great staff and products but whether you walk in or do an online order, it’s going to take forever. place a online order at 11am and it is now almost 6pm and i still haven’t got a text to tell me it’s ready, would recommend just going to a different location
Wait time is ridiculous. Waiting for an hr to hrs on on line orders. Will be call corporate. No tells you anything. Of how long the wait is . I will not be back. Green Dragon and others are better.
It gets two stars for location and for doing what they do. The rest are deducted for various reasons.Price. They mark everything up really high, then down as a sale item. Even their sale prices are more than double prices in other states. The sale pricing is stupid anyway, no one is paying 70 when it will be 25 in 2 days. We know the cycle because we have to, and that's just, again, stupid. Today I spent $100. I bought the same thing for $25 last week in California.Wait times are insane, almost every time. If you text me my order is ready, I expect to walk in and leave within 5 minutes, not an hour or more.The wait times would be reduced if they'd hire more staff. Seems usually half or more or the registers aren't staffed.Some of the staff are truly cool. Some of them are so... pretentious, better than you. It's a bad attitude to have dealing with the public, and especially people who are buying this medication to control emotions and things. Your next job could be fast food, so be nice.Express pickup and drive thru are never open, again adding to the insane wait times. At least put in some magazines, vending machines, anything to help make these wait times easier.Then again, don't. Leaves me time to write reviews.
Took my mom here and ordered ahead so she wouldn’t have to wait. No exaggeration about 30 people had come and gone before she came back out. When I asked what the delay was she said that the wait time for online orders and express were significantly longer than walk ins. Stunning that nobody working there had enough common sense to move someone from walk ins to express/online when the times are that backed up.
This store is always a chaotic mess and the staff is rude. Tonight they called my name and then let a lady jump in front of me after I had waited an hour and 15 minutes for my order period when I asked the butt tender. Why he did that and and He tried to tell me this was normal procedure. I have shopped in the store for 2 years. And I have never been allowed to skip somebody as a matter of fact, they will make you wait longer if you mention about the time. I'll be reporting all of this to corporate as well, but buyer beware.
I love Truelieve. The staff is amazing and so patient! Never feel rushed when coming here. I tell the staff what I'm looking for & they show me what's available. Love the daily sales!
Trulieve is by far the worst dispensary I’ve ever gone to. The bud tenders are not knowledgeable and have a terrible attitude about being there. The best Customer service comes from the front desk clerk and stops there. The product options are limited and they short you on eighths. Do not shop here. I had family visiting from a state that is Rec / med legal and they laughed at the lack of options paired with high prices from this dispensary. A vending machine would’ve been a better experience than trulieve.
I use the st Augustine store and I have to leave this review today as ALWAYS no wait time just check in and they always come get me immediately—- this is huge difference I came from using pan handle store now and this at Augustine location is clearly run by somebody that cares about your patients. My pick up orders are always ready and correct. I will always use this store even if I have to drive out of my way! Thanks trulieve great job these people are awesome and super efficient making this way for me and I need that I’m busy and I hate being in a crowd now a days. Than you so much !
As a 100% Disabled Veteran I would not recommend this place because of the price and reliability I placed an online order 100000121510 and called their customer service at 9:38am to confirm delivery. I was assured by the agent that I would receive a call back with my delivery time. Unfortunately, I didn’t receive a call back or my prescription delivery. Take it from a retired Command Sergeant Major, save your money and shop somewhere else. Plant Medicine is a path to healing and Trulieve is not friendly to that journey. Much love
Wait times are long, but worth the wait. Not rushed through great staff allowing me to make selections that aid my medical needs. I have friends that shop here and if wait for web shopping to be ready for pick up, you get through much faster with express. Jennifer and all the managers are always ready to assist and will even be your cashier too and keep things moving. so worth the wait!
Awesome people. Customers are a little out there. But with their meds, I think they’ll be just fine. I love coming here to pick up my order. The employees are absolutely great.
This was my first experience with medical cannabis and first time visiting a dispensary. Inside, the staff were very knowledgeable and patient with me. (I had no idea what any of the stuff was, I just had a list from my doctor)Outside however, the parking lot was not well lit and there were people milling around which didn’t feel safe. I was expecting a more professional atmosphere, something more similar to a pharmacy than a biker bar.I’ll reiterate, the staff was great! I’ll just make sure I go during the day next time.
Markus is the bomb! The best bud tender in this location always positive, great smile, and great energy! My man knows his products! I WILL MOST DEFINITELY BE RETURNING BACK TOO THIS LOCATION! THANK YOU AGAIN MARKUS FOR THE WONDERFUL SERVICE ❤
Every time I come to Trulieve an Marcus helps me he is always so helpful and nice he always goes above an beyond. If I have any questions he answers all of them plus always makes sure I leave with a smile on my face and he always has a smile on his face. He definitely has such a big heart an great personality.. I definitely recommed to request Marcus to help anyone who comes in....
What a wonderful establishment I had the pleasure of conversing with Michael, Markus, Natalie, Aaron ,and Heaven. I came in close to closing time but you wouldn't know it by the way they made me feel, so welcoming and very nice. My budtender was Markus and he was just the greatest, very nice, welcoming, and made everything easier. He answered all my questions and even helped recommend some selections when I was unsure on a choice. Definitely the best experience I've had at Trulieve. Thank you!!
Marcus is an incredible employee who knows his strains and always delivers a great experience. He is super friendly and always very accommodating at answering any questions I have. All the of the workers at Trulieve are amazing, and Marcus is especially my favorite because of how nice and lively he is. I definitely recommend going to this dispensary
Had a really good experience here. The space was clean and smelled great. The staff was very inviting and knowledgeable. You can tell they’re under superb management! The products I received were of great quality for decent prices. Definitely will be returning and recommending.
So I traveled alot and have been to other Trulieve stores in different parts of Florida. This store by far exceeded all my expectations. Excellent experience as soon as walked in the door with front people and when I went to back to get my medicine. Thank you , very impressive by this location!!!
Staff is great! Beautiful facility! Alex was super knowledgeable and made it a great experience! Will definitely continue my business with them
This location is very modern and clean. The staff is very helpful and friendly. In particular, Alex was attentive to my needs and provided insight on the best products for me. It’s always a pleasure seeing these smiling faces.
I’ve been a patient at this dispensary for about 6 months. I usually bring my big sweet dog in with me. I broke my arm so I didn’t have enough hands to hold her 90 pounds and conduct my business. I left her in the car with the windows down right up front. I knew she would be ok but I also knew she was shocked because I didn’t take her in. I went and got her after I checked in. I wish I could remember names. The agent up front loves dogs and came to help me. He also had arm surgery and knows what it’s like. He came with me to the back and loved on her, let her meet the other people, and I had enough hands to take care of everything. The agent who checked me out told me I was blessed and favored! He is too. There is so much more to this team than excellent service. The front agent took the dog to the car with me and she jumped up ready to go. I can’t thank this team enough for the extra mile. They always do their best. Never change.
I purposely go out of my way to shop at the St. Augustine location, I have always had great service and left completely satisfied.During my trip earlier today, I was luckily paired up with Alex. He was extremely friendly as soon as I walked into the back, really making the whole buying experience super pleasant.Besides his charm, he really knows what he’s talking about! We had great conversation about TCH percentages, terpenes etc… Alex is extremely knowledgeable when it comes to this stuff, he gave me great recommendations that fit my specific taste. I can’t wait to go back and visit again! :))
Great staff, clean building, wish they ran more sales on flower but other than that I really cant complain. Angelique checked me out the other day, & the overall experience was quick professional. she even helped me find a product better suited for my needs when they where out of my go to medicine.
Great place. I've had Alex 3 times now and he's amazing. Very informative on products.Really nice young man.
Wow! What a great experience! First time patient. I will definitely be visiting Alex again at Trulieve in St. Augustine. Very knowledgeable and even more courteous. See you guys again soon!
Great prices, great buds. It's really the only place I go. Best dispensary in town. However you'd think with a name like Trulieve they'd have a better website. It could use some improvement. It's not very accurate with what's in stock and percentages. They have stuff in the store that's not on the website and stuff on the website that's not in the store. So when I pre order some pineapple upside down cake at 38% thc and have to settle for something else that's only 18% it's quite depressing. You would think there would be a way link the site to the inventory or at least go in and correct it periodically throughout the day.
The crew here are very accommodating and helpful. Always friendly and willing to take the time to find what I want. Dustin Y. the manager helped me tremendously the other day and today Angelique was phenomenal.
Today I went to Truleive to purchase some medical marijuana. A young gentleman named Alexander AKA (Alex) was extremely helpful and knowledgeable about the product. I enjoyed speaking with him. He was quite friendly and I would highly recommend him.
All the employees are amazing and informative. The product is truly worth the price and everyone goes home happy , what more can you ask for 😉
Amazing service and very friendly staff, Julia helped me find exactly what I was looking for. The store is very clean and has a great atmosphere. Highly recommended for any patient.
They definitely have the best prices when buying in bulk during a weekend special. Quality wise products are decent. Not the best of the best. Trulieve is the only dispensary Ive been to where the price point and quality = value. I'd like to see better quality flowers. Staff Julia came though with some killer advice. I will also say that they have some good selling points better than "this is the best around bro."
Not only is the staff friendly, the atmosphere really makes me feel at home. I’m recognized by associates who are both relaxed and knowledgeable. It’s a joy any time I get to come in.Today my bud-tender and their manager went above and beyond to help create an amazing experience and help me find relief with the right products. I wouldn’t go anywhere else, the staff at St Augustine Trulieve truely are amazing. 100/10
It's always an awesome experience! The staff is super knowledgeable and helpful and kind. Plus they have great sales and promos. Definitely the best deal in town!
Anastasia S is an angel. Always pleasant, quick, and let’s me know all the good deals and gives amazing recommendations. Worth it just to go see her. And she’s beautiful too! Love you girl! ❤️
Julia was the best BudTender! She was extremely helpful in notifying me on the sales they were running and was very personable! Thanks for making it all that much better!
I was fortunate to have Julia to help me. Very nice person. Very helpful with answering my questions and searching for everything available to me. I basically only shop at the St Augustine dispensery because of people like Julia working there. Clean, organized comfortable store
I gave a five start review b/c every time I go to the Saint Augustine location, I’m always treated with respect. The employees are helpful and polite. Also, the other day I had an issue with the transaction, but didn't notice it until I got in my truck and looked at the receipt. I went back inside and they were very helpful and fixed the situation and gave me back what I was owed with no problem. The manager at this particular store, I forgot his name, but he is really tall and has a big beard. He was super sweet and customer service like this always makes me want to come back to shop at this location! Thank you!THIS IS MY NEW REVIEW-I just want to say I love the new location in St.Augustine! There is plenty of parking and the building is beautiful. The staff are always pleasant and on point. Also, I’d like to recognize Alex for his outstanding customer service, he is very knowledgable and friendly. Thank you Alex and Trulieve!!
I usually go to Liberty Sciences, but I don't feel like making the drive across the bridge, I'll stop here. The employees are nice and very engaging. The product is decent. My only complaint is their check-in system. What's the point of allowing people to order and check in online if you're going to let walk-ins go ahead of them? The math ain't mathing....but it is what it is.
I don’t leave reviews online so this really means a lot. At trulive what they care about first and foremost is the customer. All they want at the end of the day is for you to be happy and leave the door happy. Zen at this location is an awesome guy and extremely helpful, when I go back I’ll be requesting his help again! Perfect recommendations and very easy to talk to. The manager Scott makes it all run perfectly by taking time to speak with customers and help the floor team deliver a perfect experience. And if it’s not perfect? They will ALWAYS fix it. Thank you so much gentlemen, you earned a life long customer today.
I always have an amazing experience here. I travel out of my way to come here. Great knowledge and customer service.. always leave happy
I've been coming to this trulieve for about 6 months now and I had Eric help this time and he was awesome! Great customer service and just an all around a huge help. I was able to get a great discount because of him!
Sadly I can’t remember the name of my Dispenser, all I can remember is that he is a veteran from the Coast Guard. He was very helpful and knew exactly what he was selling. He knew the perfect strains for the time of day and setting. I really wish I brought cash with me so I could have given him a tip.
I just wanted to compliment Julia for taking such good care of me! New to MM, she took her valuable time to explain things to this old Lady, lol. What a beautiful soul, Thank you so very much! It is my hope that Trulieve appreciates you as much as I do!!!Thank you, Valli
Jake and Julia were so great! Jake was on his first day and looked like a natural! Thanks so much for your help! Julia went out of her way to make sure I am always able to get what I need.
I've been to Trulieve in St Augustine a few times now and I have gotten nothing but awesome service every time. The staff is very friendly and knowledgeable on their products they offer. I will continue to choose Trulieve always. Special thanks to Anastasia on my last couple visits, you helped out tremendously and hooked up some fire stickers!
Awesome service as usual.They always make sure to take care of their patients.Julia, Nomi and Madison have assisted me recently and are very friendly, knowledgeable and will take care of you and any issues you might come across.Scott and Nick do an amazing job managing the new location.Thanks!
Beautiful new store! I came in today to get details about a sale, and Julia was amazing. She answered all my questions, helped me select products, and generally just made my experience wonderful. I'd give more stars if I could!
Awesome service as usual.They always make sure to take care of their patients.Julia assisted me and is very friendly, knowledgeable and will take care of you.Nomi is great too!Scott and Nick do an amazing job managing the new location.Thanks!
The new location is much better than the former and all of the staff are friendly every time I stop in. Alex was the most recent person to help, he answered all of my questions and told me about discounts that I could benefit from. I'll continue to go to Trulieve because of people like Alex and the front desk person (with cool gold glasses) who always greets me warmly.
The new building and location are great! Best part is the staff, especially Alex! He's very easy to understand and extremely knowledgeable and helpful. Alex explained the superiority of the cured resin vapes vs the other options. If you want to be well taken care of, ask for him!
After shopping around this is my go-to store. Staff is extremely nice the minute you walk in the door and are knowledgeable about the products they offer. While shopping today I had Alex and he advised me after telling him what I was looking for on a great flower that he thought would be exactly what I was looking for. Alex was excited that he knew he had something I would love and if I'm being honest I had my doubts lol but was more than willing to give it a try. I'm glad to report Alex 1 Me 0. You nailed it Alex thank you so much!!!!! The reason I had my doubt was I'm am indica lover and today I took Alex advice on a hybrid.It's really nice when you have knowledgeable staff that a customer can feel comfortable taking advice from and spending money on.
Love their new location, so convenient!!! 1650 US HWY 1 S. Between target and Home Depot. They have an amazing team and great parking, make sure you stop by and see them! 😁
I love this place- they are super informative and offer guidance, while not trying to upsell you, and even try to steer you from over- buying. And everyone is so kind and respectful and welcoming - from the front desk staff to the sale staff. Everyone I’ve encountered is great, today I worked with Nick, and he lived up to what I’ve come to expect - all of the above.
Made order very early, waited for confirmation an never got it, Called, they said they canceled because they were out!
I’ve been a patient at this location for a little over a year and this is my main Trulieve. It’s way too small but I’ve watched it get busier over this past year. There is definitely a feeling of being rushed by management at the door to the showroom. I don’t know, it makes it a little awkward.With that being said, I did have a great experience with Joelle once I got to the counter. Super knowledgeable and super sweet.
I had the most extraordinary moment with a staff person at Trulieve today. He complimented my mask, and I asked him about the jewelry he was wearing. He began explaining his bracelets and then showed me the small electronic device he also wears for his mom. She wears one too, and they can send vibrations to one another and it means I love you and am thinking of you. He said they have special codes for when one another are in need. “She’s my best friend”, he said. I burst into tears, and without hesitation he reached across the counter to hug me. (We were both masked.) He was young, I am old, but we shared that transcendent 10 seconds of looking into one another’s eyes and appreciating the light that shines there. The best kind of high.
The customer service here is outstanding! The lady at the front desk was super informative and warm. & Patrick T. Helped me out & made me feel comfortable ! && he was super easy to talk to! The whole staff here was super friendly and helpful. The store itself; is super small , and a bit congested, especially compared to the Trulieve in Palm Coast. The parking lot is pretty bad too honestly. They also had no flower in stock when I went there at 11:30 am which was a little disappointing with it being my very first time in a dispensary and a new patient. .. So to summarize; weird store itself but super GREAT staff!!
I came here for my first time after receiving my medical card. I shopped with Patrick. He was very knowledgeable and straightforward about all of the products. He had great charisma and was just awesome! Great customer service! I will be back to see him!
Trulieve is amazing. By far the best dispensary I've been to. They have great prices discounts and a wide variety of product to choose from. The staff is awesome too. Celeste, Joy, Joelle, Brittany, Zach and a few others are so sweet and informative. They make you feel at home. Love it!!
First time in, just received my card from the state.Very friendly and easy to talk to. Understood what I was looking to get out of the product and explained what products would do what I needed. All in all was very happy with the experience and Patrick was a great help.
My experience started off with a professional and warm greeting, timely introduction to the system, and the process to follow. Environment was clean, healthy, and friendly. Technology is used very well to ensure you are ready for your walk in or pickup appointment. Once inside, I was guided in and introduced to Nomi as my personal advisor. She heard me out, listed to what I said, answered all my questions, offered wonderful suggestions, and was a wealth of knowledge on her products. She had a very professional and caring approach to her role and she deserves the majority of the credit for my exceptional experience!
Absolutely a nice place to go, starting with two very knowledgeable,sweet and made you feel welcomed, Celeste and Sarah both Capricorns and wished me happy birthday as I did them. Patrick T. Was so patient with me. I had a lot of questions and I couldn't get on line and he explained and wrote down stuff for me. I was able to get on line. He explained he product very well. AWESOME team you have. Also your other staff busy but smiling and friendly. I would like to know when the drops are back in.
Edit: I’m increasing my review from 1 star to 4 because of the service provided at this location by Bradley Smith. He is exceptionally polite and super helpful. He seems to really care about the best interest of the patient. Unfortunately, 1 man is not an organization and this company has serious organizational problems. Still, Bradley deserves to be recognized and commended.Absolutely terrible. I placed an online order and got a message saying I’d be alerted when my order was ready. After four hours and no response I tried to call for an update. I was left on hold for 31 minutes before I had to hang up. I called back when I had a chance 20 minutes later and after another 15 minutes on hold I got through to someone. He told me my order was canceled because they didn’t have the product I ordered and that they tried to call me. I told him I had no missed calls and he said, “Actually, it looks like they were going to call but they couldn’t because of system issues.” Then I asked if I could substitute a similar product. I made a new order and asked when I might hear from someone. He said it would “probably be a few days.” I was genuinely shocked. I cancelled my order and I’m not going back. This was a heinous experience. The guy I spoke to offered me a 10% discount for the inconvenience. Hours of my time being wasted is apparently only worth a ten percent discount. This was an embarrassing show of institutional ineptitude. Total waste.
3 times i have been unable to pickup my order because they lost it or computers are down and they fail to tell us that they can't take patients until its back up. But they still will tell you 15 minute wait. I was polite and do not get the same respect. They don't seem to care about customers, I asked if there's something I can do to make sure my order is processed and they said no just have to deal with it. Palm Coast is amazing!
Don't even know where to begin.Lack of products. Thier motto is "Relief you can rely on". Which will not be the case here.Employee's in the back constantly fooling around and talking about Employee kickbacks, and being medicated on the job.Its maybe why there is no products for customers.The parking is terrible in such a small location.The store is very clean, and a few employee's seem very knowledgeable and caring.Needs some major improvement.
It’s hard to rate your location. The staff is outstanding especially considering the computer system they’re dealing with. It seems that there’s always something going wrong with it or product ordered isn’t really in stock.I’ve dealt with Julia, James, Megan, Joelle, Sarah, Julia and ( a few times) Peyton. All are stellar....5 stars!!!😎Your computer system... not so much- 2-3 stars.
I would love to give them 5 stars, but they are just wholly dysfunctional right now. You order product that shows available on the website only to not have your online order given priority status, and you never get a text telling you to come pick up your order. I like their product when it's in stock and the employees are super friendly. Just too many options now that are moving product much more smoothly. The worst part is I don't get the inclination that they are working to improve this situation.I had to edit this to one star. Went there again last night @ 630PM after placing an online order at 10AM. My order still was not ready and she told me it would be a 45min wait. So much for online orders being quicker. It's impossible to plan with these guys. Last week the same thing happened. I put an order in at 8AM never received a text to tell me it was ready. When I finally checked the order status at the end of the day they had canceled my order saying it was no longer available. I would steer clear of these guys until they get there order processing system fixed.
I gave a five start review b/c every time I go to the Saint Augustine location, I’m always treated with respect. The employees are helpful and polite. Also, the other day I had an issue with the transaction, but didn't notice it until I got in my truck and looked at the receipt. I went back inside and they were very helpful and fixed the situation and gave me back what I was owed with no problem. The manager at this particular store, I forgot his name, but he is really tall and has a big beard. He was super sweet and customer service like this always makes me want to come back to shop at this location! Thank you!
Love it. This place is amazing. The staff are always pleasant and very knowledgeable. Usually in and out in less than 20 minutes. I highly recommend Trulieve for your cannabis needs.
I love it when I can get Ashley Hubbard to deliver my products! She is very compassionate, super knowledgeable, and helps educate me on the various strains for me. She is the kindest employee I’ve encountered at the St Augustine dispensary. Please keep her on as a driver as she is the best!
I gave a five start review b/c every time I go to the Saint Augustine location, I’m always treated with respect. The employees are helpful and polite. Also, the other day I had an issue with the transaction, but didn't notice it until I got in my truck and looked at the receipt. I went back inside and they were very helpful and fixed the situation and gave me back what I was owed with no problem. The manager at this particular store, I forgot his name, but he is really tall and has a big beard. He was super sweet and customer service like this is makes me want to come back to shop at this location! Thank you!
Ordered on line. Checked in on line. They text me in 30 seconds. Order correct . Friendly staff.Very easy. All had on masks .
The customer service at Trulieve St. Augustine is great - special shout-out to Ashley. They have a great selection of product (when it's available) and are always on hand to offer advice as to the best form of treatment.
I did an online order got to store and they had what I ordered I was in and out in 15 min.i think that the bad reviews they got are bogus.so if you call or go online you should not have no problems.great job guys.
Great experience this morning with a pick up order. Andy was my consultant and helped me adjust my order when I had accidentally miscalculated my Medical recommendation. 5 stars to the early morning team. Front desk also extremely friendly and helpful.
Waiting forever.makes you feel like a fiend wairing for a fix.
Items said to be in stock are never in stock. Also there are some rude judgmental people working here makes me uncomfortable to shop freely here.
I'd rather visit ANY other dispensary than this one.
My first time going to this trulieve location and I was surprised at how much better the customer service seems to be at this locale compared to the others. Patrick was my medtender and he was beyond helpful... he had a super positive attitude and seemed to really enjoy his job, which says a lot compared to some of your employees at Jacksonville locations. Patrick also let me know that I still had a 75 off of 150 coupon so I used that and saved a lot on distillate.. I will likely be making a trip to st Aug soon just to visit this trulieve.10/10 would smoke again.
Very helpful and friendly staff. Clean facility and good selection of quality products. This was my first time there and I will definitely stay with them.
Had Zachary ring me out. Super cool. Got some wonderful pineapple upside down cake. Will be coming in again thank you all!!!will be coming back again for sure!
Awesome customer Service. I love Megan, she answered every question I had and then some. I will be back. The staff treat you like family and the Security Guards are really funny. Makes the experience way better. Make sure you get there early if you don't want to wait
All the employees are amazing and informative. The product is truly worth the price and everyone goes home happy , what more can you ask for 😉
Chelsea deserves some love! I was having a rough time and was actually quite frustrated with Trulieve from a botched order and bad communication.However, today I went in to the St. Augustine. On top of the frustration with Trulieve, I was also just having a stressful day. Chelsea helped me and her positivity and bubbly personality really changed things around for me for the positive. She just seemed very happy to be able to help someone and as if she really loved her job. Also, she was very thorough without being “scripted” or as if it was a chore. She pleasantly told me my recommendations, she made sure I know the deal with the stickers and she also made sure I was aware of my points and my discounts. She was knowledgeable, sweet, kind, and I really appreciated her overall disposition.Trulieve also has the best product in the state. I have tried many of the others and have yet to have anyone compare to Trulieve.Well it’s safe to say that Trulieve is back in my good graces thanks to Chelsea and the staff at St. Augustine. Also, the security there is very good. They are very alert but they also don’t intimidate you. I really appreciate the safety and the atmosphere that the guards emit. There is one guy who really went above to make me feel welcome and even complimented my dog!Well I can’t say enough, Trulieve is great! With any good place it can be busy and that is understandable but I believe that you all are doing a great job and getting better by the day.
I visited Trulieve for the first time this evening. I was very impressed with their cleanliness and level of professionalism. I was assisted by Patrick and he was absolutely incredible! He was patient with me, as I just received my card. He was very knowledgeable and took time to answer all of my questions and help choose the products that best serve my needs. I must admit I was nervous before going but the staff were kind and made me feel at ease. I used the products this evening and am very pleased with their effectiveness.
Good range of products, strains, and strengths. Online shopping can be a bit of a hassle unless you order the day before or with at least 4 hours before you want to actually pick it up. Staff is friendly and helpful.
It always goes smoothly everybody is always so accommodating and very nice I've never had a bad experience
Customer service is good, employees are always nice but lately the St Augustine location is out of EVERYTHING. They have a huge selection of nothing, meaning they have a bunch of stuff on their website but are out of 80% of their inventory. It says just about every other location has it except for St Augustine. What gives? Is it just a glitch that's been going on for 3 weeks or more now? Maybe instead of opening new stores every other week you should concentrate on keeping your stores stocked. If I have to drive to another town to get my medication, I'm not going to go to Trulieve. I'm going to try a new dispensary. I used to really like Trulieve bc they always had a big selection. Not anymore
I'm revising my review down a star because the wait issues have gotten worse not better. And I don't get why, they always seem to have plenty of staff there, and I've gone to other busy dispensaries without anything near the waits here (which are 30-45 mins average, based on my experience, and that's with ordering ahead). At the other place in town I can walk in, get my medicine, and walk out, done in under 10 minutes. Also the waiting room is just too small, even without COVID. it just doesn't seem like it was a great space for a dispensary. Other than that it's a fine company, good products, wide variety of them, decent prices and helpful staff. But because of the wait issues I am often finding it less stressful to just drive to Jax and go to one up there.EDIT - looking at the other reviews maybe I'm just coming at bad times, but that has been my experience, at least 30 min wait at this place every time.
Went in to exchange a vape pen. Everyone was great. Short wait and I was in. I worked with Patrick Tracey who helped me pick a different model vape pen and some other purchases.Great attitude, great customer service from everyone.
Very pleasant staff, even the armed guards are very nice and helpful. Celeste did my checkout and she was super friendly and answered several of my questions. She had great recommendations too! Thanks Trulieve St. Augustine!
Trulieve is the best! Always knowledgeable and ready to help answer any questions I may have. Joelle ALWAYS greets me with a warm smile. This location is clean and the staff is very friendly. I recommend this place to anyone needing this service. They are awesome!
Went there today and while initially disappointed they didn’t show any indicaAvailable worked with Eric and he was able to go above and beyond to locate me some. Eric was very professional and knowledgeable.Also want to shout out Celeste who is always extremely welcoming and kind. Great team here.
I love the St Augustine location. Everyone that works there is so helpful and kins. I especially look forward to dealing with the fantastic personalities of Emily, Madison and Cody. They always go above and beyond with customer service
Love their selection! Over 25 strains of flower alone the last I counted...and that doesn't include their huge selection of vape cartridges. Also have awesome concentrates.. like shatter, crumble, tinctures, and capsules made from their various strains of flower. They even have $25 quarters of PREMIUM ground flower occasionally!
💜💜💜 this is the only store in St Augustine. Everybody that works there are absolutely wonderful people. But we do need another store South of town.
Great experience. I dealt with Dennis at the Saint Augustine location he was knowledgeable , friendly and helpful. The flower i purchased was very reasonably priced and although i had an issue with a leaking bottle of sublingual oil Trulieve made a home delivery at no chrge to me to correct the issue. GREAT Customer Service!
I love this Trulieve. Zachary is an awesome worker, and is always very helpful whenever I have question regarding any products. The staff is always friendly, and service is excellent. I’ll be back!
Friendly staff, quality medicine, terrible customer service and ordering process. Constant issues with orders, they bait customers with inventory that they don't have, then offer to substitute after order has already been CONFIRMED. Trulieve is the only company in 2020 that thinks confirmed means MAYBE. I've asked several people in the store and on the phone why their company can't manage inventory and online ordering in real-time like every other company, they're all aware of the problem, and don't know why the company hasn't remedied this SIMPLE problem. I have a simple theory - it's called bait and switch, just get that order!!! Also, what's the point of ordering ahead when you have to wait half and hour to be served when you get there anyway. Wish Trulieve could just streamline the customer experience, maybe competition will help with that.
The prices are Black Market prices from 2005. There is absolutely no reason that flower should cost this much. They are fleecing the public. Prices should be half of what they are today, maybe even less. Basically, they will rip you off. What product they have is only decent. And the chances of finding flower is almost nil. The Florida Cannabis industry is a giant rip off.
The staff and the selection are both fantastic. They have many different options and can help you selecting what is best for your situation. The location is very small and you sit shoulder to shoulder with the other patients as you wait to be brought back. The good thing is you will not be waiting long as they are efficent and always seem to have enough staff to handle many patients. The products are some of the best in north Florida.
The facility was very small. It was very busy, that means they are doing great obviously. So they need a bigger space. There was no parking when I arrived and circled the building for 10 minutes. Inside the waiting area, small, some people were waiting in a corner on the window. Staff was extremely friendly and knowledgeable. I will try again an update review. I could have went at one of there peek times.
Great dispensary, always helpful staff. Today I had the pleasure of being assisted by Peyton, who was extremely polite, knowledgeable, and helpful. He went above and beyond to ensure that I got a product that would work for me, and I could not be more satisfied with the help that he provided.
Amazing dispensary! The place was packed my first time in and I was still done in under 20 minutes!! Everyone working was friendly and helpful. This will definitely be my new regular!!
Amazing dispensary! The place was packed my first time in and I was still done in under 20 minutes!! Everyone working was friendly and helpful. This will definitely be my new regular!!
The staff at the St. Augustine, Florida, store were very nice and compassionate. They understood that I live in sever pain and am terminal. They should run all of their stores, like this one! They, went out of their way to help me. And, their products are top of the line! I highly recommend this store!!!😋🇺🇸
My Tolerance with Marijuana is so high, that Edibles didn't work, including concentrates. Only Flower works for me! I told Eric (counter person), that what I had purchased 4 months back, didn't work for me. Eric said, bring what you have back and he would replace it.ERIC REPLACED IT, AS PROMISED!
I recently became a patient and was really nervous the first time I visited. I had a private consultation with a staff member named John. He was super nice and definitely quelled the pretty intense anxiety of my first visit. I've visited a couple other times since then for pick up orders which is a really awesome service they offer. I have not waited more than fifteen minutes to pick up an order either.
I can't say enough about he staff at Trulieve. Two visits ago, I was assisted by Danny. Danny has a wealth of knowledge on Trulieve products and Medical Marijuana. Ask him anything, I'll bet he has the answer. Ashley also assisted that day. So shout out to Ashley as well.During my visit yesterday, I had the pleasure of meeting Joy. I really made her work hard for me. I had questions, additions, returns ... she ran around that store, happily, and met every need. As a bonus, she was a lot of fun.I trust Trulieve products. Trulieve has been my preferred dispensary since I first went to them in Jacksonville in early 2017.Thank you, Trulieve, for your extraordinary staff. And opening the St Augustine dispensary.
I love coming here! I always feel welcomed and the customer service here is excellent! They are always friendly and so helpful! Megan helped me today and she was so nice and also very informed about all of the products. I prefer to come here instead of Jacksonville because they really have that friendly, small town feeling. I love Trulieve and I am a very satisfied customer! Every time I come here I have a good experience and I wish I could remember the names of everyone that has helped me, they have all been so nice and patient! I will be coming back here for a while!!