Trulieve Dispensary in Kissimmee, FL
Based on 330 reviews
ana C.
1725833190
Hello, I just wanted to say that Trulieve East Irlo Bronson Highway staff is absolutely awesome! Every single employee there is such a pleasure to speak with. They are patient, very interactive and knowledgeable. I am very happy to see them regularly 😀. I am saddened to hear of what happened today. A water pipe bursted. I pray they open soon. I don't want to go another dispensary and they had so many good sales today!!! I hope they extend it in light of what happened today, and for the employees to be able to return to work soon. My 🙏 with you all.
Gabe O.
1725829066
Guys, what are you doing here I put in an order and then I pull up to the store and you got a piece of paper saying that you’re closed temporarily? You guys are wild you know better than this.Three stars for todayI will be asking for a rebate and a discount for the gas that I wasted your website needs to inform us if you’re closed(confirmed my order order)
Richard P.
1725811910
Usually have a good experience. But the lack of professional service today was zero. So I did my order online express. Got an email at 10:32am it is ready great drive all the way there and a piece of paper on door temporarily closed. What does that even mean. Are u going to open again. When. No info lack of info so I called corporate to find out water and electrical issues. Ok new building but why leave all the customers in the dark with just a piece of paper saying temporary closed. More like closed until further notice. Man not happy. Lack of common curtisy to there customers and info come on guys. Do better. ...
Mia K.
1724628343
Closes location to my residence. Nice & clean space. I came at good time on Sun. No wait. Kaylee was great & attentive to my needs.
Michael G.
1723675329
Always professional awesome atmosphere awesome people awesome vibe always a happy returning customer! You guys are great! Thank you for your customer service
Albert E.
1721091492
Constant discrepancies with amount in the portal and amount charged. Solving the issue shouldn't feel as if I'm being done a favor over realizing that you guys have issues with your billing. Disappointed with the process and experience. PS. Get some new furniture, or at least clean. The inside of this office is borderline repulsive.
Brian L.
1720357599
The staff is always friendly, and depending on the time you arrive, early on weekdays being the best from my personal experience, the wait is minimal. Close to only a 5 minute wait time! Best bang for the buck on flower & carts locally.
Bryan M.
1719496402
Some of the friendliest services I've ever had. Always happy to see you, and every time is a warm welcome.
Curtis S.
1719496320
Bait n switch operation even asked them to double check them because I can't see them so the guy helping just lied to me about what I got get home and it's a way lesser product thanks for mis representing what you sold me and waistiing my time called the customer support center was even a bigger joke saying they have a disclaimer saying product may sell out and not be available the disclaimer does not cover a bait n switch where you pretend to sell what you don't have a when your representative at the store literally lies to you about the product I don't think there is any disclaimer that covers that. Then customer support says they can't do anything about something that happens at a store so a customer support system that can't do anything for customer support . There are more than just trulieve in this business guess I'll go check them out... update thanks for the response to the review but that is the only attempt you guys have made to correct the situation. I'm aware of you guys always advertising the products with the best analysis results and then not selling or having that product. So I have them double check at the store your representative at the store misrepresented your product. That's where I stop going to trulieve so I have not been or plan on going back to your store. Sunnyside has been awesome with no discrepancies in their product
Isaiah R.
1717881161
This store has a issue of the staff creating their own hours on when the store will be open and when the store will be closed, the staff does not follow with the company operating hours policies you could arrive at the store 10 minutes before it closes and they will shut it down 15 minutes prior to the scheduled closing time and they will not let you in the store, If the staff would follow the hours that are posted by the company themselves instead of creating their own operating hours, maybe this would be a better store. But because the staff likes to create their own operating hours, this is affected me and a lot of other patients from being able to get our medication even though we follow the rules and arrive before the store is technically supposed to close. Trulieve, you need to do better.UPDATE:After some time trulieve corporate office reached out and have addressed the issue and made it right and I strongly believe that this issue won’t happen again. They made thing right and their customers service team was amazing.Trulieve is an amazing company they just had a bad day. Even with this very unpleasant experience it won’t stop me from shopping at trulieve.
Justus R.
1717681372
This is my favorite store, the staff is always friendly the selection is aKeats broad and they always get you in and out quickly !
gabriel C.
1715469502
I experienced problems with my card because they don't accept credit cards. Keely Brown made me go back in line, resulting in an additional 30-minute wait. I feel this treatment was unfair and discriminatory. This happened 5/11 around 6:30pm
Alan B.
1715175014
This rating is dedicated solely to the managerial team (at least most) at trulieve.It had been my experience at this location, that the managerial team (most) always has a chip on their shoulders. Not looking to be helpful nor polite just doing a job for a paycheck. If that's the case, please make them basic employees. There are other employee's there who actually try to help and are friendly.To be specific, who ever the Hispanic lady manager is who wears a pound of makeup on Her face. She has the worst attitude ever.Next time I come it and if she's there I will make it a point to make her say hello and good day to me. She ignores me and has never had a smile nor proper attitude. She just looks like she doesn't want to be there so get rid of her.Thanks
Jameson P
1714424878
Horrible Customer Service gave me the wrong item,refused to hold the correct item for me (because it may sell out) until tomorrow so I could exchange it for the correct one and over charged for a pack of gels, web site $20 charged $22.50. Bought some flower from their website that said ‘hybrid’ get home and bottle has ‘Indica’ instead? WTH? West Kissimmee Trullieve store beware. No pictures necessary.
Jason V.
1711156061
From being greeted at the door and guided thru the steps during my 1st visit to receiving plenty of information helping me find the product I needed by Melissa. Glad to find a trusted dispensary with quality service. Will visit again!
nicole B.
1704129279
From entering to exiting its an all around great vibe. Always welcoming faces and personalized greeting (maybe I go to often haha) to knowledgeable staff to help me find what rights for me and my needs. I appreciate the time and effort yall put in all you do and in the quality of your product. Deals are always a plus as well so Again guys thank you! Highly recommend!
Dayna R.
1703889368
Just moved to the area and despite being super anxious to come to a new dispensary, Nick was able to take my customer experience beyond expectations. They were so patient and took the time to educate me on a few things and answer my questions. This interaction made me so much more comfortable coming to this location. Not to mention this location seemed to be very popular that time of day, and I didn’t have to wait long at all for a walk-in.
Dimarys N.
1703777192
I stopped by this morning and Nick took care of me. This guy is Amazing, very kind, attentive and definitely a real gentleman. Hope to see him again soon. 🙏Irlo Bronson Kissimmee location
Lee D.
1702063032
My experience is a good one. Everyone has been great at helping with my needs. Great products too. Thank you.
Angelica M
1701481083
So I showed up at 820 to pick up an online order when business hours says they close at 830 and I got turned away, apparently they had a cut off time. Then a group of 3 turns up right after and got let in. I understand if you have policies and have to stop dispensing by 9, but this was honestly so disrespectful. If you have a cut off it should apply to everyone equally. Period.
Suly D.
1701297559
I love this location. Always feel welcomed! Their staff is professional and knowledgeable about their services and products. Clean, neat waiting area. Fast pick ups and never have issues when ordering online.
Ashley S.
1700664106
Honestly…best experience for improving your life. The workers, the atmosphere the product.. wow. Its incredible and life changing, i really dont know why i had any fear of taking this direction but if you havent you should. The experience and care alone is 100/10. Thank you staff at the kissimmee/stc location!
Frances G.
1700214685
So I been going to this Trulieve Quite some time now and one thing I can definitely say is that the business has gone up a lot lately they be to busy for the amount of staff that they have but regardless of that they have great customer service I can be horrible with names but Ms Yuli’s name definitely stuck out as she was very informative helpful friendly yet professional but anyways, I will be going back. I just wish they open the express line already.
Yahaira D.
1698882439
What the purpose of ordering on line or having a express line if the wait time is larger that the walk in. The idea is to be able to pick up and go. Unfortunately this detail gave you the review today. Need to improve on the time.
Pedro G.
1696691459
Great customer service! Love visiting! The new location is most definitely an upgrade from the trailer. Spacious, plenty of seating and finally utilizing the express pick up option! Keep up the great work!UPDATE: still amazing however not sure why wait for express pickup which to my understanding is no other changes is longer than pickup which to my understanding is pickup with changes. Should be other way around otherwise love the staff
Julian L.
1695942659
Truly a mess when it comes to the scheduling . Ordered hours ahead of time.... checked in 20 minutes prior so that when I arrive I don't have to wait.... get to the store for the store host to then not use my checked in one and then place me in line ? So I went from doing everything possible to get ahead of that line so I'm not waiting, and I end up having to wait 25 minutes for an order that is already bagged according to their text messages? This is why I'm changing to a different dispensary. If you have 1 job and can't do it idk why even apply for service in the first place. Sept 28 @ 6pm. Need proof sure thing , plenty
Crystal L.
1693866220
I am always at this location, for many reasons every person that helps me there is always so friendly and helpful. It’s always clean inside and outside. I was helped today by two people Yuli and Darius I was having a real bad day until I went in there and their friendly attitudes made my day so much better. Thanks again!
Pedro G.
1691339636
Great customer service! Love visiting! The new location is most definitely an upgrade from the trailer. Spacious, plenty of seating and finally utilizing the express pick up option! Keep up the great work!
Alaina B.
1690746554
Been three times in my birth month and still yet to receive my discount. I’ll never go back to Truelieve. I’ll go somewhere else . They don’t care about their patients. The dudes always give discounts, the ladies don’t care and will rush you along every time… lost my business forever
Tashi N.
1689151162
I love it here! The service is always top tier. Product quality and availability is great, and thanks to the crew, every visit is quick and easy.
Carolyn V.
1686256008
Out of the Majority of all Truelieve locations in FLORIDA This is my favorite location. Everyone is always respectful and kind and knowledgeable. I never feel rushed I feel cared for everytime I go, and even though it's in a trailer and abit tight i always feel welcomed , on the bright side once they get there location built its gonna be hands down the only location I'll go to So thank you to the whole staff you all are amazing 👏 🫶 😊
D G
1684079473
DANGEROUS! HOMELESS AND NO SECURITY OR SEATING. Not a safe area, crack heads hang outside likes it normal (groups of homeless) Trulieve is losing a customer for life every single time someone visits this location. This is something straight out of a breaking bad episode. I will never patronize this dispensary chain again. Trulieve is just so horrible compared to other dispensaries that care about their imagine like MUV. Trulieve makes worse product and to be opening locations like this proves it’s a cash grab and not worth your time. Don’t put yourself in danger for some over priced mids.
Ben F.
1683060641
Friendly service and great recommendations. They were able to help me get what I needed to calm down the pain from my injury. Give these guys a visit!
Jorge S.
1679533391
I never had a problem until today, I was there at 8:49 pm and they are supposed to close at 9:00 and my order was already and they didn't want to serve me, this day will be my last in this store👎🏼
Richard F.
1677962182
First time at this location. The girl at the front was super warm and welcoming. But the guy who helped get me dispensed was extremely rude and made me feel like I was bothering him. I believe his name was Tony and ill be taking my business elsewhere next time.
olivia M.
1675043877
Everyone is always super friendly and helpful here! I love that there are usually great deals going on, too! I have never had to wait that long or wait in my car and I am always coming as a walk-in. Thank you to everyone at this location for being super cool and for teaching me new things almost every time! They even helped me out with a new trupod and trustik when mine leaked out and got stuck in the stik. I don’t go anywhere else 10/10 recommend 😎
Hope D.
1667079642
Update: just went here for the 3rd time and this was the best so far. Marissa helped me and she was just the sweetest. Knowledgeable and eager to help with any questions I may have had.I went recently for the second time, Aiden (sp) helped me out, He was not only friendly and patient but very friendly and informative.
Angie B.
1666659581
Everyone is extremely helpful. The employee that helped me today (I hope they can look it up) should be praised for his Customer service and overall attitude. He was awesome!!!!!
Hastings H.
1665280313
First time in this location. A new budder user and had a great consult regarding my new discovery. I'll be interested to try new strains. Very friendly and welcoming staff. Knew one gentleman, whose name I cannot remember, from my usual haunt Orlando South.
Yuli S.
1664673476
I absolutely love this dispensary every time I walk in I’m welcomed on sight. It almost feels like family. The space is tight and sometimes the waits are longer than expected but I also have in mind there is only three registers and there is only so much they can do. Besides that I’m always offered the best products and with a good deal so overall I strongly recommend this location!!! Keep up the good work TRULIEVE 💚
JenMarie
1664151156
Always a pleasure coming here. Today Tony helped me out and was great. He was very professional and made the process quick and easy breezy.
Luna S.
1663165496
I live super close by so it's very convenient, but I absolutely always enjoy stopping in here! They're always such a positive staff team, and very knowledgeable. It's a smaller location so I recommend checking in online on the way, and the waiting room is a bit cramped so you might want to wait in the car, but it's my new favourite dispensary
Squirrel E. B.
1663012665
First time ever going to a dispensary, and the people at Trulieve made it a great experience! From the moment I walked in I was treated like family, and the woman at the reception desk took her time to explain the deals they had going on for first-time patients. I came right around when they opened and waited less than 5mins to be seen. The gentleman who helped me in the back was also great and ensured I left with everything I needed. I would recommend Trulieve to anyone... The wait-time was fast, the people working there were outstanding and the products I bought were excellent!
John C.
1659553636
Nice friendly people I'm glad they are expanding can't wait
Joann W.
1659033127
Everyone there is so friendly and knowledgeable and helpful. When there's something I'm unsure of I know I can count on them to educate me and help me make my decisions
Jason M.
1657564785
I came in with my wife, we are both patents but purchased separate. My wife decided to add a pre roll to her order. When doing so she asked me for $10, which i gave her. The clerk said since she asked me for the money they would not be able to complete the transactions as it went against there policy. This policy is not stated ANY PLACE within the store or online at Trulieve's website. HOW do they expect customers to know this. They should have advised us of the policy so we would know and it would never happen again, NOT refuse service for us not knowing an internal rule. Poor management...
Matthew T.
1656250784
Long wait times. Poor customer service. Couldn't figure out how to work their own computer. I bought somewhere else and the process was so much easier!
Amanda W.
1656014627
Love the staff. The young lady with the colorful hair is always giving the best recommendations. Always looking for the deals and love the ground options. It's right down the road from my house and you can't beat it for convenience. They always have specials on my favorite things. Loyal customer. Love this place. Will always return.
JenMarie
1654792084
I love this place and very convenient to me. Phillip and Mike are the bestest.
Betzy O.
1654295290
Every time I go here there’s always a problem ! You can make online orders but they will give the product you ordered to the person ahead of you.. so when it’s time to pick up your order it’s gone because they already gave it out to other people. So basically they don’t hold your order even when it was placed the same day. This is the fourth time I go here and either there’s no “internet”, they are only accepting cash, and then they give your order away even when your able to place it. I waited 40 mins for them to tell me that they have no flower. Be prepared to wait and sometimes your order won’t be fulfilled ! This isn’t the first time. Even when I asked they said they have more product so I waited both times and they had NOTHING!
Ron L.
1653750666
Abosultely the worst dispensary ever. They came up with some 35 day rolling average which totally screws up all your orders. The worst part is every store is different. One told me to come back on this date for more and another. Tells me a different date. Also your reward points differ from store to store. No communal record keeping. They used to be good but now they suck. Shop anywhere else you'll be thankful for my warning
Michael S.
1652150970
Great place. Staff is Uber friendly, knowledgeable, and will go above and beyond to make sure you're happy and get everything you want. Michael has helped me out tremendously and Raysha is freaking awesome!
Lavora H.
1651312400
The staff is very friendly and helpful, I have never seen any flower product containing 23% or higher as advertised, I suffer from insomnia, I need it to sleep, I don't take sleeping pills, they are addicted!
jesse W.
1650207233
great service freindly face all around and very knowledgeable of all areas of cannabis. very much recommend
JenMarie
1650050546
I love this place and very convenient to me. Phillip and Mike are the bestest.
Alex U.
1647448910
Staff are all knowledgeable and patient. The building is clean, and products are well presented through the website. The location is difficult to see from a distance, given the trees and the bend of the road. Start slowing down in advance the entrance sneaks up on you!
Caitlin B.
1647324603
I love everything about this lication!!! It's only 10 mins away from my house and I know all the staff some on personal levels...they always look out for me make sure iam taking care of!!!
Doris C.
1646517228
It's so much closer to my house and I really like that. I don't have to go to Orlando anymore.
Ervin P.
1644537168
The place is great. I recommend getting some more 1/2 oz of sativa.
Maria J.
1643485538
Very helpful. Patient and informative. Very polite.
Nightmare A.
1642303994
My favorite dispensary! Love this location. Everyone here is awesome!
Frankie B
1641593757
Great first timer deals.Cool staff.Piano Man playing on the stereo. 😆I'll be back
Diane N.
1641484667
This is the old,Harvest Location. I'm really disappointed by the new store....wait times are long even with a pre order... The quality of flower has dropped as the prices,rise. They do have a,great deal on ground flower but not always available. The staff is,friendly but only a very few stayed from Harvest...sad because they were the best in the business. They KNOW their clients by name and very helpful w/any questions. Wish more had stayed on. And unlike all other pharmacy they don't allow you to add on your order in store?? They tell people you have to leave & go back & wait in the walk in line. ONLY place that does this.no clue as to why.
Ender M.
1641329277
This is for the store on 2631 E irlo Bronson memorial in Kissimmee.The 1 g pre-rolls seem to have been tampered coming in different sizes and with a sloppy roll at the tip. when I explained to the associated (Michael) he said it was the density of the cannabis which makes not sense and never made a difference when the company was owned by harvest also the flower containers had open seals his response was that “it is a different company” acknowledging or at least implying that it is policy or it’s justified the lack of product quality. I never had this issue with harvest regardless of the trend of cannabis I purchased, the folding at the end was folded professionally now it looks like someone takes a chunk of it and rolls the tip. When I spoke to the manager he asked me if I weighed the product, I asked for a scale and he said they did not have one (a dispensary without a scale, how convenient) I asked to return the product and he got defensive asking me why would I return it if I have not tried it. After continuously giving me a hard time I held two rolls in front of everyone in the store and showed him how one was almost has one third of it taken out and he finally accepted. His fix was to tell the dispenser to write a note on my account preventing me from buying pre-rolls. Just because I brought an issue to his attention and did not want to purchase tampered product. This store need an outside inspection. It is highly illegal to tamper with prescriptions and I ask a member of the company to follow up with this issue.
Maria J.
1641140929
Let me tell you it was a wonderful experience. The lady that took very good care of me was very gentle explaning their products and how to use them to me. She was delightful. Thank you.
Joseph R.
1640999720
Nice to be remembered and speak with knowledgeable consultants.
CHARLES R.
1639445902
I was refused service for not being able to wear a mask do to my disability. After asking for a manager, one of the employees went behind a closed door and made fun of my disability by referring to me as an anti-masker and making a joke out of my disability.
Tina D.
1638850702
The budtenders are amazing at kissimmee east location. Very informative and helpful, always happy to see you. This is my spot.
Pauline J.
1638101987
I am so thankful for this location.
Millones R.
1632405695
This place is really fast and knowledgeable they are killing the game now with 60%off everything i mean who's doing like them out here right now nobody
Lazarus S.
1631818928
I found the staff to be prepared, professional and very helpful. This was my first time in a dispensary, and I needed lots of help. Good job 👍
2647 E Irlo Bronson Memorial Hwy
Kissimmee, FL 34744
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CLOSED
CLOSED
Payment Methods:
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ATM Available On Site
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TRULIEVE Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 40% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
- Veterans Discount: 20% Off ( Stackable Up To 30% Off)
- Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
- SNAP Discount: 10% Off (Stackable up To 30% Off)
- Birthday Discount: 25% Off Purchase (Not Stackable)
- Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
- Pediatric Discount: 20% Off (Stackable up to 30% Off)
- Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
- Refer A Friend: Both Receive 50% Off
- Visit Trulieve’s Home Page
ABOUT THIS DISPENSARY
Trulieve, located at 2647 E Irlo Bronson Memorial Hwy in Kissimmee, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: No
Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.
License Number: MMTC-2015-0005
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in Kissimmee does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Trulieve
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Trulieve
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in Kissimmee online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 330 reviews
ana C.
1725833190
Hello, I just wanted to say that Trulieve East Irlo Bronson Highway staff is absolutely awesome! Every single employee there is such a pleasure to speak with. They are patient, very interactive and knowledgeable. I am very happy to see them regularly 😀. I am saddened to hear of what happened today. A water pipe bursted. I pray they open soon. I don't want to go another dispensary and they had so many good sales today!!! I hope they extend it in light of what happened today, and for the employees to be able to return to work soon. My 🙏 with you all.
Gabe O.
1725829066
Guys, what are you doing here I put in an order and then I pull up to the store and you got a piece of paper saying that you’re closed temporarily? You guys are wild you know better than this.Three stars for todayI will be asking for a rebate and a discount for the gas that I wasted your website needs to inform us if you’re closed(confirmed my order order)
Richard P.
1725811910
Usually have a good experience. But the lack of professional service today was zero. So I did my order online express. Got an email at 10:32am it is ready great drive all the way there and a piece of paper on door temporarily closed. What does that even mean. Are u going to open again. When. No info lack of info so I called corporate to find out water and electrical issues. Ok new building but why leave all the customers in the dark with just a piece of paper saying temporary closed. More like closed until further notice. Man not happy. Lack of common curtisy to there customers and info come on guys. Do better. ...
Mia K.
1724628343
Closes location to my residence. Nice & clean space. I came at good time on Sun. No wait. Kaylee was great & attentive to my needs.
Michael G.
1723675329
Always professional awesome atmosphere awesome people awesome vibe always a happy returning customer! You guys are great! Thank you for your customer service
Albert E.
1721091492
Constant discrepancies with amount in the portal and amount charged. Solving the issue shouldn't feel as if I'm being done a favor over realizing that you guys have issues with your billing. Disappointed with the process and experience. PS. Get some new furniture, or at least clean. The inside of this office is borderline repulsive.
Brian L.
1720357599
The staff is always friendly, and depending on the time you arrive, early on weekdays being the best from my personal experience, the wait is minimal. Close to only a 5 minute wait time! Best bang for the buck on flower & carts locally.
Bryan M.
1719496402
Some of the friendliest services I've ever had. Always happy to see you, and every time is a warm welcome.
Curtis S.
1719496320
Bait n switch operation even asked them to double check them because I can't see them so the guy helping just lied to me about what I got get home and it's a way lesser product thanks for mis representing what you sold me and waistiing my time called the customer support center was even a bigger joke saying they have a disclaimer saying product may sell out and not be available the disclaimer does not cover a bait n switch where you pretend to sell what you don't have a when your representative at the store literally lies to you about the product I don't think there is any disclaimer that covers that. Then customer support says they can't do anything about something that happens at a store so a customer support system that can't do anything for customer support . There are more than just trulieve in this business guess I'll go check them out... update thanks for the response to the review but that is the only attempt you guys have made to correct the situation. I'm aware of you guys always advertising the products with the best analysis results and then not selling or having that product. So I have them double check at the store your representative at the store misrepresented your product. That's where I stop going to trulieve so I have not been or plan on going back to your store. Sunnyside has been awesome with no discrepancies in their product
Isaiah R.
1717881161
This store has a issue of the staff creating their own hours on when the store will be open and when the store will be closed, the staff does not follow with the company operating hours policies you could arrive at the store 10 minutes before it closes and they will shut it down 15 minutes prior to the scheduled closing time and they will not let you in the store, If the staff would follow the hours that are posted by the company themselves instead of creating their own operating hours, maybe this would be a better store. But because the staff likes to create their own operating hours, this is affected me and a lot of other patients from being able to get our medication even though we follow the rules and arrive before the store is technically supposed to close. Trulieve, you need to do better.UPDATE:After some time trulieve corporate office reached out and have addressed the issue and made it right and I strongly believe that this issue won’t happen again. They made thing right and their customers service team was amazing.Trulieve is an amazing company they just had a bad day. Even with this very unpleasant experience it won’t stop me from shopping at trulieve.
Justus R.
1717681372
This is my favorite store, the staff is always friendly the selection is aKeats broad and they always get you in and out quickly !
gabriel C.
1715469502
I experienced problems with my card because they don't accept credit cards. Keely Brown made me go back in line, resulting in an additional 30-minute wait. I feel this treatment was unfair and discriminatory. This happened 5/11 around 6:30pm
Alan B.
1715175014
This rating is dedicated solely to the managerial team (at least most) at trulieve.It had been my experience at this location, that the managerial team (most) always has a chip on their shoulders. Not looking to be helpful nor polite just doing a job for a paycheck. If that's the case, please make them basic employees. There are other employee's there who actually try to help and are friendly.To be specific, who ever the Hispanic lady manager is who wears a pound of makeup on Her face. She has the worst attitude ever.Next time I come it and if she's there I will make it a point to make her say hello and good day to me. She ignores me and has never had a smile nor proper attitude. She just looks like she doesn't want to be there so get rid of her.Thanks
Jameson P
1714424878
Horrible Customer Service gave me the wrong item,refused to hold the correct item for me (because it may sell out) until tomorrow so I could exchange it for the correct one and over charged for a pack of gels, web site $20 charged $22.50. Bought some flower from their website that said ‘hybrid’ get home and bottle has ‘Indica’ instead? WTH? West Kissimmee Trullieve store beware. No pictures necessary.
Jason V.
1711156061
From being greeted at the door and guided thru the steps during my 1st visit to receiving plenty of information helping me find the product I needed by Melissa. Glad to find a trusted dispensary with quality service. Will visit again!
nicole B.
1704129279
From entering to exiting its an all around great vibe. Always welcoming faces and personalized greeting (maybe I go to often haha) to knowledgeable staff to help me find what rights for me and my needs. I appreciate the time and effort yall put in all you do and in the quality of your product. Deals are always a plus as well so Again guys thank you! Highly recommend!
Dayna R.
1703889368
Just moved to the area and despite being super anxious to come to a new dispensary, Nick was able to take my customer experience beyond expectations. They were so patient and took the time to educate me on a few things and answer my questions. This interaction made me so much more comfortable coming to this location. Not to mention this location seemed to be very popular that time of day, and I didn’t have to wait long at all for a walk-in.
Dimarys N.
1703777192
I stopped by this morning and Nick took care of me. This guy is Amazing, very kind, attentive and definitely a real gentleman. Hope to see him again soon. 🙏Irlo Bronson Kissimmee location
Lee D.
1702063032
My experience is a good one. Everyone has been great at helping with my needs. Great products too. Thank you.
Angelica M
1701481083
So I showed up at 820 to pick up an online order when business hours says they close at 830 and I got turned away, apparently they had a cut off time. Then a group of 3 turns up right after and got let in. I understand if you have policies and have to stop dispensing by 9, but this was honestly so disrespectful. If you have a cut off it should apply to everyone equally. Period.
Suly D.
1701297559
I love this location. Always feel welcomed! Their staff is professional and knowledgeable about their services and products. Clean, neat waiting area. Fast pick ups and never have issues when ordering online.
Ashley S.
1700664106
Honestly…best experience for improving your life. The workers, the atmosphere the product.. wow. Its incredible and life changing, i really dont know why i had any fear of taking this direction but if you havent you should. The experience and care alone is 100/10. Thank you staff at the kissimmee/stc location!
Frances G.
1700214685
So I been going to this Trulieve Quite some time now and one thing I can definitely say is that the business has gone up a lot lately they be to busy for the amount of staff that they have but regardless of that they have great customer service I can be horrible with names but Ms Yuli’s name definitely stuck out as she was very informative helpful friendly yet professional but anyways, I will be going back. I just wish they open the express line already.
Yahaira D.
1698882439
What the purpose of ordering on line or having a express line if the wait time is larger that the walk in. The idea is to be able to pick up and go. Unfortunately this detail gave you the review today. Need to improve on the time.
Pedro G.
1696691459
Great customer service! Love visiting! The new location is most definitely an upgrade from the trailer. Spacious, plenty of seating and finally utilizing the express pick up option! Keep up the great work!UPDATE: still amazing however not sure why wait for express pickup which to my understanding is no other changes is longer than pickup which to my understanding is pickup with changes. Should be other way around otherwise love the staff
Julian L.
1695942659
Truly a mess when it comes to the scheduling . Ordered hours ahead of time.... checked in 20 minutes prior so that when I arrive I don't have to wait.... get to the store for the store host to then not use my checked in one and then place me in line ? So I went from doing everything possible to get ahead of that line so I'm not waiting, and I end up having to wait 25 minutes for an order that is already bagged according to their text messages? This is why I'm changing to a different dispensary. If you have 1 job and can't do it idk why even apply for service in the first place. Sept 28 @ 6pm. Need proof sure thing , plenty
Crystal L.
1693866220
I am always at this location, for many reasons every person that helps me there is always so friendly and helpful. It’s always clean inside and outside. I was helped today by two people Yuli and Darius I was having a real bad day until I went in there and their friendly attitudes made my day so much better. Thanks again!
Pedro G.
1691339636
Great customer service! Love visiting! The new location is most definitely an upgrade from the trailer. Spacious, plenty of seating and finally utilizing the express pick up option! Keep up the great work!
Alaina B.
1690746554
Been three times in my birth month and still yet to receive my discount. I’ll never go back to Truelieve. I’ll go somewhere else . They don’t care about their patients. The dudes always give discounts, the ladies don’t care and will rush you along every time… lost my business forever
Tashi N.
1689151162
I love it here! The service is always top tier. Product quality and availability is great, and thanks to the crew, every visit is quick and easy.
Carolyn V.
1686256008
Out of the Majority of all Truelieve locations in FLORIDA This is my favorite location. Everyone is always respectful and kind and knowledgeable. I never feel rushed I feel cared for everytime I go, and even though it's in a trailer and abit tight i always feel welcomed , on the bright side once they get there location built its gonna be hands down the only location I'll go to So thank you to the whole staff you all are amazing 👏 🫶 😊
D G
1684079473
DANGEROUS! HOMELESS AND NO SECURITY OR SEATING. Not a safe area, crack heads hang outside likes it normal (groups of homeless) Trulieve is losing a customer for life every single time someone visits this location. This is something straight out of a breaking bad episode. I will never patronize this dispensary chain again. Trulieve is just so horrible compared to other dispensaries that care about their imagine like MUV. Trulieve makes worse product and to be opening locations like this proves it’s a cash grab and not worth your time. Don’t put yourself in danger for some over priced mids.
Ben F.
1683060641
Friendly service and great recommendations. They were able to help me get what I needed to calm down the pain from my injury. Give these guys a visit!
Jorge S.
1679533391
I never had a problem until today, I was there at 8:49 pm and they are supposed to close at 9:00 and my order was already and they didn't want to serve me, this day will be my last in this store👎🏼
Richard F.
1677962182
First time at this location. The girl at the front was super warm and welcoming. But the guy who helped get me dispensed was extremely rude and made me feel like I was bothering him. I believe his name was Tony and ill be taking my business elsewhere next time.
olivia M.
1675043877
Everyone is always super friendly and helpful here! I love that there are usually great deals going on, too! I have never had to wait that long or wait in my car and I am always coming as a walk-in. Thank you to everyone at this location for being super cool and for teaching me new things almost every time! They even helped me out with a new trupod and trustik when mine leaked out and got stuck in the stik. I don’t go anywhere else 10/10 recommend 😎
Hope D.
1667079642
Update: just went here for the 3rd time and this was the best so far. Marissa helped me and she was just the sweetest. Knowledgeable and eager to help with any questions I may have had.I went recently for the second time, Aiden (sp) helped me out, He was not only friendly and patient but very friendly and informative.
Angie B.
1666659581
Everyone is extremely helpful. The employee that helped me today (I hope they can look it up) should be praised for his Customer service and overall attitude. He was awesome!!!!!
Hastings H.
1665280313
First time in this location. A new budder user and had a great consult regarding my new discovery. I'll be interested to try new strains. Very friendly and welcoming staff. Knew one gentleman, whose name I cannot remember, from my usual haunt Orlando South.
Yuli S.
1664673476
I absolutely love this dispensary every time I walk in I’m welcomed on sight. It almost feels like family. The space is tight and sometimes the waits are longer than expected but I also have in mind there is only three registers and there is only so much they can do. Besides that I’m always offered the best products and with a good deal so overall I strongly recommend this location!!! Keep up the good work TRULIEVE 💚
JenMarie
1664151156
Always a pleasure coming here. Today Tony helped me out and was great. He was very professional and made the process quick and easy breezy.
Luna S.
1663165496
I live super close by so it's very convenient, but I absolutely always enjoy stopping in here! They're always such a positive staff team, and very knowledgeable. It's a smaller location so I recommend checking in online on the way, and the waiting room is a bit cramped so you might want to wait in the car, but it's my new favourite dispensary
Squirrel E. B.
1663012665
First time ever going to a dispensary, and the people at Trulieve made it a great experience! From the moment I walked in I was treated like family, and the woman at the reception desk took her time to explain the deals they had going on for first-time patients. I came right around when they opened and waited less than 5mins to be seen. The gentleman who helped me in the back was also great and ensured I left with everything I needed. I would recommend Trulieve to anyone... The wait-time was fast, the people working there were outstanding and the products I bought were excellent!
John C.
1659553636
Nice friendly people I'm glad they are expanding can't wait
Joann W.
1659033127
Everyone there is so friendly and knowledgeable and helpful. When there's something I'm unsure of I know I can count on them to educate me and help me make my decisions
Jason M.
1657564785
I came in with my wife, we are both patents but purchased separate. My wife decided to add a pre roll to her order. When doing so she asked me for $10, which i gave her. The clerk said since she asked me for the money they would not be able to complete the transactions as it went against there policy. This policy is not stated ANY PLACE within the store or online at Trulieve's website. HOW do they expect customers to know this. They should have advised us of the policy so we would know and it would never happen again, NOT refuse service for us not knowing an internal rule. Poor management...
Matthew T.
1656250784
Long wait times. Poor customer service. Couldn't figure out how to work their own computer. I bought somewhere else and the process was so much easier!
Amanda W.
1656014627
Love the staff. The young lady with the colorful hair is always giving the best recommendations. Always looking for the deals and love the ground options. It's right down the road from my house and you can't beat it for convenience. They always have specials on my favorite things. Loyal customer. Love this place. Will always return.
JenMarie
1654792084
I love this place and very convenient to me. Phillip and Mike are the bestest.
Betzy O.
1654295290
Every time I go here there’s always a problem ! You can make online orders but they will give the product you ordered to the person ahead of you.. so when it’s time to pick up your order it’s gone because they already gave it out to other people. So basically they don’t hold your order even when it was placed the same day. This is the fourth time I go here and either there’s no “internet”, they are only accepting cash, and then they give your order away even when your able to place it. I waited 40 mins for them to tell me that they have no flower. Be prepared to wait and sometimes your order won’t be fulfilled ! This isn’t the first time. Even when I asked they said they have more product so I waited both times and they had NOTHING!
Ron L.
1653750666
Abosultely the worst dispensary ever. They came up with some 35 day rolling average which totally screws up all your orders. The worst part is every store is different. One told me to come back on this date for more and another. Tells me a different date. Also your reward points differ from store to store. No communal record keeping. They used to be good but now they suck. Shop anywhere else you'll be thankful for my warning
Michael S.
1652150970
Great place. Staff is Uber friendly, knowledgeable, and will go above and beyond to make sure you're happy and get everything you want. Michael has helped me out tremendously and Raysha is freaking awesome!
Lavora H.
1651312400
The staff is very friendly and helpful, I have never seen any flower product containing 23% or higher as advertised, I suffer from insomnia, I need it to sleep, I don't take sleeping pills, they are addicted!
jesse W.
1650207233
great service freindly face all around and very knowledgeable of all areas of cannabis. very much recommend
JenMarie
1650050546
I love this place and very convenient to me. Phillip and Mike are the bestest.
Alex U.
1647448910
Staff are all knowledgeable and patient. The building is clean, and products are well presented through the website. The location is difficult to see from a distance, given the trees and the bend of the road. Start slowing down in advance the entrance sneaks up on you!
Caitlin B.
1647324603
I love everything about this lication!!! It's only 10 mins away from my house and I know all the staff some on personal levels...they always look out for me make sure iam taking care of!!!
Doris C.
1646517228
It's so much closer to my house and I really like that. I don't have to go to Orlando anymore.
Ervin P.
1644537168
The place is great. I recommend getting some more 1/2 oz of sativa.
Maria J.
1643485538
Very helpful. Patient and informative. Very polite.
Nightmare A.
1642303994
My favorite dispensary! Love this location. Everyone here is awesome!
Frankie B
1641593757
Great first timer deals.Cool staff.Piano Man playing on the stereo. 😆I'll be back
Diane N.
1641484667
This is the old,Harvest Location. I'm really disappointed by the new store....wait times are long even with a pre order... The quality of flower has dropped as the prices,rise. They do have a,great deal on ground flower but not always available. The staff is,friendly but only a very few stayed from Harvest...sad because they were the best in the business. They KNOW their clients by name and very helpful w/any questions. Wish more had stayed on. And unlike all other pharmacy they don't allow you to add on your order in store?? They tell people you have to leave & go back & wait in the walk in line. ONLY place that does this.no clue as to why.
Ender M.
1641329277
This is for the store on 2631 E irlo Bronson memorial in Kissimmee.The 1 g pre-rolls seem to have been tampered coming in different sizes and with a sloppy roll at the tip. when I explained to the associated (Michael) he said it was the density of the cannabis which makes not sense and never made a difference when the company was owned by harvest also the flower containers had open seals his response was that “it is a different company” acknowledging or at least implying that it is policy or it’s justified the lack of product quality. I never had this issue with harvest regardless of the trend of cannabis I purchased, the folding at the end was folded professionally now it looks like someone takes a chunk of it and rolls the tip. When I spoke to the manager he asked me if I weighed the product, I asked for a scale and he said they did not have one (a dispensary without a scale, how convenient) I asked to return the product and he got defensive asking me why would I return it if I have not tried it. After continuously giving me a hard time I held two rolls in front of everyone in the store and showed him how one was almost has one third of it taken out and he finally accepted. His fix was to tell the dispenser to write a note on my account preventing me from buying pre-rolls. Just because I brought an issue to his attention and did not want to purchase tampered product. This store need an outside inspection. It is highly illegal to tamper with prescriptions and I ask a member of the company to follow up with this issue.
Maria J.
1641140929
Let me tell you it was a wonderful experience. The lady that took very good care of me was very gentle explaning their products and how to use them to me. She was delightful. Thank you.
Joseph R.
1640999720
Nice to be remembered and speak with knowledgeable consultants.
CHARLES R.
1639445902
I was refused service for not being able to wear a mask do to my disability. After asking for a manager, one of the employees went behind a closed door and made fun of my disability by referring to me as an anti-masker and making a joke out of my disability.
Tina D.
1638850702
The budtenders are amazing at kissimmee east location. Very informative and helpful, always happy to see you. This is my spot.
Pauline J.
1638101987
I am so thankful for this location.
Millones R.
1632405695
This place is really fast and knowledgeable they are killing the game now with 60%off everything i mean who's doing like them out here right now nobody
Lazarus S.
1631818928
I found the staff to be prepared, professional and very helpful. This was my first time in a dispensary, and I needed lots of help. Good job 👍
