable.Update: Was 5 star, now 1 star. Place is extremely understaffed and now not well trained.Update: Back to five stars due to Kate and management. I went in today to use my saved refer a friend discount. They did not see it on my account. Kate happily asked management over to see if they could help. They did. She continued to be very knowledgeable about all the products. Explaining new ones thouroughly. Was happy to adjust my order when I changed my mind. Honestly one of my best experiences for years going to different dispensaries.
Absolutely amazing staff, that are literally second to none. Incredible inventory, overall availability, amazing deals, etc. I cannot recommend this location enough. Their management team is amazing, the place is clean and organized, and I can promise you not one bad experience with any of the staff. I have gone to multiple locations and several different companies and I cannot recommend this place/location enough.
Well-known brand with good deals on high quality flower. I've yet to try the chocolate bars, but it's on my list. Happy World Chocolate Day (apparently today). Only downside is it can be busy and there may be a wait.
Shout out too my girl Jess. I love this location just because of you. Jacksonville, Fl Beach Blvd location. Everyone else is so nice snd have made great connections but you are my girl. Always!!! We have known each other since middle school and lost contact until I walked in one day and there you were. I have been here since. I am so happy we found each other again. Thank you for being you and having a great personality and customer service skills. Everyone loves coming to see you too. Trulieve has been a blessing and I am very grateful for this company. ❤️🧡💛💚💙💜
I'm in love with the arrowhead store in Jacksonville the staff is amazing and I like that I never have a wait. Also I'm in a wheelchair and all the staff help me in and out the store and are very considerate to my needs. Ashley the store Manger always has great energy and a great smile. I don't have a favorite bud tender there in general the location is amazing
Oscar was great! He actually turned my expectations around for this store. He was so friendly and energetic also willing to help and seemed to love his job! Well done on this hire he changed my perception of this store’s customer service 👍🏾🥰
Always great bud-tenders and support staff. Very informative and patient with me.Parking can sometimes be difficult and watch your bumper/under carriage pulling in off Beach Blvd.!!!
The employees here are really great (editing to say-except Jess. Added note at end of review). I wish I knew everyone by name but they stay so busy so sometimes it’s a little wild in there. They do their best to keep up with the volume of orders, and a lot of patients don’t seem to know that you can place an order online, and then CHECK IN ONLINE! You can then see wait times and see how many people are in the wait line ahead of you. Customers have acted buckwild up here and I feel really bad for the employees sometimes. It’s real simple to order online. As far as the product it’s been great for the most part. They have a good return policy that I haven’t needed to use in my year or so of being a card holder. They do decent sales and have a discount for SNAP recipients that you can usually stack with other sales to save $.**editing to say there is an employee here named Jess and she is extremely rude and I dread it if she is ever the one to check me out. She literally rolls her eyes and huffs and puffs when you ask any questions. Ain’t nobody got time for that.
This place has come a long way! I remember sitting in the lobby for three hours waiting to get to the back to order. Now with the express pickup I'm in and out! Awesome job Trulieve you've come a very long way. Also nice to see inventory!
I love this place. I know almost everyone here because they are all super duper nice. Everyone is so laid back but super helpful! Some of the best products around!
My order was placed 8 hours before I went in. As I'm setting in the lobby they call and say they were unable too complete my order. An employee that was helping me said they had some and ran out before my order was fulfilled. I love 160 miles round trip in a city that has no dispensary and I will drive even further before I get lied too again. Then the %s were all wrong . I
I chose Trulieve because of the great reviews. I’m new to this so I was completely lost. However, Cynthia made it so easy. She took her time and explained everything to me. She was so pleasant it was remarkable. I watched her do this with everyone that entered. Not only that. The service was wonderful. In and out. Although there were a line of people behind me. It moved extremely fast. I’d recommend anyone to them.
I was received with incredible compassion and superb customer service by an associate named Jordan! He was vey empathetic to my state of mind and needs! I am so grateful he was well informed and could help me seamlessly. Thank you so much!
I entered the building and was able to check in immediately. The staff is friendly and polite. I only had to wait about 4 minutes to be taken into the back dispensary to place my order and check out. The staff is knowledgeable, professional and able to locate my past orders for reference.
I love what Trulieve is trying to do in Florida. But, of course, there’s always room for improvementI hope they realize the hard work that their employees put in. The compassion and patience they display. I think Yrulieve is too preoccupied with reaching 100 stores to realize they have and have had some fantastic employees. They are who makes it all work, Ms. Rivers. They are the knowledge we receive and the service they remember. Just my two cents
By far best Trulieve location in Jacksonville. The staff are always quick and very friendly. If it is ya first time going don’t be afraid to ask questions about any of their product. Their staff is all knowledgeable and can direct you in anyway to get you the best medication for your health needs. Plus the Minis are my favorite.
I WILL NEVER RETURN TO THIS LOCATION AGAIN. Today I walked in first on the wait list, even saw my name on her Ipad, a few minutes later the same front lobby host told me they took me off but assured me I would get called back shortly. Then they proceeded to call back every single person that came in behind me!!!! Why didn't she tell them I was in the building?!!!! I placed an EXPRESS order because I was in a hurry. I did everything on my end to make it quick and easy. They left me sitting there. No one came to see who I was. Why I wasn't getting called back. There was 4 lobby hosts and not one of them caught that!!! I had to go up and ask and the same lady that told me I'd get called back told me they removed me from the list and did nothing about it! I never get good service from this location and today was the worst. You guys have lost a good customer!!!
This company was great when they first started 3 or so years ago. Now they have some of the worst service of any dispensary in the area. Orders are constantly unfulfilled and/or wrong, rude service reps, and a declining quality of product while prices continue to go up.Maybe Trulieve should concentrate more on their quality of service than opening up new stores. What good are more stores when the ones already open can't seem to function reliably?
It's a great place to shop for what you need. But they had a product that came out called mini gram okay they have my email but I don't check my email conflict every day and when I do see it that when I got ready to order because I seen it in the email it was sold out I'm like wow I would like to get me some if you going to sell it make sure you have a lot of it where your run out now I am left out other than that it's a great place and everyone is very nice
Great customer service. They were very informative on there products. I don't know all the names yet and they helped me understand there names as well as what works best in the am and pm.
I gotta say, after going to the Orange Park location today, the team at the Beach Blvd location freaking rocks! They have always treated me well, and gone out of their way to make sure I get the medicine I need, on my terms, and they are flexible and helpful, and care.. and have earned a customer for life! Shoutout to Steve! You’re the man!! See you on ground flower day 🙏🏼
The security officer here is amazing. It was cold the other night and my 8 month pregnant wife and I came to shop. She greeted us and answered all of our questions. Such a warm greeting. Made us very comfortable. As we left she escorted us to our car. Our car wouldn’t start. Mandy looked over our car and figured out the issue. She even gave my wife a warm blanket and brought her car over to get ours started. Mandy goes above and beyond every time we come in. It’s glad to see a officer that does the things that she does. We need more officers like this in the world. Shop here and Mandy will definitely keep you safe, and give you anything you need. Thank you Trulieve for being so awesome and thank you FCS for providing us with such a outstanding Officer like her. She’s amazing. We love you Mandy!!!! We will surely shop here from now on! Forever customers here!
The employees here are really great. I wish I knew everyone by name but they stay so busy so sometimes it’s a little wild in there. They do their best to keep up with the volume of orders, and a lot of patients don’t seem to know that you can place an order online, and then CHECK IN ONLINE! You can then see wait times and see how many people are in the wait line ahead of you. Customers have acted buckwild up here and I feel really bad for the employees sometimes. It’s real simple to order online. As far as the product it’s been great for the most part. They have a good return policy that I haven’t needed to use in my year or so of being a card holder. They do decent sales and have a discount for SNAP recipients that you can usually stack with other sales to save $.
I love the people that work here. They are the best and very helpful. However I constantly get left sitting and deleted out of the system without them calling for me. So instead of a quick trip it turns into an hour or more.
Previously I left an average rating for trulieve due to the long waits for express orders however their online check has remedied this issue. I agree that their online availability needs to be improved but most dispensaries have similar issues. The demand for their products still seem to exceed availability which has been an issue since I’ve been a patient (2017). Superior products across the board. Worth the time and money. I am a devoted customer.
Your store in Jacksonville FL on Beach Blvd is not checking prescriptions when filling orders. I waited over an hour to be informed of that.Your quality of service is poor. When I asked why my order was filled if I had reached max qty for the month I was informed "because they didn't look at it". That was the only response I got from your woman manager on shift tonight. When this has happened at other dispensaries they do not fill the order.That is the equivalent of me scheduling a patient appointment, then not verifying their insurance AND waiting for them to sit over an hour in our waiting room before I tell them they cannot be seen. The facility I work for would be very upset with me if I did that to a patient. However, a month or so ago I waited over an hour to be informed they didn't have anything I ordered but have 2 other kinds they replaced it with that I couldn't afford. Again, nobody cared and I messaged y'all about it.I don't care how good your sales are I will not be back. I'm not giving you my information to put a % off on my account because I've been told that in the past and no note was made on my account. Hopefully, this gets to someone that understands quality patient care. I'd rather pay higher prices than continue giving money to a company that doesn't value my time AT ALL. This review is to let people know exactly what is going on at that location so they can decide whether they want to risk it. Idk about any location besides Beach Blvd and won't be finding out.Take note of how they won't respond to anything that isn't positive.
Your store in Jacksonville FL on Beach Blvd is not checking prescriptions when filling orders. I waited over an hour to be informed of that.Your quality of service is poor. When I asked why my order was filled if I had reached max qty for the month I was informed "because they didn't look at it". That was the only response I got from your woman manager on shift tonight. When this has happened at other dispensaries they do not fill the order.That is the equivalent of me scheduling a patient appointment, then not verifying their insurance AND waiting for them to sit over an hour in our waiting room before I tell them they cannot be seen. The facility I work for would be very upset with me if I did that to a patient. However, a month or so ago I waited over an hour to be informed they didn't have anything I ordered but have 2 other kinds they replaced it with that I couldn't afford. Again, nobody cared and I messaged y'all about it.I don't care how good your sales are I will not be back. I'm not giving you my information to put a % off on my account because I've been told that in the past and no note was made on my account. Hopefully, this gets to someone that understands quality patient care. I'd rather pay higher prices than continue giving money to a company that doesn't value my time AT ALL. This review is to let people know exactly what is going on at that location so they can decide whether they want to risk it. Idk about any location besides Beach Blvd and won't be finding out.
Great selection of products with decent prices, but where they shine is in their deliveries. Just got an order dropped off to Riverside and the two representatives were so amazing. Professional yet friendly, and thorough in ensuring my order was correct and complete.
Generally a fair selection, reasonable prices, and a great product. Take your time and talk to the staff about what your ultimate goal is, because the entourage effect only works if you properly do your research. I have not had a complaint yet about any experience at this location, they are friendly and helpful every time.
This was my 1st trip to Trulieve and I was pleased at the knowledge of the staff especially Christian as he helped me get what I needed . I definitely will continue going there for my needs. The quality was excellent just as Christian was in helping me ..great store and great staffAnd it's a year later and I must say I have never had any problems with my orders or the staff. .I think you guys are amazing!!!!!And in November I order on line ground on Thursday for delivery and have it in my hand before lunchtime that day.Go Fernandina Store⭐⭐⭐⭐⭐
This was my 1st trip to Trulieve and I was pleased at the knowledge of the staff especially Christian as he helped me get what I needed . I definitely will continue going there for my needs. The quality was excellent just as Christian was in helping me ..great store and great staffAnd it's a year later and I must say I have never had any problems with my orders or the staff. .I think you guys are amazing!!!!!
I want Lee to get some recognition. He provided me an excellent service, a fantastic attitude, and a very comfortable experience. All of that stacked on top of their amazing return policy and points system I definitely recommend this dispensary. +1
Pretty good place, check in on your phone before getting to the physical location for quick service. Also check online site early in morning (like 6am) and put products on reserve. If you just walk in,,, good luck, wait is gonna be long and good chance they won't have what you want. Overall staff is friendly and once you learn the system not to hard to get great quality products
Check for good deals!They are a bit expensive, but the product is good. They have parking, but it's not the best. If buying buds, Monday is the best day for deals. For instance, the minis are discounted on Mondays and other designated days only. I went in on a Thursday and unbeknownst to me, I paid a full 54 dollars for an 8th. However, the quality 👌 was excellent.
Be prepared for happiness.besides Orange Park., This place is absolutely amazing and I would highly recommend it to friends and family the product is exceptional and worth every pennyThe staff is amazing and they will definitely try to do their absolute best for you. If I was going to invest in a company with stock I think this one would be a candidate. They make you feel like family and everything about this place shows..10/10
Trulieve is my main dispensary! They have some of the best deals in town. Plus, they always remember me and know what I like! Very knowledgeable staff.
THIS PLACE IS THE ABSOLUTE WORST PLACE TO GET YOUR MEDICINE IN TOWN. Almost every single time I place on online order at this location on beach Blvd, I drive after work 40 minutes out of my way only to find out they have already sold my order. This hasn’t happened just once but MULTIPLE times on items that I’ve waited WEEKS for them to get in stock. These people are so unprofessional and don’t care about you at all. The only thing this company cares about is the money. Don’t ever waste your time, go to literally any other dispensary in town.
worst trulieve in jacksonville they constantly fail to fulfill orders avoid this one
Hard to park if busy. Selection can be slim. However, the products are as advertised, and most of the staff are very knowledgeable and kind. Handicapped friendly, but only one spot in the lot. Not a bad place, but not the best out there.
Joey and India are the Absolute Best Very friendly informative and great costumer service skills.
Trulieve is awesome. Good prices. Great product. My favorite place.
I'm just the chauffeur but my wife is satisfied.
People are always in and out yeah, no problem but I was getting picked up for a ride and they told me I couldn't stand in the parking lot , and suggested that I go out and stand by the fire "extinguisher". I let them know that it was a hydrant and not an extinguisher
There is a lack of organization here that's very frustrating. Every time I try to order from your website you loose my order for some weird reason and no one is willing to help me figure out the problem. I stopped shopping at this location because I can't get what I want and your website always says everything's unavailable for this store. Thanks for "caring " about your patients and triggering their anxiety when they are trying to alleviate their symptoms. It's a panic attack or stress every time I went into your store. ..... get it together or I'll continue to shop elsewhere, it's unfortunate that you're the closest dispensary to me.
Loved this store skittles the best by far taste just like I am tasting the rainbow 🌈 every time!!!
Great service Not always on time but relatively fast and they always got what I need! Also they have great quality smoke!!! Over all they are amazing 💜💙💚❤️
Canceled my order twice. Then corporate ended my chat. Guess you're to busy in your new store to take care of ones that got you here.They were too finally offer a discount next time. Good policies. You just keep opening new stores and older ones go on the back burner. You charge premium prices. Your company stock is sky high. Paying 55 cents on the dollar. You are losing loyal customers.
If I could give them no stars I would. Got here at 7:59 and was refused service. Claimed the cash register was already down (before 8:00 technically). I won't be coming back to another trulieve I tell you that.
Great shop!The lady at the front desk (Rose) always greets me with the warmest smile. Even when my anxiety is acting up so badly I can barely get out my ID, she puts me at ease. Her friendly attitude makes getting my medication at Trulive a consistently pleasant experience.
The waits are very long here. In my opinion the front desk needs lessons in hospitality. They seem to never have a good selection at this location. If you want something from here you habe to wake up extremely early to order it otherwise you are not going to get what you desire.
Canceled my order twice. Then corporate ended my chat. Guess you're to busy in your new store to take care of ones that got you here.They were too finally offer a discount next time. Good policies. You just keep opening new stores and older ones go on the back burner. You charge premium prices. Your company stock is sky high. Paying 55 cents on the dollar. You are losing loyal customers.
Don’t bother ordering online. Every review saying online ordering is more efficient is lying. I placed my online order at noon. It’s now fifteen minutes until five o’clock in the afternoon so almost five hours after placing my online order I never got a text saying my order is ready for pickup. So I decide to show up in person. I tell the lady at the front desk that I have an online order and she takes my phone number and sends me an automated link to a wait list. The wait list says I will be waiting for 45 minutes. So I placed my online order at noon. I show up at the dispensary in person at 4:30. In 45 more minutes it will be 5:20pm and make a total of 6 hours that I’ve waited for my online order. Moral of the story you may as well just walk in because you’re going to be waiting an hour minimum whether you order online or not. Trulieve used to be the best dispensary but now so many people have cards and there are only two trulieve’s in this area. More trulieve’s need to open up. This is just sad.
I had the BEST experience today at Trulieve! I apologize that I cannot remember the name of the girls that helped me, but they were absolutely wonderful and so knowledgeable. I advised them that I have PCOS and was looking for some help with that and right away, they told me the science behind the CBD they recommended for me. I was so impressed! This was my very first time in a dispensary, and I was welcomed and made to feel very comfortable. Thank you so much! I look forward to coming back!
Horrible Horrible horrible wait times allllllllllll the time. Hit or miss on customer service. Suggest the Jax Beach location if you feel like a drive. Personable & professional. 60 min wait today for an online order. They will ensure to emphatically let you know you can come back the next day. As if they want you to leave.
Great place when they do in fact fill your order. The stores often refuse to fill orders, will not confirm online orders, and frequently call after more than 24 hours to inform that confirmed items are no longer in stock.I think it's pretty clear that they give preference to walk-in's and not to online orders. Despite having over 2500 loyalty points, I am often made to wait in favor of filling walk in orders.On more than once occasion I've had to call in after waiting for a day, just to be told my order was not received at all. Do not trust their online inventories, as these are never correct. If you are less mobile and cannot go to the store I do not recommend Trulieve.If you can afford to walk in and wait in the lobby, try them out. They have a decent selection and are one of the only stores to accept CCs.
One of the fastest ones I've been to. Great customer service.
They do not validate their offers online and if you order online and it goes through they just call you and tell you know that’s not gonna be validated their customer care is great other than they don’t wanna validate their clearance offers and I feel like that is false advertisement if something is on sale there and the order goes through it seems like that order would be validating.
I love this place. Rebecca with the purple hair is my favorite. The lady they always have at the front desk who wears glasses is the most annoying person I've ever encountered. She's rude, short with you no matter what you have to say, and takes her job seriously..so seriously I become disgusted when I walk in and see her face. Please hide her.
Best dispensary EVER! They often go above and beyond for their patients. The staff is knowledgeable, and friendly. If you ever need some great recommendations ask for Tony!
I just finished taking a loved one to the Beach Blvd. location and although the place is clean and most of the staff is very professional, the woman at check in was very abrasive and a bit too high strung for a front desk position. She needs to partake in the dispensary's supply herself. She had no interest in explaining the facility's process just barking out commands to people who had never been to the establishment. My loved one called the facility yesterday to get some information on their process beforehand and it was like pulling teeth. When my loved one and I arrived to check in, I was told I had to wait outside when I should've been told I needed to wait in the lobby. This really upset my loved one because other visitors were sitting in the lobby with their loved one. Check in lady had no self-awareness, didn't clarify her statement or apologize. Three other staff members had to cover for her and I'm sure with her attitude it's quite often. Please hire front desk staff with the same quality people skills as your back end staff. It makes a big difference.
It is true the online ordering can be made more efficient. There should be no wait time if you check in before you leave, but somehow there always is. Otherwise, no complaints. The inside service is wonderful . Their recommendations are always dead on. Customer service via phone is always helpful and will always return your emails or calls. Prices are great when they have sales, so look out for them.
I love trulieve. truly customer oriented and caring. I definitely suggest ordering online to minimize wait time, but the walk in wait isn't too bad either. in my top 3 dispenseries.
Clean, nice friendly staff, much more reasonably priced than most of the medical marijuana dispensaries in the area. Always showing their appreciation to patients. Best dispensary in Jacksonville in my opinion.
My first visit to a dispensary ever! Just got my card! I had a great experience, Angel was awesome. She was very patient with me and so informative. I will definitely be back, don’t feel the need to try another place 😊
The staff here is always friendly. My experience today was the best yet. Tony helped me and it was a fantastic experience. So pleasant and professional. You should hope to hire many "Tony's" to represent your company in the future!
I just had my first visit here. After being in the military for five years, my knowledge was a little rusty. The staff here was super friendly, patient, and most of all helpful. The young lady helping me answered every question I had and encouraged me to ask away. Needless to say I will definitely be coming back here!
Recently was in Trulieve and had the best service. But best of all, they were out of something I used to say was my favorite. But, i asked for suggestions. Describing a particular close relation to the one they were out of. So I tried a couple of pre-rolls. Which, when trying a new strain I do not usually get more than 1 small. LA Confidential- AWESOME, THANK YOU for suggesting it and as you pointed out some similarities. Can hardly wait until it is back
Tony was very helpful and informative on my first visit. Any question I had, he answered with a very upbeat attitude. Will definitely be back because of this first experience with Tony. Front desk was also very helpful. Wait was about 15 minutes, was pretty full when i arrived at 10am.
Have changed things up a little here and things seem to be running a bit smoother and maybe even quicker. Of course this is the only dispensary in town with that awesome greeting as you enter from Rose! Forces a smile everytime and that in itself is worth a star for professional politeness. No to mention Trulieve has the best product & the most of it. Again I cant stress enough how impressed i am with the turn around on wait time they have implemented nicely at this Super popular location.
Joshua was one of the people that helped me on only my second visit. He was super helpful, friendly, and took his time explaining things to me every though it was past closing time!! Very impressed and I will be coming back!
I went to Trulieve today. When I walked in I was greeted with a very warm welcome. All the employees were extremely nice and have amazing customer service. I was in the lobby long enough to use the restroom, which was very clean, and sit down for maybe 2 minutes. I was called to the back by their employee Gemiel. He was very nice and welcoming as well. I enjoyed my experience until it was time to place my order. They have no menus. I am a very visual person, so trying to order something without a menu is almost impossible for me. I end d up leaving with nothing simple because they do not have menus. I have been looking forward to coming back to Trulieve since they opened their orange park location. I am extremely disappointed. I understand the desire to interact more with customers. However, failure to provide a list of options to your that can be viewed takes away from the pleasantries of the whole experience. Please bring back the menus.
This dispensary is the best! Literally all the employees are so helpful and nice. I have been plenty of times and each time I go there is something more that I find out that just makes my day! Harley though! A big thank you 🙏 . Harley has a wonderful way with customer service and was very knowledgeable and helpful! Thank you HARLEY! Good luck 😉 👍
I'm 2x visitor to the beach Blvd store. The customer service is very knowledgeable very helpful with a boost of kindness on top. Of the many stores I visited I like this store or brand per se, it seems to last longer then the others The customer service is very knowledgeable very helpful with a boost of kindness on top. Of the many stores I've visited I like this store or brand per se, it seems to last longer than the others.
Helpful and knowledgeable staff
Polite and very professional.
Mary, Kevin and Maranda are great and they make understanding easy. They answer all and any questions. They don't treat you like your stupid because you don't know.
Friendly and knowledgeable staff that make you feel comfortable. This is a blessing to me and my chronic pain, especially after my cancer diagnosis. Wonderful place with nice people.