Trulieve Dispensary in North Fort Myers, FL
Based on 1407 reviews
Martha M.
1726439965
Great prices and even better sale prices on quality products. Nice 3.5 g nug. Picked up panhandle purps today
Erasmo T.
1725754246
Everyone is so happy and ready to assist you . They are very knowledgeable and their strands they have are AMAZING
Julie B.
1721780491
This store was good for awhile but it is back to horrible customer service AGAIN. Do not apologize for something and when I don’t respond with what you expected get upset with me nice customer service!These people have NO clue how online orders work.My business will not be at this store
Randi-Leigh D.
1721060761
Big shout out to Babs from the call center. There was an error on my dispensation (it happens, I'm not mad) but Babs call the store directly and they are fixing it today. I was told 24 to 48 hours by someone else so when Babs went above and beyond to contact and have this taken care of was outstanding. It wasn't my mistake so her fixing it without having to wait 2 days was very kind.
Irmma C.
1719207336
The outside needs a clean up badly but I’m not sure if that is their responsibility or not. As for inside and service.. very clean, fast, and efficient. Fastest Trulieve I’ve been to in both Cape and Ft. Myers. Ty
Maria A.
1716469042
Slow to take care of customers ,the truelive on Bayshore not only. Is a bad neighborhood,the employees take care of their buddies from neighborhood first,I was just n express pick up I waited 1 hr while all this chaos is going on
Yetai
1715364555
Poorly staffed, had a pickup order and it took them 20 minutes just to come check me in. Then told me after ANOTHER 20 minutes that nobody checked me in. Now I am here waiting while they serve all the walk-ins. What is the point of me making a pickup order only to have to wait an exponential amount of time. I’m just trying to get some trees man.
El C.
1714570431
This is a great place, with great products! I never wait more than two minutes for my online order. The employees are super nice, and the deals are good.*** Please bring back your text messaging for when orders are done. They canceled my order yesterday and I never even got an email saying it was done.
Jose P.
1711046375
This place charges a 3 dollar card charge if you don’t come with the exact amount they will round your charge to the nearest 10 it’s the stupidest method I’ve ever heard & there prices are ridiculous. Definitely not the best dispensary around.
Cindy B.
1707171012
The wait time is way too long!!! Even if I order ahead of time on line (which I did 27 hours ago and yet to receive an email that says it's ready for pick up), you still have to wait! They need more workers and the workers need to move at a faster pace....so frustrating when you know it could be done so much better! Fix it, please.
Jeremy S.
1703640055
Horrible. Show up at 8 and 5 people in wait room one being called back, was deemed to many and weren't taking any more people. No other dispensary has a problem getting people in and out, lazy workers!!
Ashlee T.
1700947167
The wait time is always an hour or more ! They never have more than 2 people at the register but they always say they aren’t hiring . Clean ship get some better , faster workers who can get people in and out in a timely manner .
Theresa O.
1699964778
They moved their location and the first visit there I was treated so incredibly rude. I will never be a customer again. It was by the lady who checks you and she actually put her fingers in my face snapping them at me to tell me to be quiet since I asked her if I would get an email confirmation, then went to the back and talked about me to the staff, still mumbling about me as she came back to where I was standing. I was just shocked.
J P.
1699801974
Going on 24 hours since I received my confirmation for online order but nothing as far as the order being ready. Tried walking in to save time since I was in area but was told it was an hour wait as there was only one person doing walk in orders and filling online orders. Looked at reviews for this location and see it’s the same cookie cutter responses to negative reviews. List some positive changes that have been made as a result of reviews. I’m out!
Jesse
1698956488
Everytime I go there they're short staffed and i wait at least 20 minutes to get 1 item. I've walked out counting 3 times now because it just wasn't worth a 1 hour or longer wait.Edit: I went there one last time to give it a chance and the manager was the one on the check in desk due to a fight with another employee and he kept ranting about the company going national messing with everything and that he was quitting that day.Unprofessional to say the least.
Johnny Del R.
1698273104
I was asked to leave & advised to go to another dispensary, I noticed that only 2 patients were waiting so when I respectfully asked why, I was told “because we’re busy and don’t have enough time to take any more customers” mind you I arrived 3 hours before they closed. The receptionist was completely unprofessional, rude and condescending.
Pamela P.
1698153487
Since moving to their new location service and selection has been greatly improved! Wait time has been petty. Recently had several battery returns with no questions asked. I know what products I want and they are usually available. Dillon, Mikey, and really ALL staff are friendly and eager to assist. Product knowledge is essential and there could be some improvement in that respect. But overall, I have no complaints.
Jody C.
1697210354
I really enjoy going here, the young lady that works there Sandra is always so nice along with the rest of her co-workers. I will continue to come here! Liz is always so friendly!!
Molly's SWFL Cleaning & M.
1695832355
I left a review months ago from the old location that was negative. Now that they moved, I gave another chance and my review is MUCH BETTER!! Both the location and selection were nice and customer service was amazing. There was a room full of people and I thought I'd wait forever but it was 5 mins! My cashier was so sweet, she was an older woman I wish I got her name because she deserves a shout out she was AWESOME. Loving the changes at this location
james F.
1693498833
This has to the worst dispencery in the industry! Management problems, customer service, pricing, sales I would change my name and start from the beginning!!! Do Not Shop Here Unless u want 2 waste your time a have a bad day Stay away from North Fort Myers location. New location is worse then old didn't think that was even possible!!!! Everyone else with a bad review was accurate 100%
El C.
1691691543
This is a great place, with great products! I never wait more than two minutes for my online order. The employees are super nice, and the deals are good.
Yooper E.
1690579339
Second time website says no stock at all zero product. Call the store to an automated line and then hold for 25 mins Noone picks up lol... Cape coral location is a total joke too. Trulieves the worst dispensary in Florida.
Alex K.
1690566164
This place is the absolute worst. I do not recommend it to anyone. These people can’t move patients in an out in less than an hour. They’ll keep you waiting in the store for an hour and then when you finally get to the cashier they’ll tell you they don’t even have your product in stock. Don’t give this company your money, go to AYR.
Jessica
1687737905
One of the worst pick up experiences I've had at a Trulieve in Florida, over 45 minutes of wait with barely any patients there. Fort Myers location was open on Google and Trulieve website but was completely shut down and relocated over 4 miles away, the new location lost my online order saying it went to different Fort Myers location after I made sure with Trulieves customer support it was ready at this location. Trulieve can help their staff by fixing their system. They really need atleast one phone line if they can have 2 front desk associates. In the end they only missed one thing I ordered, had very helpful friendly apologetic staff but something that was supposed to save me time cost me hours.
Rueban T.
1686000460
It was my first time today. Rista up front was super nice and informative since I was so nervous. I felt bad that she had to deal with an entitled woman. I don't understand people. If you know the rules, why should you have expect her to break the rules for you. Jennifer my bud tender was also wonderful and wouldn't know it was her first time. Thanks for the experience even if you have to deal with people like that.
Jubriel C.
1684526211
Honestly this is why I no longer shop at truelieve. The customer service in most of the locations is awful but this location takes the cake. From the person that checks you in to the person dispensing. From the moment I got there everyone had such nasty attitude and you don’t feel welcomed at all. I had Mikey as a dispenser and I’ve honestly never felt like a hassle or like a burden to anyone when coming In to a dispensary but with him I did. Very disappointed as a veteran who’s had her medical card for years now and this is my first bad experience.
Rose B.
1681576649
The guy at the counter must truly hate his job! Went to pick up a order that was placed about 1.5 hours prior to my arrival. Was not even greeted with a hi welcome, was told with a additude we are 2 days behind. I explained I placed a order online. His response I told you we are 2 days behind! Why allow orders to be placed if your 2 days behind. I walk out along with 2 others. I went to a different dispensarie in the area that truly appreciated my business!
Shannon W.
1669233647
Trulieve is Great!!! They always have an awesome deals…. And Elizabeth is the best. She goes out of her way to find stuff that you’re looking for even if it says they don’t have it online.
Sam R.
1667595527
Always a great experience when I come here. They are always so positive and nice and always try to help the best that they can no matter how busy they are. You guys are amazing.
Shelly P.
1666453773
Today I had a great experience with Marina here! She made sure I left a happy customer! This is and has been my main store since they opened! I have had many great experiences here with the staff.
Michelle C.
1665868753
This is my very first ever review..Delivery is unreliable!My order online needed assistance from the chat to reset. ( site issue ) ordered on 10/11 today is the 15th Was told Thursday..they called me thursday.. will Friday work, OK! Friday comes to set the time. No debit reader available...they said Saturday...waited till after said time, called said order is in with the driver they will be there soon. 2 hrs later I called and was told I was not on the schedule..Now I was told Monday.. do I trust they will...Nope. I am a disabled person and depend on others. This is not a warm fuzzy feeling I have right now. It's disappointment
Natalie W.
1665246699
the staff at this dispensary severely lacks patience and kindness. employees tend to be short and rude, talking to you as of you are an inconvenience. i drove an hour and a half to pick up my prescription, (that was confirmed to be ready), only for them to turn me away at the door 30 minutes before they even closed. the employee with the beard was especially rude, taking no time to explain that they had changed their hours, and told me it's not his problem that i couldn't have access to my prescription. i feel that the situation could have been handled better. i will not be returning to this location
N N
1661281274
Very nice peoples!! The server didn't know everything, however that's ok. My server was wonderful helping me find a great product that met my budget. The product quality is very good!! Props to all those working in production. I'm so impressed with Trulieve, I haven't gone anywhere else. I once worked/ran a same business in Colorado. I'm a nerd when it comes to this industry. I am very impressed and thankful I found Trulieve!!!
Jennifer S.
1661279596
Elisabeth , my bud tender was awesome! She was very knowledgeable and helpful with every question I had about my order. I love this dispensary.My only complaint would be it seems the air conditioner is always out when I go there also it would be better to have a bigger waiting area, more seating . It seems a bit snug in there .Thank you trulieve !
Catheryne C.
1660688512
My tender is Elizabeth was wonderful ! She greeted me and was very polite! I feel like this trulieve should get a new location , as in a bigger one since it’s always busy. I’ve been to others bigger ones and they aren’t as busy or popular as this store is. The people are are always great and super friendly ! Again Elizabeth was great sincerely !
Luz T.
1660681406
awesome service! Marina was very helpful and has a beautiful smile and always makes me have a wonderful experience. Love you guys
thomas D.
1660261028
Liz was very professional. I received a warm friendly greeting. She is very knowledgeable. A great asset to Trulieve in North Fort Myers. One more comment:: the store needs an overhaul. Flooding was an issue. The waiting room chairs are filthy. Once again 2 thumbs up for Liz. She should help in training the sales staff. Trulieve please acknowledge fierce, flawless and exceptional staff. They make the experience a plus. Liz!!!!!!!
Jason Mizhir (.
1655589285
Rebecca my bud tender hooked me up with exactly what I needed! They got it down new with science if you’re in a hurry try their express pick up online. That way you don’t have to wait as long. We’re definitely getting there they got some really good flower!
terrika M.
1655329384
Thanks to Tae Mitch my experience was awesome. This guy has excellent customer service and is very knowledgeable about products and services offered. 10/10 would recommend.
Amber W
1654809409
the products are amazing but there is ALWAYS a wait. love hate relationship. The rewards program is nice though! Would recommend!
Pastor James G.
1654789251
Loyalty is rewarded though not necessary . Quality is their badge of honor. Prices on the high side but again, quality.Update February 2022More strains than ever and in answer to my question of prices, the prices have come down. .UP DATE JUN2022 LOST TWO STARS.....ordered and was told Confirmed and yet, at pickup, two of the three items were 'gone'. A 14 mile trip was made thinking that after ordering, and was told ",yeah, its reserved for you"......and it wasn'tThere was no comparable item for sub..BAIT & SWITCH TACTICS
Juan Luis S.
1654381895
Used to enjoy coming here but now I see why the staff is so come and go. Today marks the second time I have come to pick up an order only to be met with an employee telling me the product I ordered was out of stock. Even though I called the Trulieve customer service line at 11:32am to VERIFY if my order has indeed processed and was told it was being fulfilled. There are people who consume Cannabis completely for medicinal purposes and you people have the general audacity to be not only incompetent at maintaining your online stock up to date, but to be rude and confrontive when I enter the dispensary saying I was left a voicemail when I clearly wasn't. Would recommend going to RISE Cannabis in Bonita Springs instead of this place if possible.
Mike P.
1651436203
Absolutely the worst. Put in an order for pickup at 10 am 6 items not even ready at 4 pm. I could have grown my own faster. Plenty of other dispensaries out there that would want my $300 order.
Pastor James G.
1645196945
Loyalty is rewarded though not necessary . Quality is their badge of honor. Prices on the high side but again, quality.Update February 2022More strains than ever and in answer to my question of prices, the prices have come down. With military combined with loyalty discount an ounce of 16% indica pre-ground cost me $70. $25 quarter ounce times 4 then a total of 30% subtracted...$70.REALLY.
Candie W.
1643707612
As a new patient I was very impressed with the staffs patience and answering all my questions. Thank you 😊 for your help and time teaching me about various products.
Jada R.
1639092971
I was very pleased with Trenton's service. He was very respectful and helpful I was in and out. He helped me save and also helped me find good product he's definitely a 10/10 worker.
Tray C.
1637073018
Guessing since I made a complaint about the Lehigh store it's being taken out at their other locations. I called North Fort Myers yesterday to confirm my pickup for today and it was confirmed I go in today to pick it up and was told it was canceled.Please consider giving your money to anybody else why give people your money that don't appreciate your business?
Renee R
1632081416
Trenton, a employee at this location, is a very helpful, knowledgeable, great customer service along with being able to multitask well. Very happy with Trenton's help! Everyone is very helpful and good customer service as well in North Fort Myers! I appreciate that very much. Thanks Trulieve staff!! 😎✌️🤙🌞🔥
Tanya “Tani” R.
1631069912
Whenever I come in to Trulieve in NFM everyone is helpful The staff really cares to help you find which strains work for you and instructs you on how you take them! It's my favorite time of the week. It's even relaxing in the waiting room thanks to the killer play list. You should sell a Trulieve soundtrack similar to what that big coffee chain has for sale 😉 I'd buy 1!
Elizabeth J.
1630956580
I had an extremely enjoyable experience, educational and the kind staff especially Stephanie & Louis made my visit wonderful. I will definitely be returning. Thanks everyone ❤Elizabeth
Patricia D.
1630932635
I love their daily specials and points system for more discounts. Friendly staff and convenient online ordering. Always low on certain concentrates. Flower could be better
# C.
1630603594
Changing my review. I went into trulieve in n ft Myers to pick up my order. Everything was good for about 15 minutes until the guard comes up and tells me to put on a mask. I’m not an anti-masker although I do believe in the rights of the American people. I have no problem until you force it on me and then when I don’t comply because of breathing issues which I didn’t get to say before getting cut off to tell me it’s mandatory then I get shamed out by the guard. If you don’t want to be treated like a second class citizen don’t spend your hard earned money here.
Lynn K
1630252277
Constance was so helpful and helped me get the right mod for my pain level and type of cartridge. She was extremely helpful and patient. The North Fort Myers location is one of the very best as far as helping the customer.
Zoe
1629485240
Worst dispensary in Cape Coral. If you go in you’ll have to wait up to an hour max, which is understandable at times. I placed an order online thinking it would be quicker and it has been 4 HOURS. If you try and call and place and order or talk to a representative, you wait on hold for 45 minutes, and placed on a “call back list” which they never call you back with. Horrible service.
Sean
1629222045
Never had a problem with anything until today, i got home with some Minis, and one of them had obviously already been opened and only had 2 of the 3.5 it was supposed to have. Seems you have someone stealing from your patients online orders. Id check into that.
Jug R.
1627952189
Jill s is great always Points me in the right direction of the products I need always very helpful and can always point me to the gas
shari T.
1627251894
HelloI would like to go in one of your dispensaries and say that I would like to purchase a product that has specific terpenes in it. Once I establish what terpenes I want, they could type in those terpenes and give me options. Why do you not have these very important options in your system?The reps at North Fort Myers were very polite and friendly. Very knowledgeable. Thank you
Brittany L.
1623722643
Honestly one of the best Trulieves that I've been too. almost everyone is so nice and sweet. And even though we were a mask i feel like I am remembered every time i go in. Jill is one of my favorites there. 🙂
Derek S.
1622907283
A Very Nice Woman named Jill works there and she helped me out Tremendously with my Order! She was Nice, Courteous & Fast! It was a great experience and she was very helpful!
K R
1622039552
I’ve worked in retail for over 45 years and one thing that you needed is good people skills and every time I go to N Ft Myers everyone is always in a good mood. Today I dealt with Tiffany W. She has the best people skills that I have seen in a long time. Don’t ever get rid of her she’s #1 on my list thank you Tiffany for making my day. Kenny R
Jenny Z.
1619790095
Great products when they actually get the ones promoting on ad. They promote products that you cannot get off website. Why would you promote something that limited stores have available? Flower promote is a major problem when you have no choice trying to order online.
Joy S.
1619690951
Very quick and effective. Employees very friendly,warm and helpful. Noone rushes you through. I liked this store better. Ty.
Tina McCoy D.
1618919064
I love this store. Just gotta go early before all tha good stuff is gone. But hands down best store,staff is so nice and willing to answer any questions you may have. Great work guys.
beatriz R.
1618421589
Ms. Fay is my 5 star Budtender. She went above and beyond to get what I wanted. I recommend you stop by and TIP her a visit! Well worth the experience at this Trulieve. Thank you. B
Tyler R.
1616452126
Went in everyone was super friendly and Kevin is extremely knowledgeable on all the products. It was an awesome experience only place I want to get my medicine from now on.
Izzy B.
1614901675
The combination of the loyal staff and this new staff that are coming in is insane. Such great customer service. If you’re ever wondering where you’re going to feel safe and comfortable shopping for your product this is the spot. They go above and beyond to find what you need. Their patience and product are both exceptional. Don’t ever hesitate to stop by this store.
Betsy R.
1613878382
Stopped in today to take advantage of some sales. Great for me to be assisted by Mary. Outstanding job! Mary spent a good deal of time answering my questions and showing me how to get further information through their website. Great experience. Will definitely ask for her next visit.
Milady G.
1612486681
My favorite store! They might not always have what I want in stock depending on the day, but the employees are wonderful. Marina helped me out today, she’s always professional, helpful and quick to assist. I’m always grateful for good customer service and today Marina nailed it!
Luz T.
1612207734
awesome service! Marina was very helpful and has a beautiful smile and always makes me have a wonderful experience. Love you guys
Randi L
1611779873
It was great, came as a walk in today. They were very nice and accommodating and I did not wait that long. The two girls were very helpful and knowledgeable about the products for my health issues which made me very comfortable.
B_rock
1610897694
North Fort Myers location might be the slowest marijuana dispensary I've ever encountered. They use this location as a training Hub which definitely slows the process. Managers are very nice and pleasant product is average
Tiffany M.
1609431867
I love this place! I always get great product. They do get packed and sometimes the wait is long but definitely worth it!
Deanna G
1609283495
Trulieve has MAJOR customer service issues.Cannot call and speak to someone.They cannot do math.They have you call Customer Service and Customer Service can not do what they have you calling Customer Service for.Managers do not work there because the same mistakes keep being made, no one cares.They pride themselves on Self Service yet the website shows Debit Cards are accepted for payment???So the website is only as good as the true information on it.C'mon Trulieve, you know you can do A LOT better.
Korin M.
1609090656
Online stock is constantly inaccurate. I can't tell you how many times they have been unable to fulfill my order. Recently when that happened, The first time I received the notice before arriving at the store they were unable to fill the order (almost an hour later the stock still shows available online) It took me that whole hour to even get someone on the phone, by the end of it I still was not able to recieve a confirmation on the cancelation of my order. They had "sent" it to the store. I live over an hr away from the dispensary and it has been constant disappointment with Trulieve. I can't just go back the next day when they get a delivery.
Eric Zalewski J.
1609030025
Officially cutting back on Trulieve products I love this place but the fort Myers location today I was accused of doing to many returns and I think they are switching stickers on buds my business is going elsewhere
Brother O.
1608399952
Amazing products.....terrible inner workings. I stopped coming to TL because almost every single (literally 7/10) purchase came with some b.s. that added stress to my life from being charged too much for another persons order to having multiple short containers or being called for an order that was never ready or available. Friendly workers for the most part but I will never go back.
Miles R.
1603752118
It's quite a shame I forget the man's name who helped me. I hoped there was a name on the receipt, but unfortunately there wasn't. Either way, I felt welcome and in good hands. He caught on quick to what I was looking for and answered all my questions. Just make sure to call ahead as it was said by another staff, that the online inventory isn't as accurate as it could be. I appreciated the honesty and didn't change my opinion of the company at all. Lastly, one thing that sets them apart from the others is they have the highest THC levels for flower that I've seen. 31.5% to be exact.BTW, if you're looking for the entrance its totally concealed by the short palm trees.
Joshua H.
1603113844
Not sure where to leave my review for Brittany S and Brittni J at the new store on 41 but my experience there with them was by far the best I have had at any dispensary. They worked great as a team and answered all of my questions. I will definitely be visiting that store again soon!!
DiligenceG13
1602979774
Great dispensary friendly staff. Never a complaint about products not being there not enough. Quality is what I look for and by far Trulieve has the best representation of this in every product they have from bud, vapes, and edibles also to my experiences. Fair prices. Trulieve better than the rest.
rhodora S.
1602193322
My first time going loved it. Great energy people are very nice. But it was a hour wait and it was small. With only four seats but very clean.
Travis B.
1601691912
My suggestion is to do an online pick up order place it the morning or night before and then you can check their wait time for when you’re ready and then get your spot in line and watch when you’re about to be called in online/through text and makes the process easy. Staff was friendly and good selections I picked this one for my first one to go to being for their selection.
mary P.
1601570856
Very friendly, clean and following guidelines for a safe visit! I recommend them over the 4 I've experienced
Alyssa P.
1601342210
Stopped in here while I was visiting my family in town and I have to say, as an employee of Trulieve myself- I have never seen such exceptional service! Skye was my consultant and she was so helpful and so kind! The TruHost, Michelle made me feel so relaxed and calm in the store waiting to be seen. I will DEFINITELY be stopping in here next visit to Fort Meyers!
Christopher B.
1600522146
Fast service, good prices, and most importantly a very large selection of in stock items.
Aleshia G.
1600452865
The last few years I’ve been going through some very painful things in my life that resulted in me experiencing PTSD on a level that I was unable to function enough to go to work.I would break down constantly. And I probably would’ve been dead if it wasn’t for some of the staff members at Truelieve one in particular I am so grateful to because this way of medicating has truly changed my life since I started. I just wanna give a big thank you to your Team member Randy J. I had a very brief but meaningful conversation with him that change the course of my life at very painful time for me end it led me to Trulieve and I’m very grateful thank you so much you all are so blessed to have such a caring team member. I would encourage anyone to go to Trulieve They are extremely helpful and they actually care about their patients I would encourage anyone to take advantage of their consultations well as any other service. And if you’re in the Southwest Florida area they hands-down have the best selection of any cannabis products and services. Thank you Trulieve!
Teddy D.
1600260228
Clean, nice people, great service.
Bio B.
1600041461
This is an amazing dispensary! The employees are very helpful and friendly.
suave A.
1599847697
Product selection is fantastic but don't be surprised if when you show up whatever you we're told would be in stock in actuality, isn't.
Daniel G.
1599584998
This location must be EXTREMELY popular because they are almost always out of flower, edibles, and most concentrates. It clearly isn't about them not ordering enough because im sure common sense would tell them too. So maybe the distributor needs to step their game up if they keep opening stores
Cindy C.
1599535966
Now 14 occasions that Trulieve has lost my order, sold my order cancelled my order, employees have stole my order, witnessed the security officer using product on premises and was allowed to follow me in a threatening fashion and remain employed, told that even though I have been given confirmations for my orders, I still have to pay more for less medication because Trulieve purposely continues to sell product after inventory is depleted. After several emails, chats and messages, I am now blocked from contacting Trulieve and can no longer post Trulieve answers to my concerns on their own facebook page Shady Trulieve, shady.. To date Trulieve has made me pay well over $800 more than I should have because of the trainwreck it calls customer service.. Getting my medication through Trulieve is like playing the lottery. I am still trying to find the answer to how much does a company have to cost/steal from me before I can take it to a higher authority for justice, is it $500 or $1,000 in Florida? .................wait for it....... OH NO! Please email us for that 10% discount. (It will be the ONLY action taken as it is the only action taken the previous 10 times even when asked to give solutions in public forum so I would not be lied to or ignored. AGAIN.)
Earl M.
1599334325
Love this place...
Renee H.
1599232499
Awesome and knowledgeable staff. Thank you soo much
Tommy B.
1598652375
It would be alot better if they actually had what you wanted in stock.
Faith A.
1598620470
Honestly, it's places like this as to why most people will not get their medical marijuana cards. It's easier to get it off the streets than it is to order it in their shops. The only thing they strive at is successfully giving me a headache at the end of the day.
THOMAS S.
1598142315
Went a Saturday morning and all went smooth & very helpful, I thank u & hope u guys keep up the great service:):)
A H.
1596902135
It takes about 30 minutes to get in and out of this place no matter what. Even when you place an online order and check in online. Also, it gives you an estimated time that you would be able to enter and for me, it usually extends well past that time. Once inside, the workers seem very pushy, rushing you through the experience and the girl at the front desk is very short with everyone. For a weed dispensary, you would expect a much more laid back vibe. They are out of almost everything flower wise often and they won't tell you what day they restock. Im really not pleased.
LESTER VAN S.
1596550882
Why they bother to open there doors is a Mystery to me, they are so under stocked it's pathetic, they send me emails about specials & 70% of the time they done have it. I believe this place is not far from closing there doors for good. They can't sell what they haven't got! I'm looking for a new place to buy!
Adrian B.
1596222727
This company treats its customers and employees like dirt. They charge exorbitant prices for all their product, while it is high quality nobody should be forced to pay $43-$53 for an EIGHTH of flower. All they care about is making sales especially during this pandemic. I watched them use Covid as an instrument to generate more sales, creating happy hour sales especially for seniors who are forced into high risk environments so they can save money from their ridiculous prices. The only decent thing was their minis and now they’ve restricted that so much you cant even get 1 eighth of $27 bud without ordering online first thing monday morning, it gives nobody else the chance to get their product at a reasonable price. The workers here can be great people, but they overwork them and pay them around $11 an hour which is less than anywhere else (Even though Trulieve makes the most money out of all the local dispensaries) a friend of mine who worked here never even got paid for the work he did. Management and HR is a joke. All they care about is MONEY. Please don’t support this business! Take your service and money elsewhere to a local dispensary with people who actually CARE about their patients, not a huge company whose only concern is screwing over employees and ripping off their customers. Plenty of other dispensaries have great staff, amazing product, reasonable prices and a phone line you don’t have to wait 45+ minutes just to talk to someone. Half the time you order online at Trulieve they don't even have your product in store and you drive up their just to be told by some 18 yo kid who smokes pot and works at the dispensary for the discount to go home and you pretty much just wasted your time and your money. Please don’t support this poor excuse of a marijuana dispensary.
Deborah D.
1595346929
Love visiting. Everyone is friendly and caring. Thanks for being there Trulieve people!
Matthew M.
1595277839
I'd give 0 stars if I could. Trulies has been the worst dispensary I've ever dealt with and I used to live in Michigan and visited almost all of the dispensaries up there. They may have some decent product but they have the worst customer service ever. I would avoid this place at all cost. Takes 20 minutes to get connected to someone on the phone. They not allowing people with Breathing problems not wear a mask And won't do curbside service like most other dispensary. I get better service from Walmart
Laguna M.
1595252518
Store manager relayed messages through his minions to me since he’s too good to address me himself. First said he would help me with a curbside order since I broke one of my sandals. Then came back and had his minion tell me that he changed his mind and that I would have to go buy shoes. Would give less than 0 stars if I could. Apparently they do stuff like this a lot.
Cannabis C.
1593981386
Every time I come in Brittany is professional and caring. You can tell she is passionate about helping her patients! I will be returning and asking for my favorite budtender moving forward! ( :
anni G.
1593940392
Excellent service. Helpful, as always. Thank you also, to your Security Guard, who's kind+patient☮
Robin M.
1593177944
Helpful friendly staff , they take time to explain everything . I love the 1:1 all my questions get answered with compassion & understanding , they also ask questions to help get you the best products available. Lots of parking .watch for sale's check out on line ,and get points which mean free mmj and stuff .please say hi to Ashley you can't miss her great smile and just an awesome person . I didn't forget the rest of the staff just bad at names 😂
Jake J.
1592234548
I drive the extra 10Miles out of my way in order to dodge the store location in Cape Coral. These ppl here are friendly and have you on and out. Thanks guys!! The best one in lee county when it comes to trulieve
Ashley B.
1592077815
If there was a -5 star they would definitely be getting it. I went in, they told me there was going to be a wait and they would text me when it’s my turn. 20 minutes go by and I see people going in and out so I go inside and sit down. They helped probably 6 people that walked in AFTER ME! I’m not the kind of person to complain but I thought this was absurd. I asked for my card back and left after waiting 40 minutes. When I left I called and I asked to speak with a manager and he couldn’t do so without my patient number and I said I just wanted to speak to the manager and I got hung up on. I do not recommend this location at all!
Angie B.
1591306612
The staff at this Trulieve are always so kinda and accommodating! I appreciate all they do for their patients, and will continue to get my medicine here!
Justin G.
1590437945
Great service and great product ❣️😊
Justin G.
1590437937
Great service and great product ❣️😊
bonnie O.
1590092466
Employees wearing masks around their necks. Really? I walked in, mask was on the girls face. When she starts talking to me from less than 2 feet away, she put it down around her neck. People just milling about, bumping into others. Not feeling very safe in there. Good discounts for first time customers but for a place that deals with medical patients, some with very serious illnesses, not very healthy practices going on. The employees were nice and helpful. But still not properly practicing basic covid protocols.
Angel L.
1587040615
Super helpful friendly staff my pup and I adore them dearly! Always aim to answer all my questions and fill my medicinal needs 🌱😘✌😇 thank you for being you and super essential! Fellow truelievers take a pause and enjoy the greatness@hand while they help us diligently! I appreciate y'all⭐🌟
Billy C.
1584210868
Would give zero stars if possible. Reserved an order online only to receive a call explaining that they are in fact sold out of that product. Next, certain products are described as in stock but only available for in store order. If the website is up to date that's an acceptable concept. However, this is not the case with multiple trulieve locations. The website is not up to date with no employees answering the phone and I have found myself driving to the store to receive the news that they are out of stock. These issues have happened at multiple locations on multiple occasions over the last year or so. The employees are not capable of providing a legitimate reason why this occurs. The incompetence runs rampant among these stores. They've lost me as a customer for good, this was the last opportunity to provide proper service to a patient.
Happy Belly T.
1582137604
Your one stop shop for Medical Cannabis. Staff is friendly and willing to guide you through your shopping experience. I have found myself walking out each time with a smile on my face. One of the more consistent locations when it comes to inventory which is perfect when I receive the text alert to tell me a deal is going on. On a normal day you won’t find much of a line here but even on the day I came in for $25 ground flower the lobby was packed but the line moved quick!
Happy Belly T.
1582137583
Your one stop shop for Medical Cannabis. Staff is friendly and willing to guide you through your shopping experience. I have found myself walking out each time with a smile on my face. One of the more consistent locations when it comes to inventory which is perfect when I receive the text alert to tell me a deal is going on. On a normal day you won’t find much of a line here but even on the day I came in for $25 ground flower the lobby was packed but the line moved quick!
wendy G.
1581977218
I have been going to the North Ft. Myers dispensary from the start and everyone there has always been just awesome! Always polite and informative. Nicely done everyone!! Victoria and Carte were there this last time is went and they were great. But all so far are the best. Thanks guys!
Nina M.
1581954330
Have been a Trulieve patient for about a year and everyone’s been great but Ashley really is absolutely amazing! She is incredibly knowledgeable on all the products and is able to explain them all. In addition to knowing the products, Ashley provided extraordinary customer service and is extremely friendly. Trulieve is lucky to have Ashley on the team! Now every time I go to Trulieve I specifically seek Ashley out for the great experience and how she patiently answers all my questions. Thanks for everything Ashley 👑
Sara W.
1579910636
Always a good experience when I come. Everyone is super nice and inviting. Also the last two visits I've had very little wait time which I definitely appreciate. Today, Nate helped me and was super knowledgeable on the product I was asking for and was time efficient. 20% for veterans and 10% off for EBT holders each visit- Definitely will continue to purchase my medication here. Thanks, Trulieve North Fort Myers 🤙
Riskay
1579538695
I love coming here. They are very patient with me every time I go there. I love it there that are respectful there so easy to get along with and they always give you a lot before you leave that door. And my favorite there, is Ashley. You are so amazing and you know what I like and you remember everything I like when I go there. You are such an amazing person and they should be happy to have you as an employee there.
Paige
1568468721
I've just had such a weird two experiences at Trulieve locations, I don't know how to feel about them. The first visit was here, I placed an order over the phone and came in...I was told over the phone I wouldn't have to wait since I placed an over the phone order and they'd just have everything ready for me. Well that wasn't the case, I had to wait like 20-25 minutes behind everyone who still hadn't ordered...kind of annoying since I could just pay and leave really fast. My budtender wasn't very talkative, I mean he was nice but definitely didn't ask me any questions which seemed odd considering it was my first visit to a Trulieve ever. I purchased flower and shatter. The flower was fine, smoked good, nice bud structure...did help my migraines. However the shatter was another story. I've never had a shatter sit as heavy as it did on my chest. I thought maybe my anxiety was flaring up so I tried it numerous times...it did it every single time. I didn't look up the PPM results, but I do wonder what the test result was on that shatter. Personally, I'd rather just travel to Liberty Health or Curaleaf...my customer service experiences there are just 1000x better.
jason M.
1553533821
Best wax & shatter in town ! Over priced bud !! But high quality. $55 an 1/8. Wax $60 a gram. But it’s fire !
5660 Bayshore Rd
North Fort Myers, FL 33917
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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TRULIEVE Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 40% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
- Veterans Discount: 20% Off ( Stackable Up To 30% Off)
- Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
- SNAP Discount: 10% Off (Stackable up To 30% Off)
- Birthday Discount: 25% Off Purchase (Not Stackable)
- Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
- Pediatric Discount: 20% Off (Stackable up to 30% Off)
- Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
- Refer A Friend: Both Receive 50% Off
- Visit Trulieve’s Home Page
ABOUT THIS DISPENSARY
Trulieve, located at 5660 Bayshore Rd in North Fort Myers, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: No
Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.
License Number: MMTC-2015-0005
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in North Fort Myers does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Trulieve
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Trulieve
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in North Fort Myers online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 1407 reviews
Martha M.
1726439965
Great prices and even better sale prices on quality products. Nice 3.5 g nug. Picked up panhandle purps today
Erasmo T.
1725754246
Everyone is so happy and ready to assist you . They are very knowledgeable and their strands they have are AMAZING
Julie B.
1721780491
This store was good for awhile but it is back to horrible customer service AGAIN. Do not apologize for something and when I don’t respond with what you expected get upset with me nice customer service!These people have NO clue how online orders work.My business will not be at this store
Randi-Leigh D.
1721060761
Big shout out to Babs from the call center. There was an error on my dispensation (it happens, I'm not mad) but Babs call the store directly and they are fixing it today. I was told 24 to 48 hours by someone else so when Babs went above and beyond to contact and have this taken care of was outstanding. It wasn't my mistake so her fixing it without having to wait 2 days was very kind.
Irmma C.
1719207336
The outside needs a clean up badly but I’m not sure if that is their responsibility or not. As for inside and service.. very clean, fast, and efficient. Fastest Trulieve I’ve been to in both Cape and Ft. Myers. Ty
Maria A.
1716469042
Slow to take care of customers ,the truelive on Bayshore not only. Is a bad neighborhood,the employees take care of their buddies from neighborhood first,I was just n express pick up I waited 1 hr while all this chaos is going on
Yetai
1715364555
Poorly staffed, had a pickup order and it took them 20 minutes just to come check me in. Then told me after ANOTHER 20 minutes that nobody checked me in. Now I am here waiting while they serve all the walk-ins. What is the point of me making a pickup order only to have to wait an exponential amount of time. I’m just trying to get some trees man.
El C.
1714570431
This is a great place, with great products! I never wait more than two minutes for my online order. The employees are super nice, and the deals are good.*** Please bring back your text messaging for when orders are done. They canceled my order yesterday and I never even got an email saying it was done.
Jose P.
1711046375
This place charges a 3 dollar card charge if you don’t come with the exact amount they will round your charge to the nearest 10 it’s the stupidest method I’ve ever heard & there prices are ridiculous. Definitely not the best dispensary around.
Cindy B.
1707171012
The wait time is way too long!!! Even if I order ahead of time on line (which I did 27 hours ago and yet to receive an email that says it's ready for pick up), you still have to wait! They need more workers and the workers need to move at a faster pace....so frustrating when you know it could be done so much better! Fix it, please.
Jeremy S.
1703640055
Horrible. Show up at 8 and 5 people in wait room one being called back, was deemed to many and weren't taking any more people. No other dispensary has a problem getting people in and out, lazy workers!!
Ashlee T.
1700947167
The wait time is always an hour or more ! They never have more than 2 people at the register but they always say they aren’t hiring . Clean ship get some better , faster workers who can get people in and out in a timely manner .
Theresa O.
1699964778
They moved their location and the first visit there I was treated so incredibly rude. I will never be a customer again. It was by the lady who checks you and she actually put her fingers in my face snapping them at me to tell me to be quiet since I asked her if I would get an email confirmation, then went to the back and talked about me to the staff, still mumbling about me as she came back to where I was standing. I was just shocked.
J P.
1699801974
Going on 24 hours since I received my confirmation for online order but nothing as far as the order being ready. Tried walking in to save time since I was in area but was told it was an hour wait as there was only one person doing walk in orders and filling online orders. Looked at reviews for this location and see it’s the same cookie cutter responses to negative reviews. List some positive changes that have been made as a result of reviews. I’m out!
Jesse
1698956488
Everytime I go there they're short staffed and i wait at least 20 minutes to get 1 item. I've walked out counting 3 times now because it just wasn't worth a 1 hour or longer wait.Edit: I went there one last time to give it a chance and the manager was the one on the check in desk due to a fight with another employee and he kept ranting about the company going national messing with everything and that he was quitting that day.Unprofessional to say the least.
Johnny Del R.
1698273104
I was asked to leave & advised to go to another dispensary, I noticed that only 2 patients were waiting so when I respectfully asked why, I was told “because we’re busy and don’t have enough time to take any more customers” mind you I arrived 3 hours before they closed. The receptionist was completely unprofessional, rude and condescending.
Pamela P.
1698153487
Since moving to their new location service and selection has been greatly improved! Wait time has been petty. Recently had several battery returns with no questions asked. I know what products I want and they are usually available. Dillon, Mikey, and really ALL staff are friendly and eager to assist. Product knowledge is essential and there could be some improvement in that respect. But overall, I have no complaints.
Jody C.
1697210354
I really enjoy going here, the young lady that works there Sandra is always so nice along with the rest of her co-workers. I will continue to come here! Liz is always so friendly!!
Molly's SWFL Cleaning & M.
1695832355
I left a review months ago from the old location that was negative. Now that they moved, I gave another chance and my review is MUCH BETTER!! Both the location and selection were nice and customer service was amazing. There was a room full of people and I thought I'd wait forever but it was 5 mins! My cashier was so sweet, she was an older woman I wish I got her name because she deserves a shout out she was AWESOME. Loving the changes at this location
james F.
1693498833
This has to the worst dispencery in the industry! Management problems, customer service, pricing, sales I would change my name and start from the beginning!!! Do Not Shop Here Unless u want 2 waste your time a have a bad day Stay away from North Fort Myers location. New location is worse then old didn't think that was even possible!!!! Everyone else with a bad review was accurate 100%
El C.
1691691543
This is a great place, with great products! I never wait more than two minutes for my online order. The employees are super nice, and the deals are good.
Yooper E.
1690579339
Second time website says no stock at all zero product. Call the store to an automated line and then hold for 25 mins Noone picks up lol... Cape coral location is a total joke too. Trulieves the worst dispensary in Florida.
Alex K.
1690566164
This place is the absolute worst. I do not recommend it to anyone. These people can’t move patients in an out in less than an hour. They’ll keep you waiting in the store for an hour and then when you finally get to the cashier they’ll tell you they don’t even have your product in stock. Don’t give this company your money, go to AYR.
Jessica
1687737905
One of the worst pick up experiences I've had at a Trulieve in Florida, over 45 minutes of wait with barely any patients there. Fort Myers location was open on Google and Trulieve website but was completely shut down and relocated over 4 miles away, the new location lost my online order saying it went to different Fort Myers location after I made sure with Trulieves customer support it was ready at this location. Trulieve can help their staff by fixing their system. They really need atleast one phone line if they can have 2 front desk associates. In the end they only missed one thing I ordered, had very helpful friendly apologetic staff but something that was supposed to save me time cost me hours.
Rueban T.
1686000460
It was my first time today. Rista up front was super nice and informative since I was so nervous. I felt bad that she had to deal with an entitled woman. I don't understand people. If you know the rules, why should you have expect her to break the rules for you. Jennifer my bud tender was also wonderful and wouldn't know it was her first time. Thanks for the experience even if you have to deal with people like that.
Jubriel C.
1684526211
Honestly this is why I no longer shop at truelieve. The customer service in most of the locations is awful but this location takes the cake. From the person that checks you in to the person dispensing. From the moment I got there everyone had such nasty attitude and you don’t feel welcomed at all. I had Mikey as a dispenser and I’ve honestly never felt like a hassle or like a burden to anyone when coming In to a dispensary but with him I did. Very disappointed as a veteran who’s had her medical card for years now and this is my first bad experience.
Rose B.
1681576649
The guy at the counter must truly hate his job! Went to pick up a order that was placed about 1.5 hours prior to my arrival. Was not even greeted with a hi welcome, was told with a additude we are 2 days behind. I explained I placed a order online. His response I told you we are 2 days behind! Why allow orders to be placed if your 2 days behind. I walk out along with 2 others. I went to a different dispensarie in the area that truly appreciated my business!
Shannon W.
1669233647
Trulieve is Great!!! They always have an awesome deals…. And Elizabeth is the best. She goes out of her way to find stuff that you’re looking for even if it says they don’t have it online.
Sam R.
1667595527
Always a great experience when I come here. They are always so positive and nice and always try to help the best that they can no matter how busy they are. You guys are amazing.
Shelly P.
1666453773
Today I had a great experience with Marina here! She made sure I left a happy customer! This is and has been my main store since they opened! I have had many great experiences here with the staff.
Michelle C.
1665868753
This is my very first ever review..Delivery is unreliable!My order online needed assistance from the chat to reset. ( site issue ) ordered on 10/11 today is the 15th Was told Thursday..they called me thursday.. will Friday work, OK! Friday comes to set the time. No debit reader available...they said Saturday...waited till after said time, called said order is in with the driver they will be there soon. 2 hrs later I called and was told I was not on the schedule..Now I was told Monday.. do I trust they will...Nope. I am a disabled person and depend on others. This is not a warm fuzzy feeling I have right now. It's disappointment
Natalie W.
1665246699
the staff at this dispensary severely lacks patience and kindness. employees tend to be short and rude, talking to you as of you are an inconvenience. i drove an hour and a half to pick up my prescription, (that was confirmed to be ready), only for them to turn me away at the door 30 minutes before they even closed. the employee with the beard was especially rude, taking no time to explain that they had changed their hours, and told me it's not his problem that i couldn't have access to my prescription. i feel that the situation could have been handled better. i will not be returning to this location
N N
1661281274
Very nice peoples!! The server didn't know everything, however that's ok. My server was wonderful helping me find a great product that met my budget. The product quality is very good!! Props to all those working in production. I'm so impressed with Trulieve, I haven't gone anywhere else. I once worked/ran a same business in Colorado. I'm a nerd when it comes to this industry. I am very impressed and thankful I found Trulieve!!!
Jennifer S.
1661279596
Elisabeth , my bud tender was awesome! She was very knowledgeable and helpful with every question I had about my order. I love this dispensary.My only complaint would be it seems the air conditioner is always out when I go there also it would be better to have a bigger waiting area, more seating . It seems a bit snug in there .Thank you trulieve !
Catheryne C.
1660688512
My tender is Elizabeth was wonderful ! She greeted me and was very polite! I feel like this trulieve should get a new location , as in a bigger one since it’s always busy. I’ve been to others bigger ones and they aren’t as busy or popular as this store is. The people are are always great and super friendly ! Again Elizabeth was great sincerely !
Luz T.
1660681406
awesome service! Marina was very helpful and has a beautiful smile and always makes me have a wonderful experience. Love you guys
thomas D.
1660261028
Liz was very professional. I received a warm friendly greeting. She is very knowledgeable. A great asset to Trulieve in North Fort Myers. One more comment:: the store needs an overhaul. Flooding was an issue. The waiting room chairs are filthy. Once again 2 thumbs up for Liz. She should help in training the sales staff. Trulieve please acknowledge fierce, flawless and exceptional staff. They make the experience a plus. Liz!!!!!!!
Jason Mizhir (.
1655589285
Rebecca my bud tender hooked me up with exactly what I needed! They got it down new with science if you’re in a hurry try their express pick up online. That way you don’t have to wait as long. We’re definitely getting there they got some really good flower!
terrika M.
1655329384
Thanks to Tae Mitch my experience was awesome. This guy has excellent customer service and is very knowledgeable about products and services offered. 10/10 would recommend.
Amber W
1654809409
the products are amazing but there is ALWAYS a wait. love hate relationship. The rewards program is nice though! Would recommend!
Pastor James G.
1654789251
Loyalty is rewarded though not necessary . Quality is their badge of honor. Prices on the high side but again, quality.Update February 2022More strains than ever and in answer to my question of prices, the prices have come down. .UP DATE JUN2022 LOST TWO STARS.....ordered and was told Confirmed and yet, at pickup, two of the three items were 'gone'. A 14 mile trip was made thinking that after ordering, and was told ",yeah, its reserved for you"......and it wasn'tThere was no comparable item for sub..BAIT & SWITCH TACTICS
Juan Luis S.
1654381895
Used to enjoy coming here but now I see why the staff is so come and go. Today marks the second time I have come to pick up an order only to be met with an employee telling me the product I ordered was out of stock. Even though I called the Trulieve customer service line at 11:32am to VERIFY if my order has indeed processed and was told it was being fulfilled. There are people who consume Cannabis completely for medicinal purposes and you people have the general audacity to be not only incompetent at maintaining your online stock up to date, but to be rude and confrontive when I enter the dispensary saying I was left a voicemail when I clearly wasn't. Would recommend going to RISE Cannabis in Bonita Springs instead of this place if possible.
Mike P.
1651436203
Absolutely the worst. Put in an order for pickup at 10 am 6 items not even ready at 4 pm. I could have grown my own faster. Plenty of other dispensaries out there that would want my $300 order.
Pastor James G.
1645196945
Loyalty is rewarded though not necessary . Quality is their badge of honor. Prices on the high side but again, quality.Update February 2022More strains than ever and in answer to my question of prices, the prices have come down. With military combined with loyalty discount an ounce of 16% indica pre-ground cost me $70. $25 quarter ounce times 4 then a total of 30% subtracted...$70.REALLY.
Candie W.
1643707612
As a new patient I was very impressed with the staffs patience and answering all my questions. Thank you 😊 for your help and time teaching me about various products.
Jada R.
1639092971
I was very pleased with Trenton's service. He was very respectful and helpful I was in and out. He helped me save and also helped me find good product he's definitely a 10/10 worker.
Tray C.
1637073018
Guessing since I made a complaint about the Lehigh store it's being taken out at their other locations. I called North Fort Myers yesterday to confirm my pickup for today and it was confirmed I go in today to pick it up and was told it was canceled.Please consider giving your money to anybody else why give people your money that don't appreciate your business?
Renee R
1632081416
Trenton, a employee at this location, is a very helpful, knowledgeable, great customer service along with being able to multitask well. Very happy with Trenton's help! Everyone is very helpful and good customer service as well in North Fort Myers! I appreciate that very much. Thanks Trulieve staff!! 😎✌️🤙🌞🔥
Tanya “Tani” R.
1631069912
Whenever I come in to Trulieve in NFM everyone is helpful The staff really cares to help you find which strains work for you and instructs you on how you take them! It's my favorite time of the week. It's even relaxing in the waiting room thanks to the killer play list. You should sell a Trulieve soundtrack similar to what that big coffee chain has for sale 😉 I'd buy 1!
Elizabeth J.
1630956580
I had an extremely enjoyable experience, educational and the kind staff especially Stephanie & Louis made my visit wonderful. I will definitely be returning. Thanks everyone ❤Elizabeth
Patricia D.
1630932635
I love their daily specials and points system for more discounts. Friendly staff and convenient online ordering. Always low on certain concentrates. Flower could be better
# C.
1630603594
Changing my review. I went into trulieve in n ft Myers to pick up my order. Everything was good for about 15 minutes until the guard comes up and tells me to put on a mask. I’m not an anti-masker although I do believe in the rights of the American people. I have no problem until you force it on me and then when I don’t comply because of breathing issues which I didn’t get to say before getting cut off to tell me it’s mandatory then I get shamed out by the guard. If you don’t want to be treated like a second class citizen don’t spend your hard earned money here.
Lynn K
1630252277
Constance was so helpful and helped me get the right mod for my pain level and type of cartridge. She was extremely helpful and patient. The North Fort Myers location is one of the very best as far as helping the customer.
Zoe
1629485240
Worst dispensary in Cape Coral. If you go in you’ll have to wait up to an hour max, which is understandable at times. I placed an order online thinking it would be quicker and it has been 4 HOURS. If you try and call and place and order or talk to a representative, you wait on hold for 45 minutes, and placed on a “call back list” which they never call you back with. Horrible service.
Sean
1629222045
Never had a problem with anything until today, i got home with some Minis, and one of them had obviously already been opened and only had 2 of the 3.5 it was supposed to have. Seems you have someone stealing from your patients online orders. Id check into that.
Jug R.
1627952189
Jill s is great always Points me in the right direction of the products I need always very helpful and can always point me to the gas
shari T.
1627251894
HelloI would like to go in one of your dispensaries and say that I would like to purchase a product that has specific terpenes in it. Once I establish what terpenes I want, they could type in those terpenes and give me options. Why do you not have these very important options in your system?The reps at North Fort Myers were very polite and friendly. Very knowledgeable. Thank you
Brittany L.
1623722643
Honestly one of the best Trulieves that I've been too. almost everyone is so nice and sweet. And even though we were a mask i feel like I am remembered every time i go in. Jill is one of my favorites there. 🙂
Derek S.
1622907283
A Very Nice Woman named Jill works there and she helped me out Tremendously with my Order! She was Nice, Courteous & Fast! It was a great experience and she was very helpful!
K R
1622039552
I’ve worked in retail for over 45 years and one thing that you needed is good people skills and every time I go to N Ft Myers everyone is always in a good mood. Today I dealt with Tiffany W. She has the best people skills that I have seen in a long time. Don’t ever get rid of her she’s #1 on my list thank you Tiffany for making my day. Kenny R
Jenny Z.
1619790095
Great products when they actually get the ones promoting on ad. They promote products that you cannot get off website. Why would you promote something that limited stores have available? Flower promote is a major problem when you have no choice trying to order online.
Joy S.
1619690951
Very quick and effective. Employees very friendly,warm and helpful. Noone rushes you through. I liked this store better. Ty.
Tina McCoy D.
1618919064
I love this store. Just gotta go early before all tha good stuff is gone. But hands down best store,staff is so nice and willing to answer any questions you may have. Great work guys.
beatriz R.
1618421589
Ms. Fay is my 5 star Budtender. She went above and beyond to get what I wanted. I recommend you stop by and TIP her a visit! Well worth the experience at this Trulieve. Thank you. B
Tyler R.
1616452126
Went in everyone was super friendly and Kevin is extremely knowledgeable on all the products. It was an awesome experience only place I want to get my medicine from now on.
Izzy B.
1614901675
The combination of the loyal staff and this new staff that are coming in is insane. Such great customer service. If you’re ever wondering where you’re going to feel safe and comfortable shopping for your product this is the spot. They go above and beyond to find what you need. Their patience and product are both exceptional. Don’t ever hesitate to stop by this store.
Betsy R.
1613878382
Stopped in today to take advantage of some sales. Great for me to be assisted by Mary. Outstanding job! Mary spent a good deal of time answering my questions and showing me how to get further information through their website. Great experience. Will definitely ask for her next visit.
Milady G.
1612486681
My favorite store! They might not always have what I want in stock depending on the day, but the employees are wonderful. Marina helped me out today, she’s always professional, helpful and quick to assist. I’m always grateful for good customer service and today Marina nailed it!
Luz T.
1612207734
awesome service! Marina was very helpful and has a beautiful smile and always makes me have a wonderful experience. Love you guys
Randi L
1611779873
It was great, came as a walk in today. They were very nice and accommodating and I did not wait that long. The two girls were very helpful and knowledgeable about the products for my health issues which made me very comfortable.
B_rock
1610897694
North Fort Myers location might be the slowest marijuana dispensary I've ever encountered. They use this location as a training Hub which definitely slows the process. Managers are very nice and pleasant product is average
Tiffany M.
1609431867
I love this place! I always get great product. They do get packed and sometimes the wait is long but definitely worth it!
Deanna G
1609283495
Trulieve has MAJOR customer service issues.Cannot call and speak to someone.They cannot do math.They have you call Customer Service and Customer Service can not do what they have you calling Customer Service for.Managers do not work there because the same mistakes keep being made, no one cares.They pride themselves on Self Service yet the website shows Debit Cards are accepted for payment???So the website is only as good as the true information on it.C'mon Trulieve, you know you can do A LOT better.
Korin M.
1609090656
Online stock is constantly inaccurate. I can't tell you how many times they have been unable to fulfill my order. Recently when that happened, The first time I received the notice before arriving at the store they were unable to fill the order (almost an hour later the stock still shows available online) It took me that whole hour to even get someone on the phone, by the end of it I still was not able to recieve a confirmation on the cancelation of my order. They had "sent" it to the store. I live over an hr away from the dispensary and it has been constant disappointment with Trulieve. I can't just go back the next day when they get a delivery.
Eric Zalewski J.
1609030025
Officially cutting back on Trulieve products I love this place but the fort Myers location today I was accused of doing to many returns and I think they are switching stickers on buds my business is going elsewhere
Brother O.
1608399952
Amazing products.....terrible inner workings. I stopped coming to TL because almost every single (literally 7/10) purchase came with some b.s. that added stress to my life from being charged too much for another persons order to having multiple short containers or being called for an order that was never ready or available. Friendly workers for the most part but I will never go back.
Miles R.
1603752118
It's quite a shame I forget the man's name who helped me. I hoped there was a name on the receipt, but unfortunately there wasn't. Either way, I felt welcome and in good hands. He caught on quick to what I was looking for and answered all my questions. Just make sure to call ahead as it was said by another staff, that the online inventory isn't as accurate as it could be. I appreciated the honesty and didn't change my opinion of the company at all. Lastly, one thing that sets them apart from the others is they have the highest THC levels for flower that I've seen. 31.5% to be exact.BTW, if you're looking for the entrance its totally concealed by the short palm trees.
Joshua H.
1603113844
Not sure where to leave my review for Brittany S and Brittni J at the new store on 41 but my experience there with them was by far the best I have had at any dispensary. They worked great as a team and answered all of my questions. I will definitely be visiting that store again soon!!
DiligenceG13
1602979774
Great dispensary friendly staff. Never a complaint about products not being there not enough. Quality is what I look for and by far Trulieve has the best representation of this in every product they have from bud, vapes, and edibles also to my experiences. Fair prices. Trulieve better than the rest.
rhodora S.
1602193322
My first time going loved it. Great energy people are very nice. But it was a hour wait and it was small. With only four seats but very clean.
Travis B.
1601691912
My suggestion is to do an online pick up order place it the morning or night before and then you can check their wait time for when you’re ready and then get your spot in line and watch when you’re about to be called in online/through text and makes the process easy. Staff was friendly and good selections I picked this one for my first one to go to being for their selection.
mary P.
1601570856
Very friendly, clean and following guidelines for a safe visit! I recommend them over the 4 I've experienced
Alyssa P.
1601342210
Stopped in here while I was visiting my family in town and I have to say, as an employee of Trulieve myself- I have never seen such exceptional service! Skye was my consultant and she was so helpful and so kind! The TruHost, Michelle made me feel so relaxed and calm in the store waiting to be seen. I will DEFINITELY be stopping in here next visit to Fort Meyers!
Christopher B.
1600522146
Fast service, good prices, and most importantly a very large selection of in stock items.
Aleshia G.
1600452865
The last few years I’ve been going through some very painful things in my life that resulted in me experiencing PTSD on a level that I was unable to function enough to go to work.I would break down constantly. And I probably would’ve been dead if it wasn’t for some of the staff members at Truelieve one in particular I am so grateful to because this way of medicating has truly changed my life since I started. I just wanna give a big thank you to your Team member Randy J. I had a very brief but meaningful conversation with him that change the course of my life at very painful time for me end it led me to Trulieve and I’m very grateful thank you so much you all are so blessed to have such a caring team member. I would encourage anyone to go to Trulieve They are extremely helpful and they actually care about their patients I would encourage anyone to take advantage of their consultations well as any other service. And if you’re in the Southwest Florida area they hands-down have the best selection of any cannabis products and services. Thank you Trulieve!
Teddy D.
1600260228
Clean, nice people, great service.
Bio B.
1600041461
This is an amazing dispensary! The employees are very helpful and friendly.
suave A.
1599847697
Product selection is fantastic but don't be surprised if when you show up whatever you we're told would be in stock in actuality, isn't.
Daniel G.
1599584998
This location must be EXTREMELY popular because they are almost always out of flower, edibles, and most concentrates. It clearly isn't about them not ordering enough because im sure common sense would tell them too. So maybe the distributor needs to step their game up if they keep opening stores
Cindy C.
1599535966
Now 14 occasions that Trulieve has lost my order, sold my order cancelled my order, employees have stole my order, witnessed the security officer using product on premises and was allowed to follow me in a threatening fashion and remain employed, told that even though I have been given confirmations for my orders, I still have to pay more for less medication because Trulieve purposely continues to sell product after inventory is depleted. After several emails, chats and messages, I am now blocked from contacting Trulieve and can no longer post Trulieve answers to my concerns on their own facebook page Shady Trulieve, shady.. To date Trulieve has made me pay well over $800 more than I should have because of the trainwreck it calls customer service.. Getting my medication through Trulieve is like playing the lottery. I am still trying to find the answer to how much does a company have to cost/steal from me before I can take it to a higher authority for justice, is it $500 or $1,000 in Florida? .................wait for it....... OH NO! Please email us for that 10% discount. (It will be the ONLY action taken as it is the only action taken the previous 10 times even when asked to give solutions in public forum so I would not be lied to or ignored. AGAIN.)
Earl M.
1599334325
Love this place...
Renee H.
1599232499
Awesome and knowledgeable staff. Thank you soo much
Tommy B.
1598652375
It would be alot better if they actually had what you wanted in stock.
Faith A.
1598620470
Honestly, it's places like this as to why most people will not get their medical marijuana cards. It's easier to get it off the streets than it is to order it in their shops. The only thing they strive at is successfully giving me a headache at the end of the day.
THOMAS S.
1598142315
Went a Saturday morning and all went smooth & very helpful, I thank u & hope u guys keep up the great service:):)
A H.
1596902135
It takes about 30 minutes to get in and out of this place no matter what. Even when you place an online order and check in online. Also, it gives you an estimated time that you would be able to enter and for me, it usually extends well past that time. Once inside, the workers seem very pushy, rushing you through the experience and the girl at the front desk is very short with everyone. For a weed dispensary, you would expect a much more laid back vibe. They are out of almost everything flower wise often and they won't tell you what day they restock. Im really not pleased.
LESTER VAN S.
1596550882
Why they bother to open there doors is a Mystery to me, they are so under stocked it's pathetic, they send me emails about specials & 70% of the time they done have it. I believe this place is not far from closing there doors for good. They can't sell what they haven't got! I'm looking for a new place to buy!
Adrian B.
1596222727
This company treats its customers and employees like dirt. They charge exorbitant prices for all their product, while it is high quality nobody should be forced to pay $43-$53 for an EIGHTH of flower. All they care about is making sales especially during this pandemic. I watched them use Covid as an instrument to generate more sales, creating happy hour sales especially for seniors who are forced into high risk environments so they can save money from their ridiculous prices. The only decent thing was their minis and now they’ve restricted that so much you cant even get 1 eighth of $27 bud without ordering online first thing monday morning, it gives nobody else the chance to get their product at a reasonable price. The workers here can be great people, but they overwork them and pay them around $11 an hour which is less than anywhere else (Even though Trulieve makes the most money out of all the local dispensaries) a friend of mine who worked here never even got paid for the work he did. Management and HR is a joke. All they care about is MONEY. Please don’t support this business! Take your service and money elsewhere to a local dispensary with people who actually CARE about their patients, not a huge company whose only concern is screwing over employees and ripping off their customers. Plenty of other dispensaries have great staff, amazing product, reasonable prices and a phone line you don’t have to wait 45+ minutes just to talk to someone. Half the time you order online at Trulieve they don't even have your product in store and you drive up their just to be told by some 18 yo kid who smokes pot and works at the dispensary for the discount to go home and you pretty much just wasted your time and your money. Please don’t support this poor excuse of a marijuana dispensary.
Deborah D.
1595346929
Love visiting. Everyone is friendly and caring. Thanks for being there Trulieve people!
Matthew M.
1595277839
I'd give 0 stars if I could. Trulies has been the worst dispensary I've ever dealt with and I used to live in Michigan and visited almost all of the dispensaries up there. They may have some decent product but they have the worst customer service ever. I would avoid this place at all cost. Takes 20 minutes to get connected to someone on the phone. They not allowing people with Breathing problems not wear a mask And won't do curbside service like most other dispensary. I get better service from Walmart
Laguna M.
1595252518
Store manager relayed messages through his minions to me since he’s too good to address me himself. First said he would help me with a curbside order since I broke one of my sandals. Then came back and had his minion tell me that he changed his mind and that I would have to go buy shoes. Would give less than 0 stars if I could. Apparently they do stuff like this a lot.
Cannabis C.
1593981386
Every time I come in Brittany is professional and caring. You can tell she is passionate about helping her patients! I will be returning and asking for my favorite budtender moving forward! ( :
anni G.
1593940392
Excellent service. Helpful, as always. Thank you also, to your Security Guard, who's kind+patient☮
Robin M.
1593177944
Helpful friendly staff , they take time to explain everything . I love the 1:1 all my questions get answered with compassion & understanding , they also ask questions to help get you the best products available. Lots of parking .watch for sale's check out on line ,and get points which mean free mmj and stuff .please say hi to Ashley you can't miss her great smile and just an awesome person . I didn't forget the rest of the staff just bad at names 😂
Jake J.
1592234548
I drive the extra 10Miles out of my way in order to dodge the store location in Cape Coral. These ppl here are friendly and have you on and out. Thanks guys!! The best one in lee county when it comes to trulieve
Ashley B.
1592077815
If there was a -5 star they would definitely be getting it. I went in, they told me there was going to be a wait and they would text me when it’s my turn. 20 minutes go by and I see people going in and out so I go inside and sit down. They helped probably 6 people that walked in AFTER ME! I’m not the kind of person to complain but I thought this was absurd. I asked for my card back and left after waiting 40 minutes. When I left I called and I asked to speak with a manager and he couldn’t do so without my patient number and I said I just wanted to speak to the manager and I got hung up on. I do not recommend this location at all!
Angie B.
1591306612
The staff at this Trulieve are always so kinda and accommodating! I appreciate all they do for their patients, and will continue to get my medicine here!
Justin G.
1590437945
Great service and great product ❣️😊
Justin G.
1590437937
Great service and great product ❣️😊
bonnie O.
1590092466
Employees wearing masks around their necks. Really? I walked in, mask was on the girls face. When she starts talking to me from less than 2 feet away, she put it down around her neck. People just milling about, bumping into others. Not feeling very safe in there. Good discounts for first time customers but for a place that deals with medical patients, some with very serious illnesses, not very healthy practices going on. The employees were nice and helpful. But still not properly practicing basic covid protocols.
Angel L.
1587040615
Super helpful friendly staff my pup and I adore them dearly! Always aim to answer all my questions and fill my medicinal needs 🌱😘✌😇 thank you for being you and super essential! Fellow truelievers take a pause and enjoy the greatness@hand while they help us diligently! I appreciate y'all⭐🌟
Billy C.
1584210868
Would give zero stars if possible. Reserved an order online only to receive a call explaining that they are in fact sold out of that product. Next, certain products are described as in stock but only available for in store order. If the website is up to date that's an acceptable concept. However, this is not the case with multiple trulieve locations. The website is not up to date with no employees answering the phone and I have found myself driving to the store to receive the news that they are out of stock. These issues have happened at multiple locations on multiple occasions over the last year or so. The employees are not capable of providing a legitimate reason why this occurs. The incompetence runs rampant among these stores. They've lost me as a customer for good, this was the last opportunity to provide proper service to a patient.
Happy Belly T.
1582137604
Your one stop shop for Medical Cannabis. Staff is friendly and willing to guide you through your shopping experience. I have found myself walking out each time with a smile on my face. One of the more consistent locations when it comes to inventory which is perfect when I receive the text alert to tell me a deal is going on. On a normal day you won’t find much of a line here but even on the day I came in for $25 ground flower the lobby was packed but the line moved quick!
Happy Belly T.
1582137583
Your one stop shop for Medical Cannabis. Staff is friendly and willing to guide you through your shopping experience. I have found myself walking out each time with a smile on my face. One of the more consistent locations when it comes to inventory which is perfect when I receive the text alert to tell me a deal is going on. On a normal day you won’t find much of a line here but even on the day I came in for $25 ground flower the lobby was packed but the line moved quick!
wendy G.
1581977218
I have been going to the North Ft. Myers dispensary from the start and everyone there has always been just awesome! Always polite and informative. Nicely done everyone!! Victoria and Carte were there this last time is went and they were great. But all so far are the best. Thanks guys!
Nina M.
1581954330
Have been a Trulieve patient for about a year and everyone’s been great but Ashley really is absolutely amazing! She is incredibly knowledgeable on all the products and is able to explain them all. In addition to knowing the products, Ashley provided extraordinary customer service and is extremely friendly. Trulieve is lucky to have Ashley on the team! Now every time I go to Trulieve I specifically seek Ashley out for the great experience and how she patiently answers all my questions. Thanks for everything Ashley 👑
Sara W.
1579910636
Always a good experience when I come. Everyone is super nice and inviting. Also the last two visits I've had very little wait time which I definitely appreciate. Today, Nate helped me and was super knowledgeable on the product I was asking for and was time efficient. 20% for veterans and 10% off for EBT holders each visit- Definitely will continue to purchase my medication here. Thanks, Trulieve North Fort Myers 🤙
Riskay
1579538695
I love coming here. They are very patient with me every time I go there. I love it there that are respectful there so easy to get along with and they always give you a lot before you leave that door. And my favorite there, is Ashley. You are so amazing and you know what I like and you remember everything I like when I go there. You are such an amazing person and they should be happy to have you as an employee there.
Paige
1568468721
I've just had such a weird two experiences at Trulieve locations, I don't know how to feel about them. The first visit was here, I placed an order over the phone and came in...I was told over the phone I wouldn't have to wait since I placed an over the phone order and they'd just have everything ready for me. Well that wasn't the case, I had to wait like 20-25 minutes behind everyone who still hadn't ordered...kind of annoying since I could just pay and leave really fast. My budtender wasn't very talkative, I mean he was nice but definitely didn't ask me any questions which seemed odd considering it was my first visit to a Trulieve ever. I purchased flower and shatter. The flower was fine, smoked good, nice bud structure...did help my migraines. However the shatter was another story. I've never had a shatter sit as heavy as it did on my chest. I thought maybe my anxiety was flaring up so I tried it numerous times...it did it every single time. I didn't look up the PPM results, but I do wonder what the test result was on that shatter. Personally, I'd rather just travel to Liberty Health or Curaleaf...my customer service experiences there are just 1000x better.
jason M.
1553533821
Best wax & shatter in town ! Over priced bud !! But high quality. $55 an 1/8. Wax $60 a gram. But it’s fire !
