This was my first visit to a Trulieve store. Patrick was amazing! He took the time to explain each strain and how they… work. He is definitely a a superstar when it comes to customer service!!read more
I have been to several Florida dispensaries and Trulieve is without question the very best one! All of their products… are consistently quality (especially the flower) and I don’t know of any dispensary that has 20% let alone.29% THC in flower. The prices are a tad highter but it’s worth the quality by far, I go to no other dispensary. And finally but very importantly, Trulieve staff is out of this world! Except for a couple grumpies every single employee is stellar friendly, kind, super friendly and positive and always try to get you the best deal. I am an Amputee and they are always so gracious but treat me normal when opening doors for me etc which I super appreciate. I just love chatting with your workers. Rock on Trulieve you’re the best!!read more
Port Charlotte is definitely my favorite location by far in Florida. Viv and the rest of the team are great! Super… kind, professional, reach out quickly about online orders, and answers all questions plus more. Thanks y’all for being so awesomeread more
Alan did a really great job helping me pick out the right cartridge and flower strains. He was quick and efficient. I… love coming to Trulieve the staff here is always great 😊read more
They were very busy. Everyone there made you feel right at home. Knowledge and abundant choices. The staff are top… shelf. Talicia was very helpful and knowledgeable.read more
Absolutely loved., the atmosphere as soon as I walked through the door 😎😁❤️ always smells… really nice, always so clean, lobby space is very relaxing..bottles of refrigeratoraed Cold Water Free to Us at our disposal…So if we happened to get parched.. thank you that’s so kind and thoughtful✌️🙏🥰 woman that served me today., helped me determine what Medication..I would benefit the most from,, Reminding me on today’s sells 😊 💰😁 thanks again 😁🥰 it’s great to be back as a Customer…read more
TL FL Port Charlotte Rick is the best. Always surprises me with a flower. He always has a smile and makes me feel so… welcome. The store is always clean and so friendly!read more
✨️Rick at Trulieve Port Charlotte is so friendly and helpful! He is so knowledgeable and is absolutely… stellar at his job. The first friendly face I saw at Trulieve was Rick’s and he was a perfect representative for such a quality company. Thank you, Rick!I wrote this review above ten months ago, but everything I said then is still true now.Rick is still phenomenal at what he does, and the consistency in this company shows from the moment your warmly greeted by this exemplary host, and follows through with a stellar product. ✨️read more
Place is busy but I love that Rick at the front desks greets me by name! They have gotten a lot faster at filling… orders online tooread more
Rick is the most awesome employee. You can tell he likes working with the public and cares about his job. Love him!!!
Love this place and the staff! Rick is the best as he always has a flower ready for his favorites 🙂 but, seriously… EVERYONE here I have had the pleasure of speaking with is very educated and beyond NICE and I just cant even say enough good things about the staff HERE!! been a client for a little over a year now and I go in quite frequent so I confidently say I have interacted with everyone and ya’ll are the best!! 5 stars for sure!!!! Never had a bad experience here, ever!! LOVE ITread more
Good product, Slow service, Needs cleaned up outside. Trash can always full, old masks and trash .Clean the jars… first, the kief sticks to them and the seals. There’s a gummy residue and static elec.Update: Online ordering is also flawed, changing order on you when you pick-up, not getting called when ready, and not getting their text to come in after checking in. And they expect tips!! They must be high or lazy. Update: Cleaned up and system getting better.read more
Good product, Slow service, Needs cleaned up outside. Trash can always full, old masks and trash .Clean the jars… first, the kief sticks to them and the seals. There’s a gummy residue and static elec.Update: Online ordering is also flawed, changing order on you when you pick-up, not getting called when ready, and not getting their text to come in after checking in. And they expect tips!! They must be high or lazy. Update: Cleaned up and system getting better.read more
Had a great first time experience. Kate was very friendly and knowledgeable with helping pick out my products. I will… definitely be coming back.read more
This location is very busy and they always get me checked in and out the door with a great attitude, friendly demeanor… and fast service. I was helped by Adam yesterday. He is very knowledgeable about products and has great recommendations. I tried products I didn’t think would be for me and surprisingly enhanced my smoking experience. Adam was quick about fulfilling my order and offered great options for alternatives to products sold out. I highly recommend this location for their friendly staff. Parking is a little tight and limited.read more
Great staff. Rick is always a pleasure. Staff is very understanding when my autistic son tags along. Always a good… experience even when they are out of what I ordered, always have a comparable selection to suggest in its place.read more
Extremely knowledgeable about their products. Definitely planning to come back.They helped me with an issue and gave… me a %50 off discount since it was my first time there and my next visit will be %15 off. Can’t wait.read more
I would give a 5 star to the store and employees, however I can’t say that about Corporate. Trulieve was heads above… the rest, I’m talking flower, many more strains but much lower THC average is much lower than it was in the past, not sure if politics play a part or not. I believe most of use would much rather have quality over number of strains. Economically and health reasons, smoke less for same effect is really a no brainer. Most would agree I believe??read more
This location has always been dependable. The product from this company is second to none but the experience is really… what hooks me to a location. Until today I was not crazy about this Port Charlotte location. However thanks to Deanna and champ …Deanna going above and beyond to help me and personalize my experience being so sweet caring and giving (great hug an love the pin) and champ being so attentive and listening and personable.If you’re looking for great marijuana and an experience personalized to you go see Deanna and champ at Trulieve Inn Port Charlotte they are absolutely amazing. I won’t be home unless I’m shopping there. The whole team is right who’s going to be helping you it doesn’t matter they are the definition of professional an sociableread more
I’ve had my card now for a while but rarely use this store. More often than not, they advertise specials for products… they don’t carry. I understand it is a corporate issue so maybe management could ask the corporate bean counters to stop advertising things you don’t have. Perfect example, Saturday Christmas special has 3 different truepods that they don’t even have or chocolate. So now, the couple hundred dollars I may have spent, will be spent elsewhere.read more
I appreciate the bond I feel when I’m in this lobby. Rick is the most wonderful person. I see him nearly every time I… make the trip. He genuinely asks how you are and listens. He makes it a pleasure to be in the lobby. I was lucky enough to catch an amazing sale yesterday and I was fortunate enough to get to see my favorite Trulieve employee today! All the way around, it was a great trip!read more
I love coming to this location. Everyone here is so knowledgeable and welcoming. Rick is the best to have at the front… desk! He is amazing at his job and makes me feel at home here. I love seeing him when I come and he is so good with customers, he knows everyone by name and makes you feel so welcomed! Definitely recommend this place!read more
I’ve been coming to this location for almost 2yrs. The place is always clean. Rick who works up front is awesome.… Always up front about wait times and always does his best to make you feel welcome and comfortable. It’s like walking in and seeing a friend!!read more
I greatly appreciate my new, main location while visiting family in Port Charlotte. Whether it is Rick and Jager up at… the front welcoming us, the back of house that is consistently on point. Or the store lead Corey making it look easy. Times are tough but I love being a part of this company. I love it even more to see the people and patients I represent appreciated and respected.read more
I just wanted to say that Hope was amazing. I stopped in the other day to pick up what I usually get and she let me… know about what deals they had going on and helped answer any question I had. She really helped me out and definitely made me feel very welcome.read more
I LOVE just about EVERY person here. The manager is phenomenal. I will say that yesterday for the first time ever I did… encounter two RUDE bud tenders which completely shocked me. I have NEVER once had a bad experience here up until yesterday. Truthfully as much as I LOVE this place, it made me uncomfortable to the point where I do not want to go back. On the whole, it is usually a VERY positive, loving and caring place.read more
Port Charlotte Trulieve rocks!! Got connected with Alan (Allan?) today as my bud tender. Awesome dude!! Friendly and… knowledgeable! Can’t wait to come back. Great selection and high percentages! If you haven’t check this store out my favorite by far.read more
Great staff! Joey S made my stop to Trulieve in Port Charlotte a breeze! He listened to the things I was looking for… and got my items quickly! Made it an easy in and out. Thanksread more
Always a great customer experience! But today Matthew Elliott did a great job. He is incredibly knowledgeable about… the products offered. Such a stellar employee. I hope he see great upwards mobility in his career at Trulieve! Thanks Matthew.read more
I love this Trulieve! I still haven’t went to another. I would say bc of the bud which it partially is, but mostly… because of the amazing people that work there, one individual particularly Ive noticed is RICK! Rick is always going above and beyond for your patients not just with me but with everyone who comes in your doors making sure everyone is greeted graciously and in a timely matter, problems always taken care of if they arise, and will always have any answers to any questions You may have! Rick is such an amazing asset to your company he makes friends family for your business and should be accommodated for his hard work! Thanks so much.read more
I’ve always had a great experience coming to this location. I will say my most recent visit the associate, Deanna, was… exceptionally pleasant. Very knowledgeable about the product and had a wonderful attitude toward helping me. She didn’t once make it seem like I was a burden. Highly recommend every client to have her assistance!read more
I have to give a 5 star to this place, not only for the short wait, but mostly the amazing customer service. First time… visiting this location. I was genuinely greeted by a worker named Deanna, who was awesome and very patient and helpful with every one of my questions. Very friendly and very insightful. Best service I’ve had. Almost no wait for my order. Definitely a good vibe, and I learned some things, and I left happy. I honestly couldn’t ask for betterread more
Rick is so awesome. He always makes me and my little one feel so welcome. He makes things run so smoothly when he is… up front. He gets us in an out but manages to be so personable too.Carly is getting us taken care of as far as medicine goes. She has so much personality, which is becoming rare. She is kind, efficient, and just awesome. I get happy when they say you are going to be with Carly today.Deanna is so compassionate, and knowledgeable. She makes you feel at such ease when visiting.Joey has so much personality it’s refreshing. And super nice.read more
I got my license and didn’t going into a store for months because I had anxiety over it. When I went for the first time… I was met by Rick who checked me in and he was hilarious and made me feel better about being there and welcomed me. I worked with Misty who didn’t try to over sell me and was very Descriptive and detail oriented and answered all my questions and made me feel very comfortable . Savanna also walked by to welcome me and over all its a very friendly well informed group of people. I loved working with them. I will be back. It’s worth the wait to work with this team.read more
I was very happy until the system updates. Over the past month my points have stopped and the corporate customer… service around this issue has been less than acceptable. I will definitely highly consider going to another dispensary if customer service is of value to you. The staff at the port Charlotte location is always nice and willing to help, the corporate office is clearly all about money and not about customer satisfaction. I’d recommend having a back up plan, don’t be forced to spend your hard earned money with companies who clearly don’t care about your experience.read more
I love this dispensary! The Port Charlotte location is my favourite. The staff is friendly and helpful. Rick, Deanna… and Carly just to name a few always make you feel welcome. Thank you for a great shopping experience!read more
I love this dispensary! My favorite in Port Charlotte. The staff is always super friendly and personable. I’ve had… Autumn a few times now and she is the best! She made the experience so easy and fun. She took her time to show me everything they had and is always great with helping me choose what to get. They have a huge range of products and I love that they always have new strains to try. Thank you!read more
Misty did a delivery the other day & she was professional, sent me texts about arrival time & arrived on time. She was… very nice & friendly. I have been using Trulieve since last November & have never had any issues with the staff. Like Misty they are knowledgeable & willing to help. So grateful you opened a store 1/2 from me. I’ll be a customer for life!!read more
I have used the Port Charlotte location for both pick and delivery, but delivery is, by far, the best way! Each time,… the delivery personnel have been respectful and courteous. I live about 30 miles from the closest Trulieve location, which is Port Charlotte and never hear a complaint from the delivery team (tips, of course!). Shout out to Dmitri and Steph for their wonderful delivery service!read more
I absolutely love the staff at trulieve! They are always helpful and knowledgeable. Rick is amazing and will help you… with anything he can. Misty is always helpful and very friendly. I love this place! I Recommend everyone to go and enjoy the great service with trulieve.read more
Everyone there is very nice, no complaints there. However, flower inventory is very lacking. Maybe 5 minutes once a… week they actually have product in their store. Don’t pay attention to what the website says they have. They’ll just call you and say they don’t have what you want.read more
Short wait today. Awsome.
Online orders take a few hours to fill, so expect a phone call that they ran out of what you had ordered by the time… they got to fill it. (It’s common to get caught in the inventory shift.) Otherwise, Trulieve is reliable when it comes to product. They usually have recognizable strains so that you know what you’re getting. Also, they don’t have an active menu in the waiting room, and so you have to wait until you get in the door to find out what they have in stock.read more
Deanna was so helpful and gave me so much information on the products. She’s a keeper!
My girl was awesome, very helpful and friendly.
They have more items than the other two place’s! Will be going here. The people are very knowledgeable
This store’s highest asset is Misty! Things always run smoothly when she is in the store and her workstation is always… very clean, miss her in-store.read more
My rep. was Misty and she was very helpful and pleasant and professional.
The people were very nice .. they didn’t have half the product I needed…. They need to update app with inventory…
My Trulieve PC is awesome. Yes Rick treats all of us like his very own family and I love it! I just enjoy visiting with… everyone from the front to back every time I come in. As you all know I love talking tattoos. To all PC Trulieve Staff Many Blessings for everything you do. You guys do rock! xoxoxo Ellen Tallabasread more
Always polite love products problem is they are always out of flower or is limited
Misty and Stephanie delivered my order today. Misty is very friendly, professional & knowledgeable. Both ladies… demonstrated kindness & compassion while making my delivery. Trulieve is a GREAT company 👍read more
Rick is so awesome. He always makes me and my little one feel so welcome. He makes things run so smoothly when he is… up front. He gets us in an out but manages to be so personable too.Carly is getting us taken care of as far as medicine goes. She has so much personality, which is becoming rare. She is kind, efficient, and just awesome. I get happy when they say you are going to be with Carly today.Also Shaman with the LOCKS is awesome. So cool and efficient and kind.read more
Port Charlotte store is my favorite, they are very professional and run a smooth business. When entering you are… greeted by Rick, he treats everyone like they are life long friends, he has a great personality and it’s great to have someone so upbeat as the first impression,it makes the whole experience 10 times better. All the people in the back are great too, very friendly and accommodating but if you have an employee of the month I think it should go to Rick for his outstanding customer service!read more
This place is a great place to go to. Everyone here are so courteous and inviting and i was helped by Carly. She was So… Awesome Helpful and Very Professional. Carly You Rock. Also Deanna at my previous visit as well was very informative and Professional and very Nice.thank you guys you are the Best. I recommend this place to Anyone that would love to Stop by! Love ya Carly❤read more
Hi, I was in the Port Charlotte store and was helped by Deanna. She was the best little saleslady and had all the… answers to my questions. Wonderful experience with great customer service. I will tell others and try for Deanna the next time I’m in her store. Thank you, Deanna, I think your the best. ❤️read more
Rick meets me at the door and takes my information so I can wait outside. I see him nearly every time I make the trip.… Since the pandemic began disrupting our lives, Rick and the rest of the frontline staff have made this situation much easier to manage. He’s always in such a good mood, you can’t help but leave in a better mood yourself. It’s the staff that make it a pleasure to shop Trulieve. I’ll be back 🤣. I literally only shop Trulieve.Pineapple Upside Cake and Sour Diesel 🤤🤗🥴read more
THE BEST!!! Rick greets you with a smile behind his mask every visit I make. Such a great welcome, makes you feel… recognized, always polite. This location is the best in the area. The team in the back are so helpful, very knowledgeable and always strive to make you smile.read more
Rick is always smiling! Even through his face mask. Rick is always so helpful, let’s me know about new products, and… remembers my preferences. Rick is awesome!read more
I truly enjoy shopping at this dispensary. The staff is so friendly and knowledgeable! Most of the times that I have… visited I have managed to get the same person helping me out, Carlos M. He is really nice and makes the experience easy for me. I have anxiety and he always makes me feel comfortable and thats a huge to me!read more
Rick is so awesome. He always makes me and my little one feel so welcome. He makes things run so smoothly when he is… up front. He gets us in an out but manages to be so personable too.Carly is getting us taken care of as far as medicine goes. She has so much personality, which is becoming rare. She is kind, efficient, and just awesome. I get happy when they say you are going to be with Carly today.read more
I have ordered from Trulieve 3 times online, and ALL 3 times I received a call later telling me nothing I ordered is in… stock. Really? If it’s not in stock then fix your website so it does not allow you to put them in your cart and place your order. This is the ONLY dispensary I have ever had this issue with. I wanted to try Trulieve, but after 3 unfilled orders I think it’s best to stick with my usual place. They always have what’s on their site, and my orders are ready and filled quickly.read more
Not enough supply & demand. Terrible customer service. Website never accurate, they say orders ready, you get there… wait 2+ hours and then they tell u they ran out. No one knows their head from their butt here when asking about products 😂😂 they really hire just anyone. If you can’t tell me the difference between two products, you shouldn’t be the one dealing with people. MUV has better buds and concentrates & always has supply & a great points program that you can use whenever you want. I’ll never shop here againread more
You know this was my first dispensary visit so I’m a little biased. But I promised I would leave a review because they… were so efficient and patient at meeting my needs. Deanna was my rep and she was very smart and intuitive I enjoyed my time with her tremendously as well as the ease of finding what I needed. So thanks Guys!!! Now I’ve had some time in and out so I’ll get caught up shout out to Hannah. Great experience at the PC Trulieve today as always, always performing on your A game and filling me in on some good medicine that I might not have thought to try before. Thanks for the read and highly recommend this location. Hannah, Deanna, Cody. Thanks againread more
First time at a dispensary and Leah was great! Definitely will be going back. It was like she knew what I was looking… for before I said it and she was very knowledgeable.read more
The staff has been so helpful.. I have PTSD as my main underline condition and they have helped me in store on the… phone and they have made sure to deliver to my home… they greeted my dog and they are so respectful… thank you Port Charlotte and Sarasota Staff… you have saved my life and you don’t even know it..read more
My online orders have gotten cancelled numerous times, apparently for unknown reasons. Even after I’d received email… and text that my order was ready, and even after I’d checked in already. Once out of eight times they offered 10% discount to make up for it. They often advertise deals on products that aren’t even in stock, like a bait-and-switch sales technique, although they’re not the only dispensary that does it. They used to be my favorite dispensary, now third on my list in my area. That being said, they have the best price on ground flower, however it’s hardly ever in stock.read more
Cody is the best! He’s extremely helpful and even gives his own personal opinion that is useful! 10/10 would always go… again because how nice he was 😊read more
Our Port Charlotte Trulieve is the best. The staff is awesome. Rick always greets you with a smile a kind word and is… very helpful. He takes the time to remember you like an old friend. All the staff is great. These have been challenging times and they have rolled with every new change to ensure our safety. Thank you Trulieve Port Charlotte for being awesome.read more
Because of COVID 19 only 6 people could be in the waiting room at one time which was fine. The guy checking you in was… so nice. But Bree that helped me once I got into the store part was so unhelpful I walked out without buying anything. If you want new customers do a better job of explaining how the products work and how they operate. And don’t get mad when your asked to repeat yourself. I did not have a good experience.read more
From the front door to the back of the despensary they take care of vets and customers. I’m normally in and out in 30… ,and suffer from ptsd so time in and out is important. Thank you to the staff and owners for their great service .read more
One of the best reasons to go to Trulieve is to see Rick. He is so charming & has a smile on his face! He really makes… you feel welcome & like he’s happy to see you again. All of the employees there are super cool & very informative. I know absolutely nothing about any of this but they help me every time!read more
I arrived at 10:43 and was on my way home at 11:05. Rick met me at the door and took my information so I could wait… outside. I see him nearly every time I make the trip. Since the pandemic began disrupting our lives, Rick and the rest of the frontline staff have made this situation much easier to manage. He’s always in such a good mood you can’t help but leave in a better mood yourself. It’s the staff that make it a pleasure to shop there. I’ll be back 🤣.*Throwback to better days 🤗read more
Great staff, great product, really like their pre ground flower. Rick is always so nice and pleasant to talk to. The… whole staff make you feel very at ease.read more
You know this was my first dispensary visit so I’m a little biased. But I promised I would leave a review because they… were so efficient and patient at meeting my needs. Deanna was my rep and she was very smart and intuitive I enjoyed my time with her tremendously as well as the ease of finding what I needed. So thanks Guys!!!read more
Monday went smooth Just waited 1hr Walked in.3.5 g sativa price?? Decent 22%Staff is niceThey even take care of… my Battery needs / without a questionEven told them nothing wrong with itI just don’t like it.See I dig thatSo 1hr wait during panic buyingPretty goodread more
Honestly the variety is the only reason I’m still even attempting to buy here. The online system wether delivery or… pick up is a joke, only seems to work on occasion. They never have an answer to why this happens, the only thing they say is “sorry” but don’t offer to make it up. I’m disappointed this could be 5 star dispensary if they had better online communication with their store inventory & they if they were willing to compensate you for the inconvenience of constantly being disappointed. Other than that the flower is good, & they have good sales (but you just might never be able to actually get them in hand).read more
Constantly waiting very extended periods of time just to pick up an online order? This location is very poorly run.… Parking for this location is awful! Website does NOT show the percentages of THC for their flower product…. so you basically have to order blindly ! Good products , good deals. Seriously needs work on how to manage large volume of people more efficiently. Oh and don’t bother to call customer service unless you have a cool hour to sit on hold.read more
Trulieve products are hands down my favorite in town. Potent, effective and priced accordingly. My only issue is that… the wait times are getting longer and longer. It’s a shame too when you see so many patients in the waiting room, and you can clearly see in the back there are several representatives available to take patients and get them dispensed but it appears they are engaging in casual conversation rather than focusing on taking care of the patients. There is definite room for increased efficiency.read more
This Trulieve has all the pros and cons of the other locations. Very good product, lots of variety and informed… salespeople. The only problem is it can be hard to find. It’s on a six lane, divided road between two stop lights. You might find yourself going in circles and making a few u-turns until you find the exact location.read more
Walked in lobby was empty. Red hot chili peppers was playing. Staff are cool. If u go to Venice location and don’t like… how crowded it is this is a great alternative. But I love my staff at Venice store they treat me great. But I think this is my new spot. Much love everyone.read more
Amazing store ! Everyone is so friendly and welcoming!! Never disappointed with there products either! Thanks to… Anthony for taking good care of the customers and quickly at that. I was very impressed when I first went in! I didn’t know much about all the products they offer but they will explain everything, how it works, and how it’s used! Highly recommend this store!read more
Truly a great experience, the staff is patient and helpfull! I will be back …soon!
Truly a great experience, the staff is patient and helpfull! I will be back …soon!