Trulieve Dispensary in Oviedo, FL
Based on 322 reviews
Smuck Y.
1726050494
Don’t be fooled by Amendment 3. It leaves out a crucial piece which is the ability to GROW AT HOME so I don’t have to deal with Trulieve so much. SMH.
Jose V.
1725921363
I just want to give a Thanks to Jill & Morgan they always take care of me and go out of the way to make sure I get good deal thanks again
Nunya B.
1725209377
Going to order from you guys again because rise sucks, everything was good the first several times until my last experience where obviously half my order was short and when I walk back in and tried to explain it they basically gaslit me and lied knowing it's definitely short like 2 days short each pen. Because I was having a bad day with mental health and anxiety and I just let you guys take advantage , instead of standing up for myself which I will be doing from now on!!!I Came back because I got to my car they were like extremely sticky so I thought maybe they leaked, but it happens to be the one same person lying to me and I'm not going to let my mental health get in the way again because you guys screwed me over last time and he knows it.I'm getting what I pay for, unfortunately I have to double-check that it's filled properly from now on before I leave the store, some people do seem more cold/distant than others but this person was just straight up lying to me to get me out the store again!!! Because it was time for him to go home and he couldn't have spent the 2 minutes dealing with an obvious mistake that you could have just switched out.
Jeremy G.
1724153866
Placed an order on 8/19/24 for pick up. Don't let Trulieve fool you they are all games and gimmicks. Manager would not honor the promotion. Called corporate line only for them to tell me that the manager was wrong and that it would apply to my order. You have wasted an hour of my time with this experience...Ever heard of FIFO? No we're Trulieve we do WIFO. Stop messing with people's medicine.
David
1721669038
Jay was very insightful and helped me so much in my purchase and educated me will always choose this diapensary
Riley E.
1717187589
Waste of time. There is a check in counter with no one standing at it. Then you wait....and wait....and wait. Then you leave without buying anything because the Rise or Surterra down the street would have had you in and out in the time it took the person to check me in. Their prices are through the roof too. Thought about telling the other people waiting to drive a little closer to UCF to get their meds.
Sydney R.
1715041822
Been closing 10 minutes early lately, I understand having people come in 10 minutes before you close suck but some of us work odd hours. Never used to be a problem here but lately no one seems like their in a good mood and now closing 10 minutes early.
megan w
1714697923
Evan was so helpful! He gave 5/5 stars customer service, super awesome. Dominic is great too!
Alexander H.
1707504969
Jill was amazing, helpful, informative, and very patient! Highly recommend getting her to help you! Thanks for a great first time experience! *****
Richard F.
1707431060
I have gone to this location and have had a great experience but I feel like in the past few months I tend to have more unpleasant experiences at this location. Some of the staff seem very miserable. It almost feels as if you are bothering them the minute you walk into the door. I’m not sure if they are being overworked and underpaid but there is little to no customer service at this location.
Rose K.
1704572409
Edit: Trulieve is still a great dispensary with good products! This location seems to just need a better closing/second shift team. As long as Dom or Jesse are here, I never have an issue!!Keeping my purchases to earlier in the day, thank you Trulieve CS for taking care of my issue.————-I used to love this location but now I feel like depending on who is working, the customer service has tanked. I had placed an order online for two Grape Kush. Got to the dispo before they informed me they could not see my order and were out of stock of the productI ordered. When I came back again today to exchange, I asked the girl if she could check on what happened with that order and why it was not there for me. Instead of looking at the order on my profile, she just told me “probably because we were out of stock”.Even asking the national customer service line to put in a hold request on an order for me has gone wrong. I don’t know if Trulieve or just this location is changing their standards but it’s been a especially frustrating with all the recent little mess ups. I’m happy to revise my review if I can actually get someone with customer service to look into this and tell me if it’s me, the system or if it’s really just the employees I’ve encountered that causes these issues.I’ll be sad if I have to keep my purchases elsewhere but at this point the headache doesn’t feel worth it.
Aaliyah R.
1704327796
Jill was amazing ! Super friendly and definitely knows what she’s talking about. She recommended new strains and also helped my husband get what he’s always wanted ! Thank You so much! Will come back!! 🙂
J C
1701813721
So you just let your employees talk to the customers like their kids now huh? I walk in there and clearly told the black dude 2 feet away from me I'm a walk in and he asks me if there's any changes and I said I was a walk in and he threw a fit and with a whiney and annoyed tone of voice "you said you was walking in" with the worst attitude and I just left. Stop hiring miserable people who don't have respect or customer service skills, it's seriously not that hard
Alisha M
1701042051
They typically have the best sales if you’re ballin on a budget. I really like how they notice who their regulars are and how they do small gestures of kindness. Thank you trulieve, I always appreciate the attention to detail.
Lindsay Brooke W.
1698010455
Justin is the best! Made what couple have been a bad time (system issue) much better and honestly the customer service made my day 100% better.
C. J. G.
1697236299
Weed is great and the staff is phenomenal but the pick up and wait time issue has gotten out of hand. Over a 30 minute wait for “Express” is absurd!!! Why have the option if you can’t get in and out in 5-10 minutes?? Started going to other places as the wait is not nearly this bad.
Mellowne M.
1693235926
I ‘ve been a Trulieve customer over 3 years. This was, until today, my favorite dispensary despite ALL of the bad things people say. Yes there’s long waits and sometimes crazy things happening but as far as the people who worked there, i never had an issue so i put up with it. Yesterday was a rough day for me. I placed an order and was headed to pick it up and got sick. Came back home and figured I’d just wake up and go first thing this morning. I woke up still unwell but i needed my medicine to get through this day. I check in before i arrive and the wait time says 5 minutes but i know better. I parked my car and waited about 5 minutes before getting the text to come in. Come in, lobby has a few people so i sit. While i wait i see all the deals come on the screen and realize that my mini’s i ordered was on sale. Even better they have other sales too. So i figured i ‘d add things since i already planned on spending it. That was short lived. I get called back by a younger guy who directs me to the older Caucasian dude. Immediately i say hey I’m going to add something to my order. His response in the most passive aggressive way possible was basically that i checked in online under express which means they push me ahead of others and now people are waiting. There is ALWAYS a wait at this location. I’ve even been there when this same guy got pulled to the front of the lobby and served court papers. I’ve never complained about the 5 minute “express” wait online yet i sit in the lobby for over 20 minutes. I’ve dealt with products not being in stock and sales not being respected. In that moment i wanted to walk out. If i wasnt sick, i would have and drove elsewhere. I planned on adding things and ended up taking things off my order and leaving. As of today, i will never step foot in this location again and it will be a VERY long time before i even consider going to Trulieve again. You can thank your employee for that.
MR. D.
1692558522
This place is a scam if you can go to the other locations. First the site shows a deal then you get there and they say there is no Deal. Just wasted an hour waiting and had to walk out. I will never come to this location again. Where i live the store would have made the false advertisement right for the customer. Dont waste your time.
Ryan Z
1691456272
Staff is great here, I always walk in the door and greeted with a genuine smile. They are knowledgeable and smart people. My problem is with the damn point system. They gotta figure out their sales and actually make it possible to use my points. And the fact that the point discount isn’t stackable is absurd. If I spent money for those points let the people use them how they want.
Tiffany w
1690751623
Eh it's ok. Staff is nice and informative. But the company has dumb strict rules. Like if you go with your significant other you can't talk while in the back. 🤷 Like we use the same card when paying, we need to talk. So that's just plain dumb. And the wait is sooo long for a walk in or pick up and the express line is just a joke. It's the same wait 30 minutes or more. It's ridiculous. I prefer surterra bc of this you can be in and out of surterra in 5 min or 10min tops and my husband and I can freely discuss what we're spending together. But anyways If you go here literally plan to be here for an hour. No joke.
Dan B.
1690551588
Clean facility and nice place but charges are always different after ordering online. Of course, always much more because certain items do not qualify for their promotions. Their promotions have so many limitations on them, its difficult to get the value. Finding this place to be costing me an extra 15-20% when I show up to check out. Looking for another dispensary with a little more transparency in their advertising. I feel like its bait and switch everytime I come in.
Nate E.
1688847482
Great place, great staff. The fact that you can order online and pick up in store or have it delivered to your home is pretty amazing too!
It’s me, Meow I’m the problem it’s M.
1686946217
Worst service I ever had. I ll be going back to Longwood to purchase. Rude employees, long waits even if you doExpress pick up, I literally sat there for 30 minutes to pick up while others who walked in after me got in to buy before me!!? Tried to talk to the guy at the front desk twice and was rude, no eye contact. I ended up asking to cancel my order. No apologies, nothing.
Kelly P.
1684105528
Good place with lots of friendly people. So far the product and price has been wonderful. My only issue is that it's very hard to get them on the phone or even in the chat. Improvements to your customer service wait time would greatly improve my experience. Otherwise, I highly recommend!
Diana M.
1681749686
The worst experience of my life. Hirable customer service in the store. I called ahead and asked a few questions about deal's before I went into the store. When I got there the information I was giving was wrong and No One would talk to me about the issues I was having. Anyone reading this stay away from there.
Estevan D.
1679433458
My experience at this location was beyond my expectation . Justin helped me with my visit and his professionalism is without words ! They did good when they chose him to deal with customers . A lady in the front do not recall her name , but she was tatted up, also helped me beyond my expectation . Will definitely see me come back and have won my business !
jody S.
1677001945
This store is always clean and well run. The specific associate that helped me was a thin, short, dark-haired, tattood female. She was very knowledgeable and extremely helpful with her recommendations. She made my day better! Thanks guys and gals!
Thomas C.
1676816537
The staff was friendly and helpful. Nice store. Didn't have the strain I wanted, so they offered a more expensive one for the same price. It was a nice gesture. Pretty short wait as a walk in.
Richard M.
1675097721
Jessie is hands down one of my favorite employees! Very welcoming & knowledgeable. Very nice with customer service he really makes you feel like a friend!!
Chandra L.
1674159648
The Oviedo Trulieve Location is the Best! It's Like Cheers, "Where Everyone Knows Your Name" When I Walk In & I Absolutely Love It! Everyone is Friendly & It Makes the Experience That Much Better. Not to Mention They Have the Best Product & Prices Around!
Krista B.
1673056958
I visit frequently and always have the best experiences at this location particularly! tonight Ruben and Malone were awesome and helped me with every question I had. The whole team is wonderful and knowledgeable, I appreciate them
Stacey R.
1672937998
Carly (most everyone) at Oviedo Store is my angel! She helps direct me to various ways to help me live with Fibromyalgia and chronic fatigue Combo; helping me to get better sleep and energy. I have gotten off of 3 different pharmaceuticals with her help!
ZeeZee E
1666289758
Last week was my first time visiting this location and my experience was amazing! My budtender was Jerran. He was nice and beyond helpful and was able to answer all my questions and made some great suggestions as well! I will definitely be recommending this location to my friends and family in the area.
Red
1663335327
Good products, fast service. But front desk staff could have much better customer service. They seem to not want to interact with customers or give a simple have a nice day on the way out.
Craig L.
1660238794
The Oviedo location is really a top notch team based store. Dominic always has a great attitude and seems to really enjoy his job. He takes extra care to customer relations and is a great reason to continue shopping at the Oviedo location. Thanks, Dominic… keep up the good work!
Cathy L.
1659907725
Thank you...Great service, advice, recommendations from AJ. I used the Topical Lotion and within 10 min my pain scale dropped from about 10 to 4...with just a dab. Loving the results from this productCan't wait to try the others. Thank You Trulieve Team. Everyone from Reception to Check Out was very pleasant. I will be a repeat Customer. And thanks for the cool shirt, it fits perfectly. I will wear it proudly!Thank You Lord for Natural Health Care.God Bless!!Cat Lamb
Alaina C.
1659559876
I had a nice experience with Jerran at the Oviedo location. He was extremely professional and knowledgeable. Very customer service savvy.
Jonathan M.
1659384802
Just wanted to say how much I appreciate the way you guys take care of your patients, my man -think it starts with an “O” but shaved head, to the front rt took great care of me last visit as I have come a custom to with you guys….the order number was 103000025816 on the 31st in case you can figure out who I dealt with that way…Thanks again see ya soon.-Mack
Nicole W
1659209215
Malone gave the best service you could ask for. Very happy. He went went above and beyond and made our day!! Thank you!
Ada-Liss G.
1658970235
Leslie as usual was amazing tonight! She had given me a great tip last week so that I could the get the best deal for my hard earned money. And boy did she deliver! Highly recommend Leslie and her 5 star service!
Robert F
1657812973
This was my first experience with dispensaries and Adrian was able to answer all my questions and provided recommendations based on my needs. The entire staff was very professional and knowledgeable about their product. I never felt rushed and the experience was very comfortable and painless. Thank you Adrian and the rest of the staff for making my first time a pleasure. I will happily purchase from Trulieve Oviedo in the future.
Rose K.
1656456992
A great dispo! Sometimes their inventory does not match the website, but they are at least very good about calling you and letting you know. Jesse is my favorite employee and I always get SO HAPPY to see him working. Great customer service!!
Slowen L.
1655244901
Shout out to Dominic and all the staff at this location. Always friendly and knowledgeable. Ask them for some free swag with your purchase
adam W.
1654890985
Heaven was the most wonderful person to meet and help me with my order and bush is the greatest person in the world and I just wanted to say thank you for taking care of me today….. June 10, 2022 at 3:41 pm
Evie V.
1651009567
Andel (manager) was super helpful and patient today with my exchange. Even looked up a batch report for me to help me decide what to purchase. Staff overall got me in and out in a timely manner, great location.
Kolton S.
1650416008
Jessie is an absolute legend, he did everything in his power to get me the best deal possible and made my visit extremely pleasant even though they were experiencing some technical difficulties. You’re a lucky customer if you get Jessie as your bud tender. 🤘🤘
MrPuggerson
1649560280
During my last visit the staff member that assisted me that day was super helpful and he got me out the door quickly without making me feel rushed at all. Only complaint is that there is an employee there that seems to be either a manager or assistant manager that always has a terrible attitude and she makes the atmosphere tense and tries to rush people out as fast as she can even when there is nobody waiting in the lobby.
Laura B.
1648401353
This is a REAL dispensary. The flower is fresh and weighs like it should. Try all strains and ask the hosts about any product as they are knowledge and I always learn something new w every visit. They truly care here!
Manuel R.
1648142160
Great location and friendly staff! make sure you ask for Jessy very knowledgeable on all products and makes decision-making easy. This is my new go to location.
Richard M.
1648124856
This place is a very clean,well organized and the people are very polite. Everything goes fast when it comes to waiting. So I'd definitely recommend you
Dustin “Dusty Doot” F.
1645751825
I’m really not the greatest fan of this company, just because of situations I’ve experienced with them in their product. However this location was super great when I went recently! Decent staff, decent products!
Judy L.
1644280287
Marcos was great! Heintroduced to a few things I would not have considered to try and explained the benefits of the products. I will definitely take his advice and try a few of the suggestions.Shout out to Bush as well. Great team at that store.
Aleks D.
1643945913
Ive been coming here for a while now and the service is always great, I'd say its the best Trulieve in Orlando with the best staff. Today though, I was given a brief lesson on a strain name and its origins, as well as a cool sticker and necklace, by Heaven. Get her a raise asap!
NottyVonDutch M.
1643602248
A big thank you to HEAVEN at Oviedo location! Thanks for making my experience rad, by helping me understand my patient rewards and discounts, and find the best product for my medicinal needs. This woman deserves a raise, so patient and kind too:)
Edgard Vazquez B.
1642723270
Excellent service! Andres dispensed my medication. He really knew what he was talking about and gave great recommendations! A lot of variety The Dispensary is easy to locate and to go. Employees are friendly compared to other dispensaries. 100% recommend
Curtis B.
1642615792
An incredibly welcoming and informative experience. All the staff were friendly and incredibly knowledgeable. Shout-out to Reuben for being the best!Follow up: Just came back again and was helped by the amazing Simone! Truly top-notch service here
Dana P.
1642526809
This Oviedo store is the hidden gem of TL. I always get personal time and attention to my medical need. I get positive answers to my questions. Additionally, in the minimal interaction I have had with the management there, they mirror the Ginuwine enthusiasm of the employees. The best thing you can do for them, is take the time to learn how, how long, and to what effect each of the strains have on you. More information you give them the better decision they can help you make for you. Thank you Oviedo store, keep up the good work. It is worth the extra 10 min drive.
Shooter98
1642209453
Just got my med card & melvin/Marvin was so understanding & really took the time to help me decide what would be best for me. I am 100% coming back here! Even the security guard in front & the girl who checked me in were so eager & encouraging as I was so nervous going in. Very clean, please to the eye, & extremely organized store. 10/10 would recommend!
Steven M
1640870590
I’ve been here a hand full of times. My favorite spot to buy all my medication!. Always have a vast variety of bud and all other products. Their worker Autumn is super knowledgeable and nice! If you have questions she’s the one! Everyone Cares about the patients that walk in. Kudos! Also Audres is on top of his game along with the rest of the Oviedo squad! Super nice and knowledgeable. You will have a great experience talking and going to this location!
Stacie SG K.
1640737623
Favorite location - (Dan, Jesse & Margo) excellent customer service & always have plenty of inventory even with new product drops. Entire staff is great @ this location. You can tell they love working with each other.
Tom H.
1640355695
I went to this location for the first time and everyone was very helpful and welcoming. I had Autumn today and she was able to find all the product I needed and helped me understand how to use it. Excellent service from this store!
Rachel M.
1640136696
The stuff at this location is always super friendly and helpful! I had a problem with my order today and Kyle was great help getting my order fixed. He was fast and understand about what I needed; I was taken care of really quickly and with a great attitude.
Max G.
1638228169
Amazing place, amazing people. Always love to go in and get my medicine because the staff is very cooperative and friendly. They always make sure that your experience is smooth and your needs are met. Love coming in and I’d give 10 stars if I could!
Jaime R.
1636512174
Stopped by to register my grandfather with them and to pick up his first medicine batch and got to say Andres was helpful explaining what to expect. The service was quick and efficient and the site was clean and organized. Felt welcomed as a caregiver, unfortunately I can’t say the same about the Winter Park location on our second visit.
benbrotherben
1635014500
Happy to see a Trulieve location open up in my hometown. Juan helped me out and made my experience fun and enjoyable. Juan is very knowledgeable about the different strains and helped me pick out the right products for my needs. He also enlightened me about CanPay and now that’s all I use for my purchases. Keep up the great work.
Erlik
1634742298
Trulieve has the best dispensaries in Florida. This location is easily my favorite. A big part of that is quick and easy service provided by people who are helpful, kind, and most of all knowledgeable. Juan helped me today and I threw him for a loop for a second and he was on top of it immediately. These guys go above and beyond for their customers. If you’re new to cannabis and want to learn to treat your ailments as effectively Trulieve is the way to go. Outstanding job guys.
Sofia M.
1634418684
I had a great experience here that I just had to write about. Margo helped me out finding some flower with terpenes that would help to relieve my anxiety. It really helped ! She also recommended me some concentrate that I had never tried before and I went home to try it and I loved it 🙂 Margo knows her stuff, highly recommend seeing her !
Alison W.
1634071600
I had a great time at Trulieve. Autumn was extremely knowledgeable with all of the products and recommended just what I was looking for. Their guidance and excellent customer service has definitely made me a loyal and appreciative customer. Thanks Autumn!
Jacob S.
1633364356
New favorite dispensary. The employees are helpful and constantly in good spirits. I feel very welcome here. Definitely recommend going here.
Panja R
1632885248
Just had one of the best experiences in Trulieve. Juan up front was entertaining as we talked about my Attack on Titan shirt. In the back, Kyle H. was my bud tender. He was informative about sales. Also very patient when I realized CanPay had a new app and had to update it to use it. I recommend this location (just please get more concentrates).
Amber L.
1632834411
Shay helped me on Saturday and she was so incredibly helpful and informative. She told me about multiple products and helped me choose exactly what I was looking for. Truly an amazing worker. Keep it up!!
7505 Red Bug Lake Rd
Oviedo, FL 32765
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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TRULIEVE Cannabis Discounts
- 1st Time Customer: 60% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 40% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
- Veterans Discount: 20% Off ( Stackable Up To 30% Off)
- Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
- SNAP Discount: 10% Off (Stackable up To 30% Off)
- Birthday Discount: 25% Off Purchase (Not Stackable)
- Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
- Pediatric Discount: 20% Off (Stackable up to 30% Off)
- Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
- Refer A Friend: Both Receive 50% Off
- Visit Trulieve’s Home Page
ABOUT THIS DISPENSARY
Trulieve, located at 7505 Red Bug Lake Rd in Oviedo, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: No
Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.
License Number: MMTC-2015-0005
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in Oviedo does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Trulieve
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Trulieve
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in Oviedo online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 322 reviews
Smuck Y.
1726050494
Don’t be fooled by Amendment 3. It leaves out a crucial piece which is the ability to GROW AT HOME so I don’t have to deal with Trulieve so much. SMH.
Jose V.
1725921363
I just want to give a Thanks to Jill & Morgan they always take care of me and go out of the way to make sure I get good deal thanks again
Nunya B.
1725209377
Going to order from you guys again because rise sucks, everything was good the first several times until my last experience where obviously half my order was short and when I walk back in and tried to explain it they basically gaslit me and lied knowing it's definitely short like 2 days short each pen. Because I was having a bad day with mental health and anxiety and I just let you guys take advantage , instead of standing up for myself which I will be doing from now on!!!I Came back because I got to my car they were like extremely sticky so I thought maybe they leaked, but it happens to be the one same person lying to me and I'm not going to let my mental health get in the way again because you guys screwed me over last time and he knows it.I'm getting what I pay for, unfortunately I have to double-check that it's filled properly from now on before I leave the store, some people do seem more cold/distant than others but this person was just straight up lying to me to get me out the store again!!! Because it was time for him to go home and he couldn't have spent the 2 minutes dealing with an obvious mistake that you could have just switched out.
Jeremy G.
1724153866
Placed an order on 8/19/24 for pick up. Don't let Trulieve fool you they are all games and gimmicks. Manager would not honor the promotion. Called corporate line only for them to tell me that the manager was wrong and that it would apply to my order. You have wasted an hour of my time with this experience...Ever heard of FIFO? No we're Trulieve we do WIFO. Stop messing with people's medicine.
David
1721669038
Jay was very insightful and helped me so much in my purchase and educated me will always choose this diapensary
Riley E.
1717187589
Waste of time. There is a check in counter with no one standing at it. Then you wait....and wait....and wait. Then you leave without buying anything because the Rise or Surterra down the street would have had you in and out in the time it took the person to check me in. Their prices are through the roof too. Thought about telling the other people waiting to drive a little closer to UCF to get their meds.
Sydney R.
1715041822
Been closing 10 minutes early lately, I understand having people come in 10 minutes before you close suck but some of us work odd hours. Never used to be a problem here but lately no one seems like their in a good mood and now closing 10 minutes early.
megan w
1714697923
Evan was so helpful! He gave 5/5 stars customer service, super awesome. Dominic is great too!
Alexander H.
1707504969
Jill was amazing, helpful, informative, and very patient! Highly recommend getting her to help you! Thanks for a great first time experience! *****
Richard F.
1707431060
I have gone to this location and have had a great experience but I feel like in the past few months I tend to have more unpleasant experiences at this location. Some of the staff seem very miserable. It almost feels as if you are bothering them the minute you walk into the door. I’m not sure if they are being overworked and underpaid but there is little to no customer service at this location.
Rose K.
1704572409
Edit: Trulieve is still a great dispensary with good products! This location seems to just need a better closing/second shift team. As long as Dom or Jesse are here, I never have an issue!!Keeping my purchases to earlier in the day, thank you Trulieve CS for taking care of my issue.————-I used to love this location but now I feel like depending on who is working, the customer service has tanked. I had placed an order online for two Grape Kush. Got to the dispo before they informed me they could not see my order and were out of stock of the productI ordered. When I came back again today to exchange, I asked the girl if she could check on what happened with that order and why it was not there for me. Instead of looking at the order on my profile, she just told me “probably because we were out of stock”.Even asking the national customer service line to put in a hold request on an order for me has gone wrong. I don’t know if Trulieve or just this location is changing their standards but it’s been a especially frustrating with all the recent little mess ups. I’m happy to revise my review if I can actually get someone with customer service to look into this and tell me if it’s me, the system or if it’s really just the employees I’ve encountered that causes these issues.I’ll be sad if I have to keep my purchases elsewhere but at this point the headache doesn’t feel worth it.
Aaliyah R.
1704327796
Jill was amazing ! Super friendly and definitely knows what she’s talking about. She recommended new strains and also helped my husband get what he’s always wanted ! Thank You so much! Will come back!! 🙂
J C
1701813721
So you just let your employees talk to the customers like their kids now huh? I walk in there and clearly told the black dude 2 feet away from me I'm a walk in and he asks me if there's any changes and I said I was a walk in and he threw a fit and with a whiney and annoyed tone of voice "you said you was walking in" with the worst attitude and I just left. Stop hiring miserable people who don't have respect or customer service skills, it's seriously not that hard
Alisha M
1701042051
They typically have the best sales if you’re ballin on a budget. I really like how they notice who their regulars are and how they do small gestures of kindness. Thank you trulieve, I always appreciate the attention to detail.
Lindsay Brooke W.
1698010455
Justin is the best! Made what couple have been a bad time (system issue) much better and honestly the customer service made my day 100% better.
C. J. G.
1697236299
Weed is great and the staff is phenomenal but the pick up and wait time issue has gotten out of hand. Over a 30 minute wait for “Express” is absurd!!! Why have the option if you can’t get in and out in 5-10 minutes?? Started going to other places as the wait is not nearly this bad.
Mellowne M.
1693235926
I ‘ve been a Trulieve customer over 3 years. This was, until today, my favorite dispensary despite ALL of the bad things people say. Yes there’s long waits and sometimes crazy things happening but as far as the people who worked there, i never had an issue so i put up with it. Yesterday was a rough day for me. I placed an order and was headed to pick it up and got sick. Came back home and figured I’d just wake up and go first thing this morning. I woke up still unwell but i needed my medicine to get through this day. I check in before i arrive and the wait time says 5 minutes but i know better. I parked my car and waited about 5 minutes before getting the text to come in. Come in, lobby has a few people so i sit. While i wait i see all the deals come on the screen and realize that my mini’s i ordered was on sale. Even better they have other sales too. So i figured i ‘d add things since i already planned on spending it. That was short lived. I get called back by a younger guy who directs me to the older Caucasian dude. Immediately i say hey I’m going to add something to my order. His response in the most passive aggressive way possible was basically that i checked in online under express which means they push me ahead of others and now people are waiting. There is ALWAYS a wait at this location. I’ve even been there when this same guy got pulled to the front of the lobby and served court papers. I’ve never complained about the 5 minute “express” wait online yet i sit in the lobby for over 20 minutes. I’ve dealt with products not being in stock and sales not being respected. In that moment i wanted to walk out. If i wasnt sick, i would have and drove elsewhere. I planned on adding things and ended up taking things off my order and leaving. As of today, i will never step foot in this location again and it will be a VERY long time before i even consider going to Trulieve again. You can thank your employee for that.
MR. D.
1692558522
This place is a scam if you can go to the other locations. First the site shows a deal then you get there and they say there is no Deal. Just wasted an hour waiting and had to walk out. I will never come to this location again. Where i live the store would have made the false advertisement right for the customer. Dont waste your time.
Ryan Z
1691456272
Staff is great here, I always walk in the door and greeted with a genuine smile. They are knowledgeable and smart people. My problem is with the damn point system. They gotta figure out their sales and actually make it possible to use my points. And the fact that the point discount isn’t stackable is absurd. If I spent money for those points let the people use them how they want.
Tiffany w
1690751623
Eh it's ok. Staff is nice and informative. But the company has dumb strict rules. Like if you go with your significant other you can't talk while in the back. 🤷 Like we use the same card when paying, we need to talk. So that's just plain dumb. And the wait is sooo long for a walk in or pick up and the express line is just a joke. It's the same wait 30 minutes or more. It's ridiculous. I prefer surterra bc of this you can be in and out of surterra in 5 min or 10min tops and my husband and I can freely discuss what we're spending together. But anyways If you go here literally plan to be here for an hour. No joke.
Dan B.
1690551588
Clean facility and nice place but charges are always different after ordering online. Of course, always much more because certain items do not qualify for their promotions. Their promotions have so many limitations on them, its difficult to get the value. Finding this place to be costing me an extra 15-20% when I show up to check out. Looking for another dispensary with a little more transparency in their advertising. I feel like its bait and switch everytime I come in.
Nate E.
1688847482
Great place, great staff. The fact that you can order online and pick up in store or have it delivered to your home is pretty amazing too!
It’s me, Meow I’m the problem it’s M.
1686946217
Worst service I ever had. I ll be going back to Longwood to purchase. Rude employees, long waits even if you doExpress pick up, I literally sat there for 30 minutes to pick up while others who walked in after me got in to buy before me!!? Tried to talk to the guy at the front desk twice and was rude, no eye contact. I ended up asking to cancel my order. No apologies, nothing.
Kelly P.
1684105528
Good place with lots of friendly people. So far the product and price has been wonderful. My only issue is that it's very hard to get them on the phone or even in the chat. Improvements to your customer service wait time would greatly improve my experience. Otherwise, I highly recommend!
Diana M.
1681749686
The worst experience of my life. Hirable customer service in the store. I called ahead and asked a few questions about deal's before I went into the store. When I got there the information I was giving was wrong and No One would talk to me about the issues I was having. Anyone reading this stay away from there.
Estevan D.
1679433458
My experience at this location was beyond my expectation . Justin helped me with my visit and his professionalism is without words ! They did good when they chose him to deal with customers . A lady in the front do not recall her name , but she was tatted up, also helped me beyond my expectation . Will definitely see me come back and have won my business !
jody S.
1677001945
This store is always clean and well run. The specific associate that helped me was a thin, short, dark-haired, tattood female. She was very knowledgeable and extremely helpful with her recommendations. She made my day better! Thanks guys and gals!
Thomas C.
1676816537
The staff was friendly and helpful. Nice store. Didn't have the strain I wanted, so they offered a more expensive one for the same price. It was a nice gesture. Pretty short wait as a walk in.
Richard M.
1675097721
Jessie is hands down one of my favorite employees! Very welcoming & knowledgeable. Very nice with customer service he really makes you feel like a friend!!
Chandra L.
1674159648
The Oviedo Trulieve Location is the Best! It's Like Cheers, "Where Everyone Knows Your Name" When I Walk In & I Absolutely Love It! Everyone is Friendly & It Makes the Experience That Much Better. Not to Mention They Have the Best Product & Prices Around!
Krista B.
1673056958
I visit frequently and always have the best experiences at this location particularly! tonight Ruben and Malone were awesome and helped me with every question I had. The whole team is wonderful and knowledgeable, I appreciate them
Stacey R.
1672937998
Carly (most everyone) at Oviedo Store is my angel! She helps direct me to various ways to help me live with Fibromyalgia and chronic fatigue Combo; helping me to get better sleep and energy. I have gotten off of 3 different pharmaceuticals with her help!
ZeeZee E
1666289758
Last week was my first time visiting this location and my experience was amazing! My budtender was Jerran. He was nice and beyond helpful and was able to answer all my questions and made some great suggestions as well! I will definitely be recommending this location to my friends and family in the area.
Red
1663335327
Good products, fast service. But front desk staff could have much better customer service. They seem to not want to interact with customers or give a simple have a nice day on the way out.
Craig L.
1660238794
The Oviedo location is really a top notch team based store. Dominic always has a great attitude and seems to really enjoy his job. He takes extra care to customer relations and is a great reason to continue shopping at the Oviedo location. Thanks, Dominic… keep up the good work!
Cathy L.
1659907725
Thank you...Great service, advice, recommendations from AJ. I used the Topical Lotion and within 10 min my pain scale dropped from about 10 to 4...with just a dab. Loving the results from this productCan't wait to try the others. Thank You Trulieve Team. Everyone from Reception to Check Out was very pleasant. I will be a repeat Customer. And thanks for the cool shirt, it fits perfectly. I will wear it proudly!Thank You Lord for Natural Health Care.God Bless!!Cat Lamb
Alaina C.
1659559876
I had a nice experience with Jerran at the Oviedo location. He was extremely professional and knowledgeable. Very customer service savvy.
Jonathan M.
1659384802
Just wanted to say how much I appreciate the way you guys take care of your patients, my man -think it starts with an “O” but shaved head, to the front rt took great care of me last visit as I have come a custom to with you guys….the order number was 103000025816 on the 31st in case you can figure out who I dealt with that way…Thanks again see ya soon.-Mack
Nicole W
1659209215
Malone gave the best service you could ask for. Very happy. He went went above and beyond and made our day!! Thank you!
Ada-Liss G.
1658970235
Leslie as usual was amazing tonight! She had given me a great tip last week so that I could the get the best deal for my hard earned money. And boy did she deliver! Highly recommend Leslie and her 5 star service!
Robert F
1657812973
This was my first experience with dispensaries and Adrian was able to answer all my questions and provided recommendations based on my needs. The entire staff was very professional and knowledgeable about their product. I never felt rushed and the experience was very comfortable and painless. Thank you Adrian and the rest of the staff for making my first time a pleasure. I will happily purchase from Trulieve Oviedo in the future.
Rose K.
1656456992
A great dispo! Sometimes their inventory does not match the website, but they are at least very good about calling you and letting you know. Jesse is my favorite employee and I always get SO HAPPY to see him working. Great customer service!!
Slowen L.
1655244901
Shout out to Dominic and all the staff at this location. Always friendly and knowledgeable. Ask them for some free swag with your purchase
adam W.
1654890985
Heaven was the most wonderful person to meet and help me with my order and bush is the greatest person in the world and I just wanted to say thank you for taking care of me today….. June 10, 2022 at 3:41 pm
Evie V.
1651009567
Andel (manager) was super helpful and patient today with my exchange. Even looked up a batch report for me to help me decide what to purchase. Staff overall got me in and out in a timely manner, great location.
Kolton S.
1650416008
Jessie is an absolute legend, he did everything in his power to get me the best deal possible and made my visit extremely pleasant even though they were experiencing some technical difficulties. You’re a lucky customer if you get Jessie as your bud tender. 🤘🤘
MrPuggerson
1649560280
During my last visit the staff member that assisted me that day was super helpful and he got me out the door quickly without making me feel rushed at all. Only complaint is that there is an employee there that seems to be either a manager or assistant manager that always has a terrible attitude and she makes the atmosphere tense and tries to rush people out as fast as she can even when there is nobody waiting in the lobby.
Laura B.
1648401353
This is a REAL dispensary. The flower is fresh and weighs like it should. Try all strains and ask the hosts about any product as they are knowledge and I always learn something new w every visit. They truly care here!
Manuel R.
1648142160
Great location and friendly staff! make sure you ask for Jessy very knowledgeable on all products and makes decision-making easy. This is my new go to location.
Richard M.
1648124856
This place is a very clean,well organized and the people are very polite. Everything goes fast when it comes to waiting. So I'd definitely recommend you
Dustin “Dusty Doot” F.
1645751825
I’m really not the greatest fan of this company, just because of situations I’ve experienced with them in their product. However this location was super great when I went recently! Decent staff, decent products!
Judy L.
1644280287
Marcos was great! Heintroduced to a few things I would not have considered to try and explained the benefits of the products. I will definitely take his advice and try a few of the suggestions.Shout out to Bush as well. Great team at that store.
Aleks D.
1643945913
Ive been coming here for a while now and the service is always great, I'd say its the best Trulieve in Orlando with the best staff. Today though, I was given a brief lesson on a strain name and its origins, as well as a cool sticker and necklace, by Heaven. Get her a raise asap!
NottyVonDutch M.
1643602248
A big thank you to HEAVEN at Oviedo location! Thanks for making my experience rad, by helping me understand my patient rewards and discounts, and find the best product for my medicinal needs. This woman deserves a raise, so patient and kind too:)
Edgard Vazquez B.
1642723270
Excellent service! Andres dispensed my medication. He really knew what he was talking about and gave great recommendations! A lot of variety The Dispensary is easy to locate and to go. Employees are friendly compared to other dispensaries. 100% recommend
Curtis B.
1642615792
An incredibly welcoming and informative experience. All the staff were friendly and incredibly knowledgeable. Shout-out to Reuben for being the best!Follow up: Just came back again and was helped by the amazing Simone! Truly top-notch service here
Dana P.
1642526809
This Oviedo store is the hidden gem of TL. I always get personal time and attention to my medical need. I get positive answers to my questions. Additionally, in the minimal interaction I have had with the management there, they mirror the Ginuwine enthusiasm of the employees. The best thing you can do for them, is take the time to learn how, how long, and to what effect each of the strains have on you. More information you give them the better decision they can help you make for you. Thank you Oviedo store, keep up the good work. It is worth the extra 10 min drive.
Shooter98
1642209453
Just got my med card & melvin/Marvin was so understanding & really took the time to help me decide what would be best for me. I am 100% coming back here! Even the security guard in front & the girl who checked me in were so eager & encouraging as I was so nervous going in. Very clean, please to the eye, & extremely organized store. 10/10 would recommend!
Steven M
1640870590
I’ve been here a hand full of times. My favorite spot to buy all my medication!. Always have a vast variety of bud and all other products. Their worker Autumn is super knowledgeable and nice! If you have questions she’s the one! Everyone Cares about the patients that walk in. Kudos! Also Audres is on top of his game along with the rest of the Oviedo squad! Super nice and knowledgeable. You will have a great experience talking and going to this location!
Stacie SG K.
1640737623
Favorite location - (Dan, Jesse & Margo) excellent customer service & always have plenty of inventory even with new product drops. Entire staff is great @ this location. You can tell they love working with each other.
Tom H.
1640355695
I went to this location for the first time and everyone was very helpful and welcoming. I had Autumn today and she was able to find all the product I needed and helped me understand how to use it. Excellent service from this store!
Rachel M.
1640136696
The stuff at this location is always super friendly and helpful! I had a problem with my order today and Kyle was great help getting my order fixed. He was fast and understand about what I needed; I was taken care of really quickly and with a great attitude.
Max G.
1638228169
Amazing place, amazing people. Always love to go in and get my medicine because the staff is very cooperative and friendly. They always make sure that your experience is smooth and your needs are met. Love coming in and I’d give 10 stars if I could!
Jaime R.
1636512174
Stopped by to register my grandfather with them and to pick up his first medicine batch and got to say Andres was helpful explaining what to expect. The service was quick and efficient and the site was clean and organized. Felt welcomed as a caregiver, unfortunately I can’t say the same about the Winter Park location on our second visit.
benbrotherben
1635014500
Happy to see a Trulieve location open up in my hometown. Juan helped me out and made my experience fun and enjoyable. Juan is very knowledgeable about the different strains and helped me pick out the right products for my needs. He also enlightened me about CanPay and now that’s all I use for my purchases. Keep up the great work.
Erlik
1634742298
Trulieve has the best dispensaries in Florida. This location is easily my favorite. A big part of that is quick and easy service provided by people who are helpful, kind, and most of all knowledgeable. Juan helped me today and I threw him for a loop for a second and he was on top of it immediately. These guys go above and beyond for their customers. If you’re new to cannabis and want to learn to treat your ailments as effectively Trulieve is the way to go. Outstanding job guys.
Sofia M.
1634418684
I had a great experience here that I just had to write about. Margo helped me out finding some flower with terpenes that would help to relieve my anxiety. It really helped ! She also recommended me some concentrate that I had never tried before and I went home to try it and I loved it 🙂 Margo knows her stuff, highly recommend seeing her !
Alison W.
1634071600
I had a great time at Trulieve. Autumn was extremely knowledgeable with all of the products and recommended just what I was looking for. Their guidance and excellent customer service has definitely made me a loyal and appreciative customer. Thanks Autumn!
Jacob S.
1633364356
New favorite dispensary. The employees are helpful and constantly in good spirits. I feel very welcome here. Definitely recommend going here.
Panja R
1632885248
Just had one of the best experiences in Trulieve. Juan up front was entertaining as we talked about my Attack on Titan shirt. In the back, Kyle H. was my bud tender. He was informative about sales. Also very patient when I realized CanPay had a new app and had to update it to use it. I recommend this location (just please get more concentrates).
Amber L.
1632834411
Shay helped me on Saturday and she was so incredibly helpful and informative. She told me about multiple products and helped me choose exactly what I was looking for. Truly an amazing worker. Keep it up!!
