I love this place best prices not expensive like muv. I know almost everyone here and they really know me. Great customer service. Can't wait for legalizing and different things to add.
I'm extremely disappointed 😞 My husband loved to get his meds here. Three times they took from our pre-order for someone else. I tested their statements on it being the website! It's a LIE do not let them tell you this. Twice the so called product that was on the website allowing us to order all day according to them! was then gone from the website when we left. I discovered a few other inconsistencies upon further research. Don't play with me or mine...
Absolutely love this place and the service is awesome just a little slow at the waiting line
Had returned puff co, Dylan helped me and also got a alien labs shirt with my purchase of baklava. Great service
Was shorted product on RSO syringe last trip. Now I go in at 7:30 and get told they won't take any more patients. The people are really nice.but it's always short handed and patients are complaining every time I've been there! I've just bitten my tongue all this time but I'm finally bummed enough to waste my time writing this. This isn't anything new here. So I'm not holding my breath for any changes. So don't be in a hurry and don't come in if it's within a hour and a half from closing so you don't waste time and gas.
never seen a dispensary refuse service an hour and a half before closing im sorry but it doesn’t take longer than 20 minutes AT MOST to get product and check out per person I’ve seen dispensaries who take ppl 5 minutes before closing and get them in and out even if you’re understaffed it seriously doesn’t take that long to get it and go idk what the problem is I’ve never experienced this someone needs to do something about it cause the fact that so many people r having this problem is crazy either y’all are lazy or slow pick one or fix the problem smh
The employees are awesome! The wait time can be long . But you usually meet some nice people while waiting.
Watched this blonde lady come in and destroy this place. Called herself the area manager? Who manages that way ridiculous she should be fired. Fired everyone who actually did their job and ruined this dispensary.If your wondering where you favorite budtenders are they were fired.Sad I used to love this place came here since opening and now it's ruined. Muv is run so much better and they actually have staff!!Also the five star reviews have to be fake by corporate. No one can be happy about how awful this place is
I am done with Trulieve. 3rd time I’ve showed up well before closing and been refused service. I drive from Palm Bay to go to this store. Everything has gone downhill since 4/20. Do better. Surterra I’m in and out in 5 minutes OR LESS. Trulieve gets 10 people in line and shuts down the store. MUV and Surterra are better dispensaries. Hope this helps other people boycott Trulieve.
Love this place! The only problem is that they are severely under staff. Everything takes extra long for no reason. Hire more capable staff.
Their delivery team, prices and quality of products is fantastic! Friendly, and good communication. Excellent sales daily! I am on a fixed income and disabled agoraphobic. Their prices allow me to have the medicine I need and free delivery because of their discount. I am 56. Their staff and products are top shelf quality and quantity is always available daily. I am blessed to have their service and product.
I ordered some rso gummies online for express pick up. After 4 hours of waiting I finally got a text that my order was ready. I checked in online for an express pickup and the website said I was number three for express with a 12 minute wait. After a 15 min drive to their location I checked in with the receptionist and he said there were now 4 people ahead of me and another 15 min wait. After telling the receptionist of the situation he proceeded to tell me that the website was inaccurate. Why even use one then? I'm tired of their poor service. The only good location is orlando south.
It really is a joke every time I use this place. Even under best case scenarios they are always super slow and understaffed it would seem and most there seem dunce. Unfortunately MUV was out of what I need so after not going to this dump for close to a year I went and it was just the same. Very disorganized. I had placed my order online for pick up, was told it wasnt in the system when I got there even though a text and email said it was ready, and proceeded to be patient for CLOSE TO AN HOUR watching walk in after walk in go ahead of me. I just cant with them. This was seriously the last time with these clowns . They will respond to this review the same they respond to everyone else with the same complaint “thank you for telling about your experience, this will help us improve to be better.” Whatever, same complaints are over and over since you opened up awhile ago
Disappointed!!! 100% disabled vet waiting for hours to be dropped from wait list and told “too bad”. Called, was told too bad. Chatted on line was told , you guessed it. Too bad, not my problem. Wow. Thank you.Thanks but tried that. All I wanted was to change my order to delivery and pay for it because I couldn’t keep waiting and waiting. They were going to put me at the end of the line after waiting well over an hour. For an express pick up!!! NO. you know what I was told about changing to delivery… You guessed it again. Sorry, our system is down. Not our problem. Horrible.Edited. Got a ride to go back and try again. I was told I would have to wait another 2 hours. For my express pickup. Your system is broken terribly!!! Now you left a disabled veteran without medication over the weekend. Not all of us can just drive and wait hours.Not to be dramatic. But cried for the first time in a long time thinking of the pain I’m about to endure the next couple days. 22 years in the military to be treated like this. Thank you and may God Bless you!! I’m done.
The front desk personnel are always courteous. They have a good system here. Great bud tenders! Their recommendations have always been correct! 4/20 is coming! See you soon!
It’s at least a 30minute wait even for express. EVERYTIME. They take one patient back at a time. If your time is valuable to you I HIGHLY recommend you go to a different location. The staff is nice though.
This is definitely the best one around the area! Justin is the man! He helped get me what I was looking for. Definitely going here from now on!
Not user friendly. Been there a few times and always the same rude service. No product info to view before being allowed into the room. Was told my husband and I could not go in together. We left upset, again. $400 in sales lost, again.MUV has proven to be the best.
Amazing location, I haven't had any bad experiences there thus far. I must say that the bud tender Andres is absolutely fantastic, what an amazing and knowledgeable guy. Not to say that the rest of the staff is subpar by any means, they are all amazing, but Andres in particular stands out to me as an amazing person as he always goes above and beyond to help the customer and make them feel at home.
Great customer service. No details needed. At these places where people are spending a lot of money, usually being so busy and dealing with hundreds of people everyday (probably some with major attitudes) having Amd maintaining great customer service is the only thing that matters.
Rarely a long wait at this location as opposed to Melbourne. Both locations have terrific service. Sebastian has shorter wait times and doesn't run out of product as often.
Much better and far more friendly than the Vero Beach location. Carol was very kind and understanding of my frustration when I arrived and James handled my order perfectly. The Vero Beach location made me question whether I should even shop at Trulieve anymore but those two employees that deserve all the respect changed my mind. The only bummer is the distance but this place deserves at least 5 stars anyways. Thank you so much for having reasonable hours. 😁
Great service, our go to dispenary. They offered additional discounts if we could come in as we ordered for delivery, which is usually excellent. However with a storm coming they too had people out. So we came in and they treated us very well. We used trulieve before and have no reason to change.
James at Trulieve is a god send. I walked in crying because I'm going through something in my personal life that is very hard. James put the biggest smile on my face and really helped me out. I'll always go to this Trulieve because of James. He really makes the experience more then just purchasing cannabis products. He is extremely knowledgeable too.
My experience with tru is always great! The employees are great and very knowledgeable! However, my only complaint the last couple months is, your website and your product in store do not match THC %. Every time I have ordered a high THC % (meaning high 20s) when I get to the store, I’m lucky if that item is even in the 20s. I’ve mentioned this before to employees and they were great with helping me change things out. But if myself or anyone else is ordering online, I’m sure we’re al expecting to get what we’ve ordered % wise when we get to the stores. Other than that, everything else is great there! 😊
Updated review.. their customer service has improved make sure that if you get the crumbles that it's not 1.5 g instead of 3.5! They took care of the problem for me however so they get four stars
Excellent flower now that they figured out how to grow it. And all the concentrates are very reasonably priced and very potent
This particular store needs a more friendly hostess at the front counter I'm going to go somewhere else from now on
Great staff, very well educated about every product. Very good at helping you find the proper products
There is almost always a wait, that I can handle. What I find intolerable is the redhead who works at the front. They badger you to order ahead so I did, then I checked in ahead as well. I walk in provide my ID and am told I am next. Mind you, I can see who is ahead of me on the app, it was me. A woman named Julie was allowed to go ahead of me so I asked the redhead( I am sorry did not get her name) and was told be try dryly that she was ahead of me. I explained that I can see who is ahead of me on the app. It was blatantly obvious the order of who was next was ignored because she was known by name. I have been a loyal customer of this dispensary but that may have to change, my time is just as valuable as the next patients.
Everyone is very kind and knowledgeable .I ask a lot of questions and am patiently answered.Its all around a great place
Great experience at Trulieve again. James was fantastic and extremely knowledgeable. Black Tuna is my favorite strain and they were out. James pointed me in the direction of a strain thats close to Black Tuna and I greatly appreciated that. If your looking for a compassionate, highly educated medtender come see James at the Sebastian store. Thanks for making my trip so pleasant!
They need more help.. online orders take forever to process and when they do text, your still waiting 45 minutes. Poor woman at front desk needs a raise and someone needs to improve this process. If not, they need to bring security back.
Just walked out after a wait time 2x what was quoted. Had 3 people ahead of me and left with 1 still ahead of me. Was hoping that they may have figured this out in the last year or so but not so much. Apparently they run with like 1 register or something because that’s the only possible explanation I can offer. All I can say is positive is minis are worth it but be prepared to wait.
Great selection and great staff. They seemed to listen and want to help you. Other dispensaries seem more like a used car dealership, they push you to buy what they want you too and not what you need. This place was not like that at all.
Fantastic service from start to finish. A special shout-out to the St. Paddy's crew. I came in about 5:40pm. Tina was awesome and helped with my order, she was very friendly and knowledgeable. I don't know the other guys name, but I asked if they had any more Black Tuna and he went out of his way to find me a jar. I was talking about how well that strain worked for my medical issues and I really thought it was top notch that he went out of his way to bring me a jar of BT up. Highly recommend the Sebastian Trulieve for a great experience! Thanks again guys. I'm in the industry myself and was highly impressed, no pun intended. 😅🤣
Outside looks boarded up. But inside real nice and great staff. One of my favorite dispensaries.
Garrett was very knowledgeable and taught me new things! I appreciated his patience, recommendations and explanations! Best bud tender I've ever had! Great 1st experience!!
I was a walk in and was greeted upon arrival. They require a mask to be worn at this location. Enough parking and clean Atmosphere. James assisted me and had everything I was shopping for. I’m and out in less than 15 minutes.
Large,clean well organized operation. People are friendly and knowledgeable. Fairly large selection of product.
Can someone please grow some more Space Age Cake? You did it before, do it again!
Every time I’ve gone I’ve gotten such good help! I know nothing about anything and I wish I could remember the name of this absolutely wonderful and patient lady that had to deal with my craziness this past time because she introduced me to the espresso chocolates and I think I might be in love. With the taste alone. Which is half the battle! Definitely need to go at least 1 time
Excellent experience! Garrett was super helpful and showed a lot of patience answering my many questions. I highly recommend this location and the friendly experts.
Really disappointed with the Acapulco Gold I bought. Just one tight bud. The rest looks like it was picked from a ditch. Not getting the effects I was hoping for either. I'll have to think twice before spending dollars here again.
I visited Trulieve Sebastian for the first time today. This place is amazing!! Very efficient and super friendly staff. I had the pleasure of working with Garrett today and he is awesome!! He was super knowledgeable and able to put my mind at ease. Will definitely be back!!Edit from my first visit 2 months ago: I still love this place!! Every single staff person I have encountered has been awesome!! Special shout out to Carol for always taking the time to answer all of my silly questions! You guys are the best!
Beautiful facility and wonderful staff..A very enjoyable shopping experience😊👍😊
All staff has been incredibly professional and helpful. The only reason I am giving this four-star, is due to the online orders. I have had few issues with my orders not being able to be fulfilled after I submit my order. Seems to be a weird lag in their system.
They have a delivery scam going on. You place an order and it takes longer than usual to fill. They send a delivery person out who decides they will take your order and leave. Then, you check your recommendation and it shows you are due the amount of the order but Trulieve never puts the order back on your recommendation. Its a longer more ridiculous story than we have time for here.Call another dispensary like Muv and they can see that you were never delivered your recommendation but they cant access it because Trulieve has stolen your order.Steer clear. FYI Masks are useless. They are NOT required.
Sophia and Sam where awesome. Quick, professional , easy too talk too. Definitely the go to dispensary
This place gets 5 stars all around. From hospitality to service and knowledge, not to mention the deals, you actually save some money 😎😎😎
First time visiting this Trulieve Sebastian location. First time visiting any dispensary. Have to say that I will be a regular at this location. From the time I walked in, everyone was friendly and helpful. Aaron was very helpful and knowledgeable about the many products, which saved time and money. After trying the medicinal products from Trulieve Sebastian, I have to say that the products are of very good quality and potency.
Absolutely great experience, All staff has been incredibly professional and helpful. The only reason I am giving this four-star, is due to the online orders. I have had few issues with my orders not being able to be fulfilled after I submit my order. Seems to be a weird lag in their system.My only other issue is that they constantly run out of flower. I am sure that’s because they have such a good product.
I was in there the other day and James and Sam went above and beyond to help me out and make sure I got everything I needed. Also every time I’m in there I get excellent customer service from any staff member
I visited Trulieve Sebastian for the first time today. This place is amazing!! Very efficient and super friendly staff. I had the pleasure of working with Garrett today and he is awesome!! He was super knowledgeable and able to put my mind at ease. Will definitely be back!!
New to this experience but Garrett was a peach, very knowledgeable as well as personable. Beautiful shop!
Incredible staff. Always so accommodating. Fast service. Don't know all of their names, but Jeremy and TJ were great. Normally have exactly what I want. Will continue to frequent here.
Love this place! Had the pleasure of dealing with TJ yesterday. He was so helpful & knowledgeable and such a pleasant disposition. All the folks who work here are always so sweet. Thanks for always providing a great experience 😃
Great experience, friendly staff...James attended to me, very well diverse he knows me and my medical condition. Always up to date with knew products, and explains how they work. I believe that he is an asset to the company and organization. Thank you James
This guy Dalton was so great to me he. Hocked. Me up big time gave me great buds looked all over for me .He is the reason I keep coming back.
Fast friendly service. I met Tahlia today and she is wonderful!
Professional and calming environment! I live a couple miles from a Trulieve but prefer to drive 20 extra miles to this branch. Everyone is patient and knowledgeable and kind. Especially Carol! Thanks for making me a Truliever again!
I had such a wonderful experience at this location. By far the best location I have yet been to. Upon walking in Chuck greeted me made me feel very welcome and the girls at the desk we’re so nice and my bud tender Christina was very nice and took her time to make sure I got the right product I will be retuning 😃
Was an absolute wonderful experience. I felt like I entered an upscale jewelry store. Everyone was a delight to deal with. Everyone was knowledgeable in certain areas and where they weren't they sought help. It's refreshing to deal with an associate who doesn't make up an answer but rather seeks out someone who does. Highly recommend. Will be returningbfor certain. Great prices and Wacky promos and discounts to boot.
The entire staff was awesome! From security posted at the door, smooth services at the counter, low wait time and Amanda, who helped me it was a very good experience. Thank you for caring about my comfort. The product works as I expected. Live the SinMint Cookie!Thanks again everyone!
This was my first purchase with the Sebastian Trulieve and let me just say, Garrett, was an angel. He was very informed on the product and helped me narrow down exactly what I wanted. 10/10 will recommend to everyone.Guys I can’t lie to you, Garrett is THE BEST PATIENT CONSULTANT HERE. You NEED to say hi to him when you walk in, you wont regret it. I promise. Superb experience. He’s your guy for all medical marijuana needs.
This was my first purchase with the Sebastian Trulieve and let me just say, Garrett, was an angel. He was very informed on the product and helped me narrow down exactly what I wanted. 10/10 will recommend to everyone with their Med Card.ASK FOR GARRETT, he’s the best!
Since I have become a patient I have been amazed at the superior customer service Kara (now a superior at Sebastian, but she first started helping me at the Melbourne location). Kara is truly an asset to this company and I am thrilled to see her moving on up as she should be. Thank you Kara for always caring about us patients... You truly are the best!!
I am so happy they opened this one. The place Is clean, the staff is knowledgeable and friendly. Wait times are not long at all. Carol is friendly makes you feel comfortable when asking her a ton questions and is very knowledgeable.
Amazing facility! Knowledgeable staff! Garrett is awesome, he is always so helpful cool guy! Stacy is the sweetest and if she can't answer a question, she's quick to call Garrett over :)! Think I'll be switching dispensaries 😁😁😁
Probably the best trulieve I've ever been to. Ask for Sydney she was awesome. I would say it's a little more clean than the others I've been to and a little less crowded and definitely more variety. I drove an hour just to get there even though there was one within 15 minutes of my house.
I am SO happy they opened this location! The lobby was spotless and i was warmly welcomed at my 1st impressive trip to the Sebastian store. First i was so happy to see Maureen whom i already knew from my local, She was super helpful and cheerful at my trip here. Not only was i impressed that the inventory was still so stocked at such a late time of the day on a loose drop day, but i had made the order online and it was filled and i got the pickup email within the hour! I was so amazed it got filled that quick i had to go see how they did it. The other Truelieve's need to take note how they do it because fast doesn't describe it!! I wanted to personally thank James who was super friendly, and went out of his way to find something special i decided i wanted last minute. All in all-It was such a pleasurable experience... i think they may be seeing me a bit more down there! If your going by- check em out- you'll be glad you did!
Really was impressed with the new Sebastian location. I was at their grand opening. It was busy...but ran smoothly. The wait time wasn't bad at all. The host, Dalton, was very friendly and helpful. He kept me from leaving. He told me that the line looked worse than the wait and he was right. 🙂
Garrett was at the Melbourne location training when he first helped me out! Stoked to have him and others like Dalton to relate to since they’re closer in age to me, especially for the area! This is going to be THAT store. Thanks guys!
Carol was lovely, she was able to check me out in no time. As well as answer all of my questions diligently. Along with Stacey, Garrett and Tj who were all happy to greet me as soon as I walked in.
I believe it was Sydney who was my patient consultant, everyone there was very friendly and helpful. Trulieve always has amazing deals and great customer service. There was another worker there named garret that was very knowledgeable and confident in his explanations. Will be going back