Trulieve Dispensary in Naval Air Station Key West, FL
Based on 529 reviews
Marlohe M.
1722014431
Best edibles in Florida! I love the Sativa gummies. The ROS ones are super trippy and relaxation. Great flavors and taste. The chocolates are good too. Very trippy during the day. I didn't care so much for the fuzzy drink powder. The taste wasn't so good. The cookies are ok.Looking for expansion in their edible lines. Probably won't come until recreational is legalized. Thankful for the legalization efforts they do. Have fun and be safe! Highly recommend! The pineapple Express flower is our favorite for smoking.
Tristin B.
1712524456
So i buy from them service is ok but upon a hunch i decided check the weight of my purchase and to my discovery all my 3.5s are weighing at 2.7 or 2.9 there skimping the weight of the 3.5 that its suppose to be and there taxing our med accounts flower as if its 3.5 and were getting ripped off ill be making a youtube video from purchase to weight to show others who shop here to check your orders...
ScottyGLLC “Scotty G.
1710268565
Express and sitting in waiting room for over 20 minutes.No Manager present. Front desk confused.Go by SOP and know who is infront of you.Need brand to be consistent
Katie D.
1708908636
Glad we have one in key west. But this whole establishment needs to do better. Came in with no one in line ahead of me and still waited 30 mins before someone came and got me. Pretty ridiculous if you ask me. Why is there even a wait room? Be like surterra or MUV
Quentin S.
1707244534
Ordered on 19 March 2023, four items and a lighter. I went to the store an hour later and was told that it would be at least an hour wait. I asked if I could just buy the lighter and comeback later and was told it will be an hour wait. What a SCAM!!! Do yourself a favor, go to MÜV or Surterra. Way better customer service and way better product.***UPDATE***The managers response below my review is a standard response, this Trulieve Location is still the absolute worst for customer service, nor do they care about any of these reviews. You still have hour long wait times AFTER you get the email that says "Your order is ready to be picked up"
Oksana K.
1704673978
I am current Employee at this location, from employee's perspective and patients side the Flower and service is always matching up with efficiency and good quality for affordable prices. I will say I wish some of the patients were more patient and considered the fact that are other patients shopping and have their needs to be served as well, not wait 3 minutes and comment negatively about the service , you have to wait every where in life and consider the fact that there are other patients being served that have needs, I had a patient wait 3 minutes and say something negative about the service when we had two budtenders and two patients being served . I wish people would stop looking for reasons to write a negative review.
Stephane S.
1703423304
Brutal service, they took my ID card and never returned it. They found it then never called to tell me they still had it. When I called I was promised it would be mailed the next day st the latest. I phone back 4 days later it's still in yheir safe and they can seem to afford a stamp the supervisor told me. Then it's "were too busy" apparently they're to busy yo fix their screw up. If you spend they'll serve you but once you left them your money you then become scum under their shoes. The management is brutal, their customer help line is a complete joke. And they are a bunch of lying scum. I will continue to post negative reviews until my ID card is returned. You are the absolute worst customer service in the industry. Multi million dollar company and can't afford stamps. Is that a pure lie or what. STAY AWAY. GO TO SUNBURN, LESS MONEY MORE SERVICE.. JUST DOWN THE STREET.
Ryan M.
1700333580
Ridiculous wait times. The way this place is set up too, is like they have Pablo Escobar in the back.. If you have a guest with you, they cannot speak or ask questions or anything because they don't have a med card... Trulieve should be ashamed of themselves for helping to hold back the industry with their ridiculous secrative-ness. Go to Surterra. Surterra has little to no wait times, way better location, and they have no problem with letting people look and even ask questions if they wish...UPDATE: The owners reply is nothing more than a generic, pasted response, proving further how much this place sucks...GO TO SURTERRA OR MUV!!
Regina K.
1694218552
I have put in multiple orders but on this date I canceled all my plans waiting for them to show up somewhere between 8 AM and 8 pm,and here I am still waiting and waiting. They have my phone number so they could text me to let me know they will not be here today but here it is after 8 o’clock, so I canceled my plans, all day!!!!and waited. Did I already say that?
Amy C.
1694119663
Zack…he makes every visit a diggity dog dang PLEASURE! Love seeing his face behind the register! Trulieve, you are blessed with Zack, so treat him well.
Tyla C.
1691176190
Heidi was amazing!!!! From the moment I walked in her warm energy was so pleasant and refreshing what a wonderful experience. Great stuff too thanks yall
Bruce A.
1690464452
This place is an absolute joke. 30-45 min wait times whether there is one person ahead of you or not. At Surterra you dont even have time to sit down before your order is ready.
Victoria W
1686495878
Had an amazing experience with Heidi and Lou! Great customer service and commitment to patients well-being. Really appreciated them going the extra "mile" in helping me out 💗
keywestspearguns
1683504877
The last of three times I went to this store- waited over an hour and still went home with nothing. This is the worst store of any kind I have ever been in. Who else makes you exit an hour and a half( today- just now)??I went there at 6:34- they said they would text me when my spot in line was ready. So I hung around downtown waiting till 7:39 they text me. I got there at 7:44. They have another 11 people waiting on line. Guy tells me I’m still on line.they close in 15 minutes from that moment with 11 people in the store. Half those people including me get nothing. This store has 14 registers. They only EVER have 2-3 people working- counting the front desk person. I have wasted enough of my time on this place. How much is your time worth?
Joel E.
1683136804
The five star review is for the people that work there and the product. However, the clients are the ones that irritate me. There always seems to be someone in the bunch that takes forever to figure out what they want as if they’ve never smoked before. Don’t inconvenience people in the lobby with your learning curve. Go to the website. Find out what they have. If you have any questions google it. Educate yourself instead of wasting our time.
Sioux M.
1682141393
I really like this store. Zack always greeting me with a smile and such a sweet demeanor and mad props to Heidi. I saw her on 4/21 working her A$$ off with an over packed store with a smile and nothing but patience and care for customers in shop. It was so busy I came back later in the evening and same deal. Busy as hell. Heidi was still smiling and dealing with every attitude that came through the door like a pro. Well done! Thanks guys. You all rock!!
Quentin S.
1679249230
Ordered on 19 March 2023, four items and a lighter. I went to the store an hour later and was told that it would be at least an hour wait. I asked if I could just buy the lighter and comeback later and was told it will be an hour wait. What a SCAM!!! Do yourself a favor, go to MÜV or Surterra. Way better customer service and way better product.
Michael P.
1678040194
I really like truelieve never had a problem professional staff great products nice store fronts. however the location in key West I was greeted by the most unfriendly older women staff member. She told me they didn't care if their store sold any product. So I left without product went to muv. Feel bad for u bud tenders no tips with the hag up front. Go to muv more professional staff great product.
Ryan M.
1676908070
Ridiculous wait times. The way this place is set up too, is like they have Pablo Escobar in the back.. If you have a guest with you, they cannot speak or ask questions or anything because they don't have a med card... Trulieve should be ashamed of themselves for helping to hold back the industry with their ridiculous secrative-ness. Go to Surterra. Surterra has little to no wait times, way better location, and they have no problem with letting people look and even ask questions if they wish...
jon K.
1676127662
This place is awesome, great rotating inventory. Sean is super nice always greeting me with a smile and he even lets me know when my card is about to expire, super helpful guy. Also Christina helped me with some meditation stuff she is super nice. This great place is made better with the staff that goes out of their way to connect with customers.
Julie T.
1675019350
I always have a good visit here. Liam has helped me several times and is thorough and patient and truly wants you to get exactly what you want. 5 stars for sure. Thanks, guys!
David R.
1674608325
Got the officer orange flower and it has a great taste and Heidi in the front desk surely brighten my day up with her positive energy as well as the budtender seje who also was very positive and very knowledgeable on the products
Nicole F.
1674159498
So thankful there is such a wonderful location here in the keys with such great employees like Heidi who offers cold water upon arrival and just gets you in and out seamlessly. Only dispo I come to in the keys, keep up the great work!
Fredric R.
1665838856
Well my experience is mixed since going to True leave on the one hand nobody including management seems to know it all what they're doing there I continually get charged the wrong price or receive the wrong product or sometimes no product at all in the package no I know some of that comes from corporate but the lack of customer service and the lack of knowledge is unbelievable. Now the Saving Grace is I met a woman named Rhiannon who is not only knowledgeable but also in part of that knowledge in a way not to make you feel stupid took more time than she probably should have explaining everything and every possibility. It was a wonderful experience. Now until everybody else gets their act together the only time I will go into the store is when Rhiannon is working so I get the type of service that I expect thank you very much for having her there but I really think you need to work on the rest of the people in that store just my opinion thank you very much for your time bye
David B.
1662762372
Christine. Got a few good laughs out of her. She sold me some stuff. It was a good time. Tipped her 6 dollars because my change was 6 dollars and it seemed like a good idea. Good job, Christine. You're the best 🦖
Lithium W.
1661993165
Christina has to be the nicest employee at Trulieve. She went the extra mile to make sure I got what I needed and was super supportive. Customer service was top notch and overall experience was awesome! 12/10 would recommend.
Kaelyn W.
1661298532
Heidi is my favorite!! Everyone here is so knowledgeable and since moving to key west they have been so friendly and remember me every time! Trulieve Key West runs a very tight ship and I am always in and out incredibly fast and always in a better mood by the time I leave.
Gregory W.
1660562463
Friendly fast service and they have amazing merchandise. I recommend checking this place out well worth it.
Louise “Tootsie” W.
1659722046
Nice large clean store but really no customer service. No smiles, no small talk, no feeling of welcome. I tried to explain I worked at Trulieve but no one cared. Did my exchange and left.
Violet C.
1655893863
The staff is knowledgeable and way helpful. From entering to getting your things. The main objective I've seen with Davis, Heidi, Jeff (maybe Jason?) and the two gals I've forgotten their names are always there with helpful products to try to achieve the desired therapeutic effect. They have even gotten me to try new things and be adventurous.
Jayson B.
1655239339
Amy is awesome! She is always very knowledgeable, personable, and perky. Trulieve is by far my favorite dispensary on the island. On my way back there again (:
URtheEyes O.
1654895584
I had a fantastic first experience at Truelieve in Key West! Jason was my budtender and helped me pick out some great products I’m excited to try thanks to his suggestions. Everyone was so kind and made me feel comfortable being brand new. Will be back!
Susan S.
1654010358
Ordered online 5/30 to take advantage of holiday sales. Delivery was early 5/31. Everything was packaged perfectly and the sales were all reflected in my total.Thanks for helping me during vacation and having products that fix me.
Amy E.
1651793217
I frequently visit Trulieve. It is the best dispensary on the Island, hands down! Today, I had the pleasure of being with Justin. He did a great job looking for the best edible for me!Thanks!
Mike G.
1650554702
Bring a scale to the store? Is that even legal? ITS NECESSARY IF YOU ARE PURCHASING FLOWER FROM TRULIEVE!Horrible experience once again and for the final time with me. I have had several problems in the past with TL, but never have been sold an empty sealed container of flower. They ruined my entire 420 and then some as they incorrectly entered information into my profile and maxed out my disp. amount with this mistake. I live 30 miles from the store and an unable to travel 60 miles to correct THEIR mistake. I plan on contacting the state about this today. I will escalate this as much as I can, I will post about my experience daily so this doesn't happen to anyone else . Ps The young lady I spoke to on the phone advised me that they have had issues with sealed empty containers in the recent past!
Jane H.
1650310734
Trulieve is one of my go to dispensaries. I have a local Trulieve dispensary in Florida that is wonderful. Visiting the Keys on vacation, I walked in so happy and left so disappointed. The lady checking me in was wonderful as was an older man who seemed like the manager. Both top notch! Once I got in the back though, the very young (and seemed very new) patient rep/budtender basically told me every strain I asked for was out even though their website showed in stock. Some he never heard of but showed available online. He kept trying to get me to try different strains I've never heard of. The manager did recommend one that was very good (reason for the extra star) but the stock selection was bare (not even close), the THC amounts did not match and the patient rep had problems ringing me up. Happy they have a place down there, but they need to update their inventory (which might be corporate Trulieve, so I'm not giving them all the blame) and definitely more training for employees. Really appreciated the ice cold water on a blistering day though.
Elle
1649209320
Jose, Kaitlyn, Brandon, Eddie& Amy! 💯 thanks so much guys! Your customer service is superb! 👌 Delivery service is awesome! Drivers are prompt, knowledgeable and super friendly 😄
Daryl R.
1644516022
I had a pickup order. Amy was the Best, she went above an beyond to make my experience Fantastic. Kudos to Amy.
CC L.
1642630819
I want to thank the manager Johnathon for helping me afford to switch to mmj for longterm pain management. He went out of his way to really help me. My stomach ulcers and whole GI are slowly healing from being stuck using pharmaceuticals to deal with the pain from my injuries for so long.I also wanna thank my lovely delivery driver Josh, he's also good communicator and takes care of all the details at the end. I'm so so grateful for the much needed relief, thank you to the great team at Trulieve Key West!!
Brooke Y.
1642213249
When I come home to visit I usually avoid trulieve due to wait times- I never seem to get there at a good time, but Eddie is the reason I’ll come back! He dealt with my indecision perfectly and picked out several things for me that turned out to be exactly what I needed. Super knowledgeable, friendly and patient! Much appreciated!
Mike W.
1639280181
Excellent Location. Friendly staff. Been going here for a long time now… at least a year or so. Eddie is awesome, he is super knowledgeable about different products and always takes the time to explain everything to me properly. He has went out of his way on a couple of occasions to find me products that were not showing in stock online. I usually don’t leave reviews, nor did I have a Google account in my name. However I had to to make an exception and go out of my way to leave a review due to this young mans excellent customer service. Thank you for everything
Elle
1638630841
Jose, Kaitlyn, Brandon & Eddie 💯 thanks so much guys! Your customer service is superb! 🌞👌
Chad L.
1637337501
Eddie was amazing. He took time to explain my options of product and price. I very much appreciated his knowledge, patience and smile. Cathy
Kat N.
1635798819
Excellent service and product. My budtender Cait was very beautiful and knowledgeable,she gave great recommendations! Make sure you tip the staff they deserve it 🙂
Elle
1634487161
Jose and Kaitlyn 💯 thanks so much guys! Your customer service is superb! 🌞👌
L S.
1634246091
Parking was difficult but I drive a F 150. Service was excellent! Look into delivery if you can. If you are doing the Crawl....enjoy!
Whitney M.
1634216576
I visited from Vero last weekend. Staff was very courteous. I was especially pleased with Rhiannon, a talented patient consultant who went above and beyond to make sure I was taken care of. I hope that a member of leadership will reach out to her and offer her some Awardco points. 😁
Jeanne R.
1632771683
We were on vacation and forgot my daddy’s pain medicine. My sister is the one who usually deals with getting him his medication but she wasn’t traveling with us so I was completely clueless as to what to do as my daddy is not in good health to be able to verbalize what he needs. My sister placed an online order for us to go in and pick up at the Key West location. The gentleman who was checking people in put his arm around me and told me everything was going to be okay and they’d take care of whatever my daddy needed. They took care of us very fast and got us what we needed quickly while being so kind throughout the process. Thank you so much for being so kind and compassionate with my family that day and getting my daddy what he needed. ❤️
cody S.
1632340470
The cashier kyle gave me the best service out of anywhere ive ever been too! Was very helpful and got me what I needed. Will definetly be back, this man deserve a promotion/ raise!
Cheyenne T.
1631549804
Trulieve Key West is by far the best around. Everyone from Shakira, Jose, Davis , Nick, Fred, The current manager Rafael and the original manager Alexander always brings a smile to face and mu day full of joy !! Could nevr go wrong shopping there their product are the best !!!!!!!!! PS Brandon was my favorite security guard
jae L.
1631112136
By far my go to dispensary. Jonathan and the guys and gals there at my local key west location really make sure you’re taken care of. If there’s something that you’ve ordered and if they have something potentially better they’ll let you. That’s what I like about them they don’t keep all the good stuff to themselves
Tyrone C.
1630399959
Great staff and good place to pick up my medicine while visiting.
Mike M.
1627862000
Great employees, sadly very shady practices and very inconvenient website refreshes 10 mins after the new product is released which causes me to miss out on a strains I’ve been waiting to come back for weeks like again tonight with Space Age Cake. Also pictured is a $53 “premium” 3.5 which truly looks like a low level operation. Keep your stems even by mini Monday standards this would be suspicious. Seriously questioning your businesses practices. Are you in the business to help or take advantage? No one from support has gotten back to my emails so I’m letting the public know. Maybe this is Muv opportunity to step in on your less than local friendly organization. Again your local staff is more than amazing but this product you supply them with is making you look bad to our community. I’m not the first.
Bride of C.
1626985176
I love how they opened up a location here in Key West, makes commuting a lot more easier. Not only that All employees are highly professional at all times, but they become like family and know exactly how to service each persons personal pallet of taste of products. Shelby was such a delight! Trulieve is the best dispensary by far located in Key West,Fl!
John M.
1625402177
People are quite nice . Parking in front might not always be available so have a back up parking plan just in case . Day time hours usually have less traffic .
arielle D.
1622738333
It was my first time purchasing medical marijuana and Raymond made me feel so comfortable during the entire experience. He treated me like an old friend and was very informative. I hope I get to see him next time I visit in Key West.
Neil G.
1622588989
Great people and relaxing atmosphere, very knowledgeable. I had Kyle assist me and was super helpful. Manager also stepped in to help replace a puffco that had failed and treated me really good, hooked me up.
Justin F.
1622585506
I love their 50mg indica capsules but this is the third time in a row I drove down to spend alot of money on that product and they are out? I very nicely told the manager that they've lost my business to MUV and all he said is " they aren't their competition " not sure who is, but if I was the manager I would make sure that I keep the most popular products well stocked. They've been in business for long enough to know what sells out and to order more to keep up with demand. Idk what's going on there. Great products, bad management
Pamela K.
1622239627
Great products and kind friendly staff always willing to help 👍
Rupert B.
1620954653
Came by this morning and was assisted by Fred the man! Answered all my questions accordingly. Provided quality and professional service. Fred is definitely an asset to the trulieve team. Left with a smile on my face!
Mike H.
1620144001
Great staff, friendly and informative. Kyle was very helpful in assisting me my first time in. Would highly recommend!!!!!
Julie M.
1617212249
Thank you Jonathan for the great service. Great staff
Daniel B.
1616774759
Great store, Jonathan was a great Host and did the check in super easy and friendly, once insight i was attended by Nick, very nice and super professional answered all of my questions with no hesitation, he is great and i will go back to him next time. These guys are awesome.
Chelsea
1615551529
I have been to a handful of Trulieve’s but I had a particularly great experience at this Trulieve! The staff was extremely welcoming and friendly.
David R.
1614122656
Went on a trip for three months and they welcomed me back with open arms! Susannah is a very awesome bud tender was very good with recommendations and communication
Laurie H.
1608649022
We were at the Key West location and it was great. I want to say the woman's name was Amy or Eve, it was a short name but, she was big on information. I usually get delivery from Trulieve, with Vic as my delivery person. Shout out to them both, they are doing a great job. We often hear of bad employees and not enough of the praise for the caring and giving folks we have helping us medicate. Thanks to all. Shout out to the elderly gentlemen that always seems to be a mainstay at the Duval location, too. Thanks! Happy Holidays.⛱
David D.
1607700784
Great products. But supper slow service. I arrived on a morning 4 minutes before they opened (1st in line) to pickup an online order. 8 minutes later they opened. I didn't get served for 25 MINUTES! I WAS FIRST IN LINE! Although there are times I've waited 40 minutes. Plus they put the store on Duval st. Locals hate going to Duval st.
Thomas S.
1605467792
Very good store. Nice staff n always a big selection. Only gave 4 stars cause they do take a long time to serve people, the average wait time for me has been 15-20 min. in the lobby just to get to the back room to make my purchase. I think they could really improve in that aspect but everything else is spot on.
Nesta V.
1603811516
Loving the Trulieve KEY WEST delivery service!! Vic & Darren are great people and always on time! Very personable, professional and polite! Appreciate your service and for making at home deliveries possible.
Patrick S.
1603585126
Visiting Key West with my family and I stumbled upon Trulieve on Duval Street. This is my first time at this particular dispensary. I've heard a lot about their great products and Josh C really helped explain a good amount of them. Was really excited about his knowledge of the new edibles available. Definitely going to give my local Trulieve more attention.
J. K. B.
1602889332
The products are amazing. The staff is so friendly. It is an actual pleasure to visit this dispensary - even before I've medicated and can deal with people. Prices are fair. Products are potent. I wouldn't go anywhere else on the island. I would give them a bonus star... if I could.
JC C
1601407971
Like all Trulieve centers I've visited in S Florida, the staff were friendly, knowledgeable, focused on transaction. My only issue is inventory. Because they ARE the best dispensary in KW, they run out of stock often. I wish inventory was more dependable.And people consider before complaining about "waiting". I've been WAITING 45 YEARS 🌴!! Be THANKFUL you can walk into a store and buy happiness - finally.Really the wait is never more than 15 minutes average.
Edison E.
1601398045
Every time, every single time I go to this location I have a great experience. Everyone is knowledge and extremely friendly. Jose, Cody, Charles, Justin, Nick, both bearded Josh and tall Josh, even both of the security guards are friendly and helpful. As a retail management professional of over 12 years, this site and its staff is always on point with service and smiles. Thanks guys!!.
Tammy S.
1601325143
I live 45 minutes from the nearest Trulieve so I order online and have it delivered. I have to tell you my delivery guys, Vic and Darren are the BEST!!! They go out of their way to make you smile and they are super helpful and they are both very Positive people which I really love and respect so much. If I have any questions they are my go to because they are super knowledgable as well. Since they have been my only contact with Trulieve I give them a 10 out of 10!! Thanks guys!
Jamie B.
1601146964
Love the setup, staff is always friendly when helping me out. Charles was very helpful and knew the menu off the top off his head, helped me greatly!
Lex, Wife and Boy M.
1600605103
Best selection on the island
Unmasked U.
1600563220
This is a review of edibles that have been sold now that the State has approved them. I purchased online so when u pick up everything is pretty much bagged and ready to go so not much discussion about the products purchased. I get home excited to have the new TruGels Watermelon gummy's. 0.170% THC WTH WYTF? What's the point of selling something with less than 1% of THC in each drop or whatever. The state mandate is nothing more than 10mgs per serving or 20mgs in a multi serving edible.0.170% THC???I just paid $25 for basically watermelon flavored Dots.They say u never have a second time to make a good first impression....2 stars because they taste great, for candy.
Stacie S.
1600552202
Michael Young is amazing. He can run fast and jump high and i adore him....however Altovise can run faster and jump higher and also clearly had been practicing her ninja moves for my arrival which. COME ON YALL. Seriously? Above and beyond.
Megan S.
1600546853
Josh C was amazing and super Knowledgeable! Great deals on the ground!
Kristen D.
1600218204
Every single person that works there is so nice and helpful. I’ve had so many great experiences with the staff at the key west location. Especially Charles and sue and Davis. I can’t name one employee that I don’t like .
Amy S.
1600130689
Always friendly and efficient, the Trulieve Key West staff truly shine! My favorite is Joseph, whose greeting is warm and caring. The Trulieve Key West's facility is clean and well spaced. A great shopping experience!
Christina H.
1600089368
Nick was awesome on my first trip to Trulieve!! Very informative and energetic, you could tell he enjoyed his job.
Beija L.
1599398725
Always informative and helpful when it comes to questions about their products. I had Cody Help me and he was very kind and answered all of my questions that I had and was very knowledgeable. He helped me pick which would be best for me and let me know about the different products they have.Andy is also a big help when ever I shop. He lets me know how everything works and how to replace coils for my pen and always greets me when I arrive with a smile.If your looking for a place where you’re treated like family shop at Trulieve Key west. 😊
Capt P.
1599141649
This is an amazing dispensary. With great customer service.
Giordan D.
1599070135
josh c and andy were very helpful for my first time @ trulieve experience! knowledgeable staff.
Vixen J.
1598218153
I had a great experience. I wasn’t aware of how to look for what products and a gentlemen named Cody was very informative. He had a great personality and made me feel welcomed. Thank you!
Michey M.
1598034186
Always a pleasure shopping at this location. Everyone is always so helpful and knowledgeable. Thanks to Cody for the reccomendations. 🤙🏽And also thanks to Amy for always being so sweet. ✌🏽
lil hunt aka H.
1598027612
I love coming to trulieve Key West. This place is always so clean and so well organized the staff is also friendly I think my favorite thing about it is that you can request your favorite cashier to take care of you . I normally request Cody even though he's new he knows what he is selling and is very quick and efficient he also makes great suggestions just let him know what's the problem and he'll find the right product for you. I definitely would suggest going to trulieve key west and I would highly recommend that you asked for Cody to be your cashier and don't forget tips are appreciated have fun everybody stay safe out there
Jesus M Rosa J.
1597431858
Great place, ordered for pickup was able to change to a walk-in
Aj M.
1596476690
My boy Joshua L and Cody Daley be killing in there(always getting the update) and Dalton is absolutely always on the ball💪🏾🎯back an forth an put all your recommendations into consideration✅😎 including all love from the employees front and back doing a phenomenal job showing happiness with big smiles all the time and try too go the extra mile🐐 our Truelievers are snapping on everything✊🏽🤘🏽
Adam J.
1596245815
Trulieve is amazing and professional vibe a fresh and secure service. Cold. Always cold)) I been a customer with them now for couple weeks. Getting to know the product and what's available so helpful. The staff to me is what really what makes it while. To all the trulieve staff. I am amazed I love em all. I like there story's and Intel on the product. Yay let's talk Cannabis)Ooo Okay)). Getting the scoop on what's out and new and interesting. It's healing and makes my day. I hope we'll for this business during these days and times we face And to the success of all the staff. They are the best!!!! Rock my world every visit!☺️❤️😊
Super M.
1596062037
Trulieve Key West is the only store I shop at in the keys for several reasons: They're efficient, friendly, and knowledgeable of their products. Recently, Jose and Cody had processed my pick-up order as well as assisting me with a defective product. Jose has helped me in the past several times and Cody I just met today. They had me laughing the whole time I was there, and it was nice to forget about COVID for a minute. Maybe that Clark Kent guy will write a story about your good work keeping your customer's spirits up. Thank you Jose, Cody, and all the rest of the Trulieve Key West staff.Keep up the good work!
Alfred M.
1595954676
As expected the staff here are always professional and courteous and super helpful. This location has lots of staff available on peak hours so it moves along pretty fast.My only complaints would be at corporate for not providing enough inventory for the local customers. The website is a joke so ordering online sucks and driving to Duval multiple times per week is a drag especially with the coronavirus but thankful the people here make it fun. Its always a party like atmosphere at Trulieve!
Mathaniel T
1595513365
Excellent service and accommodations. In and out for me, on a Saturday afternoon. Only for stars because, only one strain of flower available at that time. All though it be very good strain, I needed variety. Maybe next time?
Kirsten S.
1595461230
Jose and Bari were so sweet to me! Every employee here has amazing customer service skills, but these two blew it out of the water. A stressless experience for my chronically stressed out brain is EXACTLY what I needed today!! Thank you guys so much for the amazing service!
Sue B.
1593271836
Wow ! Excellent. I just tried sour OG chem at over 28%. It is a beautiful strain,great body buzz with over all happy feeling like floating on a cloud. This is my new favorite along with papaya cake🤗. Good morning and what a great day to try pineapple upside down cake. 3 puffs and you will talk for at least an hour, very powerful sativa. Then I slowed my roll with Afghan triangle and I am walking on sunshine 😊.
Sue B.
1592604839
Wow ! Excellent. I just tried sour OG chem at over 28%. It is a beautiful strain,great body buzz with over all happy feeling like floating on a cloud. This is my new favorite along with papaya cake🤗
mesci A.
1590599537
Very professional, proficient and very well informed staff. The best dispensary in town. Any Mayo, was amazing. Answered all my questions with patience along with excellent customer service.
Eric D.
1589843918
been here numerous times. Always busy so I expect the wait. So decided to order online and hopefully skip waiting in the lobby. It took an hour for the online order to be ready... (1 jar or flower is all I ordered ) and when I got there I still had to wait in the lobby for the 2 other people in there already. They obviously didn’t order online with the amount of time they spent in back. So not sure what happened this time. Thumbs down for the store. The bud tenders are always helpful though
John K.
1589822374
First time in the Key West store and Trulieve in general. All the employees I interacted with were kind and knowledgeable. Also clearly worried about each other’s safety. The lady up front I didn’t get her name, but she had long hair up in a tail, and worked in the morning shift. My tender was Michael. Also very kind, and very helpful. Answered all of my somewhat dumb questions with good informed answers.
Tatiana A.
1588195580
First time at Trulieve & I will never go anywhere else! As soon as you walk in your greeted & given a warm smile by the woman in the front (didn’t get her name sorry). Very quick, not a long wait & the staff is amazing! I was helped by Amy & she was super sweet! Very knowledgeable of the products & loves to help! I went to pick up a first time order & the whole process was easy even for my first time, Amy even helped me change & add some things that were better for me. I ended up walking out with a bunch of stuff at a great price. Highly recommended, thank you Alexander the GM for having such an amazing & sweet team at Trulieve on Duval St. Check them out!
Michael M.
1587333597
While the staff are all excellent it is hard to mention anyone by name, the truth is you’re in good hand with them all. I must say Amy goes out if her way to offer the complete customer service experience. She recently made me away of the new Paradise Waits strain. All I can say it was a superb recommendation, thank Amy.
Lesley P.
1586196452
I absolutely love this dispensary. True to their word on making you a satisfied customer. All the employees are great one employee Michael, was very helpful and took extra time explaining things to me. Another employee today named Andrew, and his coworker Jinny assisted me today in my purchase. I tried the CO2 cartridge in the 9lb hammer. Love it. Great earthy tasted like discussed. All the employees are knowledgeable and are not pushy on products.
Aaron H.
1584625958
Very sufficient and quick too. The staff was super helpful with questions and friendly at that too. Especially Any Mayo who helped guide me along with the right products that were most suitable for me. Good energy. The prices are reasonable given the great quality you'll receive. Well worth the price and the visit.
J
1584540093
Michael was the best. Very knowledgeable and extremely pleasant. From the moment I walked in the door I felt that everyone cared about me and making sure I got my needs met. My doctor informed me that this would help and the staff was able to direct me as to which medication would be the most beneficial. Consider me a very satisfied customer and I am very happy with the service provided by Michael my consultant.
Insatiable C.
1584479634
Trulieve on Duval is one of the best additions to our town. Amazing vibe, great consultants and perfect product line. If you get a chance to get Michael as your ‘tender your days gonna be perfect. Much love ❤️
CAPT. RICK A.
1582589691
Visiting the Key West Trulieve is always a pleasure. Their staff are all very friendly and professional. The atmosphere makes you feel like you're more than just a customer to them. The entire staff makes one feel like you've stepped into a gathering of knowledgeable friends, but on my last three visits to Trulieve, I was aided by Michael, Davis and Mr. Darren. They all spent that extra time to make sure I understood which products would be most beneficial for me in treating my specific condition. Plus, the product is absolutely amazing and helps me with my pain a lot. It's far superior to the other stores I've visited in the past, which has convinced me that there's no better place to get the products I need from anywhere but Trulieve. The question shouldn't be, "Why go to Trulieve?" It should be, "Why would I go anywhere else but Trulieve." I know Trulieve is a business and I don't want it to seem like the store and staff are anything but professional, because they are, but it's a very warm and welcoming experience and I can't imagine ever shopping anywhere else for the products I need. A big thank you to the staff and owners of Trulieve!
JC C
1575249865
Like all Trulieve centers I've visited in S Florida, the staff were friendly, knowledgeable, focused on transaction. My only issue is inventory. Because they ARE the best dispensary in KW, they run out of stock often. Thankfully deliveries come 3X a week, still I wish it was more dependable.And people consider before complaining about "waiting". I've been WAITING 45 YEARS 🌴!! Be THANKFUL you can walk into a store and buy happiness - finally.Really the wait is never more than 15 minutes average.
400 Duval St
Naval Air Station Key West, FL 33040
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CLOSED
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Payment Methods:
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TRULIEVE Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 40% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
- Veterans Discount: 20% Off ( Stackable Up To 30% Off)
- Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
- SNAP Discount: 10% Off (Stackable up To 30% Off)
- Birthday Discount: 25% Off Purchase (Not Stackable)
- Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
- Pediatric Discount: 20% Off (Stackable up to 30% Off)
- Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
- Refer A Friend: Both Receive 50% Off
- Visit Trulieve’s Home Page
ABOUT THIS DISPENSARY
Trulieve, located at 400 Duval St in Naval Air Station Key West, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: No
Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.
License Number: MMTC-2015-0005
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in Naval Air Station Key West does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Trulieve
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Trulieve
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in Naval Air Station Key West online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 529 reviews
Marlohe M.
1722014431
Best edibles in Florida! I love the Sativa gummies. The ROS ones are super trippy and relaxation. Great flavors and taste. The chocolates are good too. Very trippy during the day. I didn't care so much for the fuzzy drink powder. The taste wasn't so good. The cookies are ok.Looking for expansion in their edible lines. Probably won't come until recreational is legalized. Thankful for the legalization efforts they do. Have fun and be safe! Highly recommend! The pineapple Express flower is our favorite for smoking.
Tristin B.
1712524456
So i buy from them service is ok but upon a hunch i decided check the weight of my purchase and to my discovery all my 3.5s are weighing at 2.7 or 2.9 there skimping the weight of the 3.5 that its suppose to be and there taxing our med accounts flower as if its 3.5 and were getting ripped off ill be making a youtube video from purchase to weight to show others who shop here to check your orders...
ScottyGLLC “Scotty G.
1710268565
Express and sitting in waiting room for over 20 minutes.No Manager present. Front desk confused.Go by SOP and know who is infront of you.Need brand to be consistent
Katie D.
1708908636
Glad we have one in key west. But this whole establishment needs to do better. Came in with no one in line ahead of me and still waited 30 mins before someone came and got me. Pretty ridiculous if you ask me. Why is there even a wait room? Be like surterra or MUV
Quentin S.
1707244534
Ordered on 19 March 2023, four items and a lighter. I went to the store an hour later and was told that it would be at least an hour wait. I asked if I could just buy the lighter and comeback later and was told it will be an hour wait. What a SCAM!!! Do yourself a favor, go to MÜV or Surterra. Way better customer service and way better product.***UPDATE***The managers response below my review is a standard response, this Trulieve Location is still the absolute worst for customer service, nor do they care about any of these reviews. You still have hour long wait times AFTER you get the email that says "Your order is ready to be picked up"
Oksana K.
1704673978
I am current Employee at this location, from employee's perspective and patients side the Flower and service is always matching up with efficiency and good quality for affordable prices. I will say I wish some of the patients were more patient and considered the fact that are other patients shopping and have their needs to be served as well, not wait 3 minutes and comment negatively about the service , you have to wait every where in life and consider the fact that there are other patients being served that have needs, I had a patient wait 3 minutes and say something negative about the service when we had two budtenders and two patients being served . I wish people would stop looking for reasons to write a negative review.
Stephane S.
1703423304
Brutal service, they took my ID card and never returned it. They found it then never called to tell me they still had it. When I called I was promised it would be mailed the next day st the latest. I phone back 4 days later it's still in yheir safe and they can seem to afford a stamp the supervisor told me. Then it's "were too busy" apparently they're to busy yo fix their screw up. If you spend they'll serve you but once you left them your money you then become scum under their shoes. The management is brutal, their customer help line is a complete joke. And they are a bunch of lying scum. I will continue to post negative reviews until my ID card is returned. You are the absolute worst customer service in the industry. Multi million dollar company and can't afford stamps. Is that a pure lie or what. STAY AWAY. GO TO SUNBURN, LESS MONEY MORE SERVICE.. JUST DOWN THE STREET.
Ryan M.
1700333580
Ridiculous wait times. The way this place is set up too, is like they have Pablo Escobar in the back.. If you have a guest with you, they cannot speak or ask questions or anything because they don't have a med card... Trulieve should be ashamed of themselves for helping to hold back the industry with their ridiculous secrative-ness. Go to Surterra. Surterra has little to no wait times, way better location, and they have no problem with letting people look and even ask questions if they wish...UPDATE: The owners reply is nothing more than a generic, pasted response, proving further how much this place sucks...GO TO SURTERRA OR MUV!!
Regina K.
1694218552
I have put in multiple orders but on this date I canceled all my plans waiting for them to show up somewhere between 8 AM and 8 pm,and here I am still waiting and waiting. They have my phone number so they could text me to let me know they will not be here today but here it is after 8 o’clock, so I canceled my plans, all day!!!!and waited. Did I already say that?
Amy C.
1694119663
Zack…he makes every visit a diggity dog dang PLEASURE! Love seeing his face behind the register! Trulieve, you are blessed with Zack, so treat him well.
Tyla C.
1691176190
Heidi was amazing!!!! From the moment I walked in her warm energy was so pleasant and refreshing what a wonderful experience. Great stuff too thanks yall
Bruce A.
1690464452
This place is an absolute joke. 30-45 min wait times whether there is one person ahead of you or not. At Surterra you dont even have time to sit down before your order is ready.
Victoria W
1686495878
Had an amazing experience with Heidi and Lou! Great customer service and commitment to patients well-being. Really appreciated them going the extra "mile" in helping me out 💗
keywestspearguns
1683504877
The last of three times I went to this store- waited over an hour and still went home with nothing. This is the worst store of any kind I have ever been in. Who else makes you exit an hour and a half( today- just now)??I went there at 6:34- they said they would text me when my spot in line was ready. So I hung around downtown waiting till 7:39 they text me. I got there at 7:44. They have another 11 people waiting on line. Guy tells me I’m still on line.they close in 15 minutes from that moment with 11 people in the store. Half those people including me get nothing. This store has 14 registers. They only EVER have 2-3 people working- counting the front desk person. I have wasted enough of my time on this place. How much is your time worth?
Joel E.
1683136804
The five star review is for the people that work there and the product. However, the clients are the ones that irritate me. There always seems to be someone in the bunch that takes forever to figure out what they want as if they’ve never smoked before. Don’t inconvenience people in the lobby with your learning curve. Go to the website. Find out what they have. If you have any questions google it. Educate yourself instead of wasting our time.
Sioux M.
1682141393
I really like this store. Zack always greeting me with a smile and such a sweet demeanor and mad props to Heidi. I saw her on 4/21 working her A$$ off with an over packed store with a smile and nothing but patience and care for customers in shop. It was so busy I came back later in the evening and same deal. Busy as hell. Heidi was still smiling and dealing with every attitude that came through the door like a pro. Well done! Thanks guys. You all rock!!
Quentin S.
1679249230
Ordered on 19 March 2023, four items and a lighter. I went to the store an hour later and was told that it would be at least an hour wait. I asked if I could just buy the lighter and comeback later and was told it will be an hour wait. What a SCAM!!! Do yourself a favor, go to MÜV or Surterra. Way better customer service and way better product.
Michael P.
1678040194
I really like truelieve never had a problem professional staff great products nice store fronts. however the location in key West I was greeted by the most unfriendly older women staff member. She told me they didn't care if their store sold any product. So I left without product went to muv. Feel bad for u bud tenders no tips with the hag up front. Go to muv more professional staff great product.
Ryan M.
1676908070
Ridiculous wait times. The way this place is set up too, is like they have Pablo Escobar in the back.. If you have a guest with you, they cannot speak or ask questions or anything because they don't have a med card... Trulieve should be ashamed of themselves for helping to hold back the industry with their ridiculous secrative-ness. Go to Surterra. Surterra has little to no wait times, way better location, and they have no problem with letting people look and even ask questions if they wish...
jon K.
1676127662
This place is awesome, great rotating inventory. Sean is super nice always greeting me with a smile and he even lets me know when my card is about to expire, super helpful guy. Also Christina helped me with some meditation stuff she is super nice. This great place is made better with the staff that goes out of their way to connect with customers.
Julie T.
1675019350
I always have a good visit here. Liam has helped me several times and is thorough and patient and truly wants you to get exactly what you want. 5 stars for sure. Thanks, guys!
David R.
1674608325
Got the officer orange flower and it has a great taste and Heidi in the front desk surely brighten my day up with her positive energy as well as the budtender seje who also was very positive and very knowledgeable on the products
Nicole F.
1674159498
So thankful there is such a wonderful location here in the keys with such great employees like Heidi who offers cold water upon arrival and just gets you in and out seamlessly. Only dispo I come to in the keys, keep up the great work!
Fredric R.
1665838856
Well my experience is mixed since going to True leave on the one hand nobody including management seems to know it all what they're doing there I continually get charged the wrong price or receive the wrong product or sometimes no product at all in the package no I know some of that comes from corporate but the lack of customer service and the lack of knowledge is unbelievable. Now the Saving Grace is I met a woman named Rhiannon who is not only knowledgeable but also in part of that knowledge in a way not to make you feel stupid took more time than she probably should have explaining everything and every possibility. It was a wonderful experience. Now until everybody else gets their act together the only time I will go into the store is when Rhiannon is working so I get the type of service that I expect thank you very much for having her there but I really think you need to work on the rest of the people in that store just my opinion thank you very much for your time bye
David B.
1662762372
Christine. Got a few good laughs out of her. She sold me some stuff. It was a good time. Tipped her 6 dollars because my change was 6 dollars and it seemed like a good idea. Good job, Christine. You're the best 🦖
Lithium W.
1661993165
Christina has to be the nicest employee at Trulieve. She went the extra mile to make sure I got what I needed and was super supportive. Customer service was top notch and overall experience was awesome! 12/10 would recommend.
Kaelyn W.
1661298532
Heidi is my favorite!! Everyone here is so knowledgeable and since moving to key west they have been so friendly and remember me every time! Trulieve Key West runs a very tight ship and I am always in and out incredibly fast and always in a better mood by the time I leave.
Gregory W.
1660562463
Friendly fast service and they have amazing merchandise. I recommend checking this place out well worth it.
Louise “Tootsie” W.
1659722046
Nice large clean store but really no customer service. No smiles, no small talk, no feeling of welcome. I tried to explain I worked at Trulieve but no one cared. Did my exchange and left.
Violet C.
1655893863
The staff is knowledgeable and way helpful. From entering to getting your things. The main objective I've seen with Davis, Heidi, Jeff (maybe Jason?) and the two gals I've forgotten their names are always there with helpful products to try to achieve the desired therapeutic effect. They have even gotten me to try new things and be adventurous.
Jayson B.
1655239339
Amy is awesome! She is always very knowledgeable, personable, and perky. Trulieve is by far my favorite dispensary on the island. On my way back there again (:
URtheEyes O.
1654895584
I had a fantastic first experience at Truelieve in Key West! Jason was my budtender and helped me pick out some great products I’m excited to try thanks to his suggestions. Everyone was so kind and made me feel comfortable being brand new. Will be back!
Susan S.
1654010358
Ordered online 5/30 to take advantage of holiday sales. Delivery was early 5/31. Everything was packaged perfectly and the sales were all reflected in my total.Thanks for helping me during vacation and having products that fix me.
Amy E.
1651793217
I frequently visit Trulieve. It is the best dispensary on the Island, hands down! Today, I had the pleasure of being with Justin. He did a great job looking for the best edible for me!Thanks!
Mike G.
1650554702
Bring a scale to the store? Is that even legal? ITS NECESSARY IF YOU ARE PURCHASING FLOWER FROM TRULIEVE!Horrible experience once again and for the final time with me. I have had several problems in the past with TL, but never have been sold an empty sealed container of flower. They ruined my entire 420 and then some as they incorrectly entered information into my profile and maxed out my disp. amount with this mistake. I live 30 miles from the store and an unable to travel 60 miles to correct THEIR mistake. I plan on contacting the state about this today. I will escalate this as much as I can, I will post about my experience daily so this doesn't happen to anyone else . Ps The young lady I spoke to on the phone advised me that they have had issues with sealed empty containers in the recent past!
Jane H.
1650310734
Trulieve is one of my go to dispensaries. I have a local Trulieve dispensary in Florida that is wonderful. Visiting the Keys on vacation, I walked in so happy and left so disappointed. The lady checking me in was wonderful as was an older man who seemed like the manager. Both top notch! Once I got in the back though, the very young (and seemed very new) patient rep/budtender basically told me every strain I asked for was out even though their website showed in stock. Some he never heard of but showed available online. He kept trying to get me to try different strains I've never heard of. The manager did recommend one that was very good (reason for the extra star) but the stock selection was bare (not even close), the THC amounts did not match and the patient rep had problems ringing me up. Happy they have a place down there, but they need to update their inventory (which might be corporate Trulieve, so I'm not giving them all the blame) and definitely more training for employees. Really appreciated the ice cold water on a blistering day though.
Elle
1649209320
Jose, Kaitlyn, Brandon, Eddie& Amy! 💯 thanks so much guys! Your customer service is superb! 👌 Delivery service is awesome! Drivers are prompt, knowledgeable and super friendly 😄
Daryl R.
1644516022
I had a pickup order. Amy was the Best, she went above an beyond to make my experience Fantastic. Kudos to Amy.
CC L.
1642630819
I want to thank the manager Johnathon for helping me afford to switch to mmj for longterm pain management. He went out of his way to really help me. My stomach ulcers and whole GI are slowly healing from being stuck using pharmaceuticals to deal with the pain from my injuries for so long.I also wanna thank my lovely delivery driver Josh, he's also good communicator and takes care of all the details at the end. I'm so so grateful for the much needed relief, thank you to the great team at Trulieve Key West!!
Brooke Y.
1642213249
When I come home to visit I usually avoid trulieve due to wait times- I never seem to get there at a good time, but Eddie is the reason I’ll come back! He dealt with my indecision perfectly and picked out several things for me that turned out to be exactly what I needed. Super knowledgeable, friendly and patient! Much appreciated!
Mike W.
1639280181
Excellent Location. Friendly staff. Been going here for a long time now… at least a year or so. Eddie is awesome, he is super knowledgeable about different products and always takes the time to explain everything to me properly. He has went out of his way on a couple of occasions to find me products that were not showing in stock online. I usually don’t leave reviews, nor did I have a Google account in my name. However I had to to make an exception and go out of my way to leave a review due to this young mans excellent customer service. Thank you for everything
Elle
1638630841
Jose, Kaitlyn, Brandon & Eddie 💯 thanks so much guys! Your customer service is superb! 🌞👌
Chad L.
1637337501
Eddie was amazing. He took time to explain my options of product and price. I very much appreciated his knowledge, patience and smile. Cathy
Kat N.
1635798819
Excellent service and product. My budtender Cait was very beautiful and knowledgeable,she gave great recommendations! Make sure you tip the staff they deserve it 🙂
Elle
1634487161
Jose and Kaitlyn 💯 thanks so much guys! Your customer service is superb! 🌞👌
L S.
1634246091
Parking was difficult but I drive a F 150. Service was excellent! Look into delivery if you can. If you are doing the Crawl....enjoy!
Whitney M.
1634216576
I visited from Vero last weekend. Staff was very courteous. I was especially pleased with Rhiannon, a talented patient consultant who went above and beyond to make sure I was taken care of. I hope that a member of leadership will reach out to her and offer her some Awardco points. 😁
Jeanne R.
1632771683
We were on vacation and forgot my daddy’s pain medicine. My sister is the one who usually deals with getting him his medication but she wasn’t traveling with us so I was completely clueless as to what to do as my daddy is not in good health to be able to verbalize what he needs. My sister placed an online order for us to go in and pick up at the Key West location. The gentleman who was checking people in put his arm around me and told me everything was going to be okay and they’d take care of whatever my daddy needed. They took care of us very fast and got us what we needed quickly while being so kind throughout the process. Thank you so much for being so kind and compassionate with my family that day and getting my daddy what he needed. ❤️
cody S.
1632340470
The cashier kyle gave me the best service out of anywhere ive ever been too! Was very helpful and got me what I needed. Will definetly be back, this man deserve a promotion/ raise!
Cheyenne T.
1631549804
Trulieve Key West is by far the best around. Everyone from Shakira, Jose, Davis , Nick, Fred, The current manager Rafael and the original manager Alexander always brings a smile to face and mu day full of joy !! Could nevr go wrong shopping there their product are the best !!!!!!!!! PS Brandon was my favorite security guard
jae L.
1631112136
By far my go to dispensary. Jonathan and the guys and gals there at my local key west location really make sure you’re taken care of. If there’s something that you’ve ordered and if they have something potentially better they’ll let you. That’s what I like about them they don’t keep all the good stuff to themselves
Tyrone C.
1630399959
Great staff and good place to pick up my medicine while visiting.
Mike M.
1627862000
Great employees, sadly very shady practices and very inconvenient website refreshes 10 mins after the new product is released which causes me to miss out on a strains I’ve been waiting to come back for weeks like again tonight with Space Age Cake. Also pictured is a $53 “premium” 3.5 which truly looks like a low level operation. Keep your stems even by mini Monday standards this would be suspicious. Seriously questioning your businesses practices. Are you in the business to help or take advantage? No one from support has gotten back to my emails so I’m letting the public know. Maybe this is Muv opportunity to step in on your less than local friendly organization. Again your local staff is more than amazing but this product you supply them with is making you look bad to our community. I’m not the first.
Bride of C.
1626985176
I love how they opened up a location here in Key West, makes commuting a lot more easier. Not only that All employees are highly professional at all times, but they become like family and know exactly how to service each persons personal pallet of taste of products. Shelby was such a delight! Trulieve is the best dispensary by far located in Key West,Fl!
John M.
1625402177
People are quite nice . Parking in front might not always be available so have a back up parking plan just in case . Day time hours usually have less traffic .
arielle D.
1622738333
It was my first time purchasing medical marijuana and Raymond made me feel so comfortable during the entire experience. He treated me like an old friend and was very informative. I hope I get to see him next time I visit in Key West.
Neil G.
1622588989
Great people and relaxing atmosphere, very knowledgeable. I had Kyle assist me and was super helpful. Manager also stepped in to help replace a puffco that had failed and treated me really good, hooked me up.
Justin F.
1622585506
I love their 50mg indica capsules but this is the third time in a row I drove down to spend alot of money on that product and they are out? I very nicely told the manager that they've lost my business to MUV and all he said is " they aren't their competition " not sure who is, but if I was the manager I would make sure that I keep the most popular products well stocked. They've been in business for long enough to know what sells out and to order more to keep up with demand. Idk what's going on there. Great products, bad management
Pamela K.
1622239627
Great products and kind friendly staff always willing to help 👍
Rupert B.
1620954653
Came by this morning and was assisted by Fred the man! Answered all my questions accordingly. Provided quality and professional service. Fred is definitely an asset to the trulieve team. Left with a smile on my face!
Mike H.
1620144001
Great staff, friendly and informative. Kyle was very helpful in assisting me my first time in. Would highly recommend!!!!!
Julie M.
1617212249
Thank you Jonathan for the great service. Great staff
Daniel B.
1616774759
Great store, Jonathan was a great Host and did the check in super easy and friendly, once insight i was attended by Nick, very nice and super professional answered all of my questions with no hesitation, he is great and i will go back to him next time. These guys are awesome.
Chelsea
1615551529
I have been to a handful of Trulieve’s but I had a particularly great experience at this Trulieve! The staff was extremely welcoming and friendly.
David R.
1614122656
Went on a trip for three months and they welcomed me back with open arms! Susannah is a very awesome bud tender was very good with recommendations and communication
Laurie H.
1608649022
We were at the Key West location and it was great. I want to say the woman's name was Amy or Eve, it was a short name but, she was big on information. I usually get delivery from Trulieve, with Vic as my delivery person. Shout out to them both, they are doing a great job. We often hear of bad employees and not enough of the praise for the caring and giving folks we have helping us medicate. Thanks to all. Shout out to the elderly gentlemen that always seems to be a mainstay at the Duval location, too. Thanks! Happy Holidays.⛱
David D.
1607700784
Great products. But supper slow service. I arrived on a morning 4 minutes before they opened (1st in line) to pickup an online order. 8 minutes later they opened. I didn't get served for 25 MINUTES! I WAS FIRST IN LINE! Although there are times I've waited 40 minutes. Plus they put the store on Duval st. Locals hate going to Duval st.
Thomas S.
1605467792
Very good store. Nice staff n always a big selection. Only gave 4 stars cause they do take a long time to serve people, the average wait time for me has been 15-20 min. in the lobby just to get to the back room to make my purchase. I think they could really improve in that aspect but everything else is spot on.
Nesta V.
1603811516
Loving the Trulieve KEY WEST delivery service!! Vic & Darren are great people and always on time! Very personable, professional and polite! Appreciate your service and for making at home deliveries possible.
Patrick S.
1603585126
Visiting Key West with my family and I stumbled upon Trulieve on Duval Street. This is my first time at this particular dispensary. I've heard a lot about their great products and Josh C really helped explain a good amount of them. Was really excited about his knowledge of the new edibles available. Definitely going to give my local Trulieve more attention.
J. K. B.
1602889332
The products are amazing. The staff is so friendly. It is an actual pleasure to visit this dispensary - even before I've medicated and can deal with people. Prices are fair. Products are potent. I wouldn't go anywhere else on the island. I would give them a bonus star... if I could.
JC C
1601407971
Like all Trulieve centers I've visited in S Florida, the staff were friendly, knowledgeable, focused on transaction. My only issue is inventory. Because they ARE the best dispensary in KW, they run out of stock often. I wish inventory was more dependable.And people consider before complaining about "waiting". I've been WAITING 45 YEARS 🌴!! Be THANKFUL you can walk into a store and buy happiness - finally.Really the wait is never more than 15 minutes average.
Edison E.
1601398045
Every time, every single time I go to this location I have a great experience. Everyone is knowledge and extremely friendly. Jose, Cody, Charles, Justin, Nick, both bearded Josh and tall Josh, even both of the security guards are friendly and helpful. As a retail management professional of over 12 years, this site and its staff is always on point with service and smiles. Thanks guys!!.
Tammy S.
1601325143
I live 45 minutes from the nearest Trulieve so I order online and have it delivered. I have to tell you my delivery guys, Vic and Darren are the BEST!!! They go out of their way to make you smile and they are super helpful and they are both very Positive people which I really love and respect so much. If I have any questions they are my go to because they are super knowledgable as well. Since they have been my only contact with Trulieve I give them a 10 out of 10!! Thanks guys!
Jamie B.
1601146964
Love the setup, staff is always friendly when helping me out. Charles was very helpful and knew the menu off the top off his head, helped me greatly!
Lex, Wife and Boy M.
1600605103
Best selection on the island
Unmasked U.
1600563220
This is a review of edibles that have been sold now that the State has approved them. I purchased online so when u pick up everything is pretty much bagged and ready to go so not much discussion about the products purchased. I get home excited to have the new TruGels Watermelon gummy's. 0.170% THC WTH WYTF? What's the point of selling something with less than 1% of THC in each drop or whatever. The state mandate is nothing more than 10mgs per serving or 20mgs in a multi serving edible.0.170% THC???I just paid $25 for basically watermelon flavored Dots.They say u never have a second time to make a good first impression....2 stars because they taste great, for candy.
Stacie S.
1600552202
Michael Young is amazing. He can run fast and jump high and i adore him....however Altovise can run faster and jump higher and also clearly had been practicing her ninja moves for my arrival which. COME ON YALL. Seriously? Above and beyond.
Megan S.
1600546853
Josh C was amazing and super Knowledgeable! Great deals on the ground!
Kristen D.
1600218204
Every single person that works there is so nice and helpful. I’ve had so many great experiences with the staff at the key west location. Especially Charles and sue and Davis. I can’t name one employee that I don’t like .
Amy S.
1600130689
Always friendly and efficient, the Trulieve Key West staff truly shine! My favorite is Joseph, whose greeting is warm and caring. The Trulieve Key West's facility is clean and well spaced. A great shopping experience!
Christina H.
1600089368
Nick was awesome on my first trip to Trulieve!! Very informative and energetic, you could tell he enjoyed his job.
Beija L.
1599398725
Always informative and helpful when it comes to questions about their products. I had Cody Help me and he was very kind and answered all of my questions that I had and was very knowledgeable. He helped me pick which would be best for me and let me know about the different products they have.Andy is also a big help when ever I shop. He lets me know how everything works and how to replace coils for my pen and always greets me when I arrive with a smile.If your looking for a place where you’re treated like family shop at Trulieve Key west. 😊
Capt P.
1599141649
This is an amazing dispensary. With great customer service.
Giordan D.
1599070135
josh c and andy were very helpful for my first time @ trulieve experience! knowledgeable staff.
Vixen J.
1598218153
I had a great experience. I wasn’t aware of how to look for what products and a gentlemen named Cody was very informative. He had a great personality and made me feel welcomed. Thank you!
Michey M.
1598034186
Always a pleasure shopping at this location. Everyone is always so helpful and knowledgeable. Thanks to Cody for the reccomendations. 🤙🏽And also thanks to Amy for always being so sweet. ✌🏽
lil hunt aka H.
1598027612
I love coming to trulieve Key West. This place is always so clean and so well organized the staff is also friendly I think my favorite thing about it is that you can request your favorite cashier to take care of you . I normally request Cody even though he's new he knows what he is selling and is very quick and efficient he also makes great suggestions just let him know what's the problem and he'll find the right product for you. I definitely would suggest going to trulieve key west and I would highly recommend that you asked for Cody to be your cashier and don't forget tips are appreciated have fun everybody stay safe out there
Jesus M Rosa J.
1597431858
Great place, ordered for pickup was able to change to a walk-in
Aj M.
1596476690
My boy Joshua L and Cody Daley be killing in there(always getting the update) and Dalton is absolutely always on the ball💪🏾🎯back an forth an put all your recommendations into consideration✅😎 including all love from the employees front and back doing a phenomenal job showing happiness with big smiles all the time and try too go the extra mile🐐 our Truelievers are snapping on everything✊🏽🤘🏽
Adam J.
1596245815
Trulieve is amazing and professional vibe a fresh and secure service. Cold. Always cold)) I been a customer with them now for couple weeks. Getting to know the product and what's available so helpful. The staff to me is what really what makes it while. To all the trulieve staff. I am amazed I love em all. I like there story's and Intel on the product. Yay let's talk Cannabis)Ooo Okay)). Getting the scoop on what's out and new and interesting. It's healing and makes my day. I hope we'll for this business during these days and times we face And to the success of all the staff. They are the best!!!! Rock my world every visit!☺️❤️😊
Super M.
1596062037
Trulieve Key West is the only store I shop at in the keys for several reasons: They're efficient, friendly, and knowledgeable of their products. Recently, Jose and Cody had processed my pick-up order as well as assisting me with a defective product. Jose has helped me in the past several times and Cody I just met today. They had me laughing the whole time I was there, and it was nice to forget about COVID for a minute. Maybe that Clark Kent guy will write a story about your good work keeping your customer's spirits up. Thank you Jose, Cody, and all the rest of the Trulieve Key West staff.Keep up the good work!
Alfred M.
1595954676
As expected the staff here are always professional and courteous and super helpful. This location has lots of staff available on peak hours so it moves along pretty fast.My only complaints would be at corporate for not providing enough inventory for the local customers. The website is a joke so ordering online sucks and driving to Duval multiple times per week is a drag especially with the coronavirus but thankful the people here make it fun. Its always a party like atmosphere at Trulieve!
Mathaniel T
1595513365
Excellent service and accommodations. In and out for me, on a Saturday afternoon. Only for stars because, only one strain of flower available at that time. All though it be very good strain, I needed variety. Maybe next time?
Kirsten S.
1595461230
Jose and Bari were so sweet to me! Every employee here has amazing customer service skills, but these two blew it out of the water. A stressless experience for my chronically stressed out brain is EXACTLY what I needed today!! Thank you guys so much for the amazing service!
Sue B.
1593271836
Wow ! Excellent. I just tried sour OG chem at over 28%. It is a beautiful strain,great body buzz with over all happy feeling like floating on a cloud. This is my new favorite along with papaya cake🤗. Good morning and what a great day to try pineapple upside down cake. 3 puffs and you will talk for at least an hour, very powerful sativa. Then I slowed my roll with Afghan triangle and I am walking on sunshine 😊.
Sue B.
1592604839
Wow ! Excellent. I just tried sour OG chem at over 28%. It is a beautiful strain,great body buzz with over all happy feeling like floating on a cloud. This is my new favorite along with papaya cake🤗
mesci A.
1590599537
Very professional, proficient and very well informed staff. The best dispensary in town. Any Mayo, was amazing. Answered all my questions with patience along with excellent customer service.
Eric D.
1589843918
been here numerous times. Always busy so I expect the wait. So decided to order online and hopefully skip waiting in the lobby. It took an hour for the online order to be ready... (1 jar or flower is all I ordered ) and when I got there I still had to wait in the lobby for the 2 other people in there already. They obviously didn’t order online with the amount of time they spent in back. So not sure what happened this time. Thumbs down for the store. The bud tenders are always helpful though
John K.
1589822374
First time in the Key West store and Trulieve in general. All the employees I interacted with were kind and knowledgeable. Also clearly worried about each other’s safety. The lady up front I didn’t get her name, but she had long hair up in a tail, and worked in the morning shift. My tender was Michael. Also very kind, and very helpful. Answered all of my somewhat dumb questions with good informed answers.
Tatiana A.
1588195580
First time at Trulieve & I will never go anywhere else! As soon as you walk in your greeted & given a warm smile by the woman in the front (didn’t get her name sorry). Very quick, not a long wait & the staff is amazing! I was helped by Amy & she was super sweet! Very knowledgeable of the products & loves to help! I went to pick up a first time order & the whole process was easy even for my first time, Amy even helped me change & add some things that were better for me. I ended up walking out with a bunch of stuff at a great price. Highly recommended, thank you Alexander the GM for having such an amazing & sweet team at Trulieve on Duval St. Check them out!
Michael M.
1587333597
While the staff are all excellent it is hard to mention anyone by name, the truth is you’re in good hand with them all. I must say Amy goes out if her way to offer the complete customer service experience. She recently made me away of the new Paradise Waits strain. All I can say it was a superb recommendation, thank Amy.
Lesley P.
1586196452
I absolutely love this dispensary. True to their word on making you a satisfied customer. All the employees are great one employee Michael, was very helpful and took extra time explaining things to me. Another employee today named Andrew, and his coworker Jinny assisted me today in my purchase. I tried the CO2 cartridge in the 9lb hammer. Love it. Great earthy tasted like discussed. All the employees are knowledgeable and are not pushy on products.
Aaron H.
1584625958
Very sufficient and quick too. The staff was super helpful with questions and friendly at that too. Especially Any Mayo who helped guide me along with the right products that were most suitable for me. Good energy. The prices are reasonable given the great quality you'll receive. Well worth the price and the visit.
J
1584540093
Michael was the best. Very knowledgeable and extremely pleasant. From the moment I walked in the door I felt that everyone cared about me and making sure I got my needs met. My doctor informed me that this would help and the staff was able to direct me as to which medication would be the most beneficial. Consider me a very satisfied customer and I am very happy with the service provided by Michael my consultant.
Insatiable C.
1584479634
Trulieve on Duval is one of the best additions to our town. Amazing vibe, great consultants and perfect product line. If you get a chance to get Michael as your ‘tender your days gonna be perfect. Much love ❤️
CAPT. RICK A.
1582589691
Visiting the Key West Trulieve is always a pleasure. Their staff are all very friendly and professional. The atmosphere makes you feel like you're more than just a customer to them. The entire staff makes one feel like you've stepped into a gathering of knowledgeable friends, but on my last three visits to Trulieve, I was aided by Michael, Davis and Mr. Darren. They all spent that extra time to make sure I understood which products would be most beneficial for me in treating my specific condition. Plus, the product is absolutely amazing and helps me with my pain a lot. It's far superior to the other stores I've visited in the past, which has convinced me that there's no better place to get the products I need from anywhere but Trulieve. The question shouldn't be, "Why go to Trulieve?" It should be, "Why would I go anywhere else but Trulieve." I know Trulieve is a business and I don't want it to seem like the store and staff are anything but professional, because they are, but it's a very warm and welcoming experience and I can't imagine ever shopping anywhere else for the products I need. A big thank you to the staff and owners of Trulieve!
JC C
1575249865
Like all Trulieve centers I've visited in S Florida, the staff were friendly, knowledgeable, focused on transaction. My only issue is inventory. Because they ARE the best dispensary in KW, they run out of stock often. Thankfully deliveries come 3X a week, still I wish it was more dependable.And people consider before complaining about "waiting". I've been WAITING 45 YEARS 🌴!! Be THANKFUL you can walk into a store and buy happiness - finally.Really the wait is never more than 15 minutes average.
