Trulieve Dispensary in Miami, FL
Based on 1313 reviews
Joe M.
1719934791
The best dispensary around. The staff always friendly and willing to help & answer all your questions. Thanks Michael J always a pleasure he helps 100%. 😃
Jonathan R.
1718144671
I had a great experience I had a lot of questions and concerns and I was actually in bad mood until I met Kevin b with his super chill vibes and complete knowledge on the exclusive products he introduced to me and I purchased he was on point on exactly what I wanted according to how I was feeling I felt like he was low key a Dr!! Thanks for helping with my experience at trulive miami I'm definitely coming back...not all employees are friendly and you guys need better inventory!!
Brandon L.
1715203988
Despite being in a ghetto area, this place is amazing! 😁 Love how this place has security to protect REAL MEDICAL PATIENTS from any ghetto hoodlum junkie criminals. Kevin, Michael J, Andre, Chris, Ryan, Anthony, Alex, the security guard lady and the rest of the staff were very nice, professional and diligent. 😊 Hope to be back soon! Keep up the good work! 👍
Jonathan R.
1715182131
I had a great experience I had a lot of questions and concerns and I was actually in bad mood until I met Kevin b with his super chill vibes and complete knowledge on the exclusive products he introduced to me and I purchased he was on point on exactly what I wanted according to how I was feeling I felt like he was low key a Dr!! Thanks for helping with my experience at trulive miami I'm definitely coming back
Bill N.
1714841928
I used a punch coupon that gives me a 35 percent discount on my order, but the girl at the dispensary applied it to two items that were already half off and charged me the full price for them. Naturally, I returned the items and bought them separately at their actual prices, which saved me $50. When I asked her why she knowingly let me overpay by $50, she responded with, 'That's on you for not knowing how the coupon works.' I've never come across a coupon in my life that actually makes items more expensive. It makes absolutely zero sense to me. I didn't bother getting the girl's name because I don't care enough, but it's clear that she needs customer communication training. It's unfortunate because I visit this dispensary frequently, and all the other staff members are awesome. However, one bad apple spoiled the bunch.
K Bruce A.
1714680675
I tip a nice crisp $2 bill, so every time I walk in everybody knows me, the $2 bill man.
Ernesto G.
1714069992
The staff was so amazing and helpful! I had so many questions about the product and they patiently answered my questions! Im so happy from my time and purchase here.Shout out to Michael J!
nicole O.
1713822722
I absolutely love coming to this location. In and out super quickly everytime, and the staff is always extremely friendly. I get so happy when i walk in and my favorite budtender Michael J is there to help. Wont be changing locations anytime soon, this is by far the best one.
Brandon L.
1713562997
Despite being in a ghetto area, this place is amazing! 😁 Love how this place has security to protect REAL MEDICAL PATIENTS from any ghetto hoodlum junkie criminals. Chris, Ryan, Anthony, Alex, the security guard lady and the rest of the staff were very nice, professional and diligent. 😊 Hope to be back soon! Keep up the good work! 👍
Keith O.
1713112012
I've been to this dispensary twice now. The first time, Andre helped me out and he was real friendly but most importantly extremely knowledgeable and that's what I feel definitely helped me make the decision of becoming a returning customer.The second time, Michael J did his thing by offering me some of his highest grade product and taking advantage of the discounts I was granted so everything I purchased that day I got it for 50% off!Definitely recommend my boy and implore you to ask for him if you do swing by this dispensary - Which you should!
Josay O.
1713030712
I am not one to leave reviews usually, I like to think my purchase is enough. However in this case I genuinely feel the want to share what a good experience I had at this shop with Michael JSuper awesome guy walked me through everything and listened to what I cared about to give a proper recommendationEveryone in the store was up beat and you can tell the manager or owner with long hair works his job with passion and integrityWill be back
Alberto T.
1712857868
Michael J was awesome. This was my second experience at Trulieve and it was even better than the first. He informed me of various discounts I had and I left the store with a smile on my face.
D T W.
1712236446
Really love going to this dispensary. Gut that always helps me is really good at what he does. Always gets me with the update. Head over and check them out. Guaranteed your not going to hate it!!!
Valerie Y.
1712012810
The Best dispensary in South Florida .. the wait time is extremely short and the team is wonderful , very knowledgeable about their inventory!! I wouldn’t go nowhere else!! Thank you trulieve for the amazing discounts and awesome customer service .
devy B.
1704533643
The supervisor at this location Andre has a genuine commitment to his patients and to the company it’s extremely commendable and also hard to find in Miami. Someone genuine that truly cares. His exceptional professionalism and willingness to go above and beyond for patients is truly honorable. Thank you Andre. As we all know with a great supervisor comes a Great team Michael and Anthony are top tier I have come in contact with Michael a few times and that man has nothing but love in his heart and even if it’s a rainy day for him he makes sure to put on a smile and make patients feel at home. Mr. Anthony also has his unique traits. Fast goer, knowledgeable and respectful to all patients making sure everyone leaves satisfied. It is with great pleasure that I visit this location.I appreciate this store for living up to what truelieve is all about !!! Keep it up TL AIRPORT!
DAWGY S.
1702813414
The best dispensary brand in Florida by far. That said I didn't say perfect therefore experiences vary and so does inventory so when on the site change location and also check delivery. I've had issues as well but in my 6 yrs of having compassionate use privileges thank God nothing major. **Pease keep in mind this industry is new.
Von S.
1702260133
Micheal and Chris are amazing customer service specialists who always look out. I truly appreciate the family friendly environment here. Highly recommended
Devy C.
1700323000
Every time I visit this store the staff treats me with respect and to be honest they are relatively fast , they could use some chairs outside for the waiting but I do recommend ordering online and checking in right before arriving specially if accompanied with children it’s faster and altogether more convenient 🙂 great deals and products their 1g carts are delicious and affordable! Chao.
Bethany R.
1699656882
These two are absolutely precious. Their knowledge about products as well as make me feel at home was something I do cherish. Don’t lose these two.
Jennah G
1699643718
Trulieve Miami by the airport is the best one I've ever been to! Fast, efficient, and the staff is awesome...Everyone is super nice ! Especially Andre & Chris! They both go the extra mile to make sure everyone leaves happy! There's always amazing deals and sometimes cool free swag
Samantha T.
1699490182
Every time I come it’s pretty speedy, even if I’m just a walk in. Everyone is really nice and Michael is a great sales rep. Great help today and every time I come.
Tina R.
1699112337
This is the only location for me . From the pleasant security at the door all the way through to the staff. Andre the GM is always resolving any issues that may come up with my order and answers my 100 questions every time. What a great guy. Kevin is also very helpful to me and patient. I wish I knew the other names as they are all an amazing staff. Always a 10/10 for me .
Julian G.
1698883883
Was an amazing first time going to Trulieve. Michael helped me pick out what works best for me and made the trip to the dispensary a great one. Everyone is very friendly and happy to assist.
Marie J.
1693672250
Everyone here is Awesome! Michael & William always tell me about all the great deals and promos going on. Check out with Michael is always a breeze & he’s super friendly and always smiling! Andre the GM is awesome! He resolved an issue at had with the upmost patience and respect. My favorite location thus far!
maría del mar palermo G.
1689466413
This is a really good place. Mike greeted us at the door and went through the whole process. He was super nice and helpfull. Then kevin took the time to explain the different products, the discoints and how we could best use the them. We had a great experience and will be baci for sure!
Susana P.
1689000790
Best Trulieve! Love coming here. I’ve been to many Trulieve’s multiple times and it’s the one I like the most. All of the employees provide great service! Today I was assisted by Anthony and Ryan; they did a great job! Very kind and helpful always. I’ve had the pleasure of being assisted by most if not all the trulieve employees various times. Not once has this trulieve nor employees disappointed. Highly recommend coming to Trulieve especially the Miami location (by the airport).
Olivia C.
1688687296
Talk about good service, i usually avoid trulieve because of the wait times but i was happily surprised this visit. Michael, William and Ian were huge helps and made the experience a 10/10. EXCELLENT SERVICE ( even offered the people in the lobby water )
Diana V.
1686188044
Thank you Michael for the amazing client experience! Michael is very knowledgeable and attentive; and the staff at this location in general are helpful and friendly. Great deals and a good selection too. My go-to!
Jennah G
1685680465
This Trulieve is my by far the best one I've ever been to! Fast, efficient, and the staff is awesome...Everyone is super nice ! Especially Andrew & Chris! They both go the extra mile to make sure everyone leaves happy! There's always amazing deals and sometimes cool free swag
jose G.
1681411296
Anthony is the nicest! Amazing service and very knowledgeable about all the products available.. the staff here is always so nice but Anthony goes above and beyond. Thank you!
Helena F
1674762667
The best experience, I believe her name was Carey. So sweet. Loved the attention to detail and her patience.IAN AND ANDRE.. are great!! I came back just for the service and I’m never disappointed in the service here, the whole team is great.. nick and the other gentletmen working today around 2:50 on 1/26 are wonderful!!
Danielle S.
1672881216
I love this Trulieve! Everyone that works there is kind, knowledgeable about the products, and helps to create such a pleasant experience. Mike & Ian are wonderful! I always choose this location because they are fast, reliable, and full of great people.
Ismailen Mena (.
1672855047
The staff was so friendly and accommodating, Ian was great from the moment we started our interaction. I knew he was going to be so helpful. He was honest and gave me the best recommendations for my current situation. Thank you so much Ian for everything !
Suri S.
1670294453
This store is the BEST! The staff is always so helpful and kind! The managers are AMAZING and always around to help with anything!I work late and I'm not able to get there till 845-850. And yet I still get the best service with no rushing. And they DON'T close their doors at 845pm!!!!! (Like at other stores)I live farther and still choose to drive to this location for their amazing costumes service!Thank you guys!!!
Ismailen Mena (.
1669137465
The staff was so friendly and accommodating, Ian was great from the moment we started our interaction. I knew he was going to be so helpful. He was honest and gave me the best recommendations for my current situation. Thank you so much Ian for everything !
John G.
1666558931
This location has great deals and great service. The staff members are helpful and product is consistent. Laura in particular is very kind and pleasant to work with. She’s thoughtful and has her clients best interests at heart. As long as she is there I will keep coming back.
Victor C.
1664906902
As a newcomer to the world of cannabis, it can be a little overwhelming trying to navigate all the jargon and different products available out there. Kevin at this Trulieve location was super friendly and extremely helpful (and patient!) as he walked me through the different products that he thought would suit my condition best. He educated me and helped me make an informed purchase that I feel great about. I'll definitely be returning. Highly recommended!
christian R.
1659839606
Best dispensary in town. Wouldn’t do my business elsewhere. Everything about this place is top quality. Not only the great products but the team is friendly and very energetic. Highly recommend them. Go and see Chris, very knowledgeable, he’ll take care of you.
gabriela A.
1659052942
If you’re looking for truelieve location, I highly recommend this location. Everything about this specific place is so amazing. All of the employees are incredibly kind and attentive. Specifically Michael ! I’ve been going there for two years now and Michael had never failed to make me feel at home every single time. Words really can’t express how amazing this place They have never let me down! their selection of products is always stocked up and they always have exactly what I’m looking for. I absolutely love coming to this specific location so if you’re looking for a place that will feel like home this is your spot!
Jay B.
1654617918
From the moment I walked into Trulieve, I could feel the great vibes. Michael J. was super knowledgeable and helpful, and that goes for everyone else that helped me, including Kevin, Stephen, Emmanuel and Jessica (or Melissa, can't remember (sorry)). If I could, I would give them more stars! Super easy shopping being that the customer service is superior, and I would also like to give a special thanks to Kyle, for his horticultural expertise.
Mari L.
1654569031
Michael J. was super helpful! After a long day and two plane flights later, the wait wasn’t too long and the staff were really kind. Coming in after a short wait, Michael was eager to get me what I needed to feel better and took his time to ensure I left happy. Always good to stop by here 🙂
Ricardo B.
1653242646
Best Trulieve in south Florida, make sure to ask for Michael J. He's very knowledgeable and is always willing to go above and beyond for the patient. Went in with my dad, explained exactly what he needed help with and Michael got right to it, he even took the time to explain what concentrates would work better in joints. Thanks for being a great person Michael J, your patients appreciate you.
edison D.
1653080923
Had to up date due to the amazing service at this location. Chris, Emmanuel and Danny are really about the people and customer service. If you’re not buying at this location you’re missing out !Hands down the best dispensary in MiamiPaul, Chris, Manny, the guy with the long hair I think his name is Micheal are the best at customer service. The whole team is awesome to be honest!
David D.
1652639718
I was in the area and decided to get a couple of pre-rolls. Micheal J and Fernando took care of me and they were fantastic. The place is spotless and all of the staff are super super friendly. I live about 30-35 minutes from this location and it's farther than the closest Trulieve to me, but I'd make the trip because of how awesome everyone was at this location.
Josh M
1651048885
Have been going here for a few years now and love the location. Decided to go in to day to grab some stuff but also wasn’t exactly sure what I wanted to grab luckily Laura Helped me out today!! Had great service today I wasn’t sure what concentrates I wanted to grab. she:s very kind and gave me great recommendations I love everything I got today she is awesome!!
Sergio M
1649965417
The place was a great experience, awesome first impression. I was greeted, welcomed and signed in by Laura. She is great, when you see her you’ll know why haha. Michael gave a good intro as well. Anthony provided A1 customer service and knows his products well. Went for one thing and ended up taking way more. Great products. A must go-to.
Yoklana C.
1649964771
Hands down my favorite location to shop at thanks to the selection and exceptional customer service from Michael J. He is extremely knowledgeable and very attentive. Thank you so much for making my shopping experience by far the best!!! I wish I could give more than 5 stars!
Spencer D.
1647715200
Excellent customer service by Michael J, he's the type of guy you immediately feel comfortable asking questions and feeling like you receive a straight answer. There are people in the back who are not that helpful and appear treat the customer interaction as solely "a job." I would recommend retraining them or moving them to another position in the company. Nevertheless, Fernando is the "real deal." He does not look at the clock or ever disengage during an interaction no matter how tedious or redundant my questions become. He appears genuine and someone who could do sales/account management/customer service in most environments. Both individual deserve praise and more responsibility. Thank you!
Jenny S
1645133062
Honestly the best dispensary in Miami they have definitely stepped up their game and their service is amazing and quick.1 year ago review- Everything I’ve purchase at this dispensary has been amazing the only down fall is the inventory I want is always out of stock I always have to settle for what’s available and when I asked if they know when they restock inventory that way I can be ready for restock or whatever they didn’t even know.
Ibet L.
1644228380
Staff is great & fast. They always contact me if they can't fully fulfill the order and advise on product availability. Great Customer Service!I always check in online a few minutes before arrival to speed up the process.
Brett G.
1644081053
I visited and had an excellent experience. Michael, Nick and Ian were helpful and courteous, the location was clean and efficient. I was given great recommendations and the product was exactly what I was looking for. The veteran's discount is great too
Armando R.
1636577482
What can you say about the best ran place in the industry? I've been to them all and none of them come close to the professionalism and efficiency with which this establishment is ran.They allow you to order online and "check in" a few minutes before you arrive. This allows them to have everything ready for you. There's almost no waiting; in and out (easy peasy).The entire staff is so friendly. It all starts with Mike up front but truly they all make you feel like you are walking into Disney World when you come through their doors.They truly must love their jobs.Special recognition must be given to Daniel and Chris, both of whom has gone out of their way to provide a little extra service and make things easy and stress free.Thank you for all that you do!
Mister T.
1636235694
The best dispensary in Miami. Just beautiful and spacious. The staff is always upbeat and particularly Laura. She really gives you the best advice and is not solely interested in selling. Wonderful and makes you feel like talking to a friend. I always ask and wait for her.
Donnie A.
1634014589
I just want to give a shout out to an amazing budtender over at Trulieve here in Miami, Kevin B. Kevin B was very patient, courteous, and the most important of all -laid back and very helping. I had a few questions to which he replied with knowledge and extreme generosity. He was able to dispense me fast and I was out the door. Kevin B is one of the few left in the world who believes in providing the best customer service!! Great Job Kevin!!! And thank you.
Jay240sx
1633636425
I came here for my prescription and since I opened the door I was treated with some much attention. Kevin Took his time to properly explain to me how everything works and what’s best for my condition as per Doctors prescription. I Highly recommend this store, very organized, clean and all staff members are very helpful and friendly. I won’t go to another place!!!
Donnie A.
1633563757
I just want to give a shout out to an amazing budtender over at Trulieve here in Miami, Kevin B. Kevin B was very patient, courteous, and the most important of all -laid back and very helping. I had a few questions to which he replied with knowledge and extreme generosity. He was able to dispense me fast and I was out the door. Kevin B is one of the few left in the world who believes in providing the best customer service!! Great Job Kevin!!! And thank you.
Rob C.
1633116755
Thank you to the entire staff for always making my trip, an enjoyable one. Also, thanks Chris for all of you help and letting me know about Trulieve's recycling program. I will be bringing all my containers back from now on. Mother Nature thanks you too for reducing landfill waste. God bless to all the Angels working at this store making it run smoothly and efficiently.
Robert C
1632358996
Stephen was very helpful with my multitude of questions. He is extremely knowledgeable about the different products and very friendly. He really helped me have a better understanding of the different products and the best ways to help. Thanks again Stephen and the other friendly staff as well.
Jessica C.
1630004985
UPDATE 08.26.21I continue to be impressed with the pristine level of service at Trulieve Miami. They make me feel welcome, heard and understood every single time. The location is always clean and inviting. Paul's level of professionalism, customer service, and flow management is remarkable.I am in a better place because of their help. I am grateful. I am recommending this location to everyone I know.Trulieve Miami team ROCKS!______________________________________________________________________Best experience ever! Michael J., Eric B, Erik T and the rest of the team at Trulieve Miami are rock stars! From the guard at the gate to all staff indoors, I just felt so welcome. The team is friendly, kind, knowledgeable, patient, and informative. It was the kind of experience that still has me smiling. I look forward to seeing them again.Thanks Trulieve Miami, I appreciate you. 🙂
Momo
1629482724
The experience at Trulieve Miami was quick and beyond easy! Everyone there is so friendly and made the first time processing painless. I went in just looking to try whatever was available/something new and Fernando (who was so great and genuinely helpful!) gave me recommendations that were awesome. Definitely going to be my go to dispensary.
Jessica C.
1626054526
Best experience ever! Michael J., Eric B, Erik T and the rest of the team at Trulieve Miami are rock stars! From the guard at the gate to all staff indoors, I just felt so welcome. The team is friendly, kind, knowledgeable, patient, and informative. It was the kind of experience that still has me smiling. I look forward to seeing them again.Thanks Trulieve Miami, I appreciate you. 🙂
A R.
1625769916
Great place to go. Everyone was so helpful and friendly. Michael made it so welcoming and nice. Stephen did a great job showing me the different options that they offer. Definitely coming back! 😊
Joseph C.
1625518900
Daniel was amazing @ Trulieve Miami! He helped me pick everything to help relieve and medicate properly! Amazing service! One of the best consultants at Trulieve Miami! Thank you for all my medical needs today! Always a pleasure!
Danielle H.
1625410441
Daniel was absolutely amazing!! His customer service was remarkable and definitely a great way to start my day. Fast & efficient service since I was on my way to work. The vibes at this location is definitely the best! This is my new go to store. Thanks For making my visit awesome Daniel!
Aaron M.
1624706789
First, Trulieve is the best place to buy dispensary products. They have great customer service and great business policies. This location is great, but being great is kind of a Trulieve standard of greatness, but Micheal and Frankie M. on the team at Trulieve Miami really look out for their patients as best they can. I just wish Trulieve would bring back that high powered Super Sour Diesel to this location!!!
WB
1624573335
This branch is efficiently run and especially customer centric. The associate Daniel guided me through the solutions very knowledgeably and patiently, and kept in mind the best use of my budget for the month ahead. There is no one-method-fits-all for productive results, so it's important to have staff like Daniel adjust their many options to your evolving needs.
tina B.
1624560330
I’ve been having great experiences at Trulieve Miami lately. I feel like they have been going the extra mile && I truly appreciate it. The customer service at this location is my favorite. Always good looking and happy to be there. When I go there I know I will be taken care of. Also when I ask a flower related question they are always telling me their favorite products which no other place does this. I like it here … the two guys always at the front desk are the best when you walk in. Cory took care of me today he was great as well and Frankie always says what’s up to me, and welcome back .. I like that. It’s been wonderful there , thank you staff && Truelieve.
Aaron M.
1624413313
First, Trulieve is the best place to buy dispensary products. They have great customer service and great business policies. This location is great, but being great is kind of a Trulieve standard of greatness, but Micheal and the team at Trulieve Miami really look out for their patients as best they can. I just wish Trulieve would bring back that high powered Super Sour Diesel!!!
Rafael G.
1624081689
I had a wonderful experience! My attendant Daniel was able to assist me and provide me with the top products available. Thanks to him I was able to have a wonderful experience and rate this place 5/5. Keep up the good work!
Armando R.
1623880324
What can you say about the best ran place in the industry? I've been to them all and none of them come close to the professionalism and efficiency with which this establishment is ran.They allow you to order online and "check in" a few minutes before you arrive. This allows them to have everything ready for you. There's almost no waiting; in and out (easy peasy).The entire staff is so friendly. It all starts with Mike up front but truly they all make you feel like you are walking into Disney World when you come through their doors.They truly must love their jobs.Thank you for all that you do!
karen G.
1620827259
Such a great experience at this Trulieve Location. The staff here made sure to go above and beyond to EXCEED my expectations. Left the place in a great mood, happy customer ready to conquer the day! Thank you specifically Nikc and Anthony for making me feel like a VIP during my visit you guys were great!
Stacey S.
1615683522
I don’t even write reviews so you know it’s real lol. Listen, I never had a problem at this location, everyone is always friendly, from the staff to the customers who go there. Wish I caught the names of the gentlemen who helped me but they were very informative and would find deals for my purchases 😁 If you’re going there for the first time remember cash is king 👑
Armando R.
1615405667
What can you say about the best ran place in the industry? I've been to them all and none of them come close to the professionalism and efficiency with which this establishment is ran.They allow you to order online and "check in" a few minutes before you arrive. This allows them to have everything ready for you. There's almost no waiting; in and out (easy peasy).The entire staff is so friendly. They make you feel like you are walking into Disney World every single time you walk through the doors.They truly must love their jobs.Thank you for all that you do!
Sebastian J.
1612020265
I love the staff here. Everyone is so knowledgeable and helpful at all times. Since I’ve become a regular the team treats me like family and that is very special to me. The product here is so good I wish I could remember all of the special bud tenders who have helped me before. Today Denise helped me and she has never steered me wrong. A big shoutout to Denise💜
esther irene diaz M.
1610218072
It's a good 1. Arena! The best in customer service there. As well as Josue. Such a great guy! Great products available in this store. The store is clean. The parking is limited, but if you order it online, makes it a bit faster.
Ray -
1609863046
Great service. Staff is super nice. Great products too.Adding to my review or writing a second one because this dispensary continues to give decent products and absolutely great customer service. Everyone I have ever dealt with there is very nice and personable. I've also noticed how the staff always looks out for the customer and what would be best for the customer.Went before the end of the year and Josue, made it a breeze to choose what I should get and also had a lot of knowledge on the products.
Rob C.
1609096246
I’ve been going to this store for a few months and love it. I loved it so much I even bought stock in the parent company. Everyone there is so friendly and knowledgeable! Denise & Mike helped me today and were amazing. She answered every question and gave great recommendations. The entire staff at this store are also very kind and compassionate which really helps in this specific industry. God bless to all the Angels working at this store making it run smoothly and efficiently.
Jeffrey R.
1608829829
What an amazing experience! Keara and Albert really showed what it feels like to have a flawless transaction! Thank you so much. Will be back just for you guys!Ernesto and Ryan thank you so much for being such a great help and very customer oriented
PolymathianTV
1605919049
Denise was amazingly helpful and I appreciated her kindness. Michael was all over the place helping and talking to people ensuring a smooth transition. My first time there and they have loyalty programs which is very respectable. Finally when I arrived Michael saw a patient come in with a walker and brought her a chair. Manner maketh man and this gentlemen embodies that philosophy. Good luck to you and hopefully this helps you out.
hiltonpaulo1
1603636855
Trulieve has been a magnificent experience. The place is clean and the service is very fast. Great customer service, especially after been helped by Jesus D. He is extremely knowledgeable. He was patient beyond helpful answering all of my questions. He enhance my Trulieve experience to a new level. I’m definitely a happy and satisfied customer. Thanks Jesus D.
Bryan P.
1603299657
I had a great experience at this Miami Location. Mike is very welcoming while introducing me to the process and rules. Jesus was an excellent source of knowledge and explained everything very thoroughly. He didn’t make me feel like I needed to rush and took his time to show me options. Mike and Jesus were super cool would definitely recommend this location!!! Truelieve Stocks are you!!! 😊😊😉
Guilherme Magalhães V. S. O.
1602798697
Great place, great service! The website might not show the whole inventory, but once you get into the shop you will be well treated in a professional and easygoing environment. Make sure you get in touch with Mike, Ileana or Denise, as they were very welcoming and took time to explain me everything All the staff are very friendly. I’m definitely going to come back. Thank you!
elle C.
1602790711
Michael J and Ari were incredibly helpful and so nice! They helped me find what I needed to unwind and take care of my anxiety as well as informed me of a few other products. Their knowledge and customer care is above and beyond. Thanks so much guys for making my day!
Vanessa B.
1602492412
Paige was absolutely awesome from the second we walked in, incredibly knowledgeable and friendly! She really made our experience memorable! Then the food! Definitely the best food I've had in F.L I would 100% recommend coming here!
Toby F.
1602492073
Best experience I have had in FL in my life. The owner is generous and an over all good person. The staff is incredible, the smoke options are incredible. I have only the best to say about this place. The burrata salad was a bit strange but the avocado toast was bomb! The blunts there are amazing! They have great valet parking in front and the outdoor patio is legit. I recommend the blunt with the blue band on it, not the infused blunt but the simple blunt, it was $60 but totally worth it
Enrique N.
1602427412
I come to this dispensary for the reason of the staff. They are wonderful starting from Michael acknowledging me from the moment I walk to the door, to the front desk agent saluding always with a smile. Denise is an expert at making you feel welcome at Trulieve everytime I go there and with her knowledge and product expertise makes me choose this dispensary of the 4 different one I go to.
Eliza C.
1602092174
The whole staff is very welcoming, organized, professional and in a secure location. They offer walk in and pick up services with a quick check in reception process. Jesus is extremely knowledgeable and easy to communicate with. He explained everything from how to read my prescription label to identifying and selecting the best strain for me. Thank you.
Arthur M.
1601914850
For the opening of something so new ..... It was such a smooth start. I had a reservation so I was able to walk right up to the front. The check in process was fast, I was sat right away.
Stacie Q.
1601734400
I never have any issues when I go to Trulieve. Denise was extremely helpful and patient, she made sure all my needs were met and I left worry free. I highly recommend.
SoFi G.
1601416388
This place has its act together. Customer service today was awesome (a rare find, especially in our town ;-). Kudos to Arenna at check-in (friendliest person EVER!) and Denise at check-out (so warm and professional). You ladies ROCK!
Guilherme Magalhães V. S. O.
1601093997
Great place, great service! The website might not show the whole inventory, but once you get into the shop you will be well treated, in a professional and easygoing environment. Make sure you get in touch with Mike, Ileana or Denise, as they were very welcoming and took time to explain me everything All the staff are very friendly. I’m definitely going to come back. Thank you!
D G.
1600884965
The staff is always friendly. Always willing to answer any questions that you might have. The reasoning behind the 3 stars is every single time I place an order if it's when I get there or when I place the order in advance I always have to wait. I understand walking in based on how busy they are that day. But if I place the order in advance and I get notified that my order is ready. Once I arrive I usually still have to wait anywhere from 15 to 20 minutes to pick up my order regardless on how busy they are or not. Have started to go to a different company after noticing that this has become the norm. My first experience with the other company place the order in advance. Once I arrived literally took 3 minutes to pick up my order and pay and I was on my way.
jimmy N.
1600781311
Been going here for over two years now and never ever had an issue ever. MICHAEL and Denise are very knowledgeable and is the reason I keep on coming back!!! Appreciate y’all #Truliever4life
Mayte H.
1600284826
I love the service & the employees are so nice !
Trune F.
1600199776
Amazing products and staff! Antoinette and Dee were super helpful. They even updated me on recent deals/events. You will not be disappointed with this Trulieve location.
Mary L.
1599492681
I place a delivery order. I have my confirmation number. I was supposed to have received a call within 24 hours. I have not received a call and I have called twice. The first call to find out why I did not receive a call, the gentleman said he would call and make sure I receive a return call that was 8 hours ago. So it has been over 36 hours. My order recorded as ready 24 hours ago. On this third call I have been on hold an hour and a half and no one has replied on the chat line. I’m just leaving the page up on my laptop and in my hand my phone on hold.Update it is now two days without a call back or delivery of my products!
Veronica D.
1598880374
My favorite Trulieve location by far. Always have their stuff together. Denise is the best! She is always so helpful and overall good vibes! Love the people working this location!
Cheesy P.
1598808360
Inconsistent, bad product quality. It has happened so many times already. Today my cartridge is cloudy and had pieces of some unknown material in the thread. On other occasions the cartridge has concentrate on the outside with dirt stuck to it and it looks used. There have been pieces of unknown material in the thread section on three different occasions, and today marks the third time that I place an order a day ahead and it gets ignored. On another occasion a product had a very chemical taste and I had to travel twice to return it. I'm not rich, and I don't have a car to easily return to the store. I use this as medicine, and this needs to be held to a higher standard. I am really really upset with this location and their products. Update:they canceled my order and didn't even notify me.
Michelle V.
1598220528
Ileana and Michael J. Were very helpful and knowledgeable. Went beyond to help me with my questions. Like this location very much, as I have been to multiple throughout the years, all employees at this location are top quality.
janessa A.
1597702391
My first time here was today. I loved the vibes. Michael & Nick at the register were very patient, helpful & Nice with me! The flower i purchased today was Great as well & love that I can order for pick up to reserve whatever it is I need/want when purchasing because let me tell you all -things sell out fast! Lol. Thank you Trulieve for a good first experience I am Excited to visit more often .
Jose E.
1597695516
I love this location. Everyone is very helpful and courteous, I had an issue with an order i placed online and Denise, Chris and Ari were right on top of the situation. They were great in helping me find a solution. The girl in front , Arena is super fun too. Thank you again!J.
Dante C.
1597429132
Fast and excellent service. Uriel did a fantastic job in helping me find the right product for me. Highly recommend this trulieve location in Miami!
Erik M.
1597196089
Michael J was really awesome made my experience very nice and smooth. Really like the recommendation he gave. Thank you guys at Trulieve Miami!
Isaias M.
1597040150
One word: Complete. Every aspect was covered professionally, and in a timely manner. I was pleased and supremely happy with the staff. Specifically Uriel Z. He personally allowed me to enjoy my first experience within a dispensary with true ease and joy. Thank you for the great support at Trulieve Miami.
Scorpion5x5
1596323477
The whole staff here is great. Nothing feels better than coming here after a very long and laborious day of work and Being greeted by such a wonderful and friendly team. The Budtender who took care of me today was Denise. And she was absolutely amazing. Making me feel very welcomed and helped me with everything that I needed. That is why this location is specific is my go to. Always and forever. A wonderful staff. And big shout out to Denise. Give her a Raise or something!!
Joel C.
1595963754
JESUS D AKA THE BEARD - was amazing had my order ready and out the door. Very knowledgeable of products and information. Thank you THE BEARD!!! HAVE A GREAT DAY!!
Stefano C.
1595438335
Decided to check this place out really quick. The place was well kept and clean; and the whole transaction was smooth, fast and easy thanks to the help of Chris, Ariana and Angel which were friendly and genuine but most importantly knowledgeable about their product. 👌🏽🔥
Arden C.
1595273452
I come to this dispensary all the time and it’s usually great. Naturally, there are times of poor service, however; but Denise (blue haired budtender) makes up for that every single time. She ALWAYS goes above and beyond. She's the best. There are also two other employees there that really make going back worthwhile (but I don't know their names unfortunately).
Bri R.
1595027801
Amazing service .. first time going to this location and I loved it. The customer service is excellent. Michael J was very helpful and very friendly. Will definitely come back.
Yilianne A.
1594946288
Today was my first time attending a dispensary EVER so I was a bit nervous! I was attended by Jesus G and he was GREAT! Since I’m a newbie at the game, he explained everything to me carefully, answered all my questions and was beyond helpful.I can say that I will keep coming back as long as I get the amazing customer service that Jesus provided.
Creeb R.
1594909277
This is the best one, excellent service, friendly and very clean and organized. Sean took care of me for my first visit and he was great! Super informative and friendly. Will definitely return again soon 🙂
Ana S.
1594430157
First time at this location, the wait was a little long but the customer service made up for it. My patient consultant Uri provided outstanding service!! He was so helpful and attentive. He provided suggestions and had the best energy! I’ll definitely be coming back!! if you go ask for Uri!
Desy G.
1594054164
Jesus is the most helpful person if you’re a newbie. He’s so great. This place is a bit pricey sometimes but they have specials on mondays and it’s TOP quality stuff. I am never disappointed. Everyone is super knowledgeable and nice. I’m about to become a regular here lol.
Debora Z.
1593624123
Really happy with the service! Michael J. and Uri are great employees! I had to wait a bit, since it was packed... But it was worth the wait 🙂
ALM W.
1593611424
THIS SPOT IS FASTER THAN ANY OTHER LOCATION. VERY HELPFUL AND VERY NICE STAFF. DENISE WAS GREAT AND SHE ALWAYS TAKES GREAT CARE OF ME. I CANT SAY ENOUGH HOW MUCH I RECOMMEND THIS PLACE
Ahoy T.
1593471676
i was helped my Michael J today and he has good energy. Always very helpful and he seems very detailed to doing each part of his job correctly and very professional. the staff is always very helpful and polite and the location is always looking good and organized
Beth W.
1593387087
My favorite mmj dispensary in Miami! Michael my consultant was extremely helpful in my purchase. The staff is always super friendly, knowledgeable & efficient. Top notch quality products 🙂
Tony F.
1593200021
professional and Prompt! I enjoy going here because of the service i receive. Denise is AWESOME!!! Liliana!! Arena! All super sweet and helpful. They are sticklers for social distancing so be sure top bring your masks.
Victor W.
1593076004
I made my first visit to the Miami location yesterday and it will not be my last. Everyone there was so kind and helpful, from the person in the parking lot to my salesperson Denise. It was my first time ordering online and I messed up my order. Denise, was just great. She straightened up the order errors with such a positive attitude. Thanks, Denise.
Selena G.
1592602187
My consultant Denise was so intensely helpful with my purchase, she gave me excellent advice on strains and even helped me get a promotional discount that I wasn't aware that I qualified for. This woman deserves a raise, or promotion or something because I have never been helped by someone at this location in such an efficient way as Denise has helped me today. 10/10 recommend. 5 star location. Best products of all dispensaries in South FL.
Ivan P.
1592527813
They have one of the best staff members! They are very attentive and very knowledgeable on their products. Was helped by Denise. She answered all my questions and was very quick and efficient. Would highly recommend and visit again!
Ivan P.
1592527810
They have one of the best staff members! They are very attentive and very knowledgeable on their products. Was helped by Denise. She answered all my questions and was very quick and efficient. Would highly recommend and visit again!
Keys To A.
1591735615
Michael J went out of his way to help me get the right medicine. He took extra time to modify my order and ensured I was happy with what I came to buy. This is the most personable and caring dispensary I have been to in Miami. I will only be getting my medicine here from now on.
ETRNALDEMONHUNTER P.
1591408846
I enjoyed this location until I saw how the managers treat the employees. Nadine has it all wrong the faded blue hair lady was in distress and defending herself maybe listening in a little closer instead of jumping the gun like that and getting an innocent party in trouble would be the humane thing to do for Christ sake management was scolding her the poor child. It was busy she was doing her best every time I visit that lady always has this joyfulness and makes my wait worth it. They should value and treat loyal good employees better shame I had witnessed this today and even more shameful some bully online picking on that poor lady risking her employment what's wrong with people golly jeez.
Bryan V.
1591285155
I wanted to thank Denise and Arenna for such a pleasant experience. I was a new patient and they took their time to explain to me how everything works. They were also friendly, very communicative, and we even had random conversation. It was such a pleasant experience. I will be returning to this store.
Tyler D.
1590784954
Ive purchased from this location many times via delivery as well as in person. They are always super helpful. Denise in particular has helped me multiple times and always shows kindness and professionalism!
Eileen M.
1590724644
Always a pleasant experience. Wait times were long during the peak of this pandemic...but that is to be expected. Patients would benefit from practicing a bit of patience.With that being said, Ashley and Michael are my favorite people to deal with, but overall every person I have transacted with has been nice and helpful.Thank you guys for your consistent service throughout this craziness.
Dani B.
1590462735
I always have a great experience at this location! Michael J is very professional and extremely knowledgeable on the products. I appreciate his patience with my multiple questions, always makes doing business a pleasure. Overall very satisfied with the service here.
Fernando P.
1588115986
Edit: been on the phone for over an hour, won’t connect to a representative. Any of the number options take you to at least 15 min wait. I couldn’t stand waiting more than 15 min. But I did and I’m here for one hour and nothing. I guess the only option is to contact the Better Business Bureau and the FDA to make sure people around this area don’t have to dedicate half a day to get medicine.Pickup orders are put in the same line as walk-ins. Lady at the front is saying “30-40 min” when confronted an hour later, she said with an attitude before I could eve finish “I GAVE you an estimate”. Yes, your estimate was wrong by a very big margin. Takes me 30 minutes to get here and then to be sent a message my order is packaged and having to wait for others to place their orders in front of me while I sit outside????? Who is the customer here!?!?Not a single sorry, not a single we are doing the best we can. No, just talks back for some reason as if a fight with the customer is for sure going to solve both our problems.
Daniel I.
1586894428
Was told at the door it was a 30 minute wait, which turned into about an hour wait. Got a message before I was called in saying one of my items was not available, even thought I was able to add it online. Once in the dispensary, the associate was not aware of my first order and was only aware of the second. items that were said to be out of stock online are now magically available in the dispensary. The dispensary has many opportunities to improve on customer service, customer satisfaction, and online ordering fulfillment, inventory clarity, and faster handling of people. The level of service does not warrant the wait times presented.
Bryan M.
1584985075
Been going to Trulieve for about a year now. Best customer service experience hands down. The employees really know they're knowledge on the product, not just trying to make a sale. Personally i always ask for Kevin B, he takes care of you. My favorite part is the return policy. If you don't like a product, they are always willing to exchange it till you find what your are looking for. Highly recommend.
Mike
1584291091
Wow Trulieve employees never disappoint! Just realized this location was so much closer to my home, so first time here. Denise was amazing!!! She was so eager to help and was very knowledgeable. Totally exceeding my expectations as I just assumed the Kendall location was unique in their wonderful customer service skills. Denise made me a Miami believer! Or should I say Truliever? 😉
Christine A.
1583877159
So this was our first time at this location. We live in Tampa, but visit regularly. We were lucky to go on a Saturday, when they have food and drinks. You're able to chill with the staff, ask questions. The staff was super welcoming and helpful. They had all the products we were looking for and knowledgeable on available discounts. We'll definitely be back to this location when we come back to miami.
Liechy S.
1582763410
Trulieve Dispensary has so far for me one of the best products.❤❤❤
Nicholas V.
1582762943
Love this place! Patient intake is excellent from the moment you walk in to checkout. You are made to feel welcome. Michael J helped me out and was excellent. He was very knowledgeable and informative about the available selection. Strongly recommend this dispensary.
Julio V.
1582650217
Staff members real Cool,Michael is Top Shelf!!Came in last week,James the Security here is with out Question the Best!! Much thanks to Chris and James good People. Came in and met Kevin B- Michael was also there anyway this dude went out of his way to complete my order 2/6/20 Back again this time I met Ileana L Very Nice!! Very helpful pleasure to meet her!! Erick L also helped out filling my order. 2/25/20
Eduardo L.
1579743201
I want to thank Truelieve and its employee for a great visit to my dispensary. I always receive a warm welcome and many smiles. Justin Antonio exemplifies the type of service and professionalism that is required of his job. He was very patient,kind and knowledgeable. I had a very nice experience. I think Trulieve is doing a great job under very difficult odds. Thank you and keep up the great work. I will continue to vote and support the cannabis industry!
Kayla H.
1576890972
My experience with this location was wonderful! All of the employees are polite and kind, as well as helpful. Michael J was phenomenal! He was so patient and thorough in answering my many questions and I really appreciated that. He was also extremely knowledgeable. If you go to this location, ask for him specifically at the front desk. I promise you won’t be disappointed!
Stephen Michael Fox J.
1547155724
The standard of professionalism. Trulieve provides exceptional customer service in confortable, clean, safe, and professional environments. My first visit was amazing. The staff walked me through all their various products, explained the difference of the products you can buy within your Dr prescribed levels in each category be it Oral or Inhalation. Very thorough, very knowledge, and they made the entire experience super easy like any other consumer experience one would expect.
4020 NW 26th St
Miami, FL 33142
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CLOSED
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Payment Methods:
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ATM Available On Site
Dispensaries Nearby
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TRULIEVE Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 40% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
- Veterans Discount: 20% Off ( Stackable Up To 30% Off)
- Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
- SNAP Discount: 10% Off (Stackable up To 30% Off)
- Birthday Discount: 25% Off Purchase (Not Stackable)
- Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
- Pediatric Discount: 20% Off (Stackable up to 30% Off)
- Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
- Refer A Friend: Both Receive 50% Off
- Visit Trulieve’s Home Page
ABOUT THIS DISPENSARY
Trulieve, located at 4020 NW 26th St in Miami, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: No
Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.
License Number: MMTC-2015-0005
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in Miami does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Trulieve
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Trulieve
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in Miami online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 1313 reviews
Joe M.
1719934791
The best dispensary around. The staff always friendly and willing to help & answer all your questions. Thanks Michael J always a pleasure he helps 100%. 😃
Jonathan R.
1718144671
I had a great experience I had a lot of questions and concerns and I was actually in bad mood until I met Kevin b with his super chill vibes and complete knowledge on the exclusive products he introduced to me and I purchased he was on point on exactly what I wanted according to how I was feeling I felt like he was low key a Dr!! Thanks for helping with my experience at trulive miami I'm definitely coming back...not all employees are friendly and you guys need better inventory!!
Brandon L.
1715203988
Despite being in a ghetto area, this place is amazing! 😁 Love how this place has security to protect REAL MEDICAL PATIENTS from any ghetto hoodlum junkie criminals. Kevin, Michael J, Andre, Chris, Ryan, Anthony, Alex, the security guard lady and the rest of the staff were very nice, professional and diligent. 😊 Hope to be back soon! Keep up the good work! 👍
Jonathan R.
1715182131
I had a great experience I had a lot of questions and concerns and I was actually in bad mood until I met Kevin b with his super chill vibes and complete knowledge on the exclusive products he introduced to me and I purchased he was on point on exactly what I wanted according to how I was feeling I felt like he was low key a Dr!! Thanks for helping with my experience at trulive miami I'm definitely coming back
Bill N.
1714841928
I used a punch coupon that gives me a 35 percent discount on my order, but the girl at the dispensary applied it to two items that were already half off and charged me the full price for them. Naturally, I returned the items and bought them separately at their actual prices, which saved me $50. When I asked her why she knowingly let me overpay by $50, she responded with, 'That's on you for not knowing how the coupon works.' I've never come across a coupon in my life that actually makes items more expensive. It makes absolutely zero sense to me. I didn't bother getting the girl's name because I don't care enough, but it's clear that she needs customer communication training. It's unfortunate because I visit this dispensary frequently, and all the other staff members are awesome. However, one bad apple spoiled the bunch.
K Bruce A.
1714680675
I tip a nice crisp $2 bill, so every time I walk in everybody knows me, the $2 bill man.
Ernesto G.
1714069992
The staff was so amazing and helpful! I had so many questions about the product and they patiently answered my questions! Im so happy from my time and purchase here.Shout out to Michael J!
nicole O.
1713822722
I absolutely love coming to this location. In and out super quickly everytime, and the staff is always extremely friendly. I get so happy when i walk in and my favorite budtender Michael J is there to help. Wont be changing locations anytime soon, this is by far the best one.
Brandon L.
1713562997
Despite being in a ghetto area, this place is amazing! 😁 Love how this place has security to protect REAL MEDICAL PATIENTS from any ghetto hoodlum junkie criminals. Chris, Ryan, Anthony, Alex, the security guard lady and the rest of the staff were very nice, professional and diligent. 😊 Hope to be back soon! Keep up the good work! 👍
Keith O.
1713112012
I've been to this dispensary twice now. The first time, Andre helped me out and he was real friendly but most importantly extremely knowledgeable and that's what I feel definitely helped me make the decision of becoming a returning customer.The second time, Michael J did his thing by offering me some of his highest grade product and taking advantage of the discounts I was granted so everything I purchased that day I got it for 50% off!Definitely recommend my boy and implore you to ask for him if you do swing by this dispensary - Which you should!
Josay O.
1713030712
I am not one to leave reviews usually, I like to think my purchase is enough. However in this case I genuinely feel the want to share what a good experience I had at this shop with Michael JSuper awesome guy walked me through everything and listened to what I cared about to give a proper recommendationEveryone in the store was up beat and you can tell the manager or owner with long hair works his job with passion and integrityWill be back
Alberto T.
1712857868
Michael J was awesome. This was my second experience at Trulieve and it was even better than the first. He informed me of various discounts I had and I left the store with a smile on my face.
D T W.
1712236446
Really love going to this dispensary. Gut that always helps me is really good at what he does. Always gets me with the update. Head over and check them out. Guaranteed your not going to hate it!!!
Valerie Y.
1712012810
The Best dispensary in South Florida .. the wait time is extremely short and the team is wonderful , very knowledgeable about their inventory!! I wouldn’t go nowhere else!! Thank you trulieve for the amazing discounts and awesome customer service .
devy B.
1704533643
The supervisor at this location Andre has a genuine commitment to his patients and to the company it’s extremely commendable and also hard to find in Miami. Someone genuine that truly cares. His exceptional professionalism and willingness to go above and beyond for patients is truly honorable. Thank you Andre. As we all know with a great supervisor comes a Great team Michael and Anthony are top tier I have come in contact with Michael a few times and that man has nothing but love in his heart and even if it’s a rainy day for him he makes sure to put on a smile and make patients feel at home. Mr. Anthony also has his unique traits. Fast goer, knowledgeable and respectful to all patients making sure everyone leaves satisfied. It is with great pleasure that I visit this location.I appreciate this store for living up to what truelieve is all about !!! Keep it up TL AIRPORT!
DAWGY S.
1702813414
The best dispensary brand in Florida by far. That said I didn't say perfect therefore experiences vary and so does inventory so when on the site change location and also check delivery. I've had issues as well but in my 6 yrs of having compassionate use privileges thank God nothing major. **Pease keep in mind this industry is new.
Von S.
1702260133
Micheal and Chris are amazing customer service specialists who always look out. I truly appreciate the family friendly environment here. Highly recommended
Devy C.
1700323000
Every time I visit this store the staff treats me with respect and to be honest they are relatively fast , they could use some chairs outside for the waiting but I do recommend ordering online and checking in right before arriving specially if accompanied with children it’s faster and altogether more convenient 🙂 great deals and products their 1g carts are delicious and affordable! Chao.
Bethany R.
1699656882
These two are absolutely precious. Their knowledge about products as well as make me feel at home was something I do cherish. Don’t lose these two.
Jennah G
1699643718
Trulieve Miami by the airport is the best one I've ever been to! Fast, efficient, and the staff is awesome...Everyone is super nice ! Especially Andre & Chris! They both go the extra mile to make sure everyone leaves happy! There's always amazing deals and sometimes cool free swag
Samantha T.
1699490182
Every time I come it’s pretty speedy, even if I’m just a walk in. Everyone is really nice and Michael is a great sales rep. Great help today and every time I come.
Tina R.
1699112337
This is the only location for me . From the pleasant security at the door all the way through to the staff. Andre the GM is always resolving any issues that may come up with my order and answers my 100 questions every time. What a great guy. Kevin is also very helpful to me and patient. I wish I knew the other names as they are all an amazing staff. Always a 10/10 for me .
Julian G.
1698883883
Was an amazing first time going to Trulieve. Michael helped me pick out what works best for me and made the trip to the dispensary a great one. Everyone is very friendly and happy to assist.
Marie J.
1693672250
Everyone here is Awesome! Michael & William always tell me about all the great deals and promos going on. Check out with Michael is always a breeze & he’s super friendly and always smiling! Andre the GM is awesome! He resolved an issue at had with the upmost patience and respect. My favorite location thus far!
maría del mar palermo G.
1689466413
This is a really good place. Mike greeted us at the door and went through the whole process. He was super nice and helpfull. Then kevin took the time to explain the different products, the discoints and how we could best use the them. We had a great experience and will be baci for sure!
Susana P.
1689000790
Best Trulieve! Love coming here. I’ve been to many Trulieve’s multiple times and it’s the one I like the most. All of the employees provide great service! Today I was assisted by Anthony and Ryan; they did a great job! Very kind and helpful always. I’ve had the pleasure of being assisted by most if not all the trulieve employees various times. Not once has this trulieve nor employees disappointed. Highly recommend coming to Trulieve especially the Miami location (by the airport).
Olivia C.
1688687296
Talk about good service, i usually avoid trulieve because of the wait times but i was happily surprised this visit. Michael, William and Ian were huge helps and made the experience a 10/10. EXCELLENT SERVICE ( even offered the people in the lobby water )
Diana V.
1686188044
Thank you Michael for the amazing client experience! Michael is very knowledgeable and attentive; and the staff at this location in general are helpful and friendly. Great deals and a good selection too. My go-to!
Jennah G
1685680465
This Trulieve is my by far the best one I've ever been to! Fast, efficient, and the staff is awesome...Everyone is super nice ! Especially Andrew & Chris! They both go the extra mile to make sure everyone leaves happy! There's always amazing deals and sometimes cool free swag
jose G.
1681411296
Anthony is the nicest! Amazing service and very knowledgeable about all the products available.. the staff here is always so nice but Anthony goes above and beyond. Thank you!
Helena F
1674762667
The best experience, I believe her name was Carey. So sweet. Loved the attention to detail and her patience.IAN AND ANDRE.. are great!! I came back just for the service and I’m never disappointed in the service here, the whole team is great.. nick and the other gentletmen working today around 2:50 on 1/26 are wonderful!!
Danielle S.
1672881216
I love this Trulieve! Everyone that works there is kind, knowledgeable about the products, and helps to create such a pleasant experience. Mike & Ian are wonderful! I always choose this location because they are fast, reliable, and full of great people.
Ismailen Mena (.
1672855047
The staff was so friendly and accommodating, Ian was great from the moment we started our interaction. I knew he was going to be so helpful. He was honest and gave me the best recommendations for my current situation. Thank you so much Ian for everything !
Suri S.
1670294453
This store is the BEST! The staff is always so helpful and kind! The managers are AMAZING and always around to help with anything!I work late and I'm not able to get there till 845-850. And yet I still get the best service with no rushing. And they DON'T close their doors at 845pm!!!!! (Like at other stores)I live farther and still choose to drive to this location for their amazing costumes service!Thank you guys!!!
Ismailen Mena (.
1669137465
The staff was so friendly and accommodating, Ian was great from the moment we started our interaction. I knew he was going to be so helpful. He was honest and gave me the best recommendations for my current situation. Thank you so much Ian for everything !
John G.
1666558931
This location has great deals and great service. The staff members are helpful and product is consistent. Laura in particular is very kind and pleasant to work with. She’s thoughtful and has her clients best interests at heart. As long as she is there I will keep coming back.
Victor C.
1664906902
As a newcomer to the world of cannabis, it can be a little overwhelming trying to navigate all the jargon and different products available out there. Kevin at this Trulieve location was super friendly and extremely helpful (and patient!) as he walked me through the different products that he thought would suit my condition best. He educated me and helped me make an informed purchase that I feel great about. I'll definitely be returning. Highly recommended!
christian R.
1659839606
Best dispensary in town. Wouldn’t do my business elsewhere. Everything about this place is top quality. Not only the great products but the team is friendly and very energetic. Highly recommend them. Go and see Chris, very knowledgeable, he’ll take care of you.
gabriela A.
1659052942
If you’re looking for truelieve location, I highly recommend this location. Everything about this specific place is so amazing. All of the employees are incredibly kind and attentive. Specifically Michael ! I’ve been going there for two years now and Michael had never failed to make me feel at home every single time. Words really can’t express how amazing this place They have never let me down! their selection of products is always stocked up and they always have exactly what I’m looking for. I absolutely love coming to this specific location so if you’re looking for a place that will feel like home this is your spot!
Jay B.
1654617918
From the moment I walked into Trulieve, I could feel the great vibes. Michael J. was super knowledgeable and helpful, and that goes for everyone else that helped me, including Kevin, Stephen, Emmanuel and Jessica (or Melissa, can't remember (sorry)). If I could, I would give them more stars! Super easy shopping being that the customer service is superior, and I would also like to give a special thanks to Kyle, for his horticultural expertise.
Mari L.
1654569031
Michael J. was super helpful! After a long day and two plane flights later, the wait wasn’t too long and the staff were really kind. Coming in after a short wait, Michael was eager to get me what I needed to feel better and took his time to ensure I left happy. Always good to stop by here 🙂
Ricardo B.
1653242646
Best Trulieve in south Florida, make sure to ask for Michael J. He's very knowledgeable and is always willing to go above and beyond for the patient. Went in with my dad, explained exactly what he needed help with and Michael got right to it, he even took the time to explain what concentrates would work better in joints. Thanks for being a great person Michael J, your patients appreciate you.
edison D.
1653080923
Had to up date due to the amazing service at this location. Chris, Emmanuel and Danny are really about the people and customer service. If you’re not buying at this location you’re missing out !Hands down the best dispensary in MiamiPaul, Chris, Manny, the guy with the long hair I think his name is Micheal are the best at customer service. The whole team is awesome to be honest!
David D.
1652639718
I was in the area and decided to get a couple of pre-rolls. Micheal J and Fernando took care of me and they were fantastic. The place is spotless and all of the staff are super super friendly. I live about 30-35 minutes from this location and it's farther than the closest Trulieve to me, but I'd make the trip because of how awesome everyone was at this location.
Josh M
1651048885
Have been going here for a few years now and love the location. Decided to go in to day to grab some stuff but also wasn’t exactly sure what I wanted to grab luckily Laura Helped me out today!! Had great service today I wasn’t sure what concentrates I wanted to grab. she:s very kind and gave me great recommendations I love everything I got today she is awesome!!
Sergio M
1649965417
The place was a great experience, awesome first impression. I was greeted, welcomed and signed in by Laura. She is great, when you see her you’ll know why haha. Michael gave a good intro as well. Anthony provided A1 customer service and knows his products well. Went for one thing and ended up taking way more. Great products. A must go-to.
Yoklana C.
1649964771
Hands down my favorite location to shop at thanks to the selection and exceptional customer service from Michael J. He is extremely knowledgeable and very attentive. Thank you so much for making my shopping experience by far the best!!! I wish I could give more than 5 stars!
Spencer D.
1647715200
Excellent customer service by Michael J, he's the type of guy you immediately feel comfortable asking questions and feeling like you receive a straight answer. There are people in the back who are not that helpful and appear treat the customer interaction as solely "a job." I would recommend retraining them or moving them to another position in the company. Nevertheless, Fernando is the "real deal." He does not look at the clock or ever disengage during an interaction no matter how tedious or redundant my questions become. He appears genuine and someone who could do sales/account management/customer service in most environments. Both individual deserve praise and more responsibility. Thank you!
Jenny S
1645133062
Honestly the best dispensary in Miami they have definitely stepped up their game and their service is amazing and quick.1 year ago review- Everything I’ve purchase at this dispensary has been amazing the only down fall is the inventory I want is always out of stock I always have to settle for what’s available and when I asked if they know when they restock inventory that way I can be ready for restock or whatever they didn’t even know.
Ibet L.
1644228380
Staff is great & fast. They always contact me if they can't fully fulfill the order and advise on product availability. Great Customer Service!I always check in online a few minutes before arrival to speed up the process.
Brett G.
1644081053
I visited and had an excellent experience. Michael, Nick and Ian were helpful and courteous, the location was clean and efficient. I was given great recommendations and the product was exactly what I was looking for. The veteran's discount is great too
Armando R.
1636577482
What can you say about the best ran place in the industry? I've been to them all and none of them come close to the professionalism and efficiency with which this establishment is ran.They allow you to order online and "check in" a few minutes before you arrive. This allows them to have everything ready for you. There's almost no waiting; in and out (easy peasy).The entire staff is so friendly. It all starts with Mike up front but truly they all make you feel like you are walking into Disney World when you come through their doors.They truly must love their jobs.Special recognition must be given to Daniel and Chris, both of whom has gone out of their way to provide a little extra service and make things easy and stress free.Thank you for all that you do!
Mister T.
1636235694
The best dispensary in Miami. Just beautiful and spacious. The staff is always upbeat and particularly Laura. She really gives you the best advice and is not solely interested in selling. Wonderful and makes you feel like talking to a friend. I always ask and wait for her.
Donnie A.
1634014589
I just want to give a shout out to an amazing budtender over at Trulieve here in Miami, Kevin B. Kevin B was very patient, courteous, and the most important of all -laid back and very helping. I had a few questions to which he replied with knowledge and extreme generosity. He was able to dispense me fast and I was out the door. Kevin B is one of the few left in the world who believes in providing the best customer service!! Great Job Kevin!!! And thank you.
Jay240sx
1633636425
I came here for my prescription and since I opened the door I was treated with some much attention. Kevin Took his time to properly explain to me how everything works and what’s best for my condition as per Doctors prescription. I Highly recommend this store, very organized, clean and all staff members are very helpful and friendly. I won’t go to another place!!!
Donnie A.
1633563757
I just want to give a shout out to an amazing budtender over at Trulieve here in Miami, Kevin B. Kevin B was very patient, courteous, and the most important of all -laid back and very helping. I had a few questions to which he replied with knowledge and extreme generosity. He was able to dispense me fast and I was out the door. Kevin B is one of the few left in the world who believes in providing the best customer service!! Great Job Kevin!!! And thank you.
Rob C.
1633116755
Thank you to the entire staff for always making my trip, an enjoyable one. Also, thanks Chris for all of you help and letting me know about Trulieve's recycling program. I will be bringing all my containers back from now on. Mother Nature thanks you too for reducing landfill waste. God bless to all the Angels working at this store making it run smoothly and efficiently.
Robert C
1632358996
Stephen was very helpful with my multitude of questions. He is extremely knowledgeable about the different products and very friendly. He really helped me have a better understanding of the different products and the best ways to help. Thanks again Stephen and the other friendly staff as well.
Jessica C.
1630004985
UPDATE 08.26.21I continue to be impressed with the pristine level of service at Trulieve Miami. They make me feel welcome, heard and understood every single time. The location is always clean and inviting. Paul's level of professionalism, customer service, and flow management is remarkable.I am in a better place because of their help. I am grateful. I am recommending this location to everyone I know.Trulieve Miami team ROCKS!______________________________________________________________________Best experience ever! Michael J., Eric B, Erik T and the rest of the team at Trulieve Miami are rock stars! From the guard at the gate to all staff indoors, I just felt so welcome. The team is friendly, kind, knowledgeable, patient, and informative. It was the kind of experience that still has me smiling. I look forward to seeing them again.Thanks Trulieve Miami, I appreciate you. 🙂
Momo
1629482724
The experience at Trulieve Miami was quick and beyond easy! Everyone there is so friendly and made the first time processing painless. I went in just looking to try whatever was available/something new and Fernando (who was so great and genuinely helpful!) gave me recommendations that were awesome. Definitely going to be my go to dispensary.
Jessica C.
1626054526
Best experience ever! Michael J., Eric B, Erik T and the rest of the team at Trulieve Miami are rock stars! From the guard at the gate to all staff indoors, I just felt so welcome. The team is friendly, kind, knowledgeable, patient, and informative. It was the kind of experience that still has me smiling. I look forward to seeing them again.Thanks Trulieve Miami, I appreciate you. 🙂
A R.
1625769916
Great place to go. Everyone was so helpful and friendly. Michael made it so welcoming and nice. Stephen did a great job showing me the different options that they offer. Definitely coming back! 😊
Joseph C.
1625518900
Daniel was amazing @ Trulieve Miami! He helped me pick everything to help relieve and medicate properly! Amazing service! One of the best consultants at Trulieve Miami! Thank you for all my medical needs today! Always a pleasure!
Danielle H.
1625410441
Daniel was absolutely amazing!! His customer service was remarkable and definitely a great way to start my day. Fast & efficient service since I was on my way to work. The vibes at this location is definitely the best! This is my new go to store. Thanks For making my visit awesome Daniel!
Aaron M.
1624706789
First, Trulieve is the best place to buy dispensary products. They have great customer service and great business policies. This location is great, but being great is kind of a Trulieve standard of greatness, but Micheal and Frankie M. on the team at Trulieve Miami really look out for their patients as best they can. I just wish Trulieve would bring back that high powered Super Sour Diesel to this location!!!
WB
1624573335
This branch is efficiently run and especially customer centric. The associate Daniel guided me through the solutions very knowledgeably and patiently, and kept in mind the best use of my budget for the month ahead. There is no one-method-fits-all for productive results, so it's important to have staff like Daniel adjust their many options to your evolving needs.
tina B.
1624560330
I’ve been having great experiences at Trulieve Miami lately. I feel like they have been going the extra mile && I truly appreciate it. The customer service at this location is my favorite. Always good looking and happy to be there. When I go there I know I will be taken care of. Also when I ask a flower related question they are always telling me their favorite products which no other place does this. I like it here … the two guys always at the front desk are the best when you walk in. Cory took care of me today he was great as well and Frankie always says what’s up to me, and welcome back .. I like that. It’s been wonderful there , thank you staff && Truelieve.
Aaron M.
1624413313
First, Trulieve is the best place to buy dispensary products. They have great customer service and great business policies. This location is great, but being great is kind of a Trulieve standard of greatness, but Micheal and the team at Trulieve Miami really look out for their patients as best they can. I just wish Trulieve would bring back that high powered Super Sour Diesel!!!
Rafael G.
1624081689
I had a wonderful experience! My attendant Daniel was able to assist me and provide me with the top products available. Thanks to him I was able to have a wonderful experience and rate this place 5/5. Keep up the good work!
Armando R.
1623880324
What can you say about the best ran place in the industry? I've been to them all and none of them come close to the professionalism and efficiency with which this establishment is ran.They allow you to order online and "check in" a few minutes before you arrive. This allows them to have everything ready for you. There's almost no waiting; in and out (easy peasy).The entire staff is so friendly. It all starts with Mike up front but truly they all make you feel like you are walking into Disney World when you come through their doors.They truly must love their jobs.Thank you for all that you do!
karen G.
1620827259
Such a great experience at this Trulieve Location. The staff here made sure to go above and beyond to EXCEED my expectations. Left the place in a great mood, happy customer ready to conquer the day! Thank you specifically Nikc and Anthony for making me feel like a VIP during my visit you guys were great!
Stacey S.
1615683522
I don’t even write reviews so you know it’s real lol. Listen, I never had a problem at this location, everyone is always friendly, from the staff to the customers who go there. Wish I caught the names of the gentlemen who helped me but they were very informative and would find deals for my purchases 😁 If you’re going there for the first time remember cash is king 👑
Armando R.
1615405667
What can you say about the best ran place in the industry? I've been to them all and none of them come close to the professionalism and efficiency with which this establishment is ran.They allow you to order online and "check in" a few minutes before you arrive. This allows them to have everything ready for you. There's almost no waiting; in and out (easy peasy).The entire staff is so friendly. They make you feel like you are walking into Disney World every single time you walk through the doors.They truly must love their jobs.Thank you for all that you do!
Sebastian J.
1612020265
I love the staff here. Everyone is so knowledgeable and helpful at all times. Since I’ve become a regular the team treats me like family and that is very special to me. The product here is so good I wish I could remember all of the special bud tenders who have helped me before. Today Denise helped me and she has never steered me wrong. A big shoutout to Denise💜
esther irene diaz M.
1610218072
It's a good 1. Arena! The best in customer service there. As well as Josue. Such a great guy! Great products available in this store. The store is clean. The parking is limited, but if you order it online, makes it a bit faster.
Ray -
1609863046
Great service. Staff is super nice. Great products too.Adding to my review or writing a second one because this dispensary continues to give decent products and absolutely great customer service. Everyone I have ever dealt with there is very nice and personable. I've also noticed how the staff always looks out for the customer and what would be best for the customer.Went before the end of the year and Josue, made it a breeze to choose what I should get and also had a lot of knowledge on the products.
Rob C.
1609096246
I’ve been going to this store for a few months and love it. I loved it so much I even bought stock in the parent company. Everyone there is so friendly and knowledgeable! Denise & Mike helped me today and were amazing. She answered every question and gave great recommendations. The entire staff at this store are also very kind and compassionate which really helps in this specific industry. God bless to all the Angels working at this store making it run smoothly and efficiently.
Jeffrey R.
1608829829
What an amazing experience! Keara and Albert really showed what it feels like to have a flawless transaction! Thank you so much. Will be back just for you guys!Ernesto and Ryan thank you so much for being such a great help and very customer oriented
PolymathianTV
1605919049
Denise was amazingly helpful and I appreciated her kindness. Michael was all over the place helping and talking to people ensuring a smooth transition. My first time there and they have loyalty programs which is very respectable. Finally when I arrived Michael saw a patient come in with a walker and brought her a chair. Manner maketh man and this gentlemen embodies that philosophy. Good luck to you and hopefully this helps you out.
hiltonpaulo1
1603636855
Trulieve has been a magnificent experience. The place is clean and the service is very fast. Great customer service, especially after been helped by Jesus D. He is extremely knowledgeable. He was patient beyond helpful answering all of my questions. He enhance my Trulieve experience to a new level. I’m definitely a happy and satisfied customer. Thanks Jesus D.
Bryan P.
1603299657
I had a great experience at this Miami Location. Mike is very welcoming while introducing me to the process and rules. Jesus was an excellent source of knowledge and explained everything very thoroughly. He didn’t make me feel like I needed to rush and took his time to show me options. Mike and Jesus were super cool would definitely recommend this location!!! Truelieve Stocks are you!!! 😊😊😉
Guilherme Magalhães V. S. O.
1602798697
Great place, great service! The website might not show the whole inventory, but once you get into the shop you will be well treated in a professional and easygoing environment. Make sure you get in touch with Mike, Ileana or Denise, as they were very welcoming and took time to explain me everything All the staff are very friendly. I’m definitely going to come back. Thank you!
elle C.
1602790711
Michael J and Ari were incredibly helpful and so nice! They helped me find what I needed to unwind and take care of my anxiety as well as informed me of a few other products. Their knowledge and customer care is above and beyond. Thanks so much guys for making my day!
Vanessa B.
1602492412
Paige was absolutely awesome from the second we walked in, incredibly knowledgeable and friendly! She really made our experience memorable! Then the food! Definitely the best food I've had in F.L I would 100% recommend coming here!
Toby F.
1602492073
Best experience I have had in FL in my life. The owner is generous and an over all good person. The staff is incredible, the smoke options are incredible. I have only the best to say about this place. The burrata salad was a bit strange but the avocado toast was bomb! The blunts there are amazing! They have great valet parking in front and the outdoor patio is legit. I recommend the blunt with the blue band on it, not the infused blunt but the simple blunt, it was $60 but totally worth it
Enrique N.
1602427412
I come to this dispensary for the reason of the staff. They are wonderful starting from Michael acknowledging me from the moment I walk to the door, to the front desk agent saluding always with a smile. Denise is an expert at making you feel welcome at Trulieve everytime I go there and with her knowledge and product expertise makes me choose this dispensary of the 4 different one I go to.
Eliza C.
1602092174
The whole staff is very welcoming, organized, professional and in a secure location. They offer walk in and pick up services with a quick check in reception process. Jesus is extremely knowledgeable and easy to communicate with. He explained everything from how to read my prescription label to identifying and selecting the best strain for me. Thank you.
Arthur M.
1601914850
For the opening of something so new ..... It was such a smooth start. I had a reservation so I was able to walk right up to the front. The check in process was fast, I was sat right away.
Stacie Q.
1601734400
I never have any issues when I go to Trulieve. Denise was extremely helpful and patient, she made sure all my needs were met and I left worry free. I highly recommend.
SoFi G.
1601416388
This place has its act together. Customer service today was awesome (a rare find, especially in our town ;-). Kudos to Arenna at check-in (friendliest person EVER!) and Denise at check-out (so warm and professional). You ladies ROCK!
Guilherme Magalhães V. S. O.
1601093997
Great place, great service! The website might not show the whole inventory, but once you get into the shop you will be well treated, in a professional and easygoing environment. Make sure you get in touch with Mike, Ileana or Denise, as they were very welcoming and took time to explain me everything All the staff are very friendly. I’m definitely going to come back. Thank you!
D G.
1600884965
The staff is always friendly. Always willing to answer any questions that you might have. The reasoning behind the 3 stars is every single time I place an order if it's when I get there or when I place the order in advance I always have to wait. I understand walking in based on how busy they are that day. But if I place the order in advance and I get notified that my order is ready. Once I arrive I usually still have to wait anywhere from 15 to 20 minutes to pick up my order regardless on how busy they are or not. Have started to go to a different company after noticing that this has become the norm. My first experience with the other company place the order in advance. Once I arrived literally took 3 minutes to pick up my order and pay and I was on my way.
jimmy N.
1600781311
Been going here for over two years now and never ever had an issue ever. MICHAEL and Denise are very knowledgeable and is the reason I keep on coming back!!! Appreciate y’all #Truliever4life
Mayte H.
1600284826
I love the service & the employees are so nice !
Trune F.
1600199776
Amazing products and staff! Antoinette and Dee were super helpful. They even updated me on recent deals/events. You will not be disappointed with this Trulieve location.
Mary L.
1599492681
I place a delivery order. I have my confirmation number. I was supposed to have received a call within 24 hours. I have not received a call and I have called twice. The first call to find out why I did not receive a call, the gentleman said he would call and make sure I receive a return call that was 8 hours ago. So it has been over 36 hours. My order recorded as ready 24 hours ago. On this third call I have been on hold an hour and a half and no one has replied on the chat line. I’m just leaving the page up on my laptop and in my hand my phone on hold.Update it is now two days without a call back or delivery of my products!
Veronica D.
1598880374
My favorite Trulieve location by far. Always have their stuff together. Denise is the best! She is always so helpful and overall good vibes! Love the people working this location!
Cheesy P.
1598808360
Inconsistent, bad product quality. It has happened so many times already. Today my cartridge is cloudy and had pieces of some unknown material in the thread. On other occasions the cartridge has concentrate on the outside with dirt stuck to it and it looks used. There have been pieces of unknown material in the thread section on three different occasions, and today marks the third time that I place an order a day ahead and it gets ignored. On another occasion a product had a very chemical taste and I had to travel twice to return it. I'm not rich, and I don't have a car to easily return to the store. I use this as medicine, and this needs to be held to a higher standard. I am really really upset with this location and their products. Update:they canceled my order and didn't even notify me.
Michelle V.
1598220528
Ileana and Michael J. Were very helpful and knowledgeable. Went beyond to help me with my questions. Like this location very much, as I have been to multiple throughout the years, all employees at this location are top quality.
janessa A.
1597702391
My first time here was today. I loved the vibes. Michael & Nick at the register were very patient, helpful & Nice with me! The flower i purchased today was Great as well & love that I can order for pick up to reserve whatever it is I need/want when purchasing because let me tell you all -things sell out fast! Lol. Thank you Trulieve for a good first experience I am Excited to visit more often .
Jose E.
1597695516
I love this location. Everyone is very helpful and courteous, I had an issue with an order i placed online and Denise, Chris and Ari were right on top of the situation. They were great in helping me find a solution. The girl in front , Arena is super fun too. Thank you again!J.
Dante C.
1597429132
Fast and excellent service. Uriel did a fantastic job in helping me find the right product for me. Highly recommend this trulieve location in Miami!
Erik M.
1597196089
Michael J was really awesome made my experience very nice and smooth. Really like the recommendation he gave. Thank you guys at Trulieve Miami!
Isaias M.
1597040150
One word: Complete. Every aspect was covered professionally, and in a timely manner. I was pleased and supremely happy with the staff. Specifically Uriel Z. He personally allowed me to enjoy my first experience within a dispensary with true ease and joy. Thank you for the great support at Trulieve Miami.
Scorpion5x5
1596323477
The whole staff here is great. Nothing feels better than coming here after a very long and laborious day of work and Being greeted by such a wonderful and friendly team. The Budtender who took care of me today was Denise. And she was absolutely amazing. Making me feel very welcomed and helped me with everything that I needed. That is why this location is specific is my go to. Always and forever. A wonderful staff. And big shout out to Denise. Give her a Raise or something!!
Joel C.
1595963754
JESUS D AKA THE BEARD - was amazing had my order ready and out the door. Very knowledgeable of products and information. Thank you THE BEARD!!! HAVE A GREAT DAY!!
Stefano C.
1595438335
Decided to check this place out really quick. The place was well kept and clean; and the whole transaction was smooth, fast and easy thanks to the help of Chris, Ariana and Angel which were friendly and genuine but most importantly knowledgeable about their product. 👌🏽🔥
Arden C.
1595273452
I come to this dispensary all the time and it’s usually great. Naturally, there are times of poor service, however; but Denise (blue haired budtender) makes up for that every single time. She ALWAYS goes above and beyond. She's the best. There are also two other employees there that really make going back worthwhile (but I don't know their names unfortunately).
Bri R.
1595027801
Amazing service .. first time going to this location and I loved it. The customer service is excellent. Michael J was very helpful and very friendly. Will definitely come back.
Yilianne A.
1594946288
Today was my first time attending a dispensary EVER so I was a bit nervous! I was attended by Jesus G and he was GREAT! Since I’m a newbie at the game, he explained everything to me carefully, answered all my questions and was beyond helpful.I can say that I will keep coming back as long as I get the amazing customer service that Jesus provided.
Creeb R.
1594909277
This is the best one, excellent service, friendly and very clean and organized. Sean took care of me for my first visit and he was great! Super informative and friendly. Will definitely return again soon 🙂
Ana S.
1594430157
First time at this location, the wait was a little long but the customer service made up for it. My patient consultant Uri provided outstanding service!! He was so helpful and attentive. He provided suggestions and had the best energy! I’ll definitely be coming back!! if you go ask for Uri!
Desy G.
1594054164
Jesus is the most helpful person if you’re a newbie. He’s so great. This place is a bit pricey sometimes but they have specials on mondays and it’s TOP quality stuff. I am never disappointed. Everyone is super knowledgeable and nice. I’m about to become a regular here lol.
Debora Z.
1593624123
Really happy with the service! Michael J. and Uri are great employees! I had to wait a bit, since it was packed... But it was worth the wait 🙂
ALM W.
1593611424
THIS SPOT IS FASTER THAN ANY OTHER LOCATION. VERY HELPFUL AND VERY NICE STAFF. DENISE WAS GREAT AND SHE ALWAYS TAKES GREAT CARE OF ME. I CANT SAY ENOUGH HOW MUCH I RECOMMEND THIS PLACE
Ahoy T.
1593471676
i was helped my Michael J today and he has good energy. Always very helpful and he seems very detailed to doing each part of his job correctly and very professional. the staff is always very helpful and polite and the location is always looking good and organized
Beth W.
1593387087
My favorite mmj dispensary in Miami! Michael my consultant was extremely helpful in my purchase. The staff is always super friendly, knowledgeable & efficient. Top notch quality products 🙂
Tony F.
1593200021
professional and Prompt! I enjoy going here because of the service i receive. Denise is AWESOME!!! Liliana!! Arena! All super sweet and helpful. They are sticklers for social distancing so be sure top bring your masks.
Victor W.
1593076004
I made my first visit to the Miami location yesterday and it will not be my last. Everyone there was so kind and helpful, from the person in the parking lot to my salesperson Denise. It was my first time ordering online and I messed up my order. Denise, was just great. She straightened up the order errors with such a positive attitude. Thanks, Denise.
Selena G.
1592602187
My consultant Denise was so intensely helpful with my purchase, she gave me excellent advice on strains and even helped me get a promotional discount that I wasn't aware that I qualified for. This woman deserves a raise, or promotion or something because I have never been helped by someone at this location in such an efficient way as Denise has helped me today. 10/10 recommend. 5 star location. Best products of all dispensaries in South FL.
Ivan P.
1592527813
They have one of the best staff members! They are very attentive and very knowledgeable on their products. Was helped by Denise. She answered all my questions and was very quick and efficient. Would highly recommend and visit again!
Ivan P.
1592527810
They have one of the best staff members! They are very attentive and very knowledgeable on their products. Was helped by Denise. She answered all my questions and was very quick and efficient. Would highly recommend and visit again!
Keys To A.
1591735615
Michael J went out of his way to help me get the right medicine. He took extra time to modify my order and ensured I was happy with what I came to buy. This is the most personable and caring dispensary I have been to in Miami. I will only be getting my medicine here from now on.
ETRNALDEMONHUNTER P.
1591408846
I enjoyed this location until I saw how the managers treat the employees. Nadine has it all wrong the faded blue hair lady was in distress and defending herself maybe listening in a little closer instead of jumping the gun like that and getting an innocent party in trouble would be the humane thing to do for Christ sake management was scolding her the poor child. It was busy she was doing her best every time I visit that lady always has this joyfulness and makes my wait worth it. They should value and treat loyal good employees better shame I had witnessed this today and even more shameful some bully online picking on that poor lady risking her employment what's wrong with people golly jeez.
Bryan V.
1591285155
I wanted to thank Denise and Arenna for such a pleasant experience. I was a new patient and they took their time to explain to me how everything works. They were also friendly, very communicative, and we even had random conversation. It was such a pleasant experience. I will be returning to this store.
Tyler D.
1590784954
Ive purchased from this location many times via delivery as well as in person. They are always super helpful. Denise in particular has helped me multiple times and always shows kindness and professionalism!
Eileen M.
1590724644
Always a pleasant experience. Wait times were long during the peak of this pandemic...but that is to be expected. Patients would benefit from practicing a bit of patience.With that being said, Ashley and Michael are my favorite people to deal with, but overall every person I have transacted with has been nice and helpful.Thank you guys for your consistent service throughout this craziness.
Dani B.
1590462735
I always have a great experience at this location! Michael J is very professional and extremely knowledgeable on the products. I appreciate his patience with my multiple questions, always makes doing business a pleasure. Overall very satisfied with the service here.
Fernando P.
1588115986
Edit: been on the phone for over an hour, won’t connect to a representative. Any of the number options take you to at least 15 min wait. I couldn’t stand waiting more than 15 min. But I did and I’m here for one hour and nothing. I guess the only option is to contact the Better Business Bureau and the FDA to make sure people around this area don’t have to dedicate half a day to get medicine.Pickup orders are put in the same line as walk-ins. Lady at the front is saying “30-40 min” when confronted an hour later, she said with an attitude before I could eve finish “I GAVE you an estimate”. Yes, your estimate was wrong by a very big margin. Takes me 30 minutes to get here and then to be sent a message my order is packaged and having to wait for others to place their orders in front of me while I sit outside????? Who is the customer here!?!?Not a single sorry, not a single we are doing the best we can. No, just talks back for some reason as if a fight with the customer is for sure going to solve both our problems.
Daniel I.
1586894428
Was told at the door it was a 30 minute wait, which turned into about an hour wait. Got a message before I was called in saying one of my items was not available, even thought I was able to add it online. Once in the dispensary, the associate was not aware of my first order and was only aware of the second. items that were said to be out of stock online are now magically available in the dispensary. The dispensary has many opportunities to improve on customer service, customer satisfaction, and online ordering fulfillment, inventory clarity, and faster handling of people. The level of service does not warrant the wait times presented.
Bryan M.
1584985075
Been going to Trulieve for about a year now. Best customer service experience hands down. The employees really know they're knowledge on the product, not just trying to make a sale. Personally i always ask for Kevin B, he takes care of you. My favorite part is the return policy. If you don't like a product, they are always willing to exchange it till you find what your are looking for. Highly recommend.
Mike
1584291091
Wow Trulieve employees never disappoint! Just realized this location was so much closer to my home, so first time here. Denise was amazing!!! She was so eager to help and was very knowledgeable. Totally exceeding my expectations as I just assumed the Kendall location was unique in their wonderful customer service skills. Denise made me a Miami believer! Or should I say Truliever? 😉
Christine A.
1583877159
So this was our first time at this location. We live in Tampa, but visit regularly. We were lucky to go on a Saturday, when they have food and drinks. You're able to chill with the staff, ask questions. The staff was super welcoming and helpful. They had all the products we were looking for and knowledgeable on available discounts. We'll definitely be back to this location when we come back to miami.
Liechy S.
1582763410
Trulieve Dispensary has so far for me one of the best products.❤❤❤
Nicholas V.
1582762943
Love this place! Patient intake is excellent from the moment you walk in to checkout. You are made to feel welcome. Michael J helped me out and was excellent. He was very knowledgeable and informative about the available selection. Strongly recommend this dispensary.
Julio V.
1582650217
Staff members real Cool,Michael is Top Shelf!!Came in last week,James the Security here is with out Question the Best!! Much thanks to Chris and James good People. Came in and met Kevin B- Michael was also there anyway this dude went out of his way to complete my order 2/6/20 Back again this time I met Ileana L Very Nice!! Very helpful pleasure to meet her!! Erick L also helped out filling my order. 2/25/20
Eduardo L.
1579743201
I want to thank Truelieve and its employee for a great visit to my dispensary. I always receive a warm welcome and many smiles. Justin Antonio exemplifies the type of service and professionalism that is required of his job. He was very patient,kind and knowledgeable. I had a very nice experience. I think Trulieve is doing a great job under very difficult odds. Thank you and keep up the great work. I will continue to vote and support the cannabis industry!
Kayla H.
1576890972
My experience with this location was wonderful! All of the employees are polite and kind, as well as helpful. Michael J was phenomenal! He was so patient and thorough in answering my many questions and I really appreciated that. He was also extremely knowledgeable. If you go to this location, ask for him specifically at the front desk. I promise you won’t be disappointed!
Stephen Michael Fox J.
1547155724
The standard of professionalism. Trulieve provides exceptional customer service in confortable, clean, safe, and professional environments. My first visit was amazing. The staff walked me through all their various products, explained the difference of the products you can buy within your Dr prescribed levels in each category be it Oral or Inhalation. Very thorough, very knowledge, and they made the entire experience super easy like any other consumer experience one would expect.
