Top notch customer service. Savanah was incredibly helpful and went above and beyond to provide me with the correct products I needed. I will be a regular customer and I will definitely recommend them in the future.
Anna is super friendly and knowledgeable, she will go above and beyond to make sure you get the best relief possible suiting your specific needs. The entirety of the okeechobee staff are amazing. Thank you guys!
First time to visit. They don't inform customer that if you are visitor than you can't go back, stating it is a regulated, and don't I form you when you first walk I. The door. Not very professional and bot very friendly. I would give them a no star if it was available. Not very happy with this location 😒.
Very professional and well run, great sales and prices Very affordable. No complaints
Anna in Okeechobee is so helpful and kind!! I get overwhelmed with all the different strains and I say dealing choice you pick and she always picks the best ones! Some employees will not do dealers choice, Would I respect they have the reasons. So thank you for always being professional and helpful Anna!
Every visit is a great experience. Very little wait time, broad selection of products and knowledgeable staff. Anna waited on me my last several visits, she's always had a positive vibe and has been very professional, like all the staff for that matter. Great service is appreciated and should be recognized. Thank you!!
They are always so kind and helpful; i tend to go in there not sure of what I want and they always point me in the right direction. The staff is like a big family never without a smile
Never had a bad experience here! I've been going here close to a year now and they are easily one of my favorites. Amazing customer service, always greeted with a smile.
I went to this store for the first time yesterday, the staff was friendly however I bought a 1g preroll, opened it when I got home and it was missing over half its weight. It seems someone is scraping off weight in this dispensary. Not good. My preroll weighed less than half a gram. That's stealing from your customers Trulieve, not good business. You need to tighten up. There are many dispensaries to choose from now and I'm certainly not going to use one that steals from me. Tip for my fellow cannabis users: Take your scales to the dispensary, some underhanded stuff seems to be going on!!!
For a small place they do a great job. I think we need another one need more merch,and the points you hardly use them.and Chris the best. Everyone there is very helpful.
Dude at the front desk is super helpful. Something is up with my profile and Even though it’s inconvenient and takes more time to process order it’s ok bc the employee at the check-in counter helps with a smile on his face…that dude deserves a raise!!
Went into okeechobee establishment today with un pleasant transaction.I purchased medication without issues although teller didn't include all medication bought and paid for exactly $40. Probably recirculated back into business or used by teller on his breakAssumed they where put into bag..Shady business.Never be back
I never get emails when my order is ready for pick up, and there were small children in the store, which I don't agree with. Children aren't allowed in tattoo shops they shouldn't be allowed in weed shops
Clean, well-kept, and always quick service at this location! Mike is super friendly along with the rest of the team!
I will no longer go back to this place. It is happened every time my husband has trouble reading. We both have our medical cards and they will not allow us back together. And then not letting us know as we are checking in if we have enough milligrams to order what we have ordered. Poor customer service.
Great store and much bigger than the one I go to were I live great staff loved it
Maybe it just this town, but this dispensary SUCKS. The staff are NOT friendly. The wait is over 30 minutes or MORE. The express pick up is NOT EXPRESS. And they DONT CARE. sad.
Great customer service & atmosphere. The staff is very friendly & helpful
Gross mismanagement, over 1.5 hr waits with pre orders. They register you when you come in then let people they know who come on after you go around you. Definitely not how a medical facility run.
It's a nice little free standing trulieve. However they need to work on drainage and a covered walk way or something because not only does the parking lot flood, but the location is on a down slope towards the store so you end up running in water up to your ankles during a good storm.
Awesome, always a positive experience. Staff is amazing and courteous to meeting my needs. 10/10
Okay let's go! Now that I've been diagnosed! I'm here to let you know that this place is professional they don't play no games in here they have what you need they have everything they have no injections, they have lotions they have creams they have Vapes different types. Very confusing but if you have a element and you're and pain and I'm talking about pain, you talk to your doctor, the best thing to do is just get that medical marijuana card, the best thing I've ever done.
The most friendly staff! Saby (the store manager) and Whitney are so helpful and really help you get the best deals no matter your preferred method of medicating 🙌🏼 I don’t go anywhere else!
Was suppose to be 23. & some percent. Was supposed to be 3.5. Came in 3 percent less and 2.3 on my flower. Most products never come as advertised. Walk ins should never be waiting for 15+ minutes to have someone come in with an online order that they are changing and skip the line. When people wait for 20 minutes before someone even shows up and checks in but than skips you. Completely inappropriate you allow people to go sit in their cars and wait, it takes an average of 5 extra minutes to get those people from the lot into the back and your wasting everyone's time.
I love this place, they treat you like family. Everyone there is super nice and knowledgeable! However, one person stands out... she's always put together so nicely and always has a smile on her face. Nelgie thank you for being who you are, you are amazing!!!
Great selection. Caring and knowledgeable staff. Low prices too. Very affordable.
The first time I was here the man with the long hair was rude, no issues with customer service since then. My biggest problem is the wait. I usually pre-order & check-in via the link they text me, but the wait is ridiculous. I thought the Express & Pickups were supposed to get back before walk-in’s? What’s the point in preordering &/or checking in if the staff just goes in order of arrival for everyone?
great product. employees are nice and know there product and check this out they work together. That is something you don't see often great job!
Kendera is the bestOkeechobee store is the best , I love everyone that works there. They take great care of me. Nikki was my Dispensary Associate today.Okeechobee Trulieve is doing a great job of helping me. They always treat me with respect and help me with any questions I have. I refer to them as my Trufam. They always keep me informed of new products and help. They take the time to make sure I get the medications I need. Thank you so much for being there for me.
When I came In it was so clean! Whitney was absolutely amazing and the Cutest she knew all the answers to my questions and helped me get just what I needed!!! I’ll Definitely be back.
Always a pleasure being cared for by Saby, Amber, Kathleen, Josh, Lauren, Nikki, Matt, Nell, and team! Spotless facility and grateful to have them in Okeechobee! Store #111!:)
I want to thank Lauryn for her quality recommendations for my perfect outing in nature and even a choice hiking trail. Making a additional note on this review. For efficiency purposes they have the online ordering and pre signed orders you could make Your pickup options that much easier...
best dispensary in South Florida. Cleanest one I have been to and well kept. My girl Nikki does a spot on job explaining products. Nelgie also is always very nice and welcoming.
Love this store. Staff is very polite and professional. Very well managed store. Highly recommend.
Always a pleasurable experience going to Trulieve here in Okeechobee!! Everyone is always very nice, and fast paced. My patient consultant Savannah is the absolute best, as she is very attentive to my needs!! I am very picky and indecisive when it comes to cannabis. She was patient and very helpful with picking out the right medications for me. I love it here and I will not be traveling out of town anymore. This is my home. 💚
I want to thank Lauryn for her quality recommendations for my perfect outing in nature and even a choice hiking trail
Nikki and Matt are my absolute favvvvvvv budtenders! They’re always super helpful and insightful and fun. I appreciate them greatly 💯
Shout out to Kendera one of the most passionate bud tenders I've met. On my visit today I was a little bummed that what I wanted was out of stock ( the good stuff always sells fast lol) but she took the time to go through different products that I could get and she didn't treat me like a customer at all but like a friend. She is caring, professional and all around a great person to have help you. 10 out of 10 for knowledge and professionalism!!!!
Thank you for always being polite and knowledgeable about your products. This facility has handicap parking and it also has wheelchair accessibility. If you have a problem with the product, you're encouraged to return it for store credit or the same product. And always when you walk through the door you are met with a smile. Never been dissatisfied. 5 🌟 stars!
I gave 2 stars because they don't always have in stock what they advertise on the website. Disappointing really!!! The staff are nice to work with.Recent visit: I placed order the evening prior to pick up. Of course they were out of stock on one of my items. Which they were supposed to call to inform me. I never received a call although they said it was marked in the computer as being called. After I informed the lady at the check in desk, her response was "we will see" 😡I can assure you that I would not be this upset had they called me. (someone is not doing their job) I live almost 30 miles out of town, and had I known that they did not have what I ordered, I would of never wasted the gas to go to town.And clearly there is a problem with the computer system, because they have certain product on there that is not in stock. (And it will let you order said item) SMH Trulieve get it together!!!!!And the only thing I get for the inconvenience is "I am sorry", that don't fix the problem.It's sad a million dollar company can't do better!!!!6/14/22I just want to say that the manager Saby is top notch. She has done what a good manager does. She will go above to make things right.much respect for that alone.
I love this place, everyone is amazing I love this energy here. And I love seeing nattily she is always smiling.
Awesome dispensary. Staff is very friendly and helpful!! Also love that I don't have to drive to the coast anymore 👍 Ground flower selection is always amazing!
Awesome atmosphere with friendly and professional employees. As a veteran I get 20% off. There is a sale on a different product everyday. The only downside is they don't deliver but they have been open for just a few months.
Very friendly and helpful staff never had a bad experience any time ive went
I was let go due to my broken wrist. (Even Dr Epstein did not want me to return till the first of April.) Ask anyone I worked with, i was very hard working and respectful,Saby can't handle an alpha.
Very fast friendly service. Excellent, helpful staff
Lauryn was a great help everyone has been nice and is knowable on all the products
Very friendly and helpful staff, always so full of smiles! Nikki was very professional and assisted me in finding the product best suited for me. Highly recommend.
can't ask for better service by knowledgeable staff. I always have an excellent experience....
I gave 4 stars because they don't always have in stock what they advertise on the website. Disappointing really!!! The staff are nice to work with.
Always a pleasure! Everyone is so nice, I can't wait to get back!!!!! Saby Amber Savanahy Katie Josh Karla Nikki Kathleen Dallas are knowledgeable and super friendly. Never a bad experiences! 5 stars all day
They do the best they can. Orders are hot or miss and sometimes they don’t have your order at all. The company is growing quickly and will need to work on logistics and supply issues but I believe they are on the right track. Their my number two company in Florida
Jacob the bud tender was awesome and went out of his way to make sure my needs were met I will definitely look for him next time I walk in
I am very pleased Okeechobee chose to clean streets of trafficing by allowing medical to serve comm I nity
Love that there is a local store now and Shawni was the nicest person! She was patient and knowledgeable and her smile is great! I am excited to continue business with our local store!
Asked for bottle water fridge was empty was acknowledged and ignored( stoner forgetfulness maybe?) placed order online checked in under express p/u notified to enter store still waited 15 min .
It's fantastic for Okeechobee to have its own dispernery. Of course the first month or so is going to be hectic for both staff and patients alike. My experience was AWESOME, but I'm a Truliever; so it was quite easy.The money should really help our community. BTW if you were a lover ( like myself) of the 'Bellos' system; it seems they no longer make refills for them; BUT bring in your 'Bello' device and you will receive STORE CREDIT!! Love that!!( Plus I got a AWESOME FREE Shirt!! Heck yeah!!)
So happy chobee finally has a medical dispensary and Trulieve is one of the best.. Great selection, had great sales going on. Matt my budtender was super patient and knowledgeable. 10 out of 10.
Jacob was amazing and truly cares about the customers well being
Anthony was very knowledgeable, helped me get my meds so I can my mind right 🙂
It's fantastic for Okeechobee to have its own dispernery. Of course the first month or so is going to be hectic for both staff and patients alike. My experience was AWESOME, but I'm a Truliever; so it was quite easy.The money should really help our community. BTW if you were a lover ( like myself) of the 'Bellos' system; it seems they no longer make refills for them; BUT being in your 'Bello' device and you will receive STORE CREDIT!! Love that!!( Plus I got a AWESOME FREE Shirt!! Heck yeah!!)
Best new Trulieve in Central Florida! From the selection of flower to the TruPods, this place has many different medication varieties for all your needs. Awesome management and staff! (If I say so myself!) Exciting stuff ahead for Okeechobee County!