Trulieve Dispensary in Ocala, FL

Trulieve Ocala Dispensary
4.5
Based on 868 reviews
arthur S.
arthur S.
1704377066
Visited this location several times over the past couple years. It's one of the slowest stores they have. And typically there's more side conversations with employees then there is attention to the customer. . It's always been that way at this location. Where as others in the area are practically walk in and walk out.
Katrina T.
Katrina T.
1702924546
Wonderful employees. Took the time to get me clarification on all the things I’d been trying to figure out for months. Genuinely nice people. I had a great time and will definitely be coming back, thank you again!
Sarah V.
Sarah V.
1702913658
I've been to several locations in Florida and the Ocala branch is by far the best location for customer service, product, knowledge and wait times are very minimal. Everyone is always so pleasant to talk to and they are very knowledgeable about cannabis. Thank you for making my visits easy and enjoyable.
Lee S.
Lee S.
1701305378
Not Handicap friendly when entering the building. It’s handicap in the building the floor lay out is open .The staff opens doors with keys for the safety of buyers and staff. Was well organized and clean. The staff here were very friendly and helpful. Free parking
m g
m g
1698794108
I put in an order for a delivery, and all of the deliveries are prompt, courteous, and I usually get a pretty good discount of all products. Thanks Trulieve for doing a great job.
Shawn B.
Shawn B.
1698426511
Great people and dispensary and would get 5 stars except they make everyone sit together even though the lobby is large enough and they have enough chairs to spread out. People are sitting packed like sardines with tons of space on every side, if they could only space the chairs out..
Cheryl M.
Cheryl M.
1698068863
This is my favorite dispensary! I always put a pre-order in ahead of time as this can be a busy location sometimes. They always get me in as quickly as possible. Staff are very accommodating and are happy to answer any questions that I may have. Mark is my favorite! He always makes me feel at ease and never in a rush. He is always helpful and smiling. Caleb is an awesome manager and deserves recognition for his job done as well. Trulieve is my preferred dispensary, and this is my preferred location!
Edwin E.
Edwin E.
1694815336
I bought some old school classic 7g ground and it's better than I expected even at 12.445% thc. A very nice smell in my music studio. The lower thc flower is enjoyable in the sense that there's no coughing at all. I've enjoyed flower for over 55 years and see immediately that this is quality. I rolled 1 up and medicated,a few puffs and it went out,didn't keep on burning, THAT'S HOW YOU KNOW IT'S QUALITY!!!! So,I'm going to play my Squire Cyclone and Epiphone Les Paul. Stay happy my friends.
SunBro 8.
SunBro 8.
1693259574
*Edited review: I wish Trulieve was a bit better at the intake and service. The staff is great, but the system allows for people that come in after you, to be serviced before you. This is my only issue, however it's enough to discourage frequent visits.
Jennifer M.
Jennifer M.
1692042455
So much better than other locations that have given me headaches before. The staff was polite and actually pretty quick despite being super busy. The gentleman who helped me actually taught me something new and was amazing to talk to.
John M.
John M.
1691595163
I stopped giving Trulieve my hard earned money. They don't respect my time and they have shady employees that'll steal from you if you're not paying attention. Especially if you buy in bulk when they have sales. They think you can't do math. I've had 1 overcharge me and not give me my receipt, 1 never gave me my change back and the last time I went, the employee tried to overcharge me on my two pick up orders. I had purposely sent myself the pdf's because they were big orders. Sure enough, the employee gave me a total that was a lot higher than what it was supposed to be. Then when I tried to correct her, she copped an attitude. Then when I said, you know what, I have the pdf's of the orders on my phone, then her tone changed and she found the mistake. That was the last time for me. They also have the worst rewards program. You can only use points on full priced items which are overpriced and 10% isn't saving you much. Go to The Flowery or Jungle Boys. Waaaaaaaaaaay better product, no thieves on staff and best of all.... NO HOUR LONG WAIT!I hope everyone sees their typical Corporate Copy and Paste reply to this review. Hell, it's probably an AI bot that sees the 1 star review, takes my name from the post and just posts the same response to every 1 star review. This shows they don't actually care about their patients, just their bottom line.Spend your money elsewhere.
Jacquie M.
Jacquie M.
1691097266
Great customer service super nice and helpful! Mark and Sarah were very knowledgeable and had great recommendations! Will definitely be back!
Lou S
Lou S
1690502539
It used to be fast and smooth . The last few weeks the wait is ridiculous, about 45 min or more... no matter if you order ahead... 🙁 the have to open another location. Also, there is an employee that take many.many breaks... and seems is not in a hurry to get back to work...
Ashley L.
Ashley L.
1689726133
Ok so some of the staff is great . SOME. However despite that... it's not enough to make this place a enjoyable experience. Every and I mean every visit is a minimum 30 mins if not longer. The systems take so long to just cash you out. The bathrooms and waiting areas usually dirty as can be. You can check into the online waiting system as I did and had 5 names ahead and over 20 mins to wait . I waited only to be booted off the list. Upon calling to find out what happened you won't talk to anyone in the store they'll connect you to some corporate line where they offer no help just " take notes". Telling the lady at check in what happened she had zero concern that they removed me didn't offer a apology or explanation for my wasted time just pretended like I said nothing at all. The prices have been the only reason to still visit but at this rate I'll just happily spend my money down the road. And express is not express at all . ordering ahead and checking in save you no time as they make u wait in line with a bunch of people who have no idea what they want and with a big menu it takes forever.
Crystal A.
Crystal A.
1689679682
Upon walking into this Trulieve I immediately noticed how surprisingly unclean the environment was especially for a Trulieve. The bathroom was disgusting! The front desk was allowing people to stand at the desk charging there phones like it was some sort of homeless shelter. Upon being called the gentleman helping me had zero customer service skills. He was very matter of fact & rude with me. I used to be proud to represent Trulieve but this particular visit has detoured me from all Trulieves! Only a few minutes down the road is Grow healthy and they have top notch customer service,products, and cleanliness!
Today, July 16th, when I went into the dispensary it was extremely clean and they were very nice with Don P. telling me, "Welcome to Trulieve!". Don P. checked me in very quickly and painlessly. He even brought me and my fiance back to the back room to wait. I was then called to the counter by an employee named Dorfner. Dorfner was extremely helpful because it was my very first time at Trulieve. He was so helpful because I was not sure what I really wanted. He walked me through a lot of the different flowers and exactly what I look for in what I smoke and from there he recommended certain ones which have been extremely good. He recommended Purple Crip in the 3.5g flower. That was an amazing recommendation that he gave me. I also got a pre-roll called Nightshade which he recommended as well and I am very happy with! I got a few things of gummies and another 3.5g flower Khalifa Mints, which I personally love. Trulieve is by far a GREAT establishment to come to. Don't forget about telling them that you're new because they give you such great discounts. It was my 1st time there and I'm a new card holder so I was given 60% off, minus sale items. The 2nd time I go, I'll get 50% off and the 3rd time is 40% off. Can't tell me that's not good because it truly is very impressive as far as discounts go!!! If you've never been here I urge you to at least give them a try. Also, if you've been here before and didn't like the service or something I've written about, I am asking you to at least give them one more try!!!💚✌🏼
Kayla L.
Kayla L.
1689343274
Trulieve has the best products and great staff but I literally have to wait an hour for my express pickup order. I even ordered online for pick-up the night before and have checked in online on the waiting list. I still had to wait 40min to an hour. I have never experienced such a slow service. Don't recommend unless you want to wait an hour for your EXPRESS pick up orders.
Tyler B.
Tyler B.
1689084518
Other than the long lines it's okay. Wish they actually utilized the pickup room and have online orders process faster than walk ins. Expect to wait or catch them right as the open.
Jackson S.
Jackson S.
1686347100
You should not have to wait an hour to get service. Get staffed properly so you have a functioning express lane and people aren’t walking in and jumping other people that have been waiting longer ( this creates a frustrated front room of people). You need a new set up at this store to be efficient. Place reminds me of a probation office honestly.
Peri M.
Peri M.
1682286660
This was my first time visiting this trulieve location. I was very impressed and enjoyed the vibe here. I noticed great communication among the employees. I was taken care of by Francesca and she was awesome! Very patient with me and very sweet. Thank you so much for all your help and a great experience.
Cassia Y.
Cassia Y.
1677101696
They have absolutely no respect for your time and are shady to deal with. I had an online order delivered and they were 3 days late and then tried to charge me a higher price than it said online because the deals from that day had ended because they were literally 3 days late. The delivery person was combative and yelled at me for not wanting to pay an higher price and I ultimately had to contact customer service to have them correct the price. That was last year and I finally decided to give them another chance and did a pick up order and it took them literally 30 minutes just to tell me that I was at my limit and couldn’t pick up the order that day. I totally understand limits but it shouldn’t take 30 minutes to figure that out and they certainly shouldn’t be changing the price of online orders after they are placed. Expect it to take a minimum of 30 min in here even if there is no line at all. Will be avoiding this place in the future.
Michael D.
Michael D.
1671721692
Thank you Trulieve for the best product and the staff to back it up. A special thank you for Travis C for being so helpful and he even spotted me $1 I was short that’s the way to do business. So merry Christmas happy new year be safe and happy and pain free. Thanks again Travis C. Ocala store. See u in the new year
Iris L.
Iris L.
1670163478
I would give 20 stars if it was possible. I have personally observed the staff here and they truly care about the patient and assisting on an individual basis. Dee, Joey n Heather are an awesome management team who truly cares. This entire staff is superb and knowledgeable.
Angel R.
Angel R.
1669491155
I absolutely love this place. Aside from the obvious reasons the facility is always clean and the staff is always friendly, helpful and kind. They are knowledgeable and care about ensuring you find the right product for your needs (pain, sleep, anxiety etc)💖 Sarah is exceptionally friendly professional and kind! She’s awesome 🤩
Allyssa G.
Allyssa G.
1668515932
The shop was well run, clean and welcoming. The staff was also amazing especially a woman named Jesse, she was fast her recommendations were great and I'm pretty sure I was up sold but everything was so good I think I'll go back. Y'all go see jesse and let her take care of you!
Sean H.
Sean H.
1668284607
I can't say enough good things about my experience with this store. My first visit (to any dispensary) I was greeted by the store manage Dee and a guy named Travis who checked me in. They honestly made me feel like we were family and hanging out at a backyard BBQ. I completely felt welcome and comfortable. Then after a couple minutes of great conversion about what I should expect during the process "behind the magic door", and life in general, I was greeted by another manager named Heather. She walked me to the product area where there were many employees working with customers, so she decided to take care of me herself. It was such a Great feeling. All of the customers and employees were talking and laughing, I felt like I just walked into a great party with nothing but cool people!! Heather then took the time to explain things to me, listen to me, and then present tons of great options for what I was interested in. All I did was explain to her that I wanted products that helped with anxiety and didn't make me want to pass out all the time and she took the wheel from there. While she was showing me their AMAZING line of products and options, she introduced me to almost every employee in the place as they were shuffling around. All I can say about them is, keep up the great work, 10 out of 10. Every one of them had a smile on their faces and greeted me like family. BTW - every product that was recommended to me was SPOT ON and I received 50% off my entire order since it was my first time there. I live almost 40 minutes from this location and I have about 10 other options that are closer, but this is my GO TO spot.
Nathan B.
Nathan B.
1667230156
Worst customer service experience of my life. I placed an order online and was told I could use my debit card. They showed up the next day unable to give me an extra 20 minutes. They said they'd come back today after 2pm. I also called customer service and asked them to come after 2pm he made a note of it. They called this morning refusing to accommodate my time request. Cancelled my delivery without even replying to me. Absolutely unacceptable.
Meyana F.
Meyana F.
1660247787
Great place, great prices and very welcoming friendly staff that provide exceptional service! There's always something new at every visit! They're always running deals and you'll be satisfied with the goodies you purchase!
Phillip F.
Phillip F.
1660165261
Every time I come in Im always treated with respect and positive attitudes. When I get Alex as my rep he’s always more then helpful. Recommends different products based off my needs and always goes the extra mile. Will recommend this location.
Marilyn C.
Marilyn C.
1660145303
Hubby said it was another great trip to the dispensary today. Jesse Rose took excellent care of him. She was very attentive, knowledgeable and answered all his questions right away. Makes the trip better having such great employees to help us out.
Derrick A
Derrick A
1660006409
Very easy process. Even went to store a little late tonight. And everyone was still friendly like it's was morning to midday. Travis was my budtender. Awesome guy. Very approachable and held a great conversation. Definitely will be back to see him. Great employee
Courtney C.
Courtney C.
1659967325
I highly recommend Trulieve! Not only for the prices but for the staff Dani always gives us exceptional service, she's very knowledgable about the product and makes you feel comfortable. Everyone is very friendly!
aberration18
aberration18
1658450259
Mari was super helpful giving us so much information for our son. Every time I've ever been to this location, everyone has been so helpful. I really appreciate all of you!
Meyana F.
Meyana F.
1655565580
Great place, great prices and very welcoming friendly staff that provide exceptional service! There's always something new at every visit! They're always running deals and you'll be satisfied with the goodies you purchase!
Shannon M.
Shannon M.
1655229820
I want to give a big shout out to CJ , he is awesome! Super helpful and great vibes! Thank you so much for your help! A big thank you Joe! I love you all !🥰💚✌️
We went for the Jungle Boys soft opening, saw what a zoo it was and visited the Trulieve instead. That was my 10th different Trulieve visited and one of the best. The staff was attentive and made my experience there fun. Well done
My O.
My O.
1653496691
Update: Low on staff. Terrible wait times last couple months. Could be great again...Great people here! Professional knowledgeable and friendly service, with face coverings! Super covid19 precautions at Trulieve.
Lauren R.
Lauren R.
1652577532
Highly recommend Trulieve of Ocala, make sure to see Desiree for your medical marijuana needs. She was personable, friendly and so approachable I’m pretty sure we’re best friends now. Won’t be going to any other dispensary but this one from now on. Thanks again Desiree!
Sandy O.
Sandy O.
1651606024
Was an extraordinary kinda of awesome! Great service, great staff (Korey & Justin) were very informative!! I will shop here again, the set up of the store looked amazing, everything was on display and the priducts were in view. Keep on keeping on!P.S. I was informed if all the high technology testing you do, so I feel protected against pollutants!
Heather
Heather
1651586838
Great place to shop for medical cannabis! Always kind and knowledgeable of the products. Just recently found out they are under new management, thankfully! They are also low staffed (like most places are these days) but still the staff always try their very best to make every patient happy!As for others on here… Have patience when it comes to the wait times, this is not Walgreens (I’m an OG patient and remember waiting 2hrs when Trulieve first started out in the The Villages)! 25min the other day from start to finish with a pick up order and lobby was full (some of my order was not there, but it was a system error). Talk to your reps and stop only complaining… It’s not always as it seems! Thank you Ocala Trulieve for always taking care of me!
Kristine K.
Kristine K.
1651522859
CJ was so nice and respectful. He has a blast knowledge of which kinds of strains I needed as well as searched hi and low (pun intended) for my dark chocolate edibles. The facility was very clean and I give them 5 stars
Majorklout
Majorklout
1651356853
Placed an online order for pickup but never received a pick up call. Went to the store to check on order status and was told they tried to call but my mailbox was full. I immediately had my wife call and leave me a message to prove that was a lie. Once I was finally called back after almost 45 minutes, the curator tried to pressure me into replacing 3 of the 4 items I ORIGINALLY ordered with things I had no interest in. He then got upset when I wasn’t interested in still purchasing the ONE item they actually had that I wanted. I was warned about Trulieve but still wanted to give them a shot. I should have listened
Garrett G.
Garrett G.
1649943827
I have to say this is one of the worst managed places I have been too. I’m not sure how you must wait an hour or more any time you come in. This is even more frustrating when you do an online order for pick up and check in ahead of time. Isn’t this supposed to make the process faster. Today I waited for over an hour and had people that came in after me get to go before me. The lady putting peoples name in the system kept missing people.Maybe check someone in immediately when they walk in and ensure they are placed in the position they came in at. Also let’s not have an online pickup service if it’s not going to stay accurate to what’s in stock and doesn’t gain you any advantage over just walking in the front door like everyone else.Decent product, good bud tenders and good deals for Veterans and return customers.Just really frustrated with having to wait over an hour anytime I make an order for pick up.
Clayburn A.
Clayburn A.
1649832913
Would have given 5 stars but didn't have multiple flowers that were on their menu web site. Staff was extremely friendly proficient and spot on. Recommend GELATO
Edwin E.
Edwin E.
1649520452
Terrific folks,terrific deals,get your hot meal to take home next door. That's as good as it gets.
Eugene P.
Eugene P.
1649432140
Service is painfully slow and many of the staff have a bad attitude. Their only saving grace is their prices and sales, but it hardly feels worth it when the whole visit takes up to an hour. The fastest I've been been served here is ~45 minutes.The pickup order is effectively useless, it doesn't make anything faster. If speed is your priority go elsewhere.
Shelley Y.
Shelley Y.
1646260379
They have the best deals out of all the area dispensaries. The staff is always friendly and the wait is usually never too long.
Michelle C.
Michelle C.
1646140653
Knowledgeable, friendly staff. I always get what I need, I try to catch the sales. Trulieve carries excellent strains and has a wide variety for consumption.
Brenda B.
Brenda B.
1646084584
Now this is my favorite of all!! Gotta have my 420 all the time! Fresh cream off the crop!! I love Mini Monday's!!
heather C.
heather C.
1645751512
I have been coming to this location for over 2 years. The staff is very professional and kind towards everybody. So many different products to choose from. Best place to buy your medical marijuana, great variety and quick service with a knowledgeable staff!!!
Amy T.
Amy T.
1645547046
Had what I wanted and needed priced reasonably The employee but took care of me was very knowledgeable of the products and very helpful also it was senior Sunday which gives me 10% off
Gina R.
Gina R.
1645482194
They literally discriminate against people with disabilities. Refused to serve a customer because she had an off leash service dog (she had a pull tab leash on and harness, but wasnt specifically being held by the leash). The dog was under full control. Love how their website states, "staff works to provide exceptional service." And before they try to argue about a law they know nothing about the ADA states, "Under the ADA, service animals must be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal's safe, effective performance of tasks."
Nancy C.
Nancy C.
1645297128
Ocala Trulieve has the friendliest and most helpful employees. Special shout out to Caleb and Aiden for taking great care of us! Thanks to all Trulieve employees for making life easier to handle and real healTHCare that makes a difference.Thanks again Aiden!!! Great suggestion for pen battery. Trulieve works like a charm.
Nancy C.
Nancy C.
1644536358
Ocala Trulieve has the friendliest and most helpful employees. Special shout out to Caleb and Aiden for taking great care of us! Thanks to all Trulieve employees for making life easier to handle and real healTHCare that makes a difference.
Kevin D.
Kevin D.
1644355542
FOR ANYONE READING THIS. I HAVE HAD THE BEST EXPERIENCES AT THIS LOCATION. THE STAFF IS ALWAYS FRIENDLY AND THE MANAGER THERE (CARRY UNDERWOOD) YES YOU ARE READING CORRECTLY HER NAME IS CARRY UNDERWOOD. SHE IS AWESOME AND MAKES SURE EVERYONE THAT COMES IN IS SEEN AS FAST AS POSSIBLE. AND ALL THE STAFF THERE IS AWESOME (TRAVIS) (FAITH) AND (BRANDON) JUST TO NAME A FEW. PLUS OTHERS THAT HAVE ASSISTED ME. THIS STORE HAS AWESOME MANAGEMENT 👌 SHOULD DEFINITELY BE CONSIDERED FOR A PROMOTION OR A PAY INCREASE. WOULD RE RECOMMEND THIS LOCATION OVER ALL TRULIEVES IVE BEEN TO.
I had a much better experience this time around. Ryan Turner coached me through it like I was expecting the first time and made the process more comfortable. I hope he's there when I come back I came back and Brandon really gave me a nice deal and put me up on some new stuff. These people keep getting better and better every time
Charles M.
Charles M.
1640353284
Ordered on line for sale wait a long GB time no worries find out walk in only had to literally go out and walk in and wait some more. Time to shop elsewhere
Jaime C.
Jaime C.
1639529975
Every time I go to Trulieve Ocala my experience varies but this was the worst. I was being told what I brought in to exchange wasn't a Trulieve product and therefore couldn't be exchanged but I had bought this product barely a month ago from this exact location. They were able to get me an exchange after seeing my order, but now I feel suspicious of their content. The new "unopened" cartridge I just got as an exchange, does not have a label, and seems to be sticky on the top of the glass where it would be put together. Their products are suspicious and I felt like I was put at fault, when they were the ones apparently selling stuff that aren't their supply or not making labels efficient enough for the workers and customers convenience. I don't think I will be coming back.
Mathew R
Mathew R
1636050891
I had a great experience here. I was immediately greeted and had to wait maybe 5 minutes to place my order with Desiree who was really polite, and great to work with. Im definitely happy with my purchase and the service received.
Steve G
Steve G
1634559133
First time here was so pleasant. Its great to have a staff that cares about the people it services! Thank you for everything, see you soon! Update Travis C. has to be one of the best employees and will listen to your concerns with absolute focus on how your feeling and what you're looking for. Outstanding work Travis C. Thank you sir for your dedication to my needs!
Livie S.
Livie S.
1632973522
I absolutely love Trulieve Ocala! Everyone I have dealt with at this location as been polite and friendly, helpful, attentive. The atmosphere at this location is far superior of those surrounding locations! Everyone appears to enjoy their job and those they work with. It’s always a great experience when interacting with happy individuals!
Michelle H.
Michelle H.
1632833202
Most friendly and helpful employees. I will not go anywhere else. Love the calming atmosphere and great employees
Sonic B.
Sonic B.
1632055505
Very well organized. Travis helped me so much yesterday. He explained all the products that I purchased. Very friendly, customer service was outstanding, and knowledgeable of all the products. This is the best Trulieve in the area (Orlando and the Villages are ok). I have never had to wait more than 10 minutes as a walk in. Keep up the great work everyone. Big shot out to Travis! You helped me so much. Thank you
Carley O.
Carley O.
1631483670
When talking with Megan, it felt as if I have known her forever. She made me feel very welcome & helped me understand the promotion that was going on & even though I didn't use the promotion, she let me know that I had points available & was still able to save money that way!I have honestly never had a bad experience at this location but Megan truly made this one special.If I can I will definitely ask for her on my next visit!
James R.
James R.
1630191394
I would give this place 5 stars, the employees and product are great. The location is kinda inconvenient though, and the wait times here are the longest I've seen at any dispensary anywhere in the state. Again they do have a great selection and some of the best flower I've had in town, but be prepared for the whole thing to take 1 hour or more at most times.
Laurie V.
Laurie V.
1630100038
As the saying goes, "3rd time's a charm." I've been to 2 other dispensaries and purchased at least 10 different products; none of which helped. So, I went to Trulieve and, hallelujah, the pain is 99% gone. There's plenty of parking; the store is very clean; the staff is friendly, knowledgeable, and extremely helpful; the website is easy to use and online ordering is a breeze; and the prices are great and the products are very high quality!
Mallory C.
Mallory C.
1629293931
Aden was wonderful. I am new to all of this and he helped me and answered all of my questions. I will be back soon. Thank you for your kindness. New patients get 50% off which Is awesome. Thank you Trulieve.
Yesterday I had my first experience with a dispensary and it was awful. My buddy tried to guide me through the process but wasn't allowed to. There was no real customer service, no information, and I ended up with something I didn't want. As a business/bikelife promoter what do I tell my followers about my experience? Trulieve is right here in my community so it's convenient and I want a nice working business relationship. I would like the opportunity to experience all the good things that I was told about Trulieve. I hope my next visit is a whole lot better.
Jackie K.
Jackie K.
1628193993
Clean and nicely decorated space. The staff is knowledgeable and friendly. Good strains and options available. Always satisfied with my experience when I visit.
Billy H.
Billy H.
1627394417
Great store. Awesome products and a knowledgeable staff. If you are almost 60, like me, the new items available may not be familiar to you. The Trulieve staff will listen and help you learn about the products that will best fit your needs°
Neill F.
Neill F.
1626812731
Today I was helped by Brian. He was able to get me in and out He's a really nice person and hope to see him again next time.. This location is usually fully stocked. It is best to go to in the afternoon. Check out their website first to make sure that the particular item is in stock. When you order online it locks in the item and cannot be sold until you get there. Great people!
Dona B.
Dona B.
1625001667
I want to say I'm out of all the dispensaries that truly actually has the best product and well package and make sure that no one can make any mistakes. Excellent customer service and extra good pain relief thank you. Excellent staff and drivers as well delivery is great always on the phone and keep you well informed. Very consistent thank you.
Veronica S.
Veronica S.
1624039965
The staff are super friendly and helpful going through the different items they have. It was my first time there and it is clean and smells amazing. Will return and would recommend to a friend.
Jenn M.
Jenn M.
1623973152
Trulieve is great! Everybody at this location has been awesome! I am brand new to cannabis and they answered every question this newbie had. Just be aware that the parking is horrendous, especially on Saturday. It is a shared parking lot with a grocery store and some other small businesses. I have my roommate drive me there and drop me off and he just circles the parking lot until either a space opens up or I come out. It's a lot easier then driving myself lol
Steve G
Steve G
1623858306
First time here was so pleasant. Its great to have a staff that cares about the people it services! Thank you for everything, see you soon!
Steve
Steve
1622406607
Trulieve may have some of the highest testing flower around, but good luck getting any.If you can't afford the outrageously priced $350 to $400+ per ounce flower they sell every day, you have other options.A whopping two (2) days per week are dedicated to affordable flower, with Minis (usually Mondays) and ground flower (usually Wednesdays), for the poor unwashed masses who must compete for a limited amount by waking up early (7am) and being lucky enough to get them in their shopping carts before they sell out (usually before 8am). It's like Black Friday with weed instead of 60 inch flat screens.If you do manage to check out, don't celebrate just yet. You still may receive the dreaded phone call that they don't have what you ordered. Or, after circling the crowded parking lot until you finally find a spot and then waiting for 30 minutes or more in the lobby, you may be told in the dispensary as you try to pick up your order essentially "Oops". "But, here, try this $400/oz. overpriced flower..." I have experienced both scenarios more than once.If you are a delivery patient, you come after everyone else. You may check out with the flower you want but you will most likely never get it. That's because they don't pull from stock when you order. They do it when they get ready to deliver.. If it's gone by then you are S.O.L. This was told to me by their own employees. You will probably not find out until delivery day when someone calls you, which may be days after you placed your order. My suggestion is to order for pickup so they pull your order from stock. Then call and switch it to delivery.They keep their wax in cold storage, so that also doesn't get pulled for your order - pickup or delivery. Which means you may not get it if you wait a day until you pick it up. I'm sorry - what was the point of having website ordering again? It's a hot mess right now.Until they can resolve their many issues with online ordering, overcrowding at the location, and customer service, Trulieve is going to continue to lose customers to competitors..
Dre P.
Dre P.
1621981589
Consistency. I recently moved from Fort Myers and enjoyed a superior level customer service. Much to my surprise I received the the same superior level of service and patience. Thanks guys and gals !!!
DENISE S.
DENISE S.
1621295620
First time there & everyone was nice & inviting. I needed education on a lot of The products. I’m sorry to forget the guys name that helped me learn a bit. The young man that was new to working there & checking me out was very patient with me & did an awesome job. I highly recommend this dispensary
Amy P.
Amy P.
1619663847
This truelieve is very clean fast and thoroughly check to make sure they gave you all your discounts and don't mind taking time to help with a smile. Plus they move along not letting the place get slammed forever!
Lauren W.
Lauren W.
1618933992
Gabby the manager is incredible here! She makes the drive worth it! Everytime im here she goes out of her way for the customers. The staff all around, is extremely kind. I definitely recommend this dispensary.
Kristina G.
Kristina G.
1617313298
Love this location!! Every employee has been super nice and has no problem answering all questions and will try to find exactly what you want!
Deb N.
Deb N.
1617153535
The staff were well trained professionals. The blue light special of a gram of crumble for $30 was welcomed! Joy upon joy, they are 15 miles closer than my last store. Grow more Sativas, please.
Desiree C.
Desiree C.
1615486636
Meagan was exceptionally great in offering her services today.She was very knowledgeable about the products offered and was also very friendly. I left happy and confident knowing I purchased products that will help me.Thanks Trulieve for having such a great player on your team.
Sherri D.
Sherri D.
1614128776
I found truly to be very customer service oriented. Educational informational and willing to assist at every turn they possibly could the gentleman who met me coming in the door I apologize I'm unable to remember his name but was excellent at what he was doing as far as customer service was concerned and then he introduced me to Steven the young gentleman who helped me in the back which was able to answer all the questions that I asked and also able to give me information that I wanted to have in writing I hope to deal with him again when I go in and we'll see how things go thank you very much and I hope to visit again soon. 😋😋🤗
Jackie D.
Jackie D.
1613309752
Quick and painless. I've never sat longer than 5 minutes in the lobby. Love the online ordering and that they have a line specifically for pick-up orders. All of the staff is friendly and knowledgeable about all of the products. I've been to a few of the "other" dispensaries and Trulieve is by far the best. They have better deals and more stock than the other places too. I have never gotten a call that they were out of something I ordered. If you've been to all of the other joints but not this one definitely give them a try!
Blanca T.
Blanca T.
1607047198
My first experience! They all are very nice and professional. Love that I can order online and they have great deals on Thursday. I got my first 14 grams for $50 today. I'm very happy with my experience. Thank you for such a great service...you guys rock! Keep up the great job!
Desire'e C.
Desire'e C.
1605201068
Brianna was exceptionally great in offering her services today.She was very knowledgeable about the products offered and I left happy and confident knowing I purchased products that will help me.Thanks Trulieve for having such a great player on your team.
Neill F.
Neill F.
1604773038
This location is usually fully stocked. It is best to go to in the afternoon. Check out their website first to make sure that the particular item is in stock. When you order online it locks in the item and cannot be sold until you get there. Great people!
Lizzy B.
Lizzy B.
1600994699
They were busy when I got there. Even though I placed an order online, wow crazy busy! Speedy service, clean and just wow! First time customer. Very Professional 🌞🌠
Eric E.
Eric E.
1599935971
Rebecca's was extremely helpful, a very nice and informative budtender. The manager Melissa even came out and assisted us on picking out some new Tru swag! Thanks trulieve! Best dispensary in the state.
Sasha M.
Sasha M.
1599758290
Normally, this was our go to store. However recently, the passed couple times going it seems their customer service is steadily declining. I have MAJOR, sometimes crippling anxiety with anger outbursts... my husband and i BOTH have our medical cards and obviously we partake in the cannabis together. So, naturally, we always shop for product TOGETHER as well. Crippling anxiety and whatnot. We don't normally have issues with this but one time. I HAVE to have my husband most days to because well who would want to opt for an anxiety attack?! He's my rock and that's on paper work. My dissatisfaction and disappointment today is not with the employees that serve us, but rather the "HIGHER Officials" that try to tell people like ME that I can get a Marijuana script from My Dr and come to fill it, buuuut if i come in with my husband I CAN'T talk to him, whom also has a card and because again we shop together for a REASON and clearly partake AND live with... that's a flippin Conundrum to the max right there! I just wanted the Higher Officials there today know that whatever control trip you're trying to pull, you might want to take it down a notch. I spend a minimum of $150-$200 each visit by myself. That's a good $200 from one customer you just caused #trulieve to lose. That might not seem like much to you, but I'm sure the owner might think otherwise. People like me, have certain ways we need to do things to function properly everyday. If we need someone by our side sometimes when making certain decisions that effects US, Not You, then you, the company, the owner, the employee and whoever in-between- have no right to tell us not to do that things that help us. Someone needs to fix this. And not just for me. 🙏
Selina P.
Selina P.
1599055375
I was about to drive outta my way but seen they opened the trulieve in ocala! Which is awesome. First time in a medical dispensary and it was easy and Nina who helped me and gave me tips on my items was such a big help! She was very friendly and open with me on her opinion, she made my experience stress free. Totally would recommend coming here. Staff was awesome all the way around!
I wouldn't shop anywhere else it's just like going to a closing store that you like you just don't go somewhere else I choose not to go anywhere I love this store the quality to quantity their service to personality is very educated and I want to say thank you to mrs. Kim rivers of the CEO of this company thank you so very much
Sandy O.
Sandy O.
1595509682
Was an extraordinary kinda of awesome! Great service, great staff (Korey & Justin) were very informative!! I will shop here again, the set up of the store looked amazing, everything was on display and the priducts were in view. Keep on keeping on!P.S. I was informed if all the high technology testing you do, so I feel protected against pollutants!
stephanie C.
stephanie C.
1594850879
The people here are all great! Very friendly and knowledgeable. Very clean and spacious. I worked with Danny today and he was so helpful! And always a pleasure to see Gabby and the entire team!
Next Reviews
js_loader

1927 SW College Rd
Ocala, FL 34474

[ { "close": { "day": 0, "time": "2000" }, "open": { "day": 0, "time": "1000" } }, { "close": { "day": 1, "time": "2030" }, "open": { "day": 1, "time": "0900" } }, { "close": { "day": 2, "time": "2030" }, "open": { "day": 2, "time": "0900" } }, { "close": { "day": 3, "time": "2030" }, "open": { "day": 3, "time": "0900" } }, { "close": { "day": 4, "time": "2030" }, "open": { "day": 4, "time": "0900" } }, { "close": { "day": 5, "time": "2030" }, "open": { "day": 5, "time": "0900" } }, { "close": { "day": 6, "time": "2030" }, "open": { "day": 6, "time": "0900" } } ]
CLOSED
CLOSED

    Payment Methods:

    Cash Only
    ATM Available On Site

    Dispensaries Nearby

    Locator loading...

    Trulieve Deals and Discounts

    Everyday Discounts

    1st Order

    60% OFF

    2nd Order

    50% OFF

    3rd Order

    40% OFF

    Veterans Discount

    20% OFF

    Seniors 55+ Discount

    10% OFF

    Industry Discount

    20% OFF

    Pediatric Discount

    20% OFF

    SNAP Discount

    10% OFF

    Birthday Discount

    25% OFF

    Refer a Friend

    50% OFF For You & Your Friend

    ABOUT THIS DISPENSARY

    Trulieve, located at 1927 SW College Rd in Ocala, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: $15 delivery fee.

    License Number: MMTC-2015-0005

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Ocala does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Trulieve

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Trulieve in Ocala online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Trulieve Ocala Dispensary
    4.5
    Based on 868 reviews
    arthur S.
    arthur S.
    1704377066
    Visited this location several times over the past couple years. It's one of the slowest stores they have. And typically there's more side conversations with employees then there is attention to the customer. . It's always been that way at this location. Where as others in the area are practically walk in and walk out.
    Katrina T.
    Katrina T.
    1702924546
    Wonderful employees. Took the time to get me clarification on all the things I’d been trying to figure out for months. Genuinely nice people. I had a great time and will definitely be coming back, thank you again!
    Sarah V.
    Sarah V.
    1702913658
    I've been to several locations in Florida and the Ocala branch is by far the best location for customer service, product, knowledge and wait times are very minimal. Everyone is always so pleasant to talk to and they are very knowledgeable about cannabis. Thank you for making my visits easy and enjoyable.
    Lee S.
    Lee S.
    1701305378
    Not Handicap friendly when entering the building. It’s handicap in the building the floor lay out is open .The staff opens doors with keys for the safety of buyers and staff. Was well organized and clean. The staff here were very friendly and helpful. Free parking
    m g
    m g
    1698794108
    I put in an order for a delivery, and all of the deliveries are prompt, courteous, and I usually get a pretty good discount of all products. Thanks Trulieve for doing a great job.
    Shawn B.
    Shawn B.
    1698426511
    Great people and dispensary and would get 5 stars except they make everyone sit together even though the lobby is large enough and they have enough chairs to spread out. People are sitting packed like sardines with tons of space on every side, if they could only space the chairs out..
    Cheryl M.
    Cheryl M.
    1698068863
    This is my favorite dispensary! I always put a pre-order in ahead of time as this can be a busy location sometimes. They always get me in as quickly as possible. Staff are very accommodating and are happy to answer any questions that I may have. Mark is my favorite! He always makes me feel at ease and never in a rush. He is always helpful and smiling. Caleb is an awesome manager and deserves recognition for his job done as well. Trulieve is my preferred dispensary, and this is my preferred location!
    Edwin E.
    Edwin E.
    1694815336
    I bought some old school classic 7g ground and it's better than I expected even at 12.445% thc. A very nice smell in my music studio. The lower thc flower is enjoyable in the sense that there's no coughing at all. I've enjoyed flower for over 55 years and see immediately that this is quality. I rolled 1 up and medicated,a few puffs and it went out,didn't keep on burning, THAT'S HOW YOU KNOW IT'S QUALITY!!!! So,I'm going to play my Squire Cyclone and Epiphone Les Paul. Stay happy my friends.
    SunBro 8.
    SunBro 8.
    1693259574
    *Edited review: I wish Trulieve was a bit better at the intake and service. The staff is great, but the system allows for people that come in after you, to be serviced before you. This is my only issue, however it's enough to discourage frequent visits.
    Jennifer M.
    Jennifer M.
    1692042455
    So much better than other locations that have given me headaches before. The staff was polite and actually pretty quick despite being super busy. The gentleman who helped me actually taught me something new and was amazing to talk to.
    John M.
    John M.
    1691595163
    I stopped giving Trulieve my hard earned money. They don't respect my time and they have shady employees that'll steal from you if you're not paying attention. Especially if you buy in bulk when they have sales. They think you can't do math. I've had 1 overcharge me and not give me my receipt, 1 never gave me my change back and the last time I went, the employee tried to overcharge me on my two pick up orders. I had purposely sent myself the pdf's because they were big orders. Sure enough, the employee gave me a total that was a lot higher than what it was supposed to be. Then when I tried to correct her, she copped an attitude. Then when I said, you know what, I have the pdf's of the orders on my phone, then her tone changed and she found the mistake. That was the last time for me. They also have the worst rewards program. You can only use points on full priced items which are overpriced and 10% isn't saving you much. Go to The Flowery or Jungle Boys. Waaaaaaaaaaay better product, no thieves on staff and best of all.... NO HOUR LONG WAIT!I hope everyone sees their typical Corporate Copy and Paste reply to this review. Hell, it's probably an AI bot that sees the 1 star review, takes my name from the post and just posts the same response to every 1 star review. This shows they don't actually care about their patients, just their bottom line.Spend your money elsewhere.
    Jacquie M.
    Jacquie M.
    1691097266
    Great customer service super nice and helpful! Mark and Sarah were very knowledgeable and had great recommendations! Will definitely be back!
    Lou S
    Lou S
    1690502539
    It used to be fast and smooth . The last few weeks the wait is ridiculous, about 45 min or more... no matter if you order ahead... 🙁 the have to open another location. Also, there is an employee that take many.many breaks... and seems is not in a hurry to get back to work...
    Ashley L.
    Ashley L.
    1689726133
    Ok so some of the staff is great . SOME. However despite that... it's not enough to make this place a enjoyable experience. Every and I mean every visit is a minimum 30 mins if not longer. The systems take so long to just cash you out. The bathrooms and waiting areas usually dirty as can be. You can check into the online waiting system as I did and had 5 names ahead and over 20 mins to wait . I waited only to be booted off the list. Upon calling to find out what happened you won't talk to anyone in the store they'll connect you to some corporate line where they offer no help just " take notes". Telling the lady at check in what happened she had zero concern that they removed me didn't offer a apology or explanation for my wasted time just pretended like I said nothing at all. The prices have been the only reason to still visit but at this rate I'll just happily spend my money down the road. And express is not express at all . ordering ahead and checking in save you no time as they make u wait in line with a bunch of people who have no idea what they want and with a big menu it takes forever.
    Crystal A.
    Crystal A.
    1689679682
    Upon walking into this Trulieve I immediately noticed how surprisingly unclean the environment was especially for a Trulieve. The bathroom was disgusting! The front desk was allowing people to stand at the desk charging there phones like it was some sort of homeless shelter. Upon being called the gentleman helping me had zero customer service skills. He was very matter of fact & rude with me. I used to be proud to represent Trulieve but this particular visit has detoured me from all Trulieves! Only a few minutes down the road is Grow healthy and they have top notch customer service,products, and cleanliness!
    Today, July 16th, when I went into the dispensary it was extremely clean and they were very nice with Don P. telling me, "Welcome to Trulieve!". Don P. checked me in very quickly and painlessly. He even brought me and my fiance back to the back room to wait. I was then called to the counter by an employee named Dorfner. Dorfner was extremely helpful because it was my very first time at Trulieve. He was so helpful because I was not sure what I really wanted. He walked me through a lot of the different flowers and exactly what I look for in what I smoke and from there he recommended certain ones which have been extremely good. He recommended Purple Crip in the 3.5g flower. That was an amazing recommendation that he gave me. I also got a pre-roll called Nightshade which he recommended as well and I am very happy with! I got a few things of gummies and another 3.5g flower Khalifa Mints, which I personally love. Trulieve is by far a GREAT establishment to come to. Don't forget about telling them that you're new because they give you such great discounts. It was my 1st time there and I'm a new card holder so I was given 60% off, minus sale items. The 2nd time I go, I'll get 50% off and the 3rd time is 40% off. Can't tell me that's not good because it truly is very impressive as far as discounts go!!! If you've never been here I urge you to at least give them a try. Also, if you've been here before and didn't like the service or something I've written about, I am asking you to at least give them one more try!!!💚✌🏼
    Kayla L.
    Kayla L.
    1689343274
    Trulieve has the best products and great staff but I literally have to wait an hour for my express pickup order. I even ordered online for pick-up the night before and have checked in online on the waiting list. I still had to wait 40min to an hour. I have never experienced such a slow service. Don't recommend unless you want to wait an hour for your EXPRESS pick up orders.
    Tyler B.
    Tyler B.
    1689084518
    Other than the long lines it's okay. Wish they actually utilized the pickup room and have online orders process faster than walk ins. Expect to wait or catch them right as the open.
    Jackson S.
    Jackson S.
    1686347100
    You should not have to wait an hour to get service. Get staffed properly so you have a functioning express lane and people aren’t walking in and jumping other people that have been waiting longer ( this creates a frustrated front room of people). You need a new set up at this store to be efficient. Place reminds me of a probation office honestly.
    Peri M.
    Peri M.
    1682286660
    This was my first time visiting this trulieve location. I was very impressed and enjoyed the vibe here. I noticed great communication among the employees. I was taken care of by Francesca and she was awesome! Very patient with me and very sweet. Thank you so much for all your help and a great experience.
    Cassia Y.
    Cassia Y.
    1677101696
    They have absolutely no respect for your time and are shady to deal with. I had an online order delivered and they were 3 days late and then tried to charge me a higher price than it said online because the deals from that day had ended because they were literally 3 days late. The delivery person was combative and yelled at me for not wanting to pay an higher price and I ultimately had to contact customer service to have them correct the price. That was last year and I finally decided to give them another chance and did a pick up order and it took them literally 30 minutes just to tell me that I was at my limit and couldn’t pick up the order that day. I totally understand limits but it shouldn’t take 30 minutes to figure that out and they certainly shouldn’t be changing the price of online orders after they are placed. Expect it to take a minimum of 30 min in here even if there is no line at all. Will be avoiding this place in the future.
    Michael D.
    Michael D.
    1671721692
    Thank you Trulieve for the best product and the staff to back it up. A special thank you for Travis C for being so helpful and he even spotted me $1 I was short that’s the way to do business. So merry Christmas happy new year be safe and happy and pain free. Thanks again Travis C. Ocala store. See u in the new year
    Iris L.
    Iris L.
    1670163478
    I would give 20 stars if it was possible. I have personally observed the staff here and they truly care about the patient and assisting on an individual basis. Dee, Joey n Heather are an awesome management team who truly cares. This entire staff is superb and knowledgeable.
    Angel R.
    Angel R.
    1669491155
    I absolutely love this place. Aside from the obvious reasons the facility is always clean and the staff is always friendly, helpful and kind. They are knowledgeable and care about ensuring you find the right product for your needs (pain, sleep, anxiety etc)💖 Sarah is exceptionally friendly professional and kind! She’s awesome 🤩
    Allyssa G.
    Allyssa G.
    1668515932
    The shop was well run, clean and welcoming. The staff was also amazing especially a woman named Jesse, she was fast her recommendations were great and I'm pretty sure I was up sold but everything was so good I think I'll go back. Y'all go see jesse and let her take care of you!
    Sean H.
    Sean H.
    1668284607
    I can't say enough good things about my experience with this store. My first visit (to any dispensary) I was greeted by the store manage Dee and a guy named Travis who checked me in. They honestly made me feel like we were family and hanging out at a backyard BBQ. I completely felt welcome and comfortable. Then after a couple minutes of great conversion about what I should expect during the process "behind the magic door", and life in general, I was greeted by another manager named Heather. She walked me to the product area where there were many employees working with customers, so she decided to take care of me herself. It was such a Great feeling. All of the customers and employees were talking and laughing, I felt like I just walked into a great party with nothing but cool people!! Heather then took the time to explain things to me, listen to me, and then present tons of great options for what I was interested in. All I did was explain to her that I wanted products that helped with anxiety and didn't make me want to pass out all the time and she took the wheel from there. While she was showing me their AMAZING line of products and options, she introduced me to almost every employee in the place as they were shuffling around. All I can say about them is, keep up the great work, 10 out of 10. Every one of them had a smile on their faces and greeted me like family. BTW - every product that was recommended to me was SPOT ON and I received 50% off my entire order since it was my first time there. I live almost 40 minutes from this location and I have about 10 other options that are closer, but this is my GO TO spot.
    Nathan B.
    Nathan B.
    1667230156
    Worst customer service experience of my life. I placed an order online and was told I could use my debit card. They showed up the next day unable to give me an extra 20 minutes. They said they'd come back today after 2pm. I also called customer service and asked them to come after 2pm he made a note of it. They called this morning refusing to accommodate my time request. Cancelled my delivery without even replying to me. Absolutely unacceptable.
    Meyana F.
    Meyana F.
    1660247787
    Great place, great prices and very welcoming friendly staff that provide exceptional service! There's always something new at every visit! They're always running deals and you'll be satisfied with the goodies you purchase!
    Phillip F.
    Phillip F.
    1660165261
    Every time I come in Im always treated with respect and positive attitudes. When I get Alex as my rep he’s always more then helpful. Recommends different products based off my needs and always goes the extra mile. Will recommend this location.
    Marilyn C.
    Marilyn C.
    1660145303
    Hubby said it was another great trip to the dispensary today. Jesse Rose took excellent care of him. She was very attentive, knowledgeable and answered all his questions right away. Makes the trip better having such great employees to help us out.
    Derrick A
    Derrick A
    1660006409
    Very easy process. Even went to store a little late tonight. And everyone was still friendly like it's was morning to midday. Travis was my budtender. Awesome guy. Very approachable and held a great conversation. Definitely will be back to see him. Great employee
    Courtney C.
    Courtney C.
    1659967325
    I highly recommend Trulieve! Not only for the prices but for the staff Dani always gives us exceptional service, she's very knowledgable about the product and makes you feel comfortable. Everyone is very friendly!
    aberration18
    aberration18
    1658450259
    Mari was super helpful giving us so much information for our son. Every time I've ever been to this location, everyone has been so helpful. I really appreciate all of you!
    Meyana F.
    Meyana F.
    1655565580
    Great place, great prices and very welcoming friendly staff that provide exceptional service! There's always something new at every visit! They're always running deals and you'll be satisfied with the goodies you purchase!
    Shannon M.
    Shannon M.
    1655229820
    I want to give a big shout out to CJ , he is awesome! Super helpful and great vibes! Thank you so much for your help! A big thank you Joe! I love you all !🥰💚✌️
    We went for the Jungle Boys soft opening, saw what a zoo it was and visited the Trulieve instead. That was my 10th different Trulieve visited and one of the best. The staff was attentive and made my experience there fun. Well done
    My O.
    My O.
    1653496691
    Update: Low on staff. Terrible wait times last couple months. Could be great again...Great people here! Professional knowledgeable and friendly service, with face coverings! Super covid19 precautions at Trulieve.
    Lauren R.
    Lauren R.
    1652577532
    Highly recommend Trulieve of Ocala, make sure to see Desiree for your medical marijuana needs. She was personable, friendly and so approachable I’m pretty sure we’re best friends now. Won’t be going to any other dispensary but this one from now on. Thanks again Desiree!
    Sandy O.
    Sandy O.
    1651606024
    Was an extraordinary kinda of awesome! Great service, great staff (Korey & Justin) were very informative!! I will shop here again, the set up of the store looked amazing, everything was on display and the priducts were in view. Keep on keeping on!P.S. I was informed if all the high technology testing you do, so I feel protected against pollutants!
    Heather
    Heather
    1651586838
    Great place to shop for medical cannabis! Always kind and knowledgeable of the products. Just recently found out they are under new management, thankfully! They are also low staffed (like most places are these days) but still the staff always try their very best to make every patient happy!As for others on here… Have patience when it comes to the wait times, this is not Walgreens (I’m an OG patient and remember waiting 2hrs when Trulieve first started out in the The Villages)! 25min the other day from start to finish with a pick up order and lobby was full (some of my order was not there, but it was a system error). Talk to your reps and stop only complaining… It’s not always as it seems! Thank you Ocala Trulieve for always taking care of me!
    Kristine K.
    Kristine K.
    1651522859
    CJ was so nice and respectful. He has a blast knowledge of which kinds of strains I needed as well as searched hi and low (pun intended) for my dark chocolate edibles. The facility was very clean and I give them 5 stars
    Majorklout
    Majorklout
    1651356853
    Placed an online order for pickup but never received a pick up call. Went to the store to check on order status and was told they tried to call but my mailbox was full. I immediately had my wife call and leave me a message to prove that was a lie. Once I was finally called back after almost 45 minutes, the curator tried to pressure me into replacing 3 of the 4 items I ORIGINALLY ordered with things I had no interest in. He then got upset when I wasn’t interested in still purchasing the ONE item they actually had that I wanted. I was warned about Trulieve but still wanted to give them a shot. I should have listened
    Garrett G.
    Garrett G.
    1649943827
    I have to say this is one of the worst managed places I have been too. I’m not sure how you must wait an hour or more any time you come in. This is even more frustrating when you do an online order for pick up and check in ahead of time. Isn’t this supposed to make the process faster. Today I waited for over an hour and had people that came in after me get to go before me. The lady putting peoples name in the system kept missing people.Maybe check someone in immediately when they walk in and ensure they are placed in the position they came in at. Also let’s not have an online pickup service if it’s not going to stay accurate to what’s in stock and doesn’t gain you any advantage over just walking in the front door like everyone else.Decent product, good bud tenders and good deals for Veterans and return customers.Just really frustrated with having to wait over an hour anytime I make an order for pick up.
    Clayburn A.
    Clayburn A.
    1649832913
    Would have given 5 stars but didn't have multiple flowers that were on their menu web site. Staff was extremely friendly proficient and spot on. Recommend GELATO
    Edwin E.
    Edwin E.
    1649520452
    Terrific folks,terrific deals,get your hot meal to take home next door. That's as good as it gets.
    Eugene P.
    Eugene P.
    1649432140
    Service is painfully slow and many of the staff have a bad attitude. Their only saving grace is their prices and sales, but it hardly feels worth it when the whole visit takes up to an hour. The fastest I've been been served here is ~45 minutes.The pickup order is effectively useless, it doesn't make anything faster. If speed is your priority go elsewhere.
    Shelley Y.
    Shelley Y.
    1646260379
    They have the best deals out of all the area dispensaries. The staff is always friendly and the wait is usually never too long.
    Michelle C.
    Michelle C.
    1646140653
    Knowledgeable, friendly staff. I always get what I need, I try to catch the sales. Trulieve carries excellent strains and has a wide variety for consumption.
    Brenda B.
    Brenda B.
    1646084584
    Now this is my favorite of all!! Gotta have my 420 all the time! Fresh cream off the crop!! I love Mini Monday's!!
    heather C.
    heather C.
    1645751512
    I have been coming to this location for over 2 years. The staff is very professional and kind towards everybody. So many different products to choose from. Best place to buy your medical marijuana, great variety and quick service with a knowledgeable staff!!!
    Amy T.
    Amy T.
    1645547046
    Had what I wanted and needed priced reasonably The employee but took care of me was very knowledgeable of the products and very helpful also it was senior Sunday which gives me 10% off
    Gina R.
    Gina R.
    1645482194
    They literally discriminate against people with disabilities. Refused to serve a customer because she had an off leash service dog (she had a pull tab leash on and harness, but wasnt specifically being held by the leash). The dog was under full control. Love how their website states, "staff works to provide exceptional service." And before they try to argue about a law they know nothing about the ADA states, "Under the ADA, service animals must be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal's safe, effective performance of tasks."
    Nancy C.
    Nancy C.
    1645297128
    Ocala Trulieve has the friendliest and most helpful employees. Special shout out to Caleb and Aiden for taking great care of us! Thanks to all Trulieve employees for making life easier to handle and real healTHCare that makes a difference.Thanks again Aiden!!! Great suggestion for pen battery. Trulieve works like a charm.
    Nancy C.
    Nancy C.
    1644536358
    Ocala Trulieve has the friendliest and most helpful employees. Special shout out to Caleb and Aiden for taking great care of us! Thanks to all Trulieve employees for making life easier to handle and real healTHCare that makes a difference.
    Kevin D.
    Kevin D.
    1644355542
    FOR ANYONE READING THIS. I HAVE HAD THE BEST EXPERIENCES AT THIS LOCATION. THE STAFF IS ALWAYS FRIENDLY AND THE MANAGER THERE (CARRY UNDERWOOD) YES YOU ARE READING CORRECTLY HER NAME IS CARRY UNDERWOOD. SHE IS AWESOME AND MAKES SURE EVERYONE THAT COMES IN IS SEEN AS FAST AS POSSIBLE. AND ALL THE STAFF THERE IS AWESOME (TRAVIS) (FAITH) AND (BRANDON) JUST TO NAME A FEW. PLUS OTHERS THAT HAVE ASSISTED ME. THIS STORE HAS AWESOME MANAGEMENT 👌 SHOULD DEFINITELY BE CONSIDERED FOR A PROMOTION OR A PAY INCREASE. WOULD RE RECOMMEND THIS LOCATION OVER ALL TRULIEVES IVE BEEN TO.
    I had a much better experience this time around. Ryan Turner coached me through it like I was expecting the first time and made the process more comfortable. I hope he's there when I come back I came back and Brandon really gave me a nice deal and put me up on some new stuff. These people keep getting better and better every time
    Charles M.
    Charles M.
    1640353284
    Ordered on line for sale wait a long GB time no worries find out walk in only had to literally go out and walk in and wait some more. Time to shop elsewhere
    Jaime C.
    Jaime C.
    1639529975
    Every time I go to Trulieve Ocala my experience varies but this was the worst. I was being told what I brought in to exchange wasn't a Trulieve product and therefore couldn't be exchanged but I had bought this product barely a month ago from this exact location. They were able to get me an exchange after seeing my order, but now I feel suspicious of their content. The new "unopened" cartridge I just got as an exchange, does not have a label, and seems to be sticky on the top of the glass where it would be put together. Their products are suspicious and I felt like I was put at fault, when they were the ones apparently selling stuff that aren't their supply or not making labels efficient enough for the workers and customers convenience. I don't think I will be coming back.
    Mathew R
    Mathew R
    1636050891
    I had a great experience here. I was immediately greeted and had to wait maybe 5 minutes to place my order with Desiree who was really polite, and great to work with. Im definitely happy with my purchase and the service received.
    Steve G
    Steve G
    1634559133
    First time here was so pleasant. Its great to have a staff that cares about the people it services! Thank you for everything, see you soon! Update Travis C. has to be one of the best employees and will listen to your concerns with absolute focus on how your feeling and what you're looking for. Outstanding work Travis C. Thank you sir for your dedication to my needs!
    Livie S.
    Livie S.
    1632973522
    I absolutely love Trulieve Ocala! Everyone I have dealt with at this location as been polite and friendly, helpful, attentive. The atmosphere at this location is far superior of those surrounding locations! Everyone appears to enjoy their job and those they work with. It’s always a great experience when interacting with happy individuals!
    Michelle H.
    Michelle H.
    1632833202
    Most friendly and helpful employees. I will not go anywhere else. Love the calming atmosphere and great employees
    Sonic B.
    Sonic B.
    1632055505
    Very well organized. Travis helped me so much yesterday. He explained all the products that I purchased. Very friendly, customer service was outstanding, and knowledgeable of all the products. This is the best Trulieve in the area (Orlando and the Villages are ok). I have never had to wait more than 10 minutes as a walk in. Keep up the great work everyone. Big shot out to Travis! You helped me so much. Thank you
    Carley O.
    Carley O.
    1631483670
    When talking with Megan, it felt as if I have known her forever. She made me feel very welcome & helped me understand the promotion that was going on & even though I didn't use the promotion, she let me know that I had points available & was still able to save money that way!I have honestly never had a bad experience at this location but Megan truly made this one special.If I can I will definitely ask for her on my next visit!
    James R.
    James R.
    1630191394
    I would give this place 5 stars, the employees and product are great. The location is kinda inconvenient though, and the wait times here are the longest I've seen at any dispensary anywhere in the state. Again they do have a great selection and some of the best flower I've had in town, but be prepared for the whole thing to take 1 hour or more at most times.
    Laurie V.
    Laurie V.
    1630100038
    As the saying goes, "3rd time's a charm." I've been to 2 other dispensaries and purchased at least 10 different products; none of which helped. So, I went to Trulieve and, hallelujah, the pain is 99% gone. There's plenty of parking; the store is very clean; the staff is friendly, knowledgeable, and extremely helpful; the website is easy to use and online ordering is a breeze; and the prices are great and the products are very high quality!
    Mallory C.
    Mallory C.
    1629293931
    Aden was wonderful. I am new to all of this and he helped me and answered all of my questions. I will be back soon. Thank you for your kindness. New patients get 50% off which Is awesome. Thank you Trulieve.
    Yesterday I had my first experience with a dispensary and it was awful. My buddy tried to guide me through the process but wasn't allowed to. There was no real customer service, no information, and I ended up with something I didn't want. As a business/bikelife promoter what do I tell my followers about my experience? Trulieve is right here in my community so it's convenient and I want a nice working business relationship. I would like the opportunity to experience all the good things that I was told about Trulieve. I hope my next visit is a whole lot better.
    Jackie K.
    Jackie K.
    1628193993
    Clean and nicely decorated space. The staff is knowledgeable and friendly. Good strains and options available. Always satisfied with my experience when I visit.
    Billy H.
    Billy H.
    1627394417
    Great store. Awesome products and a knowledgeable staff. If you are almost 60, like me, the new items available may not be familiar to you. The Trulieve staff will listen and help you learn about the products that will best fit your needs°
    Neill F.
    Neill F.
    1626812731
    Today I was helped by Brian. He was able to get me in and out He's a really nice person and hope to see him again next time.. This location is usually fully stocked. It is best to go to in the afternoon. Check out their website first to make sure that the particular item is in stock. When you order online it locks in the item and cannot be sold until you get there. Great people!
    Dona B.
    Dona B.
    1625001667
    I want to say I'm out of all the dispensaries that truly actually has the best product and well package and make sure that no one can make any mistakes. Excellent customer service and extra good pain relief thank you. Excellent staff and drivers as well delivery is great always on the phone and keep you well informed. Very consistent thank you.
    Veronica S.
    Veronica S.
    1624039965
    The staff are super friendly and helpful going through the different items they have. It was my first time there and it is clean and smells amazing. Will return and would recommend to a friend.
    Jenn M.
    Jenn M.
    1623973152
    Trulieve is great! Everybody at this location has been awesome! I am brand new to cannabis and they answered every question this newbie had. Just be aware that the parking is horrendous, especially on Saturday. It is a shared parking lot with a grocery store and some other small businesses. I have my roommate drive me there and drop me off and he just circles the parking lot until either a space opens up or I come out. It's a lot easier then driving myself lol
    Steve G
    Steve G
    1623858306
    First time here was so pleasant. Its great to have a staff that cares about the people it services! Thank you for everything, see you soon!
    Steve
    Steve
    1622406607
    Trulieve may have some of the highest testing flower around, but good luck getting any.If you can't afford the outrageously priced $350 to $400+ per ounce flower they sell every day, you have other options.A whopping two (2) days per week are dedicated to affordable flower, with Minis (usually Mondays) and ground flower (usually Wednesdays), for the poor unwashed masses who must compete for a limited amount by waking up early (7am) and being lucky enough to get them in their shopping carts before they sell out (usually before 8am). It's like Black Friday with weed instead of 60 inch flat screens.If you do manage to check out, don't celebrate just yet. You still may receive the dreaded phone call that they don't have what you ordered. Or, after circling the crowded parking lot until you finally find a spot and then waiting for 30 minutes or more in the lobby, you may be told in the dispensary as you try to pick up your order essentially "Oops". "But, here, try this $400/oz. overpriced flower..." I have experienced both scenarios more than once.If you are a delivery patient, you come after everyone else. You may check out with the flower you want but you will most likely never get it. That's because they don't pull from stock when you order. They do it when they get ready to deliver.. If it's gone by then you are S.O.L. This was told to me by their own employees. You will probably not find out until delivery day when someone calls you, which may be days after you placed your order. My suggestion is to order for pickup so they pull your order from stock. Then call and switch it to delivery.They keep their wax in cold storage, so that also doesn't get pulled for your order - pickup or delivery. Which means you may not get it if you wait a day until you pick it up. I'm sorry - what was the point of having website ordering again? It's a hot mess right now.Until they can resolve their many issues with online ordering, overcrowding at the location, and customer service, Trulieve is going to continue to lose customers to competitors..
    Dre P.
    Dre P.
    1621981589
    Consistency. I recently moved from Fort Myers and enjoyed a superior level customer service. Much to my surprise I received the the same superior level of service and patience. Thanks guys and gals !!!
    DENISE S.
    DENISE S.
    1621295620
    First time there & everyone was nice & inviting. I needed education on a lot of The products. I’m sorry to forget the guys name that helped me learn a bit. The young man that was new to working there & checking me out was very patient with me & did an awesome job. I highly recommend this dispensary
    Amy P.
    Amy P.
    1619663847
    This truelieve is very clean fast and thoroughly check to make sure they gave you all your discounts and don't mind taking time to help with a smile. Plus they move along not letting the place get slammed forever!
    Lauren W.
    Lauren W.
    1618933992
    Gabby the manager is incredible here! She makes the drive worth it! Everytime im here she goes out of her way for the customers. The staff all around, is extremely kind. I definitely recommend this dispensary.
    Kristina G.
    Kristina G.
    1617313298
    Love this location!! Every employee has been super nice and has no problem answering all questions and will try to find exactly what you want!
    Deb N.
    Deb N.
    1617153535
    The staff were well trained professionals. The blue light special of a gram of crumble for $30 was welcomed! Joy upon joy, they are 15 miles closer than my last store. Grow more Sativas, please.
    Desiree C.
    Desiree C.
    1615486636
    Meagan was exceptionally great in offering her services today.She was very knowledgeable about the products offered and was also very friendly. I left happy and confident knowing I purchased products that will help me.Thanks Trulieve for having such a great player on your team.
    Sherri D.
    Sherri D.
    1614128776
    I found truly to be very customer service oriented. Educational informational and willing to assist at every turn they possibly could the gentleman who met me coming in the door I apologize I'm unable to remember his name but was excellent at what he was doing as far as customer service was concerned and then he introduced me to Steven the young gentleman who helped me in the back which was able to answer all the questions that I asked and also able to give me information that I wanted to have in writing I hope to deal with him again when I go in and we'll see how things go thank you very much and I hope to visit again soon. 😋😋🤗
    Jackie D.
    Jackie D.
    1613309752
    Quick and painless. I've never sat longer than 5 minutes in the lobby. Love the online ordering and that they have a line specifically for pick-up orders. All of the staff is friendly and knowledgeable about all of the products. I've been to a few of the "other" dispensaries and Trulieve is by far the best. They have better deals and more stock than the other places too. I have never gotten a call that they were out of something I ordered. If you've been to all of the other joints but not this one definitely give them a try!
    Blanca T.
    Blanca T.
    1607047198
    My first experience! They all are very nice and professional. Love that I can order online and they have great deals on Thursday. I got my first 14 grams for $50 today. I'm very happy with my experience. Thank you for such a great service...you guys rock! Keep up the great job!
    Desire'e C.
    Desire'e C.
    1605201068
    Brianna was exceptionally great in offering her services today.She was very knowledgeable about the products offered and I left happy and confident knowing I purchased products that will help me.Thanks Trulieve for having such a great player on your team.
    Neill F.
    Neill F.
    1604773038
    This location is usually fully stocked. It is best to go to in the afternoon. Check out their website first to make sure that the particular item is in stock. When you order online it locks in the item and cannot be sold until you get there. Great people!
    Lizzy B.
    Lizzy B.
    1600994699
    They were busy when I got there. Even though I placed an order online, wow crazy busy! Speedy service, clean and just wow! First time customer. Very Professional 🌞🌠
    Eric E.
    Eric E.
    1599935971
    Rebecca's was extremely helpful, a very nice and informative budtender. The manager Melissa even came out and assisted us on picking out some new Tru swag! Thanks trulieve! Best dispensary in the state.
    Sasha M.
    Sasha M.
    1599758290
    Normally, this was our go to store. However recently, the passed couple times going it seems their customer service is steadily declining. I have MAJOR, sometimes crippling anxiety with anger outbursts... my husband and i BOTH have our medical cards and obviously we partake in the cannabis together. So, naturally, we always shop for product TOGETHER as well. Crippling anxiety and whatnot. We don't normally have issues with this but one time. I HAVE to have my husband most days to because well who would want to opt for an anxiety attack?! He's my rock and that's on paper work. My dissatisfaction and disappointment today is not with the employees that serve us, but rather the "HIGHER Officials" that try to tell people like ME that I can get a Marijuana script from My Dr and come to fill it, buuuut if i come in with my husband I CAN'T talk to him, whom also has a card and because again we shop together for a REASON and clearly partake AND live with... that's a flippin Conundrum to the max right there! I just wanted the Higher Officials there today know that whatever control trip you're trying to pull, you might want to take it down a notch. I spend a minimum of $150-$200 each visit by myself. That's a good $200 from one customer you just caused #trulieve to lose. That might not seem like much to you, but I'm sure the owner might think otherwise. People like me, have certain ways we need to do things to function properly everyday. If we need someone by our side sometimes when making certain decisions that effects US, Not You, then you, the company, the owner, the employee and whoever in-between- have no right to tell us not to do that things that help us. Someone needs to fix this. And not just for me. 🙏
    Selina P.
    Selina P.
    1599055375
    I was about to drive outta my way but seen they opened the trulieve in ocala! Which is awesome. First time in a medical dispensary and it was easy and Nina who helped me and gave me tips on my items was such a big help! She was very friendly and open with me on her opinion, she made my experience stress free. Totally would recommend coming here. Staff was awesome all the way around!
    I wouldn't shop anywhere else it's just like going to a closing store that you like you just don't go somewhere else I choose not to go anywhere I love this store the quality to quantity their service to personality is very educated and I want to say thank you to mrs. Kim rivers of the CEO of this company thank you so very much
    Sandy O.
    Sandy O.
    1595509682
    Was an extraordinary kinda of awesome! Great service, great staff (Korey & Justin) were very informative!! I will shop here again, the set up of the store looked amazing, everything was on display and the priducts were in view. Keep on keeping on!P.S. I was informed if all the high technology testing you do, so I feel protected against pollutants!
    stephanie C.
    stephanie C.
    1594850879
    The people here are all great! Very friendly and knowledgeable. Very clean and spacious. I worked with Danny today and he was so helpful! And always a pleasure to see Gabby and the entire team!
    Next Reviews
    js_loader

    Feel Good Today

    Scroll to Top
    Florida Dispensaries