Ryan with his product knowledge makes my buying experience more spot on to my needs. The complete staff there at Beneva along with quality choices and prices! I just don't go elsewhere.
Thanks Ryan G and the rest of the Trulieve Staff for always hooking it up and making it so easy for us customers !! Been going for a few years now and don't like to go anywhere else. You guys rock !!
Ryan C is the marijuana chad. A true hero of the bud. Very knowledgeable and very friendly. I've had good interactions with everyone in the stuff. No grief all business. Very satisfied!
Was my first time going in and Jay was so.helpful and informative. I will be coming back because of the awesome service Jay gave me.
Our new management/staff has been making an effort on providing excellent customer service and making sure your satisfaction is the upmost priority. If you are looking for quality and genuine service, please stop by!If you have not visited in a while, please we encourage you to swing by! You won’t regret it! 👌🏽✌🏽🍃 #TruTeam
Good people! Most employees are friendly. This is my go to dispensary! Most of the time, they have pretty good sales! They're still pretty highly priced... but I can't say they're higher priced than any other dispensary. Great products!!!
I’ve been going to this location for over a year now and I refuse to go anywhere else. I feel like all of the staff is family at this point, everyone knows my name, and I am always greeted with the warmest of hellos. The customer service is impeccable. As for product I have never been let down. They have the cheapest prices in all of the dispensaries in the Sarasota area, and the product is always top tier. Their sales are frequent and you can always get something for less than the original price. I used to just walk in to shop but now I order online and get to pick up in store without waiting in line. This is super accessible and helps for people who need to be in and out. I cannot praise the Beneva road trulieve enough. Please spend your hard earned moneys here.
This is the only dispensary that i've ever shopped at. Everyone of the people who work here are kind and compassionate. They make me feel comfortable and never stupid for asking a question about any product. They are all extremely knowledgeable. I would highly recommend this store to anyone
I always use online pick up express, do the early check in… and I still sit for a long time while walk ins go before me. My name was number 1 in line and 3 people still went ahead of me. What’s the point of the online check in? Then every time I go, they have different rules. I check in online and have a seat, they then tell me I’m supposed to let them know I’m here… the next time I go I let them know I’m here they tell me to take a seat and they’ll get to me shortly. this was the only trulieve I’ve ever been too & it’ll stay that way.Staff is friendly when you finally get taken care of, the reason I have an extra star.
Every time I order ahead at this location, they always have every item in stock and I love it. Never had an issue with the wait time because ever since I started purchasing from Trulieve, I order ahead for a pickup. Staff has ALWAYS been very kind and helpful, but had a particular EXCELLENT experience with Wendell (his co-worker heard me asking for his name and complimenting him on his service and even she said the place would fall apart without him, so kudos to Wendell). They give first, second and third time visitors great discounts, and they frequently have sales on their website, so that's awesome. My favorites so far are the Khalifa Kush & anything with "Banana" in it. I also love anything Alien Lab & Modern Flower pushes out. Love this place! A true life saver for my anxiety and stress after my separation!!!! Highly recommend
These negative comments are absolutely not true. I've been going to this location for almost 2 years. As a quiet guest hanging out in the background, the people who make the biggest fuss are the ones who are unprepared and incredibly impatient.I came on here to compliment Billy for always having a positive attitudeThe entire staff is always positive and moves everyone through the doors as fast as they possibly can.
Wait times are atrocious even with web check in. Staff is incompetent af just always needing corrections or a manager. Now they’re refusing to RESERVE your order for the next day even when your recommendation is available in pickup. They now claim this is FULFILLMENT of your order, something that is not true and was not done during their whole operation until just now. You have lost another customer. First the rewards points deletion, now this. You clearly don’t care about your patients or anything you claim to stand for you hypocrites.
Last Wednesday I created an online order, got a confirmation via email stating that when my order was filled I would get another email. Well, that email never came. Created another order this morning (Monday) and again got a confirmation email but never got the order is ready for pickup confirmation email. Every time I’ve just shown up to buy stuff I’ve awaited nearly an hr, so unless I can order online and check in for pickup, I’ll be shopping elsewhere. Their online store is a joke.
Management in this store is rude and disregarded his patient and what we say to him. This is for medical purposes not a convenient store. This is how you treat patients. Reported to corporate we shall see how far this goes if anything changes. This is a medical facility and I find that you are always waiting.When I come there im there at 830 and still have never been treated as express at anything. Express is not express. You still wait a long time. Why have waited when the front desk person says they have a spot for you, you go in and sit for 30 min or longer while walk ins are walking in and out.Management needs attention and trying for proper procedures and customer service.
Wonderful products, but horrible company. I have heard nothing but complaints from the staff. They took away the complimentary water fridge. Up front the staff can no longer sit, they no longer get a computer. Staffing shortages. Cut hours. It’s obvious that corporate does not care for their employees well being.I will buy my medical products else where. I hope that corporate changes their behavior.
Everyone is nice and friendly, but no sense of urgency. I place an online order and I still have to wait? Last time I was told mobile orders are prioritized, after 35 minutes I was still 7th in line. Be prepared to sit in the lobby for hours.
Don't make an order online. They'll make you wait 2 hours, never call you, you show up and then they still make you wait in line. When you ask them why? Their answer is, "our online person didn't show up". So you don't call the person to let them know? You make the customer become a walk-in when they ordered 2 hours ago!? Then also blame someone else how orders are backed up from yesterday. Bro. I'm trying to relax and they're straight up agrrivating and stressing out their customers before purchase. Congratulations to Trulieve for stressing me out more than helping
This shop always has the longest wait due to one of the workers calling out. I had 30 minutes to spare before going to work & figured I’d give myself that much time to pick it up. Now, I’m going to be late for work because these guys are taking over an hour to get me in the back room. I will have to stop going to this dispensary due to the inconvenience. It sucks because I love my guys over at Trulieve. If the management gets better then I will be back but this is ridiculous. I wouldn’t normally leave a review or go out of my way to give a bad review. This is necessary tho since this is the fifth time or so. I wasn’t even told that the wait was going to be an hour. She didn’t tell me how long it would be and I would’ve left in the first place if she would’ve given me a timeframe. The order was placed in advance as well.
Had several sales going on. Seemed like they got walk ins through pretty quickly. You can pick up and pre order online. Must have medical card.Lots of products, very professional, and very helpful/informative.
Just left a bit ago… Online Order. Left empty handed. Guy at Front Desk asked if it was Express PickUp then proceeds to tell me it could be 30 minutes, 15 - 20 or maybe a hour Wait. When I inquired about status of Order if I returned tomorrow, Staff was unsure. Decided to leave and place a call with Customer Service to verify… currently Awaiting Callback. Environment seems more of Trap House Vibe rather than a Pharmacy. Not a Good Look! Read some of recent Reviews… Sounds like some Customer Service Training is definitely needed Upfront and Technology improvements as well.Update: Received a Phone Call from Customer. After explaining situation to Mason, was given an apology, request for Patient information thereafter Line disconnected.Thankful for other Options. Will proceed accordingly.
I am from out of town so last night I placed an online order for pickup. This location is 20 minutes from my hotel so I thought well they close at 9 and it being 7 I would head on over. BIGGEST WASTE OF TIME. The doors were locked. At 730! So had to wait until today to head back over after work. I've been here for 30 minutes and still being told it's another 30 minute wait for pick up. While walk ins are just coming in and getting served. The customer service is extremely slow. I'm hoping when I finally do get seen it was worth the wait.UPDATE: Staff was good but ended up waiting 1 hour and 10 minutes. Did notice they locked the door by 730.
this was my first time at a trulieve and i have mixed feelings. the staff were nice enough, but not your typical super friendly dispo staff. the person at the front neglected to tell me anything about trulieve (even after telling them this was my first time in)- and that i would be waiting 20-30 minutes for an order that i was under the impression was already ready. the experience here is completely unlike any other dispensary i’ve ever been into. normally you go in, someone greets you and asks for your name, you wait a couple minutes while they grab it, and then ya get checked out and go. here they have a waiting room that is completely separate from the stock and point of sale. stock and point of sale are instead in the same room. this is the problem completely and totally. regulations have changed, so there’s no reason for a private service room like that anymore. it complicates and increases the wait time exponentially. for the price, just go to curaleaf.
Good product but they are slow af.. expect about an hours wait. Bought a leaking cart after waiting 30 minutes. I returned 5 minutes later when I realized it was defective but was at the end of the line and was told they probably wouldn’t even get to me but I could wait.
We were a party of 9 everyone ordered something different and they were happy with their food. I ordered fried calamari it was delicious! Our server May was polite, patient and professional. I recommend this restaurant. We had a great time.
There was a little issue with the amount of money that was owed for my delivery order. Michael from the Sarasota location is always very nice and helpful. And today I spoke with one of the managers named Nick. And together we figured out the issue. In the end they made it right and it all worked out. They have great sales and I love their RSO. And the staff is always really nice.
I have to say I have been to so many dispensaries and I have not had a pleasant experiences. I was about to give up on medical marijuana, until I came to this trulieve. Ryan B. was the one who helped me and he was the kindest guy. He was so knowledgeable about the products. He didn't make me feel stupid when I asked questions. He was helping other employees while helping me. It was nice to see team work and kind people. The wait was long but that's not to bad of a thing. Thank you trulieve and to Ryan for helping me finally get relief from my pain. I can't thank Ryan enough! I'll be back to the store again soon. The only one I trust.
Easy location to get to. Opens at 9 unlike many of the others so you can get going sooner. The place is clean and runs efficiently. Great vape deals. I don’t look at much else. Brian is super cool bud tender but they all know their products.
Busy a lot of the time but they get people in and out as quickly as they can. You can order the stuff online and then the wait is shorter when you go there to just pick up your order. Also the employees never seem in a rush and are willing to talk with you about products or give advice. They also will refund you or give you a credit for any reason if the product you bought didn't work or agree with you which is really nice
The staff here are super helpful with product recommendations and assisting through the checkout process to make sure you get all the deals you can. Kory was super helpful and friendly with picking out strains and ringing me up. Love this place
This is the first review I’ve ever written, the reason for it is due to the tremendous and great change at the Sarasota Trulieve. The new general manager is almost always visible. For the two years before that I couldn’t tell you who ran the place? The assistant manager Donovan Dominguez knows his stuff. He’s always smiling and helpful. I was greeted with a smile from Allie and was hosted by Michael. Michael does an amazing job at the front. I went into the back and was helped by Ashley. Ashley is one of those people who always has a smile and the best energy. She’s knowledgeable and always gets me exactly what I want.Not just that, I walked in and was helped within five minutes! And it has been like this a lot lately at the store. So after a few experiences like this, I have felt compelled to write my first review. Good job Trulieve Sarasota. We appreciate you.
Truly compassionate people and great products at great prices. Due to that, it is a very busy location and the wait may be longer than expected. No need to complain to receptionist regarding your wait time. It is what it is, so just be patient. The staff are wonderful people and are just doing their job.
I know they were short staffed for a while but its been a long time since ive spent more then 10-15min there. They've done a great job of bringing in knowledgeable and friendly employees. Always a great deal and convenient.
I would highly recommend this place! I was paired with Donovan and he was SO helpful. He helped me pick products we thought would work best for my issues. They turned out to be wonderful recommendations. They also have great sales. I will definitely be back to support.
Products are decent. Online ordering is a joke. Ordered before 9am waited the entire business day (12 hours) and my order was never processed. Go on the next morning to check and my order was listed as restocked. Wait times are outrageous. Clearly are doing more volume than this location can handle. Taking my business to a different dispensary.
My experience with Trulieve has always been great. The staff is knowledgeable and take their time to answer my questions. I like the assortment of options better than other dispensaries too.
Absolutely done with this place. No matter how small my order is, or how far in advance I send in my order, the wait time is atrocious. There's no point in placing an online order, since you're stuck waiting for an hour to be seen on most days regardless, and they usually won't have the products you ordered, anyway. No excuses for this level of inefficiency. Fire the manager.
Normally my experience are pretty good but this time was not one of those times. I went in for one thing and they gave me something else. I'll be careful next time on going to this store.
0 stars is deserved. If you are looking for bad customer service, laughable management and street quality flower… look no further!I will never spend another dollar here.What happened to your products? I’ve never been so dissatisfied in my entire life. I spent over $140 on concentrates that were melted all over the jar. Then let’s talk about taste. Burning plastic anyone??? Last let’s discuss effects.It’s like your stuff is almost strong enough to work. I mean it works if you smoke $40 worth at a time…. But seriously… why is is so bad?
The budtenders are nice (shout out Ashley!) but also this dispensary has the longest lines of any I've been to, and I used to live in Tampa...Edit: they've gotten better
I did leave a bad review a while back. ( 1 year roughly). Since then it is a different experience they have really changed it around for the better. So good job.
I have not been impressed with the knowledge of these employees here. I have had to repeatedly go back to find the right products and everyone I talk to gives me different answers. I even asked for a manager last time and she was really worthless, she had to ask another employee to help! What!?? And shes the manager!? when I ask questions they should know, they look at me like they have no idea. How am I supposed to feel confident and rely on them when its clear they are uneducated. I will try a different dispensary from now on.
This location is consistently problematic. Between unacceptably excessive wait times in-house the lack of urgency behind fulfilling online orders in a timely fashion is baffling...as a customer and from a business perspective. The staff is dismissive and often rude as opposed to empathetic and apologetic behind their shortcomings or order problems. The amount of times I have been cited "computer problems" as to why my order is not complete is laughable...but not a good happy laugh though. Management staff is rude and patronizing to clientele as well as staff when problems start to stack. A very clear sign of lack of training and or care from Trulieve.
My favorite local place to get my medicine. Every employee there is always kind, friendly and courteous. The manager has given me wonderful recommendations and is always a pleasure to deal with, which is luckily not often. Yes sometimes you have to wait, but it’s worth waiting for. They always have awesome deals.
The budtenders are nice (shout out Ashley!) but also this dispensary has the longest lines of any I've been to, and I used to live in Tampa...
Awful. By FAR the worst dispensary in a 100 mile radius. Understaffed & underpaid workers, so they don't care if you wait for (literally) nine hours after placing an order. This place should be for medicine, but is geared towards the recreational feel and true patients cannot get the medicine they need in a timely fashion. Disappointing & will definitely never step foot in a Trulieve again. I recommend Müv all day long 👋
I'd give it zero if I could. The only dispensary that you have to wait and it is forever. Ridiculous. The service is as bad as the product. I call it the dollar store of dispensaries. Additives in everything. Theres a reason its so cheap. Get real medicine, go elsewhere..
After multiple LONG WAITS, even after placing an on line order, checking in, and raving confirmation that I am only 2 in line and my wait will be 10 min- the wait time has only gotten more and more ridiculous. The staff is great but I’ve seen them over the last yr go from happy to disgruntled. They state their manager won’t hire additional people in an effort to increase his/ her own bonus.I thought I would try their delivery option! I ordered and confirmed that my delivery would be here between 1-7, yesterday. No call, no show. I called CS who stated the dispatcher would reach out…nothing. I called back. That CS was disappointed not to be able to reach this location either. I’ve been on hold for 45 min trying to confirm my order for TODAY.Sadly, this location has seen the last of me. I can’t say I tried. I love the staff, but they’re all turning over soon. The management of this location appears to be the issue.
These people are just the worst of the worst. Everything's a disaster every time. Zero coordination, extreme wait times. 10 minute wait time on waitly turns into 30- 40 minutes plus ++ Every. Time. There is no express line. I don't know why the system asks if you're going to modify the order because it doesn't matter. You still wait..... The employees are uninformed and uneducated. They don't even know the promotions from the company for which they work 😒 Most are polite, but some are irritated and plain rude. I've been spoken down to and even yelled at, no joke. To boot, a lot of these people lack basic math skills and need to use calculators but still somehow manage to mess things up and short change the customers.. (Hey, when you're in the wait room for 40 minutes with a bunch of frustrated people, they talk..) Anyway, to date that number's about $90 for me. As far as a "professional business" goes, this place has to be the most unorganized and dysfunctional I've ever engaged with. There seems to be a steady turn-over of employment here. Maybe things will eventually get better.
Employees are awesome. They really need a new way so you don’t wait an hour plus EVERY single time, even with an online order. Not sure why they even have the online ordering available because you’re placed in the normal line? Half the time the checkin doesn’t even work. Finding a new shop because it’s so inconvenient and frustrating. Management needs some new tips here on how to get the line moving a little quicker.
This location is horrible. Everytime I've placed an online order and I arrive in told something in my order isn't available. The wait is incredibly long compared to other dispensaries in the area. Today I was dispensed 2 incorrect items and thankfully caught their error in the parking lot before I left and got home. This also wasn't the first time for this experience at this location. And they wonder why or how their inventory is messed up.
I would have given more stars however the older lady at the front desk (1st impression)has a major attitude. She moves very slowly. It was my 1st time there and I had questions she apparently didn't want to answer. Rude. Also I tried 3 different flowers and wasn't impressed with any of them. I need something stronger. I'm using it for pain management and I'm new to the whole process.
Every single time Ive placed a pickup order at this location ... there has been an issue, 100% of the time. Ive visited other locations in SW florida and never had a problem. It's incredibly frustrating when shopping this location because the site says 'we have this, come get it and give us money' ... yet when we do that, you call me right before Im about to come grab my order and tell me you sold it to someone else....
This location is very convenient. All the products I've tried have been of high quality. The people there are nice and helpful. Wait can be long even with online check-ins. Their stock has gotten better. Most days they have a large selection available.
The woman with the white hair that works the front desk is a miserable person. Typical boomer attitude. I won't come back to this location simply because I do not want to run into her
This place is unbelievably slow. Why do I have to wait an hour to pick something up when it’s already ready? Unbelievable.
Great store, wonderful employees and free delivery if you are over 65.
This isn't your typical Trulieve store. At this location you may find empathy as well as medication.
Organized but kinda longer wait than other dispensaries.
It was fine but the wait was just too long for us as it was getting late and we live at least 1& 1/2 to 2 hour's away and it was getting way to close to Rush hour
Danielle, the store manager and the staff at Trulieve are absolutely wonderful. Danielle knows how to run a store and keep people happy. She definitely deserves a raise or a promotion for her flawless customer service. The staff is sensitive, accommodating, and go above and beyond to help customers find what they are looking for in regards to their medical marijuana needs. Its nice that this company doesn't think that customer service is a thing of the past. Trulieve will always be my go to place for all of my cannabis needs.
Great service. They were very busy but the wait time wasn't too long. Great products. First time and yes I will go again ☺️.
This place is fantastic. Especially Mr. Tony. He was very knowledgeable and extremely polite. Give this guy a raise.
The staff is so welcoming and knowledgeable. I am a loyal customer. I recommend this store to all new customers, you won't regret your choice because the staff is so kind to everyone, they understand your specific illness a recommend the right medicine. Thanks Truelieve you make it easy on all of your customers.
I love the staff at this location! They are always on point and friendly! There is never an issue because they always make everything right!
Oh yeah. Sharp fresh and super efficient even as crowded as it gets there there with pleasure to help with anything you might need as well as your questions. Great job it's all pain free. Bravo.Thank you folks Bobbie
This 1 star is for the fact Trulieve doesn't have to or care to give good service. They have used their size and capital to make their shops the most affordable and have the most product diversity.I have zero problem wearing a mask. I rented a car and didn't have my masks with me. The business requires you to wear masks and if they don't have any you have to go buy one. This is very unprofessional!They've always had service problems at this store. I suggest you all shop at other places.
Hey Michael G. thanks for all your help! Trulieve Sarasota Michael G. is a TRUE asset to your store. Love the Sarasota store and Michael is always a pleasure. Looking forward to my next visit.
Never called , text, or emailed to tell me the product was not in stock. I ordered mid day and went to pick up later in the evening. There was 3 people in there returning stuff while I was in there. The express was not express I should have just walked in. I love trulieve. I have several I shop at and always got great service and product. I’ve always been called when they didn’t have a product. I would 100% recommend Trulieve just not this one . I should have known when 3 people did returns.
I appreciate the nice, friendly, comfortable atmosphere they have as well as the awesome staff at this location. I prefer to not have to bring my children with me just because it makes me less stressed when I don't have to bring my little one on errands. If I do bring her, it doesn't matter what location I go to their ALWAYS VERY sweet & kind to my little one while she's dancing away. They usually have some music playing, she is quiet but likes to dance. Thanks for taking care of me today Bill!! You rock ✌️🤙😎 Also the manager was very nice and helpful. I didn't catch her name but she's got dark, curly hair and pretty. Thanks to you girl for making everything go smoothly and to Bill for being the coolest budtender! 😊 😎👍 Thanks again for a great experience as always with Trulieve, Sarasota Trulieve 👌💚🌞🌈💯
Although less than 5 stars might indicate an unhappy customer, that’s not the case here. I always approach with open mind and heart, and you’re good with me until you change the relationship. A number of challenging transactions have led me to an honest one star ding for a lack of attention. That can lead to frustration and disappointment in any exchange. But hey, we’re all still learning and Trulieve’s Pros do respect me and the relationship. Check, double check and triple check but get the order right- I’ll wait. This week offered a bright spot and great example of Trulieve’s customer care. After a number of delivery delays that I accept full responsibility for, MICHAEL and TYLER persisted and battled through the week to complete their appointed rounds. MICHAEL could not have been more accommodating, considerate and patient. If the pickup order had been accurate at Beneva, then MICHAEL, TYLER and I would have had a better week- by at least one star.
Never disappointed with this location. Sometimes there is a wait even with online check in but it’s not long enough to deter me from coming in. Tenders are friendly and helpful.
This place is great. Chuck really know his stuff. They really take care of you.
This location is on point. Always willing to double check to make sure they have what you ask for. Great staff. Sometimes you wait a little bit they get people through fast. Sometimes you go and walk straight back. In and out.
They need a better system!Always a long wait , even with online orders. People going before me even though I have online order and had been texted it was ready. The people in the back filling the orders are great! It's the people up front not up to par. Tried to order ground flower since 5:00 this morning. (Wed). By the time it came on line they said it was sold out!.really....
I tried to place a online order and call in had no luck either way. I went to the location and I refuse to wear a mask so simply went in to place my order quickly to go and wait outside. They told me I had to wait outside. I waited for nearly 20 mins outside when Chris came out to tell me I can’t order through him but online. I told him thank you for wasting my time and the lady inside should of told me this. He told me to never come to the location again. I said don’t worry I wont. Then he told me that he was going to stick me in the face. This was said in front with f my entire family that was in the car. I mean you employ someone that has this type of behavior.
Barely better than Bradenton. All slow. If they had a better system for service I would consider coming back but there’s simply faster options for the same price and quality. Update***owner does not acknowledge any problems with their process as seen by their comment on this review.
Friendly knowledgeable staff with honest recommendations, if only the flower they sell you was actually the weight they say it is. 3x ive rec'd under 3.5g, 3.1, 3.0, 2.9g last time in there. They are also mixing strains(cutting) like a shady drug dealer does. Wouldn't be surprised to find a strain they sell you is something completely different.
Trulieve posted deals on flour on their website today which I hope a lot of others got involved in it. Apparently they mistyped the price on one product so I purchased one I got an email confirming that the order was packaged and ready for pickup and the invoice on what I was paying for it I get to The dispensary they tell me the regular price I show them the email stating their discount price they told me it was a mistake they made a mistake on their website so I told them that's not my fault if you put a price on something and somebody purchased it you cannot change the price after the fact well long story short the manager came out pretty much hollering at me it's on film pretty much pushing me out the door I did not like the feeling at all they should have honored the price that they put on the website I really hope others got involved. Also two months ago they sold my prescription to a complete stranger that's crazy their explanation was they tell her made a mistake. Then a month before that the same thing happened they sold my prescription to someone else they are supposed to be looking at your ID and the picture that's on the screen apparently they are doing neither very sad for this business that could be thriving if they had good help but they don't so with that being said it would be great if everybody boycotts truly it will be hard because they have good flour but liberty health came up with a great flower and it's a little bit cheaper try liberty health everybody get away from true leave
I received a voicemail that my order was out of stock. When I called back the Delivery Coordinator, Whitney, helped me personally and was able to locate items to help me fill my order as well as provide recommendations for additional items. Very friendly and super helpful!
I went to Trulieve Sarasota and had a wonderful experience. The guy who helped my was Kris. He took the time to listen to what my goals of treatment were and made recommendations that i could understand. Ive been there a few times before but i always felt overwhelmed with all the options. Kris really broke it down in a way i could understand. i will be back! Thank You!!!!
Jeanette was extremely helpful. She knew all of the information I needed to and she was really polite and respectful. I would give 10 stars if I can. She is amazing
I am so happy with the delivery service and the website since they revamped everything a few weeks ago.They always call to confirm my order, so nobody misses my discounts and points. The delivery person is always Covid protected and follows safety procedures. I really appreciate that.The product is excellent, and I am a devotee of Trulieve.Good job.
Updated 2021:3 & 1/2 Stars. More staff (they appear to have finally hired friendly employees) and the wait time has dropped significantly. When the product improves I'll raise the rating, but for now I'm just happy that they've figured out the issues within and have been working on getting them corrected. Sarasota location finally doesn't have that "chicken with its head cut off" vibe any longer.
I've been a loyal customer for over a year and a half. It has gotten worse and worse to where I don't want to go back in. It seems they have forgotten what customer services is and the wait times are through the roof I'm talking sometimes over an hour. So hopefully they can do something to bring it around but until then good bye.
I've been a loyal customer for over a year and a half. It has gotten worse and worse to where I don't want to go back in. It seems they have forgotten what customer services is and the wait times are through the roof I'm talking sometimes over an hour. So hopefully they can do something to bring it around but until then good bye.
Best delivery in town - no reason to step foot in the store. Michael, on the delivery team, is always polite, respectful and efficient. Great service makes the product that much more enjoyable.
I love everything about them. From the product to the staff. Yeah you have to wait a long while at times, but it's worth it. The staff are kind and caring. They really make sure you are comfortable and never make you feel like any questions are to silly. Look past the wait and the new systems bugs. They are incredible!
Revised to 2 stars from one only because if it was about the people that work there, they would get 5 stars every time. They are super nice. BUT Don’t bother ordering online. They got a new system installed during the busiest week of the year and you are in for an hour and a half wait, even if you placed an order online and got a text that it was ready. And oh yeah, the online check in that made this decent doesn’t work. And don’t bother trying to call. I called last night and was told 11 min hold time. 40 min later I was still waiting and told at the location not to bother with that because the call center has nothing to do with them.
Don’t bother ordering online. They got a new system installed during the busiest week of the year and you are in for an hour and a half wait, even if you placed an order online and got a text that it was ready. And oh yeah, the online check in that made this decent doesn’t work. And don’t bother trying to call. I called last night and was told 11 min hold time. 40 min later I was still waiting and told at the location not to bother with that because the call center has nothing to do with them.
All the staff at Sarasota Trulieve are very knowledgeable friendly people. Lucy has helped me twice, and she is extremely professional.Addition: I found a $50 bill outside on the ground as I was leaving-----returned it to a Trulieve customer inside who had just lost it in the parking lot------a good day for all!!!!
Always busy but great products and customer service! Only problem was the security guard tried harassing me about my 2 year old not wearing a mask??? Are your serious? You get a 2 year old to wear a mask? But overall prices a little higher than my liking.
Barely better than Bradenton. All slow. If they had a better system for service I would consider coming back but there’s simply faster options for the same price and quality.
I live in Naples and my sister lives in Sarasota. So we went together. I went there for edibles and was I pleased! Naples ,Bonita just don't carry edibles? That's a big market. Anyway such a great place, clean , professional and such a big selection of edibles,5 stars!
This location is very convenient. All the products I've tried have been of high quality. The people there are nice and helpful. They do run out of product a lot though and the wait can be long even with online check-ins
Literally sitting in the lobby right now, I came in and there was 1 customer before me. 25 minutes later and maybe 20 people came in after me, so far 5 have went ahead of me. Why does this place prioritize some people over others?? This is the last time I EVER come to This place. Seriously get it together
Always overcrowded and always out of stock. Despite checking in online and being told there was an 11 minute wait, I'm still waiting after 20 minutes and have been told it will be another 15 more before I can pick up something I ordered yesterday. Something that is supposedly already packaged and ready to go. The last time I checked in online and it said there was a 10 minute wait, I waited over an hour. Incredibly frustrating. Most of the staff are great, but that doesn't really make it worth shopping here.
I really, really wanted to like it here. I really did. I had such a good experience with the first couple of visits here, and the Gainesville location. But every other time I come here, I get extremely uncomfortable due to the staff. To be frank, I've constantly been treated nastily and I just don't wanna deal with it anymore. The products I'm receiving here are not worth dealing with the constant nastiness and passive aggressiveness I've gotten from staff for asking simple questions. I give small props because there are some really, really great staff in this store, and the manager was very kind to me the last time I ran into consecutive problems with staff. But I just don't wanna deal with it anymore. It keeps happening. I don't know if it has to do with the pandemic or what, but it's just not worth it.
DO NOT SMOKE IN THE PARKING LOT.COPS ARE PATROLLING. COUNTED 5 SUVs TODAY.Noticed they are starting to be more organized and friendly. Unfortunately no one could explain why I received a text that my order was packaged, only for me to arrive and one of the products not be available (seems it was, budtender didn't know where to look. Went back & purchased same day.).They are starting to turn things around, but still are not great. Hopefully by the time the pandemic is over it'll be a stand-up dispensary.
Very rarely have stock on flower. No stock on rosin ever. They bring out products and you find something you like and that works for your issues than no stock ever more often than not.You can only by 1/8s. WHY can’t I purchase packaged ounce’s if I choose. Why is there no availability for ounces? The State allows me to have ounces. I’m guessing it’s because you can charge more buying 1/8th at a time. Why are you ripping us off?
I had the most amazing experience in here. Wonderful staff and I was in very quickly. There is an ATM inside if you forget your cash!
Got right in and right out with quality products every time. Thanks Trulieve
I was at truelieve on Thursday and had the pleasure of a man Named Michael Whitney helping me. He was very nice, professional and patient. He was awesome!!! I recommend this dispensary to everyone and the employee!!!! He really is a 5 star employee. I hope they know at truelieve how lucky they are to have him!
They need a better system!Always a long wait , even with online orders. People going before me even though I have online order and had been texted it was ready. The people in the back filling the orders are great! It's the people up front not up to par.
Great meds and wonderful service
When I first started at this dispensary I really liked it. Since then I think they’ve become too busy to maintain good customer service. They are supposed to tell you when your order is read but more often then not you have to call to find out. If you show up without a text they are rude about it. Totally disappointing. -This is probably the busiest dispensary in Sarasota. Products are great, but you have to be patient, there is always a wait to shop.
Clearly the staff is not trained to be courteous to anyone. The woman at the counter is beyond rude and always miserable. As a caregiver I place an order ahead of time and the check-in prior to arriving and still end up waiting an hour for an order that's ready. A business can not be successful when they staff does not want to actual help people. Empathy, compassion and kindness are all things that do not exist at this location.
I definitely get trulieve a five-star rating if the online order process was expedited. Thank you Simon, Kevin Tony and Jesse for making my experience is great. Very knowledgeable group of people to help you select what is best for you. I like the process of ordering online however once you arrive to pick up your READY online order it is usually one hour before they take you back so that you can give them your money pick up the product and leave. This process needs some serious revision. I will starting ordering again from Trulieve when I turn 65. That is when they will deliver for free. No more waiting 1 hour to pick up a READY order. I'll see you then. You just lost my few hundred a month for making this a painful waiting process.
Greatest dispensary of all time
Truelieve products never disappoint! The wait can be longer, because their products are superior and everyone knows it! Quick hack for that one: Order online and check in online on your way, then you won’t have to wait when you get there! Easy! The staff is incredible, they’re constantly dealing with nonstop high volume yet everyone remains calm, pleasant and still willing to go the extra mile. Tony D is one of my favorites, always so kind and helpful.
Be prepared to wait. Even if you do an online order and use the email to "Early check-in" you are still going to have to wait in order of store arrival. Makes no sense, have 1 register for online orders only. I have been told my bag is prepared and ready for pick-up only to wait 25 minutes in store and watch everyone that was in there before me get to do their shopping first regardless of when or if they had already placed an order. Super Silver Haze crumble I bought melted to a wax, fine discovery upon arriving home. Could be decent if they got their ish together.
Easy in and easy out. Professional and helpful! Highly recommend. Also have great deals for newbies.
Any dispensary in Sarasota is better than this one. You can walk right in and they’ll take care of you at most places, but here, the wait is never under 30 minutes and usually lasts about an hour. The people are clearly not happy to be working here, whereas at other dispensaries, customers are greeted with smiles and quick service.
This location has gone completely down hill over the last 3 months. Waste of time.
I am more than satisfied with this company and its employees. especially tony d his attitude is positive and consistent.
Got chastised the second I got in for not bringing my ID in after I did online check in, nowhere does it say with online check in do I need to bring my ID in before I get invited into the lobby. I never bring my ID in to the bradenton location until I get the text to come into the lobby. Front desk seemed rude but when I got back to the register it was alright. Same as always they have great product but nothing in stock. And compared to other states extremely overpriced.
Tony D needs a promotion. I can’t count on my hands/feet how many times I’ve been in ,but when I get Tony I know I’m getting sent home happy , informed, and with quality product. Can’t say the same for the whole staff yet but that mean should be training everyone again EVEN the ones with “training”
I love Trulieve it’s always clean and everyone’s very friendly. Shoutout Tony D for excellent service always
This place is top notch! Really explain their products very well and make sure you are paired with what you want and need. I'll definitely be a repeat patient! Keep up the great work!
I just wanna start out by saying this is a popular place, which means the stock is almost never available depending on what your looking for I try to go for the cheapest flower as that is all I can afford but it’s always sold out before Noon. This place is unfair to the customers unless your friends with one of the employees. Some of the workers are rude if you ask questions. It’s an unpleasant wait if ur sensitive to heat as you will have to wait outside and sometimes the wait time can get up to 1 1/2 - 2 hours
I wish I could give Trulieve a good review! My store location is ok, depending on the associate working that day. But their customer service as a company is HORRIBLE! They encourage you to use their Website for ordering but the system is always down! If you are like me and can't get out there in time, ordering online seems like a great idea, but the website is ALWAYS DOWN! With the system down means I won't be able to get the medicine I need! You guys always sell outta products or just don't have it in stock! So why tell me to order online when I can't and my medicine won't be there. Oh and try CALLING Trulieve, you'll be on HOLD for the REST OF YOUR LIFE! give you a call center phone number and make you wait an eternity just to be told we are out of your medicine or tell you they DO IN FACT have what you need WHEN THEY DON'T cause the CALL CENTER CAN'T SEE what you have in your Store's location! Which is why I think Trulieve should have a WORKING PHONE in ALL of their Dispensaries! Cureleaf & Muv have Phone Numbers that connect you DIRECTLY to a person working inside of the dispensary! How hard is that! Make your information more accurate, have a working website and phone for someone! Please fix your system! I'm tired of fighting to get my medication/ getting a run around! It's getting Ridiculous!
My comments are definitely not directed at the staff, they are always helpful, bright and cheery, unfortunately they are Only the face of the brand. Please remember that. A patronizing manager (or appeared to be) was less than helpful, apologizing ad nauseam doesn't help the ongoing shortages.It’s about Trulieve and their “so called” systems. Again I placed an order, it was confirmed, waited 6hrs plus for the call that it was ready. Drive 40 minutes, check in online to get in queue. Got to the facility and the most important item, Tru Pod Dos I Do on the order was shorted without warning. Again. I’ve have 7 back surgeries in 4yrs and it’s the only item that helps the significant pain at night, and I’m left hanging. Trulieve after 3yrs into this foray should have way better inventory control. This is medicine and should be treated as such, consistent outages on lab produced items is unacceptable. It’s not flower, which is another problem, but not the subject today. I’ve been to Colorado dozens of times and can’t remember consistent shortages. Trulieve is a quality provider, when they have inventory. If you’re planning a tremendous sale, such as today one would think order heavy!People are always searching to save money especially given the state of the economy, but a sale with limited inventory isn’t a sale, it’s false advertising.Trulieve is my sole provider for the moment, but the shortages are becoming more consistent and trying my patience.Time to step it up, IMHO.
I’ve been here before multiple times trying to give you guys a chance. Each time express orders are still a 30-40 minute wait. That’s ridiculous & defeats the purpose of express ordering. The staff is okay. Some friendly, some not. Other places do not work like. You guys need to figure something out, or you’ll lose business.
Staff is great and products are amazing. Today, however, front desk lady told me I HAD to have a mask on. Well two weeks ago I didnt HAVE to. She wasnt sympathetic and told me to go buy one. Listen, if that's your policy...no problem. But if you just changed the policy, how about sending out mass emails or texts informing all current customers of this change?!?!?!
Great location , with incredibly friendly and knowledgeable staff. I've been to several trulieve locations and this one is fantastic. They had a great selection. Comfortable waiting room. And they had me in and out in no time. My bud tender was very knowledgeable and help me pick out some new items that I think will really help out. Make sure you visit this location on your next trip out to the dispensary. Thanks again trulieve Sarasota . Until next time.
I'm not a fan of actually going to this location for many reasons....but the delivery service is highly recommended. Mike Whitney just made my day! He kept me posted on the time of his arrival. Thanks!
Michael was our delivery person. He was courteous, prompt and extremely professional. He appropriately used social distancing and was considerate of my husbands weakened immune system. He’s coming back today and we are thrilled that he is a returning distributor at our home. Thank you Michael!!
I’ve been going to this location for 2 years and I can honestly say their customer service is wonderful! They have good stock and wait times are nice as well. I especially love Shawn, he treats me kindly and with respect. You can’t go wrong with this location or anyone who works here!
Would give zero stars if possible. Reserved an order online only to receive a call explaining that they are in fact sold out of that product. Next, certain products are described as in stock but only available for in store order. If the website is up to date that's an acceptable concept. However, this is not the case with multiple trulieve locations. The website is not up to date with no employees answering the phone and I have found myself driving to the store to receive the news that they are out of stock. These issues have happened at multiple locations on multiple occasions over the last year or so. The employees are not capable of providing a legitimate reason why this occurs. The incompetence runs rampant among these stores. They've lost me as a customer for good, this was the last opportunity to provide proper service to a patient.
These guys, this team are the best and super friendly !!! I strongly recommend these wonderful people. Visit with them, you won't be disappointed. And most sincere thank you to the owners and the staff. Trulieve is the best team of people I have come across , I won't go through all the names for the fear of leaving someone out, but all of you are really amazing and kind people. Thank you. Should be 7 stars, but there is no option for that 🙏😍
I have had two experiences at this Very conveniently located storeI was immediately impressed the first time with the respect and consideration and genuine interest the technician took in getting Me situated.Today I had to exchange some of the items that I’ve bought four months ago! (I was awaY). There was no stress no hassle and my technician ALYSSA Took Careful interest.To determine my objectives. And be a problem solver. She was upbeat friendly and smart. One of my friends told me about a place that she Orders from online. I would never do that With such a great place like this in my backyard. Thank you Alyssa!
Shawn w/ the dreads is awesome! Super knowledgeable and friendly. Trulieve has really improved since the old days, their flower is honestly the best quality I’ve seen on the market here in Florida and my store stays stocked. I’ve found the best times to visit are Tuesday’s and Thursday’s late morning/early afternoon. Gorilla Grapes is my all time favorite- try it!!
They seem to have everything running very smoothly. I was in and out in under ten minutes. Ordering online is relatively simple. Plenty of product to choose from. Friendly, and knowledgeable staff as well. I highly recommend Trulieve to anyone that seeks my humble opinion.
They have the supply hand over fist above other dispensaries. Tons of concentrates but limited flower. Slow service.Update!! They finally updated their system!! Much faster behind the scenes, wait times are a little better but flower delivery is not on a regular basis so getting what you want is still hit and miss. But much better than the first few months.. 👏👏
They have the supply hand over fist above other dispensaries. Tons of concentrates but limited flower. Slow service.Update!! They finally updated their system!! Much faster behind the scenes, wait times are a little better but flower delivery is not on a regular basis so getting what you want is still hit and miss. But much better than the first few months.. 👏👏
Been going to Trulieve for over a year. Love their consistent quality and discount programs. Most of all their staff is always cool and caring and make the experience professional and fun. Shout out to Bernard who always takes care of me and adds a sparkle to my day! He is a quality professional and a stellar being. Just wish y’all had more flower!