I love the port orange store. They have amazing employees very fast service. I love the products. Every bit of their products are amazing. I have no complaints on any of them. It’s easy to return something !!! All the managers are amazing!!! Pretty much the only story I go to, and I’m very picky on service and quality and I can’t complain about any of that. !!!!
Brittany is a wonderful person! She made sure everything was perfect for me today when I went inn! She is always happy and smiling! She needs a raise! I feel very lucky to have her help me because other people that work there are not so nice!
I am always at this Trulieve and I have had nothing but good experiences with all the associates. They are well-informed about the strains, they actively listen to me in order to meet my needs and they haven’t failed me yet, which I know they won’t. I can honestly say I’ve gone to other dispensaries to try different things but I will always stick to my Trulieve especially here in Port Orange! You all have been great and I always appreciate all of your services!
Need more help. 2 people try to do the job of 5! Trulieve get off the wallet and hire more people!! Placed an order online and had to wait 30 minutes after said it was read for pickup! Too many other dispensaries in the area for this service
This store is severely understaffed.Whether you are picking up or walking in, expect a long wait time.PS: If you were here to support your patients, then you would actually ensure this is not a bad experience. But you rather save 2 cents than have a properly staffed business
I’ve been to many Trulieve’s across the State - Port Orange always takes care of me. Especially Sky - She always Brightens up my day just with her smile. Her kindness and overall personality makes the whole transaction better. But I truly can’t complain about the rest of the Team. Although still growing in size. It’s a great team here.
I provided my medical card as ID, and never received it back. When I called, they told the Trulieve customer service agent that it was the manager who waited on me but their shift ended . In addition to that, because they're a manager they could not have ever made a mistake and kept my card said the fellow from the store. Nonsense, she had my card last and I don't want to have to pay to get it replaced. People should own up to their mistakes, and I'm looking for the store to do the right thing and reimburse me the fee to get my card back.
Morgan was extremely knowledgeable and able to help me clarify a lot of things with my first visit. I had a lot of questions and she provided the answers with a smile and pride. I appreciate her assistance and will definitely refer to everyone I know!
Super clean building and great customer service I love how friendly and helpful the staff is very enjoyable place to shop!
This location is wonderful. I live right down the street and it's always a short visit and pleasant time. The staff is highly attentive and really makes sure you feel comfortable with the product and is always eager to assist. They consistently go above and beyond and deserve the highest praise. I'd like to also point out three members of the staff- Skye, Amanda and Morgan, who are always providing exemplary service. Absolutely wonderful dispensary and team.
Changes are going on at this dispensary! New open doors to the back sakes area. Always great staff available ♥️ Rock on my friends ✌️
I was pretty much only coming here when I got my card a few years ago but I stopped going due to them not keeping up with product availability online so I started going to MUV when they opened in Port Orange. I recently started getting their tripods since they've been going on sale but each time I order online it's a nightmare. The wait times are super crazy like people are saying in the most recent reviews. You walk in and have to wait 5 or more minutes now for someone to come get your card and check you in honestly just not worth the hassle. So I'll probably be going to to only MUV
Hi I shop a lot at my local Trulieve and the experience is always nothing short of amazing from start to finish, but it seems that every time I visit the port orange location the wait time is never less then 5min to check in and 20 minutes to be called to the back. I’m not sure what can or if anything can be done! But I really would like management to understand what’s going on. At least the customer service team in the back are extremely knowledgeable and friendly.
Port orange location continues to prove time and time again that this team is the best in the area. Hands down. Always going above and beyond to make sure you leave happy and know exactly what you’re getting. A very knowledgeable team and would go out of my way to come to this location over multiple others!
Absolutely love the Port Orange location. The employees are always polite and knowledgeable. They always have smiles on their faces and know how to handle some of the rudest patients. I have watched these employees handle patients in the most respectful and professional manner even when they are being yelled and cursed out. I just watched an employee Michael be verbally abused by not one customer but two customers repeatedly yelling at him and he handled it better than I could have imagined. Bravo to you Michael and to the other employees at Trulieve for being the best!
The stores need more employees! It's gotten to the point, I don't want to shop here anymore. I p laced an order at 10:AM and here it is 8:00pm and no email stating it was ready. Since you have switched to email notifications. SO, I have to go in as a walk in because I can't check in? I walk in and there's a 30min wait or 45min even. I seen so many people leave and ive also had patients tell me they have stopped going to trulieve due to the way they run there dispensaries. THATS BAD BRO!
used to love this place but now no matter when you go you WAIT SO LONG and most the time there is only 2 people working anymore not sure what happened !! this is the only place around town where you wait as long as you do last time i waited almost a hour for my EXPRESS ORDER that was already ready pretty wild!
I never leave reviews but i had to for my experience here. Austin was pure gold, his personality and his retail professionalism really knocked it out of the park. Most places you go in and your treated like your just another sale nothing special. But Austin makes you feel like you have been a life long customer and a real person.
Ways a excellent medical experience ... StAy off pharma ... Remember the 60's life was beautiful Peaceful and SAFE!
Placed an online order at 1030 AM. As of 345 PM, the order had still not been completed. The Trulieve help line suggested I head to the store. Man at the counter was nice enough and switched me to a walk in with a wait time of 40 minutes. Not ideal.
My Fianceé ordered a disposable co2lors honeydew pen, recieved the wrong flavor. Went back to return it, said it wasn’t their fault and made her wait in line for another 20 minutes. Pretty bad customer service, and out right arrogant behaviour if you ask me.We will not be going back as there is plenty of stores around with some common manners that the front desk (lady) clearly lacks. This happened August 5th around 8:30pm, I hope management sees this and gives you a good repremand for this ma’am, yall just lost very frequent customers, and i sure hope you lose more from this review.
Great products... Only from experience can I say staff have extensive knowledge on the offered products. If you're new to the game simply ask for some recommendations and they'll take care of you!
This is my favorite dispensary I've found since moving to the area. The staff is always friendly and knowledgeable, especially a young lady Morgan. She has helped me discover new strains that have really helped where others failed. She takes her time to listen and understand the needs of the customer. Highly recommend
I love my local Trulieve. Port Orange is the best. The staff is so nice and kind. I've been going in once a week at least since they opened. I've never waited longer than 15 minutes. It's a really well-managed store. Shout out to all the Budtenders at Trulieve Port Orange. Denise, Morgan , Michael, and Skye to name a few. They all are nice. I always find what I want there. And truly enjoy their products.IrrigationChrisPort Orange
My husband had a very good experience here. Lloyd offered additional time to assist in determining which products are best suited for his specific needs, and was so helpful. We will definitely return.
I love these people. The store is always very clean, the employees are always helpful and friendly. I don't go anyplace else.. love u guys keep up the great work...
Absolutely love this place!! The employees are always there to help with wonderful attitudes an expertise an not to mention the deals they have all the time is awesome!! Not only do I enjoy going there but really enjoy seeing how everyone loves working there!! If you haven’t already you need to check this place out.
Morgan was absolutely wonderful along with the staff here in the port orange location. I live by another location and drive out of my way to come here! I love everyone here, always helpful. Never make me feel stupid for asking questions, explains how to use tools for best benefit. Just all around great experience. I highly recommend Trulieve in Port Orange! Thanks again!
Even on the worst of days this place runs relatively smooth in comparison to your other locations. Very fast service. The staff at this location is amazing as well. Everyone has their own personalities and they stay within the confines of Trulieve policies. The manager is very nice as well and she handles business. Everyone at this location is educated well on their products and i would highly recommend this location.
Love Trulieve, I've been with them since the very first day !!! They have great people working with them, they have great products.. always running specials ... The buildings are very well designed, pretty to the eye, comfortable waiting area and fast service. My go to for my needs.
Came to port orange for a quick and easy check out and Amanda Derek and Anthony helped me out with great recommendations as always. They are always giving the best customer service. Thanks po Trulieve thanks Derek Amanda and Anthony.
I wanted to share how much I love this location! When you're coming in to pick up medicine, sometimes you're not feeling that great and really need it. Zach and everyone there is so sweet and helpful! They go out of their way to make you feel better, even when my dog passed and I was trying hard not to cry, everyone made me feel better! Thanks Zach & Trulieve fam! Love all of you!
Zach is the best!!! I am in here all the time and it is always so good to see him! He is so helpful and very knowledgeable about the flower they carry. Thanks for everything Zach!!!
Call center receives your phone calls, not the actual location you click on. Call center and store do not give correct information about facility and rules. Poor customer service. Would not recommend this location.....
Fast service. As soon as we walked in we were greeted. Receptionist was friendly and was more than accommodating for me and my guest. We were called in the back within 5 mins and was great in and out service. Highly recommend especially if you plan to place a pick up order. Love that this dispensary isn’t busy or packed.
This is my favorite dispensary in the county. Not quite as great a selection as the Daytona Beach Trulieve, but very close and without as long a wait. Fantastic staff. I'm particularly a fan of bud-tender, Cookie who always offers a beautiful smile and great advice.
Love this place. Been here many times since I got approved for my medical marijuana card. Customer service wise, the staff in general are very helpful and very knowledgeable about most, if not all, of the products they carry. And they are all very nice, some go above and beyond more than others...with some staff, they make it feel so comfortable and easy, it feels like you're talking about marijuana with a friend instead of "just an employee doing his/her job because it's their job and they have to". A lot of these people genuinely enjoy their jobs, and it shows in many ways, but ESPECIALLY through their excellent customer service skills. Great products. Amazing staff/people.There are some really great discounts you can get via e-mail and on the homepage of the Trulieve site. Have a Florida medical marijuana card that's currently active??? I highly recommend Trulieve of Port Orange, Florida!
Cathy, thank you so much for being so helpful and patient with us today!! And I'm so sorry, but I don't remember the young man's name that helped us as well, but he was awesome too! I brought my father-in-law in for his first time and he's one of those guys who never smoked EVER, so I appreciate your patience so much. Zero wait time, and very friendly people. I work at the Melbourne location, and it was really cool meeting you guys!!Happy Healing,Amber Dixon
It was my first time going, and I was a bit nervous. The woman at the front desk was super friendly and when I got called back to where the product was, my saleswoman was extremely helpful and answered all my questions with a smile. I didn't feel shady, I felt comfortable and I can't wait to try the product to help my pain. I highly recommend this establishment.
They are always on point. Keeping me up to date on all the strains that are good for me. Best store is PORT ORANGE AND DAYTONA FL.
Everyone is always so friendly including the customers. Always HAPPY. Such a great atmosphere!! Oh great products.
Hands down this is the best Trulieve store in the state. The staff is AMAZING! I was helped by Kathryn recently and she answered any questions I had and was very informative.
Caring and informative staff! Prices are reasonable, little wait time, great selection and usually some discount is available. Well located and never an issue parking
Very friendly and helpful Amanda. My 1st time and she took all the time I needed to explain the differences between the products and what I might like for my needs.
Great experience, friendly staff and very clean. Alex was a huge help, appreciate his recommendations and knowledge on the products, it was also overall very quick, as when I came in the lobby was full. Thanks again
The service here is great! All the employees I have interacted with have been personable, and patient. Convenient location, and hours.
Great staff and experience. Five stars. No stress process.
Everyone there is patient and helpful for my father who can be a handful. He's always happy to be helped by Amanda.
Rob helped me today and he was knowledgeable understanding and compassionate He explained things to me that I didn't understand And help me through the whole experience I wish everybody could be like rob He was fantastic
Everyone that works at this location is awesome. Shout out to Michelle was so pleasant with me and answered all of my questions without hesitation! Double thumbs up 👍👏
Very friendly and helpful Amanda. My 1st time and she took all the time I needed to explain the differences between the products and what I might like for my needs.
This was my first time going into Trulieve and it couldn't have been a better experience. The staff was extremely friendly and helpful and I walked out very pleased with the service provided. I'll definitely be back at this location in the future.
I love this place! Anthony was the best! Not only was he very knowledgeable of the products but went above and beyond to help me get what I wanted.
Been super impressed with Trulieve (Port Orange location) for a long time and now super disappointed with them. Wanting to argue over a simple statement of what they provided. Will be referring all to other locations at minimum if not new dispensary.
Friendly staff ever. Cookie is amazing and got me every deal I could get. Place is super clean and I was in and out
Cookie was my sales rep she was so informative and helped me with all my questions. This is the only place I will go. Five star excellent customer service
Derek was most excellent A++ very cool easy guy to have help you out if in need of direction; if you know what you’re looking for is able to get ya in quick and efficiently, while having a good chat, looking forward to next visit. Thanks Derek from homie with the thrown out shoulder!! 🤙🏻🤙🏻
Went in to pick up my order today and was greeted by friendly front desk staff, Alana and Wendy, who got me back to the showroom quickly. There I was taken care of by Miss Brittany. She was quick, efficient, and provided excellent service. The GM, Josh, also came to the register to ask how I was doing and make sure everything went smoothly. The store is so clean and security made me feel very safe and welcome. Awesome job, Trulieve Port Orange. 10/10 would recommend.