Trulieve has really picked up the customer service experience in the South Beach location. The times can be significantly reduced by ordering on-line and using the express check in. I was in an out in 5 min compared to 20-30 min previously. Nice improvement!
0 stars - that’s right. They are so unprofessional. The waits are unreal. Every time I attempt to place an order ahead of time for pick up, something is always missing and they can’t even take a minute to call me or send me an email, text, just any form of communication to let me know an item is missing and find alternative solutions or just fulfill my order with what is actually available. Therefore, I find myself waiting 1+ hour just to go in and pick up a damn order already placed the day before because the pick up folks get priority. This is ridiculous. Do better.
Falls Short of sketch. Poor service and overal customer experience.Every one is so out of it. Someone needs to have an adult in the room..Who cares about how good the product is, if you cant buy it.We have three dispenseries. This is the worst on Miami Beach.
I used to like coming here but now everytime I come there's a issue, alot of times online will have a different price then what the store has so half the time I'm not even getting the sale I came for, the wait times here are absolutely ridiculous, they don't even give out water anymore which would be nice since the wait times are long, and it's been a couple times this has happened that I put a pick up order and going hours later and it's still not prepared? Then I come here literally just yesterday at 7:45pm to pick up my order and there was a whole 6 people waiting when I give my card I was told I wouldn't receive my medicine to go to another dispensary since the place closes at 8:30pm how the hell does a person tell someone you can't get your medicine here because we are closing in 45min and there's too many people here you'll be waiting longer like what? Who tells a medical patient they can't receive their medicine because the place is too worried about closing on time, any other dispensary doesn't close its doors until the time it says on the site and will fulfill every person's order no matter if they came in 45min, 10min or 5min before the store closes and makes sure you receive your meds but here no...If it's a under staffed situation that's still not an excuse these other dispensary's could have a line going out the door but they will still make sure EVERYONE in there will get what they came for even with only 2 people on staff. In this place people move like snails and is very unorganized please get it together. Also don't turn away people 45min before you close this is still a medical facility in which people are coming to for help and to turn a person away from their medicine because people want to go home early and don't know how to deal with a crowded room is insane. Do better please. Also the attitudes here suck, noone wants to help with anything and if u do have a issue they don't even try to help resolve it other places will give you a credit for their mistakes not just telling you there's nothing to be done and send you off.
Staff is always so helpful and friendly! The deals/sales are unmatched compared to local competitors. I advise checking the site daily for new deals because things always change! The prices are great and there are always new things to find/try.Positives: Great deals/prices for things that go on sale. Staff is amazing, I've never had a bad experience with someone working here.Negative: The wait time for this location because it is so popular is always 20min+. Local competitors have a better points system, here it is 1 point per 1 dollar spent. 500 must be spent before any deals acquired.
Jungle Boys at the Beach is Amazing, I had great customer service from Ashley. Felt very welcome to be there and I give this place a 5 stars!!
Monica and Graham were happy and helpful! Trulieve always has incredible sales and service 💯
This place is severely understaffed. There’s always a long wait when you go - no matter what time you go. I went at 9 am when they opened and no one was there. Waited for 20 minutes. Unfortunately this is the closest place to my home otherwise I’d never come here. Avoid if you can
Nice location with a really cute waiting area. The staff is very friendly and personable. The selection here is well stocked and has good options. I would recommend stopping by.
Everything I need and very helpful staff! They know their stuff. Was able to get some top shelf and house flower and will be back for sure.
Nicole was my budtender on 3/3/23 she was very helpful & knowledgable. The manager that was working this shift was helpful as well. The gal working the front called Ashley, Chelsea a few times, got a giggle out of that!! Great crew. Pleasant shopping experience
I love this dispensary ! I always get the best service . Such a professional staff and the best customer service ever , friendly always with a nice greed and a smile. My last 2 visits Rolando took care of me,l received great service from him with a big smile and very friendly Thank you !!! Definitely my place
Warm welcoming as soon as you walk in by Cedric with great vibes. Shakira and the pm crew for tonight were all very attentive, supportive and knowledgeable. This dispensary has to be by far “THE BEST” in customer service and product quality. My husband and I will definitely be coming back due to their quintessential service.
Nick and Andrew are awesome! These guys are super knowledgeable and always have a smile on their face. I’ve always felt welcome here with them and they’ve always had answers to the many many questions I’ve had! Thank you for the awesome service!
Didn't even know this place existed. A friend brought me along to do some shopping. Rolando at the front was super cool and helpful. Love the book selection, lots of info available. The process is simple and smooth. Would definitely return.
From the moment you walk into the door until the moment you leave, this place has the absolute best customer service. Everyone is knowledgeable and extremely friendly. Nicholas is professional, gives great recommendations and ALWAYS goes above and beyond. You can tell everyone loves working there and it’s contagious! Kudos to the South Beach location!
Divine welcomes you with a great smile and is extremely attentive. Andrew attended me today and he is always so great. Very knowledgeable about the product and always provides great feedback on what you are buying. The whole team is always amazing and attentive. This is my go to spot because of how welcomed you feel each time you come!
Hands down one of the best dispensaries/companies in all of Florida! The best fire on the whole beach, nothing comes close to their products and customer service. I’m always taken care of above and beyond one way or another when I go. Their catalog is almost second to none, I’d 100% fully recommend this dispensary and location. Do yourself a favor and ask for Nick when you go, best dude full of knowledge and help for anything needed. 5 stars all day!
By far the best dispensary I’ve ever been to! From check in to check out they really are extremely helpful and knowledgeable. Nick and rose helped me with my purchase and i couldn’t be more grateful for their help. The product is amazing, you won’t be disappointed. I’ll definitely be back and will be recommending everyone i know.Thanks again nick! You’re the man!!
Nick was fantastic thank you so much for all your knowledge and ability to explain to a new patient like me. From vapes to flower I was truly amazed by the difference in my medicine and the easy way you got me to understand. Again thank you I'll be looking to come back in just from his experience alone.
This review is not for the dispensary itself- but for a female employee that should NOT be anywhere near customer service. 30ish dark haired lady with hair pulled back on Friday, June 17 early evening hours. She was rude, condescending, and very short about an issue I had without double checking or giving me the benefit of a doubt. Trulieve is my regular dispensary- I go to several different locations. Have always had great experiences... until now. Actually the worst customer service experience I have EVER had- hence the bad review. Your company deserves to know what a bad experience you provided.Or how you don’t know past common issues with products. I will go to another Trulieve and take care of the issue. I don’t care if you were having the worst day of your life- nobody deserves an attitude like that when they are spending money at your place of work. Everyone else I have encountered at the South Beach location has been wonderful , but this lady total bad attitude.
Clean nice very coolAnd people working there very nice
Andrew I. is an AWESOME budtender!! He always recommends the best products to try. He’s super knowledgeable and very pleasant. It’s always a happy trip to Trulieve when Andrew is working!!
Best dispensary in Miami Beach. Nicholas the budtender is very knowledgeable & store has great customer service every time.
Nancy was the best! & this was definitely the cutest trulieve I’ve ever been in. 10/10 recommend. Def will be back! 🙌🏾
Amazing store 🍀 very new and crew is very professional I enjoyed the service a lot
This is my favorite dispensary in South Beach! Fire products at reasonable prices. When smoking the muse vapes it helps so much with creativity when making beats! 🔥
The employees really take their time to explain the details of strains to me and give me accurate pricing. The employees are also great about letting me know what sales they have to offer and making sure I get the best deal, which keeps me coming back
Beautiful store! Very helpful & knowledge staff (as always with Trulieve). If in Miami a must to stop by
Amazing staff. treat you really well, south beach location has really good products as well. Love this place.
Love this place staff is amazing. And their knowledge of the medicine is great. My go to spot . Ask for nick he is great
A great and long overdue addition to South Beach! Nick and the team are very knowledgeable and kind. Good selection of products can be found here.
The new Trulieve on the beach is fantastic. super welcoming atmosphere , great staff, and great product. the online menu has been accurate so far and if there is an issue where i want to switch my order, they always take care of me no problem, especially Nick! Tristan and Kameron have been very helpful too. If you visit this store make sure you ask for one of them! Would definitely recommend and will be coming back to show support soon!
nice place! amazing people! nick there is one of the best!
Shoutout to Nick, who made my experience very memorable. Store had a great selection with great staff. My new spot for sure.
Great dispensary with quality products!!!Trulieve has been by far the best dispensary in South Florida from the quality of their products to their knowledgeable staff they have really set a standard that has yet to be matched. If you're looking for an amazing dispensary experience come here. After being let down by another dispensary this week i passed by trulieve south beach and they had exactly what i was looking for and then some.Emmanuel helped me out and I really appreciate his knowledge and input.
Best Dispensary In Miami hands down !!! Great staff , Amazing Product , Good Vibes!!!
Excellent Service, very knowledgeable about the different types of product they carry. Prices are very fare, the wait is very short. Great vibes, love the decorations as well! All around great store! I recommend! FYI Avenue is the way to go!
The most knowledgeable dispensary on South Beach. The staff is friendly, fast, and the product is amazing.
Best place for Sativa hands down.
Lovely Staff, & very Knowledgeable on their products. Everyone must check this place out while in South beach!
Great Place , friendly knowledgeable staff . Fun and neat store . Lots of products and flavors to choose from. High Quality Medical Cannabis Products.