Trulieve Dispensary in Palm Beach Gardens, FL

Dana R.
Dana R.
1714759890
My latest visit to Trulieve was less impressive due to problems with their online pre-order system and poor front desk service. Expecting a quick process after pre-ordering and checking in online for an express pickup, I was instead left uninformed by the front desk clerk that I had been removed from the express line.I ended up waiting 25 minutes, observing later-arriving walk-in customers being served before me. The clerk’s poor attitude and lack of communication, coupled with no effort to explain the change in my order status or hasten my service, only worsened the experience. Their failure to show empathy or attempt to rectify the situation highlighted significant deficiencies in customer interaction and the management of online orders.
Luz A K.
Luz A K.
1714591012
If you have time to spare and spend more then 2 hours at this place go for it. They take wayyyyy tooooo longggg. I understand the process but damn time is precious and they don’t care. Even if you have an order to pick up avoids this place at all cost.
David S.
David S.
1714586583
**Exceptional Service and Expertise**From the moment I walked into the dispensary, Franco greeted me with a warm and welcoming smile that instantly put me at ease. His knowledge about medical marijuana is truly impressive. He listened attentively to my concerns and was incredibly patient in explaining the different strains and their benefits.Franco's recommendations were spot-on, tailored to my specific needs, and his passion for helping customers is evident. He took the time to ensure I understood the usage and dosage, which demonstrates his commitment to responsible consumption.10/10 would recommend this dispensary to everyone.
Santi53
Santi53
1714224253
It’s really 5 stars great service but get rid of express pick up there is no point when I do express pick up I still have to wait and get to watch walk ins go in before me
Kyle
Kyle
1712508589
WHITE BOY WITH DREADS I HOPE U SEE THIS. Dude is horrible person. The receptionist is always miserable. Threatened to call security on me cus they lack any type communication skills. Receptionist told me to go baack and "island boy" caught an attitude cus he said she didnt call me back. I was thr only person left in the waiting room mind you. Dude is a bully. Lied about corporate policy. He acts ike a man child. I bet he doesn't talk to ppl in that tone when that security button isn't withinhis reach. They also wouldn't let me speak to any managers who were on and refused to let me use my bday discount on whatever they chose "acceptable". He also was oddly satisfied by the thought of me having to pay top dollar or walking out empty handed. This is a medical program and we are patients. Stop treating us like custies.
Evita T.
Evita T.
1712324801
On my last purchase my wife and I went into the dispensary together, the sales person who tended to me was VERY dismissive and rude to my guest, who is also a Trulieve customer. Teach your staff how to deal with customers.. please. Because of this I did not tip as I usually do, and now I’m not going to visit that dispensary again.
Michael S.
Michael S.
1712197501
Called in with my order, got there just a couple of minutes my name was called. Those folks are very helpful and happy to answer all my questions. Very (Professional).I will recommend this place to anyone who would ask.
Jaclyn Z.
Jaclyn Z.
1710962650
The gardens trulieve literally the slowest service ever at any dispensary I’ve ever been to. Even when they are busy they take their time and there’s absolutely no sense of urgency the same people waiting in the waiting room for the longest time. Even if you chose express option you aren’t seen when you should be. West Palm Beach location might be slower but they are amazing in there, take the extra drive to west palm I’m telling you it’s so much more worth it!!!
Artisa F.
Artisa F.
1706576180
So I have came here so many times and never had a problem the staff is extremely friendly and very knowledgeable. But the exception of one man. He is kind of short and he is light brown skinned. When I came in he rushed me to put in my order after I paid he stated he did not scan all of my items got frustrated and just walked away also he did not ring up the right items the manager came and refunded the items and she stated it was all wrong and she will fix it the man’s name is Aron
Bentley G.
Bentley G.
1705622431
I genuinely love all trulieves period . the customer service here is unique, but this review is about a certain strain . That southern pound cake is special that no other dispensary has ever had that I have been to . Smooth taste but packs the punch to the back pain. Well done
Dez B.
Dez B.
1700873901
Love this place it is great love the customer service, the employees, the environment love everyone there any question is always answered and all you see is smiles when you come in I love Trulieve
Laurel S
Laurel S
1697586500
Thank you Tyler for making my day! I was a hot mess until I saw you and your smiling face and beautiful demeanor. Keep that smile!As an update (10.17.23), Arthur Boudman has done a great job with this location. I have witnessed Arthur run outside to make sure customers are not overlooked when their name is called. With the same dedication and long hours in a thankless position, Arthur continues to go above and beyond beyond to correct the wrong and keep the customers smiling. I am updating this review because it is in this customer’s humble opinion that Arthur really should be in a corporate position with Trulieve because his talents are definitely overlooked in-store. Thank you.
Miguel O.
Miguel O.
1696085508
This is one of the slowest dispensaries you can visit. If you enter an order online and don’t receive an express pick up email. Don’t go pick up your order, cause the wait will kill you. It’s like they’re actually picking out buds in the back room, and packing flower at a very slow pace. I asked the receptionist if they were growing the flower that I’m picking up. Horrible. I think they need more employees.
Stephanie A.
Stephanie A.
1695417368
Arthur Boudman provided the absolute best customer service I have ever received in any Trulieve location. Not only did he go out of his way when corporate messed up holding my order, but went back three times, with the up most patience and respect to get me the proper batch with the terpenes I wanted. Thank you Arthur, for taking such good care of me and not rushing through our transaction even with a waitlist.
They have a great selection. Do your research. Know what experience want from the product. They definitely have the best Quality high end flower. Khalifa, Cultivar are both very well grown flowers. Buds are so sticky. They look and smell beautiful. Look around and take the time to learn about it all and the benefits of every individual product.
K-love
K-love
1692585929
Worst dispensary experience ever. I had 5 people that arrived after me, get called in before me, even when I had a pick up order.....doesn't make sense. Will never come back to this location.Update....the girl that checked me out was so sweet, and made my experience go from a 1 star to 4 star just because of her, wish I knew her name. She was incredibly kind!
Aaliyah A.
Aaliyah A.
1692377676
By far my favorite dispensary in South Florida in terms of quality. They carry the best products/brands in the area! This was my 3rd stop - and I haven’t needed to go anywhere else since. Highly recommend
Mike S.
Mike S.
1690912035
Worst place ever sat there for 20 mins then someone walked in and gave Their ID to counter person then sat down for 2 seconds because whoever was in the back seen their name on the board and they went straight to the back and was out the door in less than five minutes. I asked the guy at the counter. How is that even possible? He says that the people in the back are the ones that call the names on the screen so there's a little bit of favoritism going on here They have their wait times on the screen. The express order was saying 22 minutes I would not recommend this place to nobody, unless you got nothing but time in the world makes absolutely no sense how they run the waiting room
Spencer B.
Spencer B.
1690311493
An absolute crapshoot of a dispensary. No matter if u order for pickup or not u will sit in there for minimum an hour. The service sucks and there’s a couple nice workers but also a couple just rude workers. Nothing gets done in there. Horrible quality too. Expect to be there for 2 hours and walk out with mids. I highly recommend to the owner to check on the employees. Every single time I go in there there is a line out of the door. When it’s finally my turn I walk in the back and see one person at a register and maybe 4 employees all talking or doing nothing. All day everyday it is packed because the employees are lazy. I literally cannot stress how terrible the service is here.
Heidi Bugg S.
Heidi Bugg S.
1689769757
This was my first time at this location,and the wait there was miserable. They only had 1 person in the back and you had those customers that love to talk forever making other people wait. I was in the area and needed to pick up an order I had already placed and still waited over 35 minutes... a few people left, but I waited it out. Luckily once I got back there I was in and out, but I probably won't be back due to the inconvenience of waiting when there's no workers.
Neva
Neva
1689297327
Everyone here is warm and friendly and so very knowledgeable. I always enjoy my time. Very good customer service. Bathroom was OK. Otherwise a pleasant experience and I will be returning.
Eirik
Eirik
1687812223
This location is amazing and the best part is they actually use the express service the way it was intended… I ordered the night before, got my confirmation, arrived in the morning and even though there were other people ahead, because I checked in online and with express, I was in and out in less than 5 min. This location should be the training facility for any new locations opening locally. Amazing.
Caroline B
Caroline B
1686967175
Only knocking off a star for the long wait times, aside from that the staff was friendly and the products I got were good. I used my first time patient discount and saved so much, and from what I can see they always have some sort of deal going on. So if I have time to kill and money to spend Id come here again
Spencer B.
Spencer B.
1685648934
An absolute crapshoot of a dispensary. No matter if u order for pickup or not u will sit in there for minimum an hour. The service sucks and there’s a couple nice workers but also a couple just rude workers. Nothing gets done in there. Horrible quality too. Expect to be there for 2 hours and walk out with mids.
Alicia B
Alicia B
1682535124
It would be nice if anyone ever picked up the phone or called back like it says… nice place but there was an issue with my order and doesn’t seem like anyone cares enough to help.
Alex P.
Alex P.
1677622561
Incredible experience and customer service from David Miller!! I’m beyond impressed with the help I received today. My doctors made a mistake and didn’t update my renewal and he completely walked me through my card renewal to be able to receive meds the same day! Unreal I can’t thank you enough
Carly S.
Carly S.
1676578966
Everyone at the front desk and around was extremely friendly. Ashton who checked us out was BEYOND rude. He couldn’t be bothered to answer any questions and made us feel unwelcome. Highly recommend they fire him and get someone else who can answer questions without an attitude and make customers feel welcome to shop.
mbeckman78
mbeckman78
1674702781
In the past I’ve had no complaints about the associates in the store when picking up product, they have always been helpful, pleasant, and knowledgeable. However, recently when I went to pick up my online order, the associate first told me they did not have what I ordered in .5 gm but only in the 1 gm. I found it odd that I was contacted that my order was ready to pick up if they didn’t have what I ordered, but worked with the associate to find a substitute. While looking for another option, he then found exactly what I ordered. Ok fine, he rings me up for a total of 65.10 and I give him 80.10. He proceeds to put the items in the bag with the receipt and says you’re all set…to which I said, can I have my change? He proceeded to give me the wrong change. After straightening that out, I left and went to open the product when I got home to find that the seal was already opened on a flower container and it appeared to be missing some product. I am very disappointed with the lack of knowledge about stock, inability to provide correct change, and quality control of product received.
apetcoff
apetcoff
1670356991
Had a great experience at the trulieve Palm Beach gardens location. David was taking care of me and went above and beyond to explain and answer the questions I had. He didn't make you feel rushed and made the whole experience extremely comfortable. Also being a veteran myself it's awesome to hear he's fighting for veterans rights in the Cannabis community. All around A+++ would definitely recommend visiting this location, one of the best in South Florida!
Brook S
Brook S
1668535987
So on Friday I came to pick up my order and that day all the staff was so friendly, up beat, and knowledgeable. I went to Bob to complete my order and he was the best employee ever!!!!! He was so helpful, and answered all of my questions! The tall gentleman that was with him was very helpful as well! (I didn’t catch his name!) but seriously they made my night and definitely have me coming back!!! It makes a huge difference because the first time ever going to Trulieve wasn’t the best experience. So Bob really turned that around!!!!I also stopped in yesterday and Derek helped me and he was so helpful and nice! He knew about the products I asked about too!!!!
Caitlyn D.
Caitlyn D.
1668097160
Was referred here by a neighbor and the staff is great. Amelia helped me out on my first visit & Art the manager was also extremely helpful & knowledgeable. The only comment I will make is that the parking lot was trashed. Litter fills the grass & parking lot. Some empty bottles, Trulieve bags & empty containers. The inside and storefront are clean cut & nice. I suggest having someone tend to it throughout the day. Thank you again Amelia, Art & the PBG team!
Joseph S
Joseph S
1667411174
A great place to get your meds. Parking lot situation could be better, but service is quick, friendly, and efficient. The entire staff is friendly and knowledgeable. I’ve been helped by Abigail a few times and she always takes great care of me and helps me find the best products for my needs!
Megan G.
Megan G.
1663111521
This store hires great people and has a positive vibe! I always enjoy the people who help me out here and get great advice even when they're busy. Even better, they seem to appreciate good employees, Brandon has always been super accommodating at the counter and puts in an extra effort to help and now it seems he's manager, super nice to see hard work rewarded!
Anavah T.
Anavah T.
1659383461
Gabrielle (Gabby) is amazing! Quickest check out ever! Thank you to Brandon at the front counter also! Will definitely recommend 👌
Gisell L.
Gisell L.
1657642686
This Trulieve is EXCEPTIONAL, the staff is friendly and efficient, the building is nice and clean. Special shout out to Caroline and Tyler for being super stars and making me feel so special as a patient 🙂 they deserve raises!
Cody T.
Cody T.
1657632992
Arthur and his remarkable crew make any growing pains out this location may have had in previous reviews. Make no mistake, any visit to the TruLieve Northlake location is a pleasure.This area can become very busy during rush hour time, but the staff are graceful under pressure and keep everything moving professionally. TL has done a great job mitigating wait times at these kinds of small locations.Arthur is a great leader and cannabis campaigner who has empowered his staff with his infectious charm and charisma - I feel like I can always stick around for a chat with the great people here but best to get out and keep the line moving!Thanks always! 🌴
Nici C.
Nici C.
1657496349
Love this location. David is very helpful and extremely knowledgeable about all the products. He gives great recommendations and feedback. I’ve been thrilled with every product he’s recommended thus far. It’s always a pleasure working with him. Management material right there.
Ryan O.
Ryan O.
1657491991
Arthur has been working at every Trulieve I have shopped at. I am not purposely stalking him, but it seems wherever he goes becomes my favorite Trulieve!!! He is polite, knowledgeable, patient and honest. I once left my wallet at the store. He found it and called me in minutes! Because of Arthur I will only shop at Palm Beach Gardens!
Sarah J.
Sarah J.
1657303933
Awesome friendly, knowledgeable, helpful staff.Great selection, quality and product.David helped me out during my visit & I could not be happier with his diect customer service and knowledge. Definitely returning in the future!!
Alexandra S
Alexandra S
1656700298
This location has been a true blessing since it opened. Arthur & David have gone above and beyond to ensure my Nana and I are always well informed & taken care of. It's refreshing to go into an establishment where all employees and managers truly enjoy their jobs and care about their customers/patients. We shop here very frequently and are always treated like family, 10/10 recommend.
AMANDA B
AMANDA B
1656609145
Always my #1 store to go to here in palm beach.Always efficient, friendly and have great deals.Today I was helped by the beautiful amber, not only was she nice and approachable but she also updated me with some information about my account that was super helpful. Overall had a great experience today.
Jessica G.
Jessica G.
1656550205
Great staff at this location. Ciara was excellent, not only was she friendly but she listened to what looking for and was able to guide in in my purchase.
ian C.
ian C.
1656538302
visited the store on 6/29/22 Amber was my "budtender" she did an amazing job, and was very informative on all my questions and concerns about my purchases. As well as making sure i got the "Bang for my Buck" Eddy was also an amazing worker with a Positive attitude and always making everyone feel like family. GO TRULIEVE!!!
Cody T.
Cody T.
1656255391
Arthur and his remarkable crew have straightened any growing pains out this location may have had in previous reviews. Make no mistake, any visit to the TruLieve Northlake location is a pleasure.This area can become very busy during rush hour time, but the staff are graceful under pressure and keep everything moving professionally. TL has done a great job mitigating wait times at these kinds of small locations.Arthur is a great leader and cannabis campaigner who has empowered his staff with his infectious charm and charisma - I feel like I can always stick around for a chat with the great people here but best to get out and keep the line moving!Thanks always! 🌴
Raquel D.
Raquel D.
1655209003
Love this place!!!! My number 1 dispensary. I live everything from the pens to the edibles. Staff are always friendly and upbeat.
AI M
AI M
1653949273
BEST DISPENSARY IN SOUTH FLORIDA! This place is a complete vibe due to great management and pleasant, helpful associates. One love!
Deborah J.
Deborah J.
1647473593
The store is fine and friendly. The website is horrible. It's is not user friendly. It is confusing and the categories for purchases are misleading. Any "type" you choose will not limit your options to just the single type you click on. The choices for organizing are very limited. I mean really an A-Z would help me keep track of what I am scrolling through at least. And highest to lowest but no low - high. Also I cannot find the "express" anywhere on the websites and when I asked the new employees could not tell me. No promblem you don't have to know everything. BUT YOU NEED ASK FOR HELP not just act like i am not here. I would not go to this place if I had a choice. But given my current geographic location it is the only one within a 20 minute drive. The weed is OK. Serenity in Jupiter farms has better weeds and better pricing.
sandybeach6988
sandybeach6988
1646944948
I like this dispensary. It's clean, they're friendly and knowledgeable. A little pricey but there are always discounts and points you can use so it brings down the price and the quality worth it 🤙
Brandon E.
Brandon E.
1646695269
Best deals and service. Was a MedMen loyal customer until I found out about Trulieve. I haven't gone elsewhere since. LOVE 'EM!Update 3/8/22: Just renewed my card and they gave me 50% off my $150 purchase cause of it and will every time I renew it!
J Jude S.
J Jude S.
1645596748
I tried to use the website. That experience is a 1/5. The rep provided copy + paste answers, at best.At the physical location I had a very nice experience! From the moment I walked in the door the staff was very kind and polite. The whole process from start to finish was very smooth, clean and friendly. I won't use their website again, but I had a great store experience.
Kelly R.
Kelly R.
1645387278
Amazing products and deals all the time! The employees are the absolute best and give above and beyond service taking their time to meet each person's needs. Love them!!
Brandon E.
Brandon E.
1644971370
Best deals and service. Was a MedMen loyal customer until I found out about Trulieve. I haven't gone elsewhere since. LOVE 'EM!
Tammy R.
Tammy R.
1644861407
Fair pricing! Always a sale! Great customer service! Quality products! 5 stars!
Diamonds Are F.
Diamonds Are F.
1644691514
Fast service. You can't expect to walk-in on a sale day and go straight thru the doors. But PBG always put in the efforts to get people in and out even though I noticed they're shorter on staff. Defiantly will be back for some more Black Tuna.
itachi's W.
itachi's W.
1643840452
Very slow with getting people in and out? And run out of product alot to. Staff very nice though
Brianna V.
Brianna V.
1640355528
Love this place! Bangin deals all the time, always well stoked with a variety of products. Staff is always so nice. Went in on Christmas Eve and Nick helped me. So friendly and accommodating. This will always be my first choice dispensary.
Meghan G.
Meghan G.
1637884379
This place is great for anything you need for medical marijuana it’s the only one in palm beach gardens which I love so I don’t have to go all the way to west palm. Parking can be rough at times but there is extra parking in the back. Make sure you have a mask or they will not let you in!
Danay F.
Danay F.
1637795759
Express check-in is BS. It's faster to just walk in if you already have a pickup order ready. Waited 30 minutes in the express check-in list while in the car, and waited 10 more inside. People that walked in after i was already in the check in list were dispensed quicker. All this for an order of only 1 item and no changes. Why have express check in if it's ignored?
Susan S
Susan S
1634863496
Last Thursday I met Ken and he taught me so much in 2 hours. I cannot thank him enough. Ken I appreciate you taking your time sharing your knowledge with me. Thank you again.
Ferialle S.
Ferialle S.
1631911005
This is my favorite dispensary!! Abby. Mike, & Eddie are awesome employees because they always take the time to provide me with great customer service and answer any questions I may have. 5 stars for quality products and great customer service!!
Jamie H.
Jamie H.
1631307239
I really enjoy coming to this location to get my cannabis. My budtender Bob gave me excellent customer service at my last visit. He checked my order to make sure it was correct and help me choose a few extra things to add to my order. He was very helpful and so kind. I highly recommend this location and will be going back again in the future.
A
A
1628806273
The best price and quality around town cannot beat it! A special thanks to Amber with the pretty pink nails for being nice, and making my visit peaceful, easy, and pleasant, also she was very helpful and informative when I was checking out, I really appreciate that. In general all the employees are awesome here.
Mitch P.
Mitch P.
1628768031
Have been going to this location since it opened and have always had good experiences. Last night I was checking out with Mike M. and there was an issue with my order. I had spoken to the call center and was offered a discount that Mike was not able to honor in the store (computer system issue). He was understanding, kind and patient as I had to place a new, much smaller order without the discount I went in for and was kind enough to offer me a new discount for the trouble. He could’ve very easily said “sorry” and moved on but he chose to treat me like a human and made this visit the reason why I’ll keep coming back. Thanks Mike!
kristen B.
kristen B.
1628726612
This was my first time visiting a dispensary after receiving my card so I was a little nervous and naive to the process. He immediately put me at ease and helped me pick out the best medication for me based on my needs and condition. I could not have asked for a better first experience than the one Mike M provided for me. The young lady at the front desk was also very pleasant and made checking in very easy. Would give 6 stars for customer service if I could.
Lacey M.
Lacey M.
1628109937
Bryan was super thorough and looked through stock to see just in case there was any of the strain I wanted. Super helpful! Thanks!I’ve also had a wonderful interaction with Aaron in the past. He was so kind and considerate answering any questions I had. Worked with me when having to re-select due to budgetary constraints and was in general a super nice guy to work with! Helped out my bf Brian, too!
Sara S.
Sara S.
1627096114
It's a strange set up with the waiting room, but I guess you get used to it. Makes me feel like I'm at a doctor's office waiting to be called in. The product here is better than most other locations. So far, everyone has been polite and friendly. They run out of the products I want fast, but its probably because everyone knows it's better than other dispensaries in this area.
Kerstyn M.
Kerstyn M.
1625862397
Stevenson and Brandi helped me out and saved me so much money with all the awesome deals had no idea about!!! So thankful I was blessed to have this dispensary built down the street from my house. Thank you for keeping high standards for customer service and support it is noticed and appreciated.
lisa M.
lisa M.
1624386710
I cant say a bad word about this place. Nick helped me today and really was so amazing. He made such an effort to get everything I needed and helped me to the fullest of his ability. I will be back just because of the customer service I received today. Thank you 🙏 thanks to the manager also. You guys are awesome.
selvin M.
selvin M.
1624191392
Amazing, from the moment I stepped in I was graciously greeted and quickly sent in. I was sent to Eddy, I couldn’t be in better hands. Great customer service, I asked questions and Eddy answered all, truly caring for what I wanted. Suggested great products which in fact are really good. Eddy took care of my purchase from start to finish with a smile on his face and a drive that was truly passionate, thank you Eddy and thank you Trulieve for providing such exceptional service.
Michael L.
Michael L.
1624057855
The Flower section is one of the most comprehensive in the North Palm Beach area. Selection varies greatly from day to day, use the website to browse and preorder. Staff is attentive and friendly with bits of knowledge to help guide you through the process. Finding the right medication to ease your pain is why they are there. You will find Legendary strains like "Black Tuna" or "White Buffalo", along with many World Class strains to keep everyone happy. Can be busy at times and the parking lot is very small.
R G
R G
1623978845
Quality of flower/concentrate and overall product: below average. They don't seem to care to much about giving you the best product possible. Yet they care a lot about building the most stores and getting the most people through those doors. Company's going to get exposed if they don't fix their priorities. I'm already seeing the exit sign.
Sarah H.
Sarah H.
1623705056
This location is by far the best around! The store is very clean, everyone greets you, and is so nice. Nick and Justin totally rock, they hooked me up and it was much appreciated!! New favorite location for sure!
Debra G.
Debra G.
1623449749
This was my 1st visit to the Palm Beach Gardens and I really liked it. I had 2 people waiting on me…I believe the guy was in training. Kali was the young girl who found everything I need suggesting and explaining the new items I was purchasing. She was extremely knowledgeable and professional. I would request her for future visits. Thank you Kali.
Shoreline I.
Shoreline I.
1623109780
From start to finish my experience at Trulieve has never been anything short of great, I've had the pleasure of being consulted by Mike M today and the knowledge this young man harbors about the products and industry is quite mind blowing, his professionalism and customer service goes unrivaled amongst the staff. All the staff are always welcoming and in a great mood.
CC M.
CC M.
1622472269
Bryan helped me, and had great customer service. Offered to look up strains for me. Very clean facility. Only thing I would suggest is having the menu screen on the TV while waiting. This would shorten time and give customers a chance to see things missed online. Other then that, satisfied. I recommend them to anyone.
Ashley R.
Ashley R.
1621452967
So it was my first time ever with my new card. And I gotta say, Michael was amazing. He understood what I wanted, helped be decide what was best for me. Very informative, made me feel comfortable and not a rush.Michael and the Trulieve staff, thank you so much! I will be definitely going back to this location.
Holly L.
Holly L.
1621430848
Trulieve PBG is the place to go! Very convenient location and kept very clean. The entire staff at this location is fantastic! The staff does a great job at keeping up with express orders. I am in and out the store very quick. Also quality of flower is by far my favorite at Trulieve. Love this place!!
Erica S.
Erica S.
1621272556
I had the BEST experience I’ve ever had today! Mike greeted my warmly as I came in and gave me the best customer service and was speedy and efficient, he answered all of my questions and helped me accordingly! I am greatly satisfied and will be a returning customer!
Arthur B.
Arthur B.
1620176010
This dispensary is full of inspiration. In all honesty, I’ve never seen a team work so efficiently with one goal in mind: to provide the most outstanding services for their patients. This is my go to dispensary!
Went into the store today to pick up my order, and I must say this store has it together. I had a fantastic experience! Arthur and Karen was absolutely lovely to shop with. The store was really clean, and everyone was nice had a positive attitude! I will be going back, it was really stress free.
Chris B.
Chris B.
1620163330
I went to trulieve when I first got my medical card and have been pleasantly surprised at the service and professionalism. I’ve had the pleasure of working with April a few times and her knowledge and friendliness is outstanding.If shes not in management now she soon will be. Every visit has been quick and pleasant. I’d highly recommend them, I haven’t felt the need to go to any other dispensary since I got my medical card...
Justin and Arthur were super friendly and very knowledgeable about the products. I’ve had nothing but great experiences since the grand opening. This will be my home dispensary for sure.
Elyse T.
Elyse T.
1620096602
I had a pleasant experience at Trulieve with April S. today. She was friendly, helpful and knowledgeable with a great attitude. Thank you, April!
Alex M.
Alex M.
1620081673
This location is fantastic- everything is so shiny and clean! I can't even mention one person because they're all amazing at what they do. Definitely my new home store!
Kate G
Kate G
1620068004
DJ WAS WONDERFUL AND SUPER HELPFUL. ALWAYS LOVE MY HELP HERE! DEF GOING BACK.
Christie H.
Christie H.
1620045234
Best dispensary ever!
Tim H.
Tim H.
1620008176
The new PBG store is absolutely incredible, Christie and Steve were extremely knowledgeable and two of the best bud tenders I’ve ever had the pleasure of being assisted by, check them out!
Bianca H.
Bianca H.
1619989236
This place is a God send! Such a convenient location! Like a new shiny gem! The employees were super helpful and fun to be around! They made my experience a wonderful one. I definitely left a little more knowledgeable. My go to place!
Steven K.
Steven K.
1619925098
Beautiful location and the staff are very helpful!
R H.
R H.
1619893477
Originally very excited about this location. My first experience was alright- but nothing like the helpfulness, knowledge and happy faces of other locations.... my second visit was ridiculous- the atmosphere was horrible, the employee who assisted me was rude and the first words he said to me was “I don’t know cause I’m not a patient I don’t use any of this.” He proceeded to ask a co-worker to help him, he was more knowledgeable but still the employees had a weird vibe and it was the first time I could not wait to be done with my transaction and leave. I had planned to make a larger purchase than I ended up making because the employee was not helpful and seemed miserable.
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3555 Northlake Blvd
Palm Beach Gardens, FL 33403

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CLOSED
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    Payment Methods:

    Cash Only
    ATM Available On Site

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    Trulieve Deals and Discounts

    Everyday Discounts

    1st Order

    60% OFF

    2nd Order

    50% OFF

    3rd Order

    40% OFF

    Veterans Discount

    20% OFF

    Seniors 55+ Discount

    10% OFF

    Industry Discount

    20% OFF

    Pediatric Discount

    20% OFF

    SNAP Discount

    10% OFF

    Birthday Discount

    25% OFF

    Refer a Friend

    50% OFF For You & Your Friend

    ABOUT THIS DISPENSARY

    Trulieve, located at 3555 Northlake Blvd in Palm Beach Gardens, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: $15 delivery fee.

    License Number: MMTC-2015-0005

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Palm Beach Gardens does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Trulieve

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Trulieve in Palm Beach Gardens online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Dana R.
    Dana R.
    1714759890
    My latest visit to Trulieve was less impressive due to problems with their online pre-order system and poor front desk service. Expecting a quick process after pre-ordering and checking in online for an express pickup, I was instead left uninformed by the front desk clerk that I had been removed from the express line.I ended up waiting 25 minutes, observing later-arriving walk-in customers being served before me. The clerk’s poor attitude and lack of communication, coupled with no effort to explain the change in my order status or hasten my service, only worsened the experience. Their failure to show empathy or attempt to rectify the situation highlighted significant deficiencies in customer interaction and the management of online orders.
    Luz A K.
    Luz A K.
    1714591012
    If you have time to spare and spend more then 2 hours at this place go for it. They take wayyyyy tooooo longggg. I understand the process but damn time is precious and they don’t care. Even if you have an order to pick up avoids this place at all cost.
    David S.
    David S.
    1714586583
    **Exceptional Service and Expertise**From the moment I walked into the dispensary, Franco greeted me with a warm and welcoming smile that instantly put me at ease. His knowledge about medical marijuana is truly impressive. He listened attentively to my concerns and was incredibly patient in explaining the different strains and their benefits.Franco's recommendations were spot-on, tailored to my specific needs, and his passion for helping customers is evident. He took the time to ensure I understood the usage and dosage, which demonstrates his commitment to responsible consumption.10/10 would recommend this dispensary to everyone.
    Santi53
    Santi53
    1714224253
    It’s really 5 stars great service but get rid of express pick up there is no point when I do express pick up I still have to wait and get to watch walk ins go in before me
    Kyle
    Kyle
    1712508589
    WHITE BOY WITH DREADS I HOPE U SEE THIS. Dude is horrible person. The receptionist is always miserable. Threatened to call security on me cus they lack any type communication skills. Receptionist told me to go baack and "island boy" caught an attitude cus he said she didnt call me back. I was thr only person left in the waiting room mind you. Dude is a bully. Lied about corporate policy. He acts ike a man child. I bet he doesn't talk to ppl in that tone when that security button isn't withinhis reach. They also wouldn't let me speak to any managers who were on and refused to let me use my bday discount on whatever they chose "acceptable". He also was oddly satisfied by the thought of me having to pay top dollar or walking out empty handed. This is a medical program and we are patients. Stop treating us like custies.
    Evita T.
    Evita T.
    1712324801
    On my last purchase my wife and I went into the dispensary together, the sales person who tended to me was VERY dismissive and rude to my guest, who is also a Trulieve customer. Teach your staff how to deal with customers.. please. Because of this I did not tip as I usually do, and now I’m not going to visit that dispensary again.
    Michael S.
    Michael S.
    1712197501
    Called in with my order, got there just a couple of minutes my name was called. Those folks are very helpful and happy to answer all my questions. Very (Professional).I will recommend this place to anyone who would ask.
    Jaclyn Z.
    Jaclyn Z.
    1710962650
    The gardens trulieve literally the slowest service ever at any dispensary I’ve ever been to. Even when they are busy they take their time and there’s absolutely no sense of urgency the same people waiting in the waiting room for the longest time. Even if you chose express option you aren’t seen when you should be. West Palm Beach location might be slower but they are amazing in there, take the extra drive to west palm I’m telling you it’s so much more worth it!!!
    Artisa F.
    Artisa F.
    1706576180
    So I have came here so many times and never had a problem the staff is extremely friendly and very knowledgeable. But the exception of one man. He is kind of short and he is light brown skinned. When I came in he rushed me to put in my order after I paid he stated he did not scan all of my items got frustrated and just walked away also he did not ring up the right items the manager came and refunded the items and she stated it was all wrong and she will fix it the man’s name is Aron
    Bentley G.
    Bentley G.
    1705622431
    I genuinely love all trulieves period . the customer service here is unique, but this review is about a certain strain . That southern pound cake is special that no other dispensary has ever had that I have been to . Smooth taste but packs the punch to the back pain. Well done
    Dez B.
    Dez B.
    1700873901
    Love this place it is great love the customer service, the employees, the environment love everyone there any question is always answered and all you see is smiles when you come in I love Trulieve
    Laurel S
    Laurel S
    1697586500
    Thank you Tyler for making my day! I was a hot mess until I saw you and your smiling face and beautiful demeanor. Keep that smile!As an update (10.17.23), Arthur Boudman has done a great job with this location. I have witnessed Arthur run outside to make sure customers are not overlooked when their name is called. With the same dedication and long hours in a thankless position, Arthur continues to go above and beyond beyond to correct the wrong and keep the customers smiling. I am updating this review because it is in this customer’s humble opinion that Arthur really should be in a corporate position with Trulieve because his talents are definitely overlooked in-store. Thank you.
    Miguel O.
    Miguel O.
    1696085508
    This is one of the slowest dispensaries you can visit. If you enter an order online and don’t receive an express pick up email. Don’t go pick up your order, cause the wait will kill you. It’s like they’re actually picking out buds in the back room, and packing flower at a very slow pace. I asked the receptionist if they were growing the flower that I’m picking up. Horrible. I think they need more employees.
    Stephanie A.
    Stephanie A.
    1695417368
    Arthur Boudman provided the absolute best customer service I have ever received in any Trulieve location. Not only did he go out of his way when corporate messed up holding my order, but went back three times, with the up most patience and respect to get me the proper batch with the terpenes I wanted. Thank you Arthur, for taking such good care of me and not rushing through our transaction even with a waitlist.
    They have a great selection. Do your research. Know what experience want from the product. They definitely have the best Quality high end flower. Khalifa, Cultivar are both very well grown flowers. Buds are so sticky. They look and smell beautiful. Look around and take the time to learn about it all and the benefits of every individual product.
    K-love
    K-love
    1692585929
    Worst dispensary experience ever. I had 5 people that arrived after me, get called in before me, even when I had a pick up order.....doesn't make sense. Will never come back to this location.Update....the girl that checked me out was so sweet, and made my experience go from a 1 star to 4 star just because of her, wish I knew her name. She was incredibly kind!
    Aaliyah A.
    Aaliyah A.
    1692377676
    By far my favorite dispensary in South Florida in terms of quality. They carry the best products/brands in the area! This was my 3rd stop - and I haven’t needed to go anywhere else since. Highly recommend
    Mike S.
    Mike S.
    1690912035
    Worst place ever sat there for 20 mins then someone walked in and gave Their ID to counter person then sat down for 2 seconds because whoever was in the back seen their name on the board and they went straight to the back and was out the door in less than five minutes. I asked the guy at the counter. How is that even possible? He says that the people in the back are the ones that call the names on the screen so there's a little bit of favoritism going on here They have their wait times on the screen. The express order was saying 22 minutes I would not recommend this place to nobody, unless you got nothing but time in the world makes absolutely no sense how they run the waiting room
    Spencer B.
    Spencer B.
    1690311493
    An absolute crapshoot of a dispensary. No matter if u order for pickup or not u will sit in there for minimum an hour. The service sucks and there’s a couple nice workers but also a couple just rude workers. Nothing gets done in there. Horrible quality too. Expect to be there for 2 hours and walk out with mids. I highly recommend to the owner to check on the employees. Every single time I go in there there is a line out of the door. When it’s finally my turn I walk in the back and see one person at a register and maybe 4 employees all talking or doing nothing. All day everyday it is packed because the employees are lazy. I literally cannot stress how terrible the service is here.
    Heidi Bugg S.
    Heidi Bugg S.
    1689769757
    This was my first time at this location,and the wait there was miserable. They only had 1 person in the back and you had those customers that love to talk forever making other people wait. I was in the area and needed to pick up an order I had already placed and still waited over 35 minutes... a few people left, but I waited it out. Luckily once I got back there I was in and out, but I probably won't be back due to the inconvenience of waiting when there's no workers.
    Neva
    Neva
    1689297327
    Everyone here is warm and friendly and so very knowledgeable. I always enjoy my time. Very good customer service. Bathroom was OK. Otherwise a pleasant experience and I will be returning.
    Eirik
    Eirik
    1687812223
    This location is amazing and the best part is they actually use the express service the way it was intended… I ordered the night before, got my confirmation, arrived in the morning and even though there were other people ahead, because I checked in online and with express, I was in and out in less than 5 min. This location should be the training facility for any new locations opening locally. Amazing.
    Caroline B
    Caroline B
    1686967175
    Only knocking off a star for the long wait times, aside from that the staff was friendly and the products I got were good. I used my first time patient discount and saved so much, and from what I can see they always have some sort of deal going on. So if I have time to kill and money to spend Id come here again
    Spencer B.
    Spencer B.
    1685648934
    An absolute crapshoot of a dispensary. No matter if u order for pickup or not u will sit in there for minimum an hour. The service sucks and there’s a couple nice workers but also a couple just rude workers. Nothing gets done in there. Horrible quality too. Expect to be there for 2 hours and walk out with mids.
    Alicia B
    Alicia B
    1682535124
    It would be nice if anyone ever picked up the phone or called back like it says… nice place but there was an issue with my order and doesn’t seem like anyone cares enough to help.
    Alex P.
    Alex P.
    1677622561
    Incredible experience and customer service from David Miller!! I’m beyond impressed with the help I received today. My doctors made a mistake and didn’t update my renewal and he completely walked me through my card renewal to be able to receive meds the same day! Unreal I can’t thank you enough
    Carly S.
    Carly S.
    1676578966
    Everyone at the front desk and around was extremely friendly. Ashton who checked us out was BEYOND rude. He couldn’t be bothered to answer any questions and made us feel unwelcome. Highly recommend they fire him and get someone else who can answer questions without an attitude and make customers feel welcome to shop.
    mbeckman78
    mbeckman78
    1674702781
    In the past I’ve had no complaints about the associates in the store when picking up product, they have always been helpful, pleasant, and knowledgeable. However, recently when I went to pick up my online order, the associate first told me they did not have what I ordered in .5 gm but only in the 1 gm. I found it odd that I was contacted that my order was ready to pick up if they didn’t have what I ordered, but worked with the associate to find a substitute. While looking for another option, he then found exactly what I ordered. Ok fine, he rings me up for a total of 65.10 and I give him 80.10. He proceeds to put the items in the bag with the receipt and says you’re all set…to which I said, can I have my change? He proceeded to give me the wrong change. After straightening that out, I left and went to open the product when I got home to find that the seal was already opened on a flower container and it appeared to be missing some product. I am very disappointed with the lack of knowledge about stock, inability to provide correct change, and quality control of product received.
    apetcoff
    apetcoff
    1670356991
    Had a great experience at the trulieve Palm Beach gardens location. David was taking care of me and went above and beyond to explain and answer the questions I had. He didn't make you feel rushed and made the whole experience extremely comfortable. Also being a veteran myself it's awesome to hear he's fighting for veterans rights in the Cannabis community. All around A+++ would definitely recommend visiting this location, one of the best in South Florida!
    Brook S
    Brook S
    1668535987
    So on Friday I came to pick up my order and that day all the staff was so friendly, up beat, and knowledgeable. I went to Bob to complete my order and he was the best employee ever!!!!! He was so helpful, and answered all of my questions! The tall gentleman that was with him was very helpful as well! (I didn’t catch his name!) but seriously they made my night and definitely have me coming back!!! It makes a huge difference because the first time ever going to Trulieve wasn’t the best experience. So Bob really turned that around!!!!I also stopped in yesterday and Derek helped me and he was so helpful and nice! He knew about the products I asked about too!!!!
    Caitlyn D.
    Caitlyn D.
    1668097160
    Was referred here by a neighbor and the staff is great. Amelia helped me out on my first visit & Art the manager was also extremely helpful & knowledgeable. The only comment I will make is that the parking lot was trashed. Litter fills the grass & parking lot. Some empty bottles, Trulieve bags & empty containers. The inside and storefront are clean cut & nice. I suggest having someone tend to it throughout the day. Thank you again Amelia, Art & the PBG team!
    Joseph S
    Joseph S
    1667411174
    A great place to get your meds. Parking lot situation could be better, but service is quick, friendly, and efficient. The entire staff is friendly and knowledgeable. I’ve been helped by Abigail a few times and she always takes great care of me and helps me find the best products for my needs!
    Megan G.
    Megan G.
    1663111521
    This store hires great people and has a positive vibe! I always enjoy the people who help me out here and get great advice even when they're busy. Even better, they seem to appreciate good employees, Brandon has always been super accommodating at the counter and puts in an extra effort to help and now it seems he's manager, super nice to see hard work rewarded!
    Anavah T.
    Anavah T.
    1659383461
    Gabrielle (Gabby) is amazing! Quickest check out ever! Thank you to Brandon at the front counter also! Will definitely recommend 👌
    Gisell L.
    Gisell L.
    1657642686
    This Trulieve is EXCEPTIONAL, the staff is friendly and efficient, the building is nice and clean. Special shout out to Caroline and Tyler for being super stars and making me feel so special as a patient 🙂 they deserve raises!
    Cody T.
    Cody T.
    1657632992
    Arthur and his remarkable crew make any growing pains out this location may have had in previous reviews. Make no mistake, any visit to the TruLieve Northlake location is a pleasure.This area can become very busy during rush hour time, but the staff are graceful under pressure and keep everything moving professionally. TL has done a great job mitigating wait times at these kinds of small locations.Arthur is a great leader and cannabis campaigner who has empowered his staff with his infectious charm and charisma - I feel like I can always stick around for a chat with the great people here but best to get out and keep the line moving!Thanks always! 🌴
    Nici C.
    Nici C.
    1657496349
    Love this location. David is very helpful and extremely knowledgeable about all the products. He gives great recommendations and feedback. I’ve been thrilled with every product he’s recommended thus far. It’s always a pleasure working with him. Management material right there.
    Ryan O.
    Ryan O.
    1657491991
    Arthur has been working at every Trulieve I have shopped at. I am not purposely stalking him, but it seems wherever he goes becomes my favorite Trulieve!!! He is polite, knowledgeable, patient and honest. I once left my wallet at the store. He found it and called me in minutes! Because of Arthur I will only shop at Palm Beach Gardens!
    Sarah J.
    Sarah J.
    1657303933
    Awesome friendly, knowledgeable, helpful staff.Great selection, quality and product.David helped me out during my visit & I could not be happier with his diect customer service and knowledge. Definitely returning in the future!!
    Alexandra S
    Alexandra S
    1656700298
    This location has been a true blessing since it opened. Arthur & David have gone above and beyond to ensure my Nana and I are always well informed & taken care of. It's refreshing to go into an establishment where all employees and managers truly enjoy their jobs and care about their customers/patients. We shop here very frequently and are always treated like family, 10/10 recommend.
    AMANDA B
    AMANDA B
    1656609145
    Always my #1 store to go to here in palm beach.Always efficient, friendly and have great deals.Today I was helped by the beautiful amber, not only was she nice and approachable but she also updated me with some information about my account that was super helpful. Overall had a great experience today.
    Jessica G.
    Jessica G.
    1656550205
    Great staff at this location. Ciara was excellent, not only was she friendly but she listened to what looking for and was able to guide in in my purchase.
    ian C.
    ian C.
    1656538302
    visited the store on 6/29/22 Amber was my "budtender" she did an amazing job, and was very informative on all my questions and concerns about my purchases. As well as making sure i got the "Bang for my Buck" Eddy was also an amazing worker with a Positive attitude and always making everyone feel like family. GO TRULIEVE!!!
    Cody T.
    Cody T.
    1656255391
    Arthur and his remarkable crew have straightened any growing pains out this location may have had in previous reviews. Make no mistake, any visit to the TruLieve Northlake location is a pleasure.This area can become very busy during rush hour time, but the staff are graceful under pressure and keep everything moving professionally. TL has done a great job mitigating wait times at these kinds of small locations.Arthur is a great leader and cannabis campaigner who has empowered his staff with his infectious charm and charisma - I feel like I can always stick around for a chat with the great people here but best to get out and keep the line moving!Thanks always! 🌴
    Raquel D.
    Raquel D.
    1655209003
    Love this place!!!! My number 1 dispensary. I live everything from the pens to the edibles. Staff are always friendly and upbeat.
    AI M
    AI M
    1653949273
    BEST DISPENSARY IN SOUTH FLORIDA! This place is a complete vibe due to great management and pleasant, helpful associates. One love!
    Deborah J.
    Deborah J.
    1647473593
    The store is fine and friendly. The website is horrible. It's is not user friendly. It is confusing and the categories for purchases are misleading. Any "type" you choose will not limit your options to just the single type you click on. The choices for organizing are very limited. I mean really an A-Z would help me keep track of what I am scrolling through at least. And highest to lowest but no low - high. Also I cannot find the "express" anywhere on the websites and when I asked the new employees could not tell me. No promblem you don't have to know everything. BUT YOU NEED ASK FOR HELP not just act like i am not here. I would not go to this place if I had a choice. But given my current geographic location it is the only one within a 20 minute drive. The weed is OK. Serenity in Jupiter farms has better weeds and better pricing.
    sandybeach6988
    sandybeach6988
    1646944948
    I like this dispensary. It's clean, they're friendly and knowledgeable. A little pricey but there are always discounts and points you can use so it brings down the price and the quality worth it 🤙
    Brandon E.
    Brandon E.
    1646695269
    Best deals and service. Was a MedMen loyal customer until I found out about Trulieve. I haven't gone elsewhere since. LOVE 'EM!Update 3/8/22: Just renewed my card and they gave me 50% off my $150 purchase cause of it and will every time I renew it!
    J Jude S.
    J Jude S.
    1645596748
    I tried to use the website. That experience is a 1/5. The rep provided copy + paste answers, at best.At the physical location I had a very nice experience! From the moment I walked in the door the staff was very kind and polite. The whole process from start to finish was very smooth, clean and friendly. I won't use their website again, but I had a great store experience.
    Kelly R.
    Kelly R.
    1645387278
    Amazing products and deals all the time! The employees are the absolute best and give above and beyond service taking their time to meet each person's needs. Love them!!
    Brandon E.
    Brandon E.
    1644971370
    Best deals and service. Was a MedMen loyal customer until I found out about Trulieve. I haven't gone elsewhere since. LOVE 'EM!
    Tammy R.
    Tammy R.
    1644861407
    Fair pricing! Always a sale! Great customer service! Quality products! 5 stars!
    Diamonds Are F.
    Diamonds Are F.
    1644691514
    Fast service. You can't expect to walk-in on a sale day and go straight thru the doors. But PBG always put in the efforts to get people in and out even though I noticed they're shorter on staff. Defiantly will be back for some more Black Tuna.
    itachi's W.
    itachi's W.
    1643840452
    Very slow with getting people in and out? And run out of product alot to. Staff very nice though
    Brianna V.
    Brianna V.
    1640355528
    Love this place! Bangin deals all the time, always well stoked with a variety of products. Staff is always so nice. Went in on Christmas Eve and Nick helped me. So friendly and accommodating. This will always be my first choice dispensary.
    Meghan G.
    Meghan G.
    1637884379
    This place is great for anything you need for medical marijuana it’s the only one in palm beach gardens which I love so I don’t have to go all the way to west palm. Parking can be rough at times but there is extra parking in the back. Make sure you have a mask or they will not let you in!
    Danay F.
    Danay F.
    1637795759
    Express check-in is BS. It's faster to just walk in if you already have a pickup order ready. Waited 30 minutes in the express check-in list while in the car, and waited 10 more inside. People that walked in after i was already in the check in list were dispensed quicker. All this for an order of only 1 item and no changes. Why have express check in if it's ignored?
    Susan S
    Susan S
    1634863496
    Last Thursday I met Ken and he taught me so much in 2 hours. I cannot thank him enough. Ken I appreciate you taking your time sharing your knowledge with me. Thank you again.
    Ferialle S.
    Ferialle S.
    1631911005
    This is my favorite dispensary!! Abby. Mike, & Eddie are awesome employees because they always take the time to provide me with great customer service and answer any questions I may have. 5 stars for quality products and great customer service!!
    Jamie H.
    Jamie H.
    1631307239
    I really enjoy coming to this location to get my cannabis. My budtender Bob gave me excellent customer service at my last visit. He checked my order to make sure it was correct and help me choose a few extra things to add to my order. He was very helpful and so kind. I highly recommend this location and will be going back again in the future.
    A
    A
    1628806273
    The best price and quality around town cannot beat it! A special thanks to Amber with the pretty pink nails for being nice, and making my visit peaceful, easy, and pleasant, also she was very helpful and informative when I was checking out, I really appreciate that. In general all the employees are awesome here.
    Mitch P.
    Mitch P.
    1628768031
    Have been going to this location since it opened and have always had good experiences. Last night I was checking out with Mike M. and there was an issue with my order. I had spoken to the call center and was offered a discount that Mike was not able to honor in the store (computer system issue). He was understanding, kind and patient as I had to place a new, much smaller order without the discount I went in for and was kind enough to offer me a new discount for the trouble. He could’ve very easily said “sorry” and moved on but he chose to treat me like a human and made this visit the reason why I’ll keep coming back. Thanks Mike!
    kristen B.
    kristen B.
    1628726612
    This was my first time visiting a dispensary after receiving my card so I was a little nervous and naive to the process. He immediately put me at ease and helped me pick out the best medication for me based on my needs and condition. I could not have asked for a better first experience than the one Mike M provided for me. The young lady at the front desk was also very pleasant and made checking in very easy. Would give 6 stars for customer service if I could.
    Lacey M.
    Lacey M.
    1628109937
    Bryan was super thorough and looked through stock to see just in case there was any of the strain I wanted. Super helpful! Thanks!I’ve also had a wonderful interaction with Aaron in the past. He was so kind and considerate answering any questions I had. Worked with me when having to re-select due to budgetary constraints and was in general a super nice guy to work with! Helped out my bf Brian, too!
    Sara S.
    Sara S.
    1627096114
    It's a strange set up with the waiting room, but I guess you get used to it. Makes me feel like I'm at a doctor's office waiting to be called in. The product here is better than most other locations. So far, everyone has been polite and friendly. They run out of the products I want fast, but its probably because everyone knows it's better than other dispensaries in this area.
    Kerstyn M.
    Kerstyn M.
    1625862397
    Stevenson and Brandi helped me out and saved me so much money with all the awesome deals had no idea about!!! So thankful I was blessed to have this dispensary built down the street from my house. Thank you for keeping high standards for customer service and support it is noticed and appreciated.
    lisa M.
    lisa M.
    1624386710
    I cant say a bad word about this place. Nick helped me today and really was so amazing. He made such an effort to get everything I needed and helped me to the fullest of his ability. I will be back just because of the customer service I received today. Thank you 🙏 thanks to the manager also. You guys are awesome.
    selvin M.
    selvin M.
    1624191392
    Amazing, from the moment I stepped in I was graciously greeted and quickly sent in. I was sent to Eddy, I couldn’t be in better hands. Great customer service, I asked questions and Eddy answered all, truly caring for what I wanted. Suggested great products which in fact are really good. Eddy took care of my purchase from start to finish with a smile on his face and a drive that was truly passionate, thank you Eddy and thank you Trulieve for providing such exceptional service.
    Michael L.
    Michael L.
    1624057855
    The Flower section is one of the most comprehensive in the North Palm Beach area. Selection varies greatly from day to day, use the website to browse and preorder. Staff is attentive and friendly with bits of knowledge to help guide you through the process. Finding the right medication to ease your pain is why they are there. You will find Legendary strains like "Black Tuna" or "White Buffalo", along with many World Class strains to keep everyone happy. Can be busy at times and the parking lot is very small.
    R G
    R G
    1623978845
    Quality of flower/concentrate and overall product: below average. They don't seem to care to much about giving you the best product possible. Yet they care a lot about building the most stores and getting the most people through those doors. Company's going to get exposed if they don't fix their priorities. I'm already seeing the exit sign.
    Sarah H.
    Sarah H.
    1623705056
    This location is by far the best around! The store is very clean, everyone greets you, and is so nice. Nick and Justin totally rock, they hooked me up and it was much appreciated!! New favorite location for sure!
    Debra G.
    Debra G.
    1623449749
    This was my 1st visit to the Palm Beach Gardens and I really liked it. I had 2 people waiting on me…I believe the guy was in training. Kali was the young girl who found everything I need suggesting and explaining the new items I was purchasing. She was extremely knowledgeable and professional. I would request her for future visits. Thank you Kali.
    Shoreline I.
    Shoreline I.
    1623109780
    From start to finish my experience at Trulieve has never been anything short of great, I've had the pleasure of being consulted by Mike M today and the knowledge this young man harbors about the products and industry is quite mind blowing, his professionalism and customer service goes unrivaled amongst the staff. All the staff are always welcoming and in a great mood.
    CC M.
    CC M.
    1622472269
    Bryan helped me, and had great customer service. Offered to look up strains for me. Very clean facility. Only thing I would suggest is having the menu screen on the TV while waiting. This would shorten time and give customers a chance to see things missed online. Other then that, satisfied. I recommend them to anyone.
    Ashley R.
    Ashley R.
    1621452967
    So it was my first time ever with my new card. And I gotta say, Michael was amazing. He understood what I wanted, helped be decide what was best for me. Very informative, made me feel comfortable and not a rush.Michael and the Trulieve staff, thank you so much! I will be definitely going back to this location.
    Holly L.
    Holly L.
    1621430848
    Trulieve PBG is the place to go! Very convenient location and kept very clean. The entire staff at this location is fantastic! The staff does a great job at keeping up with express orders. I am in and out the store very quick. Also quality of flower is by far my favorite at Trulieve. Love this place!!
    Erica S.
    Erica S.
    1621272556
    I had the BEST experience I’ve ever had today! Mike greeted my warmly as I came in and gave me the best customer service and was speedy and efficient, he answered all of my questions and helped me accordingly! I am greatly satisfied and will be a returning customer!
    Arthur B.
    Arthur B.
    1620176010
    This dispensary is full of inspiration. In all honesty, I’ve never seen a team work so efficiently with one goal in mind: to provide the most outstanding services for their patients. This is my go to dispensary!
    Went into the store today to pick up my order, and I must say this store has it together. I had a fantastic experience! Arthur and Karen was absolutely lovely to shop with. The store was really clean, and everyone was nice had a positive attitude! I will be going back, it was really stress free.
    Chris B.
    Chris B.
    1620163330
    I went to trulieve when I first got my medical card and have been pleasantly surprised at the service and professionalism. I’ve had the pleasure of working with April a few times and her knowledge and friendliness is outstanding.If shes not in management now she soon will be. Every visit has been quick and pleasant. I’d highly recommend them, I haven’t felt the need to go to any other dispensary since I got my medical card...
    Justin and Arthur were super friendly and very knowledgeable about the products. I’ve had nothing but great experiences since the grand opening. This will be my home dispensary for sure.
    Elyse T.
    Elyse T.
    1620096602
    I had a pleasant experience at Trulieve with April S. today. She was friendly, helpful and knowledgeable with a great attitude. Thank you, April!
    Alex M.
    Alex M.
    1620081673
    This location is fantastic- everything is so shiny and clean! I can't even mention one person because they're all amazing at what they do. Definitely my new home store!
    Kate G
    Kate G
    1620068004
    DJ WAS WONDERFUL AND SUPER HELPFUL. ALWAYS LOVE MY HELP HERE! DEF GOING BACK.
    Christie H.
    Christie H.
    1620045234
    Best dispensary ever!
    Tim H.
    Tim H.
    1620008176
    The new PBG store is absolutely incredible, Christie and Steve were extremely knowledgeable and two of the best bud tenders I’ve ever had the pleasure of being assisted by, check them out!
    Bianca H.
    Bianca H.
    1619989236
    This place is a God send! Such a convenient location! Like a new shiny gem! The employees were super helpful and fun to be around! They made my experience a wonderful one. I definitely left a little more knowledgeable. My go to place!
    Steven K.
    Steven K.
    1619925098
    Beautiful location and the staff are very helpful!
    R H.
    R H.
    1619893477
    Originally very excited about this location. My first experience was alright- but nothing like the helpfulness, knowledge and happy faces of other locations.... my second visit was ridiculous- the atmosphere was horrible, the employee who assisted me was rude and the first words he said to me was “I don’t know cause I’m not a patient I don’t use any of this.” He proceeded to ask a co-worker to help him, he was more knowledgeable but still the employees had a weird vibe and it was the first time I could not wait to be done with my transaction and leave. I had planned to make a larger purchase than I ended up making because the employee was not helpful and seemed miserable.
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