I’ve been to this location several times and unfortunately every time I go there’s a long wait each time usually upwards of 15-30 minutes. I have tried to be understanding but I don’t encounter this at any other dispensary.Even if you place an order online for pick up, they do not put it together until you are in front of them at the counter. (No big deal)…or maybe it is because I’ve been waiting 15-30 minutes in the waiting room and then 9 times out of 10 the employees move at the pace of a snail.
Always great service at this trulieve. My cashier was Aaron and he is always kind and extremely professional. He would make a great leader or manager.
I was working security for this establishment as a contracted position. At first everything was all good & well. I tried being friendly with the fellow employees & the regular customers. I was at standby to deescalate a situation I’d needed. However I was told not to show up one day by my security manager. I tried to figure out why & all he said was “because of social media stuff”. Now I did post some political content on my social media but I didn’t push anything towards anyone. I know the staff at the establishment tended to lean more liberal & more left wing for politics so putting 2 and 2 together, it seems they apprently couldn’t handle me even though I did my best to work hard & be friendly, instead they let their political views & opinions take over and got me off the post. I wished things were different & that the staff at Trulieve would’ve just judged me for my what I believed to be friendly demeanor & effort I put in for the hood of the company & with trying to be some connections at work rather then letting their political drive their conclusions about me.
I order delivery all the time. The workers are extremely nice at every location I’ve encountered. However I’ve received sticks literally 3 times in my order. And make sure to weigh yall product. Most of the time it’s 3 grams.
Kenyatta has been taking care of me with the company for 2 years now, I live in Orlando and I willingly take the drive to go see her, an absolutely wonderful employee!
So sad as this used to my favorite place .. Horrible wait times but there trying to fix it I let that go. They just recently changed the website online and it's awful I used to go there every 2days now I'm taking my business to suterra . where as u can't even order anything on the website and i don't like waisting time there. so I like to have my order ready before coming .please make the website back to normal it was great before. if not u will loose alot of business.I watched over 20 people walk away yesterday due to the website being broken and the order tablet broken as well at the store. It was a difficult day . Tia.
Great dispensary friendly staff, clean, always have the thing's I need. Great sales. Great product. Not sure why you can order a head but still have to wait in line. The line time's are long but I have seen an improvement in the last weeks.
The slowest dispensary I’ve ever been to. Place order ahead? Still will wait at least 30 minutes. Delivery? Takes 2-3 days. I spent an hour on hold the other day trying to get an order update. Went on Reddit and apparently Trulieve is notorious for horrible customer service and wait times. So many other efficient and great dispos in Merritt Island.
FALSE ADVERTISING!!! On their website it will say the flower is 28% but when you receive the flower it’s 22%. I bought pineapple upside down cake thinking it was high THC for $30 but it was a classic bait and switch. Beware when you order online.
If they had waited for a few more minutes before calling my name, I would have called Domino's for delivery.You can walk into AYR down the street , show your card, give your order and be out the door in just a few minutes.Does Trulieve think they're running some kind of top secret facility?News Flash Trulieve! Its a weed dispensary, just like the other FOUR that are all within a mile of you!
Be prepared to wait a minimum of 30 min even when you do express check in. The staff is friendly but the process is slow and needs revamped. I only shop here when they have big sales for this reason. Surterra is much faster (When they text your order is ready they mean it, you walk in and they hand it to you, no sitting in a staging area) and they have better prices on vapes.
I rarely have a decent experience in the waiting room. Today was another instance. 5/16 Tuesday morning. Whoever the associate was at the desk probably should have called off today. She had a miserable attitude when I questioned my spot in line. Definitely not the person I would want at the front of my establishment greeting people. I bet I never walk in MI Trulieve again, bet that. Not worth the troubleI actually did go in again to, give them another chance. I simply asked about a menu to choose from and she must have thought I was industry competitor so she explained that they don't work like that. So, I asked questions about that, but when ya ask questions here they get defensive instead of helpful. The one gal remembered me from the previous time and said, I'm always here giving females problems. No, you dont treat everyone with the same respect as the next and I called her out on it. yes I said f u after that treatmentI hated myself for a day for going back there, but as a ganja god is my witness I wont ever go in there or anyI can only gather that you have to be a feminist to work there
Shout out to the new budtenders!!! Y'all are killing it!! Thanks for my great service today Aaron your doing great and here's to an amazing start for you... You made it perfect today friend!! "White owl Lady"😁
Zero stars. The slowest dispensary I’ve ever been too. Last order I put in for pick up was not completed till 18 hrs after I put the order in. Now I’ve been waiting for this order it’s been 6 hrs so far. Hope I get it today. Also if you’re looking for someone to work there I’m interested. Maybe I can help with the slowness. Please fix the issue or I’m going to be force to go else where.
Nice place. Great selection. Sales have good deals. Just a bit slow during the pick up process but not too bad. B+
Ridiculous wait times. Why even have an online check in if this location is not going to use it? Checked in on Sunday before arriving, my que shows me 2nd for express pick up, front desk says 10 people in front of me, 45-1HR wait because it does not matter if you check in, you still wait behind all of the walk ins. Their prices are unbeatable, but I don’t have an hour to waste waiting so I’ll have to shop elsewhere.
I rarely have a decent experience in the waiting room. Today was another instance. 5/16 Tuesday morning. Whoever the associate was at the desk probably should have called off today. She had a miserable attitude when I questioned my spot in line. Definitely not the person I would want at the front of my establishment greeting people. I bet I never walk in MI Trulieve again, bet that. Not worth the trouble
The wait times here have become unacceptable. The online check-in system has been out of operation for over a week now and pickup times now can run over 40 minutes. If this business wants to offer affordable products to their patients, perhaps Truleive could provide ample staffing to handle the busy volume. I’ve been visiting this location for 2 years now and I’m ready to find an alternative. I love the staff here but 30 minutes or more spent waiting is way too long. Please fix this!!!
DONT BE FOOLED BY THESE PLACEBOS!!!Male flower, Which are immature and are packed with impurities. No actual bud at ALL, it's all leaf that poorly grown and priced at top dollar. The stems are a clear sign of a bad grow that should've been tossed. None of their strain will get you medicated. Placebo if that. Even the resin is suspicious 🤔
I always have a good experience at this store. Everyone seems very friendly and customer focused. Erica was my tender today and she was wonderful. I walked out with the best deal I've ever had. Thanks again.
Walked in, no idea what to expect. I was a virgin! Got called back. Janet went over everything with me. I had an idea of what I was going to get, and surprise! So much less than I thought. She then had the patience to not only go over each of my options with me, but help me decide on some new goodies to try! Thank you Janet for being so awesome!!! You rock babe! I’ll be back to sea you soon!
I only shop with Trulieve, and it's not just for the superior products either. For me it's the quality customer service I receive with my delivery. Victoria is not only kind, she makes me feel like I am number one. In this time of where service is almost forgotten, Victoria shows me with every order that service with a warm smile does still exist. Hard workers like Victoria will keep me a loyal customer. Thank you.
Jade was more than just helpful. She made me feel as if the entire experience of her service was completely competent and trustworthy. I refer this company more than ever now that I know the company’s employees are at an all time high.
Absolutely Incredible service, Victoria always knows just how to handle my orders. I leave her register relaxed, ready to eat a sandwich, and take a nap. Best service ever, this woman DEFINITELY checks all the boxes.
Trulieve has products of the highest quality which I truly appreciate! However, the best part of shopping there is their delivery person, Victoria! We have a broken elevator and she is so kind and offers to bring my delivery up unlike other drivers. Her compassion, smile and sweet nature restore my faith in today's times. She says that she is only here to help! I am going to request her every time!!! Good product is important but kind caring service wins every time! Thank you. VICTORIA 💕
Great deals, great staff...that being said, this is probably still the worst run dispensary that I've ever been to. I only come here because of the sales. That's if you can actually get your product. Please let your management go STAT.
Lu was awesome she helped me out because wasn't quite sure. But she was great hung in there & was so patient. (More of your ppls should be like her)
The process is seamless. I take PICS of what I'm there to purchase. Easy for all!! If you sit in the larger waiting area, as opposed to the Express Pickup area, you'll see your name & the approximate wait time until being called back to the Budroom. The budtenders have always been great!! I wish they would get a "WHEEL OF WEED"!! However, I'm sure our laws in FLORIDA would not be conducive to that idea.😳 Lol!! So, I picked up my meds in 15 minutes (I was a walk in) & was off to home. Thanks for making an old lady feel better!!! ❤️❤️
I wish I could leave zero stars. Long story short; I walk in and every seat was filled. It was literally standing room only. I asked the girl how long the wait was, just to be funny. She said at least 45 minutes. I laughed and went up the road to Liberty Health. 5 minutes out the door, with primo product that was on sale.
Best Pods in the County. Only 100/pop$$ but the cartridge’s hit great and it’s very discreet. Almost like a Jewel pod but more smooth. Staff was helpful and nice too.
The check-in system will have you wasting your Saturday morning. Feels DMVish. Lady at the desk was nice and so was the security guard. Checking out is painfully slow, you'd think the cashier was closing documents on a house. Also, don't buy their pods unless you want to buy the $35 battery
So what if your firm advertises a flower product as having 27% potency in your internet ads, but in reality the potency is actually only 22% in the dispensary…Thank goodness your dispensary has similar yet higher-priced alternatives!
Trash , do yourself a favor and go somewhere else , even with the return policy they have in place its not worth your rec, I was told by customer service that there online menu is a live/real time menu,(Seeing that it changes several times a day) someone is changing it!!!!!!!So after I ask the store why they tell me it's not a live menu I'm told , you were talking to a customer service representative in Tallahassee who knows absolutely nothingThat's absolutely bs and you can tell him Blake from Merritt island said so, he also said that your customer service constantly lies to patients and waste there gas money unprofessionalIf you guys didn't have so many quality control issues people wouldn't have to make returns in the first place. PERIODDone supporting this companySo Kim rivers husband can eat good in the Feds
You have got to be downright silly if you think these are “good” prices. $58 for 1/8 is absolutely absurd. Oh, but wait, $94 for 1G of vape?? I understand making a profit but not 1000% upcharge. So EVERYONE who says these are “good” prices must, must be fake accounts to boost the reviews. Example: It costs $472 to produce 1 pound of weed indoors and $214 outdoors.
You have got to be downright silky if you think these are “good” prices. $58 for 1/8 is absolutely absurd. Oh but wait $94 for 1G of vape?? I understand making a profit but not 1000% upcharge. So EVERYONE who says these are “good” prices must, must be fake accounts to boost the reviews. Example: It cost $472 to produce 1 pound of weed indoor, and $214 outdoors.
ANOTHER UPDATE: I was just helped by Katie and I want to add her name to my review in hopes management gives her kudos too because she has helped me countless times and each and every single time she has made sure that I was taken care of. Plus, she has provided me with so much knowledge on different products helping me find the absolute best medications for my ailments. Thanks Katie and thank you MI Trulieve for always taking care of me! Your team deserves a raise!! Please keep your great work because Y'all rock 🤘Tonight I was helped by Daniel Ramos!!! He went above and beyond when helping me and I appreciate his service more than words can explain!!! Thanks Daniel!!!Roger, Kyle, and Hayley from the Merritt Island store are beyond phenomenal!!! Every single person that has helped me in the year and a half this store has been open have all been amazing but tonight I felt extra special and I truly appreciate y'all!!!
Everyone is so polite and knowledgeable of any questions you may have I'd give them a 10 outta 10 if I could I recommend anyone go there they'll treat you right
The worse customer service. Titusville and Melbourne are the better of the three. It doesn't matter if you check in online or not they send in whoever they feel like first. That is lnot the only time that has happened.
Since getting my card awhile ago I have tried all local dispensary's. I found Trulieve meets the needs of many. Very knowledgeable staff, organized & safe environment.Of course most importantly the products are very varied to offer many who suffer what they are treating a vast amount of product. Being a nurse of 35 years I know the importance of relief of different types of illness. I trust them to offer do that professionally. The sales also help with the high cost of all dispensary's.
they've got a good selection of products in their flower is good quality. I would recommend the Trulieve topical gel but they don't have it in stock often enough.
Nice place, very clean. Very nice people who greet you when you walk in and the people behind the counter are helpful and courteous. It's a great place with quality goods. Everything I've tried in Trulieve is fantastic! I will continue to go there
John and Heather were very helpful. There suggestions were awesome. I think it was the best experience nicest staff that I've experienced so far and I got my card in August. Thanks guys
Marilyn in Merritt island best employee ever this girl goes above and beyond what ever one else has done let me know everything I needed to know on my card almost expiring and all I appreciate you so much!
First time there today and both the front desk and bud tender were very helpful and friendly.I ordered ahead online which made it alot smoother when actually in the store, and the product has been fantastic so far!High quality and great value.Will definitely be back!!!
Amazing staff. I had John helping me. Heather was assisting another customer/patient. But she was very helpful as well. They were both amazing. And 👍👍👍 on the suggestion for my products I purchased. Extremely satisfying. Great job guys
Was just there and was helped by Jade who was just great. A ray of sunshine truly brightened my day. Thanks Trulieve
Location is very close but unfortunately will be going to the Titusville or Melbourne location came last week to pick up an order I had placed online only to have the person helping me be rude the entire time during the transaction and didn’t even verify me the second time to see if I had my medical card very unprofessional At least I give you 1 stars don’t want to condemn the entire tree for one bad apple.I hold you to a higher standard. This is unacceptable
Great, fast service and friendly employees. Fast delivery. Good product inventory.
Very clean and spacious..friendly staff to answer any questions. Wasn't very busy around 2pm on Tuesday..so I can't comment on busy times! Easy to order online and pick-up same day in store! Walk-in and Delivery are other options!
Location is very close but unfortunately will be going to the Titusville or Melbourne location came last week to pick up an order I had placed online only to have the person helping me be rude the entire time during the transaction and didn’t even verify me the second time to see if I had my medical card very unprofessional At least I give you 2 stars don’t want to condemn the entire tree for one bad apple.I hold you to a higher standard. This is unacceptable
Staff is always so knowledgeable and friendly. Great deals and specials. Love this place! Make sure to sign up for email promos!
The delivery team at this location is fantastic! They are always super friendly. Brooke and Jamie are amazing! Brooke is such a pleasant person and she is always kind and helpful! She truly does an amazing job! Thank you so much!
Marilyn has been an amazing consultant, very attentive everytime I come in. This girl knows the answer to every question I have, I love this location for the fact she works there. Quick in and out here!
AWESOME!!! GREAT!!! FANTASTIC!!!!That’s the best way to put it… I cannot express enough kudos for BROOKE and TORIE… they are both part of my delivery team …. They are absolutely amazing!!! Always on time… always friendly … always smiling …. always courteous…. Always doing everything they can to be helpful … these 2 young people are a real asset to your TruLieve family… JOB WELL DONE!!!DB …. Nutty Nana
Brittney and Torie are both great. They always show up on time with my delivery, and are always some of the nicest people ever! Its always great seeing them.
I always have great service here. Blake especially is helpful, knowledgeable and personable. He is very patient and takes time to answer any questions I have.
I had a delivery yesterday. Brooke and Nathan were right on time and were very professiona. I will definitely use them again! Thanks!
Fast easy convenient, very friendly staff. Sometimes a little bit of a wait time but it goesvery fast... Good product for what ever your needs...
Location is very close but unfortunately will be going to the Titusville or Melbourne location came last week to pick up an order I had placed online only to have the person helping me be rude the entire time during the transaction and didn’t even verify me the second time to see if I had my medical card very unprofessional At least give you three stars don’t want to condemn the entire tree for one bad apple.I hold you to a higher standard. This is unacceptable
I just got my card the other day and the staff there couldn't have made things any easier. Plus a first time buyer discount of 50% off couldn't be beat. Be prepared to wait if you don't order online, and if you opt in you will get a ton of texts. But the quality is worth it.
Trulieve is notorious for promoting sales that have nothing to do with their inventory. They have flaw advertising signs all over the store stating that products are in stock when in reality they only have the higher prices non discounted items left. Very upsetting and this happens quite often
This was my first time using delivery. Brooke and Jamie arrived just when they said would be there. Wonderful customer service. And I felt very comfortable and respected.. I will definitely be using delivery again. Thank you for your kindness.💚
Bought a cartridge from them today. Opened it up and it was completely empty. That's a good $35 down the drain for a box and plastic tube. Will not be returning.
Great experience for my first time. Marylin was amazing at helping me figure out exactly what I needed and answered any questions I had. 10/10.
Great customer service. Really like working with Ben very knowledgeable. Goes above and beyond! Great job trulieve you are my go to medical dispensary.
After many visits, I cannot find a single reason to give them anything but 5 stars. The staff is courteous, knowledgeable, and friendly. If there is an available discount, they make sure you get it when eligible. I had my doubts after visiting the Melbourne location when I first became a patient (the environment was intimidating and the wait forever even for online orders). I tried this location, and I have had nothing but a good experience. Even if things have been out of stock, which happens less and less often now, they have always been ready to help suggest a replacement or at least give an idea of when they expect it. As well, their TruGels are the best gummy-type edible to be found by far! I have seen the staff really go out of their way to help new patients many times, and that is a really big deal when you are first starting out. Go there! They rock!
I am a new patient and just had my first delivery. Brooke arrived and was super helpful and friendly. Everything went so easily and smoothly. Brooke made me feel so comfortable, and I will shop here again because of people like her.
Love the delivery service. It's free because I'm over 65 and very much appreciated. They always keep me updated on delivery status and arrive when they say they will. The personnel is very pleasant and knowledgeable. I generally use Trulieve over other dispensaries because of the delivery service and variety and quality of product available.
After having my medical card for almost 3 years now. Truelieve is Hands down the best for concentrates and flower. They have started to make great edibles too.If your looking for stable shatter this is your place.
I ordered online pickup once I saw a sale was going on and I received notification it was filled within an hour! Beautiful and clean inside- so much room, and no people? Does no one know this store exists?!? They even have a speed checkout lane! The staff was super friendly and it was a great experience. Worth the ride!
Brook and Shirly are great... always helpful and timely! As great as the deals are,for first timers at other places, I recommend not fixing what’s not broke, stay local. 5 star service.
Trulieve has the best products in the area and Jill R. is awesome! She really knows her stuff, and is always very helpful and friendly (and punctual!) when she delivers the products I order. Truly great service and products!
Fast service typically. Great flower. Amazing quality concentrates. Good edibles too.
The service at this Trulieve is always fantastic! Brooke and Jill Renae are amazing! They are always super friendly and helpful! I definitely recommend this location.
Love my girls Brooke and Jill Renee! Always timely, and cheerful. During these times it's so nice to have a delivery with a laugh and a kind word. They've delivered numerous times and their always so friendly and cheerful. Thankyou Trulieve Girls
Just want to let the Merritt Island store know they are getting 2 really great Professional People in Brooke and Jill. They call me in the morning for a delivery time and text me later w/a time frame of showing up and of course text me when arriving @ my house. Have helped me as well on my orders. One word describes Brooke and Jill, Reliable.
The service at this Trulieve is always fantastic! Brooke is amazing! She is always super friendly and helpful! I definitely recommend this location.
They always have the products we need for our son to control his seizures. Brooke is always on time and very friendly. We appreciate having them in our community.
Brooke and Jill are the dream delivery team, so stoked they are part of Trulieve Merritt Island. They always go above and beyond and have the best customer service. If you get so lucky to have these ladies bring you your meds, then know you’re in the best hands. Thanks so much for all you do!!!
I'm much less pleased than I was last time I came here. They're starting to take much longer to process orders and the waiting room is starting to get crowded which is not acceptable with covid around. the other dispensaries I go, I make my order and I walk out. I'm just not comfortable spending so much time in a waiting room especially when other dispensaries don't take as long. Trulieve has a great selection but they take a very long time to restock things that we need regular purchases of.
I recently shopped for the 1st time in Truelieve's Merritt Island store and was thoroughly pleased with my experience. Not only professional, the staff was friendly and made the purchase enjoyable. I will definitely stop in again and recommend others visiting themselves.
Friendly staff and a variety of great products. The speed that they get you in and out is tremendously shower then there competition here in the island. It has never taken less than 30 minutes to get in and out of here even if you pre order. The problem is the lack of organization in store and online. If you have time to waste this place is great. If you're in a hurry there are better options around.
The wait was not long at THIS LOCATION both times that I went. They were sanitary and respectful and they served me fast enough that I was able to make purchases before the next customer passed me. It would help if they had more education about their newest products. I agree with the other reviews here that the staff is nice and the selection is really good and I am pleased with the quality of the products I've purchased at Merritt island. However the Melbourne location on 192 is slow so I'm concerned about the Merritt Island location in the future once people catch on that it's here.
Trulieve provides premium products at a reasonable price. The website is well developed; I can preorder and pick up within ten minutes. Trulieve also provides home delivery. Kudos!
Good selection. Customer service is good on most days,most are very friendly and willing to answer any questions. They will ask if your picking up or modifying before they let you back(they dont have a menu to look at or anything there to help). If you came for a pick up and say modify you will be bumped to the back of the walk in line. All in all though it's been mostly good experiences,I recommend
Good selection. Customer service is good on most days,a couple lazy ones in there but most a very friendly and willing to answer any questions. They will ask if your picking up or modifying before they let you back(they dont have a menu to look at or anything there to help). If you came for a pick up and say modify you will be bumped to the back of the walk in line. All in all though it's been mostly good experiences,I recommend
They seem reasonably fast and well-organized each time I went in, which is extremely important when it comes to present covid issues. They had a good selection however I was very disappointed to find them still not received any topical product well over a month after my last check. Still no restock since I bought them out 2 months ago.
The Merritt Island Trulieve facility is super nice! The employees are very professional.One of my favorites is ‘Blake ’ he’s extremely knowledgeable about the medicinal cannabis industry. I give a 5 star rating !!!!!
Lizzie and Jamal are awesome and explained a lot to me in the store. Thanks for educating me! Definitely will refer more to you!
The wait was not long at all both times that I went. They were sanitary and respectful and they served me fast enough that I was able to make way for the next customer. It would help if they had more education about their newest products. I agree with the other reviews here the staff is great and the selection is really good and I am pleased with the quality of the products I've purchased.
The best dispensary in the area by Far. Best bud for the best prices, great deals, and AMAZING staff!! My budtender was Amanda, and she was not only wonderfully friendly, and quick, but also extremely knowledgeable and made sure I knew everything Trulieve offers.So grateful to have such a nice dispensary, with cool employees that make the place have great vibes, so close to home. 💚
Been here a few times since it’s opening, wait times seem to be low, stock seems to be high and the staff are all very nice and patient. 1 staff member in particular though, whom I’ve had the pleasure of shopping with several times,Lanysa, deserves a shoutout for sure! She’s always friendly and energetic, always knows the stock or has it all written down at her station and is very helpful with recommendations!
Easily the best Dispensary. Exceptional service from the top down. Jamie was a pleasure to deal with and her professional, yet warm and caring demeanor earned herself and the store my grateful business in the future. Thank you so much!
Fast easy super friendly only dispensary I go to. Jamal is the best always takes great care of customers and is passionate about what he does.Thanks
I love this location, the atmosphere is great and the waiting area is like 5X as large as the one is Titusville. Lanysa was friendly and very helpful as always. The staff overall at this location are great. I would definitely recommend.
This place is the best. They are all sooooo friendly and the merch is amazing and well priced. I come her at least three times a week. The prices cannot be beat. Lauren so so helpful, along with black being so nice. Jamal is my go to buy for jokes and a fast check out. All the knowledge can be like heaven. 100/10 will come back!
Love this location the truly staff is great especially Jamal he really helped us out and gave us a lot of information we'll always come back here. Also Lauren was a really big help for us too and explaining terpenes. We love you to trulieve!!!
Great experience! Jamal was great and answered all my questions. Will be back soon!
Jamal& Shaun great service. Very knowledgeable and happy to help!! Best flower around. Definitely coming back!!!
My man Jamal over at trulieve merrit island was very professional. Made me and my coworkers experience pleasant as can be. Very knowledgeable and friendly. Thanks again Jamal P.
So far so good. Truelieve in Merritt Island just opened up and I've had three great experiences. Ordering online and checking in online has you in and out in less than 10 minutes. The whole staff is extremely friendly.I was very skeptical because I had a few horrible experiences at Truelieve in Melbourne and won't ever go there again.
Great buds! And local now!Not to mention great staff. Glad it's opened up here
Without a doubt the best place to go if you have a medical card. First timers get $75 off $150 which is an insane deal! They’re excellent in there, very welcoming and no wait at all when I went. Definitely my favorite dispensary in the area by far with DEFINITELY the best weed