I went to this location twice and not happy either times. I went 2 days ago & I bought 3 packs of pre rolls and a vape. I’ve realized today that one whole pack of prerolls is completely empty and I believe products are also mislabeled. I’m not sure if they will believe me but I was shocked to open the pack and find It completely Clean and empty.Update: I went back with the empty container & Tyler, Manager actually gave me 2 replacements for the trouble ! I also ended up breaking my pen the day after & today he replaced my $70 vape pen for free. Mistakes happen but Tyler definitely pays attention, will take care of you & he has great energy! Definitely will be back!
Another great experience. The folks that work here are so friendly and helpful. I would recommend it for a first-timer or an experienced smoker.
My flower purchases are short in weight. The manager called me and replaced my purchase and adjusted my recommendation even gave me a credit. Thanks Tyler 😁
All Trulieves should be shut down but, this is one of the worst. Long wait times, minimal employees, nothing but blatant corporate greed. Their products are mostly trash as well, mislabeling things online like percentages andterp potency levels is both misleading and dishonest.This location in particular has extreme wait times and always seems to be short-staffed. I walked in here today and there was nobody to check me in. I waited for several minutes and nobody ever came to the front. Wouldn’t recommend to anyone.
Huge improvement over the last three months with respect to wait times being cut by 80%. Extremely friendly staff. Only place with Tru Pods which are hands-down the best overall medical marijuana product and they have Khalifa Kush which is the best strain. This place has made recent changes and has hired more staff and the experience has improved overall.
Me and my boyfriend have medical card and we’re both deaf. The lady that works there had some awful attitude and breathing under her breath and be so obvious and told us that couples are not allowed to be together by Florida law. We have no problem going in dispensaries together as a couple. Any other places will tell you there’s no such thing against couples. I find it discriminating.
My visit to Trulieve in St. Petersburg, Florida, was an exceptionally positive experience that exceeded my expectations for a medical cannabis dispensary. From the moment I entered, I was greeted by a professional and welcoming atmosphere, signaling the high standard of service and quality that Trulieve is known for.The staff at Trulieve St. Petersburg are unparalleled in their knowledge and professionalism. Each team member was approachable and willing to take the time to educate me on the various products, their benefits, and how to use them responsibly. This level of customer service is particularly important in a medical cannabis dispensary, where clients rely on accurate information and personalized recommendations. The staff’s expertise and patience made me feel comfortable and confident in my selections.Trulieve’s product range is impressive, featuring a wide variety of cannabis strains and formulations to cater to the diverse needs of their clientele. From tinctures and topicals to edibles and concentrates, the quality of their products is evident. Everything is clearly labeled with detailed information about the product's composition and recommended usage, ensuring that clients can make informed decisions about their purchases.The dispensary itself is meticulously maintained, creating a safe and inviting environment for clients. The layout is thoughtfully designed, with a discreet and secure purchasing process that respects the privacy and dignity of every individual. This attention to detail in both the physical space and the operational procedures underscores Trulieve’s commitment to providing a respectful and professional service.Additionally, Trulieve in St. Petersburg makes accessibility a priority, with ample parking and a location that’s easy to reach. This convenience is a significant plus for clients who may have mobility issues or rely on public transportation.In conclusion, Trulieve in St. Petersburg stands out as a beacon of excellence in the medical cannabis community. Their commitment to quality products, exceptional customer service, and an inclusive and respectful atmosphere sets them apart. Whether you’re new to medical cannabis or a seasoned client, Trulieve provides a trustworthy and supportive environment for exploring therapeutic cannabis options. My experience was thoroughly positive, and I highly recommend Trulieve to anyone seeking a reliable and professional dispensary in St. Petersburg, Florida.
Sales advertised were not easy to shop online. All prices are confusing. Call or chatting didn't help. Lady in 4th Ave location was kinda crabby last visit. Not very awesome
I liked this place cause of the prices but will no longer be returning. They lobbied to ban hemp sales in 13 states and as a result a lot of smoke shops have been shut down by the government due to THCA sales being made illegal at their fault. Not to mention the terrible wait times I have had to wait upwards of 4 hours for an order to be completed. Can’t get past their money hungry attitude destroying small businesses for the sole purpose of sales. Many other smaller dispensaries in the area with much better products, wait time, and agenda
I truly do love their products however, the wait time is ridiculous. I place online orders and hours later they’re still not ready they blame it all on corporate the manager stated that because corporate spent $15 million to pay into recreational cannabis to the state of Florida that they cannot afford to staff their store, I’m sorry but I think that’s a management problem should not be a customer problem
One of the worst dispensaries anywhere in the St Pete Tampa area. You walk in and see three people waiting. They don’t tell you they have nine people sitting in the car who are in line. Instead of hiring more people to serve their customers better these knuckleheads are trying to drain every possible penny from the wonderful industry of cannabis. Be smart. Work smart, not hard. be better
Staff is friendly but very understaffed. I have been turned away with an hour left of being open due to the line. The also ask that you place online orders which does not allow you to cut the line. So with the understaffing the online orders actually take longer (about 4-6 hours). I recommend other Trulieve locations or competitors down the road such as Sunburn, SunnySide and Muv.
Why do you consistently only have 1 person working in the back? I blame corporate for poor staffing. The employees are nice and prices are good but the wait times are beyond insane. Preordering/Express is pointless, still have to wait with the walk ins. It’s really not fair to your employees that have to deal with upset customers over the wait. Nor is it good business for your customers.
Keep checking the reviews regularly for three months and nothing has changed. All the recent reviews are still complaining about a hour wait time. Three months ago I visited trulieve three times and also had to wait over an hour. Trulieve has been my all time favorite dispensary but I will not return until the reviews finally state the wait time is quicker. You have lost a loyal customer and I truly miss your products.
Absolutely awful dispensary. I placed an order online and got a text saying it’s ready. The receptionist told me it will be 35 minute wait. I waited 50 minutes and asked to check my place in line, they told me 25 MORE minutes to pickup my online order. Wasted my time for an hour as I couldn’t stay for another 25 minutes. If that had been realistic and told me an hour and a half wait time, I wouldn’t have wasted my time waiting for the first hour.Receptionist unapologetic and rude
They consistently understaff this location creating extremely long wait times. It doesn't help to order ahead of time either. Waited over an hour at noon on a Wednesday for an express order because there is only one person working in the back.
Terrible parking problem. Most of the people here were lovely. ONE particular person working here has always had a bad attitude towards me and a few others that I have compared notes with. Not only did this man have a bad attitude at all times, He once went so far as to say to me "You are the reason they have laws on this!" I don't need or want your opinion about my purchases. That was my last visit.
Tyler and Evan E. we’re so helpful in getting me everything I need! It was a quick and easy trip thanks to them 🙂
place is a JOKE!!! only 1 person working quite often. 55 minute wait at lunch. save your time and go to sunnyside cannabis 1 block away. always fully staffed, better product, in and out in 10 minutes or less always.
People are nice. Wait times are mind blowing. They take the cake when it comes to extraordinary wait times. I really don’t understand it. No sense in making an online order. They don’t honor sales the next day, even within 24 hours, and you wait just as long as walk ins.Flower is eh. Great deals.
Was the first I tried after getting my medical card and everyone was nice, super insightful in answering any questions I had on products or deals and made the entire experience easy.
Sup3r bice and knowledgeable staff. They do really need to pave the parking lot though bc its a mess and not really safe for their handicap patients. As well as i dont 3xpect my dispensary grade flower to have seeds, so was kind of disappointed in that, because thatd never happen at the new england dispensaries im used to. As well as their opinion of wax being a bit off...if its straight liquid...its not wax bruh.
This is a MUCH better location than the Trulieve on Tyrone. Wait times are much better and the staff is super friendly. This is the only trulieve location I’ll be visiting from now on.
My biggest complaint is every time I come here are the wait times. Why am I waiting in an empty lobby for 15 minutes? No other dispo has wait times anywhere close to this. Why have online orders if you still have to wait 20 minutes to pick them up? Clearly this establishment doesn't care because of all the prior reviews complaing about the same thing. Save yourself and go to Curaleaf right down the street where you'll walk in and walk out in less than 5 minutes.
Informed of the product Professional yet kind, answered all questions I had.Extremely clean, beautifully displayed store! A definite win for us all! Thanks
This being my second time in a dispensary I still have a little anxiety about the whole process. But right when I walked in the door, the two front desk security were extremely welcoming. I wish I would have gotten their names, but Sam was my budtender and she was very insightful to products that fit my specific medical needs. Will definitely be returning soon.
To whom it may concern,I just experienced some concerning and disturbing behavior by two of your associates at the 8435 4th St N, St. Petersburg, FL 33702 locationI originally placed my order online around 2PMI went in for pick up around 7PM. The male employee with curly hair and a trucker hat tells me to come back in an hour, hour and a half.They texted me at 8:31PMI came in at 8:50PM. Same employee tells me there’s 5 people ahead of me. I waited patiently.At 8:59PM the same employee walks up and tells me they wont be able to sell anything. I remind him its 8:59PM.He continues to argue that they wont be selling anything. I tell him I have my order right here on my phone and its 8:59. I asked to speak to a manager or someone else because I placed my order at 2PM, made two trips, and in the time I’m being told to leave there is still one minute left.He continues to argue that there’s only one other person working, they cant sell anything, and I came too lateI remind him that they texted me at 8:30 and I got there in 15-20 minutesThe security guard tries to interject and say they legally cannot sell passed 9 and proceeded to curse me out on the way outIt was not only the worst service Ive had in my life but the most disrespectful and disgusting experience by humans that was completely unwarranted. Trulieve needs to do better with who they’re hiring. Front desk and the security guard had some choice words after I was nothing but repeatedly patient and kind. The security guard even threatened me as I walked to my car saying “come back tomorrow and see what I got for ya.” I am completely disgusted and mortified by the lack of humanity I was shown today. Is this acceptable behavior to your customers? Your two employees were completely out of line today and I expect an apology and a course of action with those two employees that were out of line. As a woman and as a patient, I am flabbergasted by the disrespect. I cannot believe I was spoken to and treated so badly today by your front desk and security guard. Do better, Trulieve.
I waited 35 minutes to see someone to purchase a product that was shown available online, and either the guy had no idea what he was talking about or I've been lied to at every other Trulieve I've been to. (I think it was the former) The product online doesn't match what's in the store, and when I asked the guy a simple question about the strains that made up the blend he "wasn't able to tell me because THC affects everyone differently" while other budtenders who know their stuff will give you actual answers about each strain and how it could benefit your needs. I will definitely not be back to this location but will consider leaving Trulieve behind in general after this experience. I highly recommend Liberty Health Sciences or really anyone else over this location.
First time patient, Emily was my rep. She is amazing! Extremely knowledgeable and knew exactly what I was looking for. Everyone there was very kind and had a smile on their face.
Very busy but very quick when we got in to do our business. Very good guy took care of me. His salesmanship was a par excellent
Emmaline was extremely unprofessional and lacked any courtesy. I placed an order online to get my first time discount and drove all the way to the store for her to tell me the item does not qualify.Before driving over I thoroughly read the terms and conditions and nowhere did it state that the first time discount was unusable on these products.Emmaline was very rude and condescending when speaking to me and did not once apologize. She blamed corporate for a lack of updating the website, but that was not my fault at all.She should have honored the discount or provided a reasonable solution instead of being shrewd and dismissive. This was my first time visiting and I will never be coming back due to this extremely unprofessional visit.
I come to the 4th st location because of how knowledgeable and nice everyone is. Gary was my patient rep, today. He took his time to answer my questions. Never made me feel rushed... thanks Gary, Great team! Management is doing a great job..Thank-you
Of all the dispensaries I have tried in florida Trulieve gives the most bang for your buck. Quality products, customer service, consistent discounts, good return policy.They have the best variety/selection I have found for pretty much all products, but especially for syringe refills.Sign up for local emails and you’ll never pay full price for your regular go to if you keep a look out. Also they offer new patient, birthday, EBT, student and military discounts all listed on their page.This location is BODIED on the weekends especially with sales, if you want quick in and out and avoid the wait room and small parking lot, make it easier on workers: 1. order online ( literally everything thing is there and you can read the whole lab analysis for each product to see % breakdown etc.) 2. wait for pickup confirmation that it’s ready with link to join waitlist 3. join waitlist when you’re about 20-30 away 4. get a text when you can go in and pay (if you need to adjust or change your order don’t worry, it asks when you join the waitlist if you’d like to modify or do express pickup)Everyone I have spoken with has been super helpful from Alison and Andre to name a few. Thank you all for your patience and health service in such a needed growing public health industry with constantly changing laws. 💚🙏🏽☀️🌴
This is THE BEST dispensary I have been to in St. Pete. Not only is the staff extremely knowledgeable, they also take the time to connect and listen to your needs. They go above and beyond every time. The staff is simply incredible. This is the only place I will go. I highly recommend them for your dispensary needs. You will NOT be disappointed!
I went to this Trulieve location as a first time customer. Sam was super helpful and knowledgeable about all of their products and she found me exactly what I was looking for. She made the process super easy, too. I will definitely be back!
Everyone at Trulieve is awesome, patient and ready to help. Very friendly and knowledgeable. I had a couple instances where a return was involved, and they were more than happy to assist and make sure I left the store satisfied. I will stay loyal to this location due to the EXCELLENT customer service and continuing satisfaction with products offered. Thank you Trulieve for everything you do. You have earned a loyal, lifelong customer!
Trulieve in St Pete has been great! The past few times I’ve visited, I’ve had Jack helping me! He’s very knowledgeable on the products and is super helpful with finding similar products if they don’t have what you’re looking for. They are very fast regardless of ordering ahead or not. I really appreciate every time Jack is behind the glass, because I know it will be a great visit no matter what!
DO NOT GO HERE!!!! I used to shop here a couple of times a week. I never will again after today. I stopped by today to ask about a strain on their site. The guy that was helping told me that they didn't have what I wanted. Some woman with long dark buts in and says that can only be bought with an on line order. You can't walk in and buy it. I asked her a question and she got pretty rude with me. There are so many dispensaries in town. I know that I will never go back there. I have told some other people that they should use this place. I called one of them after this and he told me that he no longer goes here because of the same rude person.
Service was going down but with the change in staff it's gotten much better. My visit, busy like always but not too long of a wait. The gentleman at first check-in is ALWAYS wonderful to me.
Andre helped me this morning he was professional and knowledgeable about items for purchase. They also make sure you get all the discounts available. I have tried other company’s but Trulieve has great products and I would recommend this store to everyone looking for relief.
Going in to pick up bud already makes my day great but Brian always makes my experience there so much better.. there are two separate dispensaries right next to where I live but I jump on the highway to see Brian he always makes things right and goes out of his way to make sure u get the best buds possible.. wish I could give him 10 stars!
The most friendly staff you could ever want to meet. I worked with McKenzie who was sweet, knowledgable and a pleasure to work with. Prices are fair and selection is top notch! Would highly recommend!
Welcoming and knowledgeable staff. Really felt like I was being educated. Definitely was happy with My choice to not use this option for treatment.
Excellent customer service. You can't beat the prices and massive discounts that you receive. Products are top notch. I highly recommend coming here for all of your MM needs
[2019]I try to get there twice a month. Everyone there is great from sign in, all the way to pay!😀 I'm sending a (*****) to David in St. Petersburg, he has helped me with all my questions. He has always helped me make better decisions on what I tell him is going on with me. Thanks⏬ ⏬ ⏬ ⏬ ⏬[2022]04/17/22Received an Email and a text about today's sales buy 2- 58.00$ eighths for 75.00$ there was the buy 2 53.00 eighths for 65.00 and other sales. Member Berry was the first strain they mentioned, really love Member Berry. So I then went and shopped for pick up St. Pete.Order 1x Member Berry 58.001x Old Hippie Stash 58.00116.002 58.00 @ 75.00Ended up having told that Member Berry can't be used, full price..and Old Hippie same thing.
Yet again I went to pickup something the website said they had. They were 'sold out' and when I looked online there was what I wanted, still listed on their website. Please go to Rise or Muv or Grow Healthy if you really like honesty.
Buyer beware on online orders. I have been going here for almost 2 years. The staff is professional and pleasant. Unfortunately I have had BAD experiences when ordering online. I place an order, they text me to tell it's ready for pickup. I drive to store and then I am told the item I ordered is out of stock and they attempt a substitution. The typical bait and switch. Also, in many instances the advertised THC levels do not correspond with the actual product. When I speak to management about these issues, they blame it on corporate. What a convenienent cop out. Why have online ordering for products that don't exist or are misrepresented.
Below is how I used to rate them. Their staff still great but service wait times, communication, and product quality, have all taken huge hits. Tried to warn corporate but nothing changed. Changed to a competitor. Sad.I can not express my level of frustration and discouragement that they are not just changing their point program, but instead of grandfathering in earned points to date, they place a expiration date on them which guarantees a loss for their MOST LOYAL CLIENTS. I currently have over 7100 loyalty points according to my last and most current e mail. If they do choose to cheat me out of them with no remuneration, I will never enter one of their dispensaries again; it is unacceptable Trulieve is changing the rules unjustly. I would pray whomever reads this would forward to executive suites, but not holding my breath.And don't bother responding to robotic we're sorry contact customer service. Wasted too many hours composing e mails to them that were seemingly never read since no reply ever received.
They have all kinds of sales and special discounts. Just make sure you stock up on sale days. I find some of their items are pricey. They are good products. I have had great customer service from day 1.
Amazing products, great staff, and always in and out usually less than 10 minutes, sometimes less. The flower quality is unbelievable with sometimes more than 30 different strains, and its always been fresh and on point, at least from my experiences. If u are in the area, or thinking about stopping by, try some of their different flower strains, I doubt you'll be disappointed.
Placed online order and got confirmation that my order was packaged and ready to pick up. When I arrived to pick up, not only did they inform me that they were out of what i had ordered (the item that had already been "packaged" and was ready) but they couldn't even match the price on my initial order.Additionally, staff member I dealt with had no knowledge of product.I was told (very dismissively), "We're not just going to give you a discount for no reason. We have other products that are the same price and you don't want them."I use cannabis as a legitimate remedy for anxiety and depression. I'm not going to purchase a medicine that I won't respond well to just because it's the "same price".Very dissatisfied. I got a card so I could get the medicine I need without added stress, not to be practically laughed out the door when I expect an obligation to be fulfilled by professionals.
All of the staff here are very professional and respectful, and knowledgeable about medical cannabis. Any time I have questions about what terpene profiles or strains are good for chronic pain and anxiety, or which ratio tinctures are better for them, they can answer them. If you want a knowledge, friendly, professional, and courteous experience, this is where you should go.
I can not express my level of frustration and discouragement that they are not just changing their point program, but instead of grandfathering in earned points to date, they place a expiration date on them which guarantees a loss for their MOST LOYAL CLIENTS. I currently have over 7100 loyalty points according to my last and most current e mail. If they do choose to cheat me out of them with no remuneration, I will never enter one of their dispensaries again; it is unacceptable Trulieve is changing the rules unjustly. I would pray whomever reads this would forward to executive suites, but not holding my breath.And don't bother responding to robotic we're sorry contact customer service. Wasted too many hours composing e mails to them that were seemingly never read since no reply ever received.
My experience here was really amazing from start to finish. They made me feel so comfortable and were very knowledgeable. Definitely a positive experience!!
They were quick and informative. One of the best locations I've been to. And my teller was awesome helping me get what i needed.
Service and selection was great! The location and parking is kind of rough. I parked at 7-Eleven so it was all good, grabbed some snacks to go with my medicine 🤙🏽
Best customer service ever. Products are the best and prices are great. The weed is just so dame good theses days and I love when they know what is good on the menu and prices are just as great. Thank you for your time and help .
Never any issues at this location. Great people, great selection(s) and great service. ESPECIALLY ALISSA! Her knowledge of the product was impeccable and her outgoing bubbly personality was a pleasure to deal with. Thanks Alissa. Peace, One Love
Hands down my favorite Trulieve!! Cannot say enough about the staff. Knowledgeable, friendly, if they don’t know an answer about a product or strain they’ll get one. The staff remembers what medication’s work for me. Kudos to the entire staff especially Kevin at the front, Casey, Cassie, Alissa, David Watson, both Jay’s, happy machine Mackenzie and the entire rest of the staff!! Super blessed for all dispensaries in the area BUT Trulieve St Pete ROCKS the best for me.
One of the best spots to grab your medicinal flower. The staff is nice. After years of coming here, it’s not high n the priority list to try out many of the competitors based on consistently and availability.
Discombobulated front desk - walk-ins that come in after you can get seen first (ex. my card was entered into their system after walk-ins after me twice). I’ve also tried ordering online for pickup - once text notifies you to come in to see a host, have often waited another 10-15 min before being able to pickup my order. I don’t these oversights are intentional but those “greeting” people have been very sassy if you complain. Backwards customer service.
St Pete Trulieve on 4th St is my favorite dispensary to go to! Everyone there is always cheerful and very knowledgeable on all the products they have there! It’s always very clean and the wait isn’t long! Plus they always have such great deals!! I love all the people that work there! They all go above and beyond to help you!!Today I had Travis N. Who helped me with questions that I had. He answered them professionally and he was very knowledgeable! One of the many reasons why I always choose to go to this dispensary!!Thank you St Pete Trulieve you truly all rock!! ☺️
I use them regularly. Last experience was the absolute best. They honored the current day's special discount even though I had ordered on the one previously. Keith was my budtender and steered me in the right direction, as I'm completely satisfied with his recommendations. I definitely left with improved mindset and I can thank him for it.
Lovely experience every time I visit this location. I like that they running more specials than before. Great staff. I have had the pleasure of being dispensed by Alissa several times and she is always so kind, welcoming & funny it makes the experience even better.
This is my favorite dispensary! Everyone is so kind, knowledgeable, and easy to work with. Heather answered all my questions about a product I was unfamiliar with and helped me try out some new things! Highly recommend!
Just got my medical card and this was the first dispensary I visited. The staff is very knowledgeable and explained each product to me carefully. I'm very happy with the products I purchased and their efficacy for pain management!
The friendliest, highest quality dispensary I’ve gone to so far in the st Pete area and I’ve tried them all! Today I received particularly great service from Travis N, who gave me invaluable instructions on product use that I’ve applied tonight, and it worked!! He really represents the company well, and is always super friendly and knows the products through and through. Thank you Travis!
From start to finish a fabulous experience, even with decent traffic I was in and out within a reasonable amount of time. The front desk gentlemen were very friendly and sent me to Heather, who is super friendly and her temporary sidekick Alissa was also pretty cool and knowledgeable about the store despite saying she recently transferred. Got some orange velvet flower and it was beautiful to behold, haven't opened other medicine yet as the orange velvet has been good to me so far. One final note, whilst I don't condone over medicating there was a particular coordinator named Evan and I feel a challenge is in order as my name is also Evan. Keep up the fabulous work and I can't wait to visit again!
My favorite dispensary! Always have quality products for a very reasonable price, excellent customer service, have discounts for vets and individuals with SNAP, and throw in swag every now and then! Great experience every time.
This is how a Trulieve store should be ran! Always pleasant & eager to assist, a great inventory, they always have what i want. Heather was awesome! She took her time with me as i made modifications to my order, very helpful & informative, she even ask Brian if she could give me my points discount because of a previous incident (at another store whose name will be private...WC..lol) and he was happy to oblige. All of their coworkers were just as informative & helpful (the lady to her right is a BABE! 🥰) they could see i was new to the cartridge game & gave me a bunch of help. Job Very Well Done! Bravo!
This isn't one of my favs to come to however they do sometimes have things the other one doesn't. The atmosphere, chemistry, customer service and just everything altogether is average. I want to come in and feel like more than just a customer. I'm just another order to fill and get out.
This is definitely one of my favorite dispensaries in Florida. This particular location has amazing staff that are always polite and super helpful. I've never felt stupid for asking questions. Overall a little pricey but, what medical marijuana, in a state where recreational isn't legal, isn't expensive?
I went to Trulieve St. Petersburg location and found it to be a nice friendly staff. Got some edibles for the first time so was happy about it. It’s a great location and a great selection for all my medical cannabis needs. They also have any of my needs for my medication. Professional staff helped me understand what I needed for my needs.
My favorite dispensary! I love this place. Staff is friendly, helpful and knowledgeable. Product is always good and as expected. A++ ❤️
I really enjoy coming here. Probably some of the best product I have received in town. This location tends to be pretty busy, so I generally order online for a pick up. I wish when ordering online, more information about the product is given. Prices are a little steep, but so is every other dispensary in FL. Overall, I’m pretty pleased.
PROS: Great customer service. Great selection. Great pricing/discounts. Regular text alerts for sales.CONS: Only five people allowed in waiting room at a time. Parking lot needs to be at least three times larger. Sales area is tiny. Very little privacy at point of purchase. The customer next to me and I were literally rubbing elbows, and could not communicate with associate without everyone in sales area hearing. They need a video board to show available strains/pricing/labs.
Trulieve has become my only medical dispensary i go to. The flower is on that medical grade i like. And i am never disappointed, if i am they have a return policy and is great because none of the other stores do. Grape Cake, Papaya cake, Gorilla grapes.... and many more are on my #1 of all time favorites from Trulieve a must to check out.
Always helpful, If I have to return They always let me in the back if I ask. I communicate with very friendly people there. I think its safer to buy the ground flower V.S. the "Flower" . Dealing with amount. I love the pre-rolls. Oh and the smell Magnificent is when you walk in the door. The security guards are super friendly, but ready ready to kick some buds.
Another fantastic experience! Jay is awesome but I had a different gentleman who was equally awesome! I love this place and the professional staffing team. Thank you!
My online order was ready quickly! When I arrived, I was able to check-in online to notify them I had arrived & only waited a few minutes inside before being called back. Excellent service! Kudos!
Great prices and fast service..
Friendly staff and excellent
Easy in easy out....order online...put up when ready
Their going to have edibles soon.
Great selection of meds. Great service.
The nicest ppl!! Great products
I am very disappointed. Every time I want any 1:1 vaped of 5:3 cbd/thc and 1:1 vaped of thc/cbd they never and I repeat never have it in stock in st pete.
Ordered a few things online to pickup in store. They didn’t have what I ordered and overcharged me for products similar to what I wanted.
Amazing and helpful staff. Was in and out roughly 30 minutes! Explained info to me and the two staff that helped me today, answered all my questions and saved me a bunch of money for being a first time customer.
They had the product I needed and we're very friendly.
Experience they're was great people friendly and very helpful, quick services very clean place
The parking situation here creates a small nightmare with every pickup. Staff are nice, but the facility is very cramped and very busy. This is clearly too small of a location to adequately handle peak demand. The Tyrone store will be a much needed addition.Update - I sent an email to this address and have received no reply. There is enough staff to address the critical google reviews on the same day, but not enough to follow up on customer support emails in a week? Minus one star.
I get my medicine here and the staff is the best! They know their stuff and are always ready to answer questions about products. I love to walk in and see familiar faces who know me.
Nick is AWESOME!! Trulieve products are good, but Nick really makes it worth it. He goes above and beyond when it comes to answering questions or other customer service related help. I hope you guys take great care of him, while appreciating what a wonderful attitude can do for your clients and surrounding staff. Thank you NICK and Trulieve!
The parking situation here creates a small nightmare with every pickup. Staff are nice, but the facility is very cramped and very busy. This is clearly too small of a location to adequately handle peak demand. The Tyrone store will be a much needed addition.
As usual a great experience at Trulieve. However the syringe I purchased was sticky on the outside which has never happened before. No worries 😜 probably someone new. Always quick and efficient.
This company seems to have products when other dispensaries are out....nice staff that seems to be well informed.....they do have protocol for covid....I like placing order and pick up.....their prices are a bit higher....I'm still after three yrs of using my card do not understand why prices everywhere seem to be higher than back in the day of other access to flower
Hello all this was my first visit What a professional staff on board ...everyone very helpful & friendly. I will definitely return. Thank you all...
Friendly and informative! Absolutely great people doing great work 👍
Lots of parking, precheck in from car, walked right in, order ready, no delays and everyone was friendly. Also easy to get to
Trulieve is quickly becoming a regular headache, whether it's the in-store mistakes, the lack of customer service from the call center reps or the impossibility of the website. If that wasn't enough, now I am being limited on what meds I can receive, even though the stock is available? Trulieve has been the only company I have gotten my meds from & I'm seriously considering not shopping with you any longer & going to your competition as it is not worth saving a couple of dollars to deal with the stress & continuous headache that have been given to me while trying to work with Trulieve.
Everytime I go there, the inventory is nicely priced and at a great quality. They have larger variety of products and strains the most dispensaries in the area in my opinion. Also, not only is the medication good, the employees there are absolutely friendly and knowledgeable of all there products. They never make you feel like you're in a rush and they always try to help you get the most for your dollar, while staying with higher quality. Shouts out to Nick(The Weed Nerd), Nicole, Mathew, and several others I just cant remeber there names. You should definitely check it out!
The most friendly staff you could ever want to meet. I worked with McKenzie who was sweet, knowledgable and a pleasure to work with. Prices are fair and selection is top notch! Would highly recommend!
Very fast yet professional service, I personally loved it since mine back home in Key West is like actually waiting for a real Dr. who's always late n takes forever with half the traffic, crazy. You guys were great!
Actual dispensary snd crew at this location are great. That is not my complaint. Mine comes with the customer service system. I’ve been shopping here over a year and given them a lot of business. Here’s the entire situation you guys cancelled an order on me on the 15th without so much as a phone call so I call to see why they said they don’t know why but it was canceled. So a few days later I go to pick up an order only to be told I don’t have any rec left. I knew that was wrong so checked it and you guys took out the half ounce you cancelled for the second time in 3 months. Being my last half o I couldn’t pick up my order and had to rely on black market for a week which I got my card so I wouldn’t have to. So Thursday I call 4 times waiting on hold almost 3 hrs only to be disconnected each time. Finally I get through through the place a new order prompt (funny 3 hrs of hold for “issue with order” prompt but for place new order I got through within seconds... tells me he’ll fix it... 5 days later no resolution. Also sent 5 customer service request emails a message to each social media with only one reply finally yesterday (3 days after messages) asking me for my info then no follow up even though my messages are marked seen. So finally I got the issue handled by manipulating your customer service system by placing an order I knew would be rejected just so I could get a call back from y’all and the location manager fixed it. I requested a call from a call center supervisor to report the issues I’ve had just getting a hold of someone and low and behold another 2 days with no phone call. These guys have good product and great in store staff, unfortunately I’d advise you to steer clear, bc if you ever do have an issue you need customer assistance with they clearly value obtaining new customers over customer retention.
I have been shopping here for a year now and now will not be. I have never had such a terrible customer service experience than at trulieve. There is no such thing as an online “express order” you wait the same time, and if you do an online order you can’t change it once your at the store. Today I placed an online order, several hours later I received a notification my order was ready. Shortly after I went to the store and was informed they were busier than usual and took my phone number and would text me when my order is ready approx. 1 hour of waiting time. So I cruise around and grab some coffee and wait on the text. Got the text and promptly went to the store, about ten minutes after receiving text message. The receptionist told me then I had been put to back of the line because I was not present five minutes after they texted me. I am honestly at a loss of words. The lack of professionals running this business is obvious. I have spent thousands of dollars here and they are making a lot of money I know. I don’t have all day to sit in a parking lot waiting for my medication. Trulieve does not care about their patients time, money and certainly their business processes.
So I've been a few times and I have to say that the girl Alex is awesome! Super knowledgeable! The first time I was there she over heard me asking questions with the guy I had but he wasnt sure how to answer and she asked permission to step in and help and she really steered me in the right direction and gave me very useful tips! The second time she recognized me and made me feel like I was important and not just some sale! This girl is the bomb!! I'm only going to see her from now on! She was able to answer all my questions every time and definitely was honest about specific things and how to use them! Shes phenomenal at sales!
Going in at 3 or so in the afternoon is the Best time I have found. Very few people and the wait is minimal. Super friendly staff. They are very knowledgeable and go out of their way to make you feel comfortable. The veterans discount is very much appreciated.
Usually have a good variety and the line moves quickly. Great quality!
Usually have a good variety and the line moves quickly. Great quality!
Super friendly and upbeat staff. Nice and clean inside. Their 20% Veteran discount is outstanding. Thank you for your support. I highly recommend Trulieve St Pete. Stop in and talk to Holly; she’s very knowledgeable on the products and makes you feel very welcome. Thank you. See ya soon.
Amazing quality for all products. Very impressed. One thing I wish they would do is have observation jars for their flower and also have their shatter also a way to be seen before being bought. Other than that overall one of the best dispensary I've checked out thus far
Awesome place. People who work there are super cool. Very helpful. Explain anything to you if need be. Great first time patient discount. Great verity of supplies in house as well.
Trulieve is the best. I have tried other companies and Trulieve ALWAYS delivers. I go frequently enough I build up my points. 500 points gets you 10% off. SNAP adds an additional 10% off and Veterans 20% off every purchase. Friendly staff who remember you and very knowledgeable. I "highly" recommend.
They have the best staff and they really are fantastic people and very knowledgeable about what they do.