Mad respect to the crew of trulieve! The general manager Jose is an absolute gentleman he runs an extremely tight ship!! today I forgot her name and you know who I'm talking if you were reading this!! thank you so much for what you did for me and honoring the price online for me!! thank you Jose & thank you to all the staff you guys really have showed out! You guys definitely have my business for life!
Worst Trulieve I've been to in Tampa. I always have issues and the staff is hit or miss with being friendly and helpful.
I stopped going two years ago because of pricing, and the energy changed for me when I visited. I'm a card holder from the beginning, and I'm on a budget so I've ordered from all of the vendors as they have come to the pinellas county area and trulieve was unique in that they would exchange an item or even refund the cost if it was not the right fit medicinally.This is why they got my business as it's a challenge to use the right product and to get that product consistently as products do come and go.That being said, the discount program changed, and the pricing was not as competitive, so I chased the best deals to keep my medical costs reasonable.Now, when I go back, it just feels like the energy has changed. Everyone seems nice enough, but it's just not my first choice because it's like shopping at Publix vs. Aldi or Save a Lot. There's no spring in my step as I leave. It's just business $$$$.
One of the worst run dispensaries in town. They are never staffed properly,wait times are always 30-45 minutes and their product is average and over priced. So, so many better alternatives in town.
Hands down my least favorite place to shop for medicine. I would rather go to literally any other dispensary. No matter what, there is an excessive wait time. Even if you pre-check in with their Express checkout, and there is no one else in the store, you will wait for 20 plus minutes. The employees can’t be bothered and always have a bad attitude. If you ask the people at the store questions, they are clueless and uneducated about their products. Truly hate Trulieve.
I have been coming to this dispensary since day 1. I love the staff and the products for the most part. The reason for my 2 star review today is not because of the staff. It’s solely on corporate and upper management. This place is constantly under staffed and flooded with patients patiently waiting. I used to be able to be in and out in 20 minutes or less. Now, I’ll be lucky to be in and out within an hour. This dispensary will start to lose customers with these outrageous wait times. There are to many dispensaries in the area with far less wait times. Juan the GM is a great employee get this man some help trulieve!
Waited 45 min only to hear they got no stock……. Smh the GM needs to learn how to run the store better. Customers time is important. The only dispensary that has a 45 min wait that’s crazy??!!
Last two times i’ve been in there the employees were being belittled by rude customers who were annoyed by wait times and both times they were nothing but classy and kind after being met with nothing but rudeness. So five stars for them just for having to deal with evil spawns.
The crew is amazing, the products are great! The pre rolls, not so great, they did say they were smaller but you don’t know till you purchase and see, next time I’ll ask to visibly see it before purchasing but you learn from experience. Aside from that, great dispensary
Without a doubt the slowest dispensery in Tampa. Almost always a 30 minute wait in the lobby. Do yourself a favor and go anywhere else. It’s so much faster.
Definitely the worst Trulieve in Tampa. Just go there yourself and see. Super long wait when there is no1 in the lobby. Staff lacks customer service skills. Visit other locations and see. This place should be shutdown or complete overhauled with friendlier customer service personnel.
This location was my first Trulieve dispensary experience and I have returned many times due to the convenience of the location. I also love Trulieve for the specials they run, you can really save money while filling your recs here if you time the sales right. I definitely recommend signing up for their marketing because you get ads for door busters that can save even more. If you're lucky, certain growers have some great free-with-purchase swag (free t-shirt pictured) The staff here on the inside really know their cannabis and can speak to the medical benefits as they will relate to your specific needs. I would give 5 stars to this location but it has been my experience that ordering online hasn't saved any time if I need it same-day. It's always been faster to walk in. This is unfortunate if you want to make sure and reserve something rather than showing up and having to select a different strain than you had in mind based on availability. This hasn't been my experience with some of their competitors that have online orders ready in around twenty minutes, or will almost immediately cancel the order if the product isn't available. I have also had to wait up to 20 minutes before getting into the back a few times, and only one of the front desk employees has been particularly pleasant to deal with. Again, my experience at competitors has generally been a warmer and quicker check-in process. I really can't say enough good things about the employees inside the dispensary itself. Overall this is a great choice if you watch for deals and can spare some extra time.
Ordered online, afrer 24h order was still not ready, got told to go to store by support and when i got there order was not ready and was told to wait 40-50 minutes, standing cos there were no frew chairs. Ridicilous considerint that online orders are there to avoid this. Asked to speak with someone and was ignored. Was told they dont have enough staffing ao they are late.
Excellent staff. Always very attentive and friendly with awesome customer service. My number 1 place to go. Must check it out!
Always a great experience here. All the staff members are awesome. Big shout out to keelin. She’s truly awesome
Keelin has been extremely helpful and my first visit here to Trulieve has been instrumental to starting this new journey for my healthcare. She’s knowledgeable and the place is calm and quiet. Thank you guys!
Awesome store, very clean (Citrus Park store). Service is always spot on, very personable staff as well as extremely knowledgeable about their product. My only issue is when you find something that really works for you / your condition well, when you go to order it again, it seems they never have that particular brand it in stock. It’s very frustrating specially when you can’t get the medication that works for you, this has happened to me on more than several occasions. That product is still a hit and miss kinda thing while ordering my medication. The really nice service that they provide to us patients is ordering online, well, that saves you allot of time and frustration. When your in the store talking to the people behind the counter, remember to listen to them cause they truly know these products inside n out, so listen to them, they know what their talking about. Besides the issue with availability of product for sale I have no complaints about anything with this store. The Trulieve store and the brands they sell means quality to all patients. The knowledgable staff are wonderful, don’t forget to tip these guys because they do work hard n they deserve it! Thanks for listening to my rambling on. Have a great day!!! Steve
First timer, ordered online, went to pick up my product & it was almost $20 more then what it says it was, the girl was rude and said they can change their prices whenever they want, it wasn't even 24 hours which is the alloted time they give u to pick up online orders and it says that no where in my email confirmation. Just rude people working today I guess wish.. I met Brandon they sound helpful. Unfortunately, I won't be back👎
Always looking for the best deal for you and making sure that the experience is quick and easy. (Brandon) always makes sure my time in the store is a peaceful one. Making this my official home store!
One of the best Trulieve stores in the Tampa area! Everyone is super friendly and helpful. If you're looking for a nice place to find some relief this is it!
This is my TL home store. I love the staff here they already know what I like and know what I want to see and know exactly what I need before I even tell them. Get in here get to know the staff and they will get to know you. I love them all and this store . Please please go check them out ASAP
My dispensary of choice! I've been coming since they opened their doors for the first time. The staff always treats me well here and takes the time to answer any questions I have, no matter how far fetched they may be. On top of that, the product is top notch and there's always a good sale.
Trulieve Citrus Park location - incredibly knowledgeable and pleasant staff. Melissa, Rayne, Jose, Michelle, Jean, and Collin were all extremely cordial. The facility is very clean and well organized. This was my first time at this location but not my last. Trulieve as a brand, definitely sets the standards in regards to what right looks like in their industry. I highly recommend N Dale Mabry and the Citrus Park locations to anyone/everyone.
Quick and easy. Depending on the time you go it could be 5 mins or 20. Plan accordingly and your experience will be pleasant !
This is by far the best Trulieve in Tampa. Quick service and the staff is always very helpful. Brandon is my favorite bud tendered for his friendly disposition and over all chill vibe.
Ana and Rayne were amazing bud tenders! This location is great!! So glad I stopped in for the first time today 🙂
This place is amazing. Everyone that works there is my favorite budtender HELLOW! But I have to say the first time I went in there a tall guy with glasses helped me out and was amazing. I forgot his name but when I go in he always says hi and he very nice! Thanks
There's approximately 18 Trulieve dispensaries within 25 miles of my location. On occasion I find what I'm looking for by checking more than one store. It's nice having that flexibility.
Best Trulieve location in Tampa. Nice staff, and setup. Sometimes it can get busy but they get you in and out fairly quick.
The best around. Everyone that works here is always friendly and willing to help you get what's best for your needs. I'm disappointed anytime I go anywhere else.
Of all the dispensaries in the area trulieve is my #1 go to place .Clean , professional, top quality products and the people who work here are friendly , inviting ,knowledgeable and always upbeat smiling people who are happy to help and answer all your questions.And never have I ever had bad service at any trulieve location
Nice, clean facility that is warm and inviting. The staff is nice and knowledgeable about all the products. They often have specials and discounts for various groups so check their website.
Awesome store. Service is always spot on, very personable staff as well as extremely knowledgeable about their product. My only issue is you fined something that works for you and after that time you order it it’ll never be in stock again. I have found a product that works great and now it’s never in stock again or it’s a hit and miss kinda thing when ordering. Besides trying to be consistent with your order the Trulieve store and brands they sell means quality in their products and knowledgable staff
I rarely write reviews for anything. But I believe in recognizing a girl like Sam. She was very helpful to explain the products when I was there a few weeks ago. What was impressive to me is how she went over and beyond to see what was available in other areas. She really loves what she does to take that time with me. When I left I was verry happy with my purchases, getting a little education, and superior service from the entire store. Sam gets 5 stars from me. The store looks so nice too. I love Trulieve!!
Awesome place. Awesome people. Everyone was extremely friendly and helpful. Very clean location. A+++
Great location. Everyone in my experience has been very friendly, patient, and helpful which cannot be said about all Trulieve locations. I would like to emphasize the great amazing service Tony S. had provided me with multiple times. Very helpful, knowledgeable and will go above and beyond to help and satisfy patients. Glad this is my local store. Keep up the great job and give my man Tony S. a raise
Always a great experience and product. Luca has provided exemplary service several times now. He professionally and kindly has offered great product information and conversation. Discounted sales are great and prices are worth the quality of product compared to other dispensaries.
As a first time patient, I felt that my first experience with Trulieve was flawless. The building was very clean and well kept, the staff was very energetic, friendly and eager to assist patients. Ricky was the consultant who helped me with my purchase and he was very informative with every product and motivated me to ask questions. Ricky is very patient and provides a safe atmosphere to new patients as myself and I did not ever feel embarrassed or overwhelmed to ask questions.I felt that my needs were met and went beyond my standards and I will definitely be back again soon! ❤
Daniel was extremely knowledgeable & helpful. Honestly the staff is great. Always greeting me by first name & offering something to drink. They even keep my updated on where I am with my prescription especially because they have to do the math so I understand. Love them!
This mall has managed to survive during the pandemic pretty well! There are very few unfilled units but most of the mall has a great variety of stores - new and standard. The atmosphere is still very bright and open but it is not as warm inside as it used to be. Small food court, but the Red Robin and Johnny Rockets makes up for that. I have missed coming here to shop and get out of the house! 👍👍
Trulieve Citrus Park is the best dispensary I have been to by far!! They are so friendly and super fast to get you taken care of. I have to give shout outs to Juan, Len and Daniel! I ALWAYS leave in the best mood after chatting with these guys. They are quick to get you your goods and I just love them!! Thank you !!!!!!
When I visited this location, The consultant, Sean made me feel very welcomed, and gave me the best customer service I’ve ever had. He was very patient and extremely knowledgeable. I highly recommend this location and to ask for Sean when visiting for great service.
Daniel G. Is absolutely amazing at his job and will help you find exactly what you're looking for no matter how long it takes. Super patient and kind. Definitely recommend this location
Citrus Park is a better than average dispensary. The staff is great, all of them. One employee comes to mind, Daniel G, I find him to be especially knowledgeable and helpful, maybe more than many. I never leave there without feeling 100% confident my money was well spent when I am lucky enough to have him for my advisor. Thanks all of you, and thanks very much Daniel.
Citrus Park is such a nice establishment! Very clean and open waiting area, and the people are very polite and attentive. They are also quick, I only waited 5 minutes to pick up my online order. Daniel .G was my dispenser and he was fantastic! He was professional and friendly, as well as very knowledgeable. He answered all my questions and made sure that I got whatever discounts that could be applied to my order! 100% recommend this location!
The CitrusPark location is nice. Great selection and great employees. Luca in particular was AWESOME!!!!! He’s very helpful and answered all my questions with no problem. I’ll definitely return.
I’m a new patient and I had a great first experience. Everyone I dealt with had wonderful customer service and overall, the employees create a very laid back and comfortable environment with also being professional and well educated about the product. Sean assisted me with picking out the correct products for me and gave me lots of educational tools to help me along the way and understand the science behind how things work. Very appreciative of all the help and the wonderful experience.
Went in on a Tuesday, chatted with Sean! He was excellent, we chatted about our cats. He made sure I had everything I needed and even told me I was short on an item for the deal. Had a great time talking to him. Fantastic job!
Brand new location that has already become one of the best dispensaries in the city imo! The staff is easily the friendliest of all the Trulieve shops in Tampa, specifically Daniel G. His cannabis knowledge and professional yet fun personality definitely makes the shopping experience at this store an absolute blast! Thank you Trulieve Citrus Park for setting the bar so high on product quality and customer service! You guys are the best so keep up all the good work!
I went to trulieve recently after getting my medical card and wow wow wow! First of all lots of amazing products to try out and learn about. Huge variety. And secondly the staff is superb! The nicest dude by the name of Sean helped me out. He was extremely knowledgable of all the products and helped me find my new fave strain. Dude is the goat, thank you sean! So yeah overall great experience and i HIGHLY recommend visiting citrus trulieve.
So happy Trulieve CP opened, it’s very convenient as far as parking, the space inside, lots of registers and very nice. James attended to me and Sean the times I’ve gone to their location. Both were very informative, attentive service and kind. Will definitely be using this location more often!! Thanks see you soon! 😉
Fantastic location but the staff is even better, thanks so much for two great experiences so far and I will be coming back multiple times every week.
I am so happy they opened a Trulieve right by the mall! Now it’s convenient to go shopping and then pick up my medicine. Not to mention the staff is pretty swell!
Best Trulieve experience EVER!!!! The environment is so calm and professional as well as quick and friendly service with very knowledgeable consultant. defiantly my new store from now on!!!!!! Go in and see for yourself....
Sparkling new addition to the Trulieve family of MMTCs. Friendly staff 🥰🤠