Trulieve Dispensary in Pensacola, FL
Based on 1349 reviews
Falon S.
1726745181
💚 I love to walk in this location and see local workers describing cannabis 🌿 to an amazing variety of people 🥰. This is the P-cola location to stop by (or order online 1st for reward pts 💰). I'd drive here rather than go back to 9 mile...it's way faster to just go in.💚 Prices went up this year on oils, vapes but brands like AlienLabs & Sunshine Cannabis in bud form can be purchased at decent prices. Especially if you need something small.💚 "Sweet Talk" Edibles - I've done a personal study with the 🍍 Pineapple RSO Sativa Gels & the Florida Orange 🍊 Sativa Nano Gels both help for daytime pain inspiration, hopelessness, anxiety, anti-inflammatory & more for getting up after a surgery.💚 I believe this is the Trulieve location delivering to North Santa Rosa... Thank you for delivering to the middle of nowhere! 😎✌🏻🌿
Melitta G.
1725807203
Absolutely wonderful experience and I recommend everyone come to this place for excellent products and service
Xiu L.
1723927940
Would have given them a 1 if their flowers werent the best in town. I went there 3 times just to use the new customer discount and I'm not going back. My last 2 visits they had a problem with my account that lead to me waiting over an hour both times. Plus the cartridges I got were faulty and they both had a leak.
Joseph P.
1719093259
I only put a five down because of a man named Matt that works customer service. He was absolutely awesome and extremely helpful! He went way above and beyond. I know they’re probably are a lot of Matt’s But this dude is awesome
Amber S.
1718755884
Do not visit this place. If you do, please do not let Jonathan wait on you! His customer service is very terrible! He clearly has a problem with a fiance assisting her man with selecting items, considering I have a card as well that was presented, and we live in the same household. He told me I wasn't a Caregiver to be assisting( but i am a returing customer with a medical card as well) Wow so he knows the learning disability as well that ones have just by looking at them????? This was a terrible response, considering I referred someone to this place. Mind you, I have frequently visited this place and NEVER had this problem and mind u I tip every time do to customer service. until Jason Jothan, whoever was there! And just off that one experience, I'll take my money happily to Cureleaf where their customer service is 100% better! One word truelieve Fire him! his sarcasm and rude remarks are going to stop your money from walking thru that door if he doesn't change that type of behavior! not to mention, he lied to my fiance and told him he did not have enough left in his prescription to get his purchase he said he could only get 2 of the 3.5 and made him put back 3 of his items , which he had not made a purchase on flower since the beginning of May. So we went to Fluent the very next day and was able to get the exact amount that was denied and the Fluent rep told him he had just as much the day before when he went to truelieve before he made the purchase with them 🤔 so not only did he deny a patient a right to get a medication prescribed he also caused his company to lose out on money. Makes you wonder how many others he's done this to, but I will never be back to this place again, especially if the company is allowing this behavior
Tyler C.
1716563473
Overall a good place to shop. I advise to not buy their edibles. They are made with concentrate and has butane in them. Eat three pieces of chocolate and you will start burping a nasty taste. That’s the butane. How do I know? I tried to make edibles with some homemade dabs
Will S.
1713647340
About the 20th time.I've gone drove forty minutes to pick up my medicine and they told me it's out of stock... After i've received a fulfilled order email. They also lied to me about my puffco which has a lifetime warranty through true leaves! Made me pay the difference after I got a discount on it.Originally purchasing it.They sold me a product that didn't work and then made me pay the difference telling me that they don't offer discounts anymore at all... Literally the next day they had thirty percent off puffco products... Needless to say, I will never shop here ever again.Nor will any of my friends or family.I will tell everyone that's place is a scam and liars 😒 not like they don't already know
Malcolm X
1713115341
I recently visited a cannabis dispensary and had a positive experience overall. The staff was knowledgeable and friendly, providing helpful recommendations based on my preferences. The variety of products available was impressive, with a wide range of strains, edibles, and concentrates to choose from. The atmosphere of the dispensary was inviting and comfortable, making it easy to browse and ask questions. The only drawback was the slightly higher prices compared to other dispensaries in the area. However, the quality of the products justified the cost. Overall, I would give this cannabis dispensary a 4.5 rating out of 5.
Jess B.
1712688475
I'm very excited and happy about the store coming to midway 💚 I look forward to the top notch brand service only Trulieve gives! Yay!
Catherine W.
1711472845
Last week I was assisted by Jonathon. He'll remember me, I was the customer with a black eye...anyway I've never been treated with more respect and compassion..I rate him 10 stars all day long!
Monica R.
1706569527
The associates were very friendly, courteous, and very knowledgeable. They also tell you about their customers' REAL reviews of their products. They will let you know about sale dates, future products coming and of course the place is very clean. Very well worth the 5 stars. Don't forget to tip! They earn it 🙂
Colten “KcJoKeR” M.
1704355797
They are good peeps , that won't let you leave without. Thanks to my dude muffin also finding deals . Everyone loves deals.... Keep up the good work and see you soon.
Mya V
1702835901
This is hands down the worst dispensary. I will never come back to this location regardless of deals or products. Trulieve is known for being incredibly slow and having lackluster customer service but this specific location is the most disorganized, poorly managed one I’ve been to in the entire city. While waiting I witnessed another patient be left off the waiting list due to the attendant forgetting to add them on. Then proceeded to tell the patient irrelevant information about why they weren’t being serviced immediately after the error was brought to the attendant’s attention. Walk-Ins were being serviced before express and pick up orders, patients walking in were serviced before I was despite waiting 29 minutes on a pick-up. Overall, this was an incredibly frustrating experience and was the first time I’d ever considered walking out of a dispensary.
Stephanie S.
1700847333
The last three times I’ve been there, Michael helped me. I cannot say enough good about him. He was very knowledgeable and is always so helpful!
Touche O.
1699661143
The environment, during my first visit, was very calm. The receptionist in the waiting area was very professional and very kind. She expressed genuine empathy when we found out the only ladies room was inoperative. The staff that actually did the dispensing was also very professional and attentive. This dispensary is very close to my home and because of the aforementioned reasons, I will be returning.
Amanda R.
1699138736
45 mins for a pick up order? Only one person in the back working? Come on corporate. Do better! Schedule accordingly.
Brittany N.
1697781108
This evening I went to pick up my order I placed 5 hours in advance. When I arrived I waited for about 45 minutes and was told their systems were down. I understand things happen out of our control but I had been noticing employees leaving and patients were getting curious, they didn’t decide to tell us after this was a known issue for quite some time. I have worked in customer service for 10 plus years and transparency is important in customer service. We were told that they had no idea when it would be back up and running could be 5, 10, mins or even an hour before they might resolve the issue. The issue I have is there was no apology for the inconvenience, it seems to be very disorganized in this dispensary, and the security guard that was working tonight is extremely rude and made unnecessary comments when I asked a simple question he even had the audacity to tell us “Well if you’re able to hold off on your order till tomorrow you can come back” after I had been waiting an hour by that point. The nerve of that security guard to tell a patient that DEPENDS on her medication blew me away. The lady with the Spanish accent that was checking patients in was announcing to the entire lobby how Trulieve is neglecting their employees, cutting their hours, making it not based on patients needs. Very disappointed.
Mollie
1696463153
Very busy. Somewhat snotty staff. Not all, but most have a behavior kinda reminds me of the bad cheerleaders in high-school. Like, they feel some kind of power, because of their position and treat sick patients like less than them. Been there 4 times. This is the feeling I get from most their staff. I usually go to Panama city truleive....super nice, respectful, helpful,kind. I'd recommend going to that location instead, if you are choosing between the 2.
Falon S.
1694970513
Danny was the best help that could've been on a day like todayIt was the day after my brothers funeral and after a day previous day of going through it, she knew exactly what I needed to help day and night. Thank you from the bottom of my heart. You have knowledge and passion of what you sell and take care of the patients you server. So happy to see you here trulieve! Couldn't have came at a better time!
quentin W.
1694818738
Good products knowledgeable staff, but the wait time kills all that. I went in there today. I was the only one in there. I wound up leaving, 35 minutes later with nothing, if you’re in a rush, don’t go here.
Jeremiah Z.
1691789809
Wonderful dispensary with top caliber products. Being the only location for Truelieve in Pensacola you are likely to wait up to 1 hour if you do go here. On this note, I do notice quite a bit of turnover in staffing and a lot of staff stating they are being trained for new stores in the local area.
Labor T.
1691429997
The first time being and the worst experience. Lazy security and workers. I place a performer and recieved a text that it was ready and still had to wait another hour and a half. He said we get real busy and there was 2 people in the room
Joel O.
1691365348
Why is it that you literally can NOT get anyone on the phone. I've tested the theory for. Week straight now. I've called over 500 times. Every single time the message I got was "no support agents are available, please call back later". So apparently Trulieve hasn't had an available support agent for a week straight and every time I ever called previous to my experiment. They treat their employees like dogs, they mix up prescriptions and will give you someone else's script which as we all know, can have your card taken. I have friends within the dispensary that have told me the way they are treated and receive pay cuts. This place is an absolute nightmare. All I can hope is that this place has its license pulled
Theron G.
1690852740
Absolutely the worst dispensary you can choose. Rude customer service, low quality products, don’t respect reservations and pickup times etc. unfortunately it’s the stereotypical “potheads” running the place. And there isn’t much of any sign of actual “Managing” of the business going on. Sucks cause this is my closest local shop. But choose to go out my way for a better experience.
Kelly
1690825818
Update: I had a delivery go flawlessly. I received the 50% discount they were offering. When an order is placed the date that seems to matter is when the delivery person checks out. If that date is after the sale ends there might be a price issue. Their products work SOOO well for me it's absolutely worth forging a symbiotic relationship. -- Thanks Trulieve, for the response, concern and excellent products.(Original review): I agree with other reviews. The business model is terrible. It might have worked in the beginning, 7 years ago. They're always understaffed and have a greeter doing nothing. They could be dispensing express orders for example. But no. Just wait and wait. No drive thru either. Be careful if you use deliveries. They'll reschedule your delivery and be prepared to argue about discounts (they try to not give them to you) when the delivery arrives. All that said... It's a shame. IMO they have the best products and choices around. Give them a shot, just don't be in a hurry.
Michael S.
1690647991
Great products but consistently awful wait times unless you come at random hours during the weekdays. Current experience:10:53 a.m.: Sign in for express pickup with a “9 minute wait time”10:53 a.m.: gets notification trulieve is ready.**rushes to trulieve since it’ll kick you out if you aren’t there right away.11:25 a.m: still waiting but forced to be here since express isn’t actually express.**sits in lobby wondering why I was rushed to sign in a second time and when I will actually get my order. Don’t hold your breath
Julie K.
1690039415
I was trying to order one of the deals on the flyer for the deal of the weekend. And it was a big ordeal, they didn't know anything about it. The manager got involved, no one could tell me her name. She was very rude and when I told the unknown named worker. This was on Davis highway in Pensacola did. I didn't like the way she treated me. He said he didn't agree with me.
Dion E.
1690010140
First off, I would just like to say that this negative review has nothing to do with the employees working in the store, but rather the company itself for consistently making them work severely understaffed. You would think this BILLION DOLLAR company could afford to properly staff their dispensaries so that people didn't have to wait 2 hours to pick up their orders, and to treat their employees that break their backs to earn them that money a lot better so they are not working like horses and so obviously miserable. And if they can't afford it, then how are they affording to open more stores? That right there is nothing but corporate greed, and is what's wrong with America! Get your act together, Truelieve, and treat your employees and customers who bring you that money better! Absolutely disgraceful!
Kelly S.
1689956921
Wait was long, which is known. There was no one else there and I pre-ordered online at least an hour before I went. Called me Jessica, didn't know I was a pick up, didn't have my order ready, i told him they called me because they were out of a strain I ordered and it needed a replacement, he did not understand simple english, took my money, then told me my reqs were short, modified it, had me so frustrated I used my 60% first time discount on a $30 order, he was not pleasant to deal with then the girl at the other register was having a fun conversation with another customer discussing their "street dealers". It was very unprofessional and very unpleasant environment. I doubt I'll go back.
Matthew P.
1689126042
Within the past 6 months I moved from Fort Walton Beach to Pensacola. In FWB, Trulieve is big, beautiful, and clean. The Trulieve on N Davis is much smaller than it appears on the outside. The staff was nice but the building's interior greatly lacks eye appeal. The $45 ounce of ground was sweet though.
E J
1685754664
This place is the worst. I have a horrible experience every time I come. Front desk is always rude, dismissive and usually on their personal phone. Workers rarely work and spend most of the time chatting and goofing off. There was one person in front of me, empty parking lot and I still waited 45 minutes while the employees had a little party in the back and treated me like I was invisible. I’m done with this trash dispensary. Sunburn and Growhealthy are way better in quality and customer service.
Logan K.
1683941807
I’m never coming back to this particular trulieve ever again. This trip I ordered 6 hours before I got their and I ended up waiting for 2/1/2 hours. It’s unacceptable and they didn’t tell me they were understaffed and would take that long when I checked in. It’s amazing any other dispensary in the area is no more than a 30 min wait even on busy days. I highly recommend not wasting your day coming to this place.
Will L.
1682636951
Just wanted to say thank you to the staff for helping me with my order today. Will was the associate who took his time explaining choices and devices I wasn't familiar with. Just a positive shopping experience, and nice to know the associates at this store were so patient and kind. The girl doing pickup orders also came by to offer assistance how to pre-order and come in and pick up saving time. Lightning hit the building and knocked the power out,but back up generator kicked in and I was able to process my order . Much appreciated.
Amy M.
1680306522
Sat in the main lobby for 45 mins. Then got a text saying sorry we missed you. When I asked why I received that text I was informed that they called my name "while I was gone" I never left the waiting room. I'd hear my name sitting in the same room it's being called in. Tony was amazing tho, he's the only reason I gave 2 stars I was going to give 1 but he was super nice and helpful.
SHELIA L.
1677376113
Frustrated with the time it takes to have an order filled at the 9mile location. I placed an order 6 hours ago and am still waiting to hear anything. This seems to be a common occurrence at both Pensacola locations unfortunately. Then they usually call to inform you they no longer have what you ordered. Love the products but the organization and customer services definitely need work.
K M.
1671549729
Do not go here, if you are in a hurry. Even if you order online! I don’t know why, but this Trulieve seems to take 10 times longer than any other Trulieve I’ve been in the state of Florida (>5). I try to be polite, and they really could care less. Absolute slowest dispensary. If you order online, you better stay on top of it because you’ll be lucky if they call you to tell you if it’s ready… or if they’re out of what you’ve ordered. To contact somebody at the local store is not existent. Then when you go to pick it up, you have to check in twice, once online and once in the store and then wait just as long as the people who just walked in-what’s the point of a check in system??? prepare to lose an hour or more of your time. They never ever seem to be staffed enough. Worth the drive to go to nine Mile…
Justin W.
1670528366
Ashley Sue is amazing, as always. She never fails to fix any problems that may arise with products and/or staff. She goes out of her way to help patients in any way she can. Carlos is cool, too. Always very friendly and easy to deal with, eager to help customers. I wish that Trulieve on Nine Mile had customer service anywhere near as good. Staff is usually rude there. Have had several bad experiences. I live close by on Nine Mile Rd but regularly make the trip to Davis Hwy instead because they're that much better than Nine Mile. Definitely worth the extra time and effort to be treated better.
Arty the S.
1669082833
Never delivered my order (that was delayed three times) and never contacted me about it. This store is run in an unprofessional manner and should be avoided at all costs. Make the trip to the Fort Walton Trulieve, or go to one of the many alternatives nearby.
Rayshawn S.
1668432666
Update: Another 2 weeks has pass and no one has contacted or followed up with my concerns or issues that has been going on with staff. Businesses like TL don't care about losing people like me. But if more of us made a decision to not let company's treat us however maybe businesses would be more diligent in customer service. Products are amazing but integrity and client services is not.Prior review:Although I'm not one to typically leave reviews the experience with TL is at max mediocre. The customer service is hit and miss. Managers say they will call you back due to an issue with their staff and don't. They have staff that are not on the same page and discusses staff personal business. My overall issue is Customer Service and how they deal with medicinal clients. And I'm sure I get labeled difficult but I just believe in a standard of how you deal with people. There have been complaints, notes, suggestions and it goes on deaf ears. The prices aren't the issue but respecting, communicating properly, following through is.
Rayshawn S.
1667052144
Although I'm not one to typically leave reviews the experience with TL is at max mediocre. The customer service is hit and miss. Managers say they will call you back due to an issue with their staff and don't. They have staff that are not on the same page. My overall issue is Customer Service and how they deal with medicinal clients. And I'm sure I get labeled difficult but I just believe in a standard of how you deal with people. There have been complaints, notes, suggestions and it goes on deaf ears. The prices aren't the issue but respecting, communicating properly, following through is.
Erica S.
1666737385
Today was my third trip to this particular location & as always, my experience was amazing. They always have great sales & a good variety. I was helped by Yahiri & she went above & beyond to make sure I was able to get what I needed. Definitely one of my favorite stores. 😍
Christian
1665423885
Website will not load, have been trying on and off for 2 hours now. I honestly wish this company would leave the Pensacola market so any other company could take over. Even when i have been able to place an order in the past, 4/5 times the items I selected were not available, and just a heads up you will not be alerted until you arrive at the store. Good riddance. This is officially my last attempt at trying to deal with Trulieve and felt i would let others know there are much better options in the city.
ginger E.
1663549342
I had the best experience tonight! Shakira and the lady working in the front desk are awesome. This is definitely the better location of the 2 in Pensacola. If you guys had more people on your staff like those 2 ladies, you would definitely see a better profit. Thanks again ladies
C M.
1661727292
This is a great one stop shop for all medical marijuana needs. Best THCA hands-down. I also love their concentrates in general. The staff is friendly and always helpful, making sure I choose the right product for me. They seem to always have everything and they're products are premium. Best gummies ever! Trulieve never disappoints! My go-to dispensary!!!
steven R.
1661391255
This store needs to seriously figure some things out. The products are good, the wait time is insane, and the employees can be quite rude if you even ask about it. They need a new system to handle the volume at this store. There should be no reason a patient should have to wait 45 min - an hr for an express order.
David A
1660084784
Placed an order on the way there, arrived to find out the items on the website wasn’t updated. I asked about replacements and all of those were sold too. 3/4 of the flower on the site was sold already. Update your site and stopping selling product before orders are filled. I’ve never had this issue at the 9Mile location.
Chris W.
1659484253
So I go to this Pensacola location and they sold me an open bottle.... I get home and there's a Lil whole in the seal so I took it and checked it... supposed to be 3.5. but was barely 3.0, will definitely never use the Pensacola location.
Destin2begrt
1659106595
They give the good flower to people they know are keep it for themselves.. we out they be lying.. red hair manager always lying.. only time I got good flower is when the black guys check me out
Linda C.
1658605341
I have seriously decided that going to the Davis Hwy Pensacola store is not good for my mental health.The wait times are Always over an hour, and when you finally get back to pick out your product....there was so much indesion whether they even had what I was asking for. I was in the back almost as long as I had to wait. The worker kept running in the back to checkand it would take him. forever, I new more about their product than most of the workers? It's not good,! Product is great, but the service was not!
J Rosado (Pensacola C.
1658072528
Great selection, great deals, terrible customer service! If you want to go somewhere where they act like they are doing you a favor, and where you can wait forever and watch people who came in way after you get taken care of first, then this is the place. It doesn't matter whether you are there to shop or pickup, they pick and choose who they serve and how they serve. The majority of the times I have been there it has been terrible!
Kelly P.
1656539623
The products are great. Staff is fine. Why the long wait!? There are many other dispensaries in town and none of them have patients waiting 30+ minutes in the hallway for an “express pickup.” The Waitly system is not mobile friendly.
Mr W for C.
1656538044
The absolute slowest place I have witnessed from Pensacola Florida to Los Angeles California. Like frozen molasses moving uphill. All the other dispensaries are fast just trulieve. Won't ever come back. I would rate negative stars if I could.
Chris W.
1655115369
So I go to this Pensacola location and they sold me an open bottle of flower .... I get home and there's a Lil whole in the seal so I took it and weighed it... supposed to be 3.5 grams but was barely 3.0 grams.... will definitely never use the Pensacola trulieve ever again!
Kathy C.
1654643943
I would give it no stars if I could. These stores in Pensacola usually have the worst customer service and the lines are handled badly. As soon as the store I’ve been going to starts bringing in the product I use, I’ll stop coming in. I’ve been to hole-in-the-wall bars better than these two places!
Deborah K.
1652542536
This is about the delivery system in Fort Walton Delivery, I called and made a $254 order so the girl gives me a price that's so out of the ballpark with discounts and stuff that I questioned her. I asked her how she came up with that she said she took the 20% off of the total then took 10% off of the remaining total and then because it was under $200 added the $15 delivery fee. This is not the way it works. For one the delivery fee is already waived because of the total purchase was over $200. 2. you take the whole 30% off of the $254 total so I don't know who works over there in Fort Walton for Trulieve but they need to be retrained and learn their mathematics. When I disputed the way she was calculating she wanted to argue so I just wanted to cancel my order and I hung up.
Michael E.
1652489280
I have a preference to treat my military disability and I sometimes have problems finding it. Well, associate Madison at Pensacola dispensary was able to locate it and went above and beyond in helping me. She also was able to inform me of some very helpful info. She is tops in my book…
Nicole J.
1651953914
The prices are a little pricey. However there are usually good deals coupons to use if you shop wisely. However they do not keep well stocked items but their refund policy makes up a lot also the lack of quantity the quality is so good I think their concentrates are the best out of all the dispensaries here
Amy H.
1650466301
Staff are always wonderful, but the inventory is always lacking and/or quickly sells out and the process to order, notify or pick-up is a big mystery and changes. Couldn't check out at all last night and I tried repeatedly until midnight (4 hours total). This morning when my cart was still intact, guess what? They were now out of stock of many items. When I get here to pick up, I am put on the list, but was told she couldn't gaurantee I would be texted to come inside when my order was ready - which is normal. My other option? To stand or sit on the floor for the next hour or so in a room of 45 plus people to make sure I get my order. It has to be picked up by 1:00 pm. I am so done with Trulieve. Hire a competent IT manager for God sake! Website problems should be the exception and not routine. There is no excuse. Whenever running any sale or promotion, a professional company make efforts to address any potential problems BEFORE they happen.
Madeline R.
1647981755
Great price on shake!! Excellent service from Sabrina. I am using a cane to walk and she helped me. Sabrina also was very quick to find what I needed.
Carolyn B.
1647621714
I have been exclusively filling my prescriptions with Trulieve since 2018. My husband and I have always received courteous service; even when there is a longer wait than normal, they ALWAYS make up for that once it’s your turn. They take their time with you and give you great customer service. A few days ago, we had the pleasure of being ‘taken care of’ by Ms. Aryan at the Davis Hwy location. She was awesome, fantastic personality; she made sure we left HAPPY. She’s a great asset!!!
Howard T.
1647459310
Love truelieve... If you create an account just allow notifications and you'll pretty much get some sort of sale each day. Like flash sales etc.. you'll definitely save money and have plenty of choices to choose from.
Thomas Lewandowski (.
1645924197
At one point I wasn't happy with the customer service but they have redeemed themselves within the last few months and the quality of flower has improved as well.(UPDATE )Bob was very helpful today got me just what I needed and even some Purple Crip👾🤤 keep up the good work. (2nd UPDATE) Just saw Carlos at the Davis location ( he was very helpful as well) and got me some Cherry 🍒 Punch 👊 it looks wonderful 👏 ! Thanks Trulieve. (Third update). Well recently over the last few months I've noticed every time you place an order when you get to the dispensary they don't have the products that they had listed online. I'm sure with the money Trulieve is making they can get a new system to have correct Updated information as close as possible. I live on the west side. Neither one of the dispensaries are very close to me. So when I spend gas money to go up to the dispensary to get a product that I was told online they had I'm very angry when I realize they don't have the product and the employee tells me that they haven't had it in 2 days. You can't update your website within two days to have the correct product available. This is pitiful so because of this I'm taking away two stars from my review. Fix this Trulieve you have the money to do it!! Very frustrated. Check me out on (Eternal Escapades )YouTube!
Alaska Too S.
1645406561
The staff was super nice and helpful. I got in and out rather quickly as a walk in on my first visit. I also think the that the fact that you can return something if it's not working for you is AWESOME!!
David D.
1644768383
Shout out to Nicole K for my order always being correct and if something is out of stock making it easy to switch, add, or change my order. Have had some issues with delivery and orders in the past but when I get a confirmation from Nicole K I know it will be correct. I remember when she worked the front as a budtender and she was always super knowledgeable about the products but I'm glad she's working with online orders now. Thank you truelieve, Nicole K, and all the growers putting out amazing products to patients in need. much love have an amazing day everyone.
Nick H.
1644540454
Very helpful and knowledgeable staff, answered all of my questions and gave me great recommendations.Edited 2/10/21: I guess it's partially due to the staffing shortage and the pandemic but there is no stop problems at this location now. Between the long wait times, inaccurate website showing items they don't have, and a waiting app (Waitly) that always messes up the timing of the messages this place is hit or miss most of the time...
Maricela G.
1644014314
Im a New patient and this was my 1st time at any facility I handed over my license to the employee at the front desk and never got it back. After calling numerous times they simple said they don't have it. Iv had to file a report with the police department.
Debby T.
1641942008
She rocks it love you..... awesome employee best crew ever. Always a great time
Danielle
1641608718
The staff is super friendly and very helpful. It was my first time being in this location and Sabrina was very informative and helped me find everything i asked about and helped me feel comfortable with my very first time being there.
Karl L.
1641179489
This is the only business in the state of FL (including my doctors office, when I had my surgery) that doesn’t honor my medical mask exemption from my doctor… I was told they are a “Private Business” and are allowed to refuse service to me for this. Corporate offered no assistance when I reached out either. I’ll shop at MedMen. Their staff is much friendlier, and they honor my mask exemption… ✌️
Wayne W.
1638888013
The Pensacola Trulieve location is really clean and nicely setup. My first visit and I'm thankful that James my Budtender was there to guide me through all of the things I knew nothing about.. All of the people I dealt with there, went above and beyond. Keep up the good work.Thanks for all the help
Sean H.
1638682403
Awesome place with awesome staff. Never too long of a wait. Gabe and Carlos have always been good to me. If theres ever an issue or problem with an order, they will help you with the best they can.
Jason W.
1638246018
I do believe they try to be understaffed. Hire folks for a separate consult area if need be or hire more counter help. Ain't no way you can't afford it. It's a shame to have some quality product but the wait time is NOT worth it. Losing money left and right and I watched it happen..
Rachael
1637448005
Great staff!! Friendly Professional and KnowledgeableAlways great deals and sales.Sweet deals
Russell M.
1635369039
I get constant excusses , sir your order didn’t go through, then I show them it did with a email. They then made me wait 30+ minutes, but I shouldn’t have needed to wait at all. Then they insisted they made me a order and then made me sit back down and wait longer. I have gut pains, sitting in uncomfortable chairs is not good for me, it’s why I place my order online. ***Edit***It has been a long time since I wrote this, I just changed it to a 4 star rating. Reason being I remembered I wrote this review when there was only one store, since adding new store and new ways of operating things have gotten a lot better. Only place I go anymore.
Samuel G.
1635088409
The staff met me with a friendly greeting. The store has a wide selection of products, and a variety of deals. Sabrina is quite knowledgeable. She is also patient. Sabrina took the time to answer my questions, which had her running laps around the store! I will return. Thanks.
Lunar T.
1632774718
Great experience. Had a lil bit of a wait but that is to be expected. But all the staff are super nice and informative and do their best to take care of you! 100% recommend
DREA DE C.
1632773921
Sue the company receptionist was amazing. She showed outstanding forms of true compassion while solving my delima. Because of her I left with my original order. Almost thought I was going to have to refuse part of the sale. Thank you Sue for making me feel like a valued customer.
christina M.
1629474531
Huge shout out to Devon at the Davis hwy Pensacola location! He’s so knowledgeable and kind. Always the best customer service from him and frankly everyone there is great. Products are always the BEST at Trulieve, hands down. From flower to vape they have the best quality medicine. Thank you!!!
GIG Terry J Sayles S.
1629412457
This place is the bomb, the staff was very pumped up and it cares over to the customers! They are willing to explain all the products to you and offer suggestions on what is designed to help with whatever your condition is. It is well worth the drive.
Emily R.
1629215724
Went to Trulieve with a friend of mine who has terminal cancer - she's looking to get a medical card & wanted to see what products may be available for her. Jodie @ the 9 Mile location went above and beyond - took so much time explaining her experiences & suggestions for future care. She was empathetic and knowledgeable ~ couldn't thank her enough for her time and recommendations.
C M.
1625771933
This is a great one stop shop for all medical marijuana needs. The staff is friendly and always helpful, making sure I choose the right product for me. They seem to always have everything and they're products are premium. Best gummies ever! Trulieve never disappoints! My go-to dispensary!!!
Dawn S.
1624377630
Sabrena is one of the most amazing people I’ve ever met! She is the sweetest most compassionate lady! From the first time I met her I felt like I’ve known her forever! She was very informative, helpful, and just makes my trips to Trulieve something to look forward to! Also, Sarah has been very helpful and so kind as well! These two ladies are huge assets to this Trulieve store!
Shirley G
1623781306
I had a awesome experience with Tiffany today, she was very knowledgeable! Thanks for all your help. If want great customers service please visit this location.
Justin S.
1622833233
Love love love Trulieve. I am more than taken care of upon every visit and today I was greeted with the most wonderful TruHost in Nikki. She greeted me warmly and made me feel right at home immediately. The rapport between patient and host is extremely important and Nikki was just simply fantastic, best ever. Thank you to Trulieve for always the best customer service and experience.
Susan
1622517241
So thankful today for my delivery guy, John Rodriguez! How someone makes you feel, is what you carry with you, and I can tell you guys that the ONE and only reason I am specifically a Trulieve patient, is because of wonderful, caring and professional people like John Rodriguez. I am so lucky to have known many of the drivers since becoming a Trulieve patient, and they truly are the face of Trulieve for many of us who are unable to go to local dispensaries in person. The faces that deliver to me are a testament to hard working, empathetic people who are often unnoticed and undervalued. I wanted to say thank you to John, and all my delivery friends for being so human, so decent, and treating me with kindness and respect. John should be recognized, as he's been with the company for a long time and truly a valued employee. Thanks again John, and all the drivers/delivery people, for all you do to bring us Floridians our much needed medicine.
Ashley H.
1621777335
I am personally impressed by the changes I’ve seen in the attitudes and overall respect given by employees! It’s so refreshing when you can order and pickup your medication without hassle or grief. It’s relieving to order your prescription and actually have it filled. The organization and time management demonstrated during 2021 has been a complete turnaround from the previous years. I am going to say that the customer service given by Angela S. and Matt S. Is an asset to your team they both go above and beyond and are greatly appreciated.
Mr. S.
1620092963
Recently placed an order that did not get filled. The short story is that the issue was resolved by going to the store to speak with someone.. Fortunately, I spoke with Carly who resolved the issue calmly, courteously and above all, she was professional.To be fair, the location's customer service and efficiency have greatly improved in recent months. Thanks again to Carly for a positive patient experience.
Perdido River fungal research C.
1619042483
4/21/2021 I've had it with this company, it's not the local dispensary but the company as a whole. Why is this company opening new stores before they can supply the stores already open? They keep blaming everyone but themselves, I'm told labs aren't moving fast enough or some other excuse,, but it's funny other dispensaries aren't having these issues. I still cannot get what I order, there's always some excuse as to why my order didn't go through after I received confirmation. It takes over 3hrs for someone to tell me my order was canceled or to get someone on the phone. Customer service is the WORST!!!!7/16/20 Multiple times I've placed orders only to be told hours later that they no longer have what I ordered or that the order was lost all together. Today, I placed 2 online orders, both said that the order was successful but no confirmation text was ever received by me. So, I sit and wait 45 minutes for a representative to chat online, no one ever answered after waiting for an hour.I decided I would give them a call, after 57 minutes someone finally picked up only to tell me that neither order was received and I will have to wait another week once again to get what I want. For the amount of staff on site things move awful slow as well, not to mention that Northwest Florida seems to be left out of Flower compared to Central and South Florida, what's up with that?
Cici L.
1618721081
I went in and Gabe was amazing! Answered all the questions I had and helped me understand better than any one else ever has! Sweet tattoos too! If anyone has questions I say go to Gabe! I’ve never had a bad experience with Trulieve but the other day when I went in for my pick up it was the best experience ever. Thank you Gabe!
Manny A.
1618433983
Night and day of how it was compared to my last visit. Which was over a year ago. Staff is friendly and helpful. If they don't have an answer for you, they'll seek assistance or research it with you. Dawn, GM, super friendly and knowledgeable. Definitely rekindling my Trulieve relationship. Thank you Dawn and Lexis. I believe that was her name.
Angelika W.
1618320768
When I got there, I was a new patient and didn’t know anything. The people at the front desk helped with everything I needed. I only waited a couple minutes and was called back. William and Gabe were the awesome guys that helped me! Both very knowledgeable and helped me get something that fit my needs! Also had follow up questions, and Gabe answered them with ease! Thanks, guys!
Susan N.
1618249606
So thankful today for my delivery guy, John Rodriguez! How someone makes you feel, is what you carry with you, and I can tell you guys that the ONE and only reason I am specifically a Trulieve patient, is because of wonderful, caring and professional people like John Rodriguez. I am so lucky to have known many of the drivers since becoming a Trulieve patient, and they truly are the face of Trulieve for many of us who are unable to go to local dispensaries in person. The faces that deliver to me are a testament to hard working, empathetic people who are often unnoticed and undervalued. I wanted to say thank you to John, and all my delivery friends for being so human, so decent, and treating me with kindness and respect. John should be recognized, as he's been with the company for a long time and truly a valued employee. Thanks again John, and all the drivers/delivery people, for all you do to bring us Floridians our much needed medicine.
Gina L.
1618079372
Cozy friendly atmosphere and great people but Gabe is my favorite! I request him every time... He does a great job makes me feel welcome and puts a smile on my toddlers face every time
Doug O.
1617800336
My Wife and I love Trulieve! Customer Service is amazing. We truly like Matt and Will they assisted us in every area. They should be commended for their outstanding service
Chris B.
1617295274
Very helpful and knowledgeable with any questions you might have. Better prices on flower than some. And a great place for edibles and any kind of vape or wax u could want.
Canceled G.
1616868690
I came for a bag of weed and I got to talk to a pretty red colored hair girl who just seemed happy to get me were I wanted to be wanted to help me get some wax and all sorts of great great products to get right with. Sadly when I left I kinda wish she was coming home to lol after all are tolerance levels are just to dang high so we had that in common. Oh and if you can't tell they sell some good stuff!
DabCannabisMed A.
1615292268
The Trulieve in Pensacola is again my new favorite dispensary. My roommates told me the reason why this store is so much better now is because there is a new Manager and new employees. 🍀
Scubasteve S.
1614042444
Definitely an individual basis on whether or not you deal with someone who cares about their job here. Some interactions have been very pleasant and some not so much...Overall great medicine and good people.
William Lauren M.
1613170247
Everyone at this store has made me feel so welcomed. They knew about my disablity and helped my husband and I. They are all great, and I have been to several Truliefs. The manager Ashley was awesome and really understood. Then J ROD! J Rod, knew so much about my condition. He was awesome. There was a another lady a different time, I wish I remembered but 👌 Hands down this store is my favorite in FL.
Tiktok and roblox lover F.
1610195078
Perfect visit as always! The staff once showed their knowledgeability of their products and we're very nice and welcoming. I really enjoy coming yo this place. They've not once let me down. If you shop here, you are going to be very pleased.
Aneetra J.
1609946344
I love Trulieve . i love the comfort and variety of medicinal products it brings to Pensacola. What i don't love is the slow line they have. They have lil to none staff. They call you 1 by 1 . no respect for your time. You can hear them talking and laughing while you stuck outside waiting for them yo call you. This sucks. All in all products good but the staff and the flow of the store.... SUCKS BALLS
brigette M.
1609914186
Awesome staff! They are so sweet and helpful and everyone has a great attitude but had to drop them from 5 stars to 4 becasue there wait time has become a bit crazy (waited over 2 hours for a pick up) but i must say they do have the most potent products so complain all you want but there's a reason why we all keep coming back😉
Betty (.
1609619818
I see a lot of complaints about wait time, but I want to leave this review to say how amazing the customer service is. Sometimes waits just happen, and emotions run high, but Andrew is staff at this location that really shows calm and pleasant vibes during a mad rush before they closed for the holidays when people were pretty grouchy. He was making sure everyone was checked in and checked on and stayed cool tho whole time. Great job!
brigette M.
1608609666
Awesome staff! They are so sweet and helpful and everyone has a great attitude but had to drop them from 5 stars to 2 becasue there wait time has become outrageous (waited over 2 hours for a pick up) and they never have the product i want anymore sorry guys😢 had to switch up
Louise A.
1603840302
Carley took care of me yesterday when I stopped in to pick up an order she was very knowledge about the new products that were available. She helped me to know which medicine would suite the best. Also Johnathon was at the front desk and he was great at explaining to me about how to read the screen online, it was very confusing for me but he did a great job at showing me how to read it. I love this store the employees are always pleasant every time I go in. 5 stars
brigette M.
1603376146
Awesome staff! They are so sweet and helpful and everyone has a great attitude but had to drop them from 5 stars to 2 becasue there wait time has become outrageous (waited over an hour for a pick up) and they never have the product i want anymore sorry guys😢 had to switch up
Candice C.
1602664311
Went here for the first time last week and I must say I was very happy with the service. The food was yummy, loved the atmosphere, joints were delivered soon after ordered. Diego really made sure we had our best first experience. Will definitely come back and try the vegan nachos next!!
M S.
1602546575
Very knowledgeable and personable. The staff in the front to check in, as well as the staff who check you out. My first visit I learned so many important things because Christina helped to personalize my RX to my specific Medical needs. This experience has been life changing ! I have to add that Garrett is a great asset to the team here. He is extremely caring, understanding, helpful and professional. He helped me tremendously and I cannot thank him enough! He is awesome!
Amber J.
1602080201
Used to b the best Trulieve. Now the worst slow. Order always incomplete. Leaves one door locked when opening making patients walk around. Some people working their are rude and don't update about medication levels. Disappointing. Plus panhandling in the parking lot.
Danze 9.
1601579217
I get here at 9:20 to pick up the medicine and the lady at the front tells me it’s gonna be 45 minutes wait I say no problem I leave and come back, when I get back she tells me it’s gonna be 45 minutes again. Apparently these people don’t know what’s going on I’ve stopped tipping because obviously these people Don’t have any type of customer service when it comes to giving accurate information. I even tried to call the call center and they can’t even give me the right strains that are at this location!....The only reason I come here is because the product is great, other than that it’s like pulling teeth to try to purchase here!
Bekah C.
1601160637
Really excellent customer service, they are very patient and as accommodating as can be. I just wish they had better control over their inventory as they often run out of things that are listed on the website, so your best bet is to order ahead. The staff is so patient and happy to answer all your questions, can't recommend them enough!
Jerald M.
1601056249
I shop the 9 Mile store. Staff are great. I would rate higher but seems like Pensacola gets the shaft when comes to supply of flower, edibles and Charlotte's Web. I get promotional texts I cannot take advantage of because the dispensary does not have the stock.
Robert G.
1600565006
As an a physician and a patient and prefer the other Pensacola store on 1901 East 9 Miles Road. It was closed yesterday. Had to drive to the other store and the team there yesterday morning was moving faster than normal. After an early dinner tonight my family saw the lights on at the store on 1901. Trulieve please open that location as soon as possible. We miss that stores service.
Tatiana T.
1599949206
I had 4 online orders that got cancelled back-to-back because the product was no longer available. Decided to try placing a walk-in order, went in & told Andrew about my cancelled orders. He apologized & offered a discount, which I used to purchase flower in-store that day. I appreciated the way my complaint was handled. I don't expect perfection from anyone, but I expect to feel heard & Andrew met that expectation. It wasn't a hassle & my issue was rectified so I'm satisfied.
Jim L.
1599750140
I wish I could give a half star rating. The wait time is extremely long, been here over an hour. Also why do they expect to be tipped inside? I couldn't help but hear someone in the waiting line mention it and I agree we should not be tipping these people for our medicine. who tips their doctor?
Kim J.
1599750023
Don't waste your time waiting in this line. Also they expect tips inside. I'm sorry but I'm here for my medicine I'm not going to tip you darling!
James L.
1599749927
Never coming back! wait time is too long
kattzzzfl
1599318543
Won't be back. They told me 10 minutes for pickup. Have been waiting 1/2 hrs so far. There are much better choices in town.
Deborah H.
1599105074
I came in as a new customer, not even knowing what to do? Right away they were friendly , so kind . I felt like family . They explained everything to me. It was a lovely experience.
James M.
1599095024
Slant eyed but I'm not Asian. Slow ride and not hatin. Got to give Trulieve a five star rating because I am surely baking.
Kristen K.
1599077867
So great. They explained everything to me and were careful with covid protocol.
Theresa S.
1598742476
Personally a different selection but sell out fast on certain products call ahead I suggest to place order
Lisbeth H.
1598731370
Make you stand outside in the Florida heat, humidity & thurnderstorms!!!!!!!!
Neecee N.
1598588114
My first visit was not good. I ordered online but my order was missing more than half of it's items. Some were out of stock and some were just not there; one of the things that made it to me was wrong. A nice lady fixed the wrong item and promised a discount on my next visit but the truth is I have little trust in an ordering system that changes a confirmed order without notice.
Felicia M.
1598580558
The staff is so friendly. Eager to help. Awesome customer service 💯💯
sam N.
1598517647
Great people great product best in town. If you come to this place you know what good is like.
R C.
1598370788
The product is great but the website is very bad. It is so bad that I have quit doing business with them. I honestly think that there Internet specialist are sampling the products because they don’t seem to give a damn, or they don’t know what they are doing Rob
Jason C.
1598125143
It's far away from me, but they have a convenient process.
Shane C.
1598009550
Terrible Place to get Medical Marijuana...the environment reminds of prison, they are always out and have an in ability to fulfil orders. Try calling Trulieve, because you will wait 45 minutes to order on average. Don't use the APP because it is the worst APP ever, barely functions. The worst part is when things go wrong at Trulieve (and things go wrong almost every time I go) there is no one to complain to ,,,,TRUELIEVE DOES NOT CARE!
Calvert X.
1597985959
Read new update: Was pretty empty and got in and out fairly quickly. Staff is still a little more on the cold side not as welcoming and friendly as some of the other dispensaries in town including their new dispensary off of university they need some customer relationship skills at this dispensary.EDIT they reached out to attempt amends, never reached back to accept their ammend, but then just yesterday they went above and beyond and made for a great day! Great strides have been made in customer service thanks!
Marissa
1597738892
Very clean and professional atmosphere. The staff we're knowledgeable and helpful. Very much so enjoyed the quality of medical treatment and recommend!
Jim E.
1597408388
This place is a joke. Somehow their store and online inventories aren't synced, when you get there they don't have what you ordered. The workers are all nervous and jittery. It's unsettling to shop there. It's all signs of poor management, poor upper management. It's a good thing we have several other options!8/14/20: So, I sent them the e-mail they ask for. That was more than a week ago. I still haven't heard one word from them. It is obvious that they don't value our time or our business. Of course, that shows in their backed-up waiting room.
brigette M.
1597158395
Awesome staff! They are so sweet and helpful and everyone has a great attitude keeps me coming back every time!😉
Tina B.
1596754061
I love Trulieve! The staff is extremely nice & always so helpful. I have had a great experience every time I’ve been.
Brando M.
1596463754
Great selection and has more product than anyone in the area. Always! Easy location to find and park.
Jennifer D.
1596404639
Great first experience at Trulieve. Kaylee (sp) was very thorough and offered great guidance on dosing and overall expectations from the product I chose. Will definitely visit again. Thank you.
Jim E.
1596217557
This place is a joke. Somehow their store and online inventories aren't synced, when you get there they don't have what you ordered. The workers are all nervous and jittery. It's unsettling to shop there. It's all signs of poor management, poor upper management. It's a good thing we have several other options!
Dillon D.
1596153864
People are nice but I've been there 3 f-ing times and checked the website before hand to see if they're out which it never says they are, only to drive 45 minuets wasting gas and time after getting off work to find out they have no flower. There was literally no point in getting a medical card if I dispensary can't even keep flower stocked. It's a waste of money and a joke
Laura C.
1594948275
Service has gone down! I put in my order at 9 am, got my confirmation number, went to pick up, they said they didn’t get my order! SO DISAPPOINTED!!! They never ever have flower! You can check anywhere else in Florida, they have it! I can go to any other dispensary and get flower... RARE here! I have been disappointed by them so many times, I may never go back after today! Who cares if you have a confirmation number! I think all the employees and their friends get 1st dibs, leaves nothing for other patients!
cyndi W.
1594922718
Usually pretty good NOT TODAY. Placed online order drove there waited an hour to find our my order wasn't PROCESSED!!! FINALLY got in told they were OUT of what l ordered complained to cashier TA DA they found a smaller quantity than I originally ordered and at least I ended up with SOMETHING.
James W.
1594677689
Amazing customer service Very knowledgeable on the product and able to Answer any questions you have on the product
Penny K.
1594401594
This is only my 3rd time ordering from this company and most everything is great but the prices are high and the 1 thing everyone is after as soon as it comes in they only order a small amount so not many people get to it before it's gone AGAIN.. So I got up extra early and put my order in and got my order number and everything only to get up there and find out they are all out AGAIN and apparently my order was not one that got filled before everyone else took them all... So now I get to wait another whole week and hope Like hell my order goes all theway through this time...that need to change the ordering to 1 bottle of each strain per person on the truground as everyone is being greedy!!!
michael from the B.
1593834102
Very clean friendly and always at a professional level. Both stores in pensacola equal ratings . 👍
Mandy K.
1593463561
I shop here very often! Awesome staff! David Renfroe is a great salesperson! Best service ever!
Samuel J.
1593363963
Be careful this company does not do a very good job with their online ordering. Yesterday my wife tried to place an order and it timed out and cleared our cart on three different occasions. Then after finally placing the order my wife went to pick up the products. Y’all despised that her order didn’t go all the way through in some sort of way or another even though I have a confirmation. We have spent almost $4000 with this company in the past month and a half it looks like it’s time to take our hard earned money to somewhere who we will treat us better. That honors the actual discounts that we were given and not backs out on them because I don’t want people saving money.We highly recommended over a dozen friends to this dispensary I’ll make sure to remind them what kind of service I received today. The lady my wife felt with today was short with her and tried rushing her along. Check out Sulterra much better prices on I’m everything!
Mr. S.
1591810534
As a long-time customer at the 1st Pensacola location, I'd like to recognize Andrew as a customer-service standout. He's always cheerful, knowledgable and friendly. Faces have changed but I'm glad he's still there and he's one reason I continue to shop at Trulieve. He understands that we are patients, not just retail customers. Thanks to Andrew for his well-rounded approach to customer service.
M S.
1590363694
Very knowledgeable and personable. The staff in the front to check in, as well as the staff who check you out. My first visit I learned so many important things because Christina helped to personalize my RX to my specific Medical needs. This experience has been life changing !
Kelly L.
1589868245
Exceptional knowledge and service. My medicine was ready quickly. I felt understood and relaxed. Their products has truly helped ease my epilepsy.
Graham W.
1587592252
Watch out and make sure you look at what you buy before you walk out!!!!! So I have spent quite a bit of money here recently and received great product. When receiving my rosin this time though, one of the grams that I got looked like it had only a little over half of what was supposed to be in there. For $75 a g you would think it would be on point! If I was there management I would definitely keep a closer eye on the stock. My associate's name was Kelly
Dreama E.
1587098876
My favorite dispensary in Pensacola! The staff has always been friendly & they were knowledgeable too. They helped me tremendously on my 1st visit, way back when. They always have my favorites & I always leave pleased! Overall experience is always a nice one.
Robert S.
1586614040
Visited once. Did not like the check in or wait to get back. The staff was excellent. Answered any and all question willingly. Made me feel welcome. Purchased a few different products, all were phenomenal. Trulieve is in my top 3 dispensary.
Gabby L.
1585851117
This place is incredible, from the strain varieties to the staff. They are all very knowledgeable about the products and go above and beyond to make you feel comfortable and welcome. My canpay wasn’t working so the amazing, INCREDIBLY sweet Pat and Tevin pitched in $4 for the rest of my order, THANK YOU!!! I come here at least once a week and I’ve never been disappointed. Keep it up, Trulieve!
Calvert X.
1582917071
Was pretty empty and got in and out fairly quickly. Staff is still a little more on the cold side not as welcoming and friendly as some of the other dispensaries in town including their new dispensary off of university they need some customer relationship skills at this dispensary.
Calvert A.
1582917066
Was pretty empty and got in and out fairly quickly. Staff is still a little more on the cold side not as welcoming and friendly as some of the other dispensaries in town including their new dispensary off of university they need some customer relationship skills at this dispensary.
Making Life Easy With DMan W.
1582416843
I love coming here for my medicine really good selection of flower, But I really wish they had Super Silver Haze a lot more that is my #1 Flower. Clementine as a syringe is great combined with Super Silver Haze makes wonders work. That is very tasty and helps me out tremendously Thanks to Jaden S., Nicole, Rudy, Joey and the rest of the staff for all helping me make sure I can now relieve my pain. Thanks again Trulieve.
Rachel B.
1582037815
Trulieve Pensacola on N Davis:Shout out to IVAN MURPHY! This young man is very accommodating every time I go in. I have serious stomach issues and he has recommended many items to help me! Last time I went in he saw me and told me about a product that was really high in CBN( which I need). I ended up purchasing it with a little hesitation because of the price, but ended up buying it.:)This product is great it helps me all day, I haven’t had an episode in a week!!!! Thank you so much for introducing me to this great product..IVAN MURPHY NEEDS TO BE PROMOTED!! Great job!!
Mike
1581993128
I went to the new trulieve on 9 Mile RD in Pensacola. Very clean, larger than the Davis , Comfortable seating and the staff are excellent with knowledge of the cannabis products. The staff were smiley and very welcoming. Beautiful product area This is going to be my new store unless they don’t have a product that the other one has. 5 Stars would recommend No waiting, get on over there to the 9 mile store and see and experience what I did
Sara M.
1581742882
I enjoyed checking out the new location. U guys have the best flower. Billy did an awesome job educating me in the different products available.
Meagan H.
1579467069
Amazing dispensary!! Best one in the area, staff is very knowledgeable. Nicole and Catlin showed amazing customer service and they both were quick and efficient when I went to both of them!! Highly recommend!!
Shannon
1577882725
I love this dispensary. They always have flower and the products I need. They are friendly and knowledgeable and always helpful . Would recommend them all day!
Bradley K.
1562214100
They have great products. When you go there don't be in a hurry!! Typically you'll have to wait anywhere from 2-6 hrs before you're called back to actually get what you come for.
3119 N Davis Hwy
Pensacola, FL 32503
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TRULIEVE Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 40% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Once Per Year (Not Stackable)
- Veterans Discount: 20% Off ( Stackable Up To 30% Off)
- Seniors Discount (55+): 10% Off (Stackable Up To 30% Off)
- SNAP Discount: 10% Off (Stackable up To 30% Off)
- Birthday Discount: 25% Off Purchase (Not Stackable)
- Industry Discount: 20% Off on Tuesdays Only (Not Stackable)
- Pediatric Discount: 20% Off (Stackable up to 30% Off)
- Bulk RSO Discount: 10 RSO For $400 (Stackable up to 30% Off)
- Refer A Friend: Both Receive 50% Off
- Visit Trulieve’s Home Page
ABOUT THIS DISPENSARY
Trulieve, located at 3119 N Davis Hwy in Pensacola, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: $50 Minimum Order After Discounts, $15 Fee For Orders Below $100+, and Free Delivery For Patients 65+ Years Old With Minimum Order.
License Number: MMTC-2015-0005
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Trulieve is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Trulieve in Pensacola does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Trulieve
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Trulieve
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Trulieve in Pensacola online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 1349 reviews
Falon S.
1726745181
💚 I love to walk in this location and see local workers describing cannabis 🌿 to an amazing variety of people 🥰. This is the P-cola location to stop by (or order online 1st for reward pts 💰). I'd drive here rather than go back to 9 mile...it's way faster to just go in.💚 Prices went up this year on oils, vapes but brands like AlienLabs & Sunshine Cannabis in bud form can be purchased at decent prices. Especially if you need something small.💚 "Sweet Talk" Edibles - I've done a personal study with the 🍍 Pineapple RSO Sativa Gels & the Florida Orange 🍊 Sativa Nano Gels both help for daytime pain inspiration, hopelessness, anxiety, anti-inflammatory & more for getting up after a surgery.💚 I believe this is the Trulieve location delivering to North Santa Rosa... Thank you for delivering to the middle of nowhere! 😎✌🏻🌿
Melitta G.
1725807203
Absolutely wonderful experience and I recommend everyone come to this place for excellent products and service
Xiu L.
1723927940
Would have given them a 1 if their flowers werent the best in town. I went there 3 times just to use the new customer discount and I'm not going back. My last 2 visits they had a problem with my account that lead to me waiting over an hour both times. Plus the cartridges I got were faulty and they both had a leak.
Joseph P.
1719093259
I only put a five down because of a man named Matt that works customer service. He was absolutely awesome and extremely helpful! He went way above and beyond. I know they’re probably are a lot of Matt’s But this dude is awesome
Amber S.
1718755884
Do not visit this place. If you do, please do not let Jonathan wait on you! His customer service is very terrible! He clearly has a problem with a fiance assisting her man with selecting items, considering I have a card as well that was presented, and we live in the same household. He told me I wasn't a Caregiver to be assisting( but i am a returing customer with a medical card as well) Wow so he knows the learning disability as well that ones have just by looking at them????? This was a terrible response, considering I referred someone to this place. Mind you, I have frequently visited this place and NEVER had this problem and mind u I tip every time do to customer service. until Jason Jothan, whoever was there! And just off that one experience, I'll take my money happily to Cureleaf where their customer service is 100% better! One word truelieve Fire him! his sarcasm and rude remarks are going to stop your money from walking thru that door if he doesn't change that type of behavior! not to mention, he lied to my fiance and told him he did not have enough left in his prescription to get his purchase he said he could only get 2 of the 3.5 and made him put back 3 of his items , which he had not made a purchase on flower since the beginning of May. So we went to Fluent the very next day and was able to get the exact amount that was denied and the Fluent rep told him he had just as much the day before when he went to truelieve before he made the purchase with them 🤔 so not only did he deny a patient a right to get a medication prescribed he also caused his company to lose out on money. Makes you wonder how many others he's done this to, but I will never be back to this place again, especially if the company is allowing this behavior
Tyler C.
1716563473
Overall a good place to shop. I advise to not buy their edibles. They are made with concentrate and has butane in them. Eat three pieces of chocolate and you will start burping a nasty taste. That’s the butane. How do I know? I tried to make edibles with some homemade dabs
Will S.
1713647340
About the 20th time.I've gone drove forty minutes to pick up my medicine and they told me it's out of stock... After i've received a fulfilled order email. They also lied to me about my puffco which has a lifetime warranty through true leaves! Made me pay the difference after I got a discount on it.Originally purchasing it.They sold me a product that didn't work and then made me pay the difference telling me that they don't offer discounts anymore at all... Literally the next day they had thirty percent off puffco products... Needless to say, I will never shop here ever again.Nor will any of my friends or family.I will tell everyone that's place is a scam and liars 😒 not like they don't already know
Malcolm X
1713115341
I recently visited a cannabis dispensary and had a positive experience overall. The staff was knowledgeable and friendly, providing helpful recommendations based on my preferences. The variety of products available was impressive, with a wide range of strains, edibles, and concentrates to choose from. The atmosphere of the dispensary was inviting and comfortable, making it easy to browse and ask questions. The only drawback was the slightly higher prices compared to other dispensaries in the area. However, the quality of the products justified the cost. Overall, I would give this cannabis dispensary a 4.5 rating out of 5.
Jess B.
1712688475
I'm very excited and happy about the store coming to midway 💚 I look forward to the top notch brand service only Trulieve gives! Yay!
Catherine W.
1711472845
Last week I was assisted by Jonathon. He'll remember me, I was the customer with a black eye...anyway I've never been treated with more respect and compassion..I rate him 10 stars all day long!
Monica R.
1706569527
The associates were very friendly, courteous, and very knowledgeable. They also tell you about their customers' REAL reviews of their products. They will let you know about sale dates, future products coming and of course the place is very clean. Very well worth the 5 stars. Don't forget to tip! They earn it 🙂
Colten “KcJoKeR” M.
1704355797
They are good peeps , that won't let you leave without. Thanks to my dude muffin also finding deals . Everyone loves deals.... Keep up the good work and see you soon.
Mya V
1702835901
This is hands down the worst dispensary. I will never come back to this location regardless of deals or products. Trulieve is known for being incredibly slow and having lackluster customer service but this specific location is the most disorganized, poorly managed one I’ve been to in the entire city. While waiting I witnessed another patient be left off the waiting list due to the attendant forgetting to add them on. Then proceeded to tell the patient irrelevant information about why they weren’t being serviced immediately after the error was brought to the attendant’s attention. Walk-Ins were being serviced before express and pick up orders, patients walking in were serviced before I was despite waiting 29 minutes on a pick-up. Overall, this was an incredibly frustrating experience and was the first time I’d ever considered walking out of a dispensary.
Stephanie S.
1700847333
The last three times I’ve been there, Michael helped me. I cannot say enough good about him. He was very knowledgeable and is always so helpful!
Touche O.
1699661143
The environment, during my first visit, was very calm. The receptionist in the waiting area was very professional and very kind. She expressed genuine empathy when we found out the only ladies room was inoperative. The staff that actually did the dispensing was also very professional and attentive. This dispensary is very close to my home and because of the aforementioned reasons, I will be returning.
Amanda R.
1699138736
45 mins for a pick up order? Only one person in the back working? Come on corporate. Do better! Schedule accordingly.
Brittany N.
1697781108
This evening I went to pick up my order I placed 5 hours in advance. When I arrived I waited for about 45 minutes and was told their systems were down. I understand things happen out of our control but I had been noticing employees leaving and patients were getting curious, they didn’t decide to tell us after this was a known issue for quite some time. I have worked in customer service for 10 plus years and transparency is important in customer service. We were told that they had no idea when it would be back up and running could be 5, 10, mins or even an hour before they might resolve the issue. The issue I have is there was no apology for the inconvenience, it seems to be very disorganized in this dispensary, and the security guard that was working tonight is extremely rude and made unnecessary comments when I asked a simple question he even had the audacity to tell us “Well if you’re able to hold off on your order till tomorrow you can come back” after I had been waiting an hour by that point. The nerve of that security guard to tell a patient that DEPENDS on her medication blew me away. The lady with the Spanish accent that was checking patients in was announcing to the entire lobby how Trulieve is neglecting their employees, cutting their hours, making it not based on patients needs. Very disappointed.
Mollie
1696463153
Very busy. Somewhat snotty staff. Not all, but most have a behavior kinda reminds me of the bad cheerleaders in high-school. Like, they feel some kind of power, because of their position and treat sick patients like less than them. Been there 4 times. This is the feeling I get from most their staff. I usually go to Panama city truleive....super nice, respectful, helpful,kind. I'd recommend going to that location instead, if you are choosing between the 2.
Falon S.
1694970513
Danny was the best help that could've been on a day like todayIt was the day after my brothers funeral and after a day previous day of going through it, she knew exactly what I needed to help day and night. Thank you from the bottom of my heart. You have knowledge and passion of what you sell and take care of the patients you server. So happy to see you here trulieve! Couldn't have came at a better time!
quentin W.
1694818738
Good products knowledgeable staff, but the wait time kills all that. I went in there today. I was the only one in there. I wound up leaving, 35 minutes later with nothing, if you’re in a rush, don’t go here.
Jeremiah Z.
1691789809
Wonderful dispensary with top caliber products. Being the only location for Truelieve in Pensacola you are likely to wait up to 1 hour if you do go here. On this note, I do notice quite a bit of turnover in staffing and a lot of staff stating they are being trained for new stores in the local area.
Labor T.
1691429997
The first time being and the worst experience. Lazy security and workers. I place a performer and recieved a text that it was ready and still had to wait another hour and a half. He said we get real busy and there was 2 people in the room
Joel O.
1691365348
Why is it that you literally can NOT get anyone on the phone. I've tested the theory for. Week straight now. I've called over 500 times. Every single time the message I got was "no support agents are available, please call back later". So apparently Trulieve hasn't had an available support agent for a week straight and every time I ever called previous to my experiment. They treat their employees like dogs, they mix up prescriptions and will give you someone else's script which as we all know, can have your card taken. I have friends within the dispensary that have told me the way they are treated and receive pay cuts. This place is an absolute nightmare. All I can hope is that this place has its license pulled
Theron G.
1690852740
Absolutely the worst dispensary you can choose. Rude customer service, low quality products, don’t respect reservations and pickup times etc. unfortunately it’s the stereotypical “potheads” running the place. And there isn’t much of any sign of actual “Managing” of the business going on. Sucks cause this is my closest local shop. But choose to go out my way for a better experience.
Kelly
1690825818
Update: I had a delivery go flawlessly. I received the 50% discount they were offering. When an order is placed the date that seems to matter is when the delivery person checks out. If that date is after the sale ends there might be a price issue. Their products work SOOO well for me it's absolutely worth forging a symbiotic relationship. -- Thanks Trulieve, for the response, concern and excellent products.(Original review): I agree with other reviews. The business model is terrible. It might have worked in the beginning, 7 years ago. They're always understaffed and have a greeter doing nothing. They could be dispensing express orders for example. But no. Just wait and wait. No drive thru either. Be careful if you use deliveries. They'll reschedule your delivery and be prepared to argue about discounts (they try to not give them to you) when the delivery arrives. All that said... It's a shame. IMO they have the best products and choices around. Give them a shot, just don't be in a hurry.
Michael S.
1690647991
Great products but consistently awful wait times unless you come at random hours during the weekdays. Current experience:10:53 a.m.: Sign in for express pickup with a “9 minute wait time”10:53 a.m.: gets notification trulieve is ready.**rushes to trulieve since it’ll kick you out if you aren’t there right away.11:25 a.m: still waiting but forced to be here since express isn’t actually express.**sits in lobby wondering why I was rushed to sign in a second time and when I will actually get my order. Don’t hold your breath
Julie K.
1690039415
I was trying to order one of the deals on the flyer for the deal of the weekend. And it was a big ordeal, they didn't know anything about it. The manager got involved, no one could tell me her name. She was very rude and when I told the unknown named worker. This was on Davis highway in Pensacola did. I didn't like the way she treated me. He said he didn't agree with me.
Dion E.
1690010140
First off, I would just like to say that this negative review has nothing to do with the employees working in the store, but rather the company itself for consistently making them work severely understaffed. You would think this BILLION DOLLAR company could afford to properly staff their dispensaries so that people didn't have to wait 2 hours to pick up their orders, and to treat their employees that break their backs to earn them that money a lot better so they are not working like horses and so obviously miserable. And if they can't afford it, then how are they affording to open more stores? That right there is nothing but corporate greed, and is what's wrong with America! Get your act together, Truelieve, and treat your employees and customers who bring you that money better! Absolutely disgraceful!
Kelly S.
1689956921
Wait was long, which is known. There was no one else there and I pre-ordered online at least an hour before I went. Called me Jessica, didn't know I was a pick up, didn't have my order ready, i told him they called me because they were out of a strain I ordered and it needed a replacement, he did not understand simple english, took my money, then told me my reqs were short, modified it, had me so frustrated I used my 60% first time discount on a $30 order, he was not pleasant to deal with then the girl at the other register was having a fun conversation with another customer discussing their "street dealers". It was very unprofessional and very unpleasant environment. I doubt I'll go back.
Matthew P.
1689126042
Within the past 6 months I moved from Fort Walton Beach to Pensacola. In FWB, Trulieve is big, beautiful, and clean. The Trulieve on N Davis is much smaller than it appears on the outside. The staff was nice but the building's interior greatly lacks eye appeal. The $45 ounce of ground was sweet though.
E J
1685754664
This place is the worst. I have a horrible experience every time I come. Front desk is always rude, dismissive and usually on their personal phone. Workers rarely work and spend most of the time chatting and goofing off. There was one person in front of me, empty parking lot and I still waited 45 minutes while the employees had a little party in the back and treated me like I was invisible. I’m done with this trash dispensary. Sunburn and Growhealthy are way better in quality and customer service.
Logan K.
1683941807
I’m never coming back to this particular trulieve ever again. This trip I ordered 6 hours before I got their and I ended up waiting for 2/1/2 hours. It’s unacceptable and they didn’t tell me they were understaffed and would take that long when I checked in. It’s amazing any other dispensary in the area is no more than a 30 min wait even on busy days. I highly recommend not wasting your day coming to this place.
Will L.
1682636951
Just wanted to say thank you to the staff for helping me with my order today. Will was the associate who took his time explaining choices and devices I wasn't familiar with. Just a positive shopping experience, and nice to know the associates at this store were so patient and kind. The girl doing pickup orders also came by to offer assistance how to pre-order and come in and pick up saving time. Lightning hit the building and knocked the power out,but back up generator kicked in and I was able to process my order . Much appreciated.
Amy M.
1680306522
Sat in the main lobby for 45 mins. Then got a text saying sorry we missed you. When I asked why I received that text I was informed that they called my name "while I was gone" I never left the waiting room. I'd hear my name sitting in the same room it's being called in. Tony was amazing tho, he's the only reason I gave 2 stars I was going to give 1 but he was super nice and helpful.
SHELIA L.
1677376113
Frustrated with the time it takes to have an order filled at the 9mile location. I placed an order 6 hours ago and am still waiting to hear anything. This seems to be a common occurrence at both Pensacola locations unfortunately. Then they usually call to inform you they no longer have what you ordered. Love the products but the organization and customer services definitely need work.
K M.
1671549729
Do not go here, if you are in a hurry. Even if you order online! I don’t know why, but this Trulieve seems to take 10 times longer than any other Trulieve I’ve been in the state of Florida (>5). I try to be polite, and they really could care less. Absolute slowest dispensary. If you order online, you better stay on top of it because you’ll be lucky if they call you to tell you if it’s ready… or if they’re out of what you’ve ordered. To contact somebody at the local store is not existent. Then when you go to pick it up, you have to check in twice, once online and once in the store and then wait just as long as the people who just walked in-what’s the point of a check in system??? prepare to lose an hour or more of your time. They never ever seem to be staffed enough. Worth the drive to go to nine Mile…
Justin W.
1670528366
Ashley Sue is amazing, as always. She never fails to fix any problems that may arise with products and/or staff. She goes out of her way to help patients in any way she can. Carlos is cool, too. Always very friendly and easy to deal with, eager to help customers. I wish that Trulieve on Nine Mile had customer service anywhere near as good. Staff is usually rude there. Have had several bad experiences. I live close by on Nine Mile Rd but regularly make the trip to Davis Hwy instead because they're that much better than Nine Mile. Definitely worth the extra time and effort to be treated better.
Arty the S.
1669082833
Never delivered my order (that was delayed three times) and never contacted me about it. This store is run in an unprofessional manner and should be avoided at all costs. Make the trip to the Fort Walton Trulieve, or go to one of the many alternatives nearby.
Rayshawn S.
1668432666
Update: Another 2 weeks has pass and no one has contacted or followed up with my concerns or issues that has been going on with staff. Businesses like TL don't care about losing people like me. But if more of us made a decision to not let company's treat us however maybe businesses would be more diligent in customer service. Products are amazing but integrity and client services is not.Prior review:Although I'm not one to typically leave reviews the experience with TL is at max mediocre. The customer service is hit and miss. Managers say they will call you back due to an issue with their staff and don't. They have staff that are not on the same page and discusses staff personal business. My overall issue is Customer Service and how they deal with medicinal clients. And I'm sure I get labeled difficult but I just believe in a standard of how you deal with people. There have been complaints, notes, suggestions and it goes on deaf ears. The prices aren't the issue but respecting, communicating properly, following through is.
Rayshawn S.
1667052144
Although I'm not one to typically leave reviews the experience with TL is at max mediocre. The customer service is hit and miss. Managers say they will call you back due to an issue with their staff and don't. They have staff that are not on the same page. My overall issue is Customer Service and how they deal with medicinal clients. And I'm sure I get labeled difficult but I just believe in a standard of how you deal with people. There have been complaints, notes, suggestions and it goes on deaf ears. The prices aren't the issue but respecting, communicating properly, following through is.
Erica S.
1666737385
Today was my third trip to this particular location & as always, my experience was amazing. They always have great sales & a good variety. I was helped by Yahiri & she went above & beyond to make sure I was able to get what I needed. Definitely one of my favorite stores. 😍
Christian
1665423885
Website will not load, have been trying on and off for 2 hours now. I honestly wish this company would leave the Pensacola market so any other company could take over. Even when i have been able to place an order in the past, 4/5 times the items I selected were not available, and just a heads up you will not be alerted until you arrive at the store. Good riddance. This is officially my last attempt at trying to deal with Trulieve and felt i would let others know there are much better options in the city.
ginger E.
1663549342
I had the best experience tonight! Shakira and the lady working in the front desk are awesome. This is definitely the better location of the 2 in Pensacola. If you guys had more people on your staff like those 2 ladies, you would definitely see a better profit. Thanks again ladies
C M.
1661727292
This is a great one stop shop for all medical marijuana needs. Best THCA hands-down. I also love their concentrates in general. The staff is friendly and always helpful, making sure I choose the right product for me. They seem to always have everything and they're products are premium. Best gummies ever! Trulieve never disappoints! My go-to dispensary!!!
steven R.
1661391255
This store needs to seriously figure some things out. The products are good, the wait time is insane, and the employees can be quite rude if you even ask about it. They need a new system to handle the volume at this store. There should be no reason a patient should have to wait 45 min - an hr for an express order.
David A
1660084784
Placed an order on the way there, arrived to find out the items on the website wasn’t updated. I asked about replacements and all of those were sold too. 3/4 of the flower on the site was sold already. Update your site and stopping selling product before orders are filled. I’ve never had this issue at the 9Mile location.
Chris W.
1659484253
So I go to this Pensacola location and they sold me an open bottle.... I get home and there's a Lil whole in the seal so I took it and checked it... supposed to be 3.5. but was barely 3.0, will definitely never use the Pensacola location.
Destin2begrt
1659106595
They give the good flower to people they know are keep it for themselves.. we out they be lying.. red hair manager always lying.. only time I got good flower is when the black guys check me out
Linda C.
1658605341
I have seriously decided that going to the Davis Hwy Pensacola store is not good for my mental health.The wait times are Always over an hour, and when you finally get back to pick out your product....there was so much indesion whether they even had what I was asking for. I was in the back almost as long as I had to wait. The worker kept running in the back to checkand it would take him. forever, I new more about their product than most of the workers? It's not good,! Product is great, but the service was not!
J Rosado (Pensacola C.
1658072528
Great selection, great deals, terrible customer service! If you want to go somewhere where they act like they are doing you a favor, and where you can wait forever and watch people who came in way after you get taken care of first, then this is the place. It doesn't matter whether you are there to shop or pickup, they pick and choose who they serve and how they serve. The majority of the times I have been there it has been terrible!
Kelly P.
1656539623
The products are great. Staff is fine. Why the long wait!? There are many other dispensaries in town and none of them have patients waiting 30+ minutes in the hallway for an “express pickup.” The Waitly system is not mobile friendly.
Mr W for C.
1656538044
The absolute slowest place I have witnessed from Pensacola Florida to Los Angeles California. Like frozen molasses moving uphill. All the other dispensaries are fast just trulieve. Won't ever come back. I would rate negative stars if I could.
Chris W.
1655115369
So I go to this Pensacola location and they sold me an open bottle of flower .... I get home and there's a Lil whole in the seal so I took it and weighed it... supposed to be 3.5 grams but was barely 3.0 grams.... will definitely never use the Pensacola trulieve ever again!
Kathy C.
1654643943
I would give it no stars if I could. These stores in Pensacola usually have the worst customer service and the lines are handled badly. As soon as the store I’ve been going to starts bringing in the product I use, I’ll stop coming in. I’ve been to hole-in-the-wall bars better than these two places!
Deborah K.
1652542536
This is about the delivery system in Fort Walton Delivery, I called and made a $254 order so the girl gives me a price that's so out of the ballpark with discounts and stuff that I questioned her. I asked her how she came up with that she said she took the 20% off of the total then took 10% off of the remaining total and then because it was under $200 added the $15 delivery fee. This is not the way it works. For one the delivery fee is already waived because of the total purchase was over $200. 2. you take the whole 30% off of the $254 total so I don't know who works over there in Fort Walton for Trulieve but they need to be retrained and learn their mathematics. When I disputed the way she was calculating she wanted to argue so I just wanted to cancel my order and I hung up.
Michael E.
1652489280
I have a preference to treat my military disability and I sometimes have problems finding it. Well, associate Madison at Pensacola dispensary was able to locate it and went above and beyond in helping me. She also was able to inform me of some very helpful info. She is tops in my book…
Nicole J.
1651953914
The prices are a little pricey. However there are usually good deals coupons to use if you shop wisely. However they do not keep well stocked items but their refund policy makes up a lot also the lack of quantity the quality is so good I think their concentrates are the best out of all the dispensaries here
Amy H.
1650466301
Staff are always wonderful, but the inventory is always lacking and/or quickly sells out and the process to order, notify or pick-up is a big mystery and changes. Couldn't check out at all last night and I tried repeatedly until midnight (4 hours total). This morning when my cart was still intact, guess what? They were now out of stock of many items. When I get here to pick up, I am put on the list, but was told she couldn't gaurantee I would be texted to come inside when my order was ready - which is normal. My other option? To stand or sit on the floor for the next hour or so in a room of 45 plus people to make sure I get my order. It has to be picked up by 1:00 pm. I am so done with Trulieve. Hire a competent IT manager for God sake! Website problems should be the exception and not routine. There is no excuse. Whenever running any sale or promotion, a professional company make efforts to address any potential problems BEFORE they happen.
Madeline R.
1647981755
Great price on shake!! Excellent service from Sabrina. I am using a cane to walk and she helped me. Sabrina also was very quick to find what I needed.
Carolyn B.
1647621714
I have been exclusively filling my prescriptions with Trulieve since 2018. My husband and I have always received courteous service; even when there is a longer wait than normal, they ALWAYS make up for that once it’s your turn. They take their time with you and give you great customer service. A few days ago, we had the pleasure of being ‘taken care of’ by Ms. Aryan at the Davis Hwy location. She was awesome, fantastic personality; she made sure we left HAPPY. She’s a great asset!!!
Howard T.
1647459310
Love truelieve... If you create an account just allow notifications and you'll pretty much get some sort of sale each day. Like flash sales etc.. you'll definitely save money and have plenty of choices to choose from.
Thomas Lewandowski (.
1645924197
At one point I wasn't happy with the customer service but they have redeemed themselves within the last few months and the quality of flower has improved as well.(UPDATE )Bob was very helpful today got me just what I needed and even some Purple Crip👾🤤 keep up the good work. (2nd UPDATE) Just saw Carlos at the Davis location ( he was very helpful as well) and got me some Cherry 🍒 Punch 👊 it looks wonderful 👏 ! Thanks Trulieve. (Third update). Well recently over the last few months I've noticed every time you place an order when you get to the dispensary they don't have the products that they had listed online. I'm sure with the money Trulieve is making they can get a new system to have correct Updated information as close as possible. I live on the west side. Neither one of the dispensaries are very close to me. So when I spend gas money to go up to the dispensary to get a product that I was told online they had I'm very angry when I realize they don't have the product and the employee tells me that they haven't had it in 2 days. You can't update your website within two days to have the correct product available. This is pitiful so because of this I'm taking away two stars from my review. Fix this Trulieve you have the money to do it!! Very frustrated. Check me out on (Eternal Escapades )YouTube!
Alaska Too S.
1645406561
The staff was super nice and helpful. I got in and out rather quickly as a walk in on my first visit. I also think the that the fact that you can return something if it's not working for you is AWESOME!!
David D.
1644768383
Shout out to Nicole K for my order always being correct and if something is out of stock making it easy to switch, add, or change my order. Have had some issues with delivery and orders in the past but when I get a confirmation from Nicole K I know it will be correct. I remember when she worked the front as a budtender and she was always super knowledgeable about the products but I'm glad she's working with online orders now. Thank you truelieve, Nicole K, and all the growers putting out amazing products to patients in need. much love have an amazing day everyone.
Nick H.
1644540454
Very helpful and knowledgeable staff, answered all of my questions and gave me great recommendations.Edited 2/10/21: I guess it's partially due to the staffing shortage and the pandemic but there is no stop problems at this location now. Between the long wait times, inaccurate website showing items they don't have, and a waiting app (Waitly) that always messes up the timing of the messages this place is hit or miss most of the time...
Maricela G.
1644014314
Im a New patient and this was my 1st time at any facility I handed over my license to the employee at the front desk and never got it back. After calling numerous times they simple said they don't have it. Iv had to file a report with the police department.
Debby T.
1641942008
She rocks it love you..... awesome employee best crew ever. Always a great time
Danielle
1641608718
The staff is super friendly and very helpful. It was my first time being in this location and Sabrina was very informative and helped me find everything i asked about and helped me feel comfortable with my very first time being there.
Karl L.
1641179489
This is the only business in the state of FL (including my doctors office, when I had my surgery) that doesn’t honor my medical mask exemption from my doctor… I was told they are a “Private Business” and are allowed to refuse service to me for this. Corporate offered no assistance when I reached out either. I’ll shop at MedMen. Their staff is much friendlier, and they honor my mask exemption… ✌️
Wayne W.
1638888013
The Pensacola Trulieve location is really clean and nicely setup. My first visit and I'm thankful that James my Budtender was there to guide me through all of the things I knew nothing about.. All of the people I dealt with there, went above and beyond. Keep up the good work.Thanks for all the help
Sean H.
1638682403
Awesome place with awesome staff. Never too long of a wait. Gabe and Carlos have always been good to me. If theres ever an issue or problem with an order, they will help you with the best they can.
Jason W.
1638246018
I do believe they try to be understaffed. Hire folks for a separate consult area if need be or hire more counter help. Ain't no way you can't afford it. It's a shame to have some quality product but the wait time is NOT worth it. Losing money left and right and I watched it happen..
Rachael
1637448005
Great staff!! Friendly Professional and KnowledgeableAlways great deals and sales.Sweet deals
Russell M.
1635369039
I get constant excusses , sir your order didn’t go through, then I show them it did with a email. They then made me wait 30+ minutes, but I shouldn’t have needed to wait at all. Then they insisted they made me a order and then made me sit back down and wait longer. I have gut pains, sitting in uncomfortable chairs is not good for me, it’s why I place my order online. ***Edit***It has been a long time since I wrote this, I just changed it to a 4 star rating. Reason being I remembered I wrote this review when there was only one store, since adding new store and new ways of operating things have gotten a lot better. Only place I go anymore.
Samuel G.
1635088409
The staff met me with a friendly greeting. The store has a wide selection of products, and a variety of deals. Sabrina is quite knowledgeable. She is also patient. Sabrina took the time to answer my questions, which had her running laps around the store! I will return. Thanks.
Lunar T.
1632774718
Great experience. Had a lil bit of a wait but that is to be expected. But all the staff are super nice and informative and do their best to take care of you! 100% recommend
DREA DE C.
1632773921
Sue the company receptionist was amazing. She showed outstanding forms of true compassion while solving my delima. Because of her I left with my original order. Almost thought I was going to have to refuse part of the sale. Thank you Sue for making me feel like a valued customer.
christina M.
1629474531
Huge shout out to Devon at the Davis hwy Pensacola location! He’s so knowledgeable and kind. Always the best customer service from him and frankly everyone there is great. Products are always the BEST at Trulieve, hands down. From flower to vape they have the best quality medicine. Thank you!!!
GIG Terry J Sayles S.
1629412457
This place is the bomb, the staff was very pumped up and it cares over to the customers! They are willing to explain all the products to you and offer suggestions on what is designed to help with whatever your condition is. It is well worth the drive.
Emily R.
1629215724
Went to Trulieve with a friend of mine who has terminal cancer - she's looking to get a medical card & wanted to see what products may be available for her. Jodie @ the 9 Mile location went above and beyond - took so much time explaining her experiences & suggestions for future care. She was empathetic and knowledgeable ~ couldn't thank her enough for her time and recommendations.
C M.
1625771933
This is a great one stop shop for all medical marijuana needs. The staff is friendly and always helpful, making sure I choose the right product for me. They seem to always have everything and they're products are premium. Best gummies ever! Trulieve never disappoints! My go-to dispensary!!!
Dawn S.
1624377630
Sabrena is one of the most amazing people I’ve ever met! She is the sweetest most compassionate lady! From the first time I met her I felt like I’ve known her forever! She was very informative, helpful, and just makes my trips to Trulieve something to look forward to! Also, Sarah has been very helpful and so kind as well! These two ladies are huge assets to this Trulieve store!
Shirley G
1623781306
I had a awesome experience with Tiffany today, she was very knowledgeable! Thanks for all your help. If want great customers service please visit this location.
Justin S.
1622833233
Love love love Trulieve. I am more than taken care of upon every visit and today I was greeted with the most wonderful TruHost in Nikki. She greeted me warmly and made me feel right at home immediately. The rapport between patient and host is extremely important and Nikki was just simply fantastic, best ever. Thank you to Trulieve for always the best customer service and experience.
Susan
1622517241
So thankful today for my delivery guy, John Rodriguez! How someone makes you feel, is what you carry with you, and I can tell you guys that the ONE and only reason I am specifically a Trulieve patient, is because of wonderful, caring and professional people like John Rodriguez. I am so lucky to have known many of the drivers since becoming a Trulieve patient, and they truly are the face of Trulieve for many of us who are unable to go to local dispensaries in person. The faces that deliver to me are a testament to hard working, empathetic people who are often unnoticed and undervalued. I wanted to say thank you to John, and all my delivery friends for being so human, so decent, and treating me with kindness and respect. John should be recognized, as he's been with the company for a long time and truly a valued employee. Thanks again John, and all the drivers/delivery people, for all you do to bring us Floridians our much needed medicine.
Ashley H.
1621777335
I am personally impressed by the changes I’ve seen in the attitudes and overall respect given by employees! It’s so refreshing when you can order and pickup your medication without hassle or grief. It’s relieving to order your prescription and actually have it filled. The organization and time management demonstrated during 2021 has been a complete turnaround from the previous years. I am going to say that the customer service given by Angela S. and Matt S. Is an asset to your team they both go above and beyond and are greatly appreciated.
Mr. S.
1620092963
Recently placed an order that did not get filled. The short story is that the issue was resolved by going to the store to speak with someone.. Fortunately, I spoke with Carly who resolved the issue calmly, courteously and above all, she was professional.To be fair, the location's customer service and efficiency have greatly improved in recent months. Thanks again to Carly for a positive patient experience.
Perdido River fungal research C.
1619042483
4/21/2021 I've had it with this company, it's not the local dispensary but the company as a whole. Why is this company opening new stores before they can supply the stores already open? They keep blaming everyone but themselves, I'm told labs aren't moving fast enough or some other excuse,, but it's funny other dispensaries aren't having these issues. I still cannot get what I order, there's always some excuse as to why my order didn't go through after I received confirmation. It takes over 3hrs for someone to tell me my order was canceled or to get someone on the phone. Customer service is the WORST!!!!7/16/20 Multiple times I've placed orders only to be told hours later that they no longer have what I ordered or that the order was lost all together. Today, I placed 2 online orders, both said that the order was successful but no confirmation text was ever received by me. So, I sit and wait 45 minutes for a representative to chat online, no one ever answered after waiting for an hour.I decided I would give them a call, after 57 minutes someone finally picked up only to tell me that neither order was received and I will have to wait another week once again to get what I want. For the amount of staff on site things move awful slow as well, not to mention that Northwest Florida seems to be left out of Flower compared to Central and South Florida, what's up with that?
Cici L.
1618721081
I went in and Gabe was amazing! Answered all the questions I had and helped me understand better than any one else ever has! Sweet tattoos too! If anyone has questions I say go to Gabe! I’ve never had a bad experience with Trulieve but the other day when I went in for my pick up it was the best experience ever. Thank you Gabe!
Manny A.
1618433983
Night and day of how it was compared to my last visit. Which was over a year ago. Staff is friendly and helpful. If they don't have an answer for you, they'll seek assistance or research it with you. Dawn, GM, super friendly and knowledgeable. Definitely rekindling my Trulieve relationship. Thank you Dawn and Lexis. I believe that was her name.
Angelika W.
1618320768
When I got there, I was a new patient and didn’t know anything. The people at the front desk helped with everything I needed. I only waited a couple minutes and was called back. William and Gabe were the awesome guys that helped me! Both very knowledgeable and helped me get something that fit my needs! Also had follow up questions, and Gabe answered them with ease! Thanks, guys!
Susan N.
1618249606
So thankful today for my delivery guy, John Rodriguez! How someone makes you feel, is what you carry with you, and I can tell you guys that the ONE and only reason I am specifically a Trulieve patient, is because of wonderful, caring and professional people like John Rodriguez. I am so lucky to have known many of the drivers since becoming a Trulieve patient, and they truly are the face of Trulieve for many of us who are unable to go to local dispensaries in person. The faces that deliver to me are a testament to hard working, empathetic people who are often unnoticed and undervalued. I wanted to say thank you to John, and all my delivery friends for being so human, so decent, and treating me with kindness and respect. John should be recognized, as he's been with the company for a long time and truly a valued employee. Thanks again John, and all the drivers/delivery people, for all you do to bring us Floridians our much needed medicine.
Gina L.
1618079372
Cozy friendly atmosphere and great people but Gabe is my favorite! I request him every time... He does a great job makes me feel welcome and puts a smile on my toddlers face every time
Doug O.
1617800336
My Wife and I love Trulieve! Customer Service is amazing. We truly like Matt and Will they assisted us in every area. They should be commended for their outstanding service
Chris B.
1617295274
Very helpful and knowledgeable with any questions you might have. Better prices on flower than some. And a great place for edibles and any kind of vape or wax u could want.
Canceled G.
1616868690
I came for a bag of weed and I got to talk to a pretty red colored hair girl who just seemed happy to get me were I wanted to be wanted to help me get some wax and all sorts of great great products to get right with. Sadly when I left I kinda wish she was coming home to lol after all are tolerance levels are just to dang high so we had that in common. Oh and if you can't tell they sell some good stuff!
DabCannabisMed A.
1615292268
The Trulieve in Pensacola is again my new favorite dispensary. My roommates told me the reason why this store is so much better now is because there is a new Manager and new employees. 🍀
Scubasteve S.
1614042444
Definitely an individual basis on whether or not you deal with someone who cares about their job here. Some interactions have been very pleasant and some not so much...Overall great medicine and good people.
William Lauren M.
1613170247
Everyone at this store has made me feel so welcomed. They knew about my disablity and helped my husband and I. They are all great, and I have been to several Truliefs. The manager Ashley was awesome and really understood. Then J ROD! J Rod, knew so much about my condition. He was awesome. There was a another lady a different time, I wish I remembered but 👌 Hands down this store is my favorite in FL.
Tiktok and roblox lover F.
1610195078
Perfect visit as always! The staff once showed their knowledgeability of their products and we're very nice and welcoming. I really enjoy coming yo this place. They've not once let me down. If you shop here, you are going to be very pleased.
Aneetra J.
1609946344
I love Trulieve . i love the comfort and variety of medicinal products it brings to Pensacola. What i don't love is the slow line they have. They have lil to none staff. They call you 1 by 1 . no respect for your time. You can hear them talking and laughing while you stuck outside waiting for them yo call you. This sucks. All in all products good but the staff and the flow of the store.... SUCKS BALLS
brigette M.
1609914186
Awesome staff! They are so sweet and helpful and everyone has a great attitude but had to drop them from 5 stars to 4 becasue there wait time has become a bit crazy (waited over 2 hours for a pick up) but i must say they do have the most potent products so complain all you want but there's a reason why we all keep coming back😉
Betty (.
1609619818
I see a lot of complaints about wait time, but I want to leave this review to say how amazing the customer service is. Sometimes waits just happen, and emotions run high, but Andrew is staff at this location that really shows calm and pleasant vibes during a mad rush before they closed for the holidays when people were pretty grouchy. He was making sure everyone was checked in and checked on and stayed cool tho whole time. Great job!
brigette M.
1608609666
Awesome staff! They are so sweet and helpful and everyone has a great attitude but had to drop them from 5 stars to 2 becasue there wait time has become outrageous (waited over 2 hours for a pick up) and they never have the product i want anymore sorry guys😢 had to switch up
Louise A.
1603840302
Carley took care of me yesterday when I stopped in to pick up an order she was very knowledge about the new products that were available. She helped me to know which medicine would suite the best. Also Johnathon was at the front desk and he was great at explaining to me about how to read the screen online, it was very confusing for me but he did a great job at showing me how to read it. I love this store the employees are always pleasant every time I go in. 5 stars
brigette M.
1603376146
Awesome staff! They are so sweet and helpful and everyone has a great attitude but had to drop them from 5 stars to 2 becasue there wait time has become outrageous (waited over an hour for a pick up) and they never have the product i want anymore sorry guys😢 had to switch up
Candice C.
1602664311
Went here for the first time last week and I must say I was very happy with the service. The food was yummy, loved the atmosphere, joints were delivered soon after ordered. Diego really made sure we had our best first experience. Will definitely come back and try the vegan nachos next!!
M S.
1602546575
Very knowledgeable and personable. The staff in the front to check in, as well as the staff who check you out. My first visit I learned so many important things because Christina helped to personalize my RX to my specific Medical needs. This experience has been life changing ! I have to add that Garrett is a great asset to the team here. He is extremely caring, understanding, helpful and professional. He helped me tremendously and I cannot thank him enough! He is awesome!
Amber J.
1602080201
Used to b the best Trulieve. Now the worst slow. Order always incomplete. Leaves one door locked when opening making patients walk around. Some people working their are rude and don't update about medication levels. Disappointing. Plus panhandling in the parking lot.
Danze 9.
1601579217
I get here at 9:20 to pick up the medicine and the lady at the front tells me it’s gonna be 45 minutes wait I say no problem I leave and come back, when I get back she tells me it’s gonna be 45 minutes again. Apparently these people don’t know what’s going on I’ve stopped tipping because obviously these people Don’t have any type of customer service when it comes to giving accurate information. I even tried to call the call center and they can’t even give me the right strains that are at this location!....The only reason I come here is because the product is great, other than that it’s like pulling teeth to try to purchase here!
Bekah C.
1601160637
Really excellent customer service, they are very patient and as accommodating as can be. I just wish they had better control over their inventory as they often run out of things that are listed on the website, so your best bet is to order ahead. The staff is so patient and happy to answer all your questions, can't recommend them enough!
Jerald M.
1601056249
I shop the 9 Mile store. Staff are great. I would rate higher but seems like Pensacola gets the shaft when comes to supply of flower, edibles and Charlotte's Web. I get promotional texts I cannot take advantage of because the dispensary does not have the stock.
Robert G.
1600565006
As an a physician and a patient and prefer the other Pensacola store on 1901 East 9 Miles Road. It was closed yesterday. Had to drive to the other store and the team there yesterday morning was moving faster than normal. After an early dinner tonight my family saw the lights on at the store on 1901. Trulieve please open that location as soon as possible. We miss that stores service.
Tatiana T.
1599949206
I had 4 online orders that got cancelled back-to-back because the product was no longer available. Decided to try placing a walk-in order, went in & told Andrew about my cancelled orders. He apologized & offered a discount, which I used to purchase flower in-store that day. I appreciated the way my complaint was handled. I don't expect perfection from anyone, but I expect to feel heard & Andrew met that expectation. It wasn't a hassle & my issue was rectified so I'm satisfied.
Jim L.
1599750140
I wish I could give a half star rating. The wait time is extremely long, been here over an hour. Also why do they expect to be tipped inside? I couldn't help but hear someone in the waiting line mention it and I agree we should not be tipping these people for our medicine. who tips their doctor?
Kim J.
1599750023
Don't waste your time waiting in this line. Also they expect tips inside. I'm sorry but I'm here for my medicine I'm not going to tip you darling!
James L.
1599749927
Never coming back! wait time is too long
kattzzzfl
1599318543
Won't be back. They told me 10 minutes for pickup. Have been waiting 1/2 hrs so far. There are much better choices in town.
Deborah H.
1599105074
I came in as a new customer, not even knowing what to do? Right away they were friendly , so kind . I felt like family . They explained everything to me. It was a lovely experience.
James M.
1599095024
Slant eyed but I'm not Asian. Slow ride and not hatin. Got to give Trulieve a five star rating because I am surely baking.
Kristen K.
1599077867
So great. They explained everything to me and were careful with covid protocol.
Theresa S.
1598742476
Personally a different selection but sell out fast on certain products call ahead I suggest to place order
Lisbeth H.
1598731370
Make you stand outside in the Florida heat, humidity & thurnderstorms!!!!!!!!
Neecee N.
1598588114
My first visit was not good. I ordered online but my order was missing more than half of it's items. Some were out of stock and some were just not there; one of the things that made it to me was wrong. A nice lady fixed the wrong item and promised a discount on my next visit but the truth is I have little trust in an ordering system that changes a confirmed order without notice.
Felicia M.
1598580558
The staff is so friendly. Eager to help. Awesome customer service 💯💯
sam N.
1598517647
Great people great product best in town. If you come to this place you know what good is like.
R C.
1598370788
The product is great but the website is very bad. It is so bad that I have quit doing business with them. I honestly think that there Internet specialist are sampling the products because they don’t seem to give a damn, or they don’t know what they are doing Rob
Jason C.
1598125143
It's far away from me, but they have a convenient process.
Shane C.
1598009550
Terrible Place to get Medical Marijuana...the environment reminds of prison, they are always out and have an in ability to fulfil orders. Try calling Trulieve, because you will wait 45 minutes to order on average. Don't use the APP because it is the worst APP ever, barely functions. The worst part is when things go wrong at Trulieve (and things go wrong almost every time I go) there is no one to complain to ,,,,TRUELIEVE DOES NOT CARE!
Calvert X.
1597985959
Read new update: Was pretty empty and got in and out fairly quickly. Staff is still a little more on the cold side not as welcoming and friendly as some of the other dispensaries in town including their new dispensary off of university they need some customer relationship skills at this dispensary.EDIT they reached out to attempt amends, never reached back to accept their ammend, but then just yesterday they went above and beyond and made for a great day! Great strides have been made in customer service thanks!
Marissa
1597738892
Very clean and professional atmosphere. The staff we're knowledgeable and helpful. Very much so enjoyed the quality of medical treatment and recommend!
Jim E.
1597408388
This place is a joke. Somehow their store and online inventories aren't synced, when you get there they don't have what you ordered. The workers are all nervous and jittery. It's unsettling to shop there. It's all signs of poor management, poor upper management. It's a good thing we have several other options!8/14/20: So, I sent them the e-mail they ask for. That was more than a week ago. I still haven't heard one word from them. It is obvious that they don't value our time or our business. Of course, that shows in their backed-up waiting room.
brigette M.
1597158395
Awesome staff! They are so sweet and helpful and everyone has a great attitude keeps me coming back every time!😉
Tina B.
1596754061
I love Trulieve! The staff is extremely nice & always so helpful. I have had a great experience every time I’ve been.
Brando M.
1596463754
Great selection and has more product than anyone in the area. Always! Easy location to find and park.
Jennifer D.
1596404639
Great first experience at Trulieve. Kaylee (sp) was very thorough and offered great guidance on dosing and overall expectations from the product I chose. Will definitely visit again. Thank you.
Jim E.
1596217557
This place is a joke. Somehow their store and online inventories aren't synced, when you get there they don't have what you ordered. The workers are all nervous and jittery. It's unsettling to shop there. It's all signs of poor management, poor upper management. It's a good thing we have several other options!
Dillon D.
1596153864
People are nice but I've been there 3 f-ing times and checked the website before hand to see if they're out which it never says they are, only to drive 45 minuets wasting gas and time after getting off work to find out they have no flower. There was literally no point in getting a medical card if I dispensary can't even keep flower stocked. It's a waste of money and a joke
Laura C.
1594948275
Service has gone down! I put in my order at 9 am, got my confirmation number, went to pick up, they said they didn’t get my order! SO DISAPPOINTED!!! They never ever have flower! You can check anywhere else in Florida, they have it! I can go to any other dispensary and get flower... RARE here! I have been disappointed by them so many times, I may never go back after today! Who cares if you have a confirmation number! I think all the employees and their friends get 1st dibs, leaves nothing for other patients!
cyndi W.
1594922718
Usually pretty good NOT TODAY. Placed online order drove there waited an hour to find our my order wasn't PROCESSED!!! FINALLY got in told they were OUT of what l ordered complained to cashier TA DA they found a smaller quantity than I originally ordered and at least I ended up with SOMETHING.
James W.
1594677689
Amazing customer service Very knowledgeable on the product and able to Answer any questions you have on the product
Penny K.
1594401594
This is only my 3rd time ordering from this company and most everything is great but the prices are high and the 1 thing everyone is after as soon as it comes in they only order a small amount so not many people get to it before it's gone AGAIN.. So I got up extra early and put my order in and got my order number and everything only to get up there and find out they are all out AGAIN and apparently my order was not one that got filled before everyone else took them all... So now I get to wait another whole week and hope Like hell my order goes all theway through this time...that need to change the ordering to 1 bottle of each strain per person on the truground as everyone is being greedy!!!
michael from the B.
1593834102
Very clean friendly and always at a professional level. Both stores in pensacola equal ratings . 👍
Mandy K.
1593463561
I shop here very often! Awesome staff! David Renfroe is a great salesperson! Best service ever!
Samuel J.
1593363963
Be careful this company does not do a very good job with their online ordering. Yesterday my wife tried to place an order and it timed out and cleared our cart on three different occasions. Then after finally placing the order my wife went to pick up the products. Y’all despised that her order didn’t go all the way through in some sort of way or another even though I have a confirmation. We have spent almost $4000 with this company in the past month and a half it looks like it’s time to take our hard earned money to somewhere who we will treat us better. That honors the actual discounts that we were given and not backs out on them because I don’t want people saving money.We highly recommended over a dozen friends to this dispensary I’ll make sure to remind them what kind of service I received today. The lady my wife felt with today was short with her and tried rushing her along. Check out Sulterra much better prices on I’m everything!
Mr. S.
1591810534
As a long-time customer at the 1st Pensacola location, I'd like to recognize Andrew as a customer-service standout. He's always cheerful, knowledgable and friendly. Faces have changed but I'm glad he's still there and he's one reason I continue to shop at Trulieve. He understands that we are patients, not just retail customers. Thanks to Andrew for his well-rounded approach to customer service.
M S.
1590363694
Very knowledgeable and personable. The staff in the front to check in, as well as the staff who check you out. My first visit I learned so many important things because Christina helped to personalize my RX to my specific Medical needs. This experience has been life changing !
Kelly L.
1589868245
Exceptional knowledge and service. My medicine was ready quickly. I felt understood and relaxed. Their products has truly helped ease my epilepsy.
Graham W.
1587592252
Watch out and make sure you look at what you buy before you walk out!!!!! So I have spent quite a bit of money here recently and received great product. When receiving my rosin this time though, one of the grams that I got looked like it had only a little over half of what was supposed to be in there. For $75 a g you would think it would be on point! If I was there management I would definitely keep a closer eye on the stock. My associate's name was Kelly
Dreama E.
1587098876
My favorite dispensary in Pensacola! The staff has always been friendly & they were knowledgeable too. They helped me tremendously on my 1st visit, way back when. They always have my favorites & I always leave pleased! Overall experience is always a nice one.
Robert S.
1586614040
Visited once. Did not like the check in or wait to get back. The staff was excellent. Answered any and all question willingly. Made me feel welcome. Purchased a few different products, all were phenomenal. Trulieve is in my top 3 dispensary.
Gabby L.
1585851117
This place is incredible, from the strain varieties to the staff. They are all very knowledgeable about the products and go above and beyond to make you feel comfortable and welcome. My canpay wasn’t working so the amazing, INCREDIBLY sweet Pat and Tevin pitched in $4 for the rest of my order, THANK YOU!!! I come here at least once a week and I’ve never been disappointed. Keep it up, Trulieve!
Calvert X.
1582917071
Was pretty empty and got in and out fairly quickly. Staff is still a little more on the cold side not as welcoming and friendly as some of the other dispensaries in town including their new dispensary off of university they need some customer relationship skills at this dispensary.
Calvert A.
1582917066
Was pretty empty and got in and out fairly quickly. Staff is still a little more on the cold side not as welcoming and friendly as some of the other dispensaries in town including their new dispensary off of university they need some customer relationship skills at this dispensary.
Making Life Easy With DMan W.
1582416843
I love coming here for my medicine really good selection of flower, But I really wish they had Super Silver Haze a lot more that is my #1 Flower. Clementine as a syringe is great combined with Super Silver Haze makes wonders work. That is very tasty and helps me out tremendously Thanks to Jaden S., Nicole, Rudy, Joey and the rest of the staff for all helping me make sure I can now relieve my pain. Thanks again Trulieve.
Rachel B.
1582037815
Trulieve Pensacola on N Davis:Shout out to IVAN MURPHY! This young man is very accommodating every time I go in. I have serious stomach issues and he has recommended many items to help me! Last time I went in he saw me and told me about a product that was really high in CBN( which I need). I ended up purchasing it with a little hesitation because of the price, but ended up buying it.:)This product is great it helps me all day, I haven’t had an episode in a week!!!! Thank you so much for introducing me to this great product..IVAN MURPHY NEEDS TO BE PROMOTED!! Great job!!
Mike
1581993128
I went to the new trulieve on 9 Mile RD in Pensacola. Very clean, larger than the Davis , Comfortable seating and the staff are excellent with knowledge of the cannabis products. The staff were smiley and very welcoming. Beautiful product area This is going to be my new store unless they don’t have a product that the other one has. 5 Stars would recommend No waiting, get on over there to the 9 mile store and see and experience what I did
Sara M.
1581742882
I enjoyed checking out the new location. U guys have the best flower. Billy did an awesome job educating me in the different products available.
Meagan H.
1579467069
Amazing dispensary!! Best one in the area, staff is very knowledgeable. Nicole and Catlin showed amazing customer service and they both were quick and efficient when I went to both of them!! Highly recommend!!
Shannon
1577882725
I love this dispensary. They always have flower and the products I need. They are friendly and knowledgeable and always helpful . Would recommend them all day!
Bradley K.
1562214100
They have great products. When you go there don't be in a hurry!! Typically you'll have to wait anywhere from 2-6 hrs before you're called back to actually get what you come for.
