I just have to say the staff at this one on San Jose has to be the sweetest most helpful people ever. I had the… privilege of being helped by Alex. She is absolutely amazing. I recommend her to everybody. She explains stuff and help you so if you literally need someone to explain it to you that will not make you feel stupid like some places do and help you figure out the right stuff for what you need it for please see Alex On San Jose she will help you out . Thank you to everyone here for making me not feel weird for having so many questions. Y’all are amazing keep up the good work.read more
Love the place and the experience every time. Very clean, well managed, always have great deals, gifts and products.… Not to mention everyone working there is very kind, hospitable and makes me feel welcome. Today, I was helped by Alex who’s very sweet, bubbly and exudes energy. She answered all my questions and took care of everything with a big heart-warming smile. Trulieve has been great in general, but this is definitely my favorite location.read more
Chelsey and Matthew are absolutely AMAZING! Everyone truly was so friendly, educated, and open to answer all… customer’s questions. Can really tell this place takes care of their customers AND employees…which really makes such a difference in the customer total experience! They have my business for a long time coming 🙂read more
Very happy with my experience here. It was quite busy when I arrived but the wait was not long. Tony at the front door… was very nice and quick to help. Trace was very nice, extremely helpful with my questions, and personable. Will definitely be returning!read more
Great experience every time I visit. Service is fun, friendly, informative and prompt. Lots of variety, convenient… hours AND DO NOT SLEEP ON THE $20 DEALS Y’ALL!! Great quality flower (some 20%+) at a NICE PRICE! Super Nova is my go-to. Personally not a fan of ground flower but they have 7G deals on that too. John is perfect if you need suggestions and Matt took great care of me most recently (he also sells amazing hand-wrapped jewelry if you’re into that sort of thing!). Definitely recommend this dispensary!read more
Everybody is always super nice. The people working there are extremely knowledgeable in all aspects and really want the… best for us. I had so many questions when I first walked I and they answered all of them. They explain everything fully and simply. I’m go glad I found them and recommend them to everybodyread more
This is by far the BEST Trulieve location I have been too. The staff are ALL soooo very helpful and welcoming. Great… Customer service and you can tell everyone who works there is genuinely nice and enjoys their jobs. I love how they will answer my 100 questions with a smile 😃, and I never feel rushed. You guys rock!! Thank you!! 😊🤗read more
This is by far the best dispensary in Jacksonville! Don’t walk but run!!!The staff is not only hospitable, they all… are so knowledgeable. Whether you are a first-time client or you have been there since the beginning you know you are in good hands when you walk through the door.Tony has been a huge help to me with figuring out the best products for me and has taught me what to use and when the best time to use it is. Tony always has a smile on his face and goes above and beyond for his clients. Tony isn’t the only one that you should go and see, I really can’t say enough about how friendly and knowledgeable all the staff is… Thanks Tony, Maddy, Alex, Jessica, Bradly, Jason, Ashley, Trace and Jacob, yall have made being a client at the Jacksonville Arrowhead Trulieve a wonderful experience!read more
First time patient/ visit. The young man who greeted us was very polite and pleasant. The young man who talked to my… Wife, ( caregiver) and I listened perfectly. Having multiple medical needs, he was very helpful. Selections with explanations were very helpful. I was assured any future needs/questions, would be handled. We are more than pleased. Ratified first time customer.read more
Always have a smooth, stress free experience here. Their communication is key! No showing up to a fulfilled order and… not being able to take it because of not having enough on your Rex they call before and help you find an alternative!read more
Good to be off San Jose .staff very friendly and down to earth. Area where sales take place very loud hard hear and… place orders. The room could be better used without the display arearead more
Good to be off San Jose .staff very friendly and down to earth. Area where sales take place very loud hard hear and… place orders. The room could be better used without the display arearead more
I have seen some truly unprofessional things at this location the pink haired girl that used to work the front told me… her boss set her up to date one of the managers Tony. Well fast forward I later saw him scream at her and other coworkers in front of patients which she told me he was jealous over her talking to patients and her other male coworkers. And also that she was pretty sure he does coke this last time I went in there was no better the GM went off on a patient for having her son help her and when I asked about the girl was told she and her other coworker got fired even though I seen Tony the manager in there still. Very bad vibes avoid this place at all costread more
Kinda small with only 4 lines but stocked and open. As always the bud tenders are delightful and knowledgeable. Got my… favorites back in stock.Got a good deal on Fri-ALL Flower-35% OFF today and daily deals on top of that and the cherry is the promo of $50 off $50 or more till 6/30 can’t pass on a great deal like this.read more
The GM was the rudest person I’ve come across in a long time. This is the third time I’ve visited the establishment … the first two time were very enjoyable but this time No. The gentleman that waited on me was either new or just wasn’t sure of him self. I always have my son with me because he knows my problems and is more knowledgeable about things. We had no problems in the past but as I said today the GM was a very rude person.read more
ERIKK, he has on multiple occasions been an absolute treasure and such a bright light about him. Even when he’s not… having the best day, he does what he can to help others. A true giver, and deserves all the accolades you can give him. Don’t ever let him go. I’d like to see him every time I come to this shop.read more
Professionals who know their products and they really do listen to your needs and wants. They go above and beyond to… make sure you are happy and taken care of. Very clean building! Great Staff. Very friendly. I’d like to call out Amanda (Name could have been Ashley) the bud tender who helped me today around 10:15 / 10:30 AM. They were very helpful and very friendly and really listened and helped me immensely.read more
Great vibes and amazing products! Really enjoyed my visit. Ive been really loving the high quality products,… knowledgeable staff and good pricesread more
The manager Ashley was so helpful and super nice and so professional. she made the experience lovely and will… definitely be coming back just because of her! :))read more
It doesn’t matter which location I go to…these guys are friendly, helpful and quick for getting orders ready!*As… busy as they were today, these guys were smiling and engaging with everyone waiting. And even with it being 4/20 the wait time was more than reasonable… maybe 30 minutes…at worst. That’s with the limit of people allowed in the lobby due to COVID restrictions.The online chat is still as good today as it’s ever been!read more
Great place and friendly employees. I have had no experience with cannabis, and Maddie was very helpful, helping me… choose products that would help with the pain. I learned much from her, she was patient with me, all the while with a smile and her friendly personality.read more
Being a first-time patient I didn’t realize that a lot of patients just are picking up and that only certain amount of… people can go into little store. As a security measure you have to sit in like a waiting room and then you’re called into a store would you go see someone at the register like I wasn’t even able to look around,…. But the reason is because I got there on Sunday at like 7:30 and they close at 8:00. I felt super pressure to go fast, not a fault but my own probably… In hindsight I should have just left and came back another day but I didn’t, so I wasn’t able to look around the store I would just talk to man at the desk who was very nice and accommodatingread more
Excellent customer service. Lexie was very friendly, patient and helpful in helping us find what we were looking for as… first time patients.read more
Always well stocked. My go to place for my medicine. Quick friendly easy. I love this place
Great location, it’s very nice inside. Staff is welcoming and eager to make sure you are properly taken care of. Can’t… really ask for more. Update I still come regularly and appreciate everyone here.read more
Love coming here! the staff is super helpful and so so friendly 🙂 Lexie is the sweetest and is always the first… smiling face i seeread more
Maddie is such a sweetheart! What a cool individual! 😎 Everyone who works there is always so pleasant and… courteous! They have great customer service (especially maddie) and they always answer your questions if you might not be familiar with something. Small cute. I drive all the way from orange park for this awesome store!read more
Professional. Superb product knowledge. Goes above and beyond providing options of product. Nice people too.
Quick fill time excellent customer service….LOVE THIS LOCATION NEVER A LONG PROCESS
This happens to be my favorite location. Never a long wait, super quick and easy and the staff is absolutely wonderful.… Thanks😘read more
I went into Trulieve the other day for the first time, and I had the best experience.. Maddie provided me with so much… information that guided me in the right direction to help with my pain relief. It was my first time at a dispensary, and I don’t think I’ll need to venture out… Will be back, and asking for Maddie!! Thank you so much Trulieve!!!!read more
I have to say not to bash on anyone or the company but things were really slow in the beginning but customer service at… the Arrowhead store has gotten tremendously better, faster, & more efficientread more
Really nice, clean, professional. The girls that helped me were really nice and friendly.
This was honestly the first good experience I’ve had at a Trulieve. Lauren was great; super friendly, knowledgeable,… and helped me get the right medicine for me. Will definitely be back!read more
Good to be off San Jose .staff very friendly and down to earth. Area where sales take place very loud hard hear and… place orders. The room could be better used without the display arearead more
What can I say, Trulieve is not only #1 in the state of Florida but also #1 in the nation for a reason !! A much… larger and better selection on everything from flower, to edibles, to concentrates, etc. than anyone else. Extremely nice and knowledgeable staff. This particular Trulieve is in a very awesome location as it is nestled right in the heart of the community of Mandarin. They offer several different ways to accumulate discounts, and run daily and weekly specials, sometimes in addition to these discounts. There is a way for everyone to accumulate savings. I have noticed Trulieve also tends to carry higher percentages (strength) on their products than other dispensary chains, on average. If you have not yet, check out a Trulieve location soon.read more
Great location, it’s very nice inside. Staff is welcoming and eager to make sure you are properly taken care of. Can’t… really ask for more.read more
The employees at this location are always friendly, helpful and ready to assist. Every time I come in Eric is always… greeting customers and always has a smile on his face. Maddie was also wonderful, happy and ready to assist. Thank you so much for making customers feel like a priority!read more