Trulieve Dispensary in Longwood, FL

Trulieve Longwood Dispensary
4.8
Based on 1017 reviews
Joseph C.
Joseph C.
1715783117
Another bait and switch with Trulieve. Why am I not surprised. According to Trulieve if you make a purchase online for a product that was advertised as having a high thc and terpene content only to find out you didn't receive what you purchased but instead a far superior product. If that isn't bait and switch what is it ? Do yourself a favor and check your products before leaving the store. They get one star because there isn't a negative rating.
Laura F.
Laura F.
1715127925
honestly the last couple times i have come the customer service at this location has just been missing the mark. i’ve been to numerous other locations and haven’t had the same experience. i understand everyone has a hard day at work but the rude behavior i was met with when i was modifying my online order was uncalled for. if you don’t want to offer the modifications then please let someone else take my order as i not only made aware the person when i first came in but also clicked modify on the website when checking in. it clearly is offered but if you don’t want to handle it personally, please pass me off to someone else instead of making us both have a bad experience. on top of the behavior, the part of my order that was placed online was supposed to be part of a deal that i was not given. so now i have to go back to receive a refund while already feeling uncomfortable. everyone has bad days but just remove yourself instead of passing it on to others.
Martin G.
Martin G.
1714410477
By far the greatest location and staff of any dispensary I have visited. I have always had a great experience and have been treated very friendly and been given great service. Honestly, what really makes me keep coming back and not visiting other dispensaries is the staff. From the management to the employees they shows they care and are understanding and helpful and patient. If I could give them 10 stars I would. If corporate is reading this they deserve more than a pizza party.
Victoria V.
Victoria V.
1713633842
Charles was great ! He took such good care of my mom and we even had some good laughs! Great place!
Amber C.
Amber C.
1713544269
Charles Kelley are amazing!!! So helpful & caring! Listened & helped me thoroughly 😁 happy customer as always.... All staff at this location is great!
Sheryl P.
Sheryl P.
1712946792
Anna is the most awesome dispenser. Truleive Should be grateful to have her. She is friendly, helpful and above all gives off an amazing vibe. Thanks, Anna I so appreciate you.
Joshua C.
Joshua C.
1712882047
Every time I go to this location, their wait time seems to always be +20 min long with just 2 people in the waiting room.Their stock inventory is pretty good compared to the downtown location.Update 4/11: TL always fails.Can someone please tell me what in the Trulieve tarnation packaged these containers?
Zoey V.
Zoey V.
1712679760
My favorite location! The service is great and I’m always in and out. Always learning something new when I come here. Kelly and Josh were a great help!
Deven D.
Deven D.
1711567941
Awesome products and awesome employees...would definitely recommend shopping at this location whether your in the area or not....thank you trulieve longwood
Lillian C.
Lillian C.
1705703888
Everyone was super helpful and super nice they've got good 1st time visitor discounts, and a lot of good sales in general.
Rhaven
Rhaven
1701965620
The staff is always very friendly from the moment you walk in. Tina answered all my questions and was extremely helpful. They always have great deals as well!
Jeannine S.
Jeannine S.
1701025799
Made my perfect on the 20th. I'm extremely disabled and can no longer do brick and mortar shopping and must rely on delivery. I was told delivery would be on Saturday, the 25th. On the 21st they called me and said weekend delivery was canceled, but I could get delivery on the following day. I was happy with that.. However, no delivery came. I called and was told they didn't know why I had been called on the 21stbecause they're was no delivery until Saturdsy. Yesterday was Saturday. I waited the entire day. After calling in the evening, I was asssured that i would receive my products by the end of the day. Nope. Today I called again and was told that someone would reach out to me in the next 24 to 48 hours.
Robert G.
Robert G.
1699389680
My 3rd visit, and as always a very pleasant experience. The facility is spotless, very pleasant atmosphere. All of the budtenders are very polite, patient and extremely knowledgeable. Thank you
Julissa E.
Julissa E.
1691592737
I would like to take this time to recognize Bianca and Terpy Tina. Not only do they treat me like family when I walk in but they drop absolutely everything they’re doing to make sure they cater and resolve my issues ant hand. They run a very tight ship here and whoever is responsible for staffing. The employees are doing an incredibly well job. I want to take the time to thank you so much I do not know where I would be today without Trulieve most importantly highlight these two staff members.
DJ D.
DJ D.
1690461547
TRUTHIEVES!Really not happy about my experience today with YOUR employees!! I spend thousands of dollars annually at trulieve to be treated like this!!Went to pick up flower that was advertised at 36 dollars and get charged 60 for it!!!I talked to a manager at the longwood location showing them the false advertisement, showed her the total of my order and she acted like I was trying to steal from her, like it was her drugs, she was the drug dealer and I pay what she says!I never have any issues and they always honor it when I show them. I should just canceled the order and went to a different trulieve.I wasn't being nasty or anything.I had proof and I will be returning all products for a full refund.This is outrageous! I'm on REDDIT reading that most people got that deal that I was supposed to get!! SCREW YOU TRULIEVE.THIEVES!!!
Jonah S.
Jonah S.
1690393089
For Products and employees I would give 5 stars but because of the consistent contradictions between website and what’s going on in the stores themselves I have to complain. Y’all either need a different system/platform for online use or you need to hire someone to properly manage the website…Honestly, 3 stars is a pretty high review all considering. Keep up the good work
Randy S.
Randy S.
1689435183
Very wonderful and welcoming. Very helpful. Great discounts and great products. I think a lady named Terry Tina helped me? She was so very knowledgeable I was impressed and learned a lot.
R.C.I.
R.C.I.
1688724870
Rita was a slice of heaven… Best Product… Best Price… Best customer service EVER… Plus helps that Rita is beautiful both inside and out…
Jacqui S.
Jacqui S.
1688079711
Rita was an absolute Rockstar very knowledgeable and so friendly! The location was busy but managed to get everyone in and out quickly while still upholding amazing customer service!
Moni
Moni
1686170933
Jessie was outstanding, friendly, helpful, informative and the product was exactly what I was looking for.” “I was so pleased with the service from the young lady at the check in desk, too!”They went above and beyond to help me find the perfect item and made me feel welcome.” “I was very impressed with the quality of the product and overall teamwork displayed.. Thank you all for making my experience a memorable one. I will be back!
Haley G.
Haley G.
1684518844
This location is always extremely helpful with all of my needs! I travel for work so I’m around a lot of different locations. This one always is pleasant and very quick. Anna is especially a huge help and is very courteous and thorough!! Thank you so much!!
Ray M.
Ray M.
1683745635
Tina at the Longwood store was absolutely amazing! Truelieve certainly has a top-notch employee (as well as all I’ve encountered) there that is extremely informative very personal and easy to talk to, and also very easy to understand and put things in words that I could understand with the very complex script calculations, managing my scripts and strain information. I would double her pay she’s worth it!!!!Extremely happy customer!Ray Maxwell
Richard L.
Richard L.
1681425297
Had great experiences here for almost 2 years and now they can't get anything right. I've shopped exclusively here for a long time and will no longer be back. Get your stuff together and get peoples orders right. Today was the last straw but it's been going down for a while. I once had to tell a manager 3 times they gave me a 10$ pen when I had a 35$ one. They can't get their act together so I won't be back again.
Heidi C.
Heidi C.
1672330561
TINA, TINA, TINA! By far the BEST experience at Trulieve I’ve EVER had. This individual is pleasant, extremely knowledgeable about the products. Exceptional customer service, BAR NONE! Talk about going above and beyond. She ensured I understood the product differences, asked questions about me and made recommendations based on this. Y’all did great with this addition Trulieve!#CLONETINA 😆
Wendy V.
Wendy V.
1671724748
Tina and Kelly are fabulous! They really take care of you and make you feel welcome. Tina was so knowledgeable about the products and can make sure you are getting the right medicine for all your needs.There is another dispensary right down the road but I always go to this one because the staff is incredible.
Zaeeda W.
Zaeeda W.
1671640885
I had the best experience at this location Darren W. made my shopping experience feel seamless his knowledge and professionalism was top-tier. I felt like I got a bang for my buck. Thank you so much I will be back 10 stars.
Gina K.
Gina K.
1671055261
I love this place! Everyone is so nice and welcoming. They also do their best to find you discounts. Basil helped me today and was so friendly, I'll definitely be back. I've tried a few other places in the beginning, but now I only shop at trulieve. They have awesome stuff and terrific sales!
Moonbeam B.
Moonbeam B.
1669000064
Anna-lane and Bianca gave such incredible service. I was truly impressed by their knowledge and recommendations. If you come here, I would ask for them because they know it all and have a plethora of information within them. This Trulieve location is by FAR the best in town, I look forward to my visits here and am truly grateful to these two women for their gracious and benevolent manner.
Joshua F.
Joshua F.
1667863118
Trulieve Longwood is the best Trulieve by far. If you’re looking for a super friendly customer service experience you need to come here. I’ve been going here since day 1 (was there first customer opening day) and they’ve treated me so well ever since! I promise every single person who works there is super friendly and awesome; never had a bad experience here!
Debra S
Debra S
1666210237
If there was a way to give more than five stars, I would. I cannot say enough about the amazing professionalism, customer service and care at the Longwood location. They are always attentive to my needs and being an “old school” former retail employee, I can honestly say, Longwood has the absolute best customer service around. They remember your name, always a smile. Special shout out to Basil, Adriana, Tina and Ryan.
Eva A.
Eva A.
1666148235
This Trulieve location I have to say is my favorite. The staff there are all very nice. I want to give a shout out to my bud tender Darren. He is nice, personable and knowledgeable. After a long day at work it's nice coming to Trulieve and having someone with a very cool vibe help you out. He is an asset to Trulieve for sure!!! Kudos to Darren and all staff at this location
Nicole Z.
Nicole Z.
1665096908
This is the only dispensary I go to! Basil, Ed, Rob, Tina just to name a few are part of an amazing and highly functioning team. From anticipating Patient needs to working with me on days when money is tight, this location provides more than just a service. It’s a sense of community. For this I will always be back. Much love y’all.
Richard R.
Richard R.
1661461864
I have been a satisfied customer at the 820 W SR 434 Longwood store for over a year. Last week Tina assisted me at the counter. Her knowledge, compassion and professionalism was truly appreciated.All of the workers at this this location are all excellent. However I believe Tina is management material.Richard
Ricky
Ricky
1660316558
Tina was super helpful! Every time I come I get excellent customer service. Staff is super friendly and knowledgeable. Love it and will be back!
Keya B.
Keya B.
1660067107
The Longwood location is everything. The Reps are great and very professional. They are knowledgeable regarding products and what might work best for your needs. Rob, Tina & David have assisted me with obtaining the products that best met my needs. Even though this isn’t the closest Trulieve location to me, I try to go here due to the exceptional customer service provided.
Hubert L.
Hubert L.
1660062437
I used to go somewhere else. Had good service but quality wasn't there. The staff is awesome great selection awesome smiles. Bianca has helped me several times and always smiling.
Mallarie L.
Mallarie L.
1659712151
Best Trulieve location! I had the pleasure of meeting Tina yesterday and will not go anywhere else now! She was so knowledgeable and helpful when it came to picking strains that would help vs trying to sell me the most potent strain, which seems to be the norm for others. Thank you Tina!!!
Samantha M.
Samantha M.
1659653595
Basil is so amazing and kind and funny. He makes everything more fun about coming in. I have seen him all three or four times I have come in randomly and just everytime same vibe same happy helping wonderful guy! He is amazing!
Sara M.
Sara M.
1659636693
Trulieve- Longwood is literally the only dispensary I go to if I can help it. Although literally everyone at this location deserves a 5-star review, I'd like to just shout out TINA!! Every time I am there, she is super helpful, and always provides excellent recommendations. She's respectful, kind, and has a fun personality (I always get a good laugh chatting with her). She goes above and beyond to make sure everything is right and that I am happy. That being said, if you are looking for a good dispensary, you should really consider this Longwood location. I have been coming here for at least a year now, and I honestly feel like I am meeting up with friends. They know my name when I walk in, they are friendly, always smiling, and ALWAYS supportive and helpful. I cannot give these guys enough praise, honestly. Truly the BEST Trulieve location.
Chris O.
Chris O.
1659558531
Great place for consultation and purchase...ESPECIALLY if you are lucky enough to get Tina, in the store, to help with ordering. First timers: Ask for Tina. If you have to wait a bit, it will be worth it as Tina is THE most knowledgeable person to do business with. I shed several prescription medications and have better results thanks to Tina. She really pays attention to each person she helps.
Karen B.
Karen B.
1659540669
Tina was so helpful. She asked questions to ensure that I got the medication that I needed. She took her time and was very personable and polite. I highly recommend her.
M B.
M B.
1658099616
Great product. Great staff. Great safe access locations in Longwood. Just need to work on the express pick up. Trulieve sets the expectation when they text you saying your order is packaged and ready for pick up check in here to save time in line. So you check in there when you’re 5 min out and then they send you another text saying we can now serve you. Only to find out when you get there that you have to still wait in line the same amount of time and once you get in the back your order is not packaged and you have to wait for them to label and package everything. Maybe just re wording the email/text confirmations to set the proper expectations for express pick up would help. 👍
Mike
Mike
1656615988
Best place and best staff in the area. Always accommodating and extremely helpful and knowledgeable. Big shout out to the delivery team and Tina for taking the extra time to make sure my order was correct.
A L.
A L.
1656439924
Today I had the pleasure of meeting Amber, a star associate at this location. She was extremely knowledgeable, kind & helpful. It was a blessing to be in her presence and I’ll definitely be back for more of my needs and to see this sweet girl. Thankful for you!
Brian E.
Brian E.
1656081325
Always feel welcomed at the Longwood location. Thank you so much Morgan for making my day and helping me out. Excellent five star service!!
BEATRIZ B.
BEATRIZ B.
1655396206
I just want say everyone at this location is amazing Tina always has a smile and my dog looks forward to her kindness. Great job guys
Pantheist X.
Pantheist X.
1654806532
I had an incredible experience. They treat you very well, like your family. Very professional. They also know the product well enough to recommend and help 100%. I will definitely be a regular at this location. Thank you for making everything so easy
Ada B.
Ada B.
1653076937
Every one there is very nice and they seem to enjoy working there. The store is very clean and the employees are very knowledgeable. Thanks to everyone for the wonderful service they provide when I go there.
Renee P.
Renee P.
1652214215
Very friendly and professional staff, they are patient with your questions, and they ask questions to figure out what would work best for you. Top notch staff, good products. Also VERY clean.
Kennedy S.
Kennedy S.
1651861283
I love coming to this location. This staff is so helpful and always try to help me get the most for my money. On 420 I met an employee named Tina and she was a literal ray of sunshine. I also met Ryan that day. He was also super friendly and helpful!! So if you are looking for high quality products and excellent customer service come to THIS TRULIEVE NOT LONGWOOD DOWNTOWN!!!
E. C.
E. C.
1651850743
Very nice staff. Seemed to have a lot of product on hand. Only issues are the following: one person seemed to be somewhat ill-informed of product qualities/abilities, and another person staffed there was giving out advice that could be construed as "bad". Not everyone has the same built up tolerance for THC.
Deedra C.
Deedra C.
1649970055
Trulieve not only great products. They have wonderful the best employees. Tina is always so helpful🙂
Marisol
Marisol
1649873846
Tina at Trulieve in Longwood is AWESOME! Very friendly and has great suggestions. The staff there is helpful and ready for any questions asked.
tamara L.
tamara L.
1648235219
See Tina who did an awesome job helping me find the best products to help with my symptoms. She is very knowledgeable, patient and kind. She even tried to get me any discounts available!! That’s HUGE! Of all the dispensaries I’ve tried Trulieve is truly the best!
Casandra S.
Casandra S.
1647845752
Amazing ! Tina is amazing ! Her energy and vibe encouraged me to buy everything she offered. And I was not disappointed! I will be back and I hope she is there !
Mindy C.
Mindy C.
1647002876
As usual not enough product. Always out but good place. Prices are too high also
John G.
John G.
1644275126
Always have a good and smooth/speedy experience at this location. Extra big shout-out to TINA!! She's always a huge help, remembered my name after our first encounter and always hits me off with the best knowledge of what I need when I tell her what I'm looking for on top of being just super dope and friendly in general. Kudos to the whole staff and I'm glad I live right down the road. Salutes to y'all.
Lauren H.
Lauren H.
1643822355
Very clean and very friendly staff! Love it here. Tina always puts a smile on my face and takes VERY good care of me!
Sofia M.
Sofia M.
1643045413
This store is always nice and clean and it's employees hospitable. Always a great selection and quality. Tina there is amazing! Excellent service.
Diana H.
Diana H.
1642793657
I've been here so many times before but this time was review worthy. Dev was the person who helped me out and they were amazing. So friendly, knowledgeable, and ready to help me pick some new products. The energy they had was welcoming and comforting. I hope I'll be able to meet with Dev again!
Patrick S.
Patrick S.
1642704934
Tina and her magical notebook of strains, terpines, and personal insights helped me to find the perfect products. Its great to have someone with so much knowledge helping you
Kiana V.
Kiana V.
1641263593
I placed an online order and waited several minutes before I walked in to follow up on my order. The parking lot was relatively empty so I was wondering what was taking so long. When I went inside I was the ONLY client in the lobby. The receptionist was rude and had an attitude. When I went into the actual room to pay for my purchase there were NINE people behind the counter. It seemed like there was no management on hand and no one wanted to work. The receptionist sarcastically waved as I drove away. I don’t understand why there were upwards of 11 people on site and it took twenty minutes to package an order that was placed online in advance or why someone with no professional etiquette was sitting up front in reception. I frequent this establishment and I was thoroughly surprised and disappointed. I will never visit in the evening again. Management should explain the meaning of customer service to any person who occupies reception. If someone can’t be professional, pleasant or helpful perhaps they should not be employed.
Valerie W.
Valerie W.
1641159054
This was by far the most gorgeous Trulieve I have been to. Super clean, all products were displayed in a way that I didn’t have to hover over the employees shoulders. My server, Buddy was super awesome, actually everyone that I spoke to was super friendly and in a good mood. Buddy helped me with picking up something else that I didn’t happen to see on the website as well. For sure go to this location if you are in the area!
First time in the Longwood store. It's small and you are very close to the next person. I was so happy to see no glass at the front counter that I could actually see their face & talk to them and they didn't act like I had a disease. Thank You Trulieve. Only problem I had is when we got home and opened the container it was not sealed the white state in the lid but so did all the silver so I don't know if it was open before which kind of alarms me, I posted a picture of the container that was not sealed 🤐 properly. But everyone was very very nice.
Callisto S.
Callisto S.
1637937412
I’m always taken care of at this location! If they don’t have something I want, they do their best to recommend me alternatives to what I was looking for! My favorite employee here is Tina— She goes above and beyond with her information and her wonderful suggestions and recommendations. She helped me pick out concentrates and taught me so much about them, and even told me about bringing in my batteries that aren’t being manufactured anymore for store credit! She’s amazing and so is everyone else at this location!
808 P.
808 P.
1637500059
I’ve never had a negative experience at this Trulieve. Sam was very helpful and kind at my recent visit! Everyone else is always awesome and pickups are fast and efficient. Always lots of flower in stock. I also love the chocolate bars! I love this Trulieve!
SN G.
SN G.
1637427871
Went today for my 2nd time. Staff was amazing like last time, Adam and Mehki helped me. Both were very professional and knowledgeable. They answered all my questions and helped me find the right medicine for me. Would definitely recommend going to one of those guys.*update* I continue to return to this location and they are amazing. Ask for Basil of you come in such an amazing person and always super nice and so so helpful!!
Will R.
Will R.
1636127085
Tina was awesome super friendly and helpful. She explained to me a great idea with having patients have a reusable hemp bag to dispense and incentives to make the patients bring them back. Great energy! We need more people like Tina in my job lol thanks Tina!
Justin O.
Justin O.
1633723104
Great store and quick location. Amber is always helpful, super friendly and keeping me up 2 date with promos & new products. Good lookin out, much appreciated.
mason R.
mason R.
1631649923
Great comfy building with lots of options on disease management. My bud tender Courtney was extremely helpful in explaining what’s going to help me in one area and what will help me and others. I feel she was very professional when it comes to explaining the medicinal effects of different strains. She went the extra mile to ensure I was content. So glad they are now in longwood, and I will be back! Thanks Courtney! And Trulieve!
Jeffrey M.
Jeffrey M.
1631201471
I really never have a good experience at Trulieve stores but at Longwood I can usually get in and out with no issues so I continue to go. I think yesterday may have been my last try even though nothing specifically bad happened I just didn't get a good vibe. There was a discrepancy with my total but wasn't the cashiers fault the computer wasn't working properly yesterday. I randomly asked who the manager on duty was and she pointed to a man standing in a t-shirt on his phone with his sweater tied to his waste telling me that was her store manager. I thought it was interesting that the cashier standing in front of me looked more professional than the pointed out store manager. I would post a picture but you're not allowed to be on your phone in Trulieve. Trulieve could be the best if they cared more and tried harder.
Received expedient and excellent service from Tina yesterday afternoon. Also, helpful in selecting what I needed. She would be great in a management role.
Jasmine B.
Jasmine B.
1630351364
Tina and her team go way above and beyond to make sure you have the greatest experience possible! They are all very welcoming and accommodating. By far my favorite dispensary based on high quality product and even better customer service!
Briana S.
Briana S.
1627774304
This was my first experience ever at a dispensary and it was awesome. And not just because I walked in and legally bought an array of marijuana products, but the selection is still unbelievable. I mean, What a time to be alive am I right? The customer service was excellent and the prices and first time discounts were good too.
Scott S.
Scott S.
1625242577
A big thank you to Morgan for helping me save on my purchase today. She was very nice and hospitable, making sure I found everything I needed. I will continue coming back for the great customer service.
Chastity G.
Chastity G.
1624743545
Hey hey was a great experience. Geneva was a amazing bud tender lol. She help me pick the perfect carts for myself and educated me on the difference. Will be see her and the rest the team again.
Fresh P.
Fresh P.
1624680849
First I want to say Longwood location has the best customer service ever!! Myself and my girlfriend enjoy going there better then going anywhere else. But my bud tender Geneva was the upmost respectful, friendly, fun, and knowledgeable tender I meet. She helped me understand a few new way of using my medicine. Keep up the great work Geneva you killing it. 100 across the board
sara E.
sara E.
1624323558
Big thanks to Victoria and Jake for their exceptional customer service! They both continuously go above and beyond to ensure their client/guest has every question answered. Also, THANK YOU for keeping your staff and other patients safe by mandating masks inside your facility and offering hand sanitizer several at high touch points! 👏🏻 There’s always gonna be a “Karen” complaining about a mask policy on a review, but the policies are to protect those who are STILL at risk. So again THANK YOU to the Trulieve staff for making safety a priority!
Newt L.
Newt L.
1623425415
The Longwood location has the friendliest employees starting with the front staff. However, my bud tender, Ryan, really shined when he helped me. I get extremely nervous when shopping and especially at pay out so I always do delivery. This was my first time in the store. Ryan was helpful and kept up a friendly attitude which made the process a lot easier. Great location and they usually have a good inventory.
Sandy M.
Sandy M.
1623016946
Great, helpful, and friendly service! I placed an order online to pick up in Orlando. I forgot where I placed the order and showed up to Longwood 30 minutes before closing!! I thought I was going to have to go home empty handed but the team helped me out big time! They got me in as a last minute walk-in with Jake. He was so understanding and helped me select a new order. I wasnt at all prepared considering the difference of stock. I also only had enough cash for the first order and he helped me make it work. He was so patient and helpful. I went home happy with a full, new order thanks to the team! Thank you Jake! Thank you Trulieve!!
Dread G.
Dread G.
1623006523
I live in Melbourne, Fl but let me tell you when I travel to make sure I get the best medicine that my body needs and this Trulieve in Longwood definitely have me making frequent visits. Im so grateful for Jake always keeping me up to speed with the product drops at this location & helping me find what I need when I visit . The manager her is very accommodating also. If anyone is in the Orlando area, make sure you go visit the Longwood location you won’t be disappointed.
Johanna B.
Johanna B.
1623006176
Wonderful atmosphere & this location always seems to have a lot of variety to choose from most times when I order online or do walk-in. Jake is normal the bud tender I normally get who educates me on the latest products but also suggests a lot of wonderful flower I’ve never even heard or maybe didn’t catch it online. Thankful for Trulieve & thankful for their employees.FYI there’s always a sale going on at Trulieve.
Michael S.
Michael S.
1621887832
I love the prices of Trulieve, but really keep coming back cause of the people they employ!My last visit, a few days ago, was made an absolute joy thanks to Adriana!She not only made me feel comfy but related to me and TRUly (I kill me) helped me find exactly what I needed!Thank you Adriana, and Trulieve!
Bitboy X.
Bitboy X.
1620138276
where is the 10 plus star because this place deserve it. the best place in town friendly servers best costumer service. this place is amazing cant complaint thank you guys.
J S.
J S.
1619714122
LOVE LOVE LOVE Trulieve in LONGWOOD! Manager (Kelly I think) and all staff are EXTREMELY helpful, orders are filled quickly, and not a long wait time for waiting area! IF you are in between Trulieve locations and Longwood is an convenient location… CHOOSE LONGWOOD!
Tory G.
Tory G.
1619652629
This is not my normal location. But I got the pleasure of being assisted by Ramon. He is so knowledgeable. Him and Jessica were both great. Very informative. I learned things I did not know. Great customer service from both. I would definitely visit here again. 😃
mason R.
mason R.
1617444066
Great comfy building with lots of options on disease management. My bud tender Courtney was extremely helpful in explaining what’s going to help me in one area and what will help me and others. I feel she was very professional when it comes to explaining the medicinal effects of different strains. She went the extra mile to ensure I was content. So glad they are now in longwood, and I will be back! Thanks Courtney!
Marcos G.
Marcos G.
1617389568
This is place is amazing always pack so make sure you order ahead. When a come to the flower I found this place with best quality and the costumer service is the best.
BEATRIZ B.
BEATRIZ B.
1616106177
1000% the best customer service. I absolutely love the staff. Great job guys excellent flower. Never a miss.
Chris V.
Chris V.
1615402750
I love this place.I recently got my card so I've been a bit overwhelmed. The options that have opened up with regards to how I want to conveniently consume cannabis.The budtenders are all great. They've all been friendly and most really seem to know the products. The facility is clean and wait times are generally short if you're walking in.Knocked off a star because of an incident with one of the receptionists. It was late, there was one person there in the lobby. I was at the desk to check in, less than 2 feet from the armed security guard that was reaching to hand me a mask. He asked me to go outside the building and have the security bring me a mask. Now this individual had a mask, and a barrier. I saw no need to make a scene if it. Shamed by a legal pot peddler for the heinous crime of breathing raw air...not saying I won't go back because I've been back since, but I've also been taking money I would have taken to them elsewhere and found that I enjoy a competitors concentrates better, and it's $15 a gram cheaper.
Kristina D.
Kristina D.
1613666285
First time going in there the woman was not knowledgeable enough to give us suggestions. She also had an attitude, because I was asking questions? Second time we went was much better.
James H.
James H.
1612828960
Ramon is the jam!KnowledgeableKindGenuineIt’s nice to talk to decent humans.Especially when I’m there to pick up medication for depression and anxiety.Cheers to you Trulieve!
The Mber S.
The Mber S.
1612821837
I'm happy with my experience with this place, and the staff treated me like family, looking forward to when I go back. Very professional, and peaceful. Morgan was very informative and passionate about her job, she was a great hire! I'll be back!! 02/08/21 I met the GM troy or Roy forgot lol but he was down to earth and great customer service, I bet this a great place to work
Mickey F.
Mickey F.
1612730929
Very accommodating for specific health issues. You guys rock and made excellent recommendations. I appreciate the advice and I'll be back when I need a fill up. They care more about your medical needs than the competition. Thanks Trulie.
Karen R.
Karen R.
1611847471
Every experience at Trulieve is remarkable. Even when they leave a message for a problem with my order and to call back, and it takes 25 minutes to get through, just to learn they are out of stock, is frustrating but acceptable. The super awesome people there to help me make up for any issues that may arise. They know how to make me happy, as do the products provided. And, a super shout out to Heather and Ryan in Longwood who were Trulievely amazing. I am not Karen, she is my alias!
The Mber S.
The Mber S.
1611766136
I'm happy with my experience with this place, and the staff treated me like family, looking forward to when I go back. Very professional, and peaceful. Morgan was very informative and passionate about her job, she was a great hire! I'll be back!!
Nrw
Nrw
1608740889
Really enjoy the Longwood location. Clean and friendly staff. Kelsey alone deserves 5 stars.Update: I didn’t think this location could get any better. Today I had Katie as a bud tender and she is the best bud tender I have meet / had at any Trulieve location. Give her a raise or promote her. 😀
Jen G.
Jen G.
1608350066
Everyone here is absolutely amazing! The only gripe is constantly low on product.*Edit to add*Today, at 7pm, I went to pick up my order that I placed early this morning. I was told that most of my order was no longer in stock and they MAY have some of my order left but I would have to wait over 30 minutes to see. I will no longer buy any product from this location.
Kerry D.
Kerry D.
1603036145
Extremely professional and clean. Staff very friendly and knowledgeable. Exceptional service from Katie, Q, Troy and Scott, although all of them are welcoming. There is a lot of demand but they handle the patient rush expertly and fairly. I would recommend this dispensary, but don't tell anyone!
Tiffany H.
Tiffany H.
1603023095
I have visited Trulieve quite a few times since they have opened. Everyone is always absolutely amazing and helpful! My experience on Saturday was just hilariously awesome. Kyle and Adam both made my day, and ensured I got the products I was looking for! These guys genuinely care about your well-being and are amazing. High five Adam!!
Curran H.
Curran H.
1602176665
Once again great customer service at trulieve! Had an old battery that had been through lots with me!!! Sad to see her go! But Katie hooked it up! Sorry Scott, but your gonna have to pick up your game! Just teasing Scott is still the bomb! I really love all the staff here at the Longwood location!!!Original message: Scott was knowledgeable and upbeat! Great sense of humor! Well worth tipping!
Michelle C.
Michelle C.
1601911756
I was helped by Adam & Q today at the Longwood location. Their knowledge and compassion towards my unique health situation made me feel comfortable and also helped me understand what suits me best for my health needs. I will definitely be back to this location. Thank you both for your kindness!-Michelle C
Samuel S.
Samuel S.
1601522124
EXCEPTIONAL!!!Luna delivered applaudable expertise with every single product I asked and did not about ask about. She introduced me to edibles and tinctures and I was not steered wrong. She knew so many different strains and the specific benefits to each one, that it made my head spin. I completely trust and recommend everyone go to Luna at Trulieve Longwood and experience the welcoming and knowledgeable staff. 5 STARS!
I’ve been to a few other dispensaries but this was my first time visiting here. I am really impressed. I felt very welcomed. Got a lot of good info. The lady that helped me, Luna was AWESOME 👏Told her what I was looking for, she brought out a few different things~she’s very knowledgeable & hooked me up. Got me a few good strains to try and some edibles!I will certainly be back!
Amy T.
Amy T.
1601488548
Love that they opened a closer location by me. They the staff is always nice, upbeat and helpful. Pretty good selection of everything. I have nothing negative to say about this location or staff. The 1st time I went to this location Kyle was so helpful a d able to answer all my questions.
Amy P.
Amy P.
1601482410
As a new patient I wasn’t sure what to expect or how to go about getting the info i need. At this location, everything was clean and i didn’t have to wait long at all. When my turn came, a great guy named Kyle took care of me and answered any questions i had. He was extremely knowledgeable and asked me questions to ensure any product i was getting best suited my needs. Thank you tons! I’ll be back to this store!
Chel P.
Chel P.
1601477983
So like most others, I am beyond excited to see a Seminole county location pop up finally. We asked and Trulieve answered! Now onto my actual experience in Trulieve Longwood a few days ago. I honestly cannot say enough good things about this location. Friendly, personable, and educated are just some of the adjectives to describe everyone working here. Its amazing to feel both a sense of professionality yet still friendly and compassionate, so you don't end up feeling overwhelmed or uncomfortable. The front desk is your first point of contact, and Ashley was the one who helped me feel welcomed as soon as I walked in the other day. She educated me calmly and genuinely, and I felt no pressure or negativity for not knowing exactly what everything was. A+ for her! Trulieve Longwood feels like a warm hug for anyone new or experienced in the world of cannabis. 🙂
Frater W.
Frater W.
1601148426
Always professional and helpful. Glad someone finally listened, when I asked, "when is Trulieve coming to Seminole County. Some wishes come true. Longwood location is within walking distance of home!
Mimi L.
Mimi L.
1601055939
My first time going to a Trulieve dispensary this location in Longwood and they are amazing! From when I walked in the door the greeting from Robby and Jayme was so warming I felt like I had known them for years, even down to the refreshments. It gets better I go inside and greeted by Kyle who was so professional knowledgeable and down to earth! This will definitely be my second home. Thank you all for making me feel comfortable!! Highly recommend 😁Michelle
Cynthia W.
Cynthia W.
1600716872
Nice, clean location - felt safe going into the building with all the precautions that were taken. I haven't been a patient long so I appreciate the knowledge and help received from Melissa to find what I was looking for. Will definitely be coming back.
AJ S.
AJ S.
1600697675
I just had the pleasure of leaving Trulieve Longwood. Adam my bud tender went above and beyond looking for a particular product in store that was not available online at the time. Not only is Adam helpful but personable, friendly & very knowledgeable and made me feel right at home.Trulieve has always done a excellent with recruiting their staff. Thanks!
Han W.
Han W.
1600203159
I have wanted to go to Trulieve for a while now and was happily surprised when one opened up in Longwood. I found my experience to be very quick and informative. I was also able to take the time I needed to ask questions and was listened to. Scott and Ryan were very helpful and supportive. I appreciate the information folder that you are given for your first visit as well! I will definitely return to Trulieve in Longwood 🙂
Alexis A.
Alexis A.
1599846739
Thank you Kyle for such a great experience at this Trulieve location. Thank you for letting me know what the lineage of Cross of Titan was 😂, we had a good laugh when we found out. Thank you again.
Riley S.
Riley S.
1599610930
Trulieve is such a great dispensary. Its awesome that there's finally one closer to West Volusia County. They have excellent customer service and a wide variety of medicine, and the meds are really potent! Trulieve also offers 1st and 2nd Time Patient discounts, points program, veteran discount, seniors discount and SNAP discount. If you haven't checked them out yet, you're missing out!
Azellia G.
Azellia G.
1599357265
Trulieve in Longwood is a MUST GO TOO if your a medical patient!!! I always feel welcome and well taken care of when I come here. Juan and Michelle are just amazing!!!
Next Reviews
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820 W State Rd 434
Longwood, FL 32750

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    Payment Methods:

    Cash Only
    ATM Available On Site

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    TRULIEVE Cannabis Discounts

    Everyday Deals and Discounts

    • 1st Time Customer: 60% Off (Not Stackable)
    • 2nd Visit: 50% Off (Not Stackable)
    • 3rd Visit: 40% Off (Not Stackable)
    • Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
    • Veterans Discount: 20% Off ( Stackable Up To 30% Off)
    • Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
    • SNAP Discount: 10% Off (Stackable up To 30% Off)
    • Birthday Discount: 25% Off Purchase (Not Stackable)
    • Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
    • Pediatric Discount: 20% Off (Stackable up to 30% Off)
    • Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
    • Refer A Friend: Both Receive 50% Off
    • Visit Trulieve’s Home Page 

    ABOUT THIS DISPENSARY

    Trulieve, located at 820 W State Rd 434 in Longwood, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.

    License Number: MMTC-2015-0005

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Longwood does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Trulieve

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Trulieve in Longwood online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Trulieve Longwood Dispensary
    4.8
    Based on 1017 reviews
    Joseph C.
    Joseph C.
    1715783117
    Another bait and switch with Trulieve. Why am I not surprised. According to Trulieve if you make a purchase online for a product that was advertised as having a high thc and terpene content only to find out you didn't receive what you purchased but instead a far superior product. If that isn't bait and switch what is it ? Do yourself a favor and check your products before leaving the store. They get one star because there isn't a negative rating.
    Laura F.
    Laura F.
    1715127925
    honestly the last couple times i have come the customer service at this location has just been missing the mark. i’ve been to numerous other locations and haven’t had the same experience. i understand everyone has a hard day at work but the rude behavior i was met with when i was modifying my online order was uncalled for. if you don’t want to offer the modifications then please let someone else take my order as i not only made aware the person when i first came in but also clicked modify on the website when checking in. it clearly is offered but if you don’t want to handle it personally, please pass me off to someone else instead of making us both have a bad experience. on top of the behavior, the part of my order that was placed online was supposed to be part of a deal that i was not given. so now i have to go back to receive a refund while already feeling uncomfortable. everyone has bad days but just remove yourself instead of passing it on to others.
    Martin G.
    Martin G.
    1714410477
    By far the greatest location and staff of any dispensary I have visited. I have always had a great experience and have been treated very friendly and been given great service. Honestly, what really makes me keep coming back and not visiting other dispensaries is the staff. From the management to the employees they shows they care and are understanding and helpful and patient. If I could give them 10 stars I would. If corporate is reading this they deserve more than a pizza party.
    Victoria V.
    Victoria V.
    1713633842
    Charles was great ! He took such good care of my mom and we even had some good laughs! Great place!
    Amber C.
    Amber C.
    1713544269
    Charles Kelley are amazing!!! So helpful & caring! Listened & helped me thoroughly 😁 happy customer as always.... All staff at this location is great!
    Sheryl P.
    Sheryl P.
    1712946792
    Anna is the most awesome dispenser. Truleive Should be grateful to have her. She is friendly, helpful and above all gives off an amazing vibe. Thanks, Anna I so appreciate you.
    Joshua C.
    Joshua C.
    1712882047
    Every time I go to this location, their wait time seems to always be +20 min long with just 2 people in the waiting room.Their stock inventory is pretty good compared to the downtown location.Update 4/11: TL always fails.Can someone please tell me what in the Trulieve tarnation packaged these containers?
    Zoey V.
    Zoey V.
    1712679760
    My favorite location! The service is great and I’m always in and out. Always learning something new when I come here. Kelly and Josh were a great help!
    Deven D.
    Deven D.
    1711567941
    Awesome products and awesome employees...would definitely recommend shopping at this location whether your in the area or not....thank you trulieve longwood
    Lillian C.
    Lillian C.
    1705703888
    Everyone was super helpful and super nice they've got good 1st time visitor discounts, and a lot of good sales in general.
    Rhaven
    Rhaven
    1701965620
    The staff is always very friendly from the moment you walk in. Tina answered all my questions and was extremely helpful. They always have great deals as well!
    Jeannine S.
    Jeannine S.
    1701025799
    Made my perfect on the 20th. I'm extremely disabled and can no longer do brick and mortar shopping and must rely on delivery. I was told delivery would be on Saturday, the 25th. On the 21st they called me and said weekend delivery was canceled, but I could get delivery on the following day. I was happy with that.. However, no delivery came. I called and was told they didn't know why I had been called on the 21stbecause they're was no delivery until Saturdsy. Yesterday was Saturday. I waited the entire day. After calling in the evening, I was asssured that i would receive my products by the end of the day. Nope. Today I called again and was told that someone would reach out to me in the next 24 to 48 hours.
    Robert G.
    Robert G.
    1699389680
    My 3rd visit, and as always a very pleasant experience. The facility is spotless, very pleasant atmosphere. All of the budtenders are very polite, patient and extremely knowledgeable. Thank you
    Julissa E.
    Julissa E.
    1691592737
    I would like to take this time to recognize Bianca and Terpy Tina. Not only do they treat me like family when I walk in but they drop absolutely everything they’re doing to make sure they cater and resolve my issues ant hand. They run a very tight ship here and whoever is responsible for staffing. The employees are doing an incredibly well job. I want to take the time to thank you so much I do not know where I would be today without Trulieve most importantly highlight these two staff members.
    DJ D.
    DJ D.
    1690461547
    TRUTHIEVES!Really not happy about my experience today with YOUR employees!! I spend thousands of dollars annually at trulieve to be treated like this!!Went to pick up flower that was advertised at 36 dollars and get charged 60 for it!!!I talked to a manager at the longwood location showing them the false advertisement, showed her the total of my order and she acted like I was trying to steal from her, like it was her drugs, she was the drug dealer and I pay what she says!I never have any issues and they always honor it when I show them. I should just canceled the order and went to a different trulieve.I wasn't being nasty or anything.I had proof and I will be returning all products for a full refund.This is outrageous! I'm on REDDIT reading that most people got that deal that I was supposed to get!! SCREW YOU TRULIEVE.THIEVES!!!
    Jonah S.
    Jonah S.
    1690393089
    For Products and employees I would give 5 stars but because of the consistent contradictions between website and what’s going on in the stores themselves I have to complain. Y’all either need a different system/platform for online use or you need to hire someone to properly manage the website…Honestly, 3 stars is a pretty high review all considering. Keep up the good work
    Randy S.
    Randy S.
    1689435183
    Very wonderful and welcoming. Very helpful. Great discounts and great products. I think a lady named Terry Tina helped me? She was so very knowledgeable I was impressed and learned a lot.
    R.C.I.
    R.C.I.
    1688724870
    Rita was a slice of heaven… Best Product… Best Price… Best customer service EVER… Plus helps that Rita is beautiful both inside and out…
    Jacqui S.
    Jacqui S.
    1688079711
    Rita was an absolute Rockstar very knowledgeable and so friendly! The location was busy but managed to get everyone in and out quickly while still upholding amazing customer service!
    Moni
    Moni
    1686170933
    Jessie was outstanding, friendly, helpful, informative and the product was exactly what I was looking for.” “I was so pleased with the service from the young lady at the check in desk, too!”They went above and beyond to help me find the perfect item and made me feel welcome.” “I was very impressed with the quality of the product and overall teamwork displayed.. Thank you all for making my experience a memorable one. I will be back!
    Haley G.
    Haley G.
    1684518844
    This location is always extremely helpful with all of my needs! I travel for work so I’m around a lot of different locations. This one always is pleasant and very quick. Anna is especially a huge help and is very courteous and thorough!! Thank you so much!!
    Ray M.
    Ray M.
    1683745635
    Tina at the Longwood store was absolutely amazing! Truelieve certainly has a top-notch employee (as well as all I’ve encountered) there that is extremely informative very personal and easy to talk to, and also very easy to understand and put things in words that I could understand with the very complex script calculations, managing my scripts and strain information. I would double her pay she’s worth it!!!!Extremely happy customer!Ray Maxwell
    Richard L.
    Richard L.
    1681425297
    Had great experiences here for almost 2 years and now they can't get anything right. I've shopped exclusively here for a long time and will no longer be back. Get your stuff together and get peoples orders right. Today was the last straw but it's been going down for a while. I once had to tell a manager 3 times they gave me a 10$ pen when I had a 35$ one. They can't get their act together so I won't be back again.
    Heidi C.
    Heidi C.
    1672330561
    TINA, TINA, TINA! By far the BEST experience at Trulieve I’ve EVER had. This individual is pleasant, extremely knowledgeable about the products. Exceptional customer service, BAR NONE! Talk about going above and beyond. She ensured I understood the product differences, asked questions about me and made recommendations based on this. Y’all did great with this addition Trulieve!#CLONETINA 😆
    Wendy V.
    Wendy V.
    1671724748
    Tina and Kelly are fabulous! They really take care of you and make you feel welcome. Tina was so knowledgeable about the products and can make sure you are getting the right medicine for all your needs.There is another dispensary right down the road but I always go to this one because the staff is incredible.
    Zaeeda W.
    Zaeeda W.
    1671640885
    I had the best experience at this location Darren W. made my shopping experience feel seamless his knowledge and professionalism was top-tier. I felt like I got a bang for my buck. Thank you so much I will be back 10 stars.
    Gina K.
    Gina K.
    1671055261
    I love this place! Everyone is so nice and welcoming. They also do their best to find you discounts. Basil helped me today and was so friendly, I'll definitely be back. I've tried a few other places in the beginning, but now I only shop at trulieve. They have awesome stuff and terrific sales!
    Moonbeam B.
    Moonbeam B.
    1669000064
    Anna-lane and Bianca gave such incredible service. I was truly impressed by their knowledge and recommendations. If you come here, I would ask for them because they know it all and have a plethora of information within them. This Trulieve location is by FAR the best in town, I look forward to my visits here and am truly grateful to these two women for their gracious and benevolent manner.
    Joshua F.
    Joshua F.
    1667863118
    Trulieve Longwood is the best Trulieve by far. If you’re looking for a super friendly customer service experience you need to come here. I’ve been going here since day 1 (was there first customer opening day) and they’ve treated me so well ever since! I promise every single person who works there is super friendly and awesome; never had a bad experience here!
    Debra S
    Debra S
    1666210237
    If there was a way to give more than five stars, I would. I cannot say enough about the amazing professionalism, customer service and care at the Longwood location. They are always attentive to my needs and being an “old school” former retail employee, I can honestly say, Longwood has the absolute best customer service around. They remember your name, always a smile. Special shout out to Basil, Adriana, Tina and Ryan.
    Eva A.
    Eva A.
    1666148235
    This Trulieve location I have to say is my favorite. The staff there are all very nice. I want to give a shout out to my bud tender Darren. He is nice, personable and knowledgeable. After a long day at work it's nice coming to Trulieve and having someone with a very cool vibe help you out. He is an asset to Trulieve for sure!!! Kudos to Darren and all staff at this location
    Nicole Z.
    Nicole Z.
    1665096908
    This is the only dispensary I go to! Basil, Ed, Rob, Tina just to name a few are part of an amazing and highly functioning team. From anticipating Patient needs to working with me on days when money is tight, this location provides more than just a service. It’s a sense of community. For this I will always be back. Much love y’all.
    Richard R.
    Richard R.
    1661461864
    I have been a satisfied customer at the 820 W SR 434 Longwood store for over a year. Last week Tina assisted me at the counter. Her knowledge, compassion and professionalism was truly appreciated.All of the workers at this this location are all excellent. However I believe Tina is management material.Richard
    Ricky
    Ricky
    1660316558
    Tina was super helpful! Every time I come I get excellent customer service. Staff is super friendly and knowledgeable. Love it and will be back!
    Keya B.
    Keya B.
    1660067107
    The Longwood location is everything. The Reps are great and very professional. They are knowledgeable regarding products and what might work best for your needs. Rob, Tina & David have assisted me with obtaining the products that best met my needs. Even though this isn’t the closest Trulieve location to me, I try to go here due to the exceptional customer service provided.
    Hubert L.
    Hubert L.
    1660062437
    I used to go somewhere else. Had good service but quality wasn't there. The staff is awesome great selection awesome smiles. Bianca has helped me several times and always smiling.
    Mallarie L.
    Mallarie L.
    1659712151
    Best Trulieve location! I had the pleasure of meeting Tina yesterday and will not go anywhere else now! She was so knowledgeable and helpful when it came to picking strains that would help vs trying to sell me the most potent strain, which seems to be the norm for others. Thank you Tina!!!
    Samantha M.
    Samantha M.
    1659653595
    Basil is so amazing and kind and funny. He makes everything more fun about coming in. I have seen him all three or four times I have come in randomly and just everytime same vibe same happy helping wonderful guy! He is amazing!
    Sara M.
    Sara M.
    1659636693
    Trulieve- Longwood is literally the only dispensary I go to if I can help it. Although literally everyone at this location deserves a 5-star review, I'd like to just shout out TINA!! Every time I am there, she is super helpful, and always provides excellent recommendations. She's respectful, kind, and has a fun personality (I always get a good laugh chatting with her). She goes above and beyond to make sure everything is right and that I am happy. That being said, if you are looking for a good dispensary, you should really consider this Longwood location. I have been coming here for at least a year now, and I honestly feel like I am meeting up with friends. They know my name when I walk in, they are friendly, always smiling, and ALWAYS supportive and helpful. I cannot give these guys enough praise, honestly. Truly the BEST Trulieve location.
    Chris O.
    Chris O.
    1659558531
    Great place for consultation and purchase...ESPECIALLY if you are lucky enough to get Tina, in the store, to help with ordering. First timers: Ask for Tina. If you have to wait a bit, it will be worth it as Tina is THE most knowledgeable person to do business with. I shed several prescription medications and have better results thanks to Tina. She really pays attention to each person she helps.
    Karen B.
    Karen B.
    1659540669
    Tina was so helpful. She asked questions to ensure that I got the medication that I needed. She took her time and was very personable and polite. I highly recommend her.
    M B.
    M B.
    1658099616
    Great product. Great staff. Great safe access locations in Longwood. Just need to work on the express pick up. Trulieve sets the expectation when they text you saying your order is packaged and ready for pick up check in here to save time in line. So you check in there when you’re 5 min out and then they send you another text saying we can now serve you. Only to find out when you get there that you have to still wait in line the same amount of time and once you get in the back your order is not packaged and you have to wait for them to label and package everything. Maybe just re wording the email/text confirmations to set the proper expectations for express pick up would help. 👍
    Mike
    Mike
    1656615988
    Best place and best staff in the area. Always accommodating and extremely helpful and knowledgeable. Big shout out to the delivery team and Tina for taking the extra time to make sure my order was correct.
    A L.
    A L.
    1656439924
    Today I had the pleasure of meeting Amber, a star associate at this location. She was extremely knowledgeable, kind & helpful. It was a blessing to be in her presence and I’ll definitely be back for more of my needs and to see this sweet girl. Thankful for you!
    Brian E.
    Brian E.
    1656081325
    Always feel welcomed at the Longwood location. Thank you so much Morgan for making my day and helping me out. Excellent five star service!!
    BEATRIZ B.
    BEATRIZ B.
    1655396206
    I just want say everyone at this location is amazing Tina always has a smile and my dog looks forward to her kindness. Great job guys
    Pantheist X.
    Pantheist X.
    1654806532
    I had an incredible experience. They treat you very well, like your family. Very professional. They also know the product well enough to recommend and help 100%. I will definitely be a regular at this location. Thank you for making everything so easy
    Ada B.
    Ada B.
    1653076937
    Every one there is very nice and they seem to enjoy working there. The store is very clean and the employees are very knowledgeable. Thanks to everyone for the wonderful service they provide when I go there.
    Renee P.
    Renee P.
    1652214215
    Very friendly and professional staff, they are patient with your questions, and they ask questions to figure out what would work best for you. Top notch staff, good products. Also VERY clean.
    Kennedy S.
    Kennedy S.
    1651861283
    I love coming to this location. This staff is so helpful and always try to help me get the most for my money. On 420 I met an employee named Tina and she was a literal ray of sunshine. I also met Ryan that day. He was also super friendly and helpful!! So if you are looking for high quality products and excellent customer service come to THIS TRULIEVE NOT LONGWOOD DOWNTOWN!!!
    E. C.
    E. C.
    1651850743
    Very nice staff. Seemed to have a lot of product on hand. Only issues are the following: one person seemed to be somewhat ill-informed of product qualities/abilities, and another person staffed there was giving out advice that could be construed as "bad". Not everyone has the same built up tolerance for THC.
    Deedra C.
    Deedra C.
    1649970055
    Trulieve not only great products. They have wonderful the best employees. Tina is always so helpful🙂
    Marisol
    Marisol
    1649873846
    Tina at Trulieve in Longwood is AWESOME! Very friendly and has great suggestions. The staff there is helpful and ready for any questions asked.
    tamara L.
    tamara L.
    1648235219
    See Tina who did an awesome job helping me find the best products to help with my symptoms. She is very knowledgeable, patient and kind. She even tried to get me any discounts available!! That’s HUGE! Of all the dispensaries I’ve tried Trulieve is truly the best!
    Casandra S.
    Casandra S.
    1647845752
    Amazing ! Tina is amazing ! Her energy and vibe encouraged me to buy everything she offered. And I was not disappointed! I will be back and I hope she is there !
    Mindy C.
    Mindy C.
    1647002876
    As usual not enough product. Always out but good place. Prices are too high also
    John G.
    John G.
    1644275126
    Always have a good and smooth/speedy experience at this location. Extra big shout-out to TINA!! She's always a huge help, remembered my name after our first encounter and always hits me off with the best knowledge of what I need when I tell her what I'm looking for on top of being just super dope and friendly in general. Kudos to the whole staff and I'm glad I live right down the road. Salutes to y'all.
    Lauren H.
    Lauren H.
    1643822355
    Very clean and very friendly staff! Love it here. Tina always puts a smile on my face and takes VERY good care of me!
    Sofia M.
    Sofia M.
    1643045413
    This store is always nice and clean and it's employees hospitable. Always a great selection and quality. Tina there is amazing! Excellent service.
    Diana H.
    Diana H.
    1642793657
    I've been here so many times before but this time was review worthy. Dev was the person who helped me out and they were amazing. So friendly, knowledgeable, and ready to help me pick some new products. The energy they had was welcoming and comforting. I hope I'll be able to meet with Dev again!
    Patrick S.
    Patrick S.
    1642704934
    Tina and her magical notebook of strains, terpines, and personal insights helped me to find the perfect products. Its great to have someone with so much knowledge helping you
    Kiana V.
    Kiana V.
    1641263593
    I placed an online order and waited several minutes before I walked in to follow up on my order. The parking lot was relatively empty so I was wondering what was taking so long. When I went inside I was the ONLY client in the lobby. The receptionist was rude and had an attitude. When I went into the actual room to pay for my purchase there were NINE people behind the counter. It seemed like there was no management on hand and no one wanted to work. The receptionist sarcastically waved as I drove away. I don’t understand why there were upwards of 11 people on site and it took twenty minutes to package an order that was placed online in advance or why someone with no professional etiquette was sitting up front in reception. I frequent this establishment and I was thoroughly surprised and disappointed. I will never visit in the evening again. Management should explain the meaning of customer service to any person who occupies reception. If someone can’t be professional, pleasant or helpful perhaps they should not be employed.
    Valerie W.
    Valerie W.
    1641159054
    This was by far the most gorgeous Trulieve I have been to. Super clean, all products were displayed in a way that I didn’t have to hover over the employees shoulders. My server, Buddy was super awesome, actually everyone that I spoke to was super friendly and in a good mood. Buddy helped me with picking up something else that I didn’t happen to see on the website as well. For sure go to this location if you are in the area!
    First time in the Longwood store. It's small and you are very close to the next person. I was so happy to see no glass at the front counter that I could actually see their face & talk to them and they didn't act like I had a disease. Thank You Trulieve. Only problem I had is when we got home and opened the container it was not sealed the white state in the lid but so did all the silver so I don't know if it was open before which kind of alarms me, I posted a picture of the container that was not sealed 🤐 properly. But everyone was very very nice.
    Callisto S.
    Callisto S.
    1637937412
    I’m always taken care of at this location! If they don’t have something I want, they do their best to recommend me alternatives to what I was looking for! My favorite employee here is Tina— She goes above and beyond with her information and her wonderful suggestions and recommendations. She helped me pick out concentrates and taught me so much about them, and even told me about bringing in my batteries that aren’t being manufactured anymore for store credit! She’s amazing and so is everyone else at this location!
    808 P.
    808 P.
    1637500059
    I’ve never had a negative experience at this Trulieve. Sam was very helpful and kind at my recent visit! Everyone else is always awesome and pickups are fast and efficient. Always lots of flower in stock. I also love the chocolate bars! I love this Trulieve!
    SN G.
    SN G.
    1637427871
    Went today for my 2nd time. Staff was amazing like last time, Adam and Mehki helped me. Both were very professional and knowledgeable. They answered all my questions and helped me find the right medicine for me. Would definitely recommend going to one of those guys.*update* I continue to return to this location and they are amazing. Ask for Basil of you come in such an amazing person and always super nice and so so helpful!!
    Will R.
    Will R.
    1636127085
    Tina was awesome super friendly and helpful. She explained to me a great idea with having patients have a reusable hemp bag to dispense and incentives to make the patients bring them back. Great energy! We need more people like Tina in my job lol thanks Tina!
    Justin O.
    Justin O.
    1633723104
    Great store and quick location. Amber is always helpful, super friendly and keeping me up 2 date with promos & new products. Good lookin out, much appreciated.
    mason R.
    mason R.
    1631649923
    Great comfy building with lots of options on disease management. My bud tender Courtney was extremely helpful in explaining what’s going to help me in one area and what will help me and others. I feel she was very professional when it comes to explaining the medicinal effects of different strains. She went the extra mile to ensure I was content. So glad they are now in longwood, and I will be back! Thanks Courtney! And Trulieve!
    Jeffrey M.
    Jeffrey M.
    1631201471
    I really never have a good experience at Trulieve stores but at Longwood I can usually get in and out with no issues so I continue to go. I think yesterday may have been my last try even though nothing specifically bad happened I just didn't get a good vibe. There was a discrepancy with my total but wasn't the cashiers fault the computer wasn't working properly yesterday. I randomly asked who the manager on duty was and she pointed to a man standing in a t-shirt on his phone with his sweater tied to his waste telling me that was her store manager. I thought it was interesting that the cashier standing in front of me looked more professional than the pointed out store manager. I would post a picture but you're not allowed to be on your phone in Trulieve. Trulieve could be the best if they cared more and tried harder.
    Received expedient and excellent service from Tina yesterday afternoon. Also, helpful in selecting what I needed. She would be great in a management role.
    Jasmine B.
    Jasmine B.
    1630351364
    Tina and her team go way above and beyond to make sure you have the greatest experience possible! They are all very welcoming and accommodating. By far my favorite dispensary based on high quality product and even better customer service!
    Briana S.
    Briana S.
    1627774304
    This was my first experience ever at a dispensary and it was awesome. And not just because I walked in and legally bought an array of marijuana products, but the selection is still unbelievable. I mean, What a time to be alive am I right? The customer service was excellent and the prices and first time discounts were good too.
    Scott S.
    Scott S.
    1625242577
    A big thank you to Morgan for helping me save on my purchase today. She was very nice and hospitable, making sure I found everything I needed. I will continue coming back for the great customer service.
    Chastity G.
    Chastity G.
    1624743545
    Hey hey was a great experience. Geneva was a amazing bud tender lol. She help me pick the perfect carts for myself and educated me on the difference. Will be see her and the rest the team again.
    Fresh P.
    Fresh P.
    1624680849
    First I want to say Longwood location has the best customer service ever!! Myself and my girlfriend enjoy going there better then going anywhere else. But my bud tender Geneva was the upmost respectful, friendly, fun, and knowledgeable tender I meet. She helped me understand a few new way of using my medicine. Keep up the great work Geneva you killing it. 100 across the board
    sara E.
    sara E.
    1624323558
    Big thanks to Victoria and Jake for their exceptional customer service! They both continuously go above and beyond to ensure their client/guest has every question answered. Also, THANK YOU for keeping your staff and other patients safe by mandating masks inside your facility and offering hand sanitizer several at high touch points! 👏🏻 There’s always gonna be a “Karen” complaining about a mask policy on a review, but the policies are to protect those who are STILL at risk. So again THANK YOU to the Trulieve staff for making safety a priority!
    Newt L.
    Newt L.
    1623425415
    The Longwood location has the friendliest employees starting with the front staff. However, my bud tender, Ryan, really shined when he helped me. I get extremely nervous when shopping and especially at pay out so I always do delivery. This was my first time in the store. Ryan was helpful and kept up a friendly attitude which made the process a lot easier. Great location and they usually have a good inventory.
    Sandy M.
    Sandy M.
    1623016946
    Great, helpful, and friendly service! I placed an order online to pick up in Orlando. I forgot where I placed the order and showed up to Longwood 30 minutes before closing!! I thought I was going to have to go home empty handed but the team helped me out big time! They got me in as a last minute walk-in with Jake. He was so understanding and helped me select a new order. I wasnt at all prepared considering the difference of stock. I also only had enough cash for the first order and he helped me make it work. He was so patient and helpful. I went home happy with a full, new order thanks to the team! Thank you Jake! Thank you Trulieve!!
    Dread G.
    Dread G.
    1623006523
    I live in Melbourne, Fl but let me tell you when I travel to make sure I get the best medicine that my body needs and this Trulieve in Longwood definitely have me making frequent visits. Im so grateful for Jake always keeping me up to speed with the product drops at this location & helping me find what I need when I visit . The manager her is very accommodating also. If anyone is in the Orlando area, make sure you go visit the Longwood location you won’t be disappointed.
    Johanna B.
    Johanna B.
    1623006176
    Wonderful atmosphere & this location always seems to have a lot of variety to choose from most times when I order online or do walk-in. Jake is normal the bud tender I normally get who educates me on the latest products but also suggests a lot of wonderful flower I’ve never even heard or maybe didn’t catch it online. Thankful for Trulieve & thankful for their employees.FYI there’s always a sale going on at Trulieve.
    Michael S.
    Michael S.
    1621887832
    I love the prices of Trulieve, but really keep coming back cause of the people they employ!My last visit, a few days ago, was made an absolute joy thanks to Adriana!She not only made me feel comfy but related to me and TRUly (I kill me) helped me find exactly what I needed!Thank you Adriana, and Trulieve!
    Bitboy X.
    Bitboy X.
    1620138276
    where is the 10 plus star because this place deserve it. the best place in town friendly servers best costumer service. this place is amazing cant complaint thank you guys.
    J S.
    J S.
    1619714122
    LOVE LOVE LOVE Trulieve in LONGWOOD! Manager (Kelly I think) and all staff are EXTREMELY helpful, orders are filled quickly, and not a long wait time for waiting area! IF you are in between Trulieve locations and Longwood is an convenient location… CHOOSE LONGWOOD!
    Tory G.
    Tory G.
    1619652629
    This is not my normal location. But I got the pleasure of being assisted by Ramon. He is so knowledgeable. Him and Jessica were both great. Very informative. I learned things I did not know. Great customer service from both. I would definitely visit here again. 😃
    mason R.
    mason R.
    1617444066
    Great comfy building with lots of options on disease management. My bud tender Courtney was extremely helpful in explaining what’s going to help me in one area and what will help me and others. I feel she was very professional when it comes to explaining the medicinal effects of different strains. She went the extra mile to ensure I was content. So glad they are now in longwood, and I will be back! Thanks Courtney!
    Marcos G.
    Marcos G.
    1617389568
    This is place is amazing always pack so make sure you order ahead. When a come to the flower I found this place with best quality and the costumer service is the best.
    BEATRIZ B.
    BEATRIZ B.
    1616106177
    1000% the best customer service. I absolutely love the staff. Great job guys excellent flower. Never a miss.
    Chris V.
    Chris V.
    1615402750
    I love this place.I recently got my card so I've been a bit overwhelmed. The options that have opened up with regards to how I want to conveniently consume cannabis.The budtenders are all great. They've all been friendly and most really seem to know the products. The facility is clean and wait times are generally short if you're walking in.Knocked off a star because of an incident with one of the receptionists. It was late, there was one person there in the lobby. I was at the desk to check in, less than 2 feet from the armed security guard that was reaching to hand me a mask. He asked me to go outside the building and have the security bring me a mask. Now this individual had a mask, and a barrier. I saw no need to make a scene if it. Shamed by a legal pot peddler for the heinous crime of breathing raw air...not saying I won't go back because I've been back since, but I've also been taking money I would have taken to them elsewhere and found that I enjoy a competitors concentrates better, and it's $15 a gram cheaper.
    Kristina D.
    Kristina D.
    1613666285
    First time going in there the woman was not knowledgeable enough to give us suggestions. She also had an attitude, because I was asking questions? Second time we went was much better.
    James H.
    James H.
    1612828960
    Ramon is the jam!KnowledgeableKindGenuineIt’s nice to talk to decent humans.Especially when I’m there to pick up medication for depression and anxiety.Cheers to you Trulieve!
    The Mber S.
    The Mber S.
    1612821837
    I'm happy with my experience with this place, and the staff treated me like family, looking forward to when I go back. Very professional, and peaceful. Morgan was very informative and passionate about her job, she was a great hire! I'll be back!! 02/08/21 I met the GM troy or Roy forgot lol but he was down to earth and great customer service, I bet this a great place to work
    Mickey F.
    Mickey F.
    1612730929
    Very accommodating for specific health issues. You guys rock and made excellent recommendations. I appreciate the advice and I'll be back when I need a fill up. They care more about your medical needs than the competition. Thanks Trulie.
    Karen R.
    Karen R.
    1611847471
    Every experience at Trulieve is remarkable. Even when they leave a message for a problem with my order and to call back, and it takes 25 minutes to get through, just to learn they are out of stock, is frustrating but acceptable. The super awesome people there to help me make up for any issues that may arise. They know how to make me happy, as do the products provided. And, a super shout out to Heather and Ryan in Longwood who were Trulievely amazing. I am not Karen, she is my alias!
    The Mber S.
    The Mber S.
    1611766136
    I'm happy with my experience with this place, and the staff treated me like family, looking forward to when I go back. Very professional, and peaceful. Morgan was very informative and passionate about her job, she was a great hire! I'll be back!!
    Nrw
    Nrw
    1608740889
    Really enjoy the Longwood location. Clean and friendly staff. Kelsey alone deserves 5 stars.Update: I didn’t think this location could get any better. Today I had Katie as a bud tender and she is the best bud tender I have meet / had at any Trulieve location. Give her a raise or promote her. 😀
    Jen G.
    Jen G.
    1608350066
    Everyone here is absolutely amazing! The only gripe is constantly low on product.*Edit to add*Today, at 7pm, I went to pick up my order that I placed early this morning. I was told that most of my order was no longer in stock and they MAY have some of my order left but I would have to wait over 30 minutes to see. I will no longer buy any product from this location.
    Kerry D.
    Kerry D.
    1603036145
    Extremely professional and clean. Staff very friendly and knowledgeable. Exceptional service from Katie, Q, Troy and Scott, although all of them are welcoming. There is a lot of demand but they handle the patient rush expertly and fairly. I would recommend this dispensary, but don't tell anyone!
    Tiffany H.
    Tiffany H.
    1603023095
    I have visited Trulieve quite a few times since they have opened. Everyone is always absolutely amazing and helpful! My experience on Saturday was just hilariously awesome. Kyle and Adam both made my day, and ensured I got the products I was looking for! These guys genuinely care about your well-being and are amazing. High five Adam!!
    Curran H.
    Curran H.
    1602176665
    Once again great customer service at trulieve! Had an old battery that had been through lots with me!!! Sad to see her go! But Katie hooked it up! Sorry Scott, but your gonna have to pick up your game! Just teasing Scott is still the bomb! I really love all the staff here at the Longwood location!!!Original message: Scott was knowledgeable and upbeat! Great sense of humor! Well worth tipping!
    Michelle C.
    Michelle C.
    1601911756
    I was helped by Adam & Q today at the Longwood location. Their knowledge and compassion towards my unique health situation made me feel comfortable and also helped me understand what suits me best for my health needs. I will definitely be back to this location. Thank you both for your kindness!-Michelle C
    Samuel S.
    Samuel S.
    1601522124
    EXCEPTIONAL!!!Luna delivered applaudable expertise with every single product I asked and did not about ask about. She introduced me to edibles and tinctures and I was not steered wrong. She knew so many different strains and the specific benefits to each one, that it made my head spin. I completely trust and recommend everyone go to Luna at Trulieve Longwood and experience the welcoming and knowledgeable staff. 5 STARS!
    I’ve been to a few other dispensaries but this was my first time visiting here. I am really impressed. I felt very welcomed. Got a lot of good info. The lady that helped me, Luna was AWESOME 👏Told her what I was looking for, she brought out a few different things~she’s very knowledgeable & hooked me up. Got me a few good strains to try and some edibles!I will certainly be back!
    Amy T.
    Amy T.
    1601488548
    Love that they opened a closer location by me. They the staff is always nice, upbeat and helpful. Pretty good selection of everything. I have nothing negative to say about this location or staff. The 1st time I went to this location Kyle was so helpful a d able to answer all my questions.
    Amy P.
    Amy P.
    1601482410
    As a new patient I wasn’t sure what to expect or how to go about getting the info i need. At this location, everything was clean and i didn’t have to wait long at all. When my turn came, a great guy named Kyle took care of me and answered any questions i had. He was extremely knowledgeable and asked me questions to ensure any product i was getting best suited my needs. Thank you tons! I’ll be back to this store!
    Chel P.
    Chel P.
    1601477983
    So like most others, I am beyond excited to see a Seminole county location pop up finally. We asked and Trulieve answered! Now onto my actual experience in Trulieve Longwood a few days ago. I honestly cannot say enough good things about this location. Friendly, personable, and educated are just some of the adjectives to describe everyone working here. Its amazing to feel both a sense of professionality yet still friendly and compassionate, so you don't end up feeling overwhelmed or uncomfortable. The front desk is your first point of contact, and Ashley was the one who helped me feel welcomed as soon as I walked in the other day. She educated me calmly and genuinely, and I felt no pressure or negativity for not knowing exactly what everything was. A+ for her! Trulieve Longwood feels like a warm hug for anyone new or experienced in the world of cannabis. 🙂
    Frater W.
    Frater W.
    1601148426
    Always professional and helpful. Glad someone finally listened, when I asked, "when is Trulieve coming to Seminole County. Some wishes come true. Longwood location is within walking distance of home!
    Mimi L.
    Mimi L.
    1601055939
    My first time going to a Trulieve dispensary this location in Longwood and they are amazing! From when I walked in the door the greeting from Robby and Jayme was so warming I felt like I had known them for years, even down to the refreshments. It gets better I go inside and greeted by Kyle who was so professional knowledgeable and down to earth! This will definitely be my second home. Thank you all for making me feel comfortable!! Highly recommend 😁Michelle
    Cynthia W.
    Cynthia W.
    1600716872
    Nice, clean location - felt safe going into the building with all the precautions that were taken. I haven't been a patient long so I appreciate the knowledge and help received from Melissa to find what I was looking for. Will definitely be coming back.
    AJ S.
    AJ S.
    1600697675
    I just had the pleasure of leaving Trulieve Longwood. Adam my bud tender went above and beyond looking for a particular product in store that was not available online at the time. Not only is Adam helpful but personable, friendly & very knowledgeable and made me feel right at home.Trulieve has always done a excellent with recruiting their staff. Thanks!
    Han W.
    Han W.
    1600203159
    I have wanted to go to Trulieve for a while now and was happily surprised when one opened up in Longwood. I found my experience to be very quick and informative. I was also able to take the time I needed to ask questions and was listened to. Scott and Ryan were very helpful and supportive. I appreciate the information folder that you are given for your first visit as well! I will definitely return to Trulieve in Longwood 🙂
    Alexis A.
    Alexis A.
    1599846739
    Thank you Kyle for such a great experience at this Trulieve location. Thank you for letting me know what the lineage of Cross of Titan was 😂, we had a good laugh when we found out. Thank you again.
    Riley S.
    Riley S.
    1599610930
    Trulieve is such a great dispensary. Its awesome that there's finally one closer to West Volusia County. They have excellent customer service and a wide variety of medicine, and the meds are really potent! Trulieve also offers 1st and 2nd Time Patient discounts, points program, veteran discount, seniors discount and SNAP discount. If you haven't checked them out yet, you're missing out!
    Azellia G.
    Azellia G.
    1599357265
    Trulieve in Longwood is a MUST GO TOO if your a medical patient!!! I always feel welcome and well taken care of when I come here. Juan and Michelle are just amazing!!!
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