Trulieve Dispensary in Panama City Beach, FL

Katy J.
Katy J.
1704382839
I have avoided this place all cost. Due to prices in other dispensaries, I looked at Trulieve. Of course it’s cheaper. Still not caring my capsules. Today I ordered and all went smooth. Plus no shady people hanging out.
Buddy H.
Buddy H.
1704300356
I appreciate the new process at the store. I was in and out with no wait. Wes and Robin both were very helpful. The woman in the lobby was very fast.
Nicole W
Nicole W
1703735757
I have been here 3x. My last visit being my worst and most likely the reason I don't return. My bud tender was inhospitable and I waited for 40 minutes in the lobby across from 2 children that were trying to run amuck. I will be frequenting Fluent from here forth because of their fast and friendly service.
Prissy D.
Prissy D.
1702085224
Tried to order today. Wouldn't let me sign in. Called. Lady put me on hold and never came back. This is the 3rd time it happened. Frustrating. When I've gone in past pre order by phone due to poor website, I wait for an hour to pick up capsules . It's just awful.
John W.
John W.
1700344553
Rich is the go to guy. Most knowledgeable and helpful. He has been taking care of me for years now. A real asset to your brand! Promote this guy already!
Sonia M.
Sonia M.
1699031899
Shopping in the morning with James & Robin was the best overall experience all the way around! Offering fast kind & exceptional service. Great Vibes Guys Made my whole day better 🫂
Gabriela C.
Gabriela C.
1698545818
Absolutely love this location. Bob is very knowledgeable about everything and got me excited to try their products. I also had another associate, female presenting with long curly hair(younger), unfortunately can’t remember her name, but she works quickly and got me in/out in like 5 minutes. Great prices too!!!
Pam W.
Pam W.
1698514959
James was very good and knowledgeable about his job. James helped me alot today. EVERY time I have come in, ALL the people have been wonderful. Today when James wasn't sure, he ask his co-worker, which that's the way it should be, team work, u ALL r great people to deal with. Love working with James and Wes. Keep up the great job ur doing. Front desk makes friendly when u first come in, and it makes a difference
Katherine S.
Katherine S.
1698161229
Although systems often seem out of wack at this location, the employees make up for the negative experiences of long wait times and glitches in express services. Especially James! His sweet, kind demeanor is contagious and he goes above and beyond to make sure his customers keep coming back! Highly recommend:)
Clint S.
Clint S.
1698134753
great deals and products, but the website is terrible. when you select an item it takes about 30 seconds to actually put it into your cart. deals are hidden and not advertised until you look at the item. the delivery process is also awful, when you place an order for delivery you can choose from only 2 days, 72 hours from when you placed the order. the problem is, they are usually backed up and almost always will call you randomly to pick a different day. why cant we schedule a delivery ahead by a week? this is allowed at other dispensaries like growhealthy. they give you a 72 hour window to schedule your delivery but almost never meet that window
Jafre-Paul H.
Jafre-Paul H.
1696901802
Ordered at Noon. Never received a text stating the order was ready. They blamed it on the system. That's cool I understood. I went to go pick up my order at 7:45 with nobody in the lobby and they stated they could not serve me as they close at 8:30, even though I already had an order ready all I needed to do was pay. I told them I took a cab to get there and they did not seem to care at all. It happens far to often, I know Trulieve doesn't care, but even living on the beach I will go somewhere else
Sheyanna C.
Sheyanna C.
1696347931
James and Brittany are AMAZING! I had placed an online order on Sunday and went in to pick it up (even though I hadn't gotten the text saying it was ready) when I was told that they were not taking in any more patients. I assumed they were just understaffed (which I found out they were) and left. Everything I had on my order was on sale and even though I wasn't able to pick it up during the weekend sale time, they still gave me the sale prices! They were so incredibly nice and made me feel so much better about asking about the price difference. I kept apologizing because I felt like I was being difficult and they reassured me that I was fine. They took their time with me and even apologized for the whole thing even though it wasn't anyone's fault. I didn't get the lady's name working the front with the curly dark hair but she was just as awesome and patient.
Bobbi-Jo C.
Bobbi-Jo C.
1696264696
Look it's got good stuff if you have all day to wait for your order to be ready. Ordered on line. Waited to be ready. Went to get it. After sitting for 45min. I cancelled my order and left. So be ready to sit and wait no matter how you order.... preorder the night before they forget to call the next day. They blame it on short staff. But it's whatever!!!
Emily D.
Emily D.
1691680401
Wait time is terrible, but what's even worse is the delivery. I understand the date you choose for delivery isn't guaranteed, but they won't bother to contact you to let you know it's not coming either. The last delivery I scheduled didn't show, and they waited 2 more days before they texted me to tell me it was going to be 3 more days after that. Product is good, customer service is terrible!
broyce H.
broyce H.
1690432891
Started out liking this store. But it's become such a long wait in the lobby.I've switched to other stores... They do have nice flower here, though... It actually reminds me of snail mail if you know what I mean...
Michael G.
Michael G.
1689041393
Great people, down side is very busy, you will be waiting awhile if you don't get there early
Christine D.
Christine D.
1688587163
The delivery process needs to be organized. I received E-mail stating the delivery date of 06/05/23. Not receiving the email to let me know what time window, I called and was told it might be Friday, they would let me know. Every time I ordered a delivery there were problems.
Virginia C.
Virginia C.
1688161787
2 stars because the poor girl behind the counter was clearly doing her best whilst dealing with some very impatient people. However, being in the industry myself there is no reason whatsoever to have a waiting room with upwards of 25 people and only 2 patients being called back in 25 min time on a Friday evening when you should be prepared for a rush.
Kelly H
Kelly H
1682685412
Not sure what the problem is ! Absolutely ridiculous wait time every time! Don’t waste your time putting online orders in , express orders do not exist ! The last 3 times I went to pick my orders up , the wait has gotten worse. Arrived at 6:45 for express order, finally got my order at 8:25. Trulieve you lost several customers tonight . We don’t have this problem at any of the other dispensaries , just Trulieve! We were told they were short handed on this day but the long wait has happened the last 3 times I have been & is getting much worse! I don’t think this has anything to do with the staff. Trulieve if you don’t know how to operate on a timely & efficient manner, reach out to the other dispensaries to find out their secret .
Angela C.
Angela C.
1682111660
Express pick up is less than desirable. Each visit is a minimum of 40 minutes to an hour wait, which would be more tollerable if treated with kindness. Customers verbally berated by staff, loud enough for everyone to hear, while simply voicing their frustration is totally unacceptable. This display of behavior was witnessed multible times with different patrons and staff throughout the more than 2 hour wait time. Customers are paying for this type of treatment ? The whole experience was very disapointing.
Anali M.
Anali M.
1681782664
Is terribly 😔 the way they do the deliveries so sad. It's the second time the delivery said at 8 am they were on the way and after 1 pm you start calling at least to know they are ok and it's sad how they really have no communication with the delivery driver and the customer. Long story short they will tell you at 8 am the delivery is on the way ( finally after 4 days waiting ) and they never show up. Hopefully they will bring my delivery soon and not keep doing this when i put all my trust in a nice place with something so importan my medicine, and they already dispensed it and no one shows up
Jennifer T.
Jennifer T.
1681605849
Love love love everyone I've met here. Everyone is very knowledgeable and helpful with any questions I've had.Jason upfront is the sweetest and I love when I come into the store and see his face!!!
Ashley P.
Ashley P.
1674002929
They were so helpful with my husband's first visit. I'm looking forward to him getting his medication from this location again. All the staff, especially Mark, were amazing, and the facility was nice and clean.
dewey P.
dewey P.
1672603794
Their products are excellent but they are the only dispensary where you can’t go and pick up an order in under an hour. Be expected to make shopping here a large part of your day. I would give them 1.5 stars because their products are not bad, but I have to round down.
Troy E.
Troy E.
1671838653
Carlos was very helpful and went out of his way to get a great alternative to what I wanted when one product was out. He is very knowledgeable. Trulieve has good quality product in most every category.Update 12-23-22: Is always busy so order online. Can't beat their prices for quality especially on concentrates. Walter is also a great budtender, always friendly and helpful as well as goes above and beyond.
Sidonie S.
Sidonie S.
1671223995
Nicole S was the very best. I’m old. Don’t know or like technology. She stayed at my house till she figured it out. She kept a smile when I wanted to cry. She’s valuable. She got me my order. I’m not sure anyone else would have gone to the effort. Love her!
Nikki M
Nikki M
1668623965
Advertisements not very thorough, but I believe that's a company level error. Store is always clean, most staff I'd friendly but wait times can be long so online ordering and check in is highly suggested. Sometimes out of products & for me the only 2 cons have to do with location. Wish there was a closer on and didn't have to go all the way to front beach and the parking lot can be crowded and tight to fit larger cars in. All in all I would recommend this location. Check online for promotions before you go and save time & money (but read the fine print!).
Polo H.
Polo H.
1667263906
What a place! I've made some lifelong friends in here over the past years.. With the whirlwind they deal with constantly, it's impressive to still get such great service!Always looking forward to seeing Lexi Carter, Rich, Alex, I can keep going on and will never get all the names.. Always eager to get you a great deal and make it smooth for you 🙏🏽
Mallory S.
Mallory S.
1666401942
The customer service was amazing however, corporate does not take care of their people!! The label printer had broke five times that day. There was only two people working registers and were doing the best they could but the printers kept breaking so the wait was made even longer. The people were great though!
Brandi L.
Brandi L.
1665099822
My first time shopping and Mark was absolutely wonderful, extremely knowledgeable and kind! So very helpful and answered all my questions. I will definitely be requesting him for my future appointments. I didn't experience a major wait time, all staff were friendly.
Kerri B.
Kerri B.
1663906568
I came in for the first time since getting my medcard and I was a little nervous but the staff there was amazing. Mark was extremely helpful, kind, and knowledgeable! Definitely an asset to this company. Great prices, great product. I’ll definitely be back.
Penny J.
Penny J.
1663219844
I was just excited to be there. Lol.. Only to be told that my doctors forgot one thing necessary to fill my prescription. I love 65 miles from Panama City. The employees went over and beyond what they had to do.. They helped me figure out a plan And everything went well from there. Definitely give this company as well as the folks that work there because of their customer service a big 5..
Malana S.
Malana S.
1662155644
I recently got my medical card last Friday and I believe it was “Rich” who helped me out! It was such an AMAZING experience! I took a visit at all the other dispensaries an honestly compared. Rich has an AMAZING, caring, positive, personality. He turned my mood completely around while also teaching me about everything and helping me get the best stuff! I must say his work ethic is extremely amazing. Not only is he 100% amazing at what he does but he remembers customers names and makes positive interactions with almost everyone. Rich really made my day.
Alisha B.
Alisha B.
1659474275
Everyone was super friendly when walking in. Everyone was very smiley and positive. First experience, Mark was super awesome and helped me with exactly what I was looking for. Thank you trulieve 😊
Amy D.
Amy D.
1659136325
Poor store customer service. The last two orders were wrong, it took me 4 days to get them. This last delivery order I combined 2 orders, I only got one order. Customer service said emails were sent confirming they would be combined. I drove to their location and when I got there the manager said he did not get an email and was very rude, calling me a liar. I spoke to another employee and they told me that he did get the email and he just didn't want to combine the orders. I do not recommend this location.
Lorrie G.
Lorrie G.
1657327544
So happy with this place. A lot of times they have same day delivery available, prices are great and employees are super cool! 💚
Updated 6/28 from 3 to 4 stars. Store has a consistent enjoyable flower smell now. I tried some ground and it was better than expected at 25% thc mostly flower grounds not so much stems. Prices are still high. .5g vapes avg. 50$Rated on quality of flower. Never has 'loud' smell. Seems uncured or improperly at the least. Expect a cut grass aroma; non-crispy buds seems the norm at the Panama City Beach location.
Charles
Charles
1655999176
I have to say after trying all but one of the other dispensaries in town, that Trulieve has been by far the best. I have to give a shout out to Mark as a budtender who spent great time with me and helped me pick out some great product. And while I will name him by name, everyone there has always been friendly, helpful, and supportive. This is a great location, and I encourage everyone to try it out and give them your patronage.I also want to give a shout out to Rich! He is always so friendly and helpful and positive when I come in! He has knowledgeable when I ask any questions, and I would recommend him to make you feel welcome and comfortable.
Giles
Giles
1654204681
Staff are great always friendly and helpful. Seem to have a decent stock in most of the time of good quality.
Susan L.
Susan L.
1653856800
Mark is my favorite customer service rep Bud tender at Trulieve on the beach! He hooks me up with the best deals even if they're unbeknownst to me and he always gives me a great personal experience. Go down and see those folks on the beach they will give you what you need!!
Carlena M.
Carlena M.
1653337694
Richard was extremely helpful in deciding which products. He is very polite, informative, and a good salesman. Great suggestions. Great customer service. Thanks!
Billy B.
Billy B.
1652376589
Very friendly and comfortable environment. Mark, who assisted me was very knowledgeable and helpful in my decision on which products would work best for me. I would definitely recommend using Trulieve,especially this location. All staff were very polite and made me feel at home.
Fit F.
Fit F.
1652028145
I was shorted three eights on a delivery order. Paid in full and did not receive product. After calling the delivery driver he told me all he does is deliver, has no other responsibilities ,and management would call me.Management has not returned my call. They stole my money and cut all communication. This is the first order I have placed with them in almost two years due to awful delivery, and customer service. Now I'm getting robbed. They are by far the worst managed branch I have ever seen. I have no idea how any management at PCB location keeps their job. The call center is a joke. They will tell you to wait for a call that never comes. I have hope corporate will see this message and help.
Brandy W.
Brandy W.
1651942776
As long as you order ahead the wait isn't too bad. But if you are going to shop be prepared to wait quite a while. Although they have wonderful products especially they're trupods. Staff is very friendly and always smiling. They also seem very knowledgeable of their products and are more than willing to be helpful however they can. I will definitely shop there again.
Caleb W.
Caleb W.
1650918495
Shout out to Alex and Michael a for making it happen for me and also to numerous other people I don't know the names of thank you y'all have introduced me to a whole new line of products that are very helpful for me being a military vet and brain tumor patient y'all have been patient and helpful with me thank you for the great work and keep it up! And also joy on4/14 butdtender was was loved her! I believe it was joy bit memory or funzzy from my condition thanks guys and gals and keep it up! Heather Lacey and satchel you're awesome keep it up!
Jarret L.
Jarret L.
1649968783
Excellent service, very friendly and light hearted atmosphere. I was helped out by Mark, and he was incredibly helpful with starting me out, and he even gave me a pin! I will be returning for sure.
Brett T.
Brett T.
1649705467
Employees have always been very helpful and courteous. I had an issue yesterday with my order, they were out of a few things but Nicole helped me find what I was needing and was very patient. Good dispensary
Mark W.
Mark W.
1648957974
Nicole was very informative and eager to help make my first experience a great one. I really appreciate the wonderful service. Top of the line product! Very clean/organized in waiting area and back area. Definitely will be back!
Debby F.
Debby F.
1648681396
This store has its issues, but hopefully soon they will get it running smoothly. Best way to get the hard to get flower, is simply to place a pickup order then shop when you get there! Especially if you don't live on the beach! Hope this helps you ♥️They did get better! Enjoy your shopping experience in PCB!
Joanna H.
Joanna H.
1645316316
Trulieve carries the best product in Bay County. Yes the wait time can get long even if a pick up order; but it's to be expected for being in a prime location with the best product and with a lot of patients. I recommend going an hour prior to closing for little wait time. They do run out of products quite often but its worth the wait (or drive to their Destin store) The employees are so helpful, knowledgeable, kind and always make me feel like family.
Penni W.
Penni W.
1645114283
EDIT: to reflect 2/16/2022 experienceShout out to Michael @well!!!You excelled in superior customer service in resolving a situation where your company clearly failed on its promise of product and performance.Superb job, sir, thank you so much!I shall come again :)*************************************************You've had 8 days to correct your mistake, and I'm still waiting...
After being a customer for over a year now watching slow improvement to a respectable 4 stars… YOU LIED TO ME on my last delivery EVERY SINGLE STRAIN was at least 5%less thc than listed when ordering. One strain was listed @34% was 24% when it arrived. Not okay. Loss of all stars. You get one cause I have to.Edit: 1/2 is just that half minis half reg flower.
Belle J.
Belle J.
1644352551
Mark was awesome! My favorite dispensary they have the best selection of flower. Mark had great customer service skills!
Mackenzie M.
Mackenzie M.
1643910313
I am new to the world of using a dispensary but I have to say that I have been very impressed with Trulieve and their employees! Especially Mark, who was very knowledgeable and made my experience very pleasant. I will definitely be a repeat customer at this location! Thanks Guys!
Karl L.
Karl L.
1643895612
This is the only business in the state of FL (including my doctors office, when I had my surgery) that doesn’t honor my medical mask exemption from my doctor… I was told they are a “Private Business” and are allowed to refuse service to me for this. Corporate offered no assistance when I reached out either. I’ll shop at MedMen. Their staff is much friendlier, and they honor my mask exemption… ✌️
Nikki S.
Nikki S.
1643761329
The staff that work here need to understand that the people coming in here have medical issues and are there to get medicine that will help those issues. Being rude to them for trying to ask questions, get input, and generally berate people for seeking any kind of help would be like a pharmacist rushing and mocking a patient asking about their medicine and its effects.I only go here because it’s close and I can’t travel far at the moment, otherwise I’d drive 5 hours away to avoid dealing with the treatment of 90% of the staff, the prices, poor quality, and over crowded mess that this “medical” dispensary is.
Russell W.
Russell W.
1643343105
Extremely dry flower. The color vape I bought just quit working. There is so much THC sitting there and I can't even smoke it... Do not waste your time.
TED B.
TED B.
1643059377
I had a great experience shopping at Trulieve in Panama City Beach Florida and it was especially enjoyable due to the service that Michael K and Nicole provided me. They both went out of their way to make my experience extremely enjoyable and I would recommend both of them for the great job that they did while I was there.
Kirstie W.
Kirstie W.
1642082074
First Time Going After Getting My Card && One Of The Workers There (didn't catch his name) cause my anxiety to go super high. And he wasn't even the one selling/helping me. Just kept creeping up over on me.. Everywhere else will let me talk to my husband of over 10 years but there I can't. Married over decade, husband has his card but still wouldn't let me talk to him. I'll never go back there. Liberty is so much better laid back atmosphere.
Natalie G.
Natalie G.
1639605277
*I've been numerous times and still the best 1 in Bay County!Today was my first visit to this dispensary after visiting the ones in town. There was a wait since I was a walk-in, but Mark set up my profile and was great helping me. They have the biggest selection and good prices. Will be returning
Matt S.
Matt S.
1639068880
I placed a online order 12/8 when they were having a 40% off sale but I was unable to pickup until 12/9. I went in expecting to get the sale price like I always do in tallahassee because the order was placed on the day of the sale only to be refused. I had driven 40 min to get there so I reluctantly paid and left. I won’t be back. From now on all my business will go to Curaleaf. Curaleaf has much better customer service and they treat their customers with respect.
Nick H.
Nick H.
1634481300
It was my first visit to a dispensary and I was paired with Mark who was awesome. He was very informative and answered every one of my questions thoroughly, making recommendations for what I needed. It was an awesome experience and I will be back. Thanks again Mark!!
Charles
Charles
1634340327
I have to say after trying all but one of the other dispensaries in town, that Trulieve has been by far the best. I have to give a shout out to Mark as a budtender who spent great time with me and helped me pick out some great product. And while I will name him by name, everyone there has always been friendly, helpful, and supportive. This is a great location, and I encourage everyone to try it out and give them your patronage.
After being a customer for over a year now watching slow improvement to a respectable 4 stars… YOU LIED TO ME on my last delivery EVERY SINGLE STRAIN was at least 5%less thc than listed when ordering. One strain was listed @34% was 24% when it arrived. Not okay. Loss of all stars. You get one cause I have to.
Trevor Y.
Trevor Y.
1633270281
The Trulieve representative I had was named Lexi. She was very patient, informative and knowledgeable. She answered every question I had as well as giving me some great suggestions. Highly recommend her expertise!
Shawn W.
Shawn W.
1633137038
First time visitor of the dispensary. The staff was awesome. Very helpful and really friendly and professional
Elizabeth O.
Elizabeth O.
1631677568
Helpful and knowledgeable staff. Very informative. I appreciated being treated like family. Thank you
Angela S.
Angela S.
1631383082
Drove thirty five minutes only to be declined to come in for not having a mask and then I was told “they did not have one for me to wear.” The attendant was rude and said, “Trulieve is a private company and they can do what they want” so I went to my car and got an old dirty mask to put on my clean face. Only to come in and find a cashier eating at the counter hand to mouth and then helping other customers without washing his hand first. well y’all go ahead with your ridiculous practice, my fully vaccinated butt will go literally anywhere else from now on to get my prescription with out without a mask!
Melissa G.
Melissa G.
1631055800
This is the only place I shop. They have awesome deals and very friendly helpful employees. Service is always quick.
Anthony F.
Anthony F.
1630056730
I personally shop at all of the Dispensaries in our area. They all carry something that keeps me coming back, however Trulieve is my go to shop & the one I frequent the most. Their flower is almost always top quality and if you happen to not be satisfied then simply return it. Never heard of any place with a return policy like Trulieve. Our location now has a wide selection of products. Over 20 different strains of flower everyday. Majority of the staff is really cool & very helpful. Also they have a mini-fridge is the waiting area full of complimentary bottle water. The only issue with our Trulieve is the issue of time. If your planning on coming to browse & shop be sure to be ready to wait or check the times when it's the slowest. Express check in via online orders always gets me in & out within 30 mins, checking in online helps out tremendously also.
Susan W.
Susan W.
1629670545
Very kind, knowledgeable, resourceful and professional as well as friendly and pleasant.Shout out to bud tenders Mark, Amy, Paula! Great atmosphere, extremely clean and pleasant and so much RELIEF! LOVE TRULIEVE IN PCB
Natalie G.
Natalie G.
1629320439
Today was my first visit to this dispensary after visiting the ones in town. There was a wait since I was a walk-in, but Mark set up my profile and was great helping me. They have the biggest selection and good prices. Will be returning
Matt & Ginger S
Matt & Ginger S
1629066509
This is my go to dispensary. The staff are friendly, helpful, and knowledgeable about the products. Michael and Lexy are always so amazing and patient! Michael has helped me a few times now and understands my condition and the products that work best for me. That's such a relief to know the staff can empathize.The delivery crew are my saving grace. They are so kind and communication is so much smoother than last year. Love their products and the flower is always high quality.
ImStereotype R.
ImStereotype R.
1628636546
The staff is friendly and the building is nice. My biggest issue is they never have any product. I've waited months for sometimes just to be able to by some concentrates. 200$ + just to be unable to find any legal cannabis.
Dyani T.
Dyani T.
1625807227
I love my Trulieve in Panama City Beach. Especially Cat behind the counter! Everyone there is welcoming and helpful, from the first time I stepped in until my most recent visit they always treat me the same. Very professional staff and clean store. 5 stars!
Woodsy O.
Woodsy O.
1625240465
Trulieve was good once and I frequented it. However, this will be the last time. Employees just doing their jobs. Products are overpriced. Wait times are entirely too long. Last pick up order i was told it would be another hour wait after I received notification that my order was ready to be picked up. It takes entirely too long to get in and out of the store. Half the time their website is also inaccurate. If you see something on the site theres no guarantee the store has it, even when you make a pick up order. Trulieve is making obscene amounts of money in comparison to the recreational market. Make your store a better experience for your customers and a faster process please
Skwash H.
Skwash H.
1623808534
Consistently the best flower in town. The customer service is getting better....maybe because people quit going there? 🤏🤪🤘
flooring J.
flooring J.
1623509173
I have not been back to our vacation home in Panama City Beach since last year. The experience at the Trulieve in Panama City Beach was exquisite and the service was superior over my experience last year. The Trulieve locations I visit in the North West Florida are pleasant and I am now convinced it is from the change in management over the last year.....WOW to the executive responsible for the district for Trulieve in the North West part of Florida - fascinated by my experience.
Amanda
Amanda
1623193070
Everyone at this location is always super helpful and friendly, especially Mark. He provides excellent customer service and is extremely knowledgeable on the product. He is always so nice too and genuinely enjoys his job. He always makes my experience is a 10/10 and makes sure his customers leave happy. Thanks Mark!
Daniel K.
Daniel K.
1622920293
Been going here for the past year, never had one bad experience! All staff is extremely helpful and always ready to help you stay lifted. I recommend Amy or Rich, they both know their strains and how they help you!
Kimberly S.
Kimberly S.
1622751177
Pretty decent place. Still makes you wear a mask. And wish they update thier website so strains show thc context
cindy B.
cindy B.
1622656825
The Staff was very helpful and friendly. One of the products was opened that I bought and they exchanged it with no problems! Excellent Customer Service!
Rachel S.
Rachel S.
1622396545
Very fast service. Super friendly and easy process! James Saint was very knowledgeable and helped me get everything I need and get in and out ! Thank you
Justin
Justin
1622388952
Place an online order and when you go to pick it up they will switch items with substitutes and not tell you. Even if you ask the manager to please check the order they will tell you yes, it's all there. EVERY ONLINE ORDER this happens and/or they try to over charge me. Every express pickup online order this happens to me. I go every other week just to not get what I ordered? I drive over an hour and wait in the waiting room 30 minutes to be let down everytime guaranteed. There delivery service is even worse! The drivers are not descreet at all, like other companies, and will actually make "A SCENE" in front of your house or workplace. I love Trulieve's products but there customer service is almost nonexistent in every way, and for not supplying what I order online I will be taking my business elsewhere. It's really a shame they have the potential to be so great but they can't fix there own issues and always with a poor excuse as to why. No wonder they have so much employee turn around... It really is a SHAME!!!
JS R.
JS R.
1622379815
Cancelled my order. Ditch your mask policy or make it a "personal choice". If you need a mask, try delivery. I'll shop elsewhere until you do. No issues at Curaleaf or Sueterra.
Lots of variety in product and strands much better selection of edibles than anywhere else I have been tow
Eric V.
Eric V.
1621901944
This review is actually for the Panama City Beach store. I have used this location a few times with very poor experiences. My last was by far the worst yet.I only go when I can get a really good discount.This trip was for my renewal discount on my MMR card. Long story short I was insulted by a employee and a manager. I was given my discount after I was able to prove the employee was wrong in the reason they gave me, for not wanting to give me my discount.I have decided if I want good service at Trulieve I have to go to Tallahassee or Pensacola.This sucks I live in Washington County.
Eric V.
Eric V.
1621873025
These peopllike to tell you your wrong a lot. They also make you wait very long periods of time.Management is poor customers service at best.
Catherine W.
Catherine W.
1621382357
Received a delivery today and my consultant Mark was great. He was able to answer all my questions and help me with my concerns. And they arrived right on time. Thank you!
Vc W.
Vc W.
1618883355
Best dispensary in the area. Very friendly consultants n fast service.Awesome in every way
Debrah C.
Debrah C.
1617315242
The location and store are great...The staff isn't very knowledgeable and needs to learn basic math...Product wise...great
Hayley B.
Hayley B.
1616728098
As far as the rest of the reviews go, I can’t speak regarding the delivery or order pick-up services.I went in for my first time after getting approval on my card. I was immediately greeted by the front desk who quickly got my information and checked me in. They called me into the dispensary the moment I finished with her. NO WAIT and it’s spring break here in PCB so I did not expect that. Mark called me over and was happy to assist me in guiding me through what strains are most effective for my condition. Not only speaking from the book, but through his personal experience as a card-holder. He was perfectly pleasant, patient and relatable.As a General Manager in retail, I could not be more pleased with my experience. Would absolutely recommend and excited to try my new products and go back!
Pig W.
Pig W.
1616378603
Trulieve PCB is always on point... Mark is always helpful and knowledgeable about the product and delivers A1 customer service. 2 thumbs up for Mark.. cool sleeve tattoo also
Carrie C.
Carrie C.
1614123630
Always a wonderful visit. The budtenders are knowledgeable, and are respectful. By far so far the best all around. Cheers
Daniel G.
Daniel G.
1613753009
I will definitely shop here again. Thank you Dustin for your help and your excellent service.
These aren't your usual pharmacists!These guys know their bud. Usually has a pretty good variety between various THC products, i.e. Shatter, Vape oil & refills. Prices are average but loyalty points & discounts. Sudden sales and old people discount.Wait times vary. Use the website for best results
Woofer M.
Woofer M.
1612705332
This is a great dispensary. It's clean and well-organized, and the staff is always courteous and knowledgeable about the products. I stopped by for a pickup last Sunday, and I was in and out in a flash. Thanks to Dustin, I picked up an extra flower, too! From check-in to security to the shopping itself, the staff here always make the experience a pleasure.
I could only like it more If somehow a person could place an order online.I love Truelieve. The employees are extremely knowledgeable. Courteous n overall great to do businesswith.Walton Co..we hope you bring Trulieve to us soon!
casey B.
casey B.
1609696977
They are always friendly and go out of their way to look for products when you ask for them. Absolutely love this location!
Timothy R. C.
Timothy R. C.
1609555415
Great products. But even if you order 24hrs early online , and only go when told its ready for pick-up you may wait a hour or more. Ive seen folks married to their second cousin run smoother operations from the back of a single wide trailer with only a pager . just saying.
Harrison C.
Harrison C.
1606750470
Always 45-60 min wait even when you order online. (If you can get online ordering to work) there’s always an excuse of something going on with the site. It’s happened multiple times. I used to like Trulieve but I’ve grown to feel the complete opposite with how things are being managed. Prices are too high for low quality THC as well. Also always out of stock too. Everyone complains about the same issues over and over and no one does anything about it!
Timothy R. C.
Timothy R. C.
1604408197
Great products. But even if you order 24hrs early online and only go when told its ready for pick-up you may wait a hour or more. Ive seen folks married to their second cousin run smoother operations from the back of a single wide trailer with only a pager . just saying.
John Kerry E.
John Kerry E.
1603148918
Trulieve is again my new favorite. Met a friendly supervisor at the door and she was friendly. The young lady made me comfortable. I like this store again. Recommend letting my spouse use my veteran discount. We spend our money.
zac A.
zac A.
1602552942
I’ve spent way too much money at a dispensary that has no problem wasting your time they will not take care of you they do not care that they made you wait two hours just to deny you for something completely preventable if they would have warned you before your doctor closed. I strongly urge anyone who reads this not to give them your business. You will not be satisfied with the quality of the product does not match the trouble you will go through just to give them way too much money for mediocre product and horrible service.
Shamrock P.
Shamrock P.
1602296889
Takes a long time to get through the process and the two guys I've seen so far are not so helpful to me. I would be better off taking my time to go through the website and order for pick up, which you still have to sit and wait for your name to be called but a assume quicker.
Dylan G.
Dylan G.
1602205881
If you don't mind waiting an hour to get your medication and paying black market prices this place is great.
d S.
d S.
1601662099
Everybody is real nice. Convenient location. But, more than once, I've found my medicine has been unsealed and is short, upon opening. What's up with that?
Maggie S.
Maggie S.
1601568918
Such wonderful people work at the Panama City Beach location! Always humble and quick to resolve any issues that may arise. A+ in my book!
kevin W.
kevin W.
1600802381
Rich G. was extremely courteous and helpful. Very professional environment. My only complaint is that the prices are a bit high but the products are top notch and service is excellent and courteous.
Krystal A.
Krystal A.
1600712084
Excellent In Information n Suggestions of Products. . Best To Order Products Online for Pick Up To Get Certain Products example Capsules Awesome Customer Care
Allison M.
Allison M.
1600476550
Big change from last visit.
Awesome friendly but busy!!!
phyllis I.
phyllis I.
1600136972
Fast and safety first attitude.
Debby F.
Debby F.
1599839807
This store has its issues, but hopefully soon they will get it running smoothly. Best way to get the hard to get flower, is simply to place a pickup order then shop when you get there! Especially if you don't live on the beach! Hope this helps you ♥️
Ben S.
Ben S.
1599602141
This is the third time in a row that my delivery order has been rescheduled for a different day without telling me in advance. This is the third time I've waited all day for a delivery without them telling me they wouldn't make it.
Wayne W.
Wayne W.
1599330984
AWESOME PEOPLE AND OF COURSE THE BEST FLOWER IN FLORIDA I THINK I'M SPOILED YA'LL.
Road Trips P.
Road Trips P.
1599149021
I only shop at tule I only shop for the last three and a half years ladies and gentlemen I do 50 shares of the stock in this company only company that I will shop at grass is not greener than the other side because they have the best products in the world to me only in the State of Florida anyway thank you Panama City Florida thank you
Lee M.
Lee M.
1598912142
My visit went very smoothly Staff very helpful and friendly
Joint jutsu K.
Joint jutsu K.
1597779371
Love this place! They have the best pods in town, hands down. As far as consistency and higher thc potency, its the usually best option in the county for flower. All staff (in the front and in the back) are very nice, knowledgeable, and helpful, especially Richard. Their pick up orders are processed pretty quickly and its optional but, they also have virtual check in through their site. Even with a full waiting room, without a pick up order, ive never waited more than 20 minutes.
Justin H.
Justin H.
1597706327
Shop somewhere else if you can. This place seems to forget that it serves patients not customers. 1.) The staff in the front are very rude and un-welcoming. The security guard is on some kind of power trip to the point where I witnessed him bully a patient into standing outside in 90 degree heat because she cant sit down like he wanted her too. Even after her repeatedly telling him it was hard for her to sit down. This was the last straw with this place.2.) The online check in serves no purpose at all. You check in online. wait for 30 mins in your car, only to be called inside to sit for another 10 to 15 minutes in a packed lobby. THIS DEFEATS the purpose of online check in.So like i said shop somewhere else if you can, if not...just know what you're in for with this place
Kristin H.
Kristin H.
1596499520
Over worked. Like endless black friday.. Still super friendly and upbeat. And accommodating to order changes.
April W.
April W.
1595611026
Been in many times and as long as youre chipper and happy to agree and smile all is well that means not appearing to be concerned about incredibly ling wait times or questioning the front desk as to anything... now masks are required and i had a shirt on hand i fashioned a mask with...apparently that drew the ire if the crabby women and they demanded i tue it around my head. When i asked why as im covered just like her homemade cotton mask she was proud to shout its the law.. not law im sorry. Their policies and thats their right. Today was just the day i decided to review this store after dealing with the front end staff that appear to need to be anywhere else but dealing with the public. Be sure youre medicated before attempting to visit this location! Edit- went back today and did not have an issue. Nick helped me in the back and he was great. Kind and friendly even a to stressful environment and mask controversy surrounding us all. Thanks Nick youre a rock star and you made my day and redeemed this location💗💋
Jamie K.
Jamie K.
1595249080
Placed order last week, got order number. No confirmation email. Can’t get ahold of anyone on the phone, 20 mins of ringing until call ends. No customer service on website either. My order doesn’t exist from tracking it now. But I have an order?This week I can’t even make an order on the website because it’s unusable. Don’t waste your time trying to go here. They won’t even take your order.
Frank W.
Frank W.
1595121032
Awesome customer service social distancing was managed very well also. Gr8 experience.
Kam R.
Kam R.
1594682633
The worst dispensary I have been to so far. The staff could not answer questions about their products such as is it grown indoors. The products are not worth the price as the bud is dry and the wax has a superficial sweet taste. On top of that they refused to let my fiance enter even though we are both medical patients. The lady was rude and at first said he had to be a patient so when he said he was she doubled back and explained he had to buy something to enter. Could have at least had some prior notice on website..came all the way from in town to go. If I could 0 out of 5 stars. Would not recommend.
christy R.
christy R.
1594513802
Great people especially Richard.. so helpful and Great selection ❤️ new favorite dispensary
April W.
April W.
1593445699
Been in many times and as long as youre chipper and happy to agree and smile all is well that means not appearing to be concerned about incredibly ling wait times or questioning the front desk as to anything... now masks are required and i had a shirt on hand i fashioned a mask with...apparently that drew the ire if the crabby women and they demanded i tue it around my head. When i asked why as im covered just like her homemade cotton mask she was proud to shout its the law.. not law im sorry. Their policies and thats their right. Today was just the day i decided to review this store after dealing with the front end staff that appear to need to be anywhere else but dealing with the public. Be sure youre medicated before attempting to visit this location!
Travis P.
Travis P.
1593365838
Thank you to the wonderful staff such a positive vibe and atmosphere. Always treated with the utmost respect, quality products you can rely on. I've had a card since day one and I've used them since day one when you were in Tallahassee only but Panama City Beach trulieve is awesome thank you guys for all the help. If you have a question that usually always can answer it products are top-notch! It's kind of like cheers everyone knows your name and it makes you feel welcome especially when you're fighting a terminal illness thank you💚😁
JC S.
JC S.
1593289774
Richard, Satchell, and Tannis were all so patient with me during my first three visits. They offered amazing suggestions of products I had not yet tried—and ended up loving them!Not those three employees I mentioned earlier—everyone at the store was really nice, and refreshingly witty. The more I laughed, the more they did—which really helps with my social anxiety. They didn’t ask too many personal questions about my medical condition (as not to pry), instead using their training & intuition to offer products based upon my needs. This branch is my go to, without a doubt!If you’re reading this PCB Trulieve, please consider getting some of the CO2 syringes in stock. Thank you for you all the great customer service.
Bart W.
Bart W.
1592698646
They were very helpful, being very knowledgeable of their product. Quick and PROFESSIONAL service. Thanks yall.
Tiffany B.
Tiffany B.
1591376331
Great place Rick gave me great recommendations can't wait to go back 👍
Donkeenart  K.
Donkeenart K.
1590098860
Wonderful Staff! Great first experience from door to door. Knowledgeable staff and wonderful product. Just tried Stardawg and I like.
The S.
The S.
1585832016
If I could give NO stars I would. Visited with a friend and witnessed the WORST experience ever. I witnessed a livestock present AND PHI/PII being shared with a different person! I would assume this should fall under the same securities as any other medical office. The lady's name was Wendy and I was SHOCKED she was carrying a chicken around and blatantly sharing other patients' information openly! I HOPE this has been fully investigated. I do NOT recommend doing business with her. The shop itself is perfectly fine, but... free range livestock?! No thanks.
James H.
James H.
1584197805
My experience is always a great one at Trulieve. The staff are friendly, knowledgeable and expedient. They have the best variety and highest quality strains. 🌟🌟🌟🌟🌟 5 stars!
Beach L.
Beach L.
1580572304
I love Trulieve!!! Awesome selection of medicine. Fast service. Deals pretty often. I only deal with David. David really knows his stuff!! He always gives me great recommendations on which product(s) I should use. And it never fails to be great! Thank you David, my life is better because of you!!
Mark
Mark
1580403154
What can I say, Trulieve is the only place I know I'm receiving amazing quality medicine. Ole "Hippie Dave", as I like to call him, in Panama City Beach has really shown me the different ways and different terpens that there medicine has to offer, he definitely knows what he's talking about. Cannot thank him enough and Trulieve for providing.Thank you
Jacob M.
Jacob M.
1579884646
It was such a delight to come to this Trulieve. I was greeted with smiles and positive vibes, and it felt really good. On another note, the flower here is a little overpriced for my blood, but it's honestly fantastic. I always am awaiting MINIS to arrive 🙂 Trulieve has some of the best flower I've ever had. The employee I dealt with was Savannah, and she was really lovely. Overall, I had a super great experience!! Thanks PCB Trulieve!
Debby F.
Debby F.
1579036484
I have been shopping with Trulieve since the beginning! But I shopped at the Tallahassee store, and they were awesome too! I think the best customer service and education I have received has been in the Panama City Beach Trulieve location! Ryan helped me understand the law, store procedures, product information but most of all, he made me feel like I was completely normal. Ryan helped me with a genuine smile and interested in what I needed. I have now shopped at ALL 3 stores in Panama City area, the others never came close to being as professional and caring! Thanks again for your help Ryan! I'll see you next month!
Carolee H.
Carolee H.
1577059088
The people at this store are so incredibly, they know their products, there is never a long wait. They have a great variety. They are familiar with their customers. 🤗
Carolee H.
Carolee H.
1577059081
The people at this store are so incredibly, they know their products, there is never a long wait. They have a great variety. They are familiar with their customers. 🤗
Connie K.
Connie K.
1576886399
Went here for the first time and I am very impressed. Clean, fast, friendly and great pricing. John helped me and he was great. He answered all my questions and concerns and also after listening to me he suggested something different for me to try and I LOVE IT! Thank you John
Tracy H.
Tracy H.
1574707337
Lauren is the best. Always greets me and informs me on new products
Next Reviews
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9952 Hutchison Blvd
Panama City Beach, FL 32407

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CLOSED
CLOSED

    Payment Methods:

    Cash Only
    ATM Available On Site

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    Trulieve Deals and Discounts

    Everyday Discounts

    1st Order

    60% OFF

    2nd Order

    50% OFF

    3rd Order

    40% OFF

    Veterans Discount

    20% OFF

    Seniors 55+ Discount

    10% OFF

    Industry Discount

    20% OFF

    Pediatric Discount

    20% OFF

    SNAP Discount

    10% OFF

    Birthday Discount

    25% OFF

    Refer a Friend

    50% OFF For You & Your Friend

    ABOUT THIS DISPENSARY

    Trulieve, located at 9952 Hutchison Blvd in Panama City Beach, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: $15 delivery fee.

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Panama City Beach does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Trulieve

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Trulieve in Panama City Beach online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Katy J.
    Katy J.
    1704382839
    I have avoided this place all cost. Due to prices in other dispensaries, I looked at Trulieve. Of course it’s cheaper. Still not caring my capsules. Today I ordered and all went smooth. Plus no shady people hanging out.
    Buddy H.
    Buddy H.
    1704300356
    I appreciate the new process at the store. I was in and out with no wait. Wes and Robin both were very helpful. The woman in the lobby was very fast.
    Nicole W
    Nicole W
    1703735757
    I have been here 3x. My last visit being my worst and most likely the reason I don't return. My bud tender was inhospitable and I waited for 40 minutes in the lobby across from 2 children that were trying to run amuck. I will be frequenting Fluent from here forth because of their fast and friendly service.
    Prissy D.
    Prissy D.
    1702085224
    Tried to order today. Wouldn't let me sign in. Called. Lady put me on hold and never came back. This is the 3rd time it happened. Frustrating. When I've gone in past pre order by phone due to poor website, I wait for an hour to pick up capsules . It's just awful.
    John W.
    John W.
    1700344553
    Rich is the go to guy. Most knowledgeable and helpful. He has been taking care of me for years now. A real asset to your brand! Promote this guy already!
    Sonia M.
    Sonia M.
    1699031899
    Shopping in the morning with James & Robin was the best overall experience all the way around! Offering fast kind & exceptional service. Great Vibes Guys Made my whole day better 🫂
    Gabriela C.
    Gabriela C.
    1698545818
    Absolutely love this location. Bob is very knowledgeable about everything and got me excited to try their products. I also had another associate, female presenting with long curly hair(younger), unfortunately can’t remember her name, but she works quickly and got me in/out in like 5 minutes. Great prices too!!!
    Pam W.
    Pam W.
    1698514959
    James was very good and knowledgeable about his job. James helped me alot today. EVERY time I have come in, ALL the people have been wonderful. Today when James wasn't sure, he ask his co-worker, which that's the way it should be, team work, u ALL r great people to deal with. Love working with James and Wes. Keep up the great job ur doing. Front desk makes friendly when u first come in, and it makes a difference
    Katherine S.
    Katherine S.
    1698161229
    Although systems often seem out of wack at this location, the employees make up for the negative experiences of long wait times and glitches in express services. Especially James! His sweet, kind demeanor is contagious and he goes above and beyond to make sure his customers keep coming back! Highly recommend:)
    Clint S.
    Clint S.
    1698134753
    great deals and products, but the website is terrible. when you select an item it takes about 30 seconds to actually put it into your cart. deals are hidden and not advertised until you look at the item. the delivery process is also awful, when you place an order for delivery you can choose from only 2 days, 72 hours from when you placed the order. the problem is, they are usually backed up and almost always will call you randomly to pick a different day. why cant we schedule a delivery ahead by a week? this is allowed at other dispensaries like growhealthy. they give you a 72 hour window to schedule your delivery but almost never meet that window
    Jafre-Paul H.
    Jafre-Paul H.
    1696901802
    Ordered at Noon. Never received a text stating the order was ready. They blamed it on the system. That's cool I understood. I went to go pick up my order at 7:45 with nobody in the lobby and they stated they could not serve me as they close at 8:30, even though I already had an order ready all I needed to do was pay. I told them I took a cab to get there and they did not seem to care at all. It happens far to often, I know Trulieve doesn't care, but even living on the beach I will go somewhere else
    Sheyanna C.
    Sheyanna C.
    1696347931
    James and Brittany are AMAZING! I had placed an online order on Sunday and went in to pick it up (even though I hadn't gotten the text saying it was ready) when I was told that they were not taking in any more patients. I assumed they were just understaffed (which I found out they were) and left. Everything I had on my order was on sale and even though I wasn't able to pick it up during the weekend sale time, they still gave me the sale prices! They were so incredibly nice and made me feel so much better about asking about the price difference. I kept apologizing because I felt like I was being difficult and they reassured me that I was fine. They took their time with me and even apologized for the whole thing even though it wasn't anyone's fault. I didn't get the lady's name working the front with the curly dark hair but she was just as awesome and patient.
    Bobbi-Jo C.
    Bobbi-Jo C.
    1696264696
    Look it's got good stuff if you have all day to wait for your order to be ready. Ordered on line. Waited to be ready. Went to get it. After sitting for 45min. I cancelled my order and left. So be ready to sit and wait no matter how you order.... preorder the night before they forget to call the next day. They blame it on short staff. But it's whatever!!!
    Emily D.
    Emily D.
    1691680401
    Wait time is terrible, but what's even worse is the delivery. I understand the date you choose for delivery isn't guaranteed, but they won't bother to contact you to let you know it's not coming either. The last delivery I scheduled didn't show, and they waited 2 more days before they texted me to tell me it was going to be 3 more days after that. Product is good, customer service is terrible!
    broyce H.
    broyce H.
    1690432891
    Started out liking this store. But it's become such a long wait in the lobby.I've switched to other stores... They do have nice flower here, though... It actually reminds me of snail mail if you know what I mean...
    Michael G.
    Michael G.
    1689041393
    Great people, down side is very busy, you will be waiting awhile if you don't get there early
    Christine D.
    Christine D.
    1688587163
    The delivery process needs to be organized. I received E-mail stating the delivery date of 06/05/23. Not receiving the email to let me know what time window, I called and was told it might be Friday, they would let me know. Every time I ordered a delivery there were problems.
    Virginia C.
    Virginia C.
    1688161787
    2 stars because the poor girl behind the counter was clearly doing her best whilst dealing with some very impatient people. However, being in the industry myself there is no reason whatsoever to have a waiting room with upwards of 25 people and only 2 patients being called back in 25 min time on a Friday evening when you should be prepared for a rush.
    Kelly H
    Kelly H
    1682685412
    Not sure what the problem is ! Absolutely ridiculous wait time every time! Don’t waste your time putting online orders in , express orders do not exist ! The last 3 times I went to pick my orders up , the wait has gotten worse. Arrived at 6:45 for express order, finally got my order at 8:25. Trulieve you lost several customers tonight . We don’t have this problem at any of the other dispensaries , just Trulieve! We were told they were short handed on this day but the long wait has happened the last 3 times I have been & is getting much worse! I don’t think this has anything to do with the staff. Trulieve if you don’t know how to operate on a timely & efficient manner, reach out to the other dispensaries to find out their secret .
    Angela C.
    Angela C.
    1682111660
    Express pick up is less than desirable. Each visit is a minimum of 40 minutes to an hour wait, which would be more tollerable if treated with kindness. Customers verbally berated by staff, loud enough for everyone to hear, while simply voicing their frustration is totally unacceptable. This display of behavior was witnessed multible times with different patrons and staff throughout the more than 2 hour wait time. Customers are paying for this type of treatment ? The whole experience was very disapointing.
    Anali M.
    Anali M.
    1681782664
    Is terribly 😔 the way they do the deliveries so sad. It's the second time the delivery said at 8 am they were on the way and after 1 pm you start calling at least to know they are ok and it's sad how they really have no communication with the delivery driver and the customer. Long story short they will tell you at 8 am the delivery is on the way ( finally after 4 days waiting ) and they never show up. Hopefully they will bring my delivery soon and not keep doing this when i put all my trust in a nice place with something so importan my medicine, and they already dispensed it and no one shows up
    Jennifer T.
    Jennifer T.
    1681605849
    Love love love everyone I've met here. Everyone is very knowledgeable and helpful with any questions I've had.Jason upfront is the sweetest and I love when I come into the store and see his face!!!
    Ashley P.
    Ashley P.
    1674002929
    They were so helpful with my husband's first visit. I'm looking forward to him getting his medication from this location again. All the staff, especially Mark, were amazing, and the facility was nice and clean.
    dewey P.
    dewey P.
    1672603794
    Their products are excellent but they are the only dispensary where you can’t go and pick up an order in under an hour. Be expected to make shopping here a large part of your day. I would give them 1.5 stars because their products are not bad, but I have to round down.
    Troy E.
    Troy E.
    1671838653
    Carlos was very helpful and went out of his way to get a great alternative to what I wanted when one product was out. He is very knowledgeable. Trulieve has good quality product in most every category.Update 12-23-22: Is always busy so order online. Can't beat their prices for quality especially on concentrates. Walter is also a great budtender, always friendly and helpful as well as goes above and beyond.
    Sidonie S.
    Sidonie S.
    1671223995
    Nicole S was the very best. I’m old. Don’t know or like technology. She stayed at my house till she figured it out. She kept a smile when I wanted to cry. She’s valuable. She got me my order. I’m not sure anyone else would have gone to the effort. Love her!
    Nikki M
    Nikki M
    1668623965
    Advertisements not very thorough, but I believe that's a company level error. Store is always clean, most staff I'd friendly but wait times can be long so online ordering and check in is highly suggested. Sometimes out of products & for me the only 2 cons have to do with location. Wish there was a closer on and didn't have to go all the way to front beach and the parking lot can be crowded and tight to fit larger cars in. All in all I would recommend this location. Check online for promotions before you go and save time & money (but read the fine print!).
    Polo H.
    Polo H.
    1667263906
    What a place! I've made some lifelong friends in here over the past years.. With the whirlwind they deal with constantly, it's impressive to still get such great service!Always looking forward to seeing Lexi Carter, Rich, Alex, I can keep going on and will never get all the names.. Always eager to get you a great deal and make it smooth for you 🙏🏽
    Mallory S.
    Mallory S.
    1666401942
    The customer service was amazing however, corporate does not take care of their people!! The label printer had broke five times that day. There was only two people working registers and were doing the best they could but the printers kept breaking so the wait was made even longer. The people were great though!
    Brandi L.
    Brandi L.
    1665099822
    My first time shopping and Mark was absolutely wonderful, extremely knowledgeable and kind! So very helpful and answered all my questions. I will definitely be requesting him for my future appointments. I didn't experience a major wait time, all staff were friendly.
    Kerri B.
    Kerri B.
    1663906568
    I came in for the first time since getting my medcard and I was a little nervous but the staff there was amazing. Mark was extremely helpful, kind, and knowledgeable! Definitely an asset to this company. Great prices, great product. I’ll definitely be back.
    Penny J.
    Penny J.
    1663219844
    I was just excited to be there. Lol.. Only to be told that my doctors forgot one thing necessary to fill my prescription. I love 65 miles from Panama City. The employees went over and beyond what they had to do.. They helped me figure out a plan And everything went well from there. Definitely give this company as well as the folks that work there because of their customer service a big 5..
    Malana S.
    Malana S.
    1662155644
    I recently got my medical card last Friday and I believe it was “Rich” who helped me out! It was such an AMAZING experience! I took a visit at all the other dispensaries an honestly compared. Rich has an AMAZING, caring, positive, personality. He turned my mood completely around while also teaching me about everything and helping me get the best stuff! I must say his work ethic is extremely amazing. Not only is he 100% amazing at what he does but he remembers customers names and makes positive interactions with almost everyone. Rich really made my day.
    Alisha B.
    Alisha B.
    1659474275
    Everyone was super friendly when walking in. Everyone was very smiley and positive. First experience, Mark was super awesome and helped me with exactly what I was looking for. Thank you trulieve 😊
    Amy D.
    Amy D.
    1659136325
    Poor store customer service. The last two orders were wrong, it took me 4 days to get them. This last delivery order I combined 2 orders, I only got one order. Customer service said emails were sent confirming they would be combined. I drove to their location and when I got there the manager said he did not get an email and was very rude, calling me a liar. I spoke to another employee and they told me that he did get the email and he just didn't want to combine the orders. I do not recommend this location.
    Lorrie G.
    Lorrie G.
    1657327544
    So happy with this place. A lot of times they have same day delivery available, prices are great and employees are super cool! 💚
    Updated 6/28 from 3 to 4 stars. Store has a consistent enjoyable flower smell now. I tried some ground and it was better than expected at 25% thc mostly flower grounds not so much stems. Prices are still high. .5g vapes avg. 50$Rated on quality of flower. Never has 'loud' smell. Seems uncured or improperly at the least. Expect a cut grass aroma; non-crispy buds seems the norm at the Panama City Beach location.
    Charles
    Charles
    1655999176
    I have to say after trying all but one of the other dispensaries in town, that Trulieve has been by far the best. I have to give a shout out to Mark as a budtender who spent great time with me and helped me pick out some great product. And while I will name him by name, everyone there has always been friendly, helpful, and supportive. This is a great location, and I encourage everyone to try it out and give them your patronage.I also want to give a shout out to Rich! He is always so friendly and helpful and positive when I come in! He has knowledgeable when I ask any questions, and I would recommend him to make you feel welcome and comfortable.
    Giles
    Giles
    1654204681
    Staff are great always friendly and helpful. Seem to have a decent stock in most of the time of good quality.
    Susan L.
    Susan L.
    1653856800
    Mark is my favorite customer service rep Bud tender at Trulieve on the beach! He hooks me up with the best deals even if they're unbeknownst to me and he always gives me a great personal experience. Go down and see those folks on the beach they will give you what you need!!
    Carlena M.
    Carlena M.
    1653337694
    Richard was extremely helpful in deciding which products. He is very polite, informative, and a good salesman. Great suggestions. Great customer service. Thanks!
    Billy B.
    Billy B.
    1652376589
    Very friendly and comfortable environment. Mark, who assisted me was very knowledgeable and helpful in my decision on which products would work best for me. I would definitely recommend using Trulieve,especially this location. All staff were very polite and made me feel at home.
    Fit F.
    Fit F.
    1652028145
    I was shorted three eights on a delivery order. Paid in full and did not receive product. After calling the delivery driver he told me all he does is deliver, has no other responsibilities ,and management would call me.Management has not returned my call. They stole my money and cut all communication. This is the first order I have placed with them in almost two years due to awful delivery, and customer service. Now I'm getting robbed. They are by far the worst managed branch I have ever seen. I have no idea how any management at PCB location keeps their job. The call center is a joke. They will tell you to wait for a call that never comes. I have hope corporate will see this message and help.
    Brandy W.
    Brandy W.
    1651942776
    As long as you order ahead the wait isn't too bad. But if you are going to shop be prepared to wait quite a while. Although they have wonderful products especially they're trupods. Staff is very friendly and always smiling. They also seem very knowledgeable of their products and are more than willing to be helpful however they can. I will definitely shop there again.
    Caleb W.
    Caleb W.
    1650918495
    Shout out to Alex and Michael a for making it happen for me and also to numerous other people I don't know the names of thank you y'all have introduced me to a whole new line of products that are very helpful for me being a military vet and brain tumor patient y'all have been patient and helpful with me thank you for the great work and keep it up! And also joy on4/14 butdtender was was loved her! I believe it was joy bit memory or funzzy from my condition thanks guys and gals and keep it up! Heather Lacey and satchel you're awesome keep it up!
    Jarret L.
    Jarret L.
    1649968783
    Excellent service, very friendly and light hearted atmosphere. I was helped out by Mark, and he was incredibly helpful with starting me out, and he even gave me a pin! I will be returning for sure.
    Brett T.
    Brett T.
    1649705467
    Employees have always been very helpful and courteous. I had an issue yesterday with my order, they were out of a few things but Nicole helped me find what I was needing and was very patient. Good dispensary
    Mark W.
    Mark W.
    1648957974
    Nicole was very informative and eager to help make my first experience a great one. I really appreciate the wonderful service. Top of the line product! Very clean/organized in waiting area and back area. Definitely will be back!
    Debby F.
    Debby F.
    1648681396
    This store has its issues, but hopefully soon they will get it running smoothly. Best way to get the hard to get flower, is simply to place a pickup order then shop when you get there! Especially if you don't live on the beach! Hope this helps you ♥️They did get better! Enjoy your shopping experience in PCB!
    Joanna H.
    Joanna H.
    1645316316
    Trulieve carries the best product in Bay County. Yes the wait time can get long even if a pick up order; but it's to be expected for being in a prime location with the best product and with a lot of patients. I recommend going an hour prior to closing for little wait time. They do run out of products quite often but its worth the wait (or drive to their Destin store) The employees are so helpful, knowledgeable, kind and always make me feel like family.
    Penni W.
    Penni W.
    1645114283
    EDIT: to reflect 2/16/2022 experienceShout out to Michael @well!!!You excelled in superior customer service in resolving a situation where your company clearly failed on its promise of product and performance.Superb job, sir, thank you so much!I shall come again :)*************************************************You've had 8 days to correct your mistake, and I'm still waiting...
    After being a customer for over a year now watching slow improvement to a respectable 4 stars… YOU LIED TO ME on my last delivery EVERY SINGLE STRAIN was at least 5%less thc than listed when ordering. One strain was listed @34% was 24% when it arrived. Not okay. Loss of all stars. You get one cause I have to.Edit: 1/2 is just that half minis half reg flower.
    Belle J.
    Belle J.
    1644352551
    Mark was awesome! My favorite dispensary they have the best selection of flower. Mark had great customer service skills!
    Mackenzie M.
    Mackenzie M.
    1643910313
    I am new to the world of using a dispensary but I have to say that I have been very impressed with Trulieve and their employees! Especially Mark, who was very knowledgeable and made my experience very pleasant. I will definitely be a repeat customer at this location! Thanks Guys!
    Karl L.
    Karl L.
    1643895612
    This is the only business in the state of FL (including my doctors office, when I had my surgery) that doesn’t honor my medical mask exemption from my doctor… I was told they are a “Private Business” and are allowed to refuse service to me for this. Corporate offered no assistance when I reached out either. I’ll shop at MedMen. Their staff is much friendlier, and they honor my mask exemption… ✌️
    Nikki S.
    Nikki S.
    1643761329
    The staff that work here need to understand that the people coming in here have medical issues and are there to get medicine that will help those issues. Being rude to them for trying to ask questions, get input, and generally berate people for seeking any kind of help would be like a pharmacist rushing and mocking a patient asking about their medicine and its effects.I only go here because it’s close and I can’t travel far at the moment, otherwise I’d drive 5 hours away to avoid dealing with the treatment of 90% of the staff, the prices, poor quality, and over crowded mess that this “medical” dispensary is.
    Russell W.
    Russell W.
    1643343105
    Extremely dry flower. The color vape I bought just quit working. There is so much THC sitting there and I can't even smoke it... Do not waste your time.
    TED B.
    TED B.
    1643059377
    I had a great experience shopping at Trulieve in Panama City Beach Florida and it was especially enjoyable due to the service that Michael K and Nicole provided me. They both went out of their way to make my experience extremely enjoyable and I would recommend both of them for the great job that they did while I was there.
    Kirstie W.
    Kirstie W.
    1642082074
    First Time Going After Getting My Card && One Of The Workers There (didn't catch his name) cause my anxiety to go super high. And he wasn't even the one selling/helping me. Just kept creeping up over on me.. Everywhere else will let me talk to my husband of over 10 years but there I can't. Married over decade, husband has his card but still wouldn't let me talk to him. I'll never go back there. Liberty is so much better laid back atmosphere.
    Natalie G.
    Natalie G.
    1639605277
    *I've been numerous times and still the best 1 in Bay County!Today was my first visit to this dispensary after visiting the ones in town. There was a wait since I was a walk-in, but Mark set up my profile and was great helping me. They have the biggest selection and good prices. Will be returning
    Matt S.
    Matt S.
    1639068880
    I placed a online order 12/8 when they were having a 40% off sale but I was unable to pickup until 12/9. I went in expecting to get the sale price like I always do in tallahassee because the order was placed on the day of the sale only to be refused. I had driven 40 min to get there so I reluctantly paid and left. I won’t be back. From now on all my business will go to Curaleaf. Curaleaf has much better customer service and they treat their customers with respect.
    Nick H.
    Nick H.
    1634481300
    It was my first visit to a dispensary and I was paired with Mark who was awesome. He was very informative and answered every one of my questions thoroughly, making recommendations for what I needed. It was an awesome experience and I will be back. Thanks again Mark!!
    Charles
    Charles
    1634340327
    I have to say after trying all but one of the other dispensaries in town, that Trulieve has been by far the best. I have to give a shout out to Mark as a budtender who spent great time with me and helped me pick out some great product. And while I will name him by name, everyone there has always been friendly, helpful, and supportive. This is a great location, and I encourage everyone to try it out and give them your patronage.
    After being a customer for over a year now watching slow improvement to a respectable 4 stars… YOU LIED TO ME on my last delivery EVERY SINGLE STRAIN was at least 5%less thc than listed when ordering. One strain was listed @34% was 24% when it arrived. Not okay. Loss of all stars. You get one cause I have to.
    Trevor Y.
    Trevor Y.
    1633270281
    The Trulieve representative I had was named Lexi. She was very patient, informative and knowledgeable. She answered every question I had as well as giving me some great suggestions. Highly recommend her expertise!
    Shawn W.
    Shawn W.
    1633137038
    First time visitor of the dispensary. The staff was awesome. Very helpful and really friendly and professional
    Elizabeth O.
    Elizabeth O.
    1631677568
    Helpful and knowledgeable staff. Very informative. I appreciated being treated like family. Thank you
    Angela S.
    Angela S.
    1631383082
    Drove thirty five minutes only to be declined to come in for not having a mask and then I was told “they did not have one for me to wear.” The attendant was rude and said, “Trulieve is a private company and they can do what they want” so I went to my car and got an old dirty mask to put on my clean face. Only to come in and find a cashier eating at the counter hand to mouth and then helping other customers without washing his hand first. well y’all go ahead with your ridiculous practice, my fully vaccinated butt will go literally anywhere else from now on to get my prescription with out without a mask!
    Melissa G.
    Melissa G.
    1631055800
    This is the only place I shop. They have awesome deals and very friendly helpful employees. Service is always quick.
    Anthony F.
    Anthony F.
    1630056730
    I personally shop at all of the Dispensaries in our area. They all carry something that keeps me coming back, however Trulieve is my go to shop & the one I frequent the most. Their flower is almost always top quality and if you happen to not be satisfied then simply return it. Never heard of any place with a return policy like Trulieve. Our location now has a wide selection of products. Over 20 different strains of flower everyday. Majority of the staff is really cool & very helpful. Also they have a mini-fridge is the waiting area full of complimentary bottle water. The only issue with our Trulieve is the issue of time. If your planning on coming to browse & shop be sure to be ready to wait or check the times when it's the slowest. Express check in via online orders always gets me in & out within 30 mins, checking in online helps out tremendously also.
    Susan W.
    Susan W.
    1629670545
    Very kind, knowledgeable, resourceful and professional as well as friendly and pleasant.Shout out to bud tenders Mark, Amy, Paula! Great atmosphere, extremely clean and pleasant and so much RELIEF! LOVE TRULIEVE IN PCB
    Natalie G.
    Natalie G.
    1629320439
    Today was my first visit to this dispensary after visiting the ones in town. There was a wait since I was a walk-in, but Mark set up my profile and was great helping me. They have the biggest selection and good prices. Will be returning
    Matt & Ginger S
    Matt & Ginger S
    1629066509
    This is my go to dispensary. The staff are friendly, helpful, and knowledgeable about the products. Michael and Lexy are always so amazing and patient! Michael has helped me a few times now and understands my condition and the products that work best for me. That's such a relief to know the staff can empathize.The delivery crew are my saving grace. They are so kind and communication is so much smoother than last year. Love their products and the flower is always high quality.
    ImStereotype R.
    ImStereotype R.
    1628636546
    The staff is friendly and the building is nice. My biggest issue is they never have any product. I've waited months for sometimes just to be able to by some concentrates. 200$ + just to be unable to find any legal cannabis.
    Dyani T.
    Dyani T.
    1625807227
    I love my Trulieve in Panama City Beach. Especially Cat behind the counter! Everyone there is welcoming and helpful, from the first time I stepped in until my most recent visit they always treat me the same. Very professional staff and clean store. 5 stars!
    Woodsy O.
    Woodsy O.
    1625240465
    Trulieve was good once and I frequented it. However, this will be the last time. Employees just doing their jobs. Products are overpriced. Wait times are entirely too long. Last pick up order i was told it would be another hour wait after I received notification that my order was ready to be picked up. It takes entirely too long to get in and out of the store. Half the time their website is also inaccurate. If you see something on the site theres no guarantee the store has it, even when you make a pick up order. Trulieve is making obscene amounts of money in comparison to the recreational market. Make your store a better experience for your customers and a faster process please
    Skwash H.
    Skwash H.
    1623808534
    Consistently the best flower in town. The customer service is getting better....maybe because people quit going there? 🤏🤪🤘
    flooring J.
    flooring J.
    1623509173
    I have not been back to our vacation home in Panama City Beach since last year. The experience at the Trulieve in Panama City Beach was exquisite and the service was superior over my experience last year. The Trulieve locations I visit in the North West Florida are pleasant and I am now convinced it is from the change in management over the last year.....WOW to the executive responsible for the district for Trulieve in the North West part of Florida - fascinated by my experience.
    Amanda
    Amanda
    1623193070
    Everyone at this location is always super helpful and friendly, especially Mark. He provides excellent customer service and is extremely knowledgeable on the product. He is always so nice too and genuinely enjoys his job. He always makes my experience is a 10/10 and makes sure his customers leave happy. Thanks Mark!
    Daniel K.
    Daniel K.
    1622920293
    Been going here for the past year, never had one bad experience! All staff is extremely helpful and always ready to help you stay lifted. I recommend Amy or Rich, they both know their strains and how they help you!
    Kimberly S.
    Kimberly S.
    1622751177
    Pretty decent place. Still makes you wear a mask. And wish they update thier website so strains show thc context
    cindy B.
    cindy B.
    1622656825
    The Staff was very helpful and friendly. One of the products was opened that I bought and they exchanged it with no problems! Excellent Customer Service!
    Rachel S.
    Rachel S.
    1622396545
    Very fast service. Super friendly and easy process! James Saint was very knowledgeable and helped me get everything I need and get in and out ! Thank you
    Justin
    Justin
    1622388952
    Place an online order and when you go to pick it up they will switch items with substitutes and not tell you. Even if you ask the manager to please check the order they will tell you yes, it's all there. EVERY ONLINE ORDER this happens and/or they try to over charge me. Every express pickup online order this happens to me. I go every other week just to not get what I ordered? I drive over an hour and wait in the waiting room 30 minutes to be let down everytime guaranteed. There delivery service is even worse! The drivers are not descreet at all, like other companies, and will actually make "A SCENE" in front of your house or workplace. I love Trulieve's products but there customer service is almost nonexistent in every way, and for not supplying what I order online I will be taking my business elsewhere. It's really a shame they have the potential to be so great but they can't fix there own issues and always with a poor excuse as to why. No wonder they have so much employee turn around... It really is a SHAME!!!
    JS R.
    JS R.
    1622379815
    Cancelled my order. Ditch your mask policy or make it a "personal choice". If you need a mask, try delivery. I'll shop elsewhere until you do. No issues at Curaleaf or Sueterra.
    Lots of variety in product and strands much better selection of edibles than anywhere else I have been tow
    Eric V.
    Eric V.
    1621901944
    This review is actually for the Panama City Beach store. I have used this location a few times with very poor experiences. My last was by far the worst yet.I only go when I can get a really good discount.This trip was for my renewal discount on my MMR card. Long story short I was insulted by a employee and a manager. I was given my discount after I was able to prove the employee was wrong in the reason they gave me, for not wanting to give me my discount.I have decided if I want good service at Trulieve I have to go to Tallahassee or Pensacola.This sucks I live in Washington County.
    Eric V.
    Eric V.
    1621873025
    These peopllike to tell you your wrong a lot. They also make you wait very long periods of time.Management is poor customers service at best.
    Catherine W.
    Catherine W.
    1621382357
    Received a delivery today and my consultant Mark was great. He was able to answer all my questions and help me with my concerns. And they arrived right on time. Thank you!
    Vc W.
    Vc W.
    1618883355
    Best dispensary in the area. Very friendly consultants n fast service.Awesome in every way
    Debrah C.
    Debrah C.
    1617315242
    The location and store are great...The staff isn't very knowledgeable and needs to learn basic math...Product wise...great
    Hayley B.
    Hayley B.
    1616728098
    As far as the rest of the reviews go, I can’t speak regarding the delivery or order pick-up services.I went in for my first time after getting approval on my card. I was immediately greeted by the front desk who quickly got my information and checked me in. They called me into the dispensary the moment I finished with her. NO WAIT and it’s spring break here in PCB so I did not expect that. Mark called me over and was happy to assist me in guiding me through what strains are most effective for my condition. Not only speaking from the book, but through his personal experience as a card-holder. He was perfectly pleasant, patient and relatable.As a General Manager in retail, I could not be more pleased with my experience. Would absolutely recommend and excited to try my new products and go back!
    Pig W.
    Pig W.
    1616378603
    Trulieve PCB is always on point... Mark is always helpful and knowledgeable about the product and delivers A1 customer service. 2 thumbs up for Mark.. cool sleeve tattoo also
    Carrie C.
    Carrie C.
    1614123630
    Always a wonderful visit. The budtenders are knowledgeable, and are respectful. By far so far the best all around. Cheers
    Daniel G.
    Daniel G.
    1613753009
    I will definitely shop here again. Thank you Dustin for your help and your excellent service.
    These aren't your usual pharmacists!These guys know their bud. Usually has a pretty good variety between various THC products, i.e. Shatter, Vape oil & refills. Prices are average but loyalty points & discounts. Sudden sales and old people discount.Wait times vary. Use the website for best results
    Woofer M.
    Woofer M.
    1612705332
    This is a great dispensary. It's clean and well-organized, and the staff is always courteous and knowledgeable about the products. I stopped by for a pickup last Sunday, and I was in and out in a flash. Thanks to Dustin, I picked up an extra flower, too! From check-in to security to the shopping itself, the staff here always make the experience a pleasure.
    I could only like it more If somehow a person could place an order online.I love Truelieve. The employees are extremely knowledgeable. Courteous n overall great to do businesswith.Walton Co..we hope you bring Trulieve to us soon!
    casey B.
    casey B.
    1609696977
    They are always friendly and go out of their way to look for products when you ask for them. Absolutely love this location!
    Timothy R. C.
    Timothy R. C.
    1609555415
    Great products. But even if you order 24hrs early online , and only go when told its ready for pick-up you may wait a hour or more. Ive seen folks married to their second cousin run smoother operations from the back of a single wide trailer with only a pager . just saying.
    Harrison C.
    Harrison C.
    1606750470
    Always 45-60 min wait even when you order online. (If you can get online ordering to work) there’s always an excuse of something going on with the site. It’s happened multiple times. I used to like Trulieve but I’ve grown to feel the complete opposite with how things are being managed. Prices are too high for low quality THC as well. Also always out of stock too. Everyone complains about the same issues over and over and no one does anything about it!
    Timothy R. C.
    Timothy R. C.
    1604408197
    Great products. But even if you order 24hrs early online and only go when told its ready for pick-up you may wait a hour or more. Ive seen folks married to their second cousin run smoother operations from the back of a single wide trailer with only a pager . just saying.
    John Kerry E.
    John Kerry E.
    1603148918
    Trulieve is again my new favorite. Met a friendly supervisor at the door and she was friendly. The young lady made me comfortable. I like this store again. Recommend letting my spouse use my veteran discount. We spend our money.
    zac A.
    zac A.
    1602552942
    I’ve spent way too much money at a dispensary that has no problem wasting your time they will not take care of you they do not care that they made you wait two hours just to deny you for something completely preventable if they would have warned you before your doctor closed. I strongly urge anyone who reads this not to give them your business. You will not be satisfied with the quality of the product does not match the trouble you will go through just to give them way too much money for mediocre product and horrible service.
    Shamrock P.
    Shamrock P.
    1602296889
    Takes a long time to get through the process and the two guys I've seen so far are not so helpful to me. I would be better off taking my time to go through the website and order for pick up, which you still have to sit and wait for your name to be called but a assume quicker.
    Dylan G.
    Dylan G.
    1602205881
    If you don't mind waiting an hour to get your medication and paying black market prices this place is great.
    d S.
    d S.
    1601662099
    Everybody is real nice. Convenient location. But, more than once, I've found my medicine has been unsealed and is short, upon opening. What's up with that?
    Maggie S.
    Maggie S.
    1601568918
    Such wonderful people work at the Panama City Beach location! Always humble and quick to resolve any issues that may arise. A+ in my book!
    kevin W.
    kevin W.
    1600802381
    Rich G. was extremely courteous and helpful. Very professional environment. My only complaint is that the prices are a bit high but the products are top notch and service is excellent and courteous.
    Krystal A.
    Krystal A.
    1600712084
    Excellent In Information n Suggestions of Products. . Best To Order Products Online for Pick Up To Get Certain Products example Capsules Awesome Customer Care
    Allison M.
    Allison M.
    1600476550
    Big change from last visit.
    Awesome friendly but busy!!!
    phyllis I.
    phyllis I.
    1600136972
    Fast and safety first attitude.
    Debby F.
    Debby F.
    1599839807
    This store has its issues, but hopefully soon they will get it running smoothly. Best way to get the hard to get flower, is simply to place a pickup order then shop when you get there! Especially if you don't live on the beach! Hope this helps you ♥️
    Ben S.
    Ben S.
    1599602141
    This is the third time in a row that my delivery order has been rescheduled for a different day without telling me in advance. This is the third time I've waited all day for a delivery without them telling me they wouldn't make it.
    Wayne W.
    Wayne W.
    1599330984
    AWESOME PEOPLE AND OF COURSE THE BEST FLOWER IN FLORIDA I THINK I'M SPOILED YA'LL.
    Road Trips P.
    Road Trips P.
    1599149021
    I only shop at tule I only shop for the last three and a half years ladies and gentlemen I do 50 shares of the stock in this company only company that I will shop at grass is not greener than the other side because they have the best products in the world to me only in the State of Florida anyway thank you Panama City Florida thank you
    Lee M.
    Lee M.
    1598912142
    My visit went very smoothly Staff very helpful and friendly
    Joint jutsu K.
    Joint jutsu K.
    1597779371
    Love this place! They have the best pods in town, hands down. As far as consistency and higher thc potency, its the usually best option in the county for flower. All staff (in the front and in the back) are very nice, knowledgeable, and helpful, especially Richard. Their pick up orders are processed pretty quickly and its optional but, they also have virtual check in through their site. Even with a full waiting room, without a pick up order, ive never waited more than 20 minutes.
    Justin H.
    Justin H.
    1597706327
    Shop somewhere else if you can. This place seems to forget that it serves patients not customers. 1.) The staff in the front are very rude and un-welcoming. The security guard is on some kind of power trip to the point where I witnessed him bully a patient into standing outside in 90 degree heat because she cant sit down like he wanted her too. Even after her repeatedly telling him it was hard for her to sit down. This was the last straw with this place.2.) The online check in serves no purpose at all. You check in online. wait for 30 mins in your car, only to be called inside to sit for another 10 to 15 minutes in a packed lobby. THIS DEFEATS the purpose of online check in.So like i said shop somewhere else if you can, if not...just know what you're in for with this place
    Kristin H.
    Kristin H.
    1596499520
    Over worked. Like endless black friday.. Still super friendly and upbeat. And accommodating to order changes.
    April W.
    April W.
    1595611026
    Been in many times and as long as youre chipper and happy to agree and smile all is well that means not appearing to be concerned about incredibly ling wait times or questioning the front desk as to anything... now masks are required and i had a shirt on hand i fashioned a mask with...apparently that drew the ire if the crabby women and they demanded i tue it around my head. When i asked why as im covered just like her homemade cotton mask she was proud to shout its the law.. not law im sorry. Their policies and thats their right. Today was just the day i decided to review this store after dealing with the front end staff that appear to need to be anywhere else but dealing with the public. Be sure youre medicated before attempting to visit this location! Edit- went back today and did not have an issue. Nick helped me in the back and he was great. Kind and friendly even a to stressful environment and mask controversy surrounding us all. Thanks Nick youre a rock star and you made my day and redeemed this location💗💋
    Jamie K.
    Jamie K.
    1595249080
    Placed order last week, got order number. No confirmation email. Can’t get ahold of anyone on the phone, 20 mins of ringing until call ends. No customer service on website either. My order doesn’t exist from tracking it now. But I have an order?This week I can’t even make an order on the website because it’s unusable. Don’t waste your time trying to go here. They won’t even take your order.
    Frank W.
    Frank W.
    1595121032
    Awesome customer service social distancing was managed very well also. Gr8 experience.
    Kam R.
    Kam R.
    1594682633
    The worst dispensary I have been to so far. The staff could not answer questions about their products such as is it grown indoors. The products are not worth the price as the bud is dry and the wax has a superficial sweet taste. On top of that they refused to let my fiance enter even though we are both medical patients. The lady was rude and at first said he had to be a patient so when he said he was she doubled back and explained he had to buy something to enter. Could have at least had some prior notice on website..came all the way from in town to go. If I could 0 out of 5 stars. Would not recommend.
    christy R.
    christy R.
    1594513802
    Great people especially Richard.. so helpful and Great selection ❤️ new favorite dispensary
    April W.
    April W.
    1593445699
    Been in many times and as long as youre chipper and happy to agree and smile all is well that means not appearing to be concerned about incredibly ling wait times or questioning the front desk as to anything... now masks are required and i had a shirt on hand i fashioned a mask with...apparently that drew the ire if the crabby women and they demanded i tue it around my head. When i asked why as im covered just like her homemade cotton mask she was proud to shout its the law.. not law im sorry. Their policies and thats their right. Today was just the day i decided to review this store after dealing with the front end staff that appear to need to be anywhere else but dealing with the public. Be sure youre medicated before attempting to visit this location!
    Travis P.
    Travis P.
    1593365838
    Thank you to the wonderful staff such a positive vibe and atmosphere. Always treated with the utmost respect, quality products you can rely on. I've had a card since day one and I've used them since day one when you were in Tallahassee only but Panama City Beach trulieve is awesome thank you guys for all the help. If you have a question that usually always can answer it products are top-notch! It's kind of like cheers everyone knows your name and it makes you feel welcome especially when you're fighting a terminal illness thank you💚😁
    JC S.
    JC S.
    1593289774
    Richard, Satchell, and Tannis were all so patient with me during my first three visits. They offered amazing suggestions of products I had not yet tried—and ended up loving them!Not those three employees I mentioned earlier—everyone at the store was really nice, and refreshingly witty. The more I laughed, the more they did—which really helps with my social anxiety. They didn’t ask too many personal questions about my medical condition (as not to pry), instead using their training & intuition to offer products based upon my needs. This branch is my go to, without a doubt!If you’re reading this PCB Trulieve, please consider getting some of the CO2 syringes in stock. Thank you for you all the great customer service.
    Bart W.
    Bart W.
    1592698646
    They were very helpful, being very knowledgeable of their product. Quick and PROFESSIONAL service. Thanks yall.
    Tiffany B.
    Tiffany B.
    1591376331
    Great place Rick gave me great recommendations can't wait to go back 👍
    Donkeenart  K.
    Donkeenart K.
    1590098860
    Wonderful Staff! Great first experience from door to door. Knowledgeable staff and wonderful product. Just tried Stardawg and I like.
    The S.
    The S.
    1585832016
    If I could give NO stars I would. Visited with a friend and witnessed the WORST experience ever. I witnessed a livestock present AND PHI/PII being shared with a different person! I would assume this should fall under the same securities as any other medical office. The lady's name was Wendy and I was SHOCKED she was carrying a chicken around and blatantly sharing other patients' information openly! I HOPE this has been fully investigated. I do NOT recommend doing business with her. The shop itself is perfectly fine, but... free range livestock?! No thanks.
    James H.
    James H.
    1584197805
    My experience is always a great one at Trulieve. The staff are friendly, knowledgeable and expedient. They have the best variety and highest quality strains. 🌟🌟🌟🌟🌟 5 stars!
    Beach L.
    Beach L.
    1580572304
    I love Trulieve!!! Awesome selection of medicine. Fast service. Deals pretty often. I only deal with David. David really knows his stuff!! He always gives me great recommendations on which product(s) I should use. And it never fails to be great! Thank you David, my life is better because of you!!
    Mark
    Mark
    1580403154
    What can I say, Trulieve is the only place I know I'm receiving amazing quality medicine. Ole "Hippie Dave", as I like to call him, in Panama City Beach has really shown me the different ways and different terpens that there medicine has to offer, he definitely knows what he's talking about. Cannot thank him enough and Trulieve for providing.Thank you
    Jacob M.
    Jacob M.
    1579884646
    It was such a delight to come to this Trulieve. I was greeted with smiles and positive vibes, and it felt really good. On another note, the flower here is a little overpriced for my blood, but it's honestly fantastic. I always am awaiting MINIS to arrive 🙂 Trulieve has some of the best flower I've ever had. The employee I dealt with was Savannah, and she was really lovely. Overall, I had a super great experience!! Thanks PCB Trulieve!
    Debby F.
    Debby F.
    1579036484
    I have been shopping with Trulieve since the beginning! But I shopped at the Tallahassee store, and they were awesome too! I think the best customer service and education I have received has been in the Panama City Beach Trulieve location! Ryan helped me understand the law, store procedures, product information but most of all, he made me feel like I was completely normal. Ryan helped me with a genuine smile and interested in what I needed. I have now shopped at ALL 3 stores in Panama City area, the others never came close to being as professional and caring! Thanks again for your help Ryan! I'll see you next month!
    Carolee H.
    Carolee H.
    1577059088
    The people at this store are so incredibly, they know their products, there is never a long wait. They have a great variety. They are familiar with their customers. 🤗
    Carolee H.
    Carolee H.
    1577059081
    The people at this store are so incredibly, they know their products, there is never a long wait. They have a great variety. They are familiar with their customers. 🤗
    Connie K.
    Connie K.
    1576886399
    Went here for the first time and I am very impressed. Clean, fast, friendly and great pricing. John helped me and he was great. He answered all my questions and concerns and also after listening to me he suggested something different for me to try and I LOVE IT! Thank you John
    Tracy H.
    Tracy H.
    1574707337
    Lauren is the best. Always greets me and informs me on new products
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