Trulieve Marijuana Dispensary and Delivery in Orlando, FL
9521 S Orange Blossom Trail - # 107
Orlando, FL 32837
Hours of Operation:
Mon – Sat: 9am – 9pm
Sunday: 10am – 8pm
Payment Methods:
Cash & CanPay Accepted
ATM Available
MMTC Dispensary – Open
Orlando – A Trulieve dispensary located at 9521 S Orange Blossom Trail to service Orange County medical cannabis card patients is open. Trulieve, the biggest dispensary brand in FL, strives to bring you the relief you need in medical marijuana products you can trust.
The cannabis plants Trulieve cultivates in its nurseries for this Orlando store products are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible.
The Orlando Trulieve staff is well trained to work with local certified doctors in the area to provide the proper products and the correct dosage to ensure patients get the proper care they need.
TRULIEVE MARIJUANA DELIVERIES RX – AVAILABLE NOW!
Trulieve medical cannabis products are available by delivery to your front door in Orlando and throughout Orange County. Order online or call over the phone and have your medical marijuana products delivered.
Low-THC High CBD products are available for patients that have been certified by a recommending doctor who need non-euphoric care. You can call 844.878.5438 or email info@trulieve.com to schedule a delivery.
$15 Delivery Fee Statewide. Free delivery to patients 65 years or older and on all orders over $200.
What People Are Saying
Monique M.
16:07 06 Sep 22
My experience here went rather well for my first time at this location. My wait time was a bit long, probably the… longest I’ve ever waited as a walk in. I would definitely make an online order if you go to this location so you’re not waiting so long. But sometimes the online menu isn’t updated in real time so it’s not always accurate which is why I usually just walk in now but never again at this location.read more
Brian M.
01:53 01 Sep 22
Looks like a normal strip mall shop from the outside, opens up to an inviting lobby. Front desk will check you in, then… you’ll wait to be called to the back.Dispensary looks immaculate, well lit displays, and a jewelry store vibe. The budtender walked me through it all, inquiring about my needs and treatment goals.They run lots of sales, so try not to buy anything full price if you can wait. Return policy is great. If you doesn’t suit your needs, bring it back.Like all dispensaries, cash is king. They take debit with a three dollar transaction fee. No credit cards.Can’t say they have the best quality(dry)… but selection, pricing, and customer service is on point. If you are chasing terps, might want to keep moving. If your new to all of this, I would suggest trying them out.read more
Alan T.
07:24 21 Aug 22
Trulieve at south obt Orlando has some of the best customer service Micheal went above and beyond today to provide me… with Trulieve’s quality products and servicesread more
Wayne S.
15:09 30 Jul 22
Went out to the website place my order I was there within a half hour to pick it up absolutely no problems customer… service is excellent the product is excellent highly recommended with five star service. Thank you.read more
sofia R.
17:12 22 Jun 22
Great place, but disappointed with their customer service. Placed an order early in the morning, went on my lunch break… to go pick it up just to tell me after the fact that I don’t have enough to get what I wanted. Wasted 30minutes of my time, couldn’t help me for the inconvenience in any way, that could’ve been avoided with a call.read more
Brenda B.
20:37 18 Jun 22
It’s a vibe very pleasant experience. Fast quick good specials!
Yidaly O.
00:45 15 Jun 22
Patient and going above and beyond. I appreciate all the assistance from Victor!
Emily
19:35 14 Jun 22
Just visited this location for the first time, and I was blown away by the customer service! Upon entry, I was greeted… by two people working at the intake counter. They were kind, helped me set up my profile, and overviewed my welcome pack with me to help get me acquainted with terp profiles, available products, etc. After about a minute wait, Michael called me back and helped me find a product that worked for me based on my symptoms and preferences. Overall I was in and out within ten minutes with the exact products I was looking for! It was an extremely refreshing experience; my first thought when I got back to my car was “Wow, I want to work somewhere where the people are as kind as that!“ I’ll definitely be back, as I’m making this my dispensary of choice from now on! I couldn’t dream of a cleaner, friendlier, more efficient experience 💞 10/10!read more
Anthony ..
05:38 19 May 22
Just moved to the area and switched from Trulieve Colonial to this location and wow. The customer service at this… location is unparalleled. I’ve only visited around 10 times so far but each and every time has me leaving the store with a smile on my face. This visit, Natasha was incredibly kind and friendly, striking up a conversation from the time I walked in to the time I was called to the back. Dylan, who I checked out with, also was incredibly kind and conversational. Even though this Trulieve isn’t the one closest to where I live, it’s the only location I’ll be going to from now on.read more
Jay D.
01:00 10 May 22
Now, This is how you run a dispensary!!!Welcoming staff, helpful people and above all prompt service. In and out all… within 10 minutes. Some real smoov operators💨💨💪💪read more
Mama Nugget H
17:27 18 Apr 22
I’ve been going to this Trulief for a year and I just wanted to say I’m so glad i come here all the time and I’ve never… had a bad experience the managers are amazing and the employees are so sweet and helpful they never fail to help me and they are the only one I go toread more
Andy S.
22:56 31 Jan 22
Super accommodating staff. Very friendly. Great product selection.
N B.
05:13 21 Jan 22
Exceptional service, exceptional product. Really though such a cool, friendly and likable staff so professional and… knowledgeable.💯❤️🔥read more
Lightbringer
18:09 14 Jan 22
I visited this place for the very first time in my life and it was a great customer service experience. The entire… staff was friendly, polite and professional. They welcomed me and made me feel comfortable from beginning to end. Anthony the guy who took care of me was very professional, friendly and knowledgeable and Christina the manager was the same. I visited the place a second time and Jonathan was also equally amazing. I recommend this place to anyone. This place is awesome.read more
Christian F.
13:52 09 Jan 22
Time after time TYSON delivers an amazing customer experience for me helping me get product with great recommendations… behind it knowing his product and on top of that going above and beyond Anytime I’m in there, helping me get what I’m looking forread more
Monica R.
14:57 19 Dec 21
Great friendly staff. Very clean and well organized selection of merchandise.
B33ficus 4.
21:38 08 Nov 21
I’ve been a patient for a year and a half and I’ve been going to Trulieve from the start. I have always had a pleasant… experience at this store! The staff are friendly and accommodating. They tend to throw up promotions for all sorts of demographics. In addition, their selection is always great and changes regularly. If that isn’t enough of a hard sell, their loyalty program has always been great to me! Shout out to Kahlanie for helping me out today, I will see you guys soon I’m sure!read more
Lightbringer
14:29 07 Nov 21
I visited this place for the very first time in my life and it was a great customer service experience. The entire… staff was friendly, polite and professional. They welcomed me and made me feel comfortable from beginning to end. Anthony the guy who took care of me was very professional, friendly and knowledgeable and Christina the manager was the same. This place is awesome.read more
Daisy P.
10:51 06 Nov 21
This particular store is outstanding! Not only do they have great inventory but wonderful employees! From the minute… you walk in the door these folks are welcoming, expedient and together they make for a great experience!I live 1.5 miles away from Trulieve Orlando North. I will not ever go back to that store again! That is an example of how to mismanage everything!read more
Valentina B.
15:49 28 Oct 21
Great experience today for my first time at Trulieve Orlando South. I received wonderful customer service at the front… desk followed by kind and informative recommendations provided by Joshua Audi. Awesome place with awesome people. Cheers!read more
Myriam T.
18:29 21 Oct 21
The nice well knowledgeable young named Michael at this location, has the best mannerism and went beyond to explain… each item I purchased. Thank you Michael for your help. Very appreciate. Trulieve is very fortunate to have an asset as he.read more
Mitch B
22:02 14 Oct 21
These guys are the best! They will spend the time and go out of their way to help you find exactly what you need, as… well as helping you save money! A++ from the receptionist to management and sales!read more
Lisa A.
23:11 13 Oct 21
The staff were friendly, polite and professional. Starting with the receptionist who provided me with information and… answered my questions. I was taken care by Jonathan who was patient and made my first experience a comfortable one. Thank you for your great customer service. 👍read more
Yari T.
02:21 09 Oct 21
First time at trulieve and it was very welcoming! From check in to check out, felt like another home away from home.… Prices are good and very fast service. Wonderful staff gave me some nice pointers. Ty guys so much! Truly awesome ppl🙂read more
Cj P.
19:56 05 Oct 21
Not being biased since this is my home store, but this location has always made me feel welcomed and taken care of me… 100%. Of course it’s a plus being so close to home too. Had a great experience with Sandy today while she was training a new employee. Nothing short of great.read more
David S.
19:01 02 Oct 21
Mike V gave me his personal recommendations to exactly what I was looking for. Took the time to check the back for my… initial requests and offered quality alternatives that didn’t disappoint. 5 stars !!!read more
Tina B.
03:05 06 Sep 21
Friendly, knowledgeable staff. Great deals and well organized patient waiting process. I feel like I’m family.
Lauren F.
01:21 06 Sep 21
I love everyone at this location and couldn’t thank them enough for everything. Over the year living near this Trulieve… I met some of the best people who I am so proud to know. Everyone there is so helpful and they genuinely care about your experience while you’re there. No matter what mood I’m in that day I always leave this location with a smile on my face and can’t wait to come back. Thank you for everything all of you have done for me I would have never made it this past year without all of you.read more
cristina M.
19:50 30 Aug 21
Everyone is nice and welcoming. Whomever gives a bad review. Is not telling the truth. I’ve been going there and I’ve… been to other dispensaries Trulieve is the best and least expensive.read more
grandma De #.
19:17 07 Aug 21
The staff is so friendly and nice. Did not have a long wait. The young man who attended me so super helpful. I’m trying… the tincture for the first time, hopefully it will work better than the pods for me. Also the topical to rub on my neck and shoulder, hopefully that too will help with the pain. I highly recommend this store, the staff are all very knowledgeable. Will continue to use this store.read more
Jamie M.
15:09 02 Jul 21
Fourth Trulieve I’ve been to in Orlando, I decided to place an order as. I would be out that way and they had decent… stock. I placed my order 2 hours before I would have to be there and as no other Trulieve has taken over 45 minutes to package, I wasn’t concerned about the timing. I got there 2 hours after my order was placed even though I hadn’t received a notification as I thought it could be an error. I go to check in and the guy tells me it’s getting ready, I’m thinking great maybe another 15 to get in before he tells me it’ll be 45 minutes. Um. Hell no. I told him I’ve never had to wait that long at different locations and at this point I would rather pick up somewhere else and to cancel my order, he said okay no problem have a good day. I get back to the car, pretty upset as I was in a lot of pain from my back and had ordered trupods to help medicate, when I get a call from them discussing my order! I told the very nice guy on the phone I had just cancelled inside and he himself was super nice and sweet. I would never recommend this Trulieve and urge people to check out Winter Park, or Surterra in Orlando! The crew there is unbeatableread more
Jeremy B.
18:18 29 Jun 21
Love coming in here! When you come in pleasant there’s a lot of smiles everywhere and very enjoyable atmosphere. Not 1… problem with a single staff member!! 🙌❤️read more
Curran H.
17:48 28 Jun 21
I have been shopping with trulieve for a few years now… This by far of my best experiences!!! My check-in was very… quick and I actually received service from three Bud tenders Elliot Anthony and Charlene! They are all so courteous and searched everywhere to find what I was looking for… Thanks again and when I’m in the area I will definitely be stopping back by!!!read more
Jodi
00:16 15 Jun 21
I was in the Orlando South Trulieve recently, and I just wanted to recognize an employee who went above and beyond!… Unfortunately, I have encephalitis, so my brain is not great at remembering details right now and I can’t remember his name 😂. He was tall, had a beard, and a tan complexion. He had a large red pot leaf on his lanyard. If someone can add his name to comments I’ll edit this and put it in here!Anyways, I told him about my medical conditions, and he was so knowledgeable about EVERY product. He recommended things, and really helped me tremendously. I walked away with a nice selection of products that have helped me. Thank you awesome dude whose name I forgot 😂! And thank you Trulieve for helping us that are ill. We really appreciate you!read more
Francisco R.
14:10 11 Jun 21
Always helpful, very knowledgeable and always fast with the service. Amazing product line.
Travis M. C.
00:26 02 Jun 21
Staff was friendly and prompt at this location, as always. Online check-in makes waiting a thing of the past, so I was… right in and out. If I’m back in this part of town, I’d gladly stop again. Thanks!read more
Jim F.
20:19 09 May 21
Great product great pricing. Loyalty point system. Awesome place
Tj A.
22:02 06 May 21
Jose Delgado is the nicest and most helpful patient consultant at Trulieve. He is helping even get a job here, he is… awesome !!!read more
Harvey S.
22:09 02 May 21
Overall wonderful experience. Highlight of the visit was Rafael. The guy was knowledgeable, he showed me cbn, terp… count and other information I asked for a never let the smile leave his face. If you visit Trulieve and don’t visit Rafael you may not have gotten the best person for the job. Thank you again for the help and patience.read more
Debbie B.
13:22 27 Apr 21
Quick. Easy. Only thing they don’t let you “change” or get anything else if you are picking up. Sometimes it’s… necessary due to brain fog. IT’S WRONG!read more
carmen C.
21:23 02 Apr 21
The greeter was very welcoming and quick to assist and check me in. As an introvert my anxiety was going through the… roof thinking of how the whole process would be so I order online even though it was my first time but the whole process was smooth, simple and structured. Thank you all. The lady that dispense me was well knowledge and took her time to explain any questions I had.read more
Vanessa L.
17:36 24 Mar 21
I highly recommend this place!! If you go in here ask for Nick K he is very helpful and will answer any questions you… may have! I highly recommend him and this place!!read more
Rere B.
00:03 20 Mar 21
Today my bud tender was Josh he was very informative, patient and able to answer my questions. He made the experience… comfortable for me and helped me to make a great purchase lhs closed early on me so this visit was well worth the unplanned detour thanks to Josh I will be back. Also they practiced social distance and mask and offered plenty of hand sanitizer.read more
Valentina B.
17:41 10 Mar 21
Great experience today for my first time at Trulieve Orlando South. Wonderful customer service provided at the front… desk followed by kind, courteous, informative information and recommendations provided by Joshua Audi. Awesome place with awesome people. Cheers!read more
Mat P
21:10 04 Mar 21
I want to work here! This place is nice. Staff friendly, and they process the online orders quickly. Much better than… other dispensaries I’ve gone too.read more
Dr. S.
03:13 24 Feb 21
Was told that I can’t add anything to an online order while picking up. Kinda sad, won’t be using Trulieve again. I’ve… used them since day 1 In South Florida. Now that I’m up north, there’s not a chance. On the flip side, there’s a ton of other amazing dispensaries everywhere in Orlando.read more
Lee C.
15:22 07 Feb 21
People who work there are awesome. Their products are very good but their point of sale and online ordering platform… feel like they were done by teenagers. My old dealer ran a better service. Be prepared to wait no matter what. I suggest curbside pick ups and an express lines of you’re listening trulieveread more
Diana A.
23:39 05 Feb 21
Always a pleasure. Friendly, engaging and very respectful. Clean and Sanitized. Following and enforcing social… distancing protocols. Kudos on keeping us safe and having amazing products.read more
Cal
22:00 12 Jan 21
First trulieve I visited and in fact the first dispensary I visited. Loved the wide variety of options from edibles to… rosin. I’d recommend everyone to grab their flower from here, they have highest percentages and some legendary strains.read more
heather S.
21:38 09 Jan 21
Honestly, this trulieve is the best. Always ask for Rafael. Not only does he make the experience easy but he is so… Informative. He makes this experience the best it could be. I love this place already but he makes it 10x better.read more
Doug R
17:06 24 Dec 20
Great products and in store staff are nice.On-line ordering system is not good, but getting better.Have patience as… a lot of people want these productsread more
Mariah L.
22:35 18 Dec 20
I was in the store today checking out after spending $300, when what looked like the manager, yelled at me for… answering my phone and telling someone I would call them right back. Highly embarrassing!! I don’t understand why anyone would treat their customers like that, especially after seeing how much money I spent in her store. I can happily take my money somewhere else and get treated a lot better.read more
Manny P.
17:01 30 Nov 20
I love buying from but absolutely hate coming to trulieve it doesn’t matter if your picking up or walking in your still… waiting for an hour outside in your car. I had placed my order online the day before. I never get a text message anymore saying that it’s ready but I got the email. Ten minutes before i get there I check in online. I get the text to go inside and they make me check in again!!!!!! Making me go back to my car for another 30 min. Trulieve has good products but i recommend getting delivery on your day off. Inside service sucks.read more
Tee B
22:23 22 Oct 20
If I am picking up an order I placed online, I would give them a 5/5, however the walk-in experience isn’t great to be… honest. They always have low stock, and you’ll have to wait a long time to get in, and forget about picking up any good deals. You must know when the product you want is available online, and make your order ahead of time. Only way you’ll have a 5 star experience at Trulieve! Good products, and helpful staff otherwise, my go-to dispensary for sure.👍🏽read more
Ashlynn G
02:58 13 Oct 20
This location in particular could use some training in customer service and communication. I was told different things… by multiple workers and was scolded about showing up too early for my order. I was told half of my order was not avaliable because they were unable to access it from the inventory in the back, but the lady behind me ordered the same items to which they were pulled from the back and added to her order. Their products are wonderful, but their workers at this location need a little more training.read more
Hande Y.
14:25 11 Oct 20
Sooo, I’m kind of a person that forgets to most crucial things when I’ll need them to most like my wallet in this case,… but the good people like Rich at Orlando South always finds a way to compromise my mistakes. He was also very fun and had a very interesting friendly conversation during my shopping. Thank you so much Rich!read more
Amanda J.
04:21 06 Oct 20
I had the BEST Experience at this store! All of the workers there were so wonderful! Adeliz was so helpful and very… knowledgeable!. She answered all my questions. I would definitely recommend this place. I appreciate your hard work! Thank you!read more
Jesse M.
15:08 01 Oct 20
Absolutely amazing experience, and more so because Moe made it so easy and explained everything patiently with me as a… first timer. Remember to bring cash and tip your Trulieve associate the way you would a bartender, if not better….. I did not know this was customary and feel really bad I didnt have cash. I’ll get you next time Moe.read more
Christopher G.
16:29 26 Sep 20
In my opinion, this is the best location. Staff is super friendly and helpful. Store isn’t too crazy busy if you time… things correctly. 4 stars for their concentrate stock. Seem to run out very quickly.read more
Eric K.
14:15 25 Sep 20
I highly recommend Kyle if you are looking to explore new products – he is very knowledgeable and patient!
Predatormv
22:04 24 Sep 20
The people are nice, the products are fine, but right now with covid-19 happening they are letting far too many people… into their buildings at any given time. They are also not enforcing their own mask policy for patients as I saw multiple people not wearing one inside the building. Honestly they should not be taking walk in customers at all and they are taking tons of them. There is no reason people can’t order online and pick it up. I won’t be back to a physical location here any time soon. It is also a shame because they charge $15 for delivery unless you spend $200 and I rarely want $200+ worth of stuff from them at any one time.read more
2014 Nissan Pathfinder silver Ms Silver F.
00:17 20 Sep 20
I wouldn’t change any of the dispensary I will wait and wait for your product I have more patience than a bowl of… Cheerios and doesn’t matter what product I can get you still number one in my book so thank you for the CEO Kim rivers to all the staff members at this dispensary and your dispensaries around the State of Florida I am a medical marijuana patients from the state of Florida in citrus county Floridaread more
Ramon H.
20:11 19 Sep 20
Ignacio went out of his way to make to help me find some gummies and was very friendly.
A Google U.
21:33 17 Sep 20
Great customer service and meds selection….Love this place ❤. Thank you Trulieve.
A Google U.
23:16 16 Sep 20
Jamie , Judy and Jasmine were awesome! They helped me out with issues I had but got me my order and were wonderful!… Amazing service!read more
Hernan R.
22:19 15 Sep 20
Awesome place!! The staff is super cool very helpful. Richard helped me out and got me exactly what I needed.
Megan S.
21:08 14 Sep 20
Trulieve Orlando South shouldn’t even get one star.Today I called to make sure my fiancé could be allowed to enter… the store with me – I have awful anxiety in new places and around new people especially now with COVID; my fiancé helps me stay calm and focused. I was told he would be allowed back with me if we explained the situation fully.Upon arrival the employees there though told me he could not Enter, without even asking if he was a caretaker or why I needed him with me. After voicing my concern, I am instructed to go to the back of the store with Dylan. I walked past FOUR people, breaking the 6 foot recommended social distance FOUR times. Then I was told my order was higher than it should have been (because I still had a second visit discount.) Once that was sorted I got my order and again walked past individuals waiting, one of which seemed to be being helped by two associates from different sides of the isle.Extremely disappointed at how Trulieve handles their customers during COVID. The customers trying to purchase their medicine for anxiety are treated with a total lack of empathy. I typically spend anywhere between $100-200 so I feel I am a valued customer that they have DEFINITELY lost. I will surely tell my friends with social anxiety issues that I recommend ANY other dispensary.read more
Tinae L.
16:25 14 Sep 20
It was my first time in one of the stores and felt very comfortable being there. John Bailey assisted me and helped me… find what I was looking for. He was very helpful and hope he can help me in the future too.read more
Brittany E.
03:51 12 Sep 20
Kyle was a great help today at Trulieve south. He was very knowledgeable about the products and inventory. I was in… and out quickly and with all the meds I needed! Thanks Kyle!read more
Kenny T.
21:50 10 Sep 20
Checked in online and got a text to go inside. Sat down and watched 6 different people come from OUTSIDE after me. They… were all checked in to the dispensary immediately. I ended up just leaving because the wait isn’t worth it to me. Fix your processUpdate: I will literally never go to this dispensary ever again in my life. I don’t bother anyone but they seem to want to piss me offread more
Priscilla E.
21:45 10 Sep 20
They’re customer service literally got me angry to the point to write this review. I went in to pick up my order and… the bud tender “sold” me on a product that I never received. Before I got to my car I opened the bag and realized the error immediately and went right back into the dispensary to explain. I sat and waited while MULTIPLE PEOPLE CHECKED IN AND OUT. Manager told me he couldn’t stop what he was doing and to keep waiting. Terrible terrible terrible. They don’t care and it showsread more
anthony D.
21:50 06 Sep 20
Went to this location and Kyle G who was from the Longwood location helped me today. He was super knowledgeable,… friendly, and helpful. Answered all of my questions and more! Makes me want to take the drive to his store just to to get his help again.read more
Chris M.
20:47 04 Sep 20
I go here because it’s closer than the other but try and avoid this place terrible customer service and they usually… take about 5 hrs to prepare even a simple order truelieve north is worth the trip honestly this will be my last order from the south location. You guys really dropped the ball over there you guys have a bad reputation in the community already even your workers complain on how you handle things over thereread more
Luna S.
16:27 25 Aug 20
They’re always super friendly, the discounts are great, and they really know what to recommend.
A.T. F.
14:41 24 Aug 20
Idk why this place has bad reviews, it’s the best place I’ve ever been in. Specially coming from California. Trulieve… is by far the best place to go to for the Florida State if your looking for the right flower. Read their guidelines, rules, and ask questions and maybe you won’t have problems.read more
Mackenzie M.
14:30 14 Aug 20
DO NOT COME HERE! This location is terrible they are rude and unorganized. I put my order in at 7pm and it was not… filled until 12 the next day ridiculous when I finally get here the lobby is packed with people standing room only I an pandemic! I can understand it being busy but I checked in online and the wait time was 0 but i still waited over 30 min. Don’t waste your time go to the Colonial location it’s 10 minuets farther for better customer service and no wait!!!read more
Zac R.
19:45 06 Aug 20
Put an online order in at 9am. Still wasnt ready by 3pm, so I called to check on it and the guy told me just to come… in. Had to wait in line for 30mins just to find out they said they were busy and couldn’t fill my order even though it was placed at 9am. It’s a good shop, but make sure you put your order in really early or you might not be able to get it till next day. No point in even stopping here for a walk in.read more
Eduardo Cuenca J.
18:08 28 Jul 20
This was my first time to the store the employees are great very knowledgeable and great help will be back to the other… one in Tampa the Orlando store had things to Tampa store need to order more stock and keep on hand the products are not that hard to get I’ve been in business over 25 yearswhoever does your ordering needs to order more you should never run out of a Hot selling item but a great storeread more
Richard M.
15:03 21 Jul 20
Although I’ve had semi-good experiences at this dispensary, Casey will always be an amazing reason for me to visit.… 150% of his energy is for the patient and because of this, I’ll be coming in to Trulieve Orlando South more often.read more
Elisha G.
21:21 15 Jul 20
Amazing Experience although the online system for pick up is hit or miss and the orlando south location rarely seem to… have the necessary products in stock For me or maybe just not updated online. I’ve been looking for the last week almost 2 !read more
John S.
15:03 02 Jul 20
Accidentally placed an order for the wrong location. The woman with the short hair and tattoos literally told me that I… had to drive 45 minutes to pick it up at the correct location. I asked her if I can pick it at this location and she said I had to get back in line. I was the only person waiting to be attended at that moment. I finally get called to get some help fromJean ( who was very friendly and the only reason I’m giving this location 2 stars) Jean pulled my order and asked a manager if he could sell a product and she tells him no that’s the reason I had to go to the other location. Emily was very rude and was talking to Jean as if I wasn’t in the room. I did not leave with that I wanted and instead left this location with a headache. I have never felt so bad about placing a pickup order in my entire life. The two women I dealt today with made me feel I did something wrong and so unwelcome. I really wish this location realized they were dealing with a sick people who are only there because they need medicine. I will be following up with Trulieve personally about this experience.read more
Becca P.
20:18 01 Jul 20
If I could give zero stars I would! As a patient that was honest and told of my covid status. I have been refused… delivery of medicine and no one will call me back. Five phone calls between today and yesterday and still NOTHING! As an essential business how is this acceptable to refuse to give someone their meds when I have complied with all requirements told me on the day my order was placed?read more
Eileen C.
22:30 29 Jun 20
I love this place!! Always welcoming, they make you feel like your part of the family. Always a great experience
E E
18:56 25 Jun 20
Being a relatively new MM patient I’ve been trying different dispensaries over the last couple months and I always… found myself going back to the Orlando South location. Always had great deals and quality products, everyone’s always nice and helpful. I recently had my last surgery out of a series of surgeries on my leg so I’ve been buying a decent amount to help with the pain. I put in a order yesterday because of your sale on flower but wasn’t able to pick it up until today (6/25/2020). One of your lovely employees I believe her name was Michelle, was ringing me out and noticed that on a canceled order I picked a particular strain but didn’t have it on my new order. I explained it was my fault because when I went to put my new order in that strain was out of stock so I picked something else. She mentioned she might have some in stock and actually found some for me to my surprise. Michelle rang up the sale and made my day that much better. Thank you for giving me reasons to keep coming back! Highly recommendread more
Faradh K.
20:53 18 Jun 20
Wonderful experience as always. Emily handled my express pickup order and she was absolutely wonderful. She was… extremely knowledgeable about all of the product and her energy is unmatched. Kylee is also a delight to speak with. Both of these individuals are tremendous assets to Trulieve and deserve the highest of praise.read more
Timothy K.
21:13 08 Jun 20
Security is tops. They are very good at explaining different goods. And how to administer
Kyle H.
18:58 07 Jun 20
Everyone is so friendly and helpful! BT helped me take advantage of some promos that were great! I highly recommend.
methy W.
13:58 04 Jun 20
In the beginning, in a galaxy far, far away, there was Adam. No, not just some ordinary, run of the mill Adam, we’re… talking a Stellar creature here. Yes, this Wookie in disguise (he was dutifully wearing his mask, virus transmission deactivated) was standing at the ready to help me battle the darkness of not one, but two TruPODs that had gone rogue, both of which had activated their flavor deterrents in an effort to taste yucky, escape, and live to see another day. But yea, here was this master… clearly this was not his first flight, as he navigated the vast space and the selection from a universe of products that could ease my pain and let me slip into a deep and restful slumber. After some intense training, he informed me that those were not the TruPODs I was looking for, and then Adam introduced me to the ways of the Skywalker OG, I’m frankly surprised and a little disappointed they didn’t call it Skywalker OB (wan, you’re our only hope). His guidance was solid and I detected no pushy salesman tactics, so I took his advice and made the purchase. Before I left to continue on with my journey, Adam handed me a small card and implored with me to write a review of this experience online, instructing me to write “dude needs to shave!” and that “he’s horrible!” but alas, it is written, let him who hath understanding reckon that Orlando South Trulieve is the dispensary I trust, the home of customer service that’s outta this world. But whoa, can we just talk about this strain for a second? This was powerful stuff. I slept like a solid rock that was hurtling through space at warp speed. And all the Ewoks came out to sing in celebration. Thank you Adam, you’re officially a rockstar, I think you’re beyond Padawan status now, quit being so humble. All the stars for you, dude! And many thanks to Trulieve, y’all are doing it right. Do wee doo wub yubread more
Anthony C.
03:56 25 May 20
Friendly staff.. Nice clean facility. And great product..
JayTheOne A.
16:04 23 May 20
For great customer service, in a convenient location and not to mention the medicinal relief. A great place to go.
Jean G.
17:05 18 May 20
I was having difficulty getting notified when my meds were ready. Adam went above and beyond by helping me resolve the… issue. Anora was more than courteous to make my visit as efficient as possible. These guys always go the extra mile! 5 ☆s!read more
Desiree B.
19:39 06 May 20
I’ve been using Trulieve for almost a year now and I am always so pleased! Adrian has helped me from day one, and every… time I see him there we chat and he checks on me. Jon was so helpful last time I was there, giving advice as it seems we have similar needs for the products. They are ALL knowledgeable, helpful, and friendly. I am grateful for this location, their products, and especially their caring staff!!read more
Chris W.
16:09 22 Apr 20
I made my first and only purchase from this store the other day. I placed an order online at 11 am, and did not receive… instructions to arrive and get it until nearly 6:30 pm. After driving for 40 minutes, they then tell me I have to wait in the parking lot for an additional 2 hours for a grand total of an 11 hour transaction. By the time I do get to check out well after 8 pm, they still have issues and must partially ring up my transaction manually. This would not be seen as acceptable by any retailer, so I’m not sure why this acceptable by management. Either have systems in place to inform your customers of what is happening, or shut your doors. I would recommend Trulieve in Lakeland. That store does know what they are doingread more
kenny T.
14:14 14 Apr 20
My Budtender was Kahlanie. He’s the reason I will always come back to this store! I’ve tried other dispensaries but the… customer service here is top of the line. Kudos to this location for being organized even when things may seem hectic.read more
Chris C.
21:26 10 Apr 20
Came for an “express pick up” and took over two hours I would suggest a different location or even a better dispensary
Mathew T.
19:37 26 Mar 20
Good customer service for the most part and very good products. The downsides would be their ordering System. 3 hours… for a pick up order when I could go in and get it faster but it also takes forever to go in, I’ve waited up to an hour and a half for a walk -in. They also have a pretty bad online system. For instance they posted that they had restocked on ground flower and I tried to make an order at 8 am and it was already out of stock on their websites. I called in and waited 1 and a half hours for a call back but never received anything so I called again and waited around 30 minutes. Once I finally spoke to someone I asked about the ground flower and I was assured that they did had it in stock and to go to the store itself so I wouldn’t have to wait the 3 hours. Went to the store and there was no ground flower. About an Hour and a half later, so roughly 3-4 hours in total, I finally received my call from Trulieve that I had requested. But even though their system can be very frustrating their products don’t disappointread more
Debrah C.
17:01 12 Mar 20
Great experience Knowledge staff. I will be back to see AJ. She really helped me understand product and how they can… help….THANK YOU!!!ALL the staff here is really nice.read more
Addy D.
15:59 27 Feb 20
Coming to this store is always a pleasant experience. I was greeted by beautiful smiling faces. Michelle, Emily, Adam,… Anora, Casey and Mike were super amazing and welcoming. I initially came in looking for something to relieve my nausea because I’ve been feeling under the weather for the past two days, Michelle’s and Emily‘s energy made me feel better by just being around them. I was able to get the products that I wanted and needed and I was able to add a little extra for my mental health. This place is so amazing everybody is so welcoming and knowledgeable and they really do their best to accommodate everybody. ❤️❤️❤️❤️read more
Jeff H.
12:42 21 Jan 20
If you haven’t acquired your medical marijuana card, you should do so. This dispensary is one of the cleanest and chill… places I’ve been out of all of them. A bit pricy, due to the high quality of their products, so not really an issue. All employees are friendly and knowledgeable, go by and see for yourself!read more
Carmine D.
02:37 07 Jan 20
So… Robbie, I didn’t forget about you. I just needed to make sure you are real. Anyone can give good service one… time. MY DUDE! Have to say Robbie is always ready to help me. I am not the easiest customer. I can say Robbie has an upbeat attitude, willing to go the extra mile. With everyone I see him interacting with. Some people don’t get customer service. Robbie GETS IT! He is a ABOVE and BEYOND customer service SPECIALIST! Robbie gets a FIVE LEAF review.read more
5plat
14:54 04 Jan 20
Trulieve Orlando South is an excellent dispensary! I really enjoy the calming and enjoyable environment and the staff… there are really helpful and friendly. The product is absolutely on point too! Definitely recommend this dispensary! 🙂read more
brian S.
23:29 05 Dec 19
This was the first dispensary I went to after recieving my card. I so thankful I did. The staff was very friendly and… very informative. Everything was explained in detail. Thank you for the great experience. I will definitely recommend!read more
Ismael B.
04:07 04 Dec 19
From the minute I walked in to the door I got greeted every one was really on point hello’s welcomes and quickly hit me… with questions before I can even ask every one was so nice positive and VERY GOOD VIBES the building it self walking in was just wonderful very good energy reps were all polite would highly recommend to any and EVERY ONE !!!!you will see me back in 34 daysread more
Debra W.
22:05 08 Nov 19
Excellent customer care for first time patients. I was a little apprehensive about ordering because I’m not as… informed as I should be. I was welcomed as I was walked in the door. Registration was simple. Someone talked me through an informative booklet explaining the different types of cannibus. I read it while waiting to be called in.Within 10 minutes I was called into a room that loosely resembled a jewelry counter. I worked 1-on-1 with a very helpful young man who provided lots of info about different products and answered every question I had. I was treated with respect and dignity throughout the entire process. Couldn’t ask for a better experience… except that they accept credit cards.VERY IMPORTANT: Bring cash with you to avoid ATM fees.read more
Debra W.
22:05 08 Nov 19
Excellent customer care for first time patients. I was a little apprehensive about ordering because I’m not as… informed as I should be. I was welcomed as I was walked in the door. Registration was simple. Someone talked me through an informative booklet explaining the different types of cannibus. I read it while waiting to be called in.Within 10 minutes I was called into a room that loosely resembled a jewelry counter. I worked 1-on-1 with a very helpful young man who provided lots of info about different products and answered every question I had. I was treated with respect and dignity throughout the entire process. Couldn’t ask for a better experience… except that they accept credit cards.VERY IMPORTANT: Bring cash with you to avoid ATM fees.read more
Brian F.
19:43 30 Jul 19
Have been here 4 X’S now for Meds. Amazing Quality Products! Fun, Friendly, and very knowledgeable patient consultants.… Front desk staff was very welcoming and checked me in promptly. The Showroom was very clean and welcoming. Carmela was knowledgeable, well- mannered, and professional during the transaction. Will definitely be back again!!read more
