Great customer service! Love visiting! The new location is most definitely an upgrade from the trailer. Spacious, plenty of seating and finally utilizing the express pick up option! Keep up the great work!
Been three times in my birth month and still yet to receive my discount. I’ll never go back to Truelieve. I’ll go somewhere else . They don’t care about their patients. The dudes always give discounts, the ladies don’t care and will rush you along every time… lost my business forever
I love it here! The service is always top tier. Product quality and availability is great, and thanks to the crew, every visit is quick and easy.
Out of the Majority of all Truelieve locations in FLORIDA This is my favorite location. Everyone is always respectful and kind and knowledgeable. I never feel rushed I feel cared for everytime I go, and even though it's in a trailer and abit tight i always feel welcomed , on the bright side once they get there location built its gonna be hands down the only location I'll go to So thank you to the whole staff you all are amazing 👏 😊
DANGEROUS! HOMELESS AND NO SECURITY OR SEATING. Not a safe area, crack heads hang outside likes it normal (groups of homeless) Trulieve is losing a customer for life every single time someone visits this location. This is something straight out of a breaking bad episode. I will never patronize this dispensary chain again. Trulieve is just so horrible compared to other dispensaries that care about their imagine like MUV. Trulieve makes worse product and to be opening locations like this proves it’s a cash grab and not worth your time. Don’t put yourself in danger for some over priced mids.
Friendly service and great recommendations. They were able to help me get what I needed to calm down the pain from my injury. Give these guys a visit!
I never had a problem until today, I was there at 8:49 pm and they are supposed to close at 9:00 and my order was already and they didn't want to serve me, this day will be my last in this store👎🏼
First time at this location. The girl at the front was super warm and welcoming. But the guy who helped get me dispensed was extremely rude and made me feel like I was bothering him. I believe his name was Tony and ill be taking my business elsewhere next time.
Everyone is always super friendly and helpful here! I love that there are usually great deals going on, too! I have never had to wait that long or wait in my car and I am always coming as a walk-in. Thank you to everyone at this location for being super cool and for teaching me new things almost every time! They even helped me out with a new trupod and trustik when mine leaked out and got stuck in the stik. I don’t go anywhere else 10/10 recommend 😎
Update: just went here for the 3rd time and this was the best so far. Marissa helped me and she was just the sweetest. Knowledgeable and eager to help with any questions I may have had.I went recently for the second time, Aiden (sp) helped me out, He was not only friendly and patient but very friendly and informative.
Everyone is extremely helpful. The employee that helped me today (I hope they can look it up) should be praised for his Customer service and overall attitude. He was awesome!!!!!
First time in this location. A new budder user and had a great consult regarding my new discovery. I'll be interested to try new strains. Very friendly and welcoming staff. Knew one gentleman, whose name I cannot remember, from my usual haunt Orlando South.
I absolutely love this dispensary every time I walk in I’m welcomed on sight. It almost feels like family. The space is tight and sometimes the waits are longer than expected but I also have in mind there is only three registers and there is only so much they can do. Besides that I’m always offered the best products and with a good deal so overall I strongly recommend this location!!! Keep up the good work TRULIEVE 💚
Always a pleasure coming here. Today Tony helped me out and was great. He was very professional and made the process quick and easy breezy.
I live super close by so it's very convenient, but I absolutely always enjoy stopping in here! They're always such a positive staff team, and very knowledgeable. It's a smaller location so I recommend checking in online on the way, and the waiting room is a bit cramped so you might want to wait in the car, but it's my new favourite dispensary
First time ever going to a dispensary, and the people at Trulieve made it a great experience! From the moment I walked in I was treated like family, and the woman at the reception desk took her time to explain the deals they had going on for first-time patients. I came right around when they opened and waited less than 5mins to be seen. The gentleman who helped me in the back was also great and ensured I left with everything I needed. I would recommend Trulieve to anyone... The wait-time was fast, the people working there were outstanding and the products I bought were excellent!
Nice friendly people I'm glad they are expanding can't wait
Everyone there is so friendly and knowledgeable and helpful. When there's something I'm unsure of I know I can count on them to educate me and help me make my decisions
I came in with my wife, we are both patents but purchased separate. My wife decided to add a pre roll to her order. When doing so she asked me for $10, which i gave her. The clerk said since she asked me for the money they would not be able to complete the transactions as it went against there policy. This policy is not stated ANY PLACE within the store or online at Trulieve's website. HOW do they expect customers to know this. They should have advised us of the policy so we would know and it would never happen again, NOT refuse service for us not knowing an internal rule. Poor management...
Long wait times. Poor customer service. Couldn't figure out how to work their own computer. I bought somewhere else and the process was so much easier!
Love the staff. The young lady with the colorful hair is always giving the best recommendations. Always looking for the deals and love the ground options. It's right down the road from my house and you can't beat it for convenience. They always have specials on my favorite things. Loyal customer. Love this place. Will always return.
I love this place and very convenient to me. Phillip and Mike are the bestest.
Every time I go here there’s always a problem ! You can make online orders but they will give the product you ordered to the person ahead of you.. so when it’s time to pick up your order it’s gone because they already gave it out to other people. So basically they don’t hold your order even when it was placed the same day. This is the fourth time I go here and either there’s no “internet”, they are only accepting cash, and then they give your order away even when your able to place it. I waited 40 mins for them to tell me that they have no flower. Be prepared to wait and sometimes your order won’t be fulfilled ! This isn’t the first time. Even when I asked they said they have more product so I waited both times and they had NOTHING!
Abosultely the worst dispensary ever. They came up with some 35 day rolling average which totally screws up all your orders. The worst part is every store is different. One told me to come back on this date for more and another. Tells me a different date. Also your reward points differ from store to store. No communal record keeping. They used to be good but now they suck. Shop anywhere else you'll be thankful for my warning
Great place. Staff is Uber friendly, knowledgeable, and will go above and beyond to make sure you're happy and get everything you want. Michael has helped me out tremendously and Raysha is freaking awesome!
The staff is very friendly and helpful, I have never seen any flower product containing 23% or higher as advertised, I suffer from insomnia, I need it to sleep, I don't take sleeping pills, they are addicted!
great service freindly face all around and very knowledgeable of all areas of cannabis. very much recommend
I love this place and very convenient to me. Phillip and Mike are the bestest.
Staff are all knowledgeable and patient. The building is clean, and products are well presented through the website. The location is difficult to see from a distance, given the trees and the bend of the road. Start slowing down in advance the entrance sneaks up on you!
I love everything about this lication!!! It's only 10 mins away from my house and I know all the staff some on personal levels...they always look out for me make sure iam taking care of!!!
It's so much closer to my house and I really like that. I don't have to go to Orlando anymore.
The place is great. I recommend getting some more 1/2 oz of sativa.
Very helpful. Patient and informative. Very polite.
My favorite dispensary! Love this location. Everyone here is awesome!
Great first timer deals.Cool staff.Piano Man playing on the stereo. 😆I'll be back
This is the old,Harvest Location. I'm really disappointed by the new store....wait times are long even with a pre order... The quality of flower has dropped as the prices,rise. They do have a,great deal on ground flower but not always available. The staff is,friendly but only a very few stayed from Harvest...sad because they were the best in the business. They KNOW their clients by name and very helpful w/any questions. Wish more had stayed on. And unlike all other pharmacy they don't allow you to add on your order in store?? They tell people you have to leave & go back & wait in the walk in line. ONLY place that does this.no clue as to why.
This is for the store on 2631 E irlo Bronson memorial in Kissimmee.The 1 g pre-rolls seem to have been tampered coming in different sizes and with a sloppy roll at the tip. when I explained to the associated (Michael) he said it was the density of the cannabis which makes not sense and never made a difference when the company was owned by harvest also the flower containers had open seals his response was that “it is a different company” acknowledging or at least implying that it is policy or it’s justified the lack of product quality. I never had this issue with harvest regardless of the trend of cannabis I purchased, the folding at the end was folded professionally now it looks like someone takes a chunk of it and rolls the tip. When I spoke to the manager he asked me if I weighed the product, I asked for a scale and he said they did not have one (a dispensary without a scale, how convenient) I asked to return the product and he got defensive asking me why would I return it if I have not tried it. After continuously giving me a hard time I held two rolls in front of everyone in the store and showed him how one was almost has one third of it taken out and he finally accepted. His fix was to tell the dispenser to write a note on my account preventing me from buying pre-rolls. Just because I brought an issue to his attention and did not want to purchase tampered product. This store need an outside inspection. It is highly illegal to tamper with prescriptions and I ask a member of the company to follow up with this issue.
Let me tell you it was a wonderful experience. The lady that took very good care of me was very gentle explaning their products and how to use them to me. She was delightful. Thank you.
Nice to be remembered and speak with knowledgeable consultants.
I was refused service for not being able to wear a mask do to my disability. After asking for a manager, one of the employees went behind a closed door and made fun of my disability by referring to me as an anti-masker and making a joke out of my disability.
The budtenders are amazing at kissimmee east location. Very informative and helpful, always happy to see you. This is my spot.
I am so thankful for this location.
This place is really fast and knowledgeable they are killing the game now with 60%off everything i mean who's doing like them out here right now nobody
I found the staff to be prepared, professional and very helpful. This was my first time in a dispensary, and I needed lots of help. Good job 👍