Long wait times because they only have a few people working regardless of how busy it gets. Make sure to carve out 30-40 minutes to wait in the lobby. They care far more about $$ than they do about patient service. I’d recommend finding a better dispensary.
This is the best Trulieve that I have ever visited! I walked in today & I made a pick up order before so & wanted to grab some items before my shift and they were able to get me in & get me out & I still was able to make it to work on time!!! The budtender I forgot his name but he deserves the highest praise!
First time going to this location, I don’t know if trulieve is just hiring anybody these days but this was the poorest service I’ve gotten from a trulieve. Everyone has a job, just do your damn job right that’s all I ask, how does a girl that is a Walk-In not express checkout that arrived a couple minutes after me get allowed by the staff member to go before me when I have an express checkout order that I already received confirmation it was ready before I arrived. Seeing that happen reminded me of a bouncer at a night club. Not what I expect from Trulieve, I will not be going to this location any more. Wasting my time, what a joke.
First impressions are everything. Showing up to a pretty much empty store with one, exactly one customer inside buying and I waited so long I had to leave because I had to be somewhere else, silly me I thought putting aside a whole half hour to do this was more than enough as in every single other dispensary I have been in has been a 10-15 minute task as most. Truly shameful, I live so close I would have given a lot of business, I’ll take the longer drive and stick to Fluent, they’re infinitely better and faster. Waiting for their copy n paste reply now.
They saw I wanted to purchase the buy two pre rolls and get one free. I had two of the pre rolls in the right category but the cheaper one was not. Not paying attention i bought all three without any guidance about the deal. I called to see if I could at least get the credit for it. And was told no because the cheaper could not be the free one lol. Do not recommend at all.
Worst location. They never abide by the express pickup. I ordered and checked in myself and took all walk ins ahead of me. I received a text to go to the counter and the front desk reception bumped 4 walk ins ahead of me and my access link no longer worked to view wait times and my name in line. They make their own rules. If you don’t remember your change they keep it.
Trulieve is clean and well organized. I’ve been 3 times, the first time last month (Trulieve was recommended by my Doctor).Second visit was yesterday, I was in the area so I stopped by. I checked in and was told it would be at least a 30 minute wait. I was thankful for the heads up (didn’t get her name).I was pressed for time so I decided to come back today.The first visit Andrea (front Desk) and Deborah (consultant)Today, Justin (front desk) and Anthony (consultant) as well as the employees who escorted me back both visits are all friendly, welcoming, helpful, professional and patient.At this time I see no reason to even try other dispensaries, even though there are a few closer to me.
I was told I would wait 15 minutes, but ended up waiting almost a full hour just to be seen in the back it seems like they don’t respect the patients time if they’re giving them a certain time to wait just for us not to walk out of the establishment only to have us wait, if they would’ve made it clear I would have been waiting almost an hour. I definitely wouldn’t have waited all that time and just left somewhere else
Morning staff is AMAZING not sure the names but one a few have long beards , one of the managers is a little taller with reddish hair , that staff is amazing. Night shift is what gets the 1 star the manager Meika is very rude and I’m not gonna be going back to the night shift because she really tried me
Staff is always nice, especially Mekah. She was very good at answering all of my questions in a way that was easy to understand. There is a male manager (I do not know his name) that is always very kind and professional as well.
It’s the only place I go to! I love the team. Consistent, reliable, clean. The product is scary helpful before and after my workouts.
I love this Trulieve, I have been to many around Florida and this one is always an amazing experience. The staff is super friendly and the wait times are never too long. I also love that they’re dog friendly and I can bring my ESA dog. Thanks Trulieve!
People are great! Appt available or online ready. Will deliver but week or 2 not daily. A little hard too find, but clean and quick.
Just a little busy when I went in, but actually more spacious than most of the trulieves I've been to. I recommend doing a pickup order cause even though I did there was like 5 other people in line when I went.
The staff at this Trulieve are always so lovely! They’re extremely helpful, and if you don’t need help they’re awesome to talk to and always super kind. They work efficiently to get you in and out. And the ladies hype me up and compliment me every time! One of my favorite dispensaries.
Cool experience, really enjoy this location. I always visit this location with specific items in mind, but they always manage to have great sales going on with high quality (premium) flower. 💯Very nice and receptive people! Good products with a great variety. Easy to find, and great prices. Can’t recommend enough! Great vibe! Check them out!Karen always takes care of ME. Karen - you're the best. 😉
Mitchell is excellent. He took his time to explain little by little all the product offered and answered multiple questions I had.I was very nervous since everything is very new to me. Kudos to Mitchell. Also, all the staff is great. I definitely recommend 😊
Always a pleasant experience here. They continuously run deals and make shopping easy. They have fantastic employees (like Amy) who take the time to explain things about the products you're using.Easy to see why they're so successful.Thanks to the whole crew for continuous great visits!
I just had my very first dispensary experience with Emily and she was absolutely amazing. I came in very overwhelmed and she was so incredibly knowledgeable and helpful explaining items that are specific to me and my needs. Morgan was fabulous as well and helped to make this an extraordinary visit. Thank you!
Amazing deals on RCO and I'm sure more (that is all I came for today). Christian was an awesome help and the whole place has a welcoming but professional vibe. The system was down the day I came which slowed things down a bit but they were so apologetic and it was barely any delay, maybe an extra 2 minutes. Will def be back!
William at the front check in was super friendly and extremely helpful. Brandon, who took care of my order was also incredibly friendly and knowledgeable. He gave me great tips for effectiveness and let me know what to expect with the new things I am trying. Excellent service.
Good quality and great service, but they have to do more discount on the vape...
It was my first time at a medical facility and the experience was great, the staff was great, the products they sell are great and have helped me tremendously.
Brandon was very knowledgeable about the medicinal affects of the sativa strain that I had purchased. I enjoyed the Trulieve experience!
I have been visiting this location since the beginning of the pandemic. Since the grand opening, this has been my favorite location!! JB and Robert and the entire staff at Millenia are absolutely amazing!!! 10/10 would recommend💕🤗
Great customer service…. Highly recommended, one of the best employees his name is Branden. My man needs a promotion!!!
Awesome place! Quick service and Brandon was amazing! Thank you so much!
Josh was EXTREMELY helpful!!! The whole store is full of pleasant and positive people!!! My first time in this store and i I can't wait to come back!!!!
Brandon was very helpful today. Love this location. Thanks again.
Scam. Literally stole my money. My first time at a dispensary and I tried paying with credit card. When my card was already in the machine, then they told me they didn’t accept credit. I took my card out and paid with debit instead. I look on my credit card statement and I was charged on BOTH cards. I called the store 3 days later to get a refund on one of the charges, they said they would investigate and call me back. No callback. Credit card company advised me to visit the store as it is an “authorized purchase” so it is the stores issue. I walked in 2 weeks later and they said they don’t have records that far back so there is nothing they could do, despite the fact that I had all my receipts and bank statements. Stole $77 dollars from me, DO NOT TRUST. Plenty of other reputable dispensaries in Orlando.
Great customer service, I’m not a patient or consumer. But I go with my good friend Roger McGuinn and I love the way they treat us like were VIP
Great Experience! Picked up some doorbuster specials Memorial Day weekend. Very happy with in-and-out service and knowledgeable staff...
Tory here is the best! Always helpful! Never had an issue with anything at this location. Better selection than the others also
Brandon was amazing. He referred me to a different brand that I cannot wait to try. The product had trouble scanning and he input it manually. I appreciate his dedication to the sale. Thank you Brandon. Mike the manager was also very nice and helpful
I was quite apprehensive about visiting this store. I had no idea what it would be like.This place looks very clinical and had the friendliest and extremely knowledgeable staff! I can’t say enough about them.I also appreciate and respect the professionalism in this place. It’s just like visiting a doctors office. Keep up the great work!
They are good for the most part but they can't control constant system failure so I can't give you 5 stars because of that but most of the time they try to make up for any errors.
Tory here is the best! Always helpful! Never had an issue with anything at this location. Better selection than the others also.
I love this location. I always come here for what I need. I saw Ivy today and she was very helpful with providing info about the different products. She was very sweet and courteous and I really enjoyed my experience with her. I will definitely be back to this location.
Made my first order at the store and my experience was amazing! The staff are very friendly and informative! Jacob is a kind and helpful conversationalist.
ALWAYS great customer service. I found they don't always have the elite strains but always offer a great value. I bought 2 oz of gas for $180. Can't beat it
Trulieve is awesome!! They always take care of their customers and will make right any issues with products. Best dispensary in FL!
Andres! Great customer service. Took his time breaking down the discounts and made sure I was good before I left. Great experience truly appreciate the assistance from Andres
Always quick and great service. Andres was great at helping me with my order and very informative. Thank you for always providing quality service
Kevin at the front is so helpful! Although some come in with attitudes, Kevin has lots of patience and is very helpful! Thanks Kevin for always being here, even for the ones who aren’t so nice!
I’ve been a customer of this location since February of this year and every single visit has been a success with zero issues. Today I want to leave a review for Robert for his personality and care for what he does. Very vibrant and genuine person that made the transaction a smooth process. Thanks for the quality of products and services you all have provided since day one!
This is the best Trulieve location!! Christian and Mika were so incredibly helpful and nice. The customer service was beyond exceptional. Going to make this my go to store now.
The last few times I've been to Trulieve, I've been lucky enough to get Jacob to assist me. He has amazing customer service and very knowledge. one of the best customer service I ever experienced.Great staff!
Most friendly staff, makes it like talking to friends more then staff at times. They do remember their customers, I personally used to shop around, though they got me, this specific trulieve, and all the promotions, lowest rates, highest potency, THIS is the place to be for your medical needs. I came in during my attacks and they took best care of me. I truly recommend
This location is great! I’ve walked in and done pickup as a patient. Both were quick and efficient. I’ve never waited longer than 10minutes! The people are definitely what make that location special! Thank you to Bethany, Victoria, Kevin, Christian, Corey, and Jacob for an amazing experience every time I come in! All of you are why I continue to come back!
Nice trip to my local Trulieve today. The staff I encountered were friendly and positive, especially Tim who was very knowledgeable and spot on with great selection and recommendation. Always a pleasure stopping by. ✌🏾🌱
Wow! I had a really big order *right before close* and *right before the weekend starts* you guys had every strain that I needed in stock! I was really expecting to substitute for some things that you guys might not have, but I’m glad that I didn’t have to! Whoever is in charge of your managing your shipments, great job!! Also, thank you Chelsea for helping me out today! You’re a radical dame! This Member Berry stannnnnnnk 🥴
This is by far one of my FAVORITE stores! Disney and T.O are an absolute pleasure! T.O will go above and beyond to get the best products for your needs and he will ALWAYS take the time YOU need with him. Disney is so friendly and well educated on the needs of her customers. She was able to instantly answer my questions and find the best fit for me while educating me along the way! Thank you guys for always being wonderful!
For my 1st time experience it was awesome. The location is perfect, the staff is on point and the total environment makes it pleasant to walk in. Can’t wait to go back already.
Absolutely humiliating experience today. The person at the register helping me made a snarky comment about how my ID picture doesn’t look like me. I had to explain that’s what chemo does to you. I’ve never been so embarrassed
I never really was a trulieve person until I stepped foot into this store. The environment alone is so very welcoming. Lucky to always get Mike or Jake and they are always helpful and informative on products. Keep up the good work guys!!!
An employee named Kaye helped me 3/25. I was already in a good mood so when she asked something like 'what can I get you today?' Well, I told her what I was interested in purchasing,, not only did she bring the items I had indicated, she brought along suggestions. Well, I took her up on her suggestions, glad I did, too.I was impressed by her product knowledge and overall manner; she's got great customer skills. Treat her well
This place is punctual, professional, and CLEAN. First, I went online to set up my profile and provide my required information which was simple and easy. Next I made an order online of the product I desired and I received an email and call back within 30-40 minutes on a busy FRIDAY. I go to visit the location and within 6 minutes I was called to make my payment and pick up my product. From the moment I went online to leaving the store was effortless. Everyone was well mannered and professionally dressed and groomed. Kenneth Day (CSA) and Lou (security/ambassador) provided customer service and information with ease and made this visit a 5 star. The physicians at the front desk was also nice and professional with receiving the information they needed and no hassle. Everyone was thankful and simply cared. Beautiful lobby and design as well. Thank you all for just simply caring. Forever my first option moving forward.Kindest Regards,Khalil
The BEST customer service I have ever seen! I’ve been a customer since they’ve opened and every single person I have dealt with has been absolutely top-notch amazing, knowledgeable, professional, caring, helpful, and so kind! Just a pure pleasure to work with! A true example of how a company should run their business! I have nothing but good words to say about this company and everybody that works within this company!!! Nobody told me to write this review and I’m not getting paid for saying this either. I just am writing this out of genuine sincerity that I’ve just never seen a company treat their customers so well!
I recently came in for my first time and had Tory O as my guide! He was very knowledgeable! He helped me out so much and suggested some really awesome items! He made the experience enjoyable and I felt very comfortable there! The environment and experience overall was great! Will always come back! If you want someone who is relatable, friendly and kind, ask for Tory!!!!
I placed a order online and they verified delivery via email with an 11 hr window. They did not show on date scheduled or contact me in any way. Delivery came a day late and one of my purchases was missing.Product is very good.
Trulieve locations are always out of stock on items I need. Also, their website doesn’t show stock counts so most of the time it’s a wasted drive to a Trulieve location. I would advise using another dispensary company.
This is our HOME STORE ,We are so extremely happy with you all.Sunshine Cannabis....There are no words to describe the love I have for you, I believe in you ,my daughter is proof. You are to kind. I CANNOT stress this enough.... I hope you get tired of hearing it from me 😜🤷♀️🤷♀️🤷♀️💚💚 John the Manager and several of the FAMILY 😍 are very good to me,my family and my friends... and,YES ,We are all HAPPY patients ...Thank you ..look for the pics I posted .much love world
I placed an order online and some was out of stock. Nikki M. at this location was so, so great! She was patient, kind, and thorough. She made sure to understand what I was looking for and what could replace my out of stock item. I am not a huge fan of Trulieve in honesty, but with folks like Nikki working at this location, I will make sure to come back. Thank you for your kindness!!
This was my first time visiting a dispensary, so I was a little apprehensive, but the staff here put me at ease. Everyone made me feel so welcome, comfortable, and appreciated! They really take their time and make sure you get exactly what you want/need. I highly recommend a visit here...I will definitely be back! Great job guys!! 💜
I love this location, everything is so nice and smooth in here, super clean and organized, every one is great but JACOB S. Is outstanding, he took the time to help me with my medical issues and help me to find something for my condition. Jacob S. Went above and beyond, he truly made me feel that he care about me as a patient. Thank you Trulieve for having Jacob S. You awesome and so much knowledge, you educated me today. Again, JACOB S. Thank you.
Personally I love coming here. The Employee's are outstanding, and are attentive with my needs. And my favorite part is that they are so kind and that's all I truly ask for. Patience and kindness, So thank you! For your hard work and great guest service.
I took my 85 year old mother who is fighting cancer to this location and Jacob took care of us. Everyone at the location was extremely helpful and super kind and friendly. It was all foreign to both my mother and I and they had such patience w us. Jacob took the time to educate us and get my Mom exactly what she needed. She was having a severe problem w nausea and he was able to help her find some options that worked. They “truly” care about helping. Thank you Jacob for helping my Mom find relief for the first time in a year!!!
Jacob was helpful, knowledgeable and made my shopping experience very comfortable. I will definitely be a returning customer. Thank you Jacob and trulieve.
Love this location everyone is always friendly and helpful. Nadya was amazing! She was quick and efficient, and made my experience that much better being my birthday buddy!!
Super friendly. Super relaxed. The only problem is that they just don’t have a lot of stock on hand. Only a couple of cartridges to choose from. Hopefully, inventory will increase.
great staff. Great products and variety. Nadya help me and we had a great conversation and good tips on editables and truclear. I can't complain I am a happy customer 😊.
Love coming here. The staff is always nice and welcoming. Nadya always remembers me and she's super nice, friendly, and helpful.
This is my number one, my go to dispensary!!! Hands down #1 , specials and quality!!
Great staff. Always very friendly and knowledgeable. Large selection of strains with deals every week. I prefer to shop on mini Mondays for $27 eighths and ground flower Thursdays for $25 a quarter. Just started stocking edibles and compared to other states they are surprising good. Their online ordering could be better. Some days it will say they have nothing in stock but if you walk in they have tons. That can be annoying but other than that I've had nothing but great experiences with Trulieve.
Great staff and clean environment!
There always awesome never a long wait time alexis, nadya, Victoria and Isabel are all great they are always positive and friendly awesome staff i love going there
I love this place!!! All stuff are amazing. Best customer service! Best Trulieve!
Thank you Alexis for making my experience so much better! Honestly I can get stressed or overwhelmed with mini Monday / ground release as a Patient with anxiety. I walked in today very frustrated because the site crashed before I could check out (815)and when I go back there sold out so I pull up at 9 wait and they don’t have enough stock she took time to Listen even if she couldn’t do anything and made the world of a difference. Thank you
Lovely place to stop back pain
Love this location better than all the others. staff is always on point parking is never a problem. Fast wait times
Such a phenomenal experience every single I come into this store. Milena aka Milly in the lobby is such a delight to speak with and she always brightens my day with her kind words. Every single employee here is so awesome to interact with. Tim and Armand always have the inventory on point when I'm there, and always greet me by my name. Yaya, Nadya, and Adrian Reeves are so knowledgeable and friendly. The manager Derekalways has the best recommendations and makes me feel like I'm a part of the family. Recently was helped by Victoria and she went out of her way to make my experience phenomenal. Went in a few days ago and was helped by Andrea. She helped me with my pickup order and ensured that I had everything I wanted. I've been to just about every location Trulieve has in Central Florida, and this is by far my most favorite and hands down the best one!!
This location crushes it. I've been going here since May and the staff seriously knocks it out of the park. When I started going here I didn't know what was what but the staff is so friendly they've educated me a little bit each time I come in. Most recently Victoria V. helped me find strains that are perfect for me and the conditions that I use cannabis to treat. I cannot stress enough that the staff here gets it done every time I come in.Additionally the waits are short, the atmosphere is pleasant and the selection is wide. I will never go anywhere else as long as I live in Orlando.
Second time was a blast! Lucy served me and she was so nice and really new about the products. Really good service Lucy keep it up!.
Love it There....The Staff is Soo Friendly & Helpful.They are Soo Real & Good w Their Clients!!🍀💨
Amazing staff and amazing products every visit. Nivaldo & Nadya are very friendly and helpful. Stay Blessed.
TOTAL WASTE OF TIME! Sends txt messages for deals they don’t have in inventory to try and sell expensive product when you get there. Higher end products are extremely lacking in consistency, SOMETIMES it’s decent. Never worth the price.
The nicest staff around!!! Quick, efficient, and extremely knowledgeable. This location is spacious, welcoming & always SO clean! Highly recommend 🤩
I love the Trulieve experience! I am a new patient and have only been there a handful of times but Amanda and Jacob have been great and I look forward to more positive experiences!
Went to pick up an online order today, utilized their virtual queue and was in the store in under 2 minutes. Everyone had masks on and everyone was spaced out. Nadia was my budtender, and she was the BEST! She was such a delight to work with, and she really went above and beyond to give me a quick and painless checkout process (we all know Trulieve normally sucks at the express pickup situation). Nadia is an asset to the Trulieve team, and they are lucky to have her on the front lines as a product/brand ambassador. Background: I was a long time Trulieve loyalist until last year - the main Orlando Trulieve location has become the worst location across Florida. This caused me to swap to other dispensaries. The Millennia location (and Nadia in particular) have won my business back.
Trulieve does this thing, where they'll sell you 3.5 G of tiny little bottom buds they're called "mini's" and I like the program, the buds at the bottom of the plant are smaller and less potent, but the price makes a big difference. What I don't like, is when I pay full price for 3.5 G and end up getting minis instead of full size buds. It happens all the time, I brought it up with both Orlando locations and with coorporate management, they give me a song and a dance how they're going to contact the Growers and make some changes but nothing happens. It's nice getting the discount on the minis, but it's an insult to my intelligence in a slap in the face when I have to pay full price for the same thing. Trulieve, robs patients of the experience of breaking up their flower and enjoying the aromas when they sell tiny little buds. For patients who use the medication for psychological reasons, this is especially disappointing because the experience is every bit as important as the consumption itself. Not only that, the larger buds at the top of the plant get more light and more nutrients from the plant, and are always better. The only thing I can hope is that some people will see this review and maybe start to call them out on it because one guy complaining about it can't do anything but complain and then keep coming back because none of the other dispensaries even have flower in the first place, or if they do it's these mystery strains. Just because there are some other dispensaries, doesn't mean that anybody actually uses them. Trulieve is the only one, and they know it. That's the great thing about running a monopoly, your customers don't have a choice.
Aranya was super helpful and super nice! She made my first trip to the dispensary a fun and exciting experience. Amazing staff and location to visit for sure!
First time to this location, the whole staff is friendly and the store is clean and well kept. Michelle was my budtender and I had such a nice experience with her. Even with a face mask she was smiling and friendly as ever. I will come back to this location specifically because of her, she was such a joy to be around. Thanks Michelle 💛
First time coming to a dispensary. Jacob was absolutely amazing. Very knowledgeable and informative. The staff as a whole was very friendly as well. Would recommend Trulieve to anyone. Im sure everyone is great but if you stop by Be sure to ask for Jacob
LITERALLY THE BEST! Always come here. Nicest staff ever. Great customer Service. Love coming here !
The staff at Millenia store goes above and beyond my expectations. The customer service is always exceptional. Michelle is a great employee, and she rocks everytime. The place is just a great environment for customers.
Juan is always so nice and helpful! Nadia is there to greet you with a smile (under a mask of course, but you can tell) and a compliment. All around a very welcoming and comfortable environment!
Love this place great staff Jacob was amazing today he literally made my day by taking the time to truly ask how I've been!! He makes a difference. Overall great service very friendly and helpful. Very clean.
As a first time customer, I had a wonderful experience! I felt welcomed by the staff and appreciated the attention to customer service. Amber S. did a great job at explaining how everything worked and familiarizing me with Trulieve's resources! She made sure all of my questions were answered, and even tossed in a complimentary pride lighter! Thank you, Amber!!!
Let me tell something, September 12, 2019 I became a Medical Marijuana Patient in the state of Florida. I have debilitating GI pain I have to deal with on a daily basis. This is why I became a patient.I have been to Pretty much every dispensary you can go to in the Orlando area. Out of everywhere I have been I find Trulieve's Millenia Location to be the most consistent in quality of service. Some of these dispensaries prey on your emotions. Out of the dozens of times I have been to Trulieve, I haven't been let down. Nor have I had to return anything.Their entire staff is extremely reliable, friendly, and are genuinely helpful, Jacob has been tremendously helpful. Going above and beyond answering my questions about the differences between Wax and Shatter, how I can increase duration, and different routes of administration.Considering I have very acute health issues, sometimes you need to place an urgent order for extreme pain relief. I am Thankful for Jacob's existence at this location. Seriously, It has made Trulieve Earn my long-term business. Thank You Jacob for the amazing service you provide me.
Best dispensary!! It’s farther from my house but 100% worth the drive!! Everyone’s always so helpful and friendly. I’ve had Adrian the past couple times and he’s always super knowledgeable about everything and hooks me up with strains I love!
i just found out of this new location and i love to visit! It’s so spacious and clean and the staff is always super friendly! I went a few days ago to return some damaged merchandise and Jacob was wonderful helping me get everything situated! Every visit i’ve had to this location so far has been great, I highly recommend.
Such a phenomenal experience every single I come into this store. Milena aka Milly in the lobby is such a delight to speak with and she always brightens my day with her kind words. Every single employee here is so awesome to interact with. Tim and Armand always have the inventory on point when I'm there, and always greet me by my name. Yaya, Nadya, and Adrian Reeves are so knowledgeable and friendly. The manager Derekalways has the best recommendations and makes me feel like I'm a part of the family. Recently was helped by Victoria and she went out of her way to make my experience phenomenal. I've been to just about every location Trulieve has in Central Florida, and this is by far my most favorite and hands down the best one!!
Love this new store! Everyone is always friendly! I visited today and Amanda K helped me! She was so sweet and was extremely helpful in answering all my questions. I will definitely continue to make the hour drive back to this store! Thank you Amanda!
Had some frustrating experiences at this location thus far.I've tried walk-ins and been forgotten in the queue (then put at the end of the line). Then I tried pick up orders. I've arrived at the store when I was texted my order was ready for pick up, only to find items in my pick up were sold to other customers. Another time, I arrived when notified my order was ready, checked in with the front desk who told me it would be about 20 minutes, then waited in my car. After an hour I went inside to check my place in line and I had been told my order had already been fulfilled. After a back and forth, I had finally convinced the front desk that I had in fact not received my order, so the solution was to put me in the back of the line, where I waited for another 30 minutes.After all of these situations, the manager's only response was to apologize, blame the faulty system, and put me in the end of the line. I'm sure this is an issue that comes from higher up, but that doesn't make it any less frustrating.The silver lining was my patient consultant who offered me a free lighter for the troubles. It's a small gesture, but when the employee with the least control of the situation does more than than the manager with the most control, it says a lot.Tl;dr: New location is nice, but always double/triple check with the front desk so you are not forgotten, otherwise you will be put at the back of the line.
Made my first visit to this location yesterday. Everyone is super friendly, and ready to help. Special thanks to Jacob. Not only was he very knowledgeable about the products, and answered all my questions without hesitation, but he was just a genuinely friendly person to talk to. All in all, one of the best dispensary experiences I've ever had!
First time using the online pickup option through the app and had a very bad experience. We did our order yesterday and we came to pick it up on time. We checked in through the app and waited, but never got notified to come in through a text message or email. Went inside and explained what happened and the host told me that we had to check in and wait another 30 minutes and that he was sorry for what happened. He told us we never got notified cause the contact number was a Puerto Rico number (PR is part of USA by the way). There is no notification through the app that Puerto Rico numbers will not get a ping to come in to pick up order. We have a cancer patient waiting for her medicine due to pain and it was not easy telling her to wait another 30 minutes due to a system error. I feel when the issue is from the system, we should have priority on the waiting list simply because is not fair to wait longer times just because of a systematic error. All of this was at the 4192 Conroy Rd Suite #111 Orlando, FL 32839. We had to leave and cancel the order due to the patient having lots of pain.
Visited today and wasn't a bad experience but interesting location. Very commercialized as it is near the Mall, so traffic is heavy and getting onto the right roads to leave is a challenge.The location for Google brings you to the right building but just look at the right suite. Large waiting area and prompt service. Nothing overly impressive-not extremely fast but not slow.
Just took my 1st trip here and Adrian was amazing he really took time to explain medication and offered some great suggestions. Will definitely return
Lucy Lucy Lucy. The best help I've had at a dispensery in a year. She persuaded me to get a puffco plus. And she was so right. Thanks to Trulieve and Lucy for making me feel so comfortable. Her customer service tops all, thats why the tip jar is always full near her lol. I will always recommend.
Beautiful facility in a great location plus they have a great selection and variety of cannabis.
THIS STORE IS AMAZING!! I had an amazing experience here and love the atmosphere! The entire staff is very friendly and knowledgeable! I will return here very soon one day!!!!