Everyone at the front desk and around was extremely friendly. Ashton who checked us out was BEYOND rude. He couldn’t be... bothered to answer any questions and made us feel unwelcome. Highly recommend they fire him and get someone else who can answer questions without an attitude and make customers feel welcome to shop.read more
Had a great experience at the trulieve Palm Beach gardens location. David was taking care of me and went above and... beyond to explain and answer the questions I had. He didn't make you feel rushed and made the whole experience extremely comfortable. Also being a veteran myself it's awesome to hear he's fighting for veterans rights in the Cannabis community. All around A+++ would definitely recommend visiting this location, one of the best in South Florida!read more
So on Friday I came to pick up my order and that day all the staff was so friendly, up beat, and knowledgeable. I went... to Bob to complete my order and he was the best employee ever!!!!! He was so helpful, and answered all of my questions! The tall gentleman that was with him was very helpful as well! (I didn’t catch his name!) but seriously they made my night and definitely have me coming back!!! It makes a huge difference because the first time ever going to Trulieve wasn’t the best experience. So Bob really turned that around!!!!I also stopped in yesterday and Derek helped me and he was so helpful and nice! He knew about the products I asked about too!!!!read more
Was referred here by a neighbor and the staff is great. Amelia helped me out on my first visit & Art the manager was... also extremely helpful & knowledgeable. The only comment I will make is that the parking lot was trashed. Litter fills the grass & parking lot. Some empty bottles, Trulieve bags & empty containers. The inside and storefront are clean cut & nice. I suggest having someone tend to it throughout the day. Thank you again Amelia, Art & the PBG team!read more
A great place to get your meds. Parking lot situation could be better, but service is quick, friendly, and efficient.... The entire staff is friendly and knowledgeable. I’ve been helped by Abigail a few times and she always takes great care of me and helps me find the best products for my needs!read more
This store hires great people and has a positive vibe! I always enjoy the people who help me out here and get great... advice even when they're busy. Even better, they seem to appreciate good employees, Brandon has always been super accommodating at the counter and puts in an extra effort to help and now it seems he's manager, super nice to see hard work rewarded!read more
Gabrielle (Gabby) is amazing! Quickest check out ever! Thank you to Brandon at the front counter also! Will definitely... recommend 👌read more
This Trulieve is EXCEPTIONAL, the staff is friendly and efficient, the building is nice and clean. Special shout out to... Caroline and Tyler for being super stars and making me feel so special as a patient 🙂 they deserve raises!read more
Arthur and his remarkable crew make any growing pains out this location may have had in previous reviews. Make no... mistake, any visit to the TruLieve Northlake location is a pleasure.This area can become very busy during rush hour time, but the staff are graceful under pressure and keep everything moving professionally. TL has done a great job mitigating wait times at these kinds of small locations.Arthur is a great leader and cannabis campaigner who has empowered his staff with his infectious charm and charisma - I feel like I can always stick around for a chat with the great people here but best to get out and keep the line moving!Thanks always! 🌴read more
Love this location. David is very helpful and extremely knowledgeable about all the products. He gives great... recommendations and feedback. I’ve been thrilled with every product he’s recommended thus far. It’s always a pleasure working with him. Management material right there.read more
Arthur has been working at every Trulieve I have shopped at. I am not purposely stalking him, but it seems wherever he... goes becomes my favorite Trulieve!!! He is polite, knowledgeable, patient and honest. I once left my wallet at the store. He found it and called me in minutes! Because of Arthur I will only shop at Palm Beach Gardens!read more
Awesome friendly, knowledgeable, helpful staff.Great selection, quality and product.David helped me out during my... visit & I could not be happier with his diect customer service and knowledge. Definitely returning in the future!!read more
This location has been a true blessing since it opened. Arthur & David have gone above and beyond to ensure my Nana and... I are always well informed & taken care of. It's refreshing to go into an establishment where all employees and managers truly enjoy their jobs and care about their customers/patients. We shop here very frequently and are always treated like family, 10/10 recommend.read more
Always my #1 store to go to here in palm beach.Always efficient, friendly and have great deals.Today I was helped by... the beautiful amber, not only was she nice and approachable but she also updated me with some information about my account that was super helpful. Overall had a great experience today.read more
Great staff at this location. Ciara was excellent, not only was she friendly but she listened to what looking for and... was able to guide in in my purchase.read more
visited the store on 6/29/22 Amber was my "budtender" she did an amazing job, and was very informative on all my... questions and concerns about my purchases. As well as making sure i got the "Bang for my Buck" Eddy was also an amazing worker with a Positive attitude and always making everyone feel like family. GO TRULIEVE!!!read more
Arthur and his remarkable crew have straightened any growing pains out this location may have had in previous reviews.... Make no mistake, any visit to the TruLieve Northlake location is a pleasure.This area can become very busy during rush hour time, but the staff are graceful under pressure and keep everything moving professionally. TL has done a great job mitigating wait times at these kinds of small locations.Arthur is a great leader and cannabis campaigner who has empowered his staff with his infectious charm and charisma - I feel like I can always stick around for a chat with the great people here but best to get out and keep the line moving!Thanks always! 🌴read more
Love this place!!!! My number 1 dispensary. I live everything from the pens to the edibles. Staff are always friendly... and upbeat.read more
BEST DISPENSARY IN SOUTH FLORIDA! This place is a complete vibe due to great management and pleasant, helpful... associates. One love!read more
The store is fine and friendly. The website is horrible. It's is not user friendly. It is confusing and the categories... for purchases are misleading. Any "type" you choose will not limit your options to just the single type you click on. The choices for organizing are very limited. I mean really an A-Z would help me keep track of what I am scrolling through at least. And highest to lowest but no low - high. Also I cannot find the "express" anywhere on the websites and when I asked the new employees could not tell me. No promblem you don't have to know everything. BUT YOU NEED ASK FOR HELP not just act like i am not here. I would not go to this place if I had a choice. But given my current geographic location it is the only one within a 20 minute drive. The weed is OK. Serenity in Jupiter farms has better weeds and better pricing.read more
I like this dispensary. It's clean, they're friendly and knowledgeable. A little pricey but there are always discounts... and points you can use so it brings down the price and the quality worth it 🤙read more
Best deals and service. Was a MedMen loyal customer until I found out about Trulieve. I haven't gone elsewhere since.... LOVE 'EM!Update 3/8/22: Just renewed my card and they gave me 50% off my $150 purchase cause of it and will every time I renew it!read more
I tried to use the website. That experience is a 1/5. The rep provided copy + paste answers, at best.At the physical... location I had a very nice experience! From the moment I walked in the door the staff was very kind and polite. The whole process from start to finish was very smooth, clean and friendly. I won't use their website again, but I had a great store experience.read more
Amazing products and deals all the time! The employees are the absolute best and give above and beyond service taking... their time to meet each person's needs. Love them!!read more
Best deals and service. Was a MedMen loyal customer until I found out about Trulieve. I haven't gone elsewhere since.... LOVE 'EM!read more
Fair pricing! Always a sale! Great customer service! Quality products! 5 stars!
Fast service. You can't expect to walk-in on a sale day and go straight thru the doors. But PBG always put in the... efforts to get people in and out even though I noticed they're shorter on staff. Defiantly will be back for some more Black Tuna.read more
Very slow with getting people in and out? And run out of product alot to. Staff very nice though
Love this place! Bangin deals all the time, always well stoked with a variety of products. Staff is always so nice.... Went in on Christmas Eve and Nick helped me. So friendly and accommodating. This will always be my first choice dispensary.read more
This place is great for anything you need for medical marijuana it’s the only one in palm beach gardens which I love so... I don’t have to go all the way to west palm. Parking can be rough at times but there is extra parking in the back. Make sure you have a mask or they will not let you in!read more
Express check-in is BS. It's faster to just walk in if you already have a pickup order ready. Waited 30 minutes in the... express check-in list while in the car, and waited 10 more inside. People that walked in after i was already in the check in list were dispensed quicker. All this for an order of only 1 item and no changes. Why have express check in if it's ignored?read more
Last Thursday I met Ken and he taught me so much in 2 hours. I cannot thank him enough. Ken I appreciate you taking... your time sharing your knowledge with me. Thank you again.read more
This is my favorite dispensary!! Abby. Mike, & Eddie are awesome employees because they always take the time to provide... me with great customer service and answer any questions I may have. 5 stars for quality products and great customer service!!read more
I really enjoy coming to this location to get my cannabis. My budtender Bob gave me excellent customer service at my... last visit. He checked my order to make sure it was correct and help me choose a few extra things to add to my order. He was very helpful and so kind. I highly recommend this location and will be going back again in the future.read more
The best price and quality around town cannot beat it! A special thanks to Amber with the pretty pink nails for being... nice, and making my visit peaceful, easy, and pleasant, also she was very helpful and informative when I was checking out, I really appreciate that. In general all the employees are awesome here.read more
Have been going to this location since it opened and have always had good experiences. Last night I was checking out... with Mike M. and there was an issue with my order. I had spoken to the call center and was offered a discount that Mike was not able to honor in the store (computer system issue). He was understanding, kind and patient as I had to place a new, much smaller order without the discount I went in for and was kind enough to offer me a new discount for the trouble. He could’ve very easily said “sorry” and moved on but he chose to treat me like a human and made this visit the reason why I’ll keep coming back. Thanks Mike!read more
This was my first time visiting a dispensary after receiving my card so I was a little nervous and naive to the... process. He immediately put me at ease and helped me pick out the best medication for me based on my needs and condition. I could not have asked for a better first experience than the one Mike M provided for me. The young lady at the front desk was also very pleasant and made checking in very easy. Would give 6 stars for customer service if I could.read more
Bryan was super thorough and looked through stock to see just in case there was any of the strain I wanted. Super... helpful! Thanks!I’ve also had a wonderful interaction with Aaron in the past. He was so kind and considerate answering any questions I had. Worked with me when having to re-select due to budgetary constraints and was in general a super nice guy to work with! Helped out my bf Brian, too!read more
It's a strange set up with the waiting room, but I guess you get used to it. Makes me feel like I'm at a doctor's... office waiting to be called in. The product here is better than most other locations. So far, everyone has been polite and friendly. They run out of the products I want fast, but its probably because everyone knows it's better than other dispensaries in this area.read more
Stevenson and Brandi helped me out and saved me so much money with all the awesome deals had no idea about!!! So... thankful I was blessed to have this dispensary built down the street from my house. Thank you for keeping high standards for customer service and support it is noticed and appreciated.read more
I cant say a bad word about this place. Nick helped me today and really was so amazing. He made such an effort to get... everything I needed and helped me to the fullest of his ability. I will be back just because of the customer service I received today. Thank you 🙏 thanks to the manager also. You guys are awesome.read more
Amazing, from the moment I stepped in I was graciously greeted and quickly sent in. I was sent to Eddy, I couldn’t be... in better hands. Great customer service, I asked questions and Eddy answered all, truly caring for what I wanted. Suggested great products which in fact are really good. Eddy took care of my purchase from start to finish with a smile on his face and a drive that was truly passionate, thank you Eddy and thank you Trulieve for providing such exceptional service.read more
The Flower section is one of the most comprehensive in the North Palm Beach area. Selection varies greatly from day to... day, use the website to browse and preorder. Staff is attentive and friendly with bits of knowledge to help guide you through the process. Finding the right medication to ease your pain is why they are there. You will find Legendary strains like "Black Tuna" or "White Buffalo", along with many World Class strains to keep everyone happy. Can be busy at times and the parking lot is very small.read more
Quality of flower/concentrate and overall product: below average. They don't seem to care to much about giving you the... best product possible. Yet they care a lot about building the most stores and getting the most people through those doors. Company's going to get exposed if they don't fix their priorities. I'm already seeing the exit sign.read more
This location is by far the best around! The store is very clean, everyone greets you, and is so nice. Nick and Justin... totally rock, they hooked me up and it was much appreciated!! New favorite location for sure!read more
This was my 1st visit to the Palm Beach Gardens and I really liked it. I had 2 people waiting on me…I believe the guy... was in training. Kali was the young girl who found everything I need suggesting and explaining the new items I was purchasing. She was extremely knowledgeable and professional. I would request her for future visits. Thank you Kali.read more
From start to finish my experience at Trulieve has never been anything short of great, I've had the pleasure of being... consulted by Mike M today and the knowledge this young man harbors about the products and industry is quite mind blowing, his professionalism and customer service goes unrivaled amongst the staff. All the staff are always welcoming and in a great mood.read more
Bryan helped me, and had great customer service. Offered to look up strains for me. Very clean facility. Only... thing I would suggest is having the menu screen on the TV while waiting. This would shorten time and give customers a chance to see things missed online. Other then that, satisfied. I recommend them to anyone.read more
So it was my first time ever with my new card. And I gotta say, Michael was amazing. He understood what I wanted,... helped be decide what was best for me. Very informative, made me feel comfortable and not a rush.Michael and the Trulieve staff, thank you so much! I will be definitely going back to this location.read more
Trulieve PBG is the place to go! Very convenient location and kept very clean. The entire staff at this location is... fantastic! The staff does a great job at keeping up with express orders. I am in and out the store very quick. Also quality of flower is by far my favorite at Trulieve. Love this place!!read more
I had the BEST experience I’ve ever had today! Mike greeted my warmly as I came in and gave me the best customer... service and was speedy and efficient, he answered all of my questions and helped me accordingly! I am greatly satisfied and will be a returning customer!read more
This dispensary is full of inspiration. In all honesty, I’ve never seen a team work so efficiently with one goal in... mind: to provide the most outstanding services for their patients. This is my go to dispensary!read more
Went into the store today to pick up my order, and I must say this store has it together. I had a fantastic experience!... Arthur and Karen was absolutely lovely to shop with. The store was really clean, and everyone was nice had a positive attitude! I will be going back, it was really stress free.read more
I went to trulieve when I first got my medical card and have been pleasantly surprised at the service and... professionalism. I’ve had the pleasure of working with April a few times and her knowledge and friendliness is outstanding.If shes not in management now she soon will be. Every visit has been quick and pleasant. I’d highly recommend them, I haven’t felt the need to go to any other dispensary since I got my medical card...read more
Justin and Arthur were super friendly and very knowledgeable about the products. I’ve had nothing but great experiences... since the grand opening. This will be my home dispensary for sure.read more
I had a pleasant experience at Trulieve with April S. today. She was friendly, helpful and knowledgeable with a great... attitude. Thank you, April!read more
This location is fantastic- everything is so shiny and clean! I can't even mention one person because they're all... amazing at what they do. Definitely my new home store!read more
DJ WAS WONDERFUL AND SUPER HELPFUL. ALWAYS LOVE MY HELP HERE! DEF GOING BACK.
The new PBG store is absolutely incredible, Christie and Steve were extremely knowledgeable and two of the best bud... tenders I’ve ever had the pleasure of being assisted by, check them out!read more
This place is a God send! Such a convenient location! Like a new shiny gem! The employees were super helpful and fun to... be around! They made my experience a wonderful one. I definitely left a little more knowledgeable. My go to place!read more
Beautiful location and the staff are very helpful!
Originally very excited about this location. My first experience was alright- but nothing like the helpfulness,... knowledge and happy faces of other locations.... my second visit was ridiculous- the atmosphere was horrible, the employee who assisted me was rude and the first words he said to me was “I don’t know cause I’m not a patient I don’t use any of this.” He proceeded to ask a co-worker to help him, he was more knowledgeable but still the employees had a weird vibe and it was the first time I could not wait to be done with my transaction and leave. I had planned to make a larger purchase than I ended up making because the employee was not helpful and seemed miserable.read more