Trulieve Dispensary in Orlando, FL

Trulieve Orlando South Dispensary
4.4
Based on 557 reviews
Jonathan L.
Jonathan L.
1704127578
I had an issue with a product I purchased might’ve been defective one, but I went back to exchange it and had no issues customer service. Thanks again.
Jayy B.
Jayy B.
1701853110
I went to the South Orlando Location for my first Dispensary Visit and the experience was amazing. My Budtender (I believe he said his name was Mark or something that started with an M) was great. He explained things in a way that made it easy for me to understand and helped me with any questions I had. Menu was very User-Friendly/Easy to navigate. Got some awesome flower, a potent cart, and a battery to match. Very happy with the experience.
Blak3 B.
Blak3 B.
1699941945
They took off all of their certificate of authenticities online, I will NEVER purchase here again BECAUSE I DONT KNOW WHAT IM ADDING TO MY ONLINE ORDER WITHOUT THE TERPENE LIST OR BATCH DATE! IDIOTS!
Melissa L.
Melissa L.
1695063302
Love Trulieve no matter which location I go to. But Orlando South is my most visited location. From the moment you come in to the time you exit out everyone is so welcoming helpful and friendly
Annaleah R.
Annaleah R.
1692135687
The walmart of the Dispensaries. Low cost flowers but at what cost? Extremely slow service ( bc they don’t have enough employers) I literally waited over 30 minutes , 3.5g turned into 3, no parking, just horrible experience for Dispensary. This is my last time here!Employees are great! But the company SUCKS
Rj J.
Rj J.
1691130144
Was in the Orlando area going to a convention and was out of my prescription and needed a refill to get me through until I made it back to Panama City the Employees were very professional as well as very helpful they knew all the information to every question that I had. I was very pleased with the service that was provided and was quick on getting me in and out I was probably done with the whole process in 5 minutes or so . I would recommend this place over any other in the Orlando area. If I could give more than five stars I would.
MadsP
MadsP
1689032687
Multiple people waiting got up and left while I was there, including me. I’m so sick and tired of this place. Unfortunately, this isn’t the only Trulieve location with incredible incompetency. I’ve never experienced this kind of service at any dispensary.. even when you place an order online, check in online through express, you wait. And wait. And wait. Rude staff at front counter. This was the last straw for Trulieve and I TRULY hope they go out of business at this point. You realize you are dealing with medical patients…..right….?
Ajjobs
Ajjobs
1687035624
Darren was amazing. He took his time to share with me about my issues with the terpenes and etc and he solve it so easy and sharing love and real info. Love it. We need more like him. Thanks thanks thanks.
Hoof ..
Hoof ..
1684952303
Worthless. First and last time ever. Online ordering website is a joke. Almost unusable. Wouldn’t let me complete order because I hadn’t selected payment method which you can’t do. Kiss $400 in business and much more in the future goodbye
Jayson L
Jayson L
1684529710
I’ve been going here since they open the doors and I have to say that the staff in management there are fantastic. I can walk in there and most of them already know what I prefer. It’s nice to be known they treat you like friends and family and always look out for those discounts for you. I highly recommend this location.
Austin D.
Austin D.
1682210472
I've been to Truelieve many years now, and I've had mixed experiences. The staff is always nice and professional, but the dispensary is often out of stock of the products I need. This was especially frustrating on 4/20, when the dispensary was packed and there was a long +2 hour wait for 3 days. GET MORE STAFF!!In addition, I had a very difficult time getting in touch with the call center on 4/20. The call lines were constantly busy even from 8:00:05am, and I was never able to get through. I also tried to use the website to place an order, but it crashed multiple times. This was very frustrating, as I was trying to place an order for my medication.Also, they make us suffer in the lobby listening to country. Gross.Overall, I would say that Truelieve is getting worse and worse as a dispensary. I would recommend trying other dispensaries before you decide if Truelieve is right for you. Especially if you value your time.
The R.
The R.
1675135528
This was the 1st dispensary I got to visit when I got my card last week. I had gone to Marijuana Doctor next door to get my card and was told to check this place out. Went right next door and did just that. Staff was friendly.. security guard was friendly.. once checked in I was helped by an associate. He really helped me out with info and how things work. Made me feel comfortable about it all I ended up picking up a few things… Alien Labs Atomic Apple(Pic) which I loved and the Khalifa Kush which to me was just ok. Also got a pack of Mini Pre-Rolls which were decent too. I will for sure be back to try more stuff and get restocked on Alien Flowers!!
skaterzero07
skaterzero07
1671815363
Adam! Sorry so I didn’t leave you a review back when you helped me on Veterans Day. As a vet he made me feel very appreciated and went above to take care of me. This guy is very knowledgeable and personable! Great asset to the company and will keep coming back for him. Give this man a raise and promotion, he’s the kind that deserves it. Thank you Adam!
Jane D.
Jane D.
1670789219
Went in yesterday morning and was greeted by the front desk person, I did not catch his name but he was very nice and quick. When I was escorted to the back I was greeted by Dillon who helped me with my transaction. He was quick, kind and very knowledgeable about the products. It wasn’t my first time with him, but every time I get him I leave knowing I made the correct choices. Overall, the store is ran beautifully and efficiently!
Garrison H.
Garrison H.
1669507620
The best variety you're going to find in Florida is definitely at Trulieve. While some of the higher shelf strains can be expensive, they also have a wide variety of low cost brands. Stock is good most of the time and the employees and knowledgeable and professional. Highly recommend!
Miklos L.
Miklos L.
1665292841
Freaking love this location I will go out of my way to go to this location if I have to stay after our street awesome I consider him a little more than associates their concert the field I feel really like their glad to see me when I come they know me by my name.And if you had any other experience than that I do exercise with you but I know it’s probably your fault you’re impatient or something cause the staff go above and beyond being compassionate caregivers they know all the customers my name they know their customers wants and needs before they even have to Speak everybody working that staff for the last couple years you guys all rock love my managers everything
Ron L.
Ron L.
1663789903
Nick was super awesome. Best guy there. I love this stire. Always super friendly. Go there you wont regret it
Natalie G.
Natalie G.
1663773865
I always come here to Trulieve! They always have amazing deals, not only that, but the crew is super friendly! Craig recommended me amazing products & I would recommend anyone to visit Orlando South location 🙂
Monique M.
Monique M.
1662480438
My experience here went rather well for my first time at this location. My wait time was a bit long, probably the longest I’ve ever waited as a walk in. I would definitely make an online order if you go to this location so you’re not waiting so long. But sometimes the online menu isn’t updated in real time so it’s not always accurate which is why I usually just walk in now but never again at this location.
Brian M.
Brian M.
1661997235
Looks like a normal strip mall shop from the outside, opens up to an inviting lobby. Front desk will check you in, then you'll wait to be called to the back.Dispensary looks immaculate, well lit displays, and a jewelry store vibe. The budtender walked me through it all, inquiring about my needs and treatment goals.They run lots of sales, so try not to buy anything full price if you can wait. Return policy is great. If you doesn't suit your needs, bring it back.Like all dispensaries, cash is king. They take debit with a three dollar transaction fee. No credit cards.Can't say they have the best quality(dry)... but selection, pricing, and customer service is on point. If you are chasing terps, might want to keep moving. If your new to all of this, I would suggest trying them out.
Alan T.
Alan T.
1661066678
Trulieve at south obt Orlando has some of the best customer service Micheal went above and beyond today to provide me with Trulieve’s quality products and services
Wayne S.
Wayne S.
1659193772
Went out to the website place my order I was there within a half hour to pick it up absolutely no problems customer service is excellent the product is excellent highly recommended with five star service. Thank you.
sofia R.
sofia R.
1655917973
Great place, but disappointed with their customer service. Placed an order early in the morning, went on my lunch break to go pick it up just to tell me after the fact that I don’t have enough to get what I wanted. Wasted 30minutes of my time, couldn’t help me for the inconvenience in any way, that could’ve been avoided with a call.
Brenda B.
Brenda B.
1655584626
It's a vibe very pleasant experience. Fast quick good specials!
Yidaly O.
Yidaly O.
1655253921
Patient and going above and beyond. I appreciate all the assistance from Victor!
Emily
Emily
1655235333
Just visited this location for the first time, and I was blown away by the customer service! Upon entry, I was greeted by two people working at the intake counter. They were kind, helped me set up my profile, and overviewed my welcome pack with me to help get me acquainted with terp profiles, available products, etc. After about a minute wait, Michael called me back and helped me find a product that worked for me based on my symptoms and preferences. Overall I was in and out within ten minutes with the exact products I was looking for! It was an extremely refreshing experience; my first thought when I got back to my car was “Wow, I want to work somewhere where the people are as kind as that!“ I’ll definitely be back, as I’m making this my dispensary of choice from now on! I couldn’t dream of a cleaner, friendlier, more efficient experience 💞 10/10!
Anthony ..
Anthony ..
1652938732
Just moved to the area and switched from Trulieve Colonial to this location and wow. The customer service at this location is unparalleled. I've only visited around 10 times so far but each and every time has me leaving the store with a smile on my face. This visit, Natasha was incredibly kind and friendly, striking up a conversation from the time I walked in to the time I was called to the back. Dylan, who I checked out with, also was incredibly kind and conversational. Even though this Trulieve isn't the one closest to where I live, it's the only location I'll be going to from now on.
Jay D.
Jay D.
1652144403
Now, This is how you run a dispensary!!!Welcoming staff, helpful people and above all prompt service. In and out all within 10 minutes. Some real smoov operators💨💨💪💪
Mama Nugget H
Mama Nugget H
1650302845
I’ve been going to this Trulief for a year and I just wanted to say I’m so glad i come here all the time and I’ve never had a bad experience the managers are amazing and the employees are so sweet and helpful they never fail to help me and they are the only one I go to
Andy S.
Andy S.
1643669797
Super accommodating staff. Very friendly. Great product selection.
N B.
N B.
1642742017
Exceptional service, exceptional product. Really though such a cool, friendly and likable staff so professional and knowledgeable.💯❤️‍🔥
Lightbringer
Lightbringer
1642183744
I visited this place for the very first time in my life and it was a great customer service experience. The entire staff was friendly, polite and professional. They welcomed me and made me feel comfortable from beginning to end. Anthony the guy who took care of me was very professional, friendly and knowledgeable and Christina the manager was the same. I visited the place a second time and Jonathan was also equally amazing. I recommend this place to anyone. This place is awesome.
Christian F.
Christian F.
1641736350
Time after time TYSON delivers an amazing customer experience for me helping me get product with great recommendations behind it knowing his product and on top of that going above and beyond Anytime I’m in there, helping me get what I’m looking for
Monica R.
Monica R.
1639925837
Great friendly staff. Very clean and well organized selection of merchandise.
B33ficus 4.
B33ficus 4.
1636407516
I've been a patient for a year and a half and I've been going to Trulieve from the start. I have always had a pleasant experience at this store! The staff are friendly and accommodating. They tend to throw up promotions for all sorts of demographics. In addition, their selection is always great and changes regularly. If that isn't enough of a hard sell, their loyalty program has always been great to me! Shout out to Kahlanie for helping me out today, I will see you guys soon I'm sure!
Lightbringer
Lightbringer
1636295341
I visited this place for the very first time in my life and it was a great customer service experience. The entire staff was friendly, polite and professional. They welcomed me and made me feel comfortable from beginning to end. Anthony the guy who took care of me was very professional, friendly and knowledgeable and Christina the manager was the same. This place is awesome.
Daisy P.
Daisy P.
1636195909
This particular store is outstanding! Not only do they have great inventory but wonderful employees! From the minute you walk in the door these folks are welcoming, expedient and together they make for a great experience!I live 1.5 miles away from Trulieve Orlando North. I will not ever go back to that store again! That is an example of how to mismanage everything!
Valentina B.
Valentina B.
1635436144
Great experience today for my first time at Trulieve Orlando South. I received wonderful customer service at the front desk followed by kind and informative recommendations provided by Joshua Audi. Awesome place with awesome people. Cheers!
Myriam T.
Myriam T.
1634840971
The nice well knowledgeable young named Michael at this location, has the best mannerism and went beyond to explain each item I purchased. Thank you Michael for your help. Very appreciate. Trulieve is very fortunate to have an asset as he.
Mitch B
Mitch B
1634248934
These guys are the best! They will spend the time and go out of their way to help you find exactly what you need, as well as helping you save money! A++ from the receptionist to management and sales!
Lisa A.
Lisa A.
1634166707
The staff were friendly, polite and professional. Starting with the receptionist who provided me with information and answered my questions. I was taken care by Jonathan who was patient and made my first experience a comfortable one. Thank you for your great customer service. 👍
Yari T.
Yari T.
1633746112
First time at trulieve and it was very welcoming! From check in to check out, felt like another home away from home. Prices are good and very fast service. Wonderful staff gave me some nice pointers. Ty guys so much! Truly awesome ppl🙂
Cj P.
Cj P.
1633463767
Not being biased since this is my home store, but this location has always made me feel welcomed and taken care of me 100%. Of course it’s a plus being so close to home too. Had a great experience with Sandy today while she was training a new employee. Nothing short of great.
David S.
David S.
1633201265
Mike V gave me his personal recommendations to exactly what I was looking for. Took the time to check the back for my initial requests and offered quality alternatives that didn’t disappoint. 5 stars !!!
Tina B.
Tina B.
1630897555
Friendly, knowledgeable staff. Great deals and well organized patient waiting process. I feel like I'm family.
Lauren F.
Lauren F.
1630891284
I love everyone at this location and couldn't thank them enough for everything. Over the year living near this Trulieve I met some of the best people who I am so proud to know. Everyone there is so helpful and they genuinely care about your experience while you're there. No matter what mood I'm in that day I always leave this location with a smile on my face and can't wait to come back. Thank you for everything all of you have done for me I would have never made it this past year without all of you.
cristina M.
cristina M.
1630353049
Everyone is nice and welcoming. Whomever gives a bad review. Is not telling the truth. I've been going there and I've been to other dispensaries Trulieve is the best and least expensive.
grandma De #.
grandma De #.
1628363851
The staff is so friendly and nice. Did not have a long wait. The young man who attended me so super helpful. I'm trying the tincture for the first time, hopefully it will work better than the pods for me. Also the topical to rub on my neck and shoulder, hopefully that too will help with the pain. I highly recommend this store, the staff are all very knowledgeable. Will continue to use this store.
Jamie M.
Jamie M.
1625238548
Fourth Trulieve I've been to in Orlando, I decided to place an order as. I would be out that way and they had decent stock. I placed my order 2 hours before I would have to be there and as no other Trulieve has taken over 45 minutes to package, I wasn't concerned about the timing. I got there 2 hours after my order was placed even though I hadn't received a notification as I thought it could be an error. I go to check in and the guy tells me it's getting ready, I'm thinking great maybe another 15 to get in before he tells me it'll be 45 minutes. Um. Hell no. I told him I've never had to wait that long at different locations and at this point I would rather pick up somewhere else and to cancel my order, he said okay no problem have a good day. I get back to the car, pretty upset as I was in a lot of pain from my back and had ordered trupods to help medicate, when I get a call from them discussing my order! I told the very nice guy on the phone I had just cancelled inside and he himself was super nice and sweet. I would never recommend this Trulieve and urge people to check out Winter Park, or Surterra in Orlando! The crew there is unbeatable
Jeremy B.
Jeremy B.
1624990722
Love coming in here! When you come in pleasant there’s a lot of smiles everywhere and very enjoyable atmosphere. Not 1 problem with a single staff member!! 🙌❤️
Curran H.
Curran H.
1624902501
I have been shopping with trulieve for a few years now... This by far of my best experiences!!! My check-in was very quick and I actually received service from three Bud tenders Elliot Anthony and Charlene! They are all so courteous and searched everywhere to find what I was looking for... Thanks again and when I'm in the area I will definitely be stopping back by!!!
Jodi
Jodi
1623716216
I was in the Orlando South Trulieve recently, and I just wanted to recognize an employee who went above and beyond! Unfortunately, I have encephalitis, so my brain is not great at remembering details right now and I can't remember his name 😂. He was tall, had a beard, and a tan complexion. He had a large red pot leaf on his lanyard. If someone can add his name to comments I'll edit this and put it in here!Anyways, I told him about my medical conditions, and he was so knowledgeable about EVERY product. He recommended things, and really helped me tremendously. I walked away with a nice selection of products that have helped me. Thank you awesome dude whose name I forgot 😂! And thank you Trulieve for helping us that are ill. We really appreciate you!
Francisco R.
Francisco R.
1623420630
Always helpful, very knowledgeable and always fast with the service. Amazing product line.
Travis M. C.
Travis M. C.
1622593571
Staff was friendly and prompt at this location, as always. Online check-in makes waiting a thing of the past, so I was right in and out. If I'm back in this part of town, I'd gladly stop again. Thanks!
Jim F.
Jim F.
1620591599
Great product great pricing. Loyalty point system. Awesome place
Tj A.
Tj A.
1620338579
Jose Delgado is the nicest and most helpful patient consultant at Trulieve. He is helping even get a job here, he is awesome !!!
Harvey S.
Harvey S.
1619993347
Overall wonderful experience. Highlight of the visit was Rafael. The guy was knowledgeable, he showed me cbn, terp count and other information I asked for a never let the smile leave his face. If you visit Trulieve and don't visit Rafael you may not have gotten the best person for the job. Thank you again for the help and patience.
Debbie B.
Debbie B.
1619529765
Quick. Easy. Only thing they don't let you "change" or get anything else if you are picking up. Sometimes it's necessary due to brain fog. IT'S WRONG!
carmen C.
carmen C.
1617398605
The greeter was very welcoming and quick to assist and check me in. As an introvert my anxiety was going through the roof thinking of how the whole process would be so I order online even though it was my first time but the whole process was smooth, simple and structured. Thank you all. The lady that dispense me was well knowledge and took her time to explain any questions I had.
Vanessa L.
Vanessa L.
1616607407
I highly recommend this place!! If you go in here ask for Nick K he is very helpful and will answer any questions you may have! I highly recommend him and this place!!
Rere B.
Rere B.
1616198613
Today my bud tender was Josh he was very informative, patient and able to answer my questions. He made the experience comfortable for me and helped me to make a great purchase lhs closed early on me so this visit was well worth the unplanned detour thanks to Josh I will be back. Also they practiced social distance and mask and offered plenty of hand sanitizer.
Valentina B.
Valentina B.
1615398079
Great experience today for my first time at Trulieve Orlando South. Wonderful customer service provided at the front desk followed by kind, courteous, informative information and recommendations provided by Joshua Audi. Awesome place with awesome people. Cheers!
Mat P
Mat P
1614892202
I want to work here! This place is nice. Staff friendly, and they process the online orders quickly. Much better than other dispensaries I've gone too.
Dr. S.
Dr. S.
1614136411
Was told that I can’t add anything to an online order while picking up. Kinda sad, won’t be using Trulieve again. I’ve used them since day 1 In South Florida. Now that I’m up north, there’s not a chance. On the flip side, there’s a ton of other amazing dispensaries everywhere in Orlando.
Lee C.
Lee C.
1612711362
People who work there are awesome. Their products are very good but their point of sale and online ordering platform feel like they were done by teenagers. My old dealer ran a better service. Be prepared to wait no matter what. I suggest curbside pick ups and an express lines of you're listening trulieve
Diana A.
Diana A.
1612568362
Always a pleasure. Friendly, engaging and very respectful. Clean and Sanitized. Following and enforcing social distancing protocols. Kudos on keeping us safe and having amazing products.
Cal
Cal
1610488814
First trulieve I visited and in fact the first dispensary I visited. Loved the wide variety of options from edibles to rosin. I’d recommend everyone to grab their flower from here, they have highest percentages and some legendary strains.
heather S.
heather S.
1610228320
Honestly, this trulieve is the best. Always ask for Rafael. Not only does he make the experience easy but he is so Informative. He makes this experience the best it could be. I love this place already but he makes it 10x better.
Doug R
Doug R
1608829590
Great products and in store staff are nice.On-line ordering system is not good, but getting better.Have patience as a lot of people want these products
Mariah L.
Mariah L.
1608330912
I was in the store today checking out after spending $300, when what looked like the manager, yelled at me for answering my phone and telling someone I would call them right back. Highly embarrassing!! I don’t understand why anyone would treat their customers like that, especially after seeing how much money I spent in her store. I can happily take my money somewhere else and get treated a lot better.
Manny P.
Manny P.
1606755663
I love buying from but absolutely hate coming to trulieve it doesn’t matter if your picking up or walking in your still waiting for an hour outside in your car. I had placed my order online the day before. I never get a text message anymore saying that it’s ready but I got the email. Ten minutes before i get there I check in online. I get the text to go inside and they make me check in again!!!!!! Making me go back to my car for another 30 min. Trulieve has good products but i recommend getting delivery on your day off. Inside service sucks.
Tee B
Tee B
1603405437
If I am picking up an order I placed online, I would give them a 5/5, however the walk-in experience isn’t great to be honest. They always have low stock, and you’ll have to wait a long time to get in, and forget about picking up any good deals. You must know when the product you want is available online, and make your order ahead of time. Only way you’ll have a 5 star experience at Trulieve! Good products, and helpful staff otherwise, my go-to dispensary for sure.👍🏽
Ashlynn G
Ashlynn G
1602557902
This location in particular could use some training in customer service and communication. I was told different things by multiple workers and was scolded about showing up too early for my order. I was told half of my order was not avaliable because they were unable to access it from the inventory in the back, but the lady behind me ordered the same items to which they were pulled from the back and added to her order. Their products are wonderful, but their workers at this location need a little more training.
Hande Y.
Hande Y.
1602426330
Sooo, I’m kind of a person that forgets to most crucial things when I’ll need them to most like my wallet in this case, but the good people like Rich at Orlando South always finds a way to compromise my mistakes. He was also very fun and had a very interesting friendly conversation during my shopping. Thank you so much Rich!
Amanda J.
Amanda J.
1601958069
I had the BEST Experience at this store! All of the workers there were so wonderful! Adeliz was so helpful and very knowledgeable!. She answered all my questions. I would definitely recommend this place. I appreciate your hard work! Thank you!
Jesse M.
Jesse M.
1601564886
Absolutely amazing experience, and more so because Moe made it so easy and explained everything patiently with me as a first timer. Remember to bring cash and tip your Trulieve associate the way you would a bartender, if not better..... I did not know this was customary and feel really bad I didnt have cash. I'll get you next time Moe.
Christopher G.
Christopher G.
1601137747
In my opinion, this is the best location. Staff is super friendly and helpful. Store isn't too crazy busy if you time things correctly. 4 stars for their concentrate stock. Seem to run out very quickly.
Eric K.
Eric K.
1601043341
I highly recommend Kyle if you are looking to explore new products - he is very knowledgeable and patient!
Predatormv
Predatormv
1600985075
The people are nice, the products are fine, but right now with covid-19 happening they are letting far too many people into their buildings at any given time. They are also not enforcing their own mask policy for patients as I saw multiple people not wearing one inside the building. Honestly they should not be taking walk in customers at all and they are taking tons of them. There is no reason people can't order online and pick it up. I won't be back to a physical location here any time soon. It is also a shame because they charge $15 for delivery unless you spend $200 and I rarely want $200+ worth of stuff from them at any one time.
I wouldn't change any of the dispensary I will wait and wait for your product I have more patience than a bowl of Cheerios and doesn't matter what product I can get you still number one in my book so thank you for the CEO Kim rivers to all the staff members at this dispensary and your dispensaries around the State of Florida I am a medical marijuana patients from the state of Florida in citrus county Florida
Ramon H.
Ramon H.
1600546288
Ignacio went out of his way to make to help me find some gummies and was very friendly.
A Google U.
A Google U.
1600378439
Great customer service and meds selection....Love this place ❤. Thank you Trulieve.
A Google U.
A Google U.
1600298218
Jamie , Judy and Jasmine were awesome! They helped me out with issues I had but got me my order and were wonderful! Amazing service!
Hernan R.
Hernan R.
1600208390
Awesome place!! The staff is super cool very helpful. Richard helped me out and got me exactly what I needed.
Megan S.
Megan S.
1600117706
Trulieve Orlando South shouldn’t even get one star.Today I called to make sure my fiancé could be allowed to enter the store with me - I have awful anxiety in new places and around new people especially now with COVID; my fiancé helps me stay calm and focused. I was told he would be allowed back with me if we explained the situation fully.Upon arrival the employees there though told me he could not Enter, without even asking if he was a caretaker or why I needed him with me. After voicing my concern, I am instructed to go to the back of the store with Dylan. I walked past FOUR people, breaking the 6 foot recommended social distance FOUR times. Then I was told my order was higher than it should have been (because I still had a second visit discount.) Once that was sorted I got my order and again walked past individuals waiting, one of which seemed to be being helped by two associates from different sides of the isle.Extremely disappointed at how Trulieve handles their customers during COVID. The customers trying to purchase their medicine for anxiety are treated with a total lack of empathy. I typically spend anywhere between $100-200 so I feel I am a valued customer that they have DEFINITELY lost. I will surely tell my friends with social anxiety issues that I recommend ANY other dispensary.
Tinae L.
Tinae L.
1600100750
It was my first time in one of the stores and felt very comfortable being there. John Bailey assisted me and helped me find what I was looking for. He was very helpful and hope he can help me in the future too.
Brittany E.
Brittany E.
1599882677
Kyle was a great help today at Trulieve south. He was very knowledgeable about the products and inventory. I was in and out quickly and with all the meds I needed! Thanks Kyle!
Kenny T.
Kenny T.
1599774608
Checked in online and got a text to go inside. Sat down and watched 6 different people come from OUTSIDE after me. They were all checked in to the dispensary immediately. I ended up just leaving because the wait isn’t worth it to me. Fix your processUpdate: I will literally never go to this dispensary ever again in my life. I don’t bother anyone but they seem to want to piss me off
Priscilla E.
Priscilla E.
1599774358
They’re customer service literally got me angry to the point to write this review. I went in to pick up my order and the bud tender “sold” me on a product that I never received. Before I got to my car I opened the bag and realized the error immediately and went right back into the dispensary to explain. I sat and waited while MULTIPLE PEOPLE CHECKED IN AND OUT. Manager told me he couldn’t stop what he was doing and to keep waiting. Terrible terrible terrible. They don’t care and it shows
anthony D.
anthony D.
1599429058
Went to this location and Kyle G who was from the Longwood location helped me today. He was super knowledgeable, friendly, and helpful. Answered all of my questions and more! Makes me want to take the drive to his store just to to get his help again.
Chris M.
Chris M.
1599252438
I go here because it’s closer than the other but try and avoid this place terrible customer service and they usually take about 5 hrs to prepare even a simple order truelieve north is worth the trip honestly this will be my last order from the south location. You guys really dropped the ball over there you guys have a bad reputation in the community already even your workers complain on how you handle things over there
Luna S.
Luna S.
1598372870
They're always super friendly, the discounts are great, and they really know what to recommend.
A.T. F.
A.T. F.
1598280110
Idk why this place has bad reviews, it’s the best place I’ve ever been in. Specially coming from California. Trulieve is by far the best place to go to for the Florida State if your looking for the right flower. Read their guidelines, rules, and ask questions and maybe you won’t have problems.
Mackenzie M.
Mackenzie M.
1597415449
DO NOT COME HERE! This location is terrible they are rude and unorganized. I put my order in at 7pm and it was not filled until 12 the next day ridiculous when I finally get here the lobby is packed with people standing room only I an pandemic! I can understand it being busy but I checked in online and the wait time was 0 but i still waited over 30 min. Don't waste your time go to the Colonial location it's 10 minuets farther for better customer service and no wait!!!
Zac R.
Zac R.
1596743109
Put an online order in at 9am. Still wasnt ready by 3pm, so I called to check on it and the guy told me just to come in. Had to wait in line for 30mins just to find out they said they were busy and couldn't fill my order even though it was placed at 9am. It's a good shop, but make sure you put your order in really early or you might not be able to get it till next day. No point in even stopping here for a walk in.
This was my first time to the store the employees are great very knowledgeable and great help will be back to the other one in Tampa the Orlando store had things to Tampa store need to order more stock and keep on hand the products are not that hard to get I've been in business over 25 yearswhoever does your ordering needs to order more you should never run out of a Hot selling item but a great store
Richard M.
Richard M.
1595343790
Although I've had semi-good experiences at this dispensary, Casey will always be an amazing reason for me to visit. 150% of his energy is for the patient and because of this, I'll be coming in to Trulieve Orlando South more often.
Elisha G.
Elisha G.
1594848100
Amazing Experience although the online system for pick up is hit or miss and the orlando south location rarely seem to have the necessary products in stock For me or maybe just not updated online. I’ve been looking for the last week almost 2 !
John S.
John S.
1593702233
Accidentally placed an order for the wrong location. The woman with the short hair and tattoos literally told me that I had to drive 45 minutes to pick it up at the correct location. I asked her if I can pick it at this location and she said I had to get back in line. I was the only person waiting to be attended at that moment. I finally get called to get some help fromJean ( who was very friendly and the only reason I’m giving this location 2 stars) Jean pulled my order and asked a manager if he could sell a product and she tells him no that’s the reason I had to go to the other location. Emily was very rude and was talking to Jean as if I wasn’t in the room. I did not leave with that I wanted and instead left this location with a headache. I have never felt so bad about placing a pickup order in my entire life. The two women I dealt today with made me feel I did something wrong and so unwelcome. I really wish this location realized they were dealing with a sick people who are only there because they need medicine. I will be following up with Trulieve personally about this experience.
Becca P.
Becca P.
1593634704
If I could give zero stars I would! As a patient that was honest and told of my covid status. I have been refused delivery of medicine and no one will call me back. Five phone calls between today and yesterday and still NOTHING! As an essential business how is this acceptable to refuse to give someone their meds when I have complied with all requirements told me on the day my order was placed?
Eileen C.
Eileen C.
1593469818
I love this place!! Always welcoming, they make you feel like your part of the family. Always a great experience
E E
E E
1593111389
Being a relatively new MM patient I’ve been trying different dispensaries over the last couple months and I always found myself going back to the Orlando South location. Always had great deals and quality products, everyone’s always nice and helpful. I recently had my last surgery out of a series of surgeries on my leg so I’ve been buying a decent amount to help with the pain. I put in a order yesterday because of your sale on flower but wasn’t able to pick it up until today (6/25/2020). One of your lovely employees I believe her name was Michelle, was ringing me out and noticed that on a canceled order I picked a particular strain but didn’t have it on my new order. I explained it was my fault because when I went to put my new order in that strain was out of stock so I picked something else. She mentioned she might have some in stock and actually found some for me to my surprise. Michelle rang up the sale and made my day that much better. Thank you for giving me reasons to keep coming back! Highly recommend
Faradh K.
Faradh K.
1592513596
Wonderful experience as always. Emily handled my express pickup order and she was absolutely wonderful. She was extremely knowledgeable about all of the product and her energy is unmatched. Kylee is also a delight to speak with. Both of these individuals are tremendous assets to Trulieve and deserve the highest of praise.
Timothy K.
Timothy K.
1591650803
Security is tops. They are very good at explaining different goods. And how to administer
Kyle H.
Kyle H.
1591556309
Everyone is so friendly and helpful! BT helped me take advantage of some promos that were great! I highly recommend.
methy W.
methy W.
1591279080
In the beginning, in a galaxy far, far away, there was Adam. No, not just some ordinary, run of the mill Adam, we’re talking a Stellar creature here. Yes, this Wookie in disguise (he was dutifully wearing his mask, virus transmission deactivated) was standing at the ready to help me battle the darkness of not one, but two TruPODs that had gone rogue, both of which had activated their flavor deterrents in an effort to taste yucky, escape, and live to see another day. But yea, here was this master... clearly this was not his first flight, as he navigated the vast space and the selection from a universe of products that could ease my pain and let me slip into a deep and restful slumber. After some intense training, he informed me that those were not the TruPODs I was looking for, and then Adam introduced me to the ways of the Skywalker OG, I’m frankly surprised and a little disappointed they didn’t call it Skywalker OB (wan, you’re our only hope). His guidance was solid and I detected no pushy salesman tactics, so I took his advice and made the purchase. Before I left to continue on with my journey, Adam handed me a small card and implored with me to write a review of this experience online, instructing me to write “dude needs to shave!” and that “he’s horrible!” but alas, it is written, let him who hath understanding reckon that Orlando South Trulieve is the dispensary I trust, the home of customer service that’s outta this world. But whoa, can we just talk about this strain for a second? This was powerful stuff. I slept like a solid rock that was hurtling through space at warp speed. And all the Ewoks came out to sing in celebration. Thank you Adam, you’re officially a rockstar, I think you’re beyond Padawan status now, quit being so humble. All the stars for you, dude! And many thanks to Trulieve, y’all are doing it right. Do wee doo wub yub
Anthony C.
Anthony C.
1590378966
Friendly staff.. Nice clean facility. And great product..
JayTheOne A.
JayTheOne A.
1590249877
For great customer service, in a convenient location and not to mention the medicinal relief. A great place to go.
Jean G.
Jean G.
1589821555
I was having difficulty getting notified when my meds were ready. Adam went above and beyond by helping me resolve the issue. Anora was more than courteous to make my visit as efficient as possible. These guys always go the extra mile! 5 ☆s!
Desiree B.
Desiree B.
1588793964
I've been using Trulieve for almost a year now and I am always so pleased! Adrian has helped me from day one, and every time I see him there we chat and he checks on me. Jon was so helpful last time I was there, giving advice as it seems we have similar needs for the products. They are ALL knowledgeable, helpful, and friendly. I am grateful for this location, their products, and especially their caring staff!!
Chris W.
Chris W.
1587571744
I made my first and only purchase from this store the other day. I placed an order online at 11 am, and did not receive instructions to arrive and get it until nearly 6:30 pm. After driving for 40 minutes, they then tell me I have to wait in the parking lot for an additional 2 hours for a grand total of an 11 hour transaction. By the time I do get to check out well after 8 pm, they still have issues and must partially ring up my transaction manually. This would not be seen as acceptable by any retailer, so I'm not sure why this acceptable by management. Either have systems in place to inform your customers of what is happening, or shut your doors. I would recommend Trulieve in Lakeland. That store does know what they are doing
kenny T.
kenny T.
1586873660
My Budtender was Kahlanie. He’s the reason I will always come back to this store! I’ve tried other dispensaries but the customer service here is top of the line. Kudos to this location for being organized even when things may seem hectic.
Chris C.
Chris C.
1586553975
Came for an “express pick up” and took over two hours I would suggest a different location or even a better dispensary
Mathew T.
Mathew T.
1585251472
Good customer service for the most part and very good products. The downsides would be their ordering System. 3 hours for a pick up order when I could go in and get it faster but it also takes forever to go in, I’ve waited up to an hour and a half for a walk -in. They also have a pretty bad online system. For instance they posted that they had restocked on ground flower and I tried to make an order at 8 am and it was already out of stock on their websites. I called in and waited 1 and a half hours for a call back but never received anything so I called again and waited around 30 minutes. Once I finally spoke to someone I asked about the ground flower and I was assured that they did had it in stock and to go to the store itself so I wouldn’t have to wait the 3 hours. Went to the store and there was no ground flower. About an Hour and a half later, so roughly 3-4 hours in total, I finally received my call from Trulieve that I had requested. But even though their system can be very frustrating their products don’t disappoint
Debrah C.
Debrah C.
1584032497
Great experience Knowledge staff. I will be back to see AJ. She really helped me understand product and how they can help....THANK YOU!!!ALL the staff here is really nice.
Addy D.
Addy D.
1582819199
Coming to this store is always a pleasant experience. I was greeted by beautiful smiling faces. Michelle, Emily, Adam, Anora, Casey and Mike were super amazing and welcoming. I initially came in looking for something to relieve my nausea because I’ve been feeling under the weather for the past two days, Michelle’s and Emily‘s energy made me feel better by just being around them. I was able to get the products that I wanted and needed and I was able to add a little extra for my mental health. This place is so amazing everybody is so welcoming and knowledgeable and they really do their best to accommodate everybody. ❤️❤️❤️❤️
Jeff H.
Jeff H.
1579610531
If you haven't acquired your medical marijuana card, you should do so. This dispensary is one of the cleanest and chill places I've been out of all of them. A bit pricy, due to the high quality of their products, so not really an issue. All employees are friendly and knowledgeable, go by and see for yourself!
Carmine D.
Carmine D.
1578364620
So... Robbie, I didn’t forget about you. I just needed to make sure you are real. Anyone can give good service one time. MY DUDE! Have to say Robbie is always ready to help me. I am not the easiest customer. I can say Robbie has an upbeat attitude, willing to go the extra mile. With everyone I see him interacting with. Some people don’t get customer service. Robbie GETS IT! He is a ABOVE and BEYOND customer service SPECIALIST! Robbie gets a FIVE LEAF review.
5plat
5plat
1578149693
Trulieve Orlando South is an excellent dispensary! I really enjoy the calming and enjoyable environment and the staff there are really helpful and friendly. The product is absolutely on point too! Definitely recommend this dispensary! 🙂
brian S.
brian S.
1575588554
This was the first dispensary I went to after recieving my card. I so thankful I did. The staff was very friendly and very informative. Everything was explained in detail. Thank you for the great experience. I will definitely recommend!
Ismael B.
Ismael B.
1575432456
From the minute I walked in to the door I got greeted every one was really on point hello’s welcomes and quickly hit me with questions before I can even ask every one was so nice positive and VERY GOOD VIBES the building it self walking in was just wonderful very good energy reps were all polite would highly recommend to any and EVERY ONE !!!!you will see me back in 34 days
Debra W.
Debra W.
1573250736
Excellent customer care for first time patients. I was a little apprehensive about ordering because I'm not as informed as I should be. I was welcomed as I was walked in the door. Registration was simple. Someone talked me through an informative booklet explaining the different types of cannibus. I read it while waiting to be called in.Within 10 minutes I was called into a room that loosely resembled a jewelry counter. I worked 1-on-1 with a very helpful young man who provided lots of info about different products and answered every question I had. I was treated with respect and dignity throughout the entire process. Couldn't ask for a better experience... except that they accept credit cards.VERY IMPORTANT: Bring cash with you to avoid ATM fees.
Debra W.
Debra W.
1573250726
Excellent customer care for first time patients. I was a little apprehensive about ordering because I'm not as informed as I should be. I was welcomed as I was walked in the door. Registration was simple. Someone talked me through an informative booklet explaining the different types of cannibus. I read it while waiting to be called in.Within 10 minutes I was called into a room that loosely resembled a jewelry counter. I worked 1-on-1 with a very helpful young man who provided lots of info about different products and answered every question I had. I was treated with respect and dignity throughout the entire process. Couldn't ask for a better experience... except that they accept credit cards.VERY IMPORTANT: Bring cash with you to avoid ATM fees.
Brian F.
Brian F.
1564515805
Have been here 4 X'S now for Meds. Amazing Quality Products! Fun, Friendly, and very knowledgeable patient consultants. Front desk staff was very welcoming and checked me in promptly. The Showroom was very clean and welcoming. Carmela was knowledgeable, well- mannered, and professional during the transaction. Will definitely be back again!!
Next Reviews
js_loader

9521 S Orange Blossom Trl
Orlando, FL 32837

[ { "close": { "day": 0, "time": "2000" }, "open": { "day": 0, "time": "1100" } }, { "close": { "day": 1, "time": "2030" }, "open": { "day": 1, "time": "0900" } }, { "close": { "day": 2, "time": "2030" }, "open": { "day": 2, "time": "0900" } }, { "close": { "day": 3, "time": "2030" }, "open": { "day": 3, "time": "0900" } }, { "close": { "day": 4, "time": "2030" }, "open": { "day": 4, "time": "0900" } }, { "close": { "day": 5, "time": "2030" }, "open": { "day": 5, "time": "0900" } }, { "close": { "day": 6, "time": "2030" }, "open": { "day": 6, "time": "0900" } } ]
CLOSED
CLOSED

    Payment Methods:

    Cash Only
    ATM Available On Site

    Dispensaries Nearby

    Locator loading...

    Trulieve Deals and Discounts

    Everyday Discounts

    1st Order

    60% OFF

    2nd Order

    50% OFF

    3rd Order

    40% OFF

    Veterans Discount

    20% OFF

    Seniors 55+ Discount

    10% OFF

    Industry Discount

    20% OFF

    Pediatric Discount

    20% OFF

    SNAP Discount

    10% OFF

    Birthday Discount

    25% OFF

    Refer a Friend

    50% OFF For You & Your Friend

    ABOUT THIS DISPENSARY

    Trulieve, located at 9521 S Orange Blossom Trl in Orlando, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: $15 delivery fee.

    License Number: MMTC-2015-0005

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Trulieve is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Trulieve grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Trulieve in Orlando does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Trulieve

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Trulieve in Orlando online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Trulieve has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Trulieve Orlando South Dispensary
    4.4
    Based on 557 reviews
    Jonathan L.
    Jonathan L.
    1704127578
    I had an issue with a product I purchased might’ve been defective one, but I went back to exchange it and had no issues customer service. Thanks again.
    Jayy B.
    Jayy B.
    1701853110
    I went to the South Orlando Location for my first Dispensary Visit and the experience was amazing. My Budtender (I believe he said his name was Mark or something that started with an M) was great. He explained things in a way that made it easy for me to understand and helped me with any questions I had. Menu was very User-Friendly/Easy to navigate. Got some awesome flower, a potent cart, and a battery to match. Very happy with the experience.
    Blak3 B.
    Blak3 B.
    1699941945
    They took off all of their certificate of authenticities online, I will NEVER purchase here again BECAUSE I DONT KNOW WHAT IM ADDING TO MY ONLINE ORDER WITHOUT THE TERPENE LIST OR BATCH DATE! IDIOTS!
    Melissa L.
    Melissa L.
    1695063302
    Love Trulieve no matter which location I go to. But Orlando South is my most visited location. From the moment you come in to the time you exit out everyone is so welcoming helpful and friendly
    Annaleah R.
    Annaleah R.
    1692135687
    The walmart of the Dispensaries. Low cost flowers but at what cost? Extremely slow service ( bc they don’t have enough employers) I literally waited over 30 minutes , 3.5g turned into 3, no parking, just horrible experience for Dispensary. This is my last time here!Employees are great! But the company SUCKS
    Rj J.
    Rj J.
    1691130144
    Was in the Orlando area going to a convention and was out of my prescription and needed a refill to get me through until I made it back to Panama City the Employees were very professional as well as very helpful they knew all the information to every question that I had. I was very pleased with the service that was provided and was quick on getting me in and out I was probably done with the whole process in 5 minutes or so . I would recommend this place over any other in the Orlando area. If I could give more than five stars I would.
    MadsP
    MadsP
    1689032687
    Multiple people waiting got up and left while I was there, including me. I’m so sick and tired of this place. Unfortunately, this isn’t the only Trulieve location with incredible incompetency. I’ve never experienced this kind of service at any dispensary.. even when you place an order online, check in online through express, you wait. And wait. And wait. Rude staff at front counter. This was the last straw for Trulieve and I TRULY hope they go out of business at this point. You realize you are dealing with medical patients…..right….?
    Ajjobs
    Ajjobs
    1687035624
    Darren was amazing. He took his time to share with me about my issues with the terpenes and etc and he solve it so easy and sharing love and real info. Love it. We need more like him. Thanks thanks thanks.
    Hoof ..
    Hoof ..
    1684952303
    Worthless. First and last time ever. Online ordering website is a joke. Almost unusable. Wouldn’t let me complete order because I hadn’t selected payment method which you can’t do. Kiss $400 in business and much more in the future goodbye
    Jayson L
    Jayson L
    1684529710
    I’ve been going here since they open the doors and I have to say that the staff in management there are fantastic. I can walk in there and most of them already know what I prefer. It’s nice to be known they treat you like friends and family and always look out for those discounts for you. I highly recommend this location.
    Austin D.
    Austin D.
    1682210472
    I've been to Truelieve many years now, and I've had mixed experiences. The staff is always nice and professional, but the dispensary is often out of stock of the products I need. This was especially frustrating on 4/20, when the dispensary was packed and there was a long +2 hour wait for 3 days. GET MORE STAFF!!In addition, I had a very difficult time getting in touch with the call center on 4/20. The call lines were constantly busy even from 8:00:05am, and I was never able to get through. I also tried to use the website to place an order, but it crashed multiple times. This was very frustrating, as I was trying to place an order for my medication.Also, they make us suffer in the lobby listening to country. Gross.Overall, I would say that Truelieve is getting worse and worse as a dispensary. I would recommend trying other dispensaries before you decide if Truelieve is right for you. Especially if you value your time.
    The R.
    The R.
    1675135528
    This was the 1st dispensary I got to visit when I got my card last week. I had gone to Marijuana Doctor next door to get my card and was told to check this place out. Went right next door and did just that. Staff was friendly.. security guard was friendly.. once checked in I was helped by an associate. He really helped me out with info and how things work. Made me feel comfortable about it all I ended up picking up a few things… Alien Labs Atomic Apple(Pic) which I loved and the Khalifa Kush which to me was just ok. Also got a pack of Mini Pre-Rolls which were decent too. I will for sure be back to try more stuff and get restocked on Alien Flowers!!
    skaterzero07
    skaterzero07
    1671815363
    Adam! Sorry so I didn’t leave you a review back when you helped me on Veterans Day. As a vet he made me feel very appreciated and went above to take care of me. This guy is very knowledgeable and personable! Great asset to the company and will keep coming back for him. Give this man a raise and promotion, he’s the kind that deserves it. Thank you Adam!
    Jane D.
    Jane D.
    1670789219
    Went in yesterday morning and was greeted by the front desk person, I did not catch his name but he was very nice and quick. When I was escorted to the back I was greeted by Dillon who helped me with my transaction. He was quick, kind and very knowledgeable about the products. It wasn’t my first time with him, but every time I get him I leave knowing I made the correct choices. Overall, the store is ran beautifully and efficiently!
    Garrison H.
    Garrison H.
    1669507620
    The best variety you're going to find in Florida is definitely at Trulieve. While some of the higher shelf strains can be expensive, they also have a wide variety of low cost brands. Stock is good most of the time and the employees and knowledgeable and professional. Highly recommend!
    Miklos L.
    Miklos L.
    1665292841
    Freaking love this location I will go out of my way to go to this location if I have to stay after our street awesome I consider him a little more than associates their concert the field I feel really like their glad to see me when I come they know me by my name.And if you had any other experience than that I do exercise with you but I know it’s probably your fault you’re impatient or something cause the staff go above and beyond being compassionate caregivers they know all the customers my name they know their customers wants and needs before they even have to Speak everybody working that staff for the last couple years you guys all rock love my managers everything
    Ron L.
    Ron L.
    1663789903
    Nick was super awesome. Best guy there. I love this stire. Always super friendly. Go there you wont regret it
    Natalie G.
    Natalie G.
    1663773865
    I always come here to Trulieve! They always have amazing deals, not only that, but the crew is super friendly! Craig recommended me amazing products & I would recommend anyone to visit Orlando South location 🙂
    Monique M.
    Monique M.
    1662480438
    My experience here went rather well for my first time at this location. My wait time was a bit long, probably the longest I’ve ever waited as a walk in. I would definitely make an online order if you go to this location so you’re not waiting so long. But sometimes the online menu isn’t updated in real time so it’s not always accurate which is why I usually just walk in now but never again at this location.
    Brian M.
    Brian M.
    1661997235
    Looks like a normal strip mall shop from the outside, opens up to an inviting lobby. Front desk will check you in, then you'll wait to be called to the back.Dispensary looks immaculate, well lit displays, and a jewelry store vibe. The budtender walked me through it all, inquiring about my needs and treatment goals.They run lots of sales, so try not to buy anything full price if you can wait. Return policy is great. If you doesn't suit your needs, bring it back.Like all dispensaries, cash is king. They take debit with a three dollar transaction fee. No credit cards.Can't say they have the best quality(dry)... but selection, pricing, and customer service is on point. If you are chasing terps, might want to keep moving. If your new to all of this, I would suggest trying them out.
    Alan T.
    Alan T.
    1661066678
    Trulieve at south obt Orlando has some of the best customer service Micheal went above and beyond today to provide me with Trulieve’s quality products and services
    Wayne S.
    Wayne S.
    1659193772
    Went out to the website place my order I was there within a half hour to pick it up absolutely no problems customer service is excellent the product is excellent highly recommended with five star service. Thank you.
    sofia R.
    sofia R.
    1655917973
    Great place, but disappointed with their customer service. Placed an order early in the morning, went on my lunch break to go pick it up just to tell me after the fact that I don’t have enough to get what I wanted. Wasted 30minutes of my time, couldn’t help me for the inconvenience in any way, that could’ve been avoided with a call.
    Brenda B.
    Brenda B.
    1655584626
    It's a vibe very pleasant experience. Fast quick good specials!
    Yidaly O.
    Yidaly O.
    1655253921
    Patient and going above and beyond. I appreciate all the assistance from Victor!
    Emily
    Emily
    1655235333
    Just visited this location for the first time, and I was blown away by the customer service! Upon entry, I was greeted by two people working at the intake counter. They were kind, helped me set up my profile, and overviewed my welcome pack with me to help get me acquainted with terp profiles, available products, etc. After about a minute wait, Michael called me back and helped me find a product that worked for me based on my symptoms and preferences. Overall I was in and out within ten minutes with the exact products I was looking for! It was an extremely refreshing experience; my first thought when I got back to my car was “Wow, I want to work somewhere where the people are as kind as that!“ I’ll definitely be back, as I’m making this my dispensary of choice from now on! I couldn’t dream of a cleaner, friendlier, more efficient experience 💞 10/10!
    Anthony ..
    Anthony ..
    1652938732
    Just moved to the area and switched from Trulieve Colonial to this location and wow. The customer service at this location is unparalleled. I've only visited around 10 times so far but each and every time has me leaving the store with a smile on my face. This visit, Natasha was incredibly kind and friendly, striking up a conversation from the time I walked in to the time I was called to the back. Dylan, who I checked out with, also was incredibly kind and conversational. Even though this Trulieve isn't the one closest to where I live, it's the only location I'll be going to from now on.
    Jay D.
    Jay D.
    1652144403
    Now, This is how you run a dispensary!!!Welcoming staff, helpful people and above all prompt service. In and out all within 10 minutes. Some real smoov operators💨💨💪💪
    Mama Nugget H
    Mama Nugget H
    1650302845
    I’ve been going to this Trulief for a year and I just wanted to say I’m so glad i come here all the time and I’ve never had a bad experience the managers are amazing and the employees are so sweet and helpful they never fail to help me and they are the only one I go to
    Andy S.
    Andy S.
    1643669797
    Super accommodating staff. Very friendly. Great product selection.
    N B.
    N B.
    1642742017
    Exceptional service, exceptional product. Really though such a cool, friendly and likable staff so professional and knowledgeable.💯❤️‍🔥
    Lightbringer
    Lightbringer
    1642183744
    I visited this place for the very first time in my life and it was a great customer service experience. The entire staff was friendly, polite and professional. They welcomed me and made me feel comfortable from beginning to end. Anthony the guy who took care of me was very professional, friendly and knowledgeable and Christina the manager was the same. I visited the place a second time and Jonathan was also equally amazing. I recommend this place to anyone. This place is awesome.
    Christian F.
    Christian F.
    1641736350
    Time after time TYSON delivers an amazing customer experience for me helping me get product with great recommendations behind it knowing his product and on top of that going above and beyond Anytime I’m in there, helping me get what I’m looking for
    Monica R.
    Monica R.
    1639925837
    Great friendly staff. Very clean and well organized selection of merchandise.
    B33ficus 4.
    B33ficus 4.
    1636407516
    I've been a patient for a year and a half and I've been going to Trulieve from the start. I have always had a pleasant experience at this store! The staff are friendly and accommodating. They tend to throw up promotions for all sorts of demographics. In addition, their selection is always great and changes regularly. If that isn't enough of a hard sell, their loyalty program has always been great to me! Shout out to Kahlanie for helping me out today, I will see you guys soon I'm sure!
    Lightbringer
    Lightbringer
    1636295341
    I visited this place for the very first time in my life and it was a great customer service experience. The entire staff was friendly, polite and professional. They welcomed me and made me feel comfortable from beginning to end. Anthony the guy who took care of me was very professional, friendly and knowledgeable and Christina the manager was the same. This place is awesome.
    Daisy P.
    Daisy P.
    1636195909
    This particular store is outstanding! Not only do they have great inventory but wonderful employees! From the minute you walk in the door these folks are welcoming, expedient and together they make for a great experience!I live 1.5 miles away from Trulieve Orlando North. I will not ever go back to that store again! That is an example of how to mismanage everything!
    Valentina B.
    Valentina B.
    1635436144
    Great experience today for my first time at Trulieve Orlando South. I received wonderful customer service at the front desk followed by kind and informative recommendations provided by Joshua Audi. Awesome place with awesome people. Cheers!
    Myriam T.
    Myriam T.
    1634840971
    The nice well knowledgeable young named Michael at this location, has the best mannerism and went beyond to explain each item I purchased. Thank you Michael for your help. Very appreciate. Trulieve is very fortunate to have an asset as he.
    Mitch B
    Mitch B
    1634248934
    These guys are the best! They will spend the time and go out of their way to help you find exactly what you need, as well as helping you save money! A++ from the receptionist to management and sales!
    Lisa A.
    Lisa A.
    1634166707
    The staff were friendly, polite and professional. Starting with the receptionist who provided me with information and answered my questions. I was taken care by Jonathan who was patient and made my first experience a comfortable one. Thank you for your great customer service. 👍
    Yari T.
    Yari T.
    1633746112
    First time at trulieve and it was very welcoming! From check in to check out, felt like another home away from home. Prices are good and very fast service. Wonderful staff gave me some nice pointers. Ty guys so much! Truly awesome ppl🙂
    Cj P.
    Cj P.
    1633463767
    Not being biased since this is my home store, but this location has always made me feel welcomed and taken care of me 100%. Of course it’s a plus being so close to home too. Had a great experience with Sandy today while she was training a new employee. Nothing short of great.
    David S.
    David S.
    1633201265
    Mike V gave me his personal recommendations to exactly what I was looking for. Took the time to check the back for my initial requests and offered quality alternatives that didn’t disappoint. 5 stars !!!
    Tina B.
    Tina B.
    1630897555
    Friendly, knowledgeable staff. Great deals and well organized patient waiting process. I feel like I'm family.
    Lauren F.
    Lauren F.
    1630891284
    I love everyone at this location and couldn't thank them enough for everything. Over the year living near this Trulieve I met some of the best people who I am so proud to know. Everyone there is so helpful and they genuinely care about your experience while you're there. No matter what mood I'm in that day I always leave this location with a smile on my face and can't wait to come back. Thank you for everything all of you have done for me I would have never made it this past year without all of you.
    cristina M.
    cristina M.
    1630353049
    Everyone is nice and welcoming. Whomever gives a bad review. Is not telling the truth. I've been going there and I've been to other dispensaries Trulieve is the best and least expensive.
    grandma De #.
    grandma De #.
    1628363851
    The staff is so friendly and nice. Did not have a long wait. The young man who attended me so super helpful. I'm trying the tincture for the first time, hopefully it will work better than the pods for me. Also the topical to rub on my neck and shoulder, hopefully that too will help with the pain. I highly recommend this store, the staff are all very knowledgeable. Will continue to use this store.
    Jamie M.
    Jamie M.
    1625238548
    Fourth Trulieve I've been to in Orlando, I decided to place an order as. I would be out that way and they had decent stock. I placed my order 2 hours before I would have to be there and as no other Trulieve has taken over 45 minutes to package, I wasn't concerned about the timing. I got there 2 hours after my order was placed even though I hadn't received a notification as I thought it could be an error. I go to check in and the guy tells me it's getting ready, I'm thinking great maybe another 15 to get in before he tells me it'll be 45 minutes. Um. Hell no. I told him I've never had to wait that long at different locations and at this point I would rather pick up somewhere else and to cancel my order, he said okay no problem have a good day. I get back to the car, pretty upset as I was in a lot of pain from my back and had ordered trupods to help medicate, when I get a call from them discussing my order! I told the very nice guy on the phone I had just cancelled inside and he himself was super nice and sweet. I would never recommend this Trulieve and urge people to check out Winter Park, or Surterra in Orlando! The crew there is unbeatable
    Jeremy B.
    Jeremy B.
    1624990722
    Love coming in here! When you come in pleasant there’s a lot of smiles everywhere and very enjoyable atmosphere. Not 1 problem with a single staff member!! 🙌❤️
    Curran H.
    Curran H.
    1624902501
    I have been shopping with trulieve for a few years now... This by far of my best experiences!!! My check-in was very quick and I actually received service from three Bud tenders Elliot Anthony and Charlene! They are all so courteous and searched everywhere to find what I was looking for... Thanks again and when I'm in the area I will definitely be stopping back by!!!
    Jodi
    Jodi
    1623716216
    I was in the Orlando South Trulieve recently, and I just wanted to recognize an employee who went above and beyond! Unfortunately, I have encephalitis, so my brain is not great at remembering details right now and I can't remember his name 😂. He was tall, had a beard, and a tan complexion. He had a large red pot leaf on his lanyard. If someone can add his name to comments I'll edit this and put it in here!Anyways, I told him about my medical conditions, and he was so knowledgeable about EVERY product. He recommended things, and really helped me tremendously. I walked away with a nice selection of products that have helped me. Thank you awesome dude whose name I forgot 😂! And thank you Trulieve for helping us that are ill. We really appreciate you!
    Francisco R.
    Francisco R.
    1623420630
    Always helpful, very knowledgeable and always fast with the service. Amazing product line.
    Travis M. C.
    Travis M. C.
    1622593571
    Staff was friendly and prompt at this location, as always. Online check-in makes waiting a thing of the past, so I was right in and out. If I'm back in this part of town, I'd gladly stop again. Thanks!
    Jim F.
    Jim F.
    1620591599
    Great product great pricing. Loyalty point system. Awesome place
    Tj A.
    Tj A.
    1620338579
    Jose Delgado is the nicest and most helpful patient consultant at Trulieve. He is helping even get a job here, he is awesome !!!
    Harvey S.
    Harvey S.
    1619993347
    Overall wonderful experience. Highlight of the visit was Rafael. The guy was knowledgeable, he showed me cbn, terp count and other information I asked for a never let the smile leave his face. If you visit Trulieve and don't visit Rafael you may not have gotten the best person for the job. Thank you again for the help and patience.
    Debbie B.
    Debbie B.
    1619529765
    Quick. Easy. Only thing they don't let you "change" or get anything else if you are picking up. Sometimes it's necessary due to brain fog. IT'S WRONG!
    carmen C.
    carmen C.
    1617398605
    The greeter was very welcoming and quick to assist and check me in. As an introvert my anxiety was going through the roof thinking of how the whole process would be so I order online even though it was my first time but the whole process was smooth, simple and structured. Thank you all. The lady that dispense me was well knowledge and took her time to explain any questions I had.
    Vanessa L.
    Vanessa L.
    1616607407
    I highly recommend this place!! If you go in here ask for Nick K he is very helpful and will answer any questions you may have! I highly recommend him and this place!!
    Rere B.
    Rere B.
    1616198613
    Today my bud tender was Josh he was very informative, patient and able to answer my questions. He made the experience comfortable for me and helped me to make a great purchase lhs closed early on me so this visit was well worth the unplanned detour thanks to Josh I will be back. Also they practiced social distance and mask and offered plenty of hand sanitizer.
    Valentina B.
    Valentina B.
    1615398079
    Great experience today for my first time at Trulieve Orlando South. Wonderful customer service provided at the front desk followed by kind, courteous, informative information and recommendations provided by Joshua Audi. Awesome place with awesome people. Cheers!
    Mat P
    Mat P
    1614892202
    I want to work here! This place is nice. Staff friendly, and they process the online orders quickly. Much better than other dispensaries I've gone too.
    Dr. S.
    Dr. S.
    1614136411
    Was told that I can’t add anything to an online order while picking up. Kinda sad, won’t be using Trulieve again. I’ve used them since day 1 In South Florida. Now that I’m up north, there’s not a chance. On the flip side, there’s a ton of other amazing dispensaries everywhere in Orlando.
    Lee C.
    Lee C.
    1612711362
    People who work there are awesome. Their products are very good but their point of sale and online ordering platform feel like they were done by teenagers. My old dealer ran a better service. Be prepared to wait no matter what. I suggest curbside pick ups and an express lines of you're listening trulieve
    Diana A.
    Diana A.
    1612568362
    Always a pleasure. Friendly, engaging and very respectful. Clean and Sanitized. Following and enforcing social distancing protocols. Kudos on keeping us safe and having amazing products.
    Cal
    Cal
    1610488814
    First trulieve I visited and in fact the first dispensary I visited. Loved the wide variety of options from edibles to rosin. I’d recommend everyone to grab their flower from here, they have highest percentages and some legendary strains.
    heather S.
    heather S.
    1610228320
    Honestly, this trulieve is the best. Always ask for Rafael. Not only does he make the experience easy but he is so Informative. He makes this experience the best it could be. I love this place already but he makes it 10x better.
    Doug R
    Doug R
    1608829590
    Great products and in store staff are nice.On-line ordering system is not good, but getting better.Have patience as a lot of people want these products
    Mariah L.
    Mariah L.
    1608330912
    I was in the store today checking out after spending $300, when what looked like the manager, yelled at me for answering my phone and telling someone I would call them right back. Highly embarrassing!! I don’t understand why anyone would treat their customers like that, especially after seeing how much money I spent in her store. I can happily take my money somewhere else and get treated a lot better.
    Manny P.
    Manny P.
    1606755663
    I love buying from but absolutely hate coming to trulieve it doesn’t matter if your picking up or walking in your still waiting for an hour outside in your car. I had placed my order online the day before. I never get a text message anymore saying that it’s ready but I got the email. Ten minutes before i get there I check in online. I get the text to go inside and they make me check in again!!!!!! Making me go back to my car for another 30 min. Trulieve has good products but i recommend getting delivery on your day off. Inside service sucks.
    Tee B
    Tee B
    1603405437
    If I am picking up an order I placed online, I would give them a 5/5, however the walk-in experience isn’t great to be honest. They always have low stock, and you’ll have to wait a long time to get in, and forget about picking up any good deals. You must know when the product you want is available online, and make your order ahead of time. Only way you’ll have a 5 star experience at Trulieve! Good products, and helpful staff otherwise, my go-to dispensary for sure.👍🏽
    Ashlynn G
    Ashlynn G
    1602557902
    This location in particular could use some training in customer service and communication. I was told different things by multiple workers and was scolded about showing up too early for my order. I was told half of my order was not avaliable because they were unable to access it from the inventory in the back, but the lady behind me ordered the same items to which they were pulled from the back and added to her order. Their products are wonderful, but their workers at this location need a little more training.
    Hande Y.
    Hande Y.
    1602426330
    Sooo, I’m kind of a person that forgets to most crucial things when I’ll need them to most like my wallet in this case, but the good people like Rich at Orlando South always finds a way to compromise my mistakes. He was also very fun and had a very interesting friendly conversation during my shopping. Thank you so much Rich!
    Amanda J.
    Amanda J.
    1601958069
    I had the BEST Experience at this store! All of the workers there were so wonderful! Adeliz was so helpful and very knowledgeable!. She answered all my questions. I would definitely recommend this place. I appreciate your hard work! Thank you!
    Jesse M.
    Jesse M.
    1601564886
    Absolutely amazing experience, and more so because Moe made it so easy and explained everything patiently with me as a first timer. Remember to bring cash and tip your Trulieve associate the way you would a bartender, if not better..... I did not know this was customary and feel really bad I didnt have cash. I'll get you next time Moe.
    Christopher G.
    Christopher G.
    1601137747
    In my opinion, this is the best location. Staff is super friendly and helpful. Store isn't too crazy busy if you time things correctly. 4 stars for their concentrate stock. Seem to run out very quickly.
    Eric K.
    Eric K.
    1601043341
    I highly recommend Kyle if you are looking to explore new products - he is very knowledgeable and patient!
    Predatormv
    Predatormv
    1600985075
    The people are nice, the products are fine, but right now with covid-19 happening they are letting far too many people into their buildings at any given time. They are also not enforcing their own mask policy for patients as I saw multiple people not wearing one inside the building. Honestly they should not be taking walk in customers at all and they are taking tons of them. There is no reason people can't order online and pick it up. I won't be back to a physical location here any time soon. It is also a shame because they charge $15 for delivery unless you spend $200 and I rarely want $200+ worth of stuff from them at any one time.
    I wouldn't change any of the dispensary I will wait and wait for your product I have more patience than a bowl of Cheerios and doesn't matter what product I can get you still number one in my book so thank you for the CEO Kim rivers to all the staff members at this dispensary and your dispensaries around the State of Florida I am a medical marijuana patients from the state of Florida in citrus county Florida
    Ramon H.
    Ramon H.
    1600546288
    Ignacio went out of his way to make to help me find some gummies and was very friendly.
    A Google U.
    A Google U.
    1600378439
    Great customer service and meds selection....Love this place ❤. Thank you Trulieve.
    A Google U.
    A Google U.
    1600298218
    Jamie , Judy and Jasmine were awesome! They helped me out with issues I had but got me my order and were wonderful! Amazing service!
    Hernan R.
    Hernan R.
    1600208390
    Awesome place!! The staff is super cool very helpful. Richard helped me out and got me exactly what I needed.
    Megan S.
    Megan S.
    1600117706
    Trulieve Orlando South shouldn’t even get one star.Today I called to make sure my fiancé could be allowed to enter the store with me - I have awful anxiety in new places and around new people especially now with COVID; my fiancé helps me stay calm and focused. I was told he would be allowed back with me if we explained the situation fully.Upon arrival the employees there though told me he could not Enter, without even asking if he was a caretaker or why I needed him with me. After voicing my concern, I am instructed to go to the back of the store with Dylan. I walked past FOUR people, breaking the 6 foot recommended social distance FOUR times. Then I was told my order was higher than it should have been (because I still had a second visit discount.) Once that was sorted I got my order and again walked past individuals waiting, one of which seemed to be being helped by two associates from different sides of the isle.Extremely disappointed at how Trulieve handles their customers during COVID. The customers trying to purchase their medicine for anxiety are treated with a total lack of empathy. I typically spend anywhere between $100-200 so I feel I am a valued customer that they have DEFINITELY lost. I will surely tell my friends with social anxiety issues that I recommend ANY other dispensary.
    Tinae L.
    Tinae L.
    1600100750
    It was my first time in one of the stores and felt very comfortable being there. John Bailey assisted me and helped me find what I was looking for. He was very helpful and hope he can help me in the future too.
    Brittany E.
    Brittany E.
    1599882677
    Kyle was a great help today at Trulieve south. He was very knowledgeable about the products and inventory. I was in and out quickly and with all the meds I needed! Thanks Kyle!
    Kenny T.
    Kenny T.
    1599774608
    Checked in online and got a text to go inside. Sat down and watched 6 different people come from OUTSIDE after me. They were all checked in to the dispensary immediately. I ended up just leaving because the wait isn’t worth it to me. Fix your processUpdate: I will literally never go to this dispensary ever again in my life. I don’t bother anyone but they seem to want to piss me off
    Priscilla E.
    Priscilla E.
    1599774358
    They’re customer service literally got me angry to the point to write this review. I went in to pick up my order and the bud tender “sold” me on a product that I never received. Before I got to my car I opened the bag and realized the error immediately and went right back into the dispensary to explain. I sat and waited while MULTIPLE PEOPLE CHECKED IN AND OUT. Manager told me he couldn’t stop what he was doing and to keep waiting. Terrible terrible terrible. They don’t care and it shows
    anthony D.
    anthony D.
    1599429058
    Went to this location and Kyle G who was from the Longwood location helped me today. He was super knowledgeable, friendly, and helpful. Answered all of my questions and more! Makes me want to take the drive to his store just to to get his help again.
    Chris M.
    Chris M.
    1599252438
    I go here because it’s closer than the other but try and avoid this place terrible customer service and they usually take about 5 hrs to prepare even a simple order truelieve north is worth the trip honestly this will be my last order from the south location. You guys really dropped the ball over there you guys have a bad reputation in the community already even your workers complain on how you handle things over there
    Luna S.
    Luna S.
    1598372870
    They're always super friendly, the discounts are great, and they really know what to recommend.
    A.T. F.
    A.T. F.
    1598280110
    Idk why this place has bad reviews, it’s the best place I’ve ever been in. Specially coming from California. Trulieve is by far the best place to go to for the Florida State if your looking for the right flower. Read their guidelines, rules, and ask questions and maybe you won’t have problems.
    Mackenzie M.
    Mackenzie M.
    1597415449
    DO NOT COME HERE! This location is terrible they are rude and unorganized. I put my order in at 7pm and it was not filled until 12 the next day ridiculous when I finally get here the lobby is packed with people standing room only I an pandemic! I can understand it being busy but I checked in online and the wait time was 0 but i still waited over 30 min. Don't waste your time go to the Colonial location it's 10 minuets farther for better customer service and no wait!!!
    Zac R.
    Zac R.
    1596743109
    Put an online order in at 9am. Still wasnt ready by 3pm, so I called to check on it and the guy told me just to come in. Had to wait in line for 30mins just to find out they said they were busy and couldn't fill my order even though it was placed at 9am. It's a good shop, but make sure you put your order in really early or you might not be able to get it till next day. No point in even stopping here for a walk in.
    This was my first time to the store the employees are great very knowledgeable and great help will be back to the other one in Tampa the Orlando store had things to Tampa store need to order more stock and keep on hand the products are not that hard to get I've been in business over 25 yearswhoever does your ordering needs to order more you should never run out of a Hot selling item but a great store
    Richard M.
    Richard M.
    1595343790
    Although I've had semi-good experiences at this dispensary, Casey will always be an amazing reason for me to visit. 150% of his energy is for the patient and because of this, I'll be coming in to Trulieve Orlando South more often.
    Elisha G.
    Elisha G.
    1594848100
    Amazing Experience although the online system for pick up is hit or miss and the orlando south location rarely seem to have the necessary products in stock For me or maybe just not updated online. I’ve been looking for the last week almost 2 !
    John S.
    John S.
    1593702233
    Accidentally placed an order for the wrong location. The woman with the short hair and tattoos literally told me that I had to drive 45 minutes to pick it up at the correct location. I asked her if I can pick it at this location and she said I had to get back in line. I was the only person waiting to be attended at that moment. I finally get called to get some help fromJean ( who was very friendly and the only reason I’m giving this location 2 stars) Jean pulled my order and asked a manager if he could sell a product and she tells him no that’s the reason I had to go to the other location. Emily was very rude and was talking to Jean as if I wasn’t in the room. I did not leave with that I wanted and instead left this location with a headache. I have never felt so bad about placing a pickup order in my entire life. The two women I dealt today with made me feel I did something wrong and so unwelcome. I really wish this location realized they were dealing with a sick people who are only there because they need medicine. I will be following up with Trulieve personally about this experience.
    Becca P.
    Becca P.
    1593634704
    If I could give zero stars I would! As a patient that was honest and told of my covid status. I have been refused delivery of medicine and no one will call me back. Five phone calls between today and yesterday and still NOTHING! As an essential business how is this acceptable to refuse to give someone their meds when I have complied with all requirements told me on the day my order was placed?
    Eileen C.
    Eileen C.
    1593469818
    I love this place!! Always welcoming, they make you feel like your part of the family. Always a great experience
    E E
    E E
    1593111389
    Being a relatively new MM patient I’ve been trying different dispensaries over the last couple months and I always found myself going back to the Orlando South location. Always had great deals and quality products, everyone’s always nice and helpful. I recently had my last surgery out of a series of surgeries on my leg so I’ve been buying a decent amount to help with the pain. I put in a order yesterday because of your sale on flower but wasn’t able to pick it up until today (6/25/2020). One of your lovely employees I believe her name was Michelle, was ringing me out and noticed that on a canceled order I picked a particular strain but didn’t have it on my new order. I explained it was my fault because when I went to put my new order in that strain was out of stock so I picked something else. She mentioned she might have some in stock and actually found some for me to my surprise. Michelle rang up the sale and made my day that much better. Thank you for giving me reasons to keep coming back! Highly recommend
    Faradh K.
    Faradh K.
    1592513596
    Wonderful experience as always. Emily handled my express pickup order and she was absolutely wonderful. She was extremely knowledgeable about all of the product and her energy is unmatched. Kylee is also a delight to speak with. Both of these individuals are tremendous assets to Trulieve and deserve the highest of praise.
    Timothy K.
    Timothy K.
    1591650803
    Security is tops. They are very good at explaining different goods. And how to administer
    Kyle H.
    Kyle H.
    1591556309
    Everyone is so friendly and helpful! BT helped me take advantage of some promos that were great! I highly recommend.
    methy W.
    methy W.
    1591279080
    In the beginning, in a galaxy far, far away, there was Adam. No, not just some ordinary, run of the mill Adam, we’re talking a Stellar creature here. Yes, this Wookie in disguise (he was dutifully wearing his mask, virus transmission deactivated) was standing at the ready to help me battle the darkness of not one, but two TruPODs that had gone rogue, both of which had activated their flavor deterrents in an effort to taste yucky, escape, and live to see another day. But yea, here was this master... clearly this was not his first flight, as he navigated the vast space and the selection from a universe of products that could ease my pain and let me slip into a deep and restful slumber. After some intense training, he informed me that those were not the TruPODs I was looking for, and then Adam introduced me to the ways of the Skywalker OG, I’m frankly surprised and a little disappointed they didn’t call it Skywalker OB (wan, you’re our only hope). His guidance was solid and I detected no pushy salesman tactics, so I took his advice and made the purchase. Before I left to continue on with my journey, Adam handed me a small card and implored with me to write a review of this experience online, instructing me to write “dude needs to shave!” and that “he’s horrible!” but alas, it is written, let him who hath understanding reckon that Orlando South Trulieve is the dispensary I trust, the home of customer service that’s outta this world. But whoa, can we just talk about this strain for a second? This was powerful stuff. I slept like a solid rock that was hurtling through space at warp speed. And all the Ewoks came out to sing in celebration. Thank you Adam, you’re officially a rockstar, I think you’re beyond Padawan status now, quit being so humble. All the stars for you, dude! And many thanks to Trulieve, y’all are doing it right. Do wee doo wub yub
    Anthony C.
    Anthony C.
    1590378966
    Friendly staff.. Nice clean facility. And great product..
    JayTheOne A.
    JayTheOne A.
    1590249877
    For great customer service, in a convenient location and not to mention the medicinal relief. A great place to go.
    Jean G.
    Jean G.
    1589821555
    I was having difficulty getting notified when my meds were ready. Adam went above and beyond by helping me resolve the issue. Anora was more than courteous to make my visit as efficient as possible. These guys always go the extra mile! 5 ☆s!
    Desiree B.
    Desiree B.
    1588793964
    I've been using Trulieve for almost a year now and I am always so pleased! Adrian has helped me from day one, and every time I see him there we chat and he checks on me. Jon was so helpful last time I was there, giving advice as it seems we have similar needs for the products. They are ALL knowledgeable, helpful, and friendly. I am grateful for this location, their products, and especially their caring staff!!
    Chris W.
    Chris W.
    1587571744
    I made my first and only purchase from this store the other day. I placed an order online at 11 am, and did not receive instructions to arrive and get it until nearly 6:30 pm. After driving for 40 minutes, they then tell me I have to wait in the parking lot for an additional 2 hours for a grand total of an 11 hour transaction. By the time I do get to check out well after 8 pm, they still have issues and must partially ring up my transaction manually. This would not be seen as acceptable by any retailer, so I'm not sure why this acceptable by management. Either have systems in place to inform your customers of what is happening, or shut your doors. I would recommend Trulieve in Lakeland. That store does know what they are doing
    kenny T.
    kenny T.
    1586873660
    My Budtender was Kahlanie. He’s the reason I will always come back to this store! I’ve tried other dispensaries but the customer service here is top of the line. Kudos to this location for being organized even when things may seem hectic.
    Chris C.
    Chris C.
    1586553975
    Came for an “express pick up” and took over two hours I would suggest a different location or even a better dispensary
    Mathew T.
    Mathew T.
    1585251472
    Good customer service for the most part and very good products. The downsides would be their ordering System. 3 hours for a pick up order when I could go in and get it faster but it also takes forever to go in, I’ve waited up to an hour and a half for a walk -in. They also have a pretty bad online system. For instance they posted that they had restocked on ground flower and I tried to make an order at 8 am and it was already out of stock on their websites. I called in and waited 1 and a half hours for a call back but never received anything so I called again and waited around 30 minutes. Once I finally spoke to someone I asked about the ground flower and I was assured that they did had it in stock and to go to the store itself so I wouldn’t have to wait the 3 hours. Went to the store and there was no ground flower. About an Hour and a half later, so roughly 3-4 hours in total, I finally received my call from Trulieve that I had requested. But even though their system can be very frustrating their products don’t disappoint
    Debrah C.
    Debrah C.
    1584032497
    Great experience Knowledge staff. I will be back to see AJ. She really helped me understand product and how they can help....THANK YOU!!!ALL the staff here is really nice.
    Addy D.
    Addy D.
    1582819199
    Coming to this store is always a pleasant experience. I was greeted by beautiful smiling faces. Michelle, Emily, Adam, Anora, Casey and Mike were super amazing and welcoming. I initially came in looking for something to relieve my nausea because I’ve been feeling under the weather for the past two days, Michelle’s and Emily‘s energy made me feel better by just being around them. I was able to get the products that I wanted and needed and I was able to add a little extra for my mental health. This place is so amazing everybody is so welcoming and knowledgeable and they really do their best to accommodate everybody. ❤️❤️❤️❤️
    Jeff H.
    Jeff H.
    1579610531
    If you haven't acquired your medical marijuana card, you should do so. This dispensary is one of the cleanest and chill places I've been out of all of them. A bit pricy, due to the high quality of their products, so not really an issue. All employees are friendly and knowledgeable, go by and see for yourself!
    Carmine D.
    Carmine D.
    1578364620
    So... Robbie, I didn’t forget about you. I just needed to make sure you are real. Anyone can give good service one time. MY DUDE! Have to say Robbie is always ready to help me. I am not the easiest customer. I can say Robbie has an upbeat attitude, willing to go the extra mile. With everyone I see him interacting with. Some people don’t get customer service. Robbie GETS IT! He is a ABOVE and BEYOND customer service SPECIALIST! Robbie gets a FIVE LEAF review.
    5plat
    5plat
    1578149693
    Trulieve Orlando South is an excellent dispensary! I really enjoy the calming and enjoyable environment and the staff there are really helpful and friendly. The product is absolutely on point too! Definitely recommend this dispensary! 🙂
    brian S.
    brian S.
    1575588554
    This was the first dispensary I went to after recieving my card. I so thankful I did. The staff was very friendly and very informative. Everything was explained in detail. Thank you for the great experience. I will definitely recommend!
    Ismael B.
    Ismael B.
    1575432456
    From the minute I walked in to the door I got greeted every one was really on point hello’s welcomes and quickly hit me with questions before I can even ask every one was so nice positive and VERY GOOD VIBES the building it self walking in was just wonderful very good energy reps were all polite would highly recommend to any and EVERY ONE !!!!you will see me back in 34 days
    Debra W.
    Debra W.
    1573250736
    Excellent customer care for first time patients. I was a little apprehensive about ordering because I'm not as informed as I should be. I was welcomed as I was walked in the door. Registration was simple. Someone talked me through an informative booklet explaining the different types of cannibus. I read it while waiting to be called in.Within 10 minutes I was called into a room that loosely resembled a jewelry counter. I worked 1-on-1 with a very helpful young man who provided lots of info about different products and answered every question I had. I was treated with respect and dignity throughout the entire process. Couldn't ask for a better experience... except that they accept credit cards.VERY IMPORTANT: Bring cash with you to avoid ATM fees.
    Debra W.
    Debra W.
    1573250726
    Excellent customer care for first time patients. I was a little apprehensive about ordering because I'm not as informed as I should be. I was welcomed as I was walked in the door. Registration was simple. Someone talked me through an informative booklet explaining the different types of cannibus. I read it while waiting to be called in.Within 10 minutes I was called into a room that loosely resembled a jewelry counter. I worked 1-on-1 with a very helpful young man who provided lots of info about different products and answered every question I had. I was treated with respect and dignity throughout the entire process. Couldn't ask for a better experience... except that they accept credit cards.VERY IMPORTANT: Bring cash with you to avoid ATM fees.
    Brian F.
    Brian F.
    1564515805
    Have been here 4 X'S now for Meds. Amazing Quality Products! Fun, Friendly, and very knowledgeable patient consultants. Front desk staff was very welcoming and checked me in promptly. The Showroom was very clean and welcoming. Carmela was knowledgeable, well- mannered, and professional during the transaction. Will definitely be back again!!
    Next Reviews
    js_loader

    Feel Good Today

    Scroll to Top
    Florida Dispensaries