Trulieve Marijuana Dispensary and Delivery in Pensacola, FL
1901 E Nine Mile Road
Pensacola, FL 32515
Hours of Operation:
Mon – Sat: 9am – 9pm
Sunday: 10am – 8pm
Sunday: 10am – 8pm
Payment Methods:
Cash & CanPay Accepted
ATM Available
MMTC Dispensary – Open
Pensacola – A Trulieve dispensary located at 1901 E 9 Mile Rd in Pensacola, FL 32514 to service Escambia County medical cannabis card patients is open. Trulieve, the biggest dispensary brand in FL, strives to bring you the relief you need in medical marijuana products you can trust.
The cannabis plants Trulieve cultivates in its nurseries for this Pensacola store products are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible.
The Pensacola Trulieve staff is well trained to work with local certified doctors in the area to provide the proper products and the correct dosage to ensure patients get the proper care they need.
TRULIEVE MARIJUANA DELIVERIES RX – AVAILABLE NOW!
Trulieve medical cannabis products are available by delivery to your front door in Pensacola and throughout Escambia County. Order online or call over the phone and have your medical marijuana products delivered.
Low-THC High CBD products are available for patients that have been certified by a recommending doctor who need non-euphoric care. You can call 844.878.5438 or email info@trulieve.com to schedule a delivery.
$15 Delivery Fee Statewide. Free delivery to patients 65 years or older and on all orders over $200.
What People Are Saying
K M.
15:22 20 Dec 22
Do not go here, if you are in a hurry. Even if you order online! I don’t know why, but this Trulieve seems to take 10… times longer than any other Trulieve I’ve been in the state of Florida (>5). I try to be polite, and they really could care less. Absolute slowest dispensary. If you order online, you better stay on top of it because you’ll be lucky if they call you to tell you if it’s ready… or if they’re out of what you’ve ordered. To contact somebody at the local store is not existent. Then when you go to pick it up, you have to check in twice, once online and once in the store and then wait just as long as the people who just walked in-what’s the point of a check in system??? prepare to lose an hour or more of your time. They never ever seem to be staffed enough. Worth the drive to go to nine Mile…read more
Justin W.
19:39 08 Dec 22
Ashley Sue is amazing, as always. She never fails to fix any problems that may arise with products and/or staff. She… goes out of her way to help patients in any way she can. Carlos is cool, too. Always very friendly and easy to deal with, eager to help customers. I wish that Trulieve on Nine Mile had customer service anywhere near as good. Staff is usually rude there. Have had several bad experiences. I live close by on Nine Mile Rd but regularly make the trip to Davis Hwy instead because they’re that much better than Nine Mile. Definitely worth the extra time and effort to be treated better.read more
Rayshawn S.
13:31 14 Nov 22
Update: Another 2 weeks has pass and no one has contacted or followed up with my concerns or issues that has been going… on with staff. Businesses like TL don’t care about losing people like me. But if more of us made a decision to not let company’s treat us however maybe businesses would be more diligent in customer service. Products are amazing but integrity and client services is not.Prior review:Although I’m not one to typically leave reviews the experience with TL is at max mediocre. The customer service is hit and miss. Managers say they will call you back due to an issue with their staff and don’t. They have staff that are not on the same page and discusses staff personal business. My overall issue is Customer Service and how they deal with medicinal clients. And I’m sure I get labeled difficult but I just believe in a standard of how you deal with people. There have been complaints, notes, suggestions and it goes on deaf ears. The prices aren’t the issue but respecting, communicating properly, following through is.read more
Rayshawn S.
14:02 29 Oct 22
Although I’m not one to typically leave reviews the experience with TL is at max mediocre. The customer service is hit… and miss. Managers say they will call you back due to an issue with their staff and don’t. They have staff that are not on the same page. My overall issue is Customer Service and how they deal with medicinal clients. And I’m sure I get labeled difficult but I just believe in a standard of how you deal with people. There have been complaints, notes, suggestions and it goes on deaf ears. The prices aren’t the issue but respecting, communicating properly, following through is.read more
Erica S.
22:36 25 Oct 22
Today was my third trip to this particular location & as always, my experience was amazing. They always have great… sales & a good variety. I was helped by Yahiri & she went above & beyond to make sure I was able to get what I needed. Definitely one of my favorite stores. 😍read more
Christian
17:44 10 Oct 22
Website will not load, have been trying on and off for 2 hours now. I honestly wish this company would leave the… Pensacola market so any other company could take over. Even when i have been able to place an order in the past, 4/5 times the items I selected were not available, and just a heads up you will not be alerted until you arrive at the store. Good riddance. This is officially my last attempt at trying to deal with Trulieve and felt i would let others know there are much better options in the city.read more
ginger E.
01:02 19 Sep 22
I had the best experience tonight! Shakira and the lady working in the front desk are awesome. This is definitely the… better location of the 2 in Pensacola. If you guys had more people on your staff like those 2 ladies, you would definitely see a better profit. Thanks again ladiesread more
C M.
22:54 28 Aug 22
This is a great one stop shop for all medical marijuana needs. Best THCA hands-down. I also love their concentrates in… general. The staff is friendly and always helpful, making sure I choose the right product for me. They seem to always have everything and they’re products are premium. Best gummies ever! Trulieve never disappoints! My go-to dispensary!!!read more
steven R.
01:34 25 Aug 22
This store needs to seriously figure some things out. The products are good, the wait time is insane, and the employees… can be quite rude if you even ask about it. They need a new system to handle the volume at this store. There should be no reason a patient should have to wait 45 min – an hr for an express order.read more
David A
22:39 09 Aug 22
Placed an order on the way there, arrived to find out the items on the website wasn’t updated. I asked about… replacements and all of those were sold too. 3/4 of the flower on the site was sold already. Update your site and stopping selling product before orders are filled. I’ve never had this issue at the 9Mile location.read more
Chris W.
23:50 02 Aug 22
So I go to this Pensacola location and they sold me an open bottle…. I get home and there’s a Lil whole in the seal… so I took it and checked it… supposed to be 3.5. but was barely 3.0, will definitely never use the Pensacola location.read more
Destin2begrt
14:56 29 Jul 22
They give the good flower to people they know are keep it for themselves.. we out they be lying.. red hair manager… always lying.. only time I got good flower is when the black guys check me outread more
Linda C.
19:42 23 Jul 22
I have seriously decided that going to the Davis Hwy Pensacola store is not good for my mental health.The wait times… are Always over an hour, and when you finally get back to pick out your product….there was so much indesion whether they even had what I was asking for. I was in the back almost as long as I had to wait. The worker kept running in the back to checkand it would take him. forever, I new more about their product than most of the workers? It’s not good,! Product is great, but the service was not!read more
J Rosado (Pensacola C.
15:42 17 Jul 22
Great selection, great deals, terrible customer service! If you want to go somewhere where they act like they are doing… you a favor, and where you can wait forever and watch people who came in way after you get taken care of first, then this is the place. It doesn’t matter whether you are there to shop or pickup, they pick and choose who they serve and how they serve. The majority of the times I have been there it has been terrible!read more
Kelly P.
21:53 29 Jun 22
The products are great. Staff is fine. Why the long wait!? There are many other dispensaries in town and none of them… have patients waiting 30+ minutes in the hallway for an “express pickup.” The Waitly system is not mobile friendly.read more
Mr W for C.
21:27 29 Jun 22
The absolute slowest place I have witnessed from Pensacola Florida to Los Angeles California. Like frozen molasses… moving uphill. All the other dispensaries are fast just trulieve. Won’t ever come back. I would rate negative stars if I could.read more
Chris W.
10:16 13 Jun 22
So I go to this Pensacola location and they sold me an open bottle of flower …. I get home and there’s a Lil whole in… the seal so I took it and weighed it… supposed to be 3.5 grams but was barely 3.0 grams…. will definitely never use the Pensacola trulieve ever again!read more
Kathy C.
23:19 07 Jun 22
I would give it no stars if I could. These stores in Pensacola usually have the worst customer service and the lines… are handled badly. As soon as the store I’ve been going to starts bringing in the product I use, I’ll stop coming in. I’ve been to hole-in-the-wall bars better than these two places!read more
Deborah K.
15:35 14 May 22
This is about the delivery system in Fort Walton Delivery, I called and made a $254 order so the girl gives me a price… that’s so out of the ballpark with discounts and stuff that I questioned her. I asked her how she came up with that she said she took the 20% off of the total then took 10% off of the remaining total and then because it was under $200 added the $15 delivery fee. This is not the way it works. For one the delivery fee is already waived because of the total purchase was over $200. 2. you take the whole 30% off of the $254 total so I don’t know who works over there in Fort Walton for Trulieve but they need to be retrained and learn their mathematics. When I disputed the way she was calculating she wanted to argue so I just wanted to cancel my order and I hung up.read more
Michael E.
00:48 14 May 22
I have a preference to treat my military disability and I sometimes have problems finding it. Well, associate Madison… at Pensacola dispensary was able to locate it and went above and beyond in helping me. She also was able to inform me of some very helpful info. She is tops in my book…read more
Nicole J.
20:05 07 May 22
The prices are a little pricey. However there are usually good deals coupons to use if you shop wisely. However they do… not keep well stocked items but their refund policy makes up a lot also the lack of quantity the quality is so good I think their concentrates are the best out of all the dispensaries hereread more
Amy H.
14:51 20 Apr 22
Staff are always wonderful, but the inventory is always lacking and/or quickly sells out and the process to order,… notify or pick-up is a big mystery and changes. Couldn’t check out at all last night and I tried repeatedly until midnight (4 hours total). This morning when my cart was still intact, guess what? They were now out of stock of many items. When I get here to pick up, I am put on the list, but was told she couldn’t gaurantee I would be texted to come inside when my order was ready – which is normal. My other option? To stand or sit on the floor for the next hour or so in a room of 45 plus people to make sure I get my order. It has to be picked up by 1:00 pm. I am so done with Trulieve. Hire a competent IT manager for God sake! Website problems should be the exception and not routine. There is no excuse. Whenever running any sale or promotion, a professional company make efforts to address any potential problems BEFORE they happen.read more
Madeline R.
20:42 22 Mar 22
Great price on shake!! Excellent service from Sabrina. I am using a cane to walk and she helped me. Sabrina also was… very quick to find what I needed.read more
Carolyn B.
16:41 18 Mar 22
I have been exclusively filling my prescriptions with Trulieve since 2018. My husband and I have always received… courteous service; even when there is a longer wait than normal, they ALWAYS make up for that once it’s your turn. They take their time with you and give you great customer service. A few days ago, we had the pleasure of being ‘taken care of’ by Ms. Aryan at the Davis Hwy location. She was awesome, fantastic personality; she made sure we left HAPPY. She’s a great asset!!!read more
Howard T.
19:35 16 Mar 22
Love truelieve… If you create an account just allow notifications and you’ll pretty much get some sort of sale each… day. Like flash sales etc.. you’ll definitely save money and have plenty of choices to choose from.read more
Thomas Lewandowski (.
01:09 27 Feb 22
At one point I wasn’t happy with the customer service but they have redeemed themselves within the last few months and… the quality of flower has improved as well.(UPDATE )Bob was very helpful today got me just what I needed and even some Purple Crip👾🤤 keep up the good work. (2nd UPDATE) Just saw Carlos at the Davis location ( he was very helpful as well) and got me some Cherry 🍒 Punch 👊 it looks wonderful 👏 ! Thanks Trulieve. (Third update). Well recently over the last few months I’ve noticed every time you place an order when you get to the dispensary they don’t have the products that they had listed online. I’m sure with the money Trulieve is making they can get a new system to have correct Updated information as close as possible. I live on the west side. Neither one of the dispensaries are very close to me. So when I spend gas money to go up to the dispensary to get a product that I was told online they had I’m very angry when I realize they don’t have the product and the employee tells me that they haven’t had it in 2 days. You can’t update your website within two days to have the correct product available. This is pitiful so because of this I’m taking away two stars from my review. Fix this Trulieve you have the money to do it!! Very frustrated. Check me out on (Eternal Escapades )YouTube!read more
Alaska Too S.
01:22 21 Feb 22
The staff was super nice and helpful. I got in and out rather quickly as a walk in on my first visit. I also think the… that the fact that you can return something if it’s not working for you is AWESOME!!read more
David D.
16:06 13 Feb 22
Shout out to Nicole K for my order always being correct and if something is out of stock making it easy to switch, add,… or change my order. Have had some issues with delivery and orders in the past but when I get a confirmation from Nicole K I know it will be correct. I remember when she worked the front as a budtender and she was always super knowledgeable about the products but I’m glad she’s working with online orders now. Thank you truelieve, Nicole K, and all the growers putting out amazing products to patients in need. much love have an amazing day everyone.read more
Nick H.
00:47 11 Feb 22
Very helpful and knowledgeable staff, answered all of my questions and gave me great recommendations.Edited 2/10/21:… I guess it’s partially due to the staffing shortage and the pandemic but there is no stop problems at this location now. Between the long wait times, inaccurate website showing items they don’t have, and a waiting app (Waitly) that always messes up the timing of the messages this place is hit or miss most of the time…read more
Maricela G.
22:38 04 Feb 22
Im a New patient and this was my 1st time at any facility I handed over my license to the employee at the front desk… and never got it back. After calling numerous times they simple said they don’t have it. Iv had to file a report with the police department.read more
Debby T.
23:00 11 Jan 22
She rocks it love you….. awesome employee best crew ever. Always a great time
Danielle
02:25 08 Jan 22
The staff is super friendly and very helpful. It was my first time being in this location and Sabrina was very… informative and helped me find everything i asked about and helped me feel comfortable with my very first time being there.read more
Karl L.
03:11 03 Jan 22
This is the only business in the state of FL (including my doctors office, when I had my surgery) that doesn’t honor my… medical mask exemption from my doctor… I was told they are a “Private Business” and are allowed to refuse service to me for this. Corporate offered no assistance when I reached out either. I’ll shop at MedMen. Their staff is much friendlier, and they honor my mask exemption… ✌️read more
Wayne W.
14:40 07 Dec 21
The Pensacola Trulieve location is really clean and nicely setup. My first visit and I’m thankful that James my… Budtender was there to guide me through all of the things I knew nothing about.. All of the people I dealt with there, went above and beyond. Keep up the good work.Thanks for all the helpread more
Sean H.
05:33 05 Dec 21
Awesome place with awesome staff. Never too long of a wait. Gabe and Carlos have always been good to me. If theres ever… an issue or problem with an order, they will help you with the best they can.read more
Jason W.
04:20 30 Nov 21
I do believe they try to be understaffed. Hire folks for a separate consult area if need be or hire more counter help.… Ain’t no way you can’t afford it. It’s a shame to have some quality product but the wait time is NOT worth it. Losing money left and right and I watched it happen..read more
Rachael
22:40 20 Nov 21
Great staff!! Friendly Professional and KnowledgeableAlways great deals and sales.Sweet deals
Russell M.
21:10 27 Oct 21
I get constant excusses , sir your order didn’t go through, then I show them it did with a email. They then made me… wait 30+ minutes, but I shouldn’t have needed to wait at all. Then they insisted they made me a order and then made me sit back down and wait longer. I have gut pains, sitting in uncomfortable chairs is not good for me, it’s why I place my order online. ***Edit***It has been a long time since I wrote this, I just changed it to a 4 star rating. Reason being I remembered I wrote this review when there was only one store, since adding new store and new ways of operating things have gotten a lot better. Only place I go anymore.read more
Samuel G.
15:13 24 Oct 21
The staff met me with a friendly greeting. The store has a wide selection of products, and a variety of deals. Sabrina… is quite knowledgeable. She is also patient. Sabrina took the time to answer my questions, which had her running laps around the store! I will return. Thanks.read more
Lunar T.
20:31 27 Sep 21
Great experience. Had a lil bit of a wait but that is to be expected. But all the staff are super nice and informative… and do their best to take care of you! 100% recommendread more
DREA DE C.
20:18 27 Sep 21
Sue the company receptionist was amazing. She showed outstanding forms of true compassion while solving my delima.… Because of her I left with my original order. Almost thought I was going to have to refuse part of the sale. Thank you Sue for making me feel like a valued customer.read more
christina M.
15:48 20 Aug 21
Huge shout out to Devon at the Davis hwy Pensacola location! He’s so knowledgeable and kind. Always the best customer… service from him and frankly everyone there is great. Products are always the BEST at Trulieve, hands down. From flower to vape they have the best quality medicine. Thank you!!!read more
GIG Terry J Sayles S.
22:34 19 Aug 21
This place is the bomb, the staff was very pumped up and it cares over to the customers! They are willing to explain… all the products to you and offer suggestions on what is designed to help with whatever your condition is. It is well worth the drive.read more
Emily R.
15:55 17 Aug 21
Went to Trulieve with a friend of mine who has terminal cancer – she’s looking to get a medical card & wanted to see… what products may be available for her. Jodie @ the 9 Mile location went above and beyond – took so much time explaining her experiences & suggestions for future care. She was empathetic and knowledgeable ~ couldn’t thank her enough for her time and recommendations.read more
C M.
19:18 08 Jul 21
This is a great one stop shop for all medical marijuana needs. The staff is friendly and always helpful, making sure I… choose the right product for me. They seem to always have everything and they’re products are premium. Best gummies ever! Trulieve never disappoints! My go-to dispensary!!!read more
Dawn S.
16:00 22 Jun 21
Sabrena is one of the most amazing people I’ve ever met! She is the sweetest most compassionate lady! From the first… time I met her I felt like I’ve known her forever! She was very informative, helpful, and just makes my trips to Trulieve something to look forward to! Also, Sarah has been very helpful and so kind as well! These two ladies are huge assets to this Trulieve store!read more
Shirley G
18:21 15 Jun 21
I had a awesome experience with Tiffany today, she was very knowledgeable! Thanks for all your help. If want great… customers service please visit this location.read more
Justin S.
19:00 04 Jun 21
Love love love Trulieve. I am more than taken care of upon every visit and today I was greeted with the most wonderful… TruHost in Nikki. She greeted me warmly and made me feel right at home immediately. The rapport between patient and host is extremely important and Nikki was just simply fantastic, best ever. Thank you to Trulieve for always the best customer service and experience.read more
Susan
03:14 01 Jun 21
So thankful today for my delivery guy, John Rodriguez! How someone makes you feel, is what you carry with you, and I… can tell you guys that the ONE and only reason I am specifically a Trulieve patient, is because of wonderful, caring and professional people like John Rodriguez. I am so lucky to have known many of the drivers since becoming a Trulieve patient, and they truly are the face of Trulieve for many of us who are unable to go to local dispensaries in person. The faces that deliver to me are a testament to hard working, empathetic people who are often unnoticed and undervalued. I wanted to say thank you to John, and all my delivery friends for being so human, so decent, and treating me with kindness and respect. John should be recognized, as he’s been with the company for a long time and truly a valued employee. Thanks again John, and all the drivers/delivery people, for all you do to bring us Floridians our much needed medicine.read more
Ashley H.
13:42 23 May 21
I am personally impressed by the changes I’ve seen in the attitudes and overall respect given by employees! It’s so… refreshing when you can order and pickup your medication without hassle or grief. It’s relieving to order your prescription and actually have it filled. The organization and time management demonstrated during 2021 has been a complete turnaround from the previous years. I am going to say that the customer service given by Angela S. and Matt S. Is an asset to your team they both go above and beyond and are greatly appreciated.read more
Mr. S.
01:49 04 May 21
Recently placed an order that did not get filled. The short story is that the issue was resolved by going to the store… to speak with someone.. Fortunately, I spoke with Carly who resolved the issue calmly, courteously and above all, she was professional.To be fair, the location’s customer service and efficiency have greatly improved in recent months. Thanks again to Carly for a positive patient experience.read more
Perdido River fungal research C.
22:01 21 Apr 21
4/21/2021 I’ve had it with this company, it’s not the local dispensary but the company as a whole. Why is this… company opening new stores before they can supply the stores already open? They keep blaming everyone but themselves, I’m told labs aren’t moving fast enough or some other excuse,, but it’s funny other dispensaries aren’t having these issues. I still cannot get what I order, there’s always some excuse as to why my order didn’t go through after I received confirmation. It takes over 3hrs for someone to tell me my order was canceled or to get someone on the phone. Customer service is the WORST!!!!7/16/20 Multiple times I’ve placed orders only to be told hours later that they no longer have what I ordered or that the order was lost all together. Today, I placed 2 online orders, both said that the order was successful but no confirmation text was ever received by me. So, I sit and wait 45 minutes for a representative to chat online, no one ever answered after waiting for an hour.I decided I would give them a call, after 57 minutes someone finally picked up only to tell me that neither order was received and I will have to wait another week once again to get what I want. For the amount of staff on site things move awful slow as well, not to mention that Northwest Florida seems to be left out of Flower compared to Central and South Florida, what’s up with that?read more
Cici L.
04:44 18 Apr 21
I went in and Gabe was amazing! Answered all the questions I had and helped me understand better than any one else ever… has! Sweet tattoos too! If anyone has questions I say go to Gabe! I’ve never had a bad experience with Trulieve but the other day when I went in for my pick up it was the best experience ever. Thank you Gabe!read more
Manny A.
20:59 14 Apr 21
Night and day of how it was compared to my last visit. Which was over a year ago. Staff is friendly and helpful. If… they don’t have an answer for you, they’ll seek assistance or research it with you. Dawn, GM, super friendly and knowledgeable. Definitely rekindling my Trulieve relationship. Thank you Dawn and Lexis. I believe that was her name.read more
Angelika W.
13:32 13 Apr 21
When I got there, I was a new patient and didn’t know anything. The people at the front desk helped with everything I… needed. I only waited a couple minutes and was called back. William and Gabe were the awesome guys that helped me! Both very knowledgeable and helped me get something that fit my needs! Also had follow up questions, and Gabe answered them with ease! Thanks, guys!read more
Susan N.
17:46 12 Apr 21
So thankful today for my delivery guy, John Rodriguez! How someone makes you feel, is what you carry with you, and I… can tell you guys that the ONE and only reason I am specifically a Trulieve patient, is because of wonderful, caring and professional people like John Rodriguez. I am so lucky to have known many of the drivers since becoming a Trulieve patient, and they truly are the face of Trulieve for many of us who are unable to go to local dispensaries in person. The faces that deliver to me are a testament to hard working, empathetic people who are often unnoticed and undervalued. I wanted to say thank you to John, and all my delivery friends for being so human, so decent, and treating me with kindness and respect. John should be recognized, as he’s been with the company for a long time and truly a valued employee. Thanks again John, and all the drivers/delivery people, for all you do to bring us Floridians our much needed medicine.read more
Gina L.
18:29 10 Apr 21
Cozy friendly atmosphere and great people but Gabe is my favorite! I request him every time… He does a great job… makes me feel welcome and puts a smile on my toddlers face every timeread more
Doug O.
12:58 07 Apr 21
My Wife and I love Trulieve! Customer Service is amazing. We truly like Matt and Will they assisted us in every area.… They should be commended for their outstanding serviceread more
Chris B.
16:41 01 Apr 21
Very helpful and knowledgeable with any questions you might have. Better prices on flower than some. And a great place… for edibles and any kind of vape or wax u could want.read more
Canceled G.
18:11 27 Mar 21
I came for a bag of weed and I got to talk to a pretty red colored hair girl who just seemed happy to get me were I… wanted to be wanted to help me get some wax and all sorts of great great products to get right with. Sadly when I left I kinda wish she was coming home to lol after all are tolerance levels are just to dang high so we had that in common. Oh and if you can’t tell they sell some good stuff!read more
DabCannabisMed A.
12:17 09 Mar 21
The Trulieve in Pensacola is again my new favorite dispensary. My roommates told me the reason why this store is so… much better now is because there is a new Manager and new employees. 🍀read more
Scubasteve S.
01:07 23 Feb 21
Definitely an individual basis on whether or not you deal with someone who cares about their job here. Some… interactions have been very pleasant and some not so much…Overall great medicine and good people.read more
William Lauren M.
22:50 12 Feb 21
Everyone at this store has made me feel so welcomed. They knew about my disablity and helped my husband and I. They are… all great, and I have been to several Truliefs. The manager Ashley was awesome and really understood. Then J ROD! J Rod, knew so much about my condition. He was awesome. There was a another lady a different time, I wish I remembered but 👌 Hands down this store is my favorite in FL.read more
Tiktok and roblox lover F.
12:24 09 Jan 21
Perfect visit as always! The staff once showed their knowledgeability of their products and we’re very nice and… welcoming. I really enjoy coming yo this place. They’ve not once let me down. If you shop here, you are going to be very pleased.read more
Aneetra J.
15:19 06 Jan 21
I love Trulieve . i love the comfort and variety of medicinal products it brings to Pensacola. What i don’t love is the… slow line they have. They have lil to none staff. They call you 1 by 1 . no respect for your time. You can hear them talking and laughing while you stuck outside waiting for them yo call you. This sucks. All in all products good but the staff and the flow of the store…. SUCKS BALLSread more
brigette M.
06:23 06 Jan 21
Awesome staff! They are so sweet and helpful and everyone has a great attitude but had to drop them from 5 stars to 4… becasue there wait time has become a bit crazy (waited over 2 hours for a pick up) but i must say they do have the most potent products so complain all you want but there’s a reason why we all keep coming back😉read more
Betty (.
20:36 02 Jan 21
I see a lot of complaints about wait time, but I want to leave this review to say how amazing the customer service is.… Sometimes waits just happen, and emotions run high, but Andrew is staff at this location that really shows calm and pleasant vibes during a mad rush before they closed for the holidays when people were pretty grouchy. He was making sure everyone was checked in and checked on and stayed cool tho whole time. Great job!read more
brigette M.
04:01 22 Dec 20
Awesome staff! They are so sweet and helpful and everyone has a great attitude but had to drop them from 5 stars to 2… becasue there wait time has become outrageous (waited over 2 hours for a pick up) and they never have the product i want anymore sorry guys😢 had to switch upread more
Louise A.
23:11 27 Oct 20
Carley took care of me yesterday when I stopped in to pick up an order she was very knowledge about the new products… that were available. She helped me to know which medicine would suite the best. Also Johnathon was at the front desk and he was great at explaining to me about how to read the screen online, it was very confusing for me but he did a great job at showing me how to read it. I love this store the employees are always pleasant every time I go in. 5 starsread more
brigette M.
14:15 22 Oct 20
Awesome staff! They are so sweet and helpful and everyone has a great attitude but had to drop them from 5 stars to 2… becasue there wait time has become outrageous (waited over an hour for a pick up) and they never have the product i want anymore sorry guys😢 had to switch upread more
Candice C.
08:31 14 Oct 20
Went here for the first time last week and I must say I was very happy with the service. The food was yummy, loved the… atmosphere, joints were delivered soon after ordered. Diego really made sure we had our best first experience. Will definitely come back and try the vegan nachos next!!read more
M S.
23:49 12 Oct 20
Very knowledgeable and personable. The staff in the front to check in, as well as the staff who check you out. My first… visit I learned so many important things because Christina helped to personalize my RX to my specific Medical needs. This experience has been life changing ! I have to add that Garrett is a great asset to the team here. He is extremely caring, understanding, helpful and professional. He helped me tremendously and I cannot thank him enough! He is awesome!read more
Amber J.
14:16 07 Oct 20
Used to b the best Trulieve. Now the worst slow. Order always incomplete. Leaves one door locked when opening making… patients walk around. Some people working their are rude and don’t update about medication levels. Disappointing. Plus panhandling in the parking lot.read more
Danze 9.
19:06 01 Oct 20
I get here at 9:20 to pick up the medicine and the lady at the front tells me it’s gonna be 45 minutes wait I say no… problem I leave and come back, when I get back she tells me it’s gonna be 45 minutes again. Apparently these people don’t know what’s going on I’ve stopped tipping because obviously these people Don’t have any type of customer service when it comes to giving accurate information. I even tried to call the call center and they can’t even give me the right strains that are at this location!….The only reason I come here is because the product is great, other than that it’s like pulling teeth to try to purchase here!read more
Bekah C.
22:50 26 Sep 20
Really excellent customer service, they are very patient and as accommodating as can be. I just wish they had better… control over their inventory as they often run out of things that are listed on the website, so your best bet is to order ahead. The staff is so patient and happy to answer all your questions, can’t recommend them enough!read more
Jerald M.
17:50 25 Sep 20
I shop the 9 Mile store. Staff are great. I would rate higher but seems like Pensacola gets the shaft when comes to… supply of flower, edibles and Charlotte’s Web. I get promotional texts I cannot take advantage of because the dispensary does not have the stock.read more
Robert G.
01:23 20 Sep 20
As an a physician and a patient and prefer the other Pensacola store on 1901 East 9 Miles Road. It was closed… yesterday. Had to drive to the other store and the team there yesterday morning was moving faster than normal. After an early dinner tonight my family saw the lights on at the store on 1901. Trulieve please open that location as soon as possible. We miss that stores service.read more
Tatiana T.
22:20 12 Sep 20
I had 4 online orders that got cancelled back-to-back because the product was no longer available. Decided to try… placing a walk-in order, went in & told Andrew about my cancelled orders. He apologized & offered a discount, which I used to purchase flower in-store that day. I appreciated the way my complaint was handled. I don’t expect perfection from anyone, but I expect to feel heard & Andrew met that expectation. It wasn’t a hassle & my issue was rectified so I’m satisfied.read more
Jim L.
15:02 10 Sep 20
I wish I could give a half star rating. The wait time is extremely long, been here over an hour. Also why do they… expect to be tipped inside? I couldn’t help but hear someone in the waiting line mention it and I agree we should not be tipping these people for our medicine. who tips their doctor?read more
Kim J.
15:00 10 Sep 20
Don’t waste your time waiting in this line. Also they expect tips inside. I’m sorry but I’m here for my medicine I’m… not going to tip you darling!read more
James L.
14:58 10 Sep 20
Never coming back! wait time is too long
kattzzzfl
15:09 05 Sep 20
Won’t be back. They told me 10 minutes for pickup. Have been waiting 1/2 hrs so far. There are much better choices in… town.read more
Deborah H.
03:51 03 Sep 20
I came in as a new customer, not even knowing what to do? Right away they were friendly , so kind . I felt like family… . They explained everything to me. It was a lovely experience.read more
James M.
01:03 03 Sep 20
Slant eyed but I’m not Asian. Slow ride and not hatin. Got to give Trulieve a five star rating because I am surely… baking.read more
Kristen K.
20:17 02 Sep 20
So great. They explained everything to me and were careful with covid protocol.
Theresa S.
23:07 29 Aug 20
Personally a different selection but sell out fast on certain products call ahead I suggest to place order
Lisbeth H.
20:02 29 Aug 20
Make you stand outside in the Florida heat, humidity & thurnderstorms!!!!!!!!
Neecee N.
04:15 28 Aug 20
My first visit was not good. I ordered online but my order was missing more than half of it’s items. Some were out of… stock and some were just not there; one of the things that made it to me was wrong. A nice lady fixed the wrong item and promised a discount on my next visit but the truth is I have little trust in an ordering system that changes a confirmed order without notice.read more
Felicia M.
02:09 28 Aug 20
The staff is so friendly. Eager to help. Awesome customer service 💯💯
sam N.
08:40 27 Aug 20
Great people great product best in town. If you come to this place you know what good is like.
R C.
15:53 25 Aug 20
The product is great but the website is very bad. It is so bad that I have quit doing business with them. I honestly… think that there Internet specialist are sampling the products because they don’t seem to give a damn, or they don’t know what they are doing Robread more
Jason C.
19:39 22 Aug 20
It’s far away from me, but they have a convenient process.
Shane C.
11:32 21 Aug 20
Terrible Place to get Medical Marijuana…the environment reminds of prison, they are always out and have an in ability… to fulfil orders. Try calling Trulieve, because you will wait 45 minutes to order on average. Don’t use the APP because it is the worst APP ever, barely functions. The worst part is when things go wrong at Trulieve (and things go wrong almost every time I go) there is no one to complain to ,,,,TRUELIEVE DOES NOT CARE!read more
Calvert X.
04:59 21 Aug 20
Read new update: Was pretty empty and got in and out fairly quickly. Staff is still a little more on the cold side not… as welcoming and friendly as some of the other dispensaries in town including their new dispensary off of university they need some customer relationship skills at this dispensary.EDIT they reached out to attempt amends, never reached back to accept their ammend, but then just yesterday they went above and beyond and made for a great day! Great strides have been made in customer service thanks!read more
Marissa
08:21 18 Aug 20
Very clean and professional atmosphere. The staff we’re knowledgeable and helpful. Very much so enjoyed the quality… of medical treatment and recommend!read more
Jim E.
12:33 14 Aug 20
This place is a joke. Somehow their store and online inventories aren’t synced, when you get there they don’t have what… you ordered. The workers are all nervous and jittery. It’s unsettling to shop there. It’s all signs of poor management, poor upper management. It’s a good thing we have several other options!8/14/20: So, I sent them the e-mail they ask for. That was more than a week ago. I still haven’t heard one word from them. It is obvious that they don’t value our time or our business. Of course, that shows in their backed-up waiting room.read more
brigette M.
15:06 11 Aug 20
Awesome staff! They are so sweet and helpful and everyone has a great attitude keeps me coming back every time!😉
Tina B.
22:47 06 Aug 20
I love Trulieve! The staff is extremely nice & always so helpful. I have had a great experience every time I’ve been.
Brando M.
14:09 03 Aug 20
Great selection and has more product than anyone in the area. Always! Easy location to find and park.
Jennifer D.
21:43 02 Aug 20
Great first experience at Trulieve. Kaylee (sp) was very thorough and offered great guidance on dosing and overall… expectations from the product I chose. Will definitely visit again. Thank you.read more
Jim E.
17:45 31 Jul 20
This place is a joke. Somehow their store and online inventories aren’t synced, when you get there they don’t have what… you ordered. The workers are all nervous and jittery. It’s unsettling to shop there. It’s all signs of poor management, poor upper management. It’s a good thing we have several other options!read more
Dillon D.
00:04 31 Jul 20
People are nice but I’ve been there 3 f-ing times and checked the website before hand to see if they’re out which it… never says they are, only to drive 45 minuets wasting gas and time after getting off work to find out they have no flower. There was literally no point in getting a medical card if I dispensary can’t even keep flower stocked. It’s a waste of money and a jokeread more
Laura C.
01:11 17 Jul 20
Service has gone down! I put in my order at 9 am, got my confirmation number, went to pick up, they said they didn’t… get my order! SO DISAPPOINTED!!! They never ever have flower! You can check anywhere else in Florida, they have it! I can go to any other dispensary and get flower… RARE here! I have been disappointed by them so many times, I may never go back after today! Who cares if you have a confirmation number! I think all the employees and their friends get 1st dibs, leaves nothing for other patients!read more
cyndi W.
18:05 16 Jul 20
Usually pretty good NOT TODAY. Placed online order drove there waited an hour to find our my order wasn’t PROCESSED!!! … FINALLY got in told they were OUT of what l ordered complained to cashier TA DA they found a smaller quantity than I originally ordered and at least I ended up with SOMETHING.read more
James W.
22:01 13 Jul 20
Amazing customer service Very knowledgeable on the product and able to Answer any questions you have on the product
Penny K.
17:19 10 Jul 20
This is only my 3rd time ordering from this company and most everything is great but the prices are high and the 1… thing everyone is after as soon as it comes in they only order a small amount so not many people get to it before it’s gone AGAIN.. So I got up extra early and put my order in and got my order number and everything only to get up there and find out they are all out AGAIN and apparently my order was not one that got filled before everyone else took them all… So now I get to wait another whole week and hope Like hell my order goes all theway through this time…that need to change the ordering to 1 bottle of each strain per person on the truground as everyone is being greedy!!!read more
michael from the B.
03:41 04 Jul 20
Very clean friendly and always at a professional level. Both stores in pensacola equal ratings . 👍
Mandy K.
20:46 29 Jun 20
I shop here very often! Awesome staff! David Renfroe is a great salesperson! Best service ever!
Samuel J.
17:06 28 Jun 20
Be careful this company does not do a very good job with their online ordering. Yesterday my wife tried to place an… order and it timed out and cleared our cart on three different occasions. Then after finally placing the order my wife went to pick up the products. Y’all despised that her order didn’t go all the way through in some sort of way or another even though I have a confirmation. We have spent almost $4000 with this company in the past month and a half it looks like it’s time to take our hard earned money to somewhere who we will treat us better. That honors the actual discounts that we were given and not backs out on them because I don’t want people saving money.We highly recommended over a dozen friends to this dispensary I’ll make sure to remind them what kind of service I received today. The lady my wife felt with today was short with her and tried rushing her along. Check out Sulterra much better prices on I’m everything!read more
Mr. S.
17:35 10 Jun 20
As a long-time customer at the 1st Pensacola location, I’d like to recognize Andrew as a customer-service standout.… He’s always cheerful, knowledgable and friendly. Faces have changed but I’m glad he’s still there and he’s one reason I continue to shop at Trulieve. He understands that we are patients, not just retail customers. Thanks to Andrew for his well-rounded approach to customer service.read more
M S.
23:41 24 May 20
Very knowledgeable and personable. The staff in the front to check in, as well as the staff who check you out. My first… visit I learned so many important things because Christina helped to personalize my RX to my specific Medical needs. This experience has been life changing !read more
Kelly L.
06:04 19 May 20
Exceptional knowledge and service. My medicine was ready quickly. I felt understood and relaxed. Their products has… truly helped ease my epilepsy.read more
Graham W.
21:50 22 Apr 20
Watch out and make sure you look at what you buy before you walk out!!!!! So I have spent quite a bit of money here… recently and received great product. When receiving my rosin this time though, one of the grams that I got looked like it had only a little over half of what was supposed to be in there. For $75 a g you would think it would be on point! If I was there management I would definitely keep a closer eye on the stock. My associate’s name was Kellyread more
Dreama E.
04:47 17 Apr 20
My favorite dispensary in Pensacola! The staff has always been friendly & they were knowledgeable too. They helped me… tremendously on my 1st visit, way back when. They always have my favorites & I always leave pleased! Overall experience is always a nice one.read more
Robert S.
14:07 11 Apr 20
Visited once. Did not like the check in or wait to get back. The staff was excellent. Answered any and all question… willingly. Made me feel welcome. Purchased a few different products, all were phenomenal. Trulieve is in my top 3 dispensary.read more
Gabby L.
18:11 02 Apr 20
This place is incredible, from the strain varieties to the staff. They are all very knowledgeable about the products… and go above and beyond to make you feel comfortable and welcome. My canpay wasn’t working so the amazing, INCREDIBLY sweet Pat and Tevin pitched in $4 for the rest of my order, THANK YOU!!! I come here at least once a week and I’ve never been disappointed. Keep it up, Trulieve!read more
Calvert X.
19:11 28 Feb 20
Was pretty empty and got in and out fairly quickly. Staff is still a little more on the cold side not as welcoming and… friendly as some of the other dispensaries in town including their new dispensary off of university they need some customer relationship skills at this dispensary.read more
Calvert A.
19:11 28 Feb 20
Was pretty empty and got in and out fairly quickly. Staff is still a little more on the cold side not as welcoming and… friendly as some of the other dispensaries in town including their new dispensary off of university they need some customer relationship skills at this dispensary.read more
Making Life Easy With DMan W.
00:14 23 Feb 20
I love coming here for my medicine really good selection of flower, But I really wish they had Super Silver Haze a lot… more that is my #1 Flower. Clementine as a syringe is great combined with Super Silver Haze makes wonders work. That is very tasty and helps me out tremendously Thanks to Jaden S., Nicole, Rudy, Joey and the rest of the staff for all helping me make sure I can now relieve my pain. Thanks again Trulieve.read more
Rachel B.
14:56 18 Feb 20
Trulieve Pensacola on N Davis:Shout out to IVAN MURPHY! This young man is very accommodating every time I go in. I… have serious stomach issues and he has recommended many items to help me! Last time I went in he saw me and told me about a product that was really high in CBN( which I need). I ended up purchasing it with a little hesitation because of the price, but ended up buying it.:)This product is great it helps me all day, I haven’t had an episode in a week!!!! Thank you so much for introducing me to this great product..IVAN MURPHY NEEDS TO BE PROMOTED!! Great job!!read more
Mike
02:32 18 Feb 20
I went to the new trulieve on 9 Mile RD in Pensacola. Very clean, larger than the Davis , Comfortable seating and… the staff are excellent with knowledge of the cannabis products. The staff were smiley and very welcoming. Beautiful product area This is going to be my new store unless they don’t have a product that the other one has. 5 Stars would recommend No waiting, get on over there to the 9 mile store and see and experience what I didread more
Sara M.
05:01 15 Feb 20
I enjoyed checking out the new location. U guys have the best flower. Billy did an awesome job educating me in the… different products available.read more
Meagan H.
20:51 19 Jan 20
Amazing dispensary!! Best one in the area, staff is very knowledgeable. Nicole and Catlin showed amazing customer… service and they both were quick and efficient when I went to both of them!! Highly recommend!!read more
Shannon
12:45 01 Jan 20
I love this dispensary. They always have flower and the products I need. They are friendly and knowledgeable and always… helpful . Would recommend them all day!read more
Bradley K.
04:21 04 Jul 19
They have great products. When you go there don’t be in a hurry!! Typically you’ll have to wait anywhere from 2-6 hrs… before you’re called back to actually get what you come for.read more
