Trulieve Dispensary in Jacksonville, FL

Robert B.
Robert B.
1703781817
Beware! Reward points are unusable. I've accumulated 3000 points at this dispensary and because they are unstackable they become useless and expire. I tried to use them but was told the order would cost more using my discount. Since I discovered this on my own I hope to let other know that they should shop where they are rewarded for their loyalty not punished. I'll be shopping from now on where I can use my loyalty points.
Eric H.
Eric H.
1702820484
Trulieve Jacksonville Arrowhead is the absolute #1 dispensary in Jacksonville, FL. When it comes to ultra premium products and top shelf label availability, this Trulieve on San Jose Blvd is the place to shop. The staff is always helpful, supportive, and knowledgeable. Matthew (Manager), Tony M. and John H. are fantastic, and I highly recommend speaking with them about any of your medicinal concerns. These 3 superstar employees will tour guide you to your Marijuana destination in a customized fashion that is tailored to your wants and desires. This location has a large showroom that always displays the latest products and promotions. Thank you, Trulieve Jacksonville Arrowhead for being stellar!!
Tori P.
Tori P.
1700668721
I received outstanding customer service from John at Trulieve this morning. I was told in error that my order was fulfilled at this location by another Trulieve location. John communicated effectively the order process and provided assurance when gathering the items for my order and recommended alternatives I appreciate John and am thankful and grateful to have received such wonderful service from him.
Quincy B.
Quincy B.
1700528610
Atmosphere and customer service were great. But when I got home something told me to measure my purchase. I purchased 4 3.5 ground flower and every one of them were 3.1 and 3.0. All where short, I will not be shopping here again due to this mis-measurement.
jobycat
jobycat
1698698613
This location has good product. The wait times have gone Crazy long, even after ordering online. Might be short handed. Wish they could get some more help. The customer service side needs an upgrade.
wayne M.
wayne M.
1698280860
Visited at 1pm on 6/1, the Host was outstanding. Didn’t get her name but she even knew her regular customers names. Kept everyone up to date on what’s going on. Honestly the best hands down experience I’ve ever had at a Trulieve.Edited 10/24Unfortunately this location has went downhill in the recent weeks. Wait times do not match what waitly shows. I understand changes recently, but other competitors are adapting better, and time is money! Also decided to go back and 8:28, only to be told we cut off at 8:30, I said it’s 8:28, then he locked the door. Just don’t understand why. This location must be under new management, because the past 4 months have been great until recently.
sydney J.
sydney J.
1697300471
I don’t shop at Trulieve very often but I placed my order the other day and everything went great. I got my text came in the store, Mike killed it in the front and Nick was even nicer in the dispensation area. I was telling Nick how I broke a distillate a few months ago (about 4) and was hesitant to bring it in because some times dispensary’s aren’t kind about replacements but he said to bring it in and they will probably be able to replace it. I went in later that day saw it was packed and the crew was different so I left. I went home to try and fill a cartridge with the distillate I did buy that day and the syringe was clogged and the distillate went all over my carpet. I went in explained I had two replacements but at this point was only really concerned about the one because I had just bought it the day before. The package was empty and the whole thing was sticky (which I brought in and showed to John) where John rudely told me that for all he knew I could have gone home and put the product in a different container and just brought back the empty. Even though he opened it and felt it was sticky. That shocked me considering how crass he was. I know there are bad people and I brought back an empty container but I’ve worked in the cannabis industry and know you can see in the patients account how many times they’ve done returns or replacements which in 5 years of shopping there I might have done once. After giving me a credit on my account I asked them if I could just get the product I ruined back which John and his manager looked and saw that I was “lucky” because it was the same price today as it was yesterday so the credit cleared it. So essentially if that particular product wasn’t on sale I was going to have to pay the difference between the price and my credit. Horrible return experience even though 18 hours earlier I was greeted with smiles and open arms that I could definitely replace something because accidents happen (shout out to Nick and Mike!) but then later was basically told I could be lying by John. Overall I did have the one replaced but like I said if the sale wasn’t the same I would have had to pay more just to replace a product. With like 123 stores in Florida alone I’m sure they have a budget for messed up and returned products just like we did at Surterra so the fact that I would have even had to pay the difference is crazy to me. Definitely make sure you’re a perfect person and never make a mistake to shop here because you’ll have to pay if you do
jackson D.
jackson D.
1697221468
I hope Trulieve corporate reads this because they are loosing money cutting hours of their employees. I’m far from the only one who’s becoming dissatisfied with the wait times, and I’m also not the only one who ends up, leaving and not purchasing products from Trulieve as a result. I used to love coming to this store, the people at this location are really nice. Unfortunately, as a result of Trulieve cutting employees and hours, now there aren’t enough employees for the demand and wait times are outrageous. Having to wait an hour to pick up what I need is absurd. I usually chose Express pick up as an option to save time, but I got booted out of the system today after waiting close to an hour and wasn’t allowed to sign back in without driving to the store and going inside, it was impossible to sign back into the express option on my phone. I Ended up wasting an hour of my day driving to and from the store today just to be told I have to wait another hour to get my medicine after already waiting. After multiple years of being exclusively loyal to Trulieve, I will be looking into spending my money elsewhere in the future.Hope you are happy Trulieve corporate, the money you are saving on the front end you’re loosing on the back end.
Mayra H.
Mayra H.
1695525670
I had an amazing experience … The Staff at Arrowhead, are friendly, courteous, the customer service is outstanding, knowledgeable of the products. I am very pleased with Danielle/manager, after a mishap with an order, Danielle went above and beyond to help me. she was very kind, professional, and empathetic, an excellent experience and a satisfied customer. Trulieve has a great team leader..Kudos to the team !! thank you 🙂
Tim
Tim
1695492794
have not been to this location yet. I have been to all locations from Fernandina to daytona. Every one is different some bad some really nice. This location falls into the really nice ones. Super clean and everything is on display. The staff was very welcoming and professional. This location and Southside estates location are the best in town. I will be back
Gabriel D.
Gabriel D.
1690914338
My favorite dispensary in Jacksonville. They always have great deals and affordable cannabis products. Highly recommended.
Katlin B.
Katlin B.
1690677704
Tony helped me out today while they were crazy busy, he had a smile on his face and he was ready to help with any questions or concerns I had. I highly recommend Arrowhead location for all your needs!
Pandoras B.
Pandoras B.
1689729434
The current staff, as of July 18 2023 our champions! Starting with the gentleman at the front door who checks you in he is the nicest, most informative and friendly person you could hope for as a reception person upfront. In the back the manager is amazing. She is so kind. And funny. It makes the experience just amazing. As well as two or three other gentlemen, working in the back, one with spiky hair, and the other guys I can’t remember, but they are the pros pro at giving the most excellent experience one could ask for. They were all very informative and just a joy deal with I love coming to this store and would be devastated if they lost any of these 5 Star employees present on Tuesday the 18th 2023. I’m serious as a client I felt so taken care of these employees are just at the pinnacle of trulieve staff! All other dispensaries take note! They set the bar real high!
Angela C.
Angela C.
1689347011
Second time I have been treated beyond rude by one of the men that work at Arrowhead. Today I thought I heard someone trying to remember the names of the strains available online, I blurted one out and the bud tender scolded me and told me that they don’t allow patients to recommend strains to other patients…not at all what I was doing! Last time he was put out because I asked for some details on a $300 dab device. He said it doesn’t matter because they never have them in stock anyway.So now I will take my money somewhere else. Find another job budguy, your awful at this one. Trulieve, this employee needs to be reprimanded.Angela S - former loyal customer.
wayne M.
wayne M.
1685639476
Visited at 1pm on 6/1, the Host was outstanding. Didn’t get her name but she even knew her regular customers names. Kept everyone up to date on what’s going on. Honestly the best hands down experience I’ve ever had at a Trulieve.
Adriane M.
Adriane M.
1685544240
Arrowhead location is one of my favorites! Maddie gave me exceptional service this morning as well as Nick! Everyone that works there is so professional and nice.
Meghan G.
Meghan G.
1682038404
Trulieve at Arrowhead is one of the only two dispensaries I go to. I love every single one of the bud tenders and the managers. They always have the same people working and that speaks in volumes. I don’t want to drop names but every single one of them deserve recognition. Especially after the 4/20 sale that was crazy busy everywhere today. I came in late and they were already packed out but they checked me and about 10 other patients in quickly and with a smile. Thanks guys. One love
Christina M.
Christina M.
1673377084
I just have to say the staff at this one on San Jose has to be the sweetest most helpful people ever. I had the privilege of being helped by Alex. She is absolutely amazing. I recommend her to everybody. She explains stuff and help you so if you literally need someone to explain it to you that will not make you feel stupid like some places do and help you figure out the right stuff for what you need it for please see Alex On San Jose she will help you out . Thank you to everyone here for making me not feel weird for having so many questions. Y’all are amazing keep up the good work.
ahmed A.
ahmed A.
1673117524
Love the place and the experience every time. Very clean, well managed, always have great deals, gifts and products. Not to mention everyone working there is very kind, hospitable and makes me feel welcome. Today, I was helped by Alex who’s very sweet, bubbly and exudes energy. She answered all my questions and took care of everything with a big heart-warming smile. Trulieve has been great in general, but this is definitely my favorite location.
Ashley I.
Ashley I.
1670808426
Chelsey and Matthew are absolutely AMAZING! Everyone truly was so friendly, educated, and open to answer all customer’s questions. Can really tell this place takes care of their customers AND employees…which really makes such a difference in the customer total experience! They have my business for a long time coming 🙂
Jessicia D.
Jessicia D.
1667959595
Very happy with my experience here. It was quite busy when I arrived but the wait was not long. Tony at the front door was very nice and quick to help. Trace was very nice, extremely helpful with my questions, and personable. Will definitely be returning!
Lexx A
Lexx A
1666804399
Great experience every time I visit. Service is fun, friendly, informative and prompt. Lots of variety, convenient hours AND DO NOT SLEEP ON THE $20 DEALS Y’ALL!! Great quality flower (some 20%+) at a NICE PRICE! Super Nova is my go-to. Personally not a fan of ground flower but they have 7G deals on that too. John is perfect if you need suggestions and Matt took great care of me most recently (he also sells amazing hand-wrapped jewelry if you’re into that sort of thing!). Definitely recommend this dispensary!
Jess H.
Jess H.
1664477475
Everybody is always super nice. The people working there are extremely knowledgeable in all aspects and really want the best for us. I had so many questions when I first walked I and they answered all of them. They explain everything fully and simply. I’m go glad I found them and recommend them to everybody
J K
J K
1664036079
This is by far the BEST Trulieve location I have been too. The staff are ALL soooo very helpful and welcoming. Great Customer service and you can tell everyone who works there is genuinely nice and enjoys their jobs. I love how they will answer my 100 questions with a smile 😃, and I never feel rushed. You guys rock!! Thank you!! 😊🤗
Candace W.
Candace W.
1661292444
This is by far the best dispensary in Jacksonville! Don’t walk but run!!!The staff is not only hospitable, they all are so knowledgeable. Whether you are a first-time client or you have been there since the beginning you know you are in good hands when you walk through the door.Tony has been a huge help to me with figuring out the best products for me and has taught me what to use and when the best time to use it is. Tony always has a smile on his face and goes above and beyond for his clients. Tony isn't the only one that you should go and see, I really can't say enough about how friendly and knowledgeable all the staff is… Thanks Tony, Maddy, Alex, Jessica, Bradly, Jason, Ashley, Trace and Jacob, yall have made being a client at the Jacksonville Arrowhead Trulieve a wonderful experience!
Lucia D.
Lucia D.
1660429845
First time patient/ visit. The young man who greeted us was very polite and pleasant. The young man who talked to my Wife, ( caregiver) and I listened perfectly. Having multiple medical needs, he was very helpful. Selections with explanations were very helpful. I was assured any future needs/questions, would be handled. We are more than pleased. Ratified first time customer.
Justine C.
Justine C.
1659445072
Always have a smooth, stress free experience here. Their communication is key! No showing up to a fulfilled order and not being able to take it because of not having enough on your Rex they call before and help you find an alternative!
Robert M.
Robert M.
1656825608
Good to be off San Jose .staff very friendly and down to earth. Area where sales take place very loud hard hear and place orders. The room could be better used without the display area
Robert M.
Robert M.
1656770266
Good to be off San Jose .staff very friendly and down to earth. Area where sales take place very loud hard hear and place orders. The room could be better used without the display area
Mark A.
Mark A.
1655750265
I have seen some truly unprofessional things at this location the pink haired girl that used to work the front told me her boss set her up to date one of the managers Tony. Well fast forward I later saw him scream at her and other coworkers in front of patients which she told me he was jealous over her talking to patients and her other male coworkers. And also that she was pretty sure he does coke this last time I went in there was no better the GM went off on a patient for having her son help her and when I asked about the girl was told she and her other coworker got fired even though I seen Tony the manager in there still. Very bad vibes avoid this place at all cost
Melanie L B.
Melanie L B.
1655498432
Kinda small with only 4 lines but stocked and open. As always the bud tenders are delightful and knowledgeable. Got my favorites back in stock.Got a good deal on Fri-ALL Flower-35% OFF today and daily deals on top of that and the cherry is the promo of $50 off $50 or more till 6/30 can't pass on a great deal like this.
Karen A.
Karen A.
1655494930
The GM was the rudest person I've come across in a long time. This is the third time I've visited the establishment the first two time were very enjoyable but this time No. The gentleman that waited on me was either new or just wasn't sure of him self. I always have my son with me because he knows my problems and is more knowledgeable about things. We had no problems in the past but as I said today the GM was a very rude person.
Brittney M.
Brittney M.
1655160042
ERIKK, he has on multiple occasions been an absolute treasure and such a bright light about him. Even when he’s not having the best day, he does what he can to help others. A true giver, and deserves all the accolades you can give him. Don’t ever let him go. I’d like to see him every time I come to this shop.
Vixens F.
Vixens F.
1654096377
Professionals who know their products and they really do listen to your needs and wants. They go above and beyond to make sure you are happy and taken care of. Very clean building! Great Staff. Very friendly. I'd like to call out Amanda (Name could have been Ashley) the bud tender who helped me today around 10:15 / 10:30 AM. They were very helpful and very friendly and really listened and helped me immensely.
Mark M.
Mark M.
1653024295
Great vibes and amazing products! Really enjoyed my visit. Ive been really loving the high quality products, knowledgeable staff and good prices
Alexis B.
Alexis B.
1651285338
The manager Ashley was so helpful and super nice and so professional. she made the experience lovely and will definitely be coming back just because of her! :))
Beech B.
Beech B.
1650501632
It doesn't matter which location I go to...these guys are friendly, helpful and quick for getting orders ready!*As busy as they were today, these guys were smiling and engaging with everyone waiting. And even with it being 4/20 the wait time was more than reasonable... maybe 30 minutes...at worst. That's with the limit of people allowed in the lobby due to COVID restrictions.The online chat is still as good today as it's ever been!
SA A.
SA A.
1650421181
Great place and friendly employees. I have had no experience with cannabis, and Maddie was very helpful, helping me choose products that would help with the pain. I learned much from her, she was patient with me, all the while with a smile and her friendly personality.
Shelby T.
Shelby T.
1648553801
Being a first-time patient I didn't realize that a lot of patients just are picking up and that only certain amount of people can go into little store. As a security measure you have to sit in like a waiting room and then you're called into a store would you go see someone at the register like I wasn't even able to look around,.... But the reason is because I got there on Sunday at like 7:30 and they close at 8:00. I felt super pressure to go fast, not a fault but my own probably... In hindsight I should have just left and came back another day but I didn't, so I wasn't able to look around the store I would just talk to man at the desk who was very nice and accommodating
Joshua O.
Joshua O.
1648550006
Excellent customer service. Lexie was very friendly, patient and helpful in helping us find what we were looking for as first time patients.
Mark S.
Mark S.
1647975924
Always well stocked. My go to place for my medicine. Quick friendly easy. I love this place
J. J.
J. J.
1647893439
Great location, it's very nice inside. Staff is welcoming and eager to make sure you are properly taken care of. Can't really ask for more. Update I still come regularly and appreciate everyone here.
healy C.
healy C.
1647522719
Love coming here! the staff is super helpful and so so friendly 🙂 Lexie is the sweetest and is always the first smiling face i see
Taylor S.
Taylor S.
1646861730
Maddie is such a sweetheart! What a cool individual! 😎 Everyone who works there is always so pleasant and courteous! They have great customer service (especially maddie) and they always answer your questions if you might not be familiar with something. Small cute. I drive all the way from orange park for this awesome store!
John G.
John G.
1646084589
Professional. Superb product knowledge. Goes above and beyond providing options of product. Nice people too.
Faizah M.
Faizah M.
1646081393
Quick fill time excellent customer service....LOVE THIS LOCATION NEVER A LONG PROCESS
Frank C.
Frank C.
1644167496
This happens to be my favorite location. Never a long wait, super quick and easy and the staff is absolutely wonderful. Thanks😘
Hailey P.
Hailey P.
1642876482
I went into Trulieve the other day for the first time, and I had the best experience.. Maddie provided me with so much information that guided me in the right direction to help with my pain relief. It was my first time at a dispensary, and I don't think I'll need to venture out... Will be back, and asking for Maddie!! Thank you so much Trulieve!!!!
Jeremiah T.
Jeremiah T.
1642303078
I have to say not to bash on anyone or the company but things were really slow in the beginning but customer service at the Arrowhead store has gotten tremendously better, faster, & more efficient
Casey B.
Casey B.
1639173614
Really nice, clean, professional. The girls that helped me were really nice and friendly.
Marshall B.
Marshall B.
1638227381
This was honestly the first good experience I've had at a Trulieve. Lauren was great; super friendly, knowledgeable, and helped me get the right medicine for me. Will definitely be back!
Robert M.
Robert M.
1637693777
Good to be off San Jose .staff very friendly and down to earth. Area where sales take place very loud hard hear and place orders. The room could be better used without the display area
James M.
James M.
1636860876
What can I say, Trulieve is not only #1 in the state of Florida but also #1 in the nation for a reason !! A much larger and better selection on everything from flower, to edibles, to concentrates, etc. than anyone else. Extremely nice and knowledgeable staff. This particular Trulieve is in a very awesome location as it is nestled right in the heart of the community of Mandarin. They offer several different ways to accumulate discounts, and run daily and weekly specials, sometimes in addition to these discounts. There is a way for everyone to accumulate savings. I have noticed Trulieve also tends to carry higher percentages (strength) on their products than other dispensary chains, on average. If you have not yet, check out a Trulieve location soon.
J. J.
J. J.
1636656138
Great location, it's very nice inside. Staff is welcoming and eager to make sure you are properly taken care of. Can't really ask for more.
Lynn F.
Lynn F.
1632748782
The employees at this location are always friendly, helpful and ready to assist. Every time I come in Eric is always greeting customers and always has a smile on his face. Maddie was also wonderful, happy and ready to assist. Thank you so much for making customers feel like a priority!
Next Reviews
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10339 San Jose Blvd
Jacksonville, FL 32257

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    Payment Methods:

    Cash Only
    ATM Available On Site

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    Trulieve Deals and Discounts

    Everyday Discounts

    1st Order

    60% OFF

    2nd Order

    50% OFF

    3rd Order

    40% OFF

    Veterans Discount

    20% OFF

    Seniors 55+ Discount

    10% OFF

    Industry Discount

    20% OFF

    Pediatric Discount

    20% OFF

    SNAP Discount

    10% OFF

    Birthday Discount

    25% OFF

    Refer a Friend

    50% OFF For You & Your Friend

    ABOUT THIS DISPENSARY

    Trulieve, located at 10339 San Jose Blvd in Jacksonville, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: $15 delivery fee.

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Jacksonville does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Trulieve

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Trulieve in Jacksonville online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Robert B.
    Robert B.
    1703781817
    Beware! Reward points are unusable. I've accumulated 3000 points at this dispensary and because they are unstackable they become useless and expire. I tried to use them but was told the order would cost more using my discount. Since I discovered this on my own I hope to let other know that they should shop where they are rewarded for their loyalty not punished. I'll be shopping from now on where I can use my loyalty points.
    Eric H.
    Eric H.
    1702820484
    Trulieve Jacksonville Arrowhead is the absolute #1 dispensary in Jacksonville, FL. When it comes to ultra premium products and top shelf label availability, this Trulieve on San Jose Blvd is the place to shop. The staff is always helpful, supportive, and knowledgeable. Matthew (Manager), Tony M. and John H. are fantastic, and I highly recommend speaking with them about any of your medicinal concerns. These 3 superstar employees will tour guide you to your Marijuana destination in a customized fashion that is tailored to your wants and desires. This location has a large showroom that always displays the latest products and promotions. Thank you, Trulieve Jacksonville Arrowhead for being stellar!!
    Tori P.
    Tori P.
    1700668721
    I received outstanding customer service from John at Trulieve this morning. I was told in error that my order was fulfilled at this location by another Trulieve location. John communicated effectively the order process and provided assurance when gathering the items for my order and recommended alternatives I appreciate John and am thankful and grateful to have received such wonderful service from him.
    Quincy B.
    Quincy B.
    1700528610
    Atmosphere and customer service were great. But when I got home something told me to measure my purchase. I purchased 4 3.5 ground flower and every one of them were 3.1 and 3.0. All where short, I will not be shopping here again due to this mis-measurement.
    jobycat
    jobycat
    1698698613
    This location has good product. The wait times have gone Crazy long, even after ordering online. Might be short handed. Wish they could get some more help. The customer service side needs an upgrade.
    wayne M.
    wayne M.
    1698280860
    Visited at 1pm on 6/1, the Host was outstanding. Didn’t get her name but she even knew her regular customers names. Kept everyone up to date on what’s going on. Honestly the best hands down experience I’ve ever had at a Trulieve.Edited 10/24Unfortunately this location has went downhill in the recent weeks. Wait times do not match what waitly shows. I understand changes recently, but other competitors are adapting better, and time is money! Also decided to go back and 8:28, only to be told we cut off at 8:30, I said it’s 8:28, then he locked the door. Just don’t understand why. This location must be under new management, because the past 4 months have been great until recently.
    sydney J.
    sydney J.
    1697300471
    I don’t shop at Trulieve very often but I placed my order the other day and everything went great. I got my text came in the store, Mike killed it in the front and Nick was even nicer in the dispensation area. I was telling Nick how I broke a distillate a few months ago (about 4) and was hesitant to bring it in because some times dispensary’s aren’t kind about replacements but he said to bring it in and they will probably be able to replace it. I went in later that day saw it was packed and the crew was different so I left. I went home to try and fill a cartridge with the distillate I did buy that day and the syringe was clogged and the distillate went all over my carpet. I went in explained I had two replacements but at this point was only really concerned about the one because I had just bought it the day before. The package was empty and the whole thing was sticky (which I brought in and showed to John) where John rudely told me that for all he knew I could have gone home and put the product in a different container and just brought back the empty. Even though he opened it and felt it was sticky. That shocked me considering how crass he was. I know there are bad people and I brought back an empty container but I’ve worked in the cannabis industry and know you can see in the patients account how many times they’ve done returns or replacements which in 5 years of shopping there I might have done once. After giving me a credit on my account I asked them if I could just get the product I ruined back which John and his manager looked and saw that I was “lucky” because it was the same price today as it was yesterday so the credit cleared it. So essentially if that particular product wasn’t on sale I was going to have to pay the difference between the price and my credit. Horrible return experience even though 18 hours earlier I was greeted with smiles and open arms that I could definitely replace something because accidents happen (shout out to Nick and Mike!) but then later was basically told I could be lying by John. Overall I did have the one replaced but like I said if the sale wasn’t the same I would have had to pay more just to replace a product. With like 123 stores in Florida alone I’m sure they have a budget for messed up and returned products just like we did at Surterra so the fact that I would have even had to pay the difference is crazy to me. Definitely make sure you’re a perfect person and never make a mistake to shop here because you’ll have to pay if you do
    jackson D.
    jackson D.
    1697221468
    I hope Trulieve corporate reads this because they are loosing money cutting hours of their employees. I’m far from the only one who’s becoming dissatisfied with the wait times, and I’m also not the only one who ends up, leaving and not purchasing products from Trulieve as a result. I used to love coming to this store, the people at this location are really nice. Unfortunately, as a result of Trulieve cutting employees and hours, now there aren’t enough employees for the demand and wait times are outrageous. Having to wait an hour to pick up what I need is absurd. I usually chose Express pick up as an option to save time, but I got booted out of the system today after waiting close to an hour and wasn’t allowed to sign back in without driving to the store and going inside, it was impossible to sign back into the express option on my phone. I Ended up wasting an hour of my day driving to and from the store today just to be told I have to wait another hour to get my medicine after already waiting. After multiple years of being exclusively loyal to Trulieve, I will be looking into spending my money elsewhere in the future.Hope you are happy Trulieve corporate, the money you are saving on the front end you’re loosing on the back end.
    Mayra H.
    Mayra H.
    1695525670
    I had an amazing experience … The Staff at Arrowhead, are friendly, courteous, the customer service is outstanding, knowledgeable of the products. I am very pleased with Danielle/manager, after a mishap with an order, Danielle went above and beyond to help me. she was very kind, professional, and empathetic, an excellent experience and a satisfied customer. Trulieve has a great team leader..Kudos to the team !! thank you 🙂
    Tim
    Tim
    1695492794
    have not been to this location yet. I have been to all locations from Fernandina to daytona. Every one is different some bad some really nice. This location falls into the really nice ones. Super clean and everything is on display. The staff was very welcoming and professional. This location and Southside estates location are the best in town. I will be back
    Gabriel D.
    Gabriel D.
    1690914338
    My favorite dispensary in Jacksonville. They always have great deals and affordable cannabis products. Highly recommended.
    Katlin B.
    Katlin B.
    1690677704
    Tony helped me out today while they were crazy busy, he had a smile on his face and he was ready to help with any questions or concerns I had. I highly recommend Arrowhead location for all your needs!
    Pandoras B.
    Pandoras B.
    1689729434
    The current staff, as of July 18 2023 our champions! Starting with the gentleman at the front door who checks you in he is the nicest, most informative and friendly person you could hope for as a reception person upfront. In the back the manager is amazing. She is so kind. And funny. It makes the experience just amazing. As well as two or three other gentlemen, working in the back, one with spiky hair, and the other guys I can’t remember, but they are the pros pro at giving the most excellent experience one could ask for. They were all very informative and just a joy deal with I love coming to this store and would be devastated if they lost any of these 5 Star employees present on Tuesday the 18th 2023. I’m serious as a client I felt so taken care of these employees are just at the pinnacle of trulieve staff! All other dispensaries take note! They set the bar real high!
    Angela C.
    Angela C.
    1689347011
    Second time I have been treated beyond rude by one of the men that work at Arrowhead. Today I thought I heard someone trying to remember the names of the strains available online, I blurted one out and the bud tender scolded me and told me that they don’t allow patients to recommend strains to other patients…not at all what I was doing! Last time he was put out because I asked for some details on a $300 dab device. He said it doesn’t matter because they never have them in stock anyway.So now I will take my money somewhere else. Find another job budguy, your awful at this one. Trulieve, this employee needs to be reprimanded.Angela S - former loyal customer.
    wayne M.
    wayne M.
    1685639476
    Visited at 1pm on 6/1, the Host was outstanding. Didn’t get her name but she even knew her regular customers names. Kept everyone up to date on what’s going on. Honestly the best hands down experience I’ve ever had at a Trulieve.
    Adriane M.
    Adriane M.
    1685544240
    Arrowhead location is one of my favorites! Maddie gave me exceptional service this morning as well as Nick! Everyone that works there is so professional and nice.
    Meghan G.
    Meghan G.
    1682038404
    Trulieve at Arrowhead is one of the only two dispensaries I go to. I love every single one of the bud tenders and the managers. They always have the same people working and that speaks in volumes. I don’t want to drop names but every single one of them deserve recognition. Especially after the 4/20 sale that was crazy busy everywhere today. I came in late and they were already packed out but they checked me and about 10 other patients in quickly and with a smile. Thanks guys. One love
    Christina M.
    Christina M.
    1673377084
    I just have to say the staff at this one on San Jose has to be the sweetest most helpful people ever. I had the privilege of being helped by Alex. She is absolutely amazing. I recommend her to everybody. She explains stuff and help you so if you literally need someone to explain it to you that will not make you feel stupid like some places do and help you figure out the right stuff for what you need it for please see Alex On San Jose she will help you out . Thank you to everyone here for making me not feel weird for having so many questions. Y’all are amazing keep up the good work.
    ahmed A.
    ahmed A.
    1673117524
    Love the place and the experience every time. Very clean, well managed, always have great deals, gifts and products. Not to mention everyone working there is very kind, hospitable and makes me feel welcome. Today, I was helped by Alex who’s very sweet, bubbly and exudes energy. She answered all my questions and took care of everything with a big heart-warming smile. Trulieve has been great in general, but this is definitely my favorite location.
    Ashley I.
    Ashley I.
    1670808426
    Chelsey and Matthew are absolutely AMAZING! Everyone truly was so friendly, educated, and open to answer all customer’s questions. Can really tell this place takes care of their customers AND employees…which really makes such a difference in the customer total experience! They have my business for a long time coming 🙂
    Jessicia D.
    Jessicia D.
    1667959595
    Very happy with my experience here. It was quite busy when I arrived but the wait was not long. Tony at the front door was very nice and quick to help. Trace was very nice, extremely helpful with my questions, and personable. Will definitely be returning!
    Lexx A
    Lexx A
    1666804399
    Great experience every time I visit. Service is fun, friendly, informative and prompt. Lots of variety, convenient hours AND DO NOT SLEEP ON THE $20 DEALS Y’ALL!! Great quality flower (some 20%+) at a NICE PRICE! Super Nova is my go-to. Personally not a fan of ground flower but they have 7G deals on that too. John is perfect if you need suggestions and Matt took great care of me most recently (he also sells amazing hand-wrapped jewelry if you’re into that sort of thing!). Definitely recommend this dispensary!
    Jess H.
    Jess H.
    1664477475
    Everybody is always super nice. The people working there are extremely knowledgeable in all aspects and really want the best for us. I had so many questions when I first walked I and they answered all of them. They explain everything fully and simply. I’m go glad I found them and recommend them to everybody
    J K
    J K
    1664036079
    This is by far the BEST Trulieve location I have been too. The staff are ALL soooo very helpful and welcoming. Great Customer service and you can tell everyone who works there is genuinely nice and enjoys their jobs. I love how they will answer my 100 questions with a smile 😃, and I never feel rushed. You guys rock!! Thank you!! 😊🤗
    Candace W.
    Candace W.
    1661292444
    This is by far the best dispensary in Jacksonville! Don’t walk but run!!!The staff is not only hospitable, they all are so knowledgeable. Whether you are a first-time client or you have been there since the beginning you know you are in good hands when you walk through the door.Tony has been a huge help to me with figuring out the best products for me and has taught me what to use and when the best time to use it is. Tony always has a smile on his face and goes above and beyond for his clients. Tony isn't the only one that you should go and see, I really can't say enough about how friendly and knowledgeable all the staff is… Thanks Tony, Maddy, Alex, Jessica, Bradly, Jason, Ashley, Trace and Jacob, yall have made being a client at the Jacksonville Arrowhead Trulieve a wonderful experience!
    Lucia D.
    Lucia D.
    1660429845
    First time patient/ visit. The young man who greeted us was very polite and pleasant. The young man who talked to my Wife, ( caregiver) and I listened perfectly. Having multiple medical needs, he was very helpful. Selections with explanations were very helpful. I was assured any future needs/questions, would be handled. We are more than pleased. Ratified first time customer.
    Justine C.
    Justine C.
    1659445072
    Always have a smooth, stress free experience here. Their communication is key! No showing up to a fulfilled order and not being able to take it because of not having enough on your Rex they call before and help you find an alternative!
    Robert M.
    Robert M.
    1656825608
    Good to be off San Jose .staff very friendly and down to earth. Area where sales take place very loud hard hear and place orders. The room could be better used without the display area
    Robert M.
    Robert M.
    1656770266
    Good to be off San Jose .staff very friendly and down to earth. Area where sales take place very loud hard hear and place orders. The room could be better used without the display area
    Mark A.
    Mark A.
    1655750265
    I have seen some truly unprofessional things at this location the pink haired girl that used to work the front told me her boss set her up to date one of the managers Tony. Well fast forward I later saw him scream at her and other coworkers in front of patients which she told me he was jealous over her talking to patients and her other male coworkers. And also that she was pretty sure he does coke this last time I went in there was no better the GM went off on a patient for having her son help her and when I asked about the girl was told she and her other coworker got fired even though I seen Tony the manager in there still. Very bad vibes avoid this place at all cost
    Melanie L B.
    Melanie L B.
    1655498432
    Kinda small with only 4 lines but stocked and open. As always the bud tenders are delightful and knowledgeable. Got my favorites back in stock.Got a good deal on Fri-ALL Flower-35% OFF today and daily deals on top of that and the cherry is the promo of $50 off $50 or more till 6/30 can't pass on a great deal like this.
    Karen A.
    Karen A.
    1655494930
    The GM was the rudest person I've come across in a long time. This is the third time I've visited the establishment the first two time were very enjoyable but this time No. The gentleman that waited on me was either new or just wasn't sure of him self. I always have my son with me because he knows my problems and is more knowledgeable about things. We had no problems in the past but as I said today the GM was a very rude person.
    Brittney M.
    Brittney M.
    1655160042
    ERIKK, he has on multiple occasions been an absolute treasure and such a bright light about him. Even when he’s not having the best day, he does what he can to help others. A true giver, and deserves all the accolades you can give him. Don’t ever let him go. I’d like to see him every time I come to this shop.
    Vixens F.
    Vixens F.
    1654096377
    Professionals who know their products and they really do listen to your needs and wants. They go above and beyond to make sure you are happy and taken care of. Very clean building! Great Staff. Very friendly. I'd like to call out Amanda (Name could have been Ashley) the bud tender who helped me today around 10:15 / 10:30 AM. They were very helpful and very friendly and really listened and helped me immensely.
    Mark M.
    Mark M.
    1653024295
    Great vibes and amazing products! Really enjoyed my visit. Ive been really loving the high quality products, knowledgeable staff and good prices
    Alexis B.
    Alexis B.
    1651285338
    The manager Ashley was so helpful and super nice and so professional. she made the experience lovely and will definitely be coming back just because of her! :))
    Beech B.
    Beech B.
    1650501632
    It doesn't matter which location I go to...these guys are friendly, helpful and quick for getting orders ready!*As busy as they were today, these guys were smiling and engaging with everyone waiting. And even with it being 4/20 the wait time was more than reasonable... maybe 30 minutes...at worst. That's with the limit of people allowed in the lobby due to COVID restrictions.The online chat is still as good today as it's ever been!
    SA A.
    SA A.
    1650421181
    Great place and friendly employees. I have had no experience with cannabis, and Maddie was very helpful, helping me choose products that would help with the pain. I learned much from her, she was patient with me, all the while with a smile and her friendly personality.
    Shelby T.
    Shelby T.
    1648553801
    Being a first-time patient I didn't realize that a lot of patients just are picking up and that only certain amount of people can go into little store. As a security measure you have to sit in like a waiting room and then you're called into a store would you go see someone at the register like I wasn't even able to look around,.... But the reason is because I got there on Sunday at like 7:30 and they close at 8:00. I felt super pressure to go fast, not a fault but my own probably... In hindsight I should have just left and came back another day but I didn't, so I wasn't able to look around the store I would just talk to man at the desk who was very nice and accommodating
    Joshua O.
    Joshua O.
    1648550006
    Excellent customer service. Lexie was very friendly, patient and helpful in helping us find what we were looking for as first time patients.
    Mark S.
    Mark S.
    1647975924
    Always well stocked. My go to place for my medicine. Quick friendly easy. I love this place
    J. J.
    J. J.
    1647893439
    Great location, it's very nice inside. Staff is welcoming and eager to make sure you are properly taken care of. Can't really ask for more. Update I still come regularly and appreciate everyone here.
    healy C.
    healy C.
    1647522719
    Love coming here! the staff is super helpful and so so friendly 🙂 Lexie is the sweetest and is always the first smiling face i see
    Taylor S.
    Taylor S.
    1646861730
    Maddie is such a sweetheart! What a cool individual! 😎 Everyone who works there is always so pleasant and courteous! They have great customer service (especially maddie) and they always answer your questions if you might not be familiar with something. Small cute. I drive all the way from orange park for this awesome store!
    John G.
    John G.
    1646084589
    Professional. Superb product knowledge. Goes above and beyond providing options of product. Nice people too.
    Faizah M.
    Faizah M.
    1646081393
    Quick fill time excellent customer service....LOVE THIS LOCATION NEVER A LONG PROCESS
    Frank C.
    Frank C.
    1644167496
    This happens to be my favorite location. Never a long wait, super quick and easy and the staff is absolutely wonderful. Thanks😘
    Hailey P.
    Hailey P.
    1642876482
    I went into Trulieve the other day for the first time, and I had the best experience.. Maddie provided me with so much information that guided me in the right direction to help with my pain relief. It was my first time at a dispensary, and I don't think I'll need to venture out... Will be back, and asking for Maddie!! Thank you so much Trulieve!!!!
    Jeremiah T.
    Jeremiah T.
    1642303078
    I have to say not to bash on anyone or the company but things were really slow in the beginning but customer service at the Arrowhead store has gotten tremendously better, faster, & more efficient
    Casey B.
    Casey B.
    1639173614
    Really nice, clean, professional. The girls that helped me were really nice and friendly.
    Marshall B.
    Marshall B.
    1638227381
    This was honestly the first good experience I've had at a Trulieve. Lauren was great; super friendly, knowledgeable, and helped me get the right medicine for me. Will definitely be back!
    Robert M.
    Robert M.
    1637693777
    Good to be off San Jose .staff very friendly and down to earth. Area where sales take place very loud hard hear and place orders. The room could be better used without the display area
    James M.
    James M.
    1636860876
    What can I say, Trulieve is not only #1 in the state of Florida but also #1 in the nation for a reason !! A much larger and better selection on everything from flower, to edibles, to concentrates, etc. than anyone else. Extremely nice and knowledgeable staff. This particular Trulieve is in a very awesome location as it is nestled right in the heart of the community of Mandarin. They offer several different ways to accumulate discounts, and run daily and weekly specials, sometimes in addition to these discounts. There is a way for everyone to accumulate savings. I have noticed Trulieve also tends to carry higher percentages (strength) on their products than other dispensary chains, on average. If you have not yet, check out a Trulieve location soon.
    J. J.
    J. J.
    1636656138
    Great location, it's very nice inside. Staff is welcoming and eager to make sure you are properly taken care of. Can't really ask for more.
    Lynn F.
    Lynn F.
    1632748782
    The employees at this location are always friendly, helpful and ready to assist. Every time I come in Eric is always greeting customers and always has a smile on his face. Maddie was also wonderful, happy and ready to assist. Thank you so much for making customers feel like a priority!
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