I was helped by seabass earlier and received exceptional customer service. Extremely nice and helped me with a problem I’ve been dealing with thru customer service for 3 months in one simple explanation. Great guy highly recommend this location
Sam was awesome!! I always get the best customer service with Tamarac’s staff they go above and beyond to help their customers
Got in at 815pm. Didn't get booked till 820pm. At 825pm, I was told that they close at 830 and they might not get to me. The manager on duty was really rude to everyone in the lobby. This was not something that is posted anywhere for consumer knowledge. I ended up leaving with no medicine. This is terrible customer service and should have rules posted somewhere. I asked to show me the policy and they couldn't. Please make sure to tell customers that before 830 and not at 825, 5 minutes before close.
Great sales ! Great knowledgable staff ! Great selection! Make sure you join their rewards it is worth it. And they let you take anything back!!! L
You guys are the best just curious about binsky flower a advertise chemical flavor and it is way too much please stay away from that if you can just want pure natural smoke love you guys PS and also it tastes like that chemical is rolling over to other strains just giving my feedback thank you guys by the way never waited 45 minutes for my order I don't know what these people are talking about just saying
There's a friendly and knowledgeable staff who take time to answer questions and offer the day's specials. I'm very satisfied and grateful for the service and care.
I had a Dr who made a mistake and cancelled all my prescriptions and now I'm struggling with anxiety and lack of sleep! I'm not able to locate the Dr who did my re-evaluation, the MM help line have been useless, but my concern is the Clinic in Tamarac, FL. The customer service and rude attitude and visible lack of care of their personnel at this store I've been using for the last 8 yrs, shocked me! They blamed the Dr. The MM line blamed the store and none of them were able to resolve my issue! I just paid 169$ for the re-evaluation, 77$ to renew my license and cannot do business with them! Beware of Trulieve,!
1st bad experience I got from here. Order two items that was $30 a piece online for the item. Provided my trulieve perk discount to the girls at the window and they charged full price instead of the price that was shown along with discount. Definitely unsatisfied by this.
I have never had a problem with this place before today. I sat in the drive thru for over half an hour, I finally get served, and my order is $105. I gave her $120. She says "everything is in the bag" so I did a quick check and it looked like everything was in there. She only gave me $5 back. So now I'm out $10. I wonder how many other people they do this too. They should count out the change in front of you. I don't care if the drive thru has ten cars behind me, I'm never going to drive off without making sure I have my correct change again. That's not really an innocent mistake. I bet she pocketed the $10 SMH she must have needed it more than me.
Sebastian was awesome! So much help and such a quick and easy process! Very educational and again so helpful! Grateful for an awesome first experience! I will be back
Edit: still waiting for my order. Curaleaf and MÜV are within a 5 min drive of this location. Just in case anyone needs to know, I wasn't paid to write this.Short staffed, long waits and no real concern for who came in first.
This was my first time at this location and my choice to come here was based on Google Reviews for every experience is different i can only speak for my own therfore i have to say is that i had an excellent experience from the time i walked In i was Greeted in the lobby by Jamie whom was very pleasant and professionally polite and took me inside to where she and co worker Nasarah kinda educated me on some of the merchandise that was available after making 1 my choices i was informed of a 60% discount on my purchase which was totally fine with me i ended up spending $90 for $225 worth of products therfore i will definitely recommend this location and i will definitely revisit. Thank you, ITrulieve of Tamarac.
This is one of my go to places and had outstanding customer service today with Sasha and felt everyone needed to know. Was having a hectic Saturday morning and he made my day! He's a great employee!!
After returning back to my stressful job. Had to go pick up a few items Jamie & Johnny was very helpful. Ted and Dorvy friendly, professional, and outgoing. Great atmosphere, I wonder if they’re hiring I need to be around a group of positive people like them. and they have so much merchandise. It’s ridiculous. I’m always getting free items. I love this place.
BE PATIENT WITH THIS LOCATION. Great location employees are awesome. Kind of upset that I was waiting in the lobby for 15 minutes (I was the only patient there) then when a woman walked in, she went straight to the back and was not a pick up order.I know they aren’t the quickest at this location but that left me with a sour taste in my mouth. I Left to go to another location in Boca Raton which was packed but was super fast! There were about five people ahead of me and only waited for 5 min! But what are you gonna do? It’s kind of like complaining about groceries. Say all you want but you know where you’re going to go when you run out of milk. I’m still coming back later…
I love Trulieve but this drive-thru takes way too long every single time I come here & then when I run inside to try to make it quicker there's always a bunch of people waiting to be seen The Deerfield Beach location blows this one out of the water with the wait time! You need more employees to try to get the process going quicker
This location might not be as fast as others ive been too but the staff is always friendly, especially Ted! Ive seen him at both the Fort Lauderdale and Tamarac locations. Hes always extremely friendly, enthusiastic and knowledgeable. Hes the man to see when you visit either location
Never can make a proper order. Went there 4 times and each time they did not have my order and had to keep changing it. They never update their site.Wanted to add to this... I attempted to go again today and again they stated they were unable to match me with what I ordered on the website. I had no choice again to purchase something I did not want. Honestly this place is just terrible at this point. You guys can never keep your word.
Staff works hard to help everyone in a timely manner, even though they are low on staff they are always friendly. They get put through a lot but they are always knowledgeable and kind. 10/10 recommend this dispensary!
If you want to place an order at 8:30 am and still not get an update by noon so you go to the location to find out what’s going on and still wait an hour and a half, then this is the place for you!! If you like being talked to rudely and like you are an idiot and just fell off the turnip truck yesterday, then come here!!! Trulieve has great stuff and comparable prices but their employees and wait times are awful.
Good people, but trulieve continues this practice at every location, and no matter how far in advance you place your online order, you will be made to wait at least 45mins to an hour before you can pick up. Never go to Trulieve if you are in a hurry or just want to pick up something quick.
This location is probably 1 of the best the have.. customers service is always good.. I had to write a good customer servicevreview after my visit today Dorvy I hope I spelled your name correct but bro your advice and knowledge was very much appreciated.. keep up the good customer service.. IT IS VERY MUCH NEEDED IN THIS WORLD TODAY
I was extremely disappointed when I got there and found out that they didn't have the strain in stock. If I drive 20 minutes to get there. I expect that my order is in stockThanks for responding. I submitted my customer review prior to posting this review. I am looking forward to hearing back.
Jamien was awesome in helping me figure out which strand was best.
Very friendly and great staff! They are prepared and know the medicine. Extremely quick to provide alternatives and suggestions which can be a life saver at times. There are always sales of some kind which are wonderful. Great place 👍. Sacha and Andrew rock!!!
Place is great, friendly faces, great personalities. Great products. The only problem I have is yalls containers for your carts. The caps stick and don't turn and then it's just a nightmare trying to get it open. Please consider rethinking this container, because some people like myself have what i like to call gripper issues. I cant grip things easily, so this was a nightmare to open for me. I broke a brand new pair of scissors and ultimately got it apart, as u see by nail clippers.
People working have great attitudes and are always smiling. The only reason I stop going to this spot is because they always have you waiting extremely long wait times. Regardless if you did an express pick up or not. I am willing to drive to the fort lauderdale to avoid the wait time and I stay in Tamarac.
I have been helped by a lot of the tenders over my last renewal, they are all wonderful! **BOTH Juan's Sebastian, Nicole, and Erik are the ones that have helped me consistently throughout this renewal! They are all patient and understand the process fully, some dispensaries make you feel rushed, and I'm glad to say they have never made me feel that way. What I like the most about the people I have mentioned are the fact that they remember what I lean towards terp wise, it helps me understand what I need to get during my trips. The most convenient part is that they also help me cross reference dominant terpenes in strains! The pick up process is easy as well as not too long of a wait for walk-in when I go. Going here will not leave you disappointed, pick any of these budtenders and I guarantee you will be satisfied with your time and purchase at trulieve!**Edit: -Alice + Brandon B + Christian also are very wonderful as well! (Wish I could recommend all of the employees here but I can't remember everyone's names 😭)**Edit 2: Zay was wonderful today, helped me out with figuring out how the rolling limits worked today with renewal and got some goodies as well! Thank you all! Expect me to update a lot 😂💜**Edit 3: Happy Green Wednesday, thank you Farelle for your help and awesome experience in picking up the best products today! Amazing deals, wonderful budtender... Can't wait to come back! :D**Edit 4: Matt, Sasha, and Carlos are very friendly and helpful, thank you all! Sorry I'm a little late on this Edit!**Edit 5: Sophie is great, thank you so much! I very much appreciate your time and patience with me today! Crossfire is a wonderful mix~
If you enjoy waiting for an hr plus for a total of 13 people in the store to purchase anything come here. It should not take over an hour to complete 13 transactions. I understand people have questions, however it’s unreasonable that it takes that long to get any service. Black Friday lines in best buy take less time to complete and theres FAR more people.
Coming to this location is always a pleasure! The entire staff is so warm, helpful, and extremely knowledgeable. Special shout out to Johnny and Carlos they took care of me tonight and gave impeccable service, per usual 🙂
When this location first open less than a year ago the service was awesome, friendly people and short waits. After a few months it was the opposite, unfriendly people and long waits. I stayed away but decided to give them another try and they have change for the better. They are back to friendly people and excellent service.Thank you Alice for the excellent customer service I received.
Had a wonderful experience here at Tamarac location. Carlos R. and Alice are both super friendly and knowledgable. One of the products I ordered was out of stock but Carlos already had a perfect substitute ready and waiting. Alice always seems in a great mood and happy to share info about products and offers. Definitely recommend this store 10/10.
Carlos is amazing, he is patient and very knowledgeable. He took his time with me and made sure I found exactly what I'm looking for. You really should promote him into management. A solid person overall.
Carlos was amazing, he help me so much with my order. I'm still new with what works best for me. Carlos understood me and help guide me to some product in his personal opinion is pretty beneficial, and if I didn't like it I could return it. He gave me a recommendation tracker chat to assist me.
I went into this location around 2pm on a Tuesday. After a short wait in the waiting area, I went to the back where Ethan was able to find the products I needed and helped me maximize my savings. I gave him a bag with many recyclables that he handed over to Juan, who saved me from throwing away a tube with product still in it! The staff here is knowledgeable, kind, easy to talk to, and I will be coming back on my next restock!
I already did. Question are the reviews of 4 or 5 stars getting paid for their great reviews. I have not had a great experience their, but it 's convenient to where l live. The people lately who l have dealt with are not so professional or nice. I feel rushed. When it first opened it was great, but not so much anymore. And l have been a pretty loyal customer
I absolutely love this place! I love everyone that works there. Ethan took excellent care of me. He was kind, patient, and told me about the unbelievable sale you guys were having! I look forward to my next visit, especially if Brandon is there!
I am a 100% disabled Veteran and I get really anxious in public. I travel everywhere with my service dog and she is always welcomed here. The staff all know her by name and it makes me feel comfortable. It always makes me happy when Nicole greets me at the front desk. She is a ray of sunshine in a dreary world.Sometimes there is a wait, but there are express options. Getting fussy in the pot store is dumb. Just be happy we can buy it in a store.Thanks to everyone there that makes this old vet happy every time he comes there. Have a great day!
What a team! Brandon went above and beyond . He made sure, I understood the entire process. I asked many questions. He was very patient! I'm not a easy customer . This is the best store in Broward County! Nicole is sweet and very helpful too .
This store was amazing! Brandon B was so helpful and accommodating. As a new patient my husband wasn’t sure what to get and Brandon was able to explain everything from edibles to tinctures. And he was able to get a few things to try since he got to use a new patient 50% off discount on our first order. We will definitely be back to see Brandon again.
Our first time and Nicole was the best greeter. She was knowledgeable about the whole process and made us feel comfortable. Brandon helped us with our order and explained exactly what we needed. He left us leaving empowered by our choices and excited. The place is super clean and not intimidating. We will definitely be back for Nicole's and Brandon's great service.
This store is one of the best. Go to Trulieve Tamarac. They have grown and have the best staff working there. Always helpful and very thorough with all my questions or needs. Honorable mentions to all the crew Mario , Nicole , Brandon , Josh , Alice and all the rest. You guys always make sure the experience is a good one.
I had another excellent experience at Trulieve Tamarac today. My dispenser today was Alice; she was as personable, courteous, knowledgeable, warm and helpful as always. She remembered that I recently had a leg injury and couldn’t walk very well in the recent past. She always listens to what I need help with and educates me regarding products to use. But everyone is friendly at this place and NO problem with parking!! I love them.
Ive been to multiple dispensaries and other Trulieve dispensaries but tonight was by far the best experience. My dispenser was Alice! She was AMAZING!!!!! Alice was knowledgeable and relatable. She made things easy with a return and she educated on many products that I bought! She is now my permanent dispenser when she is working. Ask for Alice!
This has to be my favorite location. The staff is amazing every time you go. They always have really good product and the wait times are never that long. Today Nicole helped me out and she went above and beyond to help me out. I’ll definitely be coming back to shop with her.