Trulieve Dispensary in Pensacola, FL

Will S.
Will S.
1713647160
About the 20th time.I've gone drove forty minutes to pick up my medicine and they told me it's out of stock... After i've received a fulfilled order email. They also lied to me about my puffco which has a lifetime warranty through true leaves! Made me pay the difference after I got a discount on it.Originally purchasing it.They sold me a product that didn't work and then made me pay the difference telling me that they don't offer discounts anymore at all... Literally the next day they had thirty percent off puffco products... Needless to say, I will never shop here ever again.Nor will any of my friends or family.I will tell everyone that's place is a scam and liars 😒 not like they don't already know
Kelly
Kelly
1713470032
Always a good trip to and experience at Ferry Pass (9-mile). There's a drive up window along with traditional walk in. Always great products. Rounded off with a friendly and helpful staff.
Touche O.
Touche O.
1712343915
The staff welcome you upon arrival with a bright smile and they all seem to be quite professional....they know their products. But I always have a good experience when I visit Trulieve.
Leslie Y.
Leslie Y.
1712072746
Staff is great. They go out of their way to help. Special thanks to Tobi always a smile on her face. Best flower in town as well
Miss C.
Miss C.
1711566196
They make a few claims that they don’t quite deliver on. They say they have veterans discounts but don’t. There is always an extra couple of dollars tacked on to your bill with the vague explanation that is a state go around. The drive thru is a lengthy wait. Staff are cordial and friendly but not enough for the price gouging. The lobby was fairly empty on my visit today, now I know why. Pass.
Brandyn R.
Brandyn R.
1709132590
I just wish the discounts were discounts. I filled out two of your 35 percent offs but then you guys arbitrarily put an expiration date on it. I still paid to get product to then get the stamps. It really makes 0 sense to have them expire. And i have like 2000 loyalty points but any time i've tried to use it, you guys deny it. I just want to feel like a valued customer. It makes no sense to have programms at all if its with all these caveats.
Ian Z.
Ian Z.
1707862072
Sometimes the wait can be quite long, even with advanced order...But the staff is great and super helpful.And every dispensary has that particular thing they are known for... so trulieve is worth that wait most days
Dannielle L.
Dannielle L.
1705024019
Always been my favorite location and the staff is too notch! I went today and Hailey was my tender in drive thru. There was a small mishap and she quickly corrected her mistake and was so sweet and genuine during the process. As an ex Trulieve employee I get it, stuff happens and she helped make my experience that much better! I appreciate everything this staff does to make it a pleasurable experience every time!
Ashley J.
Ashley J.
1702511042
Greeter was a nice helpful guy. Door didn't stay open long enough to get through so he kept it open . He gave a welcoming feeling. Fast process , literally in and out.. good sweet talk sale.
Ray P.
Ray P.
1700143493
Waited 1hour and 8 minutes on my very last visit to truelief. That was my last visit, I found fluent to be way better place to shop. The staff was very friendly and very helpful! Better price, better product, higher THC, and no wait time at all on my last 2 visits they had 6 employees helping customers.
Randy C
Randy C
1698771588
My least favorite dispensary I’ve been to. Always busy, no clue why because 99% of their flower is low quality unless you want to go back in time 15 years and spend 60 dollars for an 8th. Orders are never ready, drive thru is a joke since you have to check in to use it but you can’t check in til your orders ready. Expect a 30-45 minute in store experience when every other dispensary gets you out the door in less than 5 minutes. They definitely need to work on their efficiency getting orders ready and speed up the process if they want to be the busiest dispensary in town.
Krystle S.
Krystle S.
1697467222
So I’ve been going here since 2018 when you guys opened and your staff is always phenomenal. They are each very informative but I got to talk up Thomas B. every time I’ve come in recently he’s wearing a different hat but always Gives that five star service. most definitely an all-star!
Bao L
Bao L
1695737983
i absolutely adore sabrina, her knowledge and expertise in the products were truly impressive. she patiently listened to my needs and preferences, and went more than above and beyond to recommend the perfect strains. not only was she incredibly professional, but she displayed a genuine interest in helping me find the right solutions for my needs. my experience with her was truly exceptional
Hunter H.
Hunter H.
1693960103
Typically, I’ve never had an issue with this place other than its crazy wait times. Every other place it’s walk in walk out but I actually genuinely like the people that work there so that’s why I go.If you wanted faster in and out times, go to “sunnyside.”But today, people need to mind their own business. A lady tried to call the cops on me because my service dog was in my truck. Yes it was hot but I also have really good tinted windows that doesn’t let any heat inside the vehicle. Barely even need A/C in the summer. But I was using the A/C so when I got back in the truck, it was still kinda cool. Single cab truck with ice cold A/C. And she has her water bowl on the passenger floorboard.The reason the dog was in the truck was because her harness is messed up and I haven’t been able to get her another one, and when I take her places without her harness people freak and ask me allKinds of questions and it gets annoying.So sense I was going to go be in the store for a few minutes because I noticed the wait time was very short, she stayed in the truck. truck was still cool from The A/C.if the wait time was any longer I was going to go through the drive through.The manger should have told the Karen to mind her own business. She wanted to call The cops on me when I literally need this dogs to get through the day. If it wasn’t for her I could have choked multiple times seeing how she’s trained to get my inhaler and more. People don’t know what others have going on, so mind your own buisness!! She’s trained for my disability needs, and my emotional support. Mostly disability. I was even parked in a handy cap spot with a legal parking placard.And last but not least stay the way from my truck!! a vehicle is an extension of your home, so stay the f$&@ away please.Number 1 problem in this country, people not minding their own business.And if it was the manger or whoever it was with the hat and glasses, you don’t ever tell a disabled person to leave their service dog at the house!!! Douche. if I was your boss, you would have been fired. Especially when you work in the field to help medically.
Samarah G.
Samarah G.
1691111543
Worst trulieve/dispensary in town. I bought a cart while on sale with a new pen and it didn't work, I assumed it was the pen came back a week later waited 30+min to get an exchange (it took a long time to exchange as they weren't sure how to do it) and again it didn't work, this time I brought back the cart and the pen and assumingly it's the cart. The manager said he could not exchange for the exact same item (I returned a completely full cart with all receipts) he said this is due to the item not being on sale anymore but it was still in stock. I asked him who I needed to speak to and asked if it was just this store or all trulieves the manager said it was all trulievez and I could call corporate I went back to the lobby git back in line and waited an additional 30+minutes while on the phone with corporate who told me that there is NO reason that this should have happened he called a different trulieve that told him there should have been no issue and he doesn't understand why I was told I couldn't exchange the item. I was called back finally and it was just a negative vibe the entire time. The manager here has no flexibility or care he suggested to me to pay an additional 17 dollars to get the exact same item they sold me as defective. Don't come here it's a long wait and they do not care about you they just want you to spend additional money. Thank you for the 3 hours I'll never get back completely ridiculous they really expected me to just pay additional money to get a non defective item, don't take them at their word they don't think you will go through hours of trouble to save 17 dollars.Update: and I'm back... still... did... not...work...
thomas J.
thomas J.
1690902489
Waiting is the main issue w this location … put in an order waited in the drive thru and hour and a half almost . That’s my fault won’t do it again . Also it seems like the website and what’s in store differ . Had two items I ordered at a certain price online and got there and they tried to charge full price , also had another instance where what I ordered wouldn’t ring up , so I had to go w something else . Lastly if you’re going to put something in bold on a sales ad , do put what is included in the sale , brands etc. and not in very small print at the bottom of the ad page .
Daniel C.
Daniel C.
1690847043
Just absurdly slow, they shut down the drive through 90% of the time, if you don’t feel like waiting 1-2 hrs every time (even when check in estimates 20-30 min wait) I recommend you never shop at any truelieve location (especially the Davis hwy location), I know I never will.Update about drive through - according to manager, they just can’t handle that most of the time.Further update - even if they’re so slow that they can’t get your order before close of business, they will not honor the sales price from the original order the next day, even after you’re forced to wait a day because they were too slow to be able to fulfill your order on the original date of purchase.BUT WAIT THERES MORE - after all that, they forgot items in my order, but I was still charged for said missing items.If only there was an option for 0 Stars.
Kimberly R.
Kimberly R.
1690296674
This dispensary is one big joke. They do not honor the fine print in their sales ads they target which patients to treat good and which ones to continuously mess with from double dispensing to giving patients other patients orders and not taking from their allotment. As soon as I receive the notification that a product is available, I go online to order it get a confirmation email that my order is ready for pick up drive over an hour to get there just to be told they don’t have what I ordered. A whole clean sweep of this dispensary needs to be done fresh new faces need to be replaced with the old faces that are there now and better customer service skills need to be taught. this is a patient medicine that they are messing with MMU needs to be notified and probably will
Jerrica H.
Jerrica H.
1689951025
Good products if you know what to buy but the website is NEVER ACCURATE! High wait times, unhappy employees. It makes me sad to go! They take returns though. Happy with that
Tyler C.
Tyler C.
1689896562
They have 2 waiting areas now. When they call your name to come back, they take you in the back and you sit for another 5 minutes. Do not shop here if you are in a hurry. Do not shop here if you get angry at people that aren’t working while on the clock. They do not care about their customers they only care about a paycheck and their employee discount. Only came here because it was closer than all the others.. never again. Also, the blonde haired manager who was there on 7/20/23 at 6pm needs to be let go, she told an employee who asked her a question regarding me “go ask one of the other 2 managers here right now” I’m guessing that attitude is the exact reason I waited for no less than 15 minutes while they had no more than 1 customer in the back. Get some better employees trulieve
Tracy B.
Tracy B.
1686186103
DO NOT BELIEVE THE REVIEWS ON 9 MILE. THIS PLACE TOOK ME IN WITHIN 5 min, only 5 people in the waiting room. SUPER KIND, SUPER RESPECTFUL. I have not been to the Davis location but I can say this location is wonderful. I just drove 2 hrs to come here and was terrified the reviews were right. They were wrong! I would like to try the Davis location to see if the reviews are accurate or not.
Lady F.
Lady F.
1685658323
Seems like there is always a great sale now a days and most of the staff are very friendly and knowledgeable. It helps to order ahead and they text when your order is ready with a link to check in! Not to mention the awesome drive thru with the convenience of sitting in your car! Some times it's busy but the wait is never more than an hour and they are happy to text when ready if you'd rather wait outside or run errands!. Sometimes other customers get crazy and impatient but most management is great at handling it. There has been a huge improvement in pickup times lately and I would know! Thank you as always 9mile!
Stephanie W.
Stephanie W.
1684520943
The rules for the drive-thru need to be posted somewhere clear for everyone and employees or maybe the manager should get her entire team on the same page. I don't expect to be given any exceptions, but rules for 1 should be rules for all.Its simple, if you make one person get in the driver's seat or side for service we all should have too. Get better. Lady working today doesn't understand rules or customer service.
Kathleen S.
Kathleen S.
1680541531
Highly recommend ordering ahead of time from the website. You don't pay until you get there, they text you when it's ready and you can use the drive thru. If you're not sure what you need, though, the wait isn't too bad if you go during business (but not lunch!) hours, and the sales team is very willing to talk with you about your needs and what products will work best.
Paza P.
Paza P.
1677357370
So, I have time today. Let me first start by saying, I prefer the 9mile location over the Davis hwy location. Its closer to my home and up until the holiday season ‘22 it has always been more efficient when you place an order online, not so much anymore🤷🏽‍♀️. Im currently at the Davis hwy location and it prompted me to think about 9mile. What grinds my gear about 9mile?? The placement of the complementary water! For some reason🫤they have situated the water behind the reception area and you have to ask permission, like a child! Ive been to at least 10 trulieve locations in the state and NOT one of them has a set up like this. The last time i went, they were obviously short staffed, i walked out the door after finishing my transaction. No one was at the desk because he was playing double duty trying to let other customers out the door( it was near closing time). So I walked into the entrance of the reception area to grab a water and i was mildly scolded by the receptionist 🙄he stated “i cant have you behind here maam”… so he handed me my water ration 😒😂😂😂Its completely ridiculous that they are basically guarding water! Im going to continue to frequent but if management reads these please address this ridiculous rule. We aren’t children. Just move the friggin water back. The picture below is where the water is at the Davis hwy location.
Next Reviews
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1901 E 9 Mile Rd
Pensacola, FL 32514

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    Payment Methods:

    Cash Only
    ATM Available On Site

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    TRULIEVE Cannabis Discounts

    Everyday Deals and Discounts

    • 1st Time Customer: 60% Off (Not Stackable)
    • 2nd Visit: 50% Off (Not Stackable)
    • 3rd Visit: 40% Off (Not Stackable)
    • Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
    • Veterans Discount: 20% Off ( Stackable Up To 30% Off)
    • Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
    • SNAP Discount: 10% Off (Stackable up To 30% Off)
    • Birthday Discount: 25% Off Purchase (Not Stackable)
    • Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
    • Pediatric Discount: 20% Off (Stackable up to 30% Off)
    • Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
    • Refer A Friend: Both Receive 50% Off
    • Visit Trulieve’s Home Page 

    ABOUT THIS DISPENSARY

    Trulieve, located at 1901 E 9 Mile Rd in Pensacola, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.

    License Number: MMTC-2015-0005

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Pensacola does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Trulieve

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Trulieve in Pensacola online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Will S.
    Will S.
    1713647160
    About the 20th time.I've gone drove forty minutes to pick up my medicine and they told me it's out of stock... After i've received a fulfilled order email. They also lied to me about my puffco which has a lifetime warranty through true leaves! Made me pay the difference after I got a discount on it.Originally purchasing it.They sold me a product that didn't work and then made me pay the difference telling me that they don't offer discounts anymore at all... Literally the next day they had thirty percent off puffco products... Needless to say, I will never shop here ever again.Nor will any of my friends or family.I will tell everyone that's place is a scam and liars 😒 not like they don't already know
    Kelly
    Kelly
    1713470032
    Always a good trip to and experience at Ferry Pass (9-mile). There's a drive up window along with traditional walk in. Always great products. Rounded off with a friendly and helpful staff.
    Touche O.
    Touche O.
    1712343915
    The staff welcome you upon arrival with a bright smile and they all seem to be quite professional....they know their products. But I always have a good experience when I visit Trulieve.
    Leslie Y.
    Leslie Y.
    1712072746
    Staff is great. They go out of their way to help. Special thanks to Tobi always a smile on her face. Best flower in town as well
    Miss C.
    Miss C.
    1711566196
    They make a few claims that they don’t quite deliver on. They say they have veterans discounts but don’t. There is always an extra couple of dollars tacked on to your bill with the vague explanation that is a state go around. The drive thru is a lengthy wait. Staff are cordial and friendly but not enough for the price gouging. The lobby was fairly empty on my visit today, now I know why. Pass.
    Brandyn R.
    Brandyn R.
    1709132590
    I just wish the discounts were discounts. I filled out two of your 35 percent offs but then you guys arbitrarily put an expiration date on it. I still paid to get product to then get the stamps. It really makes 0 sense to have them expire. And i have like 2000 loyalty points but any time i've tried to use it, you guys deny it. I just want to feel like a valued customer. It makes no sense to have programms at all if its with all these caveats.
    Ian Z.
    Ian Z.
    1707862072
    Sometimes the wait can be quite long, even with advanced order...But the staff is great and super helpful.And every dispensary has that particular thing they are known for... so trulieve is worth that wait most days
    Dannielle L.
    Dannielle L.
    1705024019
    Always been my favorite location and the staff is too notch! I went today and Hailey was my tender in drive thru. There was a small mishap and she quickly corrected her mistake and was so sweet and genuine during the process. As an ex Trulieve employee I get it, stuff happens and she helped make my experience that much better! I appreciate everything this staff does to make it a pleasurable experience every time!
    Ashley J.
    Ashley J.
    1702511042
    Greeter was a nice helpful guy. Door didn't stay open long enough to get through so he kept it open . He gave a welcoming feeling. Fast process , literally in and out.. good sweet talk sale.
    Ray P.
    Ray P.
    1700143493
    Waited 1hour and 8 minutes on my very last visit to truelief. That was my last visit, I found fluent to be way better place to shop. The staff was very friendly and very helpful! Better price, better product, higher THC, and no wait time at all on my last 2 visits they had 6 employees helping customers.
    Randy C
    Randy C
    1698771588
    My least favorite dispensary I’ve been to. Always busy, no clue why because 99% of their flower is low quality unless you want to go back in time 15 years and spend 60 dollars for an 8th. Orders are never ready, drive thru is a joke since you have to check in to use it but you can’t check in til your orders ready. Expect a 30-45 minute in store experience when every other dispensary gets you out the door in less than 5 minutes. They definitely need to work on their efficiency getting orders ready and speed up the process if they want to be the busiest dispensary in town.
    Krystle S.
    Krystle S.
    1697467222
    So I’ve been going here since 2018 when you guys opened and your staff is always phenomenal. They are each very informative but I got to talk up Thomas B. every time I’ve come in recently he’s wearing a different hat but always Gives that five star service. most definitely an all-star!
    Bao L
    Bao L
    1695737983
    i absolutely adore sabrina, her knowledge and expertise in the products were truly impressive. she patiently listened to my needs and preferences, and went more than above and beyond to recommend the perfect strains. not only was she incredibly professional, but she displayed a genuine interest in helping me find the right solutions for my needs. my experience with her was truly exceptional
    Hunter H.
    Hunter H.
    1693960103
    Typically, I’ve never had an issue with this place other than its crazy wait times. Every other place it’s walk in walk out but I actually genuinely like the people that work there so that’s why I go.If you wanted faster in and out times, go to “sunnyside.”But today, people need to mind their own business. A lady tried to call the cops on me because my service dog was in my truck. Yes it was hot but I also have really good tinted windows that doesn’t let any heat inside the vehicle. Barely even need A/C in the summer. But I was using the A/C so when I got back in the truck, it was still kinda cool. Single cab truck with ice cold A/C. And she has her water bowl on the passenger floorboard.The reason the dog was in the truck was because her harness is messed up and I haven’t been able to get her another one, and when I take her places without her harness people freak and ask me allKinds of questions and it gets annoying.So sense I was going to go be in the store for a few minutes because I noticed the wait time was very short, she stayed in the truck. truck was still cool from The A/C.if the wait time was any longer I was going to go through the drive through.The manger should have told the Karen to mind her own business. She wanted to call The cops on me when I literally need this dogs to get through the day. If it wasn’t for her I could have choked multiple times seeing how she’s trained to get my inhaler and more. People don’t know what others have going on, so mind your own buisness!! She’s trained for my disability needs, and my emotional support. Mostly disability. I was even parked in a handy cap spot with a legal parking placard.And last but not least stay the way from my truck!! a vehicle is an extension of your home, so stay the f$&@ away please.Number 1 problem in this country, people not minding their own business.And if it was the manger or whoever it was with the hat and glasses, you don’t ever tell a disabled person to leave their service dog at the house!!! Douche. if I was your boss, you would have been fired. Especially when you work in the field to help medically.
    Samarah G.
    Samarah G.
    1691111543
    Worst trulieve/dispensary in town. I bought a cart while on sale with a new pen and it didn't work, I assumed it was the pen came back a week later waited 30+min to get an exchange (it took a long time to exchange as they weren't sure how to do it) and again it didn't work, this time I brought back the cart and the pen and assumingly it's the cart. The manager said he could not exchange for the exact same item (I returned a completely full cart with all receipts) he said this is due to the item not being on sale anymore but it was still in stock. I asked him who I needed to speak to and asked if it was just this store or all trulieves the manager said it was all trulievez and I could call corporate I went back to the lobby git back in line and waited an additional 30+minutes while on the phone with corporate who told me that there is NO reason that this should have happened he called a different trulieve that told him there should have been no issue and he doesn't understand why I was told I couldn't exchange the item. I was called back finally and it was just a negative vibe the entire time. The manager here has no flexibility or care he suggested to me to pay an additional 17 dollars to get the exact same item they sold me as defective. Don't come here it's a long wait and they do not care about you they just want you to spend additional money. Thank you for the 3 hours I'll never get back completely ridiculous they really expected me to just pay additional money to get a non defective item, don't take them at their word they don't think you will go through hours of trouble to save 17 dollars.Update: and I'm back... still... did... not...work...
    thomas J.
    thomas J.
    1690902489
    Waiting is the main issue w this location … put in an order waited in the drive thru and hour and a half almost . That’s my fault won’t do it again . Also it seems like the website and what’s in store differ . Had two items I ordered at a certain price online and got there and they tried to charge full price , also had another instance where what I ordered wouldn’t ring up , so I had to go w something else . Lastly if you’re going to put something in bold on a sales ad , do put what is included in the sale , brands etc. and not in very small print at the bottom of the ad page .
    Daniel C.
    Daniel C.
    1690847043
    Just absurdly slow, they shut down the drive through 90% of the time, if you don’t feel like waiting 1-2 hrs every time (even when check in estimates 20-30 min wait) I recommend you never shop at any truelieve location (especially the Davis hwy location), I know I never will.Update about drive through - according to manager, they just can’t handle that most of the time.Further update - even if they’re so slow that they can’t get your order before close of business, they will not honor the sales price from the original order the next day, even after you’re forced to wait a day because they were too slow to be able to fulfill your order on the original date of purchase.BUT WAIT THERES MORE - after all that, they forgot items in my order, but I was still charged for said missing items.If only there was an option for 0 Stars.
    Kimberly R.
    Kimberly R.
    1690296674
    This dispensary is one big joke. They do not honor the fine print in their sales ads they target which patients to treat good and which ones to continuously mess with from double dispensing to giving patients other patients orders and not taking from their allotment. As soon as I receive the notification that a product is available, I go online to order it get a confirmation email that my order is ready for pick up drive over an hour to get there just to be told they don’t have what I ordered. A whole clean sweep of this dispensary needs to be done fresh new faces need to be replaced with the old faces that are there now and better customer service skills need to be taught. this is a patient medicine that they are messing with MMU needs to be notified and probably will
    Jerrica H.
    Jerrica H.
    1689951025
    Good products if you know what to buy but the website is NEVER ACCURATE! High wait times, unhappy employees. It makes me sad to go! They take returns though. Happy with that
    Tyler C.
    Tyler C.
    1689896562
    They have 2 waiting areas now. When they call your name to come back, they take you in the back and you sit for another 5 minutes. Do not shop here if you are in a hurry. Do not shop here if you get angry at people that aren’t working while on the clock. They do not care about their customers they only care about a paycheck and their employee discount. Only came here because it was closer than all the others.. never again. Also, the blonde haired manager who was there on 7/20/23 at 6pm needs to be let go, she told an employee who asked her a question regarding me “go ask one of the other 2 managers here right now” I’m guessing that attitude is the exact reason I waited for no less than 15 minutes while they had no more than 1 customer in the back. Get some better employees trulieve
    Tracy B.
    Tracy B.
    1686186103
    DO NOT BELIEVE THE REVIEWS ON 9 MILE. THIS PLACE TOOK ME IN WITHIN 5 min, only 5 people in the waiting room. SUPER KIND, SUPER RESPECTFUL. I have not been to the Davis location but I can say this location is wonderful. I just drove 2 hrs to come here and was terrified the reviews were right. They were wrong! I would like to try the Davis location to see if the reviews are accurate or not.
    Lady F.
    Lady F.
    1685658323
    Seems like there is always a great sale now a days and most of the staff are very friendly and knowledgeable. It helps to order ahead and they text when your order is ready with a link to check in! Not to mention the awesome drive thru with the convenience of sitting in your car! Some times it's busy but the wait is never more than an hour and they are happy to text when ready if you'd rather wait outside or run errands!. Sometimes other customers get crazy and impatient but most management is great at handling it. There has been a huge improvement in pickup times lately and I would know! Thank you as always 9mile!
    Stephanie W.
    Stephanie W.
    1684520943
    The rules for the drive-thru need to be posted somewhere clear for everyone and employees or maybe the manager should get her entire team on the same page. I don't expect to be given any exceptions, but rules for 1 should be rules for all.Its simple, if you make one person get in the driver's seat or side for service we all should have too. Get better. Lady working today doesn't understand rules or customer service.
    Kathleen S.
    Kathleen S.
    1680541531
    Highly recommend ordering ahead of time from the website. You don't pay until you get there, they text you when it's ready and you can use the drive thru. If you're not sure what you need, though, the wait isn't too bad if you go during business (but not lunch!) hours, and the sales team is very willing to talk with you about your needs and what products will work best.
    Paza P.
    Paza P.
    1677357370
    So, I have time today. Let me first start by saying, I prefer the 9mile location over the Davis hwy location. Its closer to my home and up until the holiday season ‘22 it has always been more efficient when you place an order online, not so much anymore🤷🏽‍♀️. Im currently at the Davis hwy location and it prompted me to think about 9mile. What grinds my gear about 9mile?? The placement of the complementary water! For some reason🫤they have situated the water behind the reception area and you have to ask permission, like a child! Ive been to at least 10 trulieve locations in the state and NOT one of them has a set up like this. The last time i went, they were obviously short staffed, i walked out the door after finishing my transaction. No one was at the desk because he was playing double duty trying to let other customers out the door( it was near closing time). So I walked into the entrance of the reception area to grab a water and i was mildly scolded by the receptionist 🙄he stated “i cant have you behind here maam”… so he handed me my water ration 😒😂😂😂Its completely ridiculous that they are basically guarding water! Im going to continue to frequent but if management reads these please address this ridiculous rule. We aren’t children. Just move the friggin water back. The picture below is where the water is at the Davis hwy location.
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