Trulieve Cannabis Dispensary in Port Richey, FL
Based on 503 reviews
Douglas B.
1698418547
They generally have reasonable prices. Sadly this location doesn't seem to get as much variety and/or enough stock when they do get a selection but they sell out in a day. I would definitely caution anyone from signing up for anything though! I made that mistake and have been not stop SPAM iny email from Trulieve AND unknown SPAM texts, CONSTANTLY! Within hours of signing up, I was getting the unknown texts and a dozen Trulieve spam in my email. Not cool guys!
christopher L.
1697146681
Great products and staff is very knowledgeable and nice, but the waits times are fairly silly. Even if you pre-order you can be looking at a 30 min wait. This is not a place you can just show up to if you're in a rush. Curaleaf and others don't seem to follow the same process and moves much faster.
Justin S.
1694908758
I have to change my rating to 1 star until things at this place are vastly improved. I have been there 9 times in a row where what they are advertising on the site is either not available or a straight up lie and was never even available. Employees who are clueless on the products and 2 different managers blame it on their own company. I've waited 45 minutes to be told they don't have what I ordered multiple times.
Tamara W.
1693921324
The staff that was working on the day before the Hurricane the whole store was very busy they did the best they could to get everybody in. The man at front desk was very polite as he handled it well even though people were upset as they order on for express and people still waited 1 hr 45 minutesTo get express they were taking 1 from the waitingand one from pick up. Do not know that was a good idea I have been into pickup and the staff says if someone has been waiting for a long time they will take them and pick up was in between. Maybe this could be looked at.
Who dey L.
1692018030
If you want to be the only person in the dispensary and still wait over a half hour than this is the place for you. Clear a couple hours out of your schedule if you want to go here during a busy time of the day. They have a good menu but I can't justify wasting hours of my life waiting in a lobby when I can go to one of the many other dispensaries in the area and be in and out in 5 to 10mins. I've got a couple spoiled carts from here too. I will not be going back to any Trulieve again.
Sena A.
1691871006
Express is always a mess - expect to wait & just know that even if you do all the appropriate steps TRULIEVE has put in place - they repeatedly break their own policies and it is exhausting. Drive - Thru has not been an option for a few months now, this location opened an express room where they funnel all of the Express orders to this single stall room. Last week I waited over an hour (I was 6th on the express list) where the waiting room was emptied out of walk-ins that were quickly taken care of.I am one week post op from a major back surgery and was really relying on relatively smooth/efficient service and was completely neglected by the front host.I did attempt Delivery to my home as I only live 1.98 miles from this location. I had placed an order for Delivery 48hrs prior to placing an order for pickup at the location today & the order remained processing with no communication from the location. When I brought this up to the employees they responded with “Yeah it’s not working”. . .Today I was second on the Express list and the express room was not being utilized. The employee working the front counter literally took 7 Pick-Ups prior to bringing me back. I received a text at 2:04 that a host was ready to see me and I did not go into the back until 2:39 and had to confront the front desk worker.Walk-In: No online order placed and simply walking in (lowest priority on waitlist)Pick-Up: Online order placed & it is still processing. This has not been fulfilled. You are picking up your order & have the right to make changes. (Second Priority- most locations treat this as a walk-in) **This really has no place in their operations as this practice creates constant issuesExpress: You placed an online order, waited for the order to be fulfilled & received a text message or notification that your order is ready for pickup. With express you forfeit the right to make changes to the order. You should also check in with the link that is provided in that notification & Still let the Trulieve host check you in at the front counter.To Trulieve Management/Training Group: It would be tremendous if ALL the employees could get onboard with YOUR Policies.There are some incredibly hardworking employees at all of your locations. Trulieve has the best quality by far when it comes to flower selection which keeps me using your facilities specifically.Sydney, GiGi, & Andrew are ALWAYS on the ball, professional, caring, empathetic & enthusiastic about their roles. I truly appreciate them.I was unable to get the front host’s name on my way out because she was conveniently swapped out after I had confronted the situation.
Patrick K.
1691626506
This place seems to be getting worse and worse, pre-ordered and was supposed to contact me via email when done and did not....the staff seems way too cool for the job....front seat seems irritated I was there and she had to work. Got in back finally and was pretty much rushed out because it was close to closing . I was hoping to look around and ask questions but was made to feel that wasn't going to happen especially with whoever was being counter. Basically just didn't have time for me .....suggest hitting a different location or brand all together.
taylor R.
1691523544
This place is great always attentive and trying to get you in and out fast. Only complaint is the customers are the worst. Blasting there music on there phone. Told they have to wait and get angry. Feel like I'm going to have to knock a customer out most of the time.
Jay W.
1691497409
Update for August 2033 Will was my budtender yesterday and he is stellar. Helped me to understand better how to optimize my rec. Thanks Will.July 2023 mid year review update. Been more than a few months since Joe left and new management has taken over. Been coming to this location since it opened and it seems that quick service just isn't something I expect when I come here but the people, product and prices make up for that. I think the new manager must be doing just fine. The people you do have are great! Joe would be proud! Thanks Trulieve!
Kenneth Sumners I.
1691185141
As a Military Veteran with Mental Illness Trulieve makes it a seamless and cost worthy visit. Their military discount that is able to be stacked with current promotions is amazing. The staff are super friendly and are empathetic to the military veterans that need this medication. Top Notch service and store. Highly recommend as a preferred store for those seeking a primary care facility. Thank you Trulieve!
David P.
1690135217
One star is 6 to many, I rate this store a minus 5 !!! I had a on-line order that actually was filled this time.what a surprise. Went to pick up, express second in line. Ended up getting skipped twice. When I asked why the clown that check me was rude with no answer and no accountability . Asked for manager of course she couldn't tell me why I was skipped twice. So finally after a 30 minute wait and 2 rude employees I get to the counter to pick up my order, I foolishly asked if he knew why I got bumped twice and of course he was clueless as well. You should change name of your store to True Anxiety !!! Never shopping here again !!!
Jay W.
1689087127
July 2023 mid year review update. Been more than a few months since Joe left and new management has taken over. Been coming to this location since it opened and it seems that quick service just isn't something I expect when I come here but the people, product and prices make up for that. I think the new manager must be doing just fine. The people you do have are great! Joe would be proud! Thanks Trulieve!
Kim L.
1688399761
I am going to give this place a good rating because last week when I was in there, I was in and out in like 15 minutes and they were using their Xpress service so I was glad to see an improvement. Staff was also very pleasant.
Ron R.
1688144701
Had to go to this location because first location did not have what I ordered. Receptionist told it would be 45 minute wait for Express order. Also was told corporate reduced associate head count and now wait times are long consistently. Unacceptable that customer service takes a back seat to corporate profits. Trulieve you owe better to your customers and for the prices you charge you should be embarrassed by your customer service.
Emily S.
1688076720
The only good thing about this location is the staff you have great employees here. Trulieve your process is BROKEN. Just go away with the express orders. I just watched a customer yell at one of your sweetest employees here because the express pickup with waitly isn’t working. This happens every time I come. At lease 1 customer is yelling because of the wait time. You have the $$$ just create your own app. Every time I come in here it’s a 1+ hour wait time. Additionally, there needs to be some sort of protocol with integrating walk ins… Or it needs to be protocol to tell every client to order online or you’ll be waiting 1-2 hours to get a 1/8th if you walk-in …Long story short, even though the staff here is great, I won’t ever be coming back to this location due to the long wait times that cause these customers to act crazy. I’m here to get medicine for my anxiety, not be caused more anxiety by all the upset customers due to the long wait times.
Casey Z.
1687103088
I don’t know where to start cause there’s so many good things to say about Trulieve in Port Richey Fl. JORDAN IS MY FAVORITE PERSON TO SEE!!!! He has such a unique look and a genuine spirit and the quality of services is absolutely PERFECT IN EVERY SINGLE WAY POSSIBLE!!! Thank you for such a great experience!
Kenneth Sumners I.
1685478123
As a Military Veteran with Mental Illness Trulieve makes it a seamless and cost worthy visit. Their military discount that is able to be stacked with current promotions is amazing. The staff are super friendly and are empathetic to the military veterans that need this medication. Top Notch service and store. Highly recommend as a preferred store for those seeking a primary care facility. Thank you Trulieve!
Tmichael B.
1673139695
These guys are the best! Always there to assist in a friendly and knowledgeable way ! The specials and quality of products are top shelve!
Jay W.
1671015174
12/14/2022 review update:Just keep getting better! Joe and crew have this place running like a well oiled machine! They are super swift at getting you in and out, yet at the same time never making you feel rushed. Very knowledgeable staff and I love hearing about new products of which they all know! Very friendly and warm staff always make you feel welcomed! And when you're greeted by smiling Joe, well you can't help but smile back! Thanks Trulieve! Keep up the great work!! And thanks Joe!
Shilah H.
1670007835
Great location! They are by far the easiest place to do exchanges and don’t make you feel weird when you’re trying to find the right stuff. I have anxiety and migraines so I have to be careful what I use and it’s not always been easy to do exchanges but this location is amazing with that. Great people fast service, always fun.
Brandon H.
1665673508
The team at Trulieve has been a pleasure to work with. Dalton, Andrea, Sydney, and most recently Tyler and Glenda have provided me with satisfactory consultations and a friendly smile on every visit. There are a couple more I have worked with and they deserve kudos also. The product is good quality, and the service is great, Waiting area is always clean and relaxed. Convenient locations make it hard to shop elsewhere.
Ian R.
1665599243
These guys treat you like guests in your own home! Cant find better customer service and will go out of their way to help you! LEAH IS THE MANAGER AND CONSISTENTLY IS SMILING! Every time i go they take care of me even if they have issues in the background they figure it out! Thanks again Leah and Trulieve Port Richey!
Anthony S.
1664470127
Jason, Nick, and Joseph help me Every time I go in there, and they always have a smiling happy face on! You can tell that they really care about what they do, and helping you find what you need.Everyone who works there is extremely friendly and I drive all the way from Spring Hill to go to this location just for the experience! Thank you all
Lindsey T.
1662995863
As a first time customer, I was really nervous and they definitely made me feel comfortable. The lady that helped me was amazing and explained everything about all their products, and answered all my questions in a friendly way. She definitely took my anxiety down and I really appreciated it. Definitely recommend these guys! Also the first time customer discount can't be beat!!
Rusty S.
1662467805
Drake is by far the most friendly person behind the checkout counter at any dispensary ever. They didn't have what I placed an order for online and the supervisor(?) Joe came over and got me taken care of and felt bad for the misunderstanding. All employees seemed warm and friendly. I will be coming back to this location again.
Samantha C.
1661535628
Was taken off the waiting list for express pickup after only 10 minutes of me having checked in. So I show up and they said I was taken off the waiting list and they would pull me back up and add me again. So I'm sitting there for 35 minutes and ask if I'm on the list and they said I was marked down as already being served but they would put me on the list again. Well I didn't have more time to wait so I had to leave and idk what happened to my order. Never received a phone call or text after that. Employees really need to stay off the product at work and maybe things would run smoother. Definitely looking for another dispensary.
Damien S.
1661523693
I understand that all the employees are probably high, but I still don't understand why I had to sit in the drive through for over 35 minutes, and there were only four cars in front of me. I thought the drive-thru was for no modification pickups, so it should be only a few minutes for each customer. This was aggravating. Thank Mary Jane I'll be able to get high when I get home.
Sc
1659572287
Slowest dispensary I've been ever been to. They also will give you far weaker stuff than you ordered, to the extent where it's 50% weaker than what their website states.They will not offer a discount for the far inferior product. This is classic bait and switch, and should be reported to the state.If I absolutely want to go to Trulieve, I head to New Port Richey's location. Adds about seven minutes each way, but you'll save an hour, or longer, inside the store.
Julian P.
1657897141
The staff is always so friendly and helpful. They're knowledgeable and always committed to making sure the patient is happy. Very clean, organized, and spacious.
Harold T.
1656723510
Place nice and orderly, the gentleman behind the counter was friendly and knowledgeable and helped me since I knew nothing about the medical marijuana. I do think a guest should be able to come back to the counter with you and it gives me a reason to drive the old pickup
Jeremy “Big J” S.
1655598018
Friendly and Knowledgeable staff. I like the text alerts for sales. Usually well stocked on what it updated online. I will continue to go to this store. I would recommend them if you know the system of ordering, and live near by.
eliu B.
1655579683
The people are nice but the wait time no matter what the day is. Is truly ridiculous no matter the day. They try their best I hope they get help soon.
Danny L.
1654651389
First time in today and my budtender was Myra and she was absolutely awesome! Very friendly, knowledgeable and you can tell she has a passion for it. I will definitely be back
Rich S.
1652710190
Staff very helpful and alway very nice.Store needs better Flower % of THC it's street quality. I'm saddened about what was told me on my last visit to Trulieve. That the points I have will expire soon over 3000 point's because the people behind the counter won't allow me to use my points to their own discretion, they allow other people's to use their point's as they need them I have seen this first hand it's not fair for people like myself to be stuck with over 3,000 point's and be told by Trulieve employees my points will expire soon.
Marie R.
1648132049
Professional yet so friendly! Will walk you through everything. Recommend highly!
Frank B.
1646532566
Love the new store!Great staff and product!Finally I can get a good nights rest.
Ashley P.
1646264119
Went there for the first time today, and everyone was so sweet. Orlando helped me, and he was SO knowledgeable and kind. He really took the time to explain all the products and was more than patient with answering all of my questions. I felt very welcomed and comfortable. I'll most definitely be back! Thank you for an amazing first time experience! 🙂🙂🙂❤❤❤
Luisa “Lucci” M.
1645813175
Outstanding information, service, product and team. This place offers the highest quality and best medicine for the price. Don't look further 👍💚💯
Trenton H.
1645144621
Everytime I go I am greeted right away. I love it. It's fast and easy. I went tonight and saw Pat. He's awesome. Very knowledgeable and won't steer you wrong. #Truleiver
Charles P.
1644275270
The new PR store is so much nicer than the NPR store.This store is laid out and organized better, along with the super friendly staff. One especially Mayra, who helped me with my order. She is so knowledgeable and recommended some items and they were just as she described. Mayra clearly enjoys her job, and it shows with her outstanding customer service skills!
FLORIDA J.
1643395471
I found this store to be way better than the others. Very clean, organized, very nice staff. Always a good experience there.
Heather B.
1642531811
I got to the location at almost 20 minutes before store close and was told drive-thru was closed. So i drove around to go in. Someone came out and told me they already pulled their drawers and couldn't do any more sales. 15 minutes prior to close by this point. I didn't think they were allowed to do that. I was super upset 😞 i contacted corporate and have yet to hear from anyone 😞 i still like Trulieve but if you order from here, just in case, make sure you make it there before 830 or they might be closed early again 😞
Angel C
1642031163
I had been a little nervous to enter a dispensary for the first time. I heard great things about Trulieve cuz I thought I'd give it a shot. I was very pleased with my experience from the moment I stepped in the front door to the moment I left the front door. Very courteous, efficient and knowledgeable. Paulina assisted me today and she was so patient and so willing to help me understand the products and how to use each of them. She completely understood what I was looking for and what my needs were. And she met all of my needs! Everyone there was fantastic! I highly recommend!
Michael D.
1641306364
Staff is super nice team known as the a team...who worked new years day.wait is 5min very well stocked with mostly all products available better then truilieve new Port richey....
Eddie R.
1641055650
My first time here and it was awesome! Drive thru can't beat that! Must go! 👍 👌
Amy W.
1640745958
Finally got to see the new store! Toni and Jake were awesome and the nice lady at the front desk as well, sorry I didn't catch her name! Very friendly, happy service. Friendly means alot these days! I will definitely recommend this location and the New Port Richey store. They have always been good as well. Thanks again guys for being pleasant and helpful!
10523 US-19
Port Richey, FL 34668
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CLOSED
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Payment Methods:
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ATM Available On Site
Dispensaries Nearby
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Everyday Discounts
1st Order
60% OFF
2nd Order
50% OFF
3rd Order
40% OFF
Veterans Discount
20% OFF
Seniors 55+ Discount
10% OFF
Industry Discount
20% OFF
Pediatric Discount
20% OFF
SNAP Discount
10% OFF
Birthday Discount
25% OFF
Refer a Friend
50% OFF For You & Your Friend
ABOUT THIS DISPENSARY
Trulieve, located at 10523 US-19 in Port Richey, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.
Medical: Yes
Recreational: No
Delivery: Yes
Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).
Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.
Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Port Richey does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.
Purchasing Marijuana Products at Trulieve
During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.
Preparation Helps: See what’s available ahead of time. If Trulieve in Port Richey online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Based on 503 reviews
Douglas B.
1698418547
They generally have reasonable prices. Sadly this location doesn't seem to get as much variety and/or enough stock when they do get a selection but they sell out in a day. I would definitely caution anyone from signing up for anything though! I made that mistake and have been not stop SPAM iny email from Trulieve AND unknown SPAM texts, CONSTANTLY! Within hours of signing up, I was getting the unknown texts and a dozen Trulieve spam in my email. Not cool guys!
christopher L.
1697146681
Great products and staff is very knowledgeable and nice, but the waits times are fairly silly. Even if you pre-order you can be looking at a 30 min wait. This is not a place you can just show up to if you're in a rush. Curaleaf and others don't seem to follow the same process and moves much faster.
Justin S.
1694908758
I have to change my rating to 1 star until things at this place are vastly improved. I have been there 9 times in a row where what they are advertising on the site is either not available or a straight up lie and was never even available. Employees who are clueless on the products and 2 different managers blame it on their own company. I've waited 45 minutes to be told they don't have what I ordered multiple times.
Tamara W.
1693921324
The staff that was working on the day before the Hurricane the whole store was very busy they did the best they could to get everybody in. The man at front desk was very polite as he handled it well even though people were upset as they order on for express and people still waited 1 hr 45 minutesTo get express they were taking 1 from the waitingand one from pick up. Do not know that was a good idea I have been into pickup and the staff says if someone has been waiting for a long time they will take them and pick up was in between. Maybe this could be looked at.
Who dey L.
1692018030
If you want to be the only person in the dispensary and still wait over a half hour than this is the place for you. Clear a couple hours out of your schedule if you want to go here during a busy time of the day. They have a good menu but I can't justify wasting hours of my life waiting in a lobby when I can go to one of the many other dispensaries in the area and be in and out in 5 to 10mins. I've got a couple spoiled carts from here too. I will not be going back to any Trulieve again.
Sena A.
1691871006
Express is always a mess - expect to wait & just know that even if you do all the appropriate steps TRULIEVE has put in place - they repeatedly break their own policies and it is exhausting. Drive - Thru has not been an option for a few months now, this location opened an express room where they funnel all of the Express orders to this single stall room. Last week I waited over an hour (I was 6th on the express list) where the waiting room was emptied out of walk-ins that were quickly taken care of.I am one week post op from a major back surgery and was really relying on relatively smooth/efficient service and was completely neglected by the front host.I did attempt Delivery to my home as I only live 1.98 miles from this location. I had placed an order for Delivery 48hrs prior to placing an order for pickup at the location today & the order remained processing with no communication from the location. When I brought this up to the employees they responded with “Yeah it’s not working”. . .Today I was second on the Express list and the express room was not being utilized. The employee working the front counter literally took 7 Pick-Ups prior to bringing me back. I received a text at 2:04 that a host was ready to see me and I did not go into the back until 2:39 and had to confront the front desk worker.Walk-In: No online order placed and simply walking in (lowest priority on waitlist)Pick-Up: Online order placed & it is still processing. This has not been fulfilled. You are picking up your order & have the right to make changes. (Second Priority- most locations treat this as a walk-in) **This really has no place in their operations as this practice creates constant issuesExpress: You placed an online order, waited for the order to be fulfilled & received a text message or notification that your order is ready for pickup. With express you forfeit the right to make changes to the order. You should also check in with the link that is provided in that notification & Still let the Trulieve host check you in at the front counter.To Trulieve Management/Training Group: It would be tremendous if ALL the employees could get onboard with YOUR Policies.There are some incredibly hardworking employees at all of your locations. Trulieve has the best quality by far when it comes to flower selection which keeps me using your facilities specifically.Sydney, GiGi, & Andrew are ALWAYS on the ball, professional, caring, empathetic & enthusiastic about their roles. I truly appreciate them.I was unable to get the front host’s name on my way out because she was conveniently swapped out after I had confronted the situation.
Patrick K.
1691626506
This place seems to be getting worse and worse, pre-ordered and was supposed to contact me via email when done and did not....the staff seems way too cool for the job....front seat seems irritated I was there and she had to work. Got in back finally and was pretty much rushed out because it was close to closing . I was hoping to look around and ask questions but was made to feel that wasn't going to happen especially with whoever was being counter. Basically just didn't have time for me .....suggest hitting a different location or brand all together.
taylor R.
1691523544
This place is great always attentive and trying to get you in and out fast. Only complaint is the customers are the worst. Blasting there music on there phone. Told they have to wait and get angry. Feel like I'm going to have to knock a customer out most of the time.
Jay W.
1691497409
Update for August 2033 Will was my budtender yesterday and he is stellar. Helped me to understand better how to optimize my rec. Thanks Will.July 2023 mid year review update. Been more than a few months since Joe left and new management has taken over. Been coming to this location since it opened and it seems that quick service just isn't something I expect when I come here but the people, product and prices make up for that. I think the new manager must be doing just fine. The people you do have are great! Joe would be proud! Thanks Trulieve!
Kenneth Sumners I.
1691185141
As a Military Veteran with Mental Illness Trulieve makes it a seamless and cost worthy visit. Their military discount that is able to be stacked with current promotions is amazing. The staff are super friendly and are empathetic to the military veterans that need this medication. Top Notch service and store. Highly recommend as a preferred store for those seeking a primary care facility. Thank you Trulieve!
David P.
1690135217
One star is 6 to many, I rate this store a minus 5 !!! I had a on-line order that actually was filled this time.what a surprise. Went to pick up, express second in line. Ended up getting skipped twice. When I asked why the clown that check me was rude with no answer and no accountability . Asked for manager of course she couldn't tell me why I was skipped twice. So finally after a 30 minute wait and 2 rude employees I get to the counter to pick up my order, I foolishly asked if he knew why I got bumped twice and of course he was clueless as well. You should change name of your store to True Anxiety !!! Never shopping here again !!!
Jay W.
1689087127
July 2023 mid year review update. Been more than a few months since Joe left and new management has taken over. Been coming to this location since it opened and it seems that quick service just isn't something I expect when I come here but the people, product and prices make up for that. I think the new manager must be doing just fine. The people you do have are great! Joe would be proud! Thanks Trulieve!
Kim L.
1688399761
I am going to give this place a good rating because last week when I was in there, I was in and out in like 15 minutes and they were using their Xpress service so I was glad to see an improvement. Staff was also very pleasant.
Ron R.
1688144701
Had to go to this location because first location did not have what I ordered. Receptionist told it would be 45 minute wait for Express order. Also was told corporate reduced associate head count and now wait times are long consistently. Unacceptable that customer service takes a back seat to corporate profits. Trulieve you owe better to your customers and for the prices you charge you should be embarrassed by your customer service.
Emily S.
1688076720
The only good thing about this location is the staff you have great employees here. Trulieve your process is BROKEN. Just go away with the express orders. I just watched a customer yell at one of your sweetest employees here because the express pickup with waitly isn’t working. This happens every time I come. At lease 1 customer is yelling because of the wait time. You have the $$$ just create your own app. Every time I come in here it’s a 1+ hour wait time. Additionally, there needs to be some sort of protocol with integrating walk ins… Or it needs to be protocol to tell every client to order online or you’ll be waiting 1-2 hours to get a 1/8th if you walk-in …Long story short, even though the staff here is great, I won’t ever be coming back to this location due to the long wait times that cause these customers to act crazy. I’m here to get medicine for my anxiety, not be caused more anxiety by all the upset customers due to the long wait times.
Casey Z.
1687103088
I don’t know where to start cause there’s so many good things to say about Trulieve in Port Richey Fl. JORDAN IS MY FAVORITE PERSON TO SEE!!!! He has such a unique look and a genuine spirit and the quality of services is absolutely PERFECT IN EVERY SINGLE WAY POSSIBLE!!! Thank you for such a great experience!
Kenneth Sumners I.
1685478123
As a Military Veteran with Mental Illness Trulieve makes it a seamless and cost worthy visit. Their military discount that is able to be stacked with current promotions is amazing. The staff are super friendly and are empathetic to the military veterans that need this medication. Top Notch service and store. Highly recommend as a preferred store for those seeking a primary care facility. Thank you Trulieve!
Tmichael B.
1673139695
These guys are the best! Always there to assist in a friendly and knowledgeable way ! The specials and quality of products are top shelve!
Jay W.
1671015174
12/14/2022 review update:Just keep getting better! Joe and crew have this place running like a well oiled machine! They are super swift at getting you in and out, yet at the same time never making you feel rushed. Very knowledgeable staff and I love hearing about new products of which they all know! Very friendly and warm staff always make you feel welcomed! And when you're greeted by smiling Joe, well you can't help but smile back! Thanks Trulieve! Keep up the great work!! And thanks Joe!
Shilah H.
1670007835
Great location! They are by far the easiest place to do exchanges and don’t make you feel weird when you’re trying to find the right stuff. I have anxiety and migraines so I have to be careful what I use and it’s not always been easy to do exchanges but this location is amazing with that. Great people fast service, always fun.
Brandon H.
1665673508
The team at Trulieve has been a pleasure to work with. Dalton, Andrea, Sydney, and most recently Tyler and Glenda have provided me with satisfactory consultations and a friendly smile on every visit. There are a couple more I have worked with and they deserve kudos also. The product is good quality, and the service is great, Waiting area is always clean and relaxed. Convenient locations make it hard to shop elsewhere.
Ian R.
1665599243
These guys treat you like guests in your own home! Cant find better customer service and will go out of their way to help you! LEAH IS THE MANAGER AND CONSISTENTLY IS SMILING! Every time i go they take care of me even if they have issues in the background they figure it out! Thanks again Leah and Trulieve Port Richey!
Anthony S.
1664470127
Jason, Nick, and Joseph help me Every time I go in there, and they always have a smiling happy face on! You can tell that they really care about what they do, and helping you find what you need.Everyone who works there is extremely friendly and I drive all the way from Spring Hill to go to this location just for the experience! Thank you all
Lindsey T.
1662995863
As a first time customer, I was really nervous and they definitely made me feel comfortable. The lady that helped me was amazing and explained everything about all their products, and answered all my questions in a friendly way. She definitely took my anxiety down and I really appreciated it. Definitely recommend these guys! Also the first time customer discount can't be beat!!
Rusty S.
1662467805
Drake is by far the most friendly person behind the checkout counter at any dispensary ever. They didn't have what I placed an order for online and the supervisor(?) Joe came over and got me taken care of and felt bad for the misunderstanding. All employees seemed warm and friendly. I will be coming back to this location again.
Samantha C.
1661535628
Was taken off the waiting list for express pickup after only 10 minutes of me having checked in. So I show up and they said I was taken off the waiting list and they would pull me back up and add me again. So I'm sitting there for 35 minutes and ask if I'm on the list and they said I was marked down as already being served but they would put me on the list again. Well I didn't have more time to wait so I had to leave and idk what happened to my order. Never received a phone call or text after that. Employees really need to stay off the product at work and maybe things would run smoother. Definitely looking for another dispensary.
Damien S.
1661523693
I understand that all the employees are probably high, but I still don't understand why I had to sit in the drive through for over 35 minutes, and there were only four cars in front of me. I thought the drive-thru was for no modification pickups, so it should be only a few minutes for each customer. This was aggravating. Thank Mary Jane I'll be able to get high when I get home.
Sc
1659572287
Slowest dispensary I've been ever been to. They also will give you far weaker stuff than you ordered, to the extent where it's 50% weaker than what their website states.They will not offer a discount for the far inferior product. This is classic bait and switch, and should be reported to the state.If I absolutely want to go to Trulieve, I head to New Port Richey's location. Adds about seven minutes each way, but you'll save an hour, or longer, inside the store.
Julian P.
1657897141
The staff is always so friendly and helpful. They're knowledgeable and always committed to making sure the patient is happy. Very clean, organized, and spacious.
Harold T.
1656723510
Place nice and orderly, the gentleman behind the counter was friendly and knowledgeable and helped me since I knew nothing about the medical marijuana. I do think a guest should be able to come back to the counter with you and it gives me a reason to drive the old pickup
Jeremy “Big J” S.
1655598018
Friendly and Knowledgeable staff. I like the text alerts for sales. Usually well stocked on what it updated online. I will continue to go to this store. I would recommend them if you know the system of ordering, and live near by.
eliu B.
1655579683
The people are nice but the wait time no matter what the day is. Is truly ridiculous no matter the day. They try their best I hope they get help soon.
Danny L.
1654651389
First time in today and my budtender was Myra and she was absolutely awesome! Very friendly, knowledgeable and you can tell she has a passion for it. I will definitely be back
Rich S.
1652710190
Staff very helpful and alway very nice.Store needs better Flower % of THC it's street quality. I'm saddened about what was told me on my last visit to Trulieve. That the points I have will expire soon over 3000 point's because the people behind the counter won't allow me to use my points to their own discretion, they allow other people's to use their point's as they need them I have seen this first hand it's not fair for people like myself to be stuck with over 3,000 point's and be told by Trulieve employees my points will expire soon.
Marie R.
1648132049
Professional yet so friendly! Will walk you through everything. Recommend highly!
Frank B.
1646532566
Love the new store!Great staff and product!Finally I can get a good nights rest.
Ashley P.
1646264119
Went there for the first time today, and everyone was so sweet. Orlando helped me, and he was SO knowledgeable and kind. He really took the time to explain all the products and was more than patient with answering all of my questions. I felt very welcomed and comfortable. I'll most definitely be back! Thank you for an amazing first time experience! 🙂🙂🙂❤❤❤
Luisa “Lucci” M.
1645813175
Outstanding information, service, product and team. This place offers the highest quality and best medicine for the price. Don't look further 👍💚💯
Trenton H.
1645144621
Everytime I go I am greeted right away. I love it. It's fast and easy. I went tonight and saw Pat. He's awesome. Very knowledgeable and won't steer you wrong. #Truleiver
Charles P.
1644275270
The new PR store is so much nicer than the NPR store.This store is laid out and organized better, along with the super friendly staff. One especially Mayra, who helped me with my order. She is so knowledgeable and recommended some items and they were just as she described. Mayra clearly enjoys her job, and it shows with her outstanding customer service skills!
FLORIDA J.
1643395471
I found this store to be way better than the others. Very clean, organized, very nice staff. Always a good experience there.
Heather B.
1642531811
I got to the location at almost 20 minutes before store close and was told drive-thru was closed. So i drove around to go in. Someone came out and told me they already pulled their drawers and couldn't do any more sales. 15 minutes prior to close by this point. I didn't think they were allowed to do that. I was super upset 😞 i contacted corporate and have yet to hear from anyone 😞 i still like Trulieve but if you order from here, just in case, make sure you make it there before 830 or they might be closed early again 😞
Angel C
1642031163
I had been a little nervous to enter a dispensary for the first time. I heard great things about Trulieve cuz I thought I'd give it a shot. I was very pleased with my experience from the moment I stepped in the front door to the moment I left the front door. Very courteous, efficient and knowledgeable. Paulina assisted me today and she was so patient and so willing to help me understand the products and how to use each of them. She completely understood what I was looking for and what my needs were. And she met all of my needs! Everyone there was fantastic! I highly recommend!
Michael D.
1641306364
Staff is super nice team known as the a team...who worked new years day.wait is 5min very well stocked with mostly all products available better then truilieve new Port richey....
Eddie R.
1641055650
My first time here and it was awesome! Drive thru can't beat that! Must go! 👍 👌
Amy W.
1640745958
Finally got to see the new store! Toni and Jake were awesome and the nice lady at the front desk as well, sorry I didn't catch her name! Very friendly, happy service. Friendly means alot these days! I will definitely recommend this location and the New Port Richey store. They have always been good as well. Thanks again guys for being pleasant and helpful!
