Trulieve Dispensary in Palm Coast, FL
Based on 813 reviews
Thomas T.
1726703252
Tiffany was amazing. Helped me with my bill. Slashed it Almost in half.grat smoke awesome price and the best staff thanks 😊 Tiffany you the best 👌
Kevin L.
1724845915
The manager and another employee sold me medical marijuana on July 22nd 2024.I didn’t know it until I went back a few days later and they immediately said I did not have an active rx.I reported this to their chat on 7-25-2025 and was told it would be reviews and I would receive a response within 24-72 hours. They never did so.I posted a one star review and they reached out to me via email.This is their final response which I feel is a joke and provides no evidence that they actually did what they are saying they did.I am now filing a complaint against them with the OMMU and I will attach photos as proof of their horrible customer service and their original lies from 7–25-2024It’s a horribly disrespectful company and I tried my best to deal with them directly but they seem to think I’m dumb and will just believe them at face value because they simply stated the direct quote belong yet showed no proof these things actually occurred.“"To resolve this matter amicably, I am requesting the following:1. An immediate internal review of the incident to understand how this compliance lapse occurred. An internal audit has been conducted.2. Appropriate corrective measures to ensure such incidents do not happen in the future. Corrective measures, internal & confidential in nature, have been set in place.3. A proposal for compensating me for this oversight, given the potential legal implications and inconvenience caused. A compensatory offer we feel is satisfactory has been presented and rejected."I will attach many photos to show evidence.
Breanna D.
1723164401
This place is the WORST. Called the store while I was on my way there from 45 min away and the guy on the phone said as long as I got there by 8:40 I would be fine. I asked him to transfer me to their location so they could confirm and he said he couldn’t but assured me I would be good unless they were packed. I got there at 8:33 and the doors were locked with no customers inside. The employee inside was talking to me through the door and wouldn’t open it even though I was checked in online. Super rude and unprofessional. Terrible customer service. Don’t waste your time or money here.
Bruno B
1722866175
These folks are very professional and always fast. They're polite, helpful, and always make us feel welcome.Considering how some of the customers act at times, the folks working here deserve far more than whatever they're getting.
Annette J.
1721077053
Experience was very nice .staff was extremely helpful and knowledgeable about products and services. Very helpful to first time customers
Bill G
1718390604
Haven't been to Trulieve in quite a long time because of many issues but tried today to place an order and after attempting to update my info, website locked up and wouldnt work right after this issue so I eventually got logged out. Didn't get an order placed. It would appear they are still messed up so I'll have to ship elsewhere but I don't think they even care anymore .
M. L.
1718075662
Usually, I have to wait to be called in. Could use more staff on busy days. The products are good
Morgan F
1713803202
Nobody was really there but all the employees seemed confused like it was their first week. Said I was interested in a vape pen but he just brought me out 2 then gave me the wrong price for them. Then said they really didn't have any others after messing with the "menu" iPad for a couple. Meh experience meh on the choices... Rather stop elsewhere TBH
Tina
1713544940
Great place. A little slow with order filling. It should not take 3p-45min to pick up an order
Jeramie G.
1712766904
It never fails.They claim to have something to go to pick it up. And they don't have it so they try to push something else on the instead. And like all the stores these days a bunch of employees working, but only two on registers
patrick B.
1712597237
business commits false advertising by placing False high batch results To bring in more customers but you get there or try and order it and you will never ever get it.You can order 10 times and not get the item that you ordered. Management needs to be fired. The current g m treats it like a black market where they get to who gets what. It is a legal prescription that they have no say on but apparently the management.A especially girmo(whos says its" his store" and is the "gm"). He is clearly overmedicated and Verbally abuses the patients with his power , I myself had to tell him 3 times not to raise his voice at me and then he Just began to get louder and louder accusing me of making a scene just cause i ask him to look for any other hybridflower after fake looking 2 times he came out and said they had no others Even though there are 65 other flowers listed on menu and other patients all around me are buying the product. Then he said you and meGo back and check the tapes with me Because he says he was not raising his voice at me even though I had to tell him three times to lower his voice as all the other customers and employees were looking over because him raising his voice. He then raised his voice even louder and escorted me out of the store. The real owner needs to step in and review the tapes.on the showroom and the backroom and see the discrimination. you are losing business due to this employee.and he allows all of his employees to smoke.Weed or flower in the parking lot on their breaks used to be out the back door. (Illegal)I'm pretty sure managers should not be vaping.Medical marijuana while working. Lots of illegal things happening here .Owner need to fire all management " giermo " and get rid of all the old employees who think they own the store This is not the black market where they get to decide. Who buys what and when? Which has specifically happened to me on my 2 past visits by management I feel extremely discriminated against there actions. There is a reason your ratings have dropped significantly in the past year.Compared to other dispensaries.
patrick B.
1712086278
False advertising.... on their website.What you order is never ever what you get. Even if you check the batch results. Why have results to a flower you never had?? Just list what u have scan the inventory and post it correctly.You will not get that specific flower. And if the person in the back room does not like you, you will not get any flower.They will give you the lowest in the store and tell you that's all there is. But then you can go to the manager and they can easily walk back and find 1 within 30 seconds . Palm coast needs a new dispensary. People would be better off going and buying it.Black market rather than going here.You never know what you're gonna get here.
Jason V.
1709248733
Best customer service in Flagler county. Always open with lots of workers so the line is short. If you sign up for the rewards program, you can register ahead and just pick up with no wait time at all. They have a huge selection of every kind of flower you can imagine plus accessories. Check out their weekly specials for amazing discounts. I love this place and I’ll keep coming back ! ⭐️five stars.
melanie J.
1709247163
Over paid for sub par products.. thinking I would get military and snap on non sale items. Roll one wax at full price and doesn’t apply?? It’s not even a top tier brand. Why can’t you display discounted prices online when I order so I know what I am actually paying?? There is others brands on sale for cheaper than roll one and I would have made other choices.. or display the itemized breakdown before asking me to pay. All I get is a grand total and now it’s too late.. $20 difference if I would have gotten my disco
richard C.
1705946136
My ratings change based on recent experiences. Wait times have improved lately and I haven't had any really long visits. Staff is always friendly to me, I do see improvements as I visit weekly.
Nichole
1704893418
Really great place, the staff is very knowledgeable and are able to answer any and every question you may have about their products and which ones are best for you. There is usually a wait time but they are able to call or text you when it’s your turn to check in if you don’t want to sit inside and wait. There are limited amount of seating. It is easier to order ahead because you skip the line of people who are just walking in.
Keb S.
1701437173
The Palm Coast store has improved the lobby experience. The customer service of Mandy at the counter was outstanding. I wasn't sure which products were full spectrum, her RSO gummies have really done the job. Rick would approve!
patrick B.
1700492204
They, apparently do not have a way to see if a pickup order is in the system(lie from management). They would rather the customers. Sit and wait 40 minutes in the waiting room and then get back to find out that there is no order even though confirmation emails have been sent. And order complete emails have been sent. But still the employees and manager told me that there is no way for them to see if my order is ready. It's not right to waste people's time like that and make them Wait after placing a pick up And then they receive confirmation And wait their turn to get back for A strong From the iEmployees.This location has gone downhill severely in the past year due to staff.And I have been a customer for over seven years
kerrylynnn
1699471037
I recommend Jungle Boys in Daytona for the best prices and quality.Trulieve in PC USED to be good and fast.They’ve now gotten rid of most of their staff and their wait times are atrocious, even for express pick up. Their prices are way too high anyway.This is one of the only dispos in PC and they’re flailing. I’ve been a customer since they opened but I have to be extremely desperate to patronize this place, I feel bad for the staff.
Jake S.
1699367670
It seems to me Truleve is now acting like a typical greedy corporation. The place is short staffed and inconvenient to visit. Every day the place is packed and although I am happy for the growth I feel the company cut staff for profit even though it was not necessary. They either need to staff up, open a second palm coast location, and/or both. Unfortunately the customers/patients have no choice and the company knows and takes advantage.PS: the staff members are some of the best people on earth.
80HD777
1698422419
Like everyone else, the staff seem nice for the most part BUT the wait time is ABSOLUTELY RIDICULOUS!!! Not to mention out of stock on lower priced items. Only complaint I have about staff is when you have 3 people working the back and a hour and a half wait time even on express, the staff doesn't seem to pick up the pace, also don't leave and take an hour lunch break so now there's 2 people in the back. The wait is ridiculous and scares me that it's gonna be like this all the time cuz everyone has a MMC in Palm Coast. But here's a suggestion, have more people working and one register for walk-ins another for pick-up and another for express... I don't know! It's bad for staff when they look bad because it's so busy... You can see who has good work ethic and who doesn't...
Grego S.
1698359507
This is the worst place. They're system sucks and is unfair. I have been to Edgewater, Daytona and here. Never have I had to wait at those locations as long as I have at this location. There's over an hour wait even if you pre-order online. Somehow express orders are seen prior to pickup orders even if you've been waiting an hour. The way express orders were explained that when you place order and respond with on the way as soon as you walk in they are seen even if order placed after yours. That's unfair to those that have been waiting over an hour. Avoid this location. You're better off spending the wait time driving to Daytona. It takes less time to drive there than the wait is here at Palm Coast.
Jay D.
1698329637
I waited 1 hour 45 minutes for an express pickup order! Unreal. Only 2 workers in the back when there is 20+ people waiting in the lobby and even more people waiting out in their cars is absolutely ridiculous. I will go elsewhere until this wait time is resolved. Never again. Do better Trulieve Palm Coast!
Lindsay E.
1696791554
Trulieve has great sales. Not too busy, can have some wait. The people in back are there to help if you need it. Neat and organized, many different selections in the way to work the best for you.
Alissa C.
1694788998
Every time I go in here the people are really nice, however, they’ll keep you waiting even if you check in online. (they recommend you do it this way even though it doesn’t help anyone.) If it was just the wait times, I probably wouldn’t complain, but I’ve had multiple bad experiences. They’ve traded out my products with out any type of notification, I’ve bought 4 Tru-Pods from them, EVERY single one of them leaks. I’ve bought products from them that don’t give any kind of effect. When I first started going here it was awesome, but with in a month the quality of service & product has declined severely
Crystal T.
1691102009
Stock is always on point! Most of the bud tenders are very product knowledgeable, always super accommodating. Amy, will, Brittany are my go to for any product questions!
Tammy S.
1689185899
Ashley is amazing. Ty for ur knowledge and ur patience. Ur smile after all my questions showed me u are a genuine lady
Brian W.
1687893797
Every time i come here anymore there is such a long wait and then their automated system calls you in and tell you to see the host and you still have a 40 minute wait. Express means absolutely nothing when it should! If your stuff is ready and you are just here to pay for it and pick it up you should go first in my opinion but it literally means nothing here. Won’t be back to this location. Even having one person dedicated to express would probably work!!
Cat
1682714615
Britany is an exceptional DA. She is well versed and extremely helpful in all aspects. Great recommendations for a new patient, and super easy to talk to all while maintaining a professional demeanor. You're a Rockstar, Britany! Thank you!
Savanna T.
1682374759
This place has 0 sense of time management. You place an online order to pick up, but you still have to wait 45 minutes. I’ve never waited less than 45 minutes for an online order and it’s ridiculous, what is the point of an online order?????
William T.
1682114383
If only there was a zero star option.. Trulieve is hands down the worst place to try and purchase medication. It doesn’t matter if you place a pick up order ahead of time or not, better plan on being there at least 45 mins and that’s assuming they actually put the order in for you.. customer service is non existent.. as of this time I’ve been waiting 2 hrs to find out if my order is ready.. my order is for just 1 item.. I’ve tried to call customer service and there are no agents available so the automated voice suggested I call back.. then I tried the online chat only to see that I was 90th in the que.. I will never be shopping at a Trulieve again. Truly an awful experience each time..
Keith Jones, CPA T.
1680025656
The folks who work at the Trulieve in Palm Coast are very nice peopleIt seems like they go out of their way to help you and make sure you get the medication that you need for your ailments.From the moment that you walk in the door you are greeted in a friendly manner by the person who intakes you to be served.When you’re called into the back to get your medication, you are given a warm welcome by the customer service agent.Each time I have visited this location, I have found that the agent is knowledgeable about the product and asks questions that help you determine what you need.The agent always makes sure that you get any discounts that you may have coming to you.I have never had a bad experience at this location!
Jessica B.
1679990291
I used to love Trulieve, I want to still love them, but the constant system issues and the long wait times even when checking in has gotten just ridiculous! I currently have an online order with them placed 4 days ago and I have heard nothing! I got on their online chat today, as well as called them and was told that the systems are down AGAIN and that I should go up there and give them my order # and sit and wait. I was like, I do not have time for that. They apologized, but had no resolution other then go sit and wait. I went to Surterra instead, who has always been organized and efficient with pickup and delivery! You must do better Trulieve, however that needs to look.
Bridge D.
1679101205
I tried to go into Trulieve to get my medication prescribed to me at 8:30pm 3/17/2023. When I arrived, the doors were locked and I was met by a man trying to talk to me through the closed door. From what I could make out, he said they were closed and I had explained that the sign outside of that very door says that they close at 9. I’m very confused at this point, he directed me to go to the other door, which I did. Then I was met by a woman who had explained to me that this Trulieve cannot accept people past 8:30 now because there was “so many people in the back and by the time the people check out it’ll be 9” I’ve been sitting outside of Trulieve from 8:30pm-9:00pm and I haven’t seen one person leave this store and there are absolutely no cars outside. I am very disappointed that I could not get my medication and then being lied to so that they can close earlier. This is very unprofessional and if the hours are changing they need to be updated, Ive seen 5 people (since sitting here) being ignored and denied service.
justin D.
1678413563
What a joke!!! I guess the staff feels like closing whenever they want so they canceled my order as I’m walking in and locked the door in my face. Oh yeah it’s 830 they close at nine. Called customer service. They basically told me tough luck they can close whenever they feel like. I guess there’s no professionalism in this medication here. Very disappointing.!!! 0 stars
tim M.
1676750152
Eat a 🍆 grace . It’s nobodies fault that everybody wants to come at the same time and that corporate is screwing over the wonderful staff here. Typical entitled ahole patient you are and many of you are . Staff here is wonderful! Corporate is the real issue at this place .
Grace A.
1676746937
The staff here is very nice however I had to wait 40 minutes for a pick up order. A PICK UP ORDER. There is no reason that is necessary at all. I definitely would recommend going to jungle boys instead. I am in and out of there within 10 minutes or less and the weed and prices are way better.
Scotty F.
1676673705
The wait times even with express pick up is really long it been like this for some time now think I start to shop other places ok this is my second review now and it’s the same very slow and I placed my order 3 hours prior to coming and they said it’s about an hour wait there has to be a better way to serve your customer
Taylor H.
1676149881
Every time I go there it’s quite the wait. Wish they could get a better system down. Waiting 45 min for 1 item that I preordered and was confirmed ready for pick up is a bit long.
Flbeach S.
1675275052
Started off 5 stars 1.5 years ago, but the poor service and bad attitudes of some of the employee/managers last couple of months has prompted me to revise. Advertised potency rarely matches up when you get there. Website purchases are terrible. Sloppy service without a smile- sent me home with something other than I purchased had to drive all the way back and deal with it. Only good thing about trulieve lately is the deals can be good if you can put up with the attitude
Scott L.
1672354826
The normal Trulieve experience - a clean, bright dispensary, friendly knowledgeable staff, and some of the best product on the market. Now if they'd just open one a little closer so I didn't have to drive 45 minutes to Palm Coast or Daytona.
D L.
1670158071
Everyone is always so friendly and helpful. They offer great products and great prices. I would recommend trulieve location any day
Accursedsafe29
1668029831
Palm coast location highly unprofessional. Manager as well as front desk associates were very rude. They claimed I couldn’t use my ID if I didn’t have my medical card physically with me. I’ve been a medical marijuana card holder for about a year now and this has NEVER been a rule. When I told the associate that past employees were able to do it he accused me of LYING in-front of other customers. The attitude was disgusting and arguing to a usual customer in front of other customers was the most unprofessional thing I have witnessed. When I asked to speak with a manager he didn’t take the situation seriously and didn’t help me with this incident. Other customers who witnessed the altercation were very unhappy with how it was handled.Seriously palm coast trulieve get it together, your employees are embarrassing to your company
richard C.
1664296699
This company is unable to track their rewards points accurately and erased balances with a new point expiration system. My points from last week have already disappeared. When the rep comments on here to email her; I did and was offered some points in return; none of which have ever been delivered. Waiting for more competition in the area to have more choices
Asterius P.
1662171110
The staff at this location are all amazing! They are all very kind and willing to take the time needed to help you through every step of your transaction and experience. One of my personal favorite bud tenders is Talia, she is very polite and well knowledgeable about the products and their affects. Highly recommend
Thomas W.
1661107786
Mrs. Anita was just so pleasant and personable. One of my favorite parts of visiting this location is the bright smile she greets every patient with.
Chelsea M.
1660417477
I cannot say enough about this place and the staff! Mandy, Will, Amy, Nick, Morgan, Andrew, Toni, Dennis, Connor, John, ALL the managers, truly I can go on...The amount of knowledge in the building coupled with the laid back friendly vibe you get from the staff makes my shopping experience a pleasure every time! Hans and I do not go anywhere else 😜
Chris M.
1659462455
I absolutely love this place! Super friendly and knowledgeable staff. Amazing discounts everyday on different things. I tried a lot of batteries before finally landing on the tru stick and couldn't be happier!
Elizabeth D.
1657993638
Absolutely love Star, William, Dennis, Merrill, Deirdre, Brittany, and Jose. All are so nice to speak with and always have the perfect recommendation of herb or concentrate! Love seeing you guys when I come in! Thank you!
Nadine B.
1656775831
The single star is only because it is a functioning dispensary and technically it's open.....You will stand there and wait even if you place an order ahead of time, for on average 20-30 minutes on any given day.It's not even just the wait it's some of the employees dispositions that they would rather be anywhere but there.The worst is the prices! If you buy the trulieve cartridges they clog up no matter whether they're layed down or not there's often a clogging problem.I just in good conscience can't give this place a good rating. Bummer
Heather T.
1654711936
I love coming here the staff is so nice and Deara is my favorite she explained a lot to me and just toke the time to make sure I understood what we were taking about she didn't rush me or get aggravated with the dumb questions I had to ask either I will definitely continue to come back ..
Toze R.
1653773375
Just got the New Scarlet Black, real nice terps.Always find something good. & the staff are on point.They are always informative & pleasant to speak to.
Tomo A.
1652882782
Consistently the best experience in the area.And the longer I go, the truer this remains. The staff is friendly, it's next to a Checkers if you like that sort of thing, and they have great pricing and easy pay options.
Joe L.
1650695702
Fast friendly service every time. The staff is too notch,keep up the good work! HIGHLY recommend*****
Jennifer B.
1649835278
This was my first foray into a dispensary. I wasn't sure what to expect. After a little wait I was brought into the back. My consultant was very knowledgeable about the various products and what they work best for. I was expecting displays of different types of bud and delicious looking edibles but I was sadly disappointed. The cases only displayed vapes and cartridges. Great shop. Very knowledgeable
Louise P.
1646169499
Trulieve always has a good selection of products. However, the employees need to smile more. It's a happy place! I have to say that William 🙂 is the best. He's always very polite and smiling. Kudos to William!
Shirley J. F.
1644389847
First time to Trulieve after reading great reviews. I was not disappointed. Product was great, prices are a bit higher but the 50% discount for new customers rocks. Brian assisted me with my purchases and he is awesome! He was knowledgeable, informative and super sweet. Thanks Brian and Trulieve for a great experience! ❤
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[MIA]WHIPLASH73
1643225063
**UPDATE 1/26/2022**Since my first review for this location sometime back I thought only fair to come back and adjust it as this location has picked up their game and have been consistent for a good bit now. Will is awesome and an asset to this store. They should make him a manager! Changing 1 star to 4 as I believe in credit where credit is due. Keep up the good work Trulieve Palm Coast!Good luck finding flower. They are opening new stores constantly but can't keep product in the ones that are already open. Same generic response for everything if you waste your time complaining. Disappointed after years of being a customer and spending lots of money there. Whoever runs this company should be fired. Have not had flower in stock for days. I have checked 3 stores that would be closest to me and all out of stock.
John B.
1642796512
I have to say the people here at Trulieve are great. As a old disabled vet it so nice to have people that explain and help you understand. Chris Broems is a out standing person. He has help me at Trulieve in Palm coast Florida several times. His attitude is outstanding; and with his knowledge of the products they have and how they work. Chris is just awesome he goes above to help you find what works best and again is very knowledgeable. Bottom line the Trueliv in palm coast is awesome.
brit A.
1640548282
The staff at this location is absolutely amazing. Thank you for everything that you do! This location is always clean and amazingly friendly! Chris B is my favorite! John is the man, Brittany is the absolute sweetest, Connor and Trace are extremely knowledgeable, Darius and Denny are awesome, Olivia is also fantastic! G, Laura and Tracy truly have this place running smooth. Thanks again!
Stacia L.
1640016049
They are all sooo friendly and super helpful. Always tell me what deals they have going on and new products! Also super close to my house so it’s really convenient. They are usually really quick with my order. Today I placed an order at 8am and by 9 it was ready! Not to mention the cute guys that work there!
Judy
1639358952
I've been going to this place for a few years now. They're professional, knowledgeable, and extremely helpful! If you don't like a product (it doesn't work, not what you thought it would be, or it has lost its potency from you not using it), they will exchange it or put the whole credit on your account on the spot! I LOVE this place and HIGHLY recommend it!
Todd F.
1637509310
The best in town I would encourage going legal for those who read these1. Your bags will never be short2. You will get your change back3. Always on timeI never had a dealer do any of these
Rachael Hughes (Fumanchuchu C.
1637449442
This is easily my favorite dispensary. The staff are all very kind and even more so helpful. They always have lots of fantastic options to select from which you can get on their site and pick up in person. Being able to purchase and check in on line to hold my spot is so convenient. I can't imagine going to anyone else for my medical needs. Thanks for being here guys, you are the best.
Tyler K.
1634079880
Shout out to no one other than my little brother CONNOR for always steering me in the right direction when it comes to my medicine I mean as his older brother you’d think I’d have more “experience” if you’d say but my little brother is so spot on he acts as if it’s his own business and products!!! I highly recommend you asking for him if you want to smoke real good or just all around to get an honest about ANY PRODUCT. He’s the man with the plan and he’s going to be the reason we’re going to be able to get more than 2 1/2 ounces dispensed every period. You wait and see! Have faith in this man!!!! He can’t dispense me I guess cause we’re related but he guides me to the right ones that come in every time I mean it’s literally like flipping a quarter with two tails he hits everytime.
Tedra L.
1632255324
Trulieve delivery team is awesome!! I forgot to post my previous experience with Jared, but great guy. William today was very understanding, and most of all, patient. I think the other guy that was with Jared was John, but not sure. If I don't post right away, I usually forget (go figure, forgetfulness. LOL!!). But THANK you Palm Coast for a great set of employees! Please commend them for a job well done and keeping your customers happy!!
Steven V.
1630760571
What can I say? Probably my favorite store in Palm Coast for obvious reasons. Awesome and friendly service every time
Jon G.
1629483822
Love this place, easy parking and big lobby when there's a short wait. Trulieve has great weekly sales/discounts and offers $15 delivery to my rural home which no other dispensary does. They stand behind everything they sell 100% and have friendly and helpful staff. Way to go TruTeam!
justin D.
1628433597
The staff there is unbelievably nice! They treat my dog like a King when he goes in there. I think he loves going there more than I do LOL
forrest A.
1627565025
The staff is always so friendly here. Nicole and Ashley are super sweet. Joshua is a total cutie.
aaronmit
1620523226
It is like shopping for high end jewelery that you can smoke. You get a dedicated weed connoisseur that will answer all your burning questions. Super friendly staff in a "high" end setting. The best way to shop for your alternative medicine needs. You will leave with your head in the clouds.
Mikyla H.
1620164933
I came down for work but needed to re-up! So I decided to check this store out. One of the long haired male presenting employees working in the front was very sensitive and mindful in the way he addressed me after I had come back in with a bit of confusion about pricing. He spoke as if he recognized that I came for healing ultimately and that he was there to help and bring ease. Weed was fire too 👍🏿
Gwen F.
1617749964
Andrew is helpful, knowledgable about the product. Today was my first time in a dispensary and Andrew kindly and patiently walked me through explaining the various products. I am happy with my experience and look forward to returning.
[MIA]WHIPLASH73
1617196143
Good luck finding flower. They are opening new stores constantly but can't keep product in the ones that are already open. Same generic response for everything if you waste your time complaining. Disappointed after years of being a customer and spending lots of money there. Whoever runs this company should be fired. Have not had flower in stock for days. I have checked 3 stores that would be closest to me and all out of stock.
Eileen R.
1616368927
It can be really hard if you're truly using marijuana for medical purposes to navigate all the products and it's been kind of difficult. Not crazy about the doctor I got my card from he's been zero help. That's another review. But trulieve has phenomenal customer service tons of patience and a very compassionate kind and fair return policy if something doesn't work for you ❤️I absolutely hated the whole dispensary experience at first but truly was actually become a source of comfort for me as far as a couple of the budtenders there have been specially compassionate but all of them are awesome.I gotta say I haven't met anyone I didn't like yet ❤️But I have learned which ones have some similar experiences to me and know what I'm looking for now 🙂 it's really cool they all have a different type of knowledge base.Thank you
Peter A.
1614282066
Great place. Amazing experience. Customer service was excellent from the moment i walked in. Definitely would recommend.
Deer P.
1612837381
Josh and Stephanie are great. Truly caring about the clients/patients. I have been a difficult patient. THC sensitive. I needed that consultation session. Josh was the consultant. He demonstrated sincere caring. He told me what he thought about my situation. He told me all that he knew about a remedy. He was humble enough to tell me he would get the opinion of another clerk. That’s when Stephanie came on board. They put their heads together and came up with what they felt might work for me. They really made me feel cared for.
betty M.
1611680815
I have been going to Trulieve in palm coast for several years and everyone nice But yesterday Andrew B.put the icing on the 🎂 cake for me So polite sweet and patient with an old lady like me Sincerely Betty Mulhall
Curt R.
1609874320
So for all the truleivers out there who have had trouble with the website. It’s getting better!!!! Please be kind to your flower people!!! It’s not their fault!!!! the web is not under their control. Palm coast location is my go to place because the employees are awesome. When I didn’t get my online confirmation i was contacted by truleive palm coast and they immediately let me know there was a problem with the order and with their help i was able to adjust my order and was very happy. They will do whatever they can to make you happy so stop giving them sh*t for something that’s out of their control. Five stars from me, always!!!!
Kaitlyn R.
1609699053
Love this location -everyone is SUPER nice. Especially Andrew B , Brittany and Kelly AND JOSH. They always take such great care of me and make sure I’m good to go ! I HIGHLY RECOMMEND them ❤️!!!
Kaitlyn R.
1607125384
Love this location -everyone is SUPER nice. Especially Andrew B , Brittany and Kelly. They always take such great care of me and make sure I’m good to go ! I HIGHLY RECOMMEND them ❤️!!!
John W.
1606659935
I love going to the palm coast location! I get great service from Andrew B. He is my go to guy! Awesome job
alicia C.
1606593399
How do you get a new system and not have it tested for bugs clearly there is a issue. The call center you're on hold for more than a hour. They use to be a five star with this issue, if i could give a negative star i would its been more than a week.
Brande M.
1605981920
went in for the first time very friendly -- I can say Andrew B. made it easy and Helpful - when i go back in going to ask for him !!
Liz J.
1605455614
Customer service is getting better. Website has improved. They still have problems with keeping items in stock. Probably because it’s the only well-known dispensary in town.
Michael K.
1602264934
Wouldnt let me bring my old man in to show him how the process works since he wants to get a medical card. Stated because of Covid. Most ridiculous thing ever when the back is filled with other people anyways and we both had masks. Tired of coming here and dealing with constant issues from shortage of flower to incompetent employees. Go to surterra a few minutes down the road. Won’t be coming back here
Donald E.
1600700408
MOST REVIEWS ABOUT THIS PLACE ARE FALSE!This is the Worst Dispencery in Florida. The sales people think their doing you a favor by serving you. Most of them look stoned and very uneducated at what their dispencing!DONT WAST YOU TIME OR MONEY! ALLWAYS OUT OF STOCK.
Tracy M.
1600618503
I do contract work for Trulieve and as clients go they are tops. My recent service call at the Palm Coast location was a pleasant experience. The manager was especially helpful with my assignment.
Bill B.
1600454471
Great! Update depends on what day u go on. Got time for a 2 hour wait ???
Brian W.
1599770468
I'm a new and they treated me great
Brent B.
1599441440
Great place!!
matthew D.
1598495944
As a first timer, not only was I graciously greeted by Matthew and Kara, but I was lucky enough to get Logan as my rep. With a great attitude and willingness to educate me, he took his time to answer LOADS of questions. I felt like a pro after I left. DEFINITELY ask for Logan if you are new or want great Customer Service.
Andrew O.
1598367172
Very clean and professional environment. Associates were knowledgeable and energetic!
CryptoDaddy
1596648538
Knowledgeable and friendly staff. I have only purchased flower. While not at the level of West Coast or Colorado products, their quality and potency has improved with time. Availability is hit or miss(high po flower only), hence the 4 🌟. Only wish they had coffee and let you sample your medicine there. They have a plethora of products aside from flower, give them a try!
Donnie P.
1594832077
I just wanted to add to my review and say thank you to Brian C. for the outstanding job and going above and beyond to help us out. Be an amputee its hard to go out and trust people today. Thank you for the, "Being at Home" feeling every time I come in.
Karen S.
1594570687
Most all the staff here are incredible, polite, and extremely patient with you. There was only one gentleman who works there who's very abrupt, rushes you, and made the 3 time experience for me rather odd, so now I preorder and just pick up. I tip really really well, and it's frustrating when the persib rushes you, but beyond that ONE person, this is an amazing place. I like how helpful they are in guiding me to my pain relief, asking if it's working when they see me again. I just can't say enough about this staff, how clean it is, to how polite the front staff are.
Tori T.
1594054344
Great place.Great people. Since getting my card, I've finally felt some relief in so many ways. Its a joy to come here and I always leave smiling. FIVE STARS!
abbi S.
1592690750
Awesome and close to home. Very friendly staff, easy online check-in. Fast and professional with much to choose from in several different forms. They even deliver to your home!
Diane K.
1592671042
Formerly a newbie, Trulieve reps educated my husband and I with an abundance of information along this journey. I would still be on pharmaceuticals without their support.
Tony D.
1592223568
This place is great!! Staff is amazing and quality of product is the bomb.com
Gixx Z.
1591404334
Everyone so nice here. They usually have good products. They had a sale today that I took advantage of. I'm a satisfied customer.
Amie A.
1591380131
They were the first dispensary to serve the NE Florida area.. Every visit is pleasant. So for that they get 5 stars!
constantine T.
1590447642
Very nice friendly people & environment as well. Fast service A+++ all the way
Arthur S.
1584363798
The workers very polite helpful. Love going there. You have a great team. I highly recommend truelieve. To anyone with card tell them big art sent you. Cant say enough about. Palm coast pharmacy. A cut above
Thomas D.
1583938368
Tina always is knowledgeable patient and professional. I'm a former Airborne Ranger Combat medic, Broken neck 2x just to name a few.. Every one makes me feel like home and comfortable.
Karri M.
1583555676
Defiantly on the new experience list and has some quirks to work out but everyone there made me feel very welcome and made the new experience very welcoming and easier to understand. 1 thing tho I didnt get my 15% off 1st order and I spent about $150 but I saved my receipt so I hope they will honor it my next visit/order =) The prices are a little higher than some places but its good quality.
James G.
1579456894
I am very pleased with the service, products, incredible staff, management, cleanliness, and friendly atmosphere. The staff always goes above and beyond with their kindness, compassion, patience and expertise in the exceptional products that I've only found at Trulieve. The Palm Coast location is by far the best location that I have visited in the state and I am proud to call Trulieve Palm Coast my dispensary. 5 stars all around!!!!!
Adrian C.
1579300044
This dispensary is tucked away out of sight in Palm Coast Fl. But what the miss in curb appeal they triple in quality. A must have medical marijuana store. Thank you Truliev of Palm Coast !!! Respectfully your loyal patient/client, Adrian C
Chris B.
1577456351
I was actually parked next door but You'd never know they sold pot in there if it wasn't written on the signage.Looks like a normal pharmacy from the outside.I don't see how this is a bad thing for our community so welcome to Palm Coast.
Chandrika The I.
1566504806
Super friendly and informative staff. They answered every question and concern that I had and they even provided me with resources so that I could do my own research. Since ditching pharmaceuticals and honoring my body by switching to herbal medicinals, I trust the quality of their products greatly. Get your Medical Marijuana Card and give Trulieve a visit. Thank me later ✨😁✨
Chandrika The I.
1566504781
Super friendly and informative staff. They answered every question and concern that I had and they even provided me with resources so that I could do my own research. Since ditching pharmaceuticals and honoring my body by switching to herbal medicinals, I trust the quality of their products greatly. Get your Medical Marijuana Card and give Trulieve a visit. Thank me later ✨😁✨
Ken Q.
1555021699
Helpful and informative staff, compporable prices
28 Old Kings Rd N
Palm Coast, FL 32137
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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TRULIEVE Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 40% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
- Veterans Discount: 20% Off ( Stackable Up To 30% Off)
- Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
- SNAP Discount: 10% Off (Stackable up To 30% Off)
- Birthday Discount: 25% Off Purchase (Not Stackable)
- Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
- Pediatric Discount: 20% Off (Stackable up to 30% Off)
- Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
- Refer A Friend: Both Receive 50% Off
- Visit Trulieve’s Home Page
ABOUT THIS DISPENSARY
Trulieve, located at 28 Old Kings Rd N in Palm Coast, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.
License Number: MMTC-2015-0005
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in Palm Coast does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Trulieve
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Trulieve
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in Palm Coast online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 813 reviews
Thomas T.
1726703252
Tiffany was amazing. Helped me with my bill. Slashed it Almost in half.grat smoke awesome price and the best staff thanks 😊 Tiffany you the best 👌
Kevin L.
1724845915
The manager and another employee sold me medical marijuana on July 22nd 2024.I didn’t know it until I went back a few days later and they immediately said I did not have an active rx.I reported this to their chat on 7-25-2025 and was told it would be reviews and I would receive a response within 24-72 hours. They never did so.I posted a one star review and they reached out to me via email.This is their final response which I feel is a joke and provides no evidence that they actually did what they are saying they did.I am now filing a complaint against them with the OMMU and I will attach photos as proof of their horrible customer service and their original lies from 7–25-2024It’s a horribly disrespectful company and I tried my best to deal with them directly but they seem to think I’m dumb and will just believe them at face value because they simply stated the direct quote belong yet showed no proof these things actually occurred.“"To resolve this matter amicably, I am requesting the following:1. An immediate internal review of the incident to understand how this compliance lapse occurred. An internal audit has been conducted.2. Appropriate corrective measures to ensure such incidents do not happen in the future. Corrective measures, internal & confidential in nature, have been set in place.3. A proposal for compensating me for this oversight, given the potential legal implications and inconvenience caused. A compensatory offer we feel is satisfactory has been presented and rejected."I will attach many photos to show evidence.
Breanna D.
1723164401
This place is the WORST. Called the store while I was on my way there from 45 min away and the guy on the phone said as long as I got there by 8:40 I would be fine. I asked him to transfer me to their location so they could confirm and he said he couldn’t but assured me I would be good unless they were packed. I got there at 8:33 and the doors were locked with no customers inside. The employee inside was talking to me through the door and wouldn’t open it even though I was checked in online. Super rude and unprofessional. Terrible customer service. Don’t waste your time or money here.
Bruno B
1722866175
These folks are very professional and always fast. They're polite, helpful, and always make us feel welcome.Considering how some of the customers act at times, the folks working here deserve far more than whatever they're getting.
Annette J.
1721077053
Experience was very nice .staff was extremely helpful and knowledgeable about products and services. Very helpful to first time customers
Bill G
1718390604
Haven't been to Trulieve in quite a long time because of many issues but tried today to place an order and after attempting to update my info, website locked up and wouldnt work right after this issue so I eventually got logged out. Didn't get an order placed. It would appear they are still messed up so I'll have to ship elsewhere but I don't think they even care anymore .
M. L.
1718075662
Usually, I have to wait to be called in. Could use more staff on busy days. The products are good
Morgan F
1713803202
Nobody was really there but all the employees seemed confused like it was their first week. Said I was interested in a vape pen but he just brought me out 2 then gave me the wrong price for them. Then said they really didn't have any others after messing with the "menu" iPad for a couple. Meh experience meh on the choices... Rather stop elsewhere TBH
Tina
1713544940
Great place. A little slow with order filling. It should not take 3p-45min to pick up an order
Jeramie G.
1712766904
It never fails.They claim to have something to go to pick it up. And they don't have it so they try to push something else on the instead. And like all the stores these days a bunch of employees working, but only two on registers
patrick B.
1712597237
business commits false advertising by placing False high batch results To bring in more customers but you get there or try and order it and you will never ever get it.You can order 10 times and not get the item that you ordered. Management needs to be fired. The current g m treats it like a black market where they get to who gets what. It is a legal prescription that they have no say on but apparently the management.A especially girmo(whos says its" his store" and is the "gm"). He is clearly overmedicated and Verbally abuses the patients with his power , I myself had to tell him 3 times not to raise his voice at me and then he Just began to get louder and louder accusing me of making a scene just cause i ask him to look for any other hybridflower after fake looking 2 times he came out and said they had no others Even though there are 65 other flowers listed on menu and other patients all around me are buying the product. Then he said you and meGo back and check the tapes with me Because he says he was not raising his voice at me even though I had to tell him three times to lower his voice as all the other customers and employees were looking over because him raising his voice. He then raised his voice even louder and escorted me out of the store. The real owner needs to step in and review the tapes.on the showroom and the backroom and see the discrimination. you are losing business due to this employee.and he allows all of his employees to smoke.Weed or flower in the parking lot on their breaks used to be out the back door. (Illegal)I'm pretty sure managers should not be vaping.Medical marijuana while working. Lots of illegal things happening here .Owner need to fire all management " giermo " and get rid of all the old employees who think they own the store This is not the black market where they get to decide. Who buys what and when? Which has specifically happened to me on my 2 past visits by management I feel extremely discriminated against there actions. There is a reason your ratings have dropped significantly in the past year.Compared to other dispensaries.
patrick B.
1712086278
False advertising.... on their website.What you order is never ever what you get. Even if you check the batch results. Why have results to a flower you never had?? Just list what u have scan the inventory and post it correctly.You will not get that specific flower. And if the person in the back room does not like you, you will not get any flower.They will give you the lowest in the store and tell you that's all there is. But then you can go to the manager and they can easily walk back and find 1 within 30 seconds . Palm coast needs a new dispensary. People would be better off going and buying it.Black market rather than going here.You never know what you're gonna get here.
Jason V.
1709248733
Best customer service in Flagler county. Always open with lots of workers so the line is short. If you sign up for the rewards program, you can register ahead and just pick up with no wait time at all. They have a huge selection of every kind of flower you can imagine plus accessories. Check out their weekly specials for amazing discounts. I love this place and I’ll keep coming back ! ⭐️five stars.
melanie J.
1709247163
Over paid for sub par products.. thinking I would get military and snap on non sale items. Roll one wax at full price and doesn’t apply?? It’s not even a top tier brand. Why can’t you display discounted prices online when I order so I know what I am actually paying?? There is others brands on sale for cheaper than roll one and I would have made other choices.. or display the itemized breakdown before asking me to pay. All I get is a grand total and now it’s too late.. $20 difference if I would have gotten my disco
richard C.
1705946136
My ratings change based on recent experiences. Wait times have improved lately and I haven't had any really long visits. Staff is always friendly to me, I do see improvements as I visit weekly.
Nichole
1704893418
Really great place, the staff is very knowledgeable and are able to answer any and every question you may have about their products and which ones are best for you. There is usually a wait time but they are able to call or text you when it’s your turn to check in if you don’t want to sit inside and wait. There are limited amount of seating. It is easier to order ahead because you skip the line of people who are just walking in.
Keb S.
1701437173
The Palm Coast store has improved the lobby experience. The customer service of Mandy at the counter was outstanding. I wasn't sure which products were full spectrum, her RSO gummies have really done the job. Rick would approve!
patrick B.
1700492204
They, apparently do not have a way to see if a pickup order is in the system(lie from management). They would rather the customers. Sit and wait 40 minutes in the waiting room and then get back to find out that there is no order even though confirmation emails have been sent. And order complete emails have been sent. But still the employees and manager told me that there is no way for them to see if my order is ready. It's not right to waste people's time like that and make them Wait after placing a pick up And then they receive confirmation And wait their turn to get back for A strong From the iEmployees.This location has gone downhill severely in the past year due to staff.And I have been a customer for over seven years
kerrylynnn
1699471037
I recommend Jungle Boys in Daytona for the best prices and quality.Trulieve in PC USED to be good and fast.They’ve now gotten rid of most of their staff and their wait times are atrocious, even for express pick up. Their prices are way too high anyway.This is one of the only dispos in PC and they’re flailing. I’ve been a customer since they opened but I have to be extremely desperate to patronize this place, I feel bad for the staff.
Jake S.
1699367670
It seems to me Truleve is now acting like a typical greedy corporation. The place is short staffed and inconvenient to visit. Every day the place is packed and although I am happy for the growth I feel the company cut staff for profit even though it was not necessary. They either need to staff up, open a second palm coast location, and/or both. Unfortunately the customers/patients have no choice and the company knows and takes advantage.PS: the staff members are some of the best people on earth.
80HD777
1698422419
Like everyone else, the staff seem nice for the most part BUT the wait time is ABSOLUTELY RIDICULOUS!!! Not to mention out of stock on lower priced items. Only complaint I have about staff is when you have 3 people working the back and a hour and a half wait time even on express, the staff doesn't seem to pick up the pace, also don't leave and take an hour lunch break so now there's 2 people in the back. The wait is ridiculous and scares me that it's gonna be like this all the time cuz everyone has a MMC in Palm Coast. But here's a suggestion, have more people working and one register for walk-ins another for pick-up and another for express... I don't know! It's bad for staff when they look bad because it's so busy... You can see who has good work ethic and who doesn't...
Grego S.
1698359507
This is the worst place. They're system sucks and is unfair. I have been to Edgewater, Daytona and here. Never have I had to wait at those locations as long as I have at this location. There's over an hour wait even if you pre-order online. Somehow express orders are seen prior to pickup orders even if you've been waiting an hour. The way express orders were explained that when you place order and respond with on the way as soon as you walk in they are seen even if order placed after yours. That's unfair to those that have been waiting over an hour. Avoid this location. You're better off spending the wait time driving to Daytona. It takes less time to drive there than the wait is here at Palm Coast.
Jay D.
1698329637
I waited 1 hour 45 minutes for an express pickup order! Unreal. Only 2 workers in the back when there is 20+ people waiting in the lobby and even more people waiting out in their cars is absolutely ridiculous. I will go elsewhere until this wait time is resolved. Never again. Do better Trulieve Palm Coast!
Lindsay E.
1696791554
Trulieve has great sales. Not too busy, can have some wait. The people in back are there to help if you need it. Neat and organized, many different selections in the way to work the best for you.
Alissa C.
1694788998
Every time I go in here the people are really nice, however, they’ll keep you waiting even if you check in online. (they recommend you do it this way even though it doesn’t help anyone.) If it was just the wait times, I probably wouldn’t complain, but I’ve had multiple bad experiences. They’ve traded out my products with out any type of notification, I’ve bought 4 Tru-Pods from them, EVERY single one of them leaks. I’ve bought products from them that don’t give any kind of effect. When I first started going here it was awesome, but with in a month the quality of service & product has declined severely
Crystal T.
1691102009
Stock is always on point! Most of the bud tenders are very product knowledgeable, always super accommodating. Amy, will, Brittany are my go to for any product questions!
Tammy S.
1689185899
Ashley is amazing. Ty for ur knowledge and ur patience. Ur smile after all my questions showed me u are a genuine lady
Brian W.
1687893797
Every time i come here anymore there is such a long wait and then their automated system calls you in and tell you to see the host and you still have a 40 minute wait. Express means absolutely nothing when it should! If your stuff is ready and you are just here to pay for it and pick it up you should go first in my opinion but it literally means nothing here. Won’t be back to this location. Even having one person dedicated to express would probably work!!
Cat
1682714615
Britany is an exceptional DA. She is well versed and extremely helpful in all aspects. Great recommendations for a new patient, and super easy to talk to all while maintaining a professional demeanor. You're a Rockstar, Britany! Thank you!
Savanna T.
1682374759
This place has 0 sense of time management. You place an online order to pick up, but you still have to wait 45 minutes. I’ve never waited less than 45 minutes for an online order and it’s ridiculous, what is the point of an online order?????
William T.
1682114383
If only there was a zero star option.. Trulieve is hands down the worst place to try and purchase medication. It doesn’t matter if you place a pick up order ahead of time or not, better plan on being there at least 45 mins and that’s assuming they actually put the order in for you.. customer service is non existent.. as of this time I’ve been waiting 2 hrs to find out if my order is ready.. my order is for just 1 item.. I’ve tried to call customer service and there are no agents available so the automated voice suggested I call back.. then I tried the online chat only to see that I was 90th in the que.. I will never be shopping at a Trulieve again. Truly an awful experience each time..
Keith Jones, CPA T.
1680025656
The folks who work at the Trulieve in Palm Coast are very nice peopleIt seems like they go out of their way to help you and make sure you get the medication that you need for your ailments.From the moment that you walk in the door you are greeted in a friendly manner by the person who intakes you to be served.When you’re called into the back to get your medication, you are given a warm welcome by the customer service agent.Each time I have visited this location, I have found that the agent is knowledgeable about the product and asks questions that help you determine what you need.The agent always makes sure that you get any discounts that you may have coming to you.I have never had a bad experience at this location!
Jessica B.
1679990291
I used to love Trulieve, I want to still love them, but the constant system issues and the long wait times even when checking in has gotten just ridiculous! I currently have an online order with them placed 4 days ago and I have heard nothing! I got on their online chat today, as well as called them and was told that the systems are down AGAIN and that I should go up there and give them my order # and sit and wait. I was like, I do not have time for that. They apologized, but had no resolution other then go sit and wait. I went to Surterra instead, who has always been organized and efficient with pickup and delivery! You must do better Trulieve, however that needs to look.
Bridge D.
1679101205
I tried to go into Trulieve to get my medication prescribed to me at 8:30pm 3/17/2023. When I arrived, the doors were locked and I was met by a man trying to talk to me through the closed door. From what I could make out, he said they were closed and I had explained that the sign outside of that very door says that they close at 9. I’m very confused at this point, he directed me to go to the other door, which I did. Then I was met by a woman who had explained to me that this Trulieve cannot accept people past 8:30 now because there was “so many people in the back and by the time the people check out it’ll be 9” I’ve been sitting outside of Trulieve from 8:30pm-9:00pm and I haven’t seen one person leave this store and there are absolutely no cars outside. I am very disappointed that I could not get my medication and then being lied to so that they can close earlier. This is very unprofessional and if the hours are changing they need to be updated, Ive seen 5 people (since sitting here) being ignored and denied service.
justin D.
1678413563
What a joke!!! I guess the staff feels like closing whenever they want so they canceled my order as I’m walking in and locked the door in my face. Oh yeah it’s 830 they close at nine. Called customer service. They basically told me tough luck they can close whenever they feel like. I guess there’s no professionalism in this medication here. Very disappointing.!!! 0 stars
tim M.
1676750152
Eat a 🍆 grace . It’s nobodies fault that everybody wants to come at the same time and that corporate is screwing over the wonderful staff here. Typical entitled ahole patient you are and many of you are . Staff here is wonderful! Corporate is the real issue at this place .
Grace A.
1676746937
The staff here is very nice however I had to wait 40 minutes for a pick up order. A PICK UP ORDER. There is no reason that is necessary at all. I definitely would recommend going to jungle boys instead. I am in and out of there within 10 minutes or less and the weed and prices are way better.
Scotty F.
1676673705
The wait times even with express pick up is really long it been like this for some time now think I start to shop other places ok this is my second review now and it’s the same very slow and I placed my order 3 hours prior to coming and they said it’s about an hour wait there has to be a better way to serve your customer
Taylor H.
1676149881
Every time I go there it’s quite the wait. Wish they could get a better system down. Waiting 45 min for 1 item that I preordered and was confirmed ready for pick up is a bit long.
Flbeach S.
1675275052
Started off 5 stars 1.5 years ago, but the poor service and bad attitudes of some of the employee/managers last couple of months has prompted me to revise. Advertised potency rarely matches up when you get there. Website purchases are terrible. Sloppy service without a smile- sent me home with something other than I purchased had to drive all the way back and deal with it. Only good thing about trulieve lately is the deals can be good if you can put up with the attitude
Scott L.
1672354826
The normal Trulieve experience - a clean, bright dispensary, friendly knowledgeable staff, and some of the best product on the market. Now if they'd just open one a little closer so I didn't have to drive 45 minutes to Palm Coast or Daytona.
D L.
1670158071
Everyone is always so friendly and helpful. They offer great products and great prices. I would recommend trulieve location any day
Accursedsafe29
1668029831
Palm coast location highly unprofessional. Manager as well as front desk associates were very rude. They claimed I couldn’t use my ID if I didn’t have my medical card physically with me. I’ve been a medical marijuana card holder for about a year now and this has NEVER been a rule. When I told the associate that past employees were able to do it he accused me of LYING in-front of other customers. The attitude was disgusting and arguing to a usual customer in front of other customers was the most unprofessional thing I have witnessed. When I asked to speak with a manager he didn’t take the situation seriously and didn’t help me with this incident. Other customers who witnessed the altercation were very unhappy with how it was handled.Seriously palm coast trulieve get it together, your employees are embarrassing to your company
richard C.
1664296699
This company is unable to track their rewards points accurately and erased balances with a new point expiration system. My points from last week have already disappeared. When the rep comments on here to email her; I did and was offered some points in return; none of which have ever been delivered. Waiting for more competition in the area to have more choices
Asterius P.
1662171110
The staff at this location are all amazing! They are all very kind and willing to take the time needed to help you through every step of your transaction and experience. One of my personal favorite bud tenders is Talia, she is very polite and well knowledgeable about the products and their affects. Highly recommend
Thomas W.
1661107786
Mrs. Anita was just so pleasant and personable. One of my favorite parts of visiting this location is the bright smile she greets every patient with.
Chelsea M.
1660417477
I cannot say enough about this place and the staff! Mandy, Will, Amy, Nick, Morgan, Andrew, Toni, Dennis, Connor, John, ALL the managers, truly I can go on...The amount of knowledge in the building coupled with the laid back friendly vibe you get from the staff makes my shopping experience a pleasure every time! Hans and I do not go anywhere else 😜
Chris M.
1659462455
I absolutely love this place! Super friendly and knowledgeable staff. Amazing discounts everyday on different things. I tried a lot of batteries before finally landing on the tru stick and couldn't be happier!
Elizabeth D.
1657993638
Absolutely love Star, William, Dennis, Merrill, Deirdre, Brittany, and Jose. All are so nice to speak with and always have the perfect recommendation of herb or concentrate! Love seeing you guys when I come in! Thank you!
Nadine B.
1656775831
The single star is only because it is a functioning dispensary and technically it's open.....You will stand there and wait even if you place an order ahead of time, for on average 20-30 minutes on any given day.It's not even just the wait it's some of the employees dispositions that they would rather be anywhere but there.The worst is the prices! If you buy the trulieve cartridges they clog up no matter whether they're layed down or not there's often a clogging problem.I just in good conscience can't give this place a good rating. Bummer
Heather T.
1654711936
I love coming here the staff is so nice and Deara is my favorite she explained a lot to me and just toke the time to make sure I understood what we were taking about she didn't rush me or get aggravated with the dumb questions I had to ask either I will definitely continue to come back ..
Toze R.
1653773375
Just got the New Scarlet Black, real nice terps.Always find something good. & the staff are on point.They are always informative & pleasant to speak to.
Tomo A.
1652882782
Consistently the best experience in the area.And the longer I go, the truer this remains. The staff is friendly, it's next to a Checkers if you like that sort of thing, and they have great pricing and easy pay options.
Joe L.
1650695702
Fast friendly service every time. The staff is too notch,keep up the good work! HIGHLY recommend*****
Jennifer B.
1649835278
This was my first foray into a dispensary. I wasn't sure what to expect. After a little wait I was brought into the back. My consultant was very knowledgeable about the various products and what they work best for. I was expecting displays of different types of bud and delicious looking edibles but I was sadly disappointed. The cases only displayed vapes and cartridges. Great shop. Very knowledgeable
Louise P.
1646169499
Trulieve always has a good selection of products. However, the employees need to smile more. It's a happy place! I have to say that William 🙂 is the best. He's always very polite and smiling. Kudos to William!
Shirley J. F.
1644389847
First time to Trulieve after reading great reviews. I was not disappointed. Product was great, prices are a bit higher but the 50% discount for new customers rocks. Brian assisted me with my purchases and he is awesome! He was knowledgeable, informative and super sweet. Thanks Brian and Trulieve for a great experience! ❤
![[MIA]WHIPLASH73](https://lh3.googleusercontent.com/a-/AOh14Gixy99wNHk5aL9BSXzzgqSMet3ZuhlEW0H-nSez=s56-c0x00000000-cc-rp-mo-s56 "[MIA]WHIPLASH73")
[MIA]WHIPLASH73
1643225063
**UPDATE 1/26/2022**Since my first review for this location sometime back I thought only fair to come back and adjust it as this location has picked up their game and have been consistent for a good bit now. Will is awesome and an asset to this store. They should make him a manager! Changing 1 star to 4 as I believe in credit where credit is due. Keep up the good work Trulieve Palm Coast!Good luck finding flower. They are opening new stores constantly but can't keep product in the ones that are already open. Same generic response for everything if you waste your time complaining. Disappointed after years of being a customer and spending lots of money there. Whoever runs this company should be fired. Have not had flower in stock for days. I have checked 3 stores that would be closest to me and all out of stock.
John B.
1642796512
I have to say the people here at Trulieve are great. As a old disabled vet it so nice to have people that explain and help you understand. Chris Broems is a out standing person. He has help me at Trulieve in Palm coast Florida several times. His attitude is outstanding; and with his knowledge of the products they have and how they work. Chris is just awesome he goes above to help you find what works best and again is very knowledgeable. Bottom line the Trueliv in palm coast is awesome.
brit A.
1640548282
The staff at this location is absolutely amazing. Thank you for everything that you do! This location is always clean and amazingly friendly! Chris B is my favorite! John is the man, Brittany is the absolute sweetest, Connor and Trace are extremely knowledgeable, Darius and Denny are awesome, Olivia is also fantastic! G, Laura and Tracy truly have this place running smooth. Thanks again!
Stacia L.
1640016049
They are all sooo friendly and super helpful. Always tell me what deals they have going on and new products! Also super close to my house so it’s really convenient. They are usually really quick with my order. Today I placed an order at 8am and by 9 it was ready! Not to mention the cute guys that work there!
Judy
1639358952
I've been going to this place for a few years now. They're professional, knowledgeable, and extremely helpful! If you don't like a product (it doesn't work, not what you thought it would be, or it has lost its potency from you not using it), they will exchange it or put the whole credit on your account on the spot! I LOVE this place and HIGHLY recommend it!
Todd F.
1637509310
The best in town I would encourage going legal for those who read these1. Your bags will never be short2. You will get your change back3. Always on timeI never had a dealer do any of these
Rachael Hughes (Fumanchuchu C.
1637449442
This is easily my favorite dispensary. The staff are all very kind and even more so helpful. They always have lots of fantastic options to select from which you can get on their site and pick up in person. Being able to purchase and check in on line to hold my spot is so convenient. I can't imagine going to anyone else for my medical needs. Thanks for being here guys, you are the best.
Tyler K.
1634079880
Shout out to no one other than my little brother CONNOR for always steering me in the right direction when it comes to my medicine I mean as his older brother you’d think I’d have more “experience” if you’d say but my little brother is so spot on he acts as if it’s his own business and products!!! I highly recommend you asking for him if you want to smoke real good or just all around to get an honest about ANY PRODUCT. He’s the man with the plan and he’s going to be the reason we’re going to be able to get more than 2 1/2 ounces dispensed every period. You wait and see! Have faith in this man!!!! He can’t dispense me I guess cause we’re related but he guides me to the right ones that come in every time I mean it’s literally like flipping a quarter with two tails he hits everytime.
Tedra L.
1632255324
Trulieve delivery team is awesome!! I forgot to post my previous experience with Jared, but great guy. William today was very understanding, and most of all, patient. I think the other guy that was with Jared was John, but not sure. If I don't post right away, I usually forget (go figure, forgetfulness. LOL!!). But THANK you Palm Coast for a great set of employees! Please commend them for a job well done and keeping your customers happy!!
Steven V.
1630760571
What can I say? Probably my favorite store in Palm Coast for obvious reasons. Awesome and friendly service every time
Jon G.
1629483822
Love this place, easy parking and big lobby when there's a short wait. Trulieve has great weekly sales/discounts and offers $15 delivery to my rural home which no other dispensary does. They stand behind everything they sell 100% and have friendly and helpful staff. Way to go TruTeam!
justin D.
1628433597
The staff there is unbelievably nice! They treat my dog like a King when he goes in there. I think he loves going there more than I do LOL
forrest A.
1627565025
The staff is always so friendly here. Nicole and Ashley are super sweet. Joshua is a total cutie.
aaronmit
1620523226
It is like shopping for high end jewelery that you can smoke. You get a dedicated weed connoisseur that will answer all your burning questions. Super friendly staff in a "high" end setting. The best way to shop for your alternative medicine needs. You will leave with your head in the clouds.
Mikyla H.
1620164933
I came down for work but needed to re-up! So I decided to check this store out. One of the long haired male presenting employees working in the front was very sensitive and mindful in the way he addressed me after I had come back in with a bit of confusion about pricing. He spoke as if he recognized that I came for healing ultimately and that he was there to help and bring ease. Weed was fire too 👍🏿
Gwen F.
1617749964
Andrew is helpful, knowledgable about the product. Today was my first time in a dispensary and Andrew kindly and patiently walked me through explaining the various products. I am happy with my experience and look forward to returning.
[MIA]WHIPLASH73
1617196143
Good luck finding flower. They are opening new stores constantly but can't keep product in the ones that are already open. Same generic response for everything if you waste your time complaining. Disappointed after years of being a customer and spending lots of money there. Whoever runs this company should be fired. Have not had flower in stock for days. I have checked 3 stores that would be closest to me and all out of stock.
Eileen R.
1616368927
It can be really hard if you're truly using marijuana for medical purposes to navigate all the products and it's been kind of difficult. Not crazy about the doctor I got my card from he's been zero help. That's another review. But trulieve has phenomenal customer service tons of patience and a very compassionate kind and fair return policy if something doesn't work for you ❤️I absolutely hated the whole dispensary experience at first but truly was actually become a source of comfort for me as far as a couple of the budtenders there have been specially compassionate but all of them are awesome.I gotta say I haven't met anyone I didn't like yet ❤️But I have learned which ones have some similar experiences to me and know what I'm looking for now 🙂 it's really cool they all have a different type of knowledge base.Thank you
Peter A.
1614282066
Great place. Amazing experience. Customer service was excellent from the moment i walked in. Definitely would recommend.
Deer P.
1612837381
Josh and Stephanie are great. Truly caring about the clients/patients. I have been a difficult patient. THC sensitive. I needed that consultation session. Josh was the consultant. He demonstrated sincere caring. He told me what he thought about my situation. He told me all that he knew about a remedy. He was humble enough to tell me he would get the opinion of another clerk. That’s when Stephanie came on board. They put their heads together and came up with what they felt might work for me. They really made me feel cared for.
betty M.
1611680815
I have been going to Trulieve in palm coast for several years and everyone nice But yesterday Andrew B.put the icing on the 🎂 cake for me So polite sweet and patient with an old lady like me Sincerely Betty Mulhall
Curt R.
1609874320
So for all the truleivers out there who have had trouble with the website. It’s getting better!!!! Please be kind to your flower people!!! It’s not their fault!!!! the web is not under their control. Palm coast location is my go to place because the employees are awesome. When I didn’t get my online confirmation i was contacted by truleive palm coast and they immediately let me know there was a problem with the order and with their help i was able to adjust my order and was very happy. They will do whatever they can to make you happy so stop giving them sh*t for something that’s out of their control. Five stars from me, always!!!!
Kaitlyn R.
1609699053
Love this location -everyone is SUPER nice. Especially Andrew B , Brittany and Kelly AND JOSH. They always take such great care of me and make sure I’m good to go ! I HIGHLY RECOMMEND them ❤️!!!
Kaitlyn R.
1607125384
Love this location -everyone is SUPER nice. Especially Andrew B , Brittany and Kelly. They always take such great care of me and make sure I’m good to go ! I HIGHLY RECOMMEND them ❤️!!!
John W.
1606659935
I love going to the palm coast location! I get great service from Andrew B. He is my go to guy! Awesome job
alicia C.
1606593399
How do you get a new system and not have it tested for bugs clearly there is a issue. The call center you're on hold for more than a hour. They use to be a five star with this issue, if i could give a negative star i would its been more than a week.
Brande M.
1605981920
went in for the first time very friendly -- I can say Andrew B. made it easy and Helpful - when i go back in going to ask for him !!
Liz J.
1605455614
Customer service is getting better. Website has improved. They still have problems with keeping items in stock. Probably because it’s the only well-known dispensary in town.
Michael K.
1602264934
Wouldnt let me bring my old man in to show him how the process works since he wants to get a medical card. Stated because of Covid. Most ridiculous thing ever when the back is filled with other people anyways and we both had masks. Tired of coming here and dealing with constant issues from shortage of flower to incompetent employees. Go to surterra a few minutes down the road. Won’t be coming back here
Donald E.
1600700408
MOST REVIEWS ABOUT THIS PLACE ARE FALSE!This is the Worst Dispencery in Florida. The sales people think their doing you a favor by serving you. Most of them look stoned and very uneducated at what their dispencing!DONT WAST YOU TIME OR MONEY! ALLWAYS OUT OF STOCK.
Tracy M.
1600618503
I do contract work for Trulieve and as clients go they are tops. My recent service call at the Palm Coast location was a pleasant experience. The manager was especially helpful with my assignment.
Bill B.
1600454471
Great! Update depends on what day u go on. Got time for a 2 hour wait ???
Brian W.
1599770468
I'm a new and they treated me great
Brent B.
1599441440
Great place!!
matthew D.
1598495944
As a first timer, not only was I graciously greeted by Matthew and Kara, but I was lucky enough to get Logan as my rep. With a great attitude and willingness to educate me, he took his time to answer LOADS of questions. I felt like a pro after I left. DEFINITELY ask for Logan if you are new or want great Customer Service.
Andrew O.
1598367172
Very clean and professional environment. Associates were knowledgeable and energetic!
CryptoDaddy
1596648538
Knowledgeable and friendly staff. I have only purchased flower. While not at the level of West Coast or Colorado products, their quality and potency has improved with time. Availability is hit or miss(high po flower only), hence the 4 🌟. Only wish they had coffee and let you sample your medicine there. They have a plethora of products aside from flower, give them a try!
Donnie P.
1594832077
I just wanted to add to my review and say thank you to Brian C. for the outstanding job and going above and beyond to help us out. Be an amputee its hard to go out and trust people today. Thank you for the, "Being at Home" feeling every time I come in.
Karen S.
1594570687
Most all the staff here are incredible, polite, and extremely patient with you. There was only one gentleman who works there who's very abrupt, rushes you, and made the 3 time experience for me rather odd, so now I preorder and just pick up. I tip really really well, and it's frustrating when the persib rushes you, but beyond that ONE person, this is an amazing place. I like how helpful they are in guiding me to my pain relief, asking if it's working when they see me again. I just can't say enough about this staff, how clean it is, to how polite the front staff are.
Tori T.
1594054344
Great place.Great people. Since getting my card, I've finally felt some relief in so many ways. Its a joy to come here and I always leave smiling. FIVE STARS!
abbi S.
1592690750
Awesome and close to home. Very friendly staff, easy online check-in. Fast and professional with much to choose from in several different forms. They even deliver to your home!
Diane K.
1592671042
Formerly a newbie, Trulieve reps educated my husband and I with an abundance of information along this journey. I would still be on pharmaceuticals without their support.
Tony D.
1592223568
This place is great!! Staff is amazing and quality of product is the bomb.com
Gixx Z.
1591404334
Everyone so nice here. They usually have good products. They had a sale today that I took advantage of. I'm a satisfied customer.
Amie A.
1591380131
They were the first dispensary to serve the NE Florida area.. Every visit is pleasant. So for that they get 5 stars!
constantine T.
1590447642
Very nice friendly people & environment as well. Fast service A+++ all the way
Arthur S.
1584363798
The workers very polite helpful. Love going there. You have a great team. I highly recommend truelieve. To anyone with card tell them big art sent you. Cant say enough about. Palm coast pharmacy. A cut above
Thomas D.
1583938368
Tina always is knowledgeable patient and professional. I'm a former Airborne Ranger Combat medic, Broken neck 2x just to name a few.. Every one makes me feel like home and comfortable.
Karri M.
1583555676
Defiantly on the new experience list and has some quirks to work out but everyone there made me feel very welcome and made the new experience very welcoming and easier to understand. 1 thing tho I didnt get my 15% off 1st order and I spent about $150 but I saved my receipt so I hope they will honor it my next visit/order =) The prices are a little higher than some places but its good quality.
James G.
1579456894
I am very pleased with the service, products, incredible staff, management, cleanliness, and friendly atmosphere. The staff always goes above and beyond with their kindness, compassion, patience and expertise in the exceptional products that I've only found at Trulieve. The Palm Coast location is by far the best location that I have visited in the state and I am proud to call Trulieve Palm Coast my dispensary. 5 stars all around!!!!!
Adrian C.
1579300044
This dispensary is tucked away out of sight in Palm Coast Fl. But what the miss in curb appeal they triple in quality. A must have medical marijuana store. Thank you Truliev of Palm Coast !!! Respectfully your loyal patient/client, Adrian C
Chris B.
1577456351
I was actually parked next door but You'd never know they sold pot in there if it wasn't written on the signage.Looks like a normal pharmacy from the outside.I don't see how this is a bad thing for our community so welcome to Palm Coast.
Chandrika The I.
1566504806
Super friendly and informative staff. They answered every question and concern that I had and they even provided me with resources so that I could do my own research. Since ditching pharmaceuticals and honoring my body by switching to herbal medicinals, I trust the quality of their products greatly. Get your Medical Marijuana Card and give Trulieve a visit. Thank me later ✨😁✨
Chandrika The I.
1566504781
Super friendly and informative staff. They answered every question and concern that I had and they even provided me with resources so that I could do my own research. Since ditching pharmaceuticals and honoring my body by switching to herbal medicinals, I trust the quality of their products greatly. Get your Medical Marijuana Card and give Trulieve a visit. Thank me later ✨😁✨
Ken Q.
1555021699
Helpful and informative staff, compporable prices
