Trulieve Cannabis Dispensary in Riverview, FL

Trulieve Riverview Dispensary
3.8
Based on 338 reviews
Briggs C.
Briggs C.
1700958195
The lady at the register was very nice and had a great customer service attitude, despite what was not the most welcoming reception from me. She earned all of these stars.The gentleman in the front room lost my place in line and I waited as everyone got called before being asked what my name was. I waited an extra 15minutes I’d guess.
John W.
John W.
1700235252
Not sure what the negative reviews are about. I was in and out in 15 minutes with the online express order. They were super nice and patient. I hadn’t used my debit card in forever and forgot my pin and they were very patient with me.
Evie M.
Evie M.
1700004809
This location is awful from the service to the wait time. Not sure what the point of an express order is if you still have to wait 30 min. From the front desk to the pickup line, the entire service experience is terrible. #curaleaf doesn’t have these problems. Never doing business with this company again.
KB R.
KB R.
1699933032
Always great products. Look for great deal alerts online. Wish there was a better system for pickup. Takes too long to just pay for merchandise already ordered and processed per email receipt. JS. Otherwise 👍🧘🌞
C W.
C W.
1699462484
Very polite and helpful. Great experience. But. My lastest visit. I wasn't happy at all. The sale's associate. Used my first time visitors discount. On my first visit. Without my knowledge. Saving me 3 dollars I didn't know that until my second visit. When I couldn't use it. I was Very disappointed
Martino B.
Martino B.
1699364966
Melania the manager is rude. I’ve been coming here for years and have seen several managers but this one is the worst. Ever since she started the place always seems short staffed and people look unhappy. It’s clear the store is being run poorly. That’s also why it seems busy and takes forever. Also.. the 5 star reviews are basically paid reviews where people get kickbacks. Against Google TOS and unethical.
Jen C.
Jen C.
1698877882
This place is the slowest Trulieve in the area by far. Just checking in will take like 10 min a person. Always a line. Always a wait of 20 min or more on pickup orders. The “express” service is even slower at times. Be prepared to wait 30 min to 1 hour. Even if the place is empty.
Derek B.
Derek B.
1698702403
Wow this place is busy. If you dont have to go here pick another spot. They only had 2 employees working with a overflowing waiting room. The employee told me they started to cut hours so this location might not be here for long if thats the case. Also I didnt get 1 veteran discount like I used to the employee told me that most things dont have it anymore. Very disappointing andbwill be going to SunnySide from now on.
jfindlay813
jfindlay813
1695508363
Fast friendly service. Only allowed 1 guest . Good prices. They accept debit, credit and cash. I recommend cash as my card kept declining for some reason but I used the ATM and got cash immediately.
Keitra F.
Keitra F.
1695079890
I rate on the day. Some days it is definitely 5 stars. Today however not so much. I did online check-in and it said 7 minutes. I went in and sat down right in front of the monitor. Watching my name. The person's name in front of mine. They had called several times. I was waiting for my name and then all the sudden mine was gone but the person ahead was still next on que. Before I realized that, I told the receptionist my name disappeared but I was never called. He went to the back to see. That's when I realized so what had happened. I told him when he came back and apparently they have new people. But I waited over an hour not just because of this incident but also the express line kept increasing and it left me waiting. 8 names were added after I sat down and they were all seen before myself and the 2 people ahead in line.
Craig F.
Craig F.
1694042265
The worst store ever! You will always wait 15 to 20 minutes for your order even if it's placed ahead of time. I would never advise anyone to use this location. They don't seem to know how to do anything different even when multiple complaints come in about the same issue. We sure will get an apology response from the manager quickly, but nothing is done.
mark P.
mark P.
1690044225
I have been coming to this dispensary Since the day they opened. I have always felt welcome and the staff has been great. This visit was not a good experience. First of all, the young lady at the express counter has always been very nice. She's made great recommendations and was nothing but professional. Where this visit goes wrong is when? Meloiniea the so called Manager made me very uncomfortable. Had received a coupon from a email. It was very clear on Is what it applied to. She very quickly said no And try to leave the room I asked her please stop so I had to pull out my phone to show her what it was, she said. Oh, I'm sorry, I thought you were talking about something else. So she didn't even take the time to see what discount I was asking for she just very quickly said no.and then gave me the discount on that particular item. I have been using my points here since I've started the day they opened the doors. She said I could not apply any of my points and was very dismissive and rude. I have gladly spend a lot of money at this store because of the customer service experience that I get. Meloiniea was rude, I have not seen her in the store before and like I Said I live right around the corner. I asked her because she got the first discount wrong and very quickly dismissed me I was curious on how long she worked there. She would not answer And appear to be getting more irritated at me. Because she got my first discount wrong. I wanted to Make sure it was correct that I was not able to use my points which I had been doing on the same products every Is time i've came in Since the day they opened. I ask her if any policies had changed she said no. Even though she was wearing a mask and there was 2 inches of glass in front of us. I could tell by her forehead she was very annoyed with me by asking the questions. unfortunately I have PTSD. I felt so uncomfortable in the express check out that I literally started to shake. My voice started to tremble and I started to have an anxiety attack. Keep in mind I do MMA. So I'm not easily shaken up anymore. I literally Walked out the store shaking In a panic attack which I should not have to experience going into the place That's supposed to be helping me treat it. I have not experienced that horrible feeling in a very long time. I will not be coming back to the store anymore. Or even using the dispensary anymore i'm going to look for different dispensaries. If any management besides Meloiniea that Would like to contact me. I will be more than happy to talk to them about my horrible experience.. You guys have all my information with my phone number. I would ask that somebody from corporate please give me a call. Thank you. Or let me know what number I need to reach out to in or order to file a formal complaint.
Elisha D.
Elisha D.
1689709708
They have good deals, some times.. but my goodness the wait. EVERY SINGLE TIME. I don’t know what’s going on here but they need to change their process. It shouldn’t take 35 mins to an hour to pick up an order. It’s ridiculous to say the least. Really don’t think I’ll be back.
Chaz R.
Chaz R.
1689702152
The deals are okay, but I've never been here and had a quick transaction. I know Trulieve is already slower than every other dispensary for some reason, but this location is by far the worst one in Hillsborough and Pinellas. I'd suggest avoiding this location unless it's your last resort.
john P.
john P.
1689469545
On multiple occasions have had issues with this store. Drove 30 minutes to get flower and they said they can’t do anything because they have 2 people working on a Saturday 1 and 2 that the systems were down. There should be a manual implementation in effect for this issues. Also workers should not be telling people they can’t help them and making them return home empty handed. A pharmacy would not do that. To add to it the prices are higher than majority of other suppliers, the thc content is LOW and buds usually extra crispy. I have decided I will take my money elsewhere since the unusual times I need the supply, they can’t or won’t fulfill. Will continue taking my business to sunburn cannabis in st Pete as I recommend to anyone else who sees this. KK was good but not $53 good
Donna M.
Donna M.
1688752188
The wait time is my biggest complaint. I order online and check-in also online once my order is ready. Online system shows 5 min wait time for express check-out, but when I arrive I'm told the wait time is 20-25 mins and there's only 5-6 people waiting. I asked why the difference in times and was told it's always that way. Why? Both systems should be more accurate than a 15-20 min longer wait after you've done an online check in.Love the products and the staff is very friendly and accommodating and I wouldn't stop patronizing Trulieve, but I will not be able to run in and pick up items when I don't have extra time to wait.Please make the online system match the in store time closer. It's not just me, it's an issue with everyone I spoke with while I was waiting.
Jennifer M.
Jennifer M.
1688605457
I used to come here a lot but recently stop since I’ve been dealing with things at home. Came to pick up me medicine since I feel my anxiety kicking in. The new girl they have in the front Kristine, Christina something like that was on a huge power trip saying they wouldn’t have time to take me since there was a few people waiting and denied me to pick up. I’m not a grocery store costumer, I’m a patient who needs my proscribed medicine. This is a medical center yet some employees treat it like it’s some VIP trap house. Used to love the service here everyone is always so nice but it looks like that went down as of a few weeks ago. Beyond disappointed. Service is a 0 star if I could.
Frank R.
Frank R.
1687796663
The pick up process is horrible, if you don’t have an online and that is not confirmed ready to be picked up, save yourself the time and go to another dispensary. You will sit here for 30-45 minutes every time, not sure what the hold up is when plenty of other dispensaries get you in and out and have much better flower at the same price.
Suheil F.
Suheil F.
1687463838
I wish I could give them 5 stars because they are excellent at costumer service and i truly enjoy their products, but the wait time is ridiculous. From all the dispensaries in the area this is the only place I have to wait close to an hour. An ex employee said they are cutting hours down and staff, but they are always busy! I’m truly hoping they can get the wait time under control.
Shumpski
Shumpski
1687030302
This place is horrible when it comes to waiting. You get a text saying your order is "ready for pickup", then wait over an hour in store. Location is the only thing that brought me into the store a second time. (along with hopes that it may have improved from my prior visit). This place stresses me out more than it helps.
Laurel K
Laurel K
1686754094
Good product, BUT SOOOO EXTREMELY SLOWWWWW. They make us wait for over an hr every single time.With other dispensaries in and out in ten minutes.Not Trulieve. Slowest company by far. If you're looking for a quick place this is NOT it.
Katy W.
Katy W.
1683899981
My favorite dispensary around. Love their deals. The staff is always amazing and I mean AMAZING!!! Haven’t had issues with products.I wish they had more staff for how busy they are so online orders could be filled faster for express pick up but they do an amazing job pushing through their constant busy days.
Angel G.
Angel G.
1682029506
Today there was quite a wait which was expected. I was on the express line, i got a text saying to check in with the host which i did and somehow my name still got kicked off the list, someone went right in on my spot and then when i brought it to the host attention he made it seem like i was lying because somehow i ended up at number 12 , i was just looking at the screen for 30 minutes im 100% positive i was number one and i have the text . I did not like the customer service today.
Nicole T.
Nicole T.
1678663753
This use to be a great place. My last few orders has been madness, not to mention how long it takes. They never call you anymore when they don't have what you ordered online. Online check in is a joke as you do not get one single benefit from it, your still added to the end of the walk in list. Employees are nice, but there is a lack of them.
Jeanette T
Jeanette T
1675461888
Ordered online for pick up. It took them three hours to process it. When I got there, I still had to wait 20 minutes to pick up. When I was speaking with the associate, I was told that four of the items in my order were not eligible for my first time 50% discount. Their website clearly stated that some of the items were not eligible for a discount, but it did not state for these items. I told the clerk that it did not say that on the website and she should notify the manager. She said she would talk to him as soon as she was finished with me. She did apologize for the misunderstanding. However, it was not a misunderstanding. I drove 30 minutes to get there and was very disappointed that I had to cut my order in half because the website was incorrect. They need to look that website over and make sure things are clearly stated. I could have pushed it since it wasn’t stated but didn’t think I’d get anywhere. The clerks were all extremely polite and helpful but just went to use my order and had picked out two different strains of Roll One ground flower. Told her to give me one of each strain but she gave me two of the same strain. Again this is disappointing bc I wanted to compare strains.
Danna M.
Danna M.
1674578656
Good products, always have to wait a while to be seen even with an express order but that is to be expected with a place this popular. It can also be a bit pricey compared to muv or growhealthy. But again, they have good products.
Lol S.
Lol S.
1672290947
I'm going to thank everybody they are so professional. I forgot to get the name of the girl that was in front of the desk she explained to me a product that will help with pain and I've been suffering 15 years and I just tried it and I feel that my pain is better thank you crystal as well she help me too to me this is a very professional Place very clean and if you don't know what any products is used for they are trained and they're. Will tell you how. do I recommend this place a 100% percent yes.
Krystal Dawn P.
Krystal Dawn P.
1668004131
I’m very pleased with the services provided by the products & service at Trulieve in Riverview. The staff are always friendly & professional people. They’re knowledgeable & always very helpful when I come in w questions. I never feel rushed & they have a lot of good deals. I appreciate that they will let you know if there are sales or discounts on my medication. I wish I knew all of their names they all deserve recognition for going above and beyond what their duties are. They even remember your name when you come in & offer a bottle of water. All of the Trulieve dispensaries I’ve been in are all ⭐️⭐️⭐️⭐️⭐️
Lol S.
Lol S.
1667002655
I'm going to thank everybody they are so professional. I forgot to get the name of the girl that was in front of the desk she explained to me a product that will help with pain and I've been suffering 15 years and I just tried it and I feel that my pain is better thank you crystal as well she help me too to me this is a very professional Place very clean and if you don't know what any products is used for they are trained and they're. Will tell you how. do I recommend this place a 100% percent yes.
Juicy P.
Juicy P.
1665669326
Amazing staff that answers all my questions! In the perfect location for my last minute needs, and never had a long wait when I go! Gotta love it 🙂 Cody has been my bud tender twice and both times has been very kind and warm with me.
Renata M.
Renata M.
1664723423
This is the best Trulieve I’ve been to! Thank you to Cam for being so helpful and caring during these tough times! The whole staff is incredible and very caring! I came from Cape Coral Florida! Definitely will come back! Thank you guys again! Exceptional customer service and care!
Andrea M.
Andrea M.
1660843896
Anna /Ana I apologize for not knowing how to spell her name but she is awesome! Had serious anxiety today , my order was not what I expected and I almost left but Anna took her time and helped me build a great order for my needs and to earn maximum discount. Thank you for being a fantastic care giver! Some of us need help sometimes. Best staff , best products at Riverview Trulieve!
Best place to go. Much larger than Brandon location and faster also will allow visitors in back with an I.D. not at the Brandon location. Riverview is much more convenient for me I like both locations but Riverview is the best. Thanks everyone there for everything you do. See you all next time.:)
Amazing!! Super helpful and very friendly staff. It looks great inside, the artwork is pretty cool as well. From the second you walk in you feel a good vibe. Nice prices and great selection. ONLY ONE DOWN SIDE..THE PARKING LOT IS NOT FINISH YET...GO TO THE BACK FIRST THEN TURN IN!!...I still gave 5 stars because I know the parking lot will be done sooner or later...ENJOY
Amazing!! Super helpful and very friendly staff. It looks great inside, the artwork is pretty cool as well. From the second you walk in you feel a good vibe. Nice prices and great selection. ONLY ONE DOWN SIDE..THE PARKING LOT IS NOT FINISH YET...GO TO THE BACK FIRST THEN TURN IN!!...I still gave 5 stars because I know the parking lot will be done sooner or later...ENJOY
Kaitlynn K.
Kaitlynn K.
1654194052
By far best Trulieve I've been too. Place is beautiful , clean and people are delightful. Quick and easy. Located right off the highway it saves me from driving to seffner from my home in Sun City Center.I had the pleasure of being helped by Crystal, who made a really hard day truly turn around. She was sweet, we cracked joke and she went above and beyond to assist me with a mistake on my order. She embodies what it means to be a excellent member of customer service.
Kevin W.
Kevin W.
1652357964
I love this dispensary. I see some people complaining about wait times. What I say to that is pick a better time to go. I go when I know it’s not busy (try 4:20). Online ordering probably needs a makeover. They probably need staff that is dedicated solely to online orders during high volume times because you definitely cannot rely on online orders to be placed the same day. But avoiding that this place is always well stocked with good products.
Electric R.
Electric R.
1652118092
I love Trulieve all together but this location is most definitely the best! The staff is amazing! Patrick took care of me today and I’m extremely satisfied with his service. But no matter who it is I am always so satisfied with my experience. I feel like I am welcome there every time I go and regardless of how busy it gets they always seem to remember who I am and exactly how to tend to my needs. This is the best of the best right here.
Prudence
Prudence
1651512123
I love the new location in Riverview. Evan is pleasant and knowledgeable, answered all my questions and helped me make the right selection.Every time I go into this location I am greeted in a professional, polite manner. The product selection is robust and the atmosphere is a perfect mix between clinical and comfortable.I am so happy to have a quality dispensary so close to home. Thanks Trulieve!
CHRIS #.
CHRIS #.
1651031332
Computers are always down...Usually a long wait...The system lets you place an order even if the product is not available...The Customer service number you are given on the website has no clue what is actually going on at an individual store or how much product they have...The bottom line is they have great product but is it really worth the hassle???This never happens to me at MUV.
Andrea M.
Andrea M.
1651029084
Mona and Eli are both so awesome! Both always super helpful and help me pick out great product!! Always make sure I get the best deals possible and don’t miss any discounts or promotions! I have dispensaries closer to me but their excellent customer service keeps me coming back.
G
G
1650489310
They wouldn't honor sale prices!Order was placed at 8am & I never received a Confirmation Email, so after 8 hours (4pm) I went there,The Clerk (who was pleasant) said the sale ended at 1pm. He did check with the Manager.P.S. I just received the Confirmation Email at 5pm, 9 hours after ordering.I was always treated well at the Brandon location, skip Riverview.
Preston P.
Preston P.
1649879050
Absolutely love this location never had an issue. The staff is really friendly especially Sean he was very helpful and very knowledgeable with all the products. Highly recommend this location
Andrea M.
Andrea M.
1648919127
Sean @ Riverview is awesome! Waited on me the last two visits , helpful and willing to talk strains I’m unfamiliar with. Fairly new patient and Sean has been super helpful both times !
Kaitlynn K.
Kaitlynn K.
1647369241
By far best Trulieve I've been too. Place is beautiful , clean and people are delightful. Quick and easy. Located right off the highway it saves me from driving to seffner from my home in Sun City Center.I had the pleasure of being helped by Crystal, who made a really hard day truly turn around. She was sweet, we cracked joke and she went above and beyond to assist me with a mistake on my order. She embodies what it means to be a excellent member of customer service.
Lol S.
Lol S.
1647220538
I'm going to thank everybody they are so professional. I forgot to get the name of the girl that was in front of the desk she explained to me a product that will help with pain and I've been suffering 15 years and I just tried it and I feel that my pain is better thank you crystal as well she help me too to me this is a very professional Place very clean and if you don't know what any products is used for they are trained and they're. Will tell you how. do I recommend this place a 100% percent yes.
Asi V
Asi V
1647080129
I am so excited... now I have this location just 15 min from home... my first time in this location and was awesome. Mark take care of me and was a fantastic experience.....thanks trulieve!!!
CHRIS #.
CHRIS #.
1647070153
Super friendly! Very organized! Great product! Don't forget to check in when you are on your way, for super fast pick up and check out.
Belinda R
Belinda R
1646677280
Beautiful facility. Waiting time very minimal and a great selection. Tip for newbie staff, list out the names if you don't have a menu, especially if consumer asks what's available.
Kyle A.
Kyle A.
1646100414
Dealt with a guy named Evan( I called him Antonio Browns look-a-like) lol super cool dude. Laughed the entire time I was there. Awesome overall experience tonight!
Mary M.
Mary M.
1646001708
Their is no trulieve false advertisementUpdate- it’s open now but the wait time is horrible!!!! Said 20 min it’s been 35 an I’m still waiting pick up orders are just walking in an being seen before everyone who’s been waiting an even longer than I’ve waited it’s a little ridiculous!! I may have to stick to Brandon though this is closer to home!!
Tabi T.
Tabi T.
1645892952
The receptionist was awesome, had no wait time. We'll definitely be back again great service!
Zack K.
Zack K.
1645461187
First visit here, will say you have to enter the parking lot behind behind the store front, not the road in front of the shop! Dawna was awesome and informative! Good discounts!
gabrielle M.
gabrielle M.
1645301139
Q is awesome here at the riverview location . Super nice and informative .
Cc J.
Cc J.
1644945496
Had a great experience here. Glad it is close to my house. Dont have to drive to brandon. Luis was very friendly and polite. Definitely gonna go back!
Cody Q.
Cody Q.
1644945490
Great service an very friendly staff , shout out Luis Rivera best bud tender !
Tyji A.
Tyji A.
1644637925
Welcome to Gibtown/ Riverview..,
Stephanie N.
Stephanie N.
1644510173
Beautiful store! Great location! Friendly staff!
Mercedes S.
Mercedes S.
1644075775
The fairgrounds location confirmed opening this week . Week of feb 8th 22
Not open yet, no false advertisement LOL
Mary M.
Mary M.
1642768218
Their is no trulieve false advertisement
Next Reviews
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9912 Upper Alafia Ct
Riverview, FL 33578

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    Payment Methods:

    Cash Only
    ATM Available On Site

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    Everyday Discounts

    1st Order

    60% OFF

    2nd Order

    50% OFF

    3rd Order

    40% OFF

    Veterans Discount

    20% OFF

    Seniors 55+ Discount

    10% OFF

    Industry Discount

    20% OFF

    Pediatric Discount

    20% OFF

    SNAP Discount

    10% OFF

    Birthday Discount

    25% OFF

    Refer a Friend

    50% OFF For You & Your Friend

    ABOUT THIS DISPENSARY

    Trulieve, located at 9912 Upper Alafia Ct in Riverview, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Riverview does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Trulieve

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Trulieve in Riverview online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Trulieve Riverview Dispensary
    3.8
    Based on 338 reviews
    Briggs C.
    Briggs C.
    1700958195
    The lady at the register was very nice and had a great customer service attitude, despite what was not the most welcoming reception from me. She earned all of these stars.The gentleman in the front room lost my place in line and I waited as everyone got called before being asked what my name was. I waited an extra 15minutes I’d guess.
    John W.
    John W.
    1700235252
    Not sure what the negative reviews are about. I was in and out in 15 minutes with the online express order. They were super nice and patient. I hadn’t used my debit card in forever and forgot my pin and they were very patient with me.
    Evie M.
    Evie M.
    1700004809
    This location is awful from the service to the wait time. Not sure what the point of an express order is if you still have to wait 30 min. From the front desk to the pickup line, the entire service experience is terrible. #curaleaf doesn’t have these problems. Never doing business with this company again.
    KB R.
    KB R.
    1699933032
    Always great products. Look for great deal alerts online. Wish there was a better system for pickup. Takes too long to just pay for merchandise already ordered and processed per email receipt. JS. Otherwise 👍🧘🌞
    C W.
    C W.
    1699462484
    Very polite and helpful. Great experience. But. My lastest visit. I wasn't happy at all. The sale's associate. Used my first time visitors discount. On my first visit. Without my knowledge. Saving me 3 dollars I didn't know that until my second visit. When I couldn't use it. I was Very disappointed
    Martino B.
    Martino B.
    1699364966
    Melania the manager is rude. I’ve been coming here for years and have seen several managers but this one is the worst. Ever since she started the place always seems short staffed and people look unhappy. It’s clear the store is being run poorly. That’s also why it seems busy and takes forever. Also.. the 5 star reviews are basically paid reviews where people get kickbacks. Against Google TOS and unethical.
    Jen C.
    Jen C.
    1698877882
    This place is the slowest Trulieve in the area by far. Just checking in will take like 10 min a person. Always a line. Always a wait of 20 min or more on pickup orders. The “express” service is even slower at times. Be prepared to wait 30 min to 1 hour. Even if the place is empty.
    Derek B.
    Derek B.
    1698702403
    Wow this place is busy. If you dont have to go here pick another spot. They only had 2 employees working with a overflowing waiting room. The employee told me they started to cut hours so this location might not be here for long if thats the case. Also I didnt get 1 veteran discount like I used to the employee told me that most things dont have it anymore. Very disappointing andbwill be going to SunnySide from now on.
    jfindlay813
    jfindlay813
    1695508363
    Fast friendly service. Only allowed 1 guest . Good prices. They accept debit, credit and cash. I recommend cash as my card kept declining for some reason but I used the ATM and got cash immediately.
    Keitra F.
    Keitra F.
    1695079890
    I rate on the day. Some days it is definitely 5 stars. Today however not so much. I did online check-in and it said 7 minutes. I went in and sat down right in front of the monitor. Watching my name. The person's name in front of mine. They had called several times. I was waiting for my name and then all the sudden mine was gone but the person ahead was still next on que. Before I realized that, I told the receptionist my name disappeared but I was never called. He went to the back to see. That's when I realized so what had happened. I told him when he came back and apparently they have new people. But I waited over an hour not just because of this incident but also the express line kept increasing and it left me waiting. 8 names were added after I sat down and they were all seen before myself and the 2 people ahead in line.
    Craig F.
    Craig F.
    1694042265
    The worst store ever! You will always wait 15 to 20 minutes for your order even if it's placed ahead of time. I would never advise anyone to use this location. They don't seem to know how to do anything different even when multiple complaints come in about the same issue. We sure will get an apology response from the manager quickly, but nothing is done.
    mark P.
    mark P.
    1690044225
    I have been coming to this dispensary Since the day they opened. I have always felt welcome and the staff has been great. This visit was not a good experience. First of all, the young lady at the express counter has always been very nice. She's made great recommendations and was nothing but professional. Where this visit goes wrong is when? Meloiniea the so called Manager made me very uncomfortable. Had received a coupon from a email. It was very clear on Is what it applied to. She very quickly said no And try to leave the room I asked her please stop so I had to pull out my phone to show her what it was, she said. Oh, I'm sorry, I thought you were talking about something else. So she didn't even take the time to see what discount I was asking for she just very quickly said no.and then gave me the discount on that particular item. I have been using my points here since I've started the day they opened the doors. She said I could not apply any of my points and was very dismissive and rude. I have gladly spend a lot of money at this store because of the customer service experience that I get. Meloiniea was rude, I have not seen her in the store before and like I Said I live right around the corner. I asked her because she got the first discount wrong and very quickly dismissed me I was curious on how long she worked there. She would not answer And appear to be getting more irritated at me. Because she got my first discount wrong. I wanted to Make sure it was correct that I was not able to use my points which I had been doing on the same products every Is time i've came in Since the day they opened. I ask her if any policies had changed she said no. Even though she was wearing a mask and there was 2 inches of glass in front of us. I could tell by her forehead she was very annoyed with me by asking the questions. unfortunately I have PTSD. I felt so uncomfortable in the express check out that I literally started to shake. My voice started to tremble and I started to have an anxiety attack. Keep in mind I do MMA. So I'm not easily shaken up anymore. I literally Walked out the store shaking In a panic attack which I should not have to experience going into the place That's supposed to be helping me treat it. I have not experienced that horrible feeling in a very long time. I will not be coming back to the store anymore. Or even using the dispensary anymore i'm going to look for different dispensaries. If any management besides Meloiniea that Would like to contact me. I will be more than happy to talk to them about my horrible experience.. You guys have all my information with my phone number. I would ask that somebody from corporate please give me a call. Thank you. Or let me know what number I need to reach out to in or order to file a formal complaint.
    Elisha D.
    Elisha D.
    1689709708
    They have good deals, some times.. but my goodness the wait. EVERY SINGLE TIME. I don’t know what’s going on here but they need to change their process. It shouldn’t take 35 mins to an hour to pick up an order. It’s ridiculous to say the least. Really don’t think I’ll be back.
    Chaz R.
    Chaz R.
    1689702152
    The deals are okay, but I've never been here and had a quick transaction. I know Trulieve is already slower than every other dispensary for some reason, but this location is by far the worst one in Hillsborough and Pinellas. I'd suggest avoiding this location unless it's your last resort.
    john P.
    john P.
    1689469545
    On multiple occasions have had issues with this store. Drove 30 minutes to get flower and they said they can’t do anything because they have 2 people working on a Saturday 1 and 2 that the systems were down. There should be a manual implementation in effect for this issues. Also workers should not be telling people they can’t help them and making them return home empty handed. A pharmacy would not do that. To add to it the prices are higher than majority of other suppliers, the thc content is LOW and buds usually extra crispy. I have decided I will take my money elsewhere since the unusual times I need the supply, they can’t or won’t fulfill. Will continue taking my business to sunburn cannabis in st Pete as I recommend to anyone else who sees this. KK was good but not $53 good
    Donna M.
    Donna M.
    1688752188
    The wait time is my biggest complaint. I order online and check-in also online once my order is ready. Online system shows 5 min wait time for express check-out, but when I arrive I'm told the wait time is 20-25 mins and there's only 5-6 people waiting. I asked why the difference in times and was told it's always that way. Why? Both systems should be more accurate than a 15-20 min longer wait after you've done an online check in.Love the products and the staff is very friendly and accommodating and I wouldn't stop patronizing Trulieve, but I will not be able to run in and pick up items when I don't have extra time to wait.Please make the online system match the in store time closer. It's not just me, it's an issue with everyone I spoke with while I was waiting.
    Jennifer M.
    Jennifer M.
    1688605457
    I used to come here a lot but recently stop since I’ve been dealing with things at home. Came to pick up me medicine since I feel my anxiety kicking in. The new girl they have in the front Kristine, Christina something like that was on a huge power trip saying they wouldn’t have time to take me since there was a few people waiting and denied me to pick up. I’m not a grocery store costumer, I’m a patient who needs my proscribed medicine. This is a medical center yet some employees treat it like it’s some VIP trap house. Used to love the service here everyone is always so nice but it looks like that went down as of a few weeks ago. Beyond disappointed. Service is a 0 star if I could.
    Frank R.
    Frank R.
    1687796663
    The pick up process is horrible, if you don’t have an online and that is not confirmed ready to be picked up, save yourself the time and go to another dispensary. You will sit here for 30-45 minutes every time, not sure what the hold up is when plenty of other dispensaries get you in and out and have much better flower at the same price.
    Suheil F.
    Suheil F.
    1687463838
    I wish I could give them 5 stars because they are excellent at costumer service and i truly enjoy their products, but the wait time is ridiculous. From all the dispensaries in the area this is the only place I have to wait close to an hour. An ex employee said they are cutting hours down and staff, but they are always busy! I’m truly hoping they can get the wait time under control.
    Shumpski
    Shumpski
    1687030302
    This place is horrible when it comes to waiting. You get a text saying your order is "ready for pickup", then wait over an hour in store. Location is the only thing that brought me into the store a second time. (along with hopes that it may have improved from my prior visit). This place stresses me out more than it helps.
    Laurel K
    Laurel K
    1686754094
    Good product, BUT SOOOO EXTREMELY SLOWWWWW. They make us wait for over an hr every single time.With other dispensaries in and out in ten minutes.Not Trulieve. Slowest company by far. If you're looking for a quick place this is NOT it.
    Katy W.
    Katy W.
    1683899981
    My favorite dispensary around. Love their deals. The staff is always amazing and I mean AMAZING!!! Haven’t had issues with products.I wish they had more staff for how busy they are so online orders could be filled faster for express pick up but they do an amazing job pushing through their constant busy days.
    Angel G.
    Angel G.
    1682029506
    Today there was quite a wait which was expected. I was on the express line, i got a text saying to check in with the host which i did and somehow my name still got kicked off the list, someone went right in on my spot and then when i brought it to the host attention he made it seem like i was lying because somehow i ended up at number 12 , i was just looking at the screen for 30 minutes im 100% positive i was number one and i have the text . I did not like the customer service today.
    Nicole T.
    Nicole T.
    1678663753
    This use to be a great place. My last few orders has been madness, not to mention how long it takes. They never call you anymore when they don't have what you ordered online. Online check in is a joke as you do not get one single benefit from it, your still added to the end of the walk in list. Employees are nice, but there is a lack of them.
    Jeanette T
    Jeanette T
    1675461888
    Ordered online for pick up. It took them three hours to process it. When I got there, I still had to wait 20 minutes to pick up. When I was speaking with the associate, I was told that four of the items in my order were not eligible for my first time 50% discount. Their website clearly stated that some of the items were not eligible for a discount, but it did not state for these items. I told the clerk that it did not say that on the website and she should notify the manager. She said she would talk to him as soon as she was finished with me. She did apologize for the misunderstanding. However, it was not a misunderstanding. I drove 30 minutes to get there and was very disappointed that I had to cut my order in half because the website was incorrect. They need to look that website over and make sure things are clearly stated. I could have pushed it since it wasn’t stated but didn’t think I’d get anywhere. The clerks were all extremely polite and helpful but just went to use my order and had picked out two different strains of Roll One ground flower. Told her to give me one of each strain but she gave me two of the same strain. Again this is disappointing bc I wanted to compare strains.
    Danna M.
    Danna M.
    1674578656
    Good products, always have to wait a while to be seen even with an express order but that is to be expected with a place this popular. It can also be a bit pricey compared to muv or growhealthy. But again, they have good products.
    Lol S.
    Lol S.
    1672290947
    I'm going to thank everybody they are so professional. I forgot to get the name of the girl that was in front of the desk she explained to me a product that will help with pain and I've been suffering 15 years and I just tried it and I feel that my pain is better thank you crystal as well she help me too to me this is a very professional Place very clean and if you don't know what any products is used for they are trained and they're. Will tell you how. do I recommend this place a 100% percent yes.
    Krystal Dawn P.
    Krystal Dawn P.
    1668004131
    I’m very pleased with the services provided by the products & service at Trulieve in Riverview. The staff are always friendly & professional people. They’re knowledgeable & always very helpful when I come in w questions. I never feel rushed & they have a lot of good deals. I appreciate that they will let you know if there are sales or discounts on my medication. I wish I knew all of their names they all deserve recognition for going above and beyond what their duties are. They even remember your name when you come in & offer a bottle of water. All of the Trulieve dispensaries I’ve been in are all ⭐️⭐️⭐️⭐️⭐️
    Lol S.
    Lol S.
    1667002655
    I'm going to thank everybody they are so professional. I forgot to get the name of the girl that was in front of the desk she explained to me a product that will help with pain and I've been suffering 15 years and I just tried it and I feel that my pain is better thank you crystal as well she help me too to me this is a very professional Place very clean and if you don't know what any products is used for they are trained and they're. Will tell you how. do I recommend this place a 100% percent yes.
    Juicy P.
    Juicy P.
    1665669326
    Amazing staff that answers all my questions! In the perfect location for my last minute needs, and never had a long wait when I go! Gotta love it 🙂 Cody has been my bud tender twice and both times has been very kind and warm with me.
    Renata M.
    Renata M.
    1664723423
    This is the best Trulieve I’ve been to! Thank you to Cam for being so helpful and caring during these tough times! The whole staff is incredible and very caring! I came from Cape Coral Florida! Definitely will come back! Thank you guys again! Exceptional customer service and care!
    Andrea M.
    Andrea M.
    1660843896
    Anna /Ana I apologize for not knowing how to spell her name but she is awesome! Had serious anxiety today , my order was not what I expected and I almost left but Anna took her time and helped me build a great order for my needs and to earn maximum discount. Thank you for being a fantastic care giver! Some of us need help sometimes. Best staff , best products at Riverview Trulieve!
    Best place to go. Much larger than Brandon location and faster also will allow visitors in back with an I.D. not at the Brandon location. Riverview is much more convenient for me I like both locations but Riverview is the best. Thanks everyone there for everything you do. See you all next time.:)
    Amazing!! Super helpful and very friendly staff. It looks great inside, the artwork is pretty cool as well. From the second you walk in you feel a good vibe. Nice prices and great selection. ONLY ONE DOWN SIDE..THE PARKING LOT IS NOT FINISH YET...GO TO THE BACK FIRST THEN TURN IN!!...I still gave 5 stars because I know the parking lot will be done sooner or later...ENJOY
    Amazing!! Super helpful and very friendly staff. It looks great inside, the artwork is pretty cool as well. From the second you walk in you feel a good vibe. Nice prices and great selection. ONLY ONE DOWN SIDE..THE PARKING LOT IS NOT FINISH YET...GO TO THE BACK FIRST THEN TURN IN!!...I still gave 5 stars because I know the parking lot will be done sooner or later...ENJOY
    Kaitlynn K.
    Kaitlynn K.
    1654194052
    By far best Trulieve I've been too. Place is beautiful , clean and people are delightful. Quick and easy. Located right off the highway it saves me from driving to seffner from my home in Sun City Center.I had the pleasure of being helped by Crystal, who made a really hard day truly turn around. She was sweet, we cracked joke and she went above and beyond to assist me with a mistake on my order. She embodies what it means to be a excellent member of customer service.
    Kevin W.
    Kevin W.
    1652357964
    I love this dispensary. I see some people complaining about wait times. What I say to that is pick a better time to go. I go when I know it’s not busy (try 4:20). Online ordering probably needs a makeover. They probably need staff that is dedicated solely to online orders during high volume times because you definitely cannot rely on online orders to be placed the same day. But avoiding that this place is always well stocked with good products.
    Electric R.
    Electric R.
    1652118092
    I love Trulieve all together but this location is most definitely the best! The staff is amazing! Patrick took care of me today and I’m extremely satisfied with his service. But no matter who it is I am always so satisfied with my experience. I feel like I am welcome there every time I go and regardless of how busy it gets they always seem to remember who I am and exactly how to tend to my needs. This is the best of the best right here.
    Prudence
    Prudence
    1651512123
    I love the new location in Riverview. Evan is pleasant and knowledgeable, answered all my questions and helped me make the right selection.Every time I go into this location I am greeted in a professional, polite manner. The product selection is robust and the atmosphere is a perfect mix between clinical and comfortable.I am so happy to have a quality dispensary so close to home. Thanks Trulieve!
    CHRIS #.
    CHRIS #.
    1651031332
    Computers are always down...Usually a long wait...The system lets you place an order even if the product is not available...The Customer service number you are given on the website has no clue what is actually going on at an individual store or how much product they have...The bottom line is they have great product but is it really worth the hassle???This never happens to me at MUV.
    Andrea M.
    Andrea M.
    1651029084
    Mona and Eli are both so awesome! Both always super helpful and help me pick out great product!! Always make sure I get the best deals possible and don’t miss any discounts or promotions! I have dispensaries closer to me but their excellent customer service keeps me coming back.
    G
    G
    1650489310
    They wouldn't honor sale prices!Order was placed at 8am & I never received a Confirmation Email, so after 8 hours (4pm) I went there,The Clerk (who was pleasant) said the sale ended at 1pm. He did check with the Manager.P.S. I just received the Confirmation Email at 5pm, 9 hours after ordering.I was always treated well at the Brandon location, skip Riverview.
    Preston P.
    Preston P.
    1649879050
    Absolutely love this location never had an issue. The staff is really friendly especially Sean he was very helpful and very knowledgeable with all the products. Highly recommend this location
    Andrea M.
    Andrea M.
    1648919127
    Sean @ Riverview is awesome! Waited on me the last two visits , helpful and willing to talk strains I’m unfamiliar with. Fairly new patient and Sean has been super helpful both times !
    Kaitlynn K.
    Kaitlynn K.
    1647369241
    By far best Trulieve I've been too. Place is beautiful , clean and people are delightful. Quick and easy. Located right off the highway it saves me from driving to seffner from my home in Sun City Center.I had the pleasure of being helped by Crystal, who made a really hard day truly turn around. She was sweet, we cracked joke and she went above and beyond to assist me with a mistake on my order. She embodies what it means to be a excellent member of customer service.
    Lol S.
    Lol S.
    1647220538
    I'm going to thank everybody they are so professional. I forgot to get the name of the girl that was in front of the desk she explained to me a product that will help with pain and I've been suffering 15 years and I just tried it and I feel that my pain is better thank you crystal as well she help me too to me this is a very professional Place very clean and if you don't know what any products is used for they are trained and they're. Will tell you how. do I recommend this place a 100% percent yes.
    Asi V
    Asi V
    1647080129
    I am so excited... now I have this location just 15 min from home... my first time in this location and was awesome. Mark take care of me and was a fantastic experience.....thanks trulieve!!!
    CHRIS #.
    CHRIS #.
    1647070153
    Super friendly! Very organized! Great product! Don't forget to check in when you are on your way, for super fast pick up and check out.
    Belinda R
    Belinda R
    1646677280
    Beautiful facility. Waiting time very minimal and a great selection. Tip for newbie staff, list out the names if you don't have a menu, especially if consumer asks what's available.
    Kyle A.
    Kyle A.
    1646100414
    Dealt with a guy named Evan( I called him Antonio Browns look-a-like) lol super cool dude. Laughed the entire time I was there. Awesome overall experience tonight!
    Mary M.
    Mary M.
    1646001708
    Their is no trulieve false advertisementUpdate- it’s open now but the wait time is horrible!!!! Said 20 min it’s been 35 an I’m still waiting pick up orders are just walking in an being seen before everyone who’s been waiting an even longer than I’ve waited it’s a little ridiculous!! I may have to stick to Brandon though this is closer to home!!
    Tabi T.
    Tabi T.
    1645892952
    The receptionist was awesome, had no wait time. We'll definitely be back again great service!
    Zack K.
    Zack K.
    1645461187
    First visit here, will say you have to enter the parking lot behind behind the store front, not the road in front of the shop! Dawna was awesome and informative! Good discounts!
    gabrielle M.
    gabrielle M.
    1645301139
    Q is awesome here at the riverview location . Super nice and informative .
    Cc J.
    Cc J.
    1644945496
    Had a great experience here. Glad it is close to my house. Dont have to drive to brandon. Luis was very friendly and polite. Definitely gonna go back!
    Cody Q.
    Cody Q.
    1644945490
    Great service an very friendly staff , shout out Luis Rivera best bud tender !
    Tyji A.
    Tyji A.
    1644637925
    Welcome to Gibtown/ Riverview..,
    Stephanie N.
    Stephanie N.
    1644510173
    Beautiful store! Great location! Friendly staff!
    Mercedes S.
    Mercedes S.
    1644075775
    The fairgrounds location confirmed opening this week . Week of feb 8th 22
    Not open yet, no false advertisement LOL
    Mary M.
    Mary M.
    1642768218
    Their is no trulieve false advertisement
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